Hanover ORL5PCSW4RECFP-BRY Orleans 5-Piece Wicker Patio Fire Pit Seating Set with Autumn Berry Cushions Instructions / Assembly

Hanover ORL5PCSW4RECFP-BRY Orleans 5-Piece Wicker Patio Fire Pit Seating Set with Autumn Berry Cushions Instructions / Assembly
Outdoor Furniture
STOP
IMPORTANT
If you have any problems with this product (missing or damaged parts, assembly issues, etc.),
PLEASE DO NOT RETURN TO THE RETAILER/STORE
from where you purchased the product.
Please call our Toll-Free Customer Service Hotline at:
1-800-416-3511
Between 9:00 AM and 5:00 PM Eastern Time, Monday through Friday.
To expedite any future warranty claims, please retain the Instruction Sheet, Warranty
Card, and Receipt for future use.
Care and Maintenance
Store furniture in an upright position. Be careful to never allow water to build up in frames as this will
cause corrosion and freeze damage in cold climates. Wash all frames with a solution of mild soap and
water. Rinse with clean water and dry with a soft absorbent cloth towel. Frames can be treated with a
liquid wax for maximum protection against UV rays and/or salty, damp air. If your set includes
cushions, slings, and/or an umbrella they may be cleaned by hand with a solution of soap and water
with a clean water rinse. (Never machine wash cushions, slings or umbrella covers as this will result in
shrinkage or damage). After cleaning cushions tip on end and allow to drip dry. (Never use a
commercial or home dryer to tumble dry fabric goods). Do not use bleach or solvents to clean any
of the product! This will void the warranty.
Page 1
Outdoor Furniture
1-Year Limited Warranty Program
For a period of one (1) year after purchase, the Manufacturer will either repair or replace defective components in accordance with this
Limited Warranty. This warranty is between Manufacturer and the original purchaser and is valid only when accompanied by the
original purchaser’s sales receipt showing original date of purchase and location of purchase. Replacements under this warranty
revert back to the date of original purchase for future warranty.
Manufacturer or its authorized dealer can accept or reject warranty claims based on its findings. This warranty applies in normal
residential use only and is not intended for commercial use. Manufacturer can make substitutions as required of materials,
components, and sub-components of comparable value and utility. This warranty is limited to product repair or replacement (to be
determined solely by Manufacturer). Warranty return is limited to only the single affected component.
This warranty covers only manufacturing defects and does not cover normal wear and tear, damage due to acts of nature (such as, but
not limited to freezing or high winds), abuse or misuse, including chemical damage from suntan oil or other chemicals, exposure to
extreme heat or cold, abrasion or excessive weight. This product is intended to be used in standard installations only. This warranty
is invalid if the product is not used for intended purpose. Manufacturer disclaims liability for any aspect of installation and any
inconvenience caused by a defective part of a component.
Certain items are not covered by this warranty. These include, but are not limited to the following:
1. Components subjected to abuse, including abuse intended to simulate failure.
2. Damages caused by retailer, shipper or installation crew (such as scratches, dents, tears, chips, etc.).
3. Any part which merely exhibits normal wear yet functions essentially as new, including chips, scratches or stretching of
materials and stitching.
4. Tears, punctures, scratches or any damage caused by improper installation or use.
5. Damage to frames/welds resulting from improper assembly or exposure to water and/or sub-freezing temperatures is not
covered. General frame rusting is not covered.
6. Fading and/or discoloration of fabrics/cushions/straps/wicker resulting from exposure to the elements, chemicals, oils, fluids
or any other cause are not covered.
7. Umbrella bases are not covered under any circumstances.
8. Items sold “as is” or floor models.
To make a claim, call the toll-free number below. Please have available a copy of the original sales receipt along with a brief
description of the problem. Please also provide your email address and daytime telephone or cell phone #. Repairs or replacement will
be made at the Manufacturer’s option. Sales and use taxes, plus shipping and handling charges are the responsibility of the consumer.
THIS IS THE ENTIRE EXCLUSIVE EXPRESS LIMITED LIABILITY. THE MANUFACTURER NEITHER MAKES NOR IS RESPONSIBLE
FOR ANY OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THOSE OF RETAILING DEALERS. THIS
EXCLUSIVE REMEDY IS LIMITED TO RECEIPT OF A CREDIT IN CONNECTION WITH THE REPAIR OR REPLACEMENT OF ANY
PRODUCT OR COMPONENT DEEMED TO BE DEFECTIVE UNDER THE TERMS AND CONDITIONS AS STATED IN THIS
WARRANTY. NEITHER THE PRODUCT MANUFACTURER NOR ITS AGENTS SHALL BE LIABLE IN ANY CASE FOR INCIDENTAL,
INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY
BREACH OF THIS WARRANTY OR NEGLIGENCE EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EXCEPT AS OTHERWISE MAY BE REQUIRED BY LAW, THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OTHER
THAN THE WARRANTY DESCRIBED HEREIN, AND ALL OTHER WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF
Contact Warranty Services at
1-800-416-3511
Page 2
Care & Maintenance
Outdoor furniture can be enjoyed for many years when well maintained.
Regular Maintenance
Wash the furniture with a solution of mild detergent and water, rinse with clear water, and dry thoroughly. To all metal frames, apply a
fine, clear automobile wax for maximum protection against harmful ultraviolet exposure and salt air.
For best protection, perform this maintenance two or three times per year in low pollution areas or more frequently in high pollution
areas. Please note that these durable materials can be safely cleaned as often as desired. Note: Some suntan and sun block products
may be harmful to resin, cushions and strap, mesh and vinyl lace and strap. Do not allow such products to come in contact with any
seating surfaces to avoid deep penetrating stains, which are not covered under warranty.
How to Clean & Care for Teak Furnishings
Left alone to age, the natural color of teak furnishings will weather to a soft, silver grey. This process will take approximately nine
months, depending on the degree of sunlight and rain exposure. Imperfections, which are inherent properties of the wood, will show
over time, enhancing the beauty of the furniture. In humid or wet climates, or after rains, the wood may naturally expand and contract,
causing the grain to rise. This is to be expected with exposure to the elements and will stabilize after the initial weathering occurs.
To maintain teak furnishings, use a soft bristled utility brush and stroke lightly in the direction of the grain to remove surface dust. For
more stubborn dirt, the wood may be washed with a mild solution of four parts laundry detergent or dish washing soap to one part
bleach in water, then rinsed thoroughly and allowed to dry completely. Oiling the wood may cause mildew or irregular coloring.
How to Clean Woven Furnishings
Woven furnishings are made of durable and weatherproof extruded polyethylene resin weave. Light stains and soils may be removed
with a solution of mild detergent and water, rinsed with clear water and dried thoroughly. Mildew and heavy stains can be removed with
a quality commercial outdoor furniture cleaner and protectant. Woven furnishings may not be suitable for intensely hot climates.
How to Clean Fabric
Fine outdoor fabrics are designed to endure years of sun, soil and moisture. Wash outdoor cushions with a solution of mild detergent
and water and thoroughly rinse with clear water. Stand cushions on end and allow to air dry completely. Light stains can be removed as
above. Mildew and heavy stains can be removed with a quality commercial outdoor furniture cleaner and protectant. Note: Do not dry
clean or use a washing machine or dryer. Do not steam or use water at temperatures above 100º F when washing. Note: Be careful to
keep the outdoor furniture cleaner from contact with the cushions of your outdoor furniture, as it will cause discoloration. Do not use
bleach on printed acrylic fabrics. Do not use solvent-type materials on woven vinyl, woven blend or ultra woven blend fabrics as they
will damage the yarns. Do not use chlorine based cleaners.
How to Clean Mesh
Remove light stains with a solution of mild detergent and water, then rinse with clear water and dry thoroughly. Mildew and heavy
stains can be removed with a quality commercial outdoor furniture cleaner and protectant.
How to Clean Strap
For general or light cleaning, begin by brushing dirt off the strap. Apply a solution of mild detergent and warm water and allow it to soak
into the strap. Gently clean with a sponge or soft bristle brush, then rinse thoroughly with clear water and allow the strap to air dry.
How to Clean Vinyl Strap
Apply a quality vinyl protectant to guard against the effects of air pollution, salt air build-up, and mildew. To remove difficult stains use
rubbing alcohol applied with a soft cloth.
How to Clean & Care for Stone and Marble Tops
Tabletops are designed for normal outdoor use in residential settings. To maintain the natural beauty we recommend resealing your
table top when necessary, with the same sealer product applied during the manufacturing process. The sealer penetrates the stone
and acts as a repellent, preventing absorption of moisture and stainable materials.
If tabletop is stained with products such as wine, soda, coffee, or other colorants of organic origin, clean these spills immediately with a
mild detergent then rinse with water. In extreme cold climates, it is recommended that tabletops be stored in a dry indoor area or be
covered with suitable outdoor furniture cover. Be sure to allow space between the tabletop and the cover so that moisture does not
collect on the table; this will promote airflow and allow moisture to escape.
Page 3
ASSEMBLY INSTRUCTIONS
CSA Model 99300
BRX02400
Installer: Leave these instructions with consumer.
Consumer: Keep these instructions for future reference.
DANGER
If you smell gas:
1. Shut off gas to the appliance.
2. Extinguish any open flame.
3. If odor continues, keep away from
the appliance and immediately call
your gas supplier or fire department.
WARNING:
Improper installation, adjustment alteration,
service or maintenance can cause injury or
property damage. Read the installation,
operating and maintenance instructions
thoroughly before installing or servicing this
equipment.
WARNING: For Outdoor Use Only
WARNING
Do not store or use gasoline or other
flammable vapors and liquids in the
vicinity of this or any other appliance.
An LP-cylinder not connected for use
shall not be stored in the vicinity of this
or any other appliance.
DANGER
FOR USE WITH 9KG (20LB) PROPANE
CYLINDER WITH TYPE 1 CONNECTION OR FOR
USE WITH NATURAL GAS AFTER CONVERSION
KIT IS INSTALLED (MUST BE PROFESSIONALLY
INSTALLED).
CARBON MONOXIDE HAZARD
This appliance can produce carbon
monoxide which has no odor.
Using it in an enclosed space can kill
you.
Never use this appliance in an enclosed
space such as a camper, tent, car or
home.
Questions, Problems, Missing Parts? Before returning to
your retailer, call our customer service department in the
US and Canada at 1-800-416-3511, Monday-Friday, 9 a.m.–
5 p.m. Eastern Time.
Jan-01-2018
1
WARNING:
USE FACTORY APPROVED
REPLACEMENT PARTS AND
ACCESSORIES ONLY. USE
OF UNAPPROVED PARTS
OR ACCESSORIES CAN
VOID THE WARRANTY ON
THIS PRODUCT AND
RESULT IN A HAZARDOUS
CONDITION. PLEASE
CONTACT US FOR
INFORMATION REGARDING
REPLACEMENT HOSES,
THERMOCOUPLES,
ELECTRODES, IGNITION
MODULES, LAVA ROCKS,
LOGS, FIRE ICE, ETC.
TABLE OF CONTENTS
Important Safety Information .......................................................... 3
Important Information about Propane............................................. 4
Specifications ................................................................................. 4
Parts Identification List ................................................................ 5-6
Installation ................................................................................. 7-10
Natural Gas Conversion .......................................................... 11-12
Lighting Instructions ................................................................ 12-13
Batteries ....................................................................................... 13
Maintenance ................................................................................. 13
Troubleshooting Guide ................................................................. 14
Warranty ....................................................................................... 15
2
IMPORTANT SAFETY INFORMATION
The installation must conform with local codes or, in the absence of local codes, with the National Fuel Gas
Code, ANSI Z223.1/NFPA 54; International Fuel Gas Code. ; Natural Gas and Propane Installation Code, CSA
B149.1; or Propane Storage and Handling Code, B149.2, as applicable.
The appliance must be isolated from the gas supply piping system by closing its equipment shutoff valve during
any pressure testing of the gas supply system at test pressure equal to or less than 1/2 psi (3.5kPa).
The appliance area must be kept clear and free from combustible materials, gasoline and other flammable
vapors and liquids.
Do not use this appliance if any part has been under water. Immediately call a qualified service technician to
inspect the appliance and to replace any part of the control system and any gas control which has been under
water.
Children and adults should be alerted to the hazards of high surface temperatures and kept at a safe
distance to avoid burns or clothing ignition.
Young children should be carefully supervised when they are anywhere near the appliance.
Clothing or other flammable material should not be hung from the appliance, or placed on or near the
appliance.
Any screen or guard removed for servicing an appliance must be replaced prior to operating the
appliance.
Installation and repair should be done by a qualified service person. The appliance should be inspected
before use and at least annually by a professional service person. More frequent cleaning may be
required as necessary. It is imperative that the control compartments, burners and circulating air
passageways of the appliance be kept clean.
Do NOT burn solid fuels in this gas fireplace.
Do NOT ignite the burner before pouring all of the burner media (lava rock or fire ice) into the burner pan. The
media must be evenly distributed over the burner.
During initial firing of firepit, please stay away from the firepit for 20 minutes as fire media (lava rock or fire ice)
may pop and hit someone on the face or eyes.
Do NOT ignite or use the firepit if the burner media (lava rock or fire ice) are wet. Ensure the burner media are
completely dry before igniting as intense heat could cause the media to crack and pop.
It is UNSAFE to use this product for cooking!

CAUTION: The propane gas pressure regulator provided with this appliance must be used. This regulator is set
for an outlet pressure of 11 inches water column.
This outdoor gas appliance is not intended to be installed in or on recreational vehicles and/or boats.
Before each use of this gas appliance, open the LP (Liquid Propane) Tank Drawer and inspect the LP Hose. If
there is evidence of excessive abrasion or wear, or the hose is cut, it must be replaced prior to the gas
appliance being put into operation. Use only the replacement hose assembly specified in this manual. Inspect
the burner before each use of the appliance. The burner must be replaced prior to the appliance being put into
operation if it is evident that the burner is damaged. Use only the burner listed in these instructions.
Keep the fuel supply hose away from any heated surfaces.
3
IMPORTANT SAFETY INFORMATION
ABOUT PROPANE (LP) GAS
A self contained LP-gas cylinder for use with this appliance must have a
capacity of 20 lbs. and must be equipped with a Type 1 connector and an OPD
(overfill protection device). See Figure 1.
The LP-gas supply cylinder to be used must be constructed and marked in
accordance with the specification for LP-gas cylinders of the U.S. Department
of Transportation (DOT) or the National Standard of Canada, CAN/CSA-B339,
Cylinder, Sphere and Tubes for the Transportation of Dangerous Goods.
 The cylinder supply system must be arranged for vapor withdrawal.
 The cylinder used must include a collar to protect the cylinder valve.
 This appliance shall be used only outdoors in a well-ventilated space and
shall not be used in a building, garage or any other enclosed space.
 When this appliance is not in use, the gas must be turned off at the supply
cylinder.
 Storage of this appliance indoors is permissible only if the cylinder is
disconnected and removed from the appliance.
 Cylinders must be stored outdoors in a well-ventilated area out of the
reach of children. Disconnected cylinders must have threaded valve plugs
tightly installed and must not be stored in a building, garage or any other
enclosed areas.
CSA (Canadian Standards Association) certified to ANSI ANSI Z21.97-2014 /
CSA 2.41-2014 “Outdoor Decorative Gas Appliances”
Figure 1
SPECIFICATIONS
INPUT
Propane Regulator Pressure
Clearances to combustible
surfaces
30,000 Btu/hr
11 inches water column
Sides
24in./61cm
4
Top: 72 in. / 183 cm
PARTS IDENTIFICATION LIST
PART
DESCRIPTION
PART#
QTY
A
CONTROL KNOB
FP0245
1
B
GAS VALVE
FP0307
1
C
THERMOCOUPLE
FP0004
1
D
LP REGULATOR HOSE
FP1369
1
E
ELECTRODE
FP1330
1
F
ORIFICE ELBOW
FP1385
1
G
IGNITION MODULE
FP1666
1
H
PROPANE ORIFICE
FP1299
1
I
NATURAL GAS ORIFICE
FP1300
1
J
FOOTCAP
FC0559
4
K
FIRE ICES
FP2006
1
L
“AAA” BATTERY(1.5V)
HW0705
1
M
1/4" X 15 MM BOLT
HW0034
12
N
1/4" X 40 MM BOLT
HW0086
4
HW0004
18
O
Ø6.5 X 1.0 MM
WASHER
P
BOLT COVER
HW0105
18
Q
HEX BOLT DRIVER
HW0006
1
R
NUTS
HW0717
2
S
HEX BOLT DRIVER
HW0008
1
T
CONNECTOR
FP1124
2
5
U
MIDDLE SUPPORT
FP2196
1
V
FIREPIT TABLE RIM
FP2197
1
W
BACK PANEL
FP2198
1
X
DOOR PANEL
FP2199
1
Y
SIDE PANEL-1
FP2200
1
Z
SIDE PANEL-2
FP2201
1
AA
LP SUPPORT
FP1174
1
BB
TILE-1
FP2202
2
CC
TILE-2
FP2203
2
DD
TABLE BUMPER
G0199
16
EE
BURNER COVER
FP1229
1
6
INSTALLATION
1. Identify the parts packed in the carton against the parts list. Remove all protective
materials and set parts on a flat, non-abrasive surface.
2. Attach the back panel to the side panels by using four 1/4"x40 mm bolts and washers as
shown in Figure 2. Guide bolts through holes in back panel, into pre-drilled holes in the side
panels. Hand tighten only.
Figure 2
3. Attach the middle support to the side panels by using two 1/4"x15 mm bolts and washers
as shown in Figure 3. Guide bolts through the holes in the middle support, into pre-drilled
holes in the side panels. Hand tighten only.
Figure 3
7
4. Attach a connector to side panel-1 by using a 1/4"x15 mm bolt and washer as shown in
Figure 4a. Guide the bolt through the hole in the connector, into the pre-drilled hole in the
side panel-1. Do not over tighten. Place the door onto the connector by guiding the pin in the
connector into the hole under the door. Then guide the pin on the other connector into the
hole in the top side of the door. Use a 1/4"x15 mm bolt and washer to secure the connector
to side panel-1 as shown in Figure 4b. Do not over tighten.
Figure 4a
Figure 4b
5. With the help of another person, carefully place the firepit table rim onto the firepit base.
After making any necessary adjustments to the alignment of the table rim and the
assembled base, use four 1/4"x15 mm bolts and washers as shown in Figure 5. Guide the
bolts through the holes in the side panel brackets, into the predrilled holes in the table rim.
Hand tighten only.
Figure 5
8
6. Attach the LP support to the door panel by using four 1/4"x15 mm bolts and washers as
shown in Figure 6a. Do not over tighten. Place propane tank onto the LP support as shown
in Figure 6b.
Figure 6a
Figure 6b
7. Attach the metal ring (as shown in Figure 7a) pre-fitted with regulator hose which is
connected to the table rim, into the holes in the door panel, then use the hex bolt driver to
tighten the 1/4"x5mm nuts. The propane tank is affixed as shown in Figure 7b. Connect
the regulator as shown in Figure7b. Turn the black handle clockwise to tighten. Turn the
handle counterclockwise to remove. The hose must point down. Check that the valve is
turned all the way clockwise to the "OFF" position.
Figure 7a
Figure 7b
8. After making any necessary adjustments to the alignment of the parts, use the hex bolt
driver to tighten all bolts. Note: each bolt must be tightened a few revolutions at a time.
9
Repeat until all bolts are tight. Do not over tighten. Over tightening may strip bolts. Cover all
bolts with covers.
9. Note the clear bumpers spaced evenly throughout the inside of the table rim. Carefully
place tiles inside table rim, resting on the clear bumpers as shown in Figure 8
Figure 8
10. Pour the fire ice into the burner completely covering the burner. See Figure 9. Remove
the cardboard cover from the ignition well.
Figure 9
11. Open the tank valve. Apply a solution of soapy water to the tank-regulator connection
and to the valve-hose connection to check for leaks as shown in Figure 10. If soap bubbles
continue to form, the connection has a leak. If a leak is found, close the tank valve and
tighten all connections.
NOTE: NEVER USE A FLAME TO CHECK FOR LEAKS.
Checking the tank-regulator for leaks
Figure 10
10
NATURAL GAS CONVERSION
Natural gas conversion must be performed only by your natural gas
provider or service company.
Step 1- At the control panel, disconnect the rubber gas hose from the gas valve.
Step 2- Below the burner, disconnect the aluminum gas tube from the orifice
elbow.
Step 3- Remove the 2 M4 nuts from the orifice holder and remove the orifice
bracket assembly.
Step 4- Disconnect the orifice from the elbow and replace it with the Natural Gas
orifice from the kit.
Re-fit the orifice bracket assembly onto the holder using the 2 M4 screws and nuts.
Re-connect the aluminum gas tube into the end of the elbow. Connect your
Natural Gas supply line onto the gas valve at the control panel. BEFORE
ATTEMPTING TO USE THE FIREPIT, check ALL of the connections for leaks
using a solution of soapy water. If a leak is discovered and any bubbles are seen,
close the main gas valve and re-tighten ALL the connections. NEVER USE A
FLAME TO CHECK FOR GAS LEAKS!
11
Step 5- Stick the conversion label on the rating plate as shown in Figure 11.
Serial Number _________________
Model Number: 99300
1. must be used. This regulator is set for an outlet pressure of
CAUTION: The gas pressure regulator provided with this appliance
2.
This appliance has been converted to use Natural Gas.
3. Input 30,000 Btu/hr.
Max Gas Supply Pressure 7 inch w.c. (1.74 kPa) Min.
4. Gas Supply Pressure 5 inch w.c. (1.24 kPa)
5.
Minimum clearance from combustible constructions: Sides: 24 in.609 mm. Top 72 in. 1828 mm.
FOR OUTDOOR USE ONLY. If stored indoors, detach and6.
leave cylinder outdoors.
7.
Figure 11
Conversion Label
LIGHTING INSTRUCTIONS
Warning: If these instructions are not followed exactly, a fire or explosion may result in
causing property damage, personal injury or loss of life.
1. Make sure the control knob is in the "OFF" position. See Figure 12. Open the tank
valve all the way.
IGNITER BUTTON
Figure 12
CONTROL KNOB
2. Push in the igniter button. You will hear a slight clicking sound. With the igniter button
pushed in, push and turn the control knob to the “ON” position. The fire should light
within a few seconds. Once the flame is lit, release the igniter button and continue to hold
the control knob in for 10 to 15 seconds. Release the control knob. The control knob
should pop back out and then remain lit.
Note: If the fire does not light, turn the knob to the “OFF” position and wait five (5)
minutes before trying again.
3. To turn down the flame, push the control knob in slightly and turn to Medium (medium
or Low (small flame).
12
4. To shut down the fire pit, turn the control knob to the “OFF” position and turn off the
tank valve.
BATTERIES
Make sure the control knob is in the "OFF" position. Unscrew
the push button cap on the ignition module located on the
control panel to access the battery compartment. The ignition
module requires one Alkaline AAA size battery (1.5V). The
negative (-) end goes in first. See Figure 13 Dispose of battery
safely. May explode or leak if charged or disposed of in fire.
Make sure of the polarity. Mercury and cadmium free.
Figure 13
MAINTENANCE
The flames should look like those in Figure 14. To
clean the burner, use a soft brush after the burner has
cooled completely. Never use a vacuum cleaner on
the burner. It is recommended that the fire pit is stored
indoors during the winter if it will be subjected to
freezing temperatures. The LP cylinder must be
disconnected and removed from the appliance before
the appliance can be stored indoors.
13
Figure 14
TROUBLESHOOTING GUIDE
PROBLEM
CAUSE
REMEDY
Burner won’t light No Propane Gas at Burner
Check that gas tank valve is
open. Turn control knob to “ON”
and push control knob in. Make
sure tank has propane gas.
No Spark at Electrode
Check that AAA battery is
installed with negative (-) end first
and has a charge. Check that the
wire is connected to the ignition
module. Check that the electrode
is not cracked or broken.
Thermocouple Not in Flame
Check that the tip of the
thermocouple is even with the top
of the ignition well.
Remove any fire ice from the
ignition well.
Burner won’t stay
Thermocouple Connection
lit after lighting
at the Main Control Valve is
Loose
No Fire Ice on Burner
14
Tighten the thermocouple nut at
the back of the valve.
Cover the burner with fire ice per
the instructions
1 YEAR LIMITED WARRANTY
What is Covered Under This Warranty?
The item you have purchased is warranted against defects in materials and
workmanship for the following parts as outlined below only when unit is
installed and operated in accordance with the instructions in this Owner’s
Manual and in compliance with local building and fire codes:
 Burner Assembly
 Firepit Base
 Firepit Top
How Do I Obtain Warranty Service?
To obtain warranty service, you must contact our customer service center
within the relevant warranty period and provide us with a copy of your dated
register receipt as proof of the purchase date. We reserve the right to request
photographs and/or return of the defective item(s) and/or such other evidence
relating to any claim as we shall reasonably require. Please call our customer
service center at 1-800-416-3511 for additional warranty claim details and
procedures.
What are the Limitations and Exclusions of this Warranty?
Warranty Limitations:
This warranty is subject to the limitation set forth above. In addition, this
warranty is made to the original purchaser only and is effective only if items are
purchased from one of our authorized dealers. This warranty is not
transferable. For warranty replacements based on warranty claims submitted
within ninety (90) days of purchase, we will not be responsible for charges
associated with shipments outside continental North America at any time or for
any reason.
Warranty Exclusions: This warranty is subjected to the exclusions set forth
above. In addition, the following are excluded from coverage under this
warranty: any item used for commercial, contract or any other non-residential
purpose; clearance items, display models or items purchased “as is”; freight
damage; items subject to misuse, abuse, neglect or lack of proper care or
maintenance (including without limitation as provided in any “care and
maintenance guide” or similar information we provide); normal wear and tear;
damage caused by acts of nature, acts of force majeure, vandalism, fire or
other causality, or improper assembly; hardware against corrosion or rusting;
purchased or replacement parts; and all plastic parts. Also excluded are loss of
use or time; inconvenience; money; travel; packaging; or incidental, special or
consequential damages of any kind. Replacement of defective items or parts
as provided herein shall constitute your sole and exclusive remedy for items
which are not as warranted. In no event shall our responsibility exceed the
purchase price of the item found to be other than as warranted. This warranty
is the exclusive statement of your rights with respect to items you have
purchased and supersedes any other express warranty or statement, written
or oral, made in connection with the purchase and sale of such items. The
term ”item” when used herein in the singular refers to the specific piece found
to be defective, and not to the entire set of which the item is a part.
Some states do not allow exclusion or limitation of incidental or consequential
damage, so that limitation may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights that vary from state to
state
15
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