1004151500/308824333/26MM30502-PO83

1004151442/308824343/26MM30502-PD23

USE AND CARE GUIDE

HIGHVIEW ELECTRIC FIREPLACE

QUESTIONS, PROBLEMS, MISSING PARTS? BEFORE RETURNING TO THE STORE,

CALL HOME DECORATORS COLLECTION CUSTOMER SERVICE

8 A.M. - 7 P.M., EST, MONDAY - FRIDAY, 9 A.M. - 6 P.M., EST, SATURDAY

1-800-986-3460

HOMEDEPOT.COM/HOMEDECORATORS

THANK YOU

We appreciate the trust and confidence you have placed in Home Decorators through the purchase of this electric fireplace. We strive to continually create quality products designed to enhance your home. Visit us online to see our full line of products available for your home improvement needs. Thank you for choosing Home Decorators!

Table of Contents

Maximum Load Warning ...........................................2

Safety Information .....................................................3

Warranty .....................................................................5

Pre-Assembly .............................................................6

Hardware Included ................................................... 6

Product Specifications .......................................................

6

Tools Required ...................................................................

6

Package Contents ..............................................................

7

Assembly ....................................................................8

Operation .................................................................19

FCC/IC Information .........................................................

21

Care & Cleaning .......................................................21

Troubleshooting .......................................................22

Replacement Parts ..................................................24

Maximum Load Warning

MAXIMUM LOAD 90 lb. (40.8 kg)

MAXIMUM LOAD 15 lb. (6.8kg)

MAXIMUM LOAD 20 lb. (9.1 kg)

CAUTION: This unit is intended for use only with the products and maximum weights indicated. Use with other products or products heavier than the maximum weights indicated may result in instability causing possible injury.

NOTE: Flat Panel TVs with base support should be placed squarely in the center of the stand with no overhang on any side.

2

Please read and understand this entire manual before attempting to assemble, operate or install the product. If you have any question regarding the product, please call customer service at 1-800-986-3460, 8 a.m.-7 p.m., EST, Monday-Friday,

9 a.m. - 6 p.m., EST, Saturday.

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons including the following:

1. Read all instructions before using this appliance.

2. If possible, always unplug this appliance when not in use.

3. Only a qualified service person should repair this product.

4. Do not use outdoors.

5. Do not cover the cord under the carpeting. Do not cover

with throw rugs, runners or the like. Arrange the cord away

from traffic areas and where it will not be tripped over.

6. To disconnect this appliance, turn the controls to the off

position, and then remove the plug from the outlet.

7. Connect to properly grounded outlets only.

8. This appliance, when installed, must be electrically

grounded in accordance with local codes or, in the

absence of local codes, with the current CSA C22.1

Canadian Electrical Code. For U.S.A. installations, follow

local codes and the National Electrical Code, ANSI/NFPA

NO.70.

9. This appliance has hot and arcing or sparking parts inside.

Do not use it in areas where gasoline, paint or flammable

liquids are used or stored. This fireplace should not be

used as a drying rack for clothing. Do not hang Christmas

stockings or other decorations on or near this product.

10. There is a thermostat limiter inside the heater. When inner

temperature overheating or abnormal heating occurs, the

thermostat protective device will cut off the power supply

to avoid damage to the fireplace or risk of fire.

DANGER: High temperatures may be generated under certain abnormal conditions. Do not partially or fully cover or obstruct the front of this heater.

WARNING: In order to avoid overheating, do not cover the heater.

WARNING: If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

WARNING: Under no circumstances should this fireplace be modified. Parts that must be removed for servicing must be replaced prior to operating this fireplace again.

3

WARNING: This appliance is hot when in use. To avoid burns, do not touch hot surfaces with bare skin. If provided, use handles when moving this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 ft. (0.9 m) from the front of this appliance.

WARNING: This heater may include a visual alarm to warn that parts of the heater are getting excessively hot. If the alarm flashes immediately turn the heater off and inspect for any objects on or adjacent to the heater that may cause high temperatures.

DO NOT OPERATE THE HEATER WITH THE ALARM FLASHING!

WARNING: This appliance is not a toy. Supervise children playing near it.

WARNING: Use extreme caution when operating heater near children and the disabled.

WARNING: This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it may fall into a bathtub or other water container.

WARNING: Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the appliance.

WARNING: To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where the opening may become blocked.

WARNING: Use this appliance only as described in the manual.

Any other use not recommended by the manufacturer may cause fire, electric shock or injury to persons.

WARNING: This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are used or stored. This fireplace should not be used as a drying rack for clothing. Do not hang Christmas stockings or other decorations on or near this product.

CAUTION: Never leave the heater operating unattended.

Extreme caution is necessary if unsupervised children or invalids are nearby.

CAUTION: Before assembly, carefully use scissors or a utility knife to cut and unwrap all parts. Make sure you do not discard the hardware.

HOMEDEPOT.COM/HOMEDECORATORS

Please contact 1-800-986-3460 for further assistance.

Safety Information (continued)

NOTE: Use care in assembling your new fireplace. Take your time and use the hardware provided and a quality Phillips head screwdriver. Never overtighten bolts.

• Do not sit on any part of the mantel.

• It is recommended to work on a soft surface like a rug or to

lay out a blanket to protect the furniture from getting scratched

during the assembly process

NOTE: To avoid injury from unexpected starting or electrical shock, do not plug the power cord into a source of power during unpacking and assembly. The cord must remain unplugged whenever you are adjusting/assembling the fireplace.

If any part is missing or damaged, do not attempt to use or plug in the power cord until the missing or damaged part is correctly replaced. To avoid electric shock, use only identical replacement parts when servicing double-insulated tools.

NOTE:

SAVE THESE

INSTRUCTIONS

4

Warranty

1 Year Limited Warranty: The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period of one year from date of purchase, subject to the following conditions and limitations.

1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.

2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the product.

3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed by the manufacturer’s inspection.

4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).

5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume responsibility for same.

6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use, or inability to use the product, except as provided by law.

7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly excluded.

8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with respect to the sale of the product.

9. The warranties as outlined within this document do not apply to non-accessories used in conjunction with the installation of this product.

10. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty is void if: a. The fireplace is subjected to prolonged periods of dampness or condensation.

b. There is any unauthorized alteration, willful abuse, accident, or misuse of the product.

c. You do not have the original receipt of purchase.

5

HOMEDEPOT.COM/HOMEDECORATORS

Please contact 1-800-986-3460 for further assistance.

Pre-Assembly

HARDWARE INCLUDED

AA BB CC DD

KK

Part

AA

BB

CC

DD

EE

FF

GG

HH

II

JJ

KK

QQ

RR

SS

TT

LL

MM

NN

OO

PP

LL MM NN

Description

Shelf Pin

Cam Lock Screw

Cam Lock Connector

Screw 3 x 15 mm

Door Bumper

Wood Dowel

Euro Hinge

Screw 3.5 x 15 mm

Screw 4 x 50 mm

Bolt 6.3 x 12 mm

2 Hole Plastic Connector Block

Plastic Cover

Screw 3 x 12 mm

Handle (with screw)

Tipping Restraint

Screw 4 x 15 mm

Metal Bracket

Threaded Insert (pre-attached)

Metal Plate (pre-attached)

Floor Glide (pre-attached)

EE

OO PP

FF GG

QQ RR

Part Number

PH-SPNPCSPLB2

PH-KDBZNC001

PH-KDCZNC001

PH-SCRBLK010

PH-BMPBLK002

PH-DWLNTL001

PH-HNG2H35CR95

PH-SCRNKL008

PH-SCRBLK006

PH-BLTBLK002

PH-PCBBLK001

PH-KDPGRY001

PH-SCRBLK007

JD3321

PH-BKTWHT003

PH-SCRBLK009

PH-BKTBLK007

PH-THRZNC001

PH-PLTBLK001

PH-GLDBRW001

HH

SS

II JJ

TT

Quantity

8

18

18

4

2

8

8

26

4

32

16

2

4

2

32

2

1

8

38

2

NOTE: Hardware not shown to actual size.

PRODUCT SPECIFICATIONS

VOLTAGE 120VAC, 60 Hz

AMPS 12.5 Amps

WATTS

PLANNING ASSEMBLY

1500 Watts

Before beginning assembly of product, make sure all parts are present. Compare parts with Hardware Included and Package Contents lists.

If any part is missing or damaged, do not attempt to assemble, install or operate the product. Contact customer service for replacement parts.

Estimated Assembly Time: 60 Minutes

TOOLS REQUIRED

Phillips Screwdriver

6

M

N

K

L

O

P

Q

S

H

I

J

F

G

D

E

Part

A

B

C

Pre-Assembly (continued)

PACKAGE CONTENTS

G

O

N

M

E

Q

C

Q

D

B

F

O

P

H

P A

K

J

Description

Bottom Shelf

Left Partition

Right Partition

Top Surround Rail

Center Shelf

Left Side Panel

Top Panel

Right Side Panel

Base Back Rail

Base Left Side Rail

Base Right Side Rail

Base Front Rail

Upper Partition

Upper Back Panel

Side Back Panel

Door

Adjustable Shelf

Fireplace Insert

I

L

NOTE: All panels are labeled left and right as viewed from the front of unit.

S

1

1

1

1

2

2

2

1

Quantity

1

1

1

1

1

1

1

1

1

1

7

HOMEDEPOT.COM/HOMEDECORATORS

Please contact 1-800-986-3460 for further assistance.

Assembly

1

Attaching the door bumper

Locate the Left Partition (B).

Attach the Door Bumpers (EE) to the Left Partition as indicated using the provided Screws (DD).

Secure the screws using a Phillips screwdriver.

Repeat on the Right Partition (C).

2

Preparing the center assembly

Locate the Top Surround Rail (D).

Insert Wood Dowels (FF) into each end of the

Top Surround Rail (D) as indicated.

D

B

DD

EE

FF

C

3

Assembling center panels

Align the Wood Dowels (FF) on the Top Surround Rail

(D) with the predrilled holes on the Left Partition (B) and Right Partition (C).

Press the Left Partition (B) and Right Partition (C) together, securing the Top Surround Rail (D) between them.

B

D

FF

C

8

Assembly (continued)

4

Preparing the center shelf

Locate the Center Shelf (E) and place it on a flat surface.

Insert Cam Lock Screws (BB) into the pre-drilled holes on the Center Shelf (E) as shown.

Tighten using a Phillips Screwdriver.

Next, insert Wood Dowels (FF) into the pre-drilled holes where indicated.

5

Preparing the center assembly

Align the cam lock screws and wood dowels on the

Center Shelf (E) with the pre-drilled holes along the edges of the center assembly.

Secure the shelf to the center assembly by inserting the

Cam Lock Connectors (CC) into the pre-drilled holes as shown.

Use a Phillips screwdriver to tighten all the Cam Lock

Connectors (CC). Repeat until all have been secured.

BB

FF

E

CC

E

6

Attaching the surround bracket

Find the Metal Plate (SS) on the back of the

Top Surround Rail (D).

Rotate the Metal Plate (SS) to span the joint and secure with a Screw (MM) on the right partition.

Repeat on the other side to secure with the left partition.

SS

MM

D

9

HOMEDEPOT.COM/HOMEDECORATORS

Please contact 1-800-986-3460 for further assistance.

FF

Assembly (continued)

7

Attaching the surround bracket

Insert Wood Dowels (FF) into the edges of the Center

Shelf (E) as indicated.

8

Attaching the door hinges

Locate the Left Side Panel (F) and Right Side Panel (H).

Locate the Euro Hinge (GG) and secure both the upper and lower hinge as indicated to the Left Side Panel (F) using the pre-attached screws.

Repeat for the Right Side Panel (H).

GG

F

E

H

9

Preparing the side panels for assembly

Insert Cam Lock Screws (BB) into the predrilled holes in the Left Side Panel (F) and secure using a Phillips screwdriver.

Repeat for Right Side Panel (H).

BB

F

H

10

Assembly (continued)

10

Attaching the side panels

Align the cam lock screws on the center assembly with the pre-drilled holes on the Left Side Panel (F).

Secure the side panel onto the center assembly using the Cam Lock Connectors (CC). Tighten with a

Phillips screwdriver.

Repeat for the Right Side Panel (H).

11

Preparing for the bottom assembly

Insert Wood Dowels (FF) into the bottom edges of the center assembly as indicated.

CC

H

F

FF

12

Attaching the bottom shelf

Locate the Bottom Shelf (A).

Align the wood dowels on the bottom of the main assembly with the pre-drilled holes on the Bottom

Shelf (A). Press the dowels firmly into the holes.

Secure the Bottom Shelf (A) onto the main assembly with the Screws (II) using a Phillips screwdriver.

11

A

II

HOMEDEPOT.COM/HOMEDECORATORS

Please contact 1-800-986-3460 for further assistance.

Assembly (continued)

13

Preparing the base panel

Place the Base Rails (I, J, K, L) on a flat surface.

Insert Bolts (JJ) through the 2 Hole Plastic Connector

Blocks (KK).

Tighten with a Phillips screwdriver.

14

Attaching the base panels

Align the Base Left Side Rail (J) with the Base Back Rail

(I) and push together.

Secure with the Bolts (JJ) using a Phillips screwdriver.

Repeat to attach the Base Right Side Rail (K).

JJ KK

JJ

I

L

K

J

15

Attaching the front base panel

Align the Base Front Rail (L) with the previously assembled aprons.

Secure with Bolts (JJ) using a Phillips screwdriver.

L

K

I

J

12

I

J

JJ

K

Assembly (continued)

16

Attaching the base panels

To attach the previously assembled aprons to the bottom of the main assembly, insert Bolts (JJ) through the Plastic Connector Blocks as indicated.

Tighten using a Phillips screwdriver.

17

Preparing the center shelf for assembly

Insert Wood Dowels (FF) into the center of the

Center Shelf (E) on the main assembly as indicated in the diagram.

Insert Cam Lock Screws (BB) into the predrilled holes of the Center Shelf (E) on the main assembly and secure using a Phillips screwdriver.

JJ

BB

FF

E

18

Attaching the upper partition

Locate the Upper Partition (M).

Align the Upper Partition (M) with the previously installed wooden dowel and cam lock screws on the Center Shelf (E).

Using the Cam Lock Connectors (CC). Tighten with a Phillips screwdriver.

E

M CC

13

HOMEDEPOT.COM/HOMEDECORATORS

Please contact 1-800-986-3460 for further assistance.

Assembly (continued)

19

Preparing the top of the assembly

Insert Wood Dowels (FF) into the pre-drilled holes in the top edges of the main assembly.

20

Preparing the top panel

Place the Top Panel (G) onto a flat surface.

Insert the Cam Lock Screws (BB) into the pre-drilled holes in the bottom of the Top Panel (G).

Tighten the Cam Lock Screws (BB) using a Phillips

Screwdriver.

FF

BB

G

21

Attaching the top panel

Place the Top Panel (G) onto the main assembly by aligning the previously installed cam lock screws and wood dowels with the pre-drilled holes.

From underneath, secure the cam lock screws by inserting

Cam Lock Connectors (CC) into the pre-drilled holes.

Tighten using a Phillips Screwdriver.

G

CC

14

Assembly (continued)

22

Covering the screws

Push Plastic Covers (LL) into the screw hole openings of areas that have already been assembled.

23

Installing the back panels

Attach the Upper Back Panel (N) and the Side Back

Panels (O) by inserting the Screws (MM) through the pre-drilled holes in the Upper Back Panel (N) and the

Side Back Panels (O).

Tighten using a Phillips Screwdriver.

LL

MM

N

O

O

24

Preparing the doors

Locate the Euro Hinges (GG).

Secure the hinges onto the Doors (P) using the Screws (HH).

Attach both the upper and lower hinges on each door as indicated by the diagram.

HH

P

GG

P

15

HOMEDEPOT.COM/HOMEDECORATORS

Please contact 1-800-986-3460 for further assistance.

Assembly (continued)

25

Attaching the handles

Locate the Door Handles (NN) and use pre-attached screws to secure onto the Doors (P).

26

Attaching the doors

Slide the previously installed Euro Hinge (GG) on the

Left Door (P) into the left side of the main assembly as shown. Secure each hinge with the pre-attached screw.

Repeat for the Right Door (P) on the right side of the main assembly.

NN

GG

P

P P

27

Attaching the adjustable shelves

Insert the Shelf Pins (AA) into the pre-drilled holes on the inside of both the left and right side cabinets.

Rest the Adjustable Shelf (Q) on top of the

Shelf Pins.

16

AA

Q

P

Q

Assembly (continued)

28

Installing the fireplace insert into the mantel assembly

Lift the Fireplace Insert (S) carefully into the back of the unit and center in the fireplace insert opening.

Do not drag the fireplace insert across the Base (A) as it may scratch your unit.

A

S

29

Securing the fireplace insert

Align the Metal Brackets (QQ) behind the fireplace insert and above the pre-drilled holes.

Secure with the mounting Screws (DD) on both sides.

DD QQ

17

HOMEDEPOT.COM/HOMEDECORATORS

Please contact 1-800-986-3460 for further assistance.

Assembly (continued)

30

Installing the tipping restraint hardware

When the Tipping Restraint Hardware (OO) is properly installed, it can provide protection against unexpected tipping of the Unit due to small tremors, bumps or climbing.

Your Unit comes with two Tipping Restraint Hardware

(OO). Each Tipping Restraint Hardware (OO) includes one Unit Anchor, one Wall Anchor, one Anchor Tether, and four Anchor Screws. Use these to complete the following steps for a proper installation.

Locate a secure wall stud behind the unit closest left side.

Align the Unit Anchor with a wall stud and attach with two Anchor Screws using a Philips Head Screwdriver.

The Anchor Screws must pass through the Top Panel

(G) for proper installation.

Align the Wall Anchor in the center of the wall stud, at level with the Unit Anchor, and attach with two Anchor

Screws using a Philips Head Screwdriver.

On the Anchor Tether, detach the cable from the connector and loop the loose cable through the eyelets on the Wall Anchor and Unit Anchor. Reattach the loose cable to the connector, but do not tighten.

Locate a secure wall stud behind the unit closest to the right side, and repeat the steps above.

Tighten both Anchor Tethers by pulling the cable the through connector.

NOTE: Installation of the Tipping Restraint Hardware

(OO) will provide a small space between the wall and the unit. This will allow you to run power cords and connector cables to your television or other devices placed on top of the Unit.

WARNING: Installing the Tipping Restraint

Hardware will help prevent accidents or damage to the unit.

Wall

G

OO

18

NOTE: The control panel can be accessed at the upper-right corner of the insert.

1

Powering the fireplace

Push the Power button to supply power to all functions of the fireplace and put the insert in a standby mode.

Push the Power button again to turn off all functions.

NOTE: All previous settings are held in memory, so the next time you power up the fireplace, the unit will turn on with the same settings.

NOTE: Holding the Power button on the control panel for

10 seconds will disable the heater function.

2

Adjusting the flame

Fig . 1

There are 6 brightness levels that can be selected:

Settings F6 - F4 decrease in Amber brightness.

Settings F3 - F1 decrease in Spectrafire brightness.

3

Adjusting the heater

Press the Heater button to set the thermostat. The fireplace contains three infrared quartz heating elements.

The thermostat setting range is 62°F - 82°F or 17°C - 27°C or always ON.

The thermostat is adjustable by 2°F or 1°C increments.

The up and down buttons“ ”on the remote will increase / decrease temperature setting.

NOTE: To change between °F and °C press and hold the

HEATER button on the control panel for 3 seconds.

4

Setting the timer

Pressing the Timer button will cycle through the timer settings: 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H,

8H, 9H and off.

/

19

HOMEDEPOT.COM/HOMEDECORATORS

Please contact 1-800-986-3460 for further assistance.

Operation (continued)

5

Replacing the remote control battery

When the remote control stops operating or its range seems reduced, it is time to replace the batteries with new ones.

On the back end of the remote, press and slide

the battery door open and remove the old battery.

Insert 2 AAA batteries, checking that the + and -

sides of the battery match inside the battery

compartment.

Replace the battery compartment door.

NOTE: Do not mix old and new batteries. Do not mix alkaline, standard (carbonzinc), or rechargeable (nicad, nimh, etc) batteries. Do not ingest batteries.

NOTE: Please operate the remote control at a slow measured pace. Press the remote control buttons with an even motion and gentle pressure. Repeatedly pressing buttons in rapid succession may cause the transmitter to malfunction.

NOTE: Batteries should be removed if the product is to be left unused for a long time.

6

Disposing of used batteries

The battery may contain hazardous substances that could endanger the environment and human health.

This symbol marked on the battery and/or packaging indicates that used battery shall not be treated as municipal waste. Instead it shall be left at the appropriate collection point for recycling.

By correctly disposing used batteries, you prevent potential negative consequences for the environment and human health. Recycling used materials also conserves natural resources.

For more information about collecting and recycling used batteries, please contact your local municipality, your waste disposal service or the point of sale where you purchased this product.

7

Power cord information

This heater is for use on 120 volts. The cord has a plug as shown in the figure.

Connect to properly grounded outlets only.

Do not use a 2 prong adapter. Never use with an extension cord or relocatable power tap (outlet/ power strip).

20

FCC/IC Information

WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could

void user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part

15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and

used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause

harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the

user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and the receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation.

This Class B digital apparatus complies with Canadian ICES-003.

Care and Cleaning

Dust your fireplace regularly with a soft non-lint-producing cloth or household dusting product.

Clean your fireplace with a gentle non-abrasive household cleaner. Dry your fireplace immediately with a soft cloth or towel.

The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and require no further

lubrication. However, we recommend periodic cleaning/vacuuming of the fan/heater.

Make sure the unit is turned OFF and unplugged whenever you are cleaning the heater or fireplace.

WARNING: Make sure the power is turned off before proceeding with repairs. Any electrical repairs or rewiring of this unit should be carried out by a licensed electrician in accordance with national and local codes. If repairing or replacing any electrical component or wiring, the original wire routing, color coding and securing locations must be followed. During any service of this appliance, the power to the unit must be turned off. First turn the main power switch to the OFF position. Then remove the electrical plug from the wall outlet.

WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock and injury to persons.

WARNING: Do not use this fireplace if any part of it has been under water. Immediately call a qualified service technician to inspect the fireplace and replace any part of the electrical system.

WARNING: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical shock or personal injury.

21

HOMEDEPOT.COM/HOMEDECORATORS

Please contact 1-800-986-3460 for further assistance.

Troubleshooting

PROBLEM

Display shows " "

Display shows " "

Display shows " "

Display shows " "

ROOT CAUSE

The thermostat sensor is broken or disconnected.

The thermostat sensor is broken.

Manual Reset overheat protection has triggered.

This is normal operation.

Heater does not blow warm air.

The heater is in a cool down cycle.

There is no power and the logs do not glow.

There is no power to the unit.

The logs glow, but there is no flame effect.

The heater does not blow warm air.

The flame effect turned off.

Thermostat setting is preventing the heater from turning on.

CORRECTIVE ACTION

Unplug the fireplace, remove the back panel of the fireplace and check that the thermostat is plugged into the main circuit board.

If this does not solve the problem contact customer service for a replacement thermostat sensor.

Contact customer service for a replacement thermostat sensor.

Inspect the heater and check that the air inlets and outlets are not blocked as this may cause overheating. Unplug the heater for 30 minutes and allow it to cool down.

Replug and operate. Monitor the heater for signs of overheating. If the problem persists, discontinue use of the heater and contact customer service.

Check your heater cord and plug connections. Faulty wall outlet connections or loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight in the outlet. Heaters draw more current than small appliances. Overheating of the outlet may occur even if it has not occurred with the use of other appliances. During use check frequently to determine if your plug outlet or faceplate is HOT! If so, discontinue use of the heater and have a qualified electrician check and/or replace the faulty outlet(s).

Normal operation will continue to run for several minutes before shutting down. Times will vary based on temperatures. During this time cool air will blow.

Check that the unit is plugged into a standard 120V outlet. Press the Power button several times and make sure power is set to the “ON”position.

Press the Flame button several times.

Adjust the temperature settings to ensure that the thermostat is set higher than the current room temperature.

22

Troubleshooting (continued)

PROBLEM ROOT CAUSE

Flame effect works but heater function does not and the emberbed flashes when the Heater button is pressed.

The heater is disabled.

There are no batteries.

The signal is poor.

The remote control is not working.

The remote is too far from the heater.

CORRECTIVE ACTION

With the power on press and hold the POWER button on the control panel for 10 seconds.

Once re-enabled the emberbed lights will flash multiple times.

Change the remote batteries.

Operate remote transmitter at a slow measured pace.

Press the remote control buttons with an even motion and gentle pressure. Repeatedly pressing buttons in rapid succession may cause the transmitter to malfunction.

Operate the remote at a distance less than

20 ft from the front of the appliance; point the remote at the control panel.

23

HOMEDEPOT.COM/HOMEDECORATORS

Please contact 1-800-986-3460 for further assistance.

Replacement Parts

For replacement parts, call our customer service department at 1-800-986-3460, 8 a.m.-7 p.m., EST, Monday-Friday,

9 a.m. - 6 p.m., EST, Saturday.

Part

9

10

11

6

7

8

3

4

5

1

2

Description

Remote Control

Flame Circuit Board

Blue LED Circuit Board

Flame Generator Drive Motor

Thermostat Sensor

Blower/ Heater Assembly

Control Panel Circuit Board

Front Panel with Frame

Emberbed with Logset

Emberbed Circuit Board

Main Circuit Board

Qty.

1

1

1

1

1

1

1

1

1

1

1

6

11

5

8

7

10

9

24

1

3

2

4

25

HOMEDEPOT.COM/HOMEDECORATORS

Please contact 1-800-986-3460 for further assistance.

26

HOMEDEPOT.COM/HOMEDECORATORS

Please contact 1-800-986-3460 for further assistance.

27

HOMEDEPOT.COM/HOMEDECORATORS

Please contact 1-800-986-3460 for further assistance.

Questions, problems, missing parts? Before returning to the store call

Home Decorators Customer Service

8 a.m. - 7 p.m., EST, Monday - Friday, 9 a.m. - 6 p.m., EST, Saturday

1-800-986-3460

HOMEDEPOT.COM/HOMEDECORATORS

RETAIN THIS MANUAL FOR FUTURE USE.