MAINTENANCE 39
TROUBLESHOOTING
FAQS: FREQUENTLY ASKED QUESTIONS
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What are aroma sheets and how do I use them?
You can use your favorite brand of dryer fabric softener sheets in the aroma filter to infuse items with a refreshing aroma. The sheets will not soften garments or reduce static. To use the aroma filter, add a softener sheet before running a cycle. Dispose of the softener sheet at the end of the cycle. For best performance, clean the aroma filter after every 5-7 uses. See Changing the Aroma Sheet , page 24 and Cleaning the Aroma Filter , page 37.
Can I put fur, leather, or silk items in the Styler?
Download the Air Fresh cycle for use with fur, leather, or silk items in the Styler. For instructions on downloading new cycles for the Styler, see Downloading Styler Cycles , page 36.
Why is the cycle time longer than estimated for the Gentle Dry cycle?
The Styler uses a sensor to sense the dryness of fabrics. If clothing or other items are not dried properly, the cycle time is extended automatically (except for Time Dry cycles).
Can I install the Styler on carpeting?
If installing on carpeting (especially on padded or deep pile carpets), stabilize the unit by installing the rear leveling legs and the four carpet spikes. For instructions, see Installing on Carpeting , page 17.
Extra care must be taken to keep the area around the machine clean and dry. Do not open the cabinet during operation. There is a risk of burns or injury, and condensation from escaping hot air or steam could result in damage to carpeting.
40 MAINTENANCE
BEFORE CALLING FOR SERVICE
Your appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If your appliance does not function properly or does not function at all, check the following before you call for service.
Operation
Problem Possible Cause Solutions
Smoke comes out when the door is opened
Door is opened during operation It is normal for steam or hot air to escape if the door is opened during operation.
Full water supply tank is empty after just one use
Appliance makes a loud vibrating noise on startup
[Drying times are taking longer than estimated?]
Appliance is moving from left to right while operating
Sound of motor whirring
Appliance is being used for the first time
Moving hanger is balancing load before operation
This is normal at the beginning of the cycle. If the noise increases or continues for a long time, call for service.
Clothes were extremely wet when loaded
A larger amount of water is needed the first time the appliance is used to fill the empty reservoir.
Floor under appliance is not level or is not sturdy enough to support the weight of the appliance without flexing
Drying times may be longer for very wet or bulky clothing. Damp dry clothes before putting them in the Styler. The
Styler stops automatically when clothes are dry.
Install the appliance where the floor is level and sturdy. Compensate for any slight unevenness in the floor with the leveling legs. See Leveling the Styler , page 16.
Compressor is running during drying
This is normal.
Sound of water running, boiling, or hissing
Steam or hot air leaks out when the door is closed
The appliance won’t operate
Steam being generated and sprayed onto clothes
An item is caught in the door, keeping it slightly open
This is normal.
Make sure all items are completely inside the cabinet and nothing is caught in the door, blocking it from closing completely.
Control panel has powered off due to inactivity
This is normal. Press the Power button to turn the appliance on.
Cord is unplugged
Circuit breaker/fuse is tripped/ blown
Appliance not connected to
120 V socket
Make sure cord is plugged securely into a working outlet.
Check house circuit breakers/fuses.
Replace fuses or reset breaker. The appliance should be on a dedicated branch circuit.
Make sure the cord is plugged into a grounded socket rated for this appliance.
See the Product Specifications , page 12.
MAINTENANCE 41
Operation
Problem
Control panel won’t respond
Possible Cause
Control panel or button has dirt on it
Control panel is locked
Solutions
Dirt or foreign objects on the control panel will interfere with the operation of the buttons. Clean the control panel.
Disable the Control Lock function. See
Locking the Controls , page 34.
Touch Start.
The cycle won’t start Start/Pause was not touched after the cycle was set.
Cycle is producing steam
Control panel is locked
There may be a period of inactivity while steam is produced.
Disable the Control Lock function and touch Start. See Locking the Controls , page 34.
Performance
Problem
Clothes are wet at the end of the cycle
Possible Cause
Filter is clogged or grill is upside down
Door gasket is damaged
Clothes caught in door
Solutions
Clean the lint filter. Insert the grill with the holes on the right side.
If the rubber door gasket is damaged, it leaves a gap in the door seal, affecting performance of the appliance. Call for service.
Make sure all items are completely in the cabinet and not stuck in the door, blocking it from closing completely. Run the cycle again.
Odor is not removed at end of cycle
Wrinkles are not removed at end of cycle
Clothes have an unpleasant odor at end of cycle
Functions are not operating properly
Clothes were stored for a long period of time or are stained with a strong-smelling substance
Clothes were stored for a long period of time
Appliance has not been used for a long time or water tanks and filters have not been cleaned
Detergent or fabric softener put in water supply tank
Odors can be particularly difficult to remove from clothes that have been stored for long periods or have strongsmelling, oily stains. Wash the clothes first, before using the Styler.
Wrinkles may be very difficult to remove if set for a long time, especially in cotton and linen fabrics. Iron clothes that have been stored for a long period of time before treating them with the Styler, to remove wrinkles more effectively.
Check for dirt or foreign objects in the water supply and water drain tanks. Clean the filters and water tanks.
Do not use anything but clean water in the water supply tank.
42 MAINTENANCE
Performance
Problem
Wrinkles at back of neck after cycle
Creases are gone from pants after cycle
Clothing has water spots after cycle, color has faded or run
Possible Cause Solutions
Item too large for hanger or fabric too delicate
Use the right size hanger for the item so the fabric won't bunch up and cause wrinkles. Some fabrics are delicate and will bunch around the hanger no matter what you do. Use the shelf for lingerie and other delicate items.
Pants were hung on the moving hanger, not in the pants press
Fabric is not washable, or is not colorfast
Hang pants in the pants press to maintain creases at edge of pants legs.
Check fabric care labels before treating items. See Sorting Loads , page 21 and the Cycle Guide , page 31.
Error Codes
Problem
Fill Water icon is blinking
Empty Water icon is blinking
Door Open icon is blinking
AE, LE, LE2, E1, E4,
TE1, TE2, TE3, TE5 shows on the display.
Possible Cause Solutions
Water supply tank is empty or tank is missing
Fill the water supply tank and reinstall it.
Water drain tank is full or tank is missing
Empty the water drain tank and reinstall it.
Door is not completely closed Check that items are completely inside the cabinet and that the door is tightly closed.
System error Unplug the appliance and call for service.
SMART DIAGNOSIS 43
SMART DIAGNOSIS
Should you experience any problems with your appliance, it has the capability of transmitting data to your smart phone using the LG Smart Styler application or via your telephone to the LG Customer Information Center.
Smart Diagnosis™ cannot be activated unless your appliance is turned on by pressing the Power button. If your appliance is unable to turn on, then troubleshooting must be done without using Smart Diagnosis™.
USING SMART DIAGNOSIS
TM
Smart Diagnosis™ Using a Smart
Phone
1 Download the LG Smart Styler application on your smart phone.
2 Open the LG Smart Styler application on your smart phone. Press the right arrow button to advance to the next screen.
3 Press the Record button on the smart phone and then hold the mouth piece of the smart phone near the Smart Diagnosis™ logo on the appliance.
4 With the phone held in place, press and hold the Special Care icon for three seconds.
5 Keep the phone in place until the tone transmission has finished. The display will count down the time.
6 When the recording is complete, view the diagnosis by pressing the Next button on the phone.
Smart Diagnosis™ through the
Call Center
1 Call the LG Customer Information Center at:
(LG U.S.) 1-800-243-0000
(LG Canada) 1-888-542-2623.
2 When instructed to do so by the call center agent, hold the mouthpiece of your phone over the Smart Diagnosis™ logo on the machine.
Hold the phone no more than one inch from
(but not touching) the machine.
NOTE
Do not touch any other buttons or icons on the display screen.
NOTE y Call quality differences by region may affect the function.
y Use the home telephone for better communication performance, resulting in better service.
y Bad call quality may result in poor data transmission from your phone to the machine, which could cause Smart
Diagnosis TM to malfunction.
3 Press and hold the Special Care icon for three seconds.
4 Keep the phone in place until the tone transmission has finished. The display will count down the time.
5 Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you in using the information transmitted for analysis.
NOTE y For best results, do not move the phone while the tones are being transmitted.
y If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.
44 WARRANTY
LG STYLER LIMITED WARRANTY (USA)
WARRANTY:
LG Electronics U.S.A., Inc. (“LG”) warrants your LG Styler (“product”) against defect in materials or workmanship under normal household use, during the warranty period set forth below, LG will, at its option, repair or replace the product.
This limited warranty is valid only to the original retail purchaser of the product, is not assignable or transferrable to any subsequent purchaser or user, and applies only when the product is purchased through an LG authorized dealer or distributor and used within the United States (“U.S.”) including U.S. Territories.
Note: Replacement products and repair parts may be new or factory-remanufactured and are warranted for the remaining portion of the original unit’s warranty period or ninety (90) days, whichever is longer. Please retain dated receipt or delivery ticket as evidence of the Date of Purchase for proof of warranty (you may be required to submit a copy to LG or authorized representative).
WARRANTY PERIOD:
Period One (1) year from date of original retail purchase: Ten (10) years from date of original retail purchase:
Scope of Warranty Inverter Compressor
Remark
Any internal /functional parts and labor
LG will provide parts and labor to repair or replace defective parts.
Parts only. Customer will be responsible for any labor or in-home service to replace defective parts.
HOW SERVICE IS HANDLED: In-Home Service
In-home service will be provided, as available, during the warranty period subject to servicer availability within the U.S. To receive in-home service, the product must be unobstructed and accessible to service personnel. If the in-home service repair cannot be completed, it may be necessary to remove, repair and return the product. If in-home service is unavailable, LG may elect, at its option, to provide for transportation of the product to and from an LG authorized service center.
THIS LIMITED WARRANTY DOES NOT COVER:
1 Service trips to deliver, pick up, or install the product or for instruction on product use.
2 Replacing house fuses or resetting of circuit breakers, correction of house wiring or plumbing, or correction of product installation.
3 Damage or failure caused by leaky/ broken/ frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air.
4 Damage or failure caused by accidents, pests and vermin, lightning, wind, fire, floods or acts of God.
5 Damage or failure resulting from misuse, abuse, improper installation, repair or maintenance. Improper repair includes use of parts not approved or specified by LG.
6 Damage or failure caused by unauthorized modification or alteration to the product.
7 Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
8 Cosmetic damage, including scratches, dents, chips or other damage to the finish of the product, unless such damage results from defects in materials or workmanship and is reported to LG within seven (7) calendar days from the date of delivery.
9 Damage or missing items to any display, open box, discounted, or refurbished product.
10 Product where the original factory serial numbers have been removed, defaced or changed in any way.
11 Repairs when product is used in other than normal and usual household use (e.g. rental, commercial use, offices, or recreational facilities) or contrary to the instructions outlined in the owner’s manual.
12 The removal and reinstallation of the Product if it is installed in an inaccessible location.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING AND WITHOUT LIMITATION
TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED
WARRANTY IS REQUIRED BY LAW, THIS WARRANTY IS LIMITED IN DURATION TO THE TERM PERIOD EXPRESSED
ABOVE. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY FOR THE
CUSTOMER. NEITHER THE MANUFACTURER NOR ITS U.S. DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING AND WITHOUT
LIMITATION TO, LOST REVENUES OR PROFITS, OR ANY OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT
APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT
VARY FROM STATE TO STATE.
HOW TO OBTAIN WARRANTY SERVICE & ADDITIONAL INFORMATION:
Call
Visit
1-800-243-0000 our website at www.lg.com
Mail LG Customer Information Center
(ATTN: CIC)
201 James Record Road
Huntsville, AL 35824
Write your warranty information below:
Product Registration Information:
Model:
Serial Number:
Date of Purchase:
