Anchor Acclaim 2 Owner Manual

Anchor Acclaim 2 Owner Manual
OWNER’S MANUAL
ACCLAIM 2 | PORTABLE LECTERN
1
MESSAGE FROM ANCHOR AUDIO
Congratulations on purchasing an Anchor Audio portable sound system! You have joined the thousands of satisfied customers including the
various professional athletic teams, prestigious universities, school districts nationwide, first responders, and the branches of the U.S. Military.
From developing our products on giant sticky notes to testing them in the parking lot and driving our neighbors crazy, our hearts - and ears are 110% committed to delivering reliable battery powered portable sound systems and portable PA systems for you. But we don’t stop there.
Anchor Audio is proudly manufactured in America and has plenty more solutions for you to choose from: speaker monitors, conference systems,
assistive listening, lecterns, and intercoms. We are your best friend in portable sound and are here for you when you need us...or even when
you don’t. We’re just a phone call away. With over 40 years of experience, our Engineering and Production to Sales and Tech Support teams will
provide you with the most reliable portable audio products and customer service.
Welcome to the Anchor Audio family! Feel free to contact us at any time. We’d love to hear from you.
Alex Jacobs
President
CONTENTS
GETTING STARTED............................................................................................................................................................................. 1
BASIC SYSTEM OPERATION / BACK PANELS................................................................................................................................. 2 - 3
STORING THE ACCLAIM TABLETOP IN THE ACCLAIM BASE................................................................................................................... 3
OPERATING THE ANCHORLINK WIRELESS MICROPHONE/TRANSMITTER.......................................................................................... 4 - 5
BATTERY INFORMATION..................................................................................................................................................................... 6
TECHNICAL SPECIFICATIONS.............................................................................................................................................................. 7
TROUBLESHOOTING........................................................................................................................................................................... 7
IMPORTANT SAFETY INSTRUCTIONS.............................................................................................................................................. 8 - 9
WARRANTY..................................................................................................................................................................................... 10
RETURN AUTHORIZATION PROCEDURES............................................................................................................................................10
GETTING STARTED
Please check your new unit carefully for any damage which may have occurred during shipment. Each Anchor Audio product is carefully
inspected at the factory and packed in specially designed boxes for safe transport.
Notify the freight carrier immediately of any damage to the shipping box or product. Repack the unit in the original box and wait for inspection
by the carrier’s claim agent. Notify your Anchor Audio authorized dealer of the pending freight claim.
NOTE: All damage claims must be made with freight carrier!
RETURNING SYSTEMS FOR SERVICE OR REPAIR
For service or repair, please call us at 1-800-262-4671 x782 or visit www.anchoraudio.com/technical-support-form.html
Our Technical Support team will help to troubleshoot. If unsuccessful and under warranty, they will issue you a Return Merchandise
Authorization (RMA) number. Once you ship your product back to Anchor Audio with the RMA number clearly noted on the box, we will diagnose
your unit and repair your unit then ship it back to you. All products must be shipped prepaid. C.O.D. shipments and shipments without an RA
number will be refused and returned at your expense.
IMPORTANT: Save the shipping box & packing materials. They were specially designed to ship your unit!
1
ACCLAIM 2
BASIC SYSTEM OPERATION
1.
2.
3.
4.
5.
6.
Unfold Acclaim tabletop lectern and secure tabletop to base or place tabletop on flat surface
Set all Input Level Controls to minimum & Tone Controls to flat (the middle setting)
Plug lectern gooseneck microphone into the Lectern Mic Jack located on the tabletop
Switch Power to ON - the Power/Low Battery LED will light
Slowly increase Level Controls for active Input Jacks to desired volume
Adjust Tone Controls for desired sound quality
To pair or unpair your AnchorLink wireless microphone or belt pack, see the instructions on page 4.
TOP PANEL
LECTERN
LEVEL
CONTROL
USB PORT /
GOOSENECK MIC INPUT
WIRED
MIC
VOLUME
POWER
SWITCH
LINE IN
VOLUME
Anchorlink Dual WIRELESS MIC receivers
Depending on your purchase, your unit may include
one, two, or zero wireless mic receivers
POWER ON INDICATOR /
LOW BATTERY INDICATOR
Acclaim Top Panel Silkscreen Artwork
XLR MICROPHONE INPUT
217-0334-000 rev. B
(Reference dwg# 216-0334000 for dimension & material info)
Anchor Audio, Inc.
January 5, 2018
FRONT/SPEAKER
(LECTERN TOP)
Acclaim Top Panel Silkscreen Artwork
217-0334-000 rev. B
(Reference dwg# 216-0334000 for dimension & material info)
Anchor Audio, Inc.
January 5, 2018
ACCLAIM 2 tabletop
All Models
2
BASIC SYSTEM OPERATION (CONT’D)
BOTTOM PANEL
1/4” MIC INPUT
1/4” LINE OUTPUT
1/4” LINE INPUT
1/4” SPEAKER OUTPUT
CHARGE STATUS INDICATOR
CHARGER
ACTIVE FUEL
Acclaim GAUGE
Back Panel Silkscreen Artwork
217-0335-000 rev. A
(Reference dwg# 216-0335-000 for dimension & material info)
Anchor Audio, Inc.
September 20, 2017
ACCLAIM TABLETOP STORAGE IN ACL2-BASE
ACL2-BASE is sold separately or in a package.
3
VOLUME/POWER KNOB
PAIRING BUTTON
INDICATOR LIGHTS
PAIRING THE ANCHORLINK WIRELESS MICROPHONES
1.
2.
3.
4.
5.
Turn on Mic Receiver (Volume knob clockwise) then hold Pairing button until green light for Mic 1 flashes, release button.
Turn on Mic then press and hold Mute button until Mic red light turns off, release button.
Press and hold Mute button again until Mic green light flashes.
The Mic is paired when the green light is solid on both the Mic and Mic Receiver.
Repeat these steps for Mic 2 on the same Mic Receiver (Mic 1 will stay paired through this process). If applicable, repeat these steps
for Mic 3 and 4 on Mic Receiver 2.
NOTE: You may pair only one microphone at a time. Each Mic Receiver included supports two wireless microphones. Two Mic Receivers = Four wireless microphones supported.
You will only need to pair your microphone once.
UNPAIR WIRELESS MICROPHONES
1.
2.
3.
4.
Start with the speaker On and the Mic Receiver in the Off position (Volume knob turned counter-clockwise until “click”).
Press and hold the Pairing button on the Mic Receiver.
While holding the Pairing button, turn on the Mic Receiver (Volume knob clockwise).
Continue to hold the Pairing button. Lights will appear in the order listed below. Process takes approximately 25 seconds:
• Mic 2 – Green blinking
• No Link – Red blinking
• Pause
• Mic 1 – Green blinking
• No Link – Red
5. Once the No Link red light is solid, both Mics have been unpaired.
6. Repeat these steps for the 2nd Mic Receiver (if included).
NOTE: This process unpairs both Mics from a Mic Receiver. The Mics are not needed to unpair from the Mic Receiver.
4
ANCHORLINK: FREQUENTLY ASKED QUESTIONS
Q: What is the wireless frequency and range of the AnchorLink?
A: The AnchorLink operates on the 1.9 GHz wireless frequency range. To ensure
a clear signal with zero interference, the receiver will automatically change
frequencies to a clear channel without disruption. The AnchorLink microphones and
belt packs have a wireless range of 300’ or more in ideal conditions for the Bigfoot,
Beacon, Liberty, Go Getter, MegaVox, and Acclaim. The MiniVox/AN-Mini, AN1000X+, AN-130+, and CouncilMAN have a wireless range of 150’ line of sight.
Q: How do I connect my AnchorLink mic to my sound system?
A: To pair your AnchorLink wireless microphone or belt pack, simply turn
on your Anchor Audio sound system. Then turn on the sound system’s
microphone receiver and hold the pairing button until the green light
flashes. Next, turn on the wireless microphone (WH-LINK) or belt pack
(WB-LINK) and hold the mute button until its red light turns off. Release
the mute button then hold the mute button again until the microphone
or belt pack’s green light flashes. The microphone is paired when the
green light is solid.
Q: Do I need to pair my microphone with my Anchor system for
each use?
A: You only need to pair your mic to the receiver the first time you
receive your unit then that mic will always be paired to that unit.
Basically, all you have to do moving forward is turn on your PA system
along with the mic, and the two will automatically sync together.
Q: Can I use multiple mics?
A: In an effort to simplify our systems and meet the needs of our
customers, the new AnchorLink wireless microphone receivers can pair
up to two microphones per receiver. Every unit that includes a wireless
receiver noted by a U2 has the ability to pair up to two mics with the PA
system, and every unit that is noted by a U4 has the ability to pair up to
four mics.
Q: Can I control the volume on the AnchorLink mic and/or belt pack?
A: Yes! The new WH-LINK and WB-LINK feature both volume and mute
buttons, so you can mute and even adjust the volume of the microphone
or belt pack to fit your setting.
Q: What batteries does my microphone use? And how long does it last?
A: The WH-LINK and WB-LINK use two standard AA alkaline batteries.
The batteries last 8 – 10 hours of continuous use. We suggest keeping
some extra batteries with you for easy on-site battery replacement.
Always better to be prepared!
Q: Does my AnchorLink mic and/or belt pack have a warranty?
A: Anchor Audio guarantees its AnchorLink microphones and belt packs
for up to two years.
Q: Can I use other brand’s wireless mics with the AnchorLink?
A: In order to achieve zero interference, we designed the AnchorLink
to perform outside of other wireless microphones, so the AnchorLink
wireless platform is specifically designed to work with Anchor Audio
products only.
Q: Are the AnchorLink microphones compatible with older
Anchor Audio systems?
A: No. The new AnchorLink operates on a different wireless frequency
range than older Anchor units. If you are unsure what wireless
frequency your sound system uses, contact our Technical Support team
at 800.262.4671 ext. 782 for assistance.
5
Battery Information
ACTIVE FUEL GAUGE
Sound systems include an ACTIVE FUEL GAUGE that shows you how much battery is remaining in
your unit. The indicator provides information about the battery’s state of charge. It is in the form of a
bar graph. The more bars that show a solid color, the better the battery’s state of charge. When the
lowest light is glowing, we recommend finding an AC power outlet to charge and power your unit.
AC OPERATION & BATTERY CHARGING
Sound systems include an automatic charging system designed to properly charge and maintain the system’s built-in Lithium Ion batteries.
To charge batteries, plug the system into an AC outlet and operate as normal while built-in batteries are charging. While unit is on, the battery
fuel gauge will indicate the battery level. The BATTERY INDICATOR LED will show solid red light when charging and will show green light when
charging is complete. Charge system overnight to replenish drained batteries.
BATTERY MAINTENANCE & STORAGE
In order to ensure a long battery life, we encourage the following best practices for Lithium Ion battery maintenance and storage. Do not block
any ventilation openings. When your speaker is not in use, it should be stored in a cool dry place. Do not expose your speaker to excessive
heat, flames, or fire. Unplug the speaker during lightning storms. If storing speaker for an extended period of time, leave speaker unplugged.
BATTERY SAFETY
Refer all servicing to qualified personnel. Do not attempt to remove the rechargeable Lithium Ion battery from this product. The battery used in
this device may present a risk of fire or chemical burn if mistreated. Please recycle or dispose of your speaker and/or battery properly based
on the laws and rules of your municipality. Do not incinerate.
BATTERY WARRANTY
All Lithium-Ion batteries come with a standard four-year warranty. However, Anchor Audio provides the option to purchase an additional twoyear extended warranty within the first 30 days of purchase of your Anchor Audio sound system. With the extended battery warranty, your
battery warranty can match the six-year warranty of your Anchor Audio portable sound or PA system. With the extended battery warranty,
Anchor Audio offers the longest battery warranty on the market!
Interested in an extended battery warranty? For more information, visit anchoraudio.com/extended-battery-warranty
Waste electrical and electronic products must not be disposed of with household
waste. Please recycle where facilities exist. Check with your Local Authority or
Retailer for recycling advice.
6
TECHNICAL SPECIFICATIONS
Acclaim 2 Technical Specifications
Gooseneck Mic (LM-618) Technical Specifications
Mic Element Type
Rated Power Output 22 watts AC/DC
Polar Pattern
Max SPL @ Rated Power 113 dB @ 1 meter
Frequency Response
Frequency Response 60 Hz – 17 kHz ± 3 dB
Sensitivity
Wireless Frequency 1.9 GHz DECT
Microphone Wireless Range 300’+ line of sight
USB 5V 500mA
Charger (RC-2)
19V DC / universal input / 60 watts
(110VAC - 240 VAC, 50 - 60Hz)
500 - 18,000 Hz
-70 ± 3 dB (0 dB = 1 volt/microbar)
600 ohms ± 30% @ 1,000 Hz (Balanced)
Operating Voltage
9 to 52 Volts DC Phantom
130 dB
Signal-to-Noise Ratio
40 dB @ 1kHz
Connector
3-pin Male XLR
Warranty (Woodwork) 2 years
Windscreen
Warranty (Electronics) 6 years
Unidirectional, Cardioid
Output Impedance
Maximum SPL
Battery One 12V LFP rechargeable batteries, 7.0 AH
Electret Condenser (requires phantom power)
Dimensions (HW)
Inputs
Weight
Black Urethane Foam
25” x 0.5” (58.42 x 2.54 cm)
6.5 oz (0.18 kg)
Lectern Microphone Lo-Z, balanced phantom power, XLR
Wired Microphone Lo-Z, unbalanced, 1/4” phone
Line Input Hi-Z, unbalanced, 1/4” phone
Outputs
Line Output (post fader) Lo-Z, 1/4” phone
Speaker Out 4W, unswitched, 1/4” phone, 20W max
Dimensions
Base (HWD) 30.5” x 21.5” x 19” (77.5 x 54.6 x 48.3 cm)
Tabletop Lectern (HWD) 21.5” x 15.5” x 8.5” (54.6 x 39.4 x 21.6 cm)
Weight
Base 42.5 lbs / 19.3 Kg
Tabletop Lectern 29.5 lbs / 13.4 Kg
HAVING TROUBLE WITH YOUR SOUND SYSTEM?
HAVING TROUBLE WITH YOUR SOUND SYSTEM?
CONDITION POSSIBLE SOLUTIONS
No Sound (Power LED: OFF)
No Sound (Power LED: ON)
Wireless Mic will not Connect to System
Connected Wireless Mic but No Sound
(Solid Green LED)
• Turn POWER switch ON
• Check battery level, charge battery, or plug in AC cord
•
•
•
•
Ensure the gooseneck mic is properly inserted into the XLR input
Check your source audio and turn up volume of source audio
Make sure all cables are completely plugged in
Turn up volume control of input used
• Check battery level of microphone
• Un-pair all microphones from the system then re-pair the microphones
• Check the Mute button on the microphone or belt pack
• Raise volume on the microphone and system
• Check battery level of microphone and system
Poor Wireless Range /
Poor Wireless Audio Quality
•
•
•
•
•
Check battery level of microphone and system
Re-position system away from any possible interference sources
Raise system onto a higher level (speaker stand)
Minimize obstructions between the system and wireless microphone
If wireless range continues to be poor, call Anchor Audio Tech Support
Distorted Sound
•
•
•
•
Check battery level, charge battery, or plug in AC cord
Lower system volume
Lower source audio volume
Wireless belt pack - ensure Mic and/or Line Level setting is correct
Excessive Feedback (Squelching)
Excessive Hum or Noise
• Lower the volume on the microphone (handheld or belt pack)
• Do not stand within at least 10 feet in front of the speaker with the mic(s)
• Use shielded cables (Example: EX-50PPS)
• Use a balanced microphone
7
IMPORTANT SAFETY INSTRUCTIONS
General Warning or Caution
Inspection for Damage
The Exclamation Symbol in the figure to the left appears in Warning and
Caution tables throughout this document. This symbol designates an
area where personal injury or damage to the equipment is possible.
Anchor Audio products are carefully packaged at the factory to minimize the
possibility of damage during shipping. Inspect the box for external signs of
damage or mishandling. Inspect the contents for damage. If there is visible
damage to the instrument upon receipt, inform the shipping company and
Anchor Audio immediately.
Electric Shock
The Electrical Shock Symbol in the figure to the left appears throughout
this manual. This symbol indicates a hazard arising from dangerous
voltage. Any mishandling could result in irreparable damage to the
equipment and personal injury or death.
Protective Conductor Terminal
The Electrical Shock Symbol in the figure to the left appears throughout
this manual. This symbol indicates a hazard arising from dangerous
voltage. Any mishandling could result in irreparable damage to the
equipment and personal injury or death.
Inspection for Damage
Do not attempt to operate this equipment if there is evidence of
shipping damage or you suspect the unit is damaged. Damaged
equipment may present additional hazards to you. Contact
Anchor Audio Technical Support for advice before attempting to
plug in and operate damaged equipment.
Anchor Audio Technical Support:
800.262.4671 x782
Electrical Requirements
European Union CE Mark European Union CE Mark
The presence of the CE Mark on Anchor Audio equipment means that it
has been designed, tested, and certified as complying with all applicable
European Union (CE) regulations and recommendations.
Alternating Voltage Symbol
The alternating voltage symbol means that the unit can also be used with
AC (alternating current) that is in the form of electric power from a wall
socket.
Direct Current Symbol
Figure DC Voltage Symbol
WARNING
To avoid electric shock, connect the instrument to properly
earth-grounded, 3-prong receptacles only. Failure to
observe this precaution can result in severe injury.
Have a qualified electrician verify the wall socket that will be used is properly
polarized and properly grounded.
Warning: To reduce the risk of fire or electric shock, do not expose this
apparatus to rain or moisture, apparatus shall not be exposed to dripping or
splashing and no objects filled with liquids, such as vases or cups, shall be
placed on the apparatus.
This international symbol implies a Direct voltage or current.
Fuses
The fuse symbol in the figure to the left identifies the fuse location on the
Anchor Audio product. (Not required if not user replaceable)
On Symbol
The On Symbol in the figure to the left represents a power switch position
on the Anchor Audio product. This symbol represents a Power On condition.
O
Before attempting to power up the unit for the first time, the following
precautions must be followed:
The apparatus should be connected to a main socket outlet with a protective
earthing connection. For Nordic markings refer to copy of marking label.
The plug in the power cord is the AC mains disconnected device and must
remain readily operable.
There should be a minimum distance around the apparatus for sufficient
ventilation. The ventilation should not be impeded by covering the ventilation
openings with items, such as newspapers, table-cloths, curtains, etc.; no naked
flame sources, such as lighted candles, should be placed on the apparatus.
Equipment may be located above or below this apparatus, but some equipment
(like large amplifiers) may cause an unacceptable amount of hum or may
generate too much heat and degrade the performance of this apparatus.
Off Symbol
The Off Symbol in the figure to the left represents a power switch position
on the Anchor Audio product. This symbol represents a Power Off condition.
Waste Electrical and Electronic Equipment (WEEE)
This symbol on the product or on its packaging indicates that this product
must not be disposed of with regular waste. Instead, it is the user’s
responsibility to dispose of waste equipment according to the local laws.
The separate collection and recycling of the waste equipment at the time
of disposal will help to conserve natural resources and ensure that it is
recycled in a manner that protects human health and the environment. For
information about where the user can drop off the waste equipment for
recycling, please contact your local authority for recycling advice.
8
IMPORTANT SAFETY INSTRUCTIONS (CONT’D)
1)
Read Instructions – All the safety and operation instructions should be read before the
product is operated.
2)
Retain Instructions – The safety and operating instructions should be retained for future
reference.
3)
Heed Warnings – All warnings on the product and in the operating instructions should be
adhered to.
4)
Follow Instructions – All operating and use instructions should be followed.
5)
Cleaning – Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
Exception: A product that is meant for uninterrupted service and that for some specific
reason, such as the possibility of the loss of an authorization code for the CATV
converter, is not intended to be unplugged by the user for cleaning or any other purpose,
may exclude the reference to unplugging the product in the cleaning description
otherwise).
15) Outdoor Antenna Grounding – If an outside antenna or cable system is connected to
the product, be sure the antenna or cable system is grounded so as to provide some
protection against voltage surges and built-up static charges. Article 810 of the National
Electrical Code, ANSI/NFPA 70, provides information with regard to proper grounding of
the mast and supporting structure grounding of the lead in wire to an antenna discharge
unit, size of grounding conductors, location of antenna-discharge unit, connection of
grounding electrodes, and requirements for the grounding electrode. See Figure A.
16) Lightning – For added protection, unplug this product during a lightning storm, or when it
is left unattended and unused for long periods of time, unplug it from the wall outlet and
disconnect the antenna or cable system. This will prevent damage to the product due to
lightning and power-line surges.
17) Power Lines – An outside antenna system should not be located in the vicinity of
overhead power lines or other electric light or power circuits, or where it can fall into
such power lines or circuits. When installing an outside antenna system, extreme care
should be taken to keep from touching such power lines or circuits as contact with them
might be fatal.
6)
Attachments – Do not use attachments not recommended by the product manufacturer
as they may cause hazards.
18) Overloading – Do not overload wall outlets, extension cords, or integral convenience
receptacles as this can result in a risk of fire or electric shock.
7)
Water and Moisture – Do not use this product near water – for example, near a bath tub,
wash bowl, kitchen sink, or laundry tub; in a wet basement; or near a swimming pool;
and the like.
19) Object and Liquid Entry – Never push objects of any kind into this product through
openings as they may touch dangerous voltage points or short-out parts that could result
in a fire or electric shock. Never spill liquid of any kind on the product.
8)
Accessories – Do not place this product on an unstable cart, stand, tripod, bracket, or
table. The product may fall, causing serious injury to a child or adult and serious damage
to the product. Use only with a cart, stand, tripod, bracket, or table recommended by the
manufacturer or sold with the product. Any mounting of the product should follow the
manufacturer’s instructions and should use a mounting accessory recommended by the
manufacturer.
20) Servicing – Do not attempt to service this product yourself as opening or removing
covers may expose you to dangerous voltage, other hazards, and potentially void the
warranty. Refer all servicing to qualified service personnel.
9)
A product and cart combination should be moved with care. Quick stop, excessive force,
and uneven surfaces may cause the product and stand combination to overturn.
10) Ventilation – Slots and openings in the cabinet are provided for ventilation to ensure
reliable operation of the product and to protect it from overheating. These openings must
not be blocked or covered. The openings should never be blocked by placing the product
on a bed, sofa, rug, or other similar surface. This product should not be placed in a
build-in installation such as a bookcase or rack unless proper ventilation is provided, or
the manufacturer’s instructions have been adhered to.
11) Power Sources – This product should be operated only from the type of power source
indicated on the marking label. If you are not sure of the type of power supply to your
home, consult your product dealer or local power company. For products intended to
operate from battery power or other sources refer to the operating instructions.
12) Grounding or Polarization – This product may be equipped with a polarized alternatingcurrent line plug (a plug having one blade wider than the other). This plug will fit into
the power outlet only one way. This is a safety feature. If you are unable to insert the
plug fully into the outlet, try reversing the plug. If the plug should still fail to fit, contact
your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the
polarized plug.
13) Power-Cord Protection – Power-supply cords should be routed so that they are not likely
to be walked on or pinched by items placed upon or against them, paying particular
attention to cords at plugs, convenience receptacles, and the point where they exit from
the product.
14) Protective Attachment Plug – The product is equipped with an attachment plug having
overload protection. This is a safety feature. If replacement of the plug is required, be
sure the service technician has used a replacement plug specified by the manufacturer
that has the same overload protection as the original plug.
21) Damage Requiring Service – Unplug this product from the wall outlet and refer servicing
to qualified service personnel under the following conditions:
a. When the power-supply cord or plug is damaged.
b. If liquid has been spilled or objects have fallen into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate normally by following the operating instructions.
Adjust only those controls that are covered by the operating instructions as an
improper adjustment of other controls may result in damage and will often require
extensive work by a qualified technician to restore the product to its normal operation.
e. If the product has been dropped or damaged in any way.
f. When the product exhibits a distinct change in performance – this indicates a
need for service.
22) Replacement Parts – When replacement parts are required, be sure the service
technician has used replacement parts specified by the manufacturer or have the same
characteristics as the original part. Unauthorized substitutions may result in fire, electric
shock, or other hazards.
23) Safety Check – Upon completion of any service or repairs to this product, ask the service
technician to perform safety checks to determine that the product is in proper operating
condition.
24) Wall or Ceiling Mounting – The product should be mounted to a wall or ceiling only as
recommended by the manufacturer.
25) Heat – The product should be situated away from heat sources such as radiators, heat
registers, stoves, or other products (including amplifiers) that produce heat.
26) Warning: Battery pack or batteries installed shall not be exposed to excessive heat such
as sunshine, fire, or the like.
9
Anchor audio warranty
Anchor Audio products are warranted to be free from defects in materials and workmanship for the period of SIX (6) YEARS from the date of original purchase
unless listed below.
Warranted for a period of FOUR (4) YEARS:
• Rechargeable Lithium Ion batteries
Warranted for a period of TWO (2) YEARS:
• Rechargeable Sealed Lead Acid (SLA) batteries
• All wired and wireless microphones, belt pack transmitters, base station transmitters, base station receivers, and hands-free microphones
• All woodworking
• CouncilMAN microphones and bases
• PortaCom and ProLink 500 systems in their entirety
• Assistive Listening systems in their entirety
• Accessories, cables, cases, and covers
Warranties are subject to the following conditions:
• Product must have been purchased from an authorized Anchor Audio Dealer and have an Anchor Audio serial number
• Anchor Audio must perform or authorize all warranty services or warranty is void
• Warranty is void when equipment is subjected to negligent use, connected to improper power sources, misuse, and/or operation beyond
specifications and limits
• Warranty shall not apply to exterior finish, AC power cords, bulbs, or any other failings due to normal wear
• Warranty is void when equipment is subjected to adverse temperature, humidity, moisture, or any condition not considered normal
environmental conditions
• Products out of warranty cannot be repaired by Anchor Audio
Anchor audio RETURN AUTHORIZATION PROCEDURES
•
In all cases, dealers and end users must first obtain approval from Anchor Audio for any product they are attempting to return to Anchor Audio.
Upon approval, a Return Merchandise Authorization (RMA) number will be issued by the Anchor Audio Customer Service Department and must
accompany all products returned. Clearly note the RMA number on the outside of the box.
•
Products returned without approval and an RMA number may be returned to the sender.
•
The RMA expires 30 days from date of issue. Any product received after 30 days of the RMA issue date will be returned to sender.
•
Products returned must include a RMA number. Product received without an RMA number visibly seen on the box will incur a $25 processing fee.
•
Customer will incur the cost of shipping product to Anchor Audio for any reason. Under warranty repair and/or replacement, Anchor Audio will
incur the freight cost to return product to the dealer or customer within the continental U.S.A.
CONTACT US!
5931 Darwin Court | Carlsbad, CA 92008 USA | anchoraudio.com
Technical Support Team
800.262.4671 x782
techsupport@anchoraudio.com
Sales Team
800.262.4671 x772
10
sales@anchoraudio.com
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