BenQ RM8601K DISPLAY User Manual

BenQ RM8601K DISPLAY User Manual
DMS Local
For Display Management
User Manual
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or
implied, with respect to the contents of this document. BenQ Corporation reserves the
right to revise this publication and to make changes from time to time in the contents
thereof without obligation to notify any person of such revision or changes.
Copyright
Copyright 2019 BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into
any language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission
of BenQ Corporation.
1.0.0WW
Table of Contents
Table of Contents
Introduction .................................................................. 5
System requirements .............................................................................. 5
Initial Setup ................................................................... 6
Connecting the display(s) and computer to a network .................. 6
Installing DMS Local ................................................................................ 6
Using DMS Local .......................................................... 7
Launching DMS Local for the First Time............................................ 7
Closing DMS Local................................................................................... 9
The DMS Local Main Page ...................................................................10
Adding Displays to DMS Local............................................................11
Managing Your Displays........................................................................14
Creating Groups ...............................................................................15
Renaming a Display ..........................................................................16
Deleting a Display.............................................................................16
Device Tree Icons ..................................................................................17
Status Icons ........................................................................................17
Monitoring Your Displays.....................................................................18
The Device Panel..............................................................................18
The Information Tab........................................................................20
Controlling Your Displays ....................................................................22
The Control Tab (Single BenQ Display) .....................................23
The Control Tab (Multiple Displays) ...........................................24
Quick Settings ...................................................................................25
Direct Command Controls............................................................26
Scheduling a Task for Your Displays...................................................29
Editing a Scheduled Task.................................................................30
Setting a Login Password for DMS Local..........................................31
Other Functions .....................................................................................32
Export Display Listings ....................................................................32
Backup Display Listings ...................................................................32
About DMS Local ....................................................... 33
3
4
Table of Contents
Troubleshooting .......................................................... 34
Appendix: About DMS Cloud.................................... 35
7/15/19
Introduction
5
Introduction
DMS Local is a software tool for computers that enables remote and centralized
management of multiple displays by IT administrators/technicians via a local network.
DMS Local’s management capabilities include the ability to remotely monitor, control,
and configure displays individually or as groups.
DMS Local is designed for use in settings where multiple displays are spread out across
various spaces and for convenience sake require a central portal to manage and monitor
each display remotely, for example a multi-floored office building or a school with
multiple classrooms.
System requirements
To install and run DMS Local, a computer must meet the following minimum hardware
and software requirements.
CPU
Free memory
Hard disk space
Connectivity
Display
Resolution
Intel i7 2.6GHz
8 GB
2GB
• Wi-Fi capability
• RJ-45 Ethernet port
1054x640 or higher
It is suggested that the resolution for your computer’s is set to 1054x640
or higher with a standard size/ratio to ensure the best visualization of the
DMS Local interface.
Operating
system
Other
• Windows 7 (32/64-bit)
• Windows 10
For certain functions within DMS Local the following
requirements may need to be met:
• Internet access
• A Gmail, Yahoo Mail, or Outlook Mail Service account
Mail accounts must be configured to allow less secure sign-ins for full
functionality in DMS Local. For Gmail accounts you can configure this
setting in the Google Account > Apps with account access > Allow
less secure apps menu. For other mail services this setting should be
located in the security settings menu for the service.
For a display to support management via DMS Local the display must feature the
following items:
• An RJ-45 Ethernet port with LAN control functionality
6
Initial Setup
Initial Setup
Before you can properly use DMS Local to manage your display(s) the following setup
procedures must be completed:
• Connect the displays and computer to the same network
• Install DMS Local on your computer
• Configure display settings
Connecting the display(s) and computer to a
network
To connect the displays and computer to the same network, follow the steps below:
1. Connect the displays to an Ethernet LAN or WAN network via a hub, switch or
router using RJ-45 cables.
2. Connect the computer to the same network using either an RJ-45 cable or via a
wireless connection.
Wi-Fi
Connection
Hub, switch
or router
Computer
RJ-45 cables
• For details on the location of ports and connectors, please refer to the documentations for
the computer and displays.
• It is suggested that you connect your computer to the network using a RJ-45 cable to ensure
a stable connection.
Installing DMS Local
To install DMS Local on your computer, first ensure that the computer meets the
minimum system requirements described on System requirements, then follow the steps
below:
To avoid improper functioning for DMS Local, it is suggested that only one computer in the
shared network install and run DMS Local. Multiple computers simultaneously running DMS
Local will prevent DMS Local from functioning properly.
1. Download the DMS Local software from the following URL:
https://business-display.benq.com/en/findproduct/ifp/software/device-managementsolution/download.html or https://business-display.benq.com/en/findproduct/signage/
software/device-management-solution/download.html.
2. Launch the installation file and follow the on-screen instructions to complete the
installation.
Using DMS Local
7
Using DMS Local
Launching DMS Local for the First Time
Once you have completed the steps described in Initial Setup, you can launch DMS Local
in one of the following ways:
• Click the Windows Start button and then select Programs > DMSLocal >
DMSLocal.
• Double-click the DMSLocal icon on the Windows desktop.
After launching DMS Local for the first time you will be prompted to enter an activation
code before you can begin using the software. To obtain the activation code follow the
steps below:
Before you can begin to activate DMS Local, you must first connect your computer to the
Internet.
1. Apply for a license using one of the following methods:
- Click the Apply activation code link at the bottom of the Activate BenQ DMS
Local prompt. Your computer will open the Get the license here webpage that
will allow you to apply for a license and obtain the activation code.
- Open the BenQ Display Solutions website (https://business-display.benq.com/en/
index.html), click the Find Product > Software link at the top of the page, then
click the DOWNLOAD link in the Device Management Solution box, and
then click the GET LICENSE KEY link in the DMSLocal box.
2. In the Get the license here webpage enter the following information in their
respective fields and then click Send.
a. Serial Number - Enter the 13-character serial number located on the chassis of
the display you want to control using DMS Local.
b. e-Mail - Enter your company or organization’s e-mail address where you want
the registration code to be sent.
c. Industrial Classification - Select the industry for your company/organization.
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Using DMS Local
d. Company Name - Enter your company or organization’s name.
e. Verification Code - Enter the 4-digit code shown in the window colored box.
a.
c.
b.
d.
e.
3. When all the required information for the Get the license here webpage is
entered and submitted, a verification e-mail will be sent to the e-mail address
entered in the e-Mail field. Open your e-mail inbox and click the Confirm link in
the verification e-mail to verify your e-mail address.
• If the serial number entered in the Get the license here page has been previously used to
obtain an activation code via an e-mail address different from the one entered, a prompt will
appear notifying you of this. You can then choose to change the e-mail address for the
specified serial number and re-obtain the activation code using the new e-mail address.
• If you have previously verified the e-mail address entered in the Get the license here page,
the activation code will be directly sent to the e-mail address.
• If you have not received a verification e-mail shortly after submitting the information in the
Get the license here page click the Resend me a verification email again button in
the license application submission page.
Using DMS Local
9
4. Once your e-mail address has been verified, the activation code will be sent to your
e-mail address listed in the Key field.
5. Return to the Activate BenQ DMS Local window and enter the activation code
shown in the Key field, and then click the Activate button.
Once you have activated DMS Local and begin using DMS Local for the first time, it is
suggested that you update DMS Local’s database of displays to ensure that DMS Local
features the most up-to-date information available on BenQ’s cloud service site. For
more information on updating DMS Local’s database of displays refer to the instructions
on page 11.
Closing DMS Local
When you are finished using DMS Local, closing the program window alone does not
properly close DMS Local, you must fully exit the program to ensure that DMS Local is
properly closed. To exit DMS Local follow the instructions below:
1. Click
in the Windows system tray.
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Using DMS Local
2. Right-click the DMS Local icon
and select Exit.
The DMS Local Main Page
The main page for DMS Local will be shown. The following items are featured on the
DMS Local main page.
3 4 5 6
1
2
7
No.
Item
Description
Shows all the displays and display groups managed by DMS Local
in a tree-view structure.
1
Device Tree
See Adding Displays to DMS Local for more information on the
adding displays to the device tree.
See Device Tree Icons for more information on the status icons
shown in the device tree.
2
Device Panel
Shows status information for the display(s) or display groups
selected in the device tree.
See The Device Panel for more information on the various
fields featured in the device panel.
Using DMS Local
No.
Item
11
Description
Click to refresh the status of the displays shown on the main
page.
3
4
Refresh
Add
DMS Local will automatically refresh the display status after a given
interval of time. The refresh button is to allow users to get the most
up-to-date information at any given time.
Click to search for and add displays to the DMS Local
management system, or to create groups for better
organization in the device tree.
See Adding Displays to DMS Local for more information on
adding displays and display groups.
5
Settings
Click to access various system management functions for
administrators, such as error reports, e-mail alerts, database
backups, and more.
See Other Functions for more information on the system
management functions available for the Settings button.
Click to setup a login password for DMS Local.
6
User
See Setting a Login Password for DMS Local for more
information on setting up a login password.
Provides various tools that allow you to further manage/
monitor displays and display groups, including the information
tab ( ), control tab ( ), and the schedule tab ( ).
7
Action Panel
See The Information Tab, Controlling Your Displays, or
Scheduling a Task for Your Displays for more information on
each tab in the Action Panel.
The action panel only appears when a display or display group is
selected in the device panel. The information tab only appears when a
single display is selected in the device panel.
Adding Displays to DMS Local
In order to manage a display via the DMS Local software the display must first be added
into the DMS Local device tree.
Before adding any displays, it is suggested that you first update DMS Local’s database of
displays to ensure that DMS Local features the most up-to-date information regarding
newly added displays, including their product names and available configurations. To
update DMS Local’s display database, follow the steps below:
1. Ensure that the computer running DMS Local is connected to the Internet.
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Using DMS Local
2. Click the Settings button
(JSON).
and then select Update device definitions
3. Once the prompt notifying you that the device definitions have been updated
appears, restart DMS Local and begin adding displays.
To add display(s) to DMS Local follow the steps below:
Before following the steps below, ensure that your computer and displays are connected to the
same network, as described in Connecting the display(s) and computer to a network.
1. Click the add button (
) and then select Add new device.
2. In Add new device pop-up window choose one of the following options:
- In the Network Interface field select the interface your computer is using to
connect to the network, and then click Scan.
The network interface can be either your computer’s network card (for wired connections) or
its wireless card (for wireless connections).
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13
- Check the Search specific IP range box, enter the IP range set for the displays in
the network by the IT administrator, and then click Scan.
To obtain the IP range for the displays on your network, consult your IT administrator.
3. After DMS Local is finished scanning, a list of displays that are connected to your
network will appear. In the displays list you can choose from the following options:
c
d
b
a
a. Check the box next to the display(s) you want to add or check the select all box to
select all the displays on the list.
b. Enter a name for the display in the Name field. If you do not enter a name in the
field the default name for the display (the IP address for the display followed by
the display’s model name) will be used.
c. Enter a description for the display in the Description field to provide more
detailed information about the display to be viewed in the Information Tab.
d. Click the numbered button in the Identify field to help you identify which display
corresponds to the display name shown. Once you click the numbered button,
the corresponding display will flash a screen to help you identify the respective
display.
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Using DMS Local
4. Once you have finished with the options described above, click Add to add the
selected displays.
Managing Your Displays
Once you have added the display(s) into the DMS Local system, the displays will appear in
the device tree on the main page. Initially all newly added display will be listed in the
Uncategorized group of displays.
To help you better organize and identify your displays DMS Local features the following
options:
• Create Display Groups
• Rename Displays
• Delete Displays
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15
Creating Groups
In instances where DMS Local is used to manage a large number of displays spread out
over various spaces, organizing displays into groups may be useful to manage your
displays. To create a display group follow the steps below:
1. Select the All category in the device tree, then click the add button (
Add new group.
) and select
• A sub-group can be created within a group by selecting the group in the device tree that you
want to create the sub-group in and then following the steps described in this section.
• A group cannot be created within the Uncategorized group in the device tree.
2. In the Add new group pop-up window enter a name for the group and then click
Add.
3. Once the new group has been created it will appear in the device tree. You can
begin adding displays to the group by selecting the respective display in the device
tree, dragging it into the group, and then confirming the addition.
A display can only be part of one group at a time.
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Using DMS Local
4. To rename a group right-click the group you want to rename and select Rename.
Renaming a Display
As described in Adding Displays to DMS Local, the Add new device menu allows you
to rename a display while adding it to DMS Local. In instances where a display is not
renamed while it is being added to DMS Local, the display will be added using its default
name (the IP address for the display followed by the display’s model number), you can
then rename a display to a more easily identifiable name in at any time by following the
steps below:
1. Right-click on the display you want to rename in the device tree, and then select
Rename.
2. In the Rename menu enter the new name and then click Rename.
Deleting a Display
To delete a display from the device tree, right-click on the display you want to delete in
the device tree, and then select Delete.
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17
Device Tree Icons
As described earlier, the device tree lists all displays managed by DMS Local in a
hierarchical, tree-view structure. The device tree also shows various icons that allow you
to quickly view the current status of all displays and whether or not there are any errors
causing the display to malfunction.
Status Icons
Icons that indicate the current status of each display appears to the left of the display’s
name in the device tree. Icons that indicate errors for a display appears to the right of the
display’s name in the device tree. The table below provides descriptions of each icon.
Icon
Status
Description
Online
The display is powered on.
Standby
The display is in standby mode.
The display is undetected by DMS Local.
Offline
This status usually indicates a problem with the display’s
connection to the network or with the network itself, in such
instances it is suggested that you check the display’s
connection.
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Using DMS Local
Monitoring Your Displays
Beyond the status icons shown in the device tree, DMS Local features the device panel to
monitor the status of your display and the information tab to view detailed information
for each display, both of which are described in the sections below.
The Device Panel
When either an individual display or a display group is selected in the device tree, the
device panel of the DMS Local main page will show in-depth status information for the
selected display or the displays in the selected group.
The table below describes the information featured in the device panel.
Item
Name
Power
Description
Name of the display.
Current power status of the display.
See Power for definitions of the various power statuses.
Group
Group that the display belongs to.
Brand
Brand of the display.
Model
Model name for display.
IP Address
IP address for the display.
Source
Current signal source for the display.
Status
Current operating status of the display.
See Status for definitions of the various statuses.
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Power
The Power column in the device panel shows the current power status of the display(s).
The following table defines the various power statuses available in the device panel.
Power Status
On
Standby
Description
The display is powered on.
The display is in standby mode.
The display is undetected by DMS Local.
N/A
This status usually indicates a problem with the display’s connection to
the network or with the network itself, in such instances it is suggested
that you check the display’s connection.
Status
The Status column in the device panel shows the current operating status of the
display(s). The following table defines the various statuses available in the device panel.
Status
Normal
N/A
Description
The display is operating normally.
• The display does not support the transmission of error messages over
the network.
• The display is in standby mode.
The display is undetected by DMS Local.
Offline
This status usually indicates a problem with the display’s connection to
the network or with the network itself, in such instances it is suggested
that you check the display’s connection.
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Using DMS Local
The Information Tab
The information tab of DMS Local shows detailed information for a display and is only
accessible when a single display is selected in the device panel and the information button
in the action panel is clicked.
The table below describes the detailed information featured in the information tab.
Item
Description
Name
Name of the display.
Description
Shows the description given to the display during the adding
procedure.
Group
Group that the display belongs to.
Type
Describes the type of device/display (e.g. monitor, IFP, Signage, etc.).
Brand
Brand of the display.
Model
Model name for display.
MAC Address MAC address for the display.
IP Address
IP address for the display.
Version
Indicates the firmware version installed on the display.
Device ID
Unique ID number for the display.
Error/
Warning
Not applicable.
Power
Input Source
Current power status of the display.
See Power for definitions of the various power statuses.
Current signal source for the display.
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Item
21
Description
Blank
Indicates whether the blank screen function for the display is on or
off.
Volume
Current volume level for the display.
Picture Mode
Current picture mode setting for the display.
Aspect Ratio
Current aspect ratio for the display
Device
Runtime
The current operating time for the display (in hours).
• The fields displayed in the information tab may vary depending on the model selected.
• If the display does not support the transmission of a certain field’s information over the
network, the field will show “N/A”.
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Using DMS Local
Controlling Your Displays
The control tab of DMS Local features a panel of functions that allows you to control an
individual display or an entire display group when they are selected in the device panel
and the control button in the action panel is clicked. The control tab also allows users to
enter and save control command codes using the BenQ protocol to create custom
controls for the display.
When DMS Local detects a problem with the display’s connection to the network all the
buttons and fields in the control tab will be greyed out.
The control tab will show different control items depending on what type of selection is
made in the device panel, the possible selections include the following:
• A single BenQ display
• Multiple displays in a display group
The sections below describe the control panel for each of the items above.
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23
The Control Tab (Single BenQ Display)
When a single BenQ display is selected in the device panel, the control tab features the
following items:
1
2
3
4
No.
Item
Description
Powers on the display, puts it in standby mode, or powers off
(shuts down) the display.
1
Power
2
Quick
Settings
To be able to power on the display via DMS Local ensure that WOL
(Wake-on-LAN) Settings is enabled on the display and that the
display is connected to the network via the LAN (RJ-45) port. Wakeon-LAN does not work over a Wi-Fi connection.
Features buttons and menus to control your display.
See Quick Settings for more information on the quick settings
controls.
Allows the display to be able to be powered on remotely from
a shutdown state via the LAN port. .
3
WOL (Wakeon-LAN)
Settings
4
Direct Control
Commands
The WOL (Wake-on-LAN) Settings function only works on
displays that are connected to the network via their LAN (RJ-45)
port. Displays that are connected to the network via a Wi-Fi
connection will not be able to use the WOL (Wake-on-LAN)
Settings function.
Send or save custom control command codes for the display
using the BenQ protocol for display control.
See Direct Command Controls for more information on the
basic controls.
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Using DMS Local
The Control Tab (Multiple Displays)
When multiple displays in a display group are selected in the device panel, the control tab
features the following items:
1
2
3
No.
Item
Description
Powers on the display or puts it in standby mode.
1
Power
To be able to power on the display via DMS Local ensure that WOL
(Wake-on-LAN) Settings is enabled on the display and that the
display is connected to the network via the LAN (RJ-45) port. Wakeon-LAN does not work over a Wi-Fi connection.
Features buttons and menus to control your display.
2
Quick
Settings
See Quick Settings for more information on the quick settings
controls.
Only functions supported by all displays in the group will be
supported in the Quick Settings section. Functions that are not
supported by all displays will show an Unsupport message.
Allows the display to be able to be powered on remotely from
a shutdown state via the LAN port.
3
WOL (Wakeon-LAN)
Settings
The WOL (Wake-on-LAN) Settings function only works on
displays that are connected to the network via their LAN (RJ-45)
port. Displays that are connected to the network via a Wi-Fi
connection will not be able to use the WOL (Wake-on-LAN)
Settings function.
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25
Quick Settings
The quick settings section of the control tab features the following buttons and menus
which help you control your display.
Button
Description
Input Source
Sets the input source for the display.
Mute
Mutes or unmutes the audio output.
Aspect Ratio* Sets the image aspect ratio for the display.
Backlight*
Sets the brightness level of the backlight for the display.
Picture Mode* Sets the picture mode for the display.
Volume*
Adjusts the audio volume.
Allows the display to be able to be powered on remotely from a
shutdown state via the LAN port. .
WOL (Wakeon-LAN)
Settings*
The WOL (Wake-on-LAN) Settings function only works on displays that
are connected to the network via their LAN (RJ-45) port. Displays that are
connected to the network via a Wi-Fi connection will not be able to use the
WOL (Wake-on-LAN) Settings function.
*Not available for multiple displays.
• The fields displayed in the quick settings section may vary depending on the model selected.
• When the display is in standby mode all fields in the quick settings section will be empty.
• When the display is powered on the fields in the quick settings section will be set to the
current configurations of the display.
• When DMS Local detects a problem with the display’s connection to the network the fields in
the quick settings section will be greyed out.
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Direct Command Controls
The direct command control section of the control tab allows you to create custom
controls for your display using direct commands, for instance you can create a command
to have your display rotate its screen clockwise 90-degrees.
• Functions available to displays that support direct command controls and their corresponding
commands vary by model, check the specifications and user manual for your display for
available functions and commands.
• Direct command controls can only be used on one display at a time.
The direct command control section is shown below:
Creating a One-Time-Only Direct Command
To create a one-time-only direct command, follow the steps below:
1. Enter the direct command code in the Direct Command Input field.
Commands must be in hexadecimal format. See for more information on creating direct
commands see Direct Command Help.
2. Click Send and wait for a confirmation that the command has been executed
successfully.
To prevent quick changes to the display’s state the Direct Command Input will be grayed out
while DMS Local is confirming whether the direct command is successful. Once the direct
command has been confirmed or the confirmation process has timed out the field will return to
its normal state.
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Saving a Custom Direct Command Button
To save a direct command as a custom button, follow the steps below:
1. Click the button you want to customize in the direct command control section.
The direct command control section for BenQ displays features 3 direct command buttons
available for customization, while the direct command control section for non-BenQ displays
features 16 direct command buttons available for customization.
2. In the Saved Func. window that appears click the options button (
Edit.
) and select
3. In the Edit Saved Function window enter a name for the button in the Name
field and the direct command code in the Command field.
Commands must be in hexadecimal format. See for more information on creating direct
commands see Direct Command Help.
4. Click Save in the Edit Saved Function, your custom direct command button will
appear in the direct command control section of the control panel, which you can
click to send the command.
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Using DMS Local
Direct Command Help
If you need help with creating direct commands in DMS Local, you can click the help
button
located in the direct command control section for guidelines on creating
direct commands.
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29
Scheduling a Task for Your Displays
The schedule tab of DMS Local allows you to create a power on/off schedule for an
individual display when it is selected in the device panel, where the display will
automatically power on or off at a given day/time.
The table below describes the items featured in the schedule tab:
Item
Description
Click to change the system date and time on the selected display.
Edit
Editing a display’s system date/time is to ensure that the desired date and time
is configured so that scheduled tasks are initiated at the right date and time.
Check the box for a scheduled task in this column to enable that task.
Enable
Scheduled tasks which have an unchecked box are disabled and will be grayed
out.
On
Shows the time at which the display will power on.
Off
Shows the time at which the display will power off.
Input Source
Shows the input source that the display will be set to when it is
powered on according to the schedule.
Frequency
Shows either the specific date or the days of the week when the
schedule is active.
Edit / Delete
Click the edit button (
button (
) to edit the scheduled task, click the delete
) to delete the scheduled task.
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Using DMS Local
Editing a Scheduled Task
The schedule tab of DMS Local is pre-configured to include multiple line items, which you
can edit to create a scheduled task. To edit an item to create a scheduled task, follow the
steps below:
1. Select the display(s) you want the scheduled task to apply to in the device panel and
then click the schedule tab.
2. Click the edit button ( ) for the item in the schedule tab you want to edit.
3. Configure the following items in the Edit on-device daily scheduling menu:
a
b
c
d
e
a. Check the box next to task you want the display to perform based on the set
schedule.
b. Set the time when you want the task to be performed.
c. Set the video input source you want the display to be set to for the scheduled
task.
d. If you want the display to perform the task on a specific date click the Custom
day field and select the date for the task to occur.
e. If you want the task to repeat on given days of the week check the box for the
corresponding day.
4. Click the Save button in the Edit on-device daily scheduling menu to finish
creating the scheduled task. By default the created task will automatically be
enabled.
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31
Setting a Login Password for DMS Local
To ensure that access to DMS Local is secure and only for designated personnel, you can
set a login password for DMS Local that needs to be entered every time DMS Local is
launched. To set a login password for DMS Local, follow the steps below:
1. Click the user button (
word.
) in the DMS Local main page and select Change pass-
2. In the Change password menu enter the password you want to set as the login
password in both the New password and Confirm password fields. If DMS Local
already features a login password enter the current password in the Current
password field.
If you want to remove the existing password, click the Remove Password button in the
Change password menu.
3. Click Save to finish setting a login password for DMS Local.
If you forget your login password for DMS Local, click the Forget password? link at the
bottom of the login window and contact your local BenQ service team to provide them with
the password retrieval code shown in the Forget password? prompt.
32
Using DMS Local
Other Functions
DMS Local also features the following functions to further help you manage your displays:
• Export display listings to the cloud
• Backup DMS Local’s display listings
Export Display Listings
To export the list of displays and groups from the DMS Local device tree to the DMS
Cloud server so that users of DMS Cloud can import the list of displays directly from the
cloud, click the settings button (
) in the DMS Local main page and select Export for
DMS Cloud (CSV).
Backup Display Listings
To backup the list of displays and groups from the DMS Local device tree and their
relevant data for data backup purposes or to transfer the list to another computer,
follow the steps below:
1. Click the settings button (
backup.
) in the DMS Local main page and select Device DB
2. Navigate to the folder you want to save the backup to in the pop-up window.
The backup file only saves the device tree and group settings for the displays, it will not save any
command controls or scheduled tasks.
To restore the backup file or load the backup file on a new computer follow the steps
below:
1. Click the settings button (
restore.
) in the DMS Local main page and select Device DB
2. Navigate the location where the backup file is located to in the pop-up window.
About DMS Local
33
About DMS Local
For more information regarding DMS Local including software version, click the settings
button (
) in the DMS Local main page and select About.
34
Troubleshooting
Troubleshooting
If you encounter problems while using the DMS Local, please refer to the following
troubleshooting tips to try to solve the problems by yourself. If the problem persists,
please contact BenQ Customer Support for help.
Problem
Solution
Check the following:
• Check the cable connection. Is the display correctly
connected to the computer?
• Is the display turned on?
• Is the display’s network setting correct?
• Ensure that WOL (Wake-on-LAN) Settings is
enabled on the display.
Cannot power on the display
•
Ensure that the display is connected to the network
via DMS Local
via the LAN (RJ-45) port. Wake-on-LAN does not
work over a Wi-Fi connection.
Cannot add a display into
• Update the database of displays (JSON) in DMS Local.
DMS Local
Cannot connect to the
display(s)
Appendix: About DMS Cloud
Appendix: About DMS Cloud
BenQ’s cloud-based device management software, DMS Cloud, is also available for
management of remote displays. For more information on DMS Cloud and its features
see the links below:
• DMS Cloud and its functions
https://youtu.be/0jyzb8yqNIk
• Adding devices using QR code
https://youtu.be/uQ_WsoJPvQc
• Adding devices using unique IDs
https://youtu.be/aHHtCbGi1Ho
35
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