NewAir AI-250W 50 lb. Countertop Freestanding Ice Maker in White Use and Care Manual

NewAir AI-250W 50 lb. Countertop Freestanding Ice Maker in White Use and Care Manual
AI-250W
50-Pound Portable
Ice Maker
OWNERS MANUAL
Read and save these instructions.
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A Name You Can Trust
Trust has to be earned and we will earn yours. Customer happiness is the
focus of our business.
From the factory to the warehouse, from the sales floor to your home, the
whole NewAir family promises to provide you with innovative products,
exceptional service, and support when you need it the most.
Count on NewAir.
As a proud NewAir owner, welcome to our family. There are no robots here,
real people shipped your product and real people are here to help you.
Thank you for your purchase and remember NewAir is A Name You Can
Trust.
Call us today at 855-963-9247
Or email [email protected]
For future reference, we recommend you attach a copy of your sales receipt here and
record the following information. You will need this information if it becomes
necessary to contact the manufacturer for service inquiries.
Date of Purchase:
Serial Number:
Model Number:
Connect with us online.
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READ AND SAVE THESE INSTRUCTIONS
TABLE OF CONTENTS
Table of Contents..........................................................................................................................3
Product Specifications......................................................................................................3
Important Safety Information.......................................................................................................4
For Your Safety................................................................................................................. 4
Getting to Know Your Ice Maker.................................................................................................7
Operating Procedures and Maintenance.................................................................................. 8
Unpacking Your Ice Maker.............................................................................................. 8
Connecting Your Ice Maker.............................................................................................8
Using Your Ice Maker.......................................................................................................8
Maintenance and Cleaning..........................................................................................................9
Electrical Schematic Diagram..................................................................................................... 9
Troubleshooting.......................................................................................................................... 10
Limited Manufacturer’s Warranty............................................................................................. 11
PRODUCT SPECIFICATIONS
Model No.:
Voltage:
Frequency:
Current:
Refrigerant:
Net Weight:
Dimensions:
Certifications:
AI-250W
110-120V
60Hz
2.25A
R134a
21.6lbs
13.58” x 15.75” x 13.7”
ETL
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IMPORTANT SAFETY INFORMATION
Please read the following instructions carefully before using this ice maker and keep this
user manual for future reference. Safety precautions shall be followed failure to obey
the safety precautions will result in possible harm to you and will void the
manufacturer’s warranty. In order to prevent any hazards, please follow all safety
precautions.
FOR YOUR SAFETY
WHEN USING ELECTRICAL APPLIANCES, BASIC SAFETY
PRECAUTIONS SHOULD BE FOLLOWED TO REDUCE THE RISK OF
FIRE, ELECTRIC SHOCK, AND INJURY TO PERSONS OR PROPERTY.
READ ALL INSTRUCTIONS BEFORE USING THIS ICE MAKER.
1. This appliance can be used by children that are eight years old and above and
persons with reduced physical, sensory, or mental capabilities, or lack of
experience and knowledge, if they have been given supervision or instruction
concerning use of the appliance in a safe way and understand the hazards
involved. Children shall not play with the appliance. Cleaning and user
maintenance shall not be done by children without supervision
2. Do not place hands or objects on or near the ice maker’s evaporator when it is in
operation.
3. Do not operate the appliance if the cord is damaged. If the supply cord is
damaged, it must be replaced by the manufacturer in order to avoid a hazard.
4. Connect the ice maker to proper outlets only. There should be no other appliance
plugged into the same outlet. Be sure that the plug is fully inserted into the
receptacle.
5. Do not run the cord over carpeting or other heat insulators. Do not cover the
cord. Keep the cord away from traffic areas and do not submerge in water.
6. Unplug the ice maker before cleaning or making repairs.
7. Exercise caution and use reasonable supervision when appliance is used near
children.
8. Do not clean your ice maker with flammable fluids. The fumes can create a fire
hazard or explosion.
9. Do not tip over.
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10. If the ice maker is brought indoors from outdoors during the winter time, give it a
few hours to warm up to room temperature before plugging it in.
11. Fill with portable water only.
12. Do not store explosive substances, such as aerosol cans with a
flammable propellant, in this appliance.
13. This appliance is intended to be used in household and similar applications,
such as: Staff kitchen areas in shops, offices, and other working environments;
Farm houses and by clients in hotels, motels, and other residential type
environments; Bed and breakfast type environments; Catering and similar nonretail applications.
14. Before using this product, place the machine on a platform.
15. Please keep the ice maker stewing 24 hours after receiving the machine.
16. Please make sure that the rear drain is firmly plugged before adding water to the
water tank.
17. The ice cube will be relatively small at first, but this is not a defect.
18. Do not use near hot objects or in dirty air.
19. Do not immerse the machine in water or use it in places where the machine may
be splashed in water or in the bathroom.
20. Do not dismantle or modify the machine.
21. Stop using the machine immediately when an exception or failure occurs.
22. Do not touch the ice making section of this product, and do not open the lid
when in use.
23. Please pull out the plug by holding the front insulation part of the plug, do not
pull the wire.
24. Please periodically clean the dust off the power head.
25. Do not plug the power plug when your hands are wet.
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26. Disconnect the power supply and drain out the remaining water from the rear
drain when the ice machine has not been used for a while.
27. The ice cubes of the first cycle may have an odor due to water quality. This is
not a defect. After several times, the smell will disappear. We suggest you use an
ice maker cleaning agent or citric acid to clean it before you use. Please do not
use the ice cubes with an odor to avoid physical discomfort or other diseases.
28. Do not damage the cooling circuit (the piping).
29. Do not damage the power cord and the power plug.
30. Do not use damaged power plugs or loose sockets.
31. Please don't repair or fix the broken power cord by oneself. Please contact the
after-sales service when the power cord is damaged.
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GETTING TO KNOW YOUR ICE MAKER
1. Ice Scoop: To remove the ice.
2. Infrared Detecting Ice Full Transducer: The ice
wards off the infrared receiving and the display
panel would lit when the ice is full.
3. Ice Basket: Stores the ice.
4. Top Cover: With a transparent window to allow
interior visibility.
5. The Ventilation Mesh: The object must be more
than six inches away from anything to ensure the
smooth wind.
6. Water Drain Cap: To drain the water from the
tank.
7. Maximum Water Level: Add water below the ice basket.
8. Indication Light:

ON/OFF: The ice making time is five to eight minutes depending on the
ambient temperature.

RUN: Power on reminder.

ICE FULL: To remind you that the storage of the ice basket is full and to
remove the ice or turn it off immediately.

ADD WATER: To remind you to add water into the tank or check if the
waterway is in good condition.
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OPERATING PROCEDURES AND MAINTENANCE
UNPACKING YOUR ICE MAKER
1. Remove all exterior and interior packaging. Make sure that the ice basket and
ice scoop are included. If any part or accessory is missing, please contact our
customer service department.
2. Clean the interior with lukewarm water and a soft cloth. Remove the ice basket
and wash it in warm water.
3. Clean the evaporator rods using a water/vinegar solution.
4. Find a location for your ice maker that is protected from direct sunlight and you
will need six inches of space between the back and sides of your ice maker and
the wall.
CONNECTING YOUR ICE MAKER
Improper use of the grounded plug can result in the risk of electrical
shock. If the power cord is damaged, please call our customer service
department.
1. This unit should be properly grounded for your safety.
2. Plug the appliance directly into an appropriate 120V AC outlet that is properly
installed and grounded in accordance with all local codes and ordinances.
USING YOUR ICE MAKER
1. Press the “ON/OFF” button after plugging in the ice maker machine and it will
begin to run. Tip: You can use drinking water.
2. Open the cover, remove the ice basket and pour water into the tank, make sure it
does not surpass the maximum water level. Put the ice basket back into the
machine and close the lid. Tip: Keep the water below the ice basket.
3. While the ice maker is on, check the water level periodically. If the water pump
cannot inject water, the ice maker will stop automatically and the “WATER”
indicator will be on. Press the “ON/OFF” button, fill water up to the level mark
and press the “ON/OFF” button again.
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4. The ice maker automatically stops working when the ice basket is full. The “ICE
FULL” indicator will lit when the ice bucket is full. To restart ice making, please
remove the ice and then press “ON/OFF”.
5. Change the water in the water reservoir every twenty- four hours to ensure a
reasonable hygiene level. If the unit is not in use for a few days, drain all the
water in the tank reservoir and refill before operating again.
6. Minimum water level is 1.5” and the max water level is 3”. The “ADD WATER”
indicator will lit when the water level is low. To restart, please add water and then
press “ON/OFF” button.
MAINTENANCE AND CLEANING
Before using your ice maker, it is strongly recommended that you clean it thoroughly.
1. Remove the ice basket.
2. Turn the drain cap to drain out the water.
3. Clean the interior with diluted detergent, warm water, and a soft cloth.
4. The outside of the ice maker should be cleaned regularly with a diluted detergent
and warm water.
5. Dry the interior and exterior with a soft cloth.
6. Close the drain cap.
7. When the machine is not in use, open the drain cap to drain water completely
from the water reservoir.
ELECTRICAL SCHEMATIC DIAGRAM
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TROUBLESHOOTING
Problem
Possible Causes
Solution
“ADD WATER” indicator
is on.
“ICE FULL” indicator is
on.
Water level is low.
Ice cubes stick together.
The ice making cycle is too
long.
The part of the evaporator
rods in the ice box is too
large.
The water temperature in
the inner tank is too low.
The location of the ice
maker’s light is too strong
and it effects the infrared
detection.
Ambient temperature or
water temperature is too
high.
Stop the ice maker, fill
water, and restart.
Remove the ice from the
basket.
Press “ON/OFF” to start the
ice maker forcibly or
contact us to change the
sensor.
Check if ice is blocking the
ice shovel and remove the
ice.
Stop the ice maker and
restart when the ice blocks
melt.
Change the water in the
reservoir. Use water
between 46oF and 89oF.
Ice is full but the light is
off.
Ice making cycle is
normal but there is no
ice.
The ice basket is full.
The ice sensor is broken.
The ice scoop is stuck.
Refrigerant liquid leakage.
The pipe in the cooling
system is blocked.
Move the ice maker near a
darker location.
Please operate the ice
maker below ambient
temperature of 89oF and
use cold water.
Contact customer service.
Contact customer service.
Note: The noises are normal when operating this ice maker: a click sound when the
machine was turned on or off; a boiling, gurgling, or knocking sound when refrigerant is
circulating through the pipes; loud click sound when ice cubes are dropped into the
bucket.
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LIMITED MANUFACTURER’S WARRANTY
This appliance is covered by a limited manufacturer’s warranty. For one year from the
original date of purchase, the manufacturer will repair or replace any parts of this
appliance that prove to be defective in materials and workmanship, provided the
appliance has been used under normal operating conditions as intended by the
manufacturer.
Warranty Terms:
During the first year, any components of this appliance found to be defective due to
materials or workmanship will be repaired or replaced, at the manufacturer’s discretion,
at no charge to the original purchaser. The purchaser will be responsible for any
removal or transportation costs.
Warranty Exclusions:
The warranty will not apply if damage is caused by any of the following:









Power failure
Damage in transit or when moving the appliance
Improper power supply such as low voltage, defective household wiring or
inadequate fuses
Accident, alteration, misuse or abuse of the appliance such as using nonapproved accessories, inadequate air circulation in the room or abnormal
operating conditions (extreme temperatures)
Use in commercial or industrial applications
Fire, water damage, theft, war, riot, hostility or acts of God such as hurricanes,
floods, etc.
Use of force or damage caused by external influences
Partially or completely dismantled appliances
Excess wear and tear by the user
Obtaining Service:
When making a warranty claim, please have the original bill of purchase with purchase
date available. Once confirmed that your appliance is eligible for warranty service, all
repairs will be performed by a NewAir™ authorized repair facility. The purchaser will be
responsible for any removal or transportation costs. Replacement parts and/or units will
be new, re-manufactured or refurbished and is subject to the manufacturer’s discretion.
For technical support and warranty service, please email [email protected]
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