Clear-Com LQ Series User Guide

Clear-Com LQ Series User Guide
User Guide
LQ 4.1 User Guide
Part Number: 399G227 Rev D
Date: December 09, 2019
User Guide| LQ Series 4.1
Document reference
LQ Series 4.1
Part Number: 399G227 Rev D
Legal disclaimers
Copyright © 2019 HME Clear-Com LtdHME Clear-Com Ltd
All rights reserved
Clear-Com, the Clear-Com logo, and Clear-Com Concert are trademarks or registered
trademarks of HM Electronics, Inc.
The software described in this document is furnished under a license agreement and may be
used only in accordance with the terms of the agreement.
The product described in this document is distributed under licenses restricting its use,
copying, distribution, and decompilation / reverse engineering. No part of this document may
be reproduced in any form by any means without prior written authorization of Clear-Com, an
HME Company.
Clear-Com Offices are located in California, USA; Cambridge, UK; Dubai, UAE; Montreal,
Canada; and Beijing, China. Specific addresses and contact information can be found on ClearCom’s corporate website: www.clearcom.com
Clear-Com contacts:
Americas and Asia-Pacific Headquarters
California, United States
Tel: +1 510 337 6600
Email: [email protected]
Europe, Middle East, and Africa Headquarters
Cambridge, United Kingdom
Tel: +44 1223 815000
Email: [email protected]
China Office
Beijing Representative Office
Beijing, P.R. China
Tel: +8610 59000198/2608
Page 2
User Guide| LQ Series 4.1
Table of contents
1 Overview
1.1 About LQ
8
1.2 The LQ product line offers:
8
1.3 2-wire features
9
1.4 4-wire features
9
1.5 4-wire + GPIO features
9
1.6 Clear-Com cable recommendations
9
1.7 Example applications: 2-wire connections
10
1.8 Example applications: LQ to matrix connections
12
1.9 Example applications: Radio connections (GPIO)
14
1.10 LQ and LQ-R series models
16
2 Powering your LQ
19
2.1 Using the power supply unit (PSU)
19
2.2 Using Power over Ethernet (PoE) with 2-port units
20
2.3 Power 2-wire beltpacks from the Partyline
21
2.4 Reboot system
21
3 Core Configuration Manager (CCM) walkthrough
22
3.1 How to Access the Core Configuration Manager (CCM)
22
3.2 The Core Configuration Manager (CCM) password
23
3.3 Overview
23
3.4 Device
26
3.5 Network
28
3.6 Linking
28
3.7 Ports
31
3.8 Roles
39
3.9 Assignments
40
3.10 Accounts
43
4 Basic set up (LAN)
45
4.1 Setting up your LQ environment within a LAN
45
4.2 Creating a Link-Group
47
4.3 Using Channels to route audio
50
4.4 Clear-Com cable recommendations
51
5 Front panel interface
Page 3
8
53
5.1 How to access front panel menu options.
54
5.2 Programming network details from LQ device front screen
54
User Guide| LQ Series 4.1
5.3 The USB Logger
6 Linking
57
6.1 What is a Link-Group?
57
6.2 About Linking
58
6.3 How to remove a device from a Link-Group
63
7 Interface port configuration
64
7.1 Call signaling and Remote Mic Kill (RMK)
64
7.2 2-wire specific port options
64
7.3 4-wire specific port options
64
7.4 4-wire + GPIO specific settings
65
7.5 GPIO action triggers (4-wire + GPIO and IVC-32 ports)
65
7.6 IVC-32 specific port settings
65
7.7 Port settings
65
7.8 VOX (audio-gating)
66
8 Network settings (IP)
67
8.1 Dynamic Host Configuration Protocol (DHCP)
67
8.2 DHCP or Static IP addressing?
67
8.3 Static IP configuration
67
8.4 Link-local environments
69
8.5 Accessing an LQ unit when in link-local mode
69
9 Internet connectivity
70
9.1 Getting an external IP address
70
9.2 Port-forwarding
70
10 Secure HyperText Transfer Protocol (HTTPs)
71
10.1 What is HTTPs?
71
10.2 Why use HTTPs with LQ Series units?
71
10.3 How to use HTTPs with LQ Series units, overview
71
10.4 HTTPs certification browser support
74
10.5 Certification Authority (CA) options for use with LQ units
74
10.6 Setting up a Link-Group using HTTPs
77
10.7 Registering an LQ unit with a DNS server
78
10.8 How to set up an HTTPs connection between a browser and an LQ unit
79
11 Clear-Com Eclipse matrix connections
Page 4
56
85
11.1 How to create virtual ports and connect to a matrix
85
11.2 Program the EHX software
86
User Guide| LQ Series 4.1
11.3 Program the LQ CCM
87
11.4 Create 'virtual' ports in the CCM
87
11.5 Put new ports into a Channel
88
12 What are Networked Control Events and how do I use them?
12.1 About Networked Control Events
90
12.2 How to set up Networked Control Events
90
12.3 Examples of when to use Networked Control Events
93
12.4 Types of GPI (input) trigger
96
12.5 GPIO port pinout
96
12.6 GPIO: Examples and step-by-step set up
97
12.7 Setting up a 4-Wire radio GPIO over IP (LAN, WAN, internet)
13 Session Initiation Protocol (SIP) connectivity
104
106
13.1 What is SIP?
106
13.2 Examples of LQ-SIP
106
13.3 Codecs - LQ SIP
109
13.4 Program LQ-SIP standalone
110
13.5 Program LQ-SIP and Clear-Com Eclipse
115
13.6 How to use SIP calls
122
Line Release option (MVX card)
125
Off-Hook Tally (IVC card)
126
13.7 SIP and the Internet
127
13.8 SIP server connection loss
129
14 LQ to HelixNet connectivity
131
14.1 HelixNet/LQ Link-Group
131
14.2 Connecting HelixNet and LQ with analog connection
133
14.3 Programming a HelixNet/LQ Link-Group
133
15 Agent-IC and LQ
138
15.1 Agent-IC Profiles
138
15.2 Agent-IC Roles
139
15.3 Agent-IC default Role
141
15.4 Change Agent-IC default Role configuration
141
15.5 Program Agent-IC to LQ connectivity
143
15.6 Connecting Agent-IC to LQ over a firewall
145
16 Licensing
16.1 How to activate your LQ licenses
Page 5
90
149
149
User Guide| LQ Series 4.1
17 Using LQ to interconnect equipment
17.1 Connecting 2-wire equipment
157
17.2 Connecting to 4-wire equipment
158
17.3 Connecting an Eclipse PiCo (or MVX card) to an Encore device using LQ
161
17.4 Connecting an Eclipse PiCo (or MVX card) to a panel using LQ
162
17.5 PiCo HX trunk to HX matrix (Eclipse HX 8.7 and above)
163
18 Upgrading your device
164
18.1 Import the upgrade file
164
19 FAQs
166
19.1 Device queries
166
19.2 2-wire and 4-wire specific queries
167
19.3 Interconnection queries
168
19.4 IP and network queries
175
19.5 Audio quality queries
182
19.6 Telephony queries
186
20 Technical specifications
Page 6
156
190
20.1 System limits and capacities
190
20.2 Audio
191
20.3 Pinouts
191
20.4 Partyline output current (2-wire)
194
20.5 Network quality settings
194
20.6 Connectors
194
20.7 Power supply
195
20.8 Environmental
195
20.9 Dimensions and weight
195
21 Terminology/glossary
196
22 Compliance
198
User Guide| LQ Series 4.1
Important Safety Instructions
l
Intended Audience: Professional, Technical and Qualified Personnel
l
Read these instructions.
l
Keep these instructions.
l
Heed all warnings.
l
Follow all instructions.
l
Do not use this apparatus near water.
l
Clean only with dry cloth.
l
Install in accordance with the manufacturer’s instructions.
l
l
l
Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized
plug has two blades and a third grounding prong. The wide blade or the third prong is
provided for your safety. If the provided plug does not fit into your outlet, consult an
electrician for replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
l
Only use attachments/accessories specified by the manufacturer.
l
Unplug this apparatus during lightning storms or when unused for long periods of time.
l
l
l
Page 7
Do not install near any heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.
Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way such as; power-cord supply or plug is damaged,
liquid has been spilled, objects have fallen into the apparatus, the apparatus has been
exposed to heavy rain, the apparatus does not operate normally.
Caution: Shielded Cable Requirement
Shielded Cable is required for ALL LQ SERIES GPIO Port connectivity. Shielded Cable
must be used to assure compliance with domestic and international emissions standards.
Customers, Installers and or qualified Personnel failing to use shielded cables may cause
radio interference in which case the user may be required to take adequate measures.
User Guide| LQ Series 4.1
1
Overview
1.1
About LQ
LQ™ linking facilitates interfacing to any 2-wire partyline, 4-wire and 4-wire+GPIO
endpoints either local or remote over any IP network.
The product line provides a unique combination of low latency with exceptional audio
quality and an intuitive, easy to use design.
LQ 4.0 and above also offers connectivity to HelixNet systems, SIP lines and the Clear-Com
mobile client, Agent-IC.
LQ is available in 8 models; the LQ-2W2, LQ-4W2 and LQ-4WG2 devices are small, robust
2-port throw-down boxes for fast and convenient installation.
The LQ-R devices (LQ-R4W8, LQ-R2W4-4W4, LQR-2W4, LQ-R4WG8, LQ-R2W4+4WG4)
are single rack units providing 4 or 8 ports in a combination of 4-wire, 4-wire + GPIO and 2wire options for more extensive installations.
1.2
The LQ product line offers:
l
HelixNet linking. HelixNet to IVC connectivity via an LQ unit allows HelixNet to
connect to a Clear-Com Eclipse matrix system.
l
SIP connectivity. Up to 8 SIP clients can be connected to each LQ device.
l
Agent-IC. Up to 8 Agent-IC clients can be connected to each LQ device.
l
l
A mix of hardware and virtual ports of audio can be routed through the system using
customizable Virtual Partylines. LQ Series 4.0 and above offers a mix of physical and
'virtual' ports.
Each LQ-R unit allows up to 24 ports:
l
8 hardware ports
l
8 SIP ports
l
Page 8
8 virtual ports. IVC ports and Agent-IC ports are considered 'virtual' ports. Virtual
ports can be used in any combination up to 8 in total.
l
Up to six LQ units can be linked together providing a robust network for audio over IP
l
Browser- based Core Configuration Manager (CCM)
User Guide| LQ Series 4.1
l
Adjustable audio quality settings to make the best use of available network resources
l
Low latency OPUS codec
l
LQ throw-down units: external power supply or Power over Ethernet (PoE)
l
LQ 1-RU devices: dual redundant external power supply
l
1.3
1.4
2-wire features
l
2-wire throw-down units can be powered locally by PoE or external PSU
l
2-wire line termination
l
Auto nulling
l
Clear-Com/RTS modes with both RMK/Call signaling pass-through (Clear-Com only).
4-wire features
l
l
l
1.5
Port Function switching alleviates the need for crossover cables
Panel data pass-through facilitates the connection of Clear-Com panels to matrix over
any IP network
Call signaling.
4-wire + GPIO features
l
l
l
1.6
IVC-32 linking with Clear-Com Eclipse frames using G.722 codec (EHX 8.7 and
above).
Network Control Events for flexible and scalable activation and passing of GPIO and
controls
Designed to work with low power 2-way radios (or any device that uses a relay
trigger)
Passes GPIO/control/data between LQ and Eclipse Matrix frame.
Clear-Com cable recommendations
Use the following Category (Cat), American Wire Gauge (AWG) and shielded cable types:
Page 9
User Guide| LQ Series 4.1
1.6.1
Cable recommendations
l
Category (Cat)
Higher Cat numbers will support a higher bandwidth. Therefore, by
using a higher Cat number, you are future proofing your system to
some extent.
l
Example: Cat5; up to 1G. Cat6; up to 10G.
l
Use CAT5e or higher.
l
American Wire
Gauge (AWG)
l
The lower the AWG number, the less temperature rise there will
be in the cable when using PoE. This is particularly important for
bundles. Local building regulations may rule out the use of 26AWG
or higher, depending on the installation. Check with your local
building regulations.
Use AWG 24 or lower.
Shielded Twisted
Using shielded cable means less problems with interference from other
Pair (STP) or
sources. This means that your network will be more robust if you use
Foiled Twisted
shielded cables.
Pair (FTP)
Overall
Use CAT6a 23 AWG STP cable.
Recommendation
1.7
Example applications: 2-wire connections
1.7.1
Partyline to partyline (2-wire connection)
Page 10
User Guide| LQ Series 4.1
1.7.2
Partyline to partyline (2-wire connection) #2.
1.7.3
Partyline to beltpack
Page 11
User Guide| LQ Series 4.1
1.8
Example applications: LQ to matrix connections
1.8.1
Partyline to matrix (2-wire to 4-wire)
1.8.2
LQ 3.0 to matrix using an IVC-32 port.
Page 12
User Guide| LQ Series 4.1
1.8.3
Remote panel to matrix connection
1.8.4
PiCo HX to Eclipse HX (8.7)
Page 13
User Guide| LQ Series 4.1
1.9
Example applications: Radio connections (GPIO)
GPIO signals are converted to digital signals and then passed across the IP infrastructure (as
with a 2-wire call signal).
1.9.1
Radio to radio
1.9.2
Panel to radio
Page 14
User Guide| LQ Series 4.1
1.9.3
Call button to radio
1.9.4
LQ 4W+GPIO to and from matrix
Page 15
User Guide| LQ Series 4.1
1.10
LQ and LQ-R series models
1.10.1
LQ-2W2 Throw-down unit
Two 2-wire Partyline connectors (XLR-3F)
1.10.2
LQ-4W2 Throw-down unit.
Two 4-wire connectors (etherCON RJ45)
Page 16
User Guide| LQ Series 4.1
1.10.3
LQ-4WG2 Throw-down unit.
Two 4-wire +GPIO connectors (DB-9M)
1.10.4
LQ-R2W4 1 RU unit.
Four 2-wire loop-through ports. (XLR-3M/XLR-3F)
Dual redundant power supply connectors
1.10.5
LQ-R4W8 1 RU unit.
Eight 4-wire connectors, (etherCON RJ45)
Dual redundant power supply connectors
Page 17
User Guide| LQ Series 4.1
1.10.6
LQ-R2W4-4W4 1 RU unit.
Four 2-wire connectors (XLR-3F)
Four 4-wire connectors (etherCON RJ45)
Dual redundant power supply connectors
1.10.7
LQ-R4WG8 1 RU unit.
Eight 4-wire +GPIO connectors (DB-9M)
Dual redundant power supply connectors
1.10.8
LQ-R2W4+4WG4.
Four 2-wire connectors (XLR-3F)
Four 4-wire +GPIO connectors (DB-9M)
Dual redundant power supply connectors
Page 18
User Guide| LQ Series 4.1
2
Powering your LQ
2.1
Using the power supply unit (PSU)
l
l
LQ units are supplied with a 24 watt sleeve-locking power connector.
LQ-R 1RU units are supplied with two 60 watt sleeve-locking power connectors. Use
either power connector, or both to guard against one power supply failing.
Note:
When connecting the sleeve-locking power cable, be sure to push until the connector locks into
the device.
Note:
The 60 watt PSU can be used with the throw-down units if necessary.
Page 19
User Guide| LQ Series 4.1
2.1.1
Understanding power display icons
You will be able to see the power status of your device from:
l
The front panel of the unit
l
The device icon in the web based configuration tool (the CCM).
These indicators will show if the unit is using PoE or the PSU (LQ throw-down units), and
which of the two power supplies (or both) are in use for the LQ-R units.
LQ throw-down units
If the device is using the PSU, this will be lit
up instead of the PoE indicator.
LQ-R 1 RU units
2.2
Using Power over Ethernet (PoE) with 2-port units
The 2-port units will receive power from the LAN1/PoE connector if required (this is not the
case for the larger LQ-R units).
When using PoE the LQ-2W2 supplies approximately 70 mA of power to drive the wired
beltpacks (about two beltpacks).
The units draw up to 12 watts of power (depending on what is connected to them), so when
using PoE you should have at least a Class 3 PoE switch.
If you exceed the power of your switch or network, the LQ device(s) will show a persistent
flashing green light, and not move beyond the Clear-Com splash screen. This indicates that the
Page 20
User Guide| LQ Series 4.1
device is continually booting and needs more power. Consider using the supplied sleevelocking connector cable or a higher Class PoE switch.
2.3
Power 2-wire beltpacks from the Partyline
2-wire beltpacks take power from the Partyline. The maximum numbers are shown in the table
below.
2.4
LQ series
unit
Power supply
Number of beltpacks powered by the Partyline
LQ
24 watts
150 mA (~5 beltpacks) per device
LQ
PoE (device draws up to 12
watts)
70 mA (~2 beltpacks) per device
LQ-R
60 watts
250 mA (~10 beltpacks per pair of ports, max 20
per device)
Reboot system
The system will start its boot sequence immediately when power is applied. If you need to
reboot for any reason, either cycle the power or press all four direction keys on the control
panel on the front of the LQ unit at the same time.
The system can also be rebooted using the front panel menu screens: Menu > Administration >
Reboot and from the CCM: Device > General > Maintenance > Reboot.
Page 21
User Guide| LQ Series 4.1
3
Core Configuration Manager (CCM) walkthrough
This section gives you an overview of your configuration tool. Find context sensitive help in
the user interface by clicking on the blue ? icon.
3.1
How to Access the Core Configuration Manager (CCM)
1. Make sure the LQ device is connected to a network (either LAN connector on back of
device).
2. Open a browser (PC, tablet, mobile) on the same network as the LQ device and input the
IP address of your LQ in the address field. Find the IP address in the front menu screens of
your device.
3.1.1
Minimum requirements for the CCM
Supported on the latest versions of all major web browsers (i.e. Google Chrome, Safari, Firefox,
Internet Explorer, Opera).
Page 22
User Guide| LQ Series 4.1
3.2
The Core Configuration Manager (CCM) password
The username for the CCM is: admin.
The default unique password is based on the device serial number.
To find the default password navigate to: Front panel menu>Networking>CCM
Access>Default password [unique password].
The default unique password is available in the front panel menu of the device UNTIL you
change it in the CCM. If you change the password it is no longer available in the front panel
menus. If you lose the password you need to reset it from the front panel menu in order to gain
access to the CCM.
3.2.1
Change the CCM password from the default setting
In the CCM, navigate to: Device>General>Change password.
3.2.2
Reset the CCM password from the front panel menus
Press and hold the Menu button for 3 seconds (the menu button is the center button on the
circular control pad).
Using the navigation arrows, navigate to Front panel menu>Administration>Reset CCM
pass>Reset CCM pass.
Push the menu button to select an option or commit changes.
Once you have reset the password, it is available for you to view under Networking in the
front panel menu.
3.3
Overview
This page shows an overview of all the devices in your system. Devices in the upper part of
the page are the units in a Link-Group. As LQs are added to the group, they appear in this
screen. A HelixNet device can also be included in a Link-Group (LQ 4.0 and above).
On the lower part of the screen you can see the external systems that your LQ device is
connected to. These can be:
l
IVC (matrix) connections
l
SIP (telephony interface) connections
l
Agent-IC (mobile client) connections.
If you have a HelixNet in your Link-Group, you will see the remote units that are connected to
the HelixNet Main Station in the lower half of the Overview screen.
Page 23
User Guide| LQ Series 4.1
Page 24
User Guide| LQ Series 4.1
3.3.1
Device Configuration
Devices in a Link-Group can be configured either directly or by proxy, meaning that the
configuration operations for a unit are routed through the host device. The host device is the
unit which the browser is currently pointed to (orange highlight).
Click on the gear icon on any device.
You can use the Overview page to obtain diagnostic information for your all systems.
Whenever you see a > symbol, click to see a drop-down section.
Clicking the gear icon in any part of the CCM always takes you to programing options.
3.3.2
3.3.3
Resource Bar
About the Resource Bar
The Resource Bar is a tool that indicates the amount of processor power currently allocated
on that device.
l
Bar orange = 70% of processing power reached
l
Bar red = 80% of processing power reached
The device will work in the red zone, but the reliability of the audio response may decrease.
The CCM will start limiting demands on the unit (for example it will prevent a port being
added to a Channel, or the addition of an IVC-32 or multi-Channel port) in order to maintain
good audio quality and responsiveness.
Page 25
User Guide| LQ Series 4.1
3.3.4
To optimize resource usage
l
l
l
3.4
Reduce the network quality in the local audio mixes. Higher network quality takes
more resource.
Reduce the number of ports that are in different Channels. Several ports in the same
Channel do not take much resource. It is more demanding if the ports are spread over
several Channels.
Using a LAN/WAN/Routed Network Optimization mode will reduce the overall
resource usage (set Link-Group Optimization mode in the Linking page of the CCM).
Device
The Device page takes you to the configuration options local to your LQ device. On the left
you see configuration page buttons; General, Network, Linking and Ports. Switch between
devices in a Link-Group using the dropdown menu just above the device icon.
3.4.1
General Settings
Configuration options local to your LQ Series 4.0 and above device.
Page 26
User Guide| LQ Series 4.1
3.4.2
Re-name your LQ.
3.4.3
Change Password
Change the password to the Core Configuration Manager local to that device. You can only
change the password from the Host device, not by proxy.
3.4.4
License
Click here to activate licenses for SIP or Agent-IC clients.
For more information, see:
Licensing on page 149
3.4.5
Upgrade
Click Select File and navigate to where you have stored the upgrade file (.gz extension).
Then click Upgrade when the Upgrade button turns blue. Wait while the device reboots
itself.
An LQ unit must be upgraded from the host device (the device that the browser is currently
addressing). The units cannot be upgraded by proxy.
To access a device directly as a host you must input that unit's IP address into a browser to
access the CCM. The host device always has an orange highlight.
Note:
All devices in a Link-Group MUST be running the same version of the software; you must upgrade
all devices in the group.
After upgrades you are advised to check linking connections and auto null partyline ports.
3.4.6
Maintenance
Reset the unit to default settings.
Reboot the system.
Page 27
User Guide| LQ Series 4.1
Create a support archive. Support Info provides a 'snapshot' of the device's operational
information for troubleshooting purposes.
3.5
Network
Dynamic host control protocol (DHCP) or Static IP address allocation?
Default setting: DHCP
It is recommended that the Link-Master in a Link-Group has a static IP address.
Most networks use DHCP to allocate IP addresses. Because of this, DHCP is recommended for
fast set-up as the devices can be immediately connected to any network that provides DHCP.
The addresses provided are dynamic and may change from time to time. Because DHCP IP
addresses can change, the Link-Master should have a static IP address, or it may lose
connectivity to the group. Link-local environments on page 69
3.5.1
External IP address and External Port setting
For efficient networking, these details should be set for any LQ device that connects over a
firewall.
Note:
The Link-Master uses TCP port 80 for management, and TCP/UDP port 655 for audio. See Linking
over Internet or WAN below for port addressing and port forwarding details.
See your network administrator if you require network details.
3.6
Linking
In this page you can program a Link-Group. A Link-Group is a method for connecting LQ
devices over LAN, WAN or internet so they share audio and data between them.
A Link-Group can contain both LQ devices and HelixNet Main Stations (LQ 4.0 and above).
Page 28
User Guide| LQ Series 4.1
Devices can be seen and programmed from any device in the group.
3.6.1
Link-Group Role
The Link-Master is responsible for synchronization and distribution of audio, Channel names
Page 29
User Guide| LQ Series 4.1
and device availability throughout the Link-Group. Each group needs a Link-Master.
To create a group you must connect LQ member(s) to a Link-Master. Change this setting to
Link-Member on the device to be connected to the master. When you change the role to
Link-Member, you can then enter the Link-Master IP address here to link the devices. Find
the device IP in the front menu screen of the device.
Note:
If linking with a HelixNet Main Station, the HelixNet device must always be designated the LinkMaster.
To take an LQ device out of a Link-Group, change it's role back to Link-Master here. This
will disconnect the device from the group.
Related Links
About Linking on page 58
Creating a Link-Group on page 47
3.6.2
Link-Group Optimization
Internet/NATed network (Default mode)
Use this setting whenever the network you are using crosses firewalls. This is the default
mode and will work with all networks. However, it requires more processing power of the
LQ device and may affect latency.
LAN/WAN network
Page 30
User Guide| LQ Series 4.1
Use this mode when using LQ in a private network. It uses less network and CPU resources
and gives better latency than the default.
3.6.3
Link-Master IP
Enter the Link-Master IP address to link a device to a group. You only see this field when the
device is set to Link-Member.
See Creating a Link-Group on page 47 for step by step details.
If connecting over firewalls, this will be the Link-Master's external (public) IP address and
the port mapped to TCP port 80 at the firewall.
See Linking over Internet or WAN on page 60 for port forwarding details.
Related links
Internet connectivity on page 70
3.7
Ports
Settings vary according to port type.
LQ 4.0 and above allows five different port types: 2-wire, 4-wire, GPIO, IVC and SIP. You will
see the port types available to your system in this page. Use the Port Selector to select ports
for programing. Use the drop-down device selector for moving between different devices in a
Link-Group.
In this page you can set port variables such as input gain (volume) and VOX detection. You can
name the port here. More than one port can be selected for configuration at one time.
You can also program the GPIO triggers for your system, allowing relays to be sent to radios or
other remote and third party equipment.
In LQ 3.0 and above, it is possible to put ports in more than one Channel.
VOX settings are available on all LQ port types.
Page 31
User Guide| LQ Series 4.1
3.7.1
Page 32
2-Wire specific settings
User Guide| LQ Series 4.1
Autonull: You must perform auto-null when any change in the connected 2-wire equipment
occurs or there is a significant temperature change.
Termination:Termination is enabled automatically when power is enabled on a 2-wire
partyline. Termination should only be enabled on one device within a 2-wire circuit.
Termination can be toggled off and on in the configuration user interface.
Page 33
User Guide| LQ Series 4.1
3.7.2
4-Wire specific settings
3.7.3
4-Wire + GPIO specific settings
Page 34
User Guide| LQ Series 4.1
Note:
3.7.4
A 4-wire+GPIO port will not transmit call signals in the form of data. The GPO Output Trigger
must be set to Channel Call Event, or a signal will not be sent.
IVC-32
You only see IVC32 ports in this screen if they have been previously created in the
Accounts page.
Page 35
User Guide| LQ Series 4.1
3.7.5
SIP specific settings
You only see SIP ports if they have been previously created in the Accounts page.
Page 36
User Guide| LQ Series 4.1
3.7.6
Multi-Channel Ports
It is possible to assign one port to many Channels. There is no limit on the amount of Channels
a port can be put into, but the rules for device resource usage apply. When the unit is reaching
the limits of its capacity, the user interface will stop you from assigning more ports.
When do I use multi-Channel ports?
An example of when to use multi-Channel ports might be if you have a program feed or stage
announce that should be heard by several teams or groups.
Page 37
User Guide| LQ Series 4.1
3.7.7
Enable multi-Channel port feature
Once enabled, multi-Channel ports are available in the Assignments page, ready to be
assigned to more than one Channel.
Page 38
User Guide| LQ Series 4.1
Note:
If the port has already been put into a Channel, it will be unassigned from the Channel when you
enable multi-Channel support.
For more information on how to put ports in Channels see Assignments on page 40.
Note:
Multi-Channel ports will not be placed in a local audio mix, they will be transported as a single audio
stream. You can use the Resource Meter as a guideline for device capacity.
For more information, see:
Resource Bar on page 25
3.8
Roles
When using LQ, some of the products you interconnect with use Roles for the purpose of
intercom setup. Roles are preset configurations, used to simplify and control your intercom
installation. You can work with default Roles which can be cloned or edited. You can also
create your own Roles if required.
The products that use Roles when connecting to LQ devices are: HelixNet and Agent-IC.
When a HelixNet device is linked to LQ in a Link-Group set up, the Role configuration from
the Master HelixNet device will override the LQ units.
Page 39
User Guide| LQ Series 4.1
For more information about HelixNet Role configuration, see the HelixNet User Guide,
available from the Clear-Com website.
3.9
Assignments
Network transmission controls/transport settings are in this page (LQ only).
This is where you will assign ports to Channels. All devices, with their associated ports appear
in the left margin of this page.
In the center are three tabs; chose from All, Channels and Directs.
Channels (up to 24 in total per Link-Group) are shown on the right.
To route audio:
1. Choose Channel type; Channel or Direct.
2. Click on an available Channel to select it or click '+' to create a new one.
3. With the Channel selected (orange highlight), click '+' next to the port you require to put
into the Channel.
4. Repeat step 3 as often as required.
Page 40
User Guide| LQ Series 4.1
Note:
Network transmission controls (submix) are in this page.
3.9.1
Channel or 4W Direct Channel?
An LQ Channel is made up of multiple audio sources which operate as a partyline. All sources
in a Channel can hear and talk to each other. A 4-wire direct (panel) Channel, by contrast, is a
connection between two ports only. A 4-wire direct (panel) connection cannot be included in a
Channel and is configured separately.
Note:
Direct Channels are not available in a HelixNet system.
3.9.2
Local Audio Mix (LAM)
Each LQ device within a Channel performs its own local audio mix (submix). The LAM mixes
audio at a very early stage of the audio transport which reduces the latency of the audio
streams (below 4ms) and improves audio processing. LAM is a way of improving latency,
increasing the capacity of an LQ device in certain user cases and reducing network usage.
The LAM is performed automatically when ports are added to a Channel.
Page 41
User Guide| LQ Series 4.1
Note:
The ports from each LQ appear within a box, with the local audio mix icon in the bottom right
corner, where you can program network settings.
Network settings within a Channel are set on a per-device basis. To set differing network
quality for ports from the same device, put the ports in separate Channels.
Note:
LAM is not available if you are using a HelixNet/LQ Link-Group.
3.9.3
Local Audio Mix/transport settings
Click/touch a blue label in the CCM to access settings.
Silence suppression. Default = Disabled
Enabling this option will stop transmission and implement comfort noise when silence is
detected. This is done to conserve network resources.
3.9.4
Page 42
Recommended network settings
l
Internet - very low or low
l
LAN/WAN - balanced or high
l
LAN only - very high. This option enables 20 kHz bandwidth.
User Guide| LQ Series 4.1
3.9.5
Custom setting
The Custom option allows adjustment of the jitter buffer setting independent of bit rate and
packet size.
The jitter buffer setting is designed to buffer audio received to prevent loss if there is network
jitter. Note that the jitter buffer selection will directly affect the latency. This is because the
lower number in the jitter range represents the amount the LQ unit will buffer audio before
delivering it to the port. A bigger jitter buffer setting will increase latency in milliseconds.
Note:
The network setting is the bandwidth from the LQ device into the IP network.
Note:
Within the Custom setting, selecting an Audio Bitrate of 128 Kbps will automatically set Bandwidth
to 20 kHz,
Network Quality. Click on the slider to set.
Default setting shown in Bold
Transmit
Audio bitrate
16, 32, 48, 64, 128 Kbps
Audio bandwidth
12, 20 kHz
Packet size
60, 40, 20, 10, 5 ms
Receive
3.10
Jitter (min-max)
60-200, 40-100, 20-60, 5-60, 3-60 ms
Unit latency
80-220, 60-120, 40-80, 25-80, 23-80 ms
Accounts
In this page you will generate and maintain accounts to external systems.
Page 43
l
Agent-IC client accounts
l
PBX (SIP) accounts
l
IVC (matrix) accounts
User Guide| LQ Series 4.1
User log in credentials (User ID and Password) are stored in this page for each account.
Agent-IC and telephony (SIP) accounts need a license (see your Clear-Com representative for
information).
Page 44
User Guide| LQ Series 4.1
4
Basic set up (LAN)
4.1
Setting up your LQ environment within a LAN
Gather the following equipment:
l
2 x LQ units (LQ #1 and LQ #2)
l
2 x provided Power Supply Units (PSUs)
l
2 x Straight-through RJ45 Ethernet cables
l
1 x Network connection with Dynamic Host Control Protocol (DHCP) server present
(preferred method)
l
2 x 2-wire, 4-wire and/or GPIO equipment to provide an audio connection to each LQ
l
2 x 2 Network connections available for connecting each LQ to your network.
1. Connect either LAN port of LQ #1 to the local network equipment.
2. Connect either LAN port of LQ #2 to the local network equipment.
3. Connect the provided PSU to each LQ device. Once booted, each device will display an IP
address on the front panel display.
Page 45
User Guide| LQ Series 4.1
4. Once the devices are operational, you will program each device through the browserbased Core Configuration Manager (CCM).
5. Access the CCM. From a device connected to your network, open a Web browser. Enter
the IP address as displayed on LQ #2 device in the address field of the Web browser
(Chrome, Safari, Firefox, IE, Opera). This takes you to the CCM.
6. For details of the CCM username and password see The Core Configuration Manager
(CCM) password on page 23
Note:
The IP address will be allocated by DHCP (default mode). In the event that the network does not
serve DHCP or there is no network connection, the IP address will revert to a link-local address. If
necessary IP addresses for the devices can be configured in the Network page of the CCM. See
information links at the bottom of this page if you require more information.
7. Connect the audio equipment to Port A of each LQ device.
8. Once the LQ devices are set up, proceed to Creating a Link-Group on page 47.
Page 46
User Guide| LQ Series 4.1
For more information see:
Static IP configuration on page 67
4.2
Creating a Link-Group
Before linking units together, one LQ device must first be designated as the Link-Master by
setting that device's role to Link-Master. Every other LQ device within the Link-Group will
then be set into a Link-Member role which allows the linking of those unitsdirectly to the
Link-Master.
When creating a HelixNet/LQ Link-Group the HelixNet must always be designated the LinkMaster.
Page 47
User Guide| LQ Series 4.1
In this example, LQ #1 will be left as Link-Master (default configuration) and LQ #2 will be
linked to it.
4.2.1
How to create a Link-Group
1. Navigate to Device > Linking on the CCM of LQ #2.
2. Click Change Role to Link-Member.
3. Within the Link-Master IP address field, enter the IP address as displayed on the LQ #1
device. Click on blue check mark or press <ENTER> key to submit.
4. The next available Device ID will be selected by default (highlighted in blue) but can also
be manually selected.
Page 48
User Guide| LQ Series 4.1
5. Click Apply changes.
LQ #1 and LQ #2 will now be linked (operation may take up to 30 seconds to complete).
If there is existing configuration on the member LQ, this will be replaced by the
configuration of the master.
6. Navigate to the Overview page (top navigation bar). Both LQ devices should be displayed
on this page.
7. Before continuing, if either LQ device is a LQ-2W2 model, you may need to auto-null both
ports (power must be present on the 2W circuit before auto-null is possible). For each
device to be auto-nulled, navigate to Device > Ports.
Page 49
User Guide| LQ Series 4.1
8. Expand port sections and click on the Auto-Nulling button for each port.
Note:
The auto-nulling operation emits a loud hiss on the circuit. When auto-nulling, ensure that all talk
buttons on external Partyline devices are turned off.
For more information, see:
About Linking on page 58
In LQ 4.0 and above a HelixNet Main Station can also be included in a Link-Group.
LQ to HelixNet connectivity on page 131
4.3
Using Channels to route audio
1. Click on the Assignments button within the navigation bar.
2. Select the Channels tab.
3. Select Channel 1 (or other Channel) from list on the right of Assignments page.
Page 50
User Guide| LQ Series 4.1
4. Add Port on each device to required Channel by clicking on the + symbol to the right of
each port.
You should now be able to pass audio and call/RMK signaling to/from Port A on each device.
Channel 1 must be selected before audio can be assigned to it. This is shown by an orange
highlight.
4.4
Clear-Com cable recommendations
Use the following Category (Cat), American Wire Gauge (AWG) and shielded cable types:
Page 51
User Guide| LQ Series 4.1
4.4.1
Cable recommendations
l
Category (Cat)
Higher Cat numbers will support a higher bandwidth. Therefore, by
using a higher Cat number, you are future proofing your system to
some extent.
l
Example: Cat 5; up to 1G. Cat 6; up to 10G.
l
Use Cat 5e or higher.
l
American Wire
Gauge (AWG)
l
The lower the AWG number, the less temperature rise there will
be in the cable when using PoE. This is particularly important for
bundles. Local building regulations may rule out the use of 26AWG
or higher, depending on the installation. Check with your local
building regulations.
Use AWG 24 or lower.
Shielded Twisted
Using shielded cable means less problems with interference from other
Pair (STP) or
sources. This means that your network will be more robust if you use
Foiled Twisted
shielded cables.
Pair (FTP)
Overall
Use Cat 6a 23 AWG STP cable.
Recommendation
Page 52
User Guide| LQ Series 4.1
5
Front panel interface
From the front panel of the LQ you can:
Page 53
l
Set audio configuration
l
input gain
l
output gain
l
Set VOX configuration
l
VOX
l
Threshold
l
Delay
l
Set 2-wire specific settings
l
Powering of the line
l
Clear-Com/RTS mode
l
Auto-nulling
l
Termination
l
Set 4-wire specific settings
l
Port Function: set port function of Ethernet cable ‘to Matrix’ or ‘to Panel’,
l
Vox levels
l
Baud rate
l
Check licenses on the unit (SIP or mobile client)
l
See GPIO settings
l
Test GPO hardware trigger
l
Set Mic level/line level (mic level for use when connecting directly to a radio)
User Guide| LQ Series 4.1
l
Set device settings
l
Brightness of OLED
l
Screensaver time-out
l
Reboot
l
Reset-to-default
l
Networking
l
Edit network details
l
Hang up SIP calls
l
Collect diagnostic data for troubleshooting your device
5.1
How to access front panel menu options.
5.2
Programming network details from LQ device front screen
In LQ version 3.0 and above network details can be input and changed from the device front
screen menu, as well as from the CCM.
Page 54
User Guide| LQ Series 4.1
Note:
5.2.1
You can also test that the device GPOs are firing correctly from the front screen menus. Navigate to
Menu/ports/port and scroll down.
How to edit network details from the device menus
1. Navigate to Menu > Networking > Edit. Edit is at the bottom of the networking list. Use
the arrow keys to navigate menus.
2. Disable the DHCP setting on your device. This allows you to access network details.
Disable DHCP and select IP for editing.
Page 55
User Guide| LQ Series 4.1
Edit and save IP address.
3. Repeat for Subnet mask, Gateway, and DNS as required.
5.3
The USB Logger
The USB logger can be used to capture comprehensive and detailed logs from your LQ unit
(LQ 4.1 and above). These logs can be used to troubleshoot and diagnose problems.
Contact Clear-Com Global Support Services (GSS) for more information:
https://www.clearcom.com/support/service-repair/
Page 56
User Guide| LQ Series 4.1
6
Linking
6.1
What is a Link-Group?
A Link-Group is a set of LQ devices connected over IP so they share audio and data between
them.
With LQ 4.0 and above a HelixNet device can also be included in a Link-Group. This increases
the available ports and the range of a HelixNet system.
Page 57
User Guide| LQ Series 4.1
The Core Configuration Manager (CCM) for any LQ host can be accessed by entering the IP
address as displayed on the front panel display of the LQ host into a web browser's address
field. All devices in the Link-Group can be viewed and configured through any single host in
the Link-Group.
Note:
A HelixNet Main Station can also be linked in a Link-Group formation. The basic principles are the
same for a HelixNet/LQ Link-Group, though there are a few differences in operation.
For more information, see:
LQ to HelixNet connectivity on page 131
6.2
About Linking
A Link-Group:
l
l
l
Page 58
Can contain up to 6 LQ devices or up to 6 of a combination of HelixNet Main Stations
and LQ devices
Must have one unit designated as Link-Master
Performs a “best effort” approach to creating a mesh network between all the devices
within the group.
User Guide| LQ Series 4.1
6.2.1
The Link-Master role
The Link-Master role serves three main purposes:
1. It facilitates Link-Group membership.
2. It is the owner of Channel names, meaning that Channel names will only persist (be
maintained consistently) if the Link-Master is operational.
3. It is responsible for the synchronization and distribution of both configuration and device
availability status throughout the Link-Group.
Note:
The Link-Master must be reachable on TCP port 80 and TCP/UDP port 655 by all devices within
the Link-Group. (Use TCP port 443 if you are using secure HTTPs.)
Note:
It is recommended that the IP address of the Link-Master is allocated statically. When allocated
by DHCP the IP address can change. If this happens the LQ devices will no longer be able to reach
the Link-Master device.
Note:
Any device can be set to Link-Master mode. Link-Master mode is the factory default setting.
6.2.2
The Link-Member role
LQ devices that are not designated master will have the role of Link-Member. Joining a
Page 59
User Guide| LQ Series 4.1
device to a Link-Group requires that device to be set to Link-Member role which will
prompt the user to enter the address of the Link-Master.
If a Link-Member device loses connection to its Link-Master, the front panel LED of that
device will turn red until the connection is restored.
6.2.3
Linking units
The only way to join devices to a Link-Group is through the Linking page of the CCM. Only
the IP address of the Link-Master is required during this set up.
6.2.4
LQ restricted IP range
LQ units use the IP range 172.23.xx.xx for linking. Because of this, this IP range should not be
used for any devices (including LQs) when working with the LQ Series system. Clear-Com
cannot guarantee reliable behavior if this address range is used.
6.2.5
Linking over a LAN
This is the simplest way to link devices together. This type of environment enables the highest
potential level of communication quality and the best availability of resources. When linking
over a LAN, set Link-Group Optimization to LAN/WAN routed network in the Linking page of
the Core Configuration Manager (CCM) for best latency performance and use of resources.
Note:
External linking is disabled when Link-Group Optimization is set to LAN/WAN Routed Network.
6.2.6
Linking over Internet or WAN
When linking over the public Internet, addressing of the Link-Master becomes more
complicated as the Link-Master must be made externally reachable to all Link-Members. This
is achieved by creating port forwarding rules within the firewall.
Note:
Page 60
A HelixNet/LQ Link-Group does not operate over the Internet. This is because the codec that
HelixNet uses (WavPack) is not optimised for the Internet. Internet connectivity when using HelixNet
and LQ is achieved using a tie line.
User Guide| LQ Series 4.1
6.2.7
How to link LQ units over a firewall
The Link-Master uses TCP port 80 for management and TCP/UDP port 655 for audio (port
443 for management if you are using HTTPs). You will need to create port-forwarding rules
within your firewall to make these ports externally accessible to the Link-Master device.
When creating a Link-Group over the public internet, Link-Members need to be given the
Link-Master’s externally reachable IP address and the port that is forwarded to port 80. This
information is entered in the Linking page of the CCM.
Note:
If no port forwarding rules have been applied the LQ devices will find the correct default ports
automatically, so there is no need to specify a port.
Once the devices are linked in a group, they will share network details with each other
automatically. To facilitate this, the network details, including the port that is forwarded to
TCP/UDP port 655 need to be configured in the Link-Master’s Network page. If no port
forwarding rules have been applied, it is not necessary to specify a port.
Page 61
User Guide| LQ Series 4.1
Page 62
User Guide| LQ Series 4.1
For more information on linking over the Internet, see Internet connectivity on page 70.
6.3
How to remove a device from a Link-Group
6.3.1
Remove an on-line Link-Member from a group
1. Access the browser-based CCM for any device within the Link-Group.
2. In the Overview page, click on the device image of the unit that you want to remove
from the group.
3. Navigate to Linking for that device.
4. Click Change Role to Link-Master.
5. Apply Changes.
The device will be reconfigured as a Link-Master and removed from the group.
6.3.2
Remove an off-line Link-Member from a group
1. Access the Core Configuration Manager for any device within the Link-Group.
2. In the Overview page, the off-line unit will show a red ‘X’. Click on this device.
3. You will be asked if you want to remove this unreachable device. Click Delete.
The device will be removed from the Link-Group.
If this same device is powered on again, it will automatically seek the same Link-Master and
ID slot. If the ID has been taken by another device, it will take the next available ID. If no ID
is available (because there are already 6 devices in the group) it will not be able to join the
group.
To re-use this device with a new Link-Master, it must be returned to the default role (LinkMaster) and then re-linked.
Page 63
User Guide| LQ Series 4.1
7
Interface port configuration
7.1
Call signaling and Remote Mic Kill (RMK)
Call signaling is automatic on all audio routes so a call signal can be routed to any destination
(2-wire or 4-wire).
Call signaling will be passed to some third party intercom equipment, but it may not be
recognized.
RMK is supported and passed through to 2-wire participants only.
7.2
2-wire specific port options
Default option is shown in bold.
7.2.1
Device interface settings
Power: Disabled/Enabled. Enable power if you want to power partyline beltpacks from the
line. See Power 2-wire beltpacks from the Partyline on page 21 for more information.
Note:
Enabling power will enable termination by default.
Mode: Clear-Com/RTS. For pinouts for each of these see Pinouts on page 191.
7.2.2
2-wire specific port settings
l
l
l
7.3
Note:
Page 64
Input/Output gain: -3 to +3 dB. Default = 0.
Termination: Disabled/Enabled. Termination is used to eliminate echo and distortion
when 2 or more 2-wire devices are connected. This setting is automatically enabled
when power is enabled on the line. It can be toggled on and off as power should only
be terminated once within any series of connected devices.
Autonull. Autonull should be started whenever 2-wire devices are connected or rewired. Do not listen in on the headset while autonull is being performed.
4-wire specific port options
To minimize noise, use screened (shielded) cable when connecting 4-wire ports.
l
Input/Output gain: -12 to +12 dB. Default = 0.
l
Port function (sets pin polarity of cable) : to Matrix/to Panel. .
User Guide| LQ Series 4.1
l
7.4
Baud rate: 9600 (Drake 4000)/19200 (Eclipse). Select baud rate according to which
type of equipment you are connecting.
4-wire + GPIO specific settings
l
Output level: Mic Level (-55db)/Line Level (0 dB).
This setting is used when connecting to devices (like a hand-held radio) where audio
connects directly to the mic. This setting works in conjunction with the Output Gain; overall
gain = Output Level + Output Gain.
7.5
GPIO action triggers (4-wire + GPIO and IVC-32 ports)
Default option is shown in bold.
GPI action trigger: Disabled/Network Control Event 1/Network Control Event 2/Channel
Call Event.
Assign a Network Control Event on detection of a GPI signal).
GPO action trigger: Disabled/Network Control Event 1/Network Control Event 2/Channel
Call Event (assign which Network Control Event will trigger the GPO).
GPO Off Delay: None to 2 seconds. This sets a delay on the deactivation of the GPO after a
Network Control Event has disappeared.
Test: use to check that the GPO is firing (hardware).
For detailed explanation and examples of how to use Network Control Events see What are
Networked Control Events and how do I use them? on page 90
7.6
IVC-32 specific port settings
Network Quality: EHX Managed/Very High (LAN)/High (WAN)/Low (internet). The default
setting is EHX Managed.
Silence Supression: Enabled/Disabled. When enabled, Silence Supression will detect silence
on the line, and will stop transmission and implement comfort noise when this occurs. This
conserves network resources.
Settings available on all ports
7.7
Port settings
l
Page 65
Label: Clicking/touching the blue label header will allow you to change the name of
User Guide| LQ Series 4.1
the port. Enter the new name and click the blue check mark to apply changes.
l
7.8
Multi-Channel support: Enabled/Disabled. Enable this option to use the audio source
in more than one Channel or direct connection.
VOX (audio-gating)
The VOX setting has several functions:
l
l
l
l
VOX can be used to maximise bandwidth efficiency by detecting when the line is
silent and not transmitting at those times.
VOX can be used to trigger a Network Control Event (used for sending and receiving
GPIO signals) when audio is detected in the Channel.
VOX can be used to eliminate unwanted noise, for instance, low level ambient or
background noise.
VOX mode: Disabled/Fixed Threshold/Adaptive.
If Disabled, VOX is not activated and Network Control Events cannot be configured. Audio is
still detected in the Channel, so audio light will show.
Fixed Threshold: triggers VOX detection (audio gating) according to a fixed level . Enabling
this option automatically enables Threshold and VOX Delay.
Adaptive: sets the audio trigger according to an automatically calculated 'noise floor'. This
option implements comfort noise when silence is detected. Only the Off Delay option is
activated with this setting. The Adaptive threshold is not suitable for transmitting music.
l
l
Page 66
VOX Off Delay: 0.5 to 4 seconds. Delays the deactivation of the noise gate to allow
the signal to stabilize.
VOX Threshold: 0 to -42 dB (default = -22 dB). Set the level at which audio is
considered valid in the Channel.
User Guide| LQ Series 4.1
8
Network settings (IP)
8.1
Dynamic Host Configuration Protocol (DHCP)
The default method for LQ devices to obtain an IP address is DHCP.
Most networks allocate IP addresses using DHCP.
8.2
DHCP or Static IP addressing?
DHCP can be used for quick set-up and the units will work with DHCP IP addressing.
However, the address provided by DHCP are dynamic and can change, so in some cases it is
better to allocate static IP addresses to ensure a completely stable system.
A static IP address is generally recommended for the Link-Master, while the Link Members
should use DHCP.
If there are additional Port Forwarding rules created in the firewalls that enable external
connectivity to the Link-Members as well as the Link-Master the Link-Member units should
also be given static IP addresses.
See Linking over Internet or WAN on page 60
8.3
Static IP configuration
DHCP is not recommended for the Link-Master and is not recommended for units linked to the
master in some situations.
In these cases you will allocate the network settings statically. To do this, navigate to: Device
> Network in the Core Configuration Manager (CCM).
Page 67
User Guide| LQ Series 4.1
8.3.1
Netmask or Subnet
The netmask or subnet divides the network into sectors for more efficient routing and is
required when allocating a static IP address to an LQ device.
8.3.2
Gateway
This setting is required when traversing across internets.
For more information, see:
Linking over Internet or WAN on page 60
Page 68
User Guide| LQ Series 4.1
8.4
Link-local environments
8.4.1
What is link-local?
A link-local address is an IP address within the local segment of any network. Routers do not
pass information to these as link-local addresses are not guaranteed to be unique beyond a
single network segment. When first connected to a network, your LQ device will attempt to
get an IP address via Dynamic Host Configuration Protocol (DHCP). If no DHCP server is
available the unit will automatically enter link-local IP mode. A link-local IP address will take
the form: 169.254.xxx.xxx.
8.5
Accessing an LQ unit when in link-local mode
To access the CCM of an LQ unit in link-local, you must connect to it from a PC that is also in
link-local mode.
Devices will revert to link-local mode if they are configured to DHCP and fail to find a DHCP
address on the network or device they are attempting to connect to. A PC can be put into linklocal mode by ensuring it is in DHCP mode and connecting it to the LQ unit that is in link-local
with a standard Ethernet cable. The PC will look for a dynamically generated IP address
(DHCP), and when it does not find one will enter link-local mode automatically.
Once the PC is connected to the LQ and in link-local mode, you can connect to your LQ unit
by opening a browser window on the computer and inputting the unit’s IP address (from the
front panel display) into the address field. This takes you to the Core Configuration Manager
where you can configure the device as usual.
Note:
Page 69
The units will operate in link-local, but for optimum performance it is recommended that they are
used with either static or DHCP network settings.
User Guide| LQ Series 4.1
9
Internet connectivity
All devices within a Link-Group must have connectivity to the Link-Master on TCP port 80
(TCP port 443 if using the HTTPs protocol) and TCP/UDP port 655. When linking devices
over the Internet, make sure that this connectivity is stable. Internet connection to an LQ
device requires special configuration within your firewall (port-forwarding).
Note:
LQ devices cannot connect using the Internet if they have a HelixNet Main Station as link master.
9.1
Getting an external IP address
When networking LQ devices over the Internet, an external IP address from which the LinkMaster is reachable is required as a first step in making sure Link-Members can get to the LinkMaster. The external (public) IP address must be static and non-changing. Normally an Internet
Service Provider (ISP) will provide external addressing in Dynamic Host Configuration Protocol
(DHCP) mode. This is not guaranteed to remain static but instead may change periodically.
This will cause linking issues as the Link-Members will not be able to reach the master if the
IP address changes. Therefore, it is suggested that you purchase a static address from your ISP.
Failure to do this could result in a loss of service.
9.2
Port-forwarding
To connect to an LQ unit that is behind a firewall, certain ports must be mapped from your
firewall to the LQ device. This mapping will forward traffic received on those ports from the
Internet directly to the LQ unit.
l
l
The Link-Group uses TCP port 80 (port 443 for HTTPs) for linking, data distribution and
browser-based management.
The Link-Group uses port 655 (TCP and UDP) for group connectivity and audio
transmission.
For more information, see Linking over Internet or WAN on page 60
Page 70
User Guide| LQ Series 4.1
10
Secure HyperText Transfer Protocol (HTTPs)
10.1
What is HTTPs?
HTTPs is an adaptation of the HTTP protocol. It is commonly used for security when sending
sensitive data over a network.
HTTPs protects against an intermediary being able to intercept data between devices. HTTPs
uses data encryption and Public Key Cryptography to create a secured channel.
Using HTTPs with LQ Series 4.0 and above units involves:
l
l
10.2
Installing a security certificate on the browser used to reach the Core Configuration
Manager (CCM) of the LQ devices
Redirecting IP traffic to the HTTPs port (443) using the Force HTTPs feature. This
feature is found in the CCM of each device. The default setting for this feature is
Disabled.
Why use HTTPs with LQ Series units?
When using the LQ Core Configuration Manager (CCM) to establish your intercom setup, you
might wish to protect your login credentials and configuration details from unauthorized
interference. In this case you will establish an encrypted connection between the CCM and
the LQ devices using HTTPs.
The LQ units use port 80 (http) and port 443 (https) for management. Once a Link-Group is
established, audio travels in an encrypted channel between units via port 655. However, the
management ports will continue to exchange configuration information once the audio channel
is established, and you might want to ensure that this information travels on a secured route.
For more information about a Link-Group and Linking see:About Linking on page 58
For more information about establishing a Link-Group using HTTPs see: Setting up a LinkGroup using HTTPs on page 77
10.3
How to use HTTPs with LQ Series units, overview
It is helpful to know how to set up an LQ device (Basic set up) and a Link-Group (Create a
Link-Group) before establishing a secure connection. Please refer to the relevant sections in
this manual if necessary.
There are two main steps to establishing an encrypted connection on the management ports of
the LQ units.
Page 71
User Guide| LQ Series 4.1
1. Choose and install a suitable security certificate on the browser used to access the Core
Configuration Manager (CCM) of the LQ units.
2. Enable the Force HTTPs feature on the LQ Series 4.0 and above unit. When you enable
the Force HTTPs feature on an LQ unit, HTTP is turned off for that LQ unit and traffic is
redirected to the HTTPs port. The Force HTTPs feature is found in the Network page of
the CCM under the Security tab. The default setting for this feature is OFF.
You must choose and install a security certificate and test it before enabling the Force HTTPs
feature in the Core Configuration Manager (CCM).
Test the certificate by typing https:// LQ IP address in the browser URL field :
If the browser does not recognise the certificate as valid it will issue a warning:
Page 72
User Guide| LQ Series 4.1
Example browser exception:
When correctly installed, your browser will use the certificate to authenticate its
HTTPs connection with LQ devices, giving an encrypted connection between the browser and
the LQ unit and also between devices in a Link-Group.
Page 73
User Guide| LQ Series 4.1
Note:
The security certificate must be installed on every instance of a browser that is used to access the
LQ unit. If you are working with a Link-Group, each browser used to access the devices must have a
certificate installed.
Relevant Information:
l
l
HTTP us routed through port 80
l
HTTPs is routed through port 443
l
There are 3 types of security certificate available for use with your LQ device:
l
l
10.4
LQ devices are designed to work with both HTTP and HTTPs. Enable the Force HTTPs
feature to turn off the HTTP port and redirect traffic to the HTTPs port. This contributes
to a secured connection between the devices.
l
A certificate of your own choosing (fullchain and private key)
l
An EasyDNS authorized certificate for *.clearcomdevices.com
l
The Clear-Com self-signed certificate.
Depending on which certificate you use, you may have to register your LQ devices with
a DNS server.
If you try to Link to or access the CCM of a device that has been set to Force HTTPs
using the HTTP protocol, you will get a device not found type message as the HTTP
port has been turned off. If a device has been set to Force HTTPs in the CCM, you must
use HTTPs to reach the device.
HTTPs certification browser support
Each browser type (for example; Safari, Chrome, Edge, Firefox) uses its own method for HTTPs
certificate management, and these methods can change with time. As this information is
beyond the control of Clear-Com, please refer to the instructions supplied with your browser if
you require more information about how the browser you are using works with certification
support.
10.5
Certification Authority (CA) options for use with LQ units
3 security authorization options are available. Choose the certification option that is best suited
to your security requirements.
1. A certificate of your own choosing.This option gives you complete control over the
security of your Link-Group. Choose this certificate if protecting the details of your
intercom configuration is critical. This option requires some specialized knowledge. You
will need to know how to obtain a fullchain certificate and a private key, and how to install
Page 74
User Guide| LQ Series 4.1
them on your browser. When using your own certificate you might have to provide a DNS
server address and register the LQ device.
2. The EasyDNS security certificate.
This is a commercially certified certificate.
When using the EasyDNS certificate, you have to provide a DNS server address for LQ
registration.
If you use this certificate, the browser needs Internet access to verify the certificate
authenticity. This is because the browser will verify with AlphaSSL and GlobalSign that the
certificate is valid.
3. The Clear-Com self-signed (default) certificate. This certificate can be downloaded and
installed for use with an HTTPs connection. It is used to encrypt the audio channel that the
LQ devices establish on port 655 (linking). It also verifies all Agent-IC connections to LQ.
This certificate can be used in a private network. It does not require Internet access to
confirm its authority.
Warning:
Browsers are not set up to recognize self-certification. Using the Clear-Com self -signed
certificate (option 3) is likely to cause your browser to issue a warning.
This example shows a warning posted by the Chrome browser:
Page 75
User Guide| LQ Series 4.1
To work with the Clear-Com self-signed certificate, you will need either to find a way of
disabling the warning (for example, install the certificate in the trusted certificates root
directory), or make a choice to ignore the warning and proceed to the insecure connection.
Page 76
User Guide| LQ Series 4.1
This is not a conventional way of working with your browser’s security features, but will
provide a certain level of security if your Link-Group does not have Internet access.
Note:
An iOS browser will only work with its own chosen certificates, so the Clear-Com self-signed
certificate cannot be used in this context.
10.6
Setting up a Link-Group using HTTPs
LQ units establish a robust mesh network when transporting audio (see image above). The
units use a series of IP ports to create this mesh:
Management (login credentials, setup details, IP addresses)
l
TCP port 80 (HTTP)
l
TCP port 443 (HTTPs)
Linking (audio)
l
TCP/UDP port 655 (encrypted channel)
The devices will pass management details via either port 80 or port 443 (depending on which
prototcol is used). To ensure this information passes via an encrypted route, enable the Force
HTTPs feature on every LQ device in the Link-Group. The devices will pass information on
either management port, but the route will not be secure unless all the devices use HTTPs.
Page 77
User Guide| LQ Series 4.1
To create a Link-Group using the HTTPs protocol you will follow the same procedure as when
using HTTP; you must give the member unit the IP address of the Link-Master unit. When
linking units over the HTTPs protocol, you must specify HTTPs in the Linking page of the
Link-Member.
For more information on the Linking procedure see: Creating a Link-Group on page 47
The port number does NOT need to be specified unless you are linking units over a firewall
where port forwarding rules apply. In this case (units traversing a firewall to reach each other)
you must specify the external IP address and the external port, so the units can cross the
firewall.
Note:
If you try to link to a device that has been set to Force HTTPs without specifying HTTPs , you will get
a device not found message because the HTTP port is turned off.
Note:
Before using the Force HTTPs feature, you must first install a security certificate on your browser.
When using HTTPs with a Link-Group, every browser instance used to reach and configure the
devices must have a security certificate installed.
For more information see:
About Linking on page 58
Creating a Link-Group on page 47
Linking over Internet or WAN on page 60
Certification Authority (CA) options for use with LQ units on page 74
10.7
Registering an LQ unit with a DNS server
When registering with a DNS server, the LQ unit will try and register two entries in the DNS it
is connected to:
Page 78
User Guide| LQ Series 4.1
l
lq-[MACAddress].clearcomdevices.com with its LAN IP address
l
lq-[MACAddress]x.clearcomdevices.com with its external IP address.
This means that the LQ can usually be reached by typing the DNS hostname into a browser.
10.8
How to set up an HTTPs connection between a browser and an
LQ unit
10.8.1
Install a security certificate on your browser
1. Choose a security certificate. See Certification Authority (CA) options for use with LQ
units on page 74 for more information.
2. Open the CCM of your LQ unit.
3. Navigate to Device>Network>Security.
Page 79
User Guide| LQ Series 4.1
4. Install the certificate. The three certificate options are covered below, choose a., b., or c.
a. A certificate of your own choosing:
Page 80
User Guide| LQ Series 4.1
b. The EasyDNS certificate:
Page 81
User Guide| LQ Series 4.1
c. The Clear-Com self-signed (default) certificate:
5. Test the certificate by typing the HTTPs IP address into your browser URL field in the
format: HTTPs:// XX.XX.XX.XX :
Page 82
User Guide| LQ Series 4.1
If you see the green 'secure' symbol and the browser does not issue an exception, the
certificate is working.
Note:
When using your own certificate or the EasyDNS certificate, the LQ unit must first be registered with
a DNS server. If required, your network administration department should provide advice on this.
When using the Clear-Com default certificate, the device does not need to be registered with a DNS
server. The Clear-Com default certificate can be used with a set up that does not have Internet
access.
Note:
Different browsers (for instance, Chrome, Firefox) have different methods for handling certification.
This is beyond the control of Clear-Com. You may need to refer to the instructions that come with
your browser for this.
Page 83
User Guide| LQ Series 4.1
10.8.2
Enable the Force HTTPs feature on your LQ unit
1. Navigate to the Security section in the Networking page.
2. Enable the Force HTTPs feature. Click Apply Changes.
3. If you are working with a Link-Group, enable the Force HTTPs feature on each device in
the Link-Group.
Page 84
User Guide| LQ Series 4.1
11
Clear-Com Eclipse matrix connections
Each LQ unit (LQ 3.0 and above) can support up to 8 IVC-32 ports, as well as its own hardware
ports.
l
Up to 8 IVC-32 ports per LQ device
l
Up to 32 IVC-32 ports per Link-Group
l
IVC-32 ports are generated in the External Systems page in the CCM
l
All ports, LQ hardware ports and IVC-32 ports can then be used in the LQ Channels to
transmit audio, Call and GPIO signals.
Each LQ-R unit supports up to 24 ports: 8 hardware ports, 8 SIP ports and 8 virtual ports.
Agent- IC and IVC ports are considered 'virtual ' ports. Virtual ports can be used in any
combination up to 8 in total.
11.1
How to create virtual ports and connect to a matrix
11.1.1
General outline
Both matrix and LQ must be connected to a network and able to reach each other across the
network settings.
To set up this connection:
Page 85
User Guide| LQ Series 4.1
l
l
11.2
Define port slots on the IVC-32 in the EHX configuration software
Define IVC-32 virtual ports in the External Systems page of the Core Config.uration
Manager (CCM) and connect to the IVC-32
l
Put required ports together in a Channel
l
Program audio and GPIO relays if required.
Program the EHX software
In EHX, program the ports you want to connect to.
Program ports in EHX. Navigate to EHX>Cards and Ports.
When you have set up the new ports, you must Apply changes to Matrix.
Page 86
User Guide| LQ Series 4.1
Find IVC32 card IP address.
11.3
Program the LQ CCM
In the LQ Core Configuration Manager (CCM), create the IVC-32 card, and enter the TCP/IP
address and port of the IVC-32 to be connected to.
How to create IVC-32 card slots in the CCM.
11.4
Create 'virtual' ports in the CCM
Next, you need to create a port, or ports for the card. You must have to hand User ID and
Password that you entered into the EHX interface.
Page 87
User Guide| LQ Series 4.1
When the LQ is connected to the IVC-32 card, a green status LED shows. If the connection is
not successful, a yellow warning displays. Click the yellow warning symbol for information.
11.5
Put new ports into a Channel
Once ports are created, they can be seen in the Assignments page and put into Channels.
Page 88
User Guide| LQ Series 4.1
Once a virtual port is associated to an LQ device you can adjust the port setting. Click the cog
icon to go straight to Ports page.
If you want to pass GPIO controls over the network using LQ you must program Network
Control Events. See What are Networked Control Events and how do I use them? on page 90
Page 89
User Guide| LQ Series 4.1
12
What are Networked Control Events and how do I use
them?
12.1
About Networked Control Events
Networked Control Events are used to program input and output triggers (GPI/O) in your
intercom system. They are designed to allow maximum flexibility and scalability in your use of
GPIO events.
For example, Networked Control Events can be used to enable radio communication over IP, or
send a control signal from a panel, via a matrix to a radio. The GPO can also be used to turn on
an 'on-air' light, or perform any other function you require.
A Networked Control Event occurs when the input trigger and the output trigger on ports in a
Channel are set to the same value.
Active Networked Control Events can be viewed in the Assignments page in the CCM.
Networked Control Events
12.2
How to set up Networked Control Events
1. Configure the input trigger on a port. This example shows audio entering a 4-wire port
(VOX) on an LQ 4W2 device that triggers the output relay on an LQ GPIO device.
Page 90
User Guide| LQ Series 4.1
2. Configure the output (GPO) on a port.
3. Put both ports together in a Channel . This activates a Networked Control Event when an
input and an output Networked Control Event setting match. A GPO is then fired.
Page 91
User Guide| LQ Series 4.1
Page 92
User Guide| LQ Series 4.1
12.3
Examples of when to use Networked Control Events
Example 1. VOX trigger
Page 93
User Guide| LQ Series 4.1
Example 2. One-to-many
Page 94
User Guide| LQ Series 4.1
Example 3. Many-to-one
Example 4. Call Event trigger. Passing call signals using GPIO
Page 95
User Guide| LQ Series 4.1
Note:
Call signals are automatically propagated to all members of a Channel when using LQ so a GPI
trigger is unecessary. However, a GPIO interface will not send a call signal trigger unless a GPO Call
Channel event is set on that port.
12.4
Types of GPI (input) trigger
4 LQ port types
12.5
Page 96
Available GPI (input) trigger
LQ 2-Wire
1. Call 2. VOX
LQ 4-Wire
1. Call 2. VOX
LQ 4-Wire + GPIO
1. VOX 2. GPI
IVC-32
1. Call 2. VOX 3. GPI
GPIO port pinout
User Guide| LQ Series 4.1
For more information, see:
GPIO: Examples and step-by-step set up on page 97
12.6
GPIO: Examples and step-by-step set up
12.6.1
Setting up a Partyline/2-Wire relay to a radio (VOX trigger).
Page 97
User Guide| LQ Series 4.1
This example shows how to send a GPO (General Purpose Output) trigger to a third party radio
when audio comes in from an Encore RS701 beltpack. This can be used to open audio
transmission on the radio; equivalent to pressing the Push To Talk (PTT) button on the radio.
The GPO is triggered by LQ models that have a GPO port; LQ-4WG2, GQ-R2WG8 and LQR2W4+4WG4.
Note:
For this configuration Link Group must already be established. See Creating a Link-Group on page
47 for more information.
12.6.2
General set up outline
1. In port settings, on the device and port connected to the belpack, set the VOX (audio
detection) to trigger Network Control Event 1
2. On the device and port connected to the radio, set the GPO to trigger on Network Control
Event 1
3. Bring both ports together into a Channel
4. When audio comes in from the beltpack, the GPO will fire. You can test this relay using
the TEST button.
Page 98
User Guide| LQ Series 4.1
12.6.3
Beltpack to radio on VOX trigger
1. Connect the beltpack. For more information, see Connecting 2-wire equipment on page
157
2. Set Network Control Events in the CCM (Core Configuration Manager)
a. Set beltpack port.
Page 99
User Guide| LQ Series 4.1
b. Set radio port.
Page 100
User Guide| LQ Series 4.1
Page 101
User Guide| LQ Series 4.1
3. Once you have set up the ports, navigate to Assignments in the CCM and put ports into a
Channel.
Note:
12.6.4
You will see audio and Network Control Event status LED light when audio comes into the
Channel and triggers Network Control Event 1.
2-Wire beltpack to radio on Call button press
This example shows how to set up a Call button press on an Encore 701 beltpack to open
communication with a third party radio.
Call signals are automatically passed when using 2-Wire equipment, so no configuration of the
beltpack port is necessary when using a CALL to trigger a relay to a radio.
Beltpack to radio on Call button press
Page 102
User Guide| LQ Series 4.1
1. Connect beltpack as above.
2. In the CCM, navigate to the port where the radio is connected (see Step 2.b of Example #1
above). Select Channel Call Event on the GPO trigger.
3. The output will fire on any Call event in the Channel.
Note:
Page 103
You can also set the beltpack to do 'call on talk' by setting dip switch 5 on the beltpack. See RS-701
datasheet available from the Clear-Com website, www.clearcom.com.
User Guide| LQ Series 4.1
12.7
Setting up a 4-Wire radio GPIO over IP (LAN, WAN, internet)
As with the examples above; to program this set up:
1. Configure the GPI and GPO triggers on the ports that the radios are connected to.
2. Bring both ports together into a Channel.
Page 104
User Guide| LQ Series 4.1
Page 105
User Guide| LQ Series 4.1
13
Session Initiation Protocol (SIP) connectivity
LQ 4.0 and above.
With LQ-SIP you can connect external telephones lines into your intercom system, expanding
the reach of your communications.
You must purchase a license to use SIP connectivity. Contact your Clear-Com dealer for more
information.
13.1
What is SIP?
SIP is an application layer (signaling) protocol defined by the Internet Engineering Task Force
(IETF) in 2002. It is used for creating, modifying and terminating sessions for voice, video and
instant messaging (IM) for one or more participants.
SIP User Agents
• SIP client: makes and terminates requests
• SIP server: accepts and administrates requests
13.2
Examples of LQ-SIP
13.2.1
LQ-SIP standalone
LQ-SIP can be used with 2-wire Partyline equipment to connect an external telephone to your
LQ communications system. Use this set up to enable communication between a telephone
user and a Partyline headset (or radio) user.
Page 106
User Guide| LQ Series 4.1
Page 107
User Guide| LQ Series 4.1
13.2.2
LQ-SIP and Clear-Com Eclipse matrix systems
LQ-SIP can be used to connect a telephone line to your matrix. This allows you to set up
communication between a telephone user and a panel user.
Note:
When connecting LQ-SIP to Eclipse use either a Clear-Com IVC card or a Clear-Com MVX card.
13.2.3
Connecting matrix systems using LQ-SIP (long range)
LQ-SIP can be used to link matrix systems, providing long range panel to panel
Page 108
User Guide| LQ Series 4.1
communications between different systems.
13.3
Codecs - LQ SIP
LQ devices are compatible with the following codecs:
Page 109
l
G.711 µ-law
l
G.711 A-law
l
G.722
User Guide| LQ Series 4.1
13.4
Program LQ-SIP standalone
l
l
l
l
l
13.4.1
Required extension numbers must be set up on the SIP server before you begin. Refer to
your SIP server documentation.
Open the Core Configuration Manager (CCM): input the IP address of the LQ unit (found
in the device front panel screen) into the address field of a browser that is on the same
network as the LQ unit.
For more detailed information on physically connecting devices, see Chapter 4. Basic set
up (LAN) in the LQ user manual.
If you don’t have, or have not yet activated a license for SIP, you will not be able to
generate SIP ports in the Accounts page of the CCM.
For device username and password see The Core Configuration Manager (CCM)
password on page 23.
Set up: General outline
1. The LQ device must be connected to the same network as the SIP server. The LQ unit
must be able to see (contact) the SIP server. See your network administrator you have any
connectivity problems.
2. Connect the external 4-wire, 2-wire Partyline or radio to a port on the back of the LQ unit.
3. Open the CCM. Navigate to the Accounts page and register SIP client(s).
4. Navigate to the Assignments page in the CCM and put the SIP enabled port and the
external port together in the same Channel.
Putting the two interfaces together in a Channel connects and routes audio in a Partyline
(conference) setup.
Note:
Each LQ-R unit supports up to 24 ports: 8 hardware ports, 8 SIP ports and 8 virtual ports. Agent- IC
and IVC ports are considered 'virtual ' ports. Virtual ports can be used in any combination up to 8 in
total.
13.4.2
Demonstration: Program the CCM
1. Navigate to the Accounts page of the CCM and define the SIP server.
Page 110
User Guide| LQ Series 4.1
Note:
You need to configure the Domain setting if your PBX is set up to work with more than one
domain. Configuring the domain in the CCM is recommended as the PBX may have only one
domain, but this can change. Please refer to your network and PBX administration if you need
advice on this.
2. Register SIP clients. Give the LQ unit the Username and Password of an extension already
set up in the SIP server. Assign this user extension to an LQ unit to register the client with
the LQ. Register up to 8 SIP clients on each LQ device.
Page 111
User Guide| LQ Series 4.1
Note:
If the registration process times out the LQ will re-register. The unit renews registration every 5
minutes.
3. Successful registration is indicated. If registration is not successful, click the registration
indicator for information.
Page 112
User Guide| LQ Series 4.1
4. Once registered to an LQ unit, SIP telephone lines are seen under the device icon in the
left side of the Assignments page.
5. Go to the Assignments page of the CCM. Bring both the External port and the SIP port
together in a Channel.
Audio sources are now connected in a Partyline (conference) setup. You can dial into
Channel 1 from an external phone and dial out from Channel 1 using the CCM.
Page 113
User Guide| LQ Series 4.1
13.4.3
Making and accepting calls: LQ SIP standalone
Note:
The SIP enabled port MUST be put in a Channel before you can make and accept calls.
1. Accept incoming calls:
a. If an external user (for example x.2005) dials into the LQ-SIP line then the LQ unit will
auto-answer and establish the call. Audio will then pass between all members of the
Channel associated with the SIP line.
b. The CCM will show the incoming caller number.
c. The CCM user can hang up the call by selecting the phone icon and hanging up.
2. Use the CCM to dial out:
a. Type in the dial-out window the phone number or address of the
telephoneline/extension you want to reach.
b. Once the call is established, audio will pass between all members of the Channel
associated with the SIP line.
c. The CCM will show the dialed phone number.
d. The CCM user can hang up the call by selecting the phone icon and hanging up.
Note:
SIP calls can also be hung up (ended) from the LQ device front panel menu.
Note:
You can define as many SIP clients as you need, but only 8 can be registered (connected to an LQ
device) at any one time.
Page 114
User Guide| LQ Series 4.1
Note:
SIP line connection status bars: green; connected, yellow; connecting, connections pending.
Note:
You will see a VOX light in the Assignments page. This lights green when audio is coming from a port.
13.5
Program LQ-SIP and Clear-Com Eclipse
Connect a SIP telephone to your matrix.
When routing audio between LQ SIP and Eclipse, always use a Direct Channel in the LQ CCM
setup.
l
l
l
l
Note:
The Eclipse matrix must have EHX version 9.1 or later installed
Connect via an MVX card: connect the MVX card and the LQ unit directly using a
Cat5/6 cable
Connect via an IVC (IP) card: LQ unit, matrix IVC card and SIP server must all be
connected to the same IP network
The LQ unit must be connected to the same network as the SIP server. The LQ unit
must be able to see (contact) the SIP server, see your network administrator if you have
any connectivity problems.
Each LQ-R unit supports up to 24 ports: 8 hardware ports, 8 SIP ports and 8 virtual ports. Agent- IC
and IVC ports are considered 'virtual ' ports. Virtual ports can be used in any combination up to 8 in
total.
Example setup:
General Outline
1. In the Eclipse Software, the matrix IVC port is setup as LQ SIP.
2. Create an IVC port in the LQ CCM to connect back to the Eclipse matrix IVC card.
3. The LQ unit is setup as x. 2003 on the SIP server.
4. A SIP phone is setup as x. 2005 on the SIP server.
5. In the LQ CCM assign the LQ SIP port (x.2003) and the LQ IVC port into a Direct Channel.
6. From the V-series panel select the HYB#1 key and dial '2005' (speed dial or keypad). The
IVC card will send the dialed digits to the LQ unit which will dial x. 2005. Once the call is
Page 115
User Guide| LQ Series 4.1
established audio will pass from x. 2005 to the LQ to the IVC to the panel.
Configure the EHX software
1. Program Card and Ports.
Page 116
User Guide| LQ Series 4.1
a. In the EHX software, navigate to Hardware>Cards and Ports.
b. Make a note of the User ID and Password for each port (exactly as in the EHX
software). You will need it to enable the connection between the LQ unit and the
matrix card.
c. Set preferences. Select the Off Hook Tally (click checkbox) under Telephone Options
if required.
Page 117
User Guide| LQ Series 4.1
2. Program Panels.
a. In the EHX software, navigate to Configuration>Panels.
Normally for a telephone conversation you will assign a Talk and Listen to the panel key.
b. Click Apply Changes to Matrix when done.
Note:
You can dial an external number using the panel keypad. For convenience, you can program a speed
dial. See Chapter 17, Configuring audio and conference routing in the EHX Software User Guide for
more information on setting up a speed dial.
Program the CCM
1. Register the LQ unit to the SIP server. To do this, follow steps 1 - 4 in Program LQ-SIP
standalone on page 110(LQ-SIP standalone section)
Page 118
User Guide| LQ Series 4.1
2. Generate IVC matrix ports in the CCM. Navigate to the Accounts page of the CCM and
define the IVC matrix card. Give the LQ unit the IP address of the Eclipse IVC matrix card.
Page 119
User Guide| LQ Series 4.1
3. How to find the Eclipse IVC card IP address in the EHX software.
Page 120
User Guide| LQ Series 4.1
4. Generate IVC ports. Give the LQ unit the Username and Password already set up in the
EHX software. Assign port to an LQ unit to connect.
5. When connection is successful you see a green connection light. If you see a yellow
triangle, click this for information.
6. Once assigned to an LQ unit, these ports are seen under the device icon on the left side of
the Assignments page.
Page 121
User Guide| LQ Series 4.1
7. Bring both ports together in a Direct Channel to connect and route audio sources.
8. Once you have followed these steps you will be able to dial any external line that is
available to your SIP server. you can dial in to your intercom system from an outside
telephone, and dial out from your system using either a panel or the LQ CCM.
IVC ports are 'virtual' ports, in contrast to the physical ports on the LQ unit. You can have up to
8 virtual ports assigned to an LQ unit. Virtual ports can be either IVC connections or up to
eight Agent-IC connections.
VOX light (green). This indicates audio coming from a port.
If you are using an MVX port to connect to the LQ for dialing in/out via the LQ-SIP, place the
LQ 4-wire port into a Direct Channel with the SIP line.
SIP and IVC/MVX connection status bars: green; connected, yellow; connecting, connection
pending.
SIP calls can also be ended either from the CCM or the LQ device front panel menu.
For how to use SIP calls on a panel see How to use SIP calls on page 122
13.6
How to use SIP calls
When a SIP call comes into a Channel (SIP-enabled ports must be placed in a Channel before
they can be used) the LQ device answers the call automatically. How the call is monitored and
responded to depends on which device you are working from how the client device is
configured.
Page 122
User Guide| LQ Series 4.1
13.6.1
How to establish and end calls using the LQ unit Core Configuration
Manager (CCM)
SIP calls can be managed from the Assignments page of the CCM. You can:
l
Dial out
l
View numbers
l
End calls.
1. Incoming calls:
a. If an external user (for example x.2005) dials into the LQ-SIP line then the LQ unit will
auto-answer and establish the call. Audio will then pass between all members of the
Channel associated with the SIP line.
b. The CCM will show the incoming caller number.
c. The CCM user can hang up the call by selecting the phone icon and hanging up.
2. Use the CCM to dial out:
Page 123
User Guide| LQ Series 4.1
a. Type in the dial-out window the phone number or address of the telephoneline/extension
you want to reach.
b. Once the call is established, audio will pass between all members of the Channel
associated with the SIP line.
c. The CCM will show the dialed phone number.
d. The CCM user can hang up the call by selecting the phone icon and hanging up.
13.6.2
Control calls from the LQ unit front menu screen
SIP calls can be ended (hung up) from the device front menu screens.
13.6.3
Using SIP lines with a panel (Eclipse and LQ-SIP)
SIP enabled ports are programed in the EHX software. Of importance are Line Release and OffHook Tally options. Setting these options will control how telephone calls behave in your
Eclipse system. The Off-Hook Tally is set to ON by default when you declare and LQ SIP
interface in the EHX software.
If the Off-Hook Tally is set to On, an incoming call configured to a panel will flash on the
interface key. Use the panel keyset to monitor and talk back to the calling party. An incoming
call can be ended by the caller (or from the CCM and device front screen menu). If the Line
Release option is set in EHX then the call can also be released by the panel.
Page 124
User Guide| LQ Series 4.1
Line Release option (MVX card)
Page 125
User Guide| LQ Series 4.1
Off-Hook Tally (IVC card)
Making outgoing SIP calls from the panel
The following methods are possible:
• Speed dials
• Prepared dialing
Speed dials
Speed dials can be set up in the EHX software to work with a specific interface and number. A
speed dial is created and attached to a control in the EHX software, the control is put on a key
and then this key is put on a panel. To use a speed dial once it is configured, latch the interface
key and press the speed dial key (in any order).
When configuring a speed dial, the interface and the control (the number to dial) can be
stacked on the same key to reduce the number of keys used to dial a set number. See Speed
Dial and Stacked Key in the EHX User Guide.
Prepared dialing
When using prepared dialing, the number is dialed first (use the panel keypad or dial menu)
and the interface (panel key) is selected second. This method of dialing is more flexible when
it comes to possible numbers to dial and the dial route.
Note:
Page 126
Piecemeal dialing is only supported on the Tel-14 telephony interface.
User Guide| LQ Series 4.1
13.7
SIP and the Internet
13.7.1
Generic SIP ports
l
Port 5060 (UDP or TCP) for SIP
l
Port 5061 (TCP) for TLS communications –if using secure SIP
l
Port 4000-32767 (UDP) (send & receive) for RTP/RTCP communications (2 ports per
call)
LQ 4.0 and above will only use ports 4000 - 4015 locally but will still be able to connect to
any other RTP/RTCP ports.
Secure SIP and TCP is not supported..
13.7.2
Network Address Translation (NAT) and Firewall
NAT and many firewalls “hide” private networks behind a public IP address. This normally
means that SIP calls can be initiated from a private network to the Internet but not the other
way around. Also, firewalls commonly deny access to port numbers associated with Voice Over
IP (VoIP) applications.
This aspect of SIP can be handled by technologies designed to traverse firewalls such as STUN,
TURN and ICE. Some VoIP service providers use proprietary server side solutions that do not
require STUN/TURN/ICE servers.
13.7.3
Using SIP with LQ
When using SIP with LQ Series units, you need an IP - Private Branch Exchange (IP - PBX) to
act as a SIP server. This PBX can be a physical unit, or you can use a cloud-based IP-PBX
service.
Note:
LQ SIP does not currently work with STUN/TURN/ICE.
More information on firewall/NAT:https://www.ingate.com/files/Solving_Firewall-NAT_
Traversal.pdf
Page 127
User Guide| LQ Series 4.1
13.7.4
Hardware and cloud based PBXs
LQ has been extensively tested with a number of hardware and cloud-based PBXs, including:
l
Grand Stream - a small budget hardware PBX
l
Cisco PBX - a larger hardware PBX
l
Mitel PBX - a larger hardware PBX
l
ONSIP - a US cloud-based PBX (www.onsip.com)
l
YAY - a European cloud-based PBX (www.yay.com)
Configuring a cloud-based PBX in the CCM
If a hardware PBX is not available, both ONSIP and YAY offer low cost monthly subscription
that will provide lines that can be assigned to LQ devices.
Page 128
User Guide| LQ Series 4.1
User and Password as defined by the ONSIP account.
User and Password as defined by the YAY account.
For more information, see:
How do I link an LQ device to a Public Branch Exchange (PBX)? on page 186
13.8
SIP server connection loss
On occasion you might lose connection between an LQ device and your SIP server.
Page 129
User Guide| LQ Series 4.1
The LQ software is designed to maintain a call in this event but occasionally you can
experience haphazard call behavior. In this case you can chose to disconnect the call if the
connection to the server is lost.
If connection to the SIP server is lost, you will see the SIP port status bar change from green to
yellow (connection lost or pending) in the Assignments page.
13.8.1
How to set a call to disconnect on server loss
In the CCM navigate to Accounts>SIP>SIP server and click to check the SIP Disconnect on
server loss check box.
When this box is checked, any active call will be disconnected on loss of server connection of
≥30 seconds.
Page 130
User Guide| LQ Series 4.1
14
LQ to HelixNet connectivity
LQ 4.0 and above.
HelixNet 4.0 and above.
Linking one ore more LQ units to a HelixNet Main Station (HMS) in a Link-Group is a way of
greatly increasing the number of I/O interfaces available in your HelixNet intercom system.
The HelixNet Main Station must be the Link Master in any Link-Group.
Linking HelixNet and LQ also brings Agent-IC, SIP and Eclipse (IVC) connectivity into your
HelixNet system.
14.1
HelixNet/LQ Link-Group
Once an LQ unit is linked to an HMS in a Link-Group, all ports on the LQ unit are visible in the
CCM and available to be placed in a HelixNet Channel. Once a port is in a Channel, audio from
that port can be routed anywhere within the system.
Page 131
User Guide| LQ Series 4.1
Connecting an HMS and an LQ unit also brings the possibility of Agent-IC, SIP and IVC
connectivity into your HelixNet intercom system (according to license for Agent-IC and SIP).
Note:
A HelixNet/LQ Link-Group supports up to 3 linked Main Stations and up to 3 linked LQ units (to a
maximum of 6 devices in total).
Note:
The HMS must always be the Link-Master in a HelixNet/LQ Link-Group.
The following limitations are imposed when LQ devices are linked to a HelixNet Link-Group:
Page 132
l
No creation or use of Direct Connections
l
No interconnection of Clear-Com panels over 4-wire
l
No SIP hangup capability through the HMS Front panel
l
No Internet connection between LQ units.
User Guide| LQ Series 4.1
Note:
If you upgrade your HelixNet system when you have a Link-Group set up, the linking status will be
reset and you will need to re-establish the Link-Group.
14.2
Connecting HelixNet and LQ with analog connection
Interconnecting HelixNet and LQ equipment using either 4-wire or 2-wire interfaces is
possible and only serves as a means of transporting one channel of audio along with call
signalization per connection.
For more information, see:
Programming a HelixNet/LQ Link-Group on page 133
14.3
Programming a HelixNet/LQ Link-Group
l
The HelixNet Main Station that has been designated as the Link-Master must be
reachable on an IP network by all other Link-Memebers.
The HLI-ET2 module must be fitted to the HelixNet Main Station for IP connectivity.
l
l
l
Page 133
To access the Core configuration manager (CCM), input the IP address of each device
into the address field of a browser.
Once LQ and HelixNet devices have been joined to a Link-Group, they can be
monitored and configured from any device within that group.
An LQ/HelixNet Link-Group supports up to three linked HelixNet Main Stations and up
to three linked LQ units (a maximum of 6 devices in total).
User Guide| LQ Series 4.1
Find details of the CCM username and password here: The Core Configuration Manager (CCM)
password on page 23
14.3.1
General outline: create a HelixNet/LQ Link-Group
1. Access the CCM of the HMS. Make sure the device Link-Group Role is set to Link-Master.
Default setting: Disabled.
2. Access the CCM of the LQ unit. Make sure the device Link-Group Role is set to LinkMember. Default setting: Link-Master.
3. Give the LQ Link-Member device the IP address of the HelixNet Link Master. Repeat this
step for each device to be linked to the Link-Master.
4. Once you have linked the members to the master, all devices in the Link-Group will be
visible in the Overview page of the CCM.
5. Navigate to the Assignments page of any device in the Link-Group to view and configure
available ports.
14.3.2
Demonstration: create a HelixNet/LQ Link-Group
1.
Page 134
a. Ensure the HelixNet device is set to Link-Master in the CCM of the Main Station.
Navigate to Device > Linking > Link-Group Role.
User Guide| LQ Series 4.1
2.
a. Set Link-Group Role of LQ unit to Link-Member. Navigate to Device > Linking > LinkGroup Role.
b. Input Link-Master IP address.
c. For each device to be added to the Link-Group, input the device IP into the browser’s
address field to access the CCM, designate the device as Link-Member and give it the
Page 135
User Guide| LQ Series 4.1
Link-Master IP address (this links the device to the group).
d. Linked devices can be seen in the Overview page.
e. Navigate to the Assignments page to create, configure and view how audio is routed
throughout the system. All ports on the LQ units will now be visible and available for
Page 136
User Guide| LQ Series 4.1
assignment into one or more channels.
Page 137
User Guide| LQ Series 4.1
15
Agent-IC and LQ
Use Agent-IC (version 2.0 or later) to connect a mobile user to your intercom system. Agent-IC
connects directly to an LQ unit. Once connected to LQ, Agent-IC is also available to the
HelixNet system or any other ports on the LQ device.
Each LQ-R unit supports up to 24 ports: 8 hardware ports, 8 SIP ports and 8 virtual ports.
Agent- IC and IVC ports are considered 'virtual ' ports. Virtual ports can be used in any
combination up to 8 in total.
15.1
Agent-IC Profiles
The Agent-IC client device (phone or tablet) connects to one of two possible a host systems
using a profile. Connect to either:
l
An LQ unit or
l
An Eclipse matrix.
Each mobile client allows two user accounts per host system: EHX1 and EHX2, LQ1 and LQ2.
Profile credentials are set up in the host system before use.
When you connect with a profile for the first time you need to input your user credentials
(User ID and Password) in Settings. You also need the IP address of the host unit you want to
connect to.
Page 138
User Guide| LQ Series 4.1
15.2
Agent-IC Roles
Agent-IC uses Roles. A Role is a logical setup that a client (end) device selects from a set of
pre-defined configurations. Roles are used to control setup and reduce installation time. Each
Role can be given a name or label that corresponds to a common user workflow, for example;
Director, Sound, A1. The Role or Roles are defined in the Roles page of the Core Configuration
Manager (CCM).
The Role associated with a User ID can be seen in Settings.
Page 139
User Guide| LQ Series 4.1
When using Agent-IC, the Role can be fixed for fast and easy deployment of the mobile client.
When a Role is fixed, it is allocated in the CCM and another Role cannot be selected from the
mobile client. This is known as an 'LQ managed' Role.
To allow the mobile user to select from a choice of Roles, the Role setting in the CCM is set to
None.
Page 140
User Guide| LQ Series 4.1
15.3
Agent-IC default Role
Agent-IC arrives with a default Role that you can use 'as is' or edit to suit your particular
requirements. The default Role has 6 Channels. Keyset configuration is the same for each
Channel when using the default Role; the keys all operate in the same way.
15.4
Change Agent-IC default Role configuration
Role configuration is changed in the Roles page of the Core Configuration Manager (CCM).
Page 141
User Guide| LQ Series 4.1
For more information, see:
Program Agent-IC to LQ connectivity on page 143
Page 142
User Guide| LQ Series 4.1
More information on how to use Agent-IC can be found in the embedded help.
15.5
Program Agent-IC to LQ connectivity
From the CCM, use the following steps:
Page 143
User Guide| LQ Series 4.1
1. Set up Agent-IC users in the Accounts page of the CCM. Navigate to the Accounts page.
2. Create user account # 1.
3. Create user account #2.
Your Agent-IC user profiles are now setup and the client device can chose a Profile and
connect to the system.
15.5.1
Connect Agent-IC to LQ
1. From your phone or tablet, select an Agent-IC user profile from the 4 available. In this case
you need to select an LQ profile, as LQ is the host device.
2. Click the Settings button.
Page 144
User Guide| LQ Series 4.1
3. Enter login credentials (User ID and Password).
4. Enter the LQ IP address.
5. Press the round Start button to connect.
For more information, see:
How to Access the Core Configuration Manager (CCM) on page 22
15.6
Connecting Agent-IC to LQ over a firewall
Agent-IC traffic must be able to reach the LQ behind the firewall. Port forwarding rules must
be created in your firewall and the LQ device must be given the external facing IP address and
port. The LQ uses port 6001 (TCP/UDP) for Agent-IC traffic.
Page 145
User Guide| LQ Series 4.1
1. Create a port forwarding rule within the firewall that forwards all Agent-IC TCP/UDP
traffic to the LQ behind the firewall.
2. Open the CCM (the browser-based management interface hosted by the LQ). Navigate to
Device>Network.
Page 146
User Guide| LQ Series 4.1
3. In the External Connectivity section, enter the external IP address and port as configured in
your router/firewall.
4. In the CCM, create an Agent-IC user account. Navigate to Accounts>Agent-IC>and create
new account.
5. Open the Agent-IC client application on your mobile device. Navigate to Settings and
enter the following connection information:
a. Username (as entered in Step 4 above)
b. Password (as entered in Step 4 above)
c. LQ Server (the firewall external address as entered in Step 3 above: in this example
Page 147
User Guide| LQ Series 4.1
22.192.175.132)
d. LQ port (your external facing port as configured in Step 3: in this example 6300).
Your Agent-IC client should now have connectivity to the LQ host from inside and outside
the facility.
Using HTTPs
If you are using HTTPs, it is advisable to recreate the security certificate after Step 3. To do
this, in the CCM navigate to Device>Network>Security and click the yellow Regenerate
button (LQ 4.0 and above).
Note:
Page 148
If you are using LQ 4.0 and above you must reboot the device and re-enter the IP address to force
the certificate to renew.
User Guide| LQ Series 4.1
16
Licensing
When creating SIP or Agent-IC accounts in LQ, you must first buy a license from your ClearCom representative. Three license types are available:
l
l
l
Agent-IC-LQ. This is a single Agent-IC client license.
Agent-IC8-LQ. This is a bundle of 8 Agent-IC licenses. The bundle must be assigned to
one LQ device, it cannot be broken down into individual licenses.
SIP8-LQ. This is a bundle of 8 SIP client licenses. The bundle must be assigned to one
LQ device, it cannot be broken down into individual licenses.
Licenses are shipped with the LQ device and activated by the user.
When you have purchased your licenses, Clear-Com will email or send you a Ticket ID.
The ticket ID can contain multiple licenses for more than one LQ unit. Each unit will accept 8
SIP and up to 8 Agent-IC client licenses (the software restricts licenses to the capacity of the
unit).
Note:
Please keep your Ticket ID as it is used to activate the licensing process.
16.1
How to activate your LQ licenses
Licenses can be given to any LQ unit. However, once you have activated a license on a unit,
you CANNOT move it to another unit.
Licenses can be activated:
Page 149
l
Online or
l
Offline
User Guide| LQ Series 4.1
Online activation is where the LQ unit has access to the Internet. Offline activation is
necessary if the LQ units do not have access to the Internet.
Note:
Clear-Com recommends activating licenses online where possible.
16.1.1
Online license activation
1. Open the CCM by inputting the IP address of your device into a browser URL field. If your
LQ units are set up in a Link-Group formation you can point the browser at any device in
the Link-Group.
2. Find details of the CCM username and password here: The Core Configuration Manager
(CCM) password on page 23.
3. Navigate to Device>General>License.
4. If working with a Link-Group, select the required LQ unit, and then click Add licenses
online.
Page 150
User Guide| LQ Series 4.1
5. In the Ticket field, enter the Ticket ID, and then click the blue check mark. The licensing
page will show information about the quantity of licenses that are available for activation
on this unit.
6. Select the required checkboxes, and the quantity of clients needed, and then click
Activate.
Page 151
User Guide| LQ Series 4.1
16.1.2
Offline license activation
When you activate licenses without internet access, you must download a Context File from
the LQ device. The context file acts as a ‘holder’ for the licenses. The file is then sent to ClearCom where it is loaded with the license. Clear-Com returns the loaded context file, which you
then upload to the LQ unit.
To order your license for offline activation you must send the following to Clear-Com:
l
The context file
l
The ticket ID
l
Details of exactly which licenses from the ticket you wish to activate on this unit.
1. In the CCM, navigate to Device>General>License.
Page 152
User Guide| LQ Series 4.1
2. If working with a Link-Group, select the required LQ unit, and then click Add licenses
offline.
3. Click Get Context File.
Page 153
User Guide| LQ Series 4.1
4. Save the context file to an appropriate location (a folder or USB stick).
5. Send the context file, ticket ID and details of which license you require on the unit to this
address: [email protected] The context file will be returned to you by email, loaded
with your licenses. When you receive the loaded context file go on to the next step (6,
below).
6. In the Licenses tab in the CCM, click Send Update File and navigate to where you have
stored the loaded file. Click the context file to begin activating licenses.
Page 154
User Guide| LQ Series 4.1
7. When the update file is loaded, the licenses are activated. The activated features appear in
the upper part of the License section.
Page 155
User Guide| LQ Series 4.1
17
Using LQ to interconnect equipment
When connecting LQ units to other Clear-Com products and third party intercom systems, use
the following guidelines:
Device type
Which LQ unit?
To Panel/To
Matrix (configure
pinout in
software)
Panel
data?
HelixNet HLI-4W2
LQ-4W2LQR4W8LQ-R2W44W4
To panel
Yes
No
HelixNet HLI-2W2
(Note: this connection
is not preferred for
optimum audio
quality)
LQ-2W2LQR2W4LQ-R2W44W4LQ-R2W44WG4
N/A
Yes
No
MVX-A16/Eclipse
PiCo
LQ-4W2LQR4W8LQ-R2W44W4
To matrix
(Identified as a
CCI-22)
Yes
Yes
Yes
Yes
LQ-2W2LQIVC-32 IP card/Clear- R2W4LQ-R2W4Com matrix
4W4LQ-R2W44WG4
Page 156
Supports call
signaling?
Other matrices (third
party)
LQ-4W2LQR4W8LQ-R2W44W4
Depends on
third-party pinout
No
No
Encore MS-702/4
LQ-2W2LQR2W4LQ-R2W44W4LQ-R2W44WG4
N/A
Yes
No
Encore RS Beltpack
1/2/3
LQ-2W2LQR2W4LQ-R2W44W4LQ-R2W44WG4
N/A
Yes
No
RTS 2-wire
LQ-2W2LQ-
N/A
Yes, but does
No
User Guide| LQ Series 4.1
Device type
Which LQ unit?
To Panel/To
Matrix (configure
pinout in
software)
Supports call
signaling?
Panel
data?
equipment
R2W4LQ-R2W44W4LQ-R2W44WG4
not pass call
signaling to 4wire audio
routes.
HME DX210/DX410
LQ-4W2 LQR4W8LQ-R2W4To panel
4W4 LQ-2W2*LQR2W4*
Yes
No
To panel
Yes**
No
To panel
Yes
Yes
N/A
Yes (call
signal can fire
relay)
No
LQ-4W2LQFreeSpeak/FreeSpeak R4W8LQ-R2W4II Base
4W4 LQ-2W2*LQR2W4*
V-Series panel iSeries panel
LQ-4W2LQR4W8LQ-R2W44W4
2-way radio or 4-wire
device with relay
activation
LQ-4WG2LQR2W4-4WG4LQR4WG8
*This connection is not preferred for optimum audio quality. LQ-4W2 is recommended.
** On a FreeSpeak Base station, only ports 3 and 4 pass call signaling.
Table 1 Interconnection guidelines
17.1
Connecting 2-wire equipment
When connecting 2-wire equipment the following functions should be taken into
consideration:
l
Auto-null
Every time equipment is changed on a 2-wire port you should auto-null.
Page 157
l
Enable/Disable the partyline power
l
Line Termination.
User Guide| LQ Series 4.1
These functions can be found in the 2-wire port settings page of the CCM. Navigate to Device
> Ports on any unit in the Link-Group.
Example:
Equipment
17.2
Port settings
Encore RS beltpack 701/2/3
Power: Enabled Termination: Enabled Autonulling: Start auto-nulling
Encore MS-702/4Encore PK-7Encore PS702/4
Power: Disabled Termination: DisabledAutonulling: Start auto-nulling
Connecting to 4-wire equipment
To minimize noise, use screened (shielded) cable when connecting 4-wire ports.
Page 158
User Guide| LQ Series 4.1
17.2.1
Pin-out configuration
Pin-out configuration can be set on LQ Series 4-wire interfaces (not 4W + GPIO). This is a
software switch that switches the configuration of the pins on the RJ45 etherCON connectors,
according to the device you are connecting to. See Interconnection Guidelines.
Pin-out configuration is set ‘to Matrix’ by default. To set the pin configuration of a device:
1. Access the CCM for any unit in the Link-Group.
2. Navigate to Device > Ports .
3. Select either ‘to Matrix’ or ‘to Panel’.
17.2.2
Port function: To Matrix (default) or To Panel
Check this function whenever you are connecting 4-Wire devices (not GPIO DB-9M
connectors).
About Port Function
Clear-Com products are designed so matrices can connect directly to panels/Base Station/main
station using a straight-through CAT 5/6 (Ethernet) cable. The pin assignments (inputs and
outputs) on these devices are complementary. Previously, a crossover cable was necessary
when connecting Bases to other Bases (RJ45 connector). It is no longer necessary to use a
crossover cable as there is now a Port Function toggle which changes pinouts as required. This
Page 159
User Guide| LQ Series 4.1
is function is found in port options and can be set from the CCM or the Base Station front
panel menus.
Port Function Pin Assignments
Port Function pin assignments
Pin
To Panel/Base Station
To Matrix
1
Data in +
Data out +
2
Data in -
Data out -
3
Audio in +
Audio out +
4
Audio out +
Audio in +
5
Audio out -
Audio in -
6
Audio in -
Audio out -
7
Data out +
Data in +
8
Data out -
Data in -
How do I set Port Function (pin polarity)?
To Matrix: if connecting the LQ to a matrix port. Use a 1:1 CAT5 cable from LQ to Matrix.
To Panel: if connecting the LQ to a panel or basestation (for instance, Helixnet, FSII Base). Use
a 1:1 CAT5 cable from LQ to Panel/basestation.
Page 160
User Guide| LQ Series 4.1
Set Port Function in the CCM. Click/touch image to enlarge/minimize.
17.3
Connecting an Eclipse PiCo (or MVX card) to an Encore device
using LQ
When setting up this connection, care must be taken to configure the port in the EHX software
correctly. This is because, in this case, the port must be declared as a CCI-22 device as the port
detection device on the LQ will recognise it as such.
Page 161
User Guide| LQ Series 4.1
1. From the EHX software, navigate to EHX > System > Cards and Ports.
2. Select the MVX card port.
3. Select a CCI-22 device from the list.
4. It is advisable to label the port as an LQ 4-wire device to avoid confusion.
Show me:
Note:
The connection between the MVX or PiCo and the LQ device is a 4-wire connection, even though it is
declared as a 2-wire connection.
For more information on port function, see 5.16 Port Function in the EHX Software User Guide
.
17.4
Page 162
Connecting an Eclipse PiCo (or MVX card) to a panel using LQ
User Guide| LQ Series 4.1
When setting up this connection, the MVX port to the LQ should be declared as a panel in the
EHX software.
For more information on port function, see the Eclipse EHX Software User Guide.
17.5
PiCo HX trunk to HX matrix (Eclipse HX 8.7 and above)
For this set up it is necessary to configure both EHX and the Core Configuration Manager
(CCM).
1. In the EHX software, declare the PiCo port that connects to the LQ as a trunk.
2. In the EHX software, declare the IVC-32 card port on the HX matrix as an 'LQ trunk'.
3. Generate an IVC-32 port in the Core Configuration Manager (CCM) of the LQ device.
4. Connect 1:1 CAT5 cables between the PiCo and the LQ unit.
5. Navigate to Assignments in the CCM, select and allocate a Channel. It is advisable to name
this Channel 'Trunking'. Put both the LQ IVC port and the LQ 4-wire port into the
Trunking Channel together. This generates a connection between the two ports
Note:
Page 163
Don’t assign other ports to this Trunking Channel as this will cause confusing transmission.
User Guide| LQ Series 4.1
18
Upgrading your device
Upgrades for your device will be available from the Clear-Com website.
http://www.clearcom.com/support/firmware-software-downloads
To upgrade your device, you must import the upgrade file provided by Clear-Com into the
device via the unit’s CCM (Core Configuration Manager). An LQ unit must be upgraded from
the host device (the device that the browser is currently addressing). The units cannot be
upgraded by proxy.
All devices in a Link-Group MUST be running the same version of the software.
18.1
Import the upgrade file
1. Open a browser window and input the IP address of the device into the address field to
access the CCM. The device IP can be found on the front display of the unit when it is
powered and booted.
2. Navigate to Device > General in the CCM.
3. Expand the Upgrade option (click on ‘+’).
4. Click Select File and navigate to the upgrade file (.gz extension). Select the upgrade file to
upload it.
5. When the upgrade file is loaded, Upgrade will light up. When this happens, click on it to
upgrade. When the upgrade is finished, the unit will reboot by itself.
Page 164
User Guide| LQ Series 4.1
Note:
Page 165
If you downgrade an LQ unit from Version 2 to Version 1, you will see a red light flashing on the front
panel after the first reboot. Power cycle the unit one more time to reset the status.
User Guide| LQ Series 4.1
19
FAQs
The FAQs are divided into the following categories:
Device queries on page 166
2-wire and 4-wire specific queries on page 167
Interconnection queries on page 168
IP and network queries on page 175
Audio quality queries on page 182
Telephony queries on page 186
19.1
Device queries
How can I find the IP address of my LQ unit? on page 166
What does a solid red light on the front panel keypad indicate? on page 166
What does a flashing red light on the front panel keypad indicate? on page 166
What does a persistent flashing green light (more than 2 minutes) on the front panel keypad
indicate? on page 167
How are LQ Series devices powered? on page 167
19.1.1
How can I find the IP address of my LQ unit?
The IP address of an LQ device can be found on the front panel display of the units and also in
the Web GUI. The IP address of a unit can be changed via the CCM (Device > Network) or
from the device front menu screens (Programming network details from LQ device front
screen on page 54 ).
19.1.2
What does a solid red light on the front panel keypad indicate?
A solid red light on the keypad shows that the unit has lost its IP connection to the LinkMaster.
Make sure that the Link-Master’s IP address is reachable from the network point where the
Link-Member is connected.
19.1.3
What does a flashing red light on the front panel keypad indicate?
A flashing red light shows that there is an ID conflict within the LQ-Group, meaning that two
LQ units are trying to connect to a Link-Group using the same link ID.
To resolve this you will need to undo the unit’s link to the Link-Master and then re-apply the
linking process to an available ID:
Page 166
User Guide| LQ Series 4.1
1. Within a Web browser, enter the IP address of the LQ device which is showing the
flashing red LED. This takes you to the Core Configuration Manager (CCM) for that unit.
2. Navigate to the device’s Linking page (Device > Linking).
3. Click the Change Role to Link-Master button and click Apply Changes.
4. Now reconfigure the link and the link ID. To do this, click the Change Role to LinkMember button, and enter the Link-Master IP. Click the blue check mark or <Enter>.
5. Select an available ID slot (available IDs will be highlighted in blue) and click Apply
Changes.
19.1.4
What does a persistent flashing green light (more than 2 minutes) on the
front panel keypad indicate?
The devices boot automatically when power is supplied and show a flashing green light on the
front panel keypad while the system is booting.
If the device is booting (the flashing green light does not turn into a solid green light) for more
than 2 minutes, and the display screen does not move beyond the Clear-Com splash screen,
the most likely explanation is that the unit does not have enough power. This can happen if
too many LQ devices are drawing power from the same PoE switch or network.
Check the power supply provided by PoE to see if this is the case and consider using the
supplied power connector cable to power the devices.
19.1.5
How are LQ Series devices powered?
l
l
19.2
LQ throw-down units use local power (24 watt sleeve-locking PSU) or Power over
Ethernet (PoE).
LQ-R 1RU rack units use local power only (2 x 60 watt sleeve-locking PSUs).
2-wire and 4-wire specific queries
What types of 2-wire intercom do LQ Series units support? on page 167
Does the LQ-4W2 pass call signaling? on page 168
19.2.1
What types of 2-wire intercom do LQ Series units support?
l
Page 167
Clear-Com
User Guide| LQ Series 4.1
l
19.2.2
RTS TW
Does the LQ-4W2 pass call signaling?
Yes, but only call signaling originating from Clear-Com equipment. Call signaling to RTS
equipment will be limited.
19.3
Interconnection queries
Can I link LQ-2W to an LQ-4W? on page 168
Can I connect Clear-Com intercom panels to LQ 4-wire devices? on page 169
How do I set up LQ to work with RTS equipment? on page 169
How do I link an LQ device to HelixNet Main Station (HMS)? on page 170
How do I add an LQ port to a HelixNet Channel? on page 172
How do I get an Agent-IC client to connect to an LQ device via 3G/LTE/4G/Wifi? on page
173
19.3.1
Can I link LQ-2W to an LQ-4W?
Yes, a 2-wire device can be linked to a 4-wire device.
Page 168
User Guide| LQ Series 4.1
19.3.2
Can I connect Clear-Com intercom panels to LQ 4-wire devices?
Yes, Version 2 firmware and later supports Clear-Com Eclipse ECS/EHX matrix to panel
connections.
Matrix+3 connections are not supported.
Drake 4000 panels are supported (baud rate 9600)
19.3.3
How do I set up LQ to work with RTS equipment?
To use RTS equipment you must set the Mode setting to RTS in the CCM:
1. Navigate to Device>Ports>Interface Settings>Mode for the required device.
2. Select RTS.
Page 169
User Guide| LQ Series 4.1
Port A will be channel 1 of the RTS
Port B will be channel 2 of the RTS
The two XLRs (pair) work in parallel, and the RTS device can be connected to either XLR.
19.3.4
How do I link an LQ device to HelixNet Main Station (HMS)?
Linking an LQ to an HMS follows the same procedure as linking LQ units in a Link-Group. The
LQ manual, available from the Clear-com website gives and overview of linking.
Devices must be connected to the same network and able to see each other across the
network.
To link devices:
1. In a browser, open the Core Configuration Manager (CCM) of the HMS. Navigate to
Device>Linking.
2. Designate the Link Group Role of the HMS as Link-Master
3. Open the CCM of the LQ unit. Navigate to Device>Linking.
4. Designate the Link Group Role of the LQ unit as Link-Member
5. To link units, give the Link-Member the IP address of the Link-Master and click the blue
check mark.
Page 170
User Guide| LQ Series 4.1
Note:
Page 171
The HMS must occupy slot 1 in the Link-Group. This is the default setting.
User Guide| LQ Series 4.1
Note:
The Role settings of the LQ unit is over-ridden by that of the HelixNet master when devices are
linked.
Note:
The Link Group Role status of the HMS is set to Disabled by default. This stops the device from
broadcasting its DNS to the network. The device is not visible to other devices on the network while
Link Group Role is disabled.
19.3.5
How do I add an LQ port to a HelixNet Channel?
LQ ports are available to a HelixNet Main Station (HMS) when the devices are linked in a
Link-Group configuration.
1. Open the Core Configuration Manager (CCM) of any device in the HMS/LQ Link-Group.
2. Navigate to the Assignments page.
Page 172
User Guide| LQ Series 4.1
Note:
Direct Channels are not available to HelixNet. This means that panel control of audio sources is not
available.
Note:
Local Audio Mix (submix) is not available in HelixNet.
19.3.6
How do I get an Agent-IC client to connect to an LQ device via
3G/LTE/4G/Wifi?
There is one connection method for an Agent-IC client to an LQ unit, regardless of the
connection medium.
Note:
The device must have Agent-IC license or licenses installed. See Licensing on page 149 for more
information.
Agent-IC accounts must be set up in the Accounts page of the LQ CCM.
Page 173
User Guide| LQ Series 4.1
From the mobile client, input:
l
LQ device IP address
l
Login credentials (User ID and Password) in Settings.
Chose an LQ Profile (an EHX profile connects to an EHX system).
Press Start to connect the client to the LQ.
Page 174
User Guide| LQ Series 4.1
Note:
When connecting Agent-IC to HelixNet via LQ, due to a heavier codec (WavPack), the data rate will
increase. This may cause problems with the Agent-IC client in HelixNet Channels, particularly when
using the slower 3G bandwidth connections.
19.4
IP and network queries
How do I set the system up if I have to cross one or more firewalls? on page 176
Why must the Link-Master have a static IP address? on page 177
Connectivity, including Web access to my LQ unit is intermittent, even though I am accessing
it from within the same LAN. on page 177
What happens if connection to the Link-Master is lost? on page 177
How do I connect an IVC card to a HelixNet Main Station (HMS) over IP infrastructure? on
page 178
Page 175
User Guide| LQ Series 4.1
19.4.1
How do I set the system up if I have to cross one or more firewalls?
As a minimum requirement for connectivity, the Link-Master must be reachable by all other
Link-Members in the Link-Group. To achieve this, port-forwarding rules need to be created
within the firewall which the Link-Master is behind. The ports that need to be forwarded are
as follows:
1. 80:TCP. This is used for both link initiation and Web management.
2. 655:TCP/UDP. This is used for the transmission of all audio and data (call signaling)
between Link-Group members.
To set up a Link-Group with devices behind one or more firewalls, observe the following
example configuration:
Assume the following IP addresses and port-forwarding rules:
l
173.194.121.48 (external IP address)
l
192.168.1.100 (Link-Master network address)
l
6300 (arbitrary port chosen for port 80, the management port-forward rule)
l
6301 (arbitrary port chosen for port 655, the audio/data port-forwarding rule)
1. Within the firewall, create a port-forward rule that forwards any TCP requests received on
173.194.121.48:6300 to 192.168.1.100:80.
2. Within the firewall, create a port-forward rule that forwards any TCP/UDP requests
received on 173.194.121.48:6301 to 192.168.1.100:655.
3. Within the Link-Master’s Network configuration page, configure the external IP and
audio/data port:
4. Within the remote unit’s Linking configuration page, configure the Link-Master’s external
IP and management port:
Page 176
User Guide| LQ Series 4.1
5. Repeat step 4 for each LQ unit to be part of the group.
6. For every Link-Member within the Link-Group that can be made externally reachable,
navigate to the device’s Network configuration page and configure the external IP and
audio/data port as in step 3 (optional).
These configuration steps will ensure basic connectivity within the Link-Group. For more
detailed information see Internet connectivity on page 70.
19.4.2
Why must the Link-Master have a static IP address?
The Link-Master must be statically addressed to prevent its IP address from changing. A
changed IP address will result in loss of connectivity with the rest of the Link-Group.
Note:
Another alternative is to maintain DHCP addressing but use the Address Reservation feature
available in most managed routers. This will instruct the router to allocate a specific DHCP address
to an LQ device identified by its MAC address. The unit’s MAC address can be retrieved through the
LQ's front panel menu.
19.4.3
Connectivity, including Web access to my LQ unit is intermittent, even
though I am accessing it from within the same LAN.
The most probable cause for this is that an IP conflict exists. In this case, the IP address used by
the LQ unit is already in use by another device within your LAN. The quickest and easiest way
to check if this is the problem is to change the LQ unit’s IP address to an address that is known
to be available and observe if connectivity to the unit is once again consistent.
19.4.4
What happens if connection to the Link-Master is lost?
The Link-Master must be statically addressed to prevent its IP address from changing. A
changed IP address will result in loss of connectivity with the rest of the Link-Group.
A). Connection to the Link-Master is lost when a Link-Group is on a LAN
In this case, existing audio routes will be maintained, but system-wide data, such as Channel
names will not be updated. New data routes will not be possible.
B). Connection to the Link-Master is lost when a Link-Group is on the Internet
In this situation there is likely to be loss of audio. When connecting over the Internet, it is
usually the case that the Link-Master is the only device that is reachable by the other units in
the group. If this is the case, all audio will be routed through the Link-Master, creating the
possibility of a single point of failure. To prevent this, be sure to facilitate connectivity
Page 177
User Guide| LQ Series 4.1
between the LQ units in the group through port-forwarding, described in Internet connectivity
on page 70.
In both cases, on a LAN or the Internet, loss of connection to the Link-Master will have the
following effects:
l
l
19.4.5
Prevents the ability of the LQ units to modify of any of the Channel names.
Prevents the distribution of device configuration changes throughout the Link-Group
resulting in the possibility of inconsistent routing information.
How do I connect an IVC card to a HelixNet Main Station (HMS) over IP
infrastructure?
To link an HMS to an IVC card over IP, the HMS must first be connected to an LQ unit in a
Link-Group configuration. Once connected to an LQ in this way, the IVC 'virtual ports' are
available to the HMS.
The Link-Group devices must be connected to the network and able to reach the IVC card
over the IP infrastructure.
1. Open the Core Configuration Manager (CCM) of any device in the Link-Group
Page 178
User Guide| LQ Series 4.1
2. Navigate to the Accounts>IVC
Page 179
User Guide| LQ Series 4.1
3. Open the EHX software and find the IP address of the IVC card.
4. Define the port login credentials in EHX
Page 180
User Guide| LQ Series 4.1
5. Give the LQ Group the IP address of the IVC card, input login credentials and connect
ports.
Page 181
User Guide| LQ Series 4.1
Successful connection is indicated by the connection status button. Click on this icon for
information.
Note:
The expected latency of HelixNet to LQ to IVC is 100ms plus. This connection may not be suitable
for a live environment.
19.5
Audio quality queries
How do I eliminate choppy audio being received by an LQ unit? on page 182
How do I use 20 kHz audio? on page 183
How do I change network quality settings? on page 185
19.5.1
How do I eliminate choppy audio being received by an LQ unit?
Choppy audio is usually the result of a port that has a network quality setting that is too high
for the IP network. Choppy audio can usually be resolved by adjusting network quality on
either the
transmitting or receiving devices.
For example, if the choppy audio is only on one receiving device, then the problem will
probably be solved on that device. However, if the problem is on all devices except one, then
the issue can probably be solved by adjusting network quality on the transmitting device.
Page 182
User Guide| LQ Series 4.1
Note:
If you want to resolve poor audio quality when using the 20 kHz audio feature, you may need to use
the Custom network quality settings to keep the bitrate high at the same time as adjusting the jitter
buffer. Do this on the device that is receiving choppy audio.
19.5.2
Adjust network quality setting
Network quality problems should be resolved on a per Channel basis.
1. Within a web browser, input the IP address of the required LQ device, or any device
within a Link-Group into the address field in order to open the Core Configuration
Manager (CCM).
2. Select the Assignments page from the top navigation bar.
3. Select the Channel with audio problems from the Channel selector on the right side of
the page.
4. Click/touch the Local Audio Mix button within the Channel.
5. Click/touch the Network Settings.
6. Adjust the network quality slider bar.
7. Repeat step 6 until the choppy audio is minimized.
Note:
The jitter buffer setting is designed to buffer audio received to prevent loss if there is network jitter.
Be aware that the jitter buffer selection will directly affect the latency. This is because the lower
number in the jitter range represents the amount of time the LQ unit will buffer audio before
delivering it to the port. A bigger jitter buffer setting will increase latency in milliseconds.
The Custom option within the Network Quality setting allows adjustment of the jitter buffer
independent of other settings.
19.5.3
How do I use 20 kHz audio?
To use 20 kHz audio, the bitrate must be set to 128 Kbps in the Local Audio Mix (LAM).
Local Audio Mix is adjusted on a per Channel basis.
1. Within a browser, enter the IP address of the LQ device (or any member of the Link-Group
if that configuration is being used) in the address field. This opens the Core Configuration
Manager.
2. Navigate to Assignments using the top navigation bar.
3. Select the required Channel from the right side of the page.
Page 183
User Guide| LQ Series 4.1
4. Click the LAM button, then network settings and use the slider bar to adjust settings. 128
Kbps is available on High or Custom settings.
Page 184
User Guide| LQ Series 4.1
19.5.4
How do I change network quality settings?
Network quality settings (the rate at which the LQ device transmits data to the network it is
connected to) are set in the Assignments page of the Core Configuration Manager (CCM).
1. Go to the Assignments page of the LQ device (or any LQ device in a Link-Group, if you are
using a Link-Group configuration).
2. Click on the Local Audio Mix (LAM) button within the currently selected Channel.
3. Click on the Network Quality setting.
4. Use the slider bar to adjust the setting (very low to very high, or Custom).
Suggested network settings:
Page 185
l
Low: Internet
l
Balanced or High: WAN
l
Very High: LAN
User Guide| LQ Series 4.1
19.6
Telephony queries
How do I link an LQ device to a Public Branch Exchange (PBX)? on page 186
Can I use DTMF tones when connecting to a telephone conference? on page 187
19.6.1
How do I link an LQ device to a Public Branch Exchange (PBX)?
You must first create extensions within your PBX. Refer to your PBX documentation for this.
Make a note of the PBX IP address and the User ID and Password of the extensions you
require to connect to the LQ device.
The PBX and the LQ unit must be connected to the same network and be able to see each
other across the network.
Note:
The PBX and the LQ must not be configured to the IP range 172.23.xx.xx .
1. Open the LQ CCM in a browser.
2. Navigate to the Accounts page and select the SIP button from the left side of the page.
Page 186
User Guide| LQ Series 4.1
3. Click '+' to begin to define the PBX. Follow the steps illustrated below.
Note:
The Registrar/Proxy Port and the Domain are controlled by the PBX admin. The Proxy Port usually
defaults to 5060.
19.6.2
Can I use DTMF tones when connecting to a telephone conference?
You can use DTMF dail tones when connecting to a telephone conference. The LQ SIP client
can generate SIP information packets which a PBX can convert to DTMF tones. For example, a
coma ( , ) represents a pause.
Page 187
User Guide| LQ Series 4.1
Page 188
User Guide| LQ Series 4.1
Page 189
User Guide| LQ Series 4.1
20
Technical specifications
20.1
System limits and capacities
The following system limits and capacities apply.
Maximum number that can be created in
the CCM
Entity
Roles
100
Channels
24
Directs
24
Accounts (Agent-IC, SIP and IVC)
No limit
Maximum number that can be created in the Accounts
page for a single LQ device
Entity
No limit
Agent-IC
Page 190
Note:
Any number over eight will result in the user being logged
into demo mode of the Agent-IC client.
SIP
8
IVC
8
User Guide| LQ Series 4.1
20.2
Audio
2-wire LQ
20.3
Frequency response
50 Hz - 10 kHz
Frequency response
100 Hz -20 kHz
Codec
OPUS
Codec
OPUS
Input/output gain
-3 to +3 dB
Input/output gain
-12 to +12 dB
Maximum input
Clear-Com
0dBu (nominal 18dBu)
Input impedance
100K transformer
isolated
Maximum input RTS
+6dBu (nominal -12
dBu)
Output impedance
120R transformer
isolated
Termination
200R selectable
Maximum output
+18dBu (nominal
0dBu)
On-Noise
<-70dBu
Noise
<-75dBu
Off-Noise
<-85dBu
Call drive voltage
Call sense voltage
Clear-Com
>11V<4V
Call drive and sense
Clear-Com
Call drive voltage
Call sense voltage
RTS
-7dBu 20kHz-32dBu
20kHz
RMK (Remote
microphone kill)
Clear-Com and RTS
Pinouts
2-wire pinouts.
Page 191
4-wire LQ
User Guide| LQ Series 4.1
20.3.1
l
Clear-Com
l
RTS
4-wire pinouts
Pin
Page 192
To panel
To matrix
Pin 1
RS-422 input + (into matrix)
RS-422 output + (from panel)
Pin 2
RS-422 input – (into matrix)
RS-422 output - (from panel)
Pin 3
Audio input + (into matrix)
Audio output + (from panel)
Pin 4
Audio output + (from matrix)
Audio input + (into panel)
Pin 5
Audio output – (from matrix)
Audio input – (into panel)
Pin 6
Audio input – (into matrix)
Audio output – (from panel)
Pin 7
RS-422 output + (from matrix)
RS-422 input + (into panel)
Pin 8
RS-422 output – (from matrix)
RS-422 input – (into panel)
User Guide| LQ Series 4.1
4-wire GPIO pinouts
4-wire GPIO specifications
Relay contact type
SPDT
Relay contact voltage rating
60V
Relay contact current rating
2V
Input type
Close contact to ground
Input voltage range
0-12V
Input current
1mA
Input DC isolation
No isolation due to contact to ground
Caution: Shielded Cable Requirement
Shielded Cable is required for ALL LQ SERIES GPIO Port connectivity. Shielded Cable must be
used to assure compliance with domestic and international emissions standards. Customers,
Installers and or qualified Personnel failing to use shielded cables may cause radio interference
in which case the user may be required to take adequate measures.
Page 193
User Guide| LQ Series 4.1
20.4
Partyline output current (2-wire)
Line voltage (selectable)
LQ: PoE
26V 70mA max
LQ: DC power connector (12V PSU)
26V 150mA max
LQ-R: DC power connector (12V PSU)
26V 250mA max
Note:
LQ units will draw up to 12 watts for a Partyline (depending on how many devices are connected to
the line).
20.5
Network quality settings
Default option is in bold
20.6
Bitrates
16, 32, 48, 64, 128 kbps
Packet
size
5, 10, 20, 40ms, 60ms
Jitter
buffer
200 – 1000ms,100 – 500ms60 – 200ms,40 - 100ms, 20 – 60ms, 5 – 60ms,0
– 60ms
Connectors
LQ Throw Down Units
2-wire (LQ-2W2)
4-wire (LQ-4W2)
2 x etherCON (F) : network 2 4 x etherCON (F): 2 for
x 3 pin XLR-F: audio
network, 2 for audio
Page 194
4-wire + GPIO (LQ-4WG2)
2 x etherCON (F) : network 2
x DB-9M + GPIO
User Guide| LQ Series 4.1
LQ Rack Units
20.7
2-wire (LQR2W4)
4-wire (LQR4W8)
Combined (LQ- 4-wire + GPIO
R2W4-4W4)
(LQ-R4WG8)
2 x etherCON
(F) : network 4 x
3 pin XLR-F4 x
3 pin XLR-M
2 x etherCON
2 x etherCON
(F) : network 4
(F) : network 8 x
x etherCON
etherCON RJ45
RJ45 F4 x 3F
pin XLR-F
2 x etherCON (F) :
2 x etherCON
network 4 x 3-pin
(F) : network 8 x
XLR-F4 x DB-9M +
DB-9M + GPIO
GPIO
Power supply
LQ-R Rack Units
20.8
Combined GPIO
(LQ-R2W4+4WG4)
LQ Throw Down Unit
Input: 100-240V, 47-63Hz, 0.58A max
Output: DC 12V, 2A, 60W max
Input: 100-240V, 47-63Hz, 0.58A max
Output: DC 12V, 2A, 24W max
2 x Plug-in adapter with sleeve locking
connectorUS,UK, Europe, AUS and China
sockets included
1 x Plug-in adapter with sleeve locking
connectorUS,UK, Europe, AUS and China
sockets included
Environmental
Environmental variable
Measurement
Operating temperature 32 - 104°F (0 - 40°C)
20.9
Storage temperature
-67 - 158°F (-55 - 70°C)
Humidity
90% non-condensing
Dimensions and weight
LQ Throw Down Unit
Page 195
LQ-R Rack Unit
Dimensions
6.8w x1.79h x 8.45d inches
(173 x 46 x 215 mm)
19w x1.79h x 8.8d inches
(484 x 46 x 224 mm)
Weight
1.83lbs (.83kg)
4.29lbs (1.95kg)
User Guide| LQ Series 4.1
21
Page 196
Terminology/glossary
4-wire direct
A 4-wire connection is characterized by two pairs of twisted copper
wire which transmit in opposite directions. A 4-wire circuit gives a
full-duplex interface which is often used to connect to third party
devices. When used with the LQ Series, a 4-wire direct connection
(as opposed to a channel) provides point-to-point and panel
connections over IP. The 4-wire direct interface will pass panel data
as well as audio. 2-wire connections are inactive in the 4-wire direct
tab of the Assignments page in the CCM and cannot be used in this
context.
CCM
Core Configuration Manager. This is the browser-based configuration
tool that each LQ device is supplied with. It can be accessed by
entering the IP address of your device (shown on the device front
panel) into the address field of a Web browser.
Channel
In the context of the LQ product, a Channel represents a conduit or
holder for routing audio and data (including GPIO triggers) through
your intercom system. As well as routing audio, a Channel also
connects audio and data sources. To use Channels, connect audio to
the port connectors on the device, and assign the port or ports to one
or more Channels. LQ uses two different types of Channel; a regular
Channel and a 4-wire direct Channel. A regular Channel operates
like virtual party or conference line. It comprises audio from multiple
audio interfaces on the devices (ports A-F) that have been assigned
to it. Within a regular Channel, all parties can hear and speak to each
other. A 4-wire direct Channel is made up of only two audio sources
in a one-to-one connection.
Networked Control
Events
Network Control Events are settings on a port that allow GPIO
signals and controls to be passed through your intercom system.
GPIO signals are converted to digital signals and then passed across
the IP infrastructure (as with a 2-wire call signal).There are three
Network Control Events to choose from: 1, 2 and Call. See What are
Networked Control Events and how do I use them? on page 90 for
more information.
Host device
The LQ device whose browser-based configuration tool (CCM) your
browser is currently directed to.
Linking
The act of joining multiple LQ devices together in one group.
User Guide| LQ Series 4.1
Page 197
Link-Group
A set of devices linked together forming their own isolated network.
Link-Master
Role of a device within a Link-Group that provides central
reachability within the group as well as ownership of both
configuration and distribution of information.
Link-Member
Role of a device within a Link-Group that shares client privileges
within the group.
Partyline
In a Partyline, all the participants on the line are involved in the
same conversation, and they can hear and talk to all members. In
some contexts a Partyline is known as a conference line. Partylines
can be 2-wire or 4-wire.
Proxy device
A device within a Link-Group that can be configured via the
browser-based configuration tool (CCM) of another unit in the group.
Virtual Partyline
A virtual Partyline is a digital audio channel that is made up of
several different audio sources. In terms of audio, a virtual Partyline
behaves in the same way as a Partyline; all participants can hear and
talk to each other.
User Guide| LQ Series 4.1
22
Compliance
Regulatory Models: LQC and LQ-R
Manufacturer: Clear-Com LLC, 1301 Marina Village Parkway, Suite 105, Alameda Ca., 94501
Brand: Clear-Com
Product name: LQ Series
Country of Origin: USA
FCC notice
This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must accept
any interference received, including interference that may cause undesired operation.
Note:
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communication.
Operation of this equipment in a residential area is likely to cause harmful interference, in which
case the user will be required to correct the interference at his own expense.
Warning:
Changes or modifications not expressly approved by Clear-Com, LLC, an HM Electronics, Inc.
company could void the user’s authority to operate this equipment.
Note:
This is a Class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.
Industry Canada Compliance Statement
This Class[A] digital device complies with Canadian ICES-003.
Avis de conformité à la réglementation d'Industrie Canada
Cet appareil numérique de la class[A] est conforme à la norme NMB-003 du Canada.
Korean KC EMC Registration
For Class A Equipment
이 기기는 업무용(A급) 전자파 적합기기로서 판매자 또는 사용자는 이 점을 주의하시길 바라
며, 가정 외의 지역에서 사용하는 것을 목적으로
Australia and New Zealand
This product has been tested and found compliant with applicable AS/NZS Standards Australia
Page 198
User Guide| LQ Series 4.1
RCM Marking:
New Zealand R-NZ Marking if applicable: R-NZ
European Union
Directives:
EMC Directive 2014/30/EU
Low Voltage Directive 2014/35/EU
RoHS Directive 2011/65/EU
Standards:
EN55022
EN55024
EN55032
EN/IEC60950-1
Waste Electrical and Electronic Equipment (WEEE)
The European Union (EU) WEEE Directive (2012/19/EU) places an obligation on producers
(manufacturers, distributors and/or retailers) to take-back electronic products at the end of
their useful life. The WEEE Directive covers most Clear-Com products being sold into the EU
as of August 13, 2005. Manufacturers, distributors and retailers are obliged to finance the costs
of recovery from municipal collection points, reuse, and recycling of specified percentages per
the WEEE requirements.
Instructions for Disposal of WEEE by Users in the European Union
The symbol shown below is on the product or on its packaging which indicates that this
product was put on the market after August 13, 2005 and must not be disposed of with other
waste. Instead, it is the user’s responsibility to dispose of the user’s waste equipment by
handing it over to a designated collection point for the recycling of WEEE. The separate
collection and recycling of waste equipment at the time of disposal will help to conserve
natural resources and ensure that it is recycled in a manner that protects human health and the
environment. For more information about where you can drop off your waste equipment for
recycling, please contact your local authority, your household waste disposal service or the
seller from whom you purchased the product.
Page 199
User Guide| LQ Series 4.1
Page 200
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement