Drobo DDR4A21 Network Attached Storage User Manual

Drobo DDR4A21 Network Attached Storage User Manual
Drobo 5C User Guide
Contents
1
Drobo 5C Online User Guide .............................................................................................. 6
1.1
Before You Begin........................................................................................................ 7
1.1.1
Product Features at a Glance ............................................................................... 8
1.1.2
Checking Box Contents ...................................................................................... 10
1.1.3
Checking System Requirements ........................................................................ 11
1.1.3.1
Operating Systems Supported .................................................................... 12
1.1.3.2
Connectivity Interface Supported for the Drobo 5C .................................. 13
1.1.4
1.1.4.1
Selecting Drives .......................................................................................... 15
1.1.4.2
Determining Drive Space Requirements .................................................... 17
1.1.4.3
Using Power Protection .............................................................................. 19
1.1.5
1.2
Checking the Hardware You Need ..................................................................... 14
Getting Started Guide ........................................................................................ 20
Setting Up Your Drobo 5C ........................................................................................ 21
1.2.1
Inserting the Drives ............................................................................................ 22
1.2.2
Installing Drobo Dashboard ............................................................................... 24
1.2.2.1
Installing Drobo Dashboard on Windows................................................... 25
1.2.2.2
Installing Drobo Dashboard on Mac ........................................................... 30
1.2.3
Connecting Cables on Your Drobo 5C ................................................................ 36
1.2.4
Updating your Drobo 5C to the latest firmware................................................ 38
1.2.5
Registering Your Drobo 5C ................................................................................. 40
1.2.6
Formatting the Drives ........................................................................................ 43
1.2.6.1
Selecting a File System and Volume Size for Your Drobo 5C...................... 44
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1.2.6.2
Turning On Your Drobo 5C and Formatting the Drives .............................. 46
1.2.7
Migrating a Disk Pack from Another Drobo Device ........................................... 51
1.2.8
Safely Shutting Down Your Drobo 5C ................................................................ 53
1.2.8.1
1.3
Safely Shutting Down Your Drobo 5C Using Drobo Dashboard ................. 54
Where to Go Next .................................................................................................... 56
1.3.1
Using Best Practices for Protecting Data ........................................................... 57
1.3.2
Keeping Your Software Up to Date .................................................................... 58
1.3.2.1
Checking for Software Updates .................................................................. 59
1.3.3
Using the Online User Guide.............................................................................. 60
1.3.4
Using Context-Sensitive Help ............................................................................. 61
1.3.5
Using the Knowledge Base ................................................................................. 62
1.3.6
Registering Your Drobo 5C ................................................................................. 63
1.3.7
Getting Technical Support ................................................................................. 66
1.4
Using and Managing Your Drobo 5C ........................................................................ 68
1.4.1
Using Drobo Dashboard ..................................................................................... 69
1.4.1.1
Installing Drobo Dashboard ........................................................................ 70
1.4.1.1.1 Installing Drobo Dashboard on Windows .............................................. 71
1.4.1.1.2 Installing Drobo Dashboard on Mac ...................................................... 76
1.4.1.2
Keeping Your Software Up to Date............................................................. 82
1.4.1.2.1 Checking for Software Updates ............................................................. 83
1.4.1.2.2 Manually Updating Firmware from the Website ................................... 84
1.4.1.3
1.4.2
Touring Drobo Dashboard .......................................................................... 86
Renaming Your Drobo 5C................................................................................... 90
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1.4.3
Formatting Your Drobo 5C ................................................................................. 91
1.4.4
Safely Shutting Down Your Drobo 5C ................................................................ 95
1.4.4.1
Safely Shutting Down Your Drobo 5C Using Drobo Dashboard ................. 96
1.4.5
Resetting Your Drobo 5C.................................................................................... 98
1.4.6
Blinking Lights to Test Connectivity ................................................................... 99
1.4.7
Enabling or Disabling the System Tray............................................................. 100
1.5
Modifying Device Settings for Your Drobo 5C ....................................................... 102
1.5.1
Enabling Automatic Check for Software Updates ........................................... 103
1.5.2
Enabling or Disabling Dual Disk Redundancy................................................... 105
1.5.3
Dimming the Lights on Your Drobo 5C ............................................................ 107
1.6
Managing Capacity (Drive Space) .......................................................................... 108
1.6.1
Calculating Capacity to Use.............................................................................. 109
1.6.2
Adding Capacity (or Drives).............................................................................. 110
1.6.3
Removing Capacity (or Drives) ......................................................................... 113
1.7
Checking Storage Usage and Device Status Information....................................... 115
1.7.1
Checking Storage Usage ................................................................................... 116
1.7.1.1
Viewing the Capacity Chart ...................................................................... 117
1.7.1.2
Viewing Storage Usage ............................................................................. 119
1.7.2
Checking the Status of Your Drobo 5C ............................................................. 121
1.7.3
Checking Your Drobo 5C's Serial Number ........................................................ 123
1.7.4
Checking Your Drobo 5C's Firmware Version .................................................. 124
1.7.5
Checking Your Current Version of Drobo Dashboard ...................................... 125
1.7.5.1
Checking Current Version on Windows .................................................... 126
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1.7.5.2
Checking Current Version on Mac ............................................................ 128
1.7.6
Checking System Information .......................................................................... 129
1.7.7
Checking Drive Information ............................................................................. 131
1.7.8
Getting Diagnostics on Your Drobo 5C ............................................................ 133
1.7.9
Understanding the Indicator Lights ................................................................. 136
1.8
Using On-Screen and E-mail Alerts ........................................................................ 138
1.8.1
Setting Up or Modifying E-mail Alerts ............................................................. 139
1.8.2
Modifying When to Send Email Alerts ............................................................. 145
1.8.3
Disabling Email Alerts....................................................................................... 147
1.8.4
Modifying When to Send On-Screen Alerts ..................................................... 148
1.8.5
Disabling On-Screen Alerts .............................................................................. 150
Drobo 5C User Guide
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1 Drobo 5C User Guide
Congratulations on your new Drobo! This Getting Started section will help you get your
Drobo 5C set up and running in just a few steps.
Related topics:
Before You Begin
Setting Up Your Drobo 5C in Just a Few Steps!
Where to Go Next
Getting Started Guide
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1.1 Before You Begin
Before you begin setting up your Drobo 5C, it’s a good idea to check system and
hardware requirements.
Related topics:
Product Features at a Glance
Checking Box Contents
Checking System Requirements
Checking the Hardware You Need
Getting Started Guide
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1.1.1
Product Features at a Glance
For a quick overview of the features of Drobo 5C, refer to the following images.
Figure 1: Front of the Drobo 5C with the bezel (faceplate) removed.
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Figure 2: Back of the Drobo 5C
Related topics:
Checking Box Contents
Before You Begin
Drobo 5C User Guide
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1.1.2
Checking Box Contents
Ensure that your product's box contains all the components listed below.
● Drobo 5C
● 3.3 ft. (1 m) USB Type A to Type C cable
● 6.6 ft. (1.8 m) power cord with power adaptor
● Quick Start Card
● Safety and Warranty Guide
Related topics:
Checking System Requirements
Before You Begin
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1.1.3
Checking System Requirements
Check to ensure your operating system and cable interface are supported.
This section covers the following topics:
Operating Systems Supported
Connectivity Interfaces Supported for the Drobo 5C
Related topics:
Checking the Hardware You Need
Before You Begin
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1.1.3.1
Operating Systems Supported
For the most current list of supported operating systems, check the specifications for
your products online at www.drobo.com/products/index.php.
For best performance and interoperability, ensure you are running the latest service
packs for the appropriate Windows operating systems.
Related topics:
Connectivity Interfaces Supported for the Drobo 5C
Before You Begin
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1.1.3.2
Connectivity Interface Supported for the Drobo 5C
Your Drobo 5C device has USB 3.0, Type C interface. Drobo provides USB Type A to Type
C cable with the device. Depending on the model of your computer, it may have USB
Type A or Type C interface. You have to buy a Type C to Type C cable if your computer
has a Type C interface. Speed of data communication is limited by the slowest interface
of your computer and the Drobo device.
Notes:
If your computer only has a USB 2.0 connection, then the Drobo device will
operate at USB 2.0 speeds.
If you would like to use the USB 3.0 interface and it is not available on your
computer, you can purchase and install an add-on adapter card. (This is a circuit
board that fits into an expansion slot in your computer and provides the interface
you want.)
Related topic:
Checking the Hardware You Need
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1.1.4
Checking the Hardware You Need
To use your Drobo 5C, you will need at least two drives. If you plan to use Dual Disk
Redundancy, which protects your data against two drive failures, you will need at
least three drives.
Related topics:
Selecting Drives
Determining Drive Space Requirements
Using Power Protection
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1.1.4.1
Selecting Drives
The Drobo 5C supports standard 3.5” SATA hard disk drives (HDDs). For HDDs, these
drives can be from any manufacturer and with any capacity.
In summary, here are the recommended number and type of drives you can use with
your Drobo 5C. Note that you need at least two drives in the drive bays to ensure your
data is protected in the event of drive failure.
● 2 to 5 HDDs in the main drive bays - enables you to maximize capacity
For a performance comparison of these options, see the image below.
Important Notes:
The Drobo 5C is not compatible with IDE, SCSI, PATA or SAS drives.
The Drobo 5C supports migrating entire disk packs from a Drobo Gen 3,
preserving its data. For more information, and to ensure a safe and successful
migration of the drives, carefully follow the instructions in Migrating a Disk Pack
from Another Drobo Device.
Warning:
Any pre-existing data on the drives will be erased when inserted into the Drobo
5C.
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Related topics:
Determining Drive Space Requirements
Checking the Hardware You Need
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1.1.4.2
Determining Drive Space Requirements
In order to protect your data from drive failure, your Drobo 5C requires more space than
what you will use for your data, sometimes as much as double or more the amount of
space.
The best way to determine how much usable, protected storage space you will have
available for your data, based on the number and capacity of your drives, is to use
our Drobo Drive Capacity Calculator.
A shortcut to estimating the capacity available for your data is to omit the largest drive
and then add the capacity of the remaining drives. If you plan to use Dual Disk
Redundancy, omit the largest two drives.
For example:
Single Disk (Default) Redundancy
Dual Disk Redundancy
Notes:
Actual capacity is often less than what is shown in the examples above due to the
different systems used for rating capacity. This has nothing to do with the Drobo 5C.
Know that your Drobo 5C enables you to easily increase storage capacity at any
time by simply inserting additional drives or replacing smaller drives with larger
ones.
In the Drobo 5C device, 64TB space is available for storage.
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Related topics:
Selecting Drives
Managing Capacity (Drive Space)
Checking the Hardware You Need
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1.1.4.3
Using Power Protection
We recommend using the following power protection with your Drobo device:
● An uninterruptible power supply (UPS), which protects against sudden losses in
power
● A power surge protector to protect against power surges
Related topic:
Checking the Hardware You Need
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1.1.5
Getting Started Guide
The Getting Started Guide for your Drobo 5C includes the topics:
● Before You Begin
● Setting Up in Just a Few Steps!
● Where to Go Next
To print the Getting Started Guide of your Drobo device:
1. Visit the Docs page of the Drobo website and click on Drobo 5C.
2. Then, click the Getting Started Guide link. This opens the guide of your product in
PDF format.
3. Click the Print button at the top right corner to print the document.
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20
1.2 Setting Up Your Drobo 5C
Once you have unpacked your Drobo 5C from its box and ensured you meet
all system and hardware requirements, it is time to set up your Drobo 5C for use. This
can be done in just a few easy steps!
1. Inserting the drives
2. Connecting USB and power cables
3. Installing Drobo Dashboard
4. Turning on the power and updating your Drobo 5C with the latest firmware
5. Registering your Drobo 5C
6. Formatting the drives
7. Meaning of Indicator lights (LEDs)
Note:
The Drobo 5C supports migrating entire disk packs from a Drobo Gen 3,
preserving its data. To ensure a safe and successful migration of the drives, carefully
follow the instructions in Migrating a Disk Pack from Another Drobo Device.
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1.2.1
Inserting the Drives
As a first step to set up your Drobo 5C, insert the drives into your device. For more
information on drive requirements, see Selecting Drives.
Also, see this link on the Drobo website: http://www.drobo.com/storageproducts/choose-drive/.
Warning:
Any pre-existing data on the drives will be erased, as the drives will be formatted.
If you wish to keep the data, copy it to another drive or medium before using with
your Drobo 5C.
Notes:
Once you insert the drives into your Drobo 5C, they function as a unit or “pack.”
To access the data on them, you will need the entire pack.
The Drobo 5C supports migrating entire disk packs from a Drobo/Drobo S,
preserving its data. To ensure a safe and successful migration of the drives, carefully
follow the instructions in Migrating a Disk Pack from Another Drobo Device.
To insert the drives
1. Remove the front bezel (faceplate) from the front of your Drobo 5C by pulling it off.
2. With one hand, hold the drive so that the label on the top of the drive faces up (and
its connectors are positioned at the device and toward the left). Refer to the image
below.
3. With your other hand, use your thumb to depress and hold open one of the drive
locks to a selected drive bay. Refer to the image below.
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4. Slide the drive into the drive bay, release the drive lock and push the drive into place
until you feel it connect.
The drive lock snaps behind the drive, securing it into place.
5. Insert additional drives in the same manner, following steps 2 through 4.
6. When finished, replace the bezel right side up, so that when your Drobo device is
turned on, you will be able to see the indicator lights. For more information on Indicator
lights, see Guide to meaning of indicator lights (LEDs. You are now ready to connect
cables and power on your Drobo device.
Next in the Setup for Your Drobo 5C
Connecting Cables on Your Drobo 5C
Return to Setting Up Your Drobo 5C
Related topic:
Selecting Drives
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1.2.2
Installing Drobo Dashboard
The Drobo Dashboard application will help you to set up and manage your Drobo 5C.
After installation of the Dashboard, you can configure the settings to automatically
install version updates, which is highly recommended. Drobo software and firmware
updates can also be installed from Start Drobo 5C page.
This section covers the following topics:
Installing Drobo Dashboard on Windows
Installing Drobo Dashboard on Mac
Note:
You need a full admin user account and internet access on the computer on
which you are going to install the Drobo Dashboard.
Next in the Setup for Your Drobo 5C
Updating Your Drobo 5C to the Latest Firmware
Return to Setting Up Your Drobo 5C
Related topics:
Using Drobo Dashboard
Touring Drobo Dashboard
Drobo 5C User Guide
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1.2.2.1
Installing Drobo Dashboard on Windows
To install the Drobo Dashboard on a Windows machine:
1. Go to the Start Drobo 5C page and download the Drobo Dashboard installation file
for Windows.
2. After downloading, double-click the Drobo Dashboard Installer to launch it.
3. A pop up will appear asking you to choose the language for installation. Select the
language of your choice and click OK.
4. The Drobo Dashboard Installer (or Installation Wizard) will appear.
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5. Click the Next button to proceed.
6. Follow the instructions of the Installation Wizard by clicking the Next button after
each page.
7. Once you reach the installation page, click the Install button.
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8. In some Windows operating systems, the Windows Access Control dialog box
appears, asking if you want to allow changes to your computer. Click
the Allow or Yes button. This installs the Drobo Dashboard.
9. After the installation is complete, be sure that the Launch Drobo
Dashboard checkbox is selected and then, click the Finish button.
10. The Drobo Dashboard application launches and you will be prompted to register
your Drobo 5C. You can either register the Drobo 5C or skip the step and register it later.
Select an option based on you preference. The serial number is printed on the
compliance label at the bottom of the device.
Note:
We highly recommend to register your product in order to obtain support.
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11. Click the Next button to view the All Drobos page. After a few seconds, Drobo
"discovers" all Drobo devices currently connected and displays them on this page.
Note:
After the Drobo Dashboard launches, you may be asked if Drobo can collect
anonymous information on your usage. Click Yes or No, as desired.
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12. If you have no Drobo device connected to the computer or powered on, a "No
Drobos Detected" message displays until you do.
13. Your Drobo 5C will not work until you update the firmware. For information on
updating the firmware to the latest version, see Updating your Drobo 5C to the latest
firmware.
Related topics:
Installing Drobo Dashboard on Mac
Using Drobo Dashboard
Touring Drobo Dashboard
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1.2.2.2
Installing Drobo Dashboard on Mac
To install the Drobo Dashboard on a Mac machine:
1. Go to the Start Drobo 5C page and download the Drobo Dashboard installation file
for Mac.
2. After downloading, double-click the Drobo Dashboard Installer to launch it.
3. A pop up will appear asking whether to open the Installer. Click Open.
4. The Install Drobo Dashboard page will appear. Click Continue to proceed to the next
screen.
5. The Firewall Warning page appears. Click Continue.
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6. Next, the Installation Wizard page appears. Click Continue to proceed.
7. The Software License Agreement page appears. From here, you can choose the
language in which you want to proceed the installation process.
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8. After choosing the desired language, Click the Continue button.
9. A dialog box will appear asking you to Agree or Disagree the terms of the license
agreement. Click Agree to proceed.
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10. You will reach the Installation Type section. Click the Install button to proceed.
11. You will be prompted to enter the administrator password. Enter the password and
click Install Software.
12. Then, you will be prompted to restart your computer in order to complete the
installation. Click Continue Installation to proceed.
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13. When the installation completes, you will see the following screen to restart the
computer to finish the installation. Click Restart.
14. Once the computer restarts, launch the Drobo Dashboard application.
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15. The application will prompt you to register your Drobo 5C. You can either register it
or skip the step and register it later. Select an option based on you preference.
Note:
We highly recommend to register your product in order to obtain support.
16. Click the Next button to view the All Drobos page. After a few seconds, Drobo
"discovers" all Drobo devices currently connected and displays them on this page.
Note:
After the Drobo Dashboard launches, you may be asked if Drobo can collect
anonymous information on your usage. Click Yes or No, as desired.
17. If you have no Drobo device connected to the computer or powered on, a "No
Drobos Detected" message displays until you do.
18. Your Drobo 5C will not work until you upgrade the firmware. For information on
updating the firmware to the latest version, see Updating your Drobo 5C to the latest
firmware.
Related topics:
Installing Drobo Dashboard on Windows
Using Drobo Dashboard
Touring Drobo Dashboard
Drobo 5C User Guide
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1.2.3
Connecting Cables on Your Drobo 5C
After inserting the drives into your Drobo 5C, you are ready to connect the power and
data cables on your Drobo 5C.
You can connect the Drobo 5C directly to your computer using the USB 3.0 port. For
information on the different connectivity interfaces available and their requirements,
see Connectivity Interfaces Supported for the Drobo 5C.
As you follow the steps below, refer to the following image.
1. Plug one end of the USB cable into the back of your Drobo 5C.
2. Plug the other end of the cable into your host computer.
3. Connect the power adaptor to the power connection at the back of your Drobo 5C.
4. Connect the other end of the power adaptor to a power source.
Note:
We recommend plugging into an uninterruptible power supply (UPS) or surge
protector. For more information, see Using Power Protection.
Next in the Setup for Your Drobo 5C
Installing Drobo Dashboard
Return to Setting Up Your Drobo 5C
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Drobo 5C User Guide
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1.2.4
Updating your Drobo 5C to the latest
firmware
When you first receive a new Drobo 5C device, you must use the Drobo Dashboard app
to update it to the latest firmware release.
To update the firmware of your Drobo 5C to the latest one:
1. Connect the Type C USB cable and power cable to your Drobo 5C.
2. Ensure that the Mac or PC you are using for this setup has a valid Internet/network
connection.
3. If using a Mac, ensure that the Firewall (System Preferences > Security and Privacy)
is set to "allow incoming" for DD service (Drobo Dashboard).
4. Verify that the Drobo is powered off.
5. Insert the drives.
6. Turn on your Drobo 5C.
7. Your Drobo should begin updating to the latest firmware. Please allow Drobo up to
20 minutes for the total initialization process.
8. Here is what you will see happen:
When your Drobo 5C appears in the Drobo Dashboard, you may select it and go to
the Status page which will show that the Drobo is initializing.
While initialization is taking place, all of the drive slot LEDs will be yellow, and the
capacity LEDs will blink blue. When initialization is complete, your Drobo 5C will restart
to finish the firmware upgrade process.
Important Note:
If the Drobo Dashboard does not detect your Drobo 5C and initialization does not
begin, please disable any firewall and antivirus programs.
If the Drobo Dashboard will still not detect your Drobo 5C and the lights remain
solid red, please call our support line for assistance or open a ticket on your support
account.
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For more info, please see: How do I contact technical support?
9. After the device reboots, follow the on-screen instructions on the Drobo Dashboard
to format the volume.
10. If the red drive lights are seen again (e.g. "Unknown Disk Set"), please go to the
Drobo Dashboard's Tools section and choose ERASE (reset), allowing reboot of the
Drobo 5C.
11. Alternatively, you can use the pinhole method to format the disk. For more
information on formatting the disk with pinhole method, see How can I clear all my data
off my Drobo storage device and start anew? This is for new setups only where the
drives have no data.
Warning:
This procedure will erase all data from all drives and return your Drobo 5C to
default settings.
Note:
If you need to assess that the process is moving smoothly, see Understanding the
indicator lights (LEDs).
Next in the Setup for Your Drobo 5C
Registering Your Drobo 5C
Return to Setting Up Your Drobo 5C
Related topic:
Keeping Your Software Up to Date
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1.2.5
Registering Your Drobo 5C
If you did not register your Drobo 5C during setup, you can do so from within Drobo
Dashboard.
Note:
You will need to be connected to the Internet to perform this action.
1. In Drobo Dashboard on the All Drobos page, select the Drobo 5C you need to
register and click the Help and Support option on the Navigation menu.
The Help and Support page for that Drobo device opens.
2. In the Drobo Registration area, click on the Register my Drobo devices link.
The Registration page opens.
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3. Do one of the following:
● If you do not have a Drobo account, click the Create a new Drobo account link. A
one-page form opens in your web browser. Fill this in and click Create Account. Fill this
in and create your account, and then return to this step to log into your account.
● If you already have a Drobo account, select the Register new Drobo with my Drobo
account option, and then enter your Drobo username and password. You can click
the Forgot username or password link if needed. Continue with step 4.
4. Click the Next button.
Your connected Drobo devices, and their serial numbers display.
5. Select the Drobo 5C you would like to register, enter its purchase date and select the
region from where you purchased it (see below).
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Tip:
You can click the Skip this step for now check box at any time.
6. Click the Register Drobo button.
The next page shows with a check mark that your product has been registered.
Note:
You can choose to purchase a DroboCare license by clicking on that link.
7. Repeat steps 5 and 6 to register additional Drobo devices.
8. When finished, click the Done button.
You are returned to the Help and Support page.
Next in the Setup for Your Drobo 5C
Formatting Drives for Your Drobo 5C
Return to Setting Up Your Drobo 5C
Related topic:
Where to Go Next
Drobo 5C User Guide
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1.2.6
Formatting the Drives
After installing Drobo Dashboard, inserting the drives into your Drobo 5C and connecting
cables, you are ready to turn on your Drobo device and format the drives.
Before following steps for this, however, it is important to know what file system format
and volume size you will choose when you format the drives.
Note:
If you have migrated an entire disk pack from another Drobo device to this one,
you do not need to format the drives, as they have already been formatted. For
additional information, see Migrating a Disk Pack from Another Drobo Device.
Next in the Setup for Your Drobo 5C
Selecting a File System and Volume Size for Your Drobo 5C
Return to Setting Up Your Drobo 5C
Related topic:
Turning On Your Drobo 5C and Formatting the Drives
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1.2.6.1 Selecting a File System and Volume Size for Your
Drobo 5C
When you turn on your Drobo 5C, you will be prompted to format the drives in your
Drobo 5C with a particular file system. What file system formats are available to you
depend on your operating system. (See Figure 1 below.)
You will also be formatting your Drobo 5C into at least one volume, and you will need to
choose a size for that volume. A volume is a storage area that has been formatted with a
file system format your operating system can recognize. In Windows, volumes are
sometimes called “logical drives” or “partitions.”
The largest volume size you are allowed depends on the file system format you choose
and the total capacity of the drives in your Drobo device. The following table (Figure 1)
shows the maximum volume size allowed for each file system format.
Figure 1: Table of file system formats and maximum volume sizes
Important Notes:
Volume size does not represent how much actual storage space is available on
your Drobo 5C. It represents virtual storage space. For example, your Drobo 5C may
be loaded with 2TB of drive space, but you can create a volume of 16TB. What this
enables you to do is add more capacity to your Drobo 5C (by inserting an additional
drive or replacing a smaller capacity drive with a larger capacity one) without having
to format an additional volume. The additional capacity becomes part of the same
volume you formatted originally.
Your operating system may show the virtual space you have available on your
Drobo device, as defined by the volume size.
If the amount of available, protected storage space in your Drobo 5C ever exceeds
the size of the volume that you chose (this may occur when you add one or more
additional drives to your Drobo 5C), then Drobo Dashboard will automatically create
a new volume (or volumes) of the same size as the original volume. Drobo
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Dashboard will notify you when this occurs and ask you to format and name the new
volume(s).
Tip:
For most customers, we recommend choosing the largest volume size available
for the selected file system. However note that smaller volume sizes can be more
efficient and manageable in certain situations, such as when indexing, scanning or
searching volumes.
Next in the Setup for Your Drobo 5C
Turning On Your Drobo 5C and Formatting the Drives
Return to Setting Up Your Drobo 5C
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1.2.6.2 Turning On Your Drobo 5C and Formatting the
Drives
With Drobo Dashboard installed on your host computer and cables connected, you are
ready to turn on your Drobo 5C and format the drives.
Note:
Some of the Windows and Mac operating systems will also prompt you to format
the drives. Click Cancel or Ignore, as appropriate, and continue with formatting from
Drobo Dashboard.
To format the drives:
1. With Drobo Dashboard open on your computer, press the Power toggle button on
the back of your Drobo 5C once.The Drobo 5C powers on and appears on the All
Drobos page of the Drobo Dashboard.
2. Double-click on the Drobo 5C icon on the All Drobos page.A message appears, asking
if you would like to format the device.
3. Click the Yes button.The Format Type page opens. Depending on your operating
system the page displays with different options.
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Figure 1: File Format page for Drobo 5C in OS X
Figure 2: File Format page for Drobo 5C in Windows
4. Select the appropriate file format for your operating system and click
the Next button.
The Volume Name page opens.
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5. If applicable, from the Drive Letter drop-down list, select the drive letter to assign to
the volume.
6. In the Name text box, modify the default name for the volume as you like.
Tip:
We recommend using the word “volume” in the name so as not to confuse the
volume name with your Drobo device’s name.
7. Click the Next button. The Confirm Format page opens.
8. Click the Format button.
A message appears, informing you that it can take up to five minutes to format your
drives, and that this may require rebooting your Drobo device. Afterwards,
the Format dialog box opens.
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9. Click the OK button.
Your Drobo 5C appears on the Status page of the Drobo Dashboard, as follows.
See Understanding indicator lights (LEDs) if you need to assess that the process is
moving smoothly.
Notes:
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Drobo Dashboard automatically assigns “Drobo” as the default name for your
Drobo device, which you can rename later.
If you would like to use Drobo's Dual Disk Redundancy feature, you will need to
enable it. For more information on enabling dual disk redundancy, see Enabling or
Disabling Dual Disk Redundancy.
Next in the Setup for Your Drobo 5C
Where to Go Next
Return to Setting Up Your Drobo 5C
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1.2.7
Migrating a Disk Pack from Another Drobo
Device
The Drobo 5C supports migrating entire disk packs from a Drobo/Drobo S, preserving all
the data and volumes you created. You can also migrate disk packs from one Drobo 5C
to another. To ensure a safe and successful migration, carefully follow the steps below.
Notes:
A disk pack functions as a unit. When you migrate a disk pack, you move ALL the
drives from one Drobo device to another. Only after migration of the disk pack is
complete can you add additional drives to the new Drobo device, one at a time, if
desired.
If you are migrating the disk pack from a Drobo/Drobo S to a Drobo 5C, note that
this is a one-way migration. After the migration, you will not be able to use the disk
pack in the Drobo/Drobo S.
For information on migrating data (as opposed to the disk pack) from one Drobo
device to another, see Migrating Your Data between Drobo Products.
Warning:
Do not migrate drives when either Drobo device is powered on. This can result in
data loss.
1. Ensure that the latest version of Drobo Dashboard is installed on a host computer.
See Installing Drobo Dashboard.
2. Ensure that both the Drobo/Drobo S and the Drobo 5C are updated to the latest
version of firmware by "checking for updates" in Drobo Dashboard. To do this:
● Ensure you have set up your Drobo 5C (but without inserting drives) and connected it
to your host computer.
● Ensure that your Drobo/Drobo S (with its drives) is still connected to the host
computer.
● In Drobo Dashboard, on the All Drobos page, select the Drobo/Drobo S, and then
click the Tools option on the Navigation menu.
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● In the Software Updates area of the Tools page, click the Check for Updates option.
● If needed, follow the same steps to ensure the Drobo 5C has the latest firmware.
3. Safely shut down the Drobo/Drobo S and the Drobo 5C. For steps, see Safely Shutting
Down Your Drobo 5C
4. Remove ALL drives from the Drobo or Drobo S and insert ALL drives into the Drobo
5C.
5. Turn the Drobo 5C back on by pressing its power toggle button.
The Drobo 5C may take a few minutes to boot up. When finished, all the data and
volumes will be available on the Drobo 5C as it was on the Drobo/Drobo S.
Note:
You can also follow these steps to migrate a disk pack from one Drobo 5C to
another Drobo 5C.
Related topic:
Migrating Your Data between Drobo Products
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1.2.8
Safely Shutting Down Your Drobo 5C
If you plan to shut down your Drobo 5C for any reason, it is very important that you
always do so safely. Improper Drobo device shutdowns may cause file corruption
and/or data loss.
It is a good idea to shut down your Drobo device before any of the following situations:
● You are not going to be using your Drobo 5C for an extended period
● You are going to disconnect the cable(s) or power cord
● You want to move your Drobo to another location
● You are going to remove the entire disk pack
● You are going to apply operating system updates
Related topic:
Safely Shutting Down Your Drobo 5C Using Drobo Dashboard
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1.2.8.1 Safely Shutting Down Your Drobo 5C Using Drobo
Dashboard
This is the recommended method for safely shutting down your Drobo device.
1. Check that the activity light on your Drobo device is off, indicating that no data is
actively being transferred to or from your Drobo device.
Note:
If data is actively being transferred, the activity light will be blinking green.
2. Also check to ensure the drive bay action indicator lights are not blinking alternately
between yellow and green. This indicates that your Drobo device is busy working to
protect your data. Wait until these lights are a solid green.
Note:
If one or more drive bay lights are red, you need to add capacity or replace the
current drive (see Understanding the Indicator Lights). However, you can still safely
shut down your Drobo 5C.
3. In the Drobo Dashboard, select the Drobo 5C that you would like to shut down from
the All Drobos page, and click the Tools option on the Navigation menu.
The Tools page opens.
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4. In the Drobo Operations area, select the Shutdown option.
A message box opens, asking you to confirm the shutdown.
5. Click the Yes button.
It can take up to two minutes for your Drobo 5C to power down. Afterwards, the
power light turns off, indicating your Drobo device has shut down.
Related topic:
Understanding the Indicator Lights
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1.3 Where to Go Next
After you have set up your Drobo 5C, you are ready to store and back up data onto it.
Click on each topic to learn more.
Using best practices for data protection
Keeping Drobo Dashboard and Drobo 5C’s firmware up to date
Using the Online User Guide
Using Context-Sensitive help
Using the Knowledge Base
Registering your Drobo 5C
Getting Technical Support
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1.3.1
Using Best Practices for Protecting Data
While Drobo 5C protects your data from a single drive failure and concurrent 2 drive
failures (when used in Dual Disk Redundancy setting) our data can still be lost. Drive
head crash, damage to the whole 5C device and disk pack, files corrupted before being
saved to the Drobo 5C, unsafe shutdowns, and other traumatic events can result in data
loss.
So to know more specific guidelines on how to best protect your data, please visit
our Best Practices page. For additional information for professionals (Photographers,
Videographers, etc.), please see Photographers, Here’s A Bulletproof Backup Method
Using Drobo.
Important Note:
To help protect your data, if you are unsure on how to proceed when using your
Drobo 5C, it is very important that you review the Online User Guide for your
product, review our Knowledge Base articles, or contact Drobo Support.
Related topic:
Where to Go Next
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1.3.2
Keeping Your Software Up to Date
To ensure optimal performance, we highly recommend that you set your Drobo device
to automatically check for software updates(you may have already done this during the
initial set up). This feature keeps both the Drobo Dashboard and your device’s firmware
up to date.
You can also install updates from the Start 5C page. If you would like to install a
firmware update from the Drobo website, see
Manually Updating Firmware from the Website.
Related topics:
Checking for Software Updates
Manually Updating Firmware from the Website
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1.3.2.1
Checking for Software Updates
The following steps ensure that Drobo Dashboard and your Drobo device’s firmware are
up to date.
1. In Drobo Dashboard, select the appropriate Drobo 5C device on the All Drobos page.
2. Click the Tools option on the Navigation menu to open the Tools page.
3. In the Software Updates area of the Tools page, click the Check for Updates option.
Note:
If needed, ensure that you are logged in to this Drobo device.
4. If a software update is available, a dialog box opens, asking if you would like to install
the update. Click the Yes button and follow the prompts to install the update.
Related topics:
Keeping Your Software Up to Date
Updating your Drobo 5C to the latest firmware
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1.3.3
Using the Online User Guide
After you have set up your Drobo 5C, you are ready to use it to store and back up data.
To learn how to manage and use your Drobo 5C, refer to the Online User Guide for your
product available at the Drobo 5Cpage.
You can also access the user guide from the Drobo Dashboard by clicking the Help &
Support option on the Navigation menu. This will lead to the Help and Support. page.
From here, click the View Drobo User Guide link to open the Online User Guide in a web
browser.
Related topics:
Using Context-Sensitive Help
Using the Knowledge Base
Getting Support
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1.3.4
Using Context-Sensitive Help
On the top right corner of the Drobo Dashboard, you will find the Help button (?). Click
this button to view the context-sensitive help. The Help window opens in your Internet
browser providing information particular to the page from which you clicked for help.
Related topics:
Using the Online User Guide
Using the Knowledge Base
Getting Support
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1.3.5
Using the Knowledge Base
Our searchable knowledge base provides answers to almost any question related to your
Drobo device that you cannot find in the Online User Guide. To access our knowledge
base follow the steps below.
1. In the Drobo Dashboard, click the Help and Support option on the Navigation menu.
The Help and Support page opens.
2. In the Check Drobo online resources! area, click the Search Knowledge Base link to
open the Drobo Knowledge Base web page.
Note:
You can access our knowledge base at Drobo Support page.
Related topics:
Using the Online User Guide
Using Context-Sensitive Help
Getting Support
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1.3.6
Registering Your Drobo 5C
If you did not register your Drobo 5C during setup, you can do so from within Drobo
Dashboard.
Note:
You will need to be connected to the Internet to perform this action.
1. In Drobo Dashboard on the All Drobos page, select the Drobo 5C you need to
register and click the Help and Support option on the Navigation menu.
The Help and Support page for that Drobo device opens.
2. In the Drobo Registration area, click on the Register my Drobo devices link.
The Registration page opens.
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3. Do one of the following:
● If you do not have a Drobo account, click the Create a new Drobo account link. A
one-page form opens in your web browser. Fill this in and click Create Account. Fill this
in and create your account, and then return to this step to log into your account.
● If you already have a Drobo account, select the Register new Drobo with my Drobo
account option, and then enter your Drobo username and password. You can click
the Forgot username or password link if needed. Continue with step 4.
4. Click the Next button.
Your connected Drobo devices, and their serial numbers display.
5. Select the Drobo 5C you would like to register, enter its purchase date and select the
region from where you purchased it (see below).
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Tip:
You can click the Skip this step for now check box at any time.
6. Click the Register Drobo button.
The next page shows with a check mark that your product has been registered.
Note:
You can choose to purchase a DroboCare license by clicking on that link.
7. Repeat steps 5 and 6 to register additional Drobo devices.
8. When finished, click the Done button.
You are returned to the Help and Support page.
Next in the Setup for Your Drobo 5C
Formatting Drives for Your Drobo 5C
Return to Setting Up Your Drobo 5C
Related topic:
Where to Go Next
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1.3.7
Getting Technical Support
To get technical support from Drobo, make sure you have registered your Drobo 5C at
the Drobo Log In page. If not registered yet, go to Drobo Support page for details on how
to contact support.
You can also use the Help and Support page in the Drobo Dashboard for registration.
The Help and Support page opens and allows you to register your Drobo, access the
online user guide and knowledge base, contact the Drobo support team and create a
diagnostics file.
You can also obtain additional hardware and phone support by purchasing DroboCare™.
To know more details on DroboCare™ and how to purchase it, visit the DroboCare page
on our website. Also, see our DroboCare FAQ.
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Related topics:
Using the Online User Guide
Using Context-Sensitive Help
Using the Knowledge Base
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1.4 Using and Managing Your Drobo 5C
Once you have set up your Drobo 5C, you are ready to use and manage it.
This section covers the following topics:
Using Drobo Dashboard
Renaming Your Drobo 5C
Formatting Your Drobo 5C
Safely Shutting Down Your Drobo 5C
Resetting Your Drobo 5C (erasing all data on the drives)
Blinking Lights to Test Connectivity
Enabling or Disabling the System Tray
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1.4.1
Using Drobo Dashboard
Drobo Dashboard is the software companion to your Drobo 5C, enabling you to easily
set up, manage and use your Drobo device.
Related topics:
Installing Drobo Dashboard
Keeping Your Software Up to Date
Touring Drobo Dashboard
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1.4.1.1
Installing Drobo Dashboard
The Drobo Dashboard application will help you to set up and manage your Drobo 5C.
After installation of the Dashboard, you can configure the settings to automatically
install version updates, which is highly recommended. Drobo software and firmware
updates can also be installed from Start Drobo 5C page.
This section covers the following topics:
Installing Drobo Dashboard on Windows
Installing Drobo Dashboard on Mac
Note:
You need a full admin user account and internet access on the computer on
which you are going to install the Drobo Dashboard.
Next in the Setup for Your Drobo 5C
Updating Your Drobo 5C to the Latest Firmware
Return to Setting Up Your Drobo 5C
Related topics:
Using Drobo Dashboard
Touring Drobo Dashboard
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1.4.1.1.1
Installing Drobo Dashboard on Windows
To install the Drobo Dashboard on a Windows machine:
1. Go to the Start Drobo 5C page and download the Drobo Dashboard installation file
for Windows.
2. After downloading, double-click the Drobo Dashboard Installer to launch it.
3. A pop up will appear asking you to choose the language for installation. Select the
language of your choice and click OK.
4. The Drobo Dashboard Installer (or Installation Wizard) will appear.
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5. Click the Next button to proceed.
6. Follow the instructions of the Installation Wizard by clicking the Next button after
each page.
7. Once you reach the installation page, click the Install button.
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8. In some Windows operating systems, the Windows Access Control dialog box
appears, asking if you want to allow changes to your computer. Click
the Allow or Yes button. This installs the Drobo Dashboard.
9. After the installation is complete, be sure that the Launch Drobo
Dashboard checkbox is selected and then, click the Finish button.
10. The Drobo Dashboard application launches and you will be prompted to register
your Drobo 5C. You can either register the Drobo 5C or skip the step and register it later.
Select an option based on you preference. The serial number is printed on the
compliance label at the bottom of the device.
Note:
We highly recommend to register your product in order to obtain support.
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11. Click the Next button to view the All Drobos page. After a few seconds, Drobo
"discovers" all Drobo devices currently connected and displays them on this page.
Note:
After the Drobo Dashboard launches, you may be asked if Drobo can collect
anonymous information on your usage. Click Yes or No, as desired.
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12. If you have no Drobo device connected to the computer or powered on, a "No
Drobos Detected" message displays until you do.
13. Your Drobo 5C will not work until you update the firmware. For information on
updating the firmware to the latest version, see Updating your Drobo 5C to the latest
firmware.
Related topics:
Installing Drobo Dashboard on Mac
Using Drobo Dashboard
Touring Drobo Dashboard
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1.4.1.1.2
Installing Drobo Dashboard on Mac
To install the Drobo Dashboard on a Mac machine:
1. Go to the Start 5C page and download the Drobo Dashboard installation file for Mac.
2. After downloading, double-click the Drobo Dashboard Installer to launch it.
3. A pop up will appear asking whether to open the Installer. Click Open.
4. The Install Drobo Dashboard page will appear. Click Continue to proceed to the next
screen.
5. The Firewall Warning page appears. Click Continue.
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6. Next, the Installation Wizard page appears. Click Continue to proceed.
7. The Software License Agreement page appears. From here, you can choose the
language in which you want to proceed the installation process.
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8. After choosing the desired language, Click the Continue button.
9. A dialog box will appear asking you to Agree or Disagree the terms of the license
agreement. Click Agree to proceed.
10. You will reach the Installation Type section. Click the Install button to proceed.
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11. You will be prompted to enter the administrator password. Enter the password and
click Install Software.
12. Then, you will be prompted to restart your computer in order to complete the
installation. Click Continue Installation to proceed.
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13. When the installation completes, you will see the following screen to restart the
computer to finish the installation. Click Restart.
14. Once the computer restarts, launch the Drobo Dashboard application.
15. The application will prompt you to register your Drobo 5C. You can either register it
or skip the step and register it later. Select an option based on you preference.
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Note:
We highly recommend to register your product in order to obtain support.
16. Click the Next button to view the All Drobos page. After a few seconds, Drobo
"discovers" all Drobo devices currently connected and displays them on this page.
Note:
After the Drobo Dashboard launches, you may be asked if Drobo can collect
anonymous information on your usage. Click Yes or No, as desired.
17. If you have no Drobo device connected to the computer or powered on, a "No
Drobos Detected" message displays until you do.
18. Your Drobo 5C will not work until you upgrade the firmware. For information on
updating the firmware to the latest version, see Updating your Drobo 5C to the latest
firmware.
Related topics:
Installing Drobo Dashboard on Windows
Using Drobo Dashboard
Touring Drobo Dashboard
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1.4.1.2
Keeping Your Software Up to Date
To ensure optimal performance, we highly recommend that you set your Drobo device
to automatically check for software updates(you may have already done this during the
initial set up). This feature keeps both the Drobo Dashboard and your device’s firmware
up to date.
You can also install updates from the Start 5C page. If you would like to install a
firmware update from the Drobo website, see
Manually Updating Firmware from the Website.
Related topics:
Checking for Software Updates
Manually Updating Firmware from the Website
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1.4.1.2.1
Checking for Software Updates
The following steps ensure that Drobo Dashboard and your Drobo device’s firmware are
up to date.
1. In Drobo Dashboard, select the appropriate Drobo 5C device on the All Drobos page.
2. Click the Tools option on the Navigation menu to open the Tools page.
3. In the Software Updates area of the Tools page, click the Check for Updates option.
Note:
If needed, ensure that you are logged in to this Drobo device.
4. If a software update is available, a dialog box opens, asking if you would like to install
the update. Click the Yes button and follow the prompts to install the update.
Related topics:
Keeping Your Software Up to Date
Updating your Drobo 5C to the latest firmware
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1.4.1.2.2
Manually Updating Firmware from the Website
To manually update the firmware from the website, take the following steps.
1. Go to Start Drobo 5C page and download the appropriate firmware file for your
Drobo product (a zip file for the PC or a dmg file for the Mac), saving it to a folder that
is not located on your Drobo 5C. If there is only one firmware file (a zip file), this file
functions for both the Mac and Windows-based computers.
Please ensure that you have read and write privileges to this folder.
2. Launch the Drobo Dashboard and select Drobo 5C from the All Drobos page. Also, if
applicable, log in to this Drobo device.
3. Click the Tools option on the Navigation menu for the selected Drobo device to open
the Tools page.
4. In the Software Updates area, click the Manual Update option.
A warning message opens, asking you to complete or stop any data transfers.
5. Ensure that the Drobo device is not actively transferring data (blinking yellow and
green), and then click the OK button.
A dialog box opens, asking you to locate the zip file on your computer.
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6. Please do so and then click the Open or OK button.
Drobo installs the firmware. When finished, a message opens, asking you to reboot your
Drobo device to complete the installation.
7. Click the Yes button.
Drobo shuts down and restarts after the new firmware is installed.
Related topics:
Keeping Your Software Up to Date
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1.4.1.3
Touring Drobo Dashboard
In this topic, the two main areas of Drobo Dashboard are defined for the Drobo 5C:
the All Drobos page and the Navigation menu.
The All Drobos Page
When you first open Drobo Dashboard, the All Drobos page opens, displaying all Drobo
devices connected to your computer and/or network.
The View buttons
in the upper-right corner of the page enable you to
view your Drobo devices in one of the two following ways:
● View by Icon– This button provides a view of the connected Drobo devices displaying
each device as an icon. The selected Drobo device is highlighted with a green border.
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● View as List – This button provides a view of your Drobo devices in table format.
Information in the list includes total protected capacity available for data, used capacity,
free capacity, your device’s serial number and whether you are currently logged in or
out (if applicable). The currently selected Drobo device has a blue border. For more
information on understanding capacity values, see Checking Storage Usage.
You click on a button to change the view. In both views, Drobo devices appear with
green glowing lights if they are healthy.
The Sort By
buttons enable you to sort your Drobo
devices in one of the following ways:
● Health – This button sorts Drobo devices by their health, with Drobo devices in red
displayed first, followed by yellow, and then green. This is the default view.
● Red - indicates the Drobo device is 95% full and you need to add capacity (or drives),
or a drive needs to be replaced, or your data is currently busy working to protect your
data right now. Flashing red indicates that one of the drives needs to be replaced
immediately.
● Yellow - indicates the Drobo device is more than 85% full, but less than 95% full.
● Green - indicates that the Drobo device is less than 85% full and that your data is
protected.
● Name – This button sorts Drobo devices alphabetically by the names you gave them,
with Drobo devices which are directly attached listed first.
● Product – This button sorts Drobo devices alphabetically by their model numbers or
product names, with Drobo devices which are directly attached listed first.
To select a Drobo device, just click on it once on the All Drobos page. All subsequent
commands in Drobo Dashboard (found on the Navigation menu on the left), will apply
to the selected device.
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Tip:
You can double-click on a Drobo device on the All Drobos page to open
the Status page for that device.
The Navigation Menu
The Navigation menu appears on the left side of the screen. Options and commands in
this menu apply to the currently selected Drobo device. (You can select a Drobo device
on the All Drobos page.)
Menu options include the following:
● All Drobos (#), where # is the number of Drobo devices you have connected – Opens
the All Drobos page.
● Status – Opens the Status page, where you can view a variety of status information
for the selected Drobo device, such as drive information, device serial number and
more.
● Capacity – Opens the Capacity page, where you can view how your Drobo device’s
storage capacity is being used.
● Volumes – Opens the Volumes page, which enables you to view and
manage volumes for your Drobo device.
● Tools – Opens the Tools page, which provides access to special tools, such as those
to restart your Drobo device or check for software updates.
● Drobo Settings – Opens a sub-menu with the option to modify various types of
settings.
Note:
Not all Drobo devices include all of these options.
● Dashboard Preferences – Opens the Dashboard Preferences page, which enables
you to modify Dashboard settings, such as those for automatic software updates and
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email settings. (Email settingsenable you to receive email alerts on the status of your
Drobo devices.)
● Help and Support – Opens the Help and Support page, which provides access to
various forms of help, including the Online User Guide and the Drobo knowledge base.
Tip:
For the Status, Capacity, Volumes and Tools pages, you can view the same
information for other connected Drobo devices (if applicable) by clicking the up or
down arrow key that displays to the left of the Drobo device name, which is in the
upper-left corner of the page. For example, see the arrows in the following image:
Related topics:
Using Drobo Dashboard
Using and Managing Your Drobo 5C
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1.4.2
Renaming Your Drobo 5C
In order to rename your Drobo 5C, you need to modify network settings. To do so,
follow these steps:
1. In Drobo Dashboard on the All Drobos page, select the Drobo device that you would
like to rename.
2. Click the Tools option on the Navigation menu.
The Tools page for that Drobo device opens.
3. In the Drobo Operations area, click the Rename Drobo option.
The Rename Drobo dialog page opens.
4. Click in the Drobo Name text box and modify the text as desired.
5. When finished, click the OK button.
You are returned to the Tools page with the new name displayed on the top.
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1.4.3
Formatting Your Drobo 5C
When you first set up your Drobo 5C, you are soon prompted to format the drives in
your device (see Formatting the Drives for Your Drobo 5C). You may choose to re-format
the drives at anytime thereafter. Follow the steps below to do so.
Warning:
Any data on the drives will be lost when you re-format. Be sure to move the data
to another location first.
1. In Drobo Dashboard on the All Drobos page, select the Drobo device that you would
like to format.
2. Click the Tools option from the Navigation menu.
The Tools page for that Drobo device opens.
3. In the Drobo Operations area, click the Format option.
A dialog box opens, warning that your data on the drives will be lost and asking if
you would like to continue.
4. Click the Yes button to continue.
The Format Type page opens. Depending on your operating system the page displays
with different options.
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Figure 1: Format Type page for Drobo 5C in Windows
Figure 2: Format Type page for Drobo 5C for Macintosh
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5. Select the appropriate file format for your operating system and click
the Next button.
The Volume Name page opens.
6. If applicable, from the Drive Letter drop-down list, select the drive letter to assign to
the volume.
7. In the Name text box, modify the default name for the volume as you like.
Tip:
We recommend using the word “volume” in the name so as not to confuse the
volume name with your Drobo device’s name.
8. Click the Next button.
The Confirm Format page opens.
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9. Click the Format button.
A message opens, informing you that it can take up to five minutes to format your
drives, and that this may require rebooting your Drobo 5C. Afterwards,
the Format dialog box opens.
10. Click the OK button.
Your Drobo 5C displays on the Tools page in the Drobo Dashboard.
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1.4.4
Safely Shutting Down Your Drobo 5C
If you plan to shut down your Drobo 5C for any reason, it is very important that you
always do so safely. Improper Drobo device shutdowns may cause file corruption
and/or data loss.
It is a good idea to shut down your Drobo device before any of the following situations:
● You are not going to be using your Drobo 5C for an extended period
● You are going to disconnect the cable(s) or power cord
● You want to move your Drobo to another location
● You are going to remove the entire disk pack
● You are going to apply operating system updates
Related topic:
Safely Shutting Down Your Drobo 5C Using Drobo Dashboard
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1.4.4.1 Safely Shutting Down Your Drobo 5C Using Drobo
Dashboard
This is the recommended method for safely shutting down your Drobo device.
1. Check that the activity light on your Drobo device is off, indicating that no data is
actively being transferred to or from your Drobo device.
Note:
If data is actively being transferred, the activity light will be blinking green.
2. Also check to ensure the drive bay action indicator lights are not blinking alternately
between yellow and green. This indicates that your Drobo device is busy working to
protect your data. Wait until these lights are a solid green.
Note:
If one or more drive bay lights are red, you need to add capacity or replace the
current drive (see Understanding the Indicator Lights). However, you can still safely
shut down your Drobo 5C.
3. In the Drobo Dashboard, select the Drobo 5C that you would like to shut down from
the All Drobos page, and click the Tools option on the Navigation menu.
The Tools page opens.
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4. In the Drobo Operations area, select the Shutdown option.
A message box opens, asking you to confirm the shutdown.
5. Click the Yes button.
It can take up to two minutes for your Drobo 5C to power down. Afterwards, the
power light turns off, indicating your Drobo device has shut down.
Related topic:
Understanding the Indicator Lights
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1.4.5
Resetting Your Drobo 5C
You can reset your Drobo device back to its factory defaults.
Warning:
Resetting your Drobo device erases all the data on the drives.
1. In Drobo Dashboard, select the appropriate Drobo device on the All Drobos page,
and click the Tools option on the Navigation menu.
The Tools page for that Drobo device opens.
2. In the Drobo Reset area, click the Drobo Reset option.
The Confirm Erase dialog page opens.
3. If you are sure you would like to proceed, in the text box, type ERASE and click
the Confirm button.
Your Drobo device gets reset to its factory settings, which can take a few minutes.
Once complete, this Drobo device no longer displays in Drobo Dashboard.
Note:
If the Drobo device remains powered on and connected to your host computer,
Drobo Dashboard will re-discover the Drobo device as if it were new.
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1.4.6
Blinking Lights to Test Connectivity
A simple test to verify that your Drobo 5C is connected, directly or indirectly, to your
host computer is to use Drobo Dashboard to blink the lights on your Drobo device.
1. In the All Drobos page, select the Drobo 5C whose connectivity you would like to
check.
2. Click the Tools option on the Navigation menu.
The Tools page for that Drobo 5C opens.
3. In the Drobo Operations area, click the Turn Blink Lights ON option.
The drive lights on your Drobo 5C blink red and green alternatively for 15 seconds.
Related topic:
Understanding the Indicator Lights
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1.4.7
Enabling or Disabling the System Tray
By default, the Drobo icon appears in your system tray. When you right-click the Drobo
icon, a shortcut menu opens enabling you to:
● Launch Drobo Dashboard.
● Find out the version of Drobo Dashboard.
● Hide or show alerts for your Drobo device.
You can choose to disable the Drobo shortcut in the system tray and later enable it at
any time.
1. In Drobo Dashboard, click the Dashboard Preferences option on
the Navigation menu.
The Dashboard Preferences page opens.
2. In Windows, select or clear the Enable System Tray Application check box, as
desired.
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Note:
If the system tray is disabled, on-screen alerts are not displayed.
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1.5 Modifying Device Settings for Your Drobo
5C
You can modify various settings for your Drobo device.
Related topics:
Enabling or Disabling Dual Disk Redundancy
Dimming the Lights on Your Drobo 5C
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1.5.1
Enabling Automatic Check for Software
Updates
If the Automatic check for software updates feature is not enabled on the Drobo
Dashboard, then follow these steps to enable it to keep your Drobo Dashboard and your
Drobo 5C’s firmware up to date automatically.
1. Launch the Drobo Dashboard from the host computer and select the Drobo 5C
device on the All Drobos page.
2. Click Dashboard Preferences on the Navigation menu.
The Dashboard Preferences page opens.
3. Ensure that the Enable automatic check for updates check box is selected, and then
click the OK button.
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You can also deselect the Enable automatic check for updates check box, though we
recommend that you keep it selected.
4. When one or more software updates are available, a message opens, asking if you
would like to install the update(s). If so, click the Yes button and follow the prompts to
install them.
Related topic:
Keeping Your Software Up to Date
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1.5.2
Enabling or Disabling Dual Disk Redundancy
Dual Disk Redundancy protects your Drobo 5C in the event of two simultaneous drive
failures. Although it provides additional protection, it requires more disk space. To learn
more about how much more disk space is required, see Determining Drive Space
Requirements.
Notes :
Enabling dual disk redundancy will not erase your data.
To use Dual Disk Redundancy, you will need a minimum of three drives. The
option will not be available to you if you do not have a sufficient number of drives
or capacity. First, you may need to add capacity.
1. In Drobo Dashboard on the All Drobos page, select Drobo 5C for which you would
like to enable or disable Dual Disk Redundancy.
2. Click the Drobo Settings option on the Navigation menu, and click General.
The General Settings page opens.
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3. Select the Dual Disk Redundancy check box to enable it, or clear it to disable Dual
Disk Redundancy.
A message box automatically appears, asking you to confirm the change and letting
you know that the protected capacity on your Drobo device will decrease (if enabling
Dual Disk Redundancy) or increase (if disabling).
4. Click the Yes button in the dialog box to continue.
5. In the General Settings page, click the OK button.
If you are enabling Dual Disk Redundancy, an "In Progress" status bar may appear on
the Status page, letting you know that data protection is in progress. This may take
some time.
Related topics:
Determining Drive Space Requirements
Dimming the Lights on Your Drobo 5C
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1.5.3
Dimming the Lights on Your Drobo 5C
On the Drobo 5C, you have the option to dim the lights on your device.
1. In Drobo Dashboard on the All Drobos page, select the appropriate Drobo device.
2. Click the Drobo Settings option on the Navigation menu, and click General.
The General Settings page opens.
3. Click and drag to slide the pointer for the Dim Lights to the level of brightness you
want, where 10 is the brightest and 1 is the dimmest. The default is “10.”
4. Click the OK button.
The setting is changed.
Related topic:
Enabling or Disabling Dual Disk Redundancy
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1.6 Managing Capacity (Drive Space)
In order to protect your data from drive failure, your Drobo 5C requires more drive
space, or capacity, than what you will use for your data, sometimes as much as double or
more the amount of space.
You may need to calculate how much capacity you need for your Drobo device in order
to ensure your data is protected. You may also be ready to add or remove capacity.
This section covers the following topics:
Calculating Capacity to Use
Adding Capacity (or Drives)
Removing Capacity (or Drives)
Related topic:
Checking Storage Usage and Device Status Information
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1.6.1
Calculating Capacity to Use
The best way to determine how much usable, protected storage space you will have
available for your data, based on the number and capacity of the drives you use in your
Drobo device, is to use our Capacity Calculator at www.drobo.com/calculator.
A shortcut to estimating the capacity available for your data is to omit the largest drive
and then add the capacity of the remaining drives. If you plan to use Dual Disk
Redundancy, omit the largest two drives. For example:
Single Disk (Default) Redundancy
Dual Disk Redundancy
Notes:
Actual capacity is often less than what is shown in the examples above due to the
different systems used for rating capacity. This has nothing to do with the Drobo 5C.
Know that your Drobo 5C enables you to easily increase storage capacity at any
time by simply inserting additional drives or replacing smaller drives with larger
ones.
In the Drobo 5C device, 64TB space is available for storage.
Related topics:
Managing Capacity (Drive Space)
Adding Capacity (or Drives)
Checking Storage Usage and Device Status Information
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1.6.2
Adding Capacity (or Drives)
When you find your Drobo 5C is running low on space, you can easily add capacity by
either replacing a smaller capacity drive with a larger one, or by inserting a new drive in
an empty drive bay of your Drobo device. Note that once you add the new drive, it
becomes part of the overall storage pool, with all drives functioning as a unit or “pack.”
You can use drives from any manufacturer and with any capacity. For more information,
see Selecting Drives.
Warning:
Any pre-existing data on the drives you add will be erased during installation.
Tip:
In the event that your Drobo device becomes nearly full and all the drives are the
same capacity, you will need to replace two drives, one at a time, in order to
increase the overall amount of protected capacity. Replacing one drive will not
increase your overall protected capacity in this situation.
1. Ensure the drive lights on your Drobo device are not blinking yellow and green,
which indicates that your Drobo device is working to protect your data. Wait until the
blinking stops.
Warning:
Removing or adding a drive during this process may result in loss of data.
2. Remove the bezel (faceplate) from the front of your Drobo device by pulling it off.
3. If you are replacing a smaller capacity drive with a larger one, first remove the
smaller capacity drive by using your thumb to depress (and open) the drive lock for the
data bay that contains the drive you would like to remove. Refer to the image below.
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The drive ejects from the drive bay. Carefully remove it.
Note:
The drive light turns a solid red, meaning you need to add a drive or replace the
current drive with a larger drive. It may stay red for up to 15 minutes after you
replace the drive.
4. With one hand, hold the drive so that the label on the top of the drive faces up (and
its connectors are positioned at the device and toward the left). Refer to the image
below.
5. With your other hand, use your thumb to depress and hold open the drive lock to an
empty drive bay.
6. Slide the drive into the data bay, release the drive lock and push the drive into place
until you feel it connect.
The drive lock will snap behind the drive, securing it into place.
7. Add or replace additional drives in the same manner, following steps 3 through 6.
8. When finished, replace the bezel right side up, so that you will be able to see the
indicator lights whenever your Drobo device is turned on.
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Related topics:
Managing Capacity (Drive Space)
Calculating Capacity to Use
Checking Storage Usage and Device Status Information
Understanding the Indicator Lights
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1.6.3
Removing Capacity (or Drives)
You may wish to remove one or more drives from your Drobo 5C, thereby reducing
overall capacity. Before doing so, keep the following in mind:
● Your Drobo device requires a minimum of two drives, or three drives if you are using
Dual Disk Redundancy, to ensure your data is protected. See Managing Capacity for
more information.
● Remove only one drive at a time while your Drobo device is powered on, giving your
Drobo device the opportunity afterwards to rearrange your data into the safest
configuration across the remaining drives.
● If you would like to remove all drives from your Drobo device, first safely shutdown
your Drobo 5C, and then unplug the power adaptor.
● Data stored on drives removed from your Drobo device cannot be read by other
systems.
How to remove drives
1. Ensure the drive lights on your Drobo device are not blinking yellow and green,
which indicates that your Drobo device is working to protect your data. Wait until the
blinking stops.
Warning:
Removing a drive during this process may result in loss of data.
2. If you are removing all drives from your Drobo device, first safely shut it down and
unplug it from the power source.
Warning:
Not shutting down safely may result in loss of data.
3. Remove the bezel (faceplate) from the front of your Drobo device by pulling it off.
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4. Use your thumb to depress (and open) the drive lock for the drive bay that contains
the drive you would like to remove. Refer to the image below.
The drive ejects from the drive bay. Carefully remove it.
5. Repeat step 4 to remove additional drives.
6. Replace the bezel when finished.
Related topics:
Managing Capacity
Adding Capacity
Safely Shutting Down Your Drobo 5C
Understanding the Indicator Lights
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1.7 Checking Storage Usage and Device
Status Information
You can check how your storage is being used, the status of your Drobo 5C when in
particular states, and other important information. Your Drobo device’s indicator lights
also provide important key information.
This section covers the following topics:
Checking Storage Usage
Checking the Status of Your Drobo 5C
Checking Your Drobo 5C's Serial Number
Checking Your Drobo 5C's Firmware Version
Checking Your Current Version of Drobo Dashboard
Checking System Information
Checking Drive Information
Getting Diagnostics on Your Drobo 5C
Understanding the Indicator Lights
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1.7.1
Checking Storage Usage
There are different ways to view how your Drobo 5C's storage capacity is being used.
Viewing the Capacity Chart
The capacity chart gives you a quick glance of how much total space is being used,
how much space is allocated for data storage, and finally, how much free space is
available for additional data.
Viewing Storage Usage
This page displays a capacity breakdown bar, which provides more detailed
information about how your drive space is being used. It shows how much space on
your Drobo device is available for data, used for data protection, reserved for
expansion, and used for overhead administration.
Related topic:
Checking the Status of Your Drobo 5C
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1.7.1.1
Viewing the Capacity Chart
The capacity chart gives you a quick glance, and visual, of how your drive space is being
used on the Drobo 5C.
1. In Drobo Dashboard on the All Drobos page, select the Drobo device whose capacity
chart you would like to view.
2. Click the Capacity option on the Navigation menu.
The Capacity page for the Drobo device opens.
3. If the capacity chart is not currently displayed, click the Capacity
button to
open the Capacity page.
The capacity is displayed as follows:
● Total – The total available protected capacity.
● Used Space – The part of the total protected capacity that is currently being used for
data storage.
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● Free Space – The part of the total protected capacity available for use.
Tip:
To view this information for other connected Drobo devices (if applicable), you
can click the up or down arrow key that displays to the left of the Drobo device
name, which is in the upper-left corner of the page. See the arrows in the image
below.
Related topics:
Viewing Storage Usage
Checking the Status of Your Drobo 5C
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1.7.1.2
Viewing Storage Usage
The Storage Usage view of the Capacity page displays a capacity breakdown bar, which
provides more detailed information about how your drive space is being used on the
Drobo 5C.
1. In Drobo Dashboard on the All Drobos page, select the Drobo device whose storage
usage you would like to view, and click the Capacity option on the Navigation menu.
The Capacity page for that Drobo device opens.
2. Click the Usage
button.
The Storage Usage view of the Capacity page displays.
The capacity breakdown bar displays the following:
● Available for data – The total protected capacity available on which to store your
data.
● Reserved for expansion – The capacity reserved for future use. When one drive is
larger than the others, the difference between the largest and the second largest drive is
reserved for future use. This capacity becomes available when you add a larger capacity
drive or replace a smaller capacity drive with a larger capacity one.
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● Used for protection – Capacity used by the Drobo device to protect your data in the
event of drive failure.
● Overhead – Capacity used by the Drobo device to manage the drives and how your
data is stored.
Tip:
To view this information for other connected Drobo devices (if applicable), you
can click the up or down arrow key that displays to the left of the Drobo device
name, which is in the upper-left corner of the page. See the arrows in the image
below.
Related topic:
Viewing the Capacity Chart
Checking the Status of Your Drobo 5C
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1.7.2
Checking the Status of Your Drobo 5C
The Status page in Drobo Dashboard provides in-depth information on the status of your
Drobo 5C. To view the Status page, do the following.
1. In Drobo Dashboard on the All Drobos page, select the appropriate Drobo device.
2. Click the Status option on the Navigation menu.
The Status page opens.
From this screen, you can view the status of different aspects of the Drobo 5C, such as
system information and drive information, by selecting one of the options in the dropdown list. Information you can view on this page includes:
● Name - the name of the selected Drobo 5C.
● Serial # - the serial number for the selected Drobo 5C.
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● Health - the health of the selected Drobo device. It displays as Good (in green) when
healthy or Warning (in orange) when you need to add capacity.
● Firmware - the firmware version running on the selected Drobo 5C.
● Hot Data Cache - If the value for this is "on," it indicates that you have all HDDs in the
standard drive bays.
● Active Interface - the connectivity interface currently being used.
Tip:
To view this information for other connected Drobo devices (if applicable), you
can click the up or down arrow key that displays to the left of the Drobo device
name, which is in the upper-left corner of the page. See the arrows in the image
below.
Related topics:
Viewing the Capacity Chart
Viewing Storage Usage
Checking Your Current Version of Drobo Dashboard
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1.7.3
Checking Your Drobo 5C's Serial Number
You can check for your Drobo 5C’s serial number on the Status page in Drobo
Dashboard.
1. In Drobo Dashboard on the All Drobos page, select the appropriate Drobo 5C.
2. Click the Status option on the Navigation menu.
The Status page opens.
3. Select System Information from the drop-down list to view the serial number for the
selected Drobo device.
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1.7.4
Checking Your Drobo 5C's Firmware Version
You can check for your Drobo 5C’s firmware version on the Status page in Drobo
Dashboard.
1. In Drobo Dashboard on the All Drobos page, select the appropriate Drobo 5C.
2. Click the Status option on the Navigation menu.
The Status page opens.
3. Select System Information from the drop-down list to view the firmware version for
the selected Drobo device.
Related topic:
Checking Your Current Version of Drobo Dashboard
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1.7.5
Checking Your Current Version of Drobo
Dashboard
This section covers the following topics:
Checking Current Version on Windows
Checking Current Version on Mac
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1.7.5.1
Checking Current Version on Windows
If you are using a Windows machine, follow these steps:
1. Locate the Drobo icon
in your system tray.
Note:
You may need to enable your system tray.
2. Right-click on the icon and a shortcut menu will appear.
3. Select About Drobo Dashboard from the shortcut menu.
4. A message box opens, displaying the Drobo Dashboard version number.
5. Click the OK button.
Related topics:
Checking Your Drobo 5C's Firmware Version
Checking Current Version on Mac
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1.7.5.2
Checking Current Version on Mac
If you are using a Mac, follow these steps:
1. Locate the Drobo icon
in your system tray.
Note:
You may need to enable your system tray.
2. Click on the icon and a shortcut menu will appear.
3. Select About Drobo Dashboard from the shortcut menu.
4. A message box opens, displaying the Drobo Dashboard version number.
5. Click the OK button.
Related topics:
Checking Your Drobo 5C's Firmware Version
Checking Current Version on Wndows
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1.7.6
Checking System Information
The System Information view in the Status page of the Drobo Dashboard provides
information such as the serial number, firmware version and health of the Drobo 5C.
1. In the Drobo Dashboard on the All Drobos page, select the appropriate Drobo
device.
2. Click the Status option on the Navigation menu and be sure that System
Information is selected from the drop-down list.
The Status page opens.
Information you can view on this page includes:
● Name - the name of the selected Drobo 5C.
● Serial # - the serial number for the selected Drobo 5C.
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● Health - the health of the selected Drobo device. It displays as Good (in green) when
healthy or Warning (in orange) when you need to add capacity.
● Firmware - the firmware version running on the selected Drobo 5C.
● Hot Data Cache - If the value for this is "on," it indicates that you have all HDDs in the
standard drive bays.
● Active Interface - the connectivity interface currently being used.
Related topics:
Viewing the Capacity Chart
Viewing Storage Usage
Checking Storage Usage and Device Status Information
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1.7.7
Checking Drive Information
1. In Drobo Dashboard on the All Drobos page, select the appropriate Drobo 5C.
2. Click the Status option on the Navigation menu.
The Status page opens.
3. Select Drive Information from the drop-down list at the top.
4. Select the disk drive whose information you need by clicking the associated drive bay
in the image of the Drobo device.
Notes:
You can also traverse the different drive bays using the arrows on the table
header.
If no disk exists in the selected drive bay, the disk status pane will be empty.
You can view the following drive information for the selected drive bay:
● Vendor ID - The manufacturer of the selected drive.
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● Product ID - The product ID for the selected drive.
● Serial # - The serial number of the selected drive.
● Firmware - The firmware version for the selected drive.
● Health - The health status of the drive, based on the errors identified by Drobo while
using the drive. Values include:
•
Failed (blinking red) - Indicates that the drive has failed and needs immediate
replacement.
•
Warning (orange) - Indicates that the drive is almost full and you need to add
capacity soon.
•
Critical (red) - Indicates that the drive is full and you need to add capacity now.
•
Healed
•
Good (green) - Indicates that the drive is healthy and no action is needed.
● Capacity - The device capacity, in terabytes.
● Drive Type – options include SSD or HDD.
● Drive Interface – The drive type. It can take one of the following
values: SATA/Unidentified.
Related topic:
Checking Storage Usage and Device Status Information
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1.7.8
Getting Diagnostics on Your Drobo 5C
You can view and print an encrypted diagnostic file about your Drobo 5C.
1. In Drobo Dashboard, click the Help & Support option on the Navigation menu.
The Help and Support page opens.
2. Near the bottom of the screen, select the appropriate Drobo device from the dropdown list, and then click the Get Diags button.
3. In the Problem Description box type in a description of your issue, if you have
support incident number please include, then click Send button. .
Generating a diag this way does not automatically create support incident, you will need
to create a support incident if you require assistance.
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The Upload Diags Successful dialog box opens, indicating that the diagnostics file
has successfully uploaded to your desktop.
If you cannot generate a diagnostics file because your Drobo device does not mount,
see: What should I do if my Drobo storage device will not mount?
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Related topics:
Checking Storage Usage and Device Information
Understanding the Indicator Lights
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1.7.9
Understanding the Indicator Lights
Your Drobo 5C is equipped with various indicator lights which provide valuable
information. Refer to the image below.
Drive
Green: No action is required. All drives are healthy.
Lights
Solid Yellow: Add a drive or replace the current drive with a larger drive
soon. Your Drobo device is running out of disk space. See Adding Capacity
(or Drives).
Blinking Yellow and Green: Do not remove these drives or power down.
Your Drobo device is working to protect your data.
Solid Red: Add a drive or replace the current drive with a larger drive
immediately. Your Drobo device is critically low on space. See Adding
Capacity (or Drives)
Blinking Red: Replace this drive immediately. This drive has failed. See
Adding Capacity (or Drives)
Power
Green: The power is on and your Drobo device is ready.
Light
Yellow: Your Drobo device is in the process of powering on.
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Red: Your Drobo device has overheated. Safely power down your Drobo 5C,
disconnect the data cable and then the power cable. Let it cool down and
then restart.
Activity
Blinking Green: Data is actively being transferred between your computer
Light
and your Drobo device. Do not remove or add drives during this process.
Capacity
Blue: Displays the percentage of your Drobo device that is full, in 10%
Gauge
increments. There are 10 capacity gauge lights. So, for example, if your
Drobo device is 30% full, three blue lights display.
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1.8 Using On-Screen and E-mail Alerts
In Drobo Dashboard, you can have email alerts sent to one or more email addresses with
relevant information about all your connected Drobo devices. This helps you anticipate
potential issues or critical situations that could arise with one or more of your Drobo
devices, such as the need to increase capacity. You can also set on-screen alerts.
You can set email or on-screen alerts to one of three levels, from informational to
critical.
This section covers the following topics:
Setting Up or Modifying Email Alerts
Modifying When to Send Email Alerts
Disabling Email Alerts
Modifying When to Send On-Screen Alerts
Disabling On-Screen Alerts
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1.8.1
Setting Up or Modifying E-mail Alerts
Enabling e-mail alerts in Drobo Dashboard keeps you informed of the status of all your
Drobo devices, as well as critical issues such as drive failures, low capacity etc. Once you
have set up e-mail alerts, you can also modify these settings.
Drobo provides users with two options:
● Drobo Email Relay
● Custom Email Server
To configure the e-mail alerts follow the steps given below
1. In Drobo Dashboard, click the Dashboard Preferences option on the Navigation
menu.
2. Click the E-mail Settings link in the Drobo Dashboard E-mail Alerts section.
3. Drobo email settings can be configured using one of the two options, Use Drobo
Email Relay or Use Custom Email Server.
Note:
If you had already configured the mail server before and upgraded to the latest
Dashboard version now, by default the Use Custom Mail Server option remains
configured as shown in the figure below.
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Only one of the Mail Servers can be configured at a time.
Drobo Email Relay
To configure Drobo Email relay Sever, follow the steps given below:
1. Select the Use Drobo Email Relay radio button and click Configure.
2. Enter the e-mail address in the space provided at which you wish to receive the
notifications and click the Send Verification Email button.
Note:
If you already have a key, click the Skip button. Then enter the code in the text
area and click Validate.
3. A message appears informing that you will receive a test email shortly. Click OK.
4. You will receive an email from Drobo in your mailbox which contains the Validation
code. Enter the code in the text area and click Validate.
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5. If successfully configured, the the Drobo Email settings page will show Drobo Email
Relay configured.
Note:
Once a key is generated, you can reuse it the next time.
It is not possible to configure the Drobo Email Relay Server using the same emailid if the validation code has already been sent to the email-id recently.
Custom Email Server
To configure Custom Email Server, follow the steps given below:
1. Click the radio button for Use Custom Email Server and click Configure.
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2. In the To E-mail Address text box, enter e-mail addresses, separated by commas, to
which you want the alerts sent.
3. In the From E-mail Address text box, enter an e-mail address from which the alerts are
sent.
4. In the Mail Server text box, enter the server from which to send the alerts. This can be
specified as a server name (e.g., smtp.company.com) or a server’s IP address (e.g.,
127.0.0.1). If you are unsure, contact your network administrator or your e-mail service
provider.
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Note:
If you are unsure, please contact your network administrator or e-mail service
provider.
Tip:
You can send a test message by clicking the Send Test E-mail button.
5. In the Port text box, modify the TCP/IP port through which your server expects SMTP
submissions, if needed. The default is 25.
6. If your SMTP server requires authentication, select the Authentication check box and
enter the following information for the “from” e-mail address:
● In the Username text box, enter the username used to retrieve incoming email.
● In the Password text box, enter the password used to retrieve incoming email.
● If your SMTP server uses an encrypted connection, select the Use SSL check
box.
7. Click the OK button. The Dashboard Preferences page opens.
Navigate to the Drobo Dashboard E-mail Alerts area, ensure that Send e-mail alerts
check box is selected and then select one of the following options:
● On all useful information – All alerts related to the condition of your Drobo
devices will be e-mailed. These are Drobo Notifications and can include, for
example, when a new drive is added to or removed from your Drobo device.
● When a situation is important – Alerts will be e-mailed only to warn of an
important change to one or more of your Drobo devices that could lead to a
critical situation in the near future. These are Drobo Warnings and can include,
for example, when you convert to Dual Disk Redundancy on your Drobo device.
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● On critical situations only – Alerts will be e-mailed only to warn of a critical
status with one or more of your Drobo devices that could lead to potential data
loss. These are Critical Drobo Alerts, which can include when your Drobo device
cannot currently protect your data against drive failure, when your Drobo
device doesn’t recognize one or more of the drives installed, when your Drobo
device does not detect any drives or when too many drives have been removed.
Note:
Once a mail server is configured, it is possible to switch between either of the
Mail Server configurations, but it is not possible to de-configure it. However, you can
uncheck the Send email alerts checkbox in the Dashboard Preferences page to stop
receiving any e-mail alerts.
Related topic:
Modifying When to Send E-mail Alerts
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1.8.2
Modifying When to Send Email Alerts
You can modify when to send email alerts on all your connected Drobo devices, such as
only when the situation is critical.
1. In Drobo Dashboard, click the Dashboard Preferences option on
the Navigation menu.
The Dashboard Preferences page opens.
2. In the Drobo Dashboard Email Alerts area, ensure the Send email alerts check box is
selected to enable this feature, and then modify your selection of one of the following
options as needed for the level of alerts you want:
● On all useful information – All alerts related to the condition of your Drobo devices
will be emailed. These are Drobo Notifications and can include, for example, when a new
drive is added to or removed from your Drobo device.
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● When a situation is important – Alerts will be emailed only to warn of an important
change to one or more of your Drobo devices that could lead to a critical situation in the
near future. These are Drobo Warnings and can include, for example, when you convert
to Dual Disk Redundancy on your Drobo device.
● On critical situations only – Alerts will be emailed only to warn of a critical status
with one or more of your Drobo devices that could lead to potential data loss. These are
Critical Drobo Alerts, which can include when your Drobo device cannot currently
protect your data against drive failure, when your Drobo device doesn’t recognize one or
more of the drives installed, when your Drobo device does not detect any drives or
when too many drives have been removed.
Related topic:
Setting Up or Modifying Email Alerts
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1.8.3
Disabling Email Alerts
You can disable email alerts at any time without changing your email alert settings.To
disable email alerts, follow these steps:
1. From the Drobo Dashboard, click the Dashboard Preferences option on
the Navigation menu.
The Dashboard Preferences page opens.
2. In the Drobo Dashboard Email Alerts area, ensure the Send email alerts check box is
cleared.
Related topic:
Modifying When to Send Email Alerts
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1.8.4
Modifying When to Send On-Screen Alerts
You can modify when to send on-screen alerts on all your connected Drobo devices,
such as only when the situation is critical.
1. In Drobo Dashboard, click the Dashboard Preferences option on
the Navigation menu.
The Dashboard Preferences page opens.
2. In the Drobo Dashboard Onscreen Alerts area, ensure the Show visual alerts check
box is selected to enable this feature, and then modify your selection of one of the
following options as needed for the level of alerts you want:
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● On all useful information – All alerts related to the condition of your Drobo devices
will be displayed on your screen. These are Drobo Notifications and can include, for
example, when a new drive is added to or removed from your Drobo device.
● When a situation is important – Alerts will display on your screen only to warn of an
important change to one or more of your Drobo devices that could lead to a critical
situation in the near future. These are Drobo Warnings and can include, for example,
when you convert to Dual Disk Redundancy on your Drobo device.
● On critical situations only – Alerts will display on your screen only to warn of a
critical status with one or more of your Drobo devices that could lead to potential data
loss. These are Critical Drobo Alerts, which can include when your Drobo device cannot
currently protect your data against drive failure, when your Drobo device doesn’t
recognize one or more of the drives installed, when your Drobo device does not detect
any drives or when too many drives have been removed.
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1.8.5
Disabling On-Screen Alerts
You can disable on-screen alerts at any time. To do so, follow these steps:
1. From the Drobo Dashboard, click the Dashboard Preferences option on
the Navigation menu.
The Dashboard Preferences page opens.
2. In the Drobo Dashboard Onscreen Alerts area, ensure the Show visual alerts check
box is cleared.
Related topic:
Modifying When to Send On-Screen Alerts.
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