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H O M E S P E A K E R 3 0 0
IMPORTANT SAFETY INSTRUCTIONS
Please read and keep all safety, security, and use instructions.
Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete declaration of conformity can be found at: www.Bose.com/compliance
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including
amplifiers) that produce heat.
9. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
10. Only use attachments/accessories specified by the manufacturer.
11. Unplug this apparatus during lightning storms or when unused for long periods of time.
12. Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
This symbol on the product means there is uninsulated, dangerous voltage within the product enclosure that may present a risk of electrical shock.
This symbol on the product means there are important operating and maintenance instructions in this guide.
Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might affect your implantable medical device.
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IMPORTANT SAFETY INSTRUCTIONS
• To reduce the risk of fire or electrical shock, do NOT expose this product to rain, liquids or moisture.
• Do NOT expose this product to dripping or splashing, and do not place objects filled with liquids, such as vases, on or near the product.
• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted candles, on or near the product.
• Do NOT make unauthorized alterations to this product.
• Do NOT use in vehicles or boats.
• Use this product only with the power supply provided.
• Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain readily operable.
• Due to ventilation requirements, Bose does not recommend placing the product in a confined space such as in a wall cavity or in an enclosed cabinet.
仅适用于
2000m
以下地区安全使用
Use at altitude less than 2000 meters only.
• Do not place or install the bracket or product near any heat sources, such as fireplaces, radiators, heat registers or other apparatus (including amplifiers) that produce heat.
• The product label is located on the bottom of the product.
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REGULATORY INFORMATION
NOTE:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
This device complies with part 15 of the FCC Rules and with ISED Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment should be installed and operated with a minimum distance of 20 cm between radiator and your body.
This device for operation in the band 5150 – 5250 MHz is only for indoor use to reduce the potential for harmful interference to other co-channel systems.
CAN ICES-3(B)/NMB-3(B)
The product, in accordance with the Ecodesign Requirements for Energy Related Products Directive 2009/125/EC, is in compliance with the following norm(s) or document(s): Regulation (EC) No. 1275/2008, as amended by Regulation
(EU) No. 801/2013.
Required Power State Information
Standby
Power Modes
Networked Standby
Power consumption in specified power mode, at 230V/50Hz input
≤
0.5 W Wi-Fi®,
Bluetooth
®
≤
2.0 W
Time after which equipment is automatically switched into mode < 2.5 hours ≤ 20 minutes
≤
2.0 W Power consumption in networked standby if all wired network ports are connected and all wireless network ports are activated, at 230V/50Hz input
N/A
Network port deactivation/activation procedures. Deactivating all networks will enable standby mode.
Wi-Fi
®: Deactivate by pressing and holding the Play/Pause and
Bluetooth
buttons simultaneously for at least 5 seconds.
Repeat to activate.
Bluetooth
®: Deactivate by clearing the pairing list by pressing and holding the
Bluetooth
® button for 10 seconds.
Activate by pairing with a
Bluetooth
source.
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REGULATORY INFORMATION
External Power Supply Technical Information
The external power supply provided with the product, in accordance with the Ecodesign Requirements for Energy
Related Products Directive 2009/125/EC, is in compliance with the following norms(s) or documents(s): Commission
Regulation (EU) 2019/1782.
Manufacturer
Commercial registration number
Address
Model identifier
Input voltage
Input AC frequency
Output voltage
Output current
Output power
Average active efficiency
Efficiency at low load (10%)
No-load power consumption
Bose Products B.V.
36037901
Gorslaan 60
1441 RG Purmerend
The Netherlands
F24V-0.9C-DC-WW
100V-240V
50Hz/60Hz
24V DC
0.9A
21.6W
87.4%
83.2%
0.09W
For Europe
:
Frequency bands of operation 2400 to 2483.5 MHz, 5150 to 5350 MHz, and 5470 to 5725 MHz.
Maximum transmit power less than 20 dBm EIRP.
Maximum transmit power is below regulatory limits such that SAR testing is not necessary and exempt per applicable regulations.
This device is restricted to indoor use when operating in the 5150 to 5350 MHz frequency range in all EU Member
States listed in the table.
BE
BG
CZ
DK
DE
EE
IE
PT
FI
UK
EL
ES
FR
HR
IT
CY
LV
RO
SK
LT
LU
HU
MT
NL
AT
PL
SI
SE
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REGULATORY INFORMATION
This symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product.
Management Regulation for Low-power Radio-frequency Devices
Article XII
According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter original characteristic as well as performance to an approved low power radio-frequency devices.
Article XIV
The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If found, the user shall cease operating immediately until no interference is achieved. The said legal communications means radio communications operated in compliance with the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices.
China Restriction of Hazardous Substances Table
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Part Name
Lead
(Pb)
X
X
O
Mercury
(Hg)
O
O
O
Cadmium
(Cd)
O
O
O
Hexavalent
(CR(VI))
O
O
O
Polybrominated
Biphenyl
(PBB)
O PCBs
Metal Parts
Plastic Parts
Speakers
Cables
X
X
O
O
O
O
O
O
O
O
O
O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement of GB/T 26572.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is above the limit requirement of GB/T 26572.
Polybrominated diphenylether
(PBDE)
O
O
O
O
O
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REGULATORY INFORMATION
Taiwan Restriction of Hazardous Substances Table
Equipment name: Powered Speaker, Type designation: 427374
Restricted substances and its chemical symbols
Unit
PCBs
Metal Parts
Plastic Parts
Speakers
Lead
(Pb)
-
-
-
○
Mercury (Hg) Cadmium (Cd)
○
○
○
○
○
○
○
○
Hexavalent
chromium (Cr+6)
○
○
○
○
Polybrominated biphenyls (PBB)
○
○
○
○
Polybrominated
diphenyl ethers
(PBDE)
○
○
○
○
Cables
○ ○ ○ ○ ○
Note 1:
“
○
” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.
Note 2:
The “−” indicates that the restricted substance corresponds to the exemption.
Please complete and retain for your records
The serial and model numbers are located on the bottom of the speaker.
Serial number: ____________________________________________________________________
Model number: ____________________________________________________________________
Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product.
You can easily do this by going to global.Bose.com/register
Date of Manufacture
: The eighth digit in the serial number indicates the year of manufacture; “0” is 2010 or 2020.
China Importer
: Bose Electronics (Shanghai) Company Limited, Part C, Plant 9, No. 353 North Riying Road, China
(Shanghai) Pilot Free Trade Zone
EU Importer
: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer
: Bose Taiwan Branch, 9F-A1, No. 10, Section 3, Minsheng East Road, Taipei City 104, Taiwan
Phone Number: +886-2-2514 7676
Mexico Importer
: Bose de México, S. de R.L. de C.V., Paseo de las Palmas 405-204, Lomas de Chapultepec,
11000 México, D.F. Phone Number: +5255 (5202) 3545
Electrical Ratings
:
Power supply: 100 - 240V 50/60Hz; 0.5A
Speaker: 24Vdc p
, 0.9A
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LEGAL INFORMATION
Security Information
This product is capable of receiving automatic security updates from Bose. To receive automatic security updates, you must complete the product setup process in the Bose Music app and connect the product to the Internet.
If you do not complete the setup process, you will be responsible for installing security updates that Bose makes available.
License Disclosures
To view the license disclosures that apply to the third-party software packages included as components of your Bose
Home Speaker 300 product:
1. On the speaker, tap and hold the Volume up button
H
and the Volume down button z
for 5 seconds.
2. Connect a micro-USB cable to the micro-USB connector on the bottom of the speaker.
3. Connect the other end of the cable to a computer.
4. On the computer, enter
http://203.0.113.1/opensource
in a browser window to display the EULA and license disclosure.
Amazon, Alexa, Amazon Music, and all related logos are trademarks of Amazon, Inc. or its affiliates.
Apple, the Apple logo, and AirPlay are trademarks of Apple Inc. registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Use of the Works with Apple badge means that an accessory has been designed to work specifically with the
technology identified in the badge and has been certified by the developer to meet Apple performance standards.
The
Bluetooth
® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Bose Corporation is under license.
Google and Google Play are trademarks of Google LLC.
This product contains the iHeartRadio service. iHeartRadio is a registered trademark of iHeartMedia, Inc.
This product is protected by certain intellectual property rights of Microsoft. Use or distribution of such technology outside of this product is prohibited without a license from Microsoft.
Pandora, the Pandora logo, and the Pandora trade dress are trademarks or registered trademarks of Pandora Media,
Inc. used with permission.
This product incorporates Spotify software which is subject to 3rd party licenses found here: www.spotify.com/connect/third-party-licenses
Spotify is a registered trademark of Spotify AB.
Wi-Fi is a registered trademark of Wi-Fi Alliance®.
Bose, Bose Home Speaker, Bose Music, Bose Noise Cancelling Headphones, QuietComfort, SimpleSync, SoundLink, and SoundLink Revolve are trademarks of Bose Corporation.
Bose Corporation Headquarters: 1-877-230-5639
©2020 Bose Corporation. No part of this work may be reproduced, modified, distributed, or otherwise used without prior written permission.
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CONTENTS
WHAT’S IN THE BOX
SPEAKER PLACEMENT
POWER
Manually set the speaker to network standby ............................................ 15
BOSE MUSIC APP SETUP
EXISTING BOSE MUSIC APP USERS
SPEAKER CONTROLS
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CONTENTS
VOICE ASSISTANT
PRESET PERSONALIZATION
BLUETOOTH
® CONNECTIONS
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CONTENTS
STREAM AUDIO WITH AIRPLAY
WIRED CONNECTIONS
SPEAKER STATUS
ADVANCED FEATURES
CONNECT BOSE PRODUCTS
speaker or Bose headphones........ 37
speaker or Bose headphones ... 38
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CONTENTS
CARE AND MAINTENANCE
TROUBLESHOOTING
Restore the speaker network and audio settings ...................................... 45
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WHAT’S IN THE BOX
CONTENTS
Confirm that the following parts are included:
Bose Home Speaker 300 Power supply
AC power adapters*
* May ship with multiple AC power adapters. Use the power adapter for your region.
NOTE:
If any part of the product is damaged, do not use it. Contact your authorized
Bose dealer or Bose customer service.
Visit: worldwide.Bose.com/Support/HS300
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SPEAKER PLACEMENT
RECOMMENDATIONS
• Do NOT place the speaker on top of audio/video equipment (receivers, TVs, etc.), or any other object that may generate heat. Heat generated by these items may result in poor speaker performance.
• Do NOT place any objects on top of the speaker or in front of your speaker.
• To avoid interference, keep other wireless equipment 1 – 3 ft. (0.3 – 0.9 m) away from the speaker.
• Place the speaker outside of and away from metal cabinets and direct heat sources.
• Place the speaker so that the rubber feet are on a stable and level surface.
• Make sure there is an AC (mains) outlet nearby.
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POWER
CONNECT THE SPEAKER TO POWER
1. Connect the power cord into the power port on the back of the speaker.
2. Plug the power adapter into an AC (mains) power outlet.
The speaker powers on and the light bar glows solid amber.
NETWORK STANDBY
The speaker transitions to network standby when audio has stopped and you have not tapped any buttons or talked to your voice assistant for 20 or more minutes. To wake the speaker from network standby:
• Tap any button on the speaker.
• Play or resume audio using your mobile device or using the Bose Music app.
• Talk to Amazon Alexa or Google Assistant.
NOTE:
To access your voice assistant in network standby, make sure the speaker is set
up using the Bose Music app and the microphone is on (see page 21).
Manually set the speaker to network standby
Tap and hold the Play/Pause button F until the light bar fades to black.
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BOSE MUSIC APP SETUP
The Bose Music app lets you set up and control the speaker from any mobile device such as a smartphone or tablet.
From the app, you can stream music, set and change presets, add music services,
explore internet radio stations, configure Amazon Alexa or Google Assistant, and manage speaker settings.
NOTE:
If you have already created a Bose Music account in the Bose Music app for
another product, see “Add the speaker to an existing account” on page 17.
DOWNLOAD THE BOSE MUSIC APP
1. On your mobile device, download the Bose Music app.
2. Follow the app instructions.
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EXISTING BOSE MUSIC APP USERS
ADD THE SPEAKER TO AN EXISTING ACCOUNT
In the Bose Music app, go to the My Products screen and add your
Bose Home Speaker 300.
CONNECT TO A DIFFERENT WI-FI NETWORK
Connect to a different network if your network name or password has changed, or if you want to change or add another network.
1. On the speaker, press and hold the AUX button and the Play/Pause button F until the light bar glows amber.
2. On your mobile device, open your Wi-Fi settings.
3. Select Bose Home Speaker 300.
4. Open the Bose Music app and follow the app instructions.
NOTE:
If the app doesn’t prompt you for setup, go to the My Products screen and add your speaker.
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Action button
Microphone off button
SPEAKER CONTROLS
Volume down
Play/Pause
Volume up
Preset buttons
AUX button
Bluetooth
button
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SPEAKER FUNCTIONS
Speaker controls are located on the top of the speaker.
NOTE:
You can also control your speaker using the Bose Music app.
Media playback and volume
Volume down
Play/Pause
Volume up
FUNCTION
Play/Pause
Skip forward
Skip backward
Volume down
Volume up
WHAT TO DO
Tap
F
.
The sides of the light bar glow solid white until audio resumes.
Double-tap F .
Triple-tap F .
Tap z .
NOTE:
To quickly decrease the volume, tap and hold z
.
Tap H .
NOTE:
To quickly increase the volume, tap and hold H .
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SPEAKER CONTROLS
VOICE ASSISTANT CONTROLS
The Action button b and Microphone off button n
are used to control
Amazon Alexa (see page 23) or Google Assistant (see page 25).
Action button
Microphone off button
PRESETS
The speaker includes six presets that you can set to play audio from your favorite
music services. Once set, you can access your music at any time, with a simple touch of a button or by using the Bose Music app.
Preset buttons
For more information about setting and using presets, see “Preset Personalization” on page 27.
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VOICE ASSISTANT
VOICE ASSISTANT OPTIONS
You can program your speaker to quickly and easily access Amazon Alexa or
Google Assistant.
NOTE:
Amazon Alexa and Google Assistant aren’t available in certain languages and countries.
OPTIONS
Amazon Alexa
HOW TO USE
Use your voice and/or the Action button b
Google Assistant
Use your voice and/or the Action button b
NOTE:
You cannot set the speaker to access Amazon Alexa and Google Assistant at the same time.
SET UP YOUR VOICE ASSISTANT
Before you begin, make sure your mobile device and speaker are connected to the same Wi-Fi network.
To set up your voice assistant, use the Bose Music app. You can access this option from the Settings menu.
NOTE:
When setting up your voice assistant, make sure you use the same audio
service account that you used in the Bose Music app.
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VOICE ASSISTANT
ACCESS ALEXA
This speaker is Amazon Alexa enabled. With Alexa, you can ask to play music, hear the news, check the weather, control smart home devices, and more. Using Alexa on your speaker is as simple as asking. Just ask or use the Action button b and Alexa responds instantly.
For more information about what Alexa can do, visit: https://www.amazon.com/usealexa
NOTE:
Alexa isn’t available in certain languages and countries.
Use your voice
Start with “Alexa,” then say:
THINGS TO TRY
Talk to Alexa
EXAMPLES OF WHAT TO SAY
What’s the weather?
Play audio
Play Beethoven.
NOTE:
Amazon Music is set as the default music service. To change the default music service, use the Alexa app.
Control volume
Play from a specific audio service
Turn the volume up.
Play on a specific speaker
Play NPR on TuneIn.
Play funk in the living room.
NOTE:
Make sure you say the speaker name you assigned in the Bose Music app. If multiple speakers have the same name, use the name assigned in the Alexa app or change the name in the Bose Music app.
Skip to the next song
Set a timer
Discover more skills
Stop Alexa
Alexa, next song.
Set a timer for 5 minutes.
What new skills do you have?
Stop.
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VOICE ASSISTANT
Use the speaker controls
The Action button b and Microphone off button n
are used to control Alexa.
They’re located on the top of the speaker.
Microphone off button
THINGS TO TRY
Talk to Alexa
Stop alarms and timers
Stop Alexa
Turn the microphone on/off
WHAT TO DO
Tap b
then say your request.
For a list of things to try, visit: https://www.amazon.com/usealexa
Tap b .
Tap b .
Tap n
.
NOTE:
When the microphone is off, n
glows solid red, and you can’t access Alexa.
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VOICE ASSISTANT
ACCESS GOOGLE ASSISTANT
With your Bose Home Speaker 300, talk to Google to easily enjoy music at home; you can play your favorite music, control volume and find information about the song that you are listening to, hands-free. You can also plan your day, set alarms and control smart devices around your home - just by using your voice.
For more information about what Google Assistant can do, visit: https://support.google.com/assistant
NOTES:
• Google Assistant isn’t available in certain languages and countries.
• For more information about playing audio with Google Assistant, see page 26.
Use your voice
Start with “Hey Google,” then say:
THINGS TO TRY
Enjoy entertainment
Plan your day
Manage tasks
Control your home
Get answers
Get things done
Try fun things
EXAMPLES OF WHAT TO SAY
Play some music
What’s on my calendar today?
Set an alarm for 7am tomorrow
Turn on the lights
What’s the latest news?
Remind me to buy milk tonight
Tell me a fun fact
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Use the speaker controls
The Action button b is used to control Google Assistant.
Microphone off button
THINGS TO TRY
Talk to Google Assistant
Stop alarms and timers
Stop Google Assistant
Turn the microphone on/off
WHAT TO DO
Tap b then say your request.
For examples of questions and things you can do, visit: https://support.google.com/assistant
Tap b .
Tap b .
Tap n
.
When the microphone is off, n
glows solid red, and you can’t access Google Assistant.
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VOICE ASSISTANT
PLAY MUSIC WITH GOOGLE ASSISTANT
Ask Google to play music from your default audio service or from a specific audio service.
Start with “Hey Google,” then say:
THINGS TO TRY
Play music
Control your speaker
Play from a specific audio service
Play on a specific speaker
EXAMPLES OF WHAT TO SAY
Play some music.
NOTE:
Google Assistant uses your default audio service. If you hear an error message, you may need to change your default audio
service. To change this setting, use the
Google Assistant app.
Turn up the volume.
Play NPR on TuneIn.
NOTE:
Google Assistant doesn’t support all audio services.
Play some jazz on the living room speakers.
NOTE:
Make sure you say the speaker name you assigned in the Bose Music app. If multiple speakers have the same name, use the name assigned in the Google Assistant app or change the name in the Bose Music app.
Choose a default audio service
During initial setup for Google Assistant, the Google Assistant app prompts you to
select a default audio service. When asking Google to play music on Bose products, only Pandora and Spotify are supported default services. Although other audio
services are listed as available during setup, they are not supported.
For the best experience, choose Pandora or Spotify as your default audio service.
If you choose an unsupported audio service, you hear an error message when
requesting to play audio.
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PRESET PERSONALIZATION
You can control presets using the Bose Music app or the buttons on the top of the speaker.
NOTES:
• You can’t set presets in
Bluetooth
mode or AUX mode.
• Your voice assistant can’t play or set a preset.
SET A PRESET
1. Stream music using the Bose Music app.
2. While the music is playing, tap and hold a preset button on the speaker until you hear a tone.
PLAY A PRESET
Once you personalize presets, tap a preset button to play music.
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BLUETOOTH
CONNECTIONS
Bluetooth
wireless technology lets you stream music from mobile devices such as smartphones, tablets and laptop computers. Before you can stream music from a
device, you must connect your device to the speaker.
CONNECT A MOBILE DEVICE
1. Tap the
Bluetooth
button l
.
The light bar pulses blue.
NOTE:
You can also tap and hold the
Bluetooth
button l until the light bar pulses blue to connect another device.
2. On your device, turn on the
Bluetooth
feature.
TIP:
The
Bluetooth
menu is usually found in the settings menu.
3. Select your speaker from the device list.
TIP:
Look for the name you entered for your speaker in the Bose Music app.
If you didn’t name your speaker, the default name appears.
Once connected, you hear a tone and the light bar glows solid white then fades to black. Your speaker’s name appears in the mobile device list.
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DISCONNECT A MOBILE DEVICE
Use the Bose Music app to disconnect your mobile device.
TIP:
You can also use
Bluetooth
settings to disconnect your device. Disabling the
Bluetooth
feature disconnects all other devices.
RECONNECT A MOBILE DEVICE
1. Tap the
Bluetooth
button l .
NOTE:
Make sure the
Bluetooth
feature is enabled on your mobile device.
Once connected, you hear a tone and the light bar glows solid white then fades to black.
2. Play audio on the connected mobile device.
CONNECT AN ADDITIONAL MOBILE DEVICE
You can store up to eight devices in the speaker device list.
NOTE:
You can play audio from only one device at a time.
1. Touch and hold l
until the light bar pulses blue.
2. On your mobile device, select the speaker from the device list.
NOTE:
Make sure the
Bluetooth
feature is enabled on your mobile device.
CLEAR THE SPEAKER DEVICE LIST
1. Touch and hold l
for 10 seconds until the light bar fills to the center, pulses white twice then fades to black.
The light bar pulses blue.
2. Delete the speaker from the
Bluetooth
list on your mobile device.
All devices are cleared, and the speaker is ready to connect (see page 28).
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STREAM AUDIO WITH AIRPLAY
The speaker is capable of playing AirPlay 2 audio, which allows you to quickly stream audio from your Apple device to the speaker or multiple speakers.
NOTES:
• To use AirPlay 2, you need an Apple device running iOS 11.4 or later.
• Your Apple device and speaker must be connected to the same Wi-Fi network.
• For more information about AirPlay, visit: https://www.apple.com/airplay
STREAM AUDIO FROM THE CONTROL CENTER
1. On your Apple device, open the Control Center.
2. Touch and hold the audio card in the top-right corner of the screen, then tap the AirPlay icon A .
3. Select your speaker or speakers.
STREAM AUDIO FROM AN APP
1. Open a music app (like Apple Music), and select a track to play.
2. Tap
A
.
3. Select your speaker or speakers.
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WIRED CONNECTIONS
CONNECT AN AUDIO CABLE
You can connect a smartphone, tablet, computer, or other type of mobile device to the speaker using a 3.5 mm audio cable (not provided).
1. Using a 3.5 mm audio cable, connect your audio device to the d port on the speaker.
2. On the top of the speaker, tap d .
The light bar glows solid white then fades to black.
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SPEAKER STATUS
The LED light bar located on the front of the speaker shows the speaker status.
Light bar
WI-FI STATUS
Shows the Wi-Fi connection status of the speaker.
LIGHT BAR ACTIVITY
Pulsing white
Solid white then fades to black
SYSTEM STATE
Connecting to Wi-Fi
Connected to Wi-Fi
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BLUETOOTH
CONNECTION STATUS
Shows the
Bluetooth
connection status for mobile devices.
LIGHT BAR ACTIVITY
Pulsing blue
Pulsing white
Solid white then fades to black
White light fills to the center, pulses twice then fades to black
SYSTEM STATE
Ready to connect to mobile device
Connecting to mobile device
Connected to mobile device
Clearing device list
AUX STATUS
Shows the connection status for devices connected using an AUX cable.
LIGHT BAR ACTIVITY
Solid white then fades to black
SYSTEM STATE
Connected to AUX source
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VOICE ASSISTANT STATUS
Shows the status of Amazon Alexa or Google Assistant.
LIGHT BAR
ACTIVITY
Off
White light slides to the center then glows solid (full)
White light slides to the sides
Pulsing white (full)
Pulsing yellow
Microphone off light
VOICE ASSISTANT
STATE
Idle
Listening
Thinking
Speaking
Notification
Microphone off light
LIGHT ACTIVITY
Solid red
SYSTEM STATE
Microphone is off
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SPEAKER STATUS
MEDIA PLAYBACK AND VOLUME
Shows the speaker status when controlling media playback and volume.
LIGHT BAR ACTIVITY
Two center lights glow solid white
Right end of the light bar pulses white
Left end of the light bar pulses white
SYSTEM STATE
Play/Pause
Volume up
Volume down
UPDATE AND ERROR STATUS
Shows the status of the software updates and error alerts.
LIGHT BAR ACTIVITY
Solid amber
White light slides from right to left
White light slides from left to right
Pulses amber four times
Solid red
SYSTEM STATE
Wi-Fi setup in progress
Downloading update
Updating speaker
Error - refer to the
Bose Music app
Error - contact Bose
customer service
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ADVANCED FEATURES
UPDATE THE SPEAKER
The speaker updates automatically when connected to the Bose Music app and to your Wi-Fi network.
DISABLE/ENABLE WI-FI
Tap and hold Play/Pause F and the
Bluetooth
button l until the light bar fills to the center, pulses twice, then fades to black.
NOTE:
When Wi-Fi is disabled, you can’t use the Bose Music app or your voice
assistant to control the speaker.
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CONNECT BOSE PRODUCTS
CONNECT A BOSE SOUNDLINK
BLUETOOTH
SPEAKER
OR BOSE HEADPHONES
With Bose SimpleSync technology, you can connect certain Bose SoundLink
Bluetooth
speakers or Bose headphones to your Bose Home Speaker 300 for a new way to hear your music.
Benefits
•
Another room of audio
: Listen to the same song in two different rooms at the same time by connecting your Bose SoundLink
Bluetooth
speaker to your Bose Home
Speaker 300.
•
A personal listening experience
: Hear your music clearly from the next room by connecting your Bose headphones to your Bose Home Speaker 300. Use
independent volume controls on each product to lower or mute your speaker while you listen on your headphones around your home.
NOTE:
SimpleSync technology has a
Bluetooth
range of 30 ft (9 m). Walls and construction materials can affect reception.
Compatible products
You can connect most Bose SoundLink
Bluetooth
speakers and select Bose
headphones to your Bose Home Speaker 300.
Popular compatible products include:
• Bose SoundLink Revolve+
Bluetooth
speaker
• Bose SoundLink Mini
Bluetooth
speaker
• Bose SoundLink Color
Bluetooth
speaker
• Bose Noise Cancelling Headphones 700
• Bose QuietComfort 35 wireless headphones
New products are added periodically. For a complete list and more information, visit: worldwide.Bose.com/Support/Groups
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CONNECT BOSE PRODUCTS
Connect using the Bose Music app
Use the Bose Music app to connect your Bose SoundLink
Bluetooth
speaker or
Bose headphones to your Bose Home Speaker 300. For more information, visit: worldwide.Bose.com/Support/Groups
NOTES:
• Make sure that the product you’re connecting to is powered on, within 30 ft (9 m) of your Bose Home Speaker 300, and ready to connect to another device. For more information, refer to your product owner’s guide.
• You can connect only one product at a time to your Bose Home Speaker 300.
RECONNECT A BOSE SOUNDLINK
BLUETOOTH
SPEAKER
OR BOSE HEADPHONES
Power on your Bose SoundLink
Bluetooth
speaker or Bose headphones.
Your speaker or headphones try to connect to the most recently-connected
Bluetooth
device, including your Bose Home Speaker 300.
NOTES:
• Your Bose Home Speaker 300 must be within range (30 ft or 9 m) and powered on.
• If your speaker or headphones don’t connect, see “Speaker doesn’t reconnect to a
previously-connected Bose SoundLink
speaker or Bose headphones” on page 44.
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CARE AND MAINTENANCE
CLEAN THE SPEAKER
Clean the surface of the speaker with a soft, dry cloth.
CAUTIONS:
• Do NOT use any sprays near the speaker. Do NOT use any solvents, chemicals, or
cleaning solutions containing alcohol, ammonia, or abrasives.
• Do NOT allow liquids to spill into any openings.
REPLACEMENT PARTS AND ACCESSORIES
Replacement parts and accessories can be ordered through Bose customer service.
Visit: worldwide.Bose.com/Support/HS300
LIMITED WARRANTY
The speaker is covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty.
To register your product, visit global.Bose.com/register for instructions.
Failure to register will not affect your limited warranty rights.
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TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the speaker, try these solutions first:
• Make sure the speaker is connected to a live AC (mains) outlet (see page 15).
• Secure all cables.
• Verify the state of the speaker (see page 32).
• Download the Bose Music app and run available software updates.
• Move the speaker and mobile device away from possible interference (wireless
routers, cordless phones, televisions, microwaves, etc.).
• Move the speaker within the recommended range of your wireless router or mobile device for proper operation.
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/Contact
SYMPTOM
Speaker doesn’t power on
SOLUTION
Plug the power cord into a different AC (mains) outlet.
Unplug the power cord, wait 30 seconds, and firmly plug it back in to the AC (mains) outlet.
Speaker doesn’t respond during setup
Make sure you are using the Bose Music app for setup.
NOTE:
If the app doesn’t prompt you for setup, go to the
My Products screen and add your speaker.
Unplug the power cord, wait 30 seconds, and firmly plug it back in to the AC (mains) outlet.
Bose Music app doesn’t work on mobile device
Make sure your mobile device is compatible with the Bose
Music app and meets minimum system requirements. For more
information, refer to the app store on your mobile device.
Uninstall the Bose Music app on your mobile device then reinstall
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SYMPTOM SOLUTION
Speaker doesn’t connect to Wi-Fi network
In the Bose Music app, select the correct network name and enter network password.
Make sure the speaker and your mobile device are connected to the same Wi-Fi network.
If your Wi-Fi network information has changed, see page 17.
Enable Wi-Fi on the device you are using for setup .
Close other open applications on your mobile device.
If your router supports both 2.4GHz and 5GHz bands, make sure both your mobile device and the speaker are connecting to the same band.
NOTE:
Bose recommends giving each band a unique name to make sure you’re connecting to the correct band.
Reset the router.
Uninstall the Bose Music app on your mobile device. Unplug the power cord, wait 30 seconds, and firmly plug it into the
AC (mains) outlet. Download the Bose Music app and restart setup.
Intermittent or no audio
Increase the volume on the speaker and mobile device.
Stop other audio or video streaming applications.
Switch to a different source.
Play audio from a different application or music service.
Make sure you’re using a compatible
Bluetooth
mobile device.
Restart your mobile device.
Unplug the power cord, wait 30 seconds, and firmly plug it back in to the AC (mains) outlet.
Move your speaker closer to your mobile device.
Move your speaker closer to your router.
Speaker doesn’t connect to a
Bluetooth
device
On your device:
• Turn the
Bluetooth
feature off and then on.
• Delete the speaker from the
Bluetooth
list on your device.
Connect a different mobile device (see page 28).
Make sure you’re using a compatible
Bluetooth
mobile device.
Remove the speaker from your mobile device
Bluetooth
list and
Clear the speaker device list (see page 29).
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SYMPTOM
Speaker doesn’t stream audio using AirPlay
SOLUTION
Make sure your speaker is powered on and in range
Update your Apple device and speaker.
Make sure your Apple device and your speaker are connected to the same Wi-Fi network.
If you can’t find the AirPlay icon
A
in the music app you are streaming from, stream audio from the control center (see
For additional support, visit: https://www.apple.com/airplay/
Speaker isn’t visible to add to a nother Bose account
Make sure sharing is enabled on the speaker using the
Bose Music app.
Make sure the speaker and your mobile device are connected to the same Wi-Fi network.
Alexa doesn’t respond
Make sure Alexa has been set up using the Bose Music app
NOTE:
The speaker must be set up and connected to your Wi-Fi network using the Bose Music app.
Make sure you’re in a country where Alexa is available.
Make sure the Microphone off button n
is not glowing red.
Tap n to turn on the microphone.
Make sure you say the name you assigned in the Bose Music app.
If multiple speakers have the same name, use the name assigned in the Alexa app or change the name in the Bose Music app.
Remove Alexa from the speaker using the Bose Music app. Add
Alexa again.
For additional support, visit: https://www.amazon.com/usealexa
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TROUBLESHOOTING
SYMPTOM
Google Assistant doesn’t respond or play audio
SOLUTION
Make sure Google Assistant has been set up using the
Connect your mobile device to Wi-Fi.
Make sure you’re in a country where Google Assistant is available.
Make sure you are using the most up-to-date version of the
Google Assistant app.
Make sure your mobile device is compatible.
Remove Google Assistant from the speaker using the Bose Music app. Then, add Google Assistant again.
Choose Pandora or Spotify as your default audio service (see
Make sure you use the same audio service account on the Bose
Music app and the Google Assistant app.
Google Assistant may not support your request. New features are added periodically.
For additional support, visit: https://support.google.com/assistant
Change Google Assistant personal result settings
To turn off personal results or change the account for personal results, use the Settings menu in the Google Assistant app.
Speaker doesn’t connect to a Bose SoundLink
Bluetooth
speaker or
Bose headphones
Make sure that your Bose SoundLink
Bluetooth
speaker or
headphones are powered on, within 30 ft (9 m) of your Bose
Home Speaker 300, and ready to connect to another device. For more information, refer to your product owner’s guide.
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TROUBLESHOOTING
SYMPTOM
Speaker doesn’t
reconnect to a
previously-connected
Bose SoundLink
Bluetooth
speaker or
Bose headphones
Delayed audio from a connected Bose
SoundLink speaker or
Bluetooth
Bose headphone
SOLUTION
On your Bose SoundLink
Bluetooth
speaker or headphones, use the product controls to cycle through the product device list until you hear the name for your Bose Home Speaker 300. For
product-specific instructions, refer to your product owner’s guide.
NOTE:
Certain speakers and headphones, including Bose Noise
Cancelling Headphones 700, don’t support the ability to cycle through the product device list. To reconnect those
products, see “Connect using the Bose Music app” on page 38.
Not all Bose SoundLink
Bluetooth
speakers and headphones can play audio in perfect sync when connected to the speaker.
To check if your product is compatible, visit: worldwide.Bose.com/Support/Groups
Install any available software updates for your Bose SoundLink
Bluetooth
speaker or headphones. To check for updates, open the appropriate Bose app for your product on your mobile device or visit btu.Bose.com on your computer.
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TROUBLESHOOTING
RESET THE SPEAKER
Factory reset clears all source, volume, and network settings from the speaker and
returns it to original factory settings.
Tap and hold the Volume down button z and the d button for 10 seconds until the light bar fills to the center, pulses white twice, then fades to black.
The speaker reboots. When the reset is complete, the light bar glows solid amber.
Restore the speaker network and audio settings
Set up the speaker using the Bose Music app (see page 16).
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©2020 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA
AM830857-0010 Rev. 04
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