JELD-WEN 3751, 462709, 8b6114, 8b6110, W31295, 8b6172, 380357, 8b6115, 462710, 380358 User manual

JELD-WEN 3751, 462709, 8b6114, 8b6110, W31295, 8b6172, 380357, 8b6115, 462710, 380358 User manual
Aluminum Windows & Patio Doors (JCM001)
Caring for your aluminum windows and patio doors will
save time and money. Proper maintenance requires periodic
tasks to maintain long life, smooth operation, and warranty
coverage. Regular inspections and minor maintenance are the
best ways to keep these products in good condition.
This guide provides important information that will help to keep aluminum windows and patio doors looking beautiful and
operating smoothly for many years. It is necessary to take some time every year to clean and inspect your aluminum windows and
patio doors for damage.
Precautions and Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Needed Materials & Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Basic Inspections & Maintenance. . . . . . . . . . . . . . . . . . . . . . . 2
Cleaning Glass & Aluminum Surfaces . . . . . . . . . . . . . . . . . . . 4
Hardware Cleaning & Lubrication. . . . . . . . . . . . . . . . . . . . . . 5
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Inspection Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
For questions, feel free to contact us by phone or email:
• Email: [email protected]
• Phone: 1-(800)-JELD-WEN/1-(800)-535-3936
Top Rail
Top Rail
Head Jamb Grille
Head Jamb
Side Jamb
Sash Lock
Meeting Rail
Bottom Rail
The advice offered herein can be done by a homeowner with some mechanical aptitude. If you are unsure, it is recommended that you hire a trained service provider
such as a competent and licensed construction contractor or building professional. JELD-WEN disclaims any and all liability associated with the use and/or provision of
these instructions. Any reliance upon the information or advice is at the risk of the party so relying. The information contained herein may be changed from time to
time without notification.
© 2009, JELD-WEN, inc. | JELD-WEN, the JW icon and Reliability for real life are registered trademarks of JELD-WEN, inc., Oregon USA.
All other trademarks are the property of their respective owners.
• Window insect screens are not security devices and will not
prevent a child or anyone from falling through.
• Never mix cleaners or solvents. This may be dangerous as
well as ineffective.
• Use help when working with a large window sash or patio
door panel to avoid injury.
• Use proper/safe equipment and precautions when cleaning
and servicing the exterior side of windows above ground
• If using commercial cleaning or finishing products or
solvents, carefully read and follow safety instructions,
warnings, cautions and disposal instructions on
manufacturer’s labels. Wear appropriate safety gear
(e.g. clothing, goggles, gloves) and provide plenty of
• Do not power-wash windows or use a garden hose;
this can cause seal failure and allow water to enter the
• When cleaning exterior, multi-story windows, begin with
the upper story and work down.
• Avoid using metal tools, razor blades, or other sharp
objects and abrasive cleaners. They can damage window
surfaces, scratch glass and remove exterior glass coatings.
• Do not allow aggressive cleaners to come into contact with
Aluminum surfaces. Immediately rinse and dry.
• Do not allow cleaners to puddle or collect at glass edges
near glazing materials.
• Avoid cleaning in direct sunlight or in temperatures too
hot or too cold.
• Immediately clean spills.
• Avoid excessive rubbing and over-cleaning.
• Most solvents are flammable and/or toxic and must be
handled with extreme care. Do not use near open flame,
sparks, or electrical motors.
• Do not scour.
• Clean and rinse one area at a time.
• Clean twice a year (monthly in coastal areas) or when dirty.
• After-market tints and films are not recommended, as they
may cause damage to the glass and/or sealant.
• Baby shampoo or mild soap and water or vinegar and
• Several clean, soft, non-abrasive, absorbent Chamois or
lint-free dry cloths
• Soft bristle brush
• Spray bottle
• Vacuum cleaner
• Sponge
• Appropriate solvent
• Commercial glass cleaning products or solvents (for
stubborn stains)
• Plastic putty knife (for paint or label removal)
• Plastic wrap (for label removal)
• Spray silicone
1. Inspect screens for:
• Cuts, scratches, or holes
• Looseness
2. Replace or repair damaged screens. Contact a local
supplier for repair or replacement information.
Note! Screens may not be covered under manufacturer’s
warranty. To be sure, ask your supplier or distributor.
1. Remove screen and place screen into tub or shower
if indoors; on lawn or hard surface if outdoors (avoid
exposure to dirt).
2. Gently spray with water and brush lightly with soft bristle
brush until clean (use gentle spray nozzle setting).
For stubborn dirt,
1. Gently scrub with soft bristle brush with mild soap and water.
2. Rinse clean.
3. Reinstall screen when dry.
Inspect sash or patio door panel annually (monthly for coastal
areas). If the window has a removable sash, it may be helpful
to remove it before inspection.
Gutters and overhangs protect windows and patio doors from
excess water exposure. Clear at least once per year.
• Inspect stiles and rails for damage.
• Check glass for cracks. If cracked, call your local glass
supplier for replacement.
• For insulating glass units, look for moisture or fogging
between glass panes (most likely to occur on cold
mornings). This may be an indication of seal failure. Call
us for recommendations.
• Verify the sealant at the lower corners of the frame is
intact. Repair as necessary with 100% silicone sealant.
Inspecting and maintaining weatherstrip can help avoid
costly structural damage from water leakage and energy loss
due to air and/or water infiltration. Replace weatherstrip
that is missing, torn, cracked, brittle, discolored, gummy, or
that has no “bounce back” when pressed down. Call us for
replacement instructions.
• We recommend denatured alcohol for non water-soluble
cleaning (for stubborn stains, lacquer thinner may be
used in small amounts and only as directed). Other
solvents such as mineral spirits or petroleum-based
products may damage or dissolve weatherstrip.
• When using alcohol, always test small area first to avoid
product damage.
Aluminum windows and patio doors are not subject to
moisture damage; however, damage could develop in the
structure around the unit if water does not drain properly
from the sill area. Weep systems are designed to drain water
to the exterior. If water does not drain quickly from the sill
through the weep
system, check the
weep holes for
blockage as follows:
1. Regularly clean
sill track with
vacuum or wipe
thoroughly with
damp cloth.
2. Pour small amount of water (1 cup) into interior sill track.
If water drains through exterior weep holes or crevice,
system is clear. If not, continue to Step 3 to clean.
3. Insert thin wire into the exterior weep hole in the frame.
Do not insert the wire farther than necessary to clear the
blockage because the insulating glass unit may become
damaged. Call us if unsure.
4. Repeat step one until water runs clear to the exterior. If
not successful, call a service technician.
1. Clean with damp cloth or mild soap and water.
A proper seal of the joint between the window and the
exterior surface of the structure will provide a proper shield
from the elements and will keep water and/or air from
leaking into the home.
2. Rinse and dry thoroughly.
Inspect sealant in the joint for:
• Do not use anything sharp near weatherstrip.
Light Cleaning
3. Repeat if necessary.
• Cracks
Non Water-Soluble Cleaning
• Voids
Clean with denatured alcohol on soft cloth. If denatured
alcohol doesn’t work:
• Deteriorating areas (e.g. loss of adhesion)
1. Clean with small amount lacquer thinner on soft cloth.
Repair damaged sealant with a best quality sealant.
2. Repeat if necessary.
Note! Do not apply sealant to areas where installer or
contractor did not originally seal. Seek professional advice
from an installer or contractor if unsure.
3. Clean with mild soap and water, then rinse. If
unsuccessful, consider replacing weatherstrip.
If weatherstrip is loose or falling out of the kerf:
1. Carefully remove weatherstrip.
2. Apply thin bead of silicone sealant into kerf.
3. Reinstall weatherstrip.
4. Hold in place with tape for 24 hours.
5. Carefully remove tape.
When repairing a sealant joint, 100% silicone sealant
is the most durable, but it cannot be painted. Use
100% polyurethane sealant if painted. Follow sealant
manufacturer’s instructions for proper application.
Some window sashes may be removed (horizontal slider), tilted in (tilt & side-load single-hung), or opened (casements without
egress hinges) for easier access to the exterior surface. For specific details on sash removal, please refer to the appropriate product
guide for your window at
Prepare cleaning solution (1 tsp baby shampoo to one gallon of
water or 1-1/2 cups vinegar to one gallon of water).
1. Soak dried latex paint drips with warm water and baby
shampoo solution.
1. Rinse surface with clean water from top to bottom.
2. Wipe with damp cloth or sponge.
2. Clean with mild soap and water and sponge or soft brush
with uniform pressure horizontally, then vertically.
If needed,
Note! Quickly rinse and dry any run-down. Don’t allow
cleaning solutions to collect or puddle on surfaces,
crevices, etc.
3. Promptly rinse thoroughly with clean water (sponging
while rinsing may be helpful; do not allow cleaning
solution to dry on the surface).
4. Wipe dry with lint-free, dry cloth.
5. If necessary, repeat steps above until clean.
6. Dry window frame and sill with separate cloth.
For stubborn stains, commercial glass cleaning products may
be necessary.
• Apply small amount directly to the stain. Avoid spilling or
dripping down the glass.
• Some persistent stains may need higher strength cleaning
solutions that contain active ingredient chemicals such as
toluene, xylene, mineral spirits or naphtha. Special care
must be taken when using these types of cleaners.
3. Scrape gently with plastic putty knife. Repeat soak and
4. Repeat if necessary.
Note! For oil-based paint drips, consult local paint professional.
Slowly peel from one corner. If label tears or sticks, moisten
with soapy water and gently scrape with plastic putty knife.
Stubborn labels can be soaked with soapy water and covered
overnight with plastic wrap. Gently remove with plastic putty
• The Glass Association of North America (GANA):
• Cardinal Glass Industries:
Note on Websites! Website content is subject to change and
should be used for informational purposes only. JELD-WEN is
not responsible for third-party information.
• For oil and grease: try baking soda and water or washing
soda and water.
• Rinse thoroughly with clean water and dry.
Aluminum windows usually have either a “baked-on” enamel
finish or an anodized protective finish. Inspect aluminum
surfaces for scratches or cracks in the finish. Pay close
attention to bare aluminum (edges and weep holes) and areas
of no finish.
Bare aluminum will oxidize over time. Oxidation is a natural
occurrence that produces a coating that wipes off as a dark,
metallic-looking residue. To remove oxidation:
1. Gently remove with fine scratch pad or steel wool; do not
scratch finished surfaces.
2. Dust or vacuum residue and wipe clean with damp cloth.
For optimum protection against oxidation, apply a coat of
high quality car wax over the enamel or anodized finish.
To clean finished or coated (e.g. anodized) aluminum surfaces:
1. Wipe with sponge and water.
2. Dry with soft cloth.
If soil adheres:
1. Sponge or lightly brush with mild soapy water.
2. Rinse and wipe dry with soft cloth.
For very stubborn soil:
1. Wipe with mild solvent (mineral spirits) and a clean soft
cloth or non-abrasive nylon cleaning pad to remove
grease, sealant or caulking compounds.
2. Dry with separate clean cloth.
3. Clean residue with sponge, mild soap and water, rinse
and let dry.
Cleaning and lubrication help to maintain and restore smooth operation to movable parts of windows and patio doors and, in most
cases, offer corrosion protection. Always thoroughly clean hardware before lubricating.
Maintain hardware any time windows are not opening or
closing properly or at least bi-annually (monthly for coastal
areas) for the following:
• Clean dirt/debris
• Tighten loose screws
• Replace damaged hardware
Use caution with silicone-based sprays. Apply only in small
amounts and do not overspray. Wipe off excess lubricant to
avoid staining and/or damage to other window or patio door
parts. Silicone may cause some hard plastic parts to become
The following substances may damage protective hardware
finishes. Do not use:
• Vinegar-based cleaners
• Citrus-based cleaners (lemon, etc.)
Metal hardware offers functionality, aesthetic appeal and
resistance to corrosion, but is not totally corrosion proof.
Replace corroded hardware.
Plastic hardware offers high resistance to the elements;
however, over time, can deteriorate from ultraviolet light,
heat, cold, and chemical exposure.
• Paint removers
• Window cleaners
• Brick/siding washes
• Any other industrial or abrasive cleaners
General Cleaning
Heavy Cleaning
1. Remove hardware for easier cleaning.
2. Use mild soap and water on a soft cloth or sponge; rinse
and wipe dry. For stubborn dirt, use a soft bristle brush to
gently scrub.
Solvents, abrasives, and other cleaners could cause damage
to protective coatings on hardware. If the general cleaning
procedure is not sufficient, call us for recommendations.
3. Apply several coats of high quality, non-abrasive car wax.
4. Reinstall hardware.
Different hardware parts need different types of lubricants.
Suggested Lubricant Types
White or Lithium Grease:
Protects metal surfaces against corrosion, reduces
friction and wear on moving parts, and is an excellent
multi-purpose lubricant.
Graphite (spray black carbon powder):
Use for door lock key ways and hinges.
Note! Use care when applying graphite to prevent
possible staining of parts.
Spray Silicone:
Use for slider tracks, jamb liners, and weatherstrip.
Note! Do not spray directly onto hardware surfaces.
Spray onto clean cloth to apply.
There are two different single-hung windows. One offers a
side-load sash identified by a metal clip and the other utilizes
a fixed, screwed in balance rod.
1. Vacuum track or side jambs thoroughly (check for
obstructions such as rocks, pet hair, etc.).
2. Wipe with sponge, mild soap and water.
3. Rinse and let dry.
4. Apply silicone spray to dry, soft cloth; wipe on track or
side jambs; do not apply silicone to weatherstrip.
5. Install sash (if previously removed).
Plastic Hardware
Note! Butt hinges are located on
swinging patio doors and some
window styles. Lubricate hinges with
light oil (3-In-One oil or equivalent)
annually or when noisy.
Horizontal Sliders & Single-Hung Windows
Light Oil (such as 3-in-One ):
Use for sliding or rotating joints.
Most hard plastic hardware parts
(e.g. sash retainer latches) require
periodic cleaning for smooth
operation and do not require
Butt Hinges
6. Slide sash back and forth (up and down on single-hung)
to check operation.
Retainer Latch
Casement/Awning Hardware
Casement/Awning Rotating Joints
Note! New operators and hinges are already greased and
oiled and should not need lubrication. Periodically lubricate
operator gear mechanisms with white or lithium grease.
Light oil provides lubrication for rotating joints such as hinge
pivots. Spray lubricants or graphite are acceptable, but need
frequent application.
Grease Here
Oil Here
1. Open window for access to joints.
2. Oil as shown.
Slider Tracks & Jamb Liners
Slider tracks or jamb liners can become dirty and difficult to
operate. Keep clean and lubricate as follows:
Operator with
removable cover
Grease Here
Oil Here
2. Vacuum track or wipe with a soft cloth.
3. Apply spray silicone to dry, soft cloth. Wipe onto track,
jamb liner and/or weatherstrip. Do not apply silicone to
pile (fuzzy) weatherstrip.
Clean Slide Do not lubricate
4. Reinstall sash(es) and check operation.
Oil each
pivot point
There are two types of operators with gear mechanisms:
• Removable cover
• Non-removable cover with the gears reachable through
the back
For operators with removable covers:
Note! Some handle styles don’t have screws and will just
pull off.
1. Remove set screw on crank handle with small
screwdriver or Allen wrench; remove handle.
2. Gently remove plastic cover (lift from the base).
3. Apply grease to gears and oil to joints.
Patio Door Rollers & Multi-Point Locks
Removing patio door panels can be dangerous and should be
performed by service personnel or at least with additional
1. Remove door
2. Tip door panel for
access to rollers on
the bottom.
3. Lubricate rollers
where the shaft
goes through the
middle of the
wheels with light
1. Use a small mirror for a better view of the gears.
4. Lightly oil multipoint lock at each
latch point.
2. Apply grease/oil through back side of operator.
5. Spray keyway lock with graphite lubricant.
For operators with non-removable covers:
1. Remove sash(es).
Key way
A window with a sash that opens from the side like a door.
A window with an upper and lower sash that slide vertically past each other.
Egress Hinge
A hinge used in conjunction with certain casement windows to allow a wider opening to meet emergency exit requirements.
The assembly of structural members (head, sill and jambs) used to fasten the window/patio door to the structure.
Insulated Glass Unit
A sealed assembly of two or more panes of glass separated by a spacer.
Jamb Liner
A removable balance system that fits into the side jamb.
A groove that often holds weatherstrip.
The slot in the lock where the key is inserted.
Patio Door Panel
An assembly comprised of stiles (vertical pieces), rails (horizontal pieces) and the patio door’s glass.
The horizontal piece of a sash or panel.
Retainer Latch
Secures sash into jamb to guide during operation. Releases to tilt for easy cleaning or removal.
An assembly comprised of stiles (vertical pieces), rails (horizontal pieces) and the window’s glass.
Seal Failure
The airtight seal between two panes of an insulating glass unit has broken and is usually discovered when excess moisture fogs the
inside of the glass panes.
Side Jamb
The vertical frame member on either side of the window or patio door.
The bottom horizontal frame member of a window.
Sill Track
The track on the sill of a sliding/gliding window or patio door that guides the sash as it opens and closes.
A window with one or more sashes that slide horizontally.
The vertical piece of a sash or panel.
A strip of material that covers the joint between two separate parts of a window or patio door and is used to prevent rain, snow
and cold air from entering.
Weep Hole
The visible exit or entry part of a water drainage system used to drain water out of a window unit.
INSPECTION DATE _____/_____/_____
• Aluminum Surface
 Dirty
 Cracks, scratches, blisters, other damage
• Sealant Joint
 Cracks, voids, other damage
 Deterioration, loss of adhesion
• Glass
 Dirty
 Scratched, cracked, other damage
• Weatherstrip
 Missing or loose
 Tears, cracks, other damage
 Brittle, gummy, discolored
 No “bounce back”
• Insect Screen
 Dirty
 Missing or loose
 Mesh damaged or loose
• Gutters
 Dirty
 Damaged
 Missing
• Aluminum Surface
 Dirty
 Scratched, cracked, other damage
• Glass
 Dirty
 Moisture between Panes (insulating glass only)
• All Product Hardware
 Dirty or damaged
 Discolored or tarnished
 Problems with sash locks
Casement/Awning Windows
 Operators working properly
 Operators need lubrication
Double/Single-Hung Windows
 Jamb liners damaged
 Sash balances fail to hold properly
 Problems with sash tilt latches
 Problems with cam pivots
Sliding Windows
 Track dirty
Patio doors
 Track dirty
 Problems with rollers
 Problems with locks
 Locks or hinges need lubrication
11-664 01/08 (SB 2M)
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