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User Manual
www.samsung.com
Table of contents
Getting started
13 Turning the computer on and off
Basics
Applications
Troubleshooting
Settings & Upgrade
Appendix
77 Important safety information
80 Replacement parts and accessories
83 Regulatory compliance statements
2
Getting started
About this manual
• This user manual is specially designed to detail the computer’s functions and features.
• The user manual supplied with the computer may vary depending on the model.
• Please read this manual before using the computer to ensure safe and proper use.
• Optional accessories, some devices, and software referred to in this manual may not be provided or may not be subject to upgrades. Note that the computer environment referred in the user manual may not be the same as your environment.
• Descriptions are based on the computer’s default settings and the Windows 10 operating system. Available features and additional services may vary depending on the computer or operating system.
• This user manual describes procedures for using the touchpad, mouse and touch screen. Instructions for using the touch screen are for models with the touch screen feature.
• Images and screenshots are those of the representative model of the series and may differ in appearance from the actual product.
• Content may differ from the final product and is subject to change without prior notice. For the latest version of the manual, refer to the Samsung website, www.samsung.com
.
3
Getting started
Instructional icons and expressions
Warning : situations that could cause injury to yourself or others
Caution : situations that could cause damage to the computer or other equipment
Note : notes, usage tips, or additional information
The path you should follow to carry out an instruction. For example, “select Settings → Devices ” indicates that you should select Settings and then Devices .
Select Click the mouse or tap the touchpad or touch screen.
Copyright
Copyright © 2019 Samsung Electronics
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated, or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or storing in any information storage and retrieval system, without the prior written permission of Samsung Electronics.
Computer specifications or the contents of this manual may be changed without prior notice due to an upgrade of the computer’s functions.
4
Getting started
Trademarks
• Samsung and the Samsung logo are trademarks or registered trademarks of Samsung Electronics.
• Intel and Core are trademarks or registered trademarks of the
Intel Corporation.
• Microsoft, MS-DOS, and Windows are trademarks or registered trademarks of the Microsoft Corporation.
• Bluetooth ® is a registered trademark of Bluetooth SIG, Inc. worldwide.
• Wi-Fi ® , Wi-Fi Protected Setup ™ , Wi-Fi Direct ™ , Wi-Fi
CERTIFIED ™ , and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance.
• HDMI, the HDMI logo, and the term High Definition
Multimedia Interface are trademarks or registered trademarks of HDMI Licensing
LLC.
• All other trademarks and copyrights are the property of their respective owners.
As an ENERGY STAR ® Partner,
Samsung has determined that this product meets the ENERGY STAR ® guidelines for energy efficiency.
• The ENERGY STAR Program has reduced greenhouse gas emissions and saved energy through voluntary labeling.
• Power management setting of this product has been enabled by default, and has various timing settings from 1 minute to
5 hours.
• The product can wake with a button press on the chassis from sleep mode.
5
Getting started
Data precautions
Samsung Electronics shall not be liable for any data loss. Please take care to avoid losing any important data and back up your data to prevent any such data loss.
Operating system and software support
If you change the product’s factory OS (Operating System) to another OS or if you install software which is not supported by the product’s original factory OS, you will not receive any technical support, product exchange or refund, and a fee will be charged when requesting a service.
Please use your computer with the original factory OS. If you install an OS other than the factory OS, data may be deleted or the computer may not start.
* Please use Windows 10 64-bit only for this model.
Product capacity representation
Storage capacity representation
The capacity of the storage device (HDD, SSD) of the manufacturer is calculated assuming that 1 KB = 1,000 Bytes.
However, the operating system (Windows) calculates the storage device capacity assuming that 1 KB = 1,024 Bytes. Therefore, the available capacity of the HDD in Windows is smaller than the actual capacity due to the difference in capacity calculation. For example, for an 80 GB HDD, Windows calculates the capacity as
74.5 GB, (80x1,000x1,000x1,000) Bytes/(1,024x1,024x1,024) Bytes
= 74.505 GB.
In addition, the capacity representation in Windows may be even smaller because some programs, such as Samsung Recovery, may reside in a hidden area of the HDD.
Memory capacity representation
The available memory capacity in Windows is less than the actual capacity of memory. This is because some memory is required for regular system operations.
For example, for 1 GB (= 1,024 MB) memory installed, Windows may report the capacity as 1,022 MB or less.
6
Getting started
Layout
• Features or options may differ depending on the model.
• The items marked as optional may not be provided or may be provided in different locations.
• Since some space on the SSD is reserved for system recovery and operations, the available space on the SSD may be less than the actual capacity.
7
Getting started
Front view
1
2
5
8
9
10
6
7
3
4
Number/Name
Microphone
Camera indicator light
Illumination sensor
Camera
LCD
Operating status
LED
Power button
Description
• You can use the built-in microphone.
• This indicates the camera operating status.
• The sensor detects the ambient light.
• Using this camera, you can take still pictures and record video.
• The screen’s images are displayed here.
• Shows the operating status of the computer.
– Blue : Turned on
• Turns the computer on and off.
8
Getting started
1
2
5
8
9
10
6
7
3
4
Number/Name
Keyboard
Fingerprint recognition sensor
Touchpad
Description
• Enter text or control computer functions.
• The fingerprint recognition sensor recognizes fingerprints. You can unlock the screen with your fingerprint.
• Moves the cursor and selects options.
• Functions as a mouse.
9
Getting started
Right view
1 2 3
Number/Name Description
Memory card slot • Insert a memory card into the slot.
USB 3.0 port
Security slot
• Connect various peripheral devices, such as a mouse, camera, or keyboard.
• Secure the computer by connecting an optional lock and cable to it.
10
Getting started
Left view
1 2 3 4 5 6
Number/Name
DC jack
Wired LAN port
HDMI port
USB 3.0 port
USB-C ™ port
Earpiece/
Headset jack
Description
• This jack connects to the AC adapter to supply power to the computer.
• Connect the Ethernet cable to this port.
• Used to connect an HDMI cable to an external device.
• Connect various peripheral devices, such as a mouse, camera, or keyboard.
• Used to connect and charge a
USB-C ™ device, or connect to an external display device.
• Connect an earpiece or a headset to the computer to listen to audio.
11
Getting started
Bottom view
1
2
3
1
Number/Name
Rubber foot
1
1
Description
• Fasten the computer to the surface so that it will not move when in use.
• The screw is under the rubber foot. Remove the rubber foot and loosen the screw when disassembling the computer.
Number/Name
Fan vents
Internal battery
Speaker
Description
• Sucks in outside air through these holes.
• If the vents are blocked the computer may overheat. Avoid blocking the vents as this may be dangerous.
• Provides power to the computer when not connected to an AC adapter.
• To remove or replace the internal battery, take it to a Samsung
Service Center. You will be charged for this service.
• Sound is emitted from the speakers.
If the bottom of the computer is replaced, the model name, serial number, and some logos will no longer be present. For more information, contact the Samsung
Service Center to request assistance.
12
Getting started
Turning the computer on and off
Fully charge the battery using the AC adapter before using the computer for the first time .
Turning the computer on
1
Before turning on the computer, check that the battery is charged and charge it if necessary.
2
Open the LCD panel.
3
The computer turns on automatically when the LCD panel is opened.
If the computer does not turn on automatically, press the
Power button.
Set the device not to automatically turn on the computer when the LCD panel is opened.
1. Select the Start button ( ) → Samsung Settings .
2. Select System → Auto booting → Off .
13
Getting started
About Windows Activation
When you turn the computer on for the first time, the Windows activation screen appears.
Follow the activation procedures according to the instructions on the screen to use the computer.
The computer’s date and time may be incorrect when you turn it on for the first time. They may also be incorrect if the battery has been fully discharged or removed. To set the date and time, go to the desktop taskbar and right-click the clock area. Then, select
Adjust date/time and set the current date and time.
Turning the computer off
1
Select the Start button ( ).
2
Select → Shut down .
• Save all data before turning off the computer.
• Since the procedures to turn the computer off may differ depending on the installed operating system, turn the computer off according to the procedures for the purchased operating system.
14
Getting started
Unlocking the screen
To unlock the lock screen, do one of the following:
• Mouse : Click the lock screen.
• Keyboard : Press any key.
• Touchpad : Tap the touchpad.
If the account has a password, enter the password to log in after unlocking the screen.
Windows
Microsoft Windows is an operating system that is used to control a computer.
• Images and available features may differ depending on the model and operating system.
• This manual is designed for Windows 10 and content may differ depending on the OS version.
• The image displayed on the desktop screen may differ between models and OS versions.
Configuring the Windows Settings
You can configure the basic system settings, such as installing or uninstalling apps and managing accounts, on the Windows
Settings screen.
Select the Start button ( ) → .
Then, select an option you want to change after the Windows
Settings screen appears.
You can also configure the settings from the Control Panel like previous OS versions. Select the Start button ( ) →
Windows System → Control Panel .
15
Getting started
Action Center
The Windows 10 action center allows you to receive system notifications, such as updates, and push notifications, such as emails and SNS updates. You can also adjust settings conveniently.
For example, you can select wireless network options or adjust the volume and screen brightness via hot keys in the action center.
Checking notifications
1
Select on the taskbar.
2
When the action center panel appears, select a message to check it.
• You can enable or disable push notifications for applications. You can also set personalized hot keys to appear in the action center by selecting the Start button ( ) → → System → Notifications & actions .
• Select Expand or Collapse to expand or minimize the action center menu and select the feature you want to use.
16
Basics
Keyboard
Enter text or access computer functions with the keyboard.
• Images and available features may differ depending on the model and operating system.
• The keyboard layout may differ depending on the country.
• Press the Fn Lock key and a hot key.
Using hot keys
To use keyboard hot keys, do one of the following:
• Press and hold the Fn key and press a hot key.
+
When the Fn Lock key is on, hot keys are activated without pressing the Fn key.
17
Basics
Hot key functions
F4
F5
F6
F7
F8
Key/Icon
F1
F2
F3
Description
• Samsung Settings : Launch the Samsung
Settings application.
• Screen brightness control : Adjust the brightness of the display.
• LCD/External monitor : Switch between the
LCD and an external display device when an external display device is connected to the computer.
• Touchpad : Turn the touchpad function on or off.
• Mute : Mute or unmute the audio.
• Volume Control : Adjust the volume level.
Key/Icon
F9
F10
F11
F12
Description
• Keyboard backlight : Adjust the keyboard backlight’s brightness level or turn off the keyboard backlight.
• Hide a selected window by decreasing its brightness and opacity.
• Blocking recording feature : Limit the use of the camera and the microphone to prevent recording.
• Wi-Fi network : Turn the Wi-Fi feature on or off.
If the hot keys do not work properly, install the Samsung
Settings application.
18
Basics
Touchpad
Use the touchpad to move the cursor or select an item. The left and right buttons of the touchpad act the same as the left and right buttons of a mouse.
• Use the touchpad only with fingers. The touchpad will not recognize actions of other objects.
• Images and the touchpad layout may differ depending on the model.
Basic touchpad functions
Moving
To move the cursor, move a finger on the touchpad.
Clicking
Tap the touchpad or press the left touchpad button.
Tap or
Click
Double-clicking
Double-tap the touchpad or press the left touchpad button twice.
Tap-tap or Click-click
19
Basics
Right-clicking
This function enables right-clicking.
To right-click an item, press the right touchpad button.
Click
Dragging
To move an icon or an app tile to a desired location, press and hold it and then drag it to the target position with the left touchpad button pressed.
Move
Press and hold the left touchpad button
Gesture functions
Swiping
To scroll up, down, left or right to a desired location, swipe with two fingers on the touchpad.
or
20
Basics
Pinching
To zoom in, spread two fingers apart while viewing a website, map, or image. Pinch to zoom out.
Configuring touchpad gestures
Configure touchpad gestures to use the touchpad more efficiently.
Select the Start button ( ) → → Devices → Touchpad → desired options.
Some options in the touchpad settings may not be available depending on the model.
Touchpad lock
Press and hold the Fn key and press the F5 key to lock the touchpad.
+
21
Basics
Mouse (optional)
Move and adjust cursors and pointers that appear on the screen with your mouse.
• The mouse may not be available depending on the model.
• The mouse’s appearance may vary depending on the model.
Layout
Scroll wheel
Right-click button
LED indicator
Left-click button
22
Power button
Connect button
Battery cover
Basics
Connection and use
1
Open the battery cover insert the battery ensuring that the polarity is matched.
• Be sure to check the battery polarity (+/-).
• Do not charge the supplied battery (AAAA).
2
Turn on the computer and turn the mouse’s power switch to
ON.
3
Press the Connect button.
When the button is pressed, the LED indicator normally flashes red.
• Be sure to use a sharp object, such as a ballpoint pen, to push the Connect button.
• Only if the LED indicator is flashing red will the mouse be found on the computer’s Bluetooth device list.
4
Right-click the Bluetooth icon on your computer’s taskbar, and then select Add a Bluetooth Device .
5
In the Bluetooth & other devices window, select Add
Bluetooth or other device .
6
In the Add a device window, select Bluetooth .
The computer will start searching for Bluetooth devices.
7
Select the mouse to connect to from the list of Bluetooth devices found.
The mouse is connected to your computer.
• The mouse appears in the Bluetooth device list under the name “Samsung Bluetooth Mouse.”
• Enter “0000” when the Bluetooth connection is made and the password or PIN code entry screen appears.
• If the mouse is not in use for more than 5 minutes, it goes into hibernation. To re-use the mouse, right or left click with the mouse.
• If the mouse is not found in the Bluetooth device list, turn off the switch of the mouse and turn it back on to try again.
• The Connect button deletes the Bluetooth device connection information stored in the mouse and will cause the mouse to not work. In the Bluetooth & other devices window of your computer, select the mouse you want to connect to, and then select Remove device to delete the mouse first registered on your computer and then reconnect it.
23
Basics
Memory card slot
Use a memory card to transfer data to other devices. You can use data stored on your device, such as digital cameras, smartphones, or tablets, on your computer, or you can take your saved data to another device.
However, memory cards are sold separately.
This computer supports the following types of memory cards.
Abbreviation micro SD micro SDHC micro SDXC
UFS
Description
• micro Secure Digital
• micro Secure Digital High Capacity
• micro Secure Digital eXtended Capacity
• Universal Flash Storage
• Some memory cards may not be fully compatible with the computer. Using an incompatible card may damage the computer or the memory card, or corrupt the data stored in it.
• Use caution to insert the memory card in the indicated direction.
• Store the card separately to prevent losing the card when moving the computer.
• Memory card speeds vary.
Inserting a memory card
1
If a dummy card or a memory card adapter is inserted in the memory card slot, remove it.
2
Insert a memory card into the memory card slot in the indicated direction until it clicks into place.
24
Basics
3
If a pop-up message appears, choose an action.
4
Select Open folder to view files .
5
Save, move, or delete data on the memory card.
The memory card folder opens only on the desktop.
Removing a memory card
When you push the card, it clicks and disengages from the memory card slot. Grasp the end of the card and pull it out of the slot.
Formatting a memory card
Format the memory card to remove all data or before using it for the first time.
Formatting a memory card deletes all data saved on the card. If necessary, back up important data before formatting the card.
1
On the taskbar, select File Explorer ( ).
2
Right-click the memory card drive, and then select Format .
3
Select Start .
• To use a memory card to exchange data with a digital device, such as a digital camera, formatting the data with the digital device is recommended.
• When trying to use a formatted memory card in another digital device, format the memory card again in the device.
• Data protected by copyright laws cannot be reviewed or modified.
• Inserting and removing a memory card repeatedly may damage the memory card.
• Secure Digital Input Output (SDIO) is not supported.
• If the write-protect tab is in the locked position, you cannot format, write, or delete data on the card.
25
Basics
External display
Connecting the computer to an external display device can be useful for presentations or when watching a movie. The cables required to connect an external display are sold separately. The computer supports HDMI cables and USB-C™ display cables.
HDMI cable USB-C™ display cable
Check the available ports on the display device to ensure that it is compatible with the computer.
Connecting to a display
The method for connecting to an external display may differ depending on cable or adapter types. The following actions are based on using an HDMI cable.
1
Connect the cable to the corresponding port of the computer.
2
Connect the other end of the cable to the HDMI port of the external display.
HDMI port HDMI port
26
Basics
3
Connect the power cord to the external display.
4
Turn on the display and change its display mode to one that supports an external input.
5
Press and hold the Fn key and press the F4 key.
6
Select a mode.
PC screen only
Show the screen on the computer monitor only.
Duplicate
Show the screen on both the computer and the external display.
Extend
Extend the screen to the external display.
Second screen only
Show the screen on the external display only.
You can select the dual view (extend) mode.
Select the Start button ( ) → → System → Display , and then select Detect on the Multiple displays option.
27
Basics
Wired LAN
To access the Internet at home, set up an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP.
• Some features or procedures may differ depending on the model.
• These descriptions are written for Windows 10, so some figures and descriptions may differ from your operating system. Since the procedures for other Windows operating systems are similar, use the computer referring to these descriptions.
Wired LAN
1
Connect a LAN cable to the LAN port on the computer.
2
Select the Start button ( ) → → Network & Internet →
Ethernet → Change adapter options .
3
Right-click Ethernet and select Properties . The LAN device name may differ depending on the computer’s network device.
28
Basics
4
Select Internet Protocol Version 4 (TCP/IPv4) from the list below This connection uses the following items →
Properties .
• The Network Component name may differ depending on the operating system.
5
Configure the IP settings.
• When using DHCP, select Obtain an IP address automatically .
• When not using DHCP, contact the network administrator for the IP address. To use a static IP address, select Use the following IP address and set the IP address manually.
6
Select OK to save the settings.
• To add a network item such as a client, service, or protocol, select Install...
under the list of network items.
29
Basics
Wake on LAN (WOL) feature
Activate the system remotely from sleep mode when a signal, such as a magic packet command, is received via a wired LAN.
1
Select the Start button ( ) → → Network & Internet →
Ethernet → Change adapter options .
2
Right-click Ethernet and select Properties .
3
Select Configure… → Power Management → Allow this device to wake the computer → OK .
4
Restart the computer.
• If the computer wakes up from sleep mode inadvertently, disable the Wake on LAN feature.
• This feature may not work while using other power saving features. To disable other sleep functions, select the Start button ( ) → → System → Power & sleep .
• When connected to a 100 Mbps/1 Gbps wired LAN, a message appears informing the user of connection to a 10 Mbps/100 Mbps wired LAN when the computer wakes from sleep mode. This happens because restoring the network takes about 3 seconds. When the network is restored, the computer will be connected to the 100 Mbps/1 Gbps LAN.
• When the system is running on battery power, it may take a few seconds for the connection to be established when connecting a LAN cable. This is the result of power saving features designed to reduce battery consumption.
• When the system is running on battery power, the speed of a wired LAN is decreased automatically to reduce battery consumption. In this case, a
1 Gbps/100 Mbps LAN would function at the speed of a
100 Mbps/10 Mbps connection.
30
Basics
Wireless LAN
Connect the computer to a wireless network to use the Internet.
The descriptions below are for computer models with a Wireless LAN card or device. A Wireless LAN device is optional. The pictures in this manual may differ from the actual product depending on the wireless LAN device model.
About Access Point (AP)
An Access Point (AP) is a network device that bridges wired and wireless LANs and corresponds to a wireless hub in a wired network. Multiple devices can be connected to an AP.
Connecting to a Wi-Fi network
1
On the taskbar, select .
AP List
31
Basics
2
Select a network from the list of detected wireless networks and select Connect automatically → Connect .
Deactivating the Wi-Fi feature
When you are not using the Wi-Fi feature, turn it off to save battery power.
1
Select on the taskbar.
2
Select Wi-Fi . The Wi-Fi feature is deactivated.
3
Enter a password, if necessary, and select Next .
Once the computer has been connected to a wireless network, it will attempt to connect to it automatically when it is available. If you require a network password, contact the system administrator.
Airplane mode
This disables all wireless functions on your computer. You can use only non-network services.
To activate Airplane mode , on the taskbar, select → Airplane mode .
32
Basics
Using the security slot
You can secure the computer by connecting a lock and cable to the security slot.
Tie the lock and cable to a fixed object and install the other end of the cable to the security slot.
1
2
To use this feature, you must purchase a lock and cable
(sold separately). Your product may differ from the one shown above. For more information, refer to your lock’s manual.
33
Applications
Using applications
• Images and features may differ depending on the model and the application version.
• Some applications may not be supported depending on the model.
• Applications that are provided by Samsung can be installed from Samsung Update .
• Third-party software related services
For descriptions about and service requests for third-party applications, please contact the relevant manufacturer. Some troubleshooting actions in response to service requests may not work depending on the application manufacturer.
34
Applications
Samsung Settings
Samsung Settings , a Samsung-integrated settings application, offers various settings functions.
Images and features may differ depending on the model and the application version.
1
Select the Start button ( ) → Samsung Settings .
2
Select an option to configure the corresponding function.
Menu
System
Description
• Set system settings.
Power management • Set power-related settings.
Network • Set network functions and settings.
Display • Set display color and video HDR.
Input
Camera
Quick settings
About
• Set input functions and settings.
• Turn on and off the beauty camera feature on the camera application.
• Manage the quick settings displayed on the taskbar.
• View the application version.
35
Applications
Samsung Security
Create a privacy folder to hide private files on your computer from other users. Also, you can set the various privacy protection feature such as the secret screen feature or blocking recording feature.
Features may differ depending on the model and the application version.
Using the privacy folder
Set a folder as the privacy folder and hide private files in your computer from other users. To set the privacy folder, you need a password set up for Windows.
Setting the privacy folder
1
Select the Start button ( ) → Samsung → Samsung
Security .
2
Select Privacy Folder → Create Windows password .
Follow the on-screen instructions to create a password.
If you have already set a Windows password, this step will not appear.
3
Select the Inactive switch, and enter your password, then select OK .
4
Select Select Folder and select a folder as the privacy folder.
The folder will be changed to the privacy folder.
Activating the privacy folder
1
Press and hold the key and press the F12 key.
Alternatively, select the Start button ( ) → Samsung →
Samsung Security → Privacy Folder and select the Inactive switch.
2
Enter the password and select OK .
3
Check the privacy folder in the File Explorer. You can save or move files into the privacy folder.
36
Applications
Deactivating the privacy folder
Press and hold the key and press the F12 key to hide the privacy folder.
Alternatively, select the Start button ( ) → Samsung →
Samsung Security → Privacy Folder and select the Active switch.
The privacy folder will not appear in the File Explorer.
If the Fn Lock key turns on, the hot key of the privacy folder may not work. Press the hot key and use the feature when the Fn Lock key turns off.
Setting the secret screen
When you work with your private information or open a window you wish to keep private, create a secret window to prevent an invasion of your privacy.
1
Select the Start button ( ) → Samsung → Samsung
Security .
2
Select Secret Screen .
3
Select a secret screen effect and drag the adjustment bar to set the opacity or darkness level.
• Dark Screen Effect : Make the window black.
• Opacity Effect : Make the window transparent.
Using the secret screen
Press and hold the key and press the F11 key to enable the secret screen.
• The secret screen feature may not be available depending on the program in use.
• If the Fn Lock key turns on, the hot key of the secret screen may not work. Press the hot key and use the feature when the Fn Lock key turns off.
Using the block recording
If your computer is hacked, the block recording feature prevents the use of the camera and the microphone. You can protect your computer system and your privacy safely.
Select the Start button ( ) → Samsung → Samsung Security →
Block Recording and then select the switch to turn on the block recording feature.
37
Applications
Samsung Update
Install and update Samsung applications and drivers on the computer easily and conveniently. This application enables the user to search for or download the BIOS, drivers, and applications over the Internet. Keep the computer performing better and more stably with Samsung Update .
• To check for available updates, the computer must be connected to the Internet.
• Only applications that have been installed with this application can be updated.
• Images and features may differ depending on the model and the application version.
1
Select the Start button ( ) → Samsung Update .
2
Read and agree to the User Agreement.
This step appears only when the application runs for the first time.
3
Select Update all . Or, select Install or Update of the item to be updated.
The items will be updated.
38
Applications
Online Support (S Service)
A service associate can resolve any problems you have with your computer using the online chat and remote control program. You can receive the help when you are having trouble using Samsung software.
You can access the online service for free for a certain period of time after purchasing your computer.
• Online Support (S Service) may not be offered or its version may be different depending on the model you are using.
• If Online Support (S Service) is not installed, select the
Start button ( ) → Microsoft Store ( ) and, search for S Service to download it.
1
Select the Start button ( ) → Online Support (S Service) .
2
Select Online Support (S Service) on the main page.
Enter the Contents and select Request .
Online Support (S Service)
3
You can speak to a service associate to resolve your computer’s problems.
Waiting times may vary depending on the network and number of waiting customers.
39
Applications
Samsung PC Help (Self-help application)
Use Samsung PC Help to access help-related content for
Samsung computers from a smartphone.
Watch the Samsung PC Help videos to become familiar with new functions or to find solutions to problems.
For more information, visit www.samsungpchelp.com
.
Installing Samsung PC Help
1
On a smartphone, tap Play Store and search for Samsung PC
Help .
2
Tap INSTALL → ACCEPT to complete the setup.
Using Samsung PC Help
1
On a smartphone, tap Samsung PC Help .
2
On the Samsung PC Help main screen, select a menu to display the available content.
• You may incur additional charges when you access content.
• When you register your computer in the Settings menu, you can view its information on the Samsung PC
Help app.
40
Applications
Samsung PC Cleaner
You can check the apps, services, and disk usage information of your computer with Samsung PC Cleaner . It also maintains the system performance by removing unnecessary programs and files.
Select the Start button ( ) → Samsung PC Cleaner .
41
Settings & Upgrade
LCD brightness
Adjust the LCD brightness to reduce eye strain and save power.
Controlling brightness using the keyboard
• To dim the LCD screen, press and hold the Fn key and press the F2 key.
+
Controlling brightness using the taskbar
On the taskbar, select → . You can adjust the level of brightness.
The LCD screen is automatically set to the brightest level when the AC adapter is connected. The LCD screen automatically becomes dimmer when the AC adapter is disconnected.
• To brighten the LCD screen, press and hold the Fn key and press the F3 key.
+
42
Settings & Upgrade
Changing display mode
Select the optimal screen settings based on your activity.
Some options may not be available depending on the model.
1
Select the Start button ( ) → Samsung Settings .
2
Select Display → Display Color , and then select an option.
• Auto mode : Optimizes the screen automatically for the currently running program.
• Dynamic : Makes scenes more vivid and clear.
• Standard : Appropriate for normal environments and convenient for most situations.
• Photo Editing : Appropriate for viewing photos.
• Reading : Appropriate for reading documents.
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Settings & Upgrade
Volume
Adjust the system volume or sound volume when playing music or video.
Controlling volume using the keyboard
• To turn down the volume, press and hold the Fn key and press the F7 key.
+
• To mute or unmute the volume, press and hold the Fn key and press the F6 key.
+
Controlling volume using the taskbar
1
Select on the taskbar.
2
Drag the adjustment bar to the desired volume.
• To turn up the volume, press and hold the Fn key and press the F8 key.
+
Volume adjustment bar
44
Settings & Upgrade
BIOS (Setup utility)
Define a boot password, change the boot priority, or configure the installed chipsets.
• Incorrect settings may cause the system to malfunction or crash.
• The BIOS setup screens, menus, and items may appear differently depending on the model and BIOS version.
• BIOS setup functions are subject to upgrades.
Entering the BIOS screen
1
Turn on the computer.
2
Before the Samsung logo appears, press the F2 key several times.
• If the computer is password-protected, press the F2 key several times before the password screen appears.
• If the password screen or the Windows start screen appears, restart the computer and try again.
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Settings & Upgrade
The BIOS screen
The BIOS setup screen appears as shown below.
You can change BIOS settings using the keyboard or mouse.
Number Name
• Setup items
• Setup tools
– Help : View the help for BIOS set up.
– Default : Return to the default settings.
– Restore : Cancel changes.
– Save : Save settings.
– Exit : Exit BIOS setup.
• Help
• Setup menu
– SysInfo : View the basic specifications of the computer.
– Advanced : Configure the chipsets and additional functions.
– Security : Configure security functions.
– Boot : Configure peripherals and bootrelated settings.
The BIOS setup screen appears only in English.
46
Settings & Upgrade
Boot password
Setting a password with the BIOS enhances protection against viruses and hacking attacks.
• Do not forget your password or expose it to others.
• If you forget the Supervisor Password or HDD
Password , request assistance from the Samsung
Service Center. In this case, a service fee will be charged.
• If you forget the User Password , disable the Supervisor
Password , and the User Password is also automatically disabled.
Setting passwords
There are three password settings available: Supervisor Password ,
User Password , and HDD Password .
• Supervisor Password (low security level): This password is required when turning on the computer or entering the BIOS setup.
• User Password (low security level): This password is required to enter the BIOS setup. This password will be deactivated automatically if the Supervisor Password is disabled.
• HDD Password (high security level): This password is required to access the hard disk drive (HDD) from another computer.
This password may not be supported, depending on the model.
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Settings & Upgrade
Setting a boot password
1
Turn on the computer.
2
Before the Samsung logo appears, press the F2 key several times.
3
Access the Security menu.
4
Select a password type ( Supervisor Password , User
Password , or HDD Password ).
If you cannot select an item or the HDD Password Frozen message appears, turn off the computer and turn it on again.
Then, press the F2 key several times before the Samsung logo appears to enter the BIOS setup screen.
5
Enter a password and select Ok .
The password can be up to 20 characters.
6
Enter the password again to confirm it and select Ok .
7
Select Save → Ok to save and restart.
• To enable the Password On Boot option, set a
Supervisor Password and enter the password when starting up the computer.
• To change the HDD Password after setting it, restart the computer.
• For some models, if the password entered message appears in the Setup Notice window, select Ok to complete the setup.
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Settings & Upgrade
Removing a password
1
Turn on the computer.
2
Before the Samsung logo appears, press the F2 key several times.
3
Access the Security menu.
4
Select a password type ( Supervisor Password , User
Password , or HDD Password ).
5
Enter the current password and select Ok .
6
Without entering any characters, select Ok → Ok .
7
Select Save → Ok to save and restart.
For some models, to cancel the password, select Cancel in the Setup Notice window.
Boot priority
Change the boot priority from the BIOS setup.
1
Turn on the computer.
2
Before the Samsung logo appears, press the F2 key several times.
3
Access the Boot menu.
4
Select Boot Device Priority .
5
Select an option menu to open the list.
6
Select an option.
7
Select Save → Ok to save and restart.
Select Exit → Ok to restart without saving the changes.
49
Settings & Upgrade
Using the Battery Calibration Function
When charging/discharging the battery repeatedly for a short time only, the battery usage time may be reduced by the difference between the actual battery charge and the remaining charge display.
In this case, the actual battery charge and the remaining charge display will be the same by discharging the battery completely using the Battery Calibration function, and then recharging it again.
The screen images and terms may differ from the actual product depending on the computer model and driver version.
1
Disconnect the AC power adapter after turning off the computer.
2
Turn the computer back on, and press the F2 key to enter the
Setup screen.
3
Select Advanced → Smart Battery Calibration .
Touch Pad Mouse
USB Charge In Sleep Mode
On
Off
USB S3 Wake-up Off
BIOS Adaptive Brightness On
Smart Battery Calibration >
Aptio Setup Utility - Copy (C) XXXX American Megatrends, Inc.
4
The Battery Calibration function is activated and the battery is forcefully discharged. To stop the operation, press the Esc key.
This operation requires 3–5 hours depending on the battery capacity and the remaining battery charge.
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Settings & Upgrade
Battery
Fully charge the battery using the AC adapter before using the computer for the first time.
• Use only Samsung-approved AC adapters, batteries, and cables. Unapproved adapters or cables can cause the battery to explode or damage the computer.
• Incorrectly connecting the charger may cause serious damage to the computer.
• This computer is equipped with an internal battery.
The battery is not user-serviceable or user-replaceable.
• To safely remove or replace the battery, take the device to a Samsung Service Center. You will be charged for this service.
• You can use the computer while it is charging, but the battery charging time may increase. If the battery temperature rises too much, the charging may stop as a safety measure.
To restore the battery power after cutting it, connect the
AC adapter.
Charging the battery
1
Connect the power cable to the AC adapter.
2
Connect the AC adapter to the DC jack of the computer.
3
Plug the power cable into an electric socket.
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Settings & Upgrade
4
When the battery is fully charged, disconnect the AC adapter from the computer.
5
Unplug it from the electric socket.
Do not allow the adapter to make contact with your skin for a long time. A low-temperature burn may result.
Battery status
Move the cursor over the battery icon on the taskbar to view the current battery charge.
Viewing the current battery charge when the computer is turned off
Connect or disconnect the AC adapter from the computer to view the current battery charge when the computer is turned off.
Saving battery power
On the taskbar, select → Battery saver .
Battery saver mode is activated.
Battery saver mode is disabled when the AC adapter is connected.
Battery usage time
Batteries are replaceable items and over time the battery’s capacity to hold a charge and its power level is reduced. If a battery can only hold its charge for half of the time that it could when new, it is recommended to purchase a new, replacement battery.
Checking battery life instruction messages
When the battery has expired, an instruction message may appear on the screen. To prevent the computer from losing data and to use the computer safely, follow the on-screen instructions.
10:00
2013/7/1
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Settings & Upgrade
When battery expiration is imminent
Batteries are consumable parts and the remaining battery life is currently low. Continued use may result in charge or discharge failures. Whether or not batteries can be used is determined based on safety evaluations. Please replace it with a new battery
(genuine) to prevent data loss and ensure safe usage.
When the battery has expired
Batteries are consumable parts and the current battery cannot be used as the battery life has expired. Please replace it with a new battery (genuine) to prevent data loss and ensure safe usage.
Whether or not batteries can be used is determined based on safety evaluations. To prevent data loss while replacing batteries, please be sure to save your work first.
Instruction messages related to battery life are displayed properly when the Samsung Settings application is installed on your computer. The messages may vary depending on the model and software version.
53
Troubleshooting
Samsung Recovery
When a problem occurs with the computer, it is easy to restore the computer back to the factory default settings by using the
Samsung Recovery application (Recovery/Backup). It is also possible to restore the computer to a previously backed up point.
Back up important data regularly before a problem occurs with the computer.
• The Samsung Recovery application may not be provided in models with less than 64 GB of storage.
For models with less than 64 GB of storage, recover the computer to the factory default settings by reinstalling
Windows.
• Some functions may differ or may be unavailable depending on the version. Refer to the application’s help information.
• The Samsung Recovery application (Recovery/Backup) is not available when using CD/DVD drives.
• Recovering the computer erases the data or applications saved after a backup point. Therefore, back up important data regularly before a problem occurs with the computer.
• When you launch the application for the first time, read and accept the Terms and Conditions when they display on the screen.
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Troubleshooting
Recovering to factory default
You can restore the computer to its factory default settings. If necessary, back up important data to an external storage device before restoring the system. See Backing up data .
1
When the computer starts Windows :
Select the Start button ( ) → Samsung Recovery .
When the computer does not start Windows :
Turn on the computer and press the F4 key several times before the Samsung logo appears.
2
Select Computer factory reset → Start factory reset .
Follow the on-screen instructions to complete the recovery to its initial status.
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Troubleshooting
Backing up data
Back up important data to an alternate internal drive or an external storage device regularly to prevent data loss.
Backing up the current system
You can back up the factory default system or current system to an alternate internal drive or an external storage device.
1
Select the Start button ( ) → Samsung Recovery → Back up computer .
2
Select a drive to save the backed up data → Start backup .
• When backing up to an external storage device, connect the device to the computer and then select the external drive.
3
Follow the on-screen instructions to complete the backup.
Backing up user data
You can back up data files and folders.
1
Turn on the computer and press the F4 key several times.
2
Select Back up user data .
3
Select the files or folders to back up and choose a storage device to save the data to and then select Start backup .
• The backed up folders or files can be saved only on an external storage device. Connect an external storage device to your computer first and then select the external drive.
4
Follow the on-screen instructions to complete the backup.
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Troubleshooting
Recovering after a backup
Select a backup point saved on an alternate internal drive or an external storage device to recover the computer to that point.
1
When backing up to an external storage device, connect the device to the computer.
2
Select the Start button ( ) → Samsung Recovery .
3
Select Backup and restore management .
4
Select Restore of the data you want to recover → Start restore .
5
Follow the on-screen instructions to complete data recovery.
57
Troubleshooting
Copying the drive (making a disk image)
To replace the drive, move the data to the new drive by making a disk image. The new drive must be large enough to hold the data from the current drive.
Purchase an external hard drive connector separately to connect the new drive to the computer.
When Windows is installed on a non-user replaceable disk, such as an eMMC, you cannot copy the drive.
1
Connect the new drive to the computer with an external hard drive connector.
2
Select the Start button ( ) → Samsung Recovery .
3
Select Create a factory state disk or Create a disk copy .
4
Select a disk to be copied → Start copy .
The data on the disk is copied to the new disk.
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Troubleshooting
Windows recovery function
If the Samsung Recovery application is not supported by the computer, reinstall Windows using the recovery function of
Windows.
Reinstalling Windows will erase all data saved on the computer. Back up application and personal data to an external storage device before reinstalling Windows.
1
Select the Start button ( ) → → Update & Security →
Recovery .
2
Select Reset this PC → Get started .
3
Select Keep my files or Remove everything .
After the system is recovered, select the Start button
( ) → Samsung Update to install the required Samsung applications.
Q&A
When experiencing problems with the computer, try these solutions.
Windows
How can I uninstall an application?
1
Select the Start button ( ) → → Apps → Apps & features .
2
On the list, select an app to delete, and then select Uninstall .
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Troubleshooting
Samsung Recovery
What is a Recovery Area?
The computer has an additional partition for restoring data or saving backup files (only for models with the Samsung Recovery application). This partition is called a Recovery Area and it includes a recovery image comprised of the operating system and applications.
Why is the capacity representation of the hard disk drive (HDD) in Windows different from the product specifications?
The capacity of the storage device (HDD or SSD) of the manufacturer is calculated assuming that 1 KB = 1,000 Bytes.
However, the operating system (Windows) calculates the storage device capacity assuming that 1 KB = 1,024 Bytes, and therefore the capacity representation of the HDD in Windows is smaller than the actual capacity. The capacity representation in Windows may be smaller than the actual capacity because some applications occupy a certain area of the HDD outside of Windows.
For models with the Samsung Recovery application, the HDD capacity representation in Windows may be smaller than the actual capacity because the Samsung Recovery application uses a hidden area of 5–20 GB of the HDD to save the recovery image, and that hidden area is not counted towards the total size available to Windows. The size of the Samsung Recovery application varies by model.
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Troubleshooting
What is a recovery image?
This refers to the operating system, drivers, and software that are converted to a data image. It is required to recover the computer and is embedded in the computer’s HDD. However, this is not provided for storage devices where the capacity is less than 64 GB, due to their small capacities.
How can I restore a computer that does not have the
Samsung Recovery application?
Restore the computer with the recovery function provided by
Windows. Refer to the Recover Functionality item in the help for more details.
Miscellaneous
The camera and the microphone are not working.
How do I turn them on again?
When recording protect mode is activated, the camera and microphone will not work.
Select the Start button ( ) → Samsung → Samsung Security →
Block Recording and tap the switch to turn the features off.
The computer does not turn on automatically when the LCD panel is opened.
To turn on the computer, the LCD panel should be opened greater than a certain angle.
The angle may differ depending on the model.
If the computer LED does not turn on automatically, press the
Power button.
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Appendix
Product specifications
The system specifications may differ depending on the derived model. For detailed system specifications, refer to the product catalog.
Item
Operating environment
AC/DC rating
PC rating
Specification
• Temperature: -5–40 °C for storage,
10–35 °C when operating
• Humidity: 5–90 % for storage,
20–80 % when operating
• Input: 100–240 VAC, 50–60 Hz
• Output: 19 VDC, 4.74 A
• 19 VDC, 4.74 A (90 W)
• Optional components may not be provided or different components may be provided depending on the model.
• The system specifications are subject to change without notice.
• The Storage device capacity of a computer in which
Samsung Recovery is installed, is smaller than the product specification.
• For some models, it is not possible to add storage or add or upgrade memory due to the computer’s design.
To replace the storage or memory, contact the Samsung
Service Center. You will be charged for this service.
• The amount of memory that Windows can use may be smaller than the actual amount of memory available.
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Appendix
Ergonomic tips
Maintaining the proper posture during computer use is very important to prevent physical injury. Improper or prolonged keyboard use may result in repetitive strain injury. Viewing the monitor screen for extended periods of time may result in eye strain. Therefore, please follow these guidelines carefully when setting up and using the computer.
Back and neck
• Use an adjustable chair with firm, comfortable support.
• Adjust the height of your chair so that thighs are horizontal to the floor and feet are flat on the floor.
• The back of the chair should support the lower back. Adjust the backrest to fit your body properly.
• Sit back fully in your chair and straighten the back and neck.
Avoid leaning forward or craning your neck toward the computer screen.
• Avoid using the computer while lying down or on your lap.
If the computer’s temperature increases, there is a danger of burn injury.
• The instructions in this manual have been prepared so that they can be applied to the range of needs of general users. If the user is not included in the range, the recommendations should be applied according to the user’s needs.
• Images may differ from actual products.
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Appendix
Arms and hands
• When using the keyboard and touchpad, the shoulders should be relaxed. The upper arm and forearm should form an angle that is slightly greater than a right angle, with the wrist and hand in almost a straight line.
• Use a light touch when typing or using the touchpad and keep the hands and fingers relaxed. Avoid rolling the thumbs under your palms or supporting the wrists on the desk while typing.
• Use an external keyboard and mouse when using the computer for long periods. When using an external keyboard and mouse, position the devices at the same height as the computer and within comfortable reach.
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Appendix
Eye position and display illumination Hearing and volume control
50 cm
• Position the screen at least 50 cm away from your eyes.
• Adjust the height of the screen so that its top edge is equal to or just below the level of your eyes.
• Avoid setting the screen’s brightness settings excessively high.
• Keep the screen clean.
• If wearing glasses, clean them before using the computer.
• When referring to printed content while typing, use a static paper holder to hold the paper at about the same height as the monitor.
VOLUME
Check your volume!
• Ensure that the volume is not too loud before using the headset or earpiece. Excessive exposure to loud sounds can cause hearing damage.
• Always turn the volume down before plugging the earphones into an audio source and use only the minimum volume setting necessary to hear your conversation or music.
• Avoid using headphones for long periods of time.
• Default audio settings can be changed by software and driver updates without your knowledge. Always recheck equalizer and volume settings before listening to audio.
• To prevent possible hearing damage, do not listen at high volume levels for long periods.
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Appendix
Operating conditions
• Take at least a 10 minute break every hour.
• Avoid using the computer in dark locations. Use the computer with as much ambient light as you would when reading a book.
• Indirect illumination is recommended. Use a curtain to prevent reflections and glare on the screen.
• While operating a computer and talking on the phone, use a headset. Using the computer while holding a phone on your shoulder or with your neck may lead to muscle strain or injury.
• Keep frequently used items within reach.
• Only use the computer within the temperature and humidity ranges specified in this manual.
Use caution when exposed to flashing lights.
• While using your computer, leave some lights on in the room and do not hold the screen too close to your eyes.
• Seizures or blackouts can occur when you are exposed to flashing lights while watching videos or playing Flash-based games for extended periods. If you feel any discomfort, stop using the computer immediately.
• If anyone related to you has experienced seizures or blackouts while using a similar product, consult a physician before using the computer.
• If you feel discomfort, such as a muscle spasm, or disoriented, stop using the computer immediately and consult a physician.
• To prevent eye strain, take frequent breaks while using the computer.
Reduce the risk of repetitive motion injuries.
When you repetitively perform actions, such as pressing keys, drawing characters on a touch screen with your fingers, or playing games, you may experience occasional discomfort in your hands, neck, shoulders, or other parts of your body. When using your computer for extended periods, hold the computer with a relaxed grip, press the keys lightly, and take frequent breaks. If you continue to have discomfort during or after such use, stop using the computer and consult a physician.
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Appendix
Safety precautions
For your safety and security and to prevent damage, carefully read the following safety instructions. This ’Safety precautions’ relate to computer use. Some of the content may not be applicable to your computer.
• Since this is commonly applied to Samsung Computers, some pictures may differ from actual products.
• The product mentioned in this guide refers to all items supplied with the computer including the battery, the AC adapter, and all other Samsung-provided accessories.
Warning
Failure to follow the instructions marked with this symbol may result in physical injury or fatality.
Power related
Handle the power cord with care.
• Do not touch with wet hands.
• Do not use a damaged power cord.
• Do not overload a multi-outlet or an extension cord beyond the specified voltage/current capacity.
• Firmly insert the power cable into the AC adapter.
• Do not unplug the power cord by pulling on the cable.
• Unplug the wall-mount AC adapter (integrated plug and power adapter) from the wall outlet while holding the body and pulling it in the direction of the arrow.
Failure to do so may result in electric shock or fire.
Connect the power cord to the AC adapter firmly.
An improper connection may result in a fire.
Use the approved adapter or cable included in the product box.
If you use the unapproved adapter or cable, it cause the damage or malfunction of the computer.
NP UM Rev 4.1
67
Appendix
Use only properly earthed electric sockets or extension cords.
Unearthed electric sockets or extension cords may cause electric shock. Any connection to unearthed electric sockets or extension cords may produce an electric field from a current leak.
If water or other substances enters the product, disconnect the power cable and contact a Samsung Service Center. For notebook computers that are supplied with an optional removable battery, disconnect the battery.
Failure to do so may result in electric shock or fire due to the malfunction of the inner part.
Do not let dust accumulate on the power cord or the electric socket. Regularly wipe the power cord and the electric socket with a dry cloth.
Failure to do so may result in electric shock or fire.
Do not bend or damage the power cable or the AC adapter with a heavy or sharp-edged object.
A damaged cable or cord may result in electric shock or fire.
Keep the battery, AC adapter, and the power cord away from infants, children, and pets.
Failure to do so may result in electric shock or damage.
Battery usage related
Use manufacturer-approved batteries, chargers, accessories, and supplies.
• Using generic batteries or chargers may shorten the life of your product or cause the computer to malfunction. They may also cause a fire or cause the battery to explode.
• Use only Samsung-approved battery and charger specifically designed for your device. Incompatible battery and charger can cause serious injuries or damage to your device.
• Samsung cannot be responsible for the user’s safety when using accessories or supplies that are not approved by
Samsung.
Take care not to allow metal objects such as a key or clip to touch the battery terminal (metal parts).
This may cause excessive current and result in fire, burns, or damage to the battery.
If the computer or the computer battery leaks, emits strange odors, or swells, immediately stop using the computer and contact a Samsung Service Center.
Failure to do so may result in an explosion or fire.
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Appendix
Replace a run-down battery with a new, Samsung-approved battery.
Dispose of worn-out batteries properly.
• There is a danger of fire or explosion.
• The battery disposal method may differ depending on your country and region. Dispose of the used battery in an appropriate way.
When removing the real time clock (RTC) battery, keep it away from infants and children.
If a child swallows the battery, the child may suffocate. If this happens, immediately contact a doctor.
Do not throw or disassemble the battery and do not put it into water.
There is a danger of injury, fire or explosion.
Charge the battery according to the instructions in the manual.
Failure to do so may cause an explosion or fire.
Usage related
Do not use the computer on heated floors or electric pads, or on beds, blankets, or cushions that block the ventilation of the computer.
A blocked vent causes the computer to overheat, resulting in an explosion, fire, burns, or computer malfunction.
Do not use the computer in hot or humid locations, such as a bathroom, sauna, or inside a car during summer.
Failure to do so may result in computer malfunction or electric shock.
The computer can be used in locations with an ambient temperature of 10 °C to 35 °C and a relative humidity of 20 % to
80 %RH.
To avoid suffocation, keep the plastic bag away from infants and children.
Putting a plastic bag over the head may result in suffocation.
Never heat the computer (or the battery) or put the computer
(or the battery) into a fire or microwaves.
Failure to do so may result in an explosion or fire.
69
Appendix
Before cleaning the computer, disconnect all the cables that are connected to the computer. For notebook computers that are supplied with an optional removable battery, disconnect the battery.
Failure to do so may result in electric shock or fire.
Keep the computer away from water or liquid.
Water or liquid entering the computer may short-circuit the computer, resulting in electric shock or fire.
If the computer is dropped or broken, disconnect the power cord and contact a Samsung Service Center. For notebook computers that are supplied with an optional removable battery, disconnect the battery.
Using a broken computer may result in electric shock or fire.
Do not touch the computer’s surface or the vents for extended periods while the computer is on.
Contact with the vent or the surface for extended periods may result in low-temperature burns, such as redness on the skin.
Do not carry your device in your back pockets.
• The device may be damaged, explode, or result in a fire if too much pressure is applied to it.
• You may be injured if you are bumped or fall.
Caution
Failure to follow instructions marked with this symbol may result in minor physical injury or damage to the computer.
Installation related
Do not block the ports (holes), vents, etc. of the product and do not insert objects.
Damage to a component within the computer may cause electric shock or fire.
When using the computer on its side, ensure the vents are clear and facing upwards.
Failure to do so, may cause the internal temperature of the computer to rise and the computer to malfunction or halt.
Keep the computer’s vents at least 15 cm away from walls and other objects.
Failure to do so may result in physical injury.
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Appendix
Do not place or use the computer on slanted or vibrating surfaces.
Failure to do so may result in computer malfunction or damage.
Do not place heavy objects on the product.
This may cause a problem with the computer. In addition, the object may fall and cause injury or damage the computer.
Properly shut down, disconnect and secure the computer cables before moving it.
Failure to do so may damage the computer or cause someone to trip over a loose cable.
Usage related
Do not use the pen for unintended purposes, such as poking the body like eyes or ears and do not put it in your mouth.
Doing so may result in physical injury.
Do not place a candle, light cigar, etc. over or on the product.
There is a danger of fire.
Make sure to have the product tested by a safety service engineer after repairing the product.
Using a repaired product without testing it for safety may cause an electric shock or fire.
In case of lightning, immediately turn the system off, disconnect the power cord from the wall outlet and phone line from modem.
There is a danger of electric shock or fire.
Connect only permitted devices to the connectors or ports of the computer.
Failure to do so may result in an electric shock or fire.
71
Appendix
Close the LCD panel only after checking if the notebook computer is turned off.
The temperature may rise and it may cause deformation of the product.
Do not press the eject button while the CD-ROM drive is in operation.
You might lose data and the disc might be suddenly ejected and could cause an injury.
Do not drop or hit the computer against anything.
Failure to do so may result in physical injury or computer malfunction.
When handling computer parts, follow the instructions on the manual supplied with the parts.
Failure to do so may result in damage to the product.
If the product emits smoke or there is a burning smell, disconnect the power plug from the wall outlet and contact a
Samsung Service Center immediately. For notebook computers that are supplied with an optional removable battery, disconnect the battery.
There is a danger of fire.
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers.
• The battery may leak.
• Your device may overheat and cause a fire.
Do not use damaged or illegally modified CDs.
There is a danger of damaging the product or personal injury.
Do not insert the fingers into the ports (holes), card slot, or vents.
There is a danger of injury or electric shock.
Use recommended computer cleansing solutions when cleaning the product and only use the computer when it is completely dry.
Failure to do so may result in electric shock or fire.
You should not use a paper clip to perform an emergency disc ejection while the disc is in motion. Make sure to use the emergency disc eject method only when the Optical Disc Drive has stopped.
There is a danger of injury.
72
Appendix
Do not place your face close to the Optical Disc Drive tray when it is operating.
There is a danger of injury due to an abrupt ejection.
Do not use the product if it is cracked or broken.
Broken glass or acrylic could cause injury to your hands and face.
Take the device to a Samsung Service Center to have it repaired.
When using wireless communication (LAN, Bluetooth, etc.) always follow applicable instructions. For example, airlines and hospitals have strict requirements.
Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. The airport security devices that check carry-on luggage, such as conveyor belts, use X-rays instead of magnetism and will not damage a drive.
Keep the computer away from magnetic material.
• Magnetic materials may cause computer malfunction or cause the battery to discharge.
• To avoid damaging the computer or magnetic stripe cards, such as credit cards, keep magnetic stripe cards away from the computer.
Do not use your computer in a hospital or on an aircraft that can be interfered with by radio frequency.
• Avoid using your computer within a 15 cm range of a pacemaker, if possible, as your computer can interfere with the pacemaker.
• To minimize possible interference with a pacemaker, use your computer only on the side of your body that is opposite the pacemaker.
• If you use medical equipment, contact the equipment manufacturer before using your computer to determine whether or not the equipment will be affected by radio frequencies emitted by the computer.
• When in a hospital, turn off your computer and follow all hospital regulations. Radio frequencies emitted from the computer may affect medical equipment.
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Appendix
Upgrade Related
Do not attempt to upgrade the computer, unless you are qualified. Otherwise, contact a Samsung Service Center or an authorized technician.
When you upgrade permitted devices, according to the manual, follow the specified instructions in the manual to upgrade them. Do not disassemble any other parts by yourself.
Failure to do so may result in computer malfunction, electric shock, or fire.
Take care when touching the product or parts.
The computer may be damaged or you may be injured.
Do not disassemble the power supply unit in any circumstances.
Failure to do so may result in electric shock, fire, or an explosion.
Shut down the computer and disconnect all cables before disassembling the computer. For notebook computers that are supplied with an optional removable battery, disconnect the battery.
Failure to do so may cause electric shock.
Make sure to close the computer cover before connecting the power after a reassembly.
There is a danger of electric shock if your body touches an internal part.
Never disassemble or repair the product by yourself.
There is a danger of accident. Use authorized Samsung Service
Center.
To connect a device that is not manufactured or authorized by Samsung, enquire at a Samsung Service Center before connecting the device.
There is a danger of damaging the product.
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Storage and movement related
Do not store the computer in an enclosed space, such as a computer bag, while it is running.
Failure to do so may result in fire. Completely shut down the computer before putting the computer into an enclosed space.
When carrying the notebook computer with other items, such as the adapter, mouse, books etc., take care not to press anything against the notebook computer.
If a heavy object is pressed against the notebook computer, a white spot or stain may appear on the LCD.
Do not operate or look at the computer while driving a vehicle.
There is a danger of a traffic accident. Please concentrate on driving.
For long periods of inactivity or storage, discharge the battery and separate it from the computer (for external or removable battery types).
Cautions on preventing data loss (hard disk management)
Take care not to damage the data on a storage device.
• Subjecting the device to physical impacts may result in data loss.
• The data may be lost when the computer is turned off or reset by a power failure while the storage device is operating.
• The data may be lost and irrecoverable due to a computer virus.
• The data may be lost if the power is turned off while running an application.
• Samsung is not liable for any loss of data on the storage device.
To prevent data loss due to damage to the hard disk drive, please back up the data frequently.
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Appendix
LCD bad pixels
Samsung observes strict specifications regarding the quality and reliability of the LCD. However, there is a small chance that a few pixels may be bad. A large number of bad pixels can cause problems with the display, but a small number of bad pixels does not generally affect computer performance.
Samsung’s quality standards for bad pixels are as follows:
• Bright dot : 2 or fewer
• Black dot : 4 or fewer
• Combination (bright and dark) : 4 or fewer
Clean the LCD screen with a soft cloth dampened with computer cleansing detergent.
Do not use excessive force. Doing so may damage the LCD screen.
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Appendix
Important safety information
Safety instructions
The system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
Always follow these instructions to help guard against personal injury and damage to the system.
Setting up the system
• Read and follow all instructions marked on the product and in the documentation before operating the system. Retain all safety and operating instructions for future use.
• Do not use this product near water or a heat source such as a radiator.
• Set up the system on a stable work surface.
• The product should be operated only with the type of power source indicated on the rating label.
• Ensure that the electrical outlet to power the equipment is easily accessible in case of fire or short circuit.
• If the computer has a voltage selector switch, make sure that the switch is in the proper position for your area.
• Openings in the computer case are provided for ventilation.
Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the system for ventilation when setting up your work area. Never insert objects of any kind into the computer ventilation openings.
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• Ensure that the fan vents on the bottom of the casing are clear at all times. Do not place the computer on a soft surface, doing so will block the bottom vents.
• When using an extension cord with this system, make sure that the total power rating on the products plugged into the extension cord does not exceed the extension cord power rating.
• For Notebooks with glossy display bezels the user should consider the placement of the Notebook as the bezel may cause reflections from surrounding light and bright surfaces.
Care during use
• Do not walk on the power cord or allow anything to rest on it.
• Do not spill anything on the computer or its components.
The best way to avoid spills is to not eat or drink near the computer or its components.
• Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer.
Dispose of batteries according to the manufacturers instructions. If the CMOS battery requires replacement ensure that a qualified technician performs the task.
• When the computer is turned off, a small amount of electrical current still flows through the computer.
To avoid electrical shock, always unplug all power cables, remove the battery and modem cables from the wall outlets before cleaning the system.
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• Unplug the system from the wall outlet and contact a
Samsung Service Center if:
– The power cord or plug is damaged.
– Liquid has been spilled into the computer.
– The computer does not operate properly when the operating instructions are followed.
– The computer was dropped or the casing is damaged.
– The computer performance changes.
Operating instructions
1
When installing and operating devices please refer to safety requirements in the user manual.
2
Devices can be used only with the equipment specified in the technical specifications of the devices.
3
If any smell of burning or smoke is detected from the computer the unit should be switched off and the battery removed. The unit should be checked by a qualified technician before reuse.
4
Service and repair of devices should be carried out by authorized service centers.
5
Do not allow the portable computer to operate with the base resting directly on exposed skin for extended periods of time.
The surface temperature of the base will rise during normal operation (particularly when AC Power is present). Allowing sustained contact with exposed skin can cause discomfort or eventually a burn.
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Appendix
Replacement parts and accessories
Use only replacement parts and accessories recommended by manufacturer.
To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.
Do not use this product in areas classified as hazardous.
Such areas include patient care areas of medical and dental facilities, oxygen rich environments, or industrial areas.
Battery disposal
Do not put rechargeable batteries or products powered by non-removable rechargeable batteries in the garbage.
Contact the Samsung Service Center for information on how to dispose of batteries that you cannot use or recharge any longer.
Follow all local regulations when disposing of old batteries.
THERE IS RISK OF EXPLOSION IF BATTERY IS REPLACED BY
AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.
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Appendix
Laser safety
All systems equipped with CD or DVD drives comply with the appropriate safety standards, including IEC 60825-1. The laser devices in these components are classified as “Class 1 Laser
Products” under a US Department of Health and Human Services
(DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location.
• Laser Safety Note : Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive.
• Class 1M laser radiation when operating part is open.
Do not view directly with optical instruments.
• Class 3B invisible laser radiation when open.
Avoid exposure to the beam.
Connecting and disconnecting the AC adapter
The socket-outlet shall be installed near the equipment and shall be easily accessible.
Do not unplug the power cord by pulling the cable only .
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Appendix
Power cord requirements
The power cord set (all plug, cable and AC adapter plug) you received with your computer meets the requirements for use in the country where you purchased your equipment.
Power cord sets for use in other countries must meet the requirements of the country where you use the computer. For more information on power cord set requirements, contact your authorized dealer, reseller, or service provider.
General requirements
The requirements listed below are applicable to all countries:
• All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used.
• The power cord set must have a minimum current capacity of 7A and a nominal voltage rating of 125 or 250 volts AC, as required by each country’s power system (USA only).
• The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C7
(or C5) connector, for mating with appliance inlet on the computer.
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Appendix
Regulatory compliance statements
Wireless guidance
(If fitted with 2.4 G band or 5 G band)
Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz/5 GHz Band, may be present (embedded) in the notebook system. The following section is a general overview of considerations while operating a wireless device.
Additional limitations, cautions, and concerns for specific countries are listed in the specific country sections (or country group sections). The wireless devices in the system are only qualified for use in the countries identified by the Radio Approval
Marks on the system rating label. If the country you will be using the wireless device in, is not listed, please contact your local Radio
Approval agency for requirements. Wireless devices are closely regulated and use may not be allowed.
The RF field strength of the wireless device or devices that may be embedded in the notebook are well below all international
RF exposure limits as known at this time. Because the wireless devices (which may be embedded into the notebook) emit less energy than is allowed in radio frequency safety standards and recommendations, manufacturer believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.
Some circumstances require restrictions on wireless devices.
Examples of common restrictions are listed on the next page:
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Appendix
• Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.
802.11ABGN (also known as wireless Ethernet or Wi-Fi) and Bluetooth communication devices are examples of devices that provide wireless communication.
• In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless device may be restricted or eliminated. Airports, Hospitals, and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated. When in environments where you are uncertain of the sanction to use wireless devices, ask the applicable authority for authorization prior to use or turning on the wireless device.
• Every country has different restrictions on the use of wireless devices. Since your system is equipped with a wireless device, when traveling between countries with your system, check with the local Radio Approval authorities prior to any move or trip for any restrictions on the use of a wireless device in the destination country.
• If the system came equipped with an internal embedded wireless device, do not operate the wireless device unless all covers and shields are in place and the system is fully assembled.
• Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact the manufacturer for service.
• Only use drivers approved for country in which the device will be used. See the manufacturer System
Restoration Kit, or contact the manufacturer’s technical support for additional information.
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Appendix
United States of America
USA and Canada Safety Requirements and Notices
Do not touch or move antenna while the unit is transmitting or receiving.
Do not hold any component containing the radio such that the antenna is very close to touching any exposed parts of the body, especially the face or eyes, while transmitting.
Do not operate the radio or attempt to transmit data unless the antenna is connected; if not, the radio may be damaged.
Use in specific environments:
The use of wireless devices in hazardous locations is limited by the constraints posed by the safety directors of such environments.
The use of wireless devices on airplanes is governed by the Federal
Aviation Administration (FAA).
The use of wireless devices in hospitals is restricted to the limits set forth by each hospital.
Explosive Device Proximity Warning
Do not operate a portable transmitter (such as a wireless network device) near unshielded blasting caps or in an explosive environment unless the device has been modified to be qualified for such use.
Use On Aircraft Caution
Regulations of the FCC and FAA prohibit airborne operation of radio-frequency wireless devices because their signals could interfere with critical aircraft instruments.
Other wireless devices
Safety notices for other devices in the wireless network:
Refer to the documentation supplied with wireless Ethernet adapters or other devices in the wireless network.
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Appendix
The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency. Any changes or modification to said product not expressly approved by Intel could void the user’s authority to operate this device.
Unintentional emitter per FCC Part 15
Responsible Party – U.S. Contact Information
Samsung Electronics America, Inc.
85 Challenger Road.
Ridgefield Park, NJ 07660
Phone: 1-800-SAMSUNG (726-7864)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
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Appendix
If necessary, the user should consult the dealer or an experienced radio/television technician for additional suggestions. The user may find the following booklet helpful: “Something About
Interference.”
This is available at FCC local regional offices. Our company is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by our company. The correction will be the responsibility of the user. Use only shielded data cables with this system.
Intentional emitter per FCC Part 15
(If fitted with 2.4 G band or 5 G band)
Low power, Radio LAN type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz/5 GHz Band, may be present (embedded) in the notebook system. This section is only applicable if these devices are present. Refer to the system label to verify the presence of wireless devices.
Wireless devices that may be in the system are only qualified for use in the United States of America if an FCC ID number is on the system label.
This device is restricted to indoor use due to its operation in the
5.15 to 5.25 GHz frequency range. FCC requires this product to be used indoors for the frequency range 5.15 to 5.25 GHz to reduce the potential for harmful interference to co-channel Mobile
Satellite systems. High power radars are allocated as primary users of the 5.25 to 5.35 GHz and 5.65 to 5.85 GHz bands. These radar stations can cause interference with and/or damage this device.
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Operation of this device is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Wireless devices are not user serviceable. Do not modify them in any way.
Modification to a wireless device will void the authorization to use it. Contact manufacturer for service.
Health and safety information
Exposure to Radio Frequency (RF) Signals
Certification Information
This product can contain an embedded radio transmitter and receiver. It is designed and manufactured not to exceed the exposure limits for radio frequency (RF) energy set by the Federal
Communications Commission (FCC) of the U.S. government. These
FCC exposure limits are derived from the recommendations of two expert organizations, the National Council on Radiation Protection and Measurement (NCRP) and the Institute of Electrical and
Electronics Engineers (IEEE). In both cases, the recommendations were developed by scientific and engineering experts drawn from industry, government, and academia after extensive reviews of the scientific literature related to the biological effects of RF energy.
Before a new model is available for sale to the public, it must be certified to the FCC that it does not exceed the exposure limit established by the FCC. Evaluation per each model is performed in positions and locations (e.g. at the bottom on the body) as required by the FCC.
88
Appendix
For body worn operation, this model meets the FCC RF exposure guidelines when used with Samsung accessory designated for this product. Non-compliance with the above restrictions may result in violation of FCC RF exposure guidelines.
RF exposure or SAR information can be viewed on-line at www.fcc.gov/oet/ea/fccid/ . This site uses this product FCC ID number on the outside of the product. Sometimes it may be necessary to remove the battery pack to find number. Once you have the FCC ID number for a particular product, follow the instructions on the website and it should provide RF exposure information or values for typical or maximum SAR for particular product.
For corresponding model only
The Specific Absorption Rate (SAR) is a measure of the rate of absorption of RF energy by the human body expressed in units of watts per kilogram (W/kg). The FCC wireless devices to comply with a safety limit of 1.6 watts per kilogram (1.6 W/kg).
SAR level of this device while operating can be well below the maximum value. This is because the device is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output.
89
Appendix
Manufacturer information
Samsung Electronics Co., Ltd.
129, Samsung-Ro, Yeongtong-Gu, Suwon-City, Gyeonggi-Do,
443-742, Korea
Samsung Electronics Suzhou Computer Co., Ltd.
No. 198, Fangzhou Road, Suzhou Industrial Park, Jiangsu Province,
215021, China
Tel: +86-0512-6253-8988
For the web or the phone number of the Samsung Service Center, see the Warranty or contact the retailer where you purchased your product.
RTC caution
CAUTION: Danger of explosion if battery is incorrectly replaced.
Replace only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the
Manufacturer’s instruction.
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Appendix
WEEE symbol information
Correct disposal of this product (Waste Electrical &
Electronic Equipment) systems)
(Applicable in countries with separate collection
This marking on the product, accessories or literature indicates that the product and its electronic accessories (for example, charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life.
To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal.
For information on Samsung’s environmental commitments and product regulatory obligations, e.g. REACH, WEEE or Batteries, visit our sustainability page available via www.samsung.com
.
India only
For more information on safe disposal and recycling visit our website www.samsung.com/in or contact our Helpline numbers -
18002668282, 180030008282.
This product is RoHS compliant.
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Appendix
Correct disposal of batteries in this product systems)
(Applicable in countries with separate collection
This marking on the battery, manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66. If batteries are not properly disposed of, these substances can cause harm to human health or the environment.
To protect natural resources and to promote material re-use, please separate batteries from other types of waste and recycle them through your local, free battery return system.
USA only
This Perchlorate warning applies only to primary CR (Manganese
Dioxide) Lithium coin cells in the product sold or distributed ONLY in California USA.
“Perchlorate Material- special handling may apply, see www.dtsc.ca.gov/hazardouswaste/perchlorate .”
Dispose unwanted electronics through an approved recycler.
To find the nearest recycling location, go to our website: www.samsung.com/recycling or call, 1-800-SAMSUNG.
For battery recycling go to call2recycle.org
; or call 1-800-822-8837.
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Appendix
Samsung package Take-Back program
In partnering with select recyclers, Samsung offers packaging take-back at no cost to you.
Simply call the following number for the locations nearest you.
CRT Processing, LLC
(877) 278-0799
Kathy Severson – Logistics contact
Dispose unwanted electronics through an approved recycler.
To find the nearest recycling location, go to our website: www.samsung.com/recycling or call, 1-800-SAMSUNG.
93
Some content may differ from the computer depending on the region, service provider, software version, or computer model, and is subject to change without prior notice.
www.samsung.com
English. 05/2019. Rev. 1.2
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