VMware Horizon Client for Windows Store Instructions

VMware Horizon Client for Windows Store Instructions
Using VMware Horizon Client for
Windows Store
September 2014
Horizon Client
This document supports the version of each product listed and
supports all subsequent versions until the document is
replaced by a new edition. To check for more recent editions
of this document, see http://www.vmware.com/support/pubs.
EN-001056-04
Using VMware Horizon Client for Windows Store
You can find the most up-to-date technical documentation on the VMware Web site at:
http://www.vmware.com/support/
The VMware Web site also provides the latest product updates.
If you have comments about this documentation, submit your feedback to:
[email protected]
Copyright © 2012–2014 VMware, Inc. All rights reserved. Copyright and trademark information.
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Contents
Using VMware Horizon Client for Windows Store
5
Setup and Installation 5
System Requirements 5
Preparing View Connection Server for Horizon Client 6
Supported Desktop Operating Systems 6
Install or Upgrade Horizon Client for Windows Store 7
Help Topics Available in Horizon Client 7
Horizon Client Data Collected by VMware 7
Using URIs to Configure Horizon Client 9
Syntax for Creating vmware-view URIs 10
Examples of vmware-view URIs 11
Managing Remote Desktop and Application Connections 12
Connect to a Remote Desktop or Application for the First Time 13
Certificate Checking Modes for Horizon Client 14
Manage the Saved List of Servers 15
Pin or Unpin a Desktop Shortcut to the Start Screen 15
Disconnecting from a Remote Desktop or Application 16
Log Off from a Desktop 16
Switch Desktops or Applications 17
Using a Remote Desktop or Application 18
Feature Support Matrix 18
Gestures and Navigation Aids 19
Multitasking 21
Saving Documents in a Remote Application 21
Copying and Pasting Text 21
Quit the VMware Horizon App 22
Internationalization and International Keyboards 22
Troubleshooting Horizon Client 22
Horizon Client Stops Responding or the Remote Desktop Freezes 22
Reset a Remote Desktop or Application 23
Uninstall the VMware Horizon App 24
Problem Establishing a Connection When Using a Proxy
Collect Logs to Send to Technical Support 24
24
Index 27
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Using VMware Horizon Client for Windows Store
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Using VMware Horizon Client for Windows Store
This guide, Using VMware Horizon Client for Windows Store, provides information about installing and
usingVMware Horizon™ Client software on a Windows 8.1, Windows 8.1 RT, or Windows 8.1 Pro device
to connect to a remote desktop in the datacenter.
The information in this document includes system requirements and instructions for installing and using
Horizon Client for Windows Store.
This information is intended for administrators who must set up a View deployment that includes Windows
8.1, Windows 8.1 RT, or Windows 8.1 Pro client devices. The information is written for experienced system
administrators who are familiar with virtual machine technology and datacenter operations.
Setup and Installation
Setting up a View deployment for Windows Store clients involves using certain View Connection Server
configuration settings, meeting the system requirements for View servers and Windows 8.1 device clients,
and installing the VMware Horizon Client app.
System Requirements
You can install Horizon Client on many Windows 8.1, Windows 8.1 RT, and Windows 8.1 Pro devices.
The device on which you install Horizon Client, and the peripherals it uses, must meet certain system
requirements.
Operating systems
Windows 8.1 or Windows 8.1 RT, or Windows 8.1 Pro
External keyboards
(Optional) For information about the Bluetooth and physically connected
keyboards that your specific device supports, see the documentation from
the device manufacturer.
View Connection
Server, Security Server,
and View Agent
Latest maintenance release of View 5.0.x and later releases
VMware recommends that you use a security server so that your device will
not require a VPN connection.
Remote applications are available only on Horizon 6.0.x with View servers.
Display protocol for
remote desktops
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PCoIP
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Using VMware Horizon Client for Windows Store
Preparing View Connection Server for Horizon Client
Administrators must perform specific tasks to enable end users to connect to remote desktops and
applications.
Before end users can connect to View Connection Server or a security server and access a remote desktop or
application, you must configure certain pool settings and security settings:
n
If you are using a security server, as VMware recommends, verify that you are using the latest
maintenance releases of View Connection Server 4.6.x and View Security Server 4.6.x or later releases.
See the View Installation document.
n
If you plan to use a secure tunnel connection for client devices and if the secure connection is
configured with a DNS host name for View Connection Server or a security server, verify that the client
device can resolve this DNS name.
To enable or disable the secure tunnel, in View Administrator, go to the Edit View Connection Server
Settings dialog box and use the check box called Use secure tunnel connection to desktop.
n
Verify that the server certificate is fully verifiable:
n
Verify that the View Connection Server instance or security server has a security certificate that the
client can fully verify by using the host name that you enter in Horizon Client.
n
If you plan to use a secure tunnel connection, verify that the tunnel server (View Connection Server
instance or security server) has a security certificate that the client can verify. The server name you
enter in Horizon Client must match the host name in the External URL setting shown in the Edit
View Connection Server Settings dialog box, in View Administrator.
n
Verify that a desktop or application pool has been created and that the user account that you plan to use
is entitled to access the pool. For View Connection Server 5.3 and earlier, see the topics about creating
desktop pools in the View Administration document. For View Connection Server 6.0 and later, see the
topics about creating desktop and application pools in the Setting Up Desktop and Application Pools in
View document.
n
To use two-factor authentication with Horizon Client, such as RSA SecurID or RADIUS authentication,
you must enable this feature on View Connection Server. RADIUS authentication is available with View
5.1 or later View Connection Server. For more information, see the topics about two-factor
authentication in the View Administration document.
n
Verify that the desktop or application pool is set to use the PCoIP display protocol. For View
Connection Server 5.3 and earlier, see the View Administration document. For View Connection Server
6.0 and later, see the Setting Up Desktop and Application Pools in View document.
Supported Desktop Operating Systems
Administrators create virtual machines with a guest operating system and install View Agent in the guest
operating system. End users can log in to these virtual machines from a client device.
For a list of the supported guest operating systems, see the "Supported Operating Systems for View Agent"
topic in the View 4.6., 5.x, or 6.x installation documentation.
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Using VMware Horizon Client for Windows Store
Install or Upgrade Horizon Client for Windows Store
Horizon Client for Windows Store is a Windows Store app, and you install it just as you do other Windows
Store apps. You can install Horizon Client for Windows Store on tablets, desktop computers, or laptops that
run Windows 8.1 or Windows 8.1 RT, or Windows 8.1 Pro.
Prerequisites
n
If you are upgrading from version 2.0 or 2.1 of VMware View Client, which was released as a Tech
Preview, uninstall the app before you install the latest version. If you do not uninstall the 2.0 or 2.1
version, some settings might not be changed correctly when you upgrade.
n
If you have not already set up the device, do so. See the manufacturer's user's guide for your device.
n
Verify that you have the URL for a download page that contains the VMware Horizon Client installer.
This URL might be the VMware Downloads page at http://www.vmware.com/go/viewclients or it
might be the Windows Store.
Procedure
1
On your Windows 8.1, Windows 8.1 RT, or Windows 8.1 Pro device, browse or search the Windows
Store for the VMware Horizon app.
2
Download and install the app.
What to do next
To see the VMware Horizon app icon on your Start screen, you must pin the app to the Start screen.
Help Topics Available in Horizon Client
To access the help system from within Horizon Client, swipe in from the right to display the Settings panel,
and tap Help.
The help system uses features of your Web browser, as well as some additional capabilities, to help you
access product information. You can search the help using queries that contain quotation marks, wildcards,
and Boolean operators. For instructions, click the ? (question mark) icon in the help system toolbar.
Horizon Client Data Collected by VMware
If your company participates in the customer experience improvement program, VMware collects data from
certain Horizon Client fields. Fields containing sensitive information are made anonymous.
VMware collects data on the clients to prioritize hardware and software compatibility. If your company's
administrator has opted to participate in the customer experience improvement program, VMware collects
anonymous data about your deployment in order to improve VMware's response to customer requirements.
No data that identifies your organization is collected. Horizon Client information is sent first to View
Connection Server and then on to VMware, along with data from View servers, desktop pools, and remote
desktops.
Although the information is encrypted while in transit to View Connection Server, the information on the
client system is logged unencrypted in a user-specific directory. The logs do not contain any personally
identifiable information.
The administrator who installs View Connection Server can select whether to participate in the VMware
customer experience improvement program while running the View Connection Server installation wizard,
or an administrator can set an option in View Administrator after the installation.
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Table 1. Data Collected from Horizon Clients for the Customer Experience Improvement Program
Is This Field
Made
Anonymous
?
Example Value
Company that produced the
Horizon Client application
No
VMware
Product name
No
VMware Horizon Client
Client product version
No
(The format is x.x.x-yyyyyy, where x.x.x is the client version
number and yyyyyy is the build number.)
Client binary architecture
No
Examples include the following:
i386
n x86_64
n arm
Description
n
Client build name
No
Examples include the following:
n VMware-Horizon-View-Client-Win32-Windows
n VMware-Horizon-View-Client-Linux
n VMware-Horizon-View-Client-iOS
n VMware-Horizon-View-Client-Mac
n VMware-Horizon-View-Client-Android
n VMware-Horizon-View-Client-WinStore
Host operating system
No
Examples include the following:
Windows 8.1
n Windows 7, 64-bit Service Pack 1 (Build 7601 )
n iPhone OS 5.1.1 (9B206)
n Ubuntu 10.04.4 LTS
n Mac OS X 10.8.5 (12F45)
n
Host operating system kernel
No
Examples include the following:
Windows 6.1.7601 SP1
n Darwin Kernel Version 11.0.0: Sun Apr 8 21:52:26 PDT
2012; root:xnu-1878.11.10~1/RELEASE_ARM_S5L8945X
n Darwin 11.4.2
n Linux 2.6.32-44-generic #98-Ubuntu SMP Mon Sep 24
17:27:10 UTC 2012
n unknown (for Windows Store)
n
Host operating system architecture
No
Examples include the following:
x86_64
n i386
n armv71
n ARM
n
Host system model
No
Examples include the following:
Dell Inc. OptiPlex 960
n iPad3,3
n MacBookPro8,2
n Dell Inc. Precision WorkStation T3400 (A04 03/21/2008)
n
Host system CPU
No
Examples include the following:
Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GH
n Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GH
n unknown (for iPad)
n
Number of cores in the host system's
processor
8
No
For example: 4
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Using VMware Horizon Client for Windows Store
Table 1. Data Collected from Horizon Clients for the Customer Experience Improvement Program
(Continued)
Description
Is This Field
Made
Anonymous
?
MB of memory on the host system
No
Example Value
Examples include the following:
4096
n unknown (for Windows Store)
n
Number of USB devices connected
No
2 (USB device redirection is supported only for Linux,
Windows, and Mac OS X clients.)
Maximum concurrent USB device
connections
No
2
USB device vendor ID
No
Examples include the following:
n Kingston
n NEC
n Nokia
n Wacom
USB device product ID
No
Examples include the following:
n DataTraveler
n Gamepad
n Storage Drive
n Wireless Mouse
USB device family
No
Examples include the following:
Security
n Human Interface Device
n Imaging
n
USB device usage count
No
(Number of times the device was shared)
Using URIs to Configure Horizon Client
Using uniform resource identifiers (URIs), you can create a Web page or an email with links that end users
click to launch Horizon Client, connect to View Connection Server, and launch a specific desktop with
specific configuration options.
You can simplify the process of logging in to a remote desktop by creating Web or email links for end users.
You create these links by constructing URIs that provide some or all of the following information, so that
your end users do not need to supply it:
n
View Connection Server address
n
Port number for View Connection Server
n
Active Directory user name
n
RADIUS or RSA SecurID user name, if different from Active Directory user name
n
Domain name
n
Desktop display name
n
Desktop actions, including reset, log off, and start session
IMPORTANT For this release, this feature is supported for launching and configuring connections to remote
desktops but not to remote applications provided by RDS hosts.
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Using VMware Horizon Client for Windows Store
To construct a URI, you use the vmware-view URI scheme with Horizon Client specific path and query parts.
NOTE You can use URIs to launch Horizon Client only if the client software is already installed on end
users' client computers.
Syntax for Creating vmware-view URIs
Syntax includes the vmware-view URI scheme, a path part to specify the desktop, and, optionally, a query to
specify desktop actions or configuration options.
VMware Horizon View URI Specification
Use the following syntax to create URIs for launching Horizon Client:
vmware-view://[authority-part][/path-part][?query-part]
The only required element is the URI scheme, vmware-view. For some versions of some client operating
systems, the scheme name is case-sensitive. Therefore, use vmware-view.
IMPORTANT In all parts, non-ASCII characters must first be encoded according to UTF-8 [STD63], and then
each octet of the corresponding UTF-8 sequence must be percent-encoded to be represented as URI
characters.
For information about encoding for ASCII characters, see the URL encoding reference at
http://www.utf8-chartable.de/.
authority-part
Specifies the server address and, optionally, a user name, a non-default port
number, or both. Server names must conform to DNS syntax.
To specify a user name, use the following syntax:
[email protected]
Note that you cannot specify a UPN address, which includes the domain. To
specify the domain, you can use the domainName query part in the URI.
To specify a port number, use the following syntax:
server-address:port-number
path-part
Specifies the desktop. Use the desktop display name. If the display name has
a space in it, use the %20 encoding mechanism to represent the space.
query-part
Specifies the configuration options to use or the desktop actions to perform.
Queries are not case-sensitive. To use multiple queries, use an ampersand
(&) between the queries. If queries conflict with each other, the last query in
the list is used. Use the following syntax:
query1=value1[&query2=value2...]
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Using VMware Horizon Client for Windows Store
Supported Queries
This topic lists the queries that are supported for this type of Horizon Client. If you are creating URIs for
multiple types of clients, such as desktop clients and mobile clients, see the Using VMware Horizon Client
guide for each type of client system.
action
Table 2. Values That Can Be Used with the action Query
Value
Description
browse
Displays a list of available desktops hosted on the specified server.
You are not required to specify a desktop when using this action.
start-session
Launches the specified desktop. If no action query is provided and
the desktop name is provided, start-session is the default
action.
reset
Shuts down and restarts the specified desktop. Unsaved data is
lost. Resetting a remote desktop is the equivalent of pressing the
Reset button on a physical PC.
logoff
Logs the user out of the guest operating system in the remote
desktop.
domainName
The domain associated with the user who is connecting to the remote
desktop.
tokenUserName
Specifies the RSA or RADIUS user name. Use this query only if the RSA or
RADIUS user name is different from the Active Directory user name. If you
do not specify this query and RSA or RADIUS authentication is required, the
Windows user name is used. The syntax is tokenUserName=name.
Examples of vmware-view URIs
You can create hypertext links or buttons with the vmware-view URI scheme and include these links in email
or on a Web page. Your end users can click these links to, for example, launch a particular remote desktop
with the startup options you specify.
URI Syntax Examples
Each URI example is followed by a description of what the end user sees after clicking the URI link.
1
vmware-view://view.mycompany.com/Primary%20Desktop?action=start-session
Horizon Client is launched and connects to the view.mycompany.com server. The login box prompts the
user for a user name, domain name, and password. After a successful login, the client connects to the
desktop whose display name is displayed as Primary Desktop, and the user is logged in to the guest
operating system.
NOTE The default display protocol and window size are used. The default display protocol is PCoIP.
The default window size is full screen.
2
vmware-view://view.mycompany.com:7555/Primary%20Desktop
This URI has the same effect as the previous example, except that it uses the nondefault port of 7555 for
View Connection Server. (The default port is 443.) Because a desktop identifier is provided, the desktop
is launched even though the start-session action is not included in the URI.
3
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vmware-view://[email protected]/Finance%20Desktop?desktopProtocol=PCoIP
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Using VMware Horizon Client for Windows Store
Horizon Client is launched and connects to the view.mycompany.com server. In the login box, the User
name text box is populated with the name fred. The user must supply the domain name and password.
After a successful login, the client connects to the desktop whose display name is displayed as Finance
Desktop, and the user is logged in to the guest operating system. The connection uses the PCoIP
display protocol.
4
vmware-view://[email protected]/Finance%20Desktop?domainName=mycompany
Horizon Client is launched and connects to the view.mycompany.com server. In the login box, the User
name text box is populated with the name fred, and the Domain text box is populated with
mycompany. The user must supply only a password. After a successful login, the client connects to the
desktop whose display name is displayed as Finance Desktop, and the user is logged in to the guest
operating system.
5
vmware-view://view.mycompany.com/
Horizon Client is launched, and the user is taken to the login prompt for connecting to the
view.mycompany.com server.
6
vmware-view://view.mycompany.com/Primary%20Desktop?action=reset
Horizon Client is launched and connects to the view.mycompany.com server. The login box prompts the
user for a user name, domain name, and password. After a successful login, Horizon Client displays a
dialog box that prompts the user to confirm the reset operation for Primary Desktop. After the reset
occurs, depending on the type of client, the user might see a message indicating whether the reset was
successful.
NOTE This action is available only if the View administrator has enabled this feature for end users.
7
vmware-view://
If the client is already running, the Horizon Client app comes to the foreground. If the client is not
already running, the Horizon Client app is launched.
HTML Code Examples
You can use URIs to make hypertext links and buttons to include in emails or on Web pages. The following
examples show how to use the URI from the first URI example to code a hypertext link that says, Test Link,
and a button that says, TestButton.
<html>
<body>
<a href="vmware-view://view.mycompany.com/Primary%20Desktop?action=start-session">Test
Link</a><br>
<form><input type="button" value="TestButton" onClick="window.location.href=
'vmware-view://view.mycompany.com/Primary%20Desktop?action=start-session'"></form> <br>
</body>
</html>
Managing Remote Desktop and Application Connections
Use Horizon Client to connect to View Connection Server or a security server, edit the list of servers you
connect to, log in to or off of remote desktops, and use remote applications. For troubleshooting purposes,
you can also reset remote desktops and applications.
Depending on how the administrator configures policies for remote desktops, end users might be able to
perform many operations on their desktops.
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Using VMware Horizon Client for Windows Store
Connect to a Remote Desktop or Application for the First Time
To connect to a remote desktop or application, you must provide the name of a View server and supply
credentials for your user account.
To use remote applications, you must connect to View Connection Server 6.0 or later.
NOTE Before you have end users access their remote desktops, test that you can log in to a remote desktop
from a client device.
Prerequisites
n
Obtain the credentials that you need to log in, such as Active Directory user name and password, RSA
SecurID user name and passcode, or RADIUS authentication user name and passcode.
n
Obtain the domain name for logging in.
n
Perform the administrative tasks described in “Preparing View Connection Server for Horizon Client,”
on page 6.
n
If you are outside the corporate network and are not using a security server to access the remote
desktop, verify that your client device is set up to use a VPN connection and turn that connection on.
IMPORTANT VMware recommends using a security server rather than a VPN.
If your company has an internal wireless network to provide routable access to remote desktops that
your device can use, you do not have to set up a View security server or VPN connection.
n
Verify that you have the fully qualified domain name (FQDN) of the server that provides access to the
remote desktop or application. Note that underscores (_) are not supported in server names. You also
need the port number if the port is not 443.
n
Configure the certificate checking mode for the SSL certificate presented by View Connection Server.
See “Certificate Checking Modes for Horizon Client,” on page 14.
n
If you plan to use a secure tunnel connection, verify that the tunnel server (View Connection Server
instance or security server) has a security certificate that the client can verify. The server name you enter
in View Client must match the host name in the External URL setting shown in the Edit View
Connection Server Settings dialog box, in View Administrator.
Procedure
1
Tap the VMware Horizon app icon on the Start screen.
2
If you are prompted for RSA SecurID credentials or RADIUS authentication credentials, enter the user
name and passcode and tap Login.
The passcode might include both a PIN and the generated number on the token.
3
If you are prompted a second time for RSA SecurID credentials or RADIUS authentication credentials,
enter the next generated number on the token.
Do not enter your PIN and do not enter the same generated number entered previously. If necessary,
wait until a new number is generated.
If this step is required, it is required only when you mistype the first passcode or when configuration
settings in the RSA server change.
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4
If prompted, supply Active Directory credentials.
a
Type the user name and password of a user who is entitled to use at least one desktop or
application pool.
b
Select a domain.
c
Tap Login.
The desktop and application selector screen appears.
5
(Optional) To mark a remote desktop or application as a favorite, tap and hold (or right-click) the
desktop or application icon and tap Mark as Favorite from the app commands at the bottom of the
screen.
A star icon appears in the upper-right corner of the desktop or application name. The next time you log
in, you can select Favorites from the drop-down list at the top of the screen to quickly find this
application or desktop.
6
(Optional) To pin a remote desktop to the Start screen, tap and hold (or right-click) the desktop icon
and tap Pin to Start from the app commands at the bottom of the screen.
The next time you want to connect to the remote desktop, you can tap the shortcut on the client
system's Start screen instead of tapping the VMware Horizon icon.
7
Tap a desktop or application to connect to it.
If you are connecting to a session-based remote desktop, which is hosted on a Microsoft RDS host, and
if the desktop is already set to use the Microsoft RDP display protocol, you will not be able to connect
immediately. You will be prompted to have the system log you off of the remote operating system so
that a connection can be made with the PCoIP display protocol from VMware.
The remote desktop or application starts. Depending on the options you chose, the next time you want to
connect to the remote desktop or application, launch Horizon Client and select from a short list of favorites,
or, for remote desktops, use a shortcut you pinned to the Start screen.
Certificate Checking Modes for Horizon Client
Administrators and sometimes end users can configure whether client connections are rejected if any or
some server certificate checks fail.
Certificate checking occurs for SSL connections between View Connection Server and Horizon Client.
Certificate verification includes the following checks:
14
n
Has the certificate been revoked?
n
Is the certificate intended for a purpose other than verifying the identity of the sender and encrypting
server communications? That is, is it the correct type of certificate?
n
Has the certificate expired, or is it valid only in the future? That is, is the certificate valid according to
the computer clock?
n
Does the common name on the certificate match the host name of the server that sends it? A mismatch
can occur if a load balancer redirects Horizon Client to a server that has a certificate that does not match
the host name entered in Horizon Client. Another reason a mismatch can occur is if you enter an IP
address rather than a host name in the client.
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Using VMware Horizon Client for Windows Store
n
Is the certificate signed by an unknown or untrusted certificate authority (CA)? Self-signed certificates
are one type of untrusted CA.
To pass this check, the certificate's chain of trust must be rooted in the device's local certificate store.
NOTE For instructions about distributing a self-signed root certificate to all Windows client systems in a
domain, see the topic called "Add the Root Certificate to Trusted Root Certification Authorities" in the View
Installation document.
If your administrator has allowed it, you can set the certificate checking mode. On the Horizon Client home
screen, swipe in from the right to display the charms list, tap Settings > General settings. You have three
choices:
n
Never connect to untrusted servers. If any of the certificate checks fails, the client cannot connect to the
server. An error message lists the checks that failed.
n
Warn before connecting to untrusted servers. If a certificate check fails because the server uses a selfsigned certificate, you can click Continue to ignore the warning. For self-signed certificates, the
certificate name is not required to match the View Connection Server name you entered in
Horizon Client.
n
Attempt to connect regardless of server identity certificates. This level is the same as the Warn before
connecting to untrusted servers level, except that no warning is displayed. The connection continues
without requiring users to click Continue.
Because the certificate mechanism used in Windows Store apps is more limited than for Windows desktop
applications, the certification check can fail even if the level is set to Warn before connecting to untrusted
servers or Attempt to connect regardless of server identity certificates. For example, the certification check
can fail rather than warn for the following reasons:
n
The certificate signed by the root CA has been revoked.
n
The certificate signed by the intermediate CA has been revoked.
n
The certificate is valid but the intermediate CA has been revoked.
n
The certificate in the chain contains an unknown extension that is marked "critical".
Manage the Saved List of Servers
You can configure the client so that after you successfully log in to View Connection Server, the server name
is saved to a Servers list on your Horizon Client home screen. You can also remove the list.
Procedure
1
On the Horizon Client home screen, swipe in from the right to display the charms list.
2
Tap the Settings charm.
3
Tap General Settings.
4
In the Advanced section, tap to toggle the Save information about recent servers control on or off.
If you toggle the control off, all the server shortcuts are deleted.
Pin or Unpin a Desktop Shortcut to the Start Screen
Pinning a remote desktop shortcut to the Start screen saves steps when logging in.
You can pin and unpin shortcuts for remote desktops. Pinning shortcuts for remote applications is not yet
supported.
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Procedure
1
Tap the VMware Horizon app icon on the Start screen.
2
Tap a server in the Servers list or, if necessary, swipe up from the bottom of the screen to display the
app commands, tap the Add Server button, enter the name of View Connection Server or a security
server, and tap Connect.
You might see a message that you must confirm before the login dialog box appears.
3
Supply your credentials and tap Login.
4
On the desktop and application selector screen, tap and hold (or right-click) the desktop icon.
The desktop is selected and the app commands appear at the bottom of the screen.
5
Pin, unpin, or change the name of the desktop shortcut.
Action
Description
Pin
If the shortcut is not yet pinned to the Start screen, tap Pin to Start in the
app commands at the bottom of the screen. In the dialog box that appears,
you can also change the name of the desktop.
The item in the app commands toggles to Unpin from Start.
Unpin
If the shortcut is already pinned to the Start screen, tap Unpin from Start
in the app commands.
You can also unpin the shortcut as you would any other Start screen
shortcut: Touch the tile on the Start screen and swipe down so that the
Unpin from Start command appears at the bottom of the screen.
Change the shortcut name
Unpin the shortcut and then pin it again with a different name.
Disconnecting from a Remote Desktop or Application
You can disconnect from a remote desktop without logging off, so that applications remain open on the
remote desktop. You can also disconnect from a remote application so that the remote application remains
open.
When you are logged in to the remote desktop or application, you can disconnect by tapping Disconnect in
the app commands at the bottom of the screen.
To display the app commands, swipe up from the bottom of the screen or use the Win+Z key combination. If
you have Windows 8.1 Update, you can also swipe down from the top of the screen or right-click the
VMware Horizon title bar if you use an external mouse device.
NOTE A View administrator can configure your desktop to automatically log off when disconnected. In that
case, any open programs in your desktop are stopped.
Log Off from a Desktop
Even if you do not have a remote desktop open in Horizon Client, you can log off of the remote desktop
operating system by using a remote desktop icon on the desktop and application selector.
If you are currently connected to and logged in to a remote desktop, use the Windows Start menu to log off.
After Windows logs you off, the desktop is disconnected and Horizon Client closes.
If you disconnect from a remote desktop without logging off, applications remain open on the remote
desktop.
Prerequisites
n
16
Obtain the credentials that you need to log in, such as Active Directory user name and password, RSA
SecurID user name and passcode, or RADIUS authentication user name and passcode.
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Using VMware Horizon Client for Windows Store
n
Note that any unsaved files that are open on the remote desktop will be closed during the logoff
operation.
Procedure
1
In Horizon Client, connect to a View server by tapping a server icon on the Servers home screen.
2
If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
3
On the desktop and application selector screen, tap and hold (or right-click) the desktop or application
icon.
The item is selected and the app commands appear at the bottom of the screen.
4
Tap Log Off.
Alternatively, when you are logged in to the remote desktop operating system, you can log off by
tapping Disconnect > Log Off in the app commands at the bottom of the screen.
To display the app commands, swipe up from the bottom of the screen or use the Win+Z key
combination. If you have Windows 8.1 Update, you can also swipe down from the top of the screen or
right-click the VMware Horizon title bar if you use an external mouse device.
Switch Desktops or Applications
If you are connected to a remote desktop or application, you can switch to another desktop or application.
You can have multiple remote applications open at the same time, but only one remote desktop at a time.
Procedure
1
From within the remote application or desktop, tap the Disconnect button in the app commands at the
bottom of the screen and tap Disconnect.
To display the app commands, swipe up from the bottom of the screen or use the Win+Z key
combination. If you have Windows 8.1 Update, you can also swipe down from the top of the screen or
right-click the VMware Horizon title bar if you use an external mouse device.
You are returned to the desktop and application selector. If you disconnected from a remote
application, the remote application is still open. For example, if you connect to another remote
application and minimize that application window, you will see the first application that you opened.
2
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Select a remote desktop or application from the same server or a different server.
Option
Action
Choose a different remote desktop
or application on the same server
From the desktop and application selector window, tap the icon
representing a different desktop or application. If you connect to multiple
remote applications on the same server, you can switch between them by
clicking or tapping the application windows or using Task Manager within
that remote session.
Choose a remote desktop or
application on a different server
From the desktop and application selector window, tap the Disconnect
button in the app commands at the bottom of the screen and tap Log Off.
You can then select or add the server that brokers connections to the
desired desktop and tap Connect to log in again.
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Using VMware Horizon Client for Windows Store
Using a Remote Desktop or Application
Horizon Client includes features common to other Windows Store apps, as well as remote desktop and
application features.
Feature Support Matrix
Some features are supported on one type of client but not on another. For example, USB access is supported
with Horizon Client for Windows but not with Horizon Client for Windows Store.
Table 3. Remote Desktop Features Supported on Horizon Client for Windows Store Systems
Windows 8.x
Desktop
Windows 7
Desktop
Windows Vista
Desktop
Windows XP
Desktop
Windows Server
2008 R2 Desktop
RSA SecurID or
RADIUS
X
X
X
X
X
Single sign-on
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Feature
RDP display
protocol
PCoIP display
protocol
Persona
Management
USB access
Wyse MMR
Windows 7 MMR
Real-Time AudioVideo (RTAV)
Virtual printing
Location-based
printing
Smart cards
Multiple monitors
For descriptions of these features and their limitations, see the View Architecture Planning document.
Features that are supported on Windows desktops for Horizon Client for Windows Store have the following
restrictions.
18
n
Windows 8.x desktops are supported only if you have View 5.2 or later servers and remote desktops.
n
Windows Server 2008 R2 desktops are supported only if you have View 5.3 or later servers and remote
desktops.
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Using VMware Horizon Client for Windows Store
n
Location-based printing is supported for Windows Server 2008 R2 desktops, RDS desktops (on virtual
machine RDS hosts), and remote applications only in Horizon Client 3.1 and later and Horizon 6.0.1
with View and later servers.
NOTE You can also use Horizon Client to securely access remote Windows-based applications, in addition
to remote desktops. Selecting an application in Horizon Client opens a window for that application on the
local client device, and the application looks and behaves as if it were locally installed.
You can use remote applications only if you are connected to View Connection Server 6.0 or later. For
information about which operating systems are supported for the RDS (Remote Desktop Sessions) host,
which provides remote applications and session-based desktops, see the View Architecture Planning
document.
Gestures and Navigation Aids
Horizon Client provides several app commands that help you navigate a remote desktop and perform
actions such as resetting, logging off of, or disconnecting from a remote desktop.
Horizon Client App Commands
As with other Windows Store apps, Horizon Client app commands appear in a toolbar when you swipe up
from the bottom of the screen while logged in to a remote desktop. App commands include controls that
help you perform various actions on the remote desktop or application and help you navigate around the
desktop.
If you are using a keyboard and mouse, you can display or hide the app commands by using the Win+Z key
combination.
If the remote desktop operating system is Windows 8.x, additional app commands appear on the right side
of the toolbar for actions like displaying the app commands, charms, or Start menu in the remote desktop
operating system.
Onscreen Keyboard
To display the onscreen keyboard from inside a remote desktop, swipe in from the right side of the screen,
tap the Settings charm, tap Keyboard, and select Touch keyboard and handwriting panel.
When you are completing the login prompts to connect to a View server and log in to your remote desktop,
if you do not have a keyboard attached to your device, the onscreen keyboard appears automatically when
you tap in the text boxes. But after you log in to the operating system on your remote desktop, the onscreen
keyboard no longer appears automatically, and you must use the Keyboard command to display the
onscreen keyboard.
You can also display the keyboard by tapping Input in the app commands and then tapping inside the local
input buffer. Tap the pen icon to the left of the local input buffer to toggle the input buffer on and off but
retain the onscreen keyboard.
IMPORTANT If the onscreen keyboard is covering part of the remote desktop or application, you can use your
finger to scroll the application up so that the keyboard no longer covers it.
Sending a String of Characters
From the app commands at the bottom of the screen, tap the Input command to display the local input
buffer. Text that you type into this text box is not sent to an application until you tap Send. For example, if
you open an application such as Notepad and tap Input in the app commands, the text that you type does
not appear in the Notepad application until you tap Send. Use the local input buffer to avoid issues with
international keyboards. Tap the pen on the left side of the local input buffer to toggle the input buffer on
and off. You can also use the handwriting panel with the local input buffer.
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Using VMware Horizon Client for Windows Store
Use this feature if you have a poor network connection. That is, use this feature if, when you type a
character, the character does not immediately appear in the application. With this feature, you can quickly
type up to 1,000 characters and then either tap Send or tap the Enter key to have all 1,000 characters appear
at once in the application.
NOTE The Input box must be empty in order to use the following keys in the remote desktop or application:
arrow keys, Backspace, Tab, and function keys. To use a key combination, such as Ctrl+X to cut selected text,
you must first disable the local input buffer.
Clicking
As in other apps, you tap to click a user interface element.
Right-Clicking
As in other apps, if you do not have a mouse attached to your device, you can touch, hold, and release to
display right-click menus. Note that if the touch pointer feature is turned on, to create a right-click with the
pointer, you must touch and hold with one finger, and tap with another finger to the right of the first finger.
Zooming In and Out
As in other applications, pinch your fingers together or apart to zoom.
IMPORTANT If the remote desktop is Windows 8.x, zooming works only if the local zoom feature is turned
on or if the touch pointer feature is turned on. To turn on local zoom, while logged in to a Windows 8.x
remote desktop, swipe in from the right to display the charms list, tap Settings > General settings, and turn
on Local Zoom. Note that when the local zoom feature is turned on, swiping does not work in the remote
desktop. For example, if you are on the Start screen, you cannot swipe to see more applications. Instead, a
scroll bar appears at the bottom of the screen and you can use the scroll bar instead of swiping to move the
screen.
Scrolling
On the screen, tap with two fingers and then drag up or down to scroll. Scrolling to the right or left is not
supported.
Sound, Music, and Video
You can play audio and video in a remote desktop. To adjust the volume, swipe in from the right side of the
screen, tap the Settings charm, and use the volume control.
Key Combinations for Closing App Windows, Sending Ctrl+Alt+Del, Using the Alt
Key, and Starting the Run App
Tap Combination Key in the app commands to access these items:
20
n
The Alt+F4 item closes the currently active application window.
n
Because the Windows key combination Ctrl+Alt+Del is not supported in remote desktops, use the Ctrl
+Alt+Del item instead.
n
The Win+R item opens the Run app.
n
Because the Alt key is not supported in remote desktops, use the Alt item instead.
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Using VMware Horizon Client for Windows Store
Touch Pointer Control
With the touch pointer feature, your entire screen becomes a touchpad for using a mouse pointer. Tap
Touch Pointer in the app commands to use this feature. The command is available only if your device is
touch-enabled. With this feature you can use the following gestures:
n
To move the pointer, drag with your finger.
n
To create a mouse click with the pointer, tap with your finger.
n
To create a right-click with the pointer, touch and hold with one finger, and tap with another finger to
the right of the first finger.
n
To drag with the pointer, touch and hold with one finger for a couple of seconds, and then drag to the
desired position.
Multitasking
You can switch between a remote desktop or application and other apps for a short time without losing the
server connection.
You can also resize or snap the Horizon Client app so that it takes up part of the screen alongside another
app. The minimum screen resolution required for the snap feature is 1366 x 768. If you tap a server or
remote desktop or application shortcut when the app is snapped, Horizon Client expands to full screen
mode.
Because Horizon Client is a Windows Store app, if you switch to another app, the Horizon Client app is
suspended within a few seconds. If you switch back to Horizon Client, you might be returned to the same
page or action that was active before the app began running in the background.
If you have left a session idle for some amount of time, before the session times out, you receive a prompt,
asking if you want to keep the session alive. Tap or click anywhere on the screen or press a key on your
keyboard to keep the session alive. If enough time has passed so that the connection to the desktop or
application was lost, you are returned to the desktop and application selector screen and are prompted to
reconnect.
Saving Documents in a Remote Application
With certain remote applications, such as Microsoft Word or WordPad, you can create and save documents.
Where these documents are saved depends on your company's network environment. For example, your
documents might be saved to a home share mounted on your local computer.
Administrators can use an ADMX template file to set a group policy that specifies where documents are
saved. This policy is called "Set Remote Desktop Services User Home Directory." For more information, see
the "RDS Profiles Settings" topic in the Setting Up Desktop and Application Pools in View document.
Copying and Pasting Text
By default, you can copy and paste text from your client system to a remote desktop. If your administrator
enables the feature, you can also copy and paste text from a remote desktop to your client system or
between two remote desktops. Some restrictions apply.
Your View administrator can set this feature so that copy and paste operations are allowed only from your
client system to a remote desktop or application, or only from a remote desktop or application to your client
system, or both, or neither. Remote applications are supported with Horizon 6.0 or later.
Administrators configure the ability to copy and paste by using group policy objects (GPOs) that pertain to
View Agent in remote desktops. For more information, see the topic about View PCoIP general session
variables in Setting Up Desktops and Applications in View, in the chapter about configuring policies.
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Using VMware Horizon Client for Windows Store
You can copy plain text or formatted text, including any l10n characters, from Horizon Client to a remote
desktop or application, or the reverse, but the pasted text is plain text. You can copy and paste up to 64KB of
text. If you paste characters into an operating system that does not support the display font for the
characters, the characters might not appear. For example, if you copy a Chinese character and paste it into
an operating system that does not support Chinese characters, the character will not appear.
To copy text from your client system and paste it into a remote application or desktop, you copy and paste
as you normally would. To copy text from an application in your remote desktop or application, however,
you must select the text and then click Copy to Client in the app commands at the bottom of the screen. You
must also use Copy to Client to copy and paste text between one remote application and another. (Swipe up
from the bottom of the screen to display app commands, or use the Win+Z key combination.)
You cannot copy and paste graphics. You also cannot copy and paste files between a remote desktop and
the file system on your client computer.
Quit the VMware Horizon App
You can quit or close the VMware Horizon app just as you would any Windows Store app.
You have several methods for quitting the app.
Procedure
n
If you use an external mouse device, point to the top of the screen until the VMware Horizon title bar
appears, and click the X at the right end of the title bar.
n
Tap the top of the VMware Horizon app and drag it to the bottom of the screen.
n
Use the Alt+F4 key combination.
Internationalization and International Keyboards
For this release of Horizon Client for Windows Store, the documentation and user interface are available in
English, Japanese, French, German, Simplified Chinese, Traditional Chinese, and Korean.
To input characters for languages other than English, you must configure the keyboard layout on the client
device to match the keyboard layout in the remote desktop.
Limitations of International Keyboards
Several issues might occur with international keyboards. These issues are mostly related to double-byte
characters, such as Japanese, Korean, or Chinese characters.
The solution is to use the local input buffer feature, available with Horizon Client 2.4 and later. To display
the local input buffer, from the app commands at the bottom of the screen, tap the Input command. Text
that you type into this text box is not sent to an application until you tap Send.
Troubleshooting Horizon Client
You can solve most Horizon Client problems by resetting the desktop or reinstsalling the app. You can also
enable log collection and send log files to VMware for troubleshooting.
Horizon Client Stops Responding or the Remote Desktop Freezes
When the screen freezes, first, try resetting the remote desktop operating system.
Problem
Horizon Client does not work or repeatedly exits unexpectedly or the remote desktop freezes.
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Using VMware Horizon Client for Windows Store
Cause
Assuming that View servers are configured properly and that firewalls surrounding them have the correct
ports open, other issues usually relate to Horizon Client on the mobile device or to the guest operating
system on the remote desktop.
Solution
n
If the operating system in the remote desktop freezes, use Horizon Client on the device to reset the
desktop.
This option is available only if the View administrator has enabled this feature.
n
Uninstall and reinstall the app on the device.
n
If you get a connection error when you attempt to connect to the server, you might need to change your
proxy settings.
Reset a Remote Desktop or Application
Resetting a remote desktop shuts down and restarts the desktop. Resetting a remote application quits the
application. You might need to reset a desktop or application if the desktop operating system or application
stops responding.
Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to
restart. Any files that are open on the remote desktop will be closed without being saved first.
Resetting a remote application quits all remote applications and logs off all of your remote application
sessions. Unsaved changes in remote applications might be lost.
NOTE A View administrator can disable the reset feature for certain types of desktops. For more
information, see the View Administration document.
Prerequisites
n
Obtain the credentials that you need to log in, such as Active Directory user name and password, RSA
SecurID user name and passcode, or RADIUS authentication user name and passcode.
Procedure
1
In Horizon Client, connect to a View server by tapping a server icon on the Servers home screen.
2
If prompted, supply your RSA user name and passcode, your Active Directory user name and
password, or both.
3
On the desktop and application selector screen, tap and hold (or right-click) the desktop or application
icon.
The item is selected and the app commands appear at the bottom of the screen.
4
Tap Reset.
The Reset command is available only if the View administrator has allowed it and only if the status of
the desktop or application is such that the action can be taken.
To display the app commands, swipe up from the bottom of the screen or use the Win+Z key
combination. If you have Windows 8.1 Update, you can also swipe down from the top of the screen or
right-click the VMware Horizon title bar if you use an external mouse device.
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Using VMware Horizon Client for Windows Store
Uninstall the VMware Horizon App
You can sometimes resolve problems with Horizon Client by uninstalling and reinstalling the VMware
Horizon app from the mobile device.
You uninstall Horizon Client just as you would any Windows Store app.
Procedure
1
On your device, go to the Start screen and touch and swipe down or up (or right-click) on the VMware
Horizon app.
2
In the app commands at the bottom of the screen, tap Uninstall.
What to do next
Reinstall the VMware Horizon app.
See “Install or Upgrade Horizon Client for Windows Store,” on page 7.
Problem Establishing a Connection When Using a Proxy
Sometimes if you attempt to connect to View Connection Server using a proxy while on the LAN, an error
occurs.
Problem
If the View environment is set up to use a secure connection from the remote desktop to View Connection
Server, and if the client device is configured to use an HTTP proxy, you might not be able to connect.
Cause
Unlike Windows Internet Explorer, the client device does not have an Internet option to bypass the proxy
for local addresses. When an HTTP proxy is used for browsing external addresses, and you try to connect to
View Connection Server using an internal address, you might see the error message Could not establish
connection.
Solution
u
Remove the proxy settings so that the device no longer uses a proxy.
Collect Logs to Send to Technical Support
You can enable logging and collect a log bundle to send to technical support.
To troubleshoot some issues, you might be directed to collect logs to send to technical support. Logging will
affect the performance of Horizon Client if a secure tunnel session is being used to connect to the remote
desktop. Be sure to turn the advanced logging feature off when logging is no longer necessary.
Prerequisites
Contact VMware technical support so that you can determine where to send the log files you collect.
Procedure
24
1
In Horizon Client, swipe in from the right side of the screen, tap the Settings charm, and tap General
Settings.
2
In the Logging section, turn on the Enable advanced logging control.
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Using VMware Horizon Client for Windows Store
3
Tap Collect support information, navigate to the location on your device to store the log files, select the
directory, and tap Choose this folder.
For example, for convenience you might tap the Desktop item to save the logs in a folder on your local
desktop.
A folder called vmware-view-logs-timestamp is created in the location you specified.
4
(Optional) To create a .zip file of the log folder before sending it to technical support, right-click the
folder (or touch, hold, and release the folder) and select Send to > Compressed (zipped) folder.
What to do next
Send the logs to VMware technical support.
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Index
A
L
app commands for Horizon Client 19
log off 16
logging 24
logging in
to a desktop 13
to a server 13
B
background multitasking 21
C
certificates, ignoring problems 14
closing Horizon Client 22
connection problems 24
copying text 21
copying and pasting 21
customer experience program, desktop pool
data 7
D
M
managing desktops 12
multitasking 21
O
onscreen keyboard 19
operating systems, supported on View Agent 6
options, configuration 19
P
desktop
log off from 16
reset 23
switch 17
disconnecting from a remote desktop 16
pasting text 21
Pin to Start screen 15
prerequisites for client devices 6
proxy connections 24
E
Q
exiting Horizon Client 22
quitting the VMware Horizon app 22
F
R
feature support matrix 18
H
hardware requirements, Windows 8.1 and R T
devices 5
help system 7
Horizon Client
disconnect from a desktop 16
log in from a client device 13
setup for Windows 8.1 and RT devices 5
system requirements for Windows 8.1 and RT
devices 5
troubleshooting 22
Horizon Client for Windows Store
installing 7
uninstalling 24
K
keyboard support 22
keyboards 19
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reset a desktop 23
right-clicking 19
running in the background 21
S
saving documents in a remote application 21
security servers, PCoIP connections to 13
server connections, managing 12
switch desktops 17
system requirements, for Windows 8.1 and RT
devices 5
T
tablet gestures 19
text, copying 21
touch pointer control, virtual 19
troubleshooting, connection problems 24
U
URI examples 11
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Using VMware Horizon Client for Windows Store
URI syntax for View Clients 10
URIs (uniform resource identifiers) 9
V
View Agent, installation requirements 6
View Connection Server 6
W
Windows 8.1 and RT, installing Horizon Client
on 5
Windows Store 7, 24
Windows Store Horizon Client, uninstalling 24
28
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