OPERATION, INSTALLATION AND MAINTENANCE MANUAL

HEATS TRI P Ma x - EUROPE

The heate r that is a design fea ture!

2

CONTENTS

Rev G Mar16

Product overview ___________________________ 3

Specifications ______________________________ 5

Spot heating principle ________________________ 6

Radiant footprint ____________________________ 7

Selection Guide _____________________________ 8

Installation requirements ______________________ 9

Installation location __________________________ 10

Mounting options____________________________ 11

Standard mounting brackets ___________________ 12

Flush mount enclosure _______________________ 14

FME dimensions _________________________ 15

FME installation clearance dimensions _______ 16

FME installation instructions ________________ 17

Twin mounting bracket _______________________ 18

End to end mounting bracket __________________ 19

Extension mount bracket _____________________ 20

Wall controller w/ remote control ________________ 21

Wall control installation ____________________ 22

Safety, Maintenance _________________________ 23

Warranty __________________________________ 24

Dutch _____________________________________ 25

French ____________________________________ 49

German ___________________________________ 73

Product Overview

Why choose Heatstrip electric radiant heaters for your outdoor or hard-to-heat indoor area?

As there is typically constant air movement in an outdoor or open indoor area, many conventional patio heaters rely on convection heating which works by heating the surrounding air. This can be quite impractical for these areas, as this heated air can easily blow away with natural air movement. Radiant style heaters transfer heat directly to objects through infra-red waves.

Whilst convection heaters heat the air in between objects, radiant heaters heat the surface of the objects themselves.

HEATSTRIP electric radiant heaters are more effective within an outdoor or uninsulated indoor area because they provide targeted warmth directly to the people and objects in their path.

Discrete, stylish heating for undercover outdoor and indoor open areas

Using the radiant heating principle, HEATSTRIP can provide effective and energy efficient comfort heating for undercover outdoor and indoor open areas. HEATSTRIP has successfully enabled many entertainment venues such as restaurants, pubs and clubs to utilise their outdoor dining areas day and night, through all seasons. Within your workplace or business,

HEATSTRIP can provide comfort heating for designated outdoor smoking and leisure areas, as well as for workstation spot heating in factories, warehouses and showrooms. Within your home, HEATSTRIP can provide comfort heating for undercover alfresco dining and BBQ area, patios, verandas, courtyards and balconies.

There are 3 different series of products within the Heatstrip product category. Each has a different temperature output, making them ideal for different applications. Below is a list of some common applications, to assist with the selection of the most effective and efficient series. This is a general guide only, please refer to the Product Manual for each product, for more information.

HEATSTRIP Design (THH models) is a premium high temperature heater and is primarily used for outdoor rooms where there is 1,2 3, or 4 enclosed sides, with an ideal mounting height of 2.1 m to 2.7m.

HEATSTRIP Max (THX models) is an ultra high temperature heater used for uncovered or open areas with a mounting height of 2.4 m to 3.5m.

HEATSTRIP Indoor (THS models) is a medium intensity heater used for protected indoor applications.

APPLICATION THS THH THX

Indoor insulated areas, classrooms, offices, bathrooms, wet areas, drying rooms

Outdoor under cover, café, veranda, patio, balcony ceiling height 3m or less

Outdoor under cover, café, veranda, patio, balcony ceiling height 3m or more

Highly exposed outdoor area

Indoor open area, warehouse, factory, production areas, sports facilities

Indoor spot heating, above tables, assembly areas

√

X

X

X

√

X

√

√

X

X

√

√

X

X

√

√

√

√

3

4

Efficient, cost effective electric heating

The innovative design of the HEATSTRIP enables comfortable and even heat dispersion from the surface with minimal operating costs.

Design flexibility

Two HEATSTRIP Max models are available, ensuring the heating requirements of any outdoor or open indoor area is possible. Brackets for direct ceiling or wall/ceiling angled mounting are supplied as standard.

Optional HEATSTRIP accessories include extension mount brackets, twin mount brackets and end to end mounting brackets.

Minimal maintenance

The HEATSTRIP Max incorporates no internal moving parts ensuring quiet and virtually maintenance free operation.

Australian made

Designed, engineered and assembled in Australia

Easy to use

The standard HEATSTRIP Max is controlled by a simple on/off operation, either when plugged directly into a power point, or hard-wired via a wall mounted on/off switch. The unit takes approximately 5 minutes to heat up to maximum temperature and approximately 30 minutes to cool down, depending upon the ambient temperature. Please don’t forget to turn it off.

Specifications

MODEL POWER

(WATTS)

THX2400UK 2400 @ 240 v

THX3600UK 3600 @ 240 v

THX2400EU 2400 @ 230 v

THX3600EU 3600 @ 230 v

MODEL

HEATER TYPE

CURRENT

(AMPS)

10

15

10

15

DIMENSIONS

(mm)

854 x 170 x 80

1184 x 170 x 80

854 x 170 x 80

1184 x 170 x 80

WEIGHT

(Kg)

5

6

5

6

LEAD

LENGTH

(mm)

1000

1000

1000

1000

PLUG

YES

NO

YES

NO

High intensity electric radiant overhead heater with Incoloy 840 element

OUTPUT

POWER

CONNECTION

APPROVALS

MOUNTING HEIGHT

MOUNTING OPTIONS

PROTECTION RATING

COUNTRY OF MANUFACTURE

Refer to model code chart above

230-240 Volts Nominal at 50—60 Hertz, Single Phase

3 Core Cable 2.5mm

2

AUSTRALIA/CE

MINIMUM

RECOMMENDED

MAXIMUM

2.1 m

2.4 m to 3.5 m

3.5 m (For higher ceiling heights, units can be lowered using optional bracket kits or refer to the

Heatstrip Max range)

Suitable for ceiling, wall, beam mounting. Also available for extension mount using rigid fixing poles and chain mount bracket.

IPX5 Protection from water ingress from all directions

Australia

THX3600

1180

170

854

THX2400

170

5

Spot heating principle

In most outdoor or difficult-to-heat indoor applications, therefore are 2 options when looking at the size and quantity of the heater required. Option 1 is to comfort heat the entire area based on the total dimensions of the space, regarding of whether the entire area is being fully occupied. Option 2 is to spot heat the high use areas, such as over outdoor tables, BBQ’s, lounges, assembly lines or indoor workstation.

Often it is more practical and efficient to spot heat these areas. Spot heating will help to reduce the initial capital cost, as well as the running costs. Spot heating will allow the area to be “zoned”, meaning heating only the areas that are being used, such as tables in a restaurant or outdoor alfresco area.

The top table shows how HEATSTRIP Max can be used over a table.

The bottom table shows the flexibility of using HEATSTRIP to provide a comfortable environment, even when the layout of the area is very unusual.

6

THX2400

BBQ

LOUNGE

BAR STOOLS

THX3600

BAR

DINING TABLE

Radiant footprint

HEATSTRIP Max electric heater produce radiant heat, which heats objects rather than the air. Therefore, it is imperative that objects to be heated (ie. People), are within the direct radiant footprint of the heater.

The diagram below shows the radiant footprint of HEATSTRIP Max, and is an approximate guide based on a fully enclosed, outdoor environment.

This diagram shows that the maximum heat output is found directly under the heater, and the temperature decreases as you move away from the heater.

It highlights the importance of maintaining recommended mounting heights, and positioning the heater directly above the area to be heated, if possible.

Also, the temperature (ie. surface temperature) is the same for both models, regardless of the wattage. However, the size increases and the length of the unit increases, the radiant footprint will be larger.

THX RADIANT SECTIONAL AREA

25°C 23°C 21°C

7

8

Selection guide

Prior to selecting the exact model and quantity required for your application, please ensure the correct range of Heatstrip heaters is being used.

Below is an overview of the Heatstrip options.

HEATSTRIP Design (THH models) is a premium high temperature heater and is primarily used for outdoor rooms where there is 1,2 3 or 4 enclosed sides, with an ideal mounting height of 2.1 m to 2.7m. Ideal for hard to heat indoor applications or moist environments where an IP55 rating is required.

HEATSTRIP Max (THX models) is an ultra high temperature heater used for uncovered or open areas with a mounting height of 2.4 m to 3.5m. Also suitable for difficult indoor environments such as showrooms, production lines, warehouses etc.

HEATSTRIP Indoor (THS models) is a medium intensity heater used for protected indoor applications, such as sunrooms, school classrooms, halls, gymnasiums etc.

General recommendations for HEATSTRIP Max:





Ideal mounting height: 2.4m to 3.5m. Maximum is 3.5m in a protected outdoor environment.

Ideal mounting location: ceiling mounted, directly above area to be heated (eg. above a table)

 Based on the radiant footprint of the previous page, for a protected outdoor area, a minimum of 250W/m2 is required. For indoor spot heating, a minimum heating capacity of 150W/m2 is recommended.

The below table outlines the coverage of each HEATSTRIP Max model (in m2), based on 3 different scenarios.

For example, for an outdoor area that is protected from prevailing winds by walls, café blinds etc, Model THX2400 will cover 9.5m2 and Model THX3600 will cover 14.5m2.

MODEL INDOOR PROTECTED (m2) OUTDOOR ENCLOSED (m2) OUTDOOR EXPOSED (m2)

THX2400

THX3600

16

24

9.5

14.5

6

9

Installation Requirements

The ideal mounting position for the HEATSTRIP possible, HEATSTRIP

.

Max is on the ceiling, directly above the area to be heated. If this is not

.

Max can be mounted on a wall and angled downwards. In this situation, ensure the mounting height is in the range of 2.4m to 3.0m and the table is within 3.0m of the wall.

For mounting heights more than 3.5m, we recommend the use of the optional accessories to reduce the height of the heater to 2.4m—3.5 m. This will increase the effectiveness of your HEATSTRIP . Refer to the Mounting Accessory section for more information.

Electrical connections/GPO’s should not be located at the back of the heater. They should be located outside the physical footprint of the units to minimize heat build-up behind the units.

CEILING

Incorrect Installation

CEILING

Correct Installation

CEILING

CEILING

The heating surface must never be directed toward the ceiling

9

10

Installation location

—the below diagrams confirm the minimum recommended clearances.

LIGHT OR SPRINKLER MUST

NOT BE BELOW THE HEATER 300mm MIN.

CEILING

FLOOR

Angled Wall Installation

LIGHT OR SPRINKLER MUST

NOT BE BELOW THE HEATER

CEILING

150mm MIN.

SURFACE BELOW HEATER

300mm MIN.

150mm MIN.

FLOOR

Ceiling Installation

LIGHT OR SPRINKLER MUST

NOT BE BELOW THE HEATER

CEILING

SURFACE BELOW HEATER

300mm MIN.

150mm MIN.

SURFACE BELOW HEATER

FLOOR

Angled Ceiling Installation

Mounting options

The installation of HEATSTRIP Max is simple and easy with the standard mounting brackets supplied. For other more challenging locations there are a range of mounting options available - refer to below diagrams.

The HEATSTRIP Max can be mounted directly to the ceiling, angled downwards on a wall, suspended on chains or poles; attached to beams or poles; or 2 units together. Refer to the following pages for more detailed information on each

CEILING

TWIN MOUNT

BRACKET

STANDARD

BRACKET

BEAM MOUNT USING

STANDARD BRACKET

EXTENSION MOUNT

BRACKET

SUSPENSION MOUNT USING

STANDARD BRACKET

STANDARD MOUNTING BRACKETS

INCLUDED IN BOX

BEAM MOUNT

WITH STANDARD BRACKET

END TO END MOUNTING BRACKET

SUSPENSION MOUNTING

WITH STANDARD BRACKET

TWIN MOUNTING BRACKETS

EXTENSION MOUNT KIT WITH POLES

11

Standard mounting brackets

The HEATSTRIP Max comes with a pair of standard mounting brackets. These adjustable brackets allow direct ceiling or wall mount, and come with preset angle options of parallel, 22.5° and 45°.

The flexible standard mounting bracket can be turned 90 degrees to mount onto a beam, it can also be used to suspend with chains.

The brackets need to be mounted onto a secure frame or wall with a minimum distance between the two brackets. The minimum distance (“B”) for each model is listed in the table below.

When completing the installation, ensure all screws are tight and unit is secure.

Note: When suspension mounting, chains are not included.

BEAM MOUNTING

CEILING

CEILING MOUNTING

SUSPENSION MOUNTING

WALL MOUNTING

12

170

Standard Mounting Bracket

PART No

ZBRAK-85

PACKAGED

DIMENSIONS (mm)

100 x 100 x 25

WEIGHT (kg) MATERIALS

0.5 316 SS

MOUNTING

Fix the two mounting brackets to the ceiling or wall in the desired location (refer minimum bracket centre chart).

Make sure the method of fixing (bolts or screws) will be more than strong enough to support weight of heater allowing for strong winds and other conditions.

Fix the L brackets to the threaded connectors in the required locations on rear of heater to match the centres of the mounting brackets.

Lift heater into position and secure the mounting brackets to the L brackets using the screws provided.

Locate the C cutout on the L bracket onto the stud in the mounting bracket so you achieve either horizontal or angle mounting position as required.

Tighten all screws/bolts/nuts.

NOTE: the standard bracket allows for normal or angle mounting of the heater and is suitable for ceiling or wall mounting.

MODEL

THX2400

“B”

MINIMUM DISTANCE (mm)

400

"B"

THX3600 600

13

Flush mount enclosure

The Flush Mount Enclosure is an ideal way to neatly install the HEATSTRIP Max into a ceiling. They are available for all HEATSTRIP Max models, and are supplied as a one-piece unit for mounting of heaters. Flush mounting can be used with plaster or wood lined ceiling materials.

An ideal mounting height is 2.4m-3.0m, with a maximum ceiling height of 3.5m in an outdoor environment. Maximum mounting heights should be strictly followed, otherwise the performance of the units may be reduced.

The facia of the enclosure is manufactured from 316 Stainless Steel and the rear casing is black zinc coated steel.

Please refer to the Installation Manual for more detailed installation information.

14

SUITABLE FOR MOD-

ELS

THX2400

THX3600

PART No

THXAC-030

THXAC-031

HOLE CUTOUT

DIMENSIONS (mm)

935 x 250

1260 x 250

OVERALL

DIMENSIONS (mm)

980 x 180 x 290

1310 x 180 x 290

WEIGHT

(kg)

5

6

FLUSH MOUNT ENCLOSURE DIMENSIONS

VIEW FROM TOP VIEW FROM UNDERNEATH

"B"

"A"

"C"

236

180

Ø8

PART No MODEL

THHAC-030 THX2400

THHAC-031 THX3600

“A” (mm)

980

1310

“B” (mm) “C” (mm)

925 920

1250 1245

15

INSTALLATION CLEARANCE DIMENSIONS

Shown in the diagrams below are the minimum clearance required for the installation of the Flush Mount

Enclosure.

It is imperative that all cables, backing materials, insulation and other materials are keep clear of the back and the sides of the Flush Mount Enclosure.

ROOFING MATERIAL

VIEW FROM SIDE

16

VIEW FROM ABOVE UNIT

CEILING JOIST

BATTEN

FLUSH MOUNT ENCLOSURE

CLEARANCE DIMENSIONS

INSTALLATION

INSTRUCTIONS

MODEL “D”

DISTANCE FROM END

TO BRACKET (mm)

THX2400 140

Ensure all minimum clearance requirements are met and the materials used are compliant to your local building codes. THX3600 305

Before installing the Flush Mount Enclosure ensure the site to be fixed is fully prepared with the hole cut the correct size and the mounting points securely in place.

STEP 1: Attach the brackets to the rear of the heater. The dimensions for the spacing of the brackets is listed in the table.

STEP 2: Screw the

FME into the battens.

NOTE: screws are not included.

STEP 3: If there is no roof access, connect the heater to the power source, ensure the power is OFF.

ON

OFF

STEP 4: Lift the heater into the FME ensuring the brackets are to the side of the mounts

STEP 5: Push the heater to the left ensuring the brackets engage in the mounts. It will then drop in. Shake the heater to ensure that it is securely mounted.

"D"

HEATER

BRACKET x2

"D"

PLASTER CEILING

TIMBER BATTEN

FLUSH MOUNT ENCLOSURE

SCREWS, AT EACH END, THERE ARE 6 HOLES

WITH A DIAMETER OF 8mm EACH

17

Twin mounting bracket

18

The optional Twin Mount bracket allows for two (2) units of HEATSTRIP

Max to be mounted side-by-side, either in parallel or angled as per the diagram on the right. This is ideal for applications when a wider heat coverage is required, or when there is mounting restrictions/limitations

(such as running between 2 rows of tables etc.)

PART No

THXAC-018

PACKAGED

DIMENSIONS (mm)

220 x 100 x 25

WEIGHT

(kg)

1

MATERIALS

316 SS

End to end mounting bracket

The end to end bracket allows multiple units to be joined in a straight line for maximum heat performance and aesthetic appeal. This is ideal for applications such as long rows of tables and assembly lines, where a constant heat coverage is required.

The bracket allows for a 50mm gap between units and an opening for the power connection. As per the diagram below, units should be mounted with the power leads together.

The end to end bracket can be used with either the standard ceiling/wall mount bracket or the extension bracket & pole kit.

PART No

THXAC-019

PACKAGAED

DIMENSIONS (mm)

260 x 50 x 50

WEIGHT

(kg)

0.5

MATERIALS

316 SS

19

Extension Mount Bracket

The Extension Mount bracket allows HEATSTRIP Max units to be lowered from high ceilings, using rigid connections. The brackets are for use with 25mm x 25mm x 1mm tube (SHS), supplied as a complete kit with brackets, pre-cut poles and connections. The standard length options as part of the kit are 300mm, 600mm,

900mm and 1200mm.

The kits include all brackets, poles and screws necessary for connection to the heaters, however it does not include screws for attachment to the ceiling.

*screws to ceiling are not included

20

PART No

THHAC-005

THHAC-006

THHAC-007

THHAC-008

PACKAGED

DIMENSIONS (mm)

300 x 150 x 50

WEIGHT

(kg)

2

MATERIALS

316 SS

600 x 150 x 50

900 x 150 x 50

1200 x 150 x 50

2

2.5

3

316 SS

316 SS

316 SS

NOTES

Kit includes 2x300mm extension pole, screws and brackets

Kit includes 2x600mm extension pole, screws and brackets

Kit includes 2x900mm extension pole, screws and brackets

Kit includes 2x1200mm extension pole, screws and brackets

Wall Controller with remote control

This controller is a custom designed and manufactured controller for HEATSTRIP . It has been designed for ease of use to ensure economic running costs of your heater. It provides a timer for automatic heater operation.

The timer function has four settings. It can turn the heater on for 1 hour, 2 hours, 4 hours or constantly on.

The timer can be operated where it is installed or via remote control unit. It has pre set timing for 1 hour, 2 hours or hours or continuous, allowing the heater to operate continuously.

The remote control has a range of 10 metres and must be within line of sight of the wall switch.

Controlling multiple units

It is possible to use one wall controller to control multiple heaters up to 16 Amps load. The wall controller is rated at 16

Amps and 220-240 volts. For larger current draw, it is recommended that you talk to your electrician who can use a relay to connect more units.

Mounting

The TT-MTR is designed to fit into a standard European wall gangbox. It will just as easily fit into a plaster wall. Your electrician can install this device.

The controller needs to be installed according to your local wiring guidelines.

Operation

Press “ON/OFF” button to turn power on and off.

Press “TIMER” button to set timer to 1, 2, 4 hours operation. The timer indicator light will show which time setting is selected. The timer will start the heater and automatically turn it off at the preselected time.

Safety

The TT-MTR controller must be installed in a dry location. It is not suitable for installation where rain or water could affect the unit..

Ensure the connections are properly connected.

This appliance is not intended for use by persons (including children) with reduced physical, sensory or intellectual capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure they do not play with the appliance.

Maintenance

The TT-MTR Controller is made from durable materials, however regular care and maintenance of your controller will help prolong the life of the product.

It is recommended that you dust the controller to keep the surface clean. The cleaning process at least every three months will reduce the amount of build up and keep it looking as best it can.

Do not use any abrasive materials or products to clean the controller, this includes solvents, citrus based cleaners or other harsh cleaning products. Do not use water or a damp cloth to clean the controller.

When handling the controller, ensure that your hands are clean or that you use clean gloves as grease or dirt can mark the surface of the controller.

MODEL WEIGHT (kg)

TT-MTR

MAXIMUM

VOLTAGE (Volts)

220—240

MAXIMUM

CURRENT (Amps)

16

PACKAGED

DIMENSIONS (mm)

80 x 80 x 42 0.5

21

22

WALL CONTROLLER INSTALLATION

GANG BOX

WALL

SCREW

TT-MTR

Safety

HEATSTRIP Max has an IP rating of X5. This means it is safe for water ingress from all directions. The HEATSTRIP can be safely hosed down.

HEATSTRIP Max has undergone extensive testing both in laboratory conditions; in Thermofilm’s manufacturing facility in

Melbourne and field trials in Australia, Europe and overseas. It has been this testing that gives the purchaser the confidence of a high quality product.

Independent laboratory testing has confirmed full compliance with Australian and other International Standards. This includes CE, AS/ANZ, UL/CSE

The heater comes in both plug (2400W) and hardwired (3600W) versions. In both cases the fixed wiring must be installed by a licensed electrician in accordance with the relevant wiring regulations.

HEATSTRIP Max is Class 1 equipment and must be earthed.

In operation, this heater is VERY HOT— do not touch any part of the heater while it is turned on. Do not touch any part until 30 minutes after it is turned off.

This appliance is not intended for use by persons (including children) with reduced physical, sensory or intellectual capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure they do not play with the appliance.

Do not allow any cables, furnishings, flammable materials or other items come in contact with any surface of the heater.

If installed in wet areas, the heater switches or controls must be located so that they cannot be touched by persons in the bath or shower.

The heater needs to be installed as per the installation instructions paying special attention to the minimum clearances.

The heater needs to be mounted on a rigid bracket or fixing.

The heater must not be mounted immediately below or in front of a socket outlet.

In case of a heater fault or damaged supply lead, the appliance should be returned to the point of purchase.

Maintenance

The HEATSTRIP Max is made from durable materials, however regular care and maintenance of your heater will help prolong the life of the heater.

It is recommended that you hose down the heater and with a soft cloth gently wipe the surfaces of the heater with a mild detergent to remove the built up contaminants from the environment. Then rinse all detergent off the heater.

All chemicals in the atmosphere including cigarette smoke, pollution etc. will tarnish the surface of the heater. In this case, additional cleaning and maintenance may be required. The cleaning process at least every three months will reduce the amount of build up and keep it looking as best it can. If the heater is in a corrosive environment eg. salt spray, we recommend that you clean your heater with a light spray of fresh water every week. After cleaning, turn the heater on for

20 minutes to dry any water residue and prevent water staining.

Before cleaning or inspection activity, the heater must be switched off and cooled down completely.

Do not use any abrasive materials or products to clean the heater, this includes solvents, citrus based cleaners or other harsh cleaning products.

When handling the heater, ensure that your hands are clean or that you use clean gloves as grease or dirt can mark the surface of the heater.

Do not use high pressure water to clean heaters, light water spray only.

23

24

Warranty Terms & Conditions

The below Warranty Terms and Conditions apply for international warranty only.

Cook & Heat B.V. warrants to the original owner that HEATSTRIP Max products will be free from defects in materials and workmanship for a period of 24 months from the date of purchase in accordance with the following warranty terms and conditions.

Provision of this warranty is subject to:

 The HEATSTRIP product must be installed in accordance with the Installation Instructions and relevant electrical standards and codes.

 The HEATSTRIP product must be maintained and cleaned according to instructions detailed in the Installation Manual.

 There is no warranty expressed or implied with regard to capacity requirements. The selection of the unit or units depends entirely upon the system design and capacities as determined by the purchaser.

 The customer has not repaired, opened or altered the product in any unauthorised manner.

 This warranty excludes damage to the product or components arising from circumstances outside the control of Cook &

Heat B.V., including, but not limited to, where the product is not used for intended purpose; where the product has been rectified in any way; incorrect installation; incorrect power supply; damaged caused during delivery; misapplication, misuse, abuse, vandalism, lack of maintenance or accident.

 Cook & Heat’s obligations under this warranty are limited to repair or replacement at Cook & Heat B.V. of any components of the product which Cook & Heat B.V. identifies to its satisfaction to be defective.

 Transportation charges involved in return of the product to Cook & Heat B.V. is the sole responsibility of the customer.

 All products are inspected and tested before despatch and are at the risk of the purchaser after the shipment from Cook

& Heat B.V., if not delivered by Cook & Heat B.V. to destination.

 Discolouration of the surface may occur after a period of time, this does not constitute a warrantable event.

 Twisting and bending of the heaters may occur, this does not constitute a warrantable event.

 No products or components will be supplied in advance of an examination of the faulty product or components by Cook &

Heat B.V. or an authorized representative of Cook & Heat B.V.

 Cook & Heat B.V. does not participate in any site related costs or labour expenses incidental to replacement of parts, repairing, removing, installing, servicing, transportation or handling of parts to complete products, and assumes no liability on parts repaired or replaced without written authorisation. Cook & Heat B.V. shall not be liable for any default or delay in performance of its warranty obligations caused by any circumstances beyond its control, including, but not limited to, judicial or government restrictions, strikes, fires, floods, abnormal weather conditions, delayed supply of components.

Should products be determined as damaged on arrival, immediately notify the transport company of the condition and have them noted on the freight documents. If damage is discovered after unpacking, demand immediate inspection by the transportation company and insist that a record of the damage is made on the freight documentation.

The customer warrants using the product in accordance with:

 Any instructions provided to it by Cook & Heat B.V. from time to time.

 All government and local regulations, including but not limited to all relevant electrical, environmental laws and regulations governing the installation, storage, use, handling and maintenance of the goods.

 All necessary and appropriate precautions and safety measures relating to the installation, storage, use, handling and maintenance of goods.

DISTRIBUTOR DETAILS FOR

EUROPE & UNITED KINGDOM

Distributed by:

Cook & Heat B.V. www.heatstrip.eu

Manufactured by:

Thermofilm Australia Pty. Ltd.

17 Johnston Court

Dandenong South, Victoria, 3175 Australia