Dell UP3216Q electronics accessory User's Guide

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Dell UP3216Q electronics accessory User's Guide | Manualzz

Dell UltraSharp 32 Monitor

User’s Guide

Model No. : UP3216Q

Regulatory model: UP3216Qt

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright © 2015-2019 Dell Inc. All rights reserved.

This product is protected by U.S. and international copyright and intellectual property laws.

Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

2019 - 10 Rev. A05

Contents

1 About Your Monitor . . . . . . . . . . . . . . . . . . . . . . . 5

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . .5

Product Features . . . . . . . . . . . . . . . . . . . . . . . . . .7

Identifying Parts and Controls . . . . . . . . . . . . . . . . . . .8

Monitor Specifications . . . . . . . . . . . . . . . . . . . . . . 11

Plug and Play Capability . . . . . . . . . . . . . . . . . . . . . 20

LCD Monitor Quality and Pixel Policy. . . . . . . . . . . . . . 20

Maintenance Guidelines . . . . . . . . . . . . . . . . . . . . . 21

2 Setting Up the Monitor . . . . . . . . . . . . . . . . . . . 22

Attaching the Stand. . . . . . . . . . . . . . . . . . . . . . . . 22

Organizing the Cables . . . . . . . . . . . . . . . . . . . . . . 24

Attaching the Cable Cover. . . . . . . . . . . . . . . . . . . . 25

Wall Mounting (Optional) . . . . . . . . . . . . . . . . . . . . 26

3 Operating the Monitor . . . . . . . . . . . . . . . . . . . . 27

Using the Front Panel Controls . . . . . . . . . . . . . . . . . 27

Using the On-Screen Display (OSD) Menu . . . . . . . . . . . 30

Using the Tilt, Swivel, and Vertical Extension. . . . . . . . . . 45

4 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 46

Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Built-in Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . 47

Common Problems . . . . . . . . . . . . . . . . . . . . . . . 49

Product Specific Problems. . . . . . . . . . . . . . . . . . . . 52

Troubleshooting the Card Reader. . . . . . . . . . . . . . . . 54

Contents  3

5 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

WARNING: Safety Instructions . . . . . . . . . . . . . . . 56

FCC Notices (U.S. Only) and Other Regulatory Information . 56

Contact Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Setting Up Your Monitor . . . . . . . . . . . . . . . . . . . . . 57

4  Contents

About Your Monitor

Package Contents

Your monitor ships with the components shown below. Ensure that you have received all the components and

Contact Dell if something is missing.

NOTE: Some items may be optional and may not ship with your monitor.

Some features or media may not be available in certain countries.

NOTE: To set up with any other stand, please refer to the respective stand setup guide for setup instructions.

• Monitor

• Stand

• Cable Cover

About Your Monitor  5

UP3216Q

UP3216Q

UP3216Q

UP3216Q

• Power cable (varies by countries)

• HDMI (MHL) Cable

• DisplayPort cable (Mini-

DP to DP)

• USB 3.0 upstream cable

(enables the USB ports on the monitor)

• Quick Setup Guide

• Safety and Regulatory information Guide

• Factory Calibration

Report

6  About Your Monitor

Product Features

The Dell UltraSharp 32 Monitor (Model # UP3216Q) has an active matrix, thinfilm transistor (TFT), liquid crystal display (LCD), and LED backlight. The monitor features include:

• 80.1 cm (31.5-inch) active area display (Measured diagonally) 3840 x 2160 resolution, plus full-screen support for lower resolutions.

• Tilt, swivel and vertical extension adjustment capabilities.

• Removable pedestal and Video Electronics Standards Association (VESA™)

100 mm mounting holes for flexible mounting solutions.

• Plug and play capability if supported by your system.

• On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.

• Security lock slot.

• Asset Management Capability.

• RoHS compliant.

• BFR/PVC Free monitor (excluding cables).

• Arsenic-Free glass and Mercury Free for Panel only.

• Energy Gauge shows the energy level being consumed by the monitor in real time.

• TCO Certified Displays.

About Your Monitor  7

Identifying Parts and Controls

Front View

1

3

4

1

2

2

Front view Front panel controls

Label Description

1

Function buttons (For more information, see Operating the Monitor

)

2 Power On/Off button (with LED indicator)

Back View

Back view

5

6

Back view with monitor stand

7

8  About Your Monitor

Label Description

1 VESA mounting holes (100 mm x 100 mm - behind attached VESA Cover)

2 Regulatory label

Use

Wall mount monitor using VESAcompatible wall mount kit (100 mm x

100 mm).

Lists the regulatory approvals.

3 Security lock slot Secures monitor with security cable lock.

4 Barcode serial number label Refer to this label if you need to contact Dell for technical support.

5 Stand release button Release stand from monitor.

6 USB downstream port with battery charging

Connect your USB device. You can only use this connector after you have connected the USB cable to the computer and USB upstream connector on the monitor.

7 Cable management slot Use to organize cables by placing them through the slot.

Side View

Card Reader Slot

About Your Monitor  9

Bottom View

8 8

1 2 3 4 5 6 7

Label Description Use

1 AC power connector To connect the monitor power cable.

2 HDMI (MHL) connector Connect your computer with HDMI (MHL) cable.

3 DisplayPort in connector

Connect your computer with DP cable.

4 Mini DisplayPort in connector

Connect your computer with Mini DP to DP cable.

5 Audio line-out port Connect speakers to playback audio coming through HDMI or DP audio channels.

Only supports 2-channel audio.

6 USB upstream port

NOTE: The audio line-out port does not support headphones.

Connect the USB cable that comes with your monitor to the computer. Once this cable is connected, you can use the USB downstream connectors on the monitor.

7 USB downstream ports Connect your USB device. You can only use this connector after you have connected the USB cable to the computer and USB upstream connector on the monitor.

8 Dell Soundbar mounting slots

Attaches the optional Dell Soundbar.

NOTE: Please remove the plastic strip covering the mounting slots before affixing the Dell Soundbar.

10  About Your Monitor

Monitor Specifications

Flat panel Specifications

Screen type

Panel type

Viewable image dimensions

Diagonal

Horizontal

Vertical

Active matrix - TFT LCD

In Plane Switching

80.1 cm (31.5-inches viewable image size)

697.9 mm (27.5 inches)

392.6 mm (15.5 inches)

Pixel pitch

Viewing angle

Luminance output

Contrast ratio

Dynamic contrast ratio

Faceplate coating

Backlight

Response Time

Color depth

Color gamut (Typical)

0.182 mm

178° (vertical) typ, 178° (horizontal) typ

300 cd/m² (typ)

1000:1 (typ)

2,000,000:1

Antiglare with hard-coating 3H

LED edge light system

8 ms (typical), 6 ms (fast mode)

1.0737 B (10 Bits)

100% (sRGB) 99.5% (Adobe RGB)

Resolution Specifications

Horizontal scan range

Vertical scan range

Maximum resolution

30 kHz to 140 kHz (automatic)

24 Hz to 75 Hz (automatic)

3840x2160 at 60Hz

Video Supported Modes

Video display capabilities (HDMI playback) 480p, 576p, 720p, 1080p and

2160p

About Your Monitor  11

Preset Display Modes

Display Mode Horizontal

Frequency

(kHz)

720 x 400 31.5

640 x 480

640 x 480

800 x 600

800 x 600

1024 x 768

1024 x 768

1152 x 864

1280 x 800

1280 x 1024

1280 x 1024

1600 x 1200

1920 x 1080

2048 x 1152

2560 x 1440

3840 x 2160

3840 x 2160

31.5

37.5

37.9

46.9

48.4

60.0

67.5

49.3

64.0

80.0

75.0

67.5

71.6

88.8

65.68

133.313

60.0

75.0

75.0

60.0

60.0

75.0

60.0

60.0

Vertical

Frequency

(Hz)

70.0

60.0

75.0

60.0

75.0

60.0

60.0

30.0

60.0

Pixel Clock

(MHz)

28.3

25.2

31.5

40.0

49.5

65.0

78.8

108.0

71.0

108.0

135.0

162.0

193.5

197.0

241.5

262.75

533.25

-/-

+/+

+/+

+/+

+/+

+/+

-/+

+/+

Sync Polarity

(Horizontal/

Vertical)

-/+

-/-

-/-

+/+

+/+

+/-

+/-

+/+

+/+

Electrical Specifications

Video input signals Digital video signal for each differential line, predifferential line at 100 ohm impedance.

HDMI1.4/HDMI2.0(MHL2.0) signal input support.

AC input voltage/ frequency/current

100 to 240 VAC/50 or 60 Hz ± 3 Hz/1.7 A (Max.)

Inrush current 120 V:30 A (Max.)

240 V:60 A (Max.)

12  About Your Monitor

Physical Characteristics

Connector type HDMI(MHL) connector.

DisplayPort connector.

Mini DisplayPort connector.

USB 3.0 update stream port connector.

USB 3.0 down stream port connector x 4.

(Port with lightning icon is for BC 1.2)

Signal cable type HDMI 1.8 M cable.

DisplayPort to Mini DisplayPort 1.8 M cable.

USB 3.0 1.8 M cable.

Dimensions (with stand)

Height (extended)

Height (compressed)

Width

Depth

Dimensions (without stand)

Height

Width

Depth

Stand dimensions

Height (extended)

Height (compressed)

Width

Depth

Weight

Weight with packaging

Weight with stand assembly and cables

Weight without stand assembly

(For wall mount or VESA mount considerations - no cables)

Weight of stand assembly

Front frame gloss

572.4 mm (22.5 inches)

482.6 mm (19.0 inches)

749.9 mm (29.5 inches)

214.0 mm (8.4 inches)

444.6 mm (17.5 inches)

749.9 mm (29.5 inches)

51.5 mm (2.0 inches)

418.1 mm (16.5 inches)

381.8 mm (15.0 inches)

250.0 mm (9.8 inches)

214.0 mm (8.4 inches)

15.2 kg (33.44 lb)

11.2 kg (24.64 lb)

8.6 kg (18.92 lb)

2.6 kg (5.72 lb)

Black Frame - 13.0 gloss unit (max.)

About Your Monitor  13

Environmental Characteristics

Temperature

Operating

Non-operating

0 °C to 35 °C

Storage: -20 °C to 60 °C (-4 °F to 140 °F)

Shipping: -20 °C to 60 °C (-4 °F to 140 °F)

Humidity

Operating

Non-operating

10% to 80% (non-condensing)

Storage: 5% to 90% (non-condensing)

Shipping: 5% to 90% (non-condensing)

Altitude

Operating

Non-operating

Thermal dissipation

5,000 m (16,400 ft) max

12,191 m (40,000 ft) max

443.80 BTU/hour (maximum)

204.80 BTU/hour (typical)

Power Management Modes

If you have VESA’s DPM™ compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is referred to as Power Save Mode*. If the computer detects input from keyboard, mouse, or other input devices, the monitor automatically resumes functioning. The following table shows the power consumption and signaling of this automatic power saving feature:

VESA

Modes

Normal operation

Horizontal

Sync

Active

Active-Off mode

Inactive

Switch Off -

Vertical

Sync

Active

Inactive

-

Video

Active

Off

-

Power

Indicator

White

Glowing

White

Off

Power

Consumption

70 W

(typical)/130 W

(maximum) **

Less than 0.3 W

Less than 0.3 W

Power Consumption P on

Total En er gy Consum ptio n(TEC)

44.4 W

137.7 kWh

The OSD will only function in the normal operation mode. When any button is pressed in Active-Off mode, the following message will be displayed:

14  About Your Monitor

Dell UltraSharp UP3216Q

There is no signal coming from your computer. Press any key on the

keyboard or move the mouse to wake it up. If there is no display, press the monitor button now to select the correct input source on the

On-Screen-Display menu.

*Zero power consumption in OFF mode can only be achieved by

disconnecting the power adapter from the monitor.

**Maximum power consumption with maximum luminance, and USB active.

This document is informational only and reflects laboratory performance.

Your product may perform differently, depending on the software, components and peripherals you ordered and shall have no obligation to update such information. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied.

Activate the computer and the monitor to gain access to the OSD.

NOTE:

P on

: Power consumption of On Mode measured with reference to Energy

Star test method.

TEC: Total energy consumption in kWh measured with reference to Energy

Star test method.

About Your Monitor  15

Pin Assignments

19-pin HDMI Connector

Pin Number 19-pin Side of the monitor connector

1 TMDS DATA 2+

2

3

4

TMDS DATA 2 SHIELD

TMDS DATA 2-

TMDS DATA 1+

7

8

5

6

9

10

TMDS DATA 1 SHIELD

TMDS DATA 1-

TMDS DATA 0+

TMDS DATA 0 SHIELD

TMDS DATA 0-

TMDS CLOCK+

Pin Number 19-pin Side of the monitor connector

11 TMDS CLOCK SHIELD

12

13

14

TMDS CLOCK-

CEC

NC

15

16

17

18

19

DDC CLOCK (SCL)

DDC DATA (SDA)

GROUND

+5 V POWER

HOT PLUG DETECT

DisplayPort Connector (DP in and DP out)

Pin Number 20-pin Side of the monitor connector

1 ML3(n)

2

3

GND

ML3(p)

6

7

8

4

5

9

10

ML2(n)

GND

ML2(p)

ML1(n)

GND

ML1(p)

ML0(n)

Pin Number 20-pin Side of the monitor connector

11 GND

12

13

ML0(p)

GND

14

15

16

17

18

19

20

GND

AUX(p)

GND

AUX(n)

HPD

Return

+3.3 V DP_PWR

16  About Your Monitor

Mini DisplayPort Connector

Pin Number 20-pin Side of the monitor connector

1 GND

2

3

4

5

Hot Plug Detect

ML3(n)

CONFIG1

ML3(p)

8

9

6

7

10

CONFIG2

GND

GND

ML2(n)

ML0(n)

Pin Number 20-pin Side of the monitor connector

11 ML2(p)

12

13

14

15

ML0(p)

GND

GND

ML1(n)

16

17

18

19

20

AUX(p)

ML1(p)

AUX(n)

Return

+3.3 V DP_PWR

Universal Serial Bus (USB) Interface

This section gives you information about the USB ports that are available on the back and bottom of your monitor.

NOTE: The USB ports on this monitor are USB 3.0 compliant.

Transfer speed

Super Speed

Hi-Speed

Full Speed

Data rate

5 Gbps

480 Mbps

12 Mbps

Power consumption

4.5 W (Max., each port)

2.5 W (Max., each port)

2.5 W (Max., each port)

NOTE: Up to 2 A on USB downstream port (port with lightning icon) with BC 1.2 compliance devices; up to 0.9 A on the other 3 USB downstream ports.

About Your Monitor  17

USB Upstream Connector USB Downstream Connector

Pin Number Signal Name

1 VBUS

2

3

4

7

8

5

6

9

Shell

D-

D+

GND

StdB_SSTX-

StdB_SSTX+

GND_DRAIN

StdB_SSRX-

StdB_SSRX+

Shield

Pin Number Signal Name

1 VBUS

2

3

4

D-

D+

GND

7

8

5

6

9

Shell

StdA_SSRX-

StdA_SSRX+

GND_DRAIN

StdA_SSTX-

StdA_SSTX+

Shield

USB ports

• 1 upstream - bottom

• 4 downstream - 1 at back, 3 at bottom

Power Charging Port - the one on the rear cover (Port with lightning icon); supports fast current charging capability if the device is BC 1.2 compatible.

NOTE: USB 3.0 functionality requires a USB 3.0 compatible computer and devices.

NOTE: For computers running Windows® 7 must have Service Pack 1

(SP1) installed. The monitor’s USB interface works only when the monitor is On or in Power Save Mode. If you turn Off the monitor and then turn it

On, the attached peripherals may take a few seconds to resume normal functionality.

18  About Your Monitor

Card Reader Specifications

Overview

• The Flash Memory Card Reader is a USB storage device that allows users to read and write information from and into the memory card.

• The Flash Memory Card Reader is automatically recognized by Microsoft®

Windows® 7 Service Pack (SP1) and Windows® 8/Windows® 8.1/

Windows® 10.

• Once installed and recognized, memory card (slot) appears drive letter.

• All standard file operations (copy, delete, drag-and-drop, etc.) can be performed with this drive.

NOTE: Install the Card Reader driver to ensure memory cards are detected properly when inserted into the card slot.

Features

The Flash Memory Card Reader has the following features:

• Supports Microsoft® Windows® 7 Service Pack (SP1) and Windows® 8/

Windows® 8.1/Windows® 10 operating systems.

• Mass Storage Class device (No drivers are required under Microsoft®

Windows® 7 Service Pack (SP1) and Windows® 8/Windows® 8.1)/

Windows® 10.

• Supports various memory card media.

The following table lists the memory cards supported:

Slot Number Flash memory cards type

1

MS Pro HG, High Speed Memory Stick (HSMS), Memory

Stick PRO (MSPRO), Memory Stick Duo (w Adapter),

MS Duo Secure Digital (Mini-SD), Secure Digital Card, Mini

Secure Digital (w Adaptor), TransFlash (SD, including SDHC),

MultiMediaCard (MMC)

About Your Monitor  19

Maximum Card Capacity Supported by the UP3216Q card reader

Card type Support Specification

Support Maximum

Capacity by Spec.

UP3216Q

MS Pro HG

MS Duo

SD

Memory Stick Pro-HG

Support USB 3.0 speed

Memory Stick Duo

Specification

SD Memory Card support USB 3.0 speed

32 GB

32 GB

1 TB

Supported

Supported

Supported

MMC

Multi Media Card

System Specification

32 GB Supported

General

Connection type

Supported OS

USB 3.0 High Speed Device (USB High Speed Device compatible)

Microsoft® Windows® 7 Service Pack (SP1) and

Windows® 8/Windows® 8.1/Windows® 10

Plug and Play Capability

You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display

Identification Data (EDID) using Display Data Channel (DDC) protocols so that the system can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can select different settings if desired.

For more information about changing the monitor settings, see Operating the

Monitor

.

LCD Monitor Quality and Pixel Policy

During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell

Monitor Quality and Pixel Policy, see Dell Support site at: http://www.dell.com/ support/monitors .

20  About Your Monitor

Maintenance Guidelines

Cleaning Your Monitor

WARNING:

Read and follow the Safety Instructions before cleaning the

monitor.

WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet.

For best practices, follow the instructions in the list below while unpacking, cleaning, or handling your monitor:

• To clean your antistatic screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the antistatic coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.

• Use a lightly-dampened, warm cloth to clean the monitor. Avoid using detergent of any kind as some detergents leave a milky film on the monitor.

• If you notice white powder when you unpack your monitor, wipe it off with a cloth.

• Handle your monitor with care as dark-colored monitors may scratch and show white scuff marks more than light-colored monitors.

• To help maintain the best image quality on your monitor, use a dynamically changing screen saver and turn Off your monitor when not in use.

About Your Monitor  21

Setting Up the Monitor

Attaching the Stand

NOTE: The stand is detached from the monitor when it is shipped from the factory.

NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for the set up instructions.

To attach the monitor stand:

1. Remove the cover and place the monitor on it.

2. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor.

3. Press the stand till it snaps into its place.

Connecting Your Monitor

WARNING: Before you begin any of the procedures in this section, follow the

Safety Instructions

.

To connect your monitor to the computer:

1. Turn Off your computer and disconnect the power cable.

2. Connect the black HDMI cable or the DP (DisplayPort) cable to the corresponding video port on the back of your computer.

Do not use all the cables on the same computer.

Use all of the cables only when they are connected to different computers with appropriate video systems.

22  Setting Up the Monitor

Connecting the black HDMI Cable

HDMI

Connecting the black DisplayPort (or miniDP) cable

or

DP

Connecting the USB 3.0 cable

After you have completed connecting the HDMI/DP/mini DP cable, follow the procedure below to connect the USB 3.0 cable to the computer and complete your monitor setup:

1. Connect the upstream USB 3.0 port (cable supplied) to an appropriate USB

3.0 port on your computer. (See

Bottom View for details.)

2. Connect the USB 3.0 peripherals to the downstream USB 3.0 ports on the monitor.

3. Plug the power cables for your computer and monitor into a nearby outlet.

4. Turn On the monitor and the computer.

If your monitor displays an image, installation is complete. If it does not display an image, see

Troubleshooting .

5. Use the cable slot on the monitor stand to organize the cables.

Setting Up the Monitor  23

USB

CAUTION: The graphics are used for the purpose of illustration only.

Appearance of the computer may vary.

Organizing the Cables

After attaching all necessary cables to your monitor and computer, (See

Connecting Your Monitor for cable attachment,) use the cable management

slot to organize all cables as shown above.

24  Setting Up the Monitor

Attaching the Cable Cover

2

1

Removing the Stand

NOTE: To prevent scratches on the LCD screen while removing the stand, ensure that the monitor is placed on a clean surface.

NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up instructions.

To remove the stand:

1. Place the monitor on a flat surface.

2. Press and hold the stand release button.

3. Lift the stand up and away from the monitor.

Setting Up the Monitor  25

Wall Mounting (Optional)

(Screw dimension: M4 x 10 mm).

Refer to the instructions that come with the VESA-compatible wall mounting kit.

1. Place the monitor panel on a soft cloth or cushion on stable flat table.

2. Remove the stand.

3. Use a screwdriver to remove the four screws securing the plastic cover.

4. Attach the mounting bracket from the wall mounting kit to the monitor.

5. Mount the monitor on the wall by following the instructions that came with the wall mounting kit.

NOTE: For use only with UL or CSA or GS-listed wall mount bracket with minimum weight/load bearing capacity of 8.6 kg (18.92 lb).

26  Setting Up the Monitor

Operating the Monitor

Using the Front Panel Controls

Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls, an OSD shows the numeric values of the characteristics as they change.

Preset Modes

Brightness/Contrast

Input Source

Menu

Exit

11

2

3

4

5

6

The following table describes the front panel buttons:

Front panel button Description

1

Shortcut key/

Preset Modes

Use this button to choose from a list of preset color modes.

2

Shortcut key/

Brightness/

Contrast

Use this button to directly access the Brightness/

Contrast menu.

Operating the Monitor  27

3

4

Input Source

Use the Input Source button to select between different video signals that may be connected to your monitor.

• DisplayPort input

• Mini DisplayPort input

• HDMI(MHL) input

Displays the source selection bar. Press and buttons to move between the setting options and press to select the input source you want.

Use the Menu button to launch the on-screen display (OSD) and select the OSD Menu. See

Accessing the Menu System

.

Menu

5

Use the Exit button to go back to the main menu or exit the OSD main menu.

Exit

6 Power (with power light indicator)

Use the Power button to turn the monitor On and

Off.

The white LED indicates the monitor is On and fully functional.

A glowing white LED indicates DPMS Power Save

Mode.

28  Operating the Monitor

Front Panel Button

Use the buttons on the front of the monitor to adjust the image settings.

Front Panel

Button

1

Up

2

3

Down

OK

Description

Use the Up button to adjust (increase ranges) items in the OSD menu.

Use the Down button to adjust (decrease ranges) items in the OSD menu.

Use the OK button to confirm your selection.

4

Back

Use the Back button to go back to the previous menu.

Operating the Monitor  29

Using the On-Screen Display (OSD) Menu

Accessing the Menu System

NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the

OSD menu to disappear.

1. Press the Menu button to launch the OSD menu and display the main menu.

Dell UltraSharp UP3216Q Energy Use

Brightness/Contrast

Input Source

Color

Display

PIP/PBP

75%

Energy

Menu

Personalize

Others

75%

Resolution : 1920x1080, 60Hz Maximum : 3840x2160, 60Hz

2. Press the and buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the following table for a complete list of all the options available for the monitor.

3. Press the or button once to activate the highlighted option.

4. Press the and buttons to select the desired parameter.

5. Press the button to enter the slide bar and then use the or button, according to the indicators on the menu, to make your changes.

6. Press the button once to return to the main menu to select another option or press the button two or three times to exit from the OSD menu.

30  Operating the Monitor

Icon

Menu and

Submenus

Energy Use

Brightness/

Contrast

Brightness

Contrast

Description

This meter shows the energy level being consumed by the monitor in real time.

Use this menu to activate Brightness/Contrast adjustment.

Dell UltraSharp UP3216Q Energy Use

Brightness/Contrast

Input Source

Color

Display

PIP/PBP

Energy

Menu

Personalize

Others

75% 75%

Maximum : 3840x2160, 60Hz Resolution : 1920x1080, 60Hz

Brightness adjusts the luminance of the backlight.

Press the button to increase brightness and press the button to decrease brightness (min 0

~ max 100).

NOTE: Manual adjustment of Brightness is disabled when Dynamic Contrast is switched On and when Preset Modes is set to CAL1 or CAL2 .

Adjust Brightness first, and then adjust Contrast only if further adjustment is necessary.

Press the button to increase contrast and press the button to decrease contrast (min 0 ~ max

100).

The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen.

NOTE: Manual adjustment of Contrast is disabled when Preset Modes is set to CAL1 or CAL2 .

Operating the Monitor  31

Input Source Use the Input Source menu to select between different video signals that may be connected to your monitor.

Dell UltraSharp UP3216Q Energy Use

Brightness/Contrast

Input Source

Auto Select

DP

Color

Display mDP

HDMI (MHL)

PIP/PBP

Energy

Menu

Personalize

Others

Resolution : 1920x1080, 60Hz Maximum : 3840x2160, 60Hz

Auto Select

DP mDP

HDMI(MHL)

Color

Use to select Auto Select , the monitor scans for available input sources.

Select DisplayPort input when you are using the

DisplayPort (DP) connector. Press the button to select the DisplayPort input source.

Select Mini DisplayPort input when you are using the Mini DisplayPort (DP) connector. Press the button to select the Mini DisplayPort input source.

Select HDMI(MHL) input when you are using the

HDMI(MHL) connector. Press the button to select the HDMI(MHL) input source.

Use the Color Settings menu to adjust the monitor’s color settings.

Dell UltraSharp UP3216Q Energy Use

Brightness/Contrast Input Color Format RGB

Input Source Gamma PC

Color

Display

PIP/PBP

Energy

Menu

Personalize

Others

Preset Modes

Zonal Color Space

Contrast (2)

Reset Color

Standard

Off

Resolution : 1920x1080, 60Hz Maximum : 3840x2160, 60Hz

32  Operating the Monitor

Input Color

Format

Allows you to set the video input mode to:

• RGB: Select this option if your monitor is connected to a computer or DVD player using the HDMI or DP/Mini DP cable.

• YPbPr: Select this option if your DVD player supports only YPbPr output.

Gamma Allows you to set the Gamma to PC or MAC .

Preset Modes Allows you to choose from a list of preset color modes.

Dell UltraSharp UP3216Q Energy Use

Brightness/Contrast

Standard

Input Source Multimedia

Color

Display

Preset Modes Movie

Game

PIP/PBP

Energy

Paper

Color Temp.

Menu

Personalize

Others

Color Space

Custom Color

Resolution : 1920x1080, 60Hz Maximum : 3840x2160, 60Hz

Operating the Monitor  33

• Standard: Loads the monitor’s default color settings. This is the default preset mode.

• Multimedia: Loads color settings ideal for multimedia applications. Applies to HDMI input with CEA timing (YUV color domain) only.

• Movie: Loads color settings ideal for movies.

Applies to HDMI input with CEA timing (YUV color domain) only.

• Game: Loads color settings ideal for most gaming applications.

• Paper: Loads brightness and sharpness settings ideal for viewing text. Blend the text background to simulate paper media without affecting color images. Applies to RGB input format only.

• Color Temp.: The screen appears warmer with a red/yellow tint with slider set at 5,000K or cooler with blue tint with slider set at 10,000K.

• Color Space: Allows users to select the color space: Adobe RGB , sRGB ,

DCI-P3, REC709 , CAL1 , CAL2 .

Dell UltraSharp UP3216Q Energy Use

Brightness/Contrast

Input Source

Adobe RGB sRGB

Color

Display

Preset Modes DCI-P3

REC709

PIP/PBP CAL 1

CAL 2 Energy

Menu

Personalize

Others

Maximum : 3840x2160, 60Hz Resolution : 1920x1080, 60Hz

– Adobe RGB: This mode is compatible with

Adobe RGB (99.5% coverage).

– sRGB: Emulates 100% sRGB.

– DCI-P3: This mode reproduces 87% of

DCI-P3 digital cinema color standard.

– REC709: This mode matches 100% REC

709 standard.

34  Operating the Monitor

– CAL1/CAL2: User calibrated preset mode using Dell Ultrasharp Color Calibration

Software or other Dell approved software.

Dell Ultrasharp Color Calibration Software works with the X-rite colorimeter i1Display

Pro. The i1Display Pro can be purchased from the Dell Electronics, Software and

Accessories website.

NOTE: Accuracy of sRGB , Adobe RGB, DCI-P3,

REC709, CAL1 and CAL2 are optimized for RGB input color format. For optimal color accuracy of sRGB and Adobe RGB, turn Uniformity

Compensation to Off .

NOTE: Factory Reset will remove all calibrated data in CAL1 and CAL2 .

• Custom Color: Allows you to manually adjust the color settings. Press the and buttons to adjust the Red, Green, and Blue values and create your own preset color mode.

Use the and buttons to select the Gain,

Offset, Hue, Saturation.

Custom Color

Gain

Offset

Hue

Saturation

– Gain: Select it to adjust input RGB signal gain level (default value are 100).

– Offset: Select it to adjust RGB black-level offset value (default value are 50) to control your monitor base color.

– Hue: Select it to adjust RGBCMY hue value individually (default value are 50).

– Saturation: Select it to adjust RGBCMY saturation value individually (default value are 50).

Operating the Monitor  35

Zonal Color

Space

Contrast (2)

Reset Color

Allows you to display different color spaces on the left and right half of the screen. When Zonal Color

Space is On, the right half retains the current selected color space. You can select the color space of the left half with options on the list.

• Off: Disables zonal color space feature.

• Adobe RGB: This mode is compatible with

Adobe RGB (99.5% coverage).

• sRGB: Emulates 100% sRGB.

• DCI-P3: This mode reproduces 87% of DCI-P3 digital cinema color standard.

• REC709: This mode matches 100% Rec 709 standard.

• CAL1/CAL2: User calibrated preset mode using Dell Ultrasharp Color Calibration

Software or other Dell approved software. Dell

Ultrasharp Color Calibration Software works with the X-rite colorimeter i1Display Pro. The i1Display Pro can be purchased from the Dell

Electronics, Software and Accessories website.

NOTE: When Zonal Color Space is turned on, the left side of the screen will adopt the brightness setting of the right side. Furthermore the factory

Uniformity Compensation and Dynamic Contrast will be disabled.

NOTE: To ensure optimal color accuracy it is not recommended to adjust the Contrast or

Brightness settings after calibrating CAL1 and

CAL2 . It is recommended to calibrate CAL1 and

CAL2 to the same desired luminance level before turning on Zonal Color Space .

Allows you to adjust the contrast on the left side of the screen when Zonal Color Space or/and PIP/

PBP Mode is turned on.

Resets your monitor’s color settings to the factory defaults.

36  Operating the Monitor

Display Use the Display Settings to adjust image.

Dell UltraSharp UP3216Q Energy Use

Brightness/Contrast Aspect Ratio Wide 16:9

Input Source Sharpness 50

Color Dynamic Contrast

Display Response Time Normal

PIP/PBP

Energy

Uniformity Compensation

HDMI 2.0

Calibrated

Disable

Menu Display Info

Personalize

Others

Reset Display

Resolution : 1920x1080, 60Hz Maximum : 3840x2160, 60Hz

Aspect Ratio

Sharpness

Adjust the image ratio to Wide 16:9 , Auto Resize ,

4:3 , or 1:1 .

This feature can make the image look sharper or softer. Use or to adjust the sharpness from

‘0’ to ‘100’.

Dynamic Contrast adjusts the contrast ratio to

2,000,000 : 1.

Dynamic

Contrast

Press the button to select the Dynamic

Contrast “On” or “Off”.

Dynamic Contrast provides higher contrast if you choose Game mode and Movie mode.

Response Time Allows you to set the Response Time to Normal or

Fast .

Uniformity

Compensation

Select screen brightness and color uniformity compensation settings. Calibrated is factory calibrated setting by default.

HDMI2.0

Uniformity Compensation adjusts different areas of the screen with respect to the center to achieve uniform brightness and color over the entire screen.

For switch HDMI1.4/HDMI2.0.

Display Info

NOTE: Ensure that your Graphics Card can support these features before selecting HDMI2.0.

Wrong settings may result in blank screen.

Displays the monitor’s current settings.

Operating the Monitor  37

Reset Display Select this option to restore default display settings.

PIP/PBP This function brings up a window displaying image from another input source. Thus you can watch two images from different sources at the same time.

During DC/AC power cycle, the PIP/PBP setting will only be disabled if there is no “main source” signal.

Dell UltraSharp UP3216Q Energy Use

Brightness/Contrast PIP/PBP Mode PIP

Input Source PIP/PBP Source mDP

Color

Display

PIP Size

PIP Position

Small

Top-Left

PIP/PBP Swap

Energy Audio

Menu

Personalize

Others

Maximum : 3840x2160, 60Hz Resolution : 1920x1080, 60Hz

Right-Window

(select from input Source)

Mini DP

DP

HDMI(MHL)

Left–window (select from PIP/

Mini DP x x

PBP source)

DP x x

HDMI(MHL)

√ x

PIP/PBP Mode Adjusts the PBP (Picture by Picture) model to PIP

Small, PIP Large, PBP Aspect Ratio, or PBP Fill. You can disable this feature by selecting Off.

PIP/PBP Source Select PIP or PBP function.

PIP Size

PIP Position

Select the PIP/PBP window size of Small or Large.

Select PIP sub-window position.

Use or to browse and or select Top-

Left, Top-Right, Bottom-Right, or Bottom-left.

Swap

Audio

For PIP/PBP source swap.

For PIP/PBP Audio swap.

38  Operating the Monitor

Energy

Dell UltraSharp UP3216Q Energy Use

Brightness/Contrast

Input Source

Power Button LED

USB

On During Active

Off During Active

Monitor Sleep Enable Color

Display Reset Energy

PIP/PBP

Energy

Menu

Personalize

Others

Resolution : 1920x1080, 60Hz Maximum : 3840x2160, 60Hz

Power Button

LED

USB

Allows you to set the power LED indicator On or

Off.

Allows you to enable or disable USB function during monitor standby mode.

NOTE: USB ON/OFF under standby mode is only available when the USB upstream cable is unplugged. This option will be greyed out when the USB upstream cable plugs in.

Monitor Sleep Allow you to set Monitor sleep On or Off.

Reset Energy Select this option to restore default Energy

Settings .

Menu

Dell UltraSharp UP3216Q Energy Use

Brightness/Contrast Language English

Input Source Rotation

Transparency 20 Color

Display

PIP/PBP

Energy

Timer

Lock

Reset Menu

20 s

Unlock

Menu

Personalize

Others

Language

Resolution : 1920x1080, 60Hz Maximum : 3840x2160, 60Hz

Language option to set the OSD display to one of eight languages (English, Spanish, French, German,

Brazilian Portuguese, Russian, Simplified Chinese or Japanese).

Operating the Monitor  39

Rotation Rotates the OSD by 90 degrees counter clockwise.

You can adjust the menu according to your display rotation.

Transparency This function is used to change the OSD background from opaque to transparent.

Timer Sets the length of time the OSD will remain active after the last time you pressed a button.

Lock

Reset Menu

Personalize

Use the and buttons to adjust the slider in 1 second increments, from 5 to 60 seconds.

Controls user access to adjustments. When Lock is selected, no user adjustments are allowed. All buttons are locked.

NOTE:

Lock function – Either soft lock (through OSD menu) or hard lock (Press and hold the button above power button for 10 sec)

Unlock function – Only hard unlock (Press and hold the button above power button for 10 sec)

Select this option to restore default Menu settings.

User can select from Preset Modes , Brightness/

Contrast , Input Source , Aspect Ratio , PIP/PBP

Mode,Rotation and set as shortcut key.

Dell UltraSharp UP3216Q Energy Use

Brightness/Contrast

Input Source

Shortcut Key 1

Shortcut Key 2

Preset Modes

Brightness/Contrast

Color

Display

Shortcut Key 3

Reset Personalization

Input Source

PIP/PBP

Energy

Menu

Personalize

Others

Resolution : 1920x1080, 60Hz Maximum : 3840x2160, 60Hz

Reset

Personalization

Allows you to restore shortcut key to the default setting.

40  Operating the Monitor

Other Select this option to adjust the OSD settings, such as the DDC/CI, LCD Conditioning, and so on.

Dell UltraSharp UP3216Q Energy Use

Brightness/Contrast Button Sound Off

Input Source DDC/CI Enable

Color LCD Conditioning Disable

Display

PIP/PBP

Reset Other

Factory Reset

Energy

Menu

Personalize

Others

Resolution : 1920x1080, 60Hz Maximum : 3840x2160, 60Hz

Button Sound The monitor beeps every time a new option is selected in the menu. This button enables or disables the sound.

DDC/CI DDC/CI (Display Data Channel/Command

Interface) allows your monitor parameters

(brightness, color balance etc) to be adjustable via software on your computer. You can disable this feature by selecting Disable .

Enable this feature for best user experience and optimum performance of your monitor.

Dell UltraSharp UP3216Q Energy Use

Brightness/Contrast

Input Source

Color

Display

DDC/CI Enable

Disable

PIP/PBP

Energy

Menu

Personalize

Others

Resolution : 1920x1080, 60Hz Maximum : 3840x2160, 60Hz

Operating the Monitor  41

LCD

Conditioning

Helps reduce minor cases of image retention.

Depending on the degree of image retention, the program may take some time to run. You can enable this feature by selecting Enable .

Dell UltraSharp UP3216Q Energy Use

Brightness/Contrast

Input Source

Color

Display

LCD Conditioning Enable

Disable

PIP/PBP

Energy

Menu

Personalize

Others

Resolution : 1920x1080, 60Hz Maximum : 3840x2160, 60Hz

Reset Other Select this option to restore default other settings, such as DDC/CI.

Factory Reset Reset all OSD settings to the factory preset values.

42  Operating the Monitor

OSD Warning Messages

When the Dynamic Contrast feature is enabled (in these preset modes: Game or Movie), the manual brightness adjustment is disabled.

Dell UltraSharp UP3216Q

To allow manual adjustment of brightness, the Dynamic Contrast will be switched off.

Do you want to continue?

No

Yes

When the monitor does not support a particular resolution mode you will see the following message:

Dell UltraSharp UP3216Q

The current input timing is not supported by the monitor display.

input timing to 3840x2160@60Hz or any other monitor

listed timing as per the monitor specifications.

This means that the monitor cannot synchronize with the signal that it is

receiving from the computer. See Monitor Specifications

for the Horizontal and

Vertical frequency ranges addressable by this monitor. Recommended mode is

3840 x 2160.

You will see the following message before the DDC/CI function is disabled.

Dell UltraSharp UP3216Q

The function of adjusting display setting using PC application will be

disabled.

Do you wish to disable DDC/CI function?

No

Yes

When monitor enters Power Save Mode , the following message appears:

Dell UltraSharp UP3216Q

Entering Power Save Mode.

Activate the computer and wake up the monitor to gain access to the

OSD .

If you press any button other than the power button, one of the following messages will appear depending on the selected input:

Operating the Monitor  43

Dell UltraSharp UP3216Q

There is no signal coming from your computer. Press any key on the

keyboard or move the mouse to wake it up. If there is no display, press the monitor button now to select the correct input source on the

On-Screen-Display menu.

If either HDMI, DP or mini DP input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears.

Dell UltraSharp UP3216Q

No HDMI Cable

The display will go into Power Save Mode in 5 minutes.

www.dell.com/support/monitors or

Dell UltraSharp UP3216Q

No DP Cable

The display will go into Power Save Mode in 5 minutes.

www.dell.com/support/monitors or

Dell UltraSharp UP3216Q

No mDP Cable

The display will go into Power Save Mode in 5 minutes.

www.dell.com/support/monitors

See Troubleshooting

for more information.

44  Operating the Monitor

Using the Tilt, Swivel, and Vertical Extension

NOTE: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set up instructions.

4° typical

(maximum 5.5°)

30°

90 mm

30°

21° typical

(maximum 22°)

NOTE: The stand is detached when the monitor is shipped from the factory.

Operating the Monitor  45

Troubleshooting

CAUTION: Before you begin any of the procedures in this section, follow the

Safety Instructions

.

Self-Test

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

1. Turn Off both your computer and the monitor.

2. Unplug the video cable from the back of the computer.

3. Turn On the monitor.

The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains white. Also, depending upon the selected input, one of the dialog boxes shown below will continuously scroll through the screen.

Dell UltraSharp UP3216Q

No HDMI Cable

The display will go into Power Save Mode in 5 minutes.

www.dell.com/support/monitors or

Dell UltraSharp UP3216Q

No DP Cable

The display will go into Power Save Mode in 5 minutes.

www.dell.com/support/monitors or

46  Troubleshooting

Dell UltraSharp UP3216Q

No mDP Cable

The display will go into Power Save Mode in 5 minutes.

www.dell.com/support/monitors

4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged.

5. Turn Off your monitor and reconnect the video cable; then turn On both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning properly.

Built-in Diagnostics

Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card.

NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.

3

4

5

11

2

6

Troubleshooting  47

To run the built-in diagnostics:

1. Ensure that the screen is clean (no dust particles on the surface of the screen).

2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.

3. Press and hold the Button 1 and Button 4 on the front panel simultaneously for 2 seconds. A gray screen appears.

4. Carefully inspect the screen for abnormalities.

5. Press the Button 4 on the front panel again. The color of the screen changes to red.

6. Inspect the display for any abnormalities.

7. Repeat steps 5 and 6 to inspect the display in green, blue, black, white screens.

The test is complete when the white screen appears. To exit, press the Button 4 again.

If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.

48  Troubleshooting

Common Problems

The following table contains general information about common monitor problems you might encounter and the possible solutions:

Common

Symptoms

What You

Experience

Possible Solutions

No Video/Power

LED Off

No picture • Ensure that the video cable connecting the monitor and the computer is properly connected and secure.

• Verify that the power outlet is functioning properly using any other electrical equipment.

• Ensure that the power button is depressed fully.

• Ensure that the correct input

source is selected via the Input

Source

menu.

Check the Power Button LED

option under Energy Settings in

OSD Menu

No Video/Power

LED On

No picture or no brightness

• Increase brightness & contrast controls via OSD.

• Perform monitor self-test feature check.

• Check for bent or broken pins in the video cable connector.

• Run the built-in diagnostics.

• Ensure that the correct input

source is selected via the Input

Source

menu.

Troubleshooting  49

Missing Pixels

Stuck-on Pixels

Brightness

Problems

Safety Related

Issues

Intermittent

Problems

LCD screen has spots

• Cycle power On-Off.

• Pixel that is permanently Off is a natural defect that can occur in

LCD technology.

• For more information on Dell

Monitor Quality and Pixel Policy, see Dell Support site at: http:// www.dell.com/support/monitors .

LCD screen has bright spots

• Cycle power On-Off.

• Pixel that is permanently Off is a natural defect that can occur in

LCD technology.

• For more information on Dell

Monitor Quality and Pixel Policy, see Dell Support site at: http:// www.dell.com/support/monitors .

Picture too dim or too bright

• Reset the monitor to Factory

Settings .

• Adjust brightness & contrast controls via OSD.

Visible signs of smoke or sparks

Monitor malfunctions on & off

Do not perform any troubleshooting steps.

Contact Dell

immediately.

• Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.

• Reset the monitor to Factory

Settings .

• Perform monitor self-test feature check to determine if the intermittent problem occurs in selftest mode.

50  Troubleshooting

Missing Color

Wrong Color

Image retention from a static image left on the monitor for a long period of time

Picture missing color

• Perform monitor self-test feature check.

• Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.

• Check for bent or broken pins in the video cable connector.

Picture color not good

Faint shadow from the static image displayed appears on the screen

• Try different color Preset Modes in

Color Settings OSD.

• Change the Input Color Format to

RGB or YPbPr in the Color Settings

OSD.

• Run the built-in diagnostics.

• Use the Power Management feature to turn Off the monitor at all times when not in use (for more information, see Power

Management Modes ).

• Alternatively, use a dynamically changing screensaver.

Troubleshooting  51

Product Specific Problems

Specific

Symptoms

What You

Experience

Possible Solutions

Screen image is too small

Image is centered on screen, but does not fill entire viewing area

• Check the Aspect Ratio setting in

Display Settings OSD

• Reset the monitor to Factory

Settings .

Cannot adjust the monitor with the buttons on the front panel

OSD does not appear on the screen

No Input Signal when user controls are pressed

No picture, the LED light is white

• Turn Off the monitor, unplug the power cord, plug back, and then turn

On the monitor.

The picture does not fill the entire screen

The picture cannot fill the height or width of the screen

Unable to see

Post-screen or

Vbios setting

May miss the post screen or

Vbios setting during boot up

• Check the signal source. Ensure the

Computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard.

• Check to make sure Video Source to DisplayPort or Mini DisplayPort or

HDMI is powered and playing video media.

• Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary.

• Reset the computer or video player.

• Due to different video formats

(aspect ratio) of DVDs, the monitor may display in full screen.

• Run the built-in diagnostics.

• Disable sleep mode in monitor and reboot PC.

• Turn Off the Monitor Sleep in Energy settings OSD, then reboot PC to show the Post-screen or Vbios.

52  Troubleshooting

No image when using DP connection to the PC

Black screen • Verify which DP standard (DP 1.1a or

DP 1.2) is your Graphics Card certified to. Download and install the latest graphics card driver.

• Some DP1.1a graphics card cannot support DP 1.2 monitors. Go to OSD menu, under Input Source selection, press and hold DP select √ key for 8 sec to change the monitor setting from

DP1.2 to DP1.1a.

Troubleshooting  53

Troubleshooting the Card Reader

CAUTION: Do not remove the device while reading or writing media.

Doing so may cause loss of data or malfunction in the media.

Problem Cause Solution

Drive letter is not assigned.

(Windows® XP only)

Conflict with network drive letter.

• – Right-click the

– Click on

My Computer icon on the desktop.

Manage .

– In the Computer Management window that appears select

Disk Management .

– In the list of drives that appear in the right panel, right-click the removable drive and then click Change Drive Letter and

Paths .

– Select Change , and in the drop-down box that appears, specify a drive letter for the removable drive.

NOTE: While choosing the drive letter choose one that is not assigned to the mapped network drives.

– Click OK , then click OK once again in the screen that appears.

Drive letter is assigned, but the media is not accessible

The media needs reformatting.

• Right-click the drive in Explorer and choose Format from the resulting menu.

54  Troubleshooting

The media has been ejected during writing or erasing.

Displays the error message, “Error copying file or folder.”

Displays the error message, “Cannot write folder (folder name) or file (file name),” during writing, or, “Cannot remove folder

(folder name) or file

(file name),”. While erasing, you cannot write or erase in the same folder or file name.

• Reinsert the media and write or erase again.

• Format the media for writing or erasing the same folder or file name.

Despite the disappearance of the pop-up window, the media has been ejected while the LED was blinking.

Cannot format or write on the media.

Card reader is not working

Although the pop-up window disappears during writing, if you eject your media while the LED is still blinking, then you cannot complete your action on the media.

Write-protect switch is enabled.

• Format the media for writing or erasing the same folder or file name.

• Verify that the write-protect switch of the media is unlocked.

USB interface is not working.

• Check that your monitor is powered On.

• Reconnect the upstream cable from your computer to the monitor.

• Reinsert the media.

• Switch Off and then turn On the monitor again.

• Reboot the computer.

Troubleshooting  55

Appendix

WARNING: Safety Instructions

WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards.

For information on safety instructions, see the Safety, Environmental, and

Regulatory Information (SERI).

FCC Notices (U.S. Only) and Other Regulatory

Information

For FCC notices and other regulatory information, see the regulatory compliance website located at: http://www.dell.com/regulatory_compliance .

Contact Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options.

Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1.

Visit .

2.

Verify your country or region in the Choose A Country/Region dropdown menu at the bottom of the page.

3.

Click Contact Us on the left side of the page.

4.

Select the appropriate service or support link based on your need.

5.

Choose the method of contacting Dell that is convenient for you.

56  Appendix

Setting Up Your Monitor

Setting Display Resolution to 3840 x 2160 (maximum)

For best performance, set the display resolution to 3840 x 2160 pixels by performing the following steps:

In Windows 7, Windows 8, Windows 8.1 and Windows 10

1 . For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop.

2.

Right-click on the desktop and click Screen Resolution .

3. Click the Dropdown list of the Screen Resolution and select 3840 x 2160 .

4. Click OK .

If you do not see the recommended resolution as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the computer system you are using, and follow the given steps.

Dell computer

1 . Go to www.dell.com/support , enter your service tag, and download the latest driver for your graphics card.

2. After installing the drivers for your graphics adapter, attempt to set the

resolution to 3840 x 2160 again.

NOTE: If you are unable to set the resolution to 3840 x 2160, please contact Dell to inquire about a graphics adapter that supports these resolutions.

Non-Dell computer

In Windows 7, Windows 8, Windows 8.1 and Windows 10

1 . For Windows 8 and Windows 8.1 only, select the desktop tile to switch to

classic desktop.

2 . Right-click on the desktop and click Change Display Settings.

3 . Click Advanced Settings.

4 . Identify your graphics controller supplier from the description at the top of

the window (e.g. NVIDIA, ATI, Intel etc.).

5 . Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com

or http://www.NVIDIA.com

).

6 . After installing the drivers for your graphics adapter, attempt to set the resolution to 3840 x 2160 again.

NOTE: If you are unable to set the recommended resolution, please contact the manufacturer of your computer or consider purchasing a graphics adapter that supports the video resolution.

Appendix  57

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