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USER GUIDE
LM-Q630EAW
Copyright ©2020 LG Electronics Inc. All rights reserved.
MFL71711905 (1.0)
www.lg.com
ENGLISH
About this user guide
Thank you for choosing this LG product. Please carefully read this user guide before using the device for the first time to ensure safe and proper use.
• Always use genuine LG accessories. The supplied items are designed only for this device and may not be compatible with other devices.
• This device is not suitable for people who have a visual impairment due to the touchscreen keyboard.
• Descriptions are based on the device default settings.
• Default apps on the device are subject to updates, and support for these apps may be withdrawn without prior notice. If you have any questions about an app provided with the device, please contact an
LG Service Centre. For user-installed apps, please contact the relevant service provider.
• Modifying the device’s operating system or installing software from unofficial sources may damage the device and lead to data corruption or data loss. Such actions will violate your LG licence agreement and void your warranty.
• Some content and illustrations may differ from your device, depending on the area, service provider, software version, or OS version, and are subject to change without prior notice.
• Software, audio, wallpaper, images, and other media supplied with your device are licenced for limited use. If you extract and use these materials for commercial or other purposes, you may be infringing copyright laws. As a user, you are fully responsible for the illegal use of media.
• Additional charges may incur for data services, such as messaging, uploading, downloading, auto-syncing and location services. To avoid additional charges, select a data plan suitable to your needs. Contact your service provider to obtain additional details.
1
Instructional notices
WARNING : Situations that could cause injury to the user and third parties.
CAUTION : Situations that may cause minor injury or damage to the device.
NOTE : Notices or additional information.
About this user guide 2
Table of contents
5 Guidelines for safe and efficient use
Custom-designed
Features
21 Sound quality and effects features
Basic Functions
28 Product components and accessories
32 Turning the power on or off
Useful Apps
66 Installing and uninstalling apps
3
Settings
119 Digital Wellbeing & parental controls
Appendix
133 Open Source Software Notice
(Regulation ID number, E-labeling, etc.)
Table of contents 4
Guidelines for safe and efficient use
Please read these simple guidelines. Not following these guidelines may be dangerous or illegal.
Should a fault occur, a software tool is built into your device that will gather a fault log. This tool gathers only data specific to the fault, such as signal strength, cell ID position in sudden call drop and applications loaded. The log is used only to help determine the cause of the fault. These logs are encrypted and can only be accessed by an authorised LG Repair centre should you need to return your device for repair.
Exposure to radio frequency energy
Radio wave exposure and Specific Absorption Rate (SAR) information.
This device has been designed to comply with applicable safety requirements for exposure to radio waves. These requirements are based on scientific guidelines that include safety margins designed to assure the safety of all persons, regardless of age and health.
• The radio wave exposure guidelines employ a unit of measurement known as the Specific Absorption Rate, or SAR. Tests for SAR are conducted using standardised methods with the device transmitting at its highest certified power level in all used frequency bands.
• While there may be differences between the SAR levels of various LG device models, they are all designed to meet the relevant guidelines for exposure to radio waves.
• The SAR limit recommended by the International Commission on Non-Ionizing
Radiation Protection (ICNIRP) is 2 W/kg averaged over 10 g of tissue.
• The highest SAR value for this model tested for use at the ear is 0.453 W/kg
(10 g) and when worn on the body is 1.287 W/kg (10 g).
• This device meets RF exposure guidelines when used either in the normal use position against the ear or when positioned at least 5 mm away from the body. When a carry case, belt clip or holder is used for body-worn operation, it should not contain metal and should position the product at least 5 mm away from your body. In order to transmit data files or messages, this device requires a quality connection to the network. In some cases, transmission of data files or messages may be delayed until such a connection is available. Ensure the above separation distance instructions are followed until the transmission is completed.
5
Product care and maintenance
• Use only in-box accessories which are authorised by LG. LG does not guarantee any damage or failure which is caused by third party accessories.
• Some contents and illustrations may differ from your device without prior notice.
• Do not disassemble this unit. Take it to a qualified service technician when repair work is required.
• Repairs under warranty, at LG’s discretion, may include replacement parts or boards that are either new or reconditioned, provided that they have functionality equal to that of the parts being replaced.
• Keep away from electrical appliances such as TVs, radios and personal computers.
• The unit should be kept away from heat sources such as radiators or cookers.
• Do not drop.
• Do not subject this unit to mechanical vibration or shock.
• Switch off the device in any area where you are required to by special regulations. For example, do not use your device in hospitals as it may affect sensitive medical equipment.
• Do not handle the device with wet hands while it is being charged. It may cause an electric shock and can seriously damage your device.
• Do not charge a handset near flammable material as the handset can become hot and create a fire hazard.
• Use a dry cloth to clean the exterior of the unit (do not use solvents such as benzene, thinner or alcohol).
• Do not charge the device when it is on soft furnishings.
• The device should be charged in a well ventilated area.
• Do not subject this unit to excessive smoke or dust.
• Do not keep the device next to credit cards or transport tickets; it can affect the information on the magnetic strips.
• Do not tap the screen with a sharp object as it may damage the device.
• Do not expose the device to liquid or moisture.
Guidelines for safe and efficient use 6
• Use accessories like earphones cautiously. Do not touch the antenna unnecessarily.
• Do not use, touch or attempt to remove or fix broken, chipped or cracked glass.
Damage to the glass display due to abuse or misuse is not covered under the warranty.
• Your device is an electronic device that generates heat during normal operation.
Extremely prolonged, direct skin contact in the absence of adequate ventilation may result in discomfort or minor burns. Therefore, use care when handling your device during or immediately after operation.
• If your device gets wet, immediately unplug it to dry off completely. Do not attempt to accelerate the drying process with an external heating source, such as an oven, microwave or hair dryer.
• The liquid in your wet device, changes the colour of the product label inside your device. Damage to your device as a result of exposure to liquid is not covered under your warranty.
• A mobile device requires proper air circulation in order to dissipate heat. Direct skin contact and inadequate circulation of air flow to the device may cause the device to overheat. The device must be at least 1.0cm from between the user’s body.
• Prevent dust of any other foreign substances from getting into the Charger/
USB cable port. It may cause heat or fire.
• Avoid exposing the device to low air pressure at high altitude.
• Do not expose the device to extremely low air pressure. Otherwise, it can cause explosion of the battery or leakage of flammable liquid or gas.
• Please ensure that the product does not get in contact with liquid. Do not use or recharge the product if it is wet. Once the product becomes wet, the liquid damage indicator changes color. Please note that this will limit you from receiving any free-of-charge repair services provided under warranty.
Guidelines for safe and efficient use 7
Efficient device operation
Electronics devices
All devices may receive interference, which could affect performance.
• Do not use your device near medical equipment without requesting permission.
Please consult your doctor to determine if operation of your device may interfere with the operation of your medical device.
• Pacemaker manufacturers recommend that you leave at least 15 cm of space between other devices and a pacemaker to avoid potential interference with the pacemaker.
• This device may produce a bright or flashing light.
• Some hearing aids might be disturbed by devices.
• Minor interference may affect TVs, radios, PCs etc.
• Use your device in temperatures between 0 ºC and 40 ºC, if possible. Exposing your device to extremely low or high temperatures may result in damage, malfunction, or even explosion.
Road safety
Check the laws and regulations on the use of devices in the area when you drive.
• Do not use a hand-held device while driving.
• Give full attention to driving.
• Pull off the road and park before making or answering a call if driving conditions so require.
• RF energy may affect some electronic systems in your vehicle such as car stereos and safety equipment.
• When your vehicle is equipped with an air bag, do not obstruct with installed or portable wireless equipment. It can cause the air bag to fail or cause serious injury due to improper performance.
• If you are listening to music whilst out and about, please ensure that the volume is at a reasonable level so that you are aware of your surroundings. This is of particular importance when near roads.
Guidelines for safe and efficient use 8
Avoid damage to your hearing
To prevent possible hearing damage, do not listen at high volume levels for long periods.
Damage to your hearing can occur if you are exposed to loud sound for long periods of time. We therefore recommend that you do not turn on or off the handset close to your ear. We also recommend that music and call volumes are set to a reasonable level.
• When using headphones, turn the volume down if you cannot hear the people speaking near you, or if the person sitting next to you can hear what you are listening to.
• Excessive sound pressure from earphones and headphones can cause hearing loss.
Glass Parts
Some parts of your device are made of glass. This glass could break if your device is dropped on a hard surface or receives a substantial impact. If the glass breaks, do not touch or attempt to remove it. Stop using your device until the glass is replaced by an authorised service provider.
Blasting area
Do not use the device where blasting is in progress. Observe restrictions and follow any regulations or rules.
Potentially explosive atmospheres
• Do not use your device at a refueling point.
• Do not use near fuel or chemicals.
• Do not transport or store flammable gas, liquid or explosives in the same compartment of your vehicle as your device or accessories.
Guidelines for safe and efficient use 9
In aircraft
Wireless devices can cause interference in aircraft.
• Turn your device off before boarding any aircraft.
• Do not use it on the ground without permission from the crew.
Children
Keep the device in a safe place out of the reach of small children. It includes small parts which may cause a choking hazard if detached.
Emergency calls
Emergency calls may not be available on all mobile networks. Therefore you should never depend solely on your device for emergency calls. Check with your local service provider for more information.
Use your mobile phone to call emergency services for yourself or others in the case of fire, traffic accident or medical emergencies;
• Australia Dial (0-0-0)
• New Zealand Dial (1-1-1)
• International Dial (1-1-2)
• other local emergency number.
Remember, it is a free call when dialling emergency services from your mobile phone in Australia.
Notice for Battery replacement
• For your safety, do not remove the battery incorporated in the product.
If you need to replace the battery, take it to the nearest authorised LG
Electronics service point or dealer for assistance.
• Li-Ion Battery is a hazardous component which can cause injury.
• Battery replacement by a non-qualified professional can cause damage to your device.
Guidelines for safe and efficient use 10
Battery information and care
• You do not need to completely discharge the battery before recharging. Unlike other battery systems, there is no memory effect that could compromise the battery’s performance.
• Use only LG batteries and chargers. LG chargers are designed to maximise the battery life.
• Do not disassemble or short-circuit the battery.
• Replace the battery when it no longer provides acceptable performance. The battery pack may be recharged hundreds of times before it needs replacing.
• Recharge the battery if it has not been used for a long time to maximise usability.
• Do not expose the battery charger to direct sunlight or use it in high humidity, such as in the bathroom.
• Do not leave the battery in hot or cold places, as this may deteriorate battery performance.
• Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions.
• If you need to replace the battery, take it to the nearest authorised LG
Electronics service point or dealer for assistance.
• Always unplug the charger from the wall socket after the device is fully charged to save unnecessary power consumption of the charger.
• Actual battery life will depend on network configuration, product settings, usage patterns, battery and environmental conditions.
• Make sure that no sharp-edged items such as animal’s teeth or claws, come into contact with the battery. This could cause a fire.
Guidelines for safe and efficient use 11
Driver Safety Tips
Your mobile telephone gives you the powerful ability to communicate almost anywhere, anytime, but an important responsibility accompanies the benefits of mobile phones, one that every user must uphold.
When driving a car, driving is your first responsibility. When using your mobile phone behind the wheel of a car, practice good common sense and remember the following tips:
• Use a hands free device to add an additional layer of convenience and safety to your wireless phone with one of the many hands free accessories available today.
• Let the person you are speaking with know you are driving; if necessary, suspend the call in heavy traffic or hazardous weather conditions. Rain, sleet, snow, ice and even heavy traffic can be hazardous.
• Do not take notes or look up phone numbers while driving. Typing up a “to do” list or flipping through your address book takes attention away from your primary responsibility of driving safely.
• Place calls when you are not moving or before pulling into traffic. Try to plan calls when you will not be driving.
• Do not engage in stressful or emotional conversations that may be distracting.
Make people you are talking with aware you are driving and suspend conversations that have the potential to divert your attention from the road.
• Use your mobile phone to help others in emergencies. If you see an auto accident, crime in progress or other serious emergency where lives are in danger, call the emergency number, as you would want others to do for you.
• If you see a broken down vehicle posing no serious hazard, a broken traffic signal, a minor traffic accident where no one appears injured, or a vehicle you know to be stolen, call roadside assistance, local traffic authority or police station.
Guidelines for safe and efficient use 12
Securing personal information
• Make sure to protect your personal information to prevent data leakage or misuse of sensitive information.
• Always back up important data while using the device. LG is not responsible for any data loss.
• Make sure to back up all data and reset the device when disposing of the device to prevent any misuse of sensitive information.
• Read the permission screen carefully while downloading applications.
• Be cautious using the applications that have access to multiple functions or to your personal information.
• Check your personal accounts regularly. If you find any sign of misuse of your personal information, ask your service provider to delete or change your account information.
• If your device is lost or stolen, change the password of your account to secure your personal information.
• Do not use applications from unknown sources.
Guidelines for safe and efficient use 13
01
Custom-designed
Features
Camera features
Wide-angle camera
You can take photos or record videos with a wider range than your actual field of vision by using the wide-angle on the rear camera.
Tap , then tap / to switch between the standard and wideangle.
Change the camera angle.
Rear Camera
•
See Starting the camera for details.
• You can switch between the standard and wide-angle camera lenses on the rear camera only.
Custom-designed Features 15
Portrait
You can take a sharp portrait by applying the camera lens blur effect.
1 Tap , then tap Portrait .
2 Tap to take a photo.
• To adjust blur strength, drag the slide bar to the left or right.
• Keep the distance to your subject within 40 ~ 150 cm when using the rear camera.
• This feature is not available if the surroundings are too dark.
• After applying this feature, tap the desired position on the preview screen to automatically apply the exposure value and focus when using the rear camera, or exposure value only when using the front camera.
Custom-designed Features 16
AI CAM
You can effectively take photos or record videos since the camera recognises the object when taking a photo or recording a video.
1 Tap , then tap AI CAM .
2 When the object is recognised, the best effect for the scene is applied.
• To apply other effects, tap the scene icon.
• Pet, city, flower, food, landscape, person, sunrise, auto, total 8 categories can be recognised automatically.
Sunrise Flower
• The result of the scene recognition may differ depending on the illumination or the location of the subject while taking photos. Keywords do not appear on the actual photos or videos.
• This feature is available only when the front and rear cameras are in the
AI CAM.
Custom-designed Features 17
Gallery features
Creating a movie
You can create a new movie by putting images and videos together.
1 Tap Photos tab, then tap Create movie .
You can also tap Play tab, then tap Create movie .
2 Select images or videos for your movie and tap Next .
3 Edit the selected images and videos and then tap Save .
Custom-designed Features 18
Deleting files
You can select images or videos to delete from your video by tapping at its thumbnail.
Adding files
You can select images or videos to add after tapping at the bottom of the screen. You can also select the images or videos you have already previously added.
• Touch and hold a file, and then tap another file for multiple selection.
Rearranging files
To rearrange the images and videos, touch and hold the file you want to move, then dragging it to the desired location.
Resetting the movie edits
You can reset the edits made to the movie (e.g. play time) by tapping .
Previewing a file
Check your new video before saving it by tapping . After the playback time elapses, the next file is played automatically.
• A maximum of 50 images and videos can be used to create a video.
• The playback time for an image is 3 seconds by default and it cannot be changed. Videos can be trimmed down to a minimum of 1 second.
• This feature may not support some image or video formats.
Custom-designed Features 19
Making a GIF
You can easily make a GIF file using recorded videos or photos.
Making a GIF by using recorded videos
1 At the desired starting point while watching a video, tap .
2 Select the length of the GIF you want to create.
• GIF is generated for the time selected from the current time.
• For videos less than 5 seconds, GIF images are automatically generated for the remaining time.
Making a GIF by using photos
1 While viewing an album, tap Create GIF .
2 Select the desired photos to create a GIF file and then tap Next .
• You can add more images and adjust the GIF speed, screen ratio, and file order.
• You may use this feature solely for creative purposes. The use of this feature involving infringement of any other person’s rights, such as copyright or defamatory or offensive statements, may be subject to civil, criminal, or administrative liabilities and/or penalties under applicable laws. You shall not copy, reproduce, distribute, or otherwise make illegal use of any copyrighted materials without permission of the rightful owner or copyright holder. To the fullest extent permitted by applicable law, LG Electronics disclaims all expressed and implied warranties as well as liabilities associated thereto.
• A maximum of 100 images can be used to create a GIF file.
Custom-designed Features 20
Sound quality and effects features
DTS:X 3D Surround
You can play a song or video in three-dimensional, immersive and vivid sound. To use this feature, connect earphones, speaker or other external audio devices to your device.
Tap Settings Sound Sound quality and effects DTS:X 3D
Surround , then tap to activate this feature.
Google Assistant
Google Assistant overview
You can launch or use desired apps with your voice.
• To use this feature, first connect to the network and sign in to your
Google Account.
• This feature may not work properly or voice recognition accuracy may decrease in areas where Wi-Fi or mobile network signal strength is weak.
• This function may not be supported, or the supported languages may differ depending on the service area.
Custom-designed Features 21
Launching Google Assistant
1 Press and hold from the Home screen to launch Google Assistant .
2 Tap GET STARTED .
3 Follow the on-screen instructions and say “Ok Google” .
• The device saves your voice data for recognition.
4 Tap Save .
Launching Google Assistant with your voice
1 Say “Ok Google” when the screen is turned on.
2 Say a command or question when Google assistant pop-up appears on the screen.
Launching Google Assistant from the Home screen
1 Touch and hold on the Home screen.
2 Say a command or question when Google assistant pop-up appears on the screen.
• Voice recognition accuracy may decrease if you speak with an unclear voice or in a noisy place. When you use the voice recognition feature, increase its accuracy by speaking with a clear voice in a quiet place.
Custom-designed Features 22
Fingerprint recognition
Fingerprint recognition overview
You must register your fingerprint on your device first before using the fingerprint recognition function.
You can use the fingerprint recognition function in the following cases:
• To unlock the screen.
• To view the locked content in the Gallery or QuickMemo+.
• Confirm a purchase by signing in to an app or identifying yourself with your fingerprint.
• Your fingerprint can be used by the device for user identification. Very similar fingerprints from different users may be recognised by the fingerprint sensor as the same fingerprint.
• If the device cannot detect your fingerprint, or you forgot the value specified for registration, visit the nearest LG Customer Service Centre with your device and ID card.
Precautions for fingerprint recognition
Fingerprint recognition accuracy may decrease due to a number of reasons. To maximise the recognition accuracy, check the following before using the device.
• The device has a fingerprint sensor. Ensure that the fingerprint sensor is not damaged by a metallic object, such as coin or key.
• When water, dust or other foreign substance is on the fingerprint sensor or your finger, the fingerprint registration or recognition may not work. Clean and dry your finger before having the fingerprint recognised.
• A fingerprint may not be recognised properly if the surface of your finger has a scar or is not smooth due to being soaked in water.
Custom-designed Features 23
• If you bend your finger or use the fingertip only, your fingerprint may not be recognised. Make sure that your finger covers the entire surface of the fingerprint sensor.
• Scan only one finger for each registration. Scanning more than one finger may affect fingerprint registration and recognition.
• The device may generate static electricity if the surrounding air is dry. If the surrounding air is dry, avoid scanning fingerprints, or touch a metallic object such as coin or key before scanning fingerprints to remove static electricity.
Registering fingerprints
You can register and save your fingerprint on the device to use fingerprint identification.
1 Tap Settings Lock screen & security Fingerprints .
• A lock screen must be set to use this feature.
• If the screen lock is not active, configure the lock screen by following the on-screen instructions. See
Setting a screen lock for details.
2 Locate the fingerprint sensor on the back of the device and gently put your finger on it to register the fingerprint.
• Gently press the fingerprint sensor so that the sensor can recognise your fingerprint.
• Ensure that your fingertip covers the entire surface of the fingerprint sensor.
Custom-designed Features 24
3 Follow the on-screen instructions.
• Repeat scanning the fingerprint by moving your finger little by little until the fingerprint registers.
4 When the fingerprint registration is done, tap OK .
• Tap Add more to register another fingerprint. If you register only one fingerprint and the corresponding finger is not in a good condition, the fingerprint recognition may not work well. As the preventive measure against this kind of situation, register multiple fingerprints.
Managing fingerprints
You can edit or delete registered fingerprints.
1 Tap Settings Lock screen & security Fingerprints .
2 Unlock according to the specified lock method.
3 From the fingerprint list, tap a fingerprint to rename it. To delete it, tap
.
Unlocking the screen with a fingerprint
You can unlock the screen or view the locked content by using your fingerprint. Activate the desired function:
1 Tap Settings Lock screen & security Fingerprints .
2 Unlock according to the specified lock method.
3 On the fingerprint settings screen, activate the desired function:
• Screen lock : Unlock the screen with a fingerprint.
• Content lock : Unlock content with a fingerprint. To do this, make sure that the content lock is set.
Custom-designed Features 25
Multi-tasking feature
Multi window
You can use two apps at the same time by separating the screen into the multiple windows.
1 Tap from the Home touch buttons.
• Recently-used apps appear.
2 Tap at the top of the desired app to use the Multi window feature.
• The selected app appears at the top half of the screen.
Alternatively,
1 Touch and hold while using an app.
• Recently-used apps appear on the split screen.
2 Tap at the top of the desired app to use the Multi window feature.
• The selected app appears at the bottom half of the screen.
• To deactivate the Multi window feature, touch and hold on the
Home touch button.
• To adjust the size of the split screen, drag at the centre of the screen.
• The Multi window feature is not supported by some LG apps and the apps downloaded from the Play Store.
Overview screen
The Overview screen provides a preview of your recently used apps.
To view the list of recently used apps, tap on the Home, then tap the displayed app.
Custom-designed Features 26
02
Basic Functions
Product components and accessories
The following items are available for use with your device.
• Device
• Stereo headset
• USB cable
• Jelly Phone Case
• Charger
• Quick Start Guide
• Ejection pin
• The items described above may be optional.
• The items supplied with the device and any available accessories may vary depending on the area and service provider.
• Always use genuine LG Electronics accessories. Using accessories made by other manufacturers may affect your device's call performance or cause malfunctions. This may not be covered by LG's repair service.
• Some of the device parts are made of tempered glass. If you drop your device on a hard surface or subject it to severe impact, the tempered glass may be damaged. If this happens, stop using your device immediately and contact an LG Customer Service Centre.
• If any of these basic items are missing, contact the dealer from which you purchased your device.
• To purchase additional items, contact an LG Customer Service Centre.
• Some items in the product box are subject to change without notice.
• The appearance and specifications of your device are subject to change without notice.
• Device specifications may vary depending on the area or service provider.
• Remove the protective film from the Fingerprint sensor before use of the fingerprint recognition feature.
Basic Functions 28
Parts overview
Front camera lens
Volume keys (+/-)
Google Assistant key
Earpiece
Proximity/Ambient light sensor
Nano-SIM/Memory card tray
Power/Lock key
Touch screen
Stereo headset jack
Microphone
Rear camera lenses
(Macro/Super Wide/
Depth/Standard sensor)
Flash
Fingerprint sensor
NFC area
Basic Functions
Speaker Microphone
Charger/USB cable port
29
Do NOT attempt to remove the back cover.
This device has a non-removable battery. Do not attempt to remove the back cover. Doing so may severely damage the battery and device, which could cause overheating, fire, and injury.
• Proximity/Ambient light sensor
- Proximity sensor: During a call, the proximity sensor turns off the screen and disables touch functionality when the device is in close proximity to the human body. It turns the screen back on and enables touch functionality when the device is outside a specific range.
- Ambient light sensor: The ambient light sensor analyses the ambient light intensity when the auto-brightness control mode is turned on.
• Volume keys
- Adjust the volume for ringtones, calls or notifications.
- While using the Camera, gently press a Volume key to take a photo.
To take continuous photos, press and hold the Volume key.
- Press the Volume Down (-) key twice to launch the Camera app when the screen is locked or turned off. Press the Volume Up (+) key twice to launch Capture+.
• Power/Lock key
- Briefly press the key when you want to turn the screen on or off.
- Press and hold the key when you want to select a power control option.
• Google Assistant key
- Your device has the Google Assistant built-in. Find answers and get things done while on-the-go. To get started, just tap the Google
Assistant key on the side of the phone.
- Activate Google Assistant. See the Google Assistant for details.
Basic Functions 30
• Fingerprint sensor
- Turn on the fingerprint recognition feature to simplify the process
of unlocking the screen. See Fingerprint recognition overview for
details.
• Some functions may be restricted for access, depending on the device specifications.
• The rear of the device includes a built-in NFC antenna. Be cautious when handling the device to avoid damaging or covering the NFC antenna.
• Do not put heavy objects on the device or sit on it. Failure to do so may damage the touch screen.
• Screen-protective film or accessories may interfere with the proximity sensor.
• If your device is wet or is being used in a humid place, the touch screen or buttons may not function properly.
Hold the device correctly as shown below. If you cover the microphone hole with a hand, finger, or protective case while using the device, you may sound unclear during a call.
Good example
Microphone
Bad example
Do not cover the microphone.
Basic Functions
Microphone Do not cover the microphone.
31
Turning the power on or off
Turning the power on
When the power is turned off, press and hold the Power/Lock key.
• When the device is turned on for the first time, initial configuration takes place. The first booting time for the smart phone may be longer than usual.
Turning the power off
Press and hold the Power/Lock key, then select Power off.
Restarting the device
When the device is not working properly or does not respond, restart it by following the instructions below.
1 Press and hold the Power/Lock key and the Volume Down (-) key at the same time until the power is turned off.
2 When the device is restarted, release the key.
Power control options
Press and hold the Power/Lock key, then select an option.
• Power off : Turn the device off.
• Power off and restart : Restart the device.
Basic Functions 32
Installing a SIM card
Insert a SIM (Subscriber Identity Module) card provided by your service provider to start using your device.
• Be careful with the ejection pin since it has a sharp edge.
1 Insert the ejection pin into the hole on the card tray.
2 Pull out the card tray.
Basic Functions 33
3 Put the SIM card on the card tray with the gold-coloured contacts facing downwards.
Put the primary SIM card on the SIM card tray 1 and the secondary
SIM card on the SIM card tray 2.
4 Insert the card tray back into the slot.
Basic Functions 34
• This device supports only Nano SIM cards.
Nano Micro Standard
• For problem-free performance, it is recommended to use the device with the correct type of SIM card. Always use a factory-made SIM card supplied by the operator.
• If you insert the card tray into your device while the card tray is wet, your device may be damaged. Always make sure the card tray is dry.
Precautions when using the SIM card
• Do not lose your SIM card. LG is not responsible for damage and other issues caused by loss or transfer of a SIM card.
• Be careful not to damage the SIM card when you insert or remove it.
Basic Functions 35
Inserting the memory card
Insert the memory card into your device.
Depending on the memory card manufacturer and type, some memory card may not be compatible with your device.
1 Insert the ejection pin into the hole on the card tray.
2 Pull out the card tray.
3 Put the memory card on the card tray with the gold-coloured contacts facing downwards.
Memory card
(optional-sold separately)
SIM card
4 Insert the card tray back into the slot.
• Some memory cards may not be fully compatible with the device. If you use an incompatible card, it may damage the device or the memory card, or corrupt the data stored in it.
• Frequent writing and erasing of data may shorten the memory card lifespan.
Basic Functions 36
Removing the memory card
Unmount the memory card before removing it for safety.
1 Tap Settings Storage .
2 Insert the ejection pin into the hole in the card tray and then pull out the card tray from the device.
3 Remove the memory card from the card tray.
4 Insert the card tray back into the slot.
• Do not remove the memory card while the device is transferring or accessing information. This may cause data to be lost or corrupted, or may damage the memory card or the device. LG is not responsible for losses that result from the abuse or improper use of memory cards, including the loss of data.
Battery
Charging the battery
Before using the device, fully charge the battery.
Charge the device with the USB Type-C cable.
Charging cable terminal
Basic Functions 37
• Do not use the external terminal, charging cable or gender for the device in presence of moisture. This may cause fire, electric shock, injury, or device malfunction. If there is moisture, stop using the device immediately and remove the moisture completely.
• Make sure to use the USB cable provided with your device.
• Make sure to use an LG-approved charger and charging cable. Charging the battery with a third-party charger may cause the battery to explode or may damage the device.
• Your device has an internal rechargeable battery. For your safety, do not remove the embedded battery.
• Using the device when it is charging may cause electric shock. To use the device, stop charging it.
• Remove the charger from the power socket after the device is fully charged. This prevents unnecessary power consumption.
• Another way to charge the battery is by connecting a USB cable between the device and a desktop or laptop computer. This may take longer time than plugging the adapter to a wall outlet.
• Do not charge the battery by using a USB hub that is unable to maintain the rated voltage. Charging may fail or unintentionally stop.
Precautions when using the device
• Make sure to use the USB cable provided; do not use third party USB cables or chargers with your device. The LG limited warranty does not cover the use of third party accessories.
• Failure to follow the instructions in this guide and improper use may damage the device.
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Using the battery efficiently
Battery lifespan may decrease if you keep many apps and functions running simultaneously and continuously.
Cancel background operations to increase battery life.
To minimise battery consumption, follow these tips:
• Turn off the Bluetooth
®
or Wi-Fi network function when not using them.
• Set the screen timeout to as short a time as possible.
• Minimise the screen brightness.
• Set a screen lock when the device is not used.
• Check the battery level while using any downloaded apps.
Touch screen
You can familiarise yourself with how to control your device by using touch screen gestures.
Tapping
Lightly tap with your fingertip to select or run an app or option.
Basic Functions 39
Touching and holding
Touch and hold for several seconds to display a menu with available options.
Double-tapping
Tap twice quickly to zoom in or out on a web page or map.
Dragging
Touch and hold an item, such as an app or widget, then move your finger to another location in a controlled motion. You can use this gesture to move an item.
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Swiping
Touch the screen with your finger and move it quickly without pausing.
You can use this gesture to scroll through a list, a web page, photos, screens, and more.
Pinching and spreading
Pinch two fingers to zoom out such as on a photo or map. To zoom in, spread your fingers apart.
• Do not expose the touch screen to excessive physical shock. You might damage the touch sensor.
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• A touch screen failure may occur if you use the device near a magnetic, metallic or conductive material.
• If you use the device under bright lights, such as direct sunlight, the screen may not be visible, depending on your position. Use the device in a shady location or a location with an ambient light that is not too bright and bright enough to read books.
• Do not press the screen with excessive force.
• Gently tap with your fingertip on the option you want.
• Touch control may not work properly if you tap while wearing a glove or by using the tip of your fingernail.
• Touch control may not work properly if the screen is moist or wet.
• The touch screen may not function properly if a screen-protective film or accessory purchased from a third party store is attached to the device.
• Displaying a static image for extended periods of time may result in after-images or screen burn-in. Turn off the screen or avoid displaying the same image for a long time when you do not use the device.
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Home screen
Home screen overview
The Home screen is the starting point for accessing various functions and apps on your device. Tap on any screen to directly go to the Home screen.
You can manage all apps and widgets on the Home screen. Swipe the screen left or right to view all installed apps at a glance.
Home screen layout
You can view all apps and organise widgets and folders on the Home screen.
Status bar
Weather widget
Google Search widget
Page icon
Quick access area
Home touch buttons
• The Home screen may differ depending on the manufacturer policy, user settings, software version or service provider.
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• Status bar : View status icons, the time and the battery level.
• Weather widget : View the information of weather and time for a specific area.
• Google Search widget : Type or speak to pull open Google Search.
• Page icon : Display the total number of Home screen canvases. You can tap the desired page icon to go to the page you selected. The icon reflecting the current canvas will be highlighted.
• Quick access area : Fix main apps at the bottom of the screen so that they can be accessed from any Home screen canvas.
• Home touch buttons
- : Return to the previous screen. Close the keypad or pop-up windows.
- : Tap to go to the Home screen. To launch Google Assistant, touch and hold.
: Tap to view a list of recently used apps or run an app from the list. To delete all the recently used apps, tap CLEAR ALL . To use two apps at the same time with the Multi window feature, touch and hold the button while using an app.
: Choose which SIM card you are going to use. Tap and hold to configure the Dual SIM card settings.
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Changing the style of the Home touch buttons
You can change the style of the Home touch buttons.
1 Tap Settings Display Home touch buttons .
2 Under STYLE , select Gesture and buttons or Buttons only to suit your preferences.
• Gesture and buttons : Back button and Home button are available. To see recent apps, swipe the Home button up.
• Buttons only : / / are available. Tap to see recent apps.
Editing the Home touch buttons
You can rearrange the Home touch buttons or add frequently used functions to the Home touch buttons area.
Tap Settings Display Home touch buttons Button combination and customise the settings.
• Several functions, including QSlide, Notification and Capture+, are provided.
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Hiding the Home touch buttons
You can hide the Home touch buttons to view in a larger screen while using an app.
1 Tap Settings Display Home touch buttons Hide Home touch buttons .
2 Select apps to hide the Home touch buttons while using the app, and tap .
• The Home touch buttons disappear 3 seconds after the last touch.
• To view the Home touch buttons again, drag the bottom of the screen upwards.
Lock/hide icon
The icon to lock or hide the Home touch buttons appears at the bottom left of the screen.
If you want to lock the Home touch buttons while hiding the buttons, tap
on the left of the Home touch buttons.
To hide the Home touch buttons again, double-tap .
• Some features may not be supported while hiding the Home touch buttons.
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Status icons
When there is a notification for an unread message, calendar event or alarm, the status bar displays the corresponding notification icon. Check your device’s status by viewing notification icons displayed on the status bar.
No signal
Data is being transmitted over the network
Alarm is set
Vibrate mode is on
Bluetooth is on
Connected to a computer via USB
Battery level
Airplane mode is on
Missed calls
Wi-Fi is connected
Mute mode is on
GPS is on
Hotspot is on
No SIM card
The NFC mode is on
• Some of these icons may appear differently or may not appear at all, depending on the device's status. Refer to the icons according to the actual environment and area in which you are using the device and your service provider.
• Displayed icons may vary, depending on the area or service provider.
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Notifications panel
You can open the notifications panel by dragging the status bar downward on the main screen.
• You can drag down the notice window or tap the arrow icon to open the list of quick setting icons.
• You can tap to add, delete or arrange icons in the notice window.
• If you touch and hold the icon, the settings screen for the corresponding function appears.
• You can use the notifications panel even on the lock screen. Drag the notifications panel while the screen is locked to quickly access the desired features.
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Switching the screen orientation
You can set the screen orientation to automatically switch according to the device’s physical orientation.
On the notification panel, tap Rotation from the quick access icon list.
You can also tap Settings Display and activate Auto-rotate screen .
Editing the Home screen
On the Home screen, touch and hold on an empty space, then select the desired action from below.
• To rearrange the Home screen canvases, touch and hold on a canvas, then drag it to another location.
• To add a widget to the Home screen, touch and hold on a blank area of the Home screen, then select Widgets .
• To change wallpapers, themes, and icons, touch and hold on a blank area of the Home screen, then select Wallpaper & theme .
You can also tap Settings Display Wallpaper & theme , then select wallpapers, themes, and icons, to apply to the device.
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• To configure the Home screen settings, touch and hold on a blank area of the Home screen, then select Home screen settings
for details.
• To view or reinstall the uninstalled apps, touch and hold on a blank area of the Home screen, then select App trash
for details.
• To change the default screen, touch and hold on a blank area of the
Home screen, move to desired screen, tap , then tap the screen once more.
Default screen
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Viewing the background theme
You can view only the background image by hiding the apps and widgets on the Home screen.
Spread two fingers apart on the Home screen.
• To return to the original screen, which displays apps and widgets, pinch your fingers on the Home screen or tap .
Moving apps on the Home screen
On the Home screen, touch and hold an app, then drag it to another location.
• To keep frequently used apps at the bottom of the Home screen, touch and hold an app, then drag it to the quick access area at the bottom.
• To remove an icon from the quick access area, drag the icon to the
Home screen.
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Using folders from the Home screen
Creating folders
On the Home screen, touch and hold an app, then drag it over another app.
• A new folder is created and the apps are added to the folder.
Editing folders
On the Home screen, tap a folder and do one of the following actions.
• To edit the folder name or colour, tap the folder name or colour button on upper right corner.
• To add apps, touch and hold an app, then drag it over the folder and release it.
• To remove an app from the folder, touch and hold the app and drag it to outside the folder. If the removed app is the only one app that existed in the folder, the folder is removed automatically.
• You can also add or remove apps after tapping in the folder.
• You cannot change the folder colour while using downloaded theme.
Home screen settings
You can customise the Home screen settings.
1 Tap Settings Display Home screen .
2 Customise the following settings:
• Select Home : Select a Home screen mode.
• Wallpaper : Change the Home screen background wallpaper.
• Screen swipe effect : Select an effect to apply when the Home screen canvas switches.
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• Icon shape : Choose if you want icons to have square or rounded corners.
• Google feed : Enable Google feed to show to the left of Home screen.
• Sort apps by : Set how apps are sorted on the Home screen.
• Grid : Change the app arrangement mode for the Home screen.
• Hide apps : Select which apps you want to hide from the Home screen.
• Loop Home screen : Enable to allow continuous Home screen scrolling (loop back to first screen after the last screen).
• Search : Search by swiping down on the Home screen.
• Home screen lock : Turn on to prevent apps and widgets from being rearranged or removed.
Screen lock
Screen lock overview
Your device’s screen turns off and locks itself if you press the Power/Lock key. This also happens after the device is left idle for a specified period of time.
If you press the Power/Lock key when a screen lock is not set, the Home screen appears immediately.
To ensure security and prevent unwanted access to your device, set a screen lock.
• A screen lock prevents unnecessary touch input on the device screen and reduces battery consumption. We recommend that you activate the screen lock while not using the device.
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Setting a screen lock
There are several options available for configuring the screen lock settings.
1 Tap Settings Lock screen & security Select screen lock and then select the method you prefer.
2 Customise the following settings:
• Swipe : Swipe on the screen to unlock the screen.
• Pattern : Draw a pattern to unlock the screen.
• PIN : Enter a numeric password to unlock the screen.
• Password : Enter an alphanumeric password to unlock the screen.
• Fingerprints : Unlock the screen by using your fingerprint.
• If you incorrectly attempt to unlock the device 5 times, the screen is blocked for 30 seconds.
Secure start-up settings
When you select Pattern, PIN or Password as a screen lock method, you can configure your device to be locked whenever turning on the device in order to secure your data.
• You cannot use all functions, except for emergency calls until you unlock the device.
• If you forget your decryption password, you cannot restore encrypted data and personal information.
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Precautions for the secure start-up feature
• If you forget your decryption password, you cannot restore encrypted data and personal information.
• Be sure to keep your screen lock passwords separately.
• If you enter the screen lock passwords incorrectly more than the specified times, the device automatically resets itself and the encrypted data and your personal information are deleted automatically and they cannot be restored.
• Be cautious not to enter incorrect screen lock passwords more than the specified times.
• When you turn on the device right after the device resets, encryption also starts. If you stop the encryption arbitrarily, the data may be damaged. Be sure to wait until the reset is completed.
Customise Lock screen
You can customise lock screen.
1 Tap Settings Lock screen & security Customise Lock screen .
2 Select a function you want to set.
• Wallpaper : Allows you to set the background for your Lock screen.
• Clock : Allows you to set clock size on the Lock screen.
• Shortcuts : Allows you to choose apps to run on your Lock screen.
This setting appears only when a screen lock is set.
• Contact info for lost phone : Allows you to set text to be displayed on the Lock screen to identify the phone’s owner.
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Secure lock settings
You can set secure lock settings.
1 Tap Settings Lock screen & security Secure lock settings .
2 Select a function you want to set.
• Lock timer : Allows you to set the amount of time before the screen automatically locks after the backlight turns off (time-out due to inactivity).
• Power key instantly locks : Enable this option to instantly lock the screen when the Power/Lock key is pressed. This setting overrides the Security Lock timer setting.
• Smart Lock : Allows you to set trusted devices, places, voice, and/or on-body detection that will allow your phone to remain unlocked.
• Menus you can set may be different depending on lock screen methods you choose.
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KnockON
You can turn the screen on or off by double-tapping the screen.
• This option is available only on the Home screen provided by LG. It may not function properly on a custom launcher or on the Home screen installed by the user.
• When tapping the screen, use your fingertip. Do not use a fingernail.
• To use the KnockON feature, make sure that the proximity/light sensor is not blocked by a sticker or any other foreign substance.
Turning the screen on
Double-tap the middle of the screen.
• Tapping the top or bottom of the screen may decrease the recognition rate.
Turning the screen off
Double-tap on an empty space on the Home screen and Lock screen.
You can also double-tap an empty space on the status bar.
Disable KnockON
If you don’t want to use the KnockON function, set as follows:
Tap Settings Extensions KnockON and drag it to disable the function.
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Memory card encryption
You can encrypt and protect data saved on the memory card. The encrypted data in the memory card cannot be accessed from another device.
1 Tap Settings Lock screen & security Encryption & credentials Encrypt SD card .
2 Read the on-screen overview of memory card encryption and then tap
Continue to continue.
3 Select an option and tap Encrypt now .
• New data encryption : Encrypt only data that is saved on the memory card after encryption.
• Full encryption : Encrypt all the data currently saved on the memory card.
• Exclude media files : Encrypt all files, except for media files such as music, photos and videos.
• Once memory card encryption starts, some functions are not available.
• If the device is turned off while encryption is underway, the encryption process will fail, and some data may be damaged. Therefore, be sure to check if the battery level is sufficient before starting encryption.
• Encrypted files are accessible only from the device where the files were encrypted.
• The encrypted memory card cannot be used on another LG device. To use the encrypted memory card on another mobile device, format the card.
• You can activate memory card encryption even when no memory card is installed into the device. Any memory card that is installed after encryption will automatically be encrypted.
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Taking screenshots
You can take screenshots of the current screen you are viewing.
Via a shortcut
Press and hold the Power/Lock key and the Volume Down (-) key at the same time for at least two seconds.
• Screenshots can be viewed from the Screenshots folder in the
Gallery .
Via Capture+
On the screen where you want to take a screenshot, drag the status bar downwards, then tap .
• When the screen is turned off or locked, you can access Capture+ by pressing the Volume Up (+) key twice. To use this feature, tap
Settings Extensions Shortcuts and turn on Open Capture+ .
•
See Writing notes on a screenshot
for details.
Entering text
Using the Smart toolbar
You can use various keyboard input methods in one place. You can select the desired input method from the top of the keyboard.
1 Select the desired keyboard input method from the Smart toolbar.
2 Tap and select the input method you want to show on the Smart tool, or reorganise them.
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Smart toolbar
• LG keyboard is not default on your phone. You can change it from the keyboard settings.
• Some supporting input methods may differ depending on the device you have.
• You can turn on or off the Smart tool feature from the keyboard settings.
• You can also use the keyboard input methods by tapping .
• : Add emojis.
• : Add a draw chat.
• : Tap to enter text with your voice.
- To maximise the voice command recognition, speak clearly.
- To enter text with your voice, make sure that your device is connected to a network.
- To select the language for voice recognition, tap Languages on the voice recognition screen.
- This function may not be supported, or the supported languages may differ depending on the service area.
• : Access keyboard settings.
•
: Open the clip tray. See Clip Tray for details
• : Activate floating keyboard when you use the Multi-window feature. You can also move the keyboard to the desired location.
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Using the Smart keyboard
You can use the Smart keyboard to enter and edit text.
With the Smart keyboard, you can view text as you type without bothering to alternate between the screen and a conventional keyboard.
This allows you to easily find and correct errors when typing.
Moving the cursor
With the Smart keyboard, you can move the cursor to the exact position you want. When typing text, touch and hold on the space bar and then drag left or right.
• This option is available only on the QWERTY keyboard.
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Suggesting words
Smart keyboard automatically analyses your usage patterns to suggest frequently used words as you type. The longer you use your device, the more precise the suggestions are.
Enter text, then tap a suggested word or gently drag the left or right side of the keyboard upwards.
• The selected word is automatically entered. You do not need to manually type every letter of the word.
Adding languages to the keyboard
You can make additional languages available for keyboard input.
1 Tap Settings System Language & keyboard Manage keyboards LG Keyboard Language & keyboard layout Select languages .
2 Select the languages you want to make available.
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Copy and Paste
You can cut or copy text from an app, and then paste the text into the same app. Or, you can run other apps and paste the text into them.
1 Touch and hold around the text you want to copy or cut.
2 Drag / to specify the area to copy or cut.
3 Select either Cut or Copy .
• Cut or copied text is automatically added to the clip tray.
4 Touch and hold the text input window, then select Paste .
• If there is no item that has been copied or cut, the Paste option will not appear.
Clip Tray
If you copy or cut an image or text, it is automatically saved to the clip tray and can be pasted to any space at any time.
1 On the Smart tool, select .
You can also touch and hold the text input window, then select Clip
Tray .
2 Select and paste an item from the clip tray.
• A maximum of 20 items can be saved to the clip tray.
• Tap to lock saved items in order not to delete them, even when the maximum quantity is exceeded. A maximum of ten items can be locked. To delete locked items, unlock them first.
• Tap to delete the items saved to the clip tray.
• The clip tray may not be supported by some downloaded apps.
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Content sharing
Playing content from another device
You can play photos, videos or songs saved on your device from a TV.
1 Connect the TV and your device to the same Wi-Fi network.
2 While viewing an item in the Gallery or Music app, tap Play on other device .
3 Select the TV you want to connect to.
• For use with Chromecast, Google Play services should be up to date.
Sending or receiving files
You can share files between your device and another LG device, or a tablet or computer.
Sending files
From the Gallery or other app, tap Share or , then select a device on the file sharing list.
Receiving files
Drag the status bar downward and then tap File sharing .
If your device does not support the file sharing feature, tap Settings
Connected devices File sharing SmartShare Beam .
• Make sure that your device is connected to the same wireless network as the file transfer target device.
• Make sure that File sharing is activated on both devices.
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03
Useful Apps
Installing and uninstalling apps
Installing apps
Access an app store to search and download apps.
• You can use SmartWorld, Play Store or the app store provided by your service provider.
• Some app stores may require you to create an account and sign in.
• Some apps may charge fees.
• If you use mobile data, you may be charged for data usage, depending on your pricing plan.
• SmartWorld may not be supported depending on the area or service provider.
Uninstalling apps
Uninstall apps that you no longer use from your device.
Uninstalling with the touch and hold gesture
On the Home screen, touch and hold the app to uninstall, then drag it over
Delete at the top of the screen.
• If apps were uninstalled within 24 hours from now, you can reinstall
for details.
Uninstalling by using the settings menu
Tap Settings Apps & notifications App info , select an app, then tap Uninstall .
• Some apps cannot be uninstalled by users.
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Uninstalling apps from the app store
To uninstall an app, access the app store from which you download the app and uninstall it.
Installing and uninstalling apps during the setup
When you turn on the device for the first time, you can download recommended apps.
You can skip to the next step without installation.
App trash
You can view the uninstalled apps. You can also reinstall apps which were uninstalled within 24 hours from now.
1 Tap Management App trash .
You can also touch and hold an empty area of the Home screen, then tap App trash .
2 Activate the desired function:
• Restore : Reinstall the selected app.
• : Remove the uninstalled apps permanently from the device.
• Uninstalled apps are automatically removed from the device 24 hours after they were uninstalled. If you want to reinstall the uninstalled apps, you must download them again from the app store.
• This feature is activated on the default Home screen only. If you uninstall apps while using the EasyHome screen or other launcher, they are immediately and permanently removed from the device.
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App Shortcuts
On the Home screen, touch and hold an app icon such as Call, Message,
Camera, Gallery and Settings to display a quick access menu. Use apps more easily through App Shortcuts.
• Tap to configure the settings for the desired app’s widget.
• Tap to view the information for the desired app.
• This feature is available only on some apps.
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Phone
Voice call
Make a phone call by using one of the available methods, such as manually entering a phone number and making a call from the contact list or the list of recent calls.
Making a call from the keypad
1 Tap Dial .
2 Make a call by using a method of your choice:
• Enter a phone number and tap .
• Touch and hold a speed dial number.
• Search for a contact by tapping the initial letter of a contact name in the contact list, and then tap .
• To enter "+" when making an international call, touch and hold number
0.
•
See Adding contacts for details on how to add phone numbers to the
speed dial list.
Making a call from the contact list
1 Tap Contacts .
2 From the contact list, select a contact and tap .
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Answering a call
To answer a call, drag on the incoming call screen.
• When the stereo headset is connected, you can make calls by using the call/end button on the headset.
• To end a call without turning off the screen, tap Settings
Network & internet Call Answer and end calls and then activate
End call with the Power key .
Rejecting a call
To reject an incoming call, drag across the incoming call screen.
• To send a rejection message, drag the rejection message option across the screen.
• To add or edit a rejection message, tap Settings Network & internet Call Call blocking & Decline with message Decline with message .
• When a call is coming in, press the Volume Up (+), Volume Down (-) or
Power/Lock key to mute ringtone or vibration, or to hold the call.
Checking an incoming call while using an app
When a call comes in while using an app, a pop-up notification can be displayed at the top of the screen. You can receive the call, reject the call, or send message from the pop-up screen.
• Tap Settings Network & internet Call Additional settings
Incoming voice call pop-up and then select the desired way you would like to display the incoming call while using an app.
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Viewing missed calls
If there is a missed call, the status bar at the top of the screen displays .
To view missed call details, drag the status bar downwards. You can also tap Call logs .
Functions accessible during a call
During a call, you can access a variety of functions by tapping the on-screen buttons:
• Contacts : View the contact list during a call.
• Hold : Hold a call.
• Dialpad : Display or hide the dial pad.
• Speaker : Turn on the speakerphone function.
• Mute : Mute your voice so that your voice cannot be heard by the other party.
• Bluetooth : Switch the call to a Bluetooth device that is paired and connected.
• : End a call.
• : Access additional call options.
• Available settings items may vary depending on the area or service provider.
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Making a three-way calling
You can make a call to another contact during a call.
1 During a call, tap Add call .
2 Enter a phone number and tap .
• The two calls are displayed on the screen at the same time, and the first call is put on hold.
3 To start a conference call, tap Merge calls .
• You may be charged a fee for each call. Consult with your service provider for more information.
Viewing call records
To view recent call records, tap Call logs . Then, you can use the following functions:
• To view detailed call records, select a contact. To make a call to the selected contact, tap .
• To delete call records, tap Delete .
• The displayed call duration may differ from the call charge. Consult with your service provider for more information.
• The deleted call history can not be restored.
• Pinch two fingers or spread your fingers apart to adjust the font size of call logs or contacts.
Configuring call options
You can configure various call options.
1 Tap Dial or Call logs .
2 Tap Call settings and then configure the options to suit your preferences.
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Messaging
Sending a message
You can create and send messages to your contacts using the Messaging app.
• Sending messages abroad may incur additional charges. Consult with your service provider for more information.
1 Tap .
2 Tap .
3 Specify a recipient and create a message.
• To use multimedia options, tap .
• To access optional menu items, tap .
4 Tap to send the message.
Reading a message
You can view exchanged messages organised by contact.
1 Tap .
2 Select a contact from the message list.
Configuring messaging settings
You can change messaging settings to suit your preferences.
1 Tap .
2 Tap Settings from the message list.
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Camera
Starting the camera
You can take a photo or record a video to cherish all of your memorable moments.
Tap .
• Before taking a photo or recording a video, wipe the camera lens with a soft cloth.
• Be careful not to stain the camera lens with your fingers or other foreign substance.
• Images included in this user guide may be different from the actual device.
•
Photos and videos can be viewed or edited from the Gallery. See Gallery overview
for details.
Basic features in the Camera app
You can take photos or record videos by selecting a variety of camera modes and options.
1 Tap .
2 Tap to take a photo, or tap to record a video.
Set/Cancel timer setting.
Turn the flash on or off.
Apply a film filter effect.
Change the camera options.
Change the camera angle.
Switch between front and rear cameras.
Take photos.
Start the Gallery.
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Taking a photo
1 Select a camera mode and tap the subject to focus the camera on.
2 Tap to take a photo.
• You can also press the Volume Down or Volume Up key to take a photo.
• You can take a photo while recording a video by pressing on the screen.
• You can run the camera app by short-pressing the power key twice. Tap
Settings Extensions Shortcuts and then tap Open Camera to activate it.
• When the screen is turned off or locked, start the camera by pressing the Volume Down key twice. Tap Settings Extensions
Shortcuts and then tap Open Camera to activate it.
Recording a video
1 Tap Video and tap the subject to focus on.
2 Tap to record a video.
• To take a photo while recording a video, tap .
• To pause the video recording, tap . To resume the video recording, tap .
• While recording a video, you may spread or pinch two fingers to zoom in or out.
• While recording a video, you may tap the desired area to adjust the brightness.
3 Tap to end the video recording.
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Customising the camera options
You can customise a variety of camera options to suit your preferences.
Tap on the screen.
• Available options vary depending on the selected camera (front or rear camera) and the selected camera mode.
• : Take a photo in FullVision.
• : Select values for aspect ratio and size for taking photos.
• : Select values for resolution and size for recording videos.
HDR
Cheese shutter
Tag locations
Grid
Storage
Help
Obtain photos in vivid colours and get compensated effects even when they are taken against the light.
These functions are provided by the high dynamic range
(HDR) technology equipped in the camera.
Take photos with voice commands.
Save the image with GPS location data.
Display guide grids so that you can take photos or record videos based on the horizontal and vertical reference lines.
Select if you want to store the pictures and videos in the Internal storage or SD card. (Available when a memory card is inserted.)
Provide Help for each camera menu.
Additional options on the front camera
Selfie shot
Save as flipped
Take a selfie by selecting its option between Gesture shot and Auto shot .
Save as flipped images after taking selfies.
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Changing the camera mode
You can select a camera mode that suits your environment to take a photo or record a video easily and conveniently.
Tap More , then select the desired mode.
• You can change the order of the scene modes by moving the scene mode icon while pressing and holding the icon.
Various camera modes
Panorama
You can create a panoramic photo by moving the camera in one direction to photograph and stitch continuous shots of a wide view.
1 Tap , then tap More .
2 Tap and then slowly move the camera in one direction.
• Move the device by following the direction of the arrow in the guideline.
3 Tap to stop capturing the panoramic.
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Food
You can take a photo or record a video with adjusting the colour slide bar and white balance.
1 Tap , then tap More .
2 Tap to take a photo.
• Drag the colour slide bar on the screen to adjust the white balance and select the best colour.
• If the slide bar is not displayed, tap to adjust the white balance.
Flash Jump-Cut
Photos taken at a regular interval are saved as GIF files.
1 Tap , then tap More .
2 Tap to take a photo.
• Photos are taken every 3 seconds and saved as a GIF file.
• Tap on the screen to select the number of photos you want to take.
• While taking photos, tap to create GIF files with previously taken photos.
• The flash automatically turns on to act as a timer.
• The shots taken this time and the total number of shots are displayed at the bottom of the screen.
• All taken photos are saved as GIF files only.
• You may not change the GIF speed nor image order.
Macro
You can take a close-up of a subject.
1 Tap , then tap More .
2 Tap to take a photo.
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YouTube Live
You can record a video and directly upload to YouTube.
1 Tap , then tap More .
2 Tap and record a video.
• To use this feature, you need to verify your phone number.
• YouTube Live is available only when your device is connected to the
Internet. If you use mobile data, you may be charged for data usage, depending on your pricing plan.
Portrait
You can take sharp portrait by applying camera lens blur effect.
See
for details.
AI CAM
You can effectively take photos or record videos since the camera recognises the object when taking a photo or recording a video.
See
for details.
Other useful features in the Camera app
Auto-Exposure/Auto-Focus lock
You can fix the current exposure level and focus position by touching and holding the screen in the Auto mode. To turn off the feature, tap a blank area on the screen.
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• This feature is available only in specific modes.
Burst shot
You can take continuous shots of photos to create moving pictures.
In the Auto mode, touch and hold .
• Continuous shots are taken at a fast speed while is held down.
Switching between cameras
You can switch between the front and rear cameras to suit your environment.
On the camera screen, tap or drag the screen up or down to switch between the front and rear cameras.
•
Use the front camera to take selfies. See Selfie shot for details.
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Zoom in or out
You can use zoom in or out on the camera screen while taking a photo or recording a video.
• On the camera screen, pinch or spread two fingers to zoom in or out. Or using the adjustment bar which appears when drag / upwards, zoom in or out and switch between the standard and wide angle.
• Zoom in/out function is not available in the selfie mode (front camera).
• This function is not supported in a number of modes.
Selfie shot
You can use the front camera to view your face on the screen and take selfies.
Gesture shot
You can take selfies by using gestures.
Show your palm to the front camera and then clench your fist.
You can also clench your fist and then open it towards the front camera.
• In three seconds, a photo is taken.
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• To use this feature, switch to the front camera mode, then tap
Selfie shot Gesture shot .
• Make sure that your palm and fist are within the reference line so that the camera can detect them.
• This feature may not be available while using some of the camera features.
Auto shot
You can use the face detection feature to take selfies easily and conveniently. You can set the device so that, when you look at the screen, the front camera detects your face and takes a selfie automatically.
• The white coloured guide frame appears when the front camera detects your face. If the subject within the guide frame stops moving, the guide frame colour turns yellow, then the camera takes a photo.
• Tap Selfie shot Auto shot to enable the Auto shot feature.
Interval shot
You can take selfies at an interval.
While using the front camera, you can show your palm to the camera, then clench your fist twice quickly.
• Four photos are taken at regular intervals after a timer delay of three seconds.
Save as flipped
Before taking a photo with the front camera, tap Save as flipped .
The image is flipped horizontally.
• When using the front camera, you can change how selfies are taken in the camera options. See
Customising the camera options for details.
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quick share
You can share a photo or video to the app you want immediately after taking it.
1 Tap , then take a photo or record a video.
2 Tap the app icon that appears on the screen to share it using that app.
You can also swipe the icon towards the opposite direction to see what other apps you can use to share your photos and videos.
quick share icon
• The app displayed by the quick share icon may vary, depending on the type and frequency of access to the apps installed on the device.
• This feature is available only in specific modes.
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Gallery
Gallery overview
You can view and manage photos and videos saved on your device.
1 Tap .
• Saved photos and videos are displayed by folder.
2 Tap a folder and select a file.
• View the selected file in full-screen mode.
• While viewing a photo, swipe left or right to view the previous or next photo.
• While viewing a video, swipe left or right to rewind or fast-forward the video.
• You can view the photos or videos organised by year, month or day in the Photos tab.
• To view photos by location at which the photo was taken, tap
Tag locations , then tap . The photos are automatically grouped by location under the Memory tab of the Gallery app.
• Some file formats may not be supported, depending on the installed software.
• Some files may not be opened due to encoding.
• Files that exceed the size limit may cause an error.
• You need to activate the GPS feature to create Memory albums.
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Viewing photos
Back to the previous screen.
Start Google Lens.
Access additional options.
Start the camera.
Edit images.
Delete images.
Share images.
• To display the menu items, gently tap the screen. To hide the menu items, tap the screen again.
Playing a video
Pause or play the video.
Rewind the video.
Open with QSlide.
Access additional options.
Fast-forward the video.
Choose screen ratio.
DTS:X 3D Surround.
Making a GIF file.
Lock or unlock the screen.
Edit the video.
• To adjust the sound volume, drag the right side of the video screen up or down.
• To adjust the screen brightness, drag the left side of the screen up or down.
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Editing videos
1 While viewing a video, tap .
2 Use a variety of effects and edit tools to edit the video.
Revert the edit.
Adjust the resolution.
Automatically create a 15 sec,
30 sec or 60 sec video clip.
Select a section to change the play speed.
Adjust the video duration.
3 Tap Save to save changes.
Creating a movie
You can create a new movie by putting images and videos together.
See
Making a GIF
You can easily make a GIF file using recorded video.
See
for details.
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Deleting files
You can delete files by using one of the following options:
• Touch and hold a file from the file list, then tap Delete .
• Tap from the file list and delete the desired files.
• Deleted files are automatically moved to Trash and they can be restored to the Gallery within 7 days.
• Tap to completely delete the files. In this case, the files cannot be restored.
Sharing files
You can share files by using one of the following options:
• While viewing a photo, tap to share the file by using the method you want.
• While viewing a video, Share to share the file by using the method you want.
• Tap from the file list to select files and share them using the method you want.
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Contacts
Contacts overview
You can save and manage contacts.
Tap Essentials Contacts .
Adding contacts
Adding new contacts
1 On the contact list screen, tap .
• A pop-up appears for selecting the saving location for contact.
Select the location you want.
2 Enter contact details and tap Save .
Importing contacts
You can import contacts from another storage device.
1 On the contact list screen, tap Manage contacts Import .
2 Select the source and target locations of the contact you want to import, and then tap OK .
3 Select the contacts and tap Import .
Adding contacts to the speed dial list
1 On the contact list screen, tap Speed dial .
2 Tap Add contact from a speed dial number.
3 Select a contact.
• While adding a new contact, tap to add a speed dial number.
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Searching for contacts
You can search for contacts by using one of the following options:
• Tap the search bar at the top of the Contacts screen and enter the desired contact or phone number you want to search for.
• Scroll the contact list up or down.
• From the index of the contact list screen, tap the initial letter of a contact.
• Pressing the search bar at the top of the Contacts screen and entering a contact or phone number brings up the integrated search results from the call history and contacts list saved onto the product.
Contacts list
Editing contacts
1 On the contact list screen, select a contact.
2 On the contact detail screen, tap and edit details.
3 Tap Save to save changes.
Deleting contacts
You can delete contacts by using one of the following options:
• On the contact list screen, touch and hold a contact you want to delete, then tap Delete contact .
• Tap Delete on the contact list screen.
• Deleted contacts may not be restored.
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Adding favourites
You can register frequently used contacts as favourites.
1 On the contact list screen, select a contact.
2 On the contact detail screen, tap .
Creating groups
1 On the contacts group list, tap .
2 Enter a new group name.
3 Tap Add members , select contacts, then tap Add .
4 Tap Save to save the new group.
QuickMemo+
QuickMemo+ overview
You can make creative notes by using a variety of options on this advanced notepad feature, such as image management and screenshots, which are not supported by the conventional notepad.
Creating a note
1 Tap QuickMemo+ .
2 Tap to create a note.
• : Save a note.
• : Undo the previous edit.
• : Redo the recently deleted edits.
• : Enter a note by using the keypad.
• : Write notes by hand.
• : Erase handwritten notes.
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• : Zoom in or out, rotate or erase the parts of a handwritten note.
• : Access additional options.
3 Tap to save the note.
Writing notes on a screenshot
1 While viewing the screen you want to capture, drag the status bar downwards and then tap .
• The screenshot appears as the notepad background theme. Memo tools appear at the top of the screen.
2 Crop the image (if necessary) and take notes as desired.
• Write notes by hand on the photo.
3 Tap and save the notes to the location you want.
• Saved notes can be viewed in either QuickMemo+ or Gallery .
• To save notes in the same location all the time, select the Use as default app checkbox and select an app.
• You can capture the entire screen by using the scroll capture feature.
• While using an app such as Message and Chrome, drag the notifications panel downwards and then tap Capture+ Extended to capture the entire screen you are currently viewing as a single file.
• This feature is available only on some apps that support the scroll capture feature.
• Pinch two fingers or spread your fingers apart to change the memo layout.
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Managing folders
You organise and view memos according to the memo type.
1 Tap QuickMemo+ .
2 Tap on the top part of the screen and then select the desired function.
• All Memos : You can collectively view all memos save in
QuickMemo+.
• My Memos : You can view the memos created in QuickMemo+.
• Capture+ : You can view the memos created using Capture+.
• Trash : You can view the deleted memos.
• New category : You can add folders.
• : You can change the order of folders or add/delete folders. By pressing the folder, you can change the folder name.
• Some folders do not appear when the folder app initially started. Folders are additionally displayed only when relevant memos exist.
• Deleted memos are moved to the trash bin and can be recovered within
7 days from the day they were deleted. In the QuickMemo+ app, you can change the display type by placing two fingers on the screen and either widening or narrowing the fingers.
Clock
Alarm
You can set an alarm to trigger it at a specified time.
1 Tap Clock Alarm .
2 Tap to add a new alarm.
3 Configure the alarm settings and tap Save .
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• If you select a previously set alarm, you can edit the alarm.
• To delete an alarm, tap Delete at the top of the screen. You can also touch and hold the alarm.
World clock
You can view the current time in cities around the world.
1 Tap Clock World clock .
2 Tap and add a city.
Timer
You can set the timer to trigger an alarm after a specified period of time.
1 Tap Clock Timer .
2 Set the time and tap Start .
• To suspend the timer, tap Pause . To resume the timer, tap Resume .
3 Tap Stop to stop the timer alarm.
Stopwatch
You can use the stopwatch to record a lap time.
1 Tap Clock Stopwatch .
2 Tap Start to initiate the stopwatch.
• To record a lap time, tap Lap .
3 Tap Pause to suspend the stopwatch.
• To resume the stopwatch, tap Resume .
• To clear all the records and restart the stopwatch, tap Reset .
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Music
You can play and manage songs or music albums.
1 Tap Essentials Music .
2 Select a category.
3 Select a music file.
Play music with the camera flash blinking to the beat.
Back to the previous screen.
Set sound effects.
Access additional options.
Switch to the playlist.
Tap to play from the beginning of the current file / Double-tap to play the previous file / Touch and hold to rewind.
Play in random order.
Pause or play.
Tap to play the next file /
Touch and hold to fast forward.
Select a repeat mode.
Adjust the sound volume.
Add to or delete from your favourites.
Change pitch and speed.
• Some file formats may not be supported, depending on the installed software.
• Files that exceed the size limit may cause an error.
• Music files may be protected by international copyright owners or copyright laws. You may have to obtain legal permission before copying a music file. To download or copy a music file, first check the copyright law for the relevant country.
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Calculator
You can use two types of calculators: the simple calculator and the scientific calculator.
1 Tap Essentials Calculator .
2 Use the keypad to make a calculation.
• To restart a calculation, touch and hold the button.
ThinQ
You can easily connect the product with IoT appliances to monitor and conveniently use the appliances.
Tap Essentials ThinQ .
• Washing machine, dryer, styler, dishwasher, oven, and robot cleaner can only be registered when the product is in the standby mode.
• Look for the ThinQ mark on the product to see if it can be connected to
ThinQ app.
• Tap to check various function of the ThinQ app.
Game Launcher
You can set whether to use the game launcher where you can view the list of games installed on the product and select game settings such as muting media volume, limiting alerts, etc.
1 Tap Essentials Game Launcher .
2 Select the desired option.
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Audio Recorder
You can record and save your voice or others’ voices from important events. Recorded voice files can be played back or shared.
1 Tap Essentials Audio Recorder .
• To add an event, tap Add tags Add under Event . Then, add an event to the desired date.
• To save the recording’s location details, tap Add tags Add under Location .
2 Tap .
• To pause recording, tap .
3 Tap to end the recording.
• The file is saved automatically and the recorded files screen appears.
4 Tap to play the recorded voice.
• Tap to view the recorded files. You can play a recorded voice file from the list.
Update centre
You can check and install the latest version of the app or software provided by LG.
Tap Management Update centre .
Smart Doctor
You can use Smart Doctor to diagnose the device’s condition and optimise it.
Tap Management Smart Doctor .
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LG Mobile Switch
Easily transfer data from a used device to a new device via LG Mobile
Switch.
1 Tap Management LG Mobile Switch .
You can also tap Settings System Backup LG Mobile
Switch .
2 Follow the on-screen instructions to select a desired method for transfer.
• Data in a Google Account will not be backed up. When you synchronise your Google Account, Google apps, Google contacts, Google Calendar,
Google memo app data and apps downloaded from the Play Store are stored on the Drive app automatically.
• Fully charge the battery before transferring data to avoid unintentional powering off during the process.
App trash
You can see the list of apps deleted on the home screen. The app that was deleted within the last 24 hours can be recovered.
Tap Management App trash .
For more details, refer to App trash .
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SmartWorld
You can download a variety of games, audio content, apps and fonts provided by LG Electronics. Customise your device to suit your preferences by using Home themes and fonts.
• If you use mobile data, you may be charged for data usage depending on your pricing plan.
• This feature may not be supported depending on the area or service provider.
1 Tap Services SmartWorld .
2 Tap Sign in , then sign in.
3 Select and download the desired content items.
RemoteCall Service
Your device can be remotely diagnosed for resolving issues. First, make a phone call to an LG Customer Service Centre as follows:
• To use this function, first you must agree to usage of the function.
• If you use mobile data, you may be charged for data usage depending on your pricing plan.
1 Tap Services RemoteCall Service .
2 Connect a call to an LG Customer Service Centre.
3 After the call connects, follow the service associate’s instructions to enter a six-digit access number.
• Your device is remotely connected and the remote support service starts.
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Cell Broadcast
You can view real-time text broadcasts on emergency situations, such as typhoons, floods and earthquakes.
Tap Services Cell Broadcast .
Google apps
You can use Google apps by setting a Google Account. The Google
Account registration window appears automatically when you use a
Google app for the first time. If you do not have a Google Account, create one from your device. For details on how to use an app, see the Help in the app.
• Some apps may not work depending on the area or service provider.
Chrome
A fast, simple, and secure web browser, built for the modern web.
Docs
Docs is a collaborative, word-processing tool that powers productivity. Use
Docs to create, edit and work together in real-time.
Drive
Drive is a file storage and sharing app that makes it easy to find, share and collaborate on work projects from anywhere, instantly.
Duo
Make simple, high quality video calls to your friends and family on Android phones and iPhones.
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Gmail
Gmail is an easy to use mail app that keeps your messages safe, makes your inbox smarter, and helps you stay organised.
The Google app keeps you in the know about the things you care about.
Find quick answers, explore your interests, and get a feed of stories and updates on topics that matter to you.
Keep notes
Create, edit, and share you text and photo notes with Google Account.
Maps
Going somewhere? Go with Maps, the app you can rely on for real-time
GPS navigation, traffic, transit, and details about millions of places, such as reviews and popular times.
Photos
Home for all your photos and videos, automatically organised so you can share and save what matters.
Play Movies & TV
Use your Google Account to rent or purchase movies. Purchase content and play it anywhere.
YT Music
A new music streaming service from YouTube.
Sheets
Sheets is a collaborative spreadsheet processing tool that powers productivity. Use Sheets to import, organise and analyse information together in real-time.
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Slides
Google Slides is a collaborative presentation creation tool that powers productivity. Use Slides to organise information, present results, and make decisions together in real-time.
YouTube
Watch your favorite channels, listen to music you love, and upload videos to share with people around the world.
Assistant
Your device has the Google Assistant built-in. Find answers and get things done while on-the-go. To get started, just tap the Google Assistant key on the side of the phone or touch and hold the home button of the phone.
• The Google Assistant is not available in certain languages and countries.
Calendar
The Calendar app allows you to track your schedule of events (that you created), organised by Day, 3-day, Week or Month.
Files
You can view and manage files saved on your device.
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04
Settings
Settings
You can customise the device settings in accordance with your preferences.
Tap Settings .
• If you enter a keyword on the search window at the top of the screen, you can conveniently run the items that need to be set.
Network & internet
Dual SIM Card
You can configure Dual SIM settings.
1 On the settings screen, tap Network & internet Dual SIM Card .
2 Customise the following functions:
• SIM card 1 : Change the name and icon of the SIM card 1.
• SIM card 2 : Change the name and icon of the SIM card 2.
• SIM card colour theme : Change the colour themes for the SIM cards.
• Cost save mode : Activate or deactivate the cost save mode. In the cost save mode, if you make a call to a contact to which a specific
SIM is assigned, this SIM is used for the call even if the other SIM is active, for example, it is using mobile data.
• Mobile data : Select a SIM card you want to use for mobile data service. You can also turn off this function.
• Data roaming : Select this option to enable the device to use mobile data when you are roaming outside your home network area.
• Mobile data during calls : Access mobile data using the nondefault data SIM card temporarily during an HD voice call with the same card.
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Wi-Fi
You can connect to nearby devices over a Wi-Fi network.
Connecting to a Wi-Fi network
1 On the settings screen, tap Network & internet Wi-Fi .
2 Tap to activate it.
• Available Wi-Fi networks appear automatically.
3 Select a network.
• You may need to enter the network’s Wi-Fi password.
• The device skips this process for previously accessed Wi-Fi networks. If you do not want to automatically connect to a certain
Wi-Fi network, tap the network and then tap Forget .
Wi-Fi network settings
On the settings screen, tap Network & internet Wi-Fi .
• Switch to mobile data : If the mobile data connection function is activated but the device cannot connect to the Internet via Wi-Fi connection, the device automatically connects to the Internet via the mobile data connection.
• This feature depends on the service provider.
• : Customise Wi-Fi network settings.
Settings 104
Wi-Fi Direct
You can connect your device to other devices that support Wi-Fi Direct to share data directly with them. You do not need an access point. You can connect with more than two devices by using Wi-Fi Direct.
1 On the settings screen, tap Network & internet Wi-Fi
Advanced Wi-Fi Wi-Fi Direct .
• Nearby devices that support Wi-Fi Direct automatically appear.
2 Select a device.
• Connection occurs when the device accepts the connection request.
• The battery may drain faster when using Wi-Fi Direct.
Mobile data
You can turn mobile data on and off. You can also manage mobile data usage.
Turning on mobile data
1 On the settings screen, tap Network & internet Mobile data .
2 Tap to activate it.
Customising mobile data settings
1 On the settings screen, tap Network & internet Mobile data .
2 Customise the following settings:
• Mobile data : Set to use data connections on mobile networks.
• Limit mobile data usage : Set a limit for mobile data usage to block mobile data if the limit is reached.
• : Customise mobile data settings.
• Data usage volume is measured based on the product, and the volume calculated by your mobile provider may be different.
Settings 105
Call
You can customise call settings, such as voice call and international call options.
• Some features may not be supported depending on the area or service provider.
1 On the settings screen, tap Network & internet Call .
2 Customise the settings.
Tethering
USB tethering
You can connect the device to another device via USB and share mobile data.
1 Connect your device and other devices via USB cable.
2 On the settings screen, tap Network & internet Tethering USB tethering and then tap to activate it.
• This option uses mobile data and may incur data usage fees, depending on your pricing plan. Consult with your service provider for more information.
• When connecting to a computer, download the USB driver from www.lg.com and install it on the computer.
• You cannot send or receive files between your device and a computer while USB tethering is turned on. Turn off USB tethering to send or receive files.
• Operating systems that support tethering are Window XP or higher, or
Linux.
Settings 106
Wi-Fi hotspot
You can set the device as a wireless router so that other devices can connect to the Internet by using your device’s mobile data.
1 On the settings screen, tap Network & internet Tethering Wi-Fi hotspot and then tap to activate it.
2 Tap Set up Wi-Fi hotspot , and enter the Wi-Fi name (SSID) and password.
3 Turn on Wi-Fi on the other device, and select the name of the device network on the Wi-Fi list.
4 Enter the network password.
• This option uses mobile data and may incur data usage fees, depending on your pricing plan. Consult with your service provider for more information.
• More information is available at this web site: http://www.android.com/tether#wifi
Wi-Fi hotspot turn off timer
When the Wi-Fi hotspot has not been used for a specific period of time, it is automatically disconnected. You can set the time for automatic disconnection.
Bluetooth tethering
A Bluetooth-connected device can connect to the Internet by using your device’s mobile data.
1 On the settings screen, tap Network & internet Tethering
Bluetooth tethering and then tap to activate it.
2 Turn on Bluetooth on both devices and pair them.
Settings 107
• This option uses mobile data and may incur data usage fees, depending on your pricing plan. Consult with your service provider for more information.
• More information is available at this web site: http://www.android.com/tether#Bluetooth_tethering
Help
You can view help on using tethering and hotspots.
On the settings screen, tap Network & internet Tethering Help .
Airplane mode
You can turn off the call and mobile data functions. When this mode is on, functions that do not involve data, such as games and music playback, remain available.
1 On the settings screen, tap Network & internet Airplane mode .
2 Tap Turn on in the confirmation screen.
Mobile networks
You can customise the mobile networks settings.
1 On the settings screen, tap Network & internet Mobile networks .
2 Customise the following settings:
• Network mode : Select a network type.
• Access Point Names : View or change the access point for using mobile data services. To change the access point, select a choice from the access point list.
• Network operators : Search for network operators and connect automatically to a network.
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VPN
You can connect to a safe virtual network, such as an intranet. You can also manage connected virtual private networks.
Adding VPN
1 On the settings screen, tap Network & internet VPN .
2 Tap .
• This feature is available only when the screen lock is activated. If the screen lock is deactivated, a notification screen appears. Tap Change from the notification screen to activate the screen lock. See
Setting a screen lock for details.
3 Enter VPN details and tap Save .
Configuring VPN settings
1 Tap a VPN from the VPNS list.
2 Enter the VPN user account details and tap Connect .
• To save the account details, select the Save account information checkbox.
Private DNS
You can configure the Private DNS (Domain Name System) options.
1 On the settings screen, tap Network & internet Private DNS .
2 Select the desired option and tap Save .
Settings 109
Connected devices
Bluetooth
You can connect your device to nearby devices that support Bluetooth to exchange data with them. Connect your device to a Bluetooth headset and a keyboard. This makes it easier to control the device.
Pairing with another device
1 On the settings screen, tap Connected devices Bluetooth .
2 Tap to activate it.
• Available devices appear automatically.
• To refresh the device list, tap .
• Only devices set as visible are displayed on the list.
3 Select a device from the list.
4 Follow the on-screen instructions to perform authentication.
• This step is skipped for previously accessed devices.
Sending data via Bluetooth
1 Select a file.
• You can send multimedia files or contacts.
2 Tap Bluetooth .
3 Select a target device for the file.
• The file is sent as soon as the target device accepts it.
• File sharing processes may differ, depending on the file.
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NFC
You can use the device as a transportation card or credit card. You can also share data with the other device.
1 On the settings screen, tap Connected devices NFC .
2 Tap to activate it.
• Touch your device with other device that supports NFC to allow sharing data.
• NFC antenna may be located differently depending on the device type.
for details about the NFC antenna area.
Android Beam
You can share files by touching the back of the device to other device. You can also share files including music, videos or contacts and open a web page or launch an app from the other device.
1 On the settings screen, tap Connected devices Android Beam .
2 Touch the back of the device with another device.
• NFC antenna may be located differently depending on the device type.
for details about the NFC antenna area.
Settings 111
Sharing panel
You can share contents from Gallery, Music with nearby devices. Also you can share the content with specific people in apps that work with Google
Direct Share.
1 On the settings screen, tap Connected devices Sharing panel .
2 Tap to deactivate each option.
• Nearby devices : You can display the nearby devices to which you can share contents on the Gallery, Music apps.
• Direct share : From an app which supports Google Direct Share, you can display an icon which allows you to share contents to specific people.
File sharing
You can send and receive files between your device and other LG devices or tablets.
1 On the settings screen, tap Connected devices File sharing .
2 Customise the following settings:
• K61 : Change the device name.
• Save to : Set the destination folder to save files sent from other devices in.
• File sharing : Permit receipt of files sent from other devices.
• SmartShare Beam : Share files with other devices via SmartShare
Beam.
• Help : You can view help on sharing files.
Settings 112
Printing
You can connect your device to a Bluetooth printer and print photos or documents saved on the device.
On the settings screen, tap Connected devices Printing .
• Tap Default print service to search for printers you can connect to. Or, tap Add printer to manually add a printer.
• Tap Add service to download the printer app you want.
• This is available only when the mobile network or the Bluetooth function is turned on.
• To down the printer app in Add service , first log on to your Google account.
Sound
You can customise sound, vibrate and notification settings.
On the settings screen, tap Sound and customise the following settings:
• Sound profile : Change the sound mode to Sound , Vibrate only , or
Silent .
• Volume : Adjust the sound volume for various items.
• SIM1 ringtone/SIM2 ringtone : Select a ringtone for incoming calls.
Add or delete ringtones.
• SIM1 notification sound/SIM2 notification sound : Select a notification ringtone. Set music saved on the device as a notification ringtone.
• Ring with vibration : Set the device to vibrate and play a ringtone simultaneously.
• Ringtone ID : Create a ringtone for an incoming call from a particular contact.
• Flash alert for incoming call : Set the flash to blink according to LG ringtone.
Settings 113
• Do not disturb : Set the time, range and app type to receive notification messages. Receive notification messages only on particular days of the week.
• Sound quality and effects : Use the function to set the sound quality and effects while playing a song or video.
• SIM1 vibration type/SIM2 vibration type : You can select the type of vibration when receiving calls.
• Dialing keypad sound : Enable the keypad sound effect.
• LG Keyboard sound : Enable LG keyboard sound effect.
• Touch sound : Enable a sound effect for tapping an item.
• Screen lock sound : Enable a sound effect when the screen is locked or unlocked.
Display
You can customise detailed settings for each screen type.
On the settings screen, tap Display and customise the following settings:
• Home screen : Customise settings for the Home screen. See
for details.
• Wallpaper & theme : Select a screen wallpaper, theme and icon for your device.
• Font : Change the font size, bold text or type.
• New Second Screen : Select how the status bar and app corners will look.
• Home touch buttons
: Set the Home touch button style. See Changing the style of the Home touch buttons for details.
• Comfort view : Set the device to reduce amount of blue light on screen to reduce eye strain.
• Night mode : You can apply a dimmed screen theme to avoid glare on the screen at night time.
• App scaling : Adjust the screen size of apps.
Settings 114
• Display size : Set the items on the screen to a size easy for you to see.
Some items may change position.
• Brightness : Use the slide bar to change the device’s screen brightness.
• Auto : Set the device so that the screen brightness is automatically adjusted in accordance with the ambient light intensity.
• Screen timeout : Automatically turn off the screen when the device is left idle for a specified period of time.
• Auto-rotate screen : Automatically rotate the screen according to the device’s orientation.
• Screen saver : Display a screen saver when the device is connected to the holder or charger. Select a screen saver type to display.
• Mini view : Make the screen size smaller to conveniently use the device with one hand. Drag the Home touch button at the bottom of the screen to the left or right.
Lock screen & security
You can customise lock screen and security settings.
1 On the settings screen, tap Lock screen & security .
2 Customise the settings.
• Google Play Protect : Scans your device daily for potentially harmful apps.
• Find My Device : Remotely track the device location. You can also protect your data securely if you lost your device.
• Security update : Check for software update and configure automatic installation settings.
• Select screen lock : Select the desired screen lock method. See
for details.
• Customise Lock screen : Change the information displayed on the locked screen.
• Secure lock settings : Change the secure lock settings.
Settings 115
• Fingerprints : Use your fingerprint to unlock the screen or content.
See Fingerprint recognition overview for details.
• Content lock : Allow you to set a lock type (password or pattern) for your QuickMemo+ and Gallery files.
• Location : You can customise how your location information is used by particular apps.
• Encryption & credentials : Configure the settings for SD card encryption and credentials.
Encrypt SD card : Encrypt the memory card to prevent use on
another device. See Memory card encryption for details.
Secure start-up : Protect your device with a lock when it powers
on. See Secure start-up settings
for details.
Credential protection : View the type of the storage where the security certificate will be saved.
Trusted credentials : View your system’s root CA certificates and user-installed CA certificates.
User credentials : View and change secure certificate information stored on your device.
Install from storage : Install a secure certificate from a storage.
Clear credentials : Delete user-installed secure certificates and related credentials.
• Set up SIM card lock : Lock or unlock the USIM card, or change the password (PIN).
• Make passwords visible : Enable this option to briefly show each character of the password as you type it so you can see what you’ve entered.
• Phone administrators : Allow privileges to restrict the control or use of the device to particular apps.
• Trust agents : View and use trust agents installed on the device.
• Screen pin : Fix the app screen so that only the currently active app can be used.
• Usage access : View details on usage of apps on the device.
Settings 116
Extensions
Smart Doctor
You can use Smart Doctor to diagnose the device’s condition and optimise it.
On the settings screen, tap Extensions Smart Doctor .
Gaming
You can configure settings for game tools, graphics and battery saving feature.
1 On the settings screen, tap Extensions Gaming .
2 Customise the following settings:
• Game Launcher : Tap to use the game launcher.
• Game tools : You can run the function while playing games by touching the game tools icon among the home touch buttons.
• Game graphics : Adjust the game graphics.
• When you change the resolutions on some games, the screen display feature may not work properly.
• This function may not be available in certain game apps.
• Break time : Reduce the screen brightness and performance whenever you leave the game running for more than 5 minutes.
Settings 117
Dual App
You can install duplicate messenger apps on the product and use two accounts at the same time.
1 On the settings screen, tap Extensions Dual App .
2 After reading the disclaimer, tap Confirm .
3 In the list of available apps, tap Install to install a copy of a desired app and follow the on-screen instructions.
• On the screen, the list of available dual apps is shown. During installation, app icons are generated on the home screen.
Shortcuts
You can use buttons such as the Lock/Power, Volume, and Google
Assistant to run certain apps or functions right away.
1 On the settings screen, tap Extensions Shortcuts .
2 Customise the following settings.
• View notification panel : Swipe down/up on the fingerprint sensor for the notification panel.
• Open Camera : Press Power key twice to open Camera.
• Open Capture+ : Press Volume Up key twice to open Capture+ when the screen is locked or off.
• Open Camera : Press Volume Down key twice to open Camera when the screen is locked or off.
• Open Google Assistant : Press the Google Assistant key on the side of the phone.
• Talk to Google Assistant : Press and hold the Google Assistant key to quickly talk to your Assistant.
• Show visual snapshot : Press the Google Assistant key twice to see a snapshot of your day in the Google Assistant app.
• Google Assistant does not support certain languages.
Settings 118
KnockON
Double-tap the screen to turn the screen on or off.
See
Digital Wellbeing & parental controls
You can view the product use time and set the timer for each app.
Also, you can manage the mobile phone use time by using the Sleep
Preparation Mode and Focus Mode.
Select Digital Wellbeing & parental controls on the settings screen and set the desired function.
Apps & notifications
You can check a list of installed apps, and configure the settings for notifications, app permissions, and more.
1 On the settings screen, tap Apps & notifications .
2 Customise the settings.
Settings 119
Battery
You can view the current battery information or turn on power-saving mode.
1 On the settings screen, tap Battery .
2 Customise the following settings:
• Battery usage : View the battery usage details.
• Battery percentage on status bar : Display the remaining battery level as a percentage on the status bar.
• Adaptive battery : Allow you to save the battery by stopping apps running in the background.
• Background restrictions : Enable this option to restrict background apps to save the battery while using the device. Restricted apps for power saving may not work properly or may not send you notifications.
• Battery saver : Reduce battery consumption by cutting down some device settings, such as the display brightness, speed and vibration intensity.
• Power saving exclusions : Select apps to use without any functional limitation while in power saving or battery optimisation mode.
Settings 120
Storage
You can view and manage internal storage on the device or storage space of the memory card.
1 On the settings screen, tap Storage .
2 Customise the following settings:
• Internal storage : View the total storage space and free space in the device’s internal storage. View a list of apps in use and the storage capacity for each app.
• SD card : View the total storage space and free space in the memory card. This option appears only when a memory card is inserted. To unmount the memory card, tap .
Accounts
You can add users to share your device and register a cloud account.
1 On the settings screen, tap Accounts .
2 Customise the settings.
You can use Google settings to manage your Google apps and account settings.
On the settings screen, tap Google .
Settings 121
System
Update centre
You can check and install the latest version of the app or software provided by LG.
1 On the settings screen, tap System Update centre .
2 Customise the following settings:
• App Updates : Check if an app update is available. If available, you can install the update.
• Software Update : Check if a software update is available. If available, you can install the update.
Language & keyboard
You can customise language and keyboard settings for your device.
1 On the settings screen, tap System Language & keyboard .
2 Customise the following settings:
• Language : Select a language to apply for the device.
• Manage keyboards : You can change the product’s basic keyboard setting, set the use environments for LG Keyboard or other installed keyboards, and set the speech recognition function for Google Voice input. Also, you can set whether to display the keyboard button in the touch button area on the home screen so that you can quickly switch to another keyboard.
• Physical keyboard : Select to use the physical keyboard, or check keyboard shortcut keys.
• Autofill service : Enable this option to enter your information saved in your account such as password, address, or credit card number with a single tap. You can also disable this option, use Google
Autocomplete, or add a new service account.
• Text-to-speech output : Configure the settings for text-to-speech output.
Settings 122
• Pointer speed : Adjust the pointer speed of a mouse or trackpad.
• Reverse mouse buttons : Reverse the right mouse button to perform primary direct-manipulation actions.
Date & time
You can customise date and time settings for your device.
1 On the settings screen, tap System Date & time .
2 Customise the settings.
Memory
You can view the average amount of memory usage over a certain period of time and the memory occupied by an app.
1 On the settings screen, tap System Memory .
2 Tap to set a time slot to retrieve data.
Backup
You can back up data saved on your device to another device or account.
1 On the settings screen, tap System Backup .
2 Customise the following settings:
• LG Mobile Switch : Allow you to transfer data from an old LG device to your new LG device. See
for details.
• Backup & restore : Back up your device data or restore data to your device from a backup.
• Resetting your device may delete backup files saved in storage. Make sure to copy and store the important backup files to your PC.
• Google backup : Change Google drive backup settings. You can also check the backup account currently used, or add a new backup account.
Settings 123
Restart & reset
You can reset the device including network and app settings.
1 On the settings screen, tap System Restart & reset .
2 Customise the following settings:
• Auto-restart : Automatically restart and optimise the phone at a set time. Tap to activate this feature. The device automatically restarts at a set time and optimise itself. Select a date and time for restart.
• You can set the device to restart itself once a week. The device automatically restarts in an hour from the preset time.
• Once the device restarts, notifications and badges are erased. Save important data before the preset time.
• The Auto-restart feature is not activated in the following situations:
When the screen is turned on, when the device is in use, when the battery level is 30% or less, when the USIM card is locked, or when the device lock is activated while turning on the device.
Depending on the telecommunication provider, the auto-restart function may or may not be available.
• Network settings reset : Reset Wi-Fi, Bluetooth and other network settings.
• Reset app preferences : Reset the settings for an app. The data saved in the app will not be deleted.
• Factory data reset : Reset all settings for the device and delete data.
• Restarting and resetting your device deletes all data on it. Enter your device name, Google Account and other initial information again.
• After data initialisation, the data cannot be restored.
Settings 124
About phone
You can view information about your device, such as the name, status, software details and legal information.
On the settings screen, tap System About phone and view information.
Regulatory & safety
You can view regulatory marks and related information on your device.
On the settings screen, tap System Regulatory & safety .
Settings 125
Accessibility
You can manage accessibility plug-ins installed on your device.
1 On the settings screen, tap Accessibility .
2 Customise the following settings:
• Vision TalkBack : Set the device to notify screen status or actions via voice.
• Vision Voice notifications : Set the device to read the caller information via voice.
• Vision Font : Change the font size, bold text or type.
• Vision Display size : Set the items on the screen to a size easy for you to see. Some items may change position.
• Vision Touch zoom : Zoom in or out by tapping the screen three times.
• Vision Window zoom : Zoom in or out within a window and invert the colour.
• Vision Large mouse pointer : Magnify the mouse pointer.
• Vision High contrast screen : Turn the background colour into black for a high contrast screen.
• Vision Screen colour inversion : Increase the display colour contrast for people with low vision.
• Vision Screen colour adjustment : Adjust the display colour.
• Vision Monochrome : Switch the screen to grayscale mode.
• Vision End call with the Power key : End a call by pressing the
Power/Lock key.
• Hearing Captions : Turn on the subtitle service when playing videos for the hearing impaired.
• Hearing Flash alerts : Set the device to notify you with a blinking light for incoming calls, messages and alarms.
• Hearing Mute all sounds : Mute all sounds and lower volume on the receiver.
Settings 126
• Hearing Audio channel : Select the audio type.
• Hearing Sound balance : Adjust the audio output balance. Use the slide bar to change the balance.
• Motor & cognition Touch assistant : Turn on the touch board to make buttons and gestures easier to use.
• Motor & cognition Touch input : Enter text by touching and holding the screen or modify it by simply touching the screen.
• Motor & cognition Physical keyboard : Customise the keyboard settings.
• Motor & cognition Auto mouse click : Automatically click the mouse pointer in case of no movement.
• Motor & cognition Touch and hold for calls : Answer or decline calls by touching and holding the call button instead of dragging it.
• Motor & cognition Screen timeout : Turn off the screen automatically when the device is left idle for a specified period of time.
• Motor & cognition Touch control areas : Limit the touch area so that only a particular portion of the screen can be controlled by touch input.
• Accessibility features shortcut : Quickly access a frequently used function by tapping three times.
• Auto-rotate screen : Automatically change the screen orientation according to the physical position of the device.
• Select to Speak : Allow you to tap items to hear spoken feedback.
• Switch Access : Create key combinations to control your device.
Settings 127
05
Appendix
Language Settings
Select a language to use on your device.
• Tap Settings System Language & keyboard Language
Add language , and select a language.
- Touch and hold and drag it to the top of the language list to set it as a default language.
LG Bridge
LG Bridge overview
LG Bridge is an app that helps you manage the photos, music, videos and documents saved on your LG smartphone from your computer conveniently. You can back up contacts, photos and more to the computer or update the device software.
• See LG Bridge help for details.
• The supported features may vary depending on the device.
• LG USB driver is a necessary program to connect your LG smartphone with the computer and is installed when you install LG Bridge.
LG Bridge functions
• Manage the files on the device from a computer via Wi-Fi connection or mobile data connection.
• Back up data from the device to a computer or restore data from a computer to the device via USB cable connection.
• Update the device software from a computer via USB cable connection.
Appendix 129
Installing LG Bridge on a computer
1 Go to www.lg.com from your computer.
2 Select your region.
3 Click Support Software & Firmware .
4 Enter the name of your device.
OR
Select by the Product Category.
5 Go to PC Sync LG Bridge to download the setup file.
• Go to Details to view the minimum requirements for installing
LG Bridge.
Phone software update
LG Mobile phone software update from the
Internet
For more information about using this function, please visit http://www.lg.com/common/index.jsp, select your country and language.
This feature allows you to conveniently update the firmware on your phone to a newer version from the Internet without needing to visit a service centre. This feature will only be available if and when LG makes a newer firmware version available for your device.
Because the mobile phone firmware update requires the user’s full attention for the duration of the update process, please make sure you check all instructions and notes that appear at each step before proceeding. Please note that removing the USB cable during the upgrade may seriously damage your mobile phone.
• LG reserves the right to make firmware updates available only for selected models at its own discretion and does not guarantee the availability of the newer version of the firmware for all handset models.
Appendix 130
LG Mobile Phone software update via Overthe-Air (OTA)
This feature allows you to conveniently update your phone’s software to a newer version via OTA, without connecting a USB cable. This feature will only be available if and when LG makes a newer firmware version available for your device.
To perform the phone software update,
Settings System Update centre Software Update Check now for update .
• Your personal data from internal phone storage—including information about your Google Account and any other accounts, your system/ application data and settings, any downloaded applications and your
DRM licence—might be lost in the process of updating your phone’s software. Therefore, LG recommends that you backup your personal data before updating your phone’s software. LG does not take responsibility for any loss of personal data.
• This feature depends on the area or service provider.
Appendix 131
Anti-Theft Guide
Set up your device to prevent other people from using it if it's been reset to factory settings without your permission. For example, if your device is lost, stolen, or wiped, only someone with your Google Account or screen lock information can use the device.
All you need to make sure your device is protected is:
• Set a screen lock: If your device is lost or stolen but you have a screen lock set, the device can't be erased using the Settings menu unless your screen is unlocked.
• Add your Google Account on your device: If your device is wiped but you have your Google Account on it, the device can't finish the setup process until your Google Account information is entered again.
After your device is protected, you'll need to either unlock your screen or enter your Google Account password if you need to do a factory reset.
This ensures that you or someone you trust is doing the reset.
• Do not forget your Google Account and password you had added to your device prior to performing a factory reset. If you can't provide the account information during the setup process, you won't be able to use the device at all after performing the factory reset.
Appendix 132
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http://opensource.lge.com.
In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download.
LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to [email protected].
This offer is valid for a period of three years after our last shipment of this product. This offer is valid to anyone in receipt of this information.
Regulatory information
(Regulation ID number, E-labeling, etc.)
For regulatory details, go to Settings System Regulatory & safety .
Appendix 133
Trademarks
• For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the
Symbol together, DTS:X, and the DTS:X logo are registered trademarks or trademarks of DTS, Inc. in the United States and/or other countries.
© DTS, Inc. All Rights Reserved.
• Copyright ©2020 LG Electronics Inc. All rights reserved. LG and the
LG logo are registered trademarks of LG Group and its related entities.
• Google, Google Maps, Gmail, YouTube, Google Duo, Google Play,
Android, Chrome, Google Photos, Google Play Protect, Google Calendar,
Google Docs, Google Drive, Google Sheets and other related marks and logos are trademarks of Google LLC.
• Bluetooth
®
is a registered trademark of Bluetooth SIG, Inc. worldwide.
• Wi-Fi
®
and the Wi-Fi logo are registered trademarks of the Wi-Fi
Alliance.
• All other trademarks and copyrights are the property of their respective owners.
Appendix 134
DECLARATION OF CONFORMITY
Hereby, LG Electronics declares that this LM-Q630EAW product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU .
A copy of the Declaration of Conformity can be found at http://www.lg.com/global/declaration
Wi-Fi (WLAN)
The use of the 5150 – 5350 MHz band is restricted to indoor use only.
More information
Tempered glass parts
Tempered glass parts of this device are not permanent and they may wear out over time.
• If you drop your device on a hard surface or subject it to severe impact, the tempered glass may be damaged.
If this happens, stop using your device immediately and contact an LG
Customer Service Centre.
• You can purchase protective cases to protect your device from damage on the market.
Note that these protective cases are not covered under the warranty service provided by LG Electronics and safety is not guaranteed.
Aspect ratio
Some downloaded apps may not support specific aspect ratio.
In this case, select the most optimal screen ratio for the app or consult the app provider for more information.
Appendix 135
Guide to data transfers
• For the data that can be exchange between LG devices or between the
LG device and a third party device, see the following table.
Type Item details
LG device
→
LG device
Third party
Android device
→
LG device iOS device
→
LG device
Personal data
Contacts, messages, dial logs, calendar, voice recordings
Memos
Media data
Screen settings
Apps
Others
Alarms
Photos, videos, songs, documents
Home screen settings
(folders and widgets)
Lock screen settings
(screen lock settings excluded)
Downloaded apps
Personal data of the downloaded app
Public certificate
Settings (Wi-Fi, Bluetooth,
Calls, sound & notification, accessibility, battery)
○
○
○
○
○
○
○
○
○
○
○
X
X
○
X
X
○
X
○
X
○
○
X
○
X
X
-
X
X
• Some data may not be transmitted depending on the software version, app version, operating system, manufacturer or service provider’s policy.
Appendix 136
FAQ
This chapter lists some problems you might encounter when using your device. Some problems require you to call your service provider, but most are easy to fix yourself.
Device overheats
Device overheats while it is used.
In the following cases, the battery consumption increases and the device may overheat:
• When you turn on the device for the first time or back up the data
• When running multiple apps simultaneously
- When multiple apps are running in the background
- When downloading large files while making a video call or recording a video
• When using features that require high power
- When watching video streaming on the internet, or recording a long video
- When playing high-end games for long time
- When using the device with maximum screen brightness for a long time
• When using lots of mobile data
- When using Wi-Fi hotspot or tethering
- When synchronising the data for multiple accounts simultaneously
Appendix 137
• Other cases
- When roaming overseas
- When using the device in areas with weak signals or no reception
- When charging the device with the charger/USB cable port that is damaged or contaminated with foreign substance
• Some of the above cases may not apply depending on the features and apps.
Device overheats while charging.
• The device and the charger may become hot while charging. If the battery temperature rises above a certain level, the device may stop charging.
- Disconnect the charger from the device and close any running apps.
Let the device cool down before charging the device or running an app again.
- Stop charging if the charger/USB cable port at the lower part of the device overheats, and visit the nearest LG Customer Service Centre.
How to solve overheating of the device
• Close any running apps or features, and let the device cool down.
• Always update the software to the latest version.
• Turn off Wi-Fi, Bluetooth, or GPS features while not using them.
• Close apps you don’t use.
• If you are using the device with maximum screen brightness, decrease the brightness.
• If the device overheats for a prolonged period, stop using it for a while.
If the device continues to overheat, visit the LG Customer Service
Centre.
Appendix 138
Usage limitations when the device overheats
If the device overheats while using it or charging, some features, apps, or even the device may be turned off.
This is a normal operation for the devices that support this feature.
• If the device temperature rises above a certain level, a warning message appears.
- If you play high-end games, record videos, or upload large files, the device may overheat for a prolonged period. In this case, a warning message may appear to notify automatic shutdown.
Turn off the device or close any running apps or features, and let the device cool down.
• The screen brightness and the operating speed may be limited to cool down the device. Any running apps or features may slow down or stop.
The device may stop charging.
SIM card error
Make sure the SIM card is correctly inserted.
No network connection or dropped network
Signal is weak. Move to a window or an open area.
You are outside the carrier network area. Move and check the network.
Calls are not available
New network not authorised.
Make sure you have not set call barring for the incoming number.
Make sure you have not set call barring for the number you are dialing.
Device cannot be turned on
When the battery is completely discharged, your device will not turn on.
Fully charge the battery before turning on the device.
Appendix 139
Charging error
Make sure device is charging at a normal temperature.
Check the charger and its connection to the device.
Use only in-box accessories which are authorised by LG.
The battery depletes faster than when first purchased
When you expose the device or the battery to very cold or hot temperatures, the battery life may be reduced.
Battery consumption will increase when you use certain features or apps, such as GPS, games or the Internet.
The battery is consumable and the battery life will get shorter over time.
Error messages appear when launching the camera
Charge the battery.
Free some memory by transferring files to a computer or deleting files from your device.
Restart the device.
If you are still having trouble with the camera app after trying these tips, contact a LG Electronics Service Centre.
The photo quality is poor
The quality of your photos may vary, depending on the surroundings and the photography techniques you use.
If you take photos and videos, standard angle quality is better than wideangle.
If you take photos in dark areas, at night or indoors, image noise may occur or images may be out of focus.
If you have any problems, reset the options.
Appendix 140
The touch screen responds slowly or incorrectly
If you attach a screen protector or optional accessories to the touch screen, the touch screen may not function properly.
If you are wearing gloves, if your hands are not clean while touching the touch screen or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.
The touch screen may malfunction in humid conditions or when exposed to water.
Restart your device to clear any temporary software bugs.
If the touch screen is scratched or damaged, visit a LG Electronics Service
Centre.
Hangs or freezes
Restart the device
• If your device freezes or hangs, you may need to close apps or turn the device off and then on again.
Perform a boot-up
• A soft reset may be used to reset the device if the screen freezes, or the buttons, touch screen or device are no longer responding.
• To perform a soft reset of your device, simply press and hold the
Volume Down and Power keys until the device restarts.
Appendix 141
Reset the device
• If the methods above do not solve your problem, perform a factory data reset.
• On the settings screen, tap System Restart & reset Factory data reset .
- This method resets all settings for the device and deletes data.
Before performing the factory data reset, remember to make backup copies of all important data stored in the device.
- If you registered a Google Account to the device, you must sign in to the same Google Account after resetting the device.
Bluetooth device is not located
Make sure the Bluetooth wireless feature is activated on your device.
Make sure the Bluetooth wireless feature is activated on the device you wish to connect to.
Make sure your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).
If the tips above do not solve your problem, contact a LG Electronics
Service Centre.
A connection is not established when you connect the device to a computer
Make sure the USB cable you are using is compatible with your device.
Make sure you have the proper driver installed and updated on your computer.
Downloaded application causes a lot of errors
Application has problems.
Remove and reinstall the application.
This handset is not suitable for people who have a visual impairment
due to the touch screen keyboard.
Appendix 142
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Key Features
- Quad Camera
- Macro Camera
- Quad-Cell Technology
- Super Wide Camera
- Depth Camera
- AI Camera