Ricoh SP 320SN Printer black and white Firmware Update Guide

Ricoh SP 320SN Printer black and white Firmware Update Guide
Model No.
SP 320/325 Series
Firmware Update Guide
This manual explains how to update the firmware of the following machine:
• Multifunctional Printer: SP 320SN/320SFN/325SNw/325SFNw
• Printer: SP 320DN/325DNw
You can download the firmware update package from our Web site.
 About the firmware package
The firmware packages on our Web site are each designed to be used for a
specific model, and cannot be used for any other model.
Confirm the model of your machine, and download the appropriate firmware package for your model.
 Disclaimer
To the maximum extent permitted by applicable laws, in no event will the
manufacturer be liable for any damages whatsoever arising out of failures
of this software, losses of documents or data, or the use or non-use of this
software and operation manuals provided with it.
Before Updating the Firmware
This section explains the operating environment for updating the firmware.
 Compatible Operating Systems
Your computer must be running one of the following operating systems:
Windows Vista/7/8/8.1/10/Server 2003/Server 2003 R2/Server 2008/Server
2008 R2/Server 2012/Server 2012 R2, or OS X 10.7 or later.
 Backing up the machine’s settings
After the firmware update, the machine’s settings may return to their factory defaults.
Before you reconnect the machine for the update, we recommend that
you back up the machine’s settings by accessing the machine using a Web
browser from a computer connected via a network.
Also, you can print out lists of scan and fax destinations or a configuration
page using a Web browser or the machine’s control panel. For details, see
the manuals provided with the machine.
 Connection
Connect your computer and the machine through a network or directly by
USB.
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CAUTION:
• We recommend that you update the firmware via USB. If you update the firmware over the
network, the machine may receive data over the network such as a print job during the
updates, which can interfere with the update process.
• If you are updating the firmware via USB, the printer driver for USB connection must be
installed on your computer beforehand. However, if you are updating via a network, no
printer driver is necessary.
• Make sure your computer is securely connected to the machine with the USB or network
cable that you will be using for the firmware update.
• Disconnect any other cables that are not necessary for the firmware update, such as a
telephone cable, from the machine.
• Make sure that your computer does not enter standby or hibernation mode during the
update process. Following is a procedure for configuring this setting based on Windows 7
as an example:
1. On the [Start] menu, click [Control Panel].
2. Click [System and Security].
3. Click [Power Options].
4. Click [Change plan settings] on the right side of the item currently selected in [preferred plans].
5. Select [Never] for [Turn off the display:] and [Put the computer to sleep:].
6. Click [Save changes].
Updating the Firmware
This section explains the procedure for updating the firmware.
Follow the procedure carefully.
CAUTION:
• Do not operate the machine using the control panel, access the machine using Web
Image Monitor, perform fax transmissions, printing, or TWAIN scanning during the update
process.
• The update may take a while to complete. Do not turn off the power during the update.
• Never disconnect the cable you are using for the updates during the update process.
• When using a computer running on a Windows operating system, you must
have an account that has Manage Printers permission. Log on as an Administrators group member to acquire this permission.
• Be sure to print the configuration page both before and after the update.
Comparing pre- and post-update configuration pages allows you to check
whether or not the update was successful.
• The screens shown in the following procedure are examples based on Windows 7, unless otherwise stated.
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Connect your computer securely to the machine with the USB or
net work cable that you will be using for the fir mware update.
Disconnect any other non-essential cables.
Print the configuration page.
For details about printing the configuration page with SP 320SN/320SFN/
325SNw/325SFNw, see User’s Guide. To print the configuration page with
SP 320DN/325DNw, turn the machine on while pressing the [Start] key for
13 seconds, and then release the [Start] key. Note the current firmware version (shown under ”Firmware Version” on the configuration page).
Double-click the [FwUpdateTool.exe] (Windows) or [Firmware Update Tool] (OS
X) icon to launch the firmware update tool.
A dialog box with cautionary statements appears.
Read the cautionary statements carefully, and then click [OK].
The firmware update tool opens.
Do not close the update tool unless you are instructed to do so.
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For a USB connection, click [Firmware Update (USB)] (Windows) or [F/W
Update (USB)] (OS X). For a network connection, enter the machine’s IP
address in [Machine IP Address] (Windows) or [Machine IP] (OS X), and then
click [Firmware Update (LAN)] (Windows) or [F/W Update (NET)] (OS X).
Check the firmware update tool window for messages and the update’s
current percentage of completion.
 SP 320SN/320SFN/325SNw/325SFNw
The update progress also appears on the machine’s control panel.
 SP 320DN/325DNw
The Alert indicator starts flashing.
Wait until the update completion message appears in the firmware update
tool window.
Click [Close] to close the update tool.
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 SP 320SN/320SFN/325SNw/325SFNw
Also check that the update completion message appears on the machine’s
control panel.
The machine restarts following a firmware update.
 SP 320DN/325DNw
The Alert indicator starts flashing.
Wait until the machine restarts.
The machine performs initialization after restarting.
 SP 320SN/320SFN/325SNw/325SFNw
“Please wait...” appears on the machine’s control panel.
Wait until “Ready” appears on the machine’s control panel.
 SP 320DN/325DNw
All indicators flash twice, and then the power indicator lights up.
If “Ready” does not appear after one minute, or if the power indicator does
not light up, the update is not complete. In this case, see page 6 “If initialization does not end following a firmware update”.
Print the configuration page again.
Confirm that the firmware has been updated by checking its version
(shown under “Firmware Version” on the configuration page).
Reconnect the cables as they were before the update.
• In addition to printing a configuration page, you can check the machine’s
firmware version by accessing the machine using a Web browser. For details, see User’s Guide.
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Troubleshooting
This section explains solutions to common update-related problems.
If initialization does not end following a firmware update
If “Ready” does not appear after one minute, or if the power indicator dose not
light up, the update is not complete.
In this case, you will see the following screen or indication on the machine’s
control panel.
 SP 320SN/320SFN/325SNw/325SFNw
 SP 320DN/325DNw
All indicators start flashing.
If this happens, read page 1 “Before Updating the Firmware” carefully again,
and then use the following procedure to recover from the failure and complete
the update.
• To be recovered following a failed update, the machine must be connected
to a computer by USB.
• When using a computer running on a Windows operating system, you must
have an account that has Manage Printers permission. Log on as an Administrators group member to acquire this permission.
If the update was done over a network connection, disconnect the
network cable and then connect the machine to the computer directly
with a USB cable.
After confirming that“ Initializing” has been shown on the machine’s
control panel for more than one minute or that all the indicators are
flashing, restart the firmware update tool.
The subsequent operations are the same as Steps 4 to 10 on page 2
”Updating the Firmware”.
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Firmware Update Tool Messages
The following table lists the firmware update tool messages that can appear
during a firmware update, and explains the likely causes of those messages
and what action to take when they appear.
Messages are alphabetically ordered.
Message
Causes
Solutions
Connecting…
Your computer is searching the
network for the machine.
Wait a while until the machine is
found.
The downloaded file
is damaged.\nUsing
the copy, fax, print,
and scan functions
while updating the
firmware may damage the file.
The [Firmware Update (USB)]
(Windows)/[F/W Update(USB)]
(OS X) or [Firmware Update
(LAN)] (Windows)/[F/W
Update(NET)] (OS X) button
was clicked while the machine
was faxing, printing, scanning,
or copying.
Wait for the current job to finish,
disconnect any unnecessary cables
from the machine, and then try
again.
The firmware file is damaged.
Download the firmware package
from our Web site again.
The firmware update
has completed. ***
Please restart the
machine.***
The [Firmware Update (USB)]
(Windows)/[F/W Update(USB)]
(OS X) or [Firmware Update
(LAN)] (Windows)/[F/W
Update(NET)] (OS X) button
was clicked when the update
process was already finished.
The update has already successfully finished. Wait until the machine
restarts.
Machine is busy.
The machine is being operated
through the control panel.
Cancel any operations being performed through the control panel.
Put the machine into standby
mode, and then perform the
update again.
• There is an unsent fax in the
machine’s memory.
• There is a received fax waiting
to be printed.
• Send or delete the unsent fax,
and then try again.
• Print the received fax, and then
try again.
The [Firmware Update (USB)]
(Windows)/[F/W Update(USB)]
(OS X) or [Firmware Update
(LAN)] (Windows)/[F/W
Update(NET)] (OS X) button
was clicked when the update
was already in progress.
Clicking the [Firmware Update (USB)] (Windows)/[F/W
Update(USB)] (OS X) or [Firmware
Update (LAN)] (Windows)/[F/W
Update(NET)] (OS X) button during the update process does not
interfere with any ongoing update.
Ignore this error message and
complete the update using the
procedure shown in this manual.
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Message
Causes
Solutions
The USB cable is not connected.
Make sure the USB connection between the machine and computer
is secure.
If this message persists, try another USB cable.
The USB printer driver is not
installed in your computer.
Install the USB printer driver in
your computer.
The machine is turned off or an
error has occurred.
Turn the machine’s power off, wait
a moment, and then turn it back
on again. Then perform the update
again.
If this message reappears after you
turn the power back on, see the
manuals provided with the machine.
The IP address specified for
either the machine or your computer is invalid.
Check that both IP addresses are
valid.
The machine is not connected to
the network properly.
Check that the machine is properly
connected to the network.
The connection with
the machine has been
broken.
***Please check the
machine’s control
panel to see if updating the firmware has
already completed. If
the firmware update
has completed then
restart the machine.***
The firmware update tool is no
longer able to acquire update
progress from the machine
because the connection between
the machine and computer has
been terminated.
Disconnecting the machine from
the computer should not interrupt
any ongoing update. Check the
machine’s control panel to see if
the update has completed.
LAN Upload: Finished
The firmware has been transferred to the machine successfully.
Follow the instructions in this
manual to complete the update.
LAN Upload: Failed
The network cable was disconnected immediately after the
[Firmware Update (LAN)] (Windows)/
[F/W Update (NET)] (OS X) button was clicked.
Turn the machine’s power off, wait
a moment, and then turn it back
on again. Disconnect any unnecessary cables from the machine, and
then try again.
USB Upload: Finished
The firmware has been transferred to the machine successfully.
Follow the instructions in this
manual to complete the update.
USB Upload: Failed
The USB cable was disconnected
immediately after the [Firmware
Update (USB)] (Windows) or
[F/W Update (USB)] button was
clicked.
Turn the machine’s power off, wait
a moment, and then turn it back
on again. Disconnect any unnecessary cables from the machine, and
then try again.
The models are not
the same.
The machine you were trying
to update was not the correct
model for the firmware you have
downloaded from our Web site.
The firmware packages on our Web
site are each designed to be used for
a specific model, and cannot be used
for any other model.
Confirm the model of your machine,
and download the appropriate firmware package for your model.
The machine is not
ready.
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Control Panel Display Messages (SP 320SN/320SFN/325SNw/325SFNw)
The following table lists the control panel display messages that can appear if
an error occurred during a firmware update, and explains the likely causes of
those messages and what action to take when they appear.
Message
Initializing
Likely cause
If this message remains on the
control panel display for more
than one minute following
a firmware update, a power
failure or similar interruption
prevented the update from
completing.
Solution
See page 6 “If initialization does
not end following a firmware
update”, and use the procedure
there to recover from the failure
and complete the update.
If the recovery fails and the indicators continue to flash alternately, contact your sales or service
representative.
Control Panel Indicator Patterns (SP 320DN/325DNw)
The indicators of the control panel show the machine’s status during and after
firmware updates. If an update fails or does not complete normally, refer to the
following table to resolve the problem.
Indicator pattern
All indicators start
flashing simultaneously.
Likely cause
Solution
If all indicators start flashing simultaneously after the machine
restarts following a firmware
update, the update did not
complete due to a power failure
or similar interruption.
See page 6 “If initialization does
not end following a firmware
update”, and use the procedure
there to recover from the failure
and complete the update.
If the recovery fails and all indicators start flashing simultaneously again, contact your sales or
service representative.
9
Trademarks
Microsoft®, Windows®, and Windows Vista® are either registered trademarks
or trademarks of Microsoft Corporation in the United States and/or other
countries.
OS X is a trademark of Apple Inc., registered in the U.S. and other countries.
Other product names used herein are for identification purposes only and
might be trademarks of their respective companies. We disclaim any and all
rights to those marks.
The proper names of the Windows operating systems are as follows:
The product names of Windows Vista are as follows:
• Microsoft® Windows Vista® Ultimate
• Microsoft® Windows Vista® Business
• Microsoft® Windows Vista® Home Premium
• Microsoft® Windows Vista® Home Basic
• Microsoft® Windows Vista® Enterprise
The product names of Windows 7 are as follows:
• Microsoft® Windows® 7 Home Premium
• Microsoft® Windows® 7 Home Basic
• Microsoft® Windows® 7 Professional
• Microsoft® Windows® 7 Ultimate
• Microsoft® Windows® 7 Enterprise
The product names of Windows 8 are as follows:
• Microsoft® Windows® 8
• Microsoft® Windows® 8 Pro
• Microsoft® Windows® 8 Enterprise
The product names of Windows 8.1 are as follows:
• Microsoft® Windows® 8.1
• Microsoft® Windows® 8.1 Pro
• Microsoft® Windows® 8.1 Enterprise
The product names of Windows 10 are as follows:
• Microsoft® Windows® 10 Home
• Microsoft® Windows® 10 Pro
• Microsoft® Windows® 10 Enterprise
• Microsoft® Windows® 10 Enterprise Education
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The product names of Windows Server 2003 are as follows:
• Microsoft® Windows Server® 2003 Standard Edition
• Microsoft® Windows Server® 2003 Standard X64 Edition
• Microsoft® Windows Server® 2003 Enterprise Edition
• Microsoft® Windows Server® 2003 Enterprise X64 Edition
The product names of Windows Server 2003 R2 are as follows:
• Microsoft® Windows Server® 2003 R2 Standard Edition
• Microsoft® Windows Server® 2003 R2 Standard X64 Edition
• Microsoft® Windows Server® 2003 R2 Enterprise Edition
• Microsoft® Windows Server® 2003 R2 Enterprise X64 Edition
The product names of Windows Server 2008 are as follows:
• Microsoft® Windows Server® 2008 Standard Edition
• Microsoft® Windows Server® 2008 Standard Edition without Hyper-V
• Microsoft® Windows Server® 2008 Enterprise Edition
• Microsoft® Windows Server® 2008 Enterprise Edition without Hyper-V
The product names of Windows Server 2008 R2 are as follows:
• Microsoft® Windows Server® 2008 R2 Standard Edition
• Microsoft® Windows Server® 2008 R2 Enterprise Edition
The product names of Windows Server 2012 are as follows:
• Microsoft® Windows Server® 2012 Standard Edition
• Microsoft® Windows Server® 2012 Essentials Edition
• Microsoft® Windows Server® 2012 Foundation Edition
The product names of Windows Server 2012 R2 are as follows:
• Microsoft® Windows Server® 2012 R2 Standard Edition
• Microsoft® Windows Server® 2012 R2 Essentials Edition
• Microsoft® Windows Server® 2012 R2 Foundation Edition
• Some of the operating systems whose names appear in the trademark listing
above may not be compatible for the use with this machine.
EN GB EN US EN AU
© 2016
M289-8610
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