Ricoh SP 5300DN Printer black and white User Guide

Ricoh SP 5300DN Printer black and white User Guide
User Guide
Getting Started
Loading Paper
Troubleshooting
For safe and correct use, be sure to read the Safety Information in
Read This First before using the machine.
TABLE OF CONTENTS
Manuals for This Machine................................................................................................................................. 3
1. Getting Started
Before You Start..................................................................................................................................................5
How to Read the Manuals.............................................................................................................................5
Model-Specific Information...........................................................................................................................6
List of Options................................................................................................................................................. 7
Guide to Names and Functions of Components.............................................................................................. 9
Guide to Components....................................................................................................................................9
Guide to the Names and Functions of the Control Panel......................................................................... 13
Guide to the Names and Functions of the Control Panel Screen............................................................ 15
Installing Options............................................................................................................................................. 16
Order of Option Installation........................................................................................................................16
Attaching the 500-sheet paper feed unit...................................................................................................16
Installing the Interface Units........................................................................................................................ 18
Installing SD Card Options......................................................................................................................... 24
Turning On/Off the Power.............................................................................................................................. 28
Turning On the Power..................................................................................................................................28
Turning Off the Power..................................................................................................................................28
Saving Energy.............................................................................................................................................. 29
Replenishing and Replacing Consumables....................................................................................................32
Replacing the Print Cartridge...................................................................................................................... 32
Replacing the Waste Toner Bottle.............................................................................................................. 37
Displaying the Printer Configuration Screens Using the Control Panel........................................................41
Using Web Image Monitor............................................................................................................................. 42
Displaying the top page..............................................................................................................................43
2. Loading Paper
Paper Loading Procedure................................................................................................................................47
Paper Size Specifications................................................................................................................................ 48
Paper Type Specifications............................................................................................................................... 51
Paper Precautions.............................................................................................................................................53
Loading Paper into Paper Trays......................................................................................................................56
Loading Paper into the Bypass Tray............................................................................................................... 60
Loading Orientation-Fixed Paper or Two-Sided Paper................................................................................ 62
1
Loading Envelopes........................................................................................................................................... 64
Specifications of Envelopes.........................................................................................................................64
Printing on Envelopes with Windows (PCL 6/PostScript 3)..................................................................... 66
Printing on Envelopes with Windows (PCL 5e)..........................................................................................66
Printing on Envelopes with OS X.................................................................................................................67
Paper Settings...................................................................................................................................................69
Specifying a Paper Size.............................................................................................................................. 69
Specifying a Paper Type............................................................................................................................. 70
Configuring Envelope Settings Using the Control Panel...........................................................................70
3. Troubleshooting
When a Panel Tone Beeps.............................................................................................................................. 73
When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel.........................74
Indicators...................................................................................................................................................... 74
If USB Connection Fails................................................................................................................................... 75
When Messages Are Displayed..................................................................................................................... 76
Status Messages.......................................................................................................................................... 76
Alert Messages (Displayed on the Control Panel).................................................................................... 77
Alert Messages (Printed on Error Logs and Reports)................................................................................ 82
When You Cannot Print................................................................................................................................... 87
When the Data In Indicator Does Not Light Up or Flash..........................................................................90
Other Printing Problems................................................................................................................................... 91
When You Cannot Print Properly................................................................................................................91
Paper Misfeeds Occur Frequently..............................................................................................................98
Additional Troubleshooting...................................................................................................................... 102
The Printed Image is Different from the Image on the Computer...........................................................106
When Printer Is Not Functioning Properly............................................................................................... 107
Removing Jammed Paper..............................................................................................................................109
Paper Misfeed Message (A1) (A2) (B) (C) (Z).......................................................................................110
Paper Misfeed Message (Y1), (Y2), (Y3), or (Y4).................................................................................112
Trademarks.....................................................................................................................................................114
INDEX...........................................................................................................................................................117
2
Manuals for This Machine
The operating instructions of this machine are provided in the following formats:
Format
Printed manuals
Manuals
• Read This First
• Quick Installation Guide
CD-ROM
• Driver Installation Guide
•
(mainly Asia)
• HTML manuals (Only for English
version)
Web page
• Read This First
• User Guide
• Operating Instructions (HTML manuals)
• Quick Installation Guide
• Driver Installation Guide
Read This First
Before using the machine, be sure to read the section of this manual entitled Safety Information. It
also describes each regulation and environmental conformance.
User Guide
Regarding the basic usage of this machine, frequently used functions, troubleshooting when an
error message appears, etc., summaries are provided for each user manual.
Operating Instructions (HTML manuals)
Describes the setup for using the machine, how to use functions to print or for maintenance and
specifications, troubleshooting, system settings, and security functions.
Manuals are available in English, German, French, Italian, Spanish, Dutch, and Russian.
User Guide and Security Guide are available in the seven languages above and other languages.
For details about how to use the HTML manuals, see "How to Use the Operating Instructions",
Read This First.
Quick Installation Guide
Describes procedures for unpacking and setting up the machine, which include loading paper and
installing print cartridge and waste toner bottle, etc.
Driver Installation Guide
Describes how to install and configure each driver. This manual is included in the drivers CD.
3
• Before you configure the extended security and authentication settings, refer to "Before Using This
Printer" in the Security Guide.
• You can see the following manuals on the Web page.
• Appendix
• DHCP Option 204
4
1. Getting Started
This section describes the symbols used in the manuals supplied with the printer, available options, and
names and functions of components.
Before You Start
How to Read the Manuals
Symbols used in the manuals
This manual uses the following symbols:
Indicates points to pay attention to when using the machine, and explanations of likely causes of paper
misfeeds, damage to originals, or loss of data. Be sure to read these explanations.
Indicates supplementary explanations of the machine's functions, and instructions on resolving user
errors.
This symbol is located at the end of sections. It indicates where you can find further relevant information.
[]
Indicates the names of keys on the machine's display or control panels.
Indicates the key sequence order you should perform using the control panel.
Example:
Select [Host Interface]
Press [OK]
(Select [Host Interface], and then press the [OK] key.)
(mainly Europe and Asia), (mainly Europe), or (mainly Asia)
(mainly North America)
Differences in the functions of Region A and Region B models are indicated by the two symbols. Read
the information indicated by the symbol that corresponds to the region of the model you are using. For
details about which symbol corresponds to the model you are using, see "Model- Specific Information",
Operating Instructions.
5
1. Getting Started
Disclaimer
To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any
damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or
non-use of this product and operation manuals provided with it.
Make sure that you always copy or have backups of the data registered in this machine. Documents or
data might be erased due to your operational errors or malfunctions of the machine.
In no event will the manufacturer be responsible for any documents created by you using this machine or
any results from the data executed by you.
Notes
Contents of this manual are subject to change without prior notice.
The manufacturer shall not be responsible for any damage or expense that might result from the use of
parts other than genuine parts from the manufacturer with your office products.
For good output quality, the manufacturer recommends that you use genuine toner from the
manufacturer.
Some illustrations in this manual might be slightly different from the machine.
About IP addresses
In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are
relevant to the environment you are using.
Model-Specific Information
This section explains how to identify the region to which your printer belongs.
There is a label on the rear of the printer, located in the position shown below. The label contains details
that identify the region to which your printer belongs. Read the label.
DPL001
6
Before You Start
The following information is region-specific. Read the information under the symbol that corresponds to
the region of your printer.
(mainly Europe and Asia)
If the label contains the following, your printer is a Region A model:
• CODE XXXX -27, -29
• 220–240 V
(mainly North America)
If the label contains the following, your printer is a Region B model:
• CODE XXXX -17
• 120–127 V
• Dimensions in this manual are given in two measurement units: metric and imperial. If your printer is
a Region A model, refer to the metric units. If your printer is a Region B model, refer to the imperial
units.
• If your machine is a region A model and "CODE XXXX -27" is printed on the label, see
"
(mainly Europe)" also.
• If your machine is a region A model and "CODE XXXX -29" is printed on the label, see
"
(mainly Asia)" also.
List of Options
This section provides a list of options for this printer and the names commonly used in this manual.
Option name
Description
Paper Feed Unit PB1100
500-sheet paper feed unit
Caster Table Type M24
Caster Table
Hard Disk Drive Option Type P8
Hard disk
Enhanced Security HDD Option Type M10
Enhanced Security HDD
IEEE 802.11 Interface Unit Type M24
Wireless LAN interface board
IEEE 1284 Interface Board Type M19
IEEE 1284 interface board
USB Device Server Option Type M19A
USB device server board
Extended USB Board Type M19
Extended USB Board
7
1. Getting Started
Option name
8
Description
XPS Direct Print Option Type M24
XPS card
VM CARD Type P8
VM card
IPDS Unit Type P15
IPDS Unit
Guide to Names and Functions of Components
Guide to Names and Functions of Components
Guide to Components
• Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal
components.
Exterior: Front view
1
2
3
12
11
4
10
9
8
7 6 5
DPL002
1. Top cover
Open to access the inside of the printer and remove jammed paper.
Open here to replace the print cartridge.
2. Standard tray
Output is stacked here with the print side down.
3. Control panel
For details, see page 13 "Guide to the Names and Functions of the Control Panel".
4. Vents
Prevent overheating.
5. Paper size dial
Use this dial to specify the paper size. To use a paper size that is not indicated on the paper size dial, set the
dial to " ". If this is the case, set the paper size using the control panel.
9
1. Getting Started
6. Main power switch
Use this switch to turn the power on and off.
For details about how to shut down the printer, see page 28 "Turning Off the Power".
7. Front cover
Open to access the inside of the printer and remove jammed paper.
Open here to replace the print cartridge.
8. Tray 1
Up to 500 sheets of plain paper can be loaded.
For details about the sizes and types of paper that can be used, see page 48 "Paper Size Specifications"
and page 51 "Paper Type Specifications".
9. Extender for the bypass tray
Pull this extender out when loading A4 , 81/2 × 11 or larger size paper in the bypass tray.
10. Bypass tray
Up to 100 sheets of plain paper can be loaded.
For details about the sizes and types of paper that can be used, see page 48 "Paper Size Specifications"
and page 51 "Paper Type Specifications".
11. Paper guides
When loading paper in the bypass tray, align the paper guides flush against the paper.
12. Tray Extension
Pull this fence to prevent paper from falling off.
Exterior: Rear view
6
5
4
3
2
1
DPL003
10
Guide to Names and Functions of Components
1. Rear cover
Open to access the inside of the printer.
Open here to replace the fusing unit.
2. Power connector
Connect the power cord to the printer. Insert the other end into an electrical outlet.
3. USB port A
Connect external devices such as a card authentication device, etc.
4. USB port B
Connect to the USB port of the USB device server. Remove the cover to use this port.
5. Ethernet port
Use a network interface cable to connect the printer to a network.
6. Optional interface board slot
Optional interface boards can be inserted.
Insert an optional wireless LAN interface board, IEEE 1284 interface board, USB device server, or Extended
USB Board.
Interior: Front view
1
DPL004
1. Print cartridge
Messages appear on the screen when the print cartridge needs to be replaced, or a new cartridge needs to
be prepared.
For details about the messages that appear on the screen when consumables need to be replaced, see
page 32 "Replenishing and Replacing Consumables".
11
1. Getting Started
Guide to functions of the printer's internal options
1
2
DPL006
1. SD memory card options
• VM card
With this card, you can install embedded software applications.
• XPS card
Allows you to print XPS files.
• IPDS unit
Allows you to print using Intelligent Printer Data Stream (IPDS).
To attach this option, see page 24 "Installing SD Card Options".
2. Optional interface units
• Wireless LAN board
Allows you to communicate over a wireless LAN.
• IEEE 1284 interface board
Allows you to connect to an IEEE 1284 cable.
• USB device server
Allows you to add an Ethernet port to the printer and use two IP addresses at the same time.
• Extended USB Board
Allows you to add a USB port.
To attach this option, see page 18 "Installing the Interface Units".
To install the following options, contact your service representative.
• Hard disk
Allows you to store documents to be printed.
• Enhanced Security HDD
12
Guide to Names and Functions of Components
Allows you to enhance the security of the hard disk by using an encryption function that is
compliant with FIPS 140-2.
• If you want to use two or more SD cards that can be inserted in the same slot, contact your sales or
service representative.
Guide to the Names and Functions of the Control Panel
This illustration shows the control panel of the printer.
1
2
3
13
4
12
5
11
10
6
7
8
9
CYN041
1. Display
Displays current printer status and error messages.
Entering energy saver mode turns off the back light. For details about energy saver mode, see page 29
"Saving Energy".
2. Selection keys
Correspond to the function items at the bottom line on the display.
13
1. Getting Started
Example: When this manual instructs you to press [Option], press the selection key on the left below the initial
screen.
3. [Switch Functions] key
Press this key to switch between the operation screen of the printer function and the function screens of the
extended features currently in use.
4. [Menu] key
Press this key to configure and check the current printer settings.
Press to change the default settings to meet your requirements. See "Function Details of the Printer
Configuration Items", Operating Instructions.
5. [Job Reset] key
Press to cancel the current print job.
6. [Suspend/Resume] key
Press this to suspend the print job currently being processed. The indicator remains lit as long as the job is
suspended.
To resume the job, press this key again. The suspended job will resume automatically when the time specified
in [Auto Reset Timer] elapses (default: 60 seconds).
For details about the [Auto Reset Timer] setting, see "Timer Settings", Operating Instructions.
7. Power indicator
Lights up when the printer is ready to receive data from a computer. Flashes when the printer is warming up or
receiving data. It is unlit when the power is off or when the printer is in energy saver mode.
8. Alert indicator
Lights up or flashes when a printer error occurs.
Steady red: printing is not possible, or is possible but print quality cannot be ensured.
Flashing yellow: the printer will soon require maintenance or a replacement consumable such as print
cartridge.
Follow the instructions that appear on the display.
9. Data in indicator
Flashes when the printer is receiving data from a computer. The data in indicator is lit if there is data to be
printed.
10. Light sensor
The sensor that detects the ambient light level when the ECO Night Sensor function is enabled.
11. [Escape] key
Press this key to cancel an operation or return to the previous display.
12. [OK] key
Use this key to confirm settings or setting values, or move to the next menu level.
13. Scroll keys
Press these keys to move the cursor in each direction.
When the [ ] [ ] [ ] [ ] keys appear in this manual, press the applicable key for the direction that you
want to move the cursor.
14
Guide to Names and Functions of Components
Guide to the Names and Functions of the Control Panel Screen
CYN901
1. Operational Status or Messages
Displays the printer status and messages.
2. [Option]
Press to display the following items:
• Form Feed
You can output data that is unprintable due to errors such as a missing line-feed code.
• Error Log
If a document cannot be printed due to errors or other reasons, an error log is created. You can check
the error log using the control panel.
3. [Prt.Jobs]
Press to display print jobs sent from a computer.
[Prt.Jobs] is displayed only when the optional hard disk is installed in the printer.
4. [Supplies]
Press to display the information about printer supplies.
• By default, the remaining amount of toner is displayed. To avoid displaying the remaining amount
of toner, set [Display Supply Info] to [Off] in [General Settings] under [Maintenance].
15
1. Getting Started
Installing Options
By installing options, you can improve printer performance and expand the available features.
Order of Option Installation
When installing multiple options, the following order is recommended:
1. Attach the paper feed unit.
Attach the paper feed unit to the bottom of the printer.
You can attach up to four paper feed units. Up to 2,000 sheets of paper can be loaded.
2. Install the caster table.
3. Install the optional interface board.
Install in the slot of the printer.
Only one interface board can be installed.
4. Insert SD card options.
Insert in the SD card slot of the printer.
There are two slots for SD cards.
Each slot supports different types of SD cards.
If you want to use two or more SD cards that can be inserted in the same slot, contact your sales or
service representative.
Attaching the 500-sheet paper feed unit
You can install a 500-sheet paper feed unit.
• It is dangerous to handle the power cord plug with wet hands. Doing so could result in electric
shock.
• The printer weighs approximately 18 kg (40 lb.).
• When moving the machine, use the inset grips on both sides, and lift slowly in pairs. The
machine will break or cause injury if dropped.
• Lifting the paper feed unit carelessly or dropping may cause injury.
16
Installing Options
• Unplug the power cord from the wall outlet before you move the machine. While moving the
machine, take care that the power cord is not damaged under the machine. Failing to take these
precautions could result in fire or electric shock.
• Do not place the printer directly on the floor.
• When attaching multiple options, attach the paper feed unit first.
• To attach two or three paper feed units at the same time, first stack them one upon the other, and
then attach them as a single unit.
• Before turning on the power, remove the packaging material from the paper feed unit.
1. Turn the printer off and unplug the power cord.
2. Remove the packaging from the paper feed unit.
3. Lift the printer using the inset grips on both sides of the printer.
DPL023
Lifting the machine requires two people.
When moving the printer, do not touch the following parts:
• Convex parts on the right side of the machine
• Places indicated on the labels attached to the machine
• The bottom of the optional paper tray
17
1. Getting Started
4. There are two upright pins on the optional paper feed unit. Align them with the holes on
the underside of the printer, and then carefully lower the printer.
DPK939
5. Plug in the power cord, and then turn on the printer.
6. Print the configuration page to confirm that the unit was attached correctly.
• To check whether the optional paper feed unit was correctly attached, print the configuration page,
and check "Attached Equipment" on the configuration page. If the unit was attached correctly,
"Tray 2", "Tray 3", "Tray 4", and "Tray 5" will appear.
• For information about printing the configuration page, see "Test Printing", Operating Instructions.
• If the optional paper feed unit was not installed properly, repeat the procedure from the beginning.
If it cannot be installed correctly even after trying the installation a second time, contact your sales
or service representative.
• To use the paper feed unit, configure the printer options in "Accessories" in the printer driver. For
details about opening "Accessories", see "Configuring Option Settings for the Printer", Driver
Installation Guide.
Installing the Interface Units
• Before beginning work, ground yourself by touching something metal to discharge any static
electricity. Static electricity can damage the interface units.
• Do not subject the interface units to physical shocks.
Installing the Wireless LAN interface board
1. Check the contents of the package.
2. Turn the printer off and unplug the power cord.
18
Installing Options
3. Loosen the two screws and remove the slot cover.
DPL009
The removed cover will not be reused.
4. Fully insert the interface board.
DPL010
Check that the interface board is firmly connected to the controller board.
5. Tighten the two screws to secure the interface board.
DPL011
6. Plug in the power cord, and then turn on the printer.
7. Print the configuration page to confirm that the board was attached correctly.
19
1. Getting Started
• Check that the board was correctly installed by printing the configuration page. If it is correctly
installed, "Wireless LAN" will appear for "Device Connection" on the configuration page. For
details about printing the configuration page, see "Test Printing", Operating Instructions.
• If the board was not installed properly, repeat the procedure from the beginning. If it cannot be
installed correctly even after trying the installation a second time, contact your sales or service
representative.
• Before using the board, you must configure settings from the printer control panel. For details, see "
Wireless LAN Configuration", Operating Instructions.
Installing the IEEE 1284 interface board
1. Check the contents of the package.
2. Turn the printer off and unplug the power cord.
3. Loosen the two screws and remove the slot cover.
DPL009
The removed cover will not be reused.
4. Fully insert the IEEE 1284 interface board.
DPL012
Check that the IEEE 1284 interface board is firmly connected to the controller board.
20
Installing Options
5. Tighten the two screws to secure the interface board.
DPL013
6. Plug in the power cord, and then turn on the printer.
7. Print the configuration page to confirm that the board was attached correctly.
• Check that the board was correctly installed by printing the configuration page. If it is correctly
installed, "Parallel Interface" will appear for "Device Connection" on the configuration page. For
details about printing the configuration page, see "Test Printing", Operating Instructions.
• If the board was not installed properly, repeat the procedure from the beginning. If it cannot be
installed correctly even after trying the installation a second time, contact your sales or service
representative.
Installing the Extended USB board
1. Check the contents of the package.
2. Turn the printer off and unplug the power cord.
3. Loosen the two screws and remove the slot cover.
DPL009
The removed cover will not be reused.
21
1. Getting Started
4. Fully insert the interface board.
DPL014
Check that the interface board is firmly connected to the controller board.
5. Tighten the two screws to secure the interface board.
DPL015
6. Plug in the power cord, and then turn on the printer.
7. Print the configuration page to confirm that the board was attached correctly.
• If the board was not installed properly, repeat the procedure from the beginning. If it cannot be
installed correctly even after trying the installation a second time, contact your sales or service
representative.
Installing the USB device server
The optional USB device server is an interface board that adds an Ethernet port to the printer.
With this option installed, two Ethernet cables can be connected at the same time using the standard port
on the printer and an additional port on the USB device server. You can assign different IP addresses to
each port, so the printer can print jobs from different network segments.
Procedure for installing the USB device server
1. Check the contents of the package.
22
Installing Options
2. Turn the printer off and unplug the power cord.
3. Loosen the two screws and remove the slot cover.
DPL009
The removed cover will not be reused.
4. Fully insert the interface board.
DPL016
Check that the interface board is firmly connected to the controller board.
5. Tighten the two screws to secure the interface board.
DPL030
6. Connect the USB device server to the printer.
For details, see the Setup Guide provided with the USB device server.
23
1. Getting Started
Configuring settings
After installing and connecting the USB device server to the printer, configure the printer settings.
• When using the USB device server, set [Engy Sv Md to Dsbl Prt Srv] to [Disable mode] to prevent
the printer from entering Energy Saver mode. Otherwise, the USB device server loses
communication with the network while the printer is in Energy Saver mode, and the printer cannot
receive print jobs.
1. Select [System]
Press [OK]
2. Select [Engy Sv Md to Dsbl Prt Srv]
3. Select [Disable Mode]
Press [OK]
Press [OK]
Installing SD Card Options
• Keep SD cards or USB flash memory devices out of reach of children. If a child accidentally
swallows an SD card or USB flash memory device, consult a doctor immediately.
• Do not subject the card to physical shocks.
1. Turn the printer off and unplug the power cord.
2. Open the rear cover.
DPL040
24
Installing Options
3. Unhook the tab on the interface cover, which is located on the side of the rear cover.
DPL041
4. Unhook the two tabs on the outside of the interface cover.
DPL042
5. Insert the SD card into the slot until it clicks.
DPL043
If you insert only one SD card, use the upper slot. If you insert two SD cards simultaneously, use
both slots. If you insert the optional VM card, use only the lower slot.
If you want to use two or more SD cards simultaneously, contact your service representative.
25
1. Getting Started
6. Hook the two tabs on the outside of the interface cover.
DPL044
7. Hook the tab on the interface cover, which is located on the side of the rear cover.
DPL045
8. Close the rear cover.
DPL046
9. Plug in the power cord, and then turn on the printer.
10. Check that the SD card was installed correctly.
• You can confirm that the SD card was installed correctly by checking the control panel menu or
configuration page.
• VM card: Make sure [JavaTM/X] appears when the [Switch Functions] key is pressed.
26
Installing Options
• XPS card: Printing the configuration page, if the XPS card is installed properly, "XPS" will
appear for "Printer Language" in "System Reference". For details about printing the
configuration page, see "Test Printing", Operating Instructions.
• If the card is not installed properly, repeat the procedure from the beginning. If it cannot be
installed correctly even after trying the installation a second time, contact your sales or service
representative.
• Do not touch the card while the printer is in use. It may come loose, even if pushed only slightly. The
slot cover must be reattached.
27
1. Getting Started
Turning On/Off the Power
This section explains how to turn on/off the printer.
Turning On the Power
1. Make sure the power cord is firmly plugged into the wall outlet.
2. Push the main power switch.
DPK914
The power indicator turns on.
• After you switch the main power on, a screen may appear to indicate that the printer is initializing.
Do not switch the power off during this process. Initialization takes about 5 minutes.
Turning Off the Power
• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord.
Pulling the cord can damage the power cord. Use of damaged power cords could result in fire
or electric shock.
• Do not press and hold the main power switch when turning off the printer. Doing so shuts down the
printer forcefully and may damage the hard disk and the SDRAM module, causing a malfunction of
the printer.
• Before unplugging the power cord plug, turn off the power switch and make sure the power switch
indicator turns off. Not doing so may result in damage to the hard disk or memory, leading to a
malfunction.
28
Turning On/Off the Power
• Do not turn off the power while the printer is in operation.
1. Push the main power switch.
DPK914
The main power is turned off automatically when the shutdown process is complete.
If the shutdown process is not complete within the period of time displayed on the screen, contact
your service representative.
Saving Energy
This printer has the following energy saving functions:
Low Power mode
If the printer is not used for a certain period of time, it enters Low Power mode.
In Low Power mode, the printer consumes less electricity than in the standby mode by turning off the
display and lowering the temperature of the fusing unit heater. If the printer receives a job, it
increases the temperature of the fusing unit and perform printing, but the display remains off.
You can configure the period of time the printer waits before it enters Low Power mode in [Low
Power Mode Timer]. For details, see "System", Operating Instructions.
To exit Low Power mode, do one of the following:
• Start print jobs
• Press any key on the control panel
• Open any cover
• Open any paper tray
The printer also exits Low Power mode when the ECO Night Sensor detects an increase in the
ambient light level.
Fusing Unit Off mode
If you do not use the printer for a certain period after an operation, the display will turn off and the
printer goes into Fusing Unit Off mode. The printer uses less electricity in Fusing Unit Off mode.
29
1. Getting Started
When the printer is in Fusing Unit Off mode, the display is on but the fusing unit heater is off to save
energy. In this mode, you can change the printer settings on the control panel. However, the printer
must exit this mode to print.
You can change the amount of time that the printer waits before switching to Fusing Unit Off mode
under [Fusing Unit Off Mode Timer]. For details, see "System", Operating Instructions.
To exit Fusing Unit Off mode, do one of the following:
• Start print jobs
• Display the [Maintenance] screen on the control panel
• Operate the control panel when [Exit Fusing Unit Off Mode] is set to [On Operating Control
Panel]
Sleep mode
If the printer remains inactive for a specified period after entering Fusing Unit Off mode, it enters
Sleep mode to further reduce the power consumption. The printer also enters Sleep mode when:
• The printer waits before entering Sleep mode is set in [Sleep Mode Timer]
• It is the day and time specified in [Weekly Timer]
The printer can print jobs from computers.
You can change the amount of time that the printer waits before switching to Sleep mode.
For details about setting [Sleep Mode Timer] and [Weekly Timer], see "System", Operating
Instructions.
To exit Sleep mode, do one of the following:
• Press one of the keys on the control panel
• Start print jobs
ECO Night Sensor
ECO Night Sensor can detect darkness and automatically turn off this product's power.
If ECO Night Sensor is enabled and detects darkness in a room after the lights are turned off, the
sensor automatically turns the power off and reduces the power consumption of this product to 1W
or less.
The default settings of ECO Night Sensor are enabled.
To change the settings, see "System", Operating Instructions.
• The ECO Night Sensor function's factory default is [Auto Power Off Only]. If the printer is
located in an environment where the ambient light level is low (such as in a hallway or a
location with motion sensor lighting), it is advisable that you either keep this function disabled
or adjust its sensitivity.
• You can configure the printer to automatically turn its power on when it detects an increase in
the ambient light level. The printer may also react to daylight and turn its power on. If the
30
Turning On/Off the Power
printer is located in an environment where it is exposed to direct sunlight, it is advisable that
you do not change the factory default configuration and only enable [Auto Power Off Only].
• The energy saving functions will not activate when:
• Communicating with external devices
• The hard disk is active
• A warning message is displayed
• The service call message is displayed
• Paper is jammed
• The printer's covers are opened
• Toner is being replenished
• The printer settings screen is displayed
• Fixed warm-up is in progress
• Data is being processed
• Operations are suspended during printing
• The Data In indicator is on or flashing
• The sample print, locked print, hold print, or stored print screen is displayed
• Accessing the printer using Web Image Monitor
• The printer consumes less energy when in Sleep mode, but it takes longer to start printing.
• If two or more energy saving functions are set, the function for which the predetermined conditions
to enter energy saving mode are met takes effect first.
31
1. Getting Started
Replenishing and Replacing Consumables
This section explains how to replenish consumables when they run out.
Replacing the Print Cartridge
This section explains precautions to add toner when it has run out, and how to dispose of used toner.
• Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite
on contact with naked flame.
• Do not store toner (new or used) or toner containers anywhere near naked flames. Doing so
risks fire and burns. Toner will ignite on contact with naked flame.
• Do not use a vacuum cleaner to remove spilled toner (including used toner). Absorbed toner
may cause a fire or explosion due to electrical contact flickering inside the vacuum cleaner.
However, it is possible to use a vacuum cleaner that is explosion-proof and dust ignition-proof. If
toner is spilled on the floor, remove the spilled toner slowly using a wet cloth, so that the toner is
not scattered.
• Do not crush or squeeze toner containers. Doing so can cause toner spillage, possibly resulting
in dirtying of skin, clothing, and floor, and accidental ingestion.
• Store toner (new or used), toner containers, and components that have been in contact with
toner out of reach of children.
• If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air
environment. Consult a doctor if necessary.
• If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult
a doctor if necessary.
• If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor
if necessary.
• When removing jammed paper or replacing toner, avoid getting toner (new or used) on your
clothing. If toner comes into contact with your clothing, wash the stained area with cold water.
Hot water will set the toner into the fabric and make removing the stain impossible.
32
Replenishing and Replacing Consumables
• When removing jammed paper or replacing toner, avoid getting toner (new or used) on your
skin. If toner comes into contact with your skin, wash the affected area thoroughly with soap and
water.
• Always replace the print cartridge when a notification appears on the display.
• Errors may occur if you use toner other than the recommended one.
• When adding toner, do not turn off the main power. Otherwise, settings will be lost.
• Store toner where it will not be exposed to direct sunlight, temperatures rise above 35 °C (95 °F),
or high humidity.
• Store toner on a flat surface.
• Do not shake the print cartridge with its mouth down after removing it. Residual toner may scatter.
• Do not repeatedly install and remove print cartridges. This will result in toner leakage.
• When installing the print cartridge, hold it with both hands and insert it into the printer fully until it
reaches the position indicated on the label attached on the printer. If the front cover does not close,
do not force it. Check if the print cartridge is properly installed.
For details about installing the toner, see the instructions on the package of the toner.
When the following messages appear on the display, the toner has almost run out. Have a replacement
print cartridge at hand.
" Toner is almost empty."
1. Open the front cover and the top cover.
DPL705
33
1. Getting Started
2. Hold the print cartridge with one hand as you release the print cartridge lever with
another hand.
DPK918
3. Squeeze the clip on the print cartridge and lift it.
2
1
DPK919
4. Put the used print cartridge in a plastic bag and seal it so that the toner does not spill out.
DPK920
34
Replenishing and Replacing Consumables
5. Remove the new print cartridge from the toner kit.
DPK921
6. Shake the new print cartridge at least 10 times to the left and right so that the toner inside
it spreads uniformly.
10
DPK922
7. Insert the new print cartridge into the printer.
Press the new print cartridge until it clicks into place.
DPK924
35
1. Getting Started
8. Lock the lever of the print cartridge.
DPK925
9. Close the front cover and the top cover.
• If appears when there is a lot of toner, follow the toner replacement instructions that appear on
the screen: Pull out the cartridge, and then reinstall it.
• Comply with our Print Cartridge Recycling Program, whereby used print cartridges are collected
for processing. For details, ask your sales or service representative.
Disposing of used toner
This section describes what to do with used toner.
Toner cannot be re-used.
Pack used toner containers in the container's box or a bag to prevent the toner from leaking out of the
container when you dispose of it.
(mainly Europe and Asia)
If you want to discard your used toner container, please contact your local sales office. If you discard it
by yourself, treat it as general plastic waste material.
(mainly North America)
Please see our local company website for information on the recycling of supply products, or you can
recycle items according to the requirements of your local municipalities or private recyclers.
36
Replenishing and Replacing Consumables
Replacing the Waste Toner Bottle
• The following explains the warning messages on the plastic bag used in this product's
packaging.
• Keep the polythene materials (bags, etc.) supplied with this machine away from babies
and small children at all times. Suffocation can result if polythene materials are brought into
contact with the mouth or nose.
• Do not incinerate toner (new or used) or toner containers. Doing so risks burns. Toner will ignite
on contact with naked flame.
• Do not store toner (new or used) or toner containers anywhere near naked flames. Doing so
risks fire and burns. Toner will ignite on contact with naked flame.
• Do not use a vacuum cleaner to remove spilled toner (including used toner). Absorbed toner
may cause a fire or explosion due to electrical contact flickering inside the vacuum cleaner.
However, it is possible to use a vacuum cleaner that is explosion-proof and dust ignition-proof. If
toner is spilled on the floor, remove the spilled toner slowly using a wet cloth, so that the toner is
not scattered.
• Do not crush or squeeze toner containers. Doing so can cause toner spillage, possibly resulting
in dirtying of skin, clothing, and floor, and accidental ingestion.
• Store toner (new or used), toner containers, and components that have been in contact with
toner out of reach of children.
• If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air
environment. Consult a doctor if necessary.
• If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult
a doctor if necessary.
• If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor
if necessary.
• When removing jammed paper or replacing toner, avoid getting toner (new or used) on your
clothing. If toner comes into contact with your clothing, wash the stained area with cold water.
Hot water will set the toner into the fabric and make removing the stain impossible.
37
1. Getting Started
• When removing jammed paper or replacing toner, avoid getting toner (new or used) on your
skin. If toner comes into contact with your skin, wash the affected area thoroughly with soap and
water.
• When replacing a toner or waste toner container or consumables with toner, make sure that the
toner does not splatter. Put the waste consumables in a bag after they are removed. For
consumables with a lid, make sure that the lid is shut.
• Waste toner bottles cannot be reused.
• Before removing the waste toner bottle from the machine, spread paper or some other material
around the area to keep toner from dirtying your workspace.
• When removing the waste toner bottle, do not touch the inside of the machine.
• Be careful to not allow the toner to leak from the waste toner bottle when you remove it.
• Carefully pull the waste toner bottle out horizontally when you are replacing it.
• Do not use a waste toner bottle that has not been used for a long time.
• Take care not to drop the waste toner bottle.
• Make sure the waste toner bottle is fully inserted. If it is not, toner will leak inside the machine.
• We recommend purchasing and keeping a spare waste toner bottle on hand since waste toner
bottles are consumable items.
1. Open the left cover.
DPK928
38
Replenishing and Replacing Consumables
2. Remove the waste toner bottle from the printer.
DPK929
3. Put the full waste toner bottle in a plastic bag and seal it so that the toner does not spill
out.
1
2
DPK930
4. Remove the new waste toner bottle from the toner kit.
DPK931
5. Insert the new waste toner bottle into the printer
Leave the cap open.
39
1. Getting Started
DPK932
Press the new waste toner bottle it clicks into place.
DPK933
6. Close the left cover.
DPK934
• Replace the waste toner bottle if "Waste Toner full" appears on the display.
• When the "Waste Toner almost full" appears on the display, the waste toner bottle should be
replaced soon. Prepare a new waste toner bottle.
• Your service representative can replace the waste toner bottle if it is included in your contract. For
details, contact your local dealer or service representative.
40
Displaying the Printer Configuration Screens Using the Control Panel
Displaying the Printer Configuration Screens
Using the Control Panel
The configuration screens allow you to change or set defaults.
• If Administrator Authentication Management is specified, contact your administrator.
1. Press the [Menu] key.
CYN042
2. Select the settings you want to change.
Press the [ ] or [ ] key to select the next or previous items.
3. Press the [OK] key.
• Any changes you make with configuration screens remain in effect even if the main power switch is
turned off.
• To cancel changes made to settings and return to the initial display, press the [Escape] key.
41
1. Getting Started
Using Web Image Monitor
• You cannot configure the printer settings using Web Image Monitor from a computer connected to
the USB device server's network. Be sure to access Web Image Monitor from the printer's network.
Using Web Image Monitor, you can check the printer status and change settings.
Available operations
The following operations can be remotely performed using Web Image Monitor from a client
computer.
• Displaying printer status or settings
• Checking the print job status or history
• Interrupting currently printing jobs
• Resetting the printer
• Managing the Address Book
• Configuring printer settings
• Configuring network protocol settings
• Configuring security settings
Configuring the printer
To perform the operations from Web Image Monitor, TCP/IP is required. After the printer is
configured to use TCP/IP, operations from Web Image Monitor become available.
Recommended Web browser
• Windows:
Internet Explorer 6.0 or higher
Firefox 10 and 15 or higher
Google Chrome 19 or higher
• OS X:
Safari 3.0 or higher
Firefox 10 and 15 or higher
Google Chrome 19 or higher
Web Image Monitor supports screen reader software. We recommend JAWS 7.0 or a later
version.
• Display and operation problems may occur if you do not enable JavaScript and cookies, or if you
are using a non-recommended Web browser.
42
Using Web Image Monitor
• If you are using a proxy server, change the Web browser settings. Contact your administrator for
information about the settings.
• We recommend using Web Image Monitor in the same network.
• If the printer is firewall-protected, it cannot be accessed from computers outside the firewall.
• If the printer under DHCP is used, the IP address may be changed automatically by the DHCP
server settings. Enable DDNS setting on the printer, and then connect using the printer's host name.
Alternatively, set a static IP address to the DHCP server.
• If the HTTP port is disabled, a connection to the printer using the printer's URL cannot be
established. SSL settings must be enabled on this printer. For details, contact your network
administrator.
• If Firefox is used, fonts and colors may be different, or tables may not appear properly configured.
• When using a host name under Windows Server 2003/2003 R2/2008/2008 R2/2012/2012
R2 with IPv6 protocol, perform host name resolution using an external DNS server. The host file
cannot be used.
• To use JAWS 7.0 under Web Image Monitor, you must be running Windows and Internet Explorer
6.0 or a later version.
• If you are using Internet Explorer 8.0 or higher, downloading will be slower than with other
browsers. To download faster with Internet Explorer 8.0 or higher, open the browser's [Internet
Options] menu and register the printer's URL as a trusted site, and then disable SmartScreen filter
for trusted sites. For details about these settings, see the Internet Explorer Help files.
• You can access Web Image Monitor more quickly by registering the printer's URL as a bookmark.
Note that the URL you register must be the URL of the top page, which is the page that appears
before login. If you register the URL of a page that appears after login, Web Image Monitor will
not open properly from the bookmark.
• If user authentication is activated, you must enter your login user name and password to use Web
Image Monitor. For Details, see "Logging In Using Web Image Monitor", Operating Instructions.
• When you configure settings using Web Image Monitor, do not log in from the control panel. The
settings you have configured using Web Image Monitor may become invalid.
Displaying the top page
There are two modes available with Web Image Monitor: guest mode and administrator mode.
Displayed items may differ depending on the printer type.
Guest mode
This mode requires no login to enter.
In the guest mode, the printer status, settings, and print job status can be viewed, but the printer
settings cannot be changed.
43
1. Getting Started
Administrator mode
This mode requires an administrator login to enter.
In the administrator mode, you can configure various printer settings.
• When entering an IPv4 address, do not begin segments with zeros. For example: If the address is
"192.168.001.010", you must enter it as "192.168.1.10".
1. Start your Web browser.
2. Enter "http://(printer's IP address or host name)/" in your Web browser's address bar.
The top page of Web Image Monitor appears.
If the printer's host name has been registered on the DNS or WINS server, you can enter it.
When setting SSL, a protocol for encrypted communication, under the environment in which server
authentication is issued, enter "https://(printer's IP address or host name)/".
3. To log in to Web Image Monitor in the administrator mode, click [Login] on the top page.
The window for entering the login user name and password appears.
4. Enter your login user name and password, and then click [Login].
For details about the login user name and password, contact your administrator.
Depending on the configuration of your Web browser, the login user name and password might be
saved. If you do not want to save them, configure your Web browser's settings so that this
information is not saved.
2
1
3
4
5
DPL053
1. Menu area
Displays the content of a selected menu item.
2. Header area
Displays the dialog box for switching to the user mode and administrator mode and the menu for each mode.
Also displays the link to Help and dialog box for keyword search.
44
Using Web Image Monitor
3. Refresh/Help
(Refresh): Click
at the upper right in the work area to update the printer information. Click the Web
browser's [Refresh] button to refresh the entire browser screen.
(Help): Use Help to view or download Help file contents.
4. Basic Information area
Displays the basic information of the printer.
5. Work area
Displays the contents of the item selected in the menu area.
45
1. Getting Started
46
2. Loading Paper
This chapter describes available trays for each paper size and type, and explains how to load paper in
paper trays.
Paper Loading Procedure
To achieve the print results you expect, it is important to select an appropriate input tray according to the
size, type, and weight of the paper you want to use for printing. You also need to specify the paper size
and type properly using the control panel or Web Image Monitor, and/or the paper size dial on the
tray.
Follow the procedure below to load paper.
1. Check the paper tray available for the size, type, and weight of the paper you want to
use for printing.
For details about available paper trays for each paper size and type, see page 48 "Paper Size
Specifications" and page 51 "Paper Type Specifications".
2. Change the paper size and type settings for the tray you selected.
Use the control panel of the printer or Web Image Monitor to change the paper size and type.
When loading paper into Trays 1 to 5, adjust the paper size dial on the trays.
For details about changing paper settings using the control panel, see page 69 "Paper Settings".
3. Load paper into the tray.
For details about loading paper, see page 56 "Loading Paper into Paper Trays" or page 60
"Loading Paper into the Bypass Tray".
For details about loading envelopes, see page 64 "Loading Envelopes".
47
2. Loading Paper
Paper Size Specifications
The following tables show the paper sizes that can be loaded in each paper tray. The "Paper size"
column shows the names of paper sizes and their dimensions in millimeters and inches. The and
icons indicate the paper orientation in relation to the printer body.
The letters in the tables indicate the following:
• A: Select the paper size using the control panel.
• B: Select the paper size using the paper size dial on the tray.
• C: Set the paper size dial on the tray to " ", and select the paper size with the control panel.
•
: You can print on both sides of paper.
• -: Not supported
Metric sizes
Paper size
name
48
Actual size
Bypass tray
Tray 1
Trays 2-5
Two-sided
A4
210 × 297
mm
A
B
B
A5
148 × 210
mm
A
B
B
A5
148 × 210
mm
A
C
-
-
A6
105 × 148
mm
A
B
-
-
B5 JIS
182 × 257
mm
A
C
C
B6 JIS
128 × 182
mm
A
C
C
-
C5 Env
162 × 229
mm
A
-
C
-
C6 Env
114 × 162
mm
A
-
C
-
DL Env
110 × 220
mm
A
-
C
-
Paper Size Specifications
Paper size
name
Actual size
Bypass tray
Tray 1
Trays 2-5
A
C
C
Bypass tray
Tray 1
Trays 2-5
195 × 267
mm
16K
Two-sided
Imperial sizes
Paper size
name
Actual size
Two-sided
81/2 × 14
8.5" × 14"
A
B
B
81/2 × 13
8.5" × 13"
A
C
C
81/2 × 11
8.5" × 11"
A
B
B
81/4 × 14
8.25" × 14"
A
C
C
81/4 × 13
8.25" × 13"
A
C
C
8 × 13
8" × 13"
A
C
C
8 × 10
8" × 10"
A
C
C
7.25" × 10.5"
A
C
C
51/2 × 81/2
5.5" × 8.5"
A
B
B
41/8 × 91/2
4.125" × 9.5"
A
-
C
-
37/8 × 71/2
3.875" × 7.5"
A
-
C
-
8.5" × 13.4"
A
C
C
71/4 × 101/2
81/2 × 13
2/
5
Custom Size Specifications
You can also load custom size paper by specifying horizontal and vertical sizes.
The following tables show the custom paper sizes that can be loaded in each tray.
Metric sizes
Tray
Bypass tray
Horizontal size
(One-sided)
Vertical size
(One-sided)
Horizontal size
(Two-sided)
Vertical size
(Two-sided)
70.0 to 216.0
mm
148.0 to 356.0
mm
139.7 to 216.0
mm
210.0 to 356.0
mm
49
2. Loading Paper
Horizontal size
(One-sided)
Vertical size
(One-sided)
Horizontal size
(Two-sided)
Vertical size
(Two-sided)
Tray 1
105.0 to 216.0
mm
148.0 to 356.0
mm
139.7 to 216.0
mm
210.0 to 356.0
mm
Trays 2–5
92.0 to 216.0
mm
162.0 to 356.0
mm
139.7 to 216.0
mm
210.0 to 356.0
mm
Horizontal size
(One-sided)
Vertical size
(One-sided)
Horizontal size
(Two-sided)
Vertical size
(Two-sided)
Bypass tray
2.76 to 8.50"
5.83 to 14.0"
5.50 to 8.50"
8.27 to 14.0"
Trays 1
4.14 to 8.50"
5.83 to 14.0"
5.50 to 8.50"
8.27 to 14.0"
Trays 2–5
3.63 to 8.50"
6.38 to 14.0"
5.50 to 8.50"
8.27 to 14.0"
Tray
Imperial sizes
Tray
• Print speed will be lowered in Silent Mode when printing on any paper other than envelopes is
performed.
50
Paper Type Specifications
Paper Type Specifications
The following table show the paper types that can be loaded in each tray. See "Paper weight" table for
the actual paper weight indicated by numbers in the "Paper weight No." column. Use both tables to
specify the correct paper type for the paper you are using.
The letters in the tables indicate the following:
• A: Supported
•
: You can print on both sides of paper.
• -: Not supported
Paper weight
No.
Bypass tray
Tray 1
Trays 2-5
Two-sided
Thin Paper
1
A
-
-
-
Plain Paper
2
A
A
A
Plain Paper 2
3
A
A
A
Middle Thick Paper
4
A
A
A
Thick Paper 1
5
A
A
A
Thick Paper 2
6
A
-
-
-
Thick Paper 3
7
A
-
-
-
Recycled Paper
1, 6, 7
A
-
-
-
Recycled Paper
2 to 5
A
A
A
Color Paper
1, 6, 7
A
-
-
Color Paper
2 to 5
A
A
A
Special Paper 1
1, 6, 7
A
-
-
Special Paper 1
2 to 5
A
A
A
Special Paper 2
1, 6, 7
A
-
-
Special Paper 2
2 to 5
A
A
A
Special Paper 3
1, 6, 7
A
-
-
Special Paper 3
2 to 5
A
A
A
Paper type
-
-
-
-
51
2. Loading Paper
Paper weight
No.
Bypass tray
Tray 1
Trays 2-5
Two-sided
Letterhead Paper
1, 6, 7
A
-
-
-
Letterhead Paper
2 to 5
A
A
A
Preprinted Paper
1, 6, 7
A
-
-
Preprinted Paper
2 to 5
A
A
A
Bond Paper
1, 6, 7
A
-
-
Bond Paper
2 to 5
A
A
A
- *1
A
-
-
-
Label Paper
1 to 7
A
-
-
-
Envelope
2 to 7
A
-
A
-
Paper type
OHP
-
-
*1 It is not necessary to specify the paper weight for this paper type.
Paper weight
No.
Paper weight
1
60–63 g/m2 (16 lb. BOND)
2
64–74 g/m2 (17–20 lb. BOND)
3
75–90 g/m2 (20–24 lb. BOND)
4
91–105 g/m2 (24–28 lb. BOND)
5
106–135 g/m2 (28–36 lb. BOND) *1
6
136–170 g/m2 (36 lb. BOND–63 lb. COVER)
7
171–220 g/m2 (63–80 lb. COVER)
*1 Allowed weights for Trays 1 to 5 and duplex printing are 106 to 120 g/m2 (28 lb. BOND to 44 lb.
COVER) paper.
• When you print using envelope, the print speed may change.
• Print speed will be lowered in Silent Mode when printing on any paper other than envelopes is
performed.
52
Paper Precautions
Paper Precautions
• Do not attempt to print on stapled sheets, aluminum foil, carbon paper, or any kind of
conductive paper. Doing so risks fire.
• If Tray 2, 3, 4 and 5 are installed, do not pull out more than one tray at a time when you are
changing or replenishing paper or resolving paper jams. Pressing down forcefully on the
machine's upper surfaces can result in malfunctions and/or user injury.
Precautions
• Print quality is not guaranteed if paper other than the ones recommended is used. For more
information about recommended paper, contact your sales or service representative.
• If paper jams occur or multiple sheets are fed at once, fan the paper before loading it.
CBK254
• If you load paper when only a few sheets of paper remain in the tray, multiple sheet feeding
may occur. Remove any remaining paper, stack them upon the new sheets of paper, and then
fan the entire stack before loading it into the tray.
• Straighten curled or warped paper before loading.
• For details about available paper sizes and types for each paper tray, see page 48 "Paper
Size Specifications" and page 51 "Paper Type Specifications".
• Depending on the environment where the printer is being used, you might at times hear a
rustling noise from paper moving through the printer. This noise does not indicate a
malfunction.
• If paper cannot be fed properly because of burrs on the edges of paper, load paper upside
down.
• It is recommended to load envelopes and labels into the bypass tray.
Unusable Paper
To prevent errors and misfeeds, do not use:
53
2. Loading Paper
• Paper for inkjet printers, thermal fax paper, art paper, paper with perforated lines, hemmededge paper, or window envelopes
• Bent, folded, or creased paper, perforated paper, slippery paper, torn paper, rough paper,
thin paper with little stiffness, and paper with a dusty surface
• Errors can occur if you print onto sides that are already printed. Be sure to print onto blank
sides only.
• Even supported types of paper may cause paper jams or malfunctions if they have been
improperly stored.
• If you print onto rough grain paper, the output image might be blurred.
• Do not load sheets that have already been printed by another printer.
Paper Storage
When storing paper, the following precautions should always be followed:
• Do not store paper where it will be exposed to direct sunlight.
• Avoid storing paper in humid areas (humidity: 70% or less).
• Store on a flat surface.
• Do not store paper vertically.
• Once opened, store paper in plastic bags.
Print Area
The following shows the recommended print area for paper printed with this printer:
2
3
3
3
1
4
DPL059
1. Print area
2. Feed direction
54
Paper Precautions
3. 4 mm (0.2 inches)
4. 10 mm (0.4 inches)
• The print area may vary depending on the paper size, printer language, and printer driver
settings.
• Depending on the printer driver settings, you may be able to print outside the recommended
print area. However, the actual output may not come out as desired, or a paper feed problem
may occur.
55
2. Loading Paper
Loading Paper into Paper Trays
In the following example procedure, paper is loaded into Tray 1.
• When loading paper, take care not to trap or injure your fingers.
• If Tray 2, 3, 4 and 5 are installed, do not pull out more than one tray at a time when you are
changing or replenishing paper or resolving paper jams. Pressing down forcefully on the
machine's upper surfaces can result in malfunctions and/or user injury.
• For details about trays that can be loaded for each paper size and type, see page 48 "Paper Size
Specifications" and page 51 "Paper Type Specifications".
• Be sure to select the correct paper size and feed direction using the paper size dial on the tray.
Otherwise, the printer might be damaged, or printing problems might occur.
• Make sure the paper stack does not exceed the upper limit mark inside the paper tray. Excessive
stacking can cause paper jams.
• If paper jams occur frequently, flip the paper stack in the tray.
• Do not mix different types of paper in the same paper tray.
• After loading paper, specify the paper size using the control panel or paper size dial, and paper
type using the control panel. When printing a document, specify the same paper size and type in
the printer driver as specified on the printer.
• Do not move the side paper guides and end paper guide forcefully. Doing so may damage the
tray.
• When loading label paper, load it one by one.
• If a paper tray is pushed vigorously when putting it back into place, the position of the tray's side
fences may slip out of place.
• When loading a low number of sheets, be sure not to squeeze the side fences in too tightly. If the
side fences are squeezed too tightly against the paper, the edges may crease or the paper may
misfeed.
56
Loading Paper into Paper Trays
1. Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the
printer.
DPK907
Place the tray on a flat surface.
2. Adjust the paper size dial to match the size and feed direction of paper in the paper tray.
DPL036
3. Squeeze the clip on the side paper guide and slide it to match the paper size.
DPL037
57
2. Loading Paper
4. Squeeze the end guide and slide it inward to match the standard size.
DPL038
When loading paper that is larger than A4 or 81/2 × 11 , push the button, and then pull the
end guide out to match the paper size.
2
1
DPK125
5. Load the new paper stack print side down.
Make sure paper is not stacked higher than the upper limit (upper line) marked inside the tray.
DPK909
6. Adjust the paper guides to close any gaps.
Do not move paper loaded in the tray more than a few millimeters.
Moving the loaded paper excessively may cause damage to paper edges on the openings of the
tray's lifting plate, resulting in sheets being folded or becoming jammed.
58
Loading Paper into Paper Trays
7. Lift the front side of the tray, and then slide it into the printer carefully until it stops.
DPL039
To avoid paper jams, make sure the tray is securely inserted.
• Letterhead paper must be loaded in a specific orientation. For details, see page 62 "Loading
Orientation-Fixed Paper or Two-Sided Paper".
• You can load envelopes into Trays 2-5. Envelopes must be loaded in a specific orientation. For
details, see page 64 "Loading Envelopes".
59
2. Loading Paper
Loading Paper into the Bypass Tray
• For details about trays that can be loaded for each paper size and type, see page 48 "Paper Size
Specifications" and page 51 "Paper Type Specifications".
• Make sure the paper stack does not exceed the upper limit mark. Excessive stacking can cause
paper jams.
• Do not mix different types of paper.
• After loading paper, specify the paper size and type using the control panel. When printing a
document, specify the same paper size and type in the printer driver as specified on the printer.
• When loading label paper, load it one by one.
• Paper feeding conditions and printing quality may vary depending on the paper thickness and
width. Be sure to perform test printing using the same paper beforehand.
1. Open the bypass tray.
DPL019
Pull the extender out when loading A4 , 81/2 × 11 or larger paper.
DPL020
60
Loading Paper into the Bypass Tray
2. Load paper face up until it stops, and then adjust both sides of the paper guide to match
the paper width.
2
1
2
DPL022
• When using the bypass tray, it is recommended that you set the paper direction to .
• Letterhead paper must be loaded in a specific orientation. For details, see page 62 "Loading
Orientation-Fixed Paper or Two-Sided Paper".
• You can load envelopes into the bypass tray. Envelopes must be loaded in a specific orientation.
For details, see page 64 "Loading Envelopes".
61
2. Loading Paper
Loading Orientation-Fixed Paper or Two-Sided
Paper
Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or
copied paper) might not print correctly, depending on how the paper is placed.
Settings using the control panel
Set [Letterhead Setting] to [Auto Detect] or [On (Always)], and then place the paper as shown in
the table below. For details about [Letterhead Setting], see "Machine Modes", Operating
Instructions.
Paper orientation
The meanings of the icons are as follows:
Icon
Meaning
Place or load paper printed side face up.
Place or load paper printed side face down.
Print side
Trays 1–4
Bypass tray
One-sided
Two-sided
• To print on letterhead paper when [Letterhead Setting] is set to [Auto Detect], you must specify
[Letterhead] for the paper type in the printer driver's settings.
62
Loading Orientation-Fixed Paper or Two-Sided Paper
• If a print job is changed partway through printing from one-sided to two-sided printing, one-sided
output after the first copy may be printed facing a different direction. To ensure all paper is output
facing the same direction, specify different input trays for one-sided and two-sided printing. Note
also that two-sided printing must be disabled for the tray specified for one-sided printing.
• For details about how to make two-sided prints, see "Printing on Both Sides of a Page", Operating
Instructions.
63
2. Loading Paper
Loading Envelopes
This section explains various details about and recommendations concerning envelopes.
Specifications of Envelopes
• Some of this machine's internal components get very hot. For this reason, take care when
removing misfed paper. Not doing so could result in burns.
• Do not use window envelopes.
• Envelopes, especially those with glue on their flaps, may stick together. Fan the envelopes to
separate them before loading. If the envelopes still stick together, load them one by one. For the
envelope types that can be used with this printer, see page 48 "Paper Size Specifications" and
page 51 "Paper Type Specifications".
• Misfeeds might occur depending on the length and shape of the flaps.
• You can print with a standard envelope size setting only when printing on envelopes with their flaps
closed.
• Before loading envelopes, press down on them to remove any air from inside, flattening out all four
edges. If they are bent or curled, flattening their leading edges (the edge going into the printer) by
running a pencil or ruler across them.
CHU024
Loading orientation for envelopes
The method for loading envelopes varies depending on the orientation of the envelopes. Be sure to
load envelopes with the correct orientation.
64
Loading Envelopes
Orientation
Paper tray 2-5
Bypass tray
Envelopes
• Flaps: closed
• Flaps: closed
• Bottom side of envelopes:
toward the right of the
printer
• Bottom side of envelopes:
toward the right of the
printer
• Side to be printed: face up
• Side to be printed: face
down
When loading envelopes, use both the control panel and the printer driver to select "Envelope" for
the paper type and specify the thickness of the envelopes. For details, see page 66 "Printing on
Envelopes with Windows (PCL 6/PostScript 3)", page 66 "Printing on Envelopes with Windows
(PCL 5e)", and page 67 "Printing on Envelopes with OS X".
Recommended envelopes
For details about recommended envelopes, contact your local dealer.
The size of envelopes that you can load depends on the tray in which you load them. For details,
see page 48 "Paper Size Specifications".
• Load only one size and type of envelope at a time.
• The duplex function cannot be used with envelopes.
• Straighten any curls within 2 mm (0.1 inch) upward and 0 mm (0 inches) downward on the tray
before loading.
• To achieve better output quality, it is recommended that you set the right, left, top, and bottom print
margin to at least 15 mm (0.6 inches) each.
• The output quality on envelopes may be uneven if parts of an envelope have differing thicknesses.
Print one or two envelopes to check the print quality.
• When printing onto envelopes, the print speed is slower than usual.
• Flatten out prints if they are creased or curled.
• Check that the envelopes are not damp.
• High temperature and high humidity conditions can reduce print quality and cause envelopes to
become creased.
65
2. Loading Paper
• Depending on the environment, printing on envelopes may wrinkle them even if they are the
recommended envelopes.
• Certain types of envelopes might be output creased, dirtied, or misprinted. If you are printing a
solid color on an envelope, lines may appear where the overlapped edges of the envelope make it
thicker.
Printing on Envelopes with Windows (PCL 6/PostScript 3)
1. After creating a document, open the [Printing Preferences] dialog box in the document's
native application.
2. Click the [Detailed Settings] tab.
3. In the "Menu:" box, click the [Basic] icon, and then configure the following settings:
• Document Size:
Select the envelope size.
4. In the "Menu:" box, click the [Paper] icon, and then configure the following settings:
• Input Tray:
Select the paper tray where the envelopes are loaded.
• Paper Type:
Select [Envelope].
Change any other print settings as necessary. For details, see the printer driver's Help.
5. Click [OK].
6. Start printing from the application's [Print] dialog box.
• Configure the paper settings appropriately using both the printer driver and the control panel. For
details about settings using the control panel, see page 70 "Configuring Envelope Settings Using
the Control Panel".
• Envelopes must be loaded in a specific orientation. For details, see page 64 "Loading Envelopes".
Printing on Envelopes with Windows (PCL 5e)
1. After creating a document, open the [Printing Preferences] dialog box in the document's
native application.
66
Loading Envelopes
2. Click the [Paper] tab, and then configure the following settings:
• Input Tray:
Select the paper tray where the envelopes are loaded.
• Document Size:
Select the envelope size.
• Type:
Select [Envelope].
Change any other print settings as necessary. For details, see the printer driver's Help.
3. Click [OK].
4. Start printing from the application's [Print] dialog box.
• Configure the paper settings appropriately using both the printer driver and the control panel. For
details about settings using the control panel, see page 70 "Configuring Envelope Settings Using
the Control Panel".
• Envelopes must be loaded in a specific orientation. For details, see page 64 "Loading Envelopes".
Printing on Envelopes with OS X
1. After creating a document, open the printing preferences screen in the document's native
application.
2. Configure the following settings:
• Two-Sided:
Select [Off].
• Paper Size:
Select the envelope size.
• Orientation:
Select the orientation of the envelope.
3. Select [Paper Feed] in the pop-up menu.
4. Select the paper tray where the envelopes are loaded.
5. Select [Printer Features] in the pop-up menu.
67
2. Loading Paper
6. Select [Paper] in the "Feature Sets:" menu to configure the following settings:
• Paper Type:
Select [Envelope].
7. Change any other print settings as necessary.
8. Start printing from the application's printing preferences screen.
• Configure the paper settings appropriately using both the printer driver and the control panel. For
details about settings using the control panel, see page 70 "Configuring Envelope Settings Using
the Control Panel".
• Envelopes must be loaded in a specific orientation. For details, see page 64 "Loading Envelopes".
68
Paper Settings
Paper Settings
This section explains how to specify paper size and type using the control panel.
• When [Tray Setting Priority] is set to [Machine Setting(s)], the paper settings configured using the
printer's control panel have priority over the settings specified in the printer driver or commands.
For details, see "Machine Modes", Operating Instructions.
Specifying a Paper Size
• To use the paper size and feed direction other than those indicated on the paper size dial, set the
dial to " ", and set the paper size using the control panel.
• To use custom size paper, be sure to specify the paper size using the control panel and the printer
driver.
• The printer cannot print on custom size paper if the application does not support custom size paper.
Specifying standard size paper
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Paper Input]
Press [OK]
2. Select [Paper Size: (tray name)]
Press [OK]
3. Select the size of the paper set in the specified tray
Press [OK]
• For details about the available paper size, see page 48 "Paper Size Specifications".
Specifying custom size paper
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Paper Input]
Press [OK]
2. Select [Paper Size: (tray name)]
3. Select [Custom Size]
Press [OK]
4. Enter the horizontal value
5. Enter the vertical value
Press [OK]
Press [OK]
Press [OK]
69
2. Loading Paper
• For details about the available paper size, see page 48 "Paper Size Specifications".
Specifying a Paper Type
You can improve printer performance by selecting the optimum paper type for the tray.
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Paper Input]
Press [OK]
2. Select [Paper Type: (tray name)]
Press [OK]
3. Select the type of the paper set in the specified tray
Press [OK]
The setting is complete when specifying the following types of paper:
Thin Paper, Plain Paper, Plain Paper 2, Middle Thick, Thick Paper 1, Thick Paper 2, Thick Paper 3,
Special Paper 1, Special Paper 2, Special Paper 3
4. If you have selected [Recycled Paper], [Color Paper], [Letterhead], [Label Paper],
[Envelope], or [Preprinted Paper] for the paper type, press [Escape]
5. Select [Maintenance]
Press [OK]
6. Select [General Settings]
Press [OK]
7. Select the paper thickness setting for the specified paper type
8. Select the tray where the specified type of paper is loaded
Press [OK]
[OK]
If you selected [Letterhead Setting], [Label Paper Setting], or [Envelope Setting] in Step 8, you can
specify the paper thickness for each tray separately. For other paper types, the specified paper
thickness is applied to all trays.
9. Select the paper thickness
Press [OK]
• For details about the available paper type, see page 51 "Paper Type Specifications".
Configuring Envelope Settings Using the Control Panel
When printing on envelopes, load envelopes in bypass tray or Trays 2-5, and then follow the procedure
below to specify envelope type and thickness.
Press the [Menu] key, and then select the setting items using the [ ] or [ ] key.
1. Select [Paper Input]
Press [OK]
2. Select [Paper Size: (tray name)]
3. Select the envelope type
70
Press [OK]
Press [OK]
Paper Settings
4. Select [Paper Type: (tray name)]
5. Select [Envelope]
Press [OK]
Press [OK]
6. Press [Escape]
7. Select [Maintenance]
Press [OK]
8. Select [General Settings]
Press [OK]
9. Select [Envelope Setting]
Press [OK]
10. Select the source tray for which you want to change the paper thickness
11. Select the paper thickness
Press [OK]
Press [OK]
• For details about the envelope types that can be loaded in each tray, see page page 48 "Paper
Size Specifications" and page 51 "Paper Type Specifications".
• For details about how to load envelopes, see page 64 "Loading Envelopes".
• Configure the paper settings appropriately using both the printer driver and the control panel. For
details about paper settings using the printer driver, see page 66 "Printing on Envelopes with
Windows (PCL 6/PostScript 3)", page 66 "Printing on Envelopes with Windows (PCL 5e)",
page 67 "Printing on Envelopes with OS X".
71
2. Loading Paper
72
3. Troubleshooting
This chapter provides solutions to common problems and it also explains how to correct unwanted print
results.
When a Panel Tone Beeps
The following table describes various beep patterns that the printer produces to alert users about printer
conditions and the meaning of each beep pattern.
Beep pattern
Meaning
Causes
Single short beep
Panel/screen input
accepted.
A control panel key was pressed.
Two long beeps
Printer has warmed up.
When the power is turned on or the
printer exits Sleep mode, the printer
has fully warmed up and is ready for
use.
Five long beeps repeated
four times.
Soft alert
An error message appears on the
control panel if there is no tray for the
selected paper size or the tray is
empty.
Five short beeps repeated
five times.
Strong alert
The printer requires user attention
because paper has jammed, the toner
needs replenishing, or other problems
have occurred.
• Beep alerts cannot be muted. If the printer's covers are opened and closed repeatedly within a
short space of time during an alert indicating a paper jam or insufficient toner, a beep alert might
continue, even after normal status has resumed.
• You can enable or disable beep alerts. For details, see "General Settings", Operating Instructions.
73
3. Troubleshooting
When Checking the Indicator Lamps, Status
Icons, and Messages on the Control Panel
Indicators
This section describes the indicators displayed when the printer requires the user to remove misfed
paper, to add paper, or to perform other procedures.
Indicator
: Paper Misfeed indicator
Status
Appears when a paper misfeed occurs.
For details about removing jammed paper, see page 109
"Removing Jammed Paper".
: Load Paper indicator
Appears when paper runs out.
For details about loading paper, see page 47 "Loading Paper".
: Add Toner indicator
Appears when toner runs out.
For details about adding toner, see page 32 "Replacing the Print
Cartridge".
74
: Service Call indicator
Appears when the printer is malfunctioning or requires
maintenance.
: Cover Open indicator
Appears when one or more covers of the printer are open.
If USB Connection Fails
If USB Connection Fails
Problem
Causes
Solutions
The printer is not
automatically recognized.
The USB cable is not
connected properly.
Disconnect the USB cable, turn off the
printer, and then turn it on again.
When the printer has fully booted up,
reconnect the USB cable.
Windows has already
configured the USB settings.
Check whether or not the
computer has identified the
printer as an unsupported
device.
Open Windows' Device Manager,
and then, under [Universal Serial Bus
controllers], remove any conflicting
devices. A [!] or [?] icon is displayed
for conflicting devices. Take care not to
accidentally remove required devices.
For details, see Windows Help.
75
3. Troubleshooting
When Messages Are Displayed
This section describes the main messages that appear on the display panel and printed error logs and
reports. If other messages appear, follow their instructions.
Status Messages
Message
76
Status
"Energy Saver Mode"
The printer is in Energy Saver mode. Press any key to recover to the
normal mode.
"Hex Dump Mode"
In Hex Dump mode, the printer receives data in a hexadecimal format.
Turn off the printer after printing, and then turn it on again.
"Job Suspended"
All jobs are suspended. Turn off the printer, and turn it on again to
resume the jobs.
"Offline"
The printer is offline and cannot print.
"Please wait..."
This message may appear for a few seconds. It means the printer is
initializing, replenishing toner, or performing maintenance operations.
Wait a while.
"Printing..."
The printer is printing. Wait a while.
"Printing Suspended"
Printing is suspended. To resume printing, press the [Suspend/Resume]
key.
"Ready"
This is the default ready message. The printer is ready for use. No
action is required.
"Resetting Job"
The printer is resetting the print job. Wait a while.
"Setting change..."
The printer is applying the changes made to its settings. Wait a while.
"The cooling fan is active."
The fan will emit noise, but this is normal and the machine will be
operable while the fan is running. The amount of paper that can be
printed and the total operation time until the fan starts running depends
on the temperature of the location at which the machine is installed.
"Updating Certificate..."
The printer is updating the @Remote certificate. Turn the power off, and
then turn it on again.
"Waiting for print data..."
The printer is waiting for the next data to print. Wait a while.
When Messages Are Displayed
Alert Messages (Displayed on the Control Panel)
Message
Cause
Solution
" (A1) Remove misfeed in
Trays. Opn & cls Frt. Cov."
Open the front cover and remove
the jammed paper from the paper
feed path.
For details, see page 109
"Removing Jammed Paper".
" (A2) Remove misfeed &
reset ppr in Byps correctly "
Remove the jammed paper from
the bypass tray. To reset the error,
open the front cover and then
close it.
For details, see page 109
"Removing Jammed Paper".
" (B) Open Top Cover and Open the top cover and remove
remove misfeed."
the jammed paper from the
internal paper feed path.
For details, see page 109
"Removing Jammed Paper".
" (B) (C) Open Rear
Cover and remove
misfeed."
Open the front cover and remove
any jammed paper from the
internal paper feed path.
For details, see page 109
"Removing Jammed Paper".
" (Y1) Remove misfeed in Open Tray 2 and remove the
Tray 2. Opn & cls Frt. Cov."" jammed paper. To reset the error,
open the front cover and then
close it.
For details, see page 109
"Removing Jammed Paper".
" (Y2) Remove misfeed in
Tray 3. Opn & cls Frt. Cov."
Open Tray 3 and remove the
jammed paper. To reset the error,
open the front cover and then
close it.
For details, see page 109
"Removing Jammed Paper".
" (Y3) Remove misfeed in
Tray 4. Opn & cls Frt. Cov."
Open Tray 4 and remove the
jammed paper. To reset the error,
open the front cover and then
close it.
For details, see page 109
"Removing Jammed Paper".
" (Y4) Remove misfeed in
Tray 5. Opn & cls Frt. Cov."
Open Tray 5 and remove the
jammed paper. To reset the error,
open the front cover and then
close it.
For details, see page 109
"Removing Jammed Paper".
" (Z) Pull out Tray 1 & opn
cover, remove misfeed."
Open Tray 1 and remove the
jammed paper. To reset the error,
open the front cover and then
close it.
For details, see page 109
"Removing Jammed Paper".
77
3. Troubleshooting
Message
Cause
Solution
" Toner is almost empty."
The print cartridge is almost
empty.
For details, see page 32
"Replacing the Print Cartridge".
" Add toner. Replace
Toner Cartridge."
The toner has run out. Replace the
print cartridge.
For details, see page 32
"Replacing the Print Cartridge".
"@Remote Cert. update
failed"
Updating the @Remote certificate
failed.
Turn the printer off, and then turn it
on again. If the problem persists,
contact your sales or service
representative.
"Cannot
connect=>Comm.Serv.
Check proxy user/
password."
The proxy user name or password
is incorrect.
Check the proxy server settings,
and then change the user name
and/or password if they are
incorrect.
"Cannot connect with DHCP
server.(101/201)"
An IP address cannot be obtained
from the DHCP server.
Contact your network
administrator.
"Cannot print."
The printer cannot print the sent
data.
Check that the file you want to
print is a supported file type.
Check the misfeeds and ask your
network administrator for help.
78
"Change (Tray name) to the
following settings:"
The size of the paper in the tray
does not match the paper size
specified in the printer driver.
Select a tray containing paper
that is the same size as the
specified paper size.
"Check network settings.
(103/203)"
The IP address setting is incorrect.
Check the IP address, subnet
mask, and gateway address.
"Classification Code Error"
A classification code is not
specified for the print job.
Enter a classification code using
the printer properties and print the
document again.
"Connect
failed:WirelessCard Turn
power off, check card."
The printer cannot detect the
wireless LAN interface board.
Check that the board is supported
or installed correctly.
"Cover Open. Please close
the indicated cover."
A cover of the printer is open.
Close the cover as indicated on
the control panel.
When Messages Are Displayed
Message
Cause
Solution
"Duplex mode is in off
position for (tray name)"
The duplex mode for the indicated You can use one-sided printing
tray is not available.
only. Press [Change] to change
the tray's settings, press [JobReset]
to reset the job, or press [Form
Feed] to force printing.
"Ethernet Board Error"
An error on the Ethernet is
detected.
Turn the printer off, and then turn it
on again. If the problem persists,
contact your sales or service
representative.
"Exceeded max. No. of
files."
While printing a Sample Print,
Locked Print, Hold Print, or Stored
Print file, the maximum file
capacity was exceeded.
Delete unneeded files stored in
the printer.
"Exceeded max. No. of
pages."
While printing a Sample Print,
Locked Print, Hold Print, or Stored
Print file, the maximum page
capacity was exceeded.
• Delete unneeded files stored
in the printer.
"Exceeded max. print size.
Press [FormFeed] or
[JobReset]."
The specified paper size exceeds
the maximum size supported by
this printer.
Press [Form Feed] to force printing
or [JobReset] to cancel printing.
"Exceeded max. print size.
Press [JobReset]."
The specified paper size exceeds
the maximum size supported by
this printer.
Press [JobReset] to cancel printing.
"Failed to connect to server
for Remote Diagnostics."
The printer cannot communicate
with Remote Communication
Gate.
Check the connection to the
Remote Server Gate.
"Independent-supply toner"
Independent-supply toner is set.
Use the toner recommended for
this printer.
• Reduce the number of pages
to print.
"IPv6 Address already exists The same IPv6 address is already
Link-local
used.
Address(109/209)"
Contact your network
administrator.
"IPv6 Address already exists The same IPv6 address is already
Stateless
used.
Address(109/209)"
Contact your network
administrator.
79
3. Troubleshooting
Message
Cause
Solution
"IPv6 Address already exists The same IPv6 address is already
Manual Config.
used.
Address(109/209)"
Contact your network
administrator.
"Load paper in (tray name)"
There is no paper in the specified
tray.
Load the specified paper in the
tray, press [JobReset] to reset the
job.
"No privileges to use funct."
The logged in user does not have
the privileges to register programs
or change the paper tray settings.
For details about how to set
permissions, see "Configuring
Administrator Authentication",
Security Guide.
"Par. I/F board has a
problem."
The printer's self-diagnostic test
failed due to a loopback error.
Replace the IEEE 1284 board that
caused the error.
"Printer Font Error."
There are problems with the
printer's font file.
Turn the printer off, and then turn it
on again.
If the problem persists, contact
your sales or service
representative.
80
"Problem with Hard Disk
Please call service."
The printer cannot detect the hard
disk.
Check that the hard disk installed
correctly. If the problem persists,
contact your sales or service
representative.
"Problem:Wireless card
Please call service."
The printer cannot detect a
wireless LAN interface board.
Check that the wireless LAN
interface board installed correctly.
If the problem persists, contact
your sales or service
representative.
"Replacmnt Requrd Maint.
Kit"
You need to replace the
maintenance kit.
Contact your sales or service
representative.
"Replcmnt Requrd Drum
Unit"
You need to replace the drum
unit.
Contact your sales or service
representative.
"Repl Requrd Soon Maint.
Kit"
You will need to replace the
maintenance kit soon.
Contact your sales or service
representative to obtain a new
unit.
When Messages Are Displayed
Message
Cause
Solution
"Rplcmnt Rqrd Soon:Drum
Unit"
You will need to replace the drum
unit soon.
Contact your sales or service
representative to obtain a new
unit.
"SD Card
authenticatn.failed Error
recurs, call service."
Authentication from the SD card
failed.
Turn the printer off, and then turn it
on again. If the problem persists,
contact your sales or service
representative.
"Set the Drum Unit
correctly."
The drum unit may not be installed Contact your sales or service
correctly.
representative.
"Set the Maintenance Kit
correctly."
The fusing unit may have not been
installed correctly.
Contact your sales or service
representative.
"Set the Toner Cartridge
correctly."
The print cartridge may have not
been installed correctly.
Turn the printer off, and install the
print cartridge again.
"Standard Tray is full.
Remove the paper."
The standard tray is full.
Remove the paper.
"Supply order has failed."
The automatic supply order failed. The message indicates the printer
tried to order the supplies.
"This NetBIOS name is
already in use.(108/208)"
The NetBIOS name specified for
the printer is already used by
another device on the network.
Contact your network
administrator.
"The same IPv4 Address
already exists.(102/202)"
The IPv4 address specified for the
printer is already used by another
device on the network.
Contact your network
administrator.
"The selected job has
already been printed or
deleted."
This message might appear if you
print or delete a job from Web
Image Monitor.
Press Exit on the message screen.
"USB has a problem. Please
call service."
The printer has detected a USB
board failure.
Turn the printer off, and then turn it
on again. If the problem persists,
contact your sales or service
representative.
"Values set for IPv6/
Gateway addresses are
invalid.(110/210)"
The IPv6 address or gateway
address is invalid.
Check the network settings.
81
3. Troubleshooting
Message
Cause
Solution
"Waste Toner almost full"
The waste toner bottle must be
replaced when the waste toner is
full.
Prepare a new waste toner bottle.
"Waste Toner full"
The waste toner is full.
Replace the waste toner bottle.
For details, see page 37
"Replacing the Waste Toner
Bottle".
"WPA Auth. incomplete.
(211)"
WPA authentication could not be
completed.
Contact your network
administrator.
Alert Messages (Printed on Error Logs and Reports)
This section describes likely causes of and possible solutions for the error messages that are printed on
the error logs or reports.
Message
82
Cause
Solution
"84: Error"
There is no work area available
for image processing.
Select [Font Priority] for
[Memory Usage] in [System].
Decrease the number of files
sent to the printer.
"85: Error"
The specified graphics library is
unavailable.
Check that the data is valid.
"86: Error"
Parameters of the control code
are invalid.
Check the print settings.
"91: Error"
Printing was canceled by the
auto job cancel function due to
a command error.
Check that the data is valid.
"92: Error"
Printing was canceled because
the [Job Reset] key or the
[Suspend/Resume] key was
pressed on the printer's control
panel.
Perform the print operation
again as necessary.
When Messages Are Displayed
Message
Cause
Solution
"Address book is in use."
The printer currently cannot
perform authentication because
the Address Book is being used
by another function.
Wait a while, and then retry the
operation.
"Auto-user prog. failed."
Automatic registration of
information for LDAP
Authentication or Windows
Authentication failed because
the Address Book is full.
For details about the automatic
registration of user information,
see "Auto Registration to the
Address Book", Security Guide.
"Cannot print."
You have no privileges to print
the PDF file you want to print.
Contact the owner of the
document.
"Classification Code Error"
The classification code is not
specified with the printer driver.
Select [Optional] for the
classification code. For details
about how to specify
classification code settings, see
"Registering Classification
Codes", Operating Instructions.
"Collate cancelled."
Collate was canceled.
Turn the printer off, and then
turn it on again. If the message
appears again, contact your
service representative.
"Collate: Page max."
The amount of free memory is
insufficient to perform collating.
Reduce the number of pages to
be printed.
"Command Error."
An RPCS command error
occurred.
Check that the communication
between a device and the
printer is working correctly.
"Compressed Data Error"
The printer detected corrupt
compressed data.
Check that the program you
used to compress the data is
functioning correctly.
"Duplex cancelled."
Duplex printing was canceled.
Change the setting for "Duplex
Tray" in [Paper Input] to enable
duplex printing for the paper
tray.
"Error occured. Prntd/Cncld."
An error occurred during
printing, but it was ignored.
Check the print settings.
83
3. Troubleshooting
Message
Cause
Solution
"Excd Prt Vol Use max count."
Printing was canceled because
the print maximum number was
reached.
Contact your user administrator.
"Excd Prt Vol Use max count."
Maximum number of user codes Delete unnecessary user codes.
that can be registered has been
reached.
"File System Error."
PDF direct printing could not be
performed because the file
system could not be obtained.
Turn the printer off, and then
turn it on again. If the message
appears again, contact your
service representative.
"File System Full."
The PDF file cannot be printed
because the capacity of the file
system is full.
Delete all unnecessary files from
the hard disk, or decrease the
file size sent to the printer.
"Function use denied."
The print job was cancelled
Enter the user name or user
because of one of the following: code with privileges to print, or
enter the correct password for
• The user does not have
the user name.
privileges to print.
• No privileges to print are
assigned to the entered
user name or user code, or
a wrong password was
specified for the user
name.
"HDD is full."
"HDD not installed."
84
The hard disk became full while
printing a Sample Print, Locked
Print, Hold Print, or Stored Print
file. Delete unnecessary files
stored in the printer.
Reduce the data size of the
Sample Print, Locked Print, Hold
Print, or Stored Print file.
The printer received a stored
job file but no hard disk is
installed.
Contact your sales or service
representative.
When printing with the
PostScript 3 printer driver, the
hard disk capacity for fonts and
forms has been exceeded.
Delete unnecessary forms or
fonts registered to the printer.
When Messages Are Displayed
Message
"I/O buffer overflow."
Cause
An input buffer overflow
occurred.
Solution
• Select [Font Priority] for
[Memory Usage] in
[System].
• In [I/O Buffer] under the
[Host Interface] menu, set
the maximum buffer size to
a larger value.
• Reduce the number of files
being sent to the printer.
"Insufficient Memory."
A memory allocation error
occurred.
PCL 6
Select a lower resolution
on the printer driver. For
details about how to
change the resolution
setting, see the printer
driver Help. On the printer
driver's [Detailed Settings]
tab, click [Print Quality] in
"Menu:", and then select
[Raster] in the "Vector/
Raster:" list. In some cases,
it will take a long time to
complete a print job.
PCL 5e, PostScript 3
Select a lower resolution
on the printer driver. For
details about how to
change the resolution
setting, see the printer
driver Help.
"No response from server."
A timeout occurred while the
printer was connecting to the
server for LDAP Authentication
or Windows Authentication.
Check the status of the server.
"Paper Size Error"
Printing was canceled because
the specified paper size cannot
be fed from the tray.
Check the available paper size.
85
3. Troubleshooting
Message
86
Cause
Solution
"Paper Type Error"
The printer does not recognize
the paper type specified using
the printer driver.
Check that the printer is
connected to the network
correctly and bidirectional
communication is enabled. If the
problem persists, check the user
paper type settings of the
printer.
"Password mismatch."
A wrong password was entered
when an encrypted PDF file was
printed.
Check the password.
"PDF File Error."
A syntax error, etc., occurred.
Check that the PDF file is valid.
"Print overrun."
Printing images was aborted.
Select a lower resolution on the
printer driver. For details about
how to change the resolution
setting, see the printer driver
Help.
"Receiving data failed."
Data reception was aborted.
Resend the data.
"Sending data failed."
The printer received a command Check that the computer is
to stop a transmission from the
working correctly.
printer driver.
"User auth. already exists."
The same account name is
already used in the newly
selected domain or server in an
environment using LDAP
Authentication or Integration
Server Authentication.
Contact your user administrator.
When You Cannot Print
When You Cannot Print
Problem
Cause
Solution
Printing does not start.
The power is off.
For details about how to turn on
the main power switch, see
page 28 "Turning On/Off the
Power".
Printing does not start.
The cause is displayed on the
screen of the control panel.
Check the error message or
warning status on the display
panel, and then take the
required action. For details
about solutions, see page 76
"When Messages Are
Displayed".
Printing does not start.
The interface cable is not
connected correctly.
For details about how to
connect interface cables
correctly, see "Connecting the
Printer", Operating Instructions.
Printing does not start.
The correct interface cable is
not being used.
The type of interface cable to
use depends on the computer.
Be sure to use the correct one. If
the cable is damaged or worn,
replace it. For details about
interface cable, see
"Connecting the Printer",
Operating Instructions.
Printing does not start.
The interface cable was
connected after the printer was
switched on.
Connect the interface cable
before turning on the main
power switch.
87
3. Troubleshooting
Problem
Printing does not start.
Cause
Solution
If the printer is using wireless
LAN, failure to print might result
from a weak wireless signal.
Check the radio signal status of
the wireless LAN in [System
Settings]. If the signal quality is
not satisfactory, move the
printer to a location where
radio waves can pass or
remove objects that might cause
interference.
You can check the signal status
only when wireless LAN is used
in infrastructure mode. For
details about the radio signal
status of the wireless LAN, see
"Host Interface", Operating
Instructions.
88
Printing does not start.
If the printer is using wireless
LAN, when there is a
microwave oven, mobile phone,
industrial machine, scientific
instrument, or medical
instrument which uses the same
frequency range near the
device, radio waves may be
interfering with the wireless
LAN's communication.
Turn off the microwave oven,
mobile phone, industrial
machine, scientific instrument, or
medical instrument which uses
the same frequency range and
then try printing again. If
printing is successful, move the
device to a location where it
does not interfere.
Printing does not start.
If the printer is using wireless
LAN, SSID settings may be
incorrect.
Check that the SSID is correctly
set using the printer's display
panel. For details about SSID
Setting, see "Connecting to the
Wireless LAN Interface",
Operating Instructions.
When You Cannot Print
Problem
Cause
Solution
Printing does not start.
If the printer is using wireless
LAN, the receiver's MAC
address may be preventing
communication with the access
point.
Check the access point settings
when using the infrastructure
mode. Depending on the access
point, client access may be
filtered by MAC address. Also,
check that there are no
transmission problems between
the access point and wired
clients, and between the access
point and wireless clients.
Printing does not start.
The Login User Name, Login
Password, or Driver Encryption
Key is incorrect.
Check the Login User Name,
Login Password, and Driver
Encryption Key.
Printing does not start.
Advanced encryption has been
set using the Extended Security
function.
Check the settings of the
Extended Security function. For
details about Extended Security
function settings, see
"Specifying the Extended
Security Functions", Security
Guide.
[List / Test Print] is disabled.
A mechanical error might have
occurred.
Contact your service
representative.
Printing does not start when
using the extended wireless
LAN in Ad-hoc Mode.
The correct Communication
Mode is not set.
• Turn the main power switch
off and then back on
again. For details about
how to turn on/off the
main power switch, see
page 28 "Turning On/Off
the Power".
• Change [Communication
Mode] in [System Settings]
to [802.11 Ad-hoc
Mode], and then select
[Off] for [Security
Method]. For details about
Communication Mode, see
"Host Interface",
Operating Instructions.
89
3. Troubleshooting
If printing does not start, contact your service representative.
When the Data In Indicator Does Not Light Up or Flash
When the Data In indicator does not light up or flash after a print job starts, data is not being sent to the
printer.
When the printer is connected to the computer using the interface cable
Check that the print port setting is correct. When connecting the printer to the computer using a
parallel interface, connect using LPT1 or LPT2.
1. Open the printer properties dialog box, and then click the [Ports] tab.
For details about displaying the printer properties dialog box, see "Displaying the Printer
Driver Properties with Windows", Operating Instructions.
2. In the [Print to the following port(s)] list, check that the correct port is selected.
Network connection
For details about the network connection, contact your administrator.
90
Other Printing Problems
Other Printing Problems
This section describes likely causes of and possible solutions for problems that can occur when a print
job is performed from a computer.
When You Cannot Print Properly
Problem
The printed image is smudged.
Cause
Solution
Settings for thick paper have not PCL 5e
been configured when printing
On the printer driver's
on thick paper in the bypass
[Paper] tab, select [Bypass
tray.
Tray] in the "Input Tray:"
list. Then in the "Type:" list,
select a proper paper
type.
PCL 6/PostScript 3
On the printer driver's
[Detailed Settings] tab,
click [Paper] in "Menu:",
and then select [Bypass
Tray] in the "Input Tray:"
list. Then in the "Paper
Type:" list, select a proper
paper type.
Printed images contain blots or
are patchy.
The paper is damp.
Use paper that has been stored
in the recommended
temperature and humidity
conditions. For details about the
proper way to store paper, see
page 53 "Paper Precautions".
Printed images contain blots or
are patchy.
The printer is not on a level
surface.
The printer must be placed on a
stable and level surface. Check
the printer environment and
select an appropriate location.
For details about the printer's
environment, see "Install
Location", Operating
Instructions.
91
3. Troubleshooting
Problem
Cause
Solution
Printed images contain blots or
are patchy.
The paper is creased, curled, or
has blemishes.
Smooth out the wrinkles or
replace the paper. For details
about paper, see page 53
"Paper Precautions".
The printed image is faded over
the entire page.
The paper is damp.
Use paper that has been stored
in the recommended
temperature and humidity
conditions. For details about the
proper way to store paper, see
page 53 "Paper Precautions".
The printed image is faded over
the entire page.
The paper is unsuitable. Printing
on coarse or treated paper
might result in faint print image.
Use recommended paper. For
details about recommended
paper, see page 48 "Paper
Size Specifications" and
page 51 "Paper Type
Specifications".
The printed image is faded over
the entire page.
If [On] is selected in the "Toner
Saving:" list in the printer driver
settings, the entire page will be
faded when printed.
PCL 6/PostScript 3
Images smudge when rubbed.
(Toner is not fixed.)
PCL 5e
The specified paper type and
the paper that is actually loaded
On the printer driver's
might be different. For example,
[Paper] tab, select a
thick paper might be loaded but
proper paper type in the
not specified as the paper type.
[Type:] box.
On the printer driver's
[Detailed Settings] tab,
click [Print Quality] in
"Menu:", and then select
[Off] in the "Toner Saving".
PCL 6/PostScript 3
On the printer driver's
[Detailed Settings] tab,
click [Paper] in "Menu:",
and then select a proper
paper type in the "Paper
Type:" list.
92
Other Printing Problems
Problem
Cause
Solution
The printed image is different
from the image on the
computer's display.
Printing will be performed by
the printer's graphic processing
function.
PCL 6
The image is too dark or too
light.
The paper type settings are not
configured correctly.
Check that the paper loaded on
the paper tray or bypass tray
matches the paper type set on
the display panel. For details
about paper type settings, see
page 69 "Paper Settings".
The image is too dark or too
light.
The paper is loaded reverse
side up. Printing on non-print
surfaces reduces print quality
and can damage the printer's
internal components.
Before printing on special
paper, check its surface
carefully. For details about
special paper, see page 53
"Paper Precautions".
Image is dirty.
Use of non-recommended toner
can result in a loss of print
quality and other problems.
Use genuine manufacturer
toner. Contact your service
representative.
Printed graphics do not match
graphics on the screen.
If the printer driver is configured
to use the graphics command,
the graphics command from the
printer is used to print.
If you want to print accurately,
set the printer driver to print
without using the graphics
command. For details about
settings for printer driver, see the
printer driver Help.
Print result differs from the
display.
A non-Windows operating
system is being used.
Check that the application
supports the printer driver.
On the printer driver's
[Detailed Settings] tab,
click [Print Quality] in
"Menu:", and then select
[Raster] in the "Vector/
Raster:" list.
93
3. Troubleshooting
Problem
94
Cause
Solution
Print result differs from the
display.
The printer is not selected for
printing.
Use the printer driver of the
printer and check that the printer
is the specified printer. For
details about how to open the
printer driver settings screen,
see "Displaying the Printing
Preferences dialog box from the
[Start] menu", Operating
Instructions.
Print result differs from the
display.
Data transmission failed or was
canceled during printing.
Check whether there is failed or
canceled data remaining. For
details about how to identify the
cause of the error, see
"Checking Error Logs",
Operating Instructions.
Characters differ from the
display.
The loaded paper is unsuitable.
Printing on recommended paper
produces better resolution. For
details about recommended
paper, see page 48 "Paper
Size Specifications" and
page 51 "Paper Type
Specifications".
Image position differs from the
display.
The page layout settings are not
configured correctly.
Check the page layout settings
configured using the
application. For details about
page layout settings, see the
application's Help.
Other Printing Problems
Problem
Image position differs from the
display.
Cause
The page layout settings are not
configured correctly.
Solution
PCL 5e
On the printer driver's
[Paper] tab, select [Print
On] box, and then select
the desired size.
PCL 6 / PostScript 3
On the printer driver's
[Detailed Settings] tab,
click [Basic] in "Menu:",
and then select the desired
size in the "Print On:" list.
Lines of garbled or unwanted
alphanumeric characters
appear.
An incorrect printer language
might have been selected.
Select the correct printer driver,
and then print the file again.
Images are cut off, or excess is
printed.
You may be using paper smaller Use the same size paper as that
than the size selected in the
selected in the application. If
application.
you cannot load paper of the
correct size, use the reduction
function to reduce the image,
and then print. For details about
the reduction function, see the
printer driver Help.
Photo images are grainy.
Some applications print at a
lower resolution.
Use the application's or printer
driver's settings to specify a
higher resolution. For details
about printer driver's settings,
see the printer driver Help.
A solid line is printed as a
dashed line or appears blurred.
Dither patterns do not match.
PostScript 3
Change the dithering
settings on the printer
driver. For details about
the dithering settings, see
the printer driver Help.
95
3. Troubleshooting
Problem
Fine lines are fuzzy with
inconsistent thickness or color,
or do not appear.
Cause
Super fine lines have been
specified in the application.
Solution
PostScript 3
Change the dithering
settings on the printer
driver. For details about
the dithering settings, see
the printer driver Help.
If the problem continues
after you change the
dithering settings, use the
settings of the application
in which the image was
created to change the
color and thickness of the
lines.
Images appear only partially
colored.
The paper is damp.
Use paper that has been stored
in the recommended
temperature and humidity
conditions. For details about the
proper way to store paper, see
page 53 "Paper Precautions".
When printing is performed
using the USB device server, a
print job cannot be completed
properly.
Even if the USB device server
has received the data
successfully, the printer cannot
complete the print job properly
because the timeout period set
on the printer is too short.
Specify a longer period for
[I/O Timeout] using the printer's
control panel.
The back sides of prints are
partially dirty.
The fixing ratio of toner is too
low. This problem may occur
when very dense images such
as halftone images are printed.
• Specify a paper thickness
that is greater than the one
currently set in paper type
settings. If specifying
thicker paper does not
resolve the problem,
specify a paper thickness
that is further greater than
the one currently used.
• If the problem persists,
print in Silent mode.
96
Other Printing Problems
Problem
Images smudge when rubbed.
(Toner is not fixed.)
Cause
Solution
The fixing ratio of toner is too
low. This problem may occur
when very dense images such
as halftone images are printed.
• Specify a paper thickness
that is greater than the one
currently set in paper type
settings. If specifying
thicker paper does not
resolve the problem,
specify a paper thickness
that is further greater than
the one currently used.
• If the problem persists,
print in Silent mode.
Prints are smeared with toner.
The fixing ratio of toner is too
low. This problem may occur
when very dense images such
as halftone images are printed.
• Specify a paper thickness
that is greater than the one
currently set in paper type
settings. If specifying
thicker paper does not
resolve the problem,
specify a paper thickness
that is further greater than
the one currently used.
• If the problem persists,
print in Silent mode.
Image is too light.
The drum has condensation on
it.
If this problem occurs, contact
your service representative.
Image is out of focus.
The drum has condensation on
it.
If this problem occurs, contact
your service representative.
97
3. Troubleshooting
Problem
Toner is smudged.
Cause
The toner was smudged by
moisture in the paper.
Solution
• Use paper that has been
stored where temperature
and humidity conditions
meet the limitations we
recommend. For details
about the paper storage
conditions we recommend,
see page 53 "Paper
Precautions".
• If the problem persists,
contact your service
representative.
Paper Misfeeds Occur Frequently
Problem
Paper is not fed from the
selected tray.
Cause
When you are using Windows,
printer driver settings override
those settings using the display
panel.
Solution
PCL 5e
On the printer driver's
[Paper] tab, select the
desired input tray in the
"Input Tray:" list.
PCL 6/PostScript 3
On the printer driver's
[Detailed Settings] tab,
click [Paper] in "Menu:",
and then select the desired
input tray in the "Input
Tray:" list.
Images are printed at a slant.
98
The tray's side fences might not
be locked.
Check that the side fences are
locked. For details about how to
set the side fences, see page 56
"Loading Paper into Paper
Trays" or page 60 "Loading
Paper into the Bypass Tray".
Other Printing Problems
Problem
Cause
Solution
Images are printed at a slant.
The paper is feeding in at a
slant.
Load the paper correctly. For
details about loading paper,
see page 56 "Loading Paper
into Paper Trays" or page 60
"Loading Paper into the Bypass
Tray".
Misfeeds occur frequently.
The number of sheets loaded
exceeds the capacity of the
printer.
Load paper only as high as the
upper limit markings on the side
fences of the paper tray, or the
markings on the paper guides of
the bypass tray.
Misfeeds occur frequently.
The paper tray's side fences are
set too tightly.
Push the side fences lightly, and
then reset them.
Misfeeds occur frequently.
The paper is damp.
Use paper that has been stored
in the recommended
temperature and humidity
conditions. For details about the
proper way to store paper, see
page 53 "Paper Precautions".
Misfeeds occur frequently.
The paper is too thick or too
thin.
Use recommended paper. For
details about recommended
paper, see page 48 "Paper
Size Specifications" and
page 51 "Paper Type
Specifications".
99
3. Troubleshooting
Problem
Misfeeds occur frequently.
Cause
The paper is wrinkled or has
been folded/creased.
Solution
• Use recommended paper.
For details about
recommended paper, see
page 48 "Paper Size
Specifications" and
page 51 "Paper Type
Specifications".
• Use paper that has been
stored in the recommended
temperature and humidity
conditions. For details
about the proper way to
store paper, see page 53
"Paper Precautions".
100
Misfeeds occur frequently.
Printed paper is being used.
Do not load sheets that have
already been copied or printed
by another printer.
Misfeeds occur frequently.
Sheets are sticking together.
Fan the sheets thoroughly
before loading them.
Alternatively, feed the sheets
into the printer one at a time.
Sheets are feeding in together,
resulting in jams.
Sheets are sticking together.
Fan the sheets thoroughly
before loading them.
Alternatively, feed the sheets
into the printer one at a time.
Printed paper becomes
creased.
The paper is damp.
Use paper that has been stored
in the recommended
temperature and humidity
conditions. For details about the
proper way to store paper, see
page 53 "Paper Precautions".
Printed paper becomes
creased.
The paper is too thin.
Use recommended paper. For
details about recommended
paper, see page 48 "Paper
Size Specifications" and
page 51 "Paper Type
Specifications".
Other Printing Problems
Problem
Cause
Solution
Edges of sheets are creased.
The paper is damp.
Use paper that has been stored
in the recommended
temperature and humidity
conditions. For details about the
proper way to store paper, see
page 53 "Paper Precautions".
Edges of sheets are creased.
You are using nonrecommended paper.
Use recommended paper. For
details about recommended
paper, see page 48 "Paper
Size Specifications" and
page 51 "Paper Type
Specifications".
Duplex printing is
malfunctioning.
You have selected a paper tray
that is not set for duplex print.
Change the setting to enable
duplex printing for the paper
tray.
The image on the back side of
duplex printing has mottled
blank patches or is smudged.
Missing patches and smudges
are caused by moisture leaking
from the paper.
• Do not install the printer in
areas that are susceptible
to low temperature.
• Use paper that has been
stored in the recommended
temperature and humidity
conditions. For details
about the proper way to
store paper, see page 53
"Paper Precautions".
White stripes appear on the
OHP.
Fragments of paper are stuck to
the OHP.
Use a dry cloth to wipe any
paper fragments off the back of
the OHP.
101
3. Troubleshooting
Additional Troubleshooting
Problem
Printed pages fall off of the
output tray.
Causes
Solutions
Paper may curl depending on
the paper size, type, or printing
conditions.
• Extend the extension tray
of the output tray.
• Load paper upside down
in the paper input tray.
• Remove the printed paper
one by one.
It takes a long time to complete
a print job.
Photographs and other data
intensive pages take a long time
for the printer to process, so
simply wait when printing such
data.
If the Data In indicator is
flashing, data has been
received by the printer. Wait for
a moment.
Changing the following settings
with the printer driver may help
speed up printing:
• Select [Speed] in "Print
Priority" list.
• Select a lower resolution.
For details about how to change
the settings, see the printer
driver Help.
102
Images are printed in the wrong
orientation.
The feed orientation you
selected and the feed
orientation selected in the
printer driver's option setup
might not be the same.
Set the printer's feed orientation
and the printer driver's feed
orientation accordingly. For
details about settings for printer
driver, see the printer driver
Help.
Optional components
connected to the printer are not
recognized.
Bidirectional communication is
not working.
Set up optional devices on the
properties of the printer. For
details about how to set up
optional devices, see the printer
driver Help.
Other Printing Problems
Problem
Causes
Solutions
Combined printing, booklet
printing, or Auto Reduce/
Enlarge printing does not come
out as expected.
The application or printer driver
settings are not configured
correctly.
Make sure the application's
paper size and orientation
settings match those of the
printer driver. If a different
paper size and orientation are
set, select the same size and
orientation.
Some types of data, such as
graphics data or data from
certain applications, do not
print.
The printer driver settings are
not configured correctly.
PCL 5e
On the printer driver's
[Print Quality] tab, select
[600 dpi] in the
"Resolution" area.
PCL 6
• On the printer driver's
[Detailed Settings]
tab, click [Print
Quality] in "Menu:",
and then select
[Quality] in the "Print
Priority:" list.
• On the printer driver's
[Detailed Settings]
tab, click [Print
Quality] in "Menu:",
and then select
[Raster] in the
"Vector/Raster:" list.
PostScript 3
On the printer driver's
[Detailed Settings] tab,
click [Print Quality] in
"Menu:", and then select
[Photographic] in the
"Dithering:" list.
For details about the printer
driver settings, see the printer
driver Help.
103
3. Troubleshooting
Problem
Some characters are not printed
or appear strange.
Causes
The printer driver settings are
not configured correctly.
Solutions
PCL 5e
On the printer driver's
[Print Quality] tab, select
[600 dpi] in the
"Resolution" area.
PCL 6
• On the printer driver's
[Detailed Settings]
tab, click [Print
Quality] in "Menu:",
and then select
[Quality] in the "Print
Priority:" list.
• On the printer driver's
[Detailed Settings]
tab, click [Print
Quality] in "Menu:",
and then select
[Raster] in the
"Vector/Raster:" list.
PostScript 3
On the printer driver's
[Detailed Settings] tab,
click [Print Quality] in
"Menu:", and then select
[Text] in the "Dithering:" list.
For details about the printer
driver settings, see the printer
driver Help.
104
Other Printing Problems
Problem
Print speed or application
relinquishing speed is slow.
Causes
The printer driver settings are
not configured correctly.
Solutions
PCL 6
On the printer driver's
[Detailed Settings] tab,
click [Print Quality] in
"Menu:", and then select
[Speed] in the "Print
Priority:" list.
For details about the printer
driver settings, see the printer
driver Help.
Quit any other applications.
Print ends mid-job.
An error might have occurred.
Check the printer's display
panel to see if an error has
occurred.
A print instruction was issued
from the computer, but printing
did not start.
User Authentication may have
been set.
For details about User
Authentication, see "Configuring
User Authentication", Security
Guide.
PDF files do not print out/
cannot perform PDF direct print.
PDF files are passwordprotected.
To print password-protected
PDF files, enter the password in
[PDF Menu].
PDF files do not print out/
cannot perform PDF direct print.
PDF files cannot be printed if
they are print-disabled in PDF
file security setting.
Change the PDF file security
setting.
PDF direct print produces
strange or malformed
characters.
Fonts were not embedded.
Embed fonts in the PDF file you
want to print, and then print.
"Resetting job..." appears and
printing is suspended.
Memory is insufficient.
In [System], select [Memory
Usage] to [Font Priority].
Printing did not start even
though the specified print time
has already passed.
The time set on the printer or
computer is incorrect.
Set the correct time on the
printer or computer.
Printing via wireless LAN is
slow.
The number of jobs exceeds the
capacity of the printer.
Reduce the number of jobs.
105
3. Troubleshooting
Problem
Printing via wireless LAN is
slow.
Causes
Solutions
• A communication error
might have occurred.
• Interference from other
wireless LAN devices can
reduce the communication
speed
• If the printer is using a
wireless LAN, radio waves
may be interfering with the
wireless communication.
This may occur if there is a
microwave oven, cordless
telephone, industrial
printer, scientific
instrument, or medical
instrument using the same
frequency range near the
device.
• Move the printer farther
away from the wireless
LAN device.
• If there are active wireless
LAN devices nearby, move
the printer or disable those
devices.
• Turn off other printers or
instruments that use the
same frequency range,
and then try printing again.
If printing is successful,
move the devices to a
location where they do not
interfere with the printer.
The Printed Image is Different from the Image on the Computer
Problem
Solutions
The printed image is different
from the image on the
computer's display.
When you use some functions, such as enlargement or reduction,
the layout of the image might be different from that displayed on
the computer display.
Images are cut off, or excess
pages are printed.
If you are using paper smaller than the paper size selected in the
application, use the same size paper with that selected in the
application. If you cannot load paper of the correct size, use the
reduction function to reduce the image, and then print.
For details, see the printer driver's Help.
As a result of printing using PDF
Direct Printing, characters are
missing or misshapen.
106
Before printing, embed the font in the PDF file to be printed.
Other Printing Problems
Problem
Solutions
The paper size appears on the
control panel and printing is not
performed with PDF Direct Print.
When PDF Direct Print is used, printout requires paper set within the
PDF file. When a message indicating a paper size appears, either
place the indicated size in the paper tray or perform Form Feed.
Also, if [Sub Paper Size] in the [System] menu is set to [Auto],
printing is performed assuming Letter size and A4 size to be the
same size. For example, when a PDF file set to A4 size paper is
printed using PDF Direct Print and Letter size paper is loaded in the
paper tray, or vice versa, the file will be printed out.
The printer takes a long time to
start printing.
The printer accesses the USB interface when it receives a print job
from the USB device server's network. In this case, it takes longer
than usual to start a print job received from the printer's network.
If it takes too long to start printing, specify a shorter period for [I/O
Timeout] using the printer's control panel.
When Printer Is Not Functioning Properly
Problem
Paper is not fed from the
selected tray.
Solutions
When you are using a Windows operating system, the printer
driver settings override those set using the control panel. Set the
input tray you want using the printer driver.
For details, see the printer driver's Help.
Prints do not stack properly.
• Paper is damp. Use paper that has been stored properly. See
page 53 "Paper Precautions".
• If printed sheets come out curled, use the standard tray
extension. See page 9 "Guide to Components".
It takes too long to turn on the
printer.
If the printer is turned off while accessing the hard disk (for
example: during file deletion), the printer will require more time to
power-up the next time it is turned on. To avoid this time delay, do
not turn the printer off while it is in operation.
107
3. Troubleshooting
Problem
It takes too long to resume
printing.
Solutions
• The data is so large or complex that it takes time to process it.
If Data In indicator is flashing, the data is being processed.
Wait until it resumes.
• The printer was in the Energy Saver mode or the Sleep mode.
To recover from these modes, the printer must warm up, and
this takes time until printing starts. For details, see page 29
"Saving Energy".
It takes too long to complete the
print job.
• Photographs and other data-intensive pages take a long time
for the printer to process, so wait when printing such data.
Changing the settings with printer driver may help to speed up
printing. For details, see the printer driver's Help.
• The data is so large or complex that it takes time for the
printer to process it. If Data In indicator is flashing, the data is
being processed. Wait until it resumes.
Attached options are not
detected in the printer
properties.
The computer and printer are not in bidirectional communication.
You must configure attached options in the printer properties. For
details, see the printer driver's Help.
When printing combined prints
or bound prints.
Check that the paper size and direction set in the printer driver are
the same as those set in the application.
If the settings are not the same, change the settings of the printer
driver.
An empty tray is selected by
Auto Tray Select, and the
document is not printed due to
out of paper error.
108
If a paper tray is opened and closed while the printer is in Energy
Saver mode, the printer will initialize the tray upon recovery, but
the tray will not be selectable by Auto Tray Select.
To print from a paper tray that you opened and closed while the
printer was in Energy Saver mode, you must manually specify the
tray as the source paper tray before printing. When the printer
recovers from Energy Saver mode and completes initialization, it
will then print the document from the tray you have specified.
Removing Jammed Paper
Removing Jammed Paper
An error message appears if a paper misfeed occurs. The error message indicates where the misfeed
occurs.
Check the location and remove the paper.
• Some of this machine's internal components get very hot. For this reason, take care when
removing misfed paper. Not doing so could result in burns.
• When removing jammed paper, make sure not to trap or injure your fingers.
• To prevent misfeeds, do not leave any torn scraps of paper inside the printer.
• Contact your service representative if misfeeds occur frequently.
• If the error message remains displayed even after you remove misfed paper, open and close the
front cover.
109
3. Troubleshooting
Paper Misfeed Message (A1) (A2) (B) (C) (Z)
Pull out the paper tray
until it stops.
Use both hands to
slowly open the front
cover and the top
cover.
Pull out the jammed
paper carefully.
Pull out the jammed
paper carefully.
Hold the clip on the
print cartridge to lift it.
Pull out the jammed
paper carefully.
Pull out the print
cartridge.
Squeeze the clip on
the print cartridge, and
then insert it into the
printer until it stops.
DPL054
110
Removing Jammed Paper
Open the rear cover.
Pull the tray carefully
until it stops, lift the
front side of the tray,
and then pull it out of
the printer.
Lower the "C" lever and
pull out the jammed
paper carefully.
Lower the "Z" lever
and pull out the
jammed paper
carefully.
Lift the "Z" lever.
DPL055
• When closing the front cover, push the upper side of the cover firmly. After closing the cover, check
that the paper jam is cleared.
• If paper misfeed message (B) appears, carefully remove jammed paper from behind the
registration roller.
DPL050
• If a paper misfeed occurs, remove paper left in the machine or caught among parts of the machine.
111
3. Troubleshooting
Paper Misfeed Message (Y1), (Y2), (Y3), or (Y4)
The following messages are displayed according to the tray where the paper is jammed:
• " (Y1)": Tray 2
• " (Y2)": Tray 3
• " (Y3)": Tray 4
• " (Y4)": Tray 5
The procedure for removing jammed paper is the same for all trays. In the following procedure, a paper
jam that occurs in Tray 2 (with the (Y1) message displayed) is explained as an example.
1. Pull out the paper tray until it stops.
DPL047
2. Pull out the jammed paper carefully.
DPL048
112
Removing Jammed Paper
3. Hold the tray with both hands, slide it along the rails of the paper feed unit, and then
push it straight in.
DPL049
113
3. Troubleshooting
Trademarks
Adobe, Acrobat, PostScript, and PostScript 3 are either registered trademarks or trademarks of Adobe
Systems Incorporated in the United States and/or other countries.
Bonjour, Macintosh, Mac OS, OS X, and Safari are trademarks of Apple Inc., registered in the United
States and other countries.
Citrix, Citrix Presentation Server and Citrix XenApp are either registered trademarks or trademarks of
Citrix Systems, Inc.
Firefox® is a registered trademark of the Mozilla Foundation.
IPS is a trademark or registered trademark of Zoran Corporation and/or its subsidiaries in the United
States or other countries.
Java is a registered trademark of Oracle and/or its affiliates.
JAWS® is a registered trademark of Freedom Scientific, Inc., St. Petersburg, Florida and/or other
countries.
Microsoft, Windows, Windows Server, Windows Vista, and Internet Explorer are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Monotype is a registered trademark of Monotype Imaging Inc.
OpenLDAP is a registered trademark of the OpenLDAP Foundation.
PCL® is a registered trademark of Hewlett-Packard Company.
The SD and SD logo are trademarks of SD-3C, LLC.
UNIX is a registered trademark of the Open Group.
UPnP is a trademark of the UPnP Implementers Corporation.
The proper name of Internet Explorer 6 is Microsoft® Internet Explorer® 6.
The proper name of Internet Explorer 8 is Windows® Internet Explorer® 8.
The proper names of the Windows operating systems are as follows:
• The product names of Windows Vista are as follows:
Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Business
Microsoft® Windows Vista® Home Premium
Microsoft® Windows Vista® Home Basic
Microsoft® Windows Vista® Enterprise
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
114
Trademarks
Microsoft® Windows® 7 Enterprise
• The product names of Windows 8 are as follows:
Microsoft® Windows® 8
Microsoft® Windows® 8 Pro
Microsoft® Windows® 8 Enterprise
• The product names of Windows 8.1 are as follows:
Microsoft® Windows® 8.1
Microsoft® Windows® 8.1 Pro
Microsoft® Windows® 8.1 Enterprise
• The product names of Windows 10 are as follows:
Microsoft® Windows® 10 Home Premium
Microsoft® Windows® 10 Pro
Microsoft® Windows® 10 Enterprise
Microsoft® Windows® 10 Education
• The product names of Windows Server 2003 are as follows:
Microsoft® Windows Server® 2003 Standard Edition
Microsoft® Windows Server® 2003 Enterprise Edition
• The product names of Windows Server 2003 R2 are as follows:
Microsoft® Windows Server® 2003 R2 Standard Edition
Microsoft® Windows Server® 2003 R2 Enterprise Edition
• The product names of Windows Server 2008 are as follows:
Microsoft® Windows Server® 2008 Standard
Microsoft® Windows Server® 2008 Enterprise
• The product names of Windows Server 2008 R2 are as follows:
Microsoft® Windows Server® 2008 R2 Standard
Microsoft® Windows Server® 2008 R2 Enterprise
• The product names of Windows Server 2012 are as follows:
Microsoft® Windows Server® 2012 Foundation
Microsoft® Windows Server® 2012 Essentials
Microsoft® Windows Server® 2012 Standard
• The product names of Windows Server 2012 R2 are as follows:
Microsoft® Windows Server® 2012 R2 Foundation
Microsoft® Windows Server® 2012 R2 Essentials
115
3. Troubleshooting
Microsoft® Windows Server® 2012 R2 Standard
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
Microsoft product screen shots reprinted with permission from Microsoft Corporation.
116
INDEX
C
S
Cannot print........................................................... 87
Configuring printer settings................................... 41
Control panel......................................................... 13
Control panel screen............................................. 15
Symbols.................................................................... 5
T
E
U
Exterior............................................................... 9, 10
USB......................................................................... 75
G
W
Guide to components.............................................. 9
Web Image Monitor............................................. 42
Trademarks.......................................................... 114
I
Indicator................................................................. 74
Installing options.................................................... 16
Interior.................................................................... 11
Internal options...................................................... 12
L
Letterhead.............................................................. 62
Loading envelopes................................................ 64
Loading paper.................................................56, 60
M
Manuals................................................................... 3
Messages............................................................... 76
O
Options..................................................................... 7
Other printing problems........................................ 91
P
Panel tone beeps................................................... 73
Paper loading procedure..................................... 47
Paper precautions................................................. 53
Paper settings......................................................... 69
Paper size...............................................................48
Paper type.............................................................. 51
Power..................................................................... 28
R
Region.......................................................................6
Removing jammed paper................................... 109
Replacing consumables........................................ 32
Replenishing consumables....................................32
117
MEMO
118
MEMO
119
MEMO
120
EN GB
EN US
EN AU
M282-7922A
© 2016, 2017
EN GB
EN US
EN AU
M282-7922A
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement