Picture Keeper PKCA64gbWW2, PKCA16GBWW2 User guide

Picture Keeper PKCA64gbWW2, PKCA16GBWW2 User guide
Mobile Quick Start Guide
1. Connect the drive to your mobile device.
Mobile Instructions
Android
Plug the Connect drive into the included cable’s
USB port. Insert other end of cable into your
Android’s Micro USB port.
Add: “Tip: If your default file manager attempts to
access the drive, dismiss it. If prompted, select PK
Connect app as the default app to open the PK
Connect drive.”
iPhone, iPad, iPod
Simply plug in the Connect drive to the
lightning port of your iPhone, iPad, or iPod.
2. Open or Download the Picture Keeper
Connect App.
REQUIRES APP DOWNLOAD!
Android
If you have not already downloaded the app,
search for Picture Keeper Connect in the Play
Store or go and download it at
picturekeeper.com/app-download
iPhone, iPad, iPod
If you have not already downloaded the app,
follow the on screen prompts to get it from the
App Store.
Windows Quick Start Guide
1. Plug Connect into your computer’s USB port
Did you get a popup? If not, skip to step 5
2. Click “Open folder to view files”
Do NOT click “Import pictures and videos”
Desktop Instructions
3. Double-click “LaunchPictureKeeper”
4. Picture Keeper will open. On the main screen,
click START BACKUP and you’re all set!
Get Started without Autoplay
5. Click Windows Start Button
6. Select “Computer”, “This PC”, “My Computer”,
or “File Explorer”
7. Double-click the drive labeled PKBACKUP
8. Double-click “LaunchPictureKeeper”
9. Picture Keeper will open. On the mainscreen,
click START BACKUP and you’re all set!
You can choose to include Facebook or Email
attachments. You can also choose to include video
clips from the Search Options menu. Just check the
box for Video Clips.
3. Sign In or Create an Account
If this is your first time using Picture Keeper
Connect, you will need to create an account
within the app. Note: The only time you will
need to sign in is the first time using the app
or if you’ve chosen to sign out of your account.
4. Click “Start Backup” & you’re all set!
You now have the option to Start Backup to
back up all of your pictures, or Select Files to
Back up to choose which file types or individual
files to back up.
Now restore photos to a new device or plug it
into your computer and backup photos on your
desktop. For desktop instructions, see below.
Want to backup a non-compatible/older
device?
If the Connect drive doesn’t connect to your device
or the app can’t detect it, you can connect your
phone or tablet to a computer to copy the files
over so that Picture Keeper can back them up from
the computer. Once your pictures are copied to
your computer, see Desktop Instructions below.
Contact Support if additional assistance is needed.
We’re happy to help!
Mac Quick Start Guide
1. Plug Connect into your computer’s USB port
2. On the Mac desktop, double-click the drive icon
labeled PKBACKUP
3. When Finder opens, double-click
“PictureKeeperForMac”
4. Picture Keeper will open. On the main screen,
click START BACKUP and you’re all set!
You can choose to include Facebook or Email
attachments. You can also choose to include video
clips from the Search Options menu. Just check the
box for Video Clips.
Need help?
Visit us at picturekeeper.com/help
or give us a call
US +1 877-382-0949 or UK/EU +44 208-144-5940
Microsoft and Windows are either registered trademarks or trademarks
of Microsoft Corporation in the United States and/or other countries.
Apple, Mac, MacOS are either registered trademarks or trademarks of
Apple Corporation in the United States and/or other countries.
Mobile Questions
How do I view my pictures?
After you’ve run a backup, it’s a snap to view your
pictures directly from your phone or tablet. Just
click View Files on the main screen.
You can also view your pictures on a computer.
1. Insert the USB end of Connect into your computer.
2. Run the Picture Keeper software.
3. Once the software opens, click 'View & Print' to
see all of your backed up photos.
Want to Restore your files to a new device?
There are 2 ways to copy files to a new mobile
device. You can select Restore all files, or Copy
individual files.
4. Then select folders you would like to restore to
your new device and press Continue.
2. Check if your device is compatible by visiting
picturekeeper.com/connectdevices.
Copy
It’s not finding all of my pictures.
1. With the Connect drive plugged into a new device,
select View Files to find the files you wish to copy.
2. Click the check box on the lower left corner of
each file you would like to copy.
3. Click the menu button (...) in the upper right corner,
and choose Copy to Phone.”
Want to backup video clips?
Click the options icon in the top left and select
“Backup Options”. On this screen, click the slider to
enable videos and then close the menu. Click “Start
Backup” to copy your videos to the Connect drive.
(Be aware, videos are much larger files than pictures)
Need Help?
Restore
1. Plug the Connect drive with previous backups
into your new device.
2. On the Connect Start Backup screen, click the
“Restore” link under the “Start Backup” button.
3. Select the file types you would like to restore.
Press “OK”. Note: All are checked by default.
Desktop Questions
How do I view my pictures?
On Picture Keeper’s main screen, click ‘View &
Print’ on the left. Double-click any of the folders
to get to your pictures. This will open sub-folders
containing your pictures. You can also easily
navigate between folders using the file path at the
top, above the folders. The number of pictures
contained within the folders is shown next to the
folder name (e.g. “Summer Vacation (257)
How does it organize my files?
Picture Keeper backs up in the same file structure
as your computer. So if you organized your
Pictures folders or iPhoto/Photos by date or event,
this is how they will be displayed on the Picture
Keeper.
Picture Keeper isn’t finding all my pictures?
Click ‘Search Options’ to select additional folders
or further customize.
It’s not detecting the Connect drive.
If you get an alert notifying you that the app doesn’t
detect the Connect drive, try the following.
1. Try reconnecting and make sure it’s plugged in
correctly. For Android, make sure that your default
File Manager is not controlling the drive.
For iPhone/iPad, if you have pictures stored in
iCloud make sure to turn on iCloud Backup in the
Backup Options menu. If you’re unsure, go ahead
and turn it on.
For additional information and assistance
visit us at picturekeeper.com/help
or give us a call
US +1 877-382-0949 or UK/EU +44 208-144-5940
“Made for iPod,” “Made for iPhone,” and “Made for iPad” mean
that an electronic accessory has been designed to connect
specifically to iPod, iPhone, or iPad, respectively, and has been
certified by the developer to meet Apple performance standards.
Apple is not responsible for the operation of this device or its
compliance with safety and regulatory standards. Please note
that the use of this accessory with iPod, iPhone, or iPad may
affect wireless performance.
© 2016 Simplified IT Products, LLC. iPad®, iPad Pro®, iPad mini®,
iPhone®, iPod® and Lightning™ are trademarks of Apple Inc.,
registered in the U.S. and other countries. All other trademarks
are the property of their owners.
To access our Limited Warranty or End-User License Agreement
visit picturekeeper.com/warranty
and picturekeeper.com/user-agreement
Visit picturekeeper.com/android-help for more information.
How do I restore/copy pictures to a new computer?
On Picture Keeper’s main screen, click the ‘Restore’
button on the left side. Your pictures will then be
restored to a folder in your Pictures directory labeled
PK Restore. Videos will be restored to a PK Restore
folder in your Videos directory.
What happens when the drive is full?
Simply purchase another Picture Keeper drive and
insert it into your computer. Open the software and
click ‘Start Backup’. When a pop up window
appears click ‘Yes’ to continue where your last
drive left off.
Can I share my pictures with friends & family?
Yes! Go to ‘View & Print’ and select any photos you
would like to share. Once you’ve finished selecting,
click Print & More at the bottom. You can choose to
share by email, Facebook, or even get some specialty
prints or printed gifts delivered right to you or your
loved ones!
Will Picture Keeper copy all of my pictures each
time or only the recently added ones?
After the first backup Picture Keeper only copies
the pictures that were added or changed since the
last backup.
How do I reset or start over?
Start the Picture Keeper software. In the top right
corner, click the ‘Preferences’ gear icon and select
‘Reset Picture Keeper’ from the drop down menu.
Click ‘OK’ to restart. The Reset Picture Keeper
function will only remove pictures from the Picture
Keeper, NOT your computer.
CAUTION: Please make sure you have another copy of
your digital pictures (ie. on your Hard drive or
elsewhere) prior to resetting your Picture Keeper.
How do I access my pictures directly?
Double-click the drive labeled PKBACKUP to see
the files and folders on Picture Keeper. You will see
a folder labeled Backups. This folder has all of your
photos organized as they are on your computer.
Want to backup Facebook photos or Email
Attachment photos?
Simply click the Facebook or Email buttons on the
‘Start Backup’ screen. The next time you run a
backup, it will copy them onto your Picture Keeper.
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