Toyota Tacoma, Corolla, SOLARA, Avalon, Camry, RAV4, Highlander, Celica, Matrix, Land Cruiser Owner's manual

Toyota Tacoma, Corolla, SOLARA, Avalon, Camry, RAV4, Highlander, Celica, Matrix, Land Cruiser Owner's manual
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Owner’s
Warranty
Information
00452-02003-REV1
Printed in U.S.A. 11/02
Table of Contents
Introduction
Satisfaction Down the Road
2
Transportation Assistance
3
If You Need Assistance
4
Warranty Coverages at a Glance
6
Your Warranties in Detail
General Warranty Provisions
7
New Vehicle Limited Warranty
9
Federal Emission Control Warranty
14
California Emission Control Warranty
20
Tire Limited Warranty
26
Your Responsibilities
Operation and Maintenance
27
Obtaining Warranty Service
29
1
Satisfaction Down the Road
A
t Toyota, our top priority is always our customers. We know
your Toyota is an important part of your life and something you
depend on every day. That’s why we’re dedicated to building
products of the highest quality and reliability.
Our excellent warranty coverage is evidence that we stand behind the
quality of our vehicles. We’re confident — as you should be — that your
Toyota will provide you with many years of enjoyable driving.
To further demonstrate our commitment to our customers’ satisfaction,
occasionally we may establish a special policy adjustment to pay for specific repairs that are no longer covered by warranty. When we establish
such a policy adjustment, we mail details to all applicable owners we
have on record. That’s why it’s important to send in the card at the back
of this booklet if you change your address or if you’ve purchased this
vehicle from a previous owner.
To provide you with added protection against unexpected service costs,
we offer Toyota Extra Care vehicle service agreements and Toyota Auto
Care pre-paid maintenance programs. Both offer plans to meet a wide
2
Introduction
variety of needs. Your dealership can help you select the plan that’s best
for you.
Our goal is for every Toyota customer to enjoy outstanding quality,
dependability and peace of mind throughout their ownership experience. We want you to be a satisfied member of the Toyota family for
many miles to come.
This booklet describes the terms of Toyota warranty coverage
as well as general owner responsibilities. A separate publication
found in your glove box, the Scheduled Maintenance Guide,
describes your vehicle’s maintenance requirements. Be sure to
review this publication carefully, since proper maintenance is
required to ensure that warranty coverage remains intact.
All information in this booklet is the latest available at the time of publication and, with the exception of the emission control warranties, is
subject to change without notice.
Transportation Assistance
W
e realize that your confidence in the quality and reliability
of our products was a key factor in your decision to buy a
Toyota. We also know how disruptive the loss of transportation
can be to your daily routine. That’s why we’re pleased to offer you the
benefits of our Transportation Assistance Policy.
The Transportation Assistance Policy applies for the duration of the New
Vehicle Limited Warranty. The policy applies to all 2003 model-year
Toyotas sold and serviced by authorized Toyota dealerships in the
mainland United States and Alaska.
For further details, please consult your Toyota dealer.
Under this policy, you are eligible for transportation assistance if your
Toyota must be kept overnight for warranty-covered repairs. The policy
applies when your vehicle must be kept overnight for any of the following reasons:
• The warranty repairs will take longer than one day to complete.
• The warrantable condition requires extensive diagnosis.
• The parts needed for the warranty repairs are not readily available
and your vehicle is inoperative or unsafe to drive.
The policy does not apply when warranty repairs can be completed
in one day but the vehicle must be kept overnight due to dealer or
owner scheduling conflicts.
Introduction
3
If You Need Assistance
Both Toyota and your Toyota dealer are dedicated to serving your
automotive needs. Your complete satisfaction is our first priority. Should
you have a problem or concern — either during or after the warranty
period — please take the following steps to ensure the quickest possible
response:
Please have the following information ready when you call:
Step 1
A Toyota customer relations representative will assist you in
working with the dealership to find a satisfactory solution.
Discuss the situation with a dealership manager, such as the service
manager or customer relations manager. In most cases, a satisfactory
solution can be reached at this step.
Step 2
If the dealership does not address your concern to your satisfaction,
call the Toyota Customer Assistance Center at (800) 331–4331. If you
are hearing- or speech-impaired, call (800)443-4999 (TDD).
4
Introduction
• Your Toyota’s vehicle identification number (located on the
driver’s side corner of the dashboard, under the window)
• Current mileage on your vehicle
• Name of your Toyota dealership
Step 3
If your concern has still not been resolved to your satisfaction, Toyota
offers additional assistance through the Dispute Settlement Program,
a dispute resolution program administered by the National Center for
Dispute Settlement. The purpose of the Dispute Settlement Program
is to resolve disputes through arbitration — a process by which two
parties authorize an independent third party to hear and resolve a dispute. The program is informal and free of charge. To request that your
If You Need Assistance
case be reviewed through the program, complete the customer claim
form in the Owner's Warranty Rights Notification booklet (found in your
glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 561109
Dallas, TX 75356-1109
This information about the Dispute Settlement Program is correct
as of the date of printing. However, the program may be changed
without notice. For the most current information about the Dispute
Settlement Program, call the Toyota Customer Assistance Center at
(800)331-4331.
If you would like to request a customer claim form, call the Toyota
Customer Assistance Center at (800)331-4331. When you call, please
have your vehicle identification number, the current mileage on your
Toyota and the names of your selling and servicing dealerships.
Important: You must use the Dispute Settlement Program before seeking
remedies through a court action pursuant to the Magnuson-Moss
Warranty Act. You may also be required to use the Dispute Settlement
Program before seeking remedies under the “Lemon Laws” of your state.
Please check the appropriate page of the Owner’s Warranty Rights
Notification booklet for the requirements applicable to your state.
Introduction
5
Warranty Coverages at a Glance
New Vehicle Limited Warranty
Basic
36 months / 36,000 miles
Powertrain
60 months / 60,000 miles
Restraint Systems
60 months / 60,000 miles
Corrosion Perforation
60 months / Unlimited miles
10
20
30
40
50
60
70
80
months
30
40
50
60
70
80
months
Performance
Specific Components
24 months / 24,000 miles
96 months / 80,000 miles
Defect
Specific Components
36 months / 36,000 miles1
96 months / 80,000 miles
California 2,3
Federal
Emission Control Warranty
Performance
36 months / 50,000 miles
Short-Term Defect
36 months / 50,000 miles1
Long-Term Defect
84 months / 70,000 miles
10
1
2
6
20
Specific components may have longer coverage under terms of the Powertrain Warranty.
Also applies to Massachusetts and Vermont vehicles equipped with a California Certified Emission Control System.
Vehicles covered by this warranty are also covered by the Federal Emission Control Warranty.
Introduction
3
For 4-cylinder Camry models certified as partial zero-emission vehicles (PZEV),
if any, coverage is 15 years or 150,000 miles, whichever occurs first.
General Warranty Provisions
Who Is the Warrantor
When Warranty Begins
The warrantor for these limited warranties is Toyota Motor Sales, U.S.A.,
Inc. (“Toyota”), 19001 South Western Avenue, Torrance, California
90509-2991, a California corporation.
The warranty period begins on the vehicle’s in-service date, which is the
first date the vehicle is either delivered to an ultimate purchaser, leased,
or used as a company car or demonstrator.
Which Vehicles Are Covered
Repairs Made at No Charge
These warranties apply to all 2003 model-year vehicles registered and
normally operated in the United States, U.S. territories and Canada.
Warranty coverage is automatically transferred at no cost to subsequent
vehicle owners.
Repairs and adjustments covered by these warranties are made at no
charge for parts and labor.
Multiple Warranty Conditions
This booklet contains warranty terms and conditions that may vary
depending on the part covered. A warranty for specific parts or systems,
such as the Powertrain Warranty or Emission Performance Warranty, is
governed by the coverage set forth in that warranty as well as the
General Warranty Provisions.
Parts Replacement
Any needed parts replacement will be made using new or remanufactured parts. The decision whether a part should be repaired or replaced
will be made by the servicing Toyota dealership and/or Toyota. Parts
scheduled to be replaced as required maintenance are warranted until
their first replacement only.
Your Warranties in Detail
7
General Warranty Provisions
Limitations
The performance of necessary repairs and adjustments is the exclusive
remedy under these warranties or any implied warranties. Toyota does
not authorize any person to create for it any other obligation or liability
in connection with this vehicle.
Any implied warranty of merchantability or fitness for a particular
purpose is limited to the duration of these written warranties.
Some states do not allow restrictions on how long an implied warranty
lasts, so this limitation may not apply to you.
Your Rights Under State Law
These warranties give you specific legal rights. You may also have other
rights that vary from state to state.
8
Your Warranties in Detail
New Vehicle Limited Warranty
WHAT IS COVERED AND HOW LONG
Basic Warranty
Engine
This warranty covers repairs and adjustments needed to correct defects in
materials or workmanship of any part supplied by Toyota, subject to the
exceptions indicated under “What Is Not Covered” on pages 11–12.
Cylinder block and head and all internal parts, intake manifold, timing
gears and gaskets, timing chain/belt and cover, flywheel, valve covers,
oil pan, oil pump, engine mounts, turbocharger housing and all internal
parts, supercharger housing and all internal parts, engine control computer, water pump, fuel pump, seals and gaskets.
Coverage is for 36 months or 36,000 miles, whichever occurs first, with
the exception of wheel alignment and wheel balancing, which are covered for 12 months or 20,000 miles, whichever occurs first.
Powertrain Warranty
This warranty covers repairs needed to correct defects in materials or
workmanship of any component listed in the next column and supplied
by Toyota, subject to the exceptions indicated under “What Is Not
Covered” on pages 11–12.
Coverage is for 60 months or 60,000 miles, whichever occurs first.
Transmission and Transaxle
Case and all internal parts, torque converter, clutch cover, transmission
mounts, transfer case and all internal parts, engine control computer,
seals and gaskets.
Front-Wheel-Drive System
Final drive housing and all internal parts, axle shafts, drive shafts,
constant velocity joints, front hub and bearings, seals and gaskets.
Rear-Wheel-Drive System
Axle housing and all internal parts, propeller shafts, U-joints, axle
shafts, drive shafts, bearings, supports, seals and gaskets.
Your Warranties in Detail
9
New Vehicle Limited Warranty
Corrosion Perforation Warranty
Restraint Systems Warranty
This warranty covers repair or replacement of any original body panel
that develops perforation from corrosion (rust-through), subject to the
exceptions indicated under “What Is Not Covered” on pages 11–12.
This warranty covers repairs needed to correct defects in materials or
workmanship of any seatbelt or air bag system supplied by Toyota,
subject to the exceptions indicated under “What Is Not Covered” on
pages 11–12.
Coverage is for 60 months, regardless of mileage.
For information on how to protect your vehicle from corrosion, see the
section entitled “Corrosion Prevention and Appearance Care” in the
Owner’s Manual.
Coverage is for 60 months or 60,000 miles, whichever occurs first.
For vehicles sold and registered in the state of Kansas, the warranty for
seatbelts and related components is 10 years, regardless of mileage.
Towing
When your vehicle is inoperable due to failure of a warranted part,
towing service to the nearest authorized Toyota dealership is covered.
10
Your Warranties in Detail
New Vehicle Limited Warranty
WHAT IS NOT COVERED
This warranty does not cover damage or failures resulting directly or
indirectly from any of the following:
This warranty also does not cover the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing or overloading
• Improper repairs
• Alteration or tampering, including installation of non-Genuine
Tires
Toyota Accessories
• Lack of or improper maintenance, including use of fluids other
than those specified in the Owner’s Manual
• Installation of non-Genuine Toyota Parts
• Airborne chemicals, tree sap, road debris (including stone chips),
rail dust, salt, hail, floods, wind storms, lightning and other
environmental conditions
• Water contamination
Tires
Tires are
are covered
covered by
by aa separate
separate warranty
warranty provided
provided by
by the
the tire
tire manufacmanufacturer.
See
page
26.
turer. See page 26.
Normal
Normal Wear
Wear and
and Tear
Tear
Noise,
conditions and
and other
other deterioration
deterioration caused
Noise, vibration,
vibration, cosmetic
cosmetic conditions
caused by
by
normal
wear
and
tear.
normal wear and tear.
Maintenance
Maintenance Expense
Expense
Normal
Normal maintenance
maintenance services
services such
such as:
as:
Engine
tune-ups
• Engine tune-ups
•
•• Replacement
Replacement of
of fluids
fluids and
and filters
filters
Lubrication
•• Lubrication
•• Cleaning
Cleaning and
and polishing
polishing
Replacement
of
•• Replacement of spark
spark plugs
plugs and
and fuses
fuses
Replacement
of
worn
wiper
blades,
•• Replacement of worn wiper blades, brake
brake pads/linings
pads/linings and
and clutch
clutch linings
linings
Your Warranties in Detail
11
New Vehicle Limited Warranty
Vehicles With Altered Odometer
Disclaimer of Extra Expenses and Damages
Failure of a vehicle on which the odometer has been altered so that
actual vehicle mileage cannot be readily determined.
The performance of necessary repairs and adjustments is the exclusive remedy under this warranty or any implied warranty. Toyota
does not authorize any person to create for it any other obligation
or liability in connection with this vehicle. Toyota shall not be liable
for incidental or consequential damages resulting from breach of
this written warranty or any implied warranty. Any implied warranty of merchantability or fitness for a particular purpose is limited
to the duration of this written warranty, except in states where this
limitation is not allowed.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued a “salvage” title or similar title
under any state’s law; or has ever been declared a “total loss” or equivalent by a financial institution or insurer, such as by payment for a claim in
lieu of repairs because the cost of repairs exceeded the cash value of the
vehicle. This exclusion does not apply to the emission control warranties.
Incidental Damages
Incidental or consequential damages associated with a vehicle failure.
Such damages include but are not limited to inconvenience; the cost of
transportation, telephone calls and lodging; the loss of personal or commercial property; and the loss of pay or revenue.
12
Your Warranties in Detail
New Vehicle Limited Warranty
DISPUTE RESOLUTION
If a dispute arises regarding your warranty coverage, please follow the
steps described under “If You Need Assistance” on pages 4–5. Please
note that you must use the Dispute Settlement Program before seeking
remedies through a court action pursuant to the Magnuson-Moss
Warranty Act. You may also be required to use the Dispute Settlement
Program before seeking remedies under the “Lemon Laws” of your state.
Please check the appropriate page of the Owner’s Warranty Rights
Notification booklet (located in your glove box) for the requirements
applicable to your state.
Your Warranties in Detail
13
Federal Emission Control Warranty
WHAT IS COVERED AND HOW LONG
Emission Defect Warranty
Emission Performance Warranty
Toyota warrants that your vehicle:
Some states and localities have established vehicle inspection and maintenance (I/M) programs to encourage proper vehicle maintenance. If an
EPA-approved I/M program is in force in your area, you are eligible for
Emission Performance Warranty coverage.
• Was designed, built and equipped to conform at the time of sale with
applicable federal emissions standards.
• Is free from defects in materials and workmanship that may cause the
vehicle to fail to meet these standards.
Federal regulations require that this warranty be in effect for two years
or 24,000 miles from the vehicle’s in-service date, whichever occurs
first. However, under the terms of the Basic Warranty, Toyota provides
coverage of three years or 36,000 miles, whichever occurs first. Specific components may have longer coverage under the terms of the
Powertrain Warranty. Additionally, components marked “8/80” in the
parts list on pages 15–16 have coverage of eight years or 80,000 miles,
whichever occurs first.
14
Your Warranties in Detail
Under the terms of the Emission Performance Warranty and federal
regulations, Toyota will make all necessary repairs if both of the
following occur:
• Your vehicle fails to meet applicable emissions standards as
determined by an EPA-approved emissions test.
• This failure results or will result in some penalty to you — such
as a fine or denial of the right to use your vehicle — under local,
state or federal law.
This warranty is in effect for two years or 24,000 miles from the vehicle’s
in-service date, whichever occurs first. Additionally, components marked
“8/80” in the parts list on pages 15–16 have coverage of eight years or
80,000 miles, whichever occurs first.
Federal Emission Control Warranty
WHAT IS NOT COVERED
WARRANTY PARTS LIST
These warranty obligations do not apply to failures or non-compliance
caused by:
Air/Fuel Metering System
• The use of replacement parts not certified in accordance with
aftermarket parts certification regulations.
• The use of replacement parts not equivalent in quality or design
to original equipment parts.
Provisions under the “What Is Not Covered” section of the New Vehicle
Limited Warranty also apply to this warranty.
• Air/fuel ratio feedback control system
• Cold-start enrichment system
• Deceleration control system
• Electronic fuel injection system components
— Airflow sensor
— Engine control module (8/80)
— Throttle body
— Other components
Air Induction System
• Intake manifold and intake air surge tank
Catalyst System
• Catalytic converter and protector (8/80)
• Constricted fuel filler neck
• Exhaust manifold
• Exhaust pipe (manifold to catalyst and/or catalyst to catalyst)
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
Your Warranties in Detail
15
Federal Emission Control Warranty
Evaporative Control System
Positive Crankcase Ventilation (PCV) System
• Charcoal canister
• Diaphragm valve
• Fuel filler cap
• Fuel tank
• Vapor liquid separator
• Oil filler cap
• PCV valve or orifice
Exhaust Gas Recirculation (EGR) System
• EGR gas temperature sensor
• EGR valve
• Associated parts
Other Parts Used in Above Systems
• Data link connector (8/80)
• Hoses, clamps, fittings, tubing and mounting hardware
• Malfunction indicator light and bulb (8/80)
• Pulleys, belts and idlers
• Sealing gaskets and devices
• Sensors, switches and valves
Ignition System
• Distributor and internal parts
• Ignition coil and ignitor
• Ignition wires
• Spark plugs*
* Warranted until first required maintenance under terms of the
California Emission Control Warranty.
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
16
Your Warranties in Detail
Federal Emission Control Warranty
MAINTENANCE
REPLACEMENT PARTS
You are responsible for performance of the required maintenance indicated in the Owner’s Manual and the Scheduled Maintenance Guide.
Toyota will not deny a warranty claim solely because you do not have
records to show that you maintained your vehicle. However, any failure
or noncompliance caused by lack of maintenance is not covered by this
warranty.
To ensure optimum performance and maintain the quality built into
your vehicle’s emission control systems, Toyota recommends the use of
Genuine Toyota Parts when servicing or repairing the systems.
When maintenance and repairs are paid for by you, these services
may be performed by you or by any automotive service provider you
choose. Toyota will not deny a warranty claim simply because you
used a service provider other than a Toyota dealership for maintenance and repairs. However, any failure or non-compliance caused by
improper maintenance or repairs is not covered by this warranty.
Warranty coverage is not dependent upon the use of any particular
brand of replacement parts and you may elect to use non–Genuine
Toyota Parts for maintenance and repairs. However, use of replacement parts that are not equivalent in quality to Genuine Toyota
Parts may impair the effectiveness of the emission control systems.
If you use replacement parts that have maintenance or replacement
schedules different from those of Genuine Toyota Parts, you must follow
the maintenance and replacement schedules for the parts you are using.
In addition, you should ensure that such parts are warranted by their
manufacturers to be equivalent to Genuine Toyota Parts.
Your Warranties in Detail
17
Federal Emission Control Warranty
IF YOUR VEHICLE FAILS AN EMISSIONS TEST
IF YOU HAVE QUESTIONS
If your vehicle fails an EPA-approved emissions test, you may make a
claim under the Emission Performance Warranty. To do so, take your
vehicle to an authorized Toyota dealership and present a copy of the
emissions test report. Also, take your maintenance records in case they
are needed.
If you have questions or concerns about your vehicle’s federal emission
warranty coverage, please follow the steps described under “If You Need
Assistance” on pages 4–5. In the case of the Emission Performance
Warranty, you may also request information from or report complaints to:
If your claim qualifies for coverage, the dealership will repair your vehicle within 30 days (unless a shorter period is required by law). If your
claim is denied, Toyota will notify you in writing of the reason within
the same period. If we fail to do so, we will repair your vehicle free of
charge. The only exceptions allowed are when you request or agree to a
delay, or a delay is caused by factors beyond the control of Toyota or the
dealership.
For information on how to obtain service under the Emission Defect
Warranty, see page 29, “Obtaining Warranty Service.”
18
Your Warranties in Detail
U.S. Environmental Protection Agency
Vehicle Programs & Compliance Division (6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460
Vehicles equipped with a California Certified Emission Control System
that are registered and operated in California or any state that
adopts California emission warranty provisions are also covered by
the California Emission Control Warranty (see page 20). Currently,
Massachusetts and Vermont are the only other states to which the
California Emission Control Warranty applies.
Federal Emission Control Warranty
DEALER CERTIFICATE
We (the dealership) want you to know that at the time your new Toyota
vehicle is being delivered:
1) On the basis of written notification furnished by Toyota, we have
knowledge that the vehicle is covered by an EPA Certificate of
Conformity.
2) We have visually inspected those emission control devices or portions
thereof that are visible without removing or adjusting any components or systems, emissions-related or otherwise. On the basis of this
inspection, there are no apparent deficiencies in the installation of
emission control devices by Toyota. (For purposes of this certificate,
“emission control devices” is limited to devices installed on a vehicle
for the sole or primary purpose of controlling emissions and which
were not in general use before 1968.)
3) We have performed all emission control system preparations required
by Toyota prior to the sale of the vehicle as set forth in Toyota’s current pre-delivery service manual.
4) Except as may be provided in Paragraph 5, if this vehicle fails an
EPA-approved emissions test within three months or 4,000 miles
(whichever comes first) of delivery to the ultimate purchaser, and the
vehicle has been maintained and used in accordance with the written instructions for proper maintenance and use, Toyota will remedy
the non-conformity free of charge under the terms of the Emission
Performance Warranty.
5) If vehicle was used as a company car or demonstrator, check box and
complete the following:
□ The vehicle with which this statement is delivered was placed
into service as a company car or demonstrator prior to delivery.
The Emission Performance Warranty period commenced on the
date the vehicle was first placed into service, which was:
Month
Day
Year
Note: The dealership makes no representation or warranty that the
emission control system or any part thereof is without defect or that
the system will perform properly. The Emission Performance Warranty
referred to in Paragraph 4 and furnished with the vehicle is solely that
of the manufacturer.
This statement is required by section 207 of the Clean Air Act (42 U.S.C.
7541) and the EPA regulations issued thereunder.
Dealership Name
Your Warranties in Detail
19
California Emission Control Warranty
YOUR WARRANTY RIGHTS
AND OBLIGATIONS
MANUFACTURER’S WARRANTY COVERAGE
The California Air Resources Board (CARB) and Toyota are pleased to
explain the emission control system warranty for your 2003 vehicle. In
California, new motor vehicles must be designed, built and equipped to
meet the state’s stringent anti-smog standards. CARB regulations require
that Toyota must warrant the emission control system on your vehicle for
the time periods indicated on this page, provided there has been no
abuse, neglect or improper maintenance of your vehicle.
1) For three years or 50,000 miles, whichever occurs first:*
Your emission control system may include parts such as the fuel injection
system, ignition system, catalytic converter and engine computer. Also
included may be hoses, belts, connectors and other emissions-related
assemblies.
Where a warrantable condition exists, Toyota will repair your vehicle at
no cost to you, including diagnosis, parts and labor.
• If your vehicle fails a smog-check test, all necessary repairs and
adjustments will be made by Toyota to ensure that your vehicle
passes the test. This is your Emission Control System PERFORMANCE
WARRANTY.
• If any emissions-related part on your vehicle is defective, the part
will be repaired or replaced by Toyota. This is your SHORT-TERM
Emission Control System DEFECT WARRANTY. Covered parts are listed
on pages 15–16. Specific components may have longer coverage
under the terms of the Powertrain Warranty.
2) For seven years or 70,000 miles, whichever occurs first:*
• If an emissions-related part listed on pages 22—23 is defective,
the part will be repaired or replaced by Toyota. This is your
LONG-TERM Emission Control System DEFECT WARRANTY.
* For 4-cylinder Camry models certified as partial zero-emission vehicles (PZEV),
if any, coverage is 15 years or 150,000 miles, whichever occurs first.
20
Your Warranties in Detail
California Emission Control Warranty
OWNER’S WARRANTY RESPONSIBILITIES
WHAT IS NOT COVERED
You are responsible for performance of the required maintenance indicated in the Owner’s Manual and the Scheduled Maintenance Guide.
Toyota recommends that you retain all receipts covering maintenance on
your vehicle, but Toyota cannot deny warranty coverage solely for the
lack of receipts or your failure to ensure the performance of all scheduled
maintenance.
These warranty obligations do not apply to failures or noncompliance
caused by:
You are responsible for presenting your vehicle to a Toyota dealership as
soon as a problem exists. The warranty repairs should be completed in a
reasonable amount of time, not to exceed 30 days.
• The use of replacement parts not certified in accordance with
aftermarket parts certification regulations.
• The use of replacement parts not equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not Covered” section of the New Vehicle
Limited Warranty also apply to this warranty.
You should also be aware that Toyota may deny you warranty coverage if
your vehicle or a part has failed due to abuse, neglect, improper maintenance or unapproved modifications.
If you have any questions regarding your warranty rights and responsibilities, you should contact the Toyota Customer Assistance Center at
(800)331-4331 or the California Air Resources Board, Mobile Source
Control Division, at 9528 Telstar Avenue, P.O. Box 8001, El Monte, CA
91734-8001.
Your Warranties in Detail
21
California Emission Control Warranty
PARTS LIST: LONG-TERM EMISSION
DEFECT WARRANTY
The parts listed here are covered for seven years or 70,000 miles from
the vehicle’s in-service date, whichever occurs first.
Air/Fuel Metering System
• Catalytic converter (warm-up three-way catalyst)
• Exhaust center pipe on Avalon, Corolla Matrix 4WD, Highlander
equipped with 1MZ-FE, Tacoma and Tundra equipped with 5VZ-FE
• Air-fuel ratio sensor on Highlander
• Engine control computer (engine control module)
• Fuel pump on Sienna
• Mass air flow sensor on Tacoma equipped with 2RZ-FE and 3RZ-FE
• Throttle body
• Exhaust front pipe on Avalon, Camry, Camry Solara, Celica, Corolla,
Air Induction System
• Exhaust manifold gasket on Land Cruiser, Sequoia, Tundra equipped
• Intake manifold and intake air surge tank
• Intake manifold gasket on MR2 Spyder
22
Catalyst System
Your Warranties in Detail
Corolla Matrix 2WD, ECHO, Highlander equipped with 1MZ-FE, Land
Cruiser, MR2 Spyder, Sequoia, Sienna, Tacoma, Tundra and 4Runner
• Exhaust manifold on Avalon, Camry, Camry Solara, Highlander, Land
Cruiser, MR2 Spyder, RAV4, Sequoia, Sienna, Tundra equipped with
2UZ-FE and 4Runner
with 2UZ-FE and 4Runner
• Right exhaust manifold gasket on Sienna and on Avalon, Camry,
Camry Solara and Highlander models equipped with 1MZ-FE
California Emission Control Warranty
MAINTENANCE
Evaporative Control System
• Charcoal canister on Highlander, Land Cruiser and 4Runner
• Fuel tank
Ignition System
• Knock sensor on Land Cruiser, MR2 Spyder, Sequoia, Tacoma
equipped with 5VZ-FE, Tundra and 4Runner
You are responsible for performance of the required maintenance indicated in the Owner’s Manual and the Scheduled Maintenance Guide.
Toyota will not deny a warranty claim solely because you do not have
records to show that you maintained your vehicle. However, any failure
or noncompliance caused by lack of maintenance is not covered by this
warranty.
When maintenance and repairs are paid for by you, these services
may be performed by you or by any automotive service provider you
choose. Toyota will not deny a warranty claim simply because you
used a service provider other than a Toyota dealership for maintenance and repairs. However, any failure or non-compliance caused by
improper maintenance or repairs is not covered by this warranty.
Your Warranties in Detail
23
California Emission Control Warranty
REPLACEMENT PARTS
IF YOUR VEHICLE FAILS A SMOG-CHECK TEST
To ensure optimum performance and maintain the quality built into
your vehicle’s emission control systems, Toyota recommends the use of
Genuine Toyota Parts when servicing or repairing the systems.
If your vehicle fails a smog-check test, you may make a claim under the
Emission Performance Warranty. To do so, take your vehicle to an authorized Toyota dealership and present a copy of the smog-check test
report. Also, take your maintenance records in case they are needed.
Warranty coverage is not dependent upon the use of any particular
brand of replacement parts and you may elect to use non-Genuine
Toyota Parts for maintenance and repairs. However, use of replace–
ment parts that are not equivalent in quality to Genuine Toyota
Parts may impair the effectiveness of the emission control systems.
If you use replacement parts that have maintenance or replacement
schedules different from those of Genuine Toyota Parts, you must follow
the maintenance and replacement schedules for the parts you are using.
In addition, you should ensure that such parts are warranted by their
manufacturers to be equivalent to Genuine Toyota Parts.
24
Your Warranties in Detail
If your claim qualifies for coverage, the dealership will repair your vehicle within 30 days (unless a shorter period is required by law). If your
claim is denied, Toyota will notify you in writing of the reason within
the same period. If we fail to do so, we will repair your vehicle free of
charge. The only exceptions allowed are when you request or agree to
a delay, or a delay is caused by factors beyond the control of Toyota or
the dealership.
For information on how to obtain service under the Emission Defect
Warranty, see page 29, “Obtaining Warranty Service.”
California Emission Control Warranty
REPAIR DELAYS
IF YOU HAVE QUESTIONS
If a Toyota dealership is unable to complete repairs on your vehicle
within 30 days, you may have the repairs made under Toyota’s
provisions for emergency warranty repairs. See page 29 for details.
If you have questions or concerns about your vehicle’s California emission warranty coverage, please follow the steps described under “If You
Need Assistance” on pages 4–5. You may also request information from
or report complaints to:
California Air Resources Board
Mobile Source Control Division
9528 Telstar Avenue
P.O. Box 8001
El Monte, CA 91734-8001
(800)242-4450
Vehicles equipped with a California Certified Emission Control System
that are registered and operated in California or any state that
adopts California emission warranty provisions are covered by this
warranty. Currently, Massachusetts and Vermont are the only other
states to which this warranty applies. Vehicles covered by this
warranty are also covered by the Federal Emission Control Warranty
(see page 14).
Your Warranties in Detail
25
Tire Limited Warranty
OBTAINING WARRANTY SERVICE
ORIGINAL EQUIPMENT TIRE MANUFACTURERS
The tires that come as original equipment on your vehicle are warranted
by their manufacturer and not Toyota. A separate warranty statement for
the tires is in your glove box.
Bridgestone/Firestone
One Bridgestone Park
Nashville, TN 37214
(800)847-3272
Michelin/BFGoodrich
P.O. Box 19001
Greenville, SC 29602
(800)847-3435
Continental General Tire
1800 Continental Blvd.
Charlotte, NC 28273
(800)847-3349
Toyo Tire (U.S.A.) Corporation
6261 Katella Ave., Ste. 2B
Cypress, CA 90630
(800)442-8696
Goodyear Dunlop Tires
North America, Ltd.
P.O. Box 1109
Buffalo, NY 14240
(800)548-4714
Yokohama Tire Corporation
601 South Acacia Avenue
Fullerton, CA 92831
(800)722-9888
To obtain service for a tire defect, take the tire to an authorized dealer
of the tire manufacturer. (Refer to your local phone directory for dealer
locations.) Your Toyota dealer may also be able to assist you in obtaining
warranty service from the manufacturer.
For additional warranty information or service assistance, contact the
tire manufacturer directly.
Goodyear Tire and Rubber Co.
1144 East Market Street
Akron, OH 44316
(800)321-2136
26
Your Warranties in Detail
Operation and Maintenance
GENERAL INFORMATION
WHERE TO GO FOR MAINTENANCE
You are responsible for ensuring that your Toyota is operated and maintained according to the instructions in the Owner’s Manual and the
Scheduled Maintenance Guide.
You may have maintenance performed on your vehicle by any qualified
person or facility. However, Toyota recommends having maintenance
performed by an authorized Toyota dealership.
You should keep detailed records of vehicle maintenance, since under
some circumstances they may be required for warranty coverage. These
records should include date of service, mileage at time of service and a
description of service performed and/or parts installed. For your convenience, a maintenance log is included in the Scheduled Maintenance
Guide. If you sell your vehicle, you should give your maintenance records
to the new owner.
Toyota dealership technicians are specially trained to maintain and repair
Toyota vehicles. They stay current on the latest service information
through Toyota technical bulletins, service publications and training
courses. Many are also certified through the Toyota Certification
Program, which involves a series of rigorous written examinations. Feel
free to ask any Toyota dealership to show you its technicians’ credentials.
Toyota will not deny a warranty claim solely because you do not have
records to show that you maintained your vehicle. However, damage or
failures caused by lack of proper maintenance are not covered under
warranty.
You can be confident you’re getting the best possible service for your
vehicle when you take it to a Toyota dealership. Plus, a Toyota dealership will always use Genuine Toyota Parts designed specifically for your
vehicle.
Your Responsibilities
27
Operation and Maintenance
REPLACEMENT PARTS
Warranty coverage is not dependent upon the use of any particular
brand of replacement parts. However, Toyota recommends using only
Genuine Toyota Parts when you need to replace a part on your vehicle.
Like all Toyota products, Genuine Toyota Parts are built to the highest
standards of quality, durability and performance. They are also designed
to fit your vehicle’s exact specifications.
Your Toyota dealership maintains an extensive inventory of Genuine
Toyota Parts to meet your vehicle service needs. And because it is linked
electronically to Toyota’s Parts Distribution Centers, the dealership has
quick access to any parts it may not have in stock.
Genuine Toyota Parts are covered by their own warranty (see your dealer
for details) or the remainder of any applicable New Vehicle Limited
Warranty, whichever is longer. Non–Genuine Toyota Parts, or any
damage or failures resulting from their use, are not covered by
any Toyota warranty.
28
Your Responsibilities
Obtaining Warranty Service
BY GEOGRAPHIC REGION
EMERGENCY REPAIRS
In the United States, U.S. Territories
and Canada
If your vehicle is inoperable or unsafe to drive and there is no Toyota
dealership reasonably available to make repairs, you may perform the
repairs yourself or have them performed by another automotive service
provider. Toyota will reimburse you for any of the repairs that are covered by warranty. To receive reimbursement, present to an authorized
Toyota dealership your paid repair invoices and any parts that were
removed from the vehicle. You will be reimbursed for warranted parts
at the manufacturer’s suggested retail price and warranted labor at a
geographically appropriate hourly rate multiplied by Toyota’s recommended time allowance for the repair.
To obtain warranty service in the United States, U.S. territories or Canada,
take your vehicle to an authorized Toyota dealership. If your vehicle
cannot be driven, contact your nearest Toyota dealership for towing
assistance. You do not have to pay for towing to the nearest Toyota dealership if your vehicle is inoperable due to failure of a warranted part.
Outside the United States, U.S. Territories
and Canada
If you are using your vehicle outside the United States, U.S. territories
and Canada and need warranty service, contact a local Toyota dealership. Please note, however, that your vehicle may not be repaired free
of charge because the local Toyota distributor may have no obligation to
provide warranty service for your vehicle, and/or your vehicle may not
comply with local regulatory or environmental requirements.
If your vehicle requires emergency repair, Toyota assumes no liability
for subsequent failures caused by improper repairs or the use of nonGenuine Toyota Parts unless you have the vehicle properly repaired in a
timely manner. To ensure that warranty coverage remains intact, have
your vehicle inspected by an authorized Toyota dealership as soon as
possible after an emergency repair.
Your Responsibilities
29
Notes
30
Notes
31
Notes
32
If your name
Owner Information Change Form
or address has
■ Same owner, name and/or address has changed
Check one:
EVV
■ New owner, purchased vehicle used
■ Same owner, additional driver who should receive product/safety updates
changed or you
purchased your
Toyota as a used
Effective date of
this information
■ Mr.
■ Mrs.
■ Ms.
■ Miss
/
Mo.
Vehicle Identification Number (required to process change)
/
Day
vehicle, please
Year
complete and
mail the attached
■ Dr.
card, even if your
warranty coverage
First name
M.I.
Last name
Check here if
address below
is for company
has expired. This
■
Company name
will enable Toyota
to contact you
with important
Street address or P.O. Box
City
–
–
Home phone number
–
–
State
/
–
Apt. or suite number
product or safety
–
updates concerning your vehicle.
Zip code
If the card is no
–
longer attached,
Work phone number
Extension
Social Security Number
(optional; for Toyota customer reference only)
please call the
Toyota Customer
Assistance Center at
This information is obtained solely for the use of Toyota Motor Sales, U.S.A., Inc.
Toyota occasionally sends special promotional offers to registered owners. Check here if you prefer not to receive these offers.
■
(800) 331-4331.
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