Western Digital My Cloud EX2 Ultra User Manual

™

My Cloud EX2 Ultra

Private Cloud Storage

User Manual

WD Service and Support

Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at

http://support.wd.com

. If the answer is not available or if you prefer, please contact WD at the best telephone number shown below.

Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/7.

To help us keep you informed of new features and services, remember to register your product online at

http://register.wd.com

.

Accessing Online Support

Visit our product support website at

http://support.wd.com

and choose from these topics:

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Downloads

—Download drivers, software, and updates for your WD product.

Registration

—Register your WD product to get the latest updates and special offers.

Warranty & RMA Services

—Get warranty, product replacement (RMA), RMA status, and data recovery information.

Knowledge Base

—Search by keyword, phrase, or answer ID.

Installation

—Get online installation help for your WD product or software.

WD Community

—Share your thoughts and connect with other WD users.

Learning Center —

Start here to get the most out of your Private Cloud Storage device

(

http://www.wd.com/setup

).

Contacting WD Technical Support

When contacting WD for support have your WD product serial number, system hardware, and system software versions available

.

North America

US & Canada

English

US-Spanish

Mexico

800 275-4932

949 672-7199

800.832.4778

Asia Pacific

Australia 1 800 42 9861

Europe (toll free)*

00800 ASK4 WDEU

(00800 27549338)

Europe

Middle East

+31 880062100

+31 880062100

Africa

Russia

+31 880062100

8-10-8002-3355011

China

Hong Kong

India

Indonesia

Japan

Malaysia

Philippines

Singapore

Taiwan

800 820 6682 / 400 627 6682

+852-3057 9031

1 800-200 5789 / 1 800-419 5591

001-803-852 3993

0800-805 7293 / 0120-934 453

1 800-817 477

1 800-1855 0277 / +63-2-395 2319

1 800 608 6008

0800-225 593 / +886-2-8723 1298

Thailand

00 1800 852 5913

* Toll free number is available in the following countries: Austria, Belgium, Denmark, France, Germany,

Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

Registering Your WD Product

Register your WD product to get the latest updates and special offers. You can easily register your drive online at

http://register.wd.com

or by using My Cloud EX2 Ultra Private Cloud Storage software.

Table of Contents

WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

Registering Your WD Product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

1 Important User Information 1

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Recording Your WD Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

2 Product Overview 3

About the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About the Online Learning Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Package Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Pre-installation Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Product Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3 Getting Started 11

Installing Drives in the Driveless Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Physically Connecting the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Getting Started Using Online Setup Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Getting Started Without Online Setup Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Accessing Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

4 Accessing Your Cloud Remotely 17

Enabling Cloud Access for the My Cloud EX2 Ultra Device . . . . . . . . . . . . . . . . . . . . . . . . 17

Configuring Cloud Access for a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Mobilizing Your Files with iOS and Android Mobile Apps . . . . . . . . . . . . . . . . . . . . . . . . . . 19

5 Managing Users, Groups, and Shares 20

About Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

About Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

About Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

6 The Dashboard at a Glance 31

Launching the Dashboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

The Dashboard Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Obtaining Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Common Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

7 Backing Up and Retrieving Files 45

About Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Managing a USB Device and USB Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Remote Backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Internal Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

WD MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE

USER MANUAL i

Cloud Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

8 Managing Storage on My Cloud EX2 Ultra 56

Storage Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

RAID Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Disk Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

iSCSI Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Volume Virtualization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

9 Managing Apps on My Cloud EX2 Ultra 66

About Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Managing Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

10 Playing/Streaming Videos, Photos, & Music 70

Media Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Media Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Enabling DLNA and iTunes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Accessing Your Private Cloud Using Media Players . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Accessing Your Private Cloud Using iTunes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

11 Configuring Settings 78

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

12 Replacing a Drive 100

Identifying a Faulty Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Returning a WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

13 Regulatory and Warranty Information 103

Regulatory Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Warranty Information (All Regions Except Australia/New Zealand) . . . . . . . . . . . . . . . . . 104

Warranty Information (Australia/New Zealand only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

14 Appendices 107

Appendix A: My Cloud EX2 Ultra Quick User Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Appendix B: Joomla!® Setup Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Appendix C: phpBB Setup Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Appendix D: Supported RAID Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Appendix E: RAID Migrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

WD MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE

USER MANUAL ii

Appendix F: Safe Mode Firmware Update Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Appendix G: Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

15

Index 119

WD MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE

USER MANUAL iii

1

IMPORTANT USER INFORMATION

Important User Information

Important Safety Instructions

Recording Your WD Product Information

Important Safety Instructions

This device is designed and manufactured to assure personal safety. Improper use can result in electric shock or fire hazard. The safeguards incorporated into this unit will protect you if you observe the following procedures for installation, use, and servicing.

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Follow all warnings and instructions marked on the product.

Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

Do not use this product near any liquids.

Do not place this product on an unstable surface. The product may fall, causing serious damage to the product.

Do not drop the product.

Do not block the slots and openings on the top and bottom of the chassis; to ensure proper ventilation and reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. Making sure the drive is standing upright also helps prevent overheating.

Operate this product only from the type of power indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.

Do not allow anything to rest on the power cord. Do not locate this product where persons will walk on the cord.

If an extension cord is used with this product, make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere rating. Also, make sure that the total rating of all products plugged into the wall outlet does not exceed the fuse rating.

Never push objects of any kind into this product through the chassis slots as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock.

Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

-

When the power cord or plug is damaged or frayed.

-

If liquid has been spilled on the product.

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If the product has been exposed to rain or water.

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If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment may result in damage and require extensive work by a qualified technician to the product to normal condition.

-

If the product has been dropped or the chassis has been damaged.

-

If the product exhibits a distinct change in performance, contact WD Customer

Support at

http://support.wd.com

.

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USER MANUAL

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IMPORTANT USER INFORMATION

WARNING!

This device uses a lithium battery, type CR2032. There is danger of an explosion if the battery is incorrectly replaced. Replace only with the same or equivalent battery type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

Recording Your WD Product Information

Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the back of the device.

-

Serial Number

-

Model Number

-

Purchase Date

-

System and Software Notes

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE

USER MANUAL

2

2

PRODUCT OVERVIEW

Product Overview

About the System

Features

About the Online Learning Center

Package Contents

Pre-installation Instructions

Handling Precautions

Product Components

About the System

Designed from the ground up with the quality and reliability you've come to expect from

WD®, My Cloud EX2 Ultra is a high-performance, two-bay Network Attached Storage

(NAS) device for your home or small office. Save all your content in one place and protect your data with RAID 1, cloud, or LAN backup options. Stream large files to any screen and expand your NAS features with a full suite of apps.The My Cloud EX2 Ultra private cloud storage system is a high-performance system providing secure wireless access to your media and files from any computer, tablet, or smartphone when connected to a wireless router.

This user manual provides step-by-step installation instructions and other important information about your WD product. Translated versions and updates to this user manual can be downloaded from

http://products.wd.com/updates

. For more information and news about this product, visit our website at

http://www.wd.com/.

Features

Numerous options

– Choose the diskless enclosure to build your NAS with the drives of your choice. Or, choose a populated system that works right out of the box, featuring WD

Red™ hard drives for ultimate reliability in the unique 24x7 NAS operating environment.

Drive management

– Control your data with multiple drive management options including RAID 0, 1; JBOD, and spanning modes.

Data protection at its best

– You’re armed with multiple options to secure your data from loss. Choose from RAID 1, USB, cloud or LAN/WAN backup depending upon your data security needs.

Easy to manage –

A powerful dashboard means your system is always under your control. Monitor your drives, manage users and utilize energy-saving features. Email and mobile alerts keep you informed of My Cloud EX2 Ultra status.

Powerful apps to customize your NAS –

Including aMule, Icecast, Joomla!

® , phpBB ® , phpMyAdmin, Transmission, SqueezeCenter, and more. For the most recent apps available, visit

www.mycloud.com/learn .

Advanced serving options –

Integrated file server, FTP server, backup server, and P2P torrent download server.

Stream media to your connected devices

– Stream videos and photos to connected

TVs, media players, gaming consoles and other DLNA

®

/UPnP

®

devices. Features a

Twonky and a DLNA-certified media server. And with a built-in iTunes ® server, you can easily stream your music collection.

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE

USER MANUAL

3

PRODUCT OVERVIEW

Back up, your way –

Protect your data via remote backup to another My Cloud device, integrated cloud backup or local LAN/WAN backup. PC users, WD SmartWare™ Pro offers options for how, when and where you back up your files for up to ten computers.

Mac ® users, utilize all the features of Apple ® Time Machine ® backup software to protect your data.

Expand your capacity –

Simply attach a compatible USB hard drive directly to My Cloud

EX2 Ultra to expand your storage capacity. Two USB 3.0 expansion ports are provided.

Integrated energy-saving features – Save energy with disk spin-down and scheduled power on/off.

Your own Private Cloud –

Unlike public clouds, My Cloud EX2 Ultra allows you to keep all your content in one safe place on your home or office network instead of a remote server. No mysterious location of your data. No monthly fees. No limits.

Advanced features –

iSCSI target, full-featured FTP services, jumbo frame support, iPv6 ready, UPS support (USB and network), real time resource monitor, volume encryption with boot-up password, SNMP and virtual volumes.

About the Online Learning Center

WD’s online Learning Center provides the latest information, instructions, and software to help users get the most out of their Private Cloud Storage. This web-based guide offers step-by-step help with setting up remote access, backing up data, monitoring device status and more. It’s an interactive resource to walk users through installing and using their My Cloud EX2 Ultra device. The online Learning Center allows you to:

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Learn about your new Private Cloud Storage product.

Download the latest software for your product.

Find in-depth, interactive information on how to explore each of your product’s features.

Update your product whenever new features become available.

Access an always-available resource online, without a manual or CD.

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE

USER MANUAL

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Package Contents

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My Cloud EX2 Ultra Private Cloud Storage device

Ethernet cable

AC power adapter

Quick Install Guide

Assembly kit (for driveless model only)

PRODUCT OVERVIEW

My Cloud EX2 Ultra Private Cloud

Storage Device

AC adapter* Ethernet cable

Quick Install Guide

For information on additional accessories for this product, visit:

US

Canada

www.shopwd.com

or

www.wdstore.com

www.shopwd.ca

or

www.wdstore.ca

Europe

www.shopwd.eu

or

www.wdstore.eu

All others Contact WD Technical Support in your region. For a list of Technical

Support contacts, visit

http://support.wd.com

and see Knowledge

Base Answer ID 1048.

Operating System

Windows

®

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Windows 10

Windows 8 or 8.1

Windows 7

Windows Vista ®

Mac OS X

®

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El Capitan (Mac OS 10.11)

Yosemite (Mac OS 10.10)

Maverick (Mac OS 10.9)

Mountain Lion* (Mac OS 10.8)

Lion* (Mac OS 10.7)

Note:

Compatibility may vary depending on your computer’s hardware configuration and operating system.

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE

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PRODUCT OVERVIEW

Web Browsers

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Internet Explorer IE10 and above

Safari 6.0 and later on supported Mac computers

Firefox 30 and later on supported Windows and Mac computers

Google Chrome 31 and later on supported Windows and Mac computers

Local Network



Router/switch (Gigabit recommended to maximize performance.)

Internet



Broadband Internet connection is required for initial setup and software downloads, as well as for remote access and mobile apps.

Pre-installation Instructions

Before beginning installation, select a suitable location for your device to obtain maximum efficiency. Place it in a location that is:

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Near a grounded power outlet

Clean and dust free

On a stable surface free from vibration

Well ventilated, with nothing blocking or covering the slots and openings on the top and bottom of the device, and away from sources of heat

Secluded from electromagnetic fields from electrical devices such as air conditioners, radio and television receivers.

Handling Precautions

WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage the device drives.

Observe the following precautions when unpacking and installing your external storage product:

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Do not drop or jolt the device.

Do not move the device while it is powered on.

Do not use this product as a portable device.

Do not remove both data drives at the same time. This will cause your device to become unresponsive.

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USER MANUAL

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Product Components

Front View

PRODUCT OVERVIEW

Power LED

Drive LEDs

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE

USER MANUAL

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PRODUCT OVERVIEW

Back View

USB ports

Kensington

®

Security Slot

Reset button

Ethernet port

External DC In Power port

Component

Ethernet port

USB 3.0 port

Icon Description

Connects the device to a local network.

Connects to a USB hard drive for additional storage.

Reset button

Power port

Kensington security slot

( )

Restores settings such as the administrator user name and password for the device.

Connects the device to an AC adapter and the power outlet.

For device security, the device is equipped with a security slot that supports a standard Kensington security cable.

Visit

http://www.kensington.com/

for more information.

LEDs

Front Panel Power LED

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USER MANUAL

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PRODUCT OVERVIEW

The following table describes the front panel power LED behavior

.

State

Power Down

Powering Up

Power Up

Power Up

(degraded)

Action required

Color

Black

(off)

Blue

Blue

Red

Yellow

Appearance

-------

Flashing

Solid

Flashing

Flashing

State Description

Drive in standby/sleep mode.

Device is powering on or in the process of updating the firmware.

Device is in a power up (on) state.

Device is powered up but the volume is degraded.

A condition, such as a network cable has become unplugged, which requires you to act.

Note:

For non-compatible drives, the power LED blinks yellow during power up.

Front Panel Hard Drive (HDD) LEDs

The following table describes the front panel hard drive LED behavior.

Function

No drive

Color

Black

(off)

Blue

Appearance

------

Function Description

Drive is not present.

Drive present, no activity

Active drive

Hard drive fault

Blue

Red

Solid

Flashing

Flashing

Drive is present but there is no activity.

Drive is present and showing drive activity.

Drive is present but has a hard drive fault or failure.

Note:

For incompatible drives, the hard drive LEDs

blink red rapidly as the unit powers up.

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USER MANUAL

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PRODUCT OVERVIEW

Back Panel Ethernet (Network) LEDs

The following table describes the network and activity LEDs:

Note:

Looking at the port, the LED on the top left is the Activity LED, and the one on the top right is the Link LED.

State

Link down

Link up – 10/100 connection

Link up – 10/100/

1000 connection

Link idle

Link busy

LED

Link

Link

Link

Appearance

Off

Yellow

Green

Activity Solid

Activity Green - Blinks

State Description

Cable or device is not plugged in, or other end of link is not operational.

Cable is plugged in, and both ends of the link have successfully established communications. 10/100 network connection.

Cable is plugged in, and both ends of the link have successfully established communications. 10/100/1000 network connection.

Active communication is not in progress.

Active communication is in progress.

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3

GETTING STARTED

Getting Started

Installing Drives in the Driveless Model

Physically Connecting the Device

Getting Started Using Online Setup Software

Getting Started Without Online Setup Software

Accessing Content

It’s easy to set up the My Cloud EX2 Ultra Private Cloud Storage device -- all you have to do is unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid blue. Then, download and run the quick setup software, available at

http://www.wd.com/setup

.

Note:

For information about safely shutting down and disconnecting the device,

see “Utilities” on page 92

Important:

To avoid electrostatic discharge (ESD) problems, ground yourself by touching metal before handling the device.

Installing Drives in the Driveless Model

Important:

Following are instructions for installing drives in My Cloud EX2 Ultra models that come without drives. You may use a drive made by WD or one made by another company. For a list of compatible drives, go to

http://products.wdc.com/

.

Important:

Make sure the device is not connected to power or to the network.To avoid electrostatic discharge (ESD) problems, ground yourself by touching metal before handling the device.

Note:

For further instructions on how to remove and replace a faulty drive, or to prepare and insert a non-WD drive see

“Replacing a Drive” on page 100

.

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GETTING STARTED

Note:

You’ll need a phillips-head screwdriver for this procedure. Also, the power and network cables are not connected when you do this.

2.

that will hold the drives in place.

the right if the green board is facing you). right, when looking down on the top of the unit. There are corresponding numbers on the cross brace label.

the connectors at the bottom of the drive facing in, gently slip the drive into a slot.

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10.

Close the door and firmly push down until it locks into place.

11.

Continue to “Physically Connecting the Device” on page 13

.

Physically Connecting the Device

GETTING STARTED

4

2

3

3

1

Follow the steps below to connect the My Cloud EX2 Ultra Private Cloud Storage device to a home or small office network.

Important:

To avoid overheating, make sure the device is upright as shown in the illustration above and nothing is blocking or covering the slots and openings on the top and bottom of the device. In the event of overheating, the device will perform a safe shutdown, interrupting all processes currently being performed. If this occurs, data may be lost.

Important:

We recommend that you use the enclosed Ethernet cable for best performance.

Ethernet port located on the back of the device.

port.

the device.

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GETTING STARTED automatically.

Important:

Wait for the My Cloud EX2 Ultra device to finish powering up

(approximately three minutes) before configuring it. You will know it is ready when the power LED stops flashing and turns blue.

Using Online Setup Software” on page 14.

Getting Started Using Online Setup Software

The online setup software walks you through the steps necessary to easily connect your device to your home or small office network. Use the following steps to download and run the online setup software, discover the device, and get started using your device. The online setup software is available from WD’s Online Learning Center at

http:// products.wdc.com/.

Downloading and Installing the Online Setup Software

After connecting your device:

1.

Open a web browser and type http://mycloud.com/setup to display the welcome page.

2.

Get Started

.

The setup software begins searching for your My Cloud device. When your device is found, a screen displays showing your device and IP and MAC addresses. common folders on your computer. Select the folders on your computer that you want to sync with your My Cloud device and click

Next

.

5.

Close

to exit WD Sync setup.

Note:

The WD Sync shortcut might be under Show Hidden Icons in your taskbar.

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GETTING STARTED

Getting Started Without Online Setup Software

If you do not use the online setup software to get started, you can still:







Use your My Cloud EX2 Ultra Private Cloud Storage device as an external hard drive, dragging and dropping files to and from it.

Configure the device using the My Cloud EX2 Ultra device’s dashboard. (See

“The Dashboard Home Page” on page 33.)

Back up files using USB, Remote, Internal, and Cloud backup (see “Backing Up and Retrieving Files” on page 45).

Accessing Content

The My Cloud EX2 Ultra device’s Public folder contains Shared Music, Shared Pictures, and Shared Videos subfolders. The existing content of the subfolders are files that you dragged and dropped or files that have been backed up from your computer or an attached USB drive:

Note:

This manual uses the term

shares

and

folders

interchangeably.

Once you’ve physically connected your My Cloud EX2 Ultra device (see “Physically

Connecting the Device” on page 13), use the following steps to access the contents of

your device.

If your operating systems is...

Then...

Windows 10/ Windows 8 or 8.1

.1

Windows XP/Vista/Windows 7

1. On the Windows 8 Start page, type

Computer

2. Click

Computer

.

3. In the left pane, click

Network

.

4. Double-click

MyCloudEX2Ultra

and locate the device’s Public folder.

5. Double-click the Public folder to display the Shared Music,

Shared Pictures, and Shared Videos subfolders. You can now drag and drop files into (and from) the shared media folders using

Windows Explorer.

1. Click or

Start > Computer > Network > MyCloudEX2Ultra

and, if required, enter your network (router) credentials. The device’s Public and private folders (shares) display.

2. Double-click the Public folder to display the Shared Music,

Shared Pictures, and Shared Videos subfolders. You can now drag and drop files into (and from) the shared media folders using

Windows Explorer.

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GETTING STARTED

If your operating systems is...

Then...

Mac OS X

(Snow Leopard, Lion, Mountain Lion,

Mavericks)

1. In a Finder window, click

MyCloudEX2Ultra

under the shared items in the side bar.

2. If presented with an authorization page, select

Guest

, and then click

Connect

to display the Public share:

3. Double-click the Public folder to display the subfolders: Shared

Music, Shared Pictures, Shared Videos, and Software. You can now drag and drop files into the shared folders using Finder:

4. If you want to create a shared drive icon permanently on your desktop, create an alias. Following are two ways to do this:

Note:

Before creating an alias, click

Finder > Preferences >

General

and make sure

Connected Servers

is checked.

Click the item you wish to alias (e.g., Shared Music), hold down the mouse button, hold down the

Cmd

and

Option

keys simultaneously, and drag the item to where you want the alias to appear. Instead of moving the original item, this creates an alias at the new location.

-

OR

-

Right-click the item you want to alias (e.g., Shared Music), and then click

File > Make Alias

.

Mapping the Public Folder (Windows)

To map the My Cloud EX2 Ultra Public folder for quick access in the future:

1.

MyCloudEX2Ultra

.

2.

Map Network Drive

from the menu.

3.

Drive

drop-down list.

4.

Reconnect at login

check box.

5.

Finish

. Your Public drive is now mapped.

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ACCESSING YOUR CLOUD REMOTELY

Accessing Your Cloud Remotely

Enabling Cloud Access for the My Cloud EX2 Ultra Device

Configuring Cloud Access for a User

Mobilizing Your Files with iOS and Android Mobile Apps

A private cloud is your content, at home, secure and under your control. Unlike public clouds, a private cloud allows you to keep all of your content in one safe place on your home network. Share files, stream media, and access your content anywhere, from your

PC or Mac computer and from mobile devices. No monthly fees. No mysterious location for your data. Keep your videos, music, photos, and files safe at home and always with you.

This chapter explains how to set up the My Cloud EX2 Ultra device for remote access and describes some of the ways you can take advantage of its many capabilities.

Enabling Cloud Access for the My Cloud EX2 Ultra

Device

Before you can use your My Cloud EX2 Ultra device remotely, you have to enable it for cloud access. To enable the My Cloud device for remote access and to check the status

of its remote connection(s), see “Cloud Access” on page 81.

Configuring Cloud Access for a User

Once you’ve enabled cloud access on the My Cloud EX2 Ultra device, use the following steps to give remote access capability to your device users.

1.

On the navigation bar, click the

Cloud Access

icon

.

3.

Add/ Change Email

Address

icon .Click this icon if you have not previously added an email address to the user account or if you need to update/change the user’s email address.

confirmation information and instructions on setting up and activating a password for cloud access.

5.

Save

.

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ACCESSING YOUR CLOUD REMOTELY and then return to this link to send cloud access information.

To generate an activation code for a user’s mobile device(s):

Important:

Codes are valid for 48 hours from the time of the request and can be used only once.

1.

Get Code

. You’ll need to generate one code for each device you want to activate. A dialog box displays the user’s activation code and its expiration date and time.

Note:

Make sure to write down the access codes you generate.

2.

OK

. Once you use the code(s), the Configure Access page displays the cloud devices to which the user now has access, along with the activation code used.

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ACCESSING YOUR CLOUD REMOTELY

Mobilizing Your Files with iOS and Android Mobile Apps

The My Cloud mobile app and My Cloud desktop app allow you to access all the content on your Private Cloud from any device.

My Cloud Mobile App

You are always connected to your private cloud. Save valuable space on your mobile devices with easy photo and video uploads directly to your private cloud, then securely access and share your memories.

The My Cloud mobile app also allows you to easily transfer files between your private cloud, Dropbox™ and other public cloud accounts.

With My Cloud mobile app, you can:









Open and view the important files stored on your My Cloud EX2 Ultra device from anywhere without copying them to your mobile device.

Show off the photos stored on your My Cloud EX2 Ultra device.

Connect to other cloud sites such as Dropbox from your tablet or smartphone.

Stream and enjoy music and video files stored on your My Cloud EX2 Ultra device.

Note:

Video streaming performance is best over your LAN and when your mobile device is connected using Wi-Fi wireless connections. WAN streaming performance may be limited by upload speeds on your home Internet connection.



Share your presentations on your Apple or Android tablets.

Your My Cloud app supports most major file types, such as Microsoft Word documents, Microsoft Excel spreadsheets, and PowerPoint presentations.

For more features and instructions, see the Help, Guide Me page, and Quick Tips within the WD Photos app, or go to

http://mycloud.wd.com .

Note:

My Cloud app brings your data from the My Cloud EX2 Ultra device to your tablet, handset, or other portable devices using Google Android or Apple iOS. My Cloud provides a convenient file list of the My Cloud EX2 Ultra device contents and then launches your favorite player or viewer for any files you wish to open. For file types your mobile device supports, see the device’s manual.

Requirements







My Cloud EX2 Ultra cloud storage with the most recent firmware, connected to the

Internet.

Access to cloud services requires the My Cloud Mobile app and an active

Dropbox, Google Drive, or OneDrive™ account.

iOS iPhone or iPad running versions 7.0 or later software.



Android smartphone or tablet running versions 4.0 or later software.

Installing the My Cloud Mobile App

Download the My Cloud mobile app from the Apple App or Google Play store and install it on your mobile device.

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5

5

MANAGING USERS, GROUPS, AND SHARES

Managing Users, Groups, and Shares

About Users

About Groups

About Shares

About Users

The Administrator, normally the device owner, is the person in charge of setting up the device. As the My Cloud EX2 Ultra device owner, you have a special user account

(admin) that provides you with administrator privileges. With these privileges, you can set up and configure the device to your specific needs and add other users to your private cloud. You also have the power to determine exactly what users can access on the device.

As a default, the administrator (admin) user name does not have a password. You can

create one at anytime (see “Updating a User Password” on page 24).

Note:

Only one individual at a time can use the Administrator logon ID to log into the web browser app. Because of this, ensure that you log out of the

My Cloud EX2 Ultra device web browser app when you’re not using it. This allows other users authorized to use the Administrator logon ID to access the web browser app.

See Energy Saver - Web Access Timeout on “Energy Saver” on page 83 to

automatically log out of the app after a set amount of time.

The Users screen displays a list of the current users and allows the Administrator to view user details, create new users, create groups, and grant a user access to existing shares and groups.

Viewing Users

1.

Users

to display the Set Up Users screen. access information display. A user can have read only, read/write, or no access to a share.

Note:

The shares in the Share Access section are not editable because they are public shares. Once you make a share private, the share displays in the list and you can

edit it. (See “Making a Share Private” on page 30.)

Adding a Single User

The Administrator adds user accounts and sets the parameters of the shares that a user can access. Use the following steps to add a single user account.

in the lower left side of the screen. user you’d like to add in the applicable fields, and then click

Next

.

3.

to ON, enter a password, and then confirm the user’s password. Click

Next

.

Next

.

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MANAGING USERS, GROUPS, AND SHARES

Apply

. (See “Quota Rules” on page 24 for information on quotas.) Your new user

account displays on the left pane of the Set Up Users screen.

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MANAGING USERS, GROUPS, AND SHARES

Adding Multiple Users

Use the following steps to add multiple user accounts.

1.

Add Multiple Users

in the lower left side of the screen.

2.

Next

.





Create Multiple Users

: Allows you to enter users manually. See “

Create Multiple

Users

” on page 22

Import Users

: Allows you to import a list of users into the device. Continue to

“

Import Multiple Users

” on page 23.

Create Multiple Users

Next

:











Username Prefix

: Enter a prefix for your user name. This will be added to the

Account Prefix to create the User Name. (Example: HR)

Account Prefix

: Enter a numeric account prefix. This will be added to the

Username Prefix to create the User Name (Example: 143)

Number of Users

: Enter the number of User accounts you’d like to create. The maximum number you can add displays to the right.

Password

: Enter a password for the user accounts.

Confirm Password

: Confirm the password for the user accounts.

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MANAGING USERS, GROUPS, AND SHARES



Overwrite Duplicate Accounts

(optional): Select this check box to overwrite any existing duplicate accounts on your device.

Next

.

Next

. (See “Quota Rules” on page 24 for information about quotas.)

4.

Apply

to save them to your device.

Import Multiple Users

1.

Download

to download a.txt file identifying the format you’ll need to set up your user import file.





User import file format

: #user name/user password/user groups/ shared folder(rw)/ shared folder(ro)/ shared folder(deny)/user quota

Example

: #user/pw/g1:g2/folder1:folder2/folder3:folder4/folder5:folder6/0:0:0:0

3.

Import User List

and select the import file you created.

4.

Next

.

5.

Next

.

6.

Apply

. Your new user accounts save to your device.

Editing User Settings

User Profile and Share Access panels display.

Access panel of the Set Up Users screen. You can assign an access level to it for

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MANAGING USERS, GROUPS, AND SHARES

each user. (See “Making a Share Private” on page 30 for information on creating a

private share.)

Updating a User Password

When viewing details about a user, the Administrator can add or change the user’s password (no password is the default setting). Use the following steps to update a user password.

2.

if no password has been previously created.

3.

Configure

to the right of the toggle button to display the Edit Password screen:

5.

Apply

.

Assigning a User to a Group

Use the following steps to assign a user account to a user group.

2.

Group Membership

field, click

Configure

.

Apply

.

Quota Rules

Assigning user quotas allows you to better control the disk space allocated to a user or a group. There are various rules dictating which quota takes precedent over another.







User quota must be ≤ the group quota (e.g., if your group has a 20GB quota and you try to set the user quota to 30GB quota, you will be prompted to reduce your user quota to be equal to or less then the group quota).

If the user quota is not set, the group quota is assigned to the user.

When a user quota is set prior to joining a group and a group is assigned:

-

If the user quota > group quota, the individual user ‘s quota is automatically reduced to the group quota amount.

-

If the user quota is ≤ group quota, the individual user quota remains unchanged.

Assigning Quotas to a User

Use the following steps to assign a quota to a user account. A quota determines the amount of disk space allocated to the user on the My Cloud EX2 Ultra device.

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24

2.

Configure

.

MANAGING USERS, GROUPS, AND SHARES



To assign unlimited space, leave the Quota Amount field(s) blank.

4.

Apply

.

Removing a User

Use the following steps to delete users from the My Cloud EX2 Ultra device.

Note:

The Administrator account cannot be deleted.

2.

Remove User

icon .

3.

OK

. The user account is removed from the device and no longer displays in the user account list.

About Groups

A group allows easier management of multiple users. The permissions and privileges you assign to group accounts determine the actions that can be taken by that group.

Viewing Groups

1.

Users

to display the Set up User screen.

2.

Group

tab below Set Up Users.

information displays.

Adding a Group

in the lower left side of the Set Up Groups screen.

Next

.

Apply

. Your new group account displays on the left pane of the Set Up Groups screen.

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MANAGING USERS, GROUPS, AND SHARES

Editing Group Settings

The Group Profile and Share Access panel displays.

shares, see “Assigning Share Access to Groups” on page 26

Assigning Share Access to Groups

Once a group account is created, you can assign access to the various shares on your

My Cloud EX2 Ultra device using the following steps.

 selected user:

Read/Write Access

: Select this option to provide the group account with read/ write access to the selected share. The group members can view and update the share.





Read Only Access

: Select this option to provide the group account with read only access to the selected share. The group member can view the share but can't update it.

Deny Access

: The group has no access to this share.

The group is updated with your share access selection.

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MANAGING USERS, GROUPS, AND SHARES

Assigning Quotas to a Group

Use the following steps to assign a quota to a Group. A quota determines the amount of

space assigned to the user on the My Cloud EX2 Ultra device. (See “Quota Rules” on page 24 for information on quotas.)

2.

Configure

.

Ultra device. To assign unlimited space, leave the Quota Amount field(s) blank.

4.

Apply

.

Removing a Group

Use the following steps to delete users from the My Cloud EX2 Ultra device.

2.

Remove Group

icon .

3.

OK

. The Group account is removed from the device and no longer displays in the Group account list.

About Shares

A share is an area on the My Cloud EX2 Ultra device for storing files (similar to a folder or directory).

Note:

In this manual, we use the terms share and folder interchangeably.

A share can be public so that all users can access the contents, or private to limit access to selected users. The

Shares

icon on the navigation bar displays a list of shares on the

My Cloud EX2 Ultra device and enables the Administrator to manage shares and user access.

Note:

USB flash drives can be mounted as a share, however, they are not editable.

Viewing a List of Shares

Click the

Shares

icon on the navigation bar to display a list of shares on the My Cloud

EX2 Ultra device. For each share name, the description, media serving, and public access status display.

Use the following steps to view a list of shares.

1.

Shares

to display the About Shares page.

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MANAGING USERS, GROUPS, AND SHARES

Note:

Only private shares can be edited. Public shares always have read/write access and are therefore grayed out.

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MANAGING USERS, GROUPS, AND SHARES

Creating a New Share

You can create a share and designate it as public or private. For example, if the share contains financial information, you may want to make the share private. Or, if there are photos you would like a friend to see, you can make the share public to that friend.

1.

Shares

icon on the navigation bar to display the About Shares screen.

2.

Add a Share

icon .

Complete the following settings:

Volume

Share Name

Share Description (optional)

Enable Recycle Bin (optional)

Select the volume from the drop-down menu.

Assign a name to the share. (Names must be case sensitive, and contain 1-32 alphanumeric characters but no spaces.)

Enter a brief description of the share to remind yourself of what it contains. Note that share descriptions must begin with an alphanumeric value and can contain up to 256 characters.

The Recycle Bin contains any files deleted from the My Cloud EX2

Ultra device. If you’d like to use the Recycle Bin, click the toggle button . to ON. (Default is OFF.)

Note:

The Recycle Bin is only available for Windows

SMB files.

4.

Next

.

Complete the following settings:

Enable Media Serving (optional) This option allows you to stream media stored in this share to other devices. If you’d like to Enable Media Serving, click the toggle button . The default is OFF.

FTP Access (optional)

Note:

The media server must be enabled for the device before you can provide media serving for a share.

See“Enabling DLNA” on page 72 for instructions

on enabling media serving for the device.

This option allows FTP access on this share. If you’d like to use

FTP Access, click the toggle button .

WebDAV Access (Optional)

Note:

FTP access must be enabled before you can

provide FTP access for a share. See “Network

Services” on page 86 for instructions on how to

enable FTP access.

This option allows WebDAV access on this share. If you’d like to use WebDAV Access, click the toggle button .

Note:

WebDAV access must be enabled before you can provide FTP access for a share. See

“Network Services” on page 86 for instructions

on how to enable WebDAV access.

Editing Share Settings

panel displays.

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MANAGING USERS, GROUPS, AND SHARES

Making a Share Private

If you decide there is a reason to limit access to a public share, convert it to a private share.

2.

Public Access

button to OFF.

3.

User Access

section, select the level of access by clicking the appropriate icon for the share (read/write , read only , or no access ).

Deleting a Share

WARNING!

Deleting a share erases all files and folders on the share.

2.

Delete Share

icon .

3.

OK

.

Accessing the Contents of a Share Locally

Note:

For information on accessing the contents of a share remotely, see

“Accessing Your Cloud Remotely” on page 17.

Several options are available for opening a My Cloud EX2 Ultra share. For a private share, the user must have:





A user name and password assigned to the share name

Read-only or full access to the share

IF you want to open a share using . . .

Windows Vista/Windows 7/

Windows XP

THEN . . .

Windows 10/ Windows 8 or 8.1 1. In the task bar, click the

File Explorer

icon .

2. In the left panel, select

Network

, and double-click

MyCloudEX2Ultra

.

3. Double-click a Public or private share on your device.

1. Click or

Start > Computer

2. In the left panel, select

Network

.

3. Click

MyCloudEX2Ultra

.

4. Double-click the Public or private shares on your device.

Mac OS X 1. Open a Finder window and locate your My Cloud device under the Shared heading in the side bar.

If presented with an authorization page, select Guest and then click

Connect

.

2. Click the device to display the Public share and any private shares to which you have access.

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6

THE DASHBOARD AT A GLANCE

The Dashboard at a Glance

Launching the Dashboard

The Dashboard Home Page

Obtaining Customer Support

Common Tasks

Use the My Cloud EX2 Ultra dashboard to configure settings and to manage the device as you prefer. For example, you can set up user accounts and restrict access to the files on your My Cloud EX2 Ultra device, set up folders for storing files, enable remote access, and customize the device to suit your needs.

Launching the Dashboard

Use one of the following methods to launch the dashboard:

IF you want to launch from . . . THEN . . .

Desktop Icon Double-click the dashboard icon to launch the My

Cloud EX2 Ultra dashboard.

A browser or Windows Explorer

Windows 10/ Windows 8 or 8.1

Windows 7/Vista

Windows XP

Using Device Name

:

1. Enter the name of your My Cloud EX2 Ultra device (default name: MycloudEX2Ultra) in the browser’s address field:

-

http://<device name>

(Windows)

(Example: http://MyCloudEX2Ultra)

-

https://<device name>.local

(Mac)

(Example: https://MyCloudEX2Ultra.local)

2. Click

Go

.

Using IP Address

:

1. Enter the IP address of your My Cloud EX2 Ultra device in the browser’s address field:

http://<IP Address>

You can find the IP address from your router’s UI.

(Example: http://192.168.1.22)

2. Click

Go.

1. On the Start page, type

Computer.

2. Click

Computer

.

3. In the left pane, click

Network

.

4. In the right panel, locate your My Cloud EX2 Ultra device under Storage.

5. Double-click the device, or right-click and select

View device webpage

from the resulting menu.

1. Click

> Computer

.

2. In the left panel, select

Network

3. In the right panel, locate your My Cloud EX2 Ultra device under Storage.

4. Double-click the device, or right-click and select

View device webpage

from the resulting menu.

1. Click

Start > My Network Places

.

2. Locate your My Cloud device.

3. Double-click the device or right-click and select

Invoke

.

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THE DASHBOARD AT A GLANCE

IF you want to launch from . . . THEN . . .

Mac OS X 1. Click the Safari icon

> bookmark icon > Bonjour

.

2. Double-click the My Cloud EX2 Ultra device on the network.

Mobile Devices

iOS Devices:

1. Open a browser.

2. In the Address bar, enter https://<device name>.local.

Android Devices:

1. Open a browser.

2. In the Address bar, enter http://<device name>.

Accessing the Dashboard for the First Time

Use the following steps when you initially access the My Cloud EX2 Ultra dashboard.

1.

When you initially log into My Cloud EX2 Ultra, leave the

Password field blank

.

2.

Login

. Select a language from the drop-down menu.

3.

WD End User License Agreement

link, review the agreement, and then click

the I agree to the WD End User License Agreement

check box.

4.

Continue

.

login for your My Cloud EX2 Ultra device, and then click

Save

.

and Email address (optional) of the additional users, and then click

Save

for all additional users. To create a remote access account, you must enter the user’s email address.

7.

Next

.

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THE DASHBOARD AT A GLANCE



If desired:

Click the

Automatically update device firmware when available

check box.



Click the

Register the My Cloud EX2 Ultra device to receive continuous product support

check box.

9.

Finish

. The My Cloud EX2 Ultra dashboard displays.

The Dashboard Home Page

The My Cloud EX2 Ultra Home page has an information bar at the top right, an navigation icon bar across the page, and an instant overview of the status of the device’s main functions with links for updating settings.

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THE DASHBOARD AT A GLANCE

Information Icons

Icon Name Actions

USB device on the My Cloud Click to display the number of USB devices connected (a hub with multiple devices can be connected to the USB port). Icon is dim if no USB is attached.

Alerts Click to display recent alerts about new firmware and network issues.

Critical alerts Click to display a severe warning: over temperature, under temperature, drive

SMART failure, failure of the data volume to mount.

Navigation Icons

Icon Name

Home

Users

Shares

Cloud Access

Backups

Storage

Actions

The dashboard displays an instant overview of the status of the device’s main functions and links for updating settings.

Create, change, and delete users and grant them full or limited access to particular shares.

Create, change, and delete shares (folders) and grant specific users full, limited, or no access to particular shares.

Set up, change, and remove remote cloud access to particular shares. Monitor remote access status.

Create backups to:

• A USB drive

• Another My Cloud EX2 Ultra on your local network or on a remote network

• Another location on your My Cloud EX2 Ultra device

• A Cloud backup site

Select the way your My Cloud EX2 Ultra device stores your data.

Apps Add or remove various apps that allow you to use your device more productively.

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THE DASHBOARD AT A GLANCE

Icon Name

Settings

Actions

Configure advanced settings for your My Cloud EX2 Ultra device, including:

• General device settings,

• Network configurations

• ISO mount options

• Media options,

• Device utility tasks

• Notification settings

• Firmware update setting

Viewing Device Status and Making Updates on the Home Page

The main body of the Home page shows the status of the device and its functions and provides shortcuts to the most necessary tasks.

Capacity

The Capacity panel displays the amount of free storage left on your My Cloud EX2 Ultra device.

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THE DASHBOARD AT A GLANCE usage of the drive’s capacity:

2.

Close

.

Device

The Device section identifies the overall health of the system, indicates the current version of your firmware, and informs you if firmware updates are available.

Diagnostics

The Diagnostics section displays a snapshot of the system’s components and identifies the overall health of the My Cloud EX2 Ultra device.

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THE DASHBOARD AT A GLANCE of the panel.

2.

Close

.

Firmware

The Firmware section displays the current version of firmware loaded on your My Cloud

EX2 Ultra device. A blue check mark indicates that your firmware is up-to-date. right of Firmware to display firmware availability:



If an update is available, click

Install and Reboot

to update your device.

2.

OK

or

Cancel

.

Note:

If new firmware is available, see “Firmware Update” on page 98 for information on

updating your My Cloud EX2 Ultra device.

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THE DASHBOARD AT A GLANCE

Network Activity

The Network Activity panel displays the system activities and processes that are running on your My Cloud EX2 Ultra device. At a glance, you can see the network, CPU, and

RAM activity.

Cloud EX2 Ultra device, click the arrow on the right of the panel to display:



CPU

: Click the right arrow to view the CPU activity. Click

Back

to return to the

Device Activity pane. Click

Close

to return to the Home page.



Memory

: Click the right arrow to view the Memory activity. Click

Back

to return to the Device Activity pane. Click

Close

to return to the Home page.

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THE DASHBOARD AT A GLANCE



Network

: Click the right arrow to view the network activity. Click

Back

to return to the Device Activity pane. Click

Close

to return to the Home page.



Process

: Click the right arrow to view the process information, including the list of active processes and the amount of CPU and Memory usage for each process

.

Click

Back

to return to the Device Activity pane. Click

Close

to return to the Home page.

process.tif

Cloud Devices

The Cloud Devices panel displays the number of cloud devices currently accessing the

My Cloud EX2 Ultra device remotely.

In this example, one cloud device is accessing it remotely. display:

2.

Get Code

button.

My Cloud EX2 Ultra device.

Users

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THE DASHBOARD AT A GLANCE

The Users panel displays the number of users currently set up to use the My Cloud EX2

Ultra device.

Note:

When you enter the email address on the Add User screen, a new account is created for cloud access. The user receives an email with instructions on how to activate and set up a password for cloud access.

2.

Next

to display a user password screen.

3.

, enter a password, and then confirm your password. Click

Next

to display the user group screen.

Next

to display the Add User screen.

Save

. You’ve added a new user.

Apps

The Apps panel displays the apps currently installed on your My Cloud EX2 Ultra device.

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THE DASHBOARD AT A GLANCE

Note:

To install an app, see “Managing Apps on My Cloud EX2 Ultra” on page 66.

2.

Close

.

Managing Alerts

Alerts display system messages containing pertinent information about the status of your

My Cloud EX2 Ultra device. There are three types of alerts that appear on the on the upper right of the dashboard.

Alert Icon Type of Alert

Informational

Description

Informational alerts keep you updated on non-vital system information. Example: Reboot Required

Warning Warnings present a condition that might cause a problem in the future. Example: Network Disconnected.

Critical This alert presents an error or problem that has occurred, usually a system failure. Example: Fan Not Working

Viewing Alert Details

in the upper right corner.

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THE DASHBOARD AT A GLANCE

2.

View

All

to review details for all of your alerts.

When an alert occurs, the alert message displays the Alert icon and window within the dashboard. To close the alerts message, click

Close

.

Dismissing an Alert

1.

in the upper right corner.

To dismiss all alerts, click

View All

, and then

Dismiss All

.

Obtaining Customer Support

To open the Support page:

1.

Help

icon on any page to display the Help menu.

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2.

Support

to display the following page:

THE DASHBOARD AT A GLANCE

If a problem occurs with the My Cloud EX2 Ultra device, WD Technical Support will need information about your device to troubleshoot and determine the best solution. There are two ways to get your device info and request support:





Run a system report and send it to WD automatically,

Create a system report manually and send it to WD.

Requesting Automatic Support

In the Request Automated Customer Support section:

1.

Privacy Policy

link to review WD's privacy policy.

2.

Attach my device’s diagnostic report and request support

check box.

3.

Request Support

button.

Creating and Saving a System Report

In the Create and Save System Report section:

1.

Create and Save

. This saves the file to your computer.

Obtaining Other Support

In the Support Resources section are links to additional resources:









To obtain the most recently updated user manual, click the

Product

Documentation

link.

To see answers to frequently asked questions and instructions, click the

FAQs

link.

To discuss your My Cloud EX2 Ultra device with other users, click the

Forum

link.

To see WD phone numbers and other contact information, click the

Contacts

link.

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THE DASHBOARD AT A GLANCE

Common Tasks

The next few chapters step you through the procedures for configuring and using the

My Cloud EX2 Ultra device. The following table provides shortcuts to instructions for some common tasks.

How do I ...

Set up the device on my network

Use media servers

Enable DLNA and iTunes

Reboot or hibernate the My Cloud EX2 Ultra device

Update firmware

Access content from the device (public and private shares)

Add users

Create shares

Upload and back up content to the device

Back up the device

Enable or disable remote access for you and people you want to share with)

Download WD mobile apps

See ...

page 11

page 70

page 72

page 94

page 98

page 15

page 20

page 27

page 45 page 45

page 17

page 19

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7

BACKING UP AND RETRIEVING FILES

Backing Up and Retrieving Files

About Backups

Managing a USB Device and USB Backups

Remote Backups

Internal Backups

Cloud Backups

About Backups

There are various ways to back up your data on the My Cloud EX2 Ultra device. These include:









USB Backup

—Allows you to back up My Cloud EX2 Ultra device data to and from your a USB device.

Remote Backup

—Allows you to back up My Cloud EX2 Ultra device data to and from another My Cloud device.

Internal Backup

—Allows you to back up data from one storage location to another on your My Cloud EX2 Ultra device.

Cloud Backup

—Allows you to backup My Cloud EX2 Ultra device data to an external cloud backup service.

Managing a USB Device and USB Backups

When you attach a USB drive to the My Cloud EX2 Ultra device, you turn it into a network drive. Once connected, the USB drive has the following capabilities:









When you connect an external USB drive such as a WD Passport, a memory stick, or a camera to the My Cloud EX2 Ultra device, you can access it with

Windows Explorer or Mac Finder.

The USB drive can serve as a target for backups.

You now have the option of mapping the drive as a user share drive.

If a WD external drive has been locked, when it is attached to the My Cloud EX2

Ultra device, it maintains that security. Using the Dashboard, you can unlock or re-lock it as desired.

Connecting A USB Drive

Connect a USB hard drive to the USB port on the rear of your My Cloud EX2 Ultra device for additional storage and backup capabilities. The USB drive appears as a share on the

My Cloud EX2 Ultra dashboard. (See“About Shares” on page 27.)

The My Cloud EX2 Ultra device supports the following formats for externally attached

USB drives:









FAT/FAT32

NTFS (read and write capability)

HFS+J

Linux Ext2, Ext3/Ext4

WARNING!

Mounting or ejecting a USB drive while performing an NFS or AFP file transfer will interrupt the file transfer process.

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Creating a USB Backup

Use the following steps to back up your data on your My Cloud EX2 Ultra to or from a

USB device.

1.

Backups

to display the Backups screen.

2.

USB Backups

, if not already selected.

Job Name

Direction

Source Folder

Enter a Job Name for your backup.

Indicate the direction of your backup from the drop-down menu.

Options include:

• USB to NAS: Backs up the data on your USB device to the My

Cloud EX2 Ultra device.

• NAS to USB: Backs up the data on your My Cloud EX2 Ultra device to a USB device.

Click

Browse

and select the folder you'd like to back up.

Destination Folder Click

Browse

and select the destination folder for your backup.

4.

Create

. This creates the backup job for the requested backup.

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BACKING UP AND RETRIEVING FILES

The progress of the backup displays in the USB Backup Jobs area.

Viewing the Details of a USB Backup Job

modify, and then click the

Edit Job

button .

2.

Close

to close the screen.

Editing a USB Backup Job

modify, and then click the

Edit Job

button.

Save

.

Deleting a USB Backup Job

1.

Delete Job

button next to the job you’d like to delete.

2.

OK

. The selected USB Backup job is now deleted and removed from the USB Backup Jobs list.

Remote Backups

Back up your My Cloud EX2 Ultra device to another My Cloud EX2 Ultra or a My Cloud

EX4 device.

Before you proceed with a remote backup, ensure the following:





You have a remote My Cloud EX2 Ultra or My Cloud EX4 device to back up this device to. Existing shares and data from this device will be copied to the target device in addition to previously existing data.

The remote Server setting is turned ON in the remote My Cloud EX2 Ultra or My

Cloud EX4 device.

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BACKING UP AND RETRIEVING FILES





The backup password for the remote My Cloud EX2 Ultra or WD M Cloud EX4 device is enabled.

You have enabled port forwarding to see the remote My Cloud EX2 Ultra or

My Cloud EX4 device over the Internet.

For additional information on remote backups, see Knowledge Base Answer ID 10637.

Creating a Remote Backup

Use the following steps to back up your My Cloud EX2 Ultra to a remote device.

1.

Backups

to display the Backups screen.

2.

Remote Backup

.

3.

Create Job

button.

Next

.

5.

Remote IP

field, enter the IP address of the remote backup server.

(Example 192.168.1.16) click

Next

.

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then click

Create

.

BACKING UP AND RETRIEVING FILES

8.

Next

:

Job Name

Auto Update

Backup Now

Enter a Job Name for your backup.

Click the toggle button to enable the Autoupdate feature.

Click

Yes

to begin your remote backup now. Click

No

to create a remote backup job for future backup.

9.

Finish

.

Viewing the Details of a Remote Backup Job

1.

Details

button

next to the job you’d like to view.

2.

Close

to close the screen.

Recovering a Remote Backup

Use the following steps to recover the data you saved on your remote server. This process recovers the data you saved on the remote server to your local server.

1.

Recover

button next to the job you’d like to view.

2.

OK

. Your data recovery begins.

Deleting a Remote Backup

1.

Delete

button

next to the job you’d like to delete.

2.

OK

. The selected Remote Backup job is now deleted and removed from the Remote Backup Jobs list.

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Internal Backups

Internal backups allow you to make backups of the existing content from one storage location to another on your My Cloud EX2 Ultra device.

Creating an Internal Backup

Use the following steps to back up your My Cloud EX2 Ultra internally.

1.

Backups

to display the Backups screen.

2.

Internal Backups

, if not already selected.

Job Name

Source Folder

Enter a Job Name for your internal backup.

Click

Browse

and select the folder you'd like to back up.

Destination Folder

Recurring Backup

Click

Browse

and select the destination folder for your backup.

If you’d like to use the Recurring Backup feature:

1. Click the toggle button to enable the Recurring Backup feature.

2. Select the frequency of the backup: Daily, Weekly, Monthly.

3. Select a time (hour and minutes) from the drop-down menu.

4. If you did not enable the Recurring backup field:

• Click the Date field and select the date you’d like the backup to occur.

• Select a time of day (hour and minutes) from the drop-down menu.

Click the check box if you’d like this job to be an incremental backup.

Incremental Backup

5.

Create

. Your job displays in the Internal Backup Queue area and will begin backing up at the indicated time.

Initiating an Immediate Internal Backup



On the Internal Backups screen, under Internal Backup Queue, select the job you’d like to modify, and then click the

Begin Now

button.

The internal backup begins.

Modifying an Internal Backup Job

like to modify, and then click the

Edit

button.

Save

.

Viewing Internal Backup Details

like to modify, and then click the

Details

button.

2.

Close

.

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Deleting an Internal Backup Job

1.

Delete

button.

2.

OK

. The selected Internal Backup job is now deleted and removed from the Internal Backup Jobs list.

Cloud Backups

A cloud backup allows you to create remote backups that are accessible over the Internet and through various mobile devices. My Cloud EX2 Ultra device uses the following cloud services to create remote backups:





ElephantDrive

: ElephantDrive is a cloud backup service that provides secure and automatic backups to your files remotely.

Amazon S3

: Amazon Simple Storage Service (S3) is an online file storage web service that can be used to store and retrieve any amount of data, at any time, from anywhere on the web.

Enabling ElephantDrive Cloud Backup

ElephantDrive is a cloud backup service that provides secure and automatic backups to your files remotely. Once enabled, ElephantDrive automatically syncs with your device.

For additional information about ElephantDrive Cloud Backups, see

http://home.elephantdrive.com/welcome/wdc/

.

Use the following steps to enable a cloud backup using ElephantDrive.

1.

Backups

to display the Backups screen.

2.

Cloud Backups

, if not already selected

.

3.

ElephantDrive

at the top of the screen.

4.

to turn on your ElephantDrive cloud backup.

5.

Register

. The Register screen displays.

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6.

Register

:



Email address

: Enter the email address you’ll use to receive information from

ElephantDrive.





Password

: Enter a password for your new account

Verify Password

: Reenter your password.

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Backing Up with ElephantDrive

Once you’ve enabled ElephantDrive, use the following steps to create a cloud backup.

1.

Backups

to display the Backups screen.

2.

Cloud Backups

, if not already selected.

3.

Elephant Drive

at the top of the screen.

4.

Login

.

Step 6 on page 52. Click

Login

.

6.

New device backup wizard link

.

backup.

Enabling an Amazon S3 Cloud Backup

Note:

Before creating your Cloud backup, sign up for the Amazon S3 service at

http://aws.amazon.com/s3

.

Once your Amazon S3 account is set up, use the following steps to create a cloud backup.

1.

Backups

to display the Backups screen.

2.

Cloud Backups

, if not already selected.

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3.

Amazon S3

button at the top of the screen.

BACKING UP AND RETRIEVING FILES

4.

Create

.

5.

Next

.









Region

: Select the region used for your cloud from the drop-down menu.

Access Key

: Enter the access key supplied to you by Amazon S3.

Private Key

: Enter the private key supplied to you by Amazon S3.

Remote Path

: Enter the remote path for your cloud. This is normally your bucket name.

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7.

Next

.

8.

Next

:

Type

Backup Type

Select one of the following options:

•

Upload

: Backs up your My Cloud EX2 Ultra data to your

Amazon S3 bucket.

•

Download

: Backs up your Amazon S3 bucket to your My

Cloud EX2 Ultra device.

From the drop-down menu, select the type of backup you’d like to perform. Options include:

•

Overwriting existing file(s)

: Overwrites files in the target folder that have the identical name as your source file.

•

Full Backup

: Creates a separate folder containing all of the backup data each time the backup is performed.

•

Incremental Backup

: Overwrites files with source files that are newer then the target files.

server.



Click

Browse

to browse to a location for your backup on the device.

(Example Volume_1/backup)

10.

Click the toggle button to activate the Autoupdate feature. This automatically updates your backup based on a schedule you create.



If you activate the Autoupdate feature:

-

Select the Autoupdate schedule: Daily, Weekly, or Monthly



-

Select the Autoupdate Time from the drop-down menu (Daily option).

Select Autoupdate Date and Time from the drop-down menus (Weekly or

Monthly option).

begin the backup now.



Select

Yes

to begin your backup now.

12.

Click

Next.

13.

Review your settings, and then click

Finish

. Your Amazon S3 Cloud backup is created. The new job displays in the Amazon S3 Queue section of the Amazon S3

Backup page.

14.

Access your Amazon S3 Cloud backup bucket to view your device backups.

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8

MANAGING STORAGE ON MY CLOUD EX2 ULTRA

Managing Storage on My Cloud EX2 Ultra

Storage Types

RAID Storage

iSCSI Storage

Volume Virtualization

Storage Types

There are several ways to manage your storage on the

My Cloud EX2 Ultra device:







RAID Storage iSCSI

Volume Virtualization

The Storage page allows you to configure the storage within your device and view the status and capacity of the disks within your device. This chapter provides details on managing the storage on your My Cloud EX2 Ultra device.

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RAID Storage

RAID (Redundant Array of Independent Disks) allows you to store the same data in different places on multiple hard drives, providing necessary redundancy, greater performance, and data integrity. There are several different levels of RAID, each one providing a different method of sharing or distributing data among the drives. Your My

Cloud EX2 Ultra device allows you to select from the following storage modes:

RAID Mode

JBOD

Spanning

RAID 0

RAID 1

Description

The use of one or more drives not in a RAID configuration but managed as separate logical volumes.

Combination of drives in a linear fashion to create one large logical volume.

RAID 0 mode provides disk striping across all drives in the RAID drive group.

RAID 0 does not provide data redundancy but does provide the best performance of any RAID levels. RAID 0 breaks up data into smaller segments and stripes the data segments across each drive in the drive group.

In RAID 1 mode, the RAID controller duplicates all data from one drive to a second drive in the drive group. RAID 1 provides complete data redundancy but cuts the required storage capacity in half.

Viewing the Current RAID Mode

Use the following steps to view the RAID mode currently being used on your device.

1.

Storage

to display the Storage screen.

2.

RAID

, if not already selected.







RAID Health

Auto-Rebuild status

RAID Volume

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Changing the RAID Mode

Use the following steps to change the current RAID mode on your My Cloud EX2 Ultra device.

WARNING!

Changes made to your RAID Mode will delete all of your data and

your user settings. See “Saving a Configuration File” on page 94 for

information on saving your user settings.

1.

Storage

to display the Storage screen.

2.

RAID

, if not already selected.

3.

Change RAID Mode

at the bottom of the screen.

4.

OK

.

Options include:

JBOD

Spanning

RAID 0

RAID 1

The use of one or more drives not in a RAID configuration but managed as separate logical volumes.

Combination of drives in a linear fashion to create one large logical volume.

Data is striped across multiple hard drives, enabling accelerated reading and recording of data by combining the work of two or more drives to increase performance.

Two instantaneous copies of the data are recorded on separate hard drives so if one of them fails, other(s) continue to read/write data until the faulty hard drive is replaced.

6.

Switch to <RAID Mode>

check box, and then click

Next

. Review the status of your hard drives, and then click

Next

.

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Next

.

MANAGING STORAGE ON MY CLOUD EX2 ULTRA





Note:

Encryption is not available for certain regions.

Click

Click

to encrypt the selected volume.

to keep the volume unencrypted.

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9.

Next

.

10.

Review the warning screen, and then click

Finish

.

device while these changes are in progress.

12.

When the process is complete, click

Finish

again.

Auto-Rebuilding your RAID

The Auto-Rebuilding option allows you to automatically rebuild the RAID for your

My Cloud EX2 Ultra device in case of drive corruption. Use the following steps to enable the auto-rebuild option.

1.

Storage

to display the Storage screen.

2.

RAID

, if not already selected.

3.

Auto-Rebuild

field to determine whether your My Cloud EX2 Ultra device is currently set up for auto-rebuild.



If Auto-Rebuild is off, click the toggle button to enable Auto-Rebuild.

Disk Status

The Disk Status screen identifies the health of the disk drives as well as the status and information on each drive used in your My Cloud EX2 Ultra device. The Disk Status screen consists of the following areas:





Disks Profile

: This area displays the general status of all of the disk drives on your device.

System Disks

: This area identifies the drives on your device, the status of each drive, and the amount of space on that drive.

Note:

If a drive is unsuitable, the status is

not compatible

.

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Viewing Hard Drive Information

Use the following steps to view status of the disks on your My Cloud EX2 Ultra device.

1.

Disk Status

, if not already selected.

2.

Drive <drive #>

next to the disk for which you’d like to view information.

3.

Close

.

The Hard Drive Information screen displays the following data:

Vendor

Model

Serial Number

Capacity

Firmware Version

The vendor from whom the hard drive was obtained.

The model number of the hard drive selected.

The serial number of the hard drive selected.

The capacity of the hard drive selected.

The current firmware version used on the drive selected.

iSCSI Storage

Internet SCSI (iSCSI) is an industry standard developed to enable transmission of iSCSI block storage commands and data over an existing IP network by using the TCP/IP protocol. The encapsulated iSCSI commands and data can be transmitted over a local area network (LAN) or a wide area network (WAN). As with traditional SCSI, an iSCSI storage solution requires at least one “initiator” residing on the client computer and at least one “target” residing on the storage server.

Once the connection is established between the iSCSI initiator and the iSCSI target, the operating system on the iSCSI initiator sees the storage as a local storage device that can be formatted, read, and written in the usual manner.

My Cloud EX2 Ultra allows you to create and manage iSCSI targets. The iSCSI target provides storage, similar to a local hard disk drive, but is accessed over a network rather then locally. The iSCSI target is protected by the underlying RAID structure of the My

Cloud EX2 Ultra server.

iSCSI Roles





Initiator

: A client computer that accesses storage devices using iSCSI commands over an IP network.

Target

: A network-attached storage device that provides access to logical disks

(which can be created on the My Cloud EX2 Ultra server).

Creating an iSCSI Target

Use the following steps to create an iSCSI target

1.

Storage

to display the Storage screen.

2.

iSCSI

, if not already selected.

3.

to enable iSCSI

.

4.

Create iSCSI Target

at the bottom of the screen.

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





Alias

: Descriptive name for your target.

Created On

: The Volume where you’d like the iSCSI target to reside.

Size

: The size of your target and the unit of information storage for that size (e.g.

GB, TB).

6.

Next

. The Create iSCSI Target screen displays: a. Click

CHAP

.

b. Enter an existing User Name and Password, and then confirm the Password.

8.

Apply

. Your new iSCSI target is created and displays in the iSCSI Target List.

Enabling / Disabling an iSCSI Target

Use the following steps to enable or disable an iSCSI target.

Enabling an iSCSI Target

1.

iSCSI

.

2.

Details

next to the target you’d like to enable.

3.

Enable

. The selected target is now enabled.

Disabling an iSCSI Target

1.

iSCSI

.

2.

Details

next to the target you’d like to disable.

3.

Disable

. The selected target is now disabled.

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Modifying an iSCSI Target

Use the following steps to modify an iSCSI target.

1.

iSCSI

.

2.

Details

next to the target you’d like to modify.

3.

Save

.

Deleting an iSCSI Target

Use the following steps to delete an iSCSI target.

1.

iSCSI

.

2.

Details

next to the target you’d like to delete.

3.

Delete

. The selected target is deleted and removed from the iSCSI Target list.

Enabling iSCSI iSNS Client

The Internet Storage Name Service (iSNS) protocol is used for interaction between iSNS servers and iSNS clients. iSNS clients are computers, also known as initiators, that are attempting to discover storage devices, also known as targets, on an Ethernet network.

Use the following steps to configure the iSCSI iSNS client.

1.

Storage

to display the Storage screen.

2.

iSCSI

.

3.

to ON to enable iSCSI.

4.

.

5.

Configure

.

6.

Apply.

Volume Virtualization

Volume Virtualization simplifies scalability by allowing you to map iSCSI targets on other network storage devices and present them as volumes on your My Cloud EX2 Ultra device.

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Creating a Virtualized Volume

Use the following steps to create a virtualized volume on your device.

1.

Volume Virtualization

, if not already selected.

2.

Create

to display the Create Volume Virtualization screen: resides, and then click

Next

.

4.

Next

.

5.

to ON, enter a User

Name and Password, and then click

Next

.



Disabled authentication is the default. To keep the default, ensure that the

Authentication field is OFF, and then click

Next

.

6.

Next

.

7.

Next

.

and then click

Save

. A virtual volume is created.

Connecting a Virtualized Volume to a Target

Use the following steps to connect a virtualized volume to a target on your device.

1.

Volume Virtualization

, if not already selected.

2.

Details

next to the virtual volume you’d like to connect.

3.

Connect

. Once connected to the target, the system automatically formats the

LUN, if it hasn’t been done before.

4.

Close

. The state of the volume is changed to Connect.

Your new virtual volume is now available on your My Cloud EX2 Ultra device.

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Modifying a Virtualized Volume

Use the following steps to modify a virtualized volume on your device.

1.

Volume Virtualization

, if not already selected.

2.

Modify

.

3.

Save

. When the modified settings are saved, the virtual volume is connected again.

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9

MANAGING APPS ON MY CLOUD EX2 ULTRA

Managing Apps on My Cloud EX2 Ultra

About Apps

Managing Apps

About Apps

Apps is short for Applications. Apps are little self-contained programs used to enhance the existing functions of your device or service. The My Cloud EX2 Ultra device provides various apps that allow you to use your device more productively.

Note:

WD recommends that you fully understand the nature of any app before you install it on your device.

Note:

Support for each app should be obtained through the individual vendor.

My Cloud EX2 Ultra comes with various apps installed. There is also a list of available apps for you to choose from on the Add an App screen.

Managing Apps

The Apps screen displays a list of the currently installed apps. From this screen, you can use your installed apps, add new apps, or remove apps you no longer want to use.

Viewing Apps

1.

Apps

to display the Apps screen: right pane.

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Adding an App

Use the following steps to add an app to your My Cloud EX2 Ultra device.

1.

Apps

to display the Apps screen.

2.

Add an App

icon in the lower left side of the screen.

The first time you add an app, the Terms of Service screen displays. Read and accept the agreement.

device.

4.

Details

. Close the Details screen.

Install

. The selected apps are added to your device.

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Manually Adding an App

If you have an app you’d like to add that is not listed on the Add an App screen, use the following steps to manually add that app to your My Cloud EX2 Ultra device.

Note:

WD recommends that you fully understand the nature of any app before you install it on your device.

1.

Apps

to display the Apps screen. in the lower left side of the screen.

3.

To install manually, click here

link.

5.

Open

.

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Deleting an App

Use the following steps to delete an app from your My Cloud EX2 Ultra device.

1.

Apps

to display the Apps screen. device.

3.

Remove an App

icon in the lower left side of the screen.

4.

OK

. The app is removed from the device and no longer displays in the user account list.

Updating an App

Use the following steps to update an app that you’ve added to your My Cloud EX2 Ultra device.

1.

Apps

to display the Apps screen. available link displays at the top right of the screen.

3.

Updates Available

link.

4.

Update

.



If you’d like to view the details of the update, click

Details

.



Click

Back

to return to the Update screen.

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10

PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC

Playing/Streaming Videos, Photos, & Music

Media Servers

Media Storage

Enabling DLNA and iTunes

Accessing Your Private Cloud Using Media Players

Accessing Your Private Cloud Using iTunes

Media Servers

My Cloud EX2 Ultra is designed to serve as your home's media server. It enables you to stream photos, music, and videos to your DLNA-compatible devices and music to your iTunes-compatible devices.

Both DLNA-compatible and iTunes-compatible devices search for media stored in any

Public share that has media serving enabled. By default, DLNA Media is disabled. Once you enable it on the Settings > Media Server page, the media serving for the Public share is also automatically enabled. For all other shares, the media serving remains off.

If you do not want DLNA to display specific media files, place them in a private share that

is set to disable media sharing. (See “Making a Share Private” on page 30.)

Media Server Overview

The My Cloud EX2 Ultra device uses TwonkyMedia as its DLNA media server. It streams your music, photos and videos to compatible devices in your home. Playing media on a compatible device is easy.

The media server searches for all the media stored in the Public share on the My Cloud

EX2 Ultra device connected to your home network. After enabling media serving for the device (see

“Enabling DLNA and iTunes” on page 72)

, you can just transfer your multimedia content to the Public share on your My Cloud EX2 Ultra device, and you are ready to stream and view content on your home entertainment center, game consoles (for example, Xbox 360

®

or PlayStation

®

3), WD TV Live

®

media player, or DLNA

®

1.5 digital media adapters), and other PC computers on your home or office network. Visit

http://www.dlna.org

for further information on DLNA.

iTunes Overview

You or anyone connected to the My Cloud EX2 Ultra device can use iTunes to play stored music files. iTunes creates a virtual music library on the device and treats it as an iTunes repository, making it possible to stream music files from the My Cloud EX2 Ultra device to

Windows or Mac computers running iTunes.

iTunes scans any shares that have the Media Serving setting enabled, including the

Public share by default.

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Media Types Supported

Audio files

M4B

MP1

MP2

MP3

MP4

MPA

OGG

WAV

WMA

3GP

AAC

AC3

AIF

ASF

FLAC

LPCM

M4A

Video files

RM

SPTS

TS

VDR

VOB

WMV

Xvid

MPEG1

MPEG2

MPEG4

MPG

MTS

QT

QTI

QTIF

M2TS

M4P

M4V

MKV

MOV

MP1

MP4

MPE

3GP

ASF

AVI

DivX

DV

DVR-MS

FLV

M1V

Image Files

BMP

JPEG

PNG

TIF

Note:

Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported.

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Media Types Supported by iTunes

Note:

iTunes 10.4 or later only supports music files. See Knowledge Base Answer ID

8412 for additional information on iTunes-supported versions.

The iTunes Media Server supports the following file extensions: FLAC, M4A, MP3, MP4A and WAV.

Note:

Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported.

Media Storage

You can access and store media content on the My Cloud EX2 Ultra device by means of network shares. Shares, similar to folders or directories, are areas set up to organize media and access them from your network. Shares can be shared with everyone (public) or with selected users on your network (private).

The device comes pre-configured with the Public network share, which contains the following folders for media storage:

•

Shared Music

—Stores music files you want to share with other users.

•

Shared Pictures

—Stores image files you want to share with other users.

•

Shared Videos

—Stores video files you want to share with other users.

Note:

You will notice that the Public share's Shared Music and Shared Pictures shares contain mirrored and uploaded subfolders. These folders are needed by Twonky

7.2. You can now upload all media types to the uploaded subfolder from a DLNA client with "upload" capability.

Go to the Twonky configuration site (NAS_IP:9000) to aggregate content from all

NAS devices with DLNA capability on your network to the mirrored folder.

Uploading and mirroring are best left to expert users, as these features are not supported by

WD customer support.

Enabling DLNA and iTunes

The Media page of the Settings Screen allows you to enable or disable the DLNA and iTunes media servers. Media server utilities for re-scanning the NAS or fully rebuilding the

DLNA database are also on the Media page.

Enabling DLNA

1.

Settings

and then click

Media

in the left panel.

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1.

to enable DLNA.

Note:

Media Streaming is OFF by default. To enable DLNA, click the toggle button to ON. The media server must be enabled before you can provide media serving

for a share. (See “Creating a New Share” on page 29 for instructions on how to

enable media serving on a share.)

2.

View Media Players

. This displays a list of the media players/receivers on your home network.

Note:

If Media Streaming is OFF, this field will not display on your screen.

streaming music, video, or photos.



On

: Select this option to allow DLNA media streaming to the device.



Off

: Select this option to disable DLNA media streaming to the device.

4.

Close

.

Viewing DLNA Media Server Information

The DLNA area displays the current version, the number of music, video, and pictures available on your device, and when the last update occurred.



To view DLNA media server information, on the Settings screen, click

Media

in the left panel.

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Rescanning/Rebuilding the DLNA Database

The My Cloud EX2 Ultra device automatically rescans and rebuilds the DLNA database; however, if you suspect that your database is corrupted, use the following steps to either rescan or rebuild your DLNA database:

Important:

Use caution when completing this procedure. Rebuilding the DLNA server database could take a considerable amount of time, depending on the number and size of the files involved.

1.

Settings

and then click

Media

in the left panel.





Rescan

: The My Cloud EX2 Ultra device searches for changes made to your media libraries. Try this option first.

Rebuild

: The My Cloud EX2 Ultra device rebuilds the DLNA database from scratch.

Enabling iTunes

1.

Settings

and then click

Media

in the left panel.

1.

to enable iTunes (if not already enabled).

Note:

iTunes is ON by default. To disable it, click the toggle button to OFF.

2.

Root

, if not previously selected. This field points iTunes to the root directory on your My Cloud EX2 Ultra device.



If your want to specify a directory on your device where iTunes can access your media:

-

Deselect the Root check box.

-

Click

Browse

, and then navigate to the folder where iTunes can access your media.

-

Click

Apply

at the bottom of the iTunes area.

EX2 Ultra device on iTunes.

Note:

Leave the Password field blank if you don’t want to use a password to access your device media in iTunes. down menu.

down menu.

6.

Apply

to save your settings.

Refreshing iTunes

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Use the following steps to refresh the iTunes directory. This allows iTunes to pick up any new media.

1.

Settings

and then click

Media

in the left panel.

2.

Refresh

.

Adding Media Content to the Folders

1.

Windows Explorer

or

Mac Finder

.

Windows Explorer

Mac Finder

Pictures and Video folders.

Note:

You can also access your media files using My Cloud Desktop app (see “My

Cloud for Desktop App” on page 26).

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Accessing Your Private Cloud Using Media Players

Now that you have copied your files to one of the Shared folders, you can use a variety of media players to stream media. The following types are supported:













WD TV Live Media Players

Windows Media Player 11 (comes with Windows Vista)

Windows Media Player 12 (comes with Windows 7 and Windows 8)

Xbox 360

PlayStation 3

Other media players:



-

BluRay Players

-

Network Connected TVs

-

Digital Picture Frames

-

Network Music Player

DLNA Devices

Note:

For specific information on using and updating the media player, go to the appropriate support site.

WD Media Players

You can connect the various WD TV and WD Media Players to your home network for access to media content stored in a network drive such as the My Cloud EX2 Ultra device. For details on using a WD Media Player to access files on your device, see

Knowledge Base Answer ID 2676 or refer to your WD Media Player User Guide.

Other Media Players

Following are general steps for setting up devices such as digital picture frames, Blu Ray players, network-connected TVs, and digital media adapters: network and is powered on. initial setup or installation of drivers. device on your network.

Setup page in the user interface to establish connection so that your player can link to your My Cloud EX2 Ultra device. Please refer to your player’s user guide for specific instructions.

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DLNA Devices

See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the My Cloud EX2 Ultra device. Go to

http://www.dlna.org

for a list of DLNA-certified devices and for further information.

Accessing Your Private Cloud Using iTunes

You or anyone connected to the My Cloud EX2 Ultra device can use iTunes to play stored music files. This service creates a virtual music library on the device and treats it as an iTunes repository, making it possible to stream music files from the My Cloud EX2 Ultra device to Windows or Mac computers running iTunes. For a list of supported media types,

see “Media Types Supported” on page 71.

Note:

iTunes 10.4 or later only supports music files. See Knowledge Base Answer ID

8412 for additional information on iTunes supported versions.

Note:

iTunes scans any shares that have the Media Serving setting enabled, including the Public share by default.

You can drag and drop media files into the corresponding folders in the Public share (e.g., music files into the MycloudEX2Ultra/Public/Shared Music default share).

Streaming Media in iTunes

iTunes is enabled by default in the dashboard. See “Enabling iTunes” on page

more information on configuring iTunes.

74. for

2.

MyCloudEX2Ultra

under the Shared section of the left pane. If you have copied music to the /Public/Shared Music folder or a video to/Public/Shared Videos, and it is in a format supported by iTunes, it is listed in the right pane.

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11

CONFIGURING SETTINGS

Configuring Settings

General

Network

Media

Utilities

Notifications

Firmware Update

The Settings option on the navigation bar allows the Administrator to view and customize the My Cloud EX2 Ultra device’s system, network, media, utilities, notifications, and firmware settings. This chapter explains how to configure the various settings for your

My Cloud EX2 Ultra device.

General















On the General page you can:

View and modify the device name and description

Select the language in which the web pages should display

Set the date, time, and time zone for the device

Enable cloud access for your device

Set energy saving options

Enable and configure Time Machine backups for your Mac

Enable various services for your device

WARNING!

Renaming the My Cloud EX2 Ultra device forces all the network computers to remap their shared network resources. Change the device name only when necessary.

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Accessing the General Screen

On the Navigation bar, click

Settings

. The General page displays.

CONFIGURING SETTINGS

Device Profile

settings:

Device Name

Device Description

Serial Number

Enter a unique name for your device to identify it on the network. The device name can be up to 15 characters long and can not include special characters (e.g., @, #, $ etc.).

The default description is MyCloudEX2Ultra. If desired, enter a different description for your device. The device description can be up to 32 characters long and can not include special characters (e.g., @, #, $ etc.).

Displays the WD-assigned number that identifies the specific unit. This field can not be updated.

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CONFIGURING SETTINGS

2.

Save

(appears next to the updated field once a change is made).

Note:

Throughout the My Cloud EX2 Ultra dashboard, the

Apply

and

Cancel

buttons display only if you make changes.

Language and Clock

In this section of the General screen, you can change the language that displays in the

My Cloud EX2 Ultra device’s interface and set the date and time. The date and time are synchronized to the NTP (Network Time Protocol) server by default. You have the option of setting the date and time manually or allowing the NTP to access the Internet and automatically set the time. If you are not connected to the Internet, you must enter the date and time manually.

:

Language

Time Zone

NTP Service

Primary Server

Date & Time

Time Format

From the drop-down list, select the language you’d like to display on your My Cloud EX2 Ultra Private

Cloud Storage web pages. The default language is

English.

From the drop-down list, select the time zone where your device is located.

Enable or disable NTP service, which automatically synchronizes your device to update the time and date. A dialog box displays current NTP servers.

You can add another NTP server if you choose.

Change the primary server used for your NTP service.

• To change the primary server used for your NTP service, click

Configure

,

• Click

Add User NTP

, and then enter the URL address of the new primary server.

• Click

Save

.

Displays the device date and time. This information is synchronized to the NTP (network time protocol) server by default.

From the drop-down list, select

12

(12-hour clock) or

24

(24-hour clock).

2.

Save

for each change you make.

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Cloud Access

Use the following steps to turn cloud access on or off for all users (i.e., control whether computers and mobile devices can access the content on the My Cloud EX2 Ultra device)

.

Note:

This turns on cloud access for the entire device. To turn on access for an

individual user, see “Configuring Cloud Access for a User” on page 17

2.

to turn on Cloud Services. The

Connection Status changes to Connected (Relay connection established).

3.

Configure

to change the type of connection you use for your cloud access.

On the Cloud Access Connection Options screen, there are three access options:



Auto

: Auto uses uPnP to attempt to open ports on your router. If successful, a direct connection is established between your device and your apps.





Manual

: Establishes a connection through the two selected ports. If either port is unavailable, a relay connection is established. A manual router configuration is required for this option. See Knowledge Base Answer ID 8526 for information on how to set up your router for manual setup.

Win XP

: Establishes a connection through ports 80 and 443. If these ports are unavailable, a relay connection is established. This option is required if you’re using Windows XP.

Note:

By default, the My Cloud EX2 Ultra device automatically establishes a direct connection between your mobile devices and router.





Auto

: Click

Auto

.

Manual

: Click

Manual

, and then enter the External Port 1 (HTTP) and External

Port 2 (HTTPS) numbers.



Win XP

: Click

Win XP

.

5.

Apply

.

6.

to turn on access to the dashboard from the cloud remotely.

Note:

Selecting this option allows you to perform administrator functions remotely.

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CONFIGURING SETTINGS administrator account. Click

Apply

.



If your administrator account already has a password associated with it, review the Dashboard Cloud Access screen, and then click

Apply

.

Note:

If you set your Cloud Setting to Manual, you will have to access your device remotely using the ports you selected during the manual cloud setup.

Example: If you set up your manual HTTP port as 5040, you’d use the following address to access your device: http://<Device IP Address>:5040.

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Energy Saver

The Energy Saver fields allow you to reduce the energy required to run your

My Cloud EX2 Ultra device. Use the following information to configure the energy saving options on your My Cloud EX2 Ultra device.

View or change the following settings:

Drive Sleep

LED

Power Recovery

Power Schedule

Enabling this function allows the hard drives to go into standby mode to save power after a designated period of inactivity. Drive Sleep is enabled to sleep after approximately 10 minutes by default.

• To enable/disable Drive Sleep, click the toggle button .

Enabling this function allows the device LEDs to go into standby mode to save power. LED is enabled by default.

• To enable/disable LED, click the toggle button

.

Automatically restarts your device from a previously unexpected shutdown due to power failure. Power

Recovery is enabled by default.

Note:

If you disable this feature, your device will not automatically power on after an unexpected shutdown.

• To enable/disable Power Recovery, click the toggle button .

The Power Schedule allows you to schedule shutdowns for your My Cloud EX2 Ultra device.

1. To enable Power Schedule, click the toggle button .

2. Click

Configure

.

3. Use the slider bar to configure the start and stop times for your device.

4. Click to send the device into hibernate.

5. Click

Save

.

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Web Access

Timeout

Automatically logs you out of the system after a designated amount of time.

• From the Web Access Timeout drop-down menu, select an amount of time you’d like to use for your system timeout. The system updates automatically.

Mac Backups

This section of the General screen enables or disables Time Machine backups of Mac computers.

Important:

You must set a password for your Administrator account in order to restore your

Time Machine backups.

To configure backup settings:

1.

to enable Time Machine backups if not previously enabled.

2.

Configure

link to display the Time Machine Settings dialog.

3.

Select a Share

drop-down list, select a share you’d like to use to back up your Mac data.

4.

Save

.

Important:

Once Time Machine begins to back up your files to a selected share, we recommend that you continue to back up to that share. Switching shares generates a new backup file which will not contain your previously saved information.

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CONFIGURING SETTINGS

Services

This section of the General screen enables or disables various services available on your

My Cloud EX2 Ultra device.

Recycle Bin

The Recycle Bin contains any files deleted from the My Cloud EX2 Ultra device. To clear the recycle bin for your device, click

Clear

.

Note:

Recycle Bin is only available for SMB protocols.

Network

The

Network

screen displays the device’s MAC and IP addresses and allows you to set network options such as FTP access, remote servers, and workgroups.

Network Profile

The Network Profile section of the Network screen displays network information for the

My Cloud EX2 Ultra device.

The Network Profile section displays the following information:

MAC Address

IPv4 IP Address

IPv6 IP Address

The Media Access Control (MAC) address for this device.

The IP version 4 address for this device.

The IP version 6 address for this device.

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CONFIGURING SETTINGS

Network Services

The Network Services section of the Network screen allows you to enable or disable the services available on your My Cloud EX2 Ultra device.

IPv4 Network Mode By default, the network mode is set to DHCP, which means the My Cloud EX2 Ultra device automatically gets the IP address and other settings from your network.

Select the method of assigning the device’s unique IPv4 address:

•

Static

: Static IP lets you set an IP address manually. You will be prompted for IP Address, Subnet mask, Gateway IP address, and DNS Server. (If you don’t know this information, please check your router settings.)

•

DHCP

: DHCP Client causes the My Cloud EX2 Ultra device to obtain an IP address and associated settings automatically from the local DHCP server.

Note:

When configuring Static or DHCP, record your Subnet mask,

Gateway IP address, and DNS Server in a safe location for future reference. This information will not be displayed once it is entered into the My Cloud EX2 Ultra server.

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CONFIGURING SETTINGS

IPv6 Network Mode The IPv6 format is a new IP standard that specifies the formats of packets and the addressing scheme across multiple IP networks.

By default, this option is set to OFF.

Select the method of assigning the device’s IPv6 address:

• Auto

• DHCP

• Static

• Off

Once selected, complete the following fields on the associated screen, and then click

Save

:

• IP Address

• Prefix Length

• Default Gateway

• DNS Server

Link Speed

Jumbo Frames

Note:

When configuring the Static or DHCP, record your Subnet mask,

Gateway IP address, and DNS Server in a safe location for future reference. This information will not be displayed once it is entered into the My Cloud EX2 Ultra server.

Select the link speed for your network from the drop-down menu, and then click

Save

. Options Include:

• Auto

• 100

• 1000

Jumbo frames are large IP frames used to increase performance over supported networks. Select the Jumbo Frame for your network from the drop-down menu, and then click

Save

.

SMB2

Note:

All devices on your network (e.g., router, computer) must support and be configured for this option in order to maximize performance.

Server Message Block, version 2. Select this option to support

Windows File History in Windows 8.

• To enable/disable SMB2, click the toggle button .

Note:

If you enable SMB2, read/write performance will be impacted.

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CONFIGURING SETTINGS

FTP Access

AFP Service

NFS Service

WebDAV Service

LLTD

File Transfer Protocol enables the transfer of data from one computer to another through a network. FTP is disabled by default.

1. To enable FTP Access, click the toggle button to on.

2. Click

Configure

.

3. On the FTP Settings screen, enter the following information:

•

Maximum Users

: From the drop-down menu, select the maximum number of users you’d like to have FTP access.

•

Idle Time

: Enter the amount of time, in minutes, you’d like the

FTP to be idle before it times out.

•

Port

: Enter the port to be used for FTP access.

•

Flow Control

: Select either

Unlimited

or

Customize

. If you select Customize, enter a Flow Control value.

4. Click

Next

.

5. In the

Passive Mode

field, select either

Default

or

Customize

. If you select Customize, enter Passive Mode values.

6. Select the check box if you’d like to report external IP in PASV mode, and then click

Next

.

7. Enter the following information:

•

Client Language:

Select the client language from the dropdown menu.

•

SSL/TLS

: Select this check box if you’d like to allow only SSL/

TLS connections.

•

FXP

: To enable FXP, click the toggle button to ON.

8. Click

Next

.

9. Enter all IP addresses that you’d like to block from FTP access, and then select either

Permanent

or

Temporary

from the drop-down menu. Click

Save

to save your entries.

10. Click

Finish

.

Apple File Protocol. AFP Service is automatically enabled if you are set up for Time Machine backups.

• To enable/disable AFP Service, click the toggle button .

WARNING!

Mounting or ejecting a USB drive while performing an NFS or AFP file transfer will interrupt the file transfer process.

Network File System. Select this option to enable NFS Service for your network.

• To enable/disable NFS Service, click the toggle button .

WARNING!

Mounting or ejecting a USB drive while performing an NFS or AFP file transfer will interrupt the file transfer process.

Web Distributed Authoring and Versioning (WebDAV). Select this option to enable WebDAV service for your network.

• To enable/disable WebDAV Service, click the toggle button

.

Note:

In order to connect to the WebDAV service, use the following IP address: http://<server ip address>:8080/Public

Link Layer Topology Discovery protocol. Select this option to enable LLTD on your network for enhanced network discovery and diagnostics on Microsoft Windows machines.

• To enable/disable LLTD, click the toggle button .

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CONFIGURING SETTINGS

SNMP

SSH

Dynamic DNS

Simple Network Management Protocol. Select this option to manage devices over IP networks.

• To enable/disable SNMP, click the toggle button .

Note:

See the WD Tech Support Downloads page at

http://support.wd.com

to download the MiB configuration file.

Secured Shell protocol. Select this option to securely access your

Private Cloud and perform command-line operations via the

Secured Shell (SSH) protocol. SSH is disabled by default.

• To enable/disable SSH, click the toggle button .

WARNING!

Please note that modifying or attempting to modify this device outside the normal operation of the product voids your WD warranty.

Note:

The SSH login User Name is

sshd

.

Select this option to host a server (Web, FTP, Game server, etc.) using a domain name.

1. To enable/disable Dynamic DNS, click the toggle button .

2. Click

Configure

.

3. On the DDNS Settings screen, enter the following information:

•

Server Address

: Select a server address from the drop-down menu.

•

Host Name

: Enter a Host Name for the server.

•

User Name or Key

: Enter a User Name or Key for the server.

•

Password or Key

: Enter a password or key for the server.

•

Verify Password or Key

: Re-enter the password or key for the server.

4. Click

Save

.

Network UPS

An Uninterruptible Power Supply (UPS) is a device that works off of a battery and keeps devices that are connected to the UPS port running for at least a short time if the main power source goes out.

Network Workgroup (Windows)

The Network Workgroup section of the Network screen allows you to enable or disable the workgroup options available on your My Cloud EX2 Ultra device.

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CONFIGURING SETTINGS

Workgroup

The Workgroup feature allows devices in the same workgroup to access one another.

This option is only available for Windows operating systems. Each time you add a device to your network, assign it the same workgroup name to enable access.

2.

Save

.

Local Master Browser

The Local Master Browser feature allows you to collect and record resource and/or service information across multiple locations.



To enable/disable the Local Master Browser, click the toggle button .

Remote Server

The Remote Server section of the Network screen allows you to enable your

My Cloud EX2 Ultra device to act as a remote server, allowing you to back up shares from another My Cloud EX2 Ultra on the local LAN or WAN.

Note:

To see your My Cloud EX2 Ultra device over the Internet, ensure that you’ve added port forwarding rules for both SSH and Remote Backup

services (“Port Forwarding” on page 91). To enable Remote server, click

the toggle button to ON.

3.

Configure

.

4.

Password

field, enter a password to be used to access remote backups for this device to a remote server.

5.

Save

.

7.

OK

.

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CONFIGURING SETTINGS

Port Forwarding

The Port Forwarding section of the Network screen allows you to manage your connections to particular services by assigning default or custom port numbers.

For additional information on Port Forwarding, see

Knowledge Base Answer ID 10649

.

Adding Port Forwarding Services

1.

Add

to add port forwarding service(s) to your My Cloud EX2 Ultra device.

2.

Select the default service scan

or the

Customize a port forwarding service

, and then click

Next

.





If you selected Select the default service scan: Select the default service scan you’d like to use for port forwarding, and then click

Apply

.

If you selected Customize a port forwarding service, complete the following fields:

-

Service

: Enter a service for your port forwarding.

-

Protocol

: Select a protocol from the drop-down menu.

-

External Port

: Enter an external port number for your port forwarding.

-

Internal Port

: Enter the internal port number for your port forwarding

-

Click

Finish

.

Modifying Port Forwarding Services

1.

Details

next to the port forwarding service you’d like to modify.

2.

Finish

.

Deleting Port Forwarding Services

1.

Details

next to the port forwarding service you’d like to delete.

2.

Delete

. Your Port Forwarding service is deleted and removed from the Port

Forwarding list.

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CONFIGURING SETTINGS

Media

On the Media screen, you can enter DLNA (Digital Living Network Alliance) media server and iTunes media player settings so that you can enjoy media in every room in your house.

1.

Settings

icon, and then click

Media

in the left panel.

Note:

DLNA and iTunes only work on your local network.

streaming media, see “Playing/Streaming Videos, Photos, & Music” on page 70.

Utilities

On the Utilities page, you can test the My Cloud EX2 Ultra device and get diagnostic information, restore the device to factory defaults, reboot or hibernate the device, and import or export a configuration file.

To access the Utilities screen, click the

Settings

icon, and then click

Utilities

in the left pane.

System Diagnostics

Run diagnostic tests if you are having problems with your device. There are three types of diagnostic tests.

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CONFIGURING SETTINGS







Quick Test

: The quick test checks the hard drives for major performance problems. The result of a quick test is a pass or fail evaluation of the hard drive’s condition. The quick test can take several minutes to complete.

Full Test

: The full test is a more comprehensive drive diagnostic. It methodically tests each and every sector of the hard drives. You will be informed of the condition of the hard drive once the test is performed. The full test may take hours to complete, depending on the size and data configuration of the hard drives.

System Test

: The system test reviews the health of your device hardware (hard drives, fan, system clock, and device temperature).

Running a Diagnostic Test

1.

Quick Test

,

Full Test

, or

System Test

. A progress bar displays, indicating test progress and whether the device passed or failed the test.

2.

Close

.



If the device fails the test, click , and then click

Support

to get assistance.

System Restore

The system restore allows the Administrator to perform a full factory restore on the

My Cloud EX2 Ultra device. This option restores your device to factory default settings with no data loss.

Important:

Before doing a factory restore or a system update, you may choose to save your device’s current configuration. At a later time, you can import a previously saved configuration. Keep in mind that importing a configuration after restoring factory

defaults does not restore shares or users. See “System Configuration,” to create or

restore a configuration file.

Note:

To erase all of the data on your device, see

“Format Disk” on page 95.

1.

System Restore

.

2.

OK

.

The device reboots. Don’t unplug the device during this rebooting process. Once the reboot is complete, launch the dashboard.

System Configuration

The system configuration area allows you to save a configuration file or import an existing configuration file. This is useful if you perform a system restore and want to maintain your current configurations.

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CONFIGURING SETTINGS

Saving a Configuration File

Use the following steps to save a configuration file.

1.

Save Config File

.

Importing a Configuration File

Use the following steps to save a configuration file.

1.

Import File

.

configuration file is loaded. The device will reboot. Don’t unplug the device during this rebooting process. Once the reboot is complete, launch the dashboard.

Device Maintenance

The Device Maintenance area allows you to reboot or hibernate your My Cloud EX2 Ultra device. This area also displays the amount of time the device has been up and running.

Setting Device to Hibernate

Use the following steps to safely set your My Cloud EX2 Ultra device to hibernate.

1.

Settings

.

2.

Utilities

.

3.

Hibernate

.

4.

OK

. Your My Cloud EX2 Ultra safely shuts down.

Rebooting the Device

1.

Settings

.

2.

Utilities

.

3.

Reboot

.

4.

OK

. Your My Cloud EX2 Ultra safely reboots.

Scan Disk

The Scan Disk area allows you to scan your device’s hard disks for any errors.

Scanning Your Disk

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CONFIGURING SETTINGS

Use the following steps to run a disk scan on your My Cloud EX2 Ultra device.

2.

Scan Disk

.

3.

OK

. Your My Cloud EX2 Ultra is scanned for disk errors.

Format Disk

The Format Disk area allows you to format your device’s hard disks.

WARNING!

The Format Disk option erases all of the user data and shares permanently, retaining default shares. Data recovery programs cannot be used to restore data; all user data and shares are permanently deleted.

Formatting your disk will take several hours to complete.

Formatting Your Disk

Use the following steps to format the disks on your My Cloud EX2 Ultra device.

menu.

2.

Format Disk

.

3.

OK

. Your My

Cloud EX2 Ultra is formatted.

Notifications

The My Cloud EX2 Ultra device provides notifications about various events, such as firmware updates, the success of firmware installations, and system shutdowns.

Notifications display in the Alert area at the top of the screen and are also available by email, depending on how your device is configured (for additional information on Alerts, see “Managing Alerts” on page 33).

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CONFIGURING SETTINGS

The Notification section of the page allows you to set up email addresses for up to five users who will receive notifications, set up SMS alert messages for mobile devices, and set the level of alert for which you will be notified.

Notifications Email

The Notification Email area allows you to set up email alerts and SMS notifications for specified users.

Enabling Email Alerts

1.

Settings

icon, and then click

Notifications

on the left pane.

2.

to on.

3.

Configure

.

 like to receive by email.

Critical Only

: Send only critical alerts to the specified email address.





Critical and Warning

: Send both critical and warning alerts to the specified email address.

All

: Send all alerts (Informational, Critical, Warning) to the specified email address.

5.

New Email

.

6.

Apply

.

8.

Send Test Email

to validate the email addresses you entered.

9.

OK

, and then check your email for a validation email.

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CONFIGURING SETTINGS

Enabling SMS Notifications

Note:

Check with your SMS service provider to obtain their requirements for sending SMS messages. Certain carriers may require you to send SMS/ text messages by email.

1.

Settings

icon, and then click

Notifications

from the left pane.

2.

.

3.

Configure

.

Note:

This SMS URL is used only for setup. No SMS message will be sent after setup is completed. Obtain the URL format requirements from your SMS service provider.

They should contain the following parameters: username, password, destination phone, and message content.

6.

Next

.

menu.

8.

Finish

. Your SMS notification is now set up.

Notification Display

The Notification Display allows you to select the type of notifications that are sent to you.

you’d like to view.







Critical Only

: Send only critical alerts.

Critical and Warning

: Send both critical and warning alerts.

All

: Send all alerts (Informational, Critical, Warning).

The system automatically updates with your selection.

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CONFIGURING SETTINGS

Firmware Update

The Firmware Update page allows you to set up the device to update the My Cloud EX2

Ultra firmware automatically or to manually check for an update file. The current version number and the date of last update of the firmware also display on this screen.

Auto Update

Auto Update allows you to schedule your My Cloud EX2 Ultra device to conveniently check for available software updates and install them automatically. This is the easiest way of ensuring the My Cloud EX2 Ultra firmware is current.

Note:

After a firmware update installs, the My Cloud EX2 Ultra device reboots.

Since a reboot affects users' ability to access the cloud, schedule the updates to occur at times when the likelihood of users accessing the cloud are minimal. If you enable Auto Update, you are asked to manually reboot your system when the update is complete.

Updating Firmware Automatically

1.

to ON.

daily) and the time at which the device should look for an update on the WD website.

3.

Apply

.

Once saved, your device will check for firmware updates at the specified time and day. If an update is available, it will automatically install and prompt you for a reboot.

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CONFIGURING SETTINGS

Available Updates

You can check for available updates at any time in the Available Updates area. This area also displays the current version of the firmware and indicates when the last firmware update was made.

Checking for Updates

1.

Check for Updates

.

2.

OK

.



If an update is available, click

Install and Reboot

.

Manual Update

Follow this procedure to perform a manual update.

Note:

Ensure that you’ve downloaded the firmware file you need to install on your device from the WD Tech Support Downloads page at

http://support.wd.com/product/download.asp

.

Manually Installing an Update

1.

Update from File.

2.

Open

.

3.

OK

.

The update installs on your device. When the update is complete, your

My Cloud EX2 Ultra device reboots.

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12

REPLACING A DRIVE

Replacing a Drive

Identifying a Faulty Hard Drive

Replacing a Drive

Returning a WD Drive

The My Cloud EX2 Ultra device is a limited user-serviceable product that allows you to replace the hard drives in the enclosure. You can use WD hard drives or another brand’s hard drive.

Note:

For a complete list of compatible drives, visit wd.com/mycloudex2Ultra

Important:

For best performance, WD recommends inserting WD Red

TM

hard drive assemblies into the unit’s enclosure. Visit

support.wdc.com

and search the knowledge base for

Knowledge Base Answer ID 8 to get detailed instructions on obtaining a replacement drive for this product.

Following are instructions for replacing a faulty drive or, if your My Cloud EX2 Ultra model did not come with drives, for inserting drives.

Identifying a Faulty Hard Drive

If the LEDs on the unit are flashing or you have received an alert, a hard drive may be faulty. To determine which drive is faulty, do the following:

1.

Storage

, and then click

Disk Status

.

Hard Drive Information dialog box:

Note:

The drive number corresponds to the 1 or 2 decal on the drive.

In the event a fault occurs, and you would like to service the device yourself, visit WD

Technical Support at

support.wdc.com

and search for Knowledge Base Answer ID 8 to obtain detailed instructions on obtaining a replacement drive. When contacting Technical

Support, have the following information ready: the My Cloud EX2 Ultra device’s serial number, date of purchase, and the serial number of the internal hard drive(s) requiring replacement.

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REPLACING A DRIVE

Replacing a Drive

If you bought a My Cloud EX2 Ultra device without hard drives, or if you are replacing an existing drive, you may use a drive made by another company. For a list of compatible drives, go to

support.wdc.com

.

Important:

If you are adding two 8TB capacity and above HDD, the 36W power adapter should be replaced with a 48W power adapter. To purchase, visit

store.wdc.com

.

Removing a Drive

Important:

Before getting started, power off the unit and disconnect all of its cables.

Place the unit on a clean and stable surface.

If the My Cloud EX2 Ultra still contains the faulty (drive) you must first remove it before you can insert the new one.

pulling up the door.

up and out of the enclosure.

Inserting a Drive

Important:

To avoid electrostatic discharge (ESD) problems, ground yourself by touching metal before handling the device.

Preparing a Drive

The My Cloud EX2 Ultra comes with a bag holding the screws, tabs, and labels needed for inserting the new drive. For WD replacement drives, you can reuse the parts attached to the faulty drive.

Note:

A standard phillips-head screwdriver is all you need.

the right if the green board is facing you). right, when looking down on the top of the unit. There are corresponding numbers on the cross brace label.

Inserting One or Both Drives

that holds the drives in.

inserting two drives, arrange them so that the connectors at the bottom face in. (The

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REPLACING A DRIVE green boards should face each other.) If inserting one drive, the green board faces the middle of the unit.

the unit. Repeat with the other drive, if applicable.

until it locks into place.

Note:

For information about rebuilding the replacement drive, visit

http:// support.wdc.com

and search the knowledge base for Knowledge Base Answer ID

11007,

Important:

Do not attempt to use the device during the rebuild process.

Returning a WD Drive

Important:

Do not disassemble the internal drive and attached assembly components.

Return the entire internal drive assembly intact to WD.

Return the faulty drive following the instructions provided in the WD Knowledge Base

Answer ID 8.

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REGULATORY AND WARRANTY INFORMATION

Regulatory and Warranty Information

Regulatory Compliance

Warranty Information (All Regions Except Australia/New Zealand)

Warranty Information (Australia/New Zealand only)

Regulatory Compliance

Federal Communications Commission (FCC) Class B Information

Operation of this device is subject to the following two conditions: operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC Requirements, Part 15

This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to

Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:









Reorient or relocate the receiving antenna.

Increase the separation between the equipment and the receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the retailer or an experienced radio/television technician for help.

Any changes or modifications not expressly approved by WD could void the user’s authority to operate the equipment.

ICES/NMB-003 Compliance

Cet appareil DE la classe B est conform à la norm NMB-003 dew Canada.

This device complies with Canadian ICES-003 Class B.

Safety Compliance

Approved for US and Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Safety of Information Technology

Equipment.

Approver pour els Etas-Units et el Canada. CAN/CSA-C22.2 No. 60950-1: Secret equipment DE technologie de l'information.

This product is intended to be supplied by a listed limited power source, double insulated, or direct plug-in power unit marked “Class 2.”

CE Compliance for Europe

Verified to comply with EN55022 for RF emission; EN-55024 for Generic Immunity, as applicable; and EN-

60950 for Safety.

GS Mark (Germany only)

Machine noise - regulation 3. GPSGV: Unless declared otherwise, the highest level of sound pressure from this product is 70db(A) or less, per EN ISO 7779. Maschinenlärminformations-Verordnung 3. GPSGV: Der

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REGULATORY AND WARRANTY INFORMATION höchste Schalldruckpegel beträgt 70 db(A) oder weniger gemäß EN ISO 7779, falls nicht anders gekennzeichnet oder spezifiziert.

KC Notice (Republic of Korea only)

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Class B Device Please note that this device has been approved for non-business purposes and may be used in any environment, including residential areas.

Korean KCC certification ID: MSIP-REM-WDT-D8C

VCCI Statement

Environmental Compliance (China)

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Warranty Information

(All Regions Except Australia/New Zealand)

Obtaining Service

WD values your business and always attempts to provide you the very best of service. If this Product requires maintenance, either contact the dealer from whom you originally purchased the Product or visit our product support Web site at

http://support.wd.com

for information on how to obtain service or a Return Material

Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided on your return paperwork. Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via

http://support.wd.com

. WD shall have no liability for lost data regardless of the cause, recovery of lost data, or data contained in any Product placed in its possession.

Limited Warranty

WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specification therefor. The term of your limited

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REGULATORY AND WARRANTY INFORMATION warranty depends on the country in which your Product was purchased. If the Product you purchased is a 2-

Bay or 4-Bay Product that is pre-populated with WD hard disk drives preinstalled, the term of your limited warranty for such Product shall be 3 years in the North, South, and Central America region, 3 years in the

Europe, the Middle East, and Africa region, and 3 years in the Asia Pacific region, unless otherwise required by law. If the Product you purchased is a 1-Bay Product that is prepopulated with a WD hard disk drive preinstalled or comes bare (i.e. it does not have any WD hard disk drives preinstalled by WD), the term of your limited warranty for such Product shall be 2 years in the North, South, and Central America region, 2 years in the Europe, the Middle East, and Africa region, and 2 years in the Asia Pacific region, unless otherwise required by law. The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the applicable instructions, as found at http://support.wd.com), accident or mishandling while in the possession of someone other than WD. Subject to the limitations specified above, your sole and exclusive warranty shall be, during the period of warranty specified above and at WD’s option, the repair or replacement of the Product with an equivalent or better Product. The foregoing warranty of WD shall extend to repaired or replaced

Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer.

The foregoing limited warranty is WD’s sole warranty and is applicable only to products sold as new. The remedies provided herein are in lieu of a) any and all other remedies and warranties, whether expressed, implied or statutory, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose, and b) any and all obligations and liabilities of WD for damages including, but not limited to accidental, consequential, or special damages, or any financial loss, lost profits or expenses, or lost data arising out of or in connection with the purchase, use, or performance of the Product, even if WD has been advised of the possibility of such damages. In the United States, some states do not allow exclusion or limitations of incidental or consequential damages, so the limitations above may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Warranty Information

(Australia/New Zealand only)

For consumers purchasing products in Australia and New Zealand, please refer to this warranty information.

Nothing in this warranty modifies or excludes your legal rights under the Australian Competition and

Consumer Act or the New Zealand Consumer Guarantees Act. This warranty identifies WD's preferred approach to resolving warranty claims which is likely to be quick and simple for all parties.

No other warranties either express or implied by law, including but not limited to those contained in the Sale of

Goods Act, are made with respect to the Product. If you purchased your Product in New Zealand for the purposes of a business, you acknowledge and agree that the New Zealand Consumer Guarantees Act does not apply.

In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.

Warranty

WD warrants that the Product, in the course of its normal use, will for the period defined below be free from defects in material and workmanship and will conform to WD’s specifications. If the Product you purchased is a 2-Bay or 4-Bay Product that is prepopulated with WD hard disk drives preinstalled, the term of your limited warranty for such Product shall be 3 years in the North, South, and Central America region, 3 years in the

Europe, the Middle East, and Africa region, and 3 years in the Asia Pacific region, unless otherwise required by law. If the Product you purchased is a 1-Bay Product that is prepopulated with a WD hard disk drive preinstalled or comes bare (i.e. it does not have any WD hard disk drives preinstalled by WD), the term of your limited warranty for such Product shall be 2 years in the North, South, and Central America region, 2 years in the Europe, the Middle East, and Africa region, and 2 years in the Asia Pacific region, unless otherwise required by law. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt from an authorized distributor or authorized reseller. Proof of purchase shall be required to be eligible for this warranty and to establish the commencement date of this warranty. Warranty service will not be provided unless the Product is returned to an authorized distributor, authorized reseller or regional WD return center where the Product was first shipped by WD. WD may at its discretion make extended warranties available for purchase. WD shall have no liability for any Product returned if WD determines that the Product was (i) not purchased from an authorized distributor or authorized reseller, (ii) not used in accordance with

WD specifications and instructions, (iii) not used for its intended function, or (iv) stolen from WD, or that the asserted defect a) is not present, b) cannot reasonably be rectified because of damage occurring before WD receives the Product, or c) is attributable to misuse, improper installation, alteration (including removing or obliterating labels and opening or removing external enclosures, including the mounting frame, unless the product is on the list of limited user-serviceable products and the specific alteration is within the scope of the

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REGULATORY AND WARRANTY INFORMATION applicable instructions, as found at

http://support.wd.com

, accident or mishandling while in the possession of someone other then WD.

PRODUCTS ARE COMPLEX AND FRAGILE ITEMS THAT MAY OCCASSIONALY FAIL DUE TO (A)

EXTERNAL CAUSES, INCLUDING WITHOUT LIMITATION, MISHANDLING, EXPOSURE TO HEAT,

COLD, AND HUMIDITY, AND POWER FAILURES, OR (B) INTERNAL FAULTS. SUCH FAILURES CAN

RESULT IN THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA. NOTE THAT YOU

SHALL BE RESPONSIBLE FOR THE LOSS, CORRUPTION, DELETION OR ALTERATION OF DATA

HOWSOEVER CAUSED, AND FOR BACKING UP AND PROTECTING DATA AGAINST LOSS,

CORRUPTION, DELETION OR ALTERATION. YOU AGREE TO CONTINUALLY BACK UP ALL DATA ON

THE PRODUCT, AND TO COMPLETE A BACKUP PRIOR TO SEEKING ANY GENERAL SERVICE AND

TECHNICAL SUPPORT FROM WD.

In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product.

This warranty shall extend to repaired or replaced Products for the balance of the applicable period of the original warranty or ninety (90) days from the date of shipment of a repaired or replaced Product, whichever is longer. This warranty is WD’s sole manufacturer's warranty and is applicable only to Products sold as new.

Obtaining Service

WD values your business and always attempts to provide you the very best of service. Should you encounter any problem, please give us an opportunity to address it before returning this Product. Most technical support questions can be answered through our knowledge base or email support service at

http://support.wd.com

. If the answer is not available or, if you prefer, please contact WD at the applicable telephone number shown in the front of this document.

If you wish to make a claim, you should initially contact the dealer from whom you originally purchased the

Product. If you are unable to contact the dealer from whom you originally purchased the Product, please visit our product support Web site at

http://support.wd.com

for information on how to obtain service or a Return

Material Authorization (RMA). If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return (i.e., one for which an RMA number has not been issued) will be returned to you at your expense. Authorized returns must be shipped in an approved shipping container, prepaid and insured, to the address provided with your RMA number. If following receipt of a qualifying claim under this warranty, WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the

Product with an equivalent or better Product or refund the cost of the Product to you. You are responsible for any expenses associated with a claim under this warranty. The benefits provided to you under this warranty are in addition to other rights and remedies available to you under the Australian Competition and Consumer

Act or the New Zealand Consumer Guarantees Act.

Your original box and packaging materials should be kept for storing or shipping your WD product. To conclusively establish the period of warranty, check the warranty expiration (serial number required) via

http://support.wd.com

.

Western Digital Technologies, Inc.

3355 Michelson Drive, Suite 100

Irvine, California 92612

Phone: 949-672-7000

Email: [email protected]

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14

APPENDICES

Appendices

Appendix A: My Cloud EX2 Ultra Quick User Guide

Appendix B: Joomla!® Setup Guide

Appendix C: phpBB Setup Guide

Appendix D: Supported RAID Modes

Appendix E: RAID Migrations

Appendix F: Safe Mode Firmware Update Procedures

Once your device has completed the reboot, we recommend that you do a system restore (“System Restore” on page 93).

Appendix A: My Cloud EX2 Ultra Quick User Guide

This guide is primarily for My Cloud EX2 Ultra users, rather than the administrator.

Logging into My Cloud EX2 Ultra

in the browser’s address field:





http://<device name>

(Windows) (Example: http://MyCloudEX2Ultra)

https://<device name>.local

(Mac) (Example: https://MyCloudEX2Ultra.local)

2.

Go

.

4.

Login

. The My Cloud EX2 Ultra dashboard displays.

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APPENDICES

The Dashboard Home Page

The My Cloud EX2 Ultra Home page has an information bar at the top right, a navigation icon bar across the page, an instant overview of the status of the device’s main functions and links for updating settings.

Information

Icons

Navigation Icons

Status and

Update panels

Navigation Icons

Icon Name

Home

Users

Shares

Cloud Access

Backups

Actions

The dashboard displays an instant overview of the status of the device’s main functions and links for updating settings.

Create, change, and delete users and grant them full or limited access to particular shares.

Create, change, and delete shares (folders) and grant specific users full, limited, or no access to particular shares.

Set up, change, and remove remote cloud access to particular shares. Monitor remote access status.

Create backups to:

• A USB drive

• Another My Cloud EX2 Ultra or a My Cloud device on your local network or on a remote network

• A Cloud backup site

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Icon Name

Storage

APPENDICES

Actions

Select the way your My Cloud EX2 Ultra device stores your data.

Apps Add or remove various apps that allow you to use your device more productively.

Settings Customize settings for:

• Language & Clock

• Network services

• Media sharing

• Firmware downloads

Viewing the Home Page

The Home is your gateway to the My Cloud EX2 Ultra device. From this page you can find:









The capacity of the device

Quick status and links to download information

Links to desktop and mobile apps

Built-in apps to make your device more productive

Capacity

The Capacity panel displays the amount of free storage left on your My Cloud EX2 Ultra device.

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APPENDICES usage of the drive’s capacity:

2.

Close

.

Quick Status

The Quick Status area displays the total number of FTP, HTTP, and P2P downloads performed.

Cloud Access Links

The Cloud Access Links allow you to access the software necessary to gain access to the

My Cloude EX2 device from your desktop and mobile apps.

Downloads and Apps Information

The Downloads and Applications area displays information on the number of downloads and apps available on your device.



To access the page associated with each download and applications page, click the plus sign .

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APPENDICES

Downloads

The Downloads page allows you to download files using the following methods:







HTTP (Hypertext Transfer Protocol)

FTP (File Transfer Protocol)

P2P (Peer-to-Peer) method.

Apps

The Apps page provides access to the various apps available for your use on the

My Cloud EX2 Ultra device. Available apps vary depending on what your administrator has implemented.

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APPENDICES

Appendix B: Joomla!

®

Setup Guide

Joomla! is an award-winning content management system (CMS) that allows you to build

Web sites and powerful online apps. For additional information on Joomla!, visit

http://www.joomla.org//

Joomla! is one of the many apps available for use from your My Cloud EX2 Ultra device.

Provided in this section are the steps you’ll need to set up Joomla!.

Requirements





Database (e.g., MySQL, FireBird, MS SQL server, Oracle, PostgreSQL, SQLite)

If you’re using phpMyAdmin as your SQL database, ensure that you’ve added the phpMyAdmin app to you My WD Cloud EX2 Ultra.

Setting Up Joomla!

page 67 for information on adding an app to your device).

2.

Joomla!

in the left pane.

Installation page displays.

during Joomla! installation.

5.

Next

.

click

Next

.

7.

Next

.









 click

Next

.

Database Type

: Select

MySQL

if not already selected.





Host Name

: Enter

localhost

.

Username

: Enter your MySQL account user name.

-

If you’re using the phpMyAdmin app, enter

admin

.

Password

: Enter your MySQL password.

-

If you’re using the phpMyAdmin app, enter

admin

.

Database Name

: Enter a name for your database to be used for Joomla!.

Table Prefix

: Enter a table prefix. The prefix should be three - four characters long, contain only alphanumeric characters, and MUST end in an underscore.

Make sure that the prefix chosen is not used by other tables.

-

You can also use the randomly generated table prefix pre-loaded into this field.

Old Database Process

: Select one of the following options:

- Backup

: Backs up the old database.

- Remove

: Removes the old database

.

9.

Next

.

10.

Complete the Database Configuration screen with the following information:.



Site Name:

Enter a name for your Joomla! site.

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APPENDICES





Your Email

: Enter the email address of the individual that will act as the administrator for the Joomla! site.

Admin Username

: Enter the user name you’ll use to log into your Joomla! site.





Admin Password

: Enter the password you’ll use to log into your Joomla! site.

Confirm Admin Password

: Reenter the password you entered in the Admin

Password field.

11.

Install Sample Data

.

12.

Click

Next

.

13.

Review the information on the screen, and then click

Remove installation folder

.

14.

At the top of this page, click

Site

. Your Joomla! site has been created and installed on your My Cloud EX2 Ultra device

.

Appendix C: phpBB Setup Guide

phpBB™ is a popular Internet forum package written in the PHP scripting language. You can use phpBB to create your own customized forum that can be accessed and commented on from any Internet connection.

phpBB is one of the many apps available for use from your My Cloud EX2 Ultra device.

Provided in this section are the steps you’ll need to set up phpBB.

Requirements



MySQL database

Setting Up phpBB

page 67).

2.

phpBB

in the left pane.

page displays.

Proceed to next step

.

6.

Start Install

.



Proceed to Next Step

.

Database Type

: Select

MySQL

if not already selected.

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APPENDICES













Database server hostname or DSN

: Enter

localhost

.

Database server post

: Leave this field blank.

Database name

: Enter a name for your database to be used for phpBB.

Database username

: Enter your MySQL account user name.

-

If you’re using the phpMyAdmin app, enter

admin

.

Database password

: Enter your MySQL password.

-

If you’re using the phpMyAdmin app, enter

admin

.

Table Prefix

: Enter a table prefix. The prefix must start with a letter and must only contain letters, numbers and underscores. Make sure that the prefix chosen is not used by other tables.

You can also use the randomly generated table prefix pre-loaded into this field.

and then click

Proceed to next step

.

 then click

Proceed to next step

.

Default board language:

Select the language for your bulletin board from the drop-down menu.





Administrator username

: Enter the user name you’ll use to log into your bulletin board.

Administrator password

: Enter the password you’ll use to log into your bulletin board.





Confirm administrator password

: Reenter the password you entered in the

Administrator password field.

Contact e-mail address

: Enter the email address of the individual administering the board.



Confirm contact e-mail

: Reenter the email address you entered in the Contact email address field.

10.

Review the Administrator details screen to ensure that the administrator configuration was successfull, and then click

Proceed to next step

.

11.

Proceed to next step

.

12.

Review the information on the screen, and then click

Proceed to next step

.

Note:

Keep the default settings on this screen for now. If you find that you need to update this information in the future, you can do so on the Administration

Control Panel after phpBB is installed.

13.

Review the information on the screen, and then click

Proceed to next step

.

14.

Review the information on the screen. phpBB is now installed.

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APPENDICES

Appendix D: Supported RAID Modes

The chart below identifies those modes that are supported for RAID storage.

Supported RAID Modes

Spanning

RAID 0

RAID 1

JBOD

1 Disk

No

No

No

Yes

2 Disks

Yes

Yes

Yes

Yes

Appendix E: RAID Migrations

The chart below identifies the RAID migration path allowed on your My Cloud EX2 Ultra device.

From

JBOD (1 disk) RAID 1 (2 disks)

To

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APPENDICES

Appendix F: Safe Mode Firmware Update Procedures

If you see the following screen, use the steps outlined below to recover your device from safe mode.

Note:

Before performing these steps, download My Cloud EX2 Ultra firmware from the WD support website (

http://support.wd.com

) and save it to a location to which you can browse from your computer. Make sure to unzip the firmware file.

your device.

4.

Apply

to load the firmware.

5.

OK

. The device reboots.

your browser’s help to determine the best way to clear the cache.

restore (“System Restore” on page 93).

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APPENDICES

Appendix G: Technical Specifications

Ethernet

Internal hard drives

Supported protocols

I/O ports

Data transfer rate

Compatibility

Note:

Compatibility may vary depending on user's hardware configuration and operating system.

High performance (100/1000) Gigabit Ethernet connection

2 WD Red 3.5-inch SATA hard drives

CIFS/SMB, NFS, FTP, AFP

Gigabit Ethernet (RJ-45) port

USB 3.0 up to 5 Gb/s

*A USB 3.0 host and USB 3.0 certified cable are required to obtain USB 3.0 performance.

Operating systems:

• Windows 10 (all versions)

• Windows 8 (all versions)

• Windows 7 (all versions)

• Windows Vista (all versions including 64-bit)

• Mac OS 10.11 El Capitan

• Mac OS 10.10 Mavericks

• Mac OS 10.9 Mountain Lion

• Mac OS 10.8 Lion

Browsers:

• Internal Explorer 10 and higher

• Safari 6.0 or higher on supported Windows and Mac computers

• Firefox 30 or higher on supported Windows and Mac computers

• Google Chrome 31 or higher on supported Windows and

Mac computers

Physical dimensions

Width

3.90 in (99.06 mm)

Length

6.10 in (154.94 mm)

Height

6.75 in (171.45 mm)

Power supply

AC input voltage

(AC adapter)

AC input frequency

DC output

Temperature

RoHs compliant

Input voltage: 100V to 240V AC

Input frequency: 50 to 60 Hz

Output voltage: 12 VDC

Power supply:

36W for 4TB, 8TB, 12TB capacity

48W for 0TB, 16TB capacity and above

Operating temperature: 5°C to 35°C (41°F to 95 °F)

Non-operating temperature: -20°C to 65°C (-4°F to 149 °F)

Yes

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Index

A

about apps

97

backups

66

disk status

86

DLNA

108

internal backups

73

iSCSI

88

media servers

101

shares

44

WD Media Players

107

WD My Cloud 25

WD Photos 23 accessing dashboard

51

general settings

110

online support

ii

personal cloud using media players

107

personal cloud with iTunes

108

WD My Cloud Desktop 33

Accessories

5

Active Directory settings 117 adding a single user

35

apps

98

groups

42

media content to a folder

106

multiple users

37

Port Forwarding Services

124

AFP Services

121

alert details

62

alerts icons

62

Amazon S3

77

apps about

97

adding

98

deleting

100

managing

97

manually adding

99

updating

100

viewing

97

Apps Panel

61

assigning a group to a user

40

quotas to a group 44 quotas to users

40

share access to groups

43

automatic support requesting

64

auto-rebuilding

86

B

backup

Amazon S3 Cloud

77

backups

69

about

66

ElephantDrive

77

USB

66

Box contents

5

C

Capacity panel changing

83

changing the RAID mode

China RoHS about

75

compliance connecting other

64

55

138

cloud access settings cloud backups

Amazon S3

77

ElephantDrive

75

Cloud Devices panel common tasks safety

137

Europe

137

Customs Union

65

regulatory

137

a USB drive

66

creating a USB backup

67

customer support

63

138

new shares

46

remote backups

69

112

59

83

a Virtualized Volume to a target

94

WD My Cloud EX2 Ultra

11

contacting WD Technical Support a Virtualized Volume

92

an iSCSI target

88

internal backups

73

multiple users

37

D

Dashboard accessing for the first time

51

end user

142

Home Page

53

launching

50

navigation icons

54

deep sleep

114

deleting an app

100

an iSCSI target

90

ii

WD MY CLOUD EX2 PERSONAL CLOUD STORAGE

USER MANUAL

119

internal backups

75

Port Forwarding Services

124

remote backups

73

USB backups

69

desktop icons 19 device capacity

55

health

56

rebotting

127

status

55

Diagnostic Tests running

126

diagnostics system

56

Diagnostics Panel

56

disabling an iSCSI target

90

DLNA

103

iTunes

105

Disk Status about

86

dismissing a system alert

63

distributed file system settings 116

DLNA about

108

disabling

103

enabling

103

rebuilding the database

105

rescanning the database

105

viewing media server information

104

DLNA devices

108

drive replacement

133

driveless model installing drives

9

Dynamic DNS

122

E

editing group settings

43

shares

47

USB backups

69

user settings

39

ElephantDrive backing up to

77

enabling a backup

75

enabling

77

Amazon S3

77

an iSCSI target

90

cloud access for a user

21

DLNA

103

ElephantDrive backup

75

iSCSI iSNS Client

90

WD MY CLOUD EX2 PERSONAL CLOUD STORAGE

USER MANUAL iTunes

105

end user guide

141

Energy Saver

114

deep sleep option

114

LED option

114

Power Recovery option

114

Power Schedule option

114

Web Access Timeout option

114

energy saver settings

114

Environmental compliance (China)

138

F

Faulty hard drive identifying

133

replacing

134

Features

3

Firmware panel

57

firmware updates

57

FTP Access

121

G

general settings

109

accessing

110

Active Directory settings 117 cloud access

112

distributed file system settings 116 energy saver settings

114

language and clock settings

111

Local Master Browser

123

Mac backup option

115

Network Profile settings

118

Network Services settings

119

Network settings

118

Network Workgroup (Windows)

122

port forwarding

124

Recycle Bin settings

118

services settings

115

workgroup

123

Getting Started with Online Setup Software

13

without Online Setup Software

19

group quota rules

40

groups

40

about

41

adding

42

assigning a user

40

assigning quotas to 44 assigning share access

43

editing settings

43

quota rules

40

removing

44

viewing

41

GS Mark

137

120

H

hard disk viewing information

87

How do I?

65

Jumbo Frames

K

KC Notice

138

120

I

ICES/NMB-003 compliance

137

icons navigation (end user)

142

Important use enclosed Ethernet cable provided

11

importing multiple users

39

initiating an internal backup

74

installing mobile apps 26

WD My Cloud mobile app 26

WD Photos 23 installing drives

9

installing WD My Cloud Desktop

Mac 31

Windows 28 internal backups about

73

creating

73

deleting

75

initiating

74

modifying

74

viewing

74

IPv4 Network Mode

119

IPv6 Network Mode

120

iSCSI about

88

iSCSI iSNS Client enabling

90

iSCSI roles

88

iSCSI target creating

88

deleting

90

disabling

90

enabling

90

modifying

90

iTunes accessing personal cloud with

108

disabling

105

enabling

105

overview

101

,

103

refreshing

106

streaming media

108

J

Joomla setup guide

146

L

LAN configuration

118

requirements

6

language and clock settings

111

launching WD My Cloud Desktop 32

LED

114

description 12

Link Aggregation

AFP Service

121

Dynamic DNS

122

FTP Access

121

Jumbo Frames

120

Link Speed option

120

LLTD

121

NFS Service

121

SMB2

120

SNMP

122

SSH

122

WebDAV Service

121

Link Speed

120

LLTD

121

Local Master Browser

123

M

Mac software folder

20

Mac backup

115

managing alerts

62

apps

97

USB backups

66

users

34

manually adding an app

99

media adding

106

media players accessing WD My Cloud EX2 Ultra

107

accessing your personal cloud using

107

media types

102

other

107

WD

107

media servers about

101

overview

101

settings

103

Media settings

WD MY CLOUD EX2 PERSONAL CLOUD STORAGE

USER MANUAL

121

about

125

media storage about

103

Media streaming in iTunes

108

media types supported

102

iTunes

103

mobile app

WD My Cloud 25 mobile apps installing 26 installing WD Photos 23

WD My Cloud EX2 Ultra

23

WD Photos 23 modifying a Virtualized Volume

96

an iSCSI target

90

internal backups

74

port forwarding services

124

multiple users

37

creating

37

importing

39

N

navigation icons end user

142

Network Activity panel

58

Network Profile settings

118

Network Services

IPv4 Network Mode

119

IPv6 Network Mode

120

Network Services settings

119

Network settings

118

Network Workgroup (Windows)

122

NFS Service

121

O

Online Learning Center about

4

Online Setup Software downloading and installing

13

overview

DLNA

101

iTunes

103

P

Package contents

5

password updating

39

phpBB Setup Guide

149

Port Forwarding

124

adding

124

deleting

124

modifying

124

WD MY CLOUD EX2 PERSONAL CLOUD STORAGE

USER MANUAL

Power Recovery

114

Power Schedule

114

Precautions

6

Pre-installation requirements

6

product obtaining service

138

product components

7

product registration

ii

public folders mapping

20

Public share opening on Windows Vista/Windows

7,Windows 8

20

Q

quota rules

40

quotas assigning to a group 44 assigning users to

40

R

RAID

86

auto-rebuilding

86

supported modes

154

RAID Migrations

154

RAID mode

83

viewing

82

RAID Storage about

82

rebooting the device

127

recording WD product information 2 recovering

72

recovering remote backups

72

Recycle Bin settings

118

refreshing iTunes

106

registration online

ii

regulatory compliance

137

remote

69

remote backups

69

,

72

creating

69

deleting

73

viewing

72

remote cloud access about

21

Remote Server general settings

123

remote server

123

removing a group

44

removing users

41

replacing a drive

133

rescanning/rebuilding the DLNA Database

105

122

returning a drive

RoHS

138

136

Running a Diagnostic Test

126

S

safe mode recovering from

154

Safe Mode Firmware Update Procedures

154

Safety instructions

1

Safety Compliance

137

services settings

115

settings general

109

setup guide

Joomla

146

phpBB

149

Share accessing contents locally

48

deleting 48 shares about

44

assigning group access

43

creating new

46

editing

47

viewing a list of

44

single user adding

35

SMB2

120

SNMP

122

software version

57

SSH

122

password

122

storage types about

81

Streaming media in iTunes

108

videos, photos, and music 101

Supported RAID Modes

154

system activity

58

system alerts dismissing

63

icons

62

System Configuration about

127

System Diagnostics about

56

,

126

system health

56

system report

64

sending to Customer Support

64

System Restore about

126

U

updates making on the Home Page

55

updating apps

100

USB backups creating

67

deleting

69

editing

69

managing

66

viewing details

68

USB drive connecting

66

User settings

34

viewing list of

34

user

39

user password updating

39

user settings editing

39

users about

34

adding a single

35

adding multiple

37

assigning a group to

40

assigning quotas to

40

creating multiple

37

editing settings

39

enabling cloud access

21

group quota rules

40

importing multiple

39

removing

41

updating password

39

viewing

34

Users Panel

60

Using Mac OS X Leopard/Snow Leopard/

Lion/Mountain Lion/Mavericks

20

Utilities about

125

V

viewing a list of shares

44

alert details

62

apps

97

DLNA Information

104

groups

41

hard disk information

87

internal backups

74

remote backups

72

the RAID mode

82

USB backup details

68

Virtualized Volume

WD MY CLOUD EX2 PERSONAL CLOUD STORAGE

USER MANUAL

123

connecting to a target

94

creating

92

modifying

96

W

WAN

6

Warning changing RAID mode

83

deleting a share 48

,

83

modifying the device

122

mounting a USB drive

66

,

121

renaming the device

109

renaming the drive

109

warranty information all regions except Australia/New Zealand

138

Australia/New Zealand

139

WD Media Players about

107

WD My Cloud about 25 accessing contents of shares locally

48

deleting a share 48 installing mobile app 26

WD My Cloud Desktop about 27 accessing 33 launching 32

Mac installation 31

Windows installation 28

WD My Cloud EX2 Ultra

Dashboard (end user)

142

Home page (end user)

143

logging in (end user)

141

managing users

34

media server settings

103

mobile apps

23

quick user guide

141

system report

64

user settings

34

WD Photos about 23 installing 23

WD service and support

ii

WD Technical Support contacting

ii

WD’s Online Learning Center

13

Web Access Timeout

114

Web browser compatibility 6

WebDAV Service

121

Windows mapping a public folder

20

Windows Vista/Windows 7/Windows 8 public share

20

workgroups

119

,

123

WD MY CLOUD EX2 PERSONAL CLOUD STORAGE

USER MANUAL

124

Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time without notice.

Western Digital, WD, the WD logo, My Book, My Passport, and WD TV are registered trademarks in the U.S. and other countries; and WD My Cloud, WD Red, WD SmartWare, WD GreenPower, WD Photos, and WD TV Live are trademarks of Western Digital Technologies, Inc. Other marks may be mentioned herein that belong to other companies.

© 2016 Western Digital Technologies, Inc. All rights reserved.

Western Digital

3355 Michelson Drive, Suite 100

Irvine, California 92612 U.S.A.

4779-705148-A01

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE

USER MANUAL

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