Berkey RU2PK Royal Water Filter with 2 Berkey Black Water Filter Cartridge, and 2 Flouride Filter Cartridge. 3.25 Gallon Capacity Instructions / Assembly

Berkey RU2PK Royal Water Filter with 2 Berkey Black Water Filter Cartridge, and 2 Flouride Filter Cartridge. 3.25 Gallon Capacity Instructions / Assembly
Your Berkey® Water Purifier
This booklet contains important
information. Please do not discard.
WARNING: Read all instructions supplied by the manufacturer prior to
assembling and using your Berkey water filter. This booklet is a supplemental
document only and is not meant to replace the manufacturer’s instructions.
Copyright © 2018 James Enterprise Inc. All rights reserved. No part of this booklet,
including the interior and cover design, may be reproduced or transmitted in any form,
by any means (electronic, photocopying, recording, or otherwise) without the prior
written permission of the publisher.
Version 3: March 2018
Table of Contents
Assembly Instructions..........................................................................1-5
Black Berkey® Purification Elements
Priming Tips........................................................................................... 6
Troubleshooting......................................................................................8
Storing the Elements...............................................................................8
Testing the Elements...............................................................................9
Other Tips...............................................................................................9
PF-2 Fluoride and Arsenic Reduction Elements
Priming Tips......................................................................................... 10
Installation Tips................................................................................. ...11
Troubleshooting.................................................................................... 11
Storing the Elements.............................................................................12
Additional Information
Routine Cleaning and Maintenance................................................ 12-13
Frequently Asked Questions (FAQS)..............................................13-14
Guarantee/Warranty.........................................................................14-16
Returning Your Berkey Water Filter System...................................17-18
Parts and Accessories...................................................................... 19-22
Contact Information..............................................................................23
Assembly Instructions
Diagram 1
3
Berkey Light Model Variation: The Berkey® Light includes the Fabric
Lid, Elevated Base (LED Lighted Base is optional), and its own spigot.
See the table on page 4 for spigot assembly instructions.
1
Diagram 2
4
Diagram 3
10. PF-2 Fluoride Element (optional)
1. Lid Knob
11. Lower Chamber
2. Lid
12. Spigot
3. Knob Washer
13. Spigot Washer (beveled)**
4. Knob Screw
14. Spigot Washer (flat)**
5. Upper Chamber
6. Black Berkey® Elements 15. Spigot Hex Nut
16. Rubber Base Ring
7. Element Washer
8. Element Wing Nut
9. Hole Plug*
Dotted line indicates assembly direction
*Hole plugs are not included with the Travel Berkey, as they are not needed.
**Factory issued spigot washers that are included with all stainless steel
systems.
2
***If at any time you experience an issue with your system leaking water,
discontinue use, empty the water from both the upper and lower chambers, and contact Customer Service. ***
Note: If you intend on storing your Berkey® system for any length of time
instead of using it immediately, test the Black® Berkey Elements prior to
storing them. See “Storing the Black Berkey® Purification Elements” on
page 8 as well as “Testing the Black Berkey® Purification Elements” on page
9 for more information.
Extreme cleanliness is important. To ensure that contamination of the components does not take place during assembly, wash hands and components (but
not the elements) before proceeding.
Step 1—Lid Assembly:
A. Remove the knob washer (3) and knob screw (4) from inside
the lid knob (1).
B. Fit the knob onto the lid (2) by inserting the knob screw (4),
with the knob washer (3), up through the hole in the lid and
screwing on the knob. (Hand tighten only)
Step 2—Spigot/ Lower Chamber Assembly:
Note: Washers vary with spigot type. See the table on page 4 for the factory
issued spigots that are included with the stainless steel systems and the
Berkey® Light system. Upgraded spigots, like the Water View Spigot and the
Stainless Steel Spigot, will have their own assembly instructions.
A. Place the outer washer (13) onto the threaded stem of the spigot
(12). The beveled side of the washer should face the lower chamber.
B. Insert stem of the spigot (12) through the hole in the side of the
lower chamber (11).
C. Place the inner washer (14) onto the stem of the spigot within
the chamber.
D. Position the spigot upside down with the outlet facing up.
E. Thread the hex nut (15) onto the stem of the spigot and tighten
securely by hand. Do not use a wrench or other tool to tighten
the hex nut as this may damage the nut or chamber.
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F. While holding the hex nut (15) firmly in place, finish tightening
by slowly turning the spigot (12) clockwise to the upright position.
Spigot Type
Outer Washer
Inner Washer
Standard Spigot (included
with Stainless Steel
System)
Beveled Black - Beveled
side toward chamber wall
Flat Black
Berkey Light Spigot
Beveled White - Beveled
side toward chamber wall
Beveled White - Beveled
side toward chamber wall
• Follow the printed instructions provided within element box.
• See also the “Black Berkey® Purification Elements Priming
Tips” on page 6 of this booklet.
Note: Save Priming Button (thick brown washer)
• Follow the printed instructions provided with the elements.
• See also the “PF-2 Fluoride and Arsenic Reduction Elements Priming
Tips” on page 11 of this booklet.
• If you have not purchased the optional PF-2 Fluoride and
Arsenic Reduction Elements, proceed to Step 5.
Note: Save blue caps, as they may be needed later.
A. Place an element washer (7) onto the stem of a primed Black
Berkey® Element (6).
B. Insert the stem of the Black Berkey® Element (6) into a hole
within the upper chamber (5).
C. Thread the element wing nut (8) onto the stem of the Black
Berkey® Element (6) below the upper chamber and tighten
securely by hand.
D. Repeat steps A - C until all Black Berkey® Elements have been
installed.
E. Insert the hole plugs (9) into the remaining holes within the upper
chamber. Note: The optional hole plug (see “Parts and
Accessories” page 19) has two washers and a wing nut.
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To install, place one washer on the threaded hole plug stem.
Insert the stem into the upper chamber hole. Place the second
washer and then the wing nut onto the hole plug stem below the
upper chamber and tighten securely by hand.
F. Install the primed PF-2 Fluoride and Arsenic Reduction
Elements (optional) (10) by screwing them onto the threaded
stems of the purification elements, beneath the element wing
nuts (8). Note: Do not turn them more than eight revolutions as
this can damage the elements. See the instruction sheet provided
with the PF-2 elements and also page 12 of this booklet for
installation tips.
G. Place the upper chamber (5) onto the lower chamber (11) and
place the lid (2) in position. (Berkey® Light model variation:
The small tabs on the bottom of the upper chamber will fit under
the rim of the lower chamber. Often, an audible “snap” is heard
when the two chambers are put together.)
First Time Operation & After Each Re-Priming:
1. Ensure that the spigot (12) is in the closed position.
2. Fill the upper chamber (5) completely with cold or room tem
perature water and cover with the lid (2).
3. Allow water to filter into the lower chamber (11). A small
amount of water may remain in the upper chamber (5) after
filtration. Please see the “Frequently Asked Questions” section
on page 13 of this booklet for more information.
4. Discard the first batch of filtered water which may contain fine
manufacturing dust that was flushed from the inner core of the
Black Berkey Elements.
5. Refill the upper chamber. (5)
6. Test your system to ensure it is working properly. See “Testing
the Black Berkey Purification Elements” on page 9.
7. Your Berkey system is now ready to use.
Note: The Black Berkey® Elements may take up to 15 minutes to begin
dripping. Maximum flow rate will be achieved after the initial 12-24
hours of use, as micro air pockets within the purification elements are
replaced with water.
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Continuous Operation:
• Your system will continue to filter water even when the lower
chamber is full. This can cause the system to overflow. It is
recommended to empty the lower chamber completely prior to
refilling the upper chamber.
• Purified water can remain in the lower chamber for three days.
If any water still remains at the end of three days, dispense
into a clean secondary container and refrigerate up to four
more days.
• If you plan to leave your system unused for more than three
days, empty both the upper and lower chambers, remove all
filtration elements, and allow the components to dry. The
Black Berkey® Elements should be allowed to air dry. See
“Storing the Black Berkey® Purification Elements” on page 8
and “Storing the PF-2 Elements” on page 13.
Source Water—General Precautions:
• While this system can effectively purify raw untreated pond,
lake, and river water, always use the cleanest, clearest water
whenever possible.
• This system is not intended for use with saltwater or softened
water.
• If the source water contains large amounts of particulate
matter, pre-filter it using material such as a coffee filter or
cheesecloth. In emergency situations, a T-shirt or similar
material will serve the same purpose.
• If you suspect a water source contains viral and bacteriological
contamination, add 16-drops of plain bleach or iodine to
each 1-gallon of water and wait 30 minutes in order to
pre-treat the water before purifying in this system. The disinfectant
will be removed from the water during the purification
process, leaving no odor or taste.
Black Berkey® Purification
Elements Priming Tips
1. To create a useful finger-hold for priming, screw the wing nut
onto the end of the threaded stem of the Black Berkey®
Element just until only two or three threads are exposed from
the tip.
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2. Press the rubber priming button (tan or black colored) onto the
stem of the element.
3. Place the threaded stem of the element between your index and
middle fingers and press the priming button against the faucet
while placing your thumb on top of the faucet to create a tight
seal.
4. While holding the priming button against the faucet, turn on the
cold water slowly, allowing water to fill the inside of the
element.
5. Allow the exterior wall of the element to sweat beads of water
for about 10 seconds.
6. Rinse the manufacturing dust from the exterior of the element.
The element has now been successfully primed.
7. Repeat steps 1 – 6 for each additional element.
Note:
• Do not discard the priming button as you may need it in the
future to re-prime the elements after cleaning or when the
elements have been allowed to dry for a prolonged period of
time.
• For priming in the field or in areas with no water pressure:
o It is recommended to use the Black Berkey® Primer,
a hand-powered priming pump that does not require
faucets or hose connections. See “Parts and
Accessories” on page 21 of this booklet.
o If you do not have the Black Berkey® Primer, soak
the elements. Fill a clean container, such as the lower
chamber of your Berkey® system, with water and
place the elements in the water upside down with the
stems facing upward and out of the water. Place an
object (such as a ceramic coffee cup) on each stem to
force the element body under the water. Allow the
elements to soak for several hours to fully saturate
them.
7
Troubleshooting - Slow Initial Flow Rate
Note: If your Berkey® system also contains the optional PF-2 Fluoride and
Arsenic Reduction Elements, the flow rate will typically be reduced by 15 to
20% under normal conditions.
1. To determine if the Black Berkey® Elements have been successfully
primed, remove them from the system and submerge them in a tall
container of clean water, such as the lower chamber of your Berkey®
system. If they sink to the bottom, they are fully saturated. If they
float, the micro pores still contain trapped air and the elements will
need to be re-primed.
2. Re-prime the elements. Follow the instructions provided within the
element box or use the “Black Berkey® Purification Elements
Priming Tips” on page 6 of this booklet.
3. If re-priming the elements does not improve the flow rate, soak the
elements using the instructions provided on page 7 in the “Note”
section of “Black Berkey® Purification Elements Priming Tips”.
4. If the elements continue to have a slow flow rate contact Customer
Service.
Troubleshooting - Flow Rate Decreasing After Extended Use
• Small particulate matter can become trapped on the outside of
the elements causing the flow rate to decrease. Follow the
instructions in the “Routine Cleaning and Maintenance”
section on page 12 to clean the elements.
• If the elements have been allowed to sit dry for several days,
air may be trapped in the micro pores and the elements will
need to be re-primed. Follow the “Priming Tips” for the
elements on page 6.
Storing the Black Berkey® Purification Elements
• UNUSED: The elements can be stored indefinitely in their original
packaging. Do not store with fragrant items.
• USED: Clean the elements following the cleaning instructions on
page 13 and then allow them to dry completely. The drying process
can vary from one day to one week depending on the humidity level
in the air. When dry, store the elements in their original packaging.
Be sure to re-prime the filters before using them again.
8
Testing the Black Berkey® Purification Elements
To determine whether the Black Berkey® Elements are working
properly, perform the following test using red food coloring.
Note: Due to its specific composition, only artificial food coloring that is
red in color can be used. Natural dyes that are red in color, such as
vegetable juices, cannot be used in place of artifical red food coloring.
1. Confirm that the placement of the element washer and wing nut
are correct. The washer should be inside the upper chamber and
the wing nut should be on the underside of the upper chamber.
2. If your Berkey® system contains the optional PF-2 Fluoride and
Arsenic Reduction Elements in addition to the Black Berkey®
Elements, remove the PF-2 elements prior to the test.
3. Place a glass under each element to catch the filtered water.
4. Fill the upper chamber with water so that the Black Berkey®
Elements are completely submerged.
5. Add one teaspoon of red food coloring for every gallon of water
that is in the upper chamber of the system. The water in the
upper chamber should have a red tint.
6. Allow the water to filter into the glasses.
7. If the filtered water has a pink or red tint, see below additional
troubleshooting tips before contacting Customer Service.
Red Dye Troubleshooting Tips
Please review ALL below troubleshooting test to ensure a correct test
before contacting Customer Service.
• Are the wing nuts on securely? Please do not tighten the wing
nuts using any tools; they should be hand tightened to a snug fit,
but not more. If the wing nuts are on too tight, this could cause
stripping on the threads of the filter stem, preventing a correct
seal.
• Are you using the correct type of dye? Artificial liquid red food
coloring is the only type recommended for this test. Other dyes
contain minerals and natural colors which may pass through the
Black Berkey® Elements.
9
Red Dye Troubleshooting Tips Continued
• Are the Washers and Wingnuts installed correctly? The Washer
should be on the stem of the black filter inside the upper chamber,
and the Wingnut should be secured on the black filter stem in the
lower chamber. If not you will not have a proper seal, and will cause
your system to fail the test. Please see diagram 2 on page 2 to ensure
the washers and wingnuts are correctly installed.
• Are the blocking plugs properly sealing the unused holes without
elements? If you have a multi-part screw style plug, verify that the
plugs are installed tight with a silicone washer on each side. If you
have the cork style hole plugs, make sure they are installed with the
narrow end inserted first through the inside of the upper chamber. If
the plugs are leaking, this will cause the system to fail the test.
• Are you re-testing an element you think has failed? If so, rinse off
and re-prime the element first. Additionally, make sure you empty
any excess water out of the bottom of the system or cups. If you are
using the bottom chamber to catch water, run clean water through
the spigot to clean it out as well.
Now you are ready to repeat the test.
If you've followed all the troubleshooting steps, and your filter(s) still fails
the red food coloring test, do not throw away the filter(s), as they have a 2year prorated warranty. Contact Customer Service for further assistance.
Note: Test your system upon first use, every three to six months, before you
take your system out of the country, or any time you use your system after
drying and storing the elements for an extended period of time.
Other Black Berkey® Purifier Tips:
• Do not allow wet purification elements to freeze.
• Do not place purification elements in dishwasher.
• Do not place purification elements in microwave oven.
• Do not boil purification elements.
• Do not clean purification elements with detergents or soaps.
• Do not store purification elements until completely dry.
• Do not allow purification elements to sit in the direct sun for extended
periods of time.
• Do not place Berkey® system near a heat source or in direct sunlight.
• Do not use elements to filter sea water or softened water.
• Do not rest upper chamber on Fluoride filters or Black filter stems.
• Remove filters and pack safely while traveling
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PF-2 Fluoride and Arsenic Reduction Elements
Priming Tips
1. With the blue caps in place, wash the exterior of each PF-2
element with water and dish washing soap.
2. With clean hands, remove one blue cap from the end of a PF-2
element. It does not matter which blue cap is removed.
3. While holding the PF-2 element under your sink faucet,
slowly turn on the cold water and fill the PF-2 element with water
(about ½ cup is needed). Then turn the water off.
4. Replace the blue cap on the PF-2 element and shake it gently to
help loosen any manufacturing dust that may be trapped within the
element. Gently tapping the PF-2 element on the counter a few
times will also help to loosen any excess manufacturing dust.
5. Remove both blue caps from the ends of the PF-2 element and
empty out any residual water.
6. Place the tan rubber priming button onto one end of the PF-2
element and align the hole of the element with the hole of the
priming button.
7. Press the priming button up against the sink faucet so the priming
button creates a seal between the faucet and the PF-2 element.
Place your thumb on top of the faucet to apply more pressure,
creating a better seal.
8. Turn on the cold water slowly, allowing water to fill the cavity of
the PF-2 element and discharge from the opposite end. Allow
water to flow for one to two minutes or until the water runs clear.
9. To determine if more priming is necessary, run additional water
through the element using a clear glass, to collect the water
discharging from the opposite end. If the collected water still
appears cloudy, continue priming until the water is clear.
The priming process may need to be repeated more
than once to completely remove any residual manufacturing
dust.
10. Turn the PF-2 element over to prime the other end, repeating steps
6 through 9.
11. Repeat steps 1 through 10 for each additional PF-2 element.
Note: Do not discard the priming button or blue caps as you may need
them in the future to re-prime the elements.
11
Installation Tips
1. Remove the upper chamber of the system and place it upside down
so that the threaded stems of the Black Berkey® Elements are
facing upwards.
2. With the water flow arrow pointing away from the upper chamber,
screw the PF-2 elements onto the stems of each Black Berkey®
Element exactly eight full revolutions, and no more. Do not screw
the PF-2 elements more than eight revolutions in an attempt to
tighten them further as this may damage the internal media
screen.
3. Return the upper chamber to the system by placing it onto the lower
chamber. The PF-2 elements should now hang down into the lower
chamber. The PF-2 elements will hang loosely but are secure.
4. Fill the upper chamber with water and let it drain into the
lower chamber. When the lower chamber is full, discard the
first batch of water as it may contain residual manufacturing dust.
The system is now ready for use.
Troubleshooting – Filtered Water in Lower Chamber is Cloudy
Cloudy water may indicate that the PF-2 elements still contain some manufacturing dust and will require additional flushing with water.
1. Fill a clean container with clean water and soak the PF-2
elements in the water for at least 30 minutes. Tilt the elements,
while under water, so that any air bubbles can escape from both
ends.
2. Remove the PF-2 elements from the water. Cover the holes
with either your fingers or the blue caps that came with the
elements, and shake the elements vigorously. Then tap them
lightly on the counter to loosen any residual manufacturing dust.
3. Re-prime the PF-2 elements using steps 6 through 9 of “PF-2
Fluoride and Arsenic Reduction Elements Priming Tips” on
page 11.
4. If the water filtering through the PF-2 elements continues to be
cloudy in appearance, contact Customer Service.
12
Storing the PF-2 Elements
• UNUSED: The PF-2 elements can be stored indefinitely in their
original packaging. Do not store with fragrant items.
• USED: Place the PF-2 elements in a re-sealable zipper storage
bag and store them in the refrigerator for up to two weeks.
Note:
o Do not store used PF-2 elements for longer than two weeks.
o Do not store the PF-2 elements in the freezer.
o Remember to re-prime the PF-2 elements before using them
again. See “PF-2 Fluoride and Arsenic Reduction Elements
Priming Tips” steps 6 through 9 on page 11.
Routine Cleaning and Maintenance
Cleaning the Black Berkey® Purification Elements
1. To prevent contamination, wash hands before proceeding.
2. Remove the upper chamber and place it upside down on a solid
surface, to unscrew the optional PF-2 elements, and set safely aside.
3. Lift the upper chamber vertically, and use one hand to hold the black
filter and the other to unscrew all wing nuts that secure the Black
Berkey® Elements in the chamber.
4. Remove the Black Berkey® Elements from the inside of the upper
chamber.
5. Hold one element under the faucet with the exit hole pointed up.
6. Using a clean 3M Scotch-Brite™ pad, scrub the surface of the element
for several minutes. The goal is to remove the outermost layer of the
element, exposing a new layer of open micro pores.
7. Rinse the element with water but place a finger over the hole of
the threaded stem to prevent any potentially contaminated water from
entering the core of the element.
8. Re-prime the element using the “Priming Tips” on page 6.
9. Repeat steps 4 to 7 for each additional Black Berkey® Element.
10. Reassemble the system.
Cleaning the Chambers of the Berkey® System
The chambers, particularly the lower chamber, should be cleaned at least
once per month.
1. Remove the Black Berkey® Elements, optional PF-2 elements,
spigot, and any other attached components.
2. Clean the chambers using water and a mild dish soap. If the water used
for cleaning is suspected to contain viruses or bacteria, add 16 drops of
bleach per gallon of water. The stainless steel Berkey® chambers can
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also be cleaned in the dishwasher but remove all parts and attachments
first. If you have a Berkey® Light system, do not place any of its
components in the dishwasher.
Note: If your Berkey® system is filtering hard water, which is water
with a high dissolved mineral content, scale from naturally-occurring
minerals such as calcium may develop in the spigot and chambers
after prolonged use. These deposits can be removed by soaking the
affected components in a 50-50% vinegar and water mixture for about
15 minutes. Then wash with water and mild dish soap. Do not soak the
Black Berkey® Elements or optional PF-2 elements in the vinegar
mixture.
Frequently Asked Questions (FAQs)
Why does my Berkey® system leak where the upper and lower chambers
fit together?
• There is no water-tight seal between the upper and lower
chambers of the system because this type of seal would
prevent gravity filtration. Therefore water will leak from
where the two chambers fit together if both the upper and
lower chambers are full or nearly full of water. To prevent
overflow, it is recommended to empty the lower chamber
completely prior to refilling the upper chamber.
• If at any time you experience an issue with your system
leaking water, discontinue use, empty the water from both the
upper and lower chambers, and contact Customer Service.
Why Does the Upper Chamber Still Contain Water After the Filtering
Process?
• The Berkey® systems are gravity filters and as the water level in
the upper chamber decreases the filtering process will naturally
slow down because there is less water pressure available to force
water through the elements. It is normal for one to two inches of
water to remain in the upper chamber.
Why is the Filtered Water Cloudy?
• Cloudy filtered water may indicate the PF-2 elements still
contain some residual manufacturing dust. Re-prime the PF-2
elements again following the “Priming Tips” for the PF-2
elements found on page 11.
14
Why is there a Residue in the Chambers and Cookware?
• Naturally-occurring minerals such as calcium and magnesium
carbonates, bicarbonates, chlorides, and sulfates can leave deposits
in the Berkey® chambers as well as cookware that have contained
the filtered water. These deposits can be removed by thoroughly
cleaning the chambers and cookware. For cleaning instructions, see
“Cleaning the Chambers of the Berkey® System” found on page 13.
If filtering hard water see the note section on page 14, as well.
What can be done if the Filtered Water has an Unexpected Taste?
• Test the Black Berkey® Elements. To ensure the elements are
properly filtering the water, perform the red food coloring test using
the instructions found on page 9.
• Re-prime the PF-2 elements. If your Berkey® system contains the
optional PF-2 elements, the taste may be due to residual
manufacturing dust that was not removed during the priming
process. See the “Priming Tips” for the PF-2 elements that are
provided on page 11 as well as the PF-2 element “Troubleshooting”
on page 12.
• Clean your Berkey® system. Follow the “Routine Cleaning and
Maintenance” instructions that are provided on page 13.
100% Satisfaction, 30-Day Satisfaction Guarantee
Berkey Filters encourages you to test your product once it’s received. For
this reason, we accept returns of products in new or used condition. If you
are not satisfied with your purchase, for any reason within 30 days of your
purchase date, you may call Customer Service at 800-350-4170 for a RMA
# (Return Merchandise Authorization Number).
For merchandise valued at $55 or more, we will supply you with a prepaid return label* for you to return the items to us in their original
packaging, with all included parts and literature. If you wish to return any
merchandise amounting to less than $55 you may do so at your expense
after receiving a RMA #.
Once your return is received, please allow 7-10 business days for a refund
to reflect back to the original form of payment used for the order. If an
eligible purchase included a free item, the free item must also be included
in your return. Free items not returned will be billed as a deduction from
the final refund at their full retail value.
15
Packages received without a RMA # will be charged a 20% handling fee.
Return instructions can be found in the "Returning your Berkey® Water
Filter System" section on page 19.
Exchanges
For exchanges please follow the instructions in the above section. If the
returning item is valued at $55 or more, we will cover the return shipping
cost to us. Outbound shipments for new items will ship free if the value
meets or exceeds $45*. Once we have received the item you're
exchanging, please allow 7-10 business days for processing. During this
time we will ship out the exchange item.
Rapid Exchange
If you would like to receive your exchanged item as soon as possible, you
may choose to pay the purchase price of the new product upfront. Once
the returned item is received, a refund will be processed for the returned
items.
*Pre-paid return labels utilize UPS-Ground shipping. Returns must be
made at a UPS Drop-off location. Return labels, and free outbound
shipping, are only available to our customers located in the 48 contiguous
United States. (Please refer to our shipping policy for additional
information regarding carriers and shipping methods).
Past 30 days
Returns will not be accepted after 30-days of the purchase date. No
exceptions.
Warranty Policy
Standard Manufacturer 6-Month Warranty
Except for the unit housings and Black Berkey® Purification Elements, all
products, including the Berkey® (PF-2) Fluoride filters, parts, and
accessories are warranted to be free from defects in materials and
workmanship for 6-months from the purchase date.
Standard 2-Year Warranty - Prorated at 6-Month Intervals
The Black Berkey® Purification Elements and unit housings are warranted
to be free from defects in material and workmanship for a 2-year period,
prorated in 6-month intervals.
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Warranty - Continued
Berkey Care Lifetime Warranty
For our customers who chose to register at the time of purchase, we offer a
lifetime warranty on select Berkey® Systems. The Berkey Care Lifetime
Warranty covers the; Travel Berkey®, Big Berkey®, Royal Berkey®,
Imperial Berkey®, and Crown Berkey®.
If at any time the housing, standard spigot, washers, hole plugs, knob, or
wing nuts of your stainless steel Berkey® system fail in any way due to
defects in materials or workmanship, contact Berkey Filters for additional
information regarding the exchange of the item and to receive a RMA #. The
lifetime warranty does not cover damage caused by carelessness, accidents or
abuse/unintended use of the system. This warranty does not cover filters. This
is an exclusive offer to our valued customer from Berkey Filters and is in
additional to all other stated warranties.
Please note: For all returns, exchanges, and warranty claims please contact
our Customer Service for a RMA # prior to returning and refer to the
"Returning your Berkey® System" section on page 19. Failure to follow
listed instructions will result in a 20% handling fee.
Manufacturer’s General Warranty
New Millennium Concepts, Ltd. warrants their product against defects in
materials or workmanship during ordinary consumer use. This limited
warranty does not cover product issues caused by any other reason, for the
time periods and conditions set forth below when purchased directly from
New Millennium Concepts, Ltd. or from an authorized Berkey® dealer. For a
period not to exceed 12 months from the original date of purchase of the
product, New Millennium Concepts, Ltd. will, solely at its discretion, replace
a system or component that it deems is not functioning properly during the
stated warranty period. New Millennium Concepts, Ltd. shall not be held
liable for incidental or consequential damage to personal property from, but
not limited to, a defective unit, improper use, abuse, accident, or neglect, etc.
It is the customer’s responsibility to prevent misuse of the system and to
replace parts, when, due to the natural course of wear and tear, they must be
replaced.
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Manufacturer’s General Warranty - Continued
This warranty will not apply to units which have been used for purposes not
intended, which have been altered so as, in the manufacturers judgment, to
adversely affect its performance. This warranty is for the original retail
purchaser only, and cannot be transferred.
The laws of the state of Texas, USA will govern any disputes regarding this
warranty or claim made. This warranty, which is given expressly in lieu of all
warranties, expressed or implied, or merchantability and fitness for a particular purpose, constitutes the only warranty made by New Millennium Concepts, Ltd.
The Black Berkey® Purification Elements are covered under a two year
limited prorated warranty, calculated in six month intervals. This warranty
applies only to products manufactured or exclusively distributed by New
Millennium Concepts, Ltd. and its authorized Berkey® dealers. To obtain
warranty service, you must provide a dated receipt for the product and pay for
any shipping charges incurred to return the product to New Millennium
Concepts, Ltd.
Final Sale Items
Items marked as final sale, such as Scratch and Dent items are ineligible for
returns or refunds. Final sale items may not be exchanged for cosmetic
reasons or any other reason. Final sale items are covered by the manufacturer
warranty for defects in materials and workmanship.
18
18*
Returning Your Berkey® Water Filter System
Please follow the disassembly and packing instructions carefully. Fees may
apply if the product is not returned in its entirety with original packaging, or
if it is damaged during return shipment. The following information is
comprehensive, and all sections may not apply to your specific return.
Disassembly (Please refer to the Assembly Diagram on page 1)
Step 1 –Disassemble the Lid
A. Unscrew the knob (1) from the lid (2).
B. Remove the screw (4) from the lid and then screw it back into
the knob with the washer (3) attached.
C. Set both pieces aside.
Step 2 – Disassemble the Upper Chamber
A. Separate the upper chamber (5) from the lower chamber (11) and
set the upper chamber (5) upside down on a solid surface.
B. Unscrew optional PF-2 Fluoride and Arsenic Reduction Elements
(10) from the purification elements (6). Hold the Black Berkey®
Elements and unscrew the wing nuts (8) If the optional hole
plugs are used, unscrew the hex nuts as well.
C. Remove the purification elements (6), element washers (7), and
any hole plugs (9) from the inside of the upper chamber (5).
D. Screw the element wing nuts (8) back onto the purification
elements (6) with the element washers attached. Also screw any
hex nuts onto the optional hole plugs with the washers attached.
E. Set all pieces aside.
F. Allow the purification elements (6) and optional PF-2 elements
(10) to air dry for at least 24 hours prior to packing.
Step 3 – Disassemble the Spigot/Lower Chamber
A. Unscrew the spigot (12) by holding the spigot hex nut (15)
inside of the lower chamber (11) and turning the spigot.
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B. Remove the hex nut (15) and the spigot from the inside of
the lower chamber (11) and screw the hex nut back onto the
spigot (12) with the washers (13, 14) attached.
C. Leave the rubber base ring (16) attached to the bottom of the
lower chamber (11).
D. Set all pieces aside.
Step 4 – Packing the System for Return Shipping
Failure to properly pack your system for return shipping could result in a restocking handling fee of
up to 20% if the unit is received damaged.
A. Place the purification elements (6), which have been allowed
to dry for 24 hours, in a re-sealable zipper storage bag. Then
place them in their original box. Place the optional PF-2
elements (10) in a re-sealable zipper storage bag as well.
B. Bag all parts, such as the knob (1), spigot (12), and hole
plugs (9), in their original bag or in a re-sealable zipper
storage bag.
C. Take the upper chamber (5) and set it upright.
D. Place the filtration elements and the parts inside the upper
chamber (5). Please add packing material to the inside of the
upper chamber to properly secure all items.
E. Turn the lower chamber (11) upside down and place it over
the upper chamber (5). It should fit over the outside of the
upper chamber. The lower chamber will stop before touching
the rim of the upper chamber.
F. Flip the entire system so that the rubber base ring (16) is on
the bottom and the bottom of the upper chamber (5) is facing
up (the bottom of the upper chamber has the holes for the
purification elements.)
G. Place the lid (2) on the bottom of the upper chamber (5).
H. Place the system inside the original product box if available,
and seal it with tape for shipping. Do not apply the shipping
label directly onto the product box. Instead, please place the
product box, along with sufficient packing material, into
another larger box for shipping.
Please return the Berkey® system to:
James Enterprise Inc. / Berkey Filters
1976 Aspen Circle
Pueblo, CO 81006
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Parts and Accessories
*Prices are subject to change without notice. *
Black Berkey® Replacement
Elements (Set of 2)
$107.00
Set of 2 Wing Nuts with
Washers
$4.00
Black Berkey Primer™
$25.00
PF-2 Fluoride and Arsenic
Reduction Elements
$50.00
For Black Berkey® Elements
Require Black Filters
Optional Hole Plug
$1.25
Stainless Steel Stand
Elevates stainless steel system six
inches. Rubberized feet for extra
stability. Four sizes to fit all
stainless steel systems.
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$34 - $49
*Prices are subject to change without notice. *
Replacement Spigot for
Stainless Steel Systems
$10.00
Berkey Light®
Replacement Spigot
$10.00
Fits all stainless steel systems
Fits Berkey Light® Systems only
Stainless Steel Spigot
Fits all stainless steel systems
$20.00
Water View Spigot
Spigot with glass sight tube. Fits
all stainless steel systems. Sizes
vary based on system model.
$40 - $45
Berkey® Shower Filter
$63.00
Shower Filter Replacement
$46.00
Includes massaging shower head
22
*Prices are subject to change without notice. *
Sport Berkey® Water Bottle
$34.95
Sport Berkey® Water
Bottle Replacement Filter
$19.95
Thinksport Stainless Steel
Water Bottle
Available in 350mL, 500mL, &
750mL.
$15 - $19
Berkey® Maintenance Kit
Includes 2 scrubbing pads, 1
spigot, 2 wing nuts and washers, 1
priming button, 2 hole plugs, 1
knob, red food dye, and instruction
booklet. Fits Stainless Steel Units.
Berkey Light® Maintenance
Kit
Includes 2 scrubbing pads, 1
spigot, 2 wing nuts and washers, 1
priming button, 2 hole plugs, red
food dye, and instruction booklet.
Boroux Glass Bottle
Single
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$25.00
$25.00
$9.99
*Prices are subject to change without notice. *
Boroux Glass Bottle
$58.99
Boroux Starter Kit
$73.99
Boroux Storage
Rack
$39.99
Boroux Insulated
Glass Bottle Sleeve
$29.99
Boroux Can Jacket
$9.99
Six Pack
Six Pack & Storage Rack
Various colors available
for 12oz & 16oz Cans
Various colors available
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For further assistance please contact Customer Service:
•
•
•
•
1-800-350-4170
[email protected]
Live Chat on www.berkeyfilters.com
Please provide the order/invoice number for prompt service.
Customer Service hours:
Monday through Friday - 7:00AM to 5:00PM (MST)
Saturday - 8:30AM to 5:00PM (MST)
Additional information about the Berkey Water Purifiers is also available
online at http://www.berkeyfilters.com.
My Order/Invoice Number:
Information accurate at time of publication. Content subject to change without notice. For most
recent information, please visit berkeyfilters.com or contact our customer service center at
800-350-4170.
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