Epson Stylus Pro WT7900 Designer Edition Guide
Epson Stylus
®
Pro WT7900
Network Guide
Copyright and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson
Corporation’s operating and maintenance instructions.
Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as
Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
Info-ZIP copyright and license
This is version 2007-Mar-4 of the Info-ZIP license. The definitive version of this document should be available at ftp://ftp.info-zip.org/pub/infozip/license.html indefinitely and a copy at http://www.info-zip.org/pub/infozip/license.html.
Copyright © 1990-2007 Info-ZIP. All rights reserved.
For the purposes of this copyright and license, “Info-ZIP” is defined as the following set of individuals:
Mark Adler, John Bush, Karl Davis, Harald Denker, Jean-Michel Dubois, Jean-loup Gailly,
Hunter Goatley, Ed Gordon, Ian Gorman, Chris Herborth, Dirk Haase, Greg Hartwig, Robert
Heath, Jonathan Hudson, Paul Kienitz, David Kirschbaum, Johnny Lee, Onno van der Linden,
Igor Mandrichenko, Steve P. Miller, Sergio Monesi, Keith Owens, George Petrov, Greg
Roelofs, Kai Uwe Rommel, Steve Salisbury, Dave Smith, Steven M. Schweda, Christian
Spieler, Cosmin Truta, Antoine Verheijen, Paul von Behren, Rich Wales, Mike White.
2
Copyright and Trademarks
Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the above disclaimer and the following restrictions:
❏
Redistributions of source code (in whole or in part) must retain the above copyright notice, definition, disclaimer, and this list of conditions.
❏
Redistributions in binary form (compiled executables and libraries) must reproduce the above copyright notice, definition, disclaimer, and this list of conditions in documentation and/or other materials provided with the distribution. The sole exception to this condition is redistribution of a standard UnZipSFX binary (including SFXWiz) as part of a self-extracting archive; that is permitted without inclusion of this license, as long as the normal SFX banner has not been removed from the binary or disabled.
❏
Altered versions--including, but not limited to, ports to new operating systems, existing ports with new graphical interfaces, versions with modified or added functionality, and dynamic, shared, or static library versions not from Info-ZIP--must be plainly marked as such and must not be misrepresented as being the original source or, if binaries, compiled from the original source. Such altered versions also must not be misrepresented as being
Info-ZIP releases--including, but not limited to, labeling of the altered versions with the names “Info-ZIP” (or any variation thereof, including, but not limited to, different capitalizations), “Pocket UnZip,” “WiZ” or “MacZip” without the explicit permission of
Info-ZIP. Such altered versions are further prohibited from misrepresentative use of the
Zip-Bugs or Info-ZIP e-mail addresses or the Info-ZIP URL(s), such as to imply Info-ZIP will provide support for the altered versions.
❏
Info-ZIP retains the right to use the names “Info-ZIP,” “Zip,” “UnZip,” “UnZipSFX,” “WiZ,”
“Pocket UnZip,” “Pocket Zip,” and “MacZip” for its own source and binary releases.
Trademarks
Epson and Epson Stylus are registered trademarks, and Epson Exceed Your Vision is a registered logomark of Seiko Epson Corporation.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.
This information is subject to change without notice.
© 2009 Epson America, Inc. 1/10 CPD-27924
Copyright and Trademarks
3
4
Contents
Chapter 1
Introduction
Chapter 2
Setting Up Your System for Network Printing
Connecting the Network Interface to the Network . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 3
Network Software
Configuring the Network Interface Using EpsonNet Config With a Web Browser . 24
Chapter 4
Troubleshooting
Chapter 5
Uninstalling Software
Index
5
Chapter 1
Introduction
About Your Printer
Your printer has a built-in Ethernet interface and can connect anywhere on your network using 10Base-T or 100Base-TX. The built-in Ethernet interface automatically selects the correct link speed and network protocols when it connects to the network.
The network interface supports multiple protocols and automatically detects the protocols being used on your network. You can print from Microsoft
®
Windows
®
and Mac OS
®
X applications.
If you want to configure the network interface to use TCP/IP and SNMP network protocols, use EpsonNet Config. The configuration utility is provided with your printer, and allows you to quickly and easily configure the network interface.
Note:
The EpsonNet Config utility configures the network interface to work only with protocols that exist on your network. This does not imply that you can use all of the above-mentioned protocols on your network or operating system. The protocols that the network interface can use may vary depending on the operating system and the network configuration.
About This Guide
This Network Guide contains information about using the network interface on a network. It includes how to set up the network interface, install the configuration software, and configure your printer and computer network settings.
For information about your printer, see your User’s Guide.
6
Introduction
Note:
❏
This guide is written for network administrators, and many of the steps included in this guide require detailed network knowledge and administrator rights.
❏
The term “network administrator” in this guide refers to the person responsible for maintaining the network. “Administrator” is synonymous with “Supervisor.”
❏
The term “network interface” refers to the built-in Ethernet interface of the printer in this guide.
❏
Some screen shots in this guide may list a printer name other than your printer.
This does not alter the instructions.
Warnings, Cautions, and Notes
w
Warnings
must be followed carefully to avoid bodily injury.
c
Cautions
must be observed to avoid damage to your equipment.
Notes
contain important information and useful tips on the operation of your printer.
Operating Environment
The network interface supports the following environments.
OS
Windows 7
Windows Vista
®
Windows XP (Home, Professional,
32-bit, 64-bit)
Mac OS X 10.6
Mac OS X 10.5
Mac OS X 10.4.11
Protocol
TCP/IP (using LPR, Standard TCP/IP Port)
Bonjour and TCP/IP
Introduction
7
Features of the Network Interface
❏
Connects your Epson printer using a built-in Ethernet interface, which is called the network interface in this manual, to the network.
❏
Supports multiple protocols, such as TCP/IP and Bonjour.
❏
Supports both 10Base-T and 100Base-TX.
❏
Supports DHCP.
❏
Supports Automatic Private IP Addressing (APIPA) that assigns an IP address automatically to the network interface even if there is no DHCP server on the network.
❏
Supports the Dynamic DNS function.
❏
Supports SNMP.
❏
Supports SNTP (Simple Network Time Protocol).
❏
Supports Bonjour on Mac OS X 10.4.11 or later.
8
Introduction
Network Interface Operation
Status lights
The status lights provide you with important information on the operation of the network interface.
Flashes when data is transmitted or received type
The light on the left indicates whether the network interface is connected to a
10Base-T (green) or 100Base-TX (orange) network.
The light on the right flashes when data is being transmitted or received.
If the light on the left is solid green and the light on the right is off, the printer is not connected to the network.
Network connector
The RJ-45 connector is used to connect an Ethernet cable to a network. You can use an Ethernet cable for both 10Base-T and 100Base-TX.
c
Caution:
You must use a Category 5 or higher shielded twisted-pair cable to connect the network interface to a network.
Introduction
9
About the Software
The software CD provided with your printer includes the following network software.
❏
EpsonNet Config is a Windows-based configuration utility that allows you
to configure the network interface. See “EpsonNet Config” on page 22.
❏
EpsonNet Config with Web Browser is a web-based configuration utility
Terms and Concepts
Configuration -- a prepared set of conditions for proper operation of a device.
Configuring the network interface is to prepare it to work with protocols available on a network.
DHCP -- a dynamic host configuration protocol. It is a protocol that assigns dynamic IP addresses to devices on a network.
Protocol -- a rule that controls how data or information is exchanged through a network. Computers and software cannot communicate with each other using different protocols.
TCP/IP -- Transmission Control Protocol/Internet Protocol, a layer of protocols that provides communication between nodes on a network.
10
Introduction
Chapter 2
Setting Up Your System for Network Printing
Overview
This section describes the general procedure on how to set up the network interface.
1. Check the network interface operation.
Check the functions and operations of the network interface, such as the
status lights. See “Network Interface Operation” on page 9 for details.
2. Install the necessary network components on your computers.
Make sure that the necessary network components (such as TCP/IP) are installed on your computers, and network settings (such as the IP address, subnet mask, etc.) are set.
3. Connect the network interface to the network.
Connect the network interface to the network. See “Connecting the
Network Interface to the Network” on page 15 for details.
4. Configure the network interface and install the comm driver.
See “Configuring the Network Interface” on page 16 for details.
5. If necessary, configure the network settings of the network interface using
EpsonNet Config.
Configure the network interface using EpsonNet Config; see “About
Setting Up Your System for Network Printing
11
Installing Network Components on Your Computer
Before configuring the network interface and printing from the computer, you need to install the necessary network components (such as TCP/IP) and assign an IP address and subnet mask for your computer, depending on the printing method you want to use. See the section in this chapter appropriate for your operating system.
Windows 7 and Windows Vista
For Windows 7 and Windows Vista, use the following procedure to install the necessary components.
Note:
❏
The Windows operating system CD may be required during the installation.
❏
When using TCP/IP for printing, you need to set the IP address, the subnet mask, and the default gateway of the computer.
tasks or double-click Network and Sharing Center.
2. Click Local Area Connection (Windows 7) or View Status (Windows
Vista), and then click the Properties button.
Note:
If you see the User Account Control screen, click Yes or Continue.
12
Setting Up Your System for Network Printing
3. Check if the following network components are in the list. If they are
already installed, go to “Connecting the Network Interface to the Network” on page 15.
The following table lists the network components required for configuring the network interface with EpsonNet Config.
EpsonNet Config’s setting screens
TCP/IP, SNMP (IP tra p )
Necessary components
Internet Protocol (TCP/IP)
The following table lists the network components required for network printing.
Printing method
LPR p rinting
Necessary components
Internet Protocol (TCP/IP)
4. If the necessary components are not in the list, click Install to install them.
5. Double-click Internet Protocol Version 4 (TCP/IPv4) on the Local Area
Connection Properties dialog box to open the Internet Protocols Version 4
(TCP/IPv4) Properties dialog box. Set the IP address, the subnet mask, etc. and then click OK.
6. Restart the computer.
Setting Up Your System for Network Printing
13
Windows XP
For Windows XP, use the following procedure to install the necessary components.
Note:
The Windows XP CD may be required during the installation.
1. Click Start, select Control Panel, and then select Network Connections.
2. Under LAN or High-Speed Internet, right-click the Local Area
Connection icon and choose Properties.
3. Check if the following network components are in the list. If they are
already installed, go to “Connecting the Network Interface to the Network” on page 15.
The following table lists the network components required for configuring the network interface with EpsonNet Config.
EpsonNet Config’s setting screens
TCP/IP, SNMP (IP tra p )
Necessary components
Internet Protocol (TCP/IP)
14
Setting Up Your System for Network Printing
The following table lists the components required for network printing.
Printing method
LPR p rinting
Necessary components
Internet Protocol (TCP/IP)
4. If the necessary components are not in the list, click Install to install them.
5. For LPR printing:
Double-click Internet Protocol (TCP/IP) on the Local Area Connection
Properties dialog box to open the Internet Protocols (TCP/IP) Properties dialog box. Set the IP address, the subnet mask, etc. and then click OK.
6. Restart the computer.
Setting Up the Network Interface
Connecting the Network Interface to the Network
Follow the instructions below to connect the network interface to the network.
1. Make sure that your printer is turned off.
2. Connect one end of the network cable to the RJ-45 connector on the network interface, and the other end to the network.
c
Caution:
❏
You must use a Category 5 or higher shielded twisted-pair cable to connect the network interface to prevent malfunction.
❏
Do not connect or disconnect the network cable when the printer is on.
Note:
You can use both 10Base-T and 100Base-TX. When you print a lot of data, we recommend using the highest speed available for your product with light network traffic.
3. Turn on your printer.
Setting Up Your System for Network Printing
15
Now you can configure the network interface to use TCP/IP on the network and print a network status sheet.
Configuring the Network Interface
After connecting the printer to the network, you need to configure the network interface for use on a TCP/IP network. The following items are used to make network settings on the printer’s control panel (available only when
NETWORK SETUP is set to ENABLE):
Item
NETWORK SETUP
IP ADDRESS SETTING
IP,SM,DG SETTING
BONJOUR
INIT NETWORK SETTING
Parameter
DISABLE, ENABLE
AUTO, PANEL
IP ADDRESS
000.000.000.000 to 255.255.255.255
(default setting is 192.168.192.168)
SUBNET MASK
000.000.000.000 to 255.255.255.255
(default setting is 255.255.255.000)
DEFAULT GATEWAY
000.000.000.000 to 255.255.255.255
(default setting is 255.255.255.255)
ON, OFF
EXECUTE
Follow these steps to set the IP address, subnet mask, and default gateway from the control panel:
1. Make sure that the printer is turned on, and the LCD displays READY.
2. Press the Menu r
button on the printer to enter the printer’s menu system.
3. Press d
to highlight NETWORK SETUP, then press r
.
4. Press r
, then d
to highlight ENABLE.
5. Press OK. A checkmark (
✓
) appears next to ENABLE to show that it’s selected.
6. Press l
to go back, then press d
to highlight IP ADDRESS SETTING.
16
Setting Up Your System for Network Printing
7. Press r
, then press u
or d
to choose one of the following IP configuration settings:
❏
Choose PANEL if you would like to set the printer’s IP settings manually (recommended).
❏
Choose AUTO if your network uses a DHCP server to provide IP addresses automatically. The printer’s IP address will be obtained from the DHCP server whenever the printer is reset or turned on, but may change as IP addresses are reassigned over time.
8. Press OK. A checkmark (
✓
) appears next to the setting you selected.
9. Press l
to go back, then do one of the following:
❏
If you selected PANEL as the IP address setting, continue with step 10.
❏
If you selected AUTO as the IP address setting, press the Pause/
Reset button to exit the printer menu. Then continue with step 14.
10. Press d
to highlight IP,SM,DG SETTING, then press r
. The LCD displays the IP address.
11. Press u
or d
to change each octet value, then press r
to select the next octet. When you have changed the value of the last octet, press r
. The
LCD displays the subnet mask.
12. Press u
or d
to change each octet value, then press r
to select the next octet. When you have changed the value of the last octet, press r
. The
LCD displays the default gateway.
13. Press u
or d
to change each octet value, then press r
to select the next octet. When you have changed the value of the last octet, press OK and then press the Pause/Reset button to exit the printer menu.
14. Turn the printer off then back on again.
c
Caution:
After turning off the printer, wait until the status lights go off before turning it back on; otherwise the network interface may not work correctly.
15. See “Printing a Network Status Sheet” below to print a network status
sheet and confirm the new IP address, which you’ll need during setup. You can also use the EpsonNet Config software to obtain the IP address.
Setting Up Your System for Network Printing
17
Now you can install the printer software (see “Installing the Printer Software” on page 18).
Printing a Network Status Sheet
1. Make sure that the printer is not printing and the LCD displays READY.
2. Press the Menu r
button on the printer’s control panel to enter the printer’s menu system.
3. Press d
to highlight TEST PRINT, then press r
.
4. Press d
to highlight NETWORK STATUS SHEET, then press r
.
5. Press OK to print the network status sheet.
Installing the Printer Software
To print to the network printer, you need to install the printer driver (printer software) on your computer. To install your software, follow these steps:
1. Insert the printer software CD in your CD or DVD drive.
2. If the AutoPlay window appears, click Run Setup.exe. If you see the User
Account Control screen, click Yes or Continue.
3. Click Install.
18
Setting Up Your System for Network Printing
4. When you see a screen like this one, click the Manual button.
5. Select LPT1: as the printer port, then click OK.
6. Follow the on-screen instructions to install all necessary software and manuals, place a link to the Epson Professional Imaging website on your desktop, and register your printer.
7. When you’re done, click Exit and eject the CD. Restart your computer if prompted.
See “Adding the Network Port” to create a network port for your printer.
Adding the Network Port
After installing the printer software on your computer, you need to add the network port. Follow these steps:
1. Click Start or , click Control Panel, and then click View Devices and
Printers (Windows 7), Printer or Printers (Windows Vista), or Printers
and Faxes (Windows XP).
2. Right-click the Epson Stylus Pro WT9700 Comm Driver and select Printer
Properties or Properties.
Setting Up Your System for Network Printing
19
3. Click the Ports tab, then click Add Port.
4. Select Standard TCP/IP Port, then click the New Port button.
5. When the printer port wizard opens, click Next.
6. Enter the printer’s IP address, shown on the network status sheet, in the
Printer Name or IP Address text box. Then click Next.
20
Setting Up Your System for Network Printing
Note:
If you get the IP address from the printer’s control panel, be sure to omit any leading zeros when entering it in the screen above. Example: 192.168.010.193 should be entered 192.168.10.193.
7. On the next screen, click Finish.
Note:
If the finish screen does not appear, the IP address may be incorrect or there may not be a good Ethernet connection. Check the IP address and the status light on the printer.
You can now use the printer on your network.
Setting Up Your System for Network Printing
21
Chapter 3
Network Software
This chapter explains how to use the network software provided with your printer.
EpsonNet Config
About EpsonNet Config
EpsonNet Config allows administrators to configure the network interface.
Note:
Be sure to use EpsonNet Config included on the software CD shipped with your printer.
Accessing the EpsonNet Config User’s Guide
The EpsonNet Config User’s Guide contains detailed information on
EpsonNet Config. Follow the steps below to access the EpsonNet Config
User’s Guide.
1. Click Start, point to Programs or All Programs, select EpsonNet, and then select EpsonNet Config. Click EpsonNet Config to start it.
2. From the Help menu, select EpsonNet Config Help.
The EpsonNet Config User’s Guide appears. Click the links on the left side of the screen to get information on using EpsonNet Config.
22
Network Software
EpsonNet Config with Web Browser
About EpsonNet Config
EpsonNet Config with Web Browser is a Web-based utility designed to configure the printer for use on a network.
By typing the IP address of the network interface for the URL in your browser, you can start EpsonNet Config to allow you to configure the network interface.
Note:
You must first set the IP address before using EpsonNet Config with Web Browser.
See “Configuring the Network Interface” on page 16.
Supported Web Browsers
The following web browsers are supported:
❏
Microsoft Internet Explorer
®
version 5.0 or later
❏
Netscape Navigator version 7.0 or later
❏
Firefox version 2.0 or later
About Web Browser Settings
When running EpsonNet Config with Web Browser, do not use a proxy server to access the Internet. If the Access the Internet using a proxy server checkbox is selected, you cannot use EpsonNet Config with Web Browser.
Follow steps below to disable the Access the Internet using a proxy server setting.
1. Right-click the Internet Explorer icon on the desktop, and then select
Properties.
2. Click the Connection tab.
3. Uncheck the Access the Internet using a proxy server checkbox.
Network Software
23
Configuring the Network Interface Using EpsonNet Config
With a Web Browser
After you have assigned an IP address to the network interface using the printer’s control panel, EpsonNet Config, or a DHCP server, you can configure the network interface using EpsonNet Config with Web Browser.
Note:
❏
A Web browser must be installed on your computer.
❏
TCP/IP must be correctly set for the computer and the network interface.
Follow the steps below to change the IP address using EpsonNet Config.
1. Turn on your printer.
2. Run EpsonNet Config in one of the following ways:
❏
Run EpsonNet Config. Select the printer you want to configure from the list and then click Launch Browser.
❏
Open your browser, and then type in the IP address of the network interface directly.
http://IP address of network interface/
Example: http://192.168.100.201/
Note:
To check the IP address of the network interface, use EpsonNet Config. See
“About EpsonNet Config” on page 22 for details.You can also print a Network
Status Sheet from the printer’s control panel. See “Printing a Network Status
Sheet” on page 18 for instructions.
3. Click TCP/IP under Network on the Configuration menu to display the
TCP/IP setting screen.
4. Select a method for acquiring the IP address. When you select Auto,
DHCP becomes available and assigns an IP address automatically. If you want to set the IP address manually, select Manual (preferred).
24
Network Software
Note:
❏
The network administrator must check any changes made to the IP address settings.
❏
When Auto is selected, DHCP becomes available. A DHCP server/router must be available on your network.
❏
If Set Using Automatic Private IP Addressing (APIPA) is enabled, a private
IP address is automatically assigned to the network interface even when there are no DHCP servers on your network.
❏
If the Dynamic DNS function is not supported, we recommend that you select
Manual and then enter an IP address. This is because if you select Auto, the
IP address of the network interface changes every time you turn on the printer so that you need to change the printer port setting accordingly.
5. To assign an IP address manually, enter the IP address, the subnet mask, and the default gateway. Be sure the IP address does not conflict with any other devices on the network.
Note:
If there is a server or a router functioning as a gateway, enter the IP address of the server or the router for the gateway address. If there is no gateway, leave the default values.
6. If you want to get a private address between 169.254.1.1 and
169.254.254.254 automatically when an IP address cannot be obtained by the DHCP server, leave the Set Using Automatic Private IP Addressing
(APIPA) setting set to Enable; otherwise, select Disable.
7. Select Enable for Acquire DNS Server Address Automatically if you want to acquire the DNS server address using the DHCP server.
If you want to enter the DNS server address manually, select Disable and then enter the IP address of the DNS server.
8. Select Enable for Acquire Host Name and Domain Name
Automatically if you want to acquire the host name and the domain name using the DHCP server.
If you want to specify manually, enter the host name and the domain name in the text boxes.
9. Select Enable for Register Network Interface Address to DNS Server if you want to register the host name and domain name to the DNS server through the DHCP server that supports Dynamic DNS.
Network Software
25
If you want to register the host name and the domain name directly to the
DNS server, select Enable for Register Network Interface Address
Directly to DNS Server.
10. Select Enable or Disable for Use Universal Plug and Play. Select
Enable if you want to use the Universal Plug and Play function.
11. Change the default Universal Plug and Play device name, if desired. This device name is used for Windows that supports the Universal Plug and
Play function.
12. Select Enable or Disable for Use Bonjour. If you select Enable, enter the
Bonjour Name and the Bonjour Printer Name. If your network environment supports DHCP, you can use the printer on the network just by enabling this setting.
13. Click Submit and enter the password, if necessary, to update the settings.
Note:
If you have set the Administrator Name on the Administrator screen, enter the administrator name for the user name.
14. When the message “Configuration change is complete!” appears on your screen, the update is complete. Do not exit the Web browser and do not send a job to the printer until this message appears. Follow the on-screen instructions to reset the printer.
Note:
❏
Since the new IP address becomes available after the printer is reset, you need to restart EpsonNet Config by entering the new IP address.
❏
Only changes on the page where you press the Submit button take effect.
26
Network Software
Opening Screen
Any user can access Epson NetConfig with Web Browser by typing the IP address of the network interface for the URL in your browser.
Top Menu Bar
Home
Favorite
Hel p
About E p sonNet
Config
EPSON Logo
Menu
Links to the o p ening screen.
Links to a Web site p reviously defined by the administrator.
Links to Hel p .
Links to the co p yright and version information for E p sonNet
Config.
Links to the E p son Web site (htt p ://www.e
p son.com).
Information - Printer
Device Dis p lays the p rinter device information.
Consumables Dis p lays the consumables information.
Information - Network
General
TCP/IP
Dis p lays the network interface information.
Dis p lays information about TCP/IP.
SNMP Dis p lays information about SNMP.
Access Control Dis p lays information about Access Control.
Timeout
Time
Dis p lays information about Timeout.
Dis p lays information about Time.
EDM Dis p lays the EDM Agent information.
Configuration - Network
Ethernet
TCP/IP
Configure the desired settings for Ethernet.
Configure the desired settings/method for TCP/IP.
SNMP Configure the desired settings for SNMP.
Access Control Configure the desired settings for Access Control.
Timeout
Time
Configure the desired settings for Timeout.
Configure the desired settings for Time.
Network Software
27
Configuration - Optional
Administrator Ty p site.
e the name of the administrator and a link to a favorite Web
Reset
Password
Resets the
Set the p p rinter and returns to the default settings.
assword to p rotect settings.
28
Network Software
Chapter 4
Troubleshooting
General Problems
Cannot configure the network interface or cannot print from the network.
Cause
The p rinter settings or network settings may be wrong.
What to do
First, check to see if you can p rint a status sheet,
as described in “Printing a Network Status Sheet” on p age 18. If you can
p rint a status sheet, check the network settings.
Cannot print even if you have assigned the IP address to the computer and the printer.
Cause
You have assigned an IP address to the com p uter manually, but you assigned the IP address to the p rinter by
Automatic Private IP
Addressing (APIPA).
What to do
Use E p sonNet Config or the p rinter’s control p anel to assign the p rinter an IP address that belongs to the same segment as the com p uter.
Unable to start EpsonNet Config.
Cause
You have added or deleted p rotocols after installing
E p sonNet Config.
What to do
Uninstall E p sonNet Config and then reinstall it.
See “Uninstalling Software” on p age 31.
The message “EpsonNet Config cannot be used because no network is installed.” appears when you start EpsonNet Config.
Cause
TCP/IP is not installed on the com p uter.
TCP/IP is installed on the com p uter, but its IP address is not set correctly.
What to do
Install the TCP/IP p rotocol.
Set a correct IP address for the com p uter.
Troubleshooting
29
The message “Could not complete communicating configuration data” appears when you send settings to the network interface.
Cause
This may ha pp en when using a dial-u p router.
What to do
Run Command Prom p t from the com p uter on which E p sonNet Config is installed, and then enter the following command:
Format: >ROUTE_ADD_the IP address of the network interface_ the IP address of the com p uter (the under bar re p resents one s p ace)
Exam p le: >ROUTE ADD 192.168.192.168
22.33.44.55.
Unable to start EpsonNet Config with Web Browser.
Cause
You have not set the IP address for the network interface.
What to do
Set the IP address for the network interface using
E p sonNet Config or the p rinter’s control p anel.
You can check the IP address by p rinting a
network status sheet, see “Printing a Network
The Model Name and IP Address do not appear in the EpsonNet Config dialog box.
Cause
If a valid IP address is not set, the items indicated in the dialog box mentioned above may not a pp ear.
What to do
Set a valid IP address.
Refresh the status by selecting
Refresh
from the
View menu.
Increase the length of time before a timeout. To do this, select
Options
from the Tool menu, and then select
Timeout
. Note that doing so can cause E p sonNet Config to slowly.
30
Troubleshooting
Chapter 5
Uninstalling Software
Follow the steps below to uninstall the network software.
Windows 7 and Windows Vista
2. Select the utility you want to uninstall, and then click the Uninstall/Change button.
3. Follow the on-screen instructions to complete uninstallation.
Windows XP
1. Click Start, click Control Panel, and then click Add or Remove
Programs.
2. Click the Change or Remove Programs icon.
3. Select the utility you want to uninstall, and then click the Change/Remove button.
4. Follow the on-screen instructions to complete uninstallation.
Uninstalling Software
31
Index
A
Automatic Private IP Addressing (APIPA),
C
Configuring network interface
EpsonNet Config with Web Browser,
Control panel, configuring network interface, 16 to 17
D
L
N
Network
Network interface
connecting to network, 15 to 16
Network port
Network software, uninstalling, 31
O
E
EpsonNet
EpsonNet Config
EpsonNet Config with Web Browser
password, 28 settings, 27 to 28
I
Installing printer driver
IP address
EpsonNet Config with Web Browser,
P
Password, EpsonNet Config with Web
Printer driver
installing in Windows, 18 to 19
Protocols, 7
R
Resetting network interface, 28
RJ-45 connector, Network
S
32
Index
T
setting up in Windows, 12 to 15
U
Uninstalling network software, 31
W
Windows
installing printer driver, 18 to 19
Index
33
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