Dell Latitude D430 User Manual

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Dell Latitude D430 User Manual | Manualzz

Dell™ Latitude™ D430

User’s Guide

w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

For information on other documentation included with your computer, see "Finding Information" on page 9.

Notes, Notices, and Cautions

NOTE:

A NOTE indicates important information that helps you make better use of your computer.

NOTICE:

A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION:

A CAUTION indicates a potential for property damage, personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see "Glossary" on page 163.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft

®

Windows

® operating systems are not applicable.

____________________

Information in this document is subject to change without notice.

© 2007 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc.

is strictly forbidden.

Trademarks used in this text: Dell , the DELL logo, Dimension, Optiplex, Dell Precision, Latitude, Inspiron, PowerApp, PowerEdge,

PowerConnect, PowerVault, XPS, Wi-Fi Catcher, ExpressCharge, and Undock & Go are trademarks of Dell Inc.; Core is a trademark and Intel is a registered trademark of Intel Corporation; Microsoft, Outlook, Windows, Vista, TravelLite, and Touch Strip are registered trademarks of

Microsoft Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license; EMC is a registered trademark of EMC Corporation; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY

STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.

Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model PP09S

July 2007 P/N XK022 Rev. A01

Contents

1 Finding Information

2 About Your Computer

Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Left Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Right Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3 Transferring Information to a New Computer

Microsoft

®

Windows

®

XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Microsoft Windows Vista™ . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4 Using a Battery

Battery Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Checking the Battery Charge . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Dell™ QuickSet Battery Meter . . . . . . . . . . . . . . . . . . . . . . . 28

Microsoft

®

Windows

®

Power Meter . . . . . . . . . . . . . . . . . . . 28

Charge Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Low-Battery Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Conserving Battery Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Power Management Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Standby and Sleep Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Hibernate Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Configuring Power Management Settings . . . . . . . . . . . . . . . . . . . 31

Accessing Power Options Properties . . . . . . . . . . . . . . . . . . . 31

Contents

1

Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Storing a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

5 Using the Keyboard and Touch Pad

Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Key Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

System Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Optical Drive Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Display Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Speaker Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Microsoft® Windows® Logo Key Functions . . . . . . . . . . . . . . . . 35

Touch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Fingerprint Reader (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Customizing the Touch Pad and Track Stick . . . . . . . . . . . . . . . . 37

Changing the Track Stick Cap . . . . . . . . . . . . . . . . . . . . . . . . . . 37

2

6 Using the Display

Adjusting Brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Switching the Video Image From Your Computer Display to a Projector . . . . 39

Making Images and Text Look Bigger or Sharper on the Screen: Setting

Display Resolution and Refresh Rate . . . . . . . . . . . . . . . . . . . . . . 39

Microsoft

®

Windows

®

XP . . . . . . . . . . . . . . . . . . . . . . . . . 40

Microsoft Windows Vista™ . . . . . . . . . . . . . . . . . . . . . . . . . 40

Using an External Monitor Simultaneously as an Extension of Your Computer

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Microsoft

®

Windows

®

XP . . . . . . . . . . . . . . . . . . . . . . . . . 41

Microsoft Windows Vista™ . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using an External Monitor as Your Primary Display: Swapping Primary and

Secondary Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Microsoft

®

Windows

®

XP . . . . . . . . . . . . . . . . . . . . . . . . . 42

Contents

Microsoft Windows Vista™ . . . . . . . . . . . . . . . . . . . . . . . . . 42

7 Setting Up and Using Networks

Connecting a Network or Broadband Modem Cable . . . . . . . . . . . . . . 43

Setting Up a Network in the Microsoft® Windows® XP Operating

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Setting Up a Network in the Microsoft Windows Vista™ Operating

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Wireless Local Area Network . . . . . . . . . . . . . . . . . . . . . . . . . . 45

What You Need to Establish a WLAN Connection . . . . . . . . . . . . . 45

Checking Your Wireless Network Card . . . . . . . . . . . . . . . . . . . 45

Setting Up a New WLAN Using a Wireless Router and a Broadband

Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Connecting to a WLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Mobile Broadband (or Wireless Wide Area Network) . . . . . . . . . . . . . 49

What You Need to Establish a Mobile Broadband Network

Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Checking Your Dell Mobile Broadband Card . . . . . . . . . . . . . . . . 49

Connecting to a Mobile Broadband Network . . . . . . . . . . . . . . . 50

Managing Your Network Settings Through the Dell QuickSet Location

Profiler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Dell Wi-Fi Catcher™ Network Locator . . . . . . . . . . . . . . . . . . . . . 51

Microsoft

®

Windows

®

Firewall . . . . . . . . . . . . . . . . . . . . . . . . 51

8 Using Cards

Card Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Card Blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

PC Card Blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Extended PC Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Installing a PC Card or an ExpressCard . . . . . . . . . . . . . . . . . . . . . 54

Removing a PC Card or Blank . . . . . . . . . . . . . . . . . . . . . . . . 56

Installing or Removing a Secure Digital (SD) Card . . . . . . . . . . . . . . . 57

Contents

3

Extended Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

9 Securing Your Computer

Security Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

About Smart Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Installing a Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Using a Primary (or System) Password . . . . . . . . . . . . . . . . . . . 62

Using an Administrator Password . . . . . . . . . . . . . . . . . . . . . 62

Using a Hard Drive Password . . . . . . . . . . . . . . . . . . . . . . . 62

Trusted Platform Module (TPM) . . . . . . . . . . . . . . . . . . . . . . . . . 63

Enabling the TPM Feature . . . . . . . . . . . . . . . . . . . . . . . . . 63

Security Management Software . . . . . . . . . . . . . . . . . . . . . . . . . 64

Using the Security Management Software . . . . . . . . . . . . . . . . . 64

Computer Tracking Software . . . . . . . . . . . . . . . . . . . . . . . . . . 64

If Your Computer Is Lost or Stolen . . . . . . . . . . . . . . . . . . . . . . . . 64

10 Cleaning Your Computer

Computer, Keyboard, and Display . . . . . . . . . . . . . . . . . . . . . . . . 67

Touch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Floppy Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Optical Disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

4

11 Troubleshooting

Dell Technical Update Service . . . . . . . . . . . . . . . . . . . . . . . . . 69

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

When to Use the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . 69

Starting the Dell Diagnostics From Your Hard Drive . . . . . . . . . . . . 69

Starting the Dell Diagnostics From the Drivers and Utilities media . . . . 70

Dell Diagnostics Main Menu . . . . . . . . . . . . . . . . . . . . . . . . 70

Contents

Dell Support Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Accessing the Dell Support Utility . . . . . . . . . . . . . . . . . . . . . 72

Clicking the Dell Support Icon . . . . . . . . . . . . . . . . . . . . . . . 72

Double-Clicking the Dell Support Icon . . . . . . . . . . . . . . . . . . . 73

Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Optical drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

E-Mail, Modem, and Internet Problems . . . . . . . . . . . . . . . . . . . . . 75

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

IEEE 1394 Device Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

External Keyboard problems . . . . . . . . . . . . . . . . . . . . . . . . 80

Unexpected characters . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Lockups and Software Problems . . . . . . . . . . . . . . . . . . . . . . . . 80

The computer does not start up . . . . . . . . . . . . . . . . . . . . . . 81

The computer stops responding . . . . . . . . . . . . . . . . . . . . . . 81

A program stops responding or crashes repeatedly . . . . . . . . . . . . 81

A program is designed for an earlier Microsoft® Windows® operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

A solid blue screen appears . . . . . . . . . . . . . . . . . . . . . . . . 81

Other software problems . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

PC Card or ExpressCard Problems . . . . . . . . . . . . . . . . . . . . . . . . 83

Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Ensuring Sufficient Power for Your Computer . . . . . . . . . . . . . . . 84

Docking Power Considerations . . . . . . . . . . . . . . . . . . . . . . . 84

Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 86

No sound from integrated speakers . . . . . . . . . . . . . . . . . . . . 86

No sound from external speakers . . . . . . . . . . . . . . . . . . . . . 86

No sound from headphones . . . . . . . . . . . . . . . . . . . . . . . . 86

Contents

5

Touch Pad or Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . 86

Video and Display Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

If the display is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

If the display is difficult to read . . . . . . . . . . . . . . . . . . . . . . . 88

If only part of the display is readable . . . . . . . . . . . . . . . . . . . . 88

12 System Setup Program

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Viewing the System Setup Screens . . . . . . . . . . . . . . . . . . . . . . . 89

System Setup Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Commonly Used Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Changing the Boot Sequence . . . . . . . . . . . . . . . . . . . . . . . . 90

Changing COM Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

13 Reinstalling Software

Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

What Is a Driver?

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Identifying Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Reinstalling Drivers and Utilities . . . . . . . . . . . . . . . . . . . . . . 94

Troubleshooting Software and Hardware Problems in the Microsoft

®

Windows

®

XP and Microsoft Windows Vista™ Operating Systems . . . . . . 96

Restoring Your Operating System . . . . . . . . . . . . . . . . . . . . . . . . 96

Using Microsoft

®

Windows

®

System Restore . . . . . . . . . . . . . . . 97

Using the Operating System CD . . . . . . . . . . . . . . . . . . . . . . . 99

6

14 Adding and Replacing Parts

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Turning Off Your Computer . . . . . . . . . . . . . . . . . . . . . . . . 101

Before Working Inside Your Computer . . . . . . . . . . . . . . . . . . 102

Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Removing the Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Contents

Replacing the Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Hinge Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Mini-Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Wireless Local Area Network (WLAN) Cards . . . . . . . . . . . . . . 111

Mobile Broadband (WWAN) Cards . . . . . . . . . . . . . . . . . . . . 113

Subscriber Identity Module (SIM) Card . . . . . . . . . . . . . . . . . . . . 115

Internal Card With Bluetooth

®

Wireless Technology . . . . . . . . . . . . . 115

Coin-Cell Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

15 Dell™ QuickSet

16 Traveling With Your Computer

Identifying Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Packing the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Travel Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Traveling by Air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

17 Getting Help

Obtaining Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Technical Support and Customer Service . . . . . . . . . . . . . . . . 123

DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Automated Order-Status Service . . . . . . . . . . . . . . . . . . . . . 125

Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . 125

Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Contents

7

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

18 Specifications

Glossary

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

163

Appendix

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

173

FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

FCC Class B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Macrovision Product Notice . . . . . . . . . . . . . . . . . . . . . . . . . . 174

8

Contents

Finding Information

NOTE:

Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries.

NOTE:

Additional information may ship with your computer.

What Are You Looking For?

• A diagnostic program for my computer

• Drivers for my computer

• Notebook System Software (NSS)

Find It Here

Drivers and Utilities Media

NOTE:

The Drivers and Utilities media may be optional and may not ship with your computer.

Documentation and drivers are already installed on your computer. You can use the media to reinstall drivers (see

Drivers and Utilities media) or to run the Dell Diagnostics

(see "Dell Diagnostics" on page 69).

Readme files may be included on your media to provide up-to-the-minute updates about technical changes to your computer or advanced technicalreference material for technicians or experienced users.

NOTE:

Drivers and documentation updates can be found at support.dell.com

.

Finding Information

9

What Are You Looking For?

• How to set up my computer

• Basic troubleshooting information

• How to run the Dell Diagnostics

• How to remove and install parts

Find It Here

Quick Reference Guide

NOTE:

This document may be optional and may not ship with your computer.

NOTE:

This document is available as a PDF at support.dell.com

.

Dell™ Product Information Guide • Warranty information

• Terms and Conditions (U.S. only)

• Safety instructions

• Regulatory information

• Ergonomics information

• End User License Agreement

• Service Tag and Express Service Code

• Microsoft Windows License Label

Service Tag and Microsoft

®

Windows

®

License

These labels are located on your computer.

• Use the Service Tag to identify your computer when you use support.dell.com

or contact support.

• Enter the Express

Service Code to direct your call when contacting support.

10

Finding Information

What Are You Looking For?

Find It Here

• Solutions — Troubleshooting hints and tips, articles from technicians, online courses, and frequently asked questions

• Community — Online discussion with other Dell customers

• Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system

• Customer Care — Contact information, service call and order status, warranty, and repair information

• Service and support — Service call status and support history, service contract, online discussions with support

• Reference — Computer documentation, details on my computer configuration, product specifications, and white papers

• Downloads — Certified drivers, patches, and software updates

• Notebook System Software (NSS) — If you reinstall the operating system for your computer, you should also reinstall the NSS utility. NSS provides critical updates for your operating system and support for Dell™

3.5-inch USB floppy drives, Intel

®

processors, optical drives, and USB devices. NSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration.

Dell Support Website — support.dell.com

NOTE:

Select your region or business segment to view the appropriate support site.

To download Notebook System Software:

1 Go to support.dell.com

, select your region or business segment, and enter your Service Tag.

2 Select Drivers & Downloads and click Go .

3 Click your operating system and search for the keyword

Notebook System Software .

NOTE:

The support.dell.com

user interface may vary depending on your selections.

• Software upgrades and troubleshooting hints —

Frequently asked questions, hot topics, and general health of your computing environment

Dell Support Utility

The Dell Support Utility is an automated upgrade and notification system installed on your computer. This support provides real-time health scans of your computing environment, software updates, and relevant self-support information. Access the Dell Support Utility from the icon in the taskbar. For more information, see "Dell Support

Utility" on page 72.

• How to use Windows XP

• How to work with programs and files

• How to personalize my desktop

Windows Help and Support Center

1

2

Click Start → Help and Support .

Type a word or phrase that describes your problem and click the arrow icon.

3

4

Click the topic that describes your problem.

Follow the instructions on the screen.

Finding Information

11

What Are You Looking For?

Find It Here

• Information on network activity, the Power Management

Wizard, hotkeys, and other items controlled by Dell

QuickSet.

Dell QuickSet Help

To view Dell QuickSet Help, right-click the Quickset icon in the Microsoft® Windows® taskbar.

• How to reinstall my operating system Operating System media

NOTE:

The Operating System CD may be optional and may not ship with your computer.

The operating system is already installed on your computer.

To reinstall your operating system, use the Operating

System media. See Drivers and Utilities media.

After you reinstall your operating system, use the

Drivers and Utilities media to reinstall drivers for the devices that came with your computer.

Your operating system product key label is located on your computer (see

Microsoft

®

"Service Tag and

Windows

®

License" on page 10).

NOTE:

The color of your media varies based on the operating system you ordered.

12

Finding Information

About Your Computer

Front View

1

9

8

7

6

11

10

5

2

3

4

About Your Computer

13

1 display latch

4 touch pad

7 track stick

10 keyboard and network status lights

2 display

5 touch pad buttons

8 keyboard

11 ambient light sensor

3 device status lights

6 track stick buttons

9 speakers

DISPLAY LATCH — Keeps the display closed.

DISPLAY — For more information about your display, see "Using the Display" on page 39.

DEVICE STATUS LIGHTS

14

Turns on when you turn on the computer and blinks when the computer is in Standby mode.

Turns on when the computer reads or writes data.

NOTICE:

To avoid loss of data, never turn off the computer while the

light is flashing.

Turns on steadily or blinks to indicate battery charge status.

If the computer is connected to an electrical outlet, the light operates as follows:

• Solid green: The battery is charging.

• Flashing green: The battery is almost fully charged.

If the computer is running on a battery, the light operates as follows:

• Off: The battery is adequately charged (or the computer is turned off).

• Flashing orange: The battery charge is low.

• Solid orange: The battery charge is critically low.

TOUCH PAD — Provides the functionality of a mouse. See "Touch Pad" on page 35 for more information.

About Your Computer

TOUCH PAD BUTTONS — Provide the functionality of a mouse. See "Touch Pad" on page 35 for more information.

TRACK STICK BUTTONS — Provide the functionality of a mouse. See "Touch Pad" on page 35 for more information.

TRACK STICK — Provide the functionality of a mouse. See "Touch Pad" on page 35 for more information.

KEYBOARD — The keyboard includes a numeric keypad as well as the Windows logo key. For information on supported keyboard shortcuts, see "Key Combinations" on page 33.

SPEAKERS — To adjust the volume of the integrated speakers, press the volume-control keyboard shortcuts. For more information, see "Key Combinations" on page 33.

KEYBOARD AND NETWORK STATUS LIGHTS

The green lights located above the keyboard indicate the following:

A

9

Turns on when the uppercase letter function is enabled.

Turns on when wireless devices are enabled.

Turns on when the numeric keypad is enabled.

Turns on when the scroll lock function is enabled.

About Your Computer

15

Turns on when Bluetooth

® wireless technology is enabled. To enable or disable Bluetooth wireless technology or other wireless devices, turn the wireless switch on or off.

NOTE:

Bluetooth wireless technology is an optional feature on your computer, so the icon turns on only if

Bluetooth wireless technology is installed on your computer.

For more information, see the documentation that came with your Bluetooth wireless technology.

NOTICE:

To avoid losing data, turn off your computer by performing a Microsoft

®

Windows

® operating system shutdown rather than by pressing the power button.

If the computer stops responding, press and hold the power button until the computer turns off completely (which may take several seconds).

AMBIENT LIGHT SENSOR — Detects available environmental light and automatically increases or decreases the display backlighting to compensate for low-light and high-light environments. Press the <Fn> and left-arrow key to enable or disable the sensor.

Left Side View

1 2 3

4

5 6

1 security cable slot

4 PC Card slot

2 microphone connector

5 Smart Card slot

3 headphone connector

6 Secure Digital memory card slot

NOTE:

The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fans or the computer.

SECURITY CABLE SLOT — Lets you attach a commercially available antitheft device to the computer. For more information, see "Security Cable Lock" on page 59.

MICROPHONE CONNECTOR — Lets you connect a microphone to the connector.

HEADPHONE CONNECTOR — Lets you connect headphones or speakers to the connector.

16

About Your Computer

P C C ARD SLOT — Supports one PC Card, such as a modem or network adapter, or a 34-mm ExpressCard in an adapter. The computer ships with a plastic blank installed in the slot. For more information, see "Installing a PC

Card or an ExpressCard" on page 54.

S MART C ARD SLOT — Supports one smart card.

S ECURE D IGITAL MEMORY CARD SLOT — The Secure Digital memory card slot supports one Secure Digital memory card. Use Secure Digital memory cards to save or back up data.

Right Side View

CAUTION:

Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.

1

2 3

1 air vents 2 wireless switch 3 power button

AIR VENTS — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating.

CAUTION:

Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.

WIRELESS SWITCH — When enabled through Dell QuickSet, this switch can scan for a wireless LAN (WLAN) in your vicinity. You can also use it to rapidly turn off or on any wireless devices such as WLAN cards and internal cards with Bluetooth wireless technology (see "Dell Wi-Fi Catcher™ Network Locator" on page 51).

POWER BUTTON — Press the power button to turn on the computer or exit a power management mode "Power

Management Modes" on page 29.

NOTICE:

To avoid losing data, turn off your computer by performing a Microsoft

®

Windows

® operating system shutdown rather than by pressing the power button.

If the computer stops responding, press and hold the power button until the computer turns off completely (which may take several seconds).

About Your Computer

17

Back View

1 2 3 4 5 6 7

1 network connector (RJ-45)

4 video connector

7 AC adapter connector

2 modem connector (RJ-11)

5 powered USB connector

3 USB connectors

6 IEEE 1394 Connector

NETWORK CONNECTOR ( R J - 4 5 )

NOTICE:

The network connector is slightly larger than the modem connector. To avoid damaging the computer, do not plug a telephone line into the network connector.

Connects the computer to a network. The two lights next to the connector indicate the status of both the connection and the transfer of information for wired network communications.

For information on using the network adapter, see the device user’s guide supplied with your computer. See "Finding

Information" on page 9.

18

About Your Computer

MODEM CONNECTOR ( R J - 1 1 )

Connect the telephone line to the modem connector.

For information on using the modem, see the online modem documentation supplied with your computer. See "Finding

Information" on page 9 for information about accessing online user’s guides.

U S B CONNECTORS

Connect a USB device, such as a mouse, keyboard, or printer. You can also connect the optional floppy drive directly to a USB connector using the optional floppy drive cable.

VIDEO CONNECTOR

Connects an external monitor. For more information, see

"Using the Display" on page 39.

POWERED U S B CONNECTOR

Connect a USB device, such as a mouse, keyboard, or printer. You can also connect the optional floppy drive directly to a USB connector using the optional floppy drive cable.

I E E E 1 3 9 4 C ONNECTOR — Connects devices supporting IEEE 1394 high-speed transfer rates, such as some digital video cameras.

A C ADAPTER CONNECTOR

Connects an AC adapter to the computer.

The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off.

CAUTION:

The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.

NOTICE:

When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable.

About Your Computer

19

NOTE:

The D430 has been optimally designed to be used with the slim Media Base for docking. However, it is compatible with the D-Family D/Port and D/Dock. With the use of the D-Family D/Port and D/Dock, all ports can be effectively utilized except for the 1394 port. If the use of this port is required, it is recommended that you use the

Media Base as your primary docking device.

The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off.

CAUTION:

The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.

NOTICE:

When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable.

Bottom View

CAUTION:

Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.

20

About Your Computer

1

3

4

5

2

3

6

1 battery

4 memory module/WLAN Mini-

Card cover

2 battery charge gauge

5 air vents

3 battery-bay latch release (2)

6 docking device slot

BATTERY — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. For more information, see "Using a Battery" on page 27.

BATTERY CHARGE GAUGE — Provides information on the battery charge. For more information, see "Checking the

Battery Charge" on page 28.

BATTERY BAY LATCH RELEASE ( 2 ) — Releases the battery. See "Replacing the Battery" on page 31 for instructions.

COVER — Covers the compartment that contains one memory module and the WLAN Mini-Card. For additional information, see "Adding and Replacing Parts" on page 101.

MEMORY MODULE / W L A N M INI - C ARD COVER — Covers the compartment that contains the second memory module connector (DIMM B) (see "Memory" on page 155).

AIR VENTS — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating.

CAUTION:

Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.

DOCKING DEVICE SLOT — Lets you attach your computer to a docking device. See the documentation that came

About Your Computer

21

with your docking device for additional information.

NOTICE:

Your computer features Dell Undock & Go™ technology that allows you to undock your computer without going into standby mode. Because the computer may not automatically go into standby mode when it is undocked, be sure the settings in the Power Options control panel do not prohibit the computer from going into standby mode.

If you change the Power Options control panel to prohibit the computer from going into standby mode, you greatly increase the chances of causing your battery to wear down quickly or causing your computer to overheat.

22

About Your Computer

Transferring Information to a New Computer

You can use your operating system "wizards" to help you transfer files and other data from one computer to another—for example, from an old computer to a new computer. For instructions, see the following section that corresponds to the operating system your computer is running.

Microsoft

®

Windows

®

XP

The Microsoft Windows XP operating system provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer data, such as:

• E-mail messages

• Toolbar settings

• Window sizes

• Internet bookmarks

You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer.

NOTE:

You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. To transfer data over a serial connection, you must access the Network Connections utility from the Control Panel and perform additional configuration steps, such as setting up an advanced connection and designating the host computer and the guest computer.

For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge

Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows X P.

This information may not be available in certain countries.

For transferring information to a new computer, you must run the Files and Settings Transfer

Wizard. You can use the optional Operating System media for this process or you can create a wizard disk with the Files and Settings Transfer Wizard.

Running the Files and Settings Transfer Wizard With the Operating System Media

NOTE:

This procedure requires the Operating System media. This media is optional and may not be included with certain computers.

To prepare a new computer for the file transfer:

1 Open the Files and Settings Transfer Wizard: click Start → All Programs → Accessories → System

Tools → Files and Settings Transfer Wizard .

2 When the Files and Settings Transfer Wizard welcome screen appears, click Next .

Transferring Information to a New Computer

23

3 On the Which computer is this?

screen, click New Computer → Next .

4 On the Do you have a Windows XP CD?

screen, click I will use the wizard from the Windows XP

CD → Next .

5 When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time.

To copy data from the old computer:

1 On the old computer, insert the Windows XP Operating System media.

2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks .

3 Under What do you want to do?

, click Transfer files and settings → Next .

4 On the Which computer is this?

screen, click Old Computer → Next .

5 On the Select a transfer method screen, click the transfer method you prefer.

6 On the What do you want to transfer?

screen, select the items you want to transfer and click Next .

After the information has been copied, the Completing the Collection Phase screen appears.

7 Click Finish .

To transfer data to the new computer:

1 On the Now go to your old computer screen on the new computer, click Next .

2 On the Where are the files and settings?

screen, select the method you chose for transferring your settings and files and click Next .

The wizard reads the collected files and settings and applies them to your new computer.

When all of the settings and files have been applied, the Finished screen appears.

3 Click Finished and restart the new computer.

Running the Files and Settings Transfer Wizard Without the Operating System Media

To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media.

To create a wizard disk, use your new computer with Windows XP and perform the following steps:

1 Open the Files and Settings Transfer Wizard: click Start → All Programs → Accessories → System

Tools → Files and Settings Transfer Wizard .

2 When the Files and Settings Transfer Wizard welcome screen appears, click Next .

3 On the Which computer is this?

screen, click New Computer → Next .

4 On the Do you have a Windows XP CD?

screen, click I want to create a Wizard Disk in the following drive → Next.

5 Insert the removable media, such as a writable CD, and click OK .

24

Transferring Information to a New Computer

6 When the disk creation completes and the Now go to your old computer message appears, do not click Next .

7 Go to the old computer.

To copy data from the old computer:

1 On the old computer, insert the wizard disk.

2 Click Start → Run .

3 In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK .

4 On the Files and Settings Transfer Wizard welcome screen, click Next .

5 On the Which computer is this?

screen, click Old Computer → Next .

6 On the Select a transfer method screen, click the transfer method you prefer.

7 On the What do you want to transfer?

screen, select the items you want to transfer and click Next .

After the information has been copied, the Completing the Collection Phase screen appears.

8 Click Finish .

To transfer data to the new computer:

1 On the Now go to your old computer screen on the new computer, click Next .

2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next . Follow the instructions on the screen.

The wizard reads the collected files and settings and applies them to your new computer.

When all of the settings and files have been applied, the Finished screen appears.

3 Click Finished and restart the new computer.

NOTE:

For more information about this procedure, search support.dell.com

for document #154781, titled What Are

The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft

®

Windows

®

XP Operating System?

.

NOTE:

Access to the Dell™ Knowledge Base document may not be available in certain countries.

Microsoft Windows Vista™

1 Click the Windows Vista Start button, , and then click Transfer files and settings → Start

Windows Easy Transfer.

2 In the User Account Control dialog box, click Continue .

3 Click Start a new transfer or Continue a transfer in progress .

4 Follow the instructions provided on the screen by the Windows Easy Transfer wizard.

Transferring Information to a New Computer

25

26

Transferring Information to a New Computer

Using a Battery

Battery Performance

NOTE:

For information about the Dell warranty for your computer, see the Product Information Guide or separate paper warranty document that shipped with your computer.

For optimal computer performance and to help preserve BIOS settings, operate your Dell™ portable computer with the main battery installed at all times. One battery is supplied as standard equipment in the battery bay.

NOTE:

Because the battery may not be fully charged, use the AC adapter to connect your new computer to an electrical outlet the first time you use the computer. For best results, operate the computer with the AC adapter until the battery is fully charged. To view battery charge status, check the Power Meter in Power

Options (see "Accessing Power Options Properties" on page 31).

Battery operating time varies depending on operating conditions.

NOTE:

Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer.

NOTE:

It is recommended that you connect your computer to an electrical outlet when writing to a CD or DVD.

Operating time is significantly reduced when you perform operations including, but not limited to, the following:

• Using optical drives.

• Using wireless communications devices, PC Cards, Express Cards, media memory cards, or USB devices.

• Using high-brightness display settings, 3D screen savers, or other power-intensive programs such as complex 3D graphics applications.

• Running the computer in maximum performance mode. See "Configuring Power Management

Settings" on page 31 for information about accessing Windows Power Options Properties or Dell

QuickSet, which you can use to configure power management settings.

You can check the battery charge before you insert the battery into the computer (see "Checking the

Battery Charge" on page 28). You can also set power management options to alert you when the battery charge is low (see "Configuring Power Management Settings" on page 31).

CAUTION:

Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The lithium ion battery is designed to work with your

Dell computer. Do not use a battery from another computer with your computer.

Using a Battery

27

CAUTION:

Do not dispose of batteries with household waste. When your battery no longer holds a charge, call your local waste disposal or environmental agency for advice on disposing of a lithium-ion battery. See "Battery

Disposal" in the Product Information Guide .

CAUTION:

Misuse of the battery may increase the risk of fire or chemical burn. Do not puncture, incinerate, disassemble, or expose the battery to temperatures above 65°C (149°F). Keep the battery away from children.

Handle damaged or leaking batteries with extreme care. Damaged batteries may leak and cause personal injury or equipment damage.

Checking the Battery Charge

The Dell QuickSet Battery Meter, the Microsoft Windows Power Meter window and icon, the battery charge gauge and health gauge, and the low-battery warning provide information on the battery charge.

Dell™ QuickSet Battery Meter

If Dell QuickSet is installed, press <Fn><F3> to display the QuickSet Battery Meter. The Battery

Meter displays status, battery health, charge level, and charge completion time for the battery in your computer.

For more information about QuickSet, right-click the QuickSet icon in the taskbar, and click Help .

Microsoft

®

Windows

®

Power Meter

The Windows Power Meter indicates the remaining battery charge. To check the Power Meter, doubleclick the icon on the taskbar.

If the computer is connected to an electrical outlet, a icon appears.

Charge Gauge

By either pressing once or pressing and holding the status button on the charge gauge on the battery, you can check:

• Battery charge (check by pressing and releasing the status button)

• Battery health (check by pressing and holding the status button)

The battery operating time is largely determined by the number of times it is charged. After hundreds of charge and discharge cycles, batteries lose some charge capacity—or battery health. That is, a battery can show a status of "charged" but maintain a reduced charge capacity (health).

Check the Battery Charge

To check the battery charge, press and release the status button on the battery charge gauge to illuminate the charge-level lights. Each light represents approximately 20 percent of the total battery charge. For example, if the battery has 80 percent of its charge remaining, four of the lights are on. If no lights appear, the battery has no charge.

28

Using a Battery

Check the Battery Health

NOTE:

You can check battery health in one of two ways: by using the charge gauge on the battery as described below and by using the Battery Meter in Dell QuickSet. For information about QuickSet, right-click the icon in the taskbar, and click Help .

To check the battery health using the charge gauge, press and hold the status button on the battery charge gauge for at least 3 seconds. If no lights appear, the battery is in good condition, and more than 80 percent of its original charge capacity remains. Each light represents incremental degradation. If five lights appear, less than 60 percent of the charge capacity remains, and you should consider replacing the battery. See "Battery" on page 159 for more information about the battery operating time.

Low-Battery Warning

NOTICE:

To avoid losing or corrupting data, save your work immediately after a low-battery warning. Then connect the computer to an electrical outlet. If the battery runs completely out of power, hibernate mode begins automatically.

A pop-up window warns you when the battery charge is approximately 90 percent depleted. The computer enters hibernate mode when the battery charge is at a critically low level.

You can change the settings for the battery alarms in QuickSet or the Power Options Properties window.

See "Configuring Power Management Settings" on page 31 for information about accessing QuickSet or the Power Options Properties window.

Conserving Battery Power

Perform the following actions to conserve battery power:

• Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is used and recharged.

• Place the computer in standby mode or hibernate mode when you leave the computer unattended for long periods of time. See "Power Management Modes" on page 29.

• Use the Power Management Wizard or the Power Options Properties window to select options to optimize your computer’s power usage. These options can also be set to change when you press the power button, close the display, or press <Fn><Esc>.

NOTE:

See "Configuring Power Management Settings" on page 31 for information on conserving battery power.

Power Management Modes

Standby and Sleep Mode

Standby mode (sleep mode in Microsoft Windows Vista™) conserves power by turning off the display and the hard drive after a predetermined period of inactivity (a time-out). When the computer exits standby or sleep mode, it returns to the same operating state it was in before entering standby or sleep mode.

Using a Battery

29

NOTICE:

If your computer loses AC and battery power while in standby or sleep mode, it may lose data.

To enter standby mode in Windows XP, click the Start button, click Turn off computer , and then click

Stand by .

To enter sleep mode in Windows Vista, click the Windows Vista Start button , and then click Sl eep .

Depending on how you set the power management options in the Power Options Properties window or the QuickSet Power Management Wizard, you may also use one of the following methods:

• Press the power button.

• Close the display.

• Press <Fn><Esc>.

To exit standby or sleep mode, press the power button or open the display, depending on how you set the power management options. You cannot make the computer exit standby or sleep mode by pressing a key or touching the touch pad.

Hibernate Mode

Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer. When the computer exits hibernate mode, it returns to the same operating state it was in before entering hibernate mode.

NOTICE:

You cannot remove devices or undock your computer while your computer is in hibernate mode.

Your computer enters hibernate mode if the battery charge level becomes critically low.

To manually enter hibernate mode in Windows XP, click the Start button, click Turn off computer , press and hold <Shift>, and then click Hibernate .

To manually enter hibernate mode in Windows Vista, click the Windows Vista Start button , and then click Hibernate .

Depending on how you set the power management options in the Power Options Properties window or the QuickSet Power Management Wizard, you may also use one of the following methods to enter hibernate mode:

• Press the power button.

• Close the display.

NOTE:

Some PC Cards or Express Cards may not operate correctly after the computer exits hibernate mode.

Remove and reinsert the card (see "Removing a PC Card or Blank" on page 56), or restart (reboot) your computer.

To exit hibernate mode, press the power button. The computer may take a short time to exit hibernate mode. You cannot make the computer exit hibernate mode by pressing a key or touching the touch pad.

For more information on hibernate mode, see the documentation that came with your operating system.

30

Using a Battery

Configuring Power Management Settings

You can use the QuickSet Power Management Wizard or Windows Power Options Properties to configure the power management settings on your computer. For more information about QuickSet, right-click the QuickSet icon in the taskbar and click Help .

Accessing Power Options Properties

Windows XP

C lick the Start button, point to Control Panel → Performance and Maintenance , and then click Power

Options

Windows Vista

Click the Windows Vista Start button , click Control Panel → System and Maintenance and then click Power Options .

Charging the Battery

When you connect the computer to an electrical outlet or install a battery while the computer is connected to an electrical outlet, the computer checks the battery charge and temperature. If necessary, the AC adapter then charges the battery and maintains the battery charge.

NOTE:

With Dell™ ExpressCharge™, when the computer is turned off, the AC adapter charges a completely discharged battery to 80 percent in about 1 hour and to 100 percent in approximately 2 hours. Charge time is longer with the computer turned on. You can leave the battery in the computer for as long as you like. The battery’s internal circuitry prevents the battery from overcharging.

If the battery is hot from being used in your computer or being in a hot environment, the battery may not charge when you connect the computer to an electrical outlet.

The battery is too hot to start charging if the light flashes alternately green and orange. Disconnect the computer from the electrical outlet and allow the computer and the battery to cool to room temperature. Then connect the computer to an electrical outlet to continue charging the battery.

For information about resolving problems with a battery, see "Power Problems" on page 83.

Replacing the Battery

CAUTION:

Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer.

CAUTION:

Before performing these procedures, turn off the computer, disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer.

NOTICE:

You must remove all external cables from the computer to avoid possible connector damage.

Using a Battery

31

To remove the battery:

1 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.

2 Ensure that the computer is turned off.

3 Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay.

1

2

1 battery-bay latch releases (2) 2 battery

BATTERY BAY LATCH RELEASES ( 2 ) — Releases the battery.

BATTERY — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet.

To replace the battery, place the battery in the bay and press down until the battery-bay latch release clicks.

Storing a Battery

Remove the battery when you store your computer for an extended period of time. A battery discharges during prolonged storage. After a long storage period, recharge the battery fully (see "Charging the

Battery" on page 31) before you use it.

32

Using a Battery

Using the Keyboard and Touch Pad

Numeric Keypad

numeric keypad

The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, hold down <Fn> and press the desired key.

• To enable the keypad, press <Num Lk>. The

9

light indicates that the keypad is active.

• To disable the keypad, press <Num Lk> again.

Key Combinations

System Functions

<Ctrl><Shift><Esc> Opens the Task Manager window.

Using the Keyboard and Touch Pad

33

Battery

<Fn><F3>

Optical Drive Tray

<Fn><F10>

Display Functions

<Fn><F8>

<Fn><F7>

<Fn> and left-arrow key

<Fn> and up-arrow key

<Fn> and down-arrow key

Power Management

<Fn><Esc>

Displays the Dell™ QuickSet Battery Meter (see "Dell™

QuickSet Battery Meter" on page 28).

Ejects the tray out of the drive if Dell QuickSet is installed (see "Dell™ QuickSet" on page 119).

Switches the video image to the next display option. The options include the integrated display, an external monitor, and both displays simultaneously.

Scales between wide-screen and standard aspect ratio video resolutions.

Activates the ambient light sensor, which controls brightness of the display based on light level in the current environment.

Increases brightness on the integrated display only (not on an external monitor).

Decreases brightness on the integrated display only (not on an external monitor).

Activates a power management mode. You can reprogram this keyboard shortcut to activate a different power management mode using the Advanced tab in the

Power Options Properties window (see "Power

Management Modes" on page 29).

Puts the computer into hibernate mode. Dell QuickSet is required (see "Dell™ QuickSet" on page 119).

<Fn><F1>

Speaker Functions

<Fn><Page Up>

<Fn><Page Dn>

34

Using the Keyboard and Touch Pad

Increases the volume of the integrated speakers and external speakers, if attached.

Decreases the volume of the integrated speakers and external speakers, if attached.

<Fn><End> Enables and disables the integrated speakers and external speakers, if attached.

Microsoft

®

Windows

®

Logo Key Functions

Windows logo key and <m> Minimizes all open windows

Windows logo key and <Shift><m> Restores all minimized windows. This key combination functions as a toggle to restore minimized windows following the use of the

Windows logo key and <m> key combination.

Windows logo key and <e>

Windows logo key and <r>

Runs Windows Explorer.

Opens the Run dialog box.

Windows logo key and <f> Opens the Search Results dialog box.

Windows logo key and <Ctrl><f> Opens the Search Results-Computer dialog box (if the computer is connected to a network).

Windows logo key and <Pause> Opens the System Properties dialog box.

To adjust keyboard operation, such as the character repeat rate, open the Control Panel, click Printers and Other Hardware , and click Keyboard . For information about the Control Panel, see the Windows

Help and Support Center. To access the Help and Support Center, see "Windows Help and Support

Center" on page 11.

Touch Pad

The touch pad detects the pressure and movement of your finger to allow you to move the cursor on the display. Use the touch pad and touch pad buttons as you would use a mouse.

Using the Keyboard and Touch Pad

35

1

2

3

1 track stick buttons 2 touch pad 3 touch pad buttons

TRACK STICK BUTTONS — Provide the functionality of a mouse.

TOUCH PAD — Provides the functionality of a mouse.

TOUCH PAD BUTTONS — Provide the functionality of a mouse.

• To move the cursor, lightly slide your finger over the touch pad.

• To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button.

• To select and move (or drag) an object, position the cursor on the object and tap twice on the touch pad. On the second tap, leave your finger on the touch pad and move the selected object by sliding your finger over the surface.

• To double-click an object, position the cursor on the object and tap twice on the touch pad or use your thumb to press the left touch-pad button twice.

You can also use the track stick to move the cursor. Press the track stick left, right, up, or down to change the direction of the cursor on the display. Use the track stick and track stick buttons as you would use a mouse.

36

Using the Keyboard and Touch Pad

Fingerprint Reader (optional)

1

1 fingerprint reader (optional)

NOTE:

The fingerprint reader is optional and may not be installed on your computer. For information on how to activate and use the security management software that controls the fingerprint reader, see "Security

Management Software" on page 64.

Customizing the Touch Pad and Track Stick

You can use the Mouse Properties window to disable the touch pad and track stick or adjust their settings.

1 Open the Control Panel, and then click Mouse. For information about the Control Panel, see the

Windows Help and Support Center. To access the Help and Support Center, see "Windows Help and

Support Center" on page 11.

2 In the Mouse Properties window:

• Click the Device Select tab to disable the touch pad and track stick.

• Click the Touch Pad tab to adjust touch pad and track stick settings.

3 Click OK to save the settings and close the window.

Changing the Track Stick Cap

You can replace your track stick cap if it wears down from prolonged use. You can purchase additional caps by visiting the Dell website at dell.com

.

Using the Keyboard and Touch Pad

37

1 Pull the cap off the track stick.

2 Align the new cap over the square track-stick post and gently press the cap down onto the post.

NOTICE:

The track stick can damage the display if it is not properly seated on the post.

3 Test the track stick to ensure that the cap is seated properly.

38

Using the Keyboard and Touch Pad

Using the Display

Adjusting Brightness

When a Dell™ computer is running on battery power, you can conserve power by setting the display brightness to the lowest comfortable setting by pressing <Fn> and the up- or down-arrow key on the keyboard.

NOTE:

Brightness key combinations only affect the display on your portable computer, not monitors or projectors that you attach to your portable computer or docking device. If your computer is connected to an external monitor and you try to change the brightness level, the Brightness Meter may appear, but the brightness level on the external device does not change.

You can press the following keys to adjust display brightness:

• Press <Fn> and the up-arrow key to increase brightness on the integrated display only (not on an external monitor).

• Press <Fn> and the down-arrow key to decrease brightness on the integrated display only (not on an external monitor).

Switching the Video Image From Your Computer Display to a

Projector

When you start the computer with an external device (such as an external monitor or projector) attached and turned on, the image may appear on either the computer display or the external device.

Press <Fn><F8> to switch the video image between the display only, the external device only, or the display and the external device simultaneously.

Making Images and Text Look Bigger or Sharper on the Screen:

Setting Display Resolution and Refresh Rate

NOTE:

If you change the display resolution from the current settings, the image may appear blurry or text may be hard to read if you change the resolution to one not supported by your computer and display. Before you change any of the display settings, make a note of the current settings so you can change back to the previous settings if you need to.

Using the Display

39

You can enhance the legibility of text and change the appearance of images on the screen by adjusting display resolution. As you increase resolution, items appear smaller on the screen. In contrast, lower resolution causes text and images to appear larger and can benefit people with vision impairments. To display a program at a specific resolution, both the video card and the display must support the program, and the necessary video drivers must be installed.

NOTE:

Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dellinstalled operating system.

If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values.

To set the display resolution and refresh rate for your display, perform the steps in the following section that corresponds to the operating system your computer is using.

Microsoft

®

Windows

®

XP

1 Click Start → Settings → Control Panel .

2 Under Pick a category , click Appearance and Themes .

3 Under Pick a task...

, click the area you want to change, or under or pick a Control Panel icon , click

Display .

4 In the Display Properties window, click the Settings tab.

5 Try different settings for Color quality and Screen resolution .

NOTE:

As the resolution increases, icons and text appear smaller on the screen.

Microsoft Windows Vista™

1 Click the Windows Vista Start button, , and click Control Panel .

2 Under Appearance and Personalization , click Adjust screen resolution .

3 In the Display Settings window, under Resolution , slide the slide bar to the left/right to decrease/increase the screen resolution.

4 Click How do I get the best display?

for further instructions.

If the video resolution setting is higher than that supported by the display, the computer enters pan mode. In pan mode, the entire video image cannot be displayed at one time, and the taskbar that usually appears at the bottom of the desktop may no longer be visible. To view the parts of the video image that are not visible, you can use the touch pad or track stick to "pan" (or move ) the image up, down, left, and right.

NOTICE:

You can damage an external monitor by using an unsupported refresh rate. Before adjusting the refresh rate on an external monitor, see the user’s guide for the monitor.

40

Using the Display

Using an External Monitor Simultaneously as an Extension of Your

Computer Display

You can attach an external monitor or projector to your computer and use it as an extension of your display (known as "dual independent display" or "extended desktop" mode). This mode allows you to use both screens independently and drag objects from one screen to the other, effectively doubling the amount of viewable work space.

To use extended desktop mode, perform the steps in the following section that corresponds to the operating system your computer is using.

Microsoft

®

Windows

®

XP

1 Connect the external monitor, TV, or projector to the computer.

2 Click Start → Settings → Control Panel .

3 Under Pick a category , click Appearance and Themes .

4 Under Pick a task...

, click the area you want to change, or under or pick a Control Panel icon , click

Display .

5 In the Display Properties window, click the Settings tab.

NOTE:

If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest supported values. For more information, see your operating system documentation.

6 Click the monitor 2 icon, click the Extend my Windows desktop... check box, and then click Apply .

7 Change Screen Area to the appropriate sizes for both displays and click Apply .

8 If prompted to restart the computer, click Apply the new color setting without restarting and click

OK .

9 If prompted, click OK to resize your desktop.

10 If prompted, click Yes to keep the settings.

11 Click OK to close the Display Properties window.

To disable dual independent display mode:

1 Click the Settings tab in the Display Properties window.

2 Click the monitor 2 icon, uncheck the Extend my Windows desktop onto this monitor option, and then click Apply .

If necessary, press <Fn><F8> to bring the screen image back to the computer display.

Microsoft Windows Vista™

1 Click the Windows Vista Start button, , and click Control Panel .

2 Under Appearance and Personalization , click Adjust screen resolution .

Using the Display

41

3 In the Display Settings window, click the monitor 2 icon, click the Extend the desktop onto this monitor check box, and then click Apply .

4 Click OK to close the Display Settings window.

To disable extended desktop mode:

1 In the Display Settings window, click the Settings tab.

2 Click the monitor 2 icon, uncheck the Extend the desktop onto this monitor option, and then click

Apply .

Using an External Monitor as Your Primary Display: Swapping

Primary and Secondary Displays

To swap your primary and secondary display designations (for example, to use your external monitor as your primary display after docking), perform the steps in the following section that corresponds to the operating system your computer is using.

Microsoft

®

Windows

®

XP

1 Click the Start button and click Control Panel .

2 Under Pick a category , click Appearance and Themes .

3 Under Pick a task...

, click the area you want to change, or under or pick a Control Panel icon , click

Display .

4 Click the Settings tab → Advanced → Displays tab.

See the documentation that came with your video card for additional information.

Microsoft Windows Vista™

1 Click the Windows Vista Start button, , and click Control Panel .

2 Under Appearance and Personalization , click Adjust screen resolution .

3 In the Display Settings window, click the monitor 2 icon, click the This is my main monitor check box, and then click Apply .

4 Click OK to close the Display Settings window.

42

Using the Display

Setting Up and Using Networks

Setting up a computer network provides connectivity between your computer and the Internet, another computer, or a network. For example, with a network set up in a home or small office you can print to a shared printer, access drives and files on another computer, browse other networks, or access the Internet. You can set up a local area network (LAN) using a network or broadband modem cable or set up a wireless LAN (WLAN).

The Microsoft

®

Windows

®

XP and Microsoft Windows Vista™ operating systems provide wizards to help guide you through the process of networking computers. For more information about

Networking, see the Windows Help and Support Center (see "Windows Help and Support Center" on page 11).

Connecting a Network or Broadband Modem Cable

Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it.

1 Connect the network cable to the network adapter connector on the back of your computer.

NOTE:

Insert the cable connector until it clicks into place, and then gently pull the cable to ensure that it is securely attached.

2 Connect the other end of the network cable to a network connection device or a network wall connector.

NOTE:

Do not use a network cable with a telephone wall connector.

Setting Up and Using Networks

43

Setting Up a Network in the Microsoft® Windows® XP Operating

System

1 Click Start → All Programs → Accessories → Communications → Network Setup Wizard → Next →

Checklist for creating a network .

NOTE:

Selecting the connection method labeled This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack 2 (SP2).

2 Complete the checklist.

3 Return to the Network Setup Wizard and follow the instructions in the wizard.

Setting Up a Network in the Microsoft Windows Vista™ Operating

System

1 Click the Windows Vista Start button, network .

, and then click

2 Select an option under Choose a connection option .

3 Click Next , and then follow the instructions in the wizard.

Connect To → Set up a connection or

44

Setting Up and Using Networks

Wireless Local Area Network

A WLAN is a series of interconnected computers that communicate with each other over the air waves rather than through a network cable connected to each computer. In a WLAN, a radio communications device called an access point or wireless router connects network computers and provides Internet, or network, access. The access point or wireless router and the wireless network card in the computer communicate by broadcasting data from their antennas over the air waves.

What You Need to Establish a WLAN Connection

Before you can set up a WLAN, you need:

• High-speed (broadband) Internet access (such as cable or DSL)

• A broadband modem that is connected and working

• A wireless router or access point

• A wireless network card for each computer that you want to connect to your WLAN

• A network cable with a network (RJ-45) connector

Checking Your Wireless Network Card

Depending on what you selected when you purchased your computer, the computer has a variety of configurations. To confirm that your computer has a wireless network card and to determine the type of card, use one of the following:

• The Start button and the Connect To option

• The order confirmation for your computer

Start Button and Connect To Option

In Microsoft Windows XP , click Start → Connect To → Show all connections .

In Microsoft Windows Vista , click → Connect To → View network computers and devices .

NOTE:

If your computer is set to the Classic Start menu option, you can view network connections by clicking the

Start

Settings

Network Connections . If Wireless Network Connection does not appear, you may not have a wireless network card. If Wireless Network Connection does not appear under LAN or High-Speed Internet, you may not have a wireless network card.

If Wireless Network Connection appears, you have a wireless network card. To view detailed information about the wireless network card:

1 Right-click Wireless Network Connection .

2 Click Properties .

The Wireless Network Connection Properties window appears. The wireless network card’s name and model number are listed on the General tab.

Setting Up and Using Networks

45

The Order Confirmation for Your Computer

The order confirmation that you received when you ordered your computer lists the hardware and software that shipped with your computer.

Setting Up a New WLAN Using a Wireless Router and a Broadband Modem

1 Contact your Internet service provider (ISP) to obtain specific information about the connection requirements for your broadband modem.

2 Ensure that you have wired Internet access through your broadband modem before you attempt to set up a wireless Internet connection (see "Connecting a Network or Broadband Modem Cable" on page 43).

3 Install any software required for your wireless router. Your wireless router may have been shipped with an installation CD. Installation CDs usually contain installation and troubleshooting information.

Install the required software according to the instructions provided by the router manufacturer.

4 Shut down your computer and any other wireless-enabled computers in the vicinity through the Start or menu.

5 Disconnect your broadband modem power cable from the electrical outlet.

6 Disconnect the network cable from the computer and the modem.

7 Disconnect the AC adapter cable from your wireless router to ensure that there is no power connected to the router.

NOTE:

Wait for a minimum of 5 minutes after disconnecting your broadband modem before you continue with the network setup.

8 Insert a network cable into the network (RJ-45) connector on the unpowered broadband modem.

9 Connect the other end of the network cable into the Internet network (RJ-45) connector on the unpowered wireless router.

10 Ensure that no network or USB cables other than the network cable connecting the modem and the wireless router are connected to the broadband modem.

NOTE:

Restart your wireless equipment in the order described below to prevent a potential connection failure.

11 Turn on only your broadband modem and wait for at least 2 minutes for the broadband modem to stabilize. After 2 minutes, proceed to step 12.

12 Turn on your wireless router and wait for at least 2 minutes for the wireless router to stabilize. After 2 minutes, proceed to the step 13.

13 Start your computer and wait until the boot process completes.

14 See the documentation that came with your wireless router to set up the wireless router:

• Establish communication between your computer and your wireless router.

• Configure your wireless router to communicate with your broadband router.

46

Setting Up and Using Networks

• Find out your wireless router’s broadcast name. The technical term for the name of your router’s broadcast name is Service Set Identifier (SSID) or network name.

15 If necessary, configure your wireless network card to connect to the wireless network (see "Connecting to a WLAN" on page 47).

Connecting to a WLAN

NOTE:

Before you connect to a WLAN, ensure that you have followed the instructions in "Wireless Local Area

Network" on page 45.

NOTE:

The following networking instructions do not apply to internal cards with Bluetooth

®

wireless technology or cellular products.

This section provides general procedures for connecting to a network using wireless technology. Specific network names and configuration details vary. See "Wireless Local Area Network" on page 45 for more information about how to prepare for connecting your computer to a WLAN.

Your wireless network card requires specific software and drivers for connecting to a network. The software is already installed.

NOTE:

If the software is removed or corrupted, follow the instructions in the user documentation for your wireless network card. Verify the type of wireless network card installed in your computer and then search for that name on the Dell™ Support website at support.dell.com

. For information on the type of wireless network card that is installed in your computer, see "Checking Your Wireless Network Card" on page 45.

Determining the Wireless Network Device Manager

Depending on the software installed on your computer, different wireless configuration utilities may manage your network devices:

• Your wireless network card’s client utility

• The Windows XP or Windows Vista operating system

In Windows XP:

To determine which wireless configuration utility is managing your wireless network card in Windows

XP:

1 Click Start → Settings → Control Panel → Network Connections .

2 Right-click the Wireless Network Connection icon, and then click View Available Wireless Networks .

If the Choose a wireless network window states Windows cannot configure this connection , the wireless network card’s client utility is managing the wireless network card.

If the Choose a wireless network window states Click an item in the list below to connect to a wireless network in range or to get more information , the Windows XP operating system is managing the wireless network card.

In Windows Vista:

To determine which wireless configuration utility is managing your wireless network card in Windows

Vista:

Setting Up and Using Networks

47

1 Click → Connect To → Manage wireless networks .

2 Double-click a profile to open the wireless network properties screen.

For specific information about the wireless configuration utility installed on your computer, see your wireless network documentation in the Windows Help and Support Center (see "Windows Help and

Support Center" on page 11).

Completing the Connection to the WLAN

When you turn on your computer and a network (for which your computer is not configured) is detected in the area, a pop-up appears near the network icon in the notification area (in the lower-right corner of the Windows desktop).

Follow the instructions provided in any utility prompts that appear on your screen.

Once you have configured your computer for the wireless network that you selected, another pop-up notifies you that your computer is connected to that network.

Thereafter, whenever you log on to your computer within the range of the wireless network that you selected, the same pop-up notifies you of the wireless network connection.

NOTE:

If you select a secure network, you must enter a Wired Equivalent Privacy (WEP) or WiFi Protected Access

(WPA) key when prompted. Network security settings are unique to your network. Dell cannot provide this information.

NOTE:

Your computer can take up to 1 minute to connect to the network.

Enabling/Disabling the Wireless Network Card

NOTE:

If you are unable to connect to a wireless network, ensure that you have all the components for establishing a WLAN (see "What You Need to Establish a WLAN Connection" on page 45).

To enable or disable the network card, see "Connecting to a Mobile Broadband Network" on page 50.

Monitoring the Status of the Wireless Network Card Through Dell QuickSet

The wireless activity indicator provides you with an easy way to monitor the status of your computer’s wireless devices. To turn the wireless activity indicator on or off, click the QuickSet icon in the taskbar and select Hotkey Popups . If Wireless Activity Indicator Off is not checked, the indicator is on. If

Wireless Activity Indicator Off is checked, the indicator is off.

The wireless activity indicator displays whether your computer’s integrated wireless devices are enabled or disabled. When you turn the wireless networking function on or off, the wireless activity indicator changes to display the status.

For more information about the Dell QuickSet wireless activity indicator, right-click the QuickSet icon in the taskbar and select Help .

48

Setting Up and Using Networks

Mobile Broadband (or Wireless Wide Area Network)

A Mobile Broadband network, also known as a Wireless Wide Area Network (WWAN), is a high-speed digital cellular network that provides Internet access over a much wider geographical area than a WLAN, which typically covers only from 100 to 1000 feet. Your computer can maintain Mobile Broadband network access as long as the computer is within a cellular-data coverage zone. Contact your service provider for coverage of a high-speed digital cellular network.

NOTE:

Even if you are able to make a call from your cellular phone in a specific geographical location, that location may not necessarily be within a cellular-data coverage zone.

What You Need to Establish a Mobile Broadband Network Connection

NOTE:

Depending on your computer, you can use either a Mobile Broadband ExpressCard or Mini-Card, but not both, to establish a Mobile Broadband network connection.

To set up a Mobile Broadband network connection, you need:

• A Mobile Broadband ExpressCard or activated Mini-Card (depending on your computer’s configuration)

NOTE:

For instructions on using ExpressCards, see "Installing a PC Card or an ExpressCard" on page 54.

• An activated Mobile Broadband ExpressCard or activated Subscriber Identity Module (SIM) for your service provider

• The Dell Mobile Broadband Card Utility (already installed on your computer if you purchased the card when you purchased your computer, or on the CD that accompanied your card if purchased separately from your computer)

If the utility is corrupted or deleted from your computer, see the Dell Mobile Broadband Card Utility user’s guide for instructions. The user’s guide is available through the Windows Help and Support

Center (see "Windows Help and Support Center" on page 11 ) or on the CD that accompanied your card if you purchased it separately from your computer.

Checking Your Dell Mobile Broadband Card

Depending on what you selected when you purchased your computer, the computer has a variety of configurations. To determine your computer configuration, see one of the following:

• Your order confirmation

• Microsoft Windows Help and Support Center

To check your Mobile Broadband card in the Windows Help and Support Center:

1 Click Start → Help and Support → Use Tools to view your computer information and diagnose problems .

2 Under Tools , click My Computer Information → Find information about the hardware installed on this computer.

Setting Up and Using Networks

49

On the My Computer Information - Hardware screen, you can view the type of Mobile Broadband card installed in your computer as well as other hardware components.

NOTE:

The Mobile Broadband card is listed under Modems .

Connecting to a Mobile Broadband Network

NOTE:

These instructions only apply to Mobile Broadband ExpressCards or Mini-Cards. They do not apply to internal cards with wireless technology.

NOTE:

Before you connect to the Internet, you must activate Mobile Broadband service through your cellular service provider. For instructions and for additional information about using the Dell Mobile Broadband Card Utility, see the user's guide available through the Windows Help and Support Center (see "Windows Help and Support

Center" on page 11). The user's guide is also available on the Dell Support website at support.dell.com

and on the

CD included with your Mobile Broadband card if you purchased the card separately from your computer.

Use the Dell Mobile Broadband Card Utility to establish and manage a Mobile Broadband network connection to the Internet:

1 Click the Dell Mobile Broadband Card Utility icon on the Windows desktop, to run the utility.

2 Click Connect .

NOTE:

The Connect button changes to the Disconnect button.

3 Follow the instructions on the screen to manage the network connection with the utility.

Or

1 Click Start → All Programs → Dell Wireless .

2 Click Dell Wireless Broadband and follow the instructions on the screen.

NOTE:

If you are unable to connect to a Mobile Broadband network, ensure that you have all the components for establishing a Mobile Broadband connection (see "What You Need to Establish a Mobile Broadband Network

Connection" on page 49), and then verify that your Mobile Broadband card is enabled by verifying the setting of the wireless switch.

You can turn your Mobile Broadband card on and off using the wireless switch on your computer.

You can turn your computer’s wireless devices on and off with the wireless switch on the left side of the computer (see "Left Side View" on page 16).

If the switch is in the "on" position, move the switch to the "off" position to disable the switch and the

Mobile Broadband card. If the switch is in the "off" position, move the switch to the "on" position to enable the switch and the Dell Mobile Broadband card. For information about the wireless switch positions, see "Dell Wi-Fi Catcher™ Network Locator" on page 51

To monitor the status of your wireless device, see "Monitoring the Status of the Wireless Network Card

Through Dell QuickSet" on page 48.

50

Setting Up and Using Networks

Managing Your Network Settings Through the Dell QuickSet Location Profiler

The Dell QuickSet Location Profiler helps you manage network settings that correspond to your computer’s physical location. It includes two categories of profile settings:

• Location Profile Settings

• General Mobility Settings

You can use Location Profile Settings to create profiles for accessing the Internet with your computer in your office, home, or other public places with Internet services. General Mobility Settings allows you to change the way network connections are handled. The profiles consist of different network settings and equipment that you need when using your computer in different locations.

For more information about Dell QuickSet, right-click the QuickSet icon in the taskbar and select Help .

Dell Wi-Fi Catcher™ Network Locator

The wireless switch on your Dell computer uses the Dell Wi-Fi Catcher Network Locator to scan specifically for WiFi WLAN in your vicinity. For more information about the wireless switch, see "Dell

Wi-Fi Catcher™ Network Locator" on page 51.

To scan for WiFi WLAN, slide and hold the switch in the "momentary" position for a few seconds. The

Wi-Fi Catcher Network Locator functions regardless of whether your computer is turned on or off, in hibernate mode, or in standby mode, as long as the switch is configured through Dell QuickSet or the

BIOS (system setup program) to control WiFi network connections.

Because the Wi-Fi Catcher Network Locator is disabled and not configured for use when your computer is shipped to you, you must first use Dell QuickSet to enable and configure the switch to control WiFi network connections.

Microsoft

®

Windows

®

Firewall

Windows Firewall provides basic protection from unauthorized access to your computer while it is connected to the Internet. Windows Firewall is automatically enabled when you run the Network Setup

Wizard.

When Windows Firewall is enabled for a network connection, the firewall icon appears with a red background in the Network Connections section of the Control Panel.

NOTE:

Enabling Windows Firewall does not reduce the need for virus-checking software.

For more information, click Start → Control Panel → Security → Windows Firewall , or see "Windows Help and Support Center" on page 11.

Setting Up and Using Networks

51

52

Setting Up and Using Networks

Using Cards

Card Types

This computer supports the following PC Cards, 34-mm ExpressCard (with adapter), SD (Secure

Digital) card, and smart cards.

See "Installing a Smart Card" on page 60 for more information on smart cards.

See "Specifications" on page 155 for information on supported card types.

NOTE:

A PC Card is not a bootable device.

The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its functionality.

1

1 54-mm ExpressCard

( not supported by your computer)

2 3

2 34-mm ExpressCard

(supported with an adapter)

3 PC Card

(supported by your computer)

Using Cards

53

Card Blanks

Your computer shipped with a plastic blank installed in the card slots. Blanks protect unused slots from dust and other particles. Save the blank for use when no card is installed in the slot; blanks from other computers may not fit your computer. To remove the blank, see "Removing a PC Card or Blank" on page 56.

PC Cards

See "PC Card/Express Card" on page 155 for information on supported PC Cards.

NOTE:

A PC Card is not a bootable device.

The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its functionality.

PC Card Blanks

Your computer shipped with a plastic blank installed in the PC Card slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no PC Card is installed in the slot; blanks from other computers may not fit your computer.

To remove the blank, see "Removing a PC Card or Blank" on page 56.

Extended PC Cards

An extended PC Card (for example, a wireless network adapter) is longer than a standard PC Card and extends outside the computer. Follow these precautions when using extended PC Cards:

• Protect the exposed end of an installed card. Striking the end of the card can damage the system board.

• Always remove an extended PC Card before you pack the computer in its carrying case.

Installing a PC Card or an ExpressCard

You can install a PC Card or ExpressCard in the computer while the computer is running. The computer automatically detects the card.

PC Cards and ExpressCards are generally marked with a symbol (such as a triangle or an arrow) to indicate which end to insert into the slot. The cards are keyed to prevent incorrect insertion. If card orientation is not clear, see the documentation that came with the card.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide and see "Before Working Inside Your Computer" on page 102.

To install a PC Card:

1 Hold the card with its orientation symbol pointing into the slot and the top side of the card facing up.

The latch may need to be in the "in" position before you insert the card.

54

Using Cards

2 Slide the card into the slot until the card is completely seated in its connector.

If you encounter too much resistance, do not force the card. Check the card orientation and try again.

1

1 PC Card

The computer recognizes most PC Cards and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the PC Card.

To install an ExpressCard:

1 Place the ExpressCard in the PC Card adapter (the adapter is included with the ExpressCard).

2 Install the ExpressCard with adapter the same way as a PC Card (see "PC Cards" on page 54).

Using Cards

55

1 2

1 slot 2 ExpressCard

Removing a PC Card or Blank

NOTICE:

Use the PC Card configuration utility (click the icon in the taskbar) to select a card and stop it from functioning before you remove it from the computer. If you do not stop the card in the configuration utility, you could lose data. Do not attempt to eject a card by pulling its cable, if one is attached.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide .

1 Press the latch and remove the card or blank. For some latches, you must press the latch twice: once to pop the latch out, and then a second time to pop the card out.

2 Remove the card or blank.

56

Using Cards

1

2

1 release button 2 PC Card

Installing or Removing a Secure Digital (SD) Card

1 Ensure that the card orientation is correct; the gold-metal contacts should be facing downward.

2 Slide the card into the slot until the card is completely seated in its connector.

To remove a secure digital card, press in on the card and it will spring outward. Remove the card from the computer.

Using Cards

57

Extended Cards

An extended card (for example, a wireless network adapter) is longer than a standard card and extends outside the computer. Follow these precautions when using extended cards:

• Protect the exposed end of an installed card. Striking the end of the card can damage the system board.

• Always remove an extended card before you pack the computer in its carrying case.

58

Using Cards

Securing Your Computer

Security Cable Lock

NOTE:

Your computer does not ship with a security cable lock.

A security cable lock is a commercially available antitheft device. To use the lock, attach it to the security cable slot on your Dell™ computer. For more information, see the instructions included with the device.

NOTICE:

Before you buy an antitheft device, ensure that it will work with the security cable slot on your computer.

Smart Card

NOTE:

For information on how to secure your computer while traveling, see "Traveling With Your Computer" on page 121.

About Smart Cards

Smart cards are portable credit-card shaped devices with internal integrated circuits. The top surface of the smart card usually contains an embedded processor under the gold contact pad. The combination of the small size and integrated circuits make smart cards valuable tools for security, data storage, and special programs. Using smart cards can improve system security by combining something a user has (the smart card) with something only the user should know (a PIN) to provide more secure user-authentication than passwords alone.

Securing Your Computer

59

Installing a Smart Card

You can install a smart card in the computer while the computer is running. The computer automatically detects the card.

To install a smart card:

1 Hold the card so that the gold contact pad is facing upward and pointing toward the smart card slot.

1

2

1 gold contact pad 2 smart card (top)

2 Slide the smart card into the smart card slot until the card is completely seated in its connector. The smart card will protrude approximately 1/2 inch from the slot. The smart card slot is located below the

PC Card slot.

If you encounter too much resistance, do not force the card. Check the card orientation and try again.

2

1

60

Securing Your Computer

3

1 PC Card slot 2 smart card 3 smart-card slot

Passwords

NOTE:

Passwords are disabled when you receive your computer.

A primary (or system) password, an administrator password, and a hard drive password all prevent unauthorized access to your computer in different ways. The following table identifies types and features of passwords available on your computer.

Type of Password

Primary (or system)

Administrator

Hard drive

Features

• Protects the computer from unauthorized access

• Gives system administrators or service technicians access to computers for repair or reconfiguration

• Allows you to restrict access to system setup in the same way a primary password restricts access to the computer

• Can be used instead of the primary password

• Helps protect the data on your hard drive or external hard drive (if one is being used) from unauthorized access

NOTE:

Some hard drives do not support hard drive passwords.

NOTICE:

Passwords provide a high level of security for data in your computer or hard drive. However, they are not foolproof. If you require more security, obtain and use additional forms of protection, such as smart cards, data encryption programs, or PC Cards with encryption features.

When using passwords, observe the following guidelines:

• Choose passwords that you can remember, but not ones that are easy to guess. For example, do not use the names of family members or pets for passwords.

• It is recommended that you do not write down passwords. If you do write it down, however, ensure that the password is stored in a secure place.

• Do not share passwords with other people.

• Ensure that people are not watching you when you type your password(s).

NOTICE:

Passwords provide a high level of security for data in your computer or hard drive. However, they are not foolproof. If you require more security, obtain and use additional forms of protection, such as smart cards, data encryption programs, or PC Cards with encryption features.

If you forget any of your passwords, contact Dell (see "Contacting Dell" on page 126). For your protection, Dell technical support staff will ask you for proof of your identity to ensure that only an authorized person can use the computer.

Securing Your Computer

61

Using a Primary (or System) Password

The primary password allows you to protect the computer from unauthorized access.

When you first start your computer, you must assign a primary password at the prompt.

If you do not enter a password within 2 minutes, the computer returns to its previous operating state.

NOTICE:

If you disable the administrator password, the primary password is also disabled.

To add or change passwords, access User Accounts from the Control Panel .

If you have assigned an administrator password, you can use it instead of the primary password. The computer does not specifically prompt you for the administrator password.

Using an Administrator Password

The administrator password is designed to give system administrators or service technicians access to computers for repair or reconfiguration. The administrators or technicians can assign identical administrator passwords to groups of computers, allowing you to assign a unique primary password.

To set or change administrator passwords, access User Accounts from the Control Panel.

When you set an administrator password, the Configure Setup option becomes available in system setup. The Configure Setup option allows you to restrict access to system setup in the same way that a primary password restricts access to the computer.

The administrator password can be used instead of the primary password. Whenever you are prompted to enter the primary password, you can enter the administrator password.

NOTICE:

If you disable the administrator password, the primary password is also disabled.

NOTE:

The administrator password provides access to the computer, but it does not provide access to the hard drive when a hard drive password is assigned.

If you forget the primary password and do not have an administrator password assigned, or if you have both a primary and an administrator password assigned but forget them both, contact your system administrator or contact Dell (see "Contacting Dell" on page 126).

Using a Hard Drive Password

The hard drive password helps protect the data on your hard drive from unauthorized access. You can also assign a password for an external hard drive (if one is being used) that can be the same as or different from the password for the primary hard drive.

To assign or change a hard drive password, enter system setup (see "System Setup Program" on page 89).

After assigning a hard drive password, you must enter it each time you turn on the computer and each time you restore the computer to normal operation from standby mode.

If the hard drive password is enabled, you must enter it each time you turn on the computer: A message appears asking for the hard drive password.

To continue, enter your password (with no more than eight characters) and press <Enter>.

62

Securing Your Computer

If you do not enter a password within 2 minutes, the computer returns to its previous operating state.

If you enter the wrong password, a message tells you that the password is invalid. Press <Enter> to try again.

If you do not enter the correct password in three attempts, the computer tries to start from another bootable device if the Boot First Device option in system setup is set to allow start-up from another device. If the Boot First Device option is not set to allow the computer to start from another device, the computer returns to the operating state it was in when you turned it on.

If the hard drive password, the external hard-drive password, and the primary password are the same, the computer prompts you only for the primary password. If the hard drive password is different from the primary password, the computer prompts you for both. Two different passwords provide greater security.

NOTE:

The administrator password provides access to the computer, but it does not provide access to the hard drive when a hard drive password is assigned.

Trusted Platform Module (TPM)

NOTE:

The TPM feature supports encryption only if the operating system supports TPM. For more information, see the TPM software documentation and the help files that came with the software.

TPM is a hardware-based security feature that can be used to create and manage computer-generated encryption keys. When combined with security software, the TPM enhances existing network and computer security by enabling features such as file protection capabilities and protected e-mail. The

TPM feature is enabled through a system setup option.

NOTICE:

To secure your TPM data and encryption keys, follow the backup procedures documented in the

Broadcom Secure Foundation Getting Started Guide . In the event of these backups being incomplete, lost, or damaged, Dell will be unable to assist in the recovery of encrypted data.

Enabling the TPM Feature

1 Enable the TPM software: a b c

Restart the computer and press <F2> during the Power On Self Test to enter the system setup program.

Select Security → TPM Security and press <Enter>.

Under TPM Security , select On .

d Press <Esc> to exit the setup program. e If prompted, click Save/Exit .

2 Activate the TPM setup program: a b

Restart the computer and press <F2> during the Power On Self Test to enter the system setup program.

Select Security → TPM Activation and press <Enter>.

c Under TPM Activation , select Activate and press <Enter>.

Securing Your Computer

63

64

NOTE:

You only need to activate the program once.

d Once the process is complete, the computer either restarts automatically or prompts you to restart your computer.

Security Management Software

The security management software is designed to utilize four different features to help you secure your computer:

• Log-in management

• Pre-boot authentication (using a fingerprint reader, smart card, or password)

• Encryption

• Private information management

Using the Security Management Software

For information about how to use the software and the different security features, see the Getting Started

Guide for the software:

Click Start → All Programs → Wave EMBASSY Trust Suite → Getting Started Guide .

Computer Tracking Software

Computer tracking software may enable you to locate your computer if it is lost or stolen. The software is optional and may be purchased when you order your Dell™ computer, or you can contact your Dell sales representative for information about this security feature.

NOTE:

Computer tracking software may not be available in certain countries.

NOTE:

If you have computer tracking software and your computer is lost or stolen, you must contact the company that provides the tracking service to report the missing computer.

If Your Computer Is Lost or Stolen

• Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag in your description of the computer. Ask that a case number be assigned and write down the number, along with the name, address, and phone number of the law enforcement agency. If possible, obtain the name of the investigating officer.

NOTE:

If you know where the computer was lost or stolen, call a law enforcement agency in that area. If you do not know, call a law enforcement agency where you live.

• If the computer belongs to a company, notify the security office of the company.

• Contact Dell customer service to report the missing computer. Provide the computer Service Tag, the case number, and the name, address, and phone number of the law enforcement agency to which you reported the missing computer. If possible, give the name of the investigating officer.

Securing Your Computer

The Dell customer service representative will log your report under the computer Service Tag and record the computer as missing or stolen. If someone calls Dell for technical assistance and gives your Service

Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you reported of the missing computer.

Securing Your Computer

65

66

Securing Your Computer

Cleaning Your Computer

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide .

Computer, Keyboard, and Display

CAUTION:

Before you clean your computer, disconnect the computer from the electrical outlet and remove any installed batteries. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.

• Use a can of compressed air to remove dust from between the keys on the keyboard.

NOTICE:

To avoid damaging the computer or display, do not spray cleaning solution directly onto the display.

Only use products specifically designed for cleaning displays, and follow the instructions that are included with the product.

• Moisten a soft, lint-free cloth with either water or a display cleaner, and wipe the display until it is clean.

• Moisten a soft, lint-free cloth with water and wipe the computer and keyboard. Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest.

Touch Pad

1 Shut down and turn off your computer.

2 Disconnect any attached devices from the computer and from their electrical outlets.

3 Remove any installed batteries (see "Replacing the Battery" on page 31).

4 Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad.

Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest.

Floppy Drive

NOTICE:

Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads which prevents the drive from operating.

Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation.

Cleaning Your Computer

67

Optical Disks

NOTICE:

Always use compressed air to clean the lens in the optical drive, and follow the instructions that come with the compressed-air product. Never touch the lens in the drive.

If you notice problems, such as skipping, with the playback quality of your optical disks, try cleaning them.

1 Hold the disk by its outer edge. You can also touch the inside edge of the center hole.

NOTICE:

To avoid damaging the surface, do not wipe in a circular motion around the disk.

2 With a soft, lint-free cloth, gently wipe the bottom of the disk (the unlabeled side) in a straight line from the center to the outer edge of the disk.

For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean disks and provide some protection from dust, fingerprints, and scratches. Cleaning products for CDs are also safe to use on DVDs.

68

Cleaning Your Computer

Troubleshooting

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.

To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate .

Dell Diagnostics

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide .

When to Use the Dell Diagnostics

If you experience a problem with your computer, run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTICE:

The Dell Diagnostics works only on Dell™ computers.

NOTE:

The Drivers and Utilities media is optional and may not ship with your computer.

Enter the system setup program, review your computer’s configuration information, and ensure that the device you want to test displays in the system setup program and is active.

Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media.

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE:

If your computer cannot display a screen image, contact Dell (see "Contacting Dell" on page 126 ).

NOTE:

If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.

1 Ensure that the computer is connected to an electrical outlet that is known to be working properly.

2 Turn on (or restart) your computer.

3 Start the Dell Diagnostics in one of the following two ways:

Troubleshooting

69

a b

When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.

NOTE:

If you wait too long and the operating system logo appears, continue to wait until you see the

Microsoft

®

Windows

®

desktop; then, shut down your computer and try again.

NOTE:

Before attempting option B, the computer must be powered down completely.

Press and hold the <Fn> key while powering the computer on.

NOTE:

If you see a message stating that no diagnostics utility partition has been found, run the Dell

Diagnostics from the Drivers and Utilities media.

The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system board, keyboard, display, memory, hard drive, etc.

• During the assessment, answer any questions that appear.

• If failures are detected during the Pre-boot System Assessment, write down the error code(s) and see "Contacting Dell" on page 126 .

If the Pre-boot System Assessment completes successfully, you will receive the message, " Booting

Dell Diagnostic Utility Partition.Press any key to continue" .

4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

Starting the Dell Diagnostics From the Drivers and Utilities media

1 Insert the Drivers and Utilities media.

2 Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately.

NOTE:

If you wait too long and the operating system logo appears, continue to wait until you see the

Microsoft

®

Windows

®

desktop; then, shut down your computer and try again.

NOTE:

The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

3 When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>.

4 Select the Boot from CD-ROM option from the menu that appears and press <Enter>.

5 Type 1 to start the CD menu and press <Enter> to proceed.

6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.

7 When the Dell Diagnostics Main Menu screen appears, select the test you want to run.

70

Dell Diagnostics Main Menu

1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

NOTE:

It is recommended that you select Test System to run a complete test on your computer.

Troubleshooting

Option

Test Memory

Test System

Exit

Function

Run the stand-alone memory test

Run System Diagnostics

Exit the Diagnostics

2 After you have selected the Test System option from the main menu, the following menu appears.

NOTE:

It is recommended that you select Extended Test from the menu below to run a more thorough check of devices in the computer.

Option

Express Test

Extended Test

Custom Test

Symptom Tree

Function

Performs a quick test of devices in the system. This typically can take 10 to 20 minutes.

Performs a thorough check of devices in the system. This typically can take an hour or more.

Use to test a specific device or customize the tests to be run.

This option allows you to select tests based on a symptom of the problem you are having. This option lists the most common symptoms.

3 If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and contact Dell (see "Contacting Dell" on page 126 ).

NOTE:

The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

4 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

Tab

Results

Errors

Function

Displays the results of the test and any error conditions encountered.

Displays error conditions encountered, error codes, and the problem description.

Troubleshooting

71

Tab

Help

Configuration

Parameters

Function (continued)

Describes the test and may indicate requirements for running the test.

Displays your hardware configuration for the selected device.

The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Allows you to customize the test by changing the test settings.

5 When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell

Diagnostics and restart the computer, close the Main Menu screen.

6 Remove the Dell D rivers and Utilities media (if applicable).

Dell Support Utility

The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.

Accessing the Dell Support Utility

Access the Dell Support Utility from the icon on the taskbar or from the Start menu.

If the Dell Support icon does not appear in your taskbar:

1 Click Start → All Programs → Dell Support → Dell Support Settings .

2 Ensure that the Show icon on the taskbar option is checked.

NOTE:

If the Dell Support Utility is not available from the Start menu, go to support.dell.com

and download the software.

The Dell Support Utility is customized for your computing environment.

The icon in the taskbar functions differently when you click, double-click, or right-click the icon.

Clicking the Dell Support Icon

Click or right-click the icon to perform the following tasks:

72

Troubleshooting

• Check your computing environment

• View the Dell Support Utility settings

• Access the help file for the Dell Support Utility

• View frequently asked questions

• Learn more about the Dell Support Utility

• Turn the Dell Support Utility off

Double-Clicking the Dell Support Icon

Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings.

For more information about the Dell Support Utility, click the question mark ( ?

) at the top of the Dell ™

Support screen.

Drive Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide .

Fill out the Diagnostics Checklist (see "Dell Diagnostics" on page 69) as you complete these checks.

E NSURE THAT M ICROSOFT® W INDOWS® RECOGNIZES THE DRIVE —

In Windows XP :

• Click Start → My Computer .

In Windows Vista :

• Click the Windows Vista Start button, → Computer .

If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

T EST THE DRIVE —

• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

• Insert a bootable floppy disk and restart the computer.

C LEAN THE DRIVE OR DISK — See "Cleaning Your Computer" on page 67.

E NSURE THAT THE C D IS SNAPPED ONTO THE SPINDLE

C HECK THE CABLE CONNECTIONS

C HECK FOR HARDWARE INCOMPATIBILITIES — See "Troubleshooting Software and Hardware Problems in the

Microsoft

®

Windows

®

XP and Microsoft Windows Vista™ Operating Systems" on page 96.

R UN THE D ELL D IAGNOSTICS — See "Dell Diagnostics" on page 69 .

Troubleshooting

73

Optical drive problems

NOTE:

High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive, CD, or DVD.

NOTE:

Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Problems writing to an optical drive

C LOSE OTHER PROGRAMS — The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.

T URN OFF STANDBY MODE IN W INDOWS BEFORE WRITING TO A C D / D V D - R W DISK — See "Standby and Sleep

Mode" on page 29 or search for the keyword standby in the Windows Help and Support Center for information on power management modes.

C HANGE THE WRITE SPEED TO A SLOWER RATE — See the help files for your CD or DVD creation software.

If you cannot eject the optical drive tray

1 Ensure that the computer is turned off.

2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.

3 Gently pull out the tray until it stops.

If you hear an unfamiliar scraping or grinding sound

• Ensure that the sound is not caused by the program that is running.

• Ensure that the disk or disc is inserted properly.

Hard drive problems

A LLOW THE COMPUTER TO COOL BEFORE TURNING IT ON — A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.

R UN C HECK D ISK —

For Windows XP :

1 Click Start → My Computer .

2 Right-click Local Disk C: .

3 Click Properties → Tools → Check Now .

4 Click Scan for and attempt recovery of bad sectors → Start .

For Windows Vista :

1 Click the Windows Vista Start button, ,

→ Computer .

2 Right-click Local Disk C: .

3 Click Properties → Tools → Check Now .

74

Troubleshooting

NOTE:

The User Account Control window may appear. If you are an administrator on the computer, click

Continue ; otherwise, contact your administrator to continue the desired action.

4 Click Scan for and attempt recovery of bad sectors → Start .

E-Mail, Modem, and Internet Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide .

NOTE:

Connect the modem to an analog telephone connector only. The modem does not operate while it is connected to a digital telephone network.

C HECK THE M ICROSOFT O UTLOOK® E XPRESS S ECURITY S ETTINGS — If you cannot open your e-mail attachments:

1 In Outlook Express, click Tools → Options → Security .

2 Click Do not allow attachments to remove the checkmark.

C HECK THE TELEPHONE LINE CONNECTION

C HECK THE TELEPHONE CONNECTOR

C ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL CONNECTOR

U SE A DIFFERENT TELEPHONE LINE —

• Verify that the telephone line is connected to the connector on the modem. (The connector has either a green label or a connector-shaped icon next to it.)

• Ensure that you insert the telephone line connector into the modem until it clicks.

• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, bypass the devices and connect the modem directly to the telephone wall connector. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

R UN THE M ODEM H ELPER DIAGNOSTICS — Click Start

All Programs

Modem Helper . Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on certain computers.)

V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS —

1 Click Start → Control Panel → Printers and Other Hardware → Phone and Modem Options →

Modems .

2 Click the COM port for your modem → Properties → Diagnostics → Query Modem to verify that the modem is communicating with Windows.

If all commands receive responses, the modem is operating properly.

E NSURE THAT YOU ARE CONNECTED TO THE I NTERNET — Ensure that you have subscribed to an Internet provider.

With the Outlook Express e-mail program open, click File . If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.

S CAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require

Troubleshooting

75

an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com

and search for the keyword spyware .

Error Messages

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 154) as you complete these checks.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide .

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

A UXILIARY DEVICE FAILURE — The touch pad, track stick, or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. If the problem persists, contact Dell (see "Contacting Dell" on page 126 ).

B AD COMMAND OR FILE NAME — Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.

C ACHE DISABLED DUE TO FAILURE — The primary cache internal to the microprocessor has failed. Contact Dell

( see "Contacting Dell" on page 126 ).

C D DRIVE CONTROLLER FAILURE — The CD drive does not respond to commands from the computer (see "Dell

Support Utility" on page 72).

D ATA ERROR — The hard drive cannot read the data (see "Dell Support Utility" on page 72).

D ECREASING AVAILABLE MEMORY — One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 107).

D ISK C : FAILED INITIALIZATION — The hard drive failed initialization. Run the hard drive tests in the Dell

Diagnostics (see "Dell Diagnostics" on page 69).

D RIVE NOT READY — The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay (see "Hard Drive" on page 103).

E RROR READING P C M C I A CARD — The computer cannot identify the PC Card. Reinsert the card or try another

PC Card (see "Using Cards" on page 53).

E XTENDED MEMORY SIZE HAS CHANGED — The amount of memory recorded in NVRAM does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Contacting

Dell" on page 126 ).

T HE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE — The file that you are trying to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger capacity disk.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS : \ / : * ? “ < > | — Do not use these characters in filenames.

G ATE A 2 0 FAILURE — A memory module may be loose. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 107).

G ENERAL FAILURE — The operating system is unable to carry out the command. The message is usually followed by specific information—for example, Printer out of paper .

Take the appropriate action.

76

Troubleshooting

H ARD DISK DRIVE CONFIGURATION ERROR — The computer cannot identify the drive type. Shut down the computer, remove the hard drive (see "Hard Drive" on page 103), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard-Disk Drive tests in the Dell

Diagnostics (see "Dell Diagnostics" on page 69).

H ARD DISK DRIVE CONTROLLER FAILURE 0 — The hard drive does not respond to commands from the computer.

Shut down the computer, remove the hard drive (see "Hard Drive" on page 103), and boot the computer from a CD.

Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 69).

H ARD DISK DRIVE FAILURE — The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see "Hard Drive" on page 103), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 69).

H ARD DISK DRIVE READ FAILURE — The hard drive may be defective. Shut down the computer, remove the hard drive (see "Hard Drive" on page 103), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the

Dell Diagnostics (see "Dell Diagnostics" on page 69).

I NSERT BOOTABLE MEDIA — The operating system is trying to boot to a nonbootable CD. Insert a bootable CD.

I NVALID CONFIGURATION INFORMATION PLEASE RUN S YSTEM S ETUP P ROGRAM — The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program (see "System Setup Program" on page 89).

K EYBOARD CLOCK LINE FAILURE — For external keyboards, check the cable connection. Run the Keyboard

Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 69).

K EYBOARD CONTROLLER FAILURE — For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell

Diagnostics (see "Dell Diagnostics" on page 69).

K EYBOARD DATA LINE FAILURE — For external keyboards, check the cable connection. Run the Keyboard

Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 69).

K EYBOARD STUCK KEY FAILURE — For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell

Diagnostics (see "Dell Diagnostics" on page 69).

M EMORY ADDRESS LINE FAILURE AT ADDRESS , READ VALUE EXPECTING VALUE — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see "Memory" on page 107).

M EMORY ALLOCATION ERROR — The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation.

M EMORY DATA LINE FAILURE AT ADDRESS , READ VALUE EXPECTING VALUE — A memory module may be faulty or improperly seated. Reinstall the memory modules (see "Memory" on page 107) and, if necessary, replace them.

M EMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS , READ VALUE EXPECTING VALUE — A memory module may be faulty or improperly seated. Reinstall the memory modules (see "Memory" on page 107) and, if necessary, replace them.

M EMORY ODD / EVEN LOGIC FAILURE AT ADDRESS , READ VALUE EXPECTING VALUE — A memory module may be

Troubleshooting

77

78 faulty or improperly seated. Reinstall the memory modules (see "Memory" on page 107) and, if necessary, replace them.

M EMORY WRITE / READ FAILURE AT ADDRESS , READ VALUE EXPECTING VALUE — A memory module may be faulty or improperly seated. Reinstall the memory modules (see "Memory" on page 107) and, if necessary, replace them.

N O BOOT DEVICE AVAILABLE — The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device.

N O BOOT SECTOR ON HARD DRIVE — The operating system may be corrupted. Contact Dell (see "Contacting Dell" on page 126 ).

N O TIMER TICK INTERRUPT — A chip on the system board may be malfunctioning. Run the System Set tests in the

Dell Diagnostics (see "Dell Diagnostics" on page 69).

N OT ENOUGH MEMORY OR RESOURCES . E XIT SOME PROGRAMS AND TRY AGAIN — You have too many programs open. Close all windows and open the program that you want to use.

O PERATING SYSTEM NOT FOUND — Reinstall the hard drive (see "Hard Drive" on page 103). If the problem persists, contact Dell (see "Contacting Dell" on page 126 ).

O PTIONAL R O M BAD CHECKSUM — The optional ROM apparently failed. A required. DLL file was not found.

Contact Dell (see "Contacting Dell" on page 126 ).

The program that you are trying to open is missing an essential file. Remove and then reinstall the program.

1 Click Start → Control Panel → Add or Remove Programs .

2 Select the program you want to remove.

3 Click Remove or Change/Remove and follow the prompts on the screen.

4 See the program documentation for installation instructions.

S ECTOR NOT FOUND — The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See the Help and Support Center for instructions. If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive.

S EEK ERROR — The operating system cannot find a specific track on the hard drive.

S HUTDOWN FAILURE — A chip on the system board may be malfunctioning. Run the System Set tests in the Dell

Diagnostics (see "Dell Diagnostics" on page 69).

T IME OF DAY CLOCK LOST POWER — System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program. Then immediately exit the program. If the message reappears, contact Dell (see "Contacting Dell" on page 126).

T IME OF DAY CLOCK STOPPED — The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell

(see "Contacting Dell" on page 126).

T IME OF DAY NOT SET PLEASE RUN THE S YSTEM S ETUP PROGRAM — The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options (see "System

Setup Program" on page 89).

T IMER CHIP COUNTER 2 FAILED — A chip on the system board may be malfunctioning. Run the System Set tests in

Troubleshooting

the Dell Diagnostics (see "Dell Diagnostics" on page 69).

U NEXPECTED INTERRUPT IN PROTECTED MODE — The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see

"Dell Diagnostics" on page 69).

X : \ IS NOT ACCESSIBLE . T HE DEVICE IS NOT READY — Insert a disk into the drive and try again.

W ARNING : B ATTERY IS CRITICALLY LOW — The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet. Otherwise, activate hibernate mode or shut down the computer.

IEEE 1394 Device Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide .

E NSURE THAT THE I E E E 1 3 9 4 DEVICE IS RECOGNIZED BY W INDOWS —

For Windows XP :

1 Click Start → Control Panel .

2 Under Pick a Category , click Performance and Maintenance .

3 Click System .

4 In the System Properties window, click the Hardware tab.

5 Click Device Manager .

For Windows Vista :

1 Click the Windows Vista Start button, , and click Control Panel → System and Maintenance →

Device Manager .

NOTE:

The User Account Control window may appear. If you are an administrator on the computer, click

Continue ; otherwise, contact your administrator to continue the desired action.

If your IEEE 1394 device is listed, Windows recognizes the device.

I F YOU HAVE PROBLEMS WITH AN I E E E 1 3 9 4 DEVICE —

If the device was provided by Dell, contact Dell ( see "Contacting Dell" on page 126 ). If the device was provided by a different manufacturer, contact that manufacturer.

E NSURE THAT THE I E E E 1 3 9 4 DEVICE IS PROPERLY INSERTED INTO THE CONNECTOR

Keyboard Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide .

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 154) as you perform the various checks.

NOTE:

Use the integrated keyboard when running the Dell Diagnostics or the system setup program . When you attach an external keyboard, the integrated keyboard remains fully functional.

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79

External Keyboard problems

NOTE:

When you attach an external keyboard, the integrated keyboard remains fully functional.

C HECK THE KEYBOARD CABLE — Shut down the computer. Disconnect the keyboard cable and check it for damage, and firmly reconnect the cable.

If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer.

C HECK THE EXTERNAL KEYBOARD —

1 Shut down the computer, wait 1 minute, and turn it on again.

2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.

3 From the Windows desktop, click Start → All Programs → Accessories → Notepad .

4 Type some characters on the external keyboard and verify that they appear on the display.

If you cannot verify these steps, you may have a defective external keyboard.

T O VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD , CHECK THE INTEGRATED KEYBOARD —

1 Shut down the computer.

2 Disconnect the external keyboard.

3 Turn on the computer.

4 From the Windows desktop, click Start → All Programs → Accessories → Notepad .

5 Type some characters on the internal keyboard and verify that they appear on the display.

If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell (see "Contacting Dell" on page 126 ).

R UN THE KEYBOARD DIAGNOSTICS TESTS — Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics

(see "Dell Diagnostics" on page 69). If the tests indicate a defective external keyboard, contact Dell (see "Contacting

Dell" on page 126 ).

Unexpected characters

D ISABLE THE NUMERIC KEYPAD — Press <Num Lk> to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit.

Lockups and Software Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide .

80

Troubleshooting

The computer does not start up

E NSURE THAT THE A C ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET .

The computer stops responding

NOTICE:

You might lose data if you are unable to perform an operating system shutdown.

T URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

A program stops responding or crashes repeatedly

NOTE:

Software usually includes installation instructions in its documentation or on a floppy disk or CD.

E ND THE PROGRAM —

1 Press <Ctrl><Shift><Esc> simultaneously.

2 Click Task Manager .

3 Click Applications .

4 Click the program that is no longer responding.

5 Click End Task .

C HECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Microsoft

®

Windows

®

operating system

R UN THE P ROGRAM C OMPATIBILITY W IZARD — The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments.

1 Click Start → All Programs → Accessories → Program Compatibility Wizard → Next .

2 Follow the instructions on the screen.

A solid blue screen appears

T URN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

Other software problems

C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING

INFORMATION —

• Ensure that the program is compatible with the operating system installed on your computer.

• Ensure that your computer meets the minimum hardware requirements needed to run the software.

See the software documentation for information.

• Ensure that the program is installed and configured properly.

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81

• Verify that the device drivers do not conflict with the program.

• If necessary, uninstall and then reinstall the program.

B ACK UP YOUR FILES IMMEDIATELY

U SE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE , FLOPPY DISKS , OR C D S

S AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU

S CAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com

and search for the keyword spyware .

R UN THE D ELL D IAGNOSTICS — See "Dell Diagnostics" on page 69. If all tests run successfully, the error condition is related to a software problem.

Memory Problems

Fill out the Diagnostics Checklist (see "Contacting Dell" on page 126 ) as you complete these checks.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide .

I F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —

• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.

• See the software documentation for minimum memory requirements. If necessary, install additional memory ( see "Memory" on page 107 ).

• Reseat the memory modules to ensure that your computer is successfully communicating with the memory ( see "Memory" on page 107 ).

• Run the Dell Diagnostics (see "Dell Diagnostics" on page 69).

I F YOU EXPERIENCE OTHER MEMORY PROBLEMS —

• Reseat the memory modules (see "Memory" on page 107 ) to ensure that your computer is successfully communicating with the memory.

• Ensure that you are following the memory installation guidelines ( see "Memory" on page 107 ).

• Run the Dell Diagnostics (see "Dell Diagnostics" on page 69).

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Network Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide .

General

C HECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is firmly inserted into both the

Troubleshooting

network connector on the back of the computer and the network connector.

C HECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR — No light indicates that no network communication exists. Replace the network cable.

P LUG THE A / C POWER ADAPTER INTO THE COMPUTER — If batter power only, the QuickSet utility can disable the onboard network card to save battery life. For more information on the QuickSet utility, see "Contacting Dell" on page 126.

C HECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the tnetwork is functioning.

For more information on the different types of networks, see "Contacting Dell" on page 126 .

PC Card or ExpressCard Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide .

C HECK THE CARD — Ensure that the card is properly inserted into the connector.

E NSURE THAT THE CARD IS RECOGNIZED BY W INDOWS — Double-click the Safely Remove Hardware icon in the

Windows taskbar. Ensure that the card is listed.

I F YOU HAVE PROBLEMS WITH A D ELL PROVIDED C ARD — Contact Dell (see "Contacting Dell" on page 126 ).

I F YOU HAVE PROBLEMS WITH A C ARD NOT PROVIDED BY D ELL — Contact the PC Card manufacturer.

Power Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 154) as you complete these checks.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide .

C HECK THE POWER LIGHT — When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press the power button to exit standby mode. If the light is off, press the power button to turn on the computer.

C HARGE THE BATTERY — The battery charge may be depleted.

1 Reinstall the battery.

2 Use the AC adapter to connect the computer to an electrical outlet.

3 Turn on the computer.

NOTE:

Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer.

C HECK THE BATTERY STATUS LIGHT — If the battery status light flashes orange or is a steady orange the battery charge is low or depleted. Connect the computer to an electrical outlet.

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83

If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature.

If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell (see

"Contacting Dell" on page 126 ).

C HECK THE BATTERY TEMPERATURE — If the battery temperature is below 0° C (32° F), the computer will not start up.

T EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

C HECK THE A C ADAPTER — Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on.

C ONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.

E LIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.

A DJUST THE POWER PROPERTIES — See "Configuring Power Management Settings" on page 31.

R ESEAT THE MEMORY MODULES — If the computer power light turns on but the display remains blank, reinstall the memory modules ( see "Memory" on page 107 ).

Ensuring Sufficient Power for Your Computer

Your computer is designed to use a 65-W or 90-W AC adapter. However, for optimum system performance, you should always use a 90-W adapter.

Using less-powerful AC adapters, including the 65-W AC adapter, will cause you to receive a

WARNING message.

Docking Power Considerations

Due to the extra power consumption when a computer is docked to the Dell D/Dock, normal computer operation is not possible on battery power alone. Ensure that the AC adapter is connected to your computer when the computer is docked to the Dell D/Dock.

Docking While the Computer Is Running

If a computer is connected to the Dell D/Dock or Dell D/Port while the computer is running, presence of the docking device is ignored until the AC adapter is connected to the computer.

AC Power Loss While the Computer Is Docked

If a computer loses AC power while docked to the Dell D/Dock or Dell D/Port, the computer immediately goes into low-performance mode.

84

Troubleshooting

Printer Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 154) as you complete these checks.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide .

NOTE:

If you need technical assistance for your printer, contact the printer’s manufacturer.

E NSURE THAT THE PRINTER IS TURNED ON

C HECK THE PRINTER CABLE CONNECTIONS —

• See the printer documentation for cable connection information.

• Ensure that the printer cables are securely connected to the printer and the computer.

T EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

V ERIFY THAT THE PRINTER IS RECOGNIZED BY W INDOWS —

1 Click Start → Control Panel → Printers and Other Hardware → View installed printers or fax printers .

2 If the printer is listed, right-click the printer icon.

3 Click Properties → Ports . For a parallel printer, ensure that the Print to the following port(s): setting is

LPT1 (Printer Port) . For a USB printer, ensure that the Print to the following port(s): setting is USB .

R EINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.

Scanner Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide .

NOTE:

If you need technical assistance for your scanner, contact the scanner’s manufacturer.

C HECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting information.

U NLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.

R ESTART THE COMPUTER AND TRY THE SCANNER AGAIN

C HECK THE CABLE CONNECTIONS —

• See the scanner documentation for cable connection information.

• Ensure that the scanner cables are securely connected to the scanner and the computer.

V ERIFY THAT THE SCANNER IS RECOGNIZED BY M ICROSOFT W INDOWS —

Click Start → Control Panel → Printers and Other Hardware → Scanners and Cameras .

If your scanner is listed, Windows recognizes the scanner.

R EINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.

Troubleshooting

85

86

Sound and Speaker Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 154) as you complete these checks.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide .

No sound from integrated speakers

A DJUST THE W INDOWS VOLUME CONTROL — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion.

R EINSTALL THE SOUND ( AUDIO ) DRIVER — See "Reinstalling Drivers and Utilities" on page 94.

No sound from external speakers

E NSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.

A DJUST THE W INDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

D ISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector.

T EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

E LIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.

R EINSTALL THE AUDIO DRIVER — See "Reinstalling Drivers and Utilities" on page 94 .

R UN THE D ELL D IAGNOSTICS — See "Dell Diagnostics" on page 69.

NOTE:

The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off.

No sound from headphones

C HECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted into the headphone connector.

A DJUST THE W INDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

Touch Pad or Mouse Problems

C HECK THE TOUCH PAD SETTINGS —

1 Click Start → Control Panel → Printers and Other Hardware → Mouse .

2 Try adjusting the settings.

Troubleshooting

C HECK THE MOUSE CABLE — Shut down the computer. Disconnect the mouse cable, check it for damage, and firmly reconnect the cable.

If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.

T O VERIFY THAT THE PROBLEM IS WITH THE MOUSE , CHECK THE TOUCH PAD —

1 Shut down the computer.

2 Disconnect the mouse.

3 Turn on the computer.

4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.

If the touch pad operates correctly, the mouse may be defective.

C HECK THE SYSTEM SETUP PROGRAM SETTINGS — Verify that the system setup program lists the correct device for the pointing device option. (The computer automatically recognizes a USB mouse without making any setting adjustments.) For more information on using the system setup program, see "System Setup Program" on page 89.

T EST THE MOUSE CONTROLLER — To test the mouse controller (which affects pointer movement) and the operation of the touch pad or mouse buttons, run the Mouse test in the Poin t ing Devices test group in the Dell

Diagnostics (see "Dell Diagnostics" on page 69).

R EINSTALL THE TOUCH PAD DRIVER — See "Reinstalling Drivers and Utilities" on page 94.

Video and Display Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 154) as you complete these checks.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide .

If the display is blank

NOTE:

If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer.

C HECK THE BATTERY — If you are using a battery to power your computer, the battery charge may be depleted.

Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.

T EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

C HECK THE A C ADAPTER — Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on.

C ONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.

A DJUST THE POWER PROPERTIES — Search for the keyword standby in the Windows Help and Support Center.

Click Start or

Help and Support .

S WITCH THE VIDEO IMAGE — If your computer is attached to an external monitor, press <Fn><F8> to switch the video image to the display.

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87

If the display is difficult to read

A DJUST THE BRIGHTNESS — Press <Fn> and the up- or down-arrow key.

M OVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR — If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.

E LIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.

R OTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION — Eliminate sunlight glare, which can cause poor picture quality.

A DJUST THE W INDOWS DISPLAY SETTINGS —

1 Click Start → Control Panel → Appearance and Themes .

2 Click the area you want to change or click the Display icon.

3 Try different settings for Color quality and Screen resolution .

R UN THE V IDEO DIAGNOSTICS TESTS — If no error message appears and you still have a display problem, but the display is not completely blank, run the Video device group in the Dell Diagnostics (see "Dell Diagnostics" on page 69). Then contact Dell (see "Contacting Dell" on page 126 ).

S EE " E RROR M ESSAGES " — If an error message appears, see "Error Messages" on page 76.

If only part of the display is readable

C ONNECT AN EXTERNAL MONITOR —

1 Shut down your computer and connect an external monitor to the computer.

2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls.

If the external monitor works, the computer display or video controller may be defective. Contact Dell

(see "Contacting Dell" on page 126 ).

88

Troubleshooting

System Setup Program

Overview

NOTE:

Your operating system may automatically configure most of the options available in the system setup program, thus overriding options that you set through the system setup program. (An exception is the External

Hot Key option, which you can disable or enable only through the system setup program.) For more information on configuring features for your operating system, access the Help and Support Center. To access the Help and Support Center in Windows XP, click Start

Help and Support. In Windows Vista, click the Windows

Vista Start button

Help and Support.

You can use the system setup program as follows:

• To set or change user-selectable features—for example, your computer password

• To verify information about the computer's current configuration, such as the amount of system memory

After you set up the computer, run the system setup program to familiarize yourself with your system configuration information and optional settings. You may want to write down the information for future reference.

The system setup screens display the current setup information and settings for your computer, such as:

• System configuration

• Boot order

• Boot (start-up) configuration and docking-device configuration settings

• Basic device-configuration settings

• System security and hard-drive password settings

NOTE:

Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the system setup settings. Certain changes might make your computer work incorrectly.

Viewing the System Setup Screens

1 Turn on (or restart) your computer.

2 When the DELL™ logo appears, press <F2> immediately. If you wait too long and the Microsoft

Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

System Setup Program

89

System Setup Screens

NOTE:

For information about a specific item on a system setup screen, highlight the item and see the Help area on the screen.

In the system setup program, primary categories of settings are listed on the left. To view the types of settings in a category, highlight the category and press <Enter>. When you highlight a setting type, the right side of the screen displays the value for that setting type. You can change settings that appear as white type on the screen. Values that you cannot change (because they are determined by the computer) appear less bright.

System-setup key functions are listed across the bottom of the screen.

Commonly Used Options

Certain options require that you reboot the computer for new settings to take effect.

Changing the Boot Sequence

The boot sequence, or boot order, tells the computer where to look to find the software needed to start the operating system. You can control the boot sequence and enable/disable devices using the Boot Order page of the system setup program.

NOTE:

To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on page 91.

The Boot Order page displays a general list of the bootable devices that may be installed in your computer, including but not limited to the following:

• Diskette Drive

• Modular bay HDD

• Internal HDD

• Optical Drive

During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start-up files. When the computer finds the files, it stops searching and starts the operating system.

To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key, and then enable or disable the device or change its order in the list.

• To enable or disable a device, highlight the item and press the space bar. Enabled items appear as white and display a small triangle to the left; disabled items appear blue or dimmed without a triangle.

• To reorder a device in the list, highlight the device and then press <u> or <d>(not case-sensitive) to move the highlighted device up or down.

Boot sequence changes take effect as soon as you save the changes and exit the system setup program.

90

System Setup Program

Performing a One-Time Boot

You can set a one-time-only boot sequence without entering the system setup program. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)

1 Shut down the computer through the Start menu.

2 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.

3 Connect the computer to an electrical outlet.

4 Turn on the computer. When the DELL logo appears, press <F12> immediately.

If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

5 When the boot device list appears, highlight the device from which you want to boot and press

<Enter>.

The computer boots to the selected device.

The next time you reboot the computer, the previous boot order is restored.

Changing COM Ports

Serial Port allows you to map the serial port COM address or disable the serial port and its address, which frees computer resources for another device to use.

System Setup Program

91

92

System Setup Program

Reinstalling Software

Drivers

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.

Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.

NOTICE:

The Drivers and Utilities media may contain drivers for operating systems that are not on your computer. Ensure that you are installing software appropriate for your operating system.

Many drivers, such as the keyboard driver, come with your Microsoft Windows operating system. You may need to install drivers if you:

• Upgrade your operating system.

• Reinstall your operating system.

• Connect or install a new device.

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.

Microsoft

®

Windows

®

XP

1 Click Start → Control Panel .

2 Under Pick a Category , click Performance and Maintenance , and click System .

3 In the System Properties window, click the Hardware tab, and click Device Manager .

Microsoft Windows Vista™

1 Click the Windows Vista start button, , and right-click Computer .

2 Click Properties → Device Manager .

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93

94

NOTE:

The User Account Control window may appear. If you are an administrator on the computer, click

Continue ; otherwise, contact your administrator to continue.

Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!] ) on the device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 94).

Reinstalling Drivers and Utilities

NOTICE:

The Dell Support website at support.dell.com

and your Drivers and Utilities media provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.

Using Windows Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows Device Driver

Rollback to replace the driver with the previously installed version.

Windows XP:

1 Click Start → My Computer → Properties → Hardware → Device Manager .

2 Right-click the device for which the new driver was installed and click Properties .

3 Click the Drivers tab → Roll Back Driver .

Windows Vista:

1 Click the Windows Vista start button, , and right-click Computer .

2 Click Properties → Device Manager .

NOTE:

The User Account Control window may appear. If you are an administrator on the computer, click

Continue ; otherwise, contact your administrator to enter the Device Manager.

3 Right-click the device for which the new driver was installed and click Properties .

4 Click the Drivers tab → Roll Back Driver .

If Device Driver Rollback does not resolve the problem, then use System Restore (see "Restoring Your

Operating System" on page 96) to return your computer to the operating state that existed before you installed the new driver.

Using the Drivers and Utilities media

If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 96) does not resolve the problem, then reinstall the driver from the Drivers and Utilities media.

1 Save and close any open files, and exit any open programs.

2 Insert the Drivers and Utilities media.

In most cases, the CD starts running automatically. If it does not, start Windows Explorer, click your

CD drive directory to display the CD contents, and then double-click the autorcd.exe

file. The first

Reinstalling Software

time that you run the CD, it might prompt you to install setup files. Click OK , and follow the instructions on the screen to continue.

3 From the Language drop-down menu in the toolbar, select your preferred language for the driver or utility (if available).

4 At the welcome screen, click Next and wait for the CD to complete the hardware scan.

5 To detect other drivers and utilities, under Search Criteria , select the appropriate categories from the

System Model , Operating System , and Topic drop-down menus.

A link or links appear(s) for the specific drivers and utilities used by your computer.

6 Click the link of a specific driver or utility to display information about the driver or utility that you want to install.

7 Click the Install button (if present) to begin installing the driver or utility. At the welcome screen, follow the screen prompts to complete the installation.

If no Install button is present, automatic installation is not an option. For installation instructions, either see the appropriate instructions in the following subsections, or click Extract , follow the extracting instructions, and then read the readme file.

If instructed to navigate to the driver files, click the CD directory on the driver information window to display the files associated with that driver.

Manually Reinstalling Drivers

After extracting the driver files to your hard drive as described in the previous section:

Windows XP:

1 Click Start → My Computer → Properties → Hardware → Device Manager .

2 Double-click the type of device for which you are installing the driver (for example, Audio or Video ).

3 Double-click the name of the device for which you are installing the driver.

4 Click the Driver tab → Update Driver .

5 Click Install from a list or specific location (Advanced) → Next .

6 Click Browse and browse to the location to which you previously copied the driver files.

7 When the name of the appropriate driver appears, click Next .

8 Click Finish and restart your computer.

Windows Vista:

1 Click the Windows Vista start button, , and right-click Computer .

2 Click Properties → Device Manager .

NOTE:

The User Account Control window may appear. If you are an administrator on the computer, click

Continue ; otherwise, contact your administrator to enter the Device Manager.

3 Double-click the type of device for which you are installing the driver (for example, Audio or Video ).

Reinstalling Software

95

4 Double-click the name of the device for which you are installing the driver.

5 Click the Driver tab → Update Driver → Browse my computer for driver software .

6 Click Browse and browse to the location to which you previously copied the driver files.

7 When the name of the appropriate driver appears, click the name of the driver → OK → Next .

8 Click Finish and restart your computer.

Troubleshooting Software and Hardware Problems in the

Microsoft

®

Windows

®

XP and Microsoft Windows Vista™

Operating Systems

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

To start the Hardware Troubleshooter:

Windows XP:

1 Click Start → Help and Support .

2 Type hardware troubleshooter in the search field and press <Enter> to start the search.

3 In the Fix a Problem section, click Hardware Troubleshooter .

4 In the Hardware Troubleshooter list, select the option that best describes the problem and click Next to follow the remaining troubleshooting steps.

Windows Vista:

1 Click the Windows Vista start button, , and click Help and Support.

2 Type hardware troubleshooter in the search field and press <Enter> to start the search.

3 In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.

Restoring Your Operating System

You can restore your operating system in the following ways:

• Microsoft Windows XP System Restore and Microsoft Windows Vista™ System Restore return your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files.

• If you received an Operating System CD with your computer, you can use it to restore your operating system. However, using the Operating System CD also deletes all data on the hard drive. Use the CD only if System Restore did not resolve your operating system problem.

96

Reinstalling Software

Using Microsoft

®

Windows

®

System Restore

The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files)if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that

System Restore makes to your computer are completely reversible.

NOTICE:

Make regular backups of your data files. System Restore does not monitor your data files or recover them.

NOTE:

The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view.

Starting System Restore

Windows XP :

NOTICE:

Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

1 Click Start → All Programs → Accessories → System Tools → System Restore .

2 Click either Restore my computer to an earlier time or Create a restore point .

3 Click Next and follow the remaining on-screen prompts.

Windows Vista :

1 Click the Windows Vista Start button, , and click Help and Support .

2 In the search box, type System Restore and press <Enter>.

NOTE:

The User Account Control window may appear. If you are an administrator on the computer, click

Continue ; otherwise, contact your administrator to continue the desired action.

3 Click Next and follow the remaining prompts on the screen.

In the event that System Restore did not resolve the issue, you may undo the last system restore.

Undoing the Last System Restore

NOTICE:

Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Windows XP :

1 Click Start → All Programs → Accessories → System Tools → System Restore .

2 Click Undo my last restoration and click Next .

Windows Vista :

1 Click the Windows Vista Start button, , and click Help and Support .

2 In the search box, type System Restore and press <Enter>.

3 Click Undo my last restoration and click Next .

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97

Enabling System Restore

NOTE:

Windows Vista does not disable System Restore; regardless of low disk space. Therefore, the steps below apply only to Windows XP.

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled.

To see if System Restore is enabled:

1 Click Start → Control Panel → Performance and Maintenance → System .

2 Click the System Restore tab and ensure that Turn off System Restore is unchecked.

Removing Dell PC Restore

NOTICE:

Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer operating system.

Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you cannot ever recall it, and you will never be able to use PC Restore to return your computer operating system to its original state.

1 Log on to the computer as a local administrator.

2 In Microsoft Windows Explorer, go to c:\dell\utilities\DSR .

3 Double-click the filename DSRIRRemv2.exe

.

NOTE:

If you do not log on as a local administrator, a message appears stating that you that you must log on as administrator. Click Quit , and then log on as a local administrator.

NOTE:

If the partition for PC Restore does not exist on your computer hard drive, a message appears stating that the partition was not found. Click Quit ; there is no partition to delete.

4 Click OK to remove the PC Restore partition on the hard drive.

5 Click Yes when a confirmation message appears.

The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive.

6 Right-click Local Disk (C) in Windows Explorer, click Properties , and verify that the additional disk space is available as indicated by the increased value for Free Space .

7 Click Finish to close the PC Restore Removal window and restart the computer.

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Reinstalling Software

Using the Operating System CD

Before You Begin

If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. See "Using Windows Device Driver

Rollback" on page 94. If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver.

See "Restoring Your Operating System" on page 96.

NOTICE:

Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.

To reinstall Windows , you need the following items:

• Dell™ Operating System CD

• Dell Drivers and Utilities media

NOTE:

The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the CDs, the Dell Drivers and Utilities media and

Operating System CD may not ship with your computer.

Reinstalling Windows XP or Windows Vista

The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software.

NOTICE:

The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs that are installed on your hard drive. Therefore, do not reinstall Windows XP unless a

Dell technical support representative instructs you to do so.

1 Save and close any open files and exit any open programs.

2 Insert the Operating System CD.

3 Click Exit if the Install Windows message appears.

4 Restart the computer.

When the DELL logo appears, press <F12> immediately.

NOTE:

If you wait too long and the operating system logo appears, continue to wait until you see the

Microsoft

®

Windows

®

desktop; then, shut down your computer and try again.

NOTE:

The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>.

6 Press any key to Boot from CD-ROM .

7 Follow the instructions on the screen to complete the installation.

Reinstalling Software

99

100

Reinstalling Software

Adding and Replacing Parts

Before You Begin

This chapter provides procedures for removing and installing the components in your computer.

Unless otherwise noted, each procedure assumes that the following conditions exist:

• You have performed the steps in "Turning Off Your Computer" on page 101 and "Before Working

Inside Your Computer" on page 102.

• You have read the safety information in the Dell™ Product Information Guide.

• A component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order.

Recommended Tools

The procedures in this document may require the following tools:

• Small flat-blade screwdriver

• Small Phillips screwdriver

• Small plastic scribe

• Hex nut driver

• Flash BIOS update program CD

Turning Off Your Computer

NOTICE:

To avoid losing data, save and close all open files and exit all open programs before you turn off your computer.

1 Shut down the operating system: a b

Save and close all open files and exit all open programs.

In the Microsoft

®

Windows

®

XP operating system , click Start → Shut Down → Shut down .

In Microsoft

®

Windows Vista™, click the Windows Vista Start button, , in the lower-left corner of the desktop, click the arrow in the lower-right corner of the Start menu as shown below, and then click Shut Down .

Adding and Replacing Parts

101

The computer turns off after the operating system shutdown process is complete.

2 Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 4 seconds to turn them off.

Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your own personal safety.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide .

NOTICE:

Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

NOTICE:

Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty.

NOTICE:

When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTICE:

To avoid damaging the computer, perform the following steps before you begin working inside the computer.

1 Ensure that the work surface is flat and clean to prevent the computer cover from being scratched.

2 Turn off your computer (see "Turning Off Your Computer" on page 101).

3 If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.

NOTICE:

To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device.

4 Disconnect all telephone or network cables from the computer.

NOTICE:

To avoid damaging the system board, you must remove the main battery before you service the computer.

5 Disconnect your computer and all attached devices from their electrical outlets.

6 Close the display and turn the computer upside-down on a flat work surface.

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Adding and Replacing Parts

2

1

1 battery-bay latch release 2 main battery

7 Remove the battery: a Slide the battery-bay latch release on the bottom of the computer.

b Remove the battery from the battery bay.

8 Press the power button to ground the system board.

9 Remove any installed PC Cards from the PC Card slot.

10 Remove any installed modules, including a second battery, if installed.

11 Remove the hard drive (see "Removing the Hard Drive" on page 104).

Hard Drive

CAUTION:

If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing of the hard drive.

CAUTION:

Before working inside your computer, follow the safety instructions located in the Product

Information Guide .

NOTICE:

To prevent data loss, turn off your computer before removing the hard drive. Do not remove the hard drive while the computer is on, in standby mode, or in hibernate mode.

NOTICE:

Hard drives are extremely fragile; even a slight bump can damage the drive.

NOTE:

Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell.

Adding and Replacing Parts

103

To replace the hard drive in the hard drive bay:

1 Follow the procedures in "Before You Begin" on page 101.

2 Turn the computer over, and remove the hard drive screws (see "Removing the Hard Drive" on page 104).

NOTICE:

When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting

Against Electrostatic Discharge" in the Product Information Guide .

3 Slide the hard drive out of the computer.

4 Remove the new drive from its packaging.

Save the original packaging for storing or shipping the hard drive.

NOTICE:

Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the connector.

5 Slide the hard drive into the bay until it is fully seated.

6 Replace and tighten the screws.

7 Use the Operating System CD to install the operating system for your computer. (see "Using the

Operating System CD" on page 99).

8 Use the Drivers and Utilities media to install the drivers and utilities for your computer. (see "Using the

Drivers and Utilities media" on page 94).

Removing the Hard Drive

To remove the hard drive:

1 Follow the procedures in "Before You Begin" on page 101.

NOTE:

Before you remove the hard drive, ensure that you removed the main battery.

2 Turn the computer upside down, and loosen the two captive screws on the metal bracket that holds the hard drive.

3 Holding the bracket by the sides, slide it toward the back of the computer to dislodge the bracket from underneath the two metal clips.

4 Remove the metal bracket from the hard drive and lay the bracket aside.

104

Adding and Replacing Parts

1

2

4

3

1 captive screws (2) 2 metal bracket 3 hard drive

4 metal clips (2)

NOTICE:

When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting

Against Electrostatic Discharge" in the Product Information Guide .

5 Use the pull-tab to disconnect the hard drive cable from the system board connector and remove the hard drive from the computer.

Adding and Replacing Parts

105

1

2

3

4

1 pull-tab

4 system board connector

2 hard drive cable 3 hard drive

Replacing the Hard Drive

NOTICE:

Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the connector.

1 Follow the steps in "Removing the Hard Drive" on page 104 in reverse order.

NOTE:

This computer is not equipped with an optical drive—use the Media Base (sold separately) to install software.

2 Install the operating system for your computer (see "Restoring Your Operating System" on page 96).

3 Install the drivers and utilities for your computer (see "Reinstalling Drivers and Utilities" on page 94).

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Adding and Replacing Parts

Memory

You can increase your computer memory by installing memory modules on the system board. See

"Specifications" on page 155 for information on the memory supported by your computer. Install only memory modules that are intended for your computer.

NOTE:

Memory modules purchased from Dell are covered under your computer warranty.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide .

1 Follow the procedures in "Before You Begin" on page 101.

NOTICE:

To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips.

2 If you are replacing a memory module, remove the existing module: a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. b Remove the module from the connector.

NOTE:

For optimal performance, identical memory modules should be used in each connector.

3 Ground yourself and install the new memory module:

NOTE:

If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure.

a Align the notch in the module edge connector with the tab in the connector slot.

Adding and Replacing Parts

107

b Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it.

4 Replace the cover.

NOTICE:

If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer.

5 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet.

6 Turn on the computer.

As the computer boots, it detects the additional memory and automatically updates the system configuration information.

To confirm the amount of memory installed in the computer:

• In the Microsoft

®

Windows

®

XP operating system, right-click the My Computer icon on your desktop.

Click Properties → General .

• In the Microsoft Windows Vista ™ operating system, click the Windows Vista Start button, , and right-click Computer → Properties .

Keyboard

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide .

NOTICE:

To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).

1 Follow the procedures in "Before You Begin" on page 101.

2 Remove the hinge cover (see "Hinge Cover" on page 110).

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Adding and Replacing Parts

NOTICE:

The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful when removing and handling the keyboard.

3 Remove the keyboard: a Remove the three M2 x 3-mm screws across the top of the keyboard.

NOTICE:

Lift the keyboard carefully in step b

to ensure that you do not pull the keyboard wire.

b Slide the keyboard forward to gain access to the two keyboard connectors.

c Pull up on the plastic bar on the keyboard connectors to disconnect the keyboard connectors from the system board.

1

2

3

4

1 M2 x 3-mm screws (3)

4 plastic bar on keyboard connectors

2 keyboard 3 tabs (4)

NOTICE:

To avoid scratching the palm rest when replacing the keyboard, hook the tabs along the front edge of the keyboard into the palm rest, and then secure the keyboard in place.

4 To replace the keyboard, connect the keyboard cable to the connector on the system board.

5 Place the tabs along the front edge of the keyboard into the palm rest, and lay the keyboard down on the palm rest.

6 Replace the three screws at the top of the keyboard.

Adding and Replacing Parts

109

7 Replace the hinge cover.

Hinge Cover

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide .

NOTICE:

To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).

NOTICE:

The hinge cover is fragile and can be damaged if extreme force is used. Be careful when removing the hinge cover.

1 Follow the procedures in "Before You Begin" on page 101.

2 Open the display all the way (180 degrees) so that it rests on your work surface.

NOTICE:

To avoid damaging the hinge cover, do not lift the cover on both sides simultaneously.

3 Starting on the right side of the computer, use a plastic scribe to pry up the hinge cover.

1

2

1 hinge cover 2 plastic scribe

4 Ease the hinge cover up, moving from right to left, and remove it.

5 To replace the hinge cover, insert the left edge of the cover into the hinge cover slot, and press from left to right until the cover snaps into place.

110

Adding and Replacing Parts

Mini-Cards

If you ordered a WLAN card with your computer, the card is already installed.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide .

NOTICE:

To prevent damage to the system board, remove the main battery before you service the computer.

Wireless Local Area Network (WLAN) Cards

1 Follow the procedures in "Before You Begin" on page 101.

2 Ground yourself by touching one of the metal connectors on the back of the computer.

NOTE:

If you leave the area, ground yourself again when you return to the computer.

3 If a card is not already installed, go to step 4. If you are replacing a card, remove the existing card: a Turn the computer upside-down and remove the memory/Mini-Card module cover.

b Disconnect the antenna cables from the card.

NOTE:

Depending on the type of WLAN-Card you have, either two or three of the three antenna cables may be in use.

1

1 antenna cables (2) c Disconnect the antenna cables from the WLAN card.

Adding and Replacing Parts

111

NOTICE:

To prevent damage to the connector, do not use tools to spread the securing clips. d Release the card by pushing the metal securing clips toward the back of the computer until the card pops up slightly.

e Lift the card out of its connector.

1

2

1 WLAN card 2 metal securing clips (2)

NOTICE:

The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card.

NOTE:

Do not insert a Mobile Broadband (WWAN) network card into the WLAN card connector.

4 Install the WLAN card:

NOTICE:

To avoid damaging the WLAN card, never place cables on top of or under the card.

NOTE:

The WLAN card may have two or three antenna connectors, depending on the type of card you ordered.

a Move any antenna cables out of the way to make space for the WLAN card.

b Align the WLAN card with the connector at a 45-degree angle, and press the card down into the securing clips until the card clicks into place.

NOTE:

For more specific information about which cable to connect to which connector, see the documentation that came with your WLAN card.

c Connect the antenna cables to the antenna connectors on the WLAN card by matching the color of the cable to the color of the triangle above the connector. Connect the main antenna cable

112

Adding and Replacing Parts

(white) to the antenna connector with the white triangle. Connect the auxiliary antenna cable

(black) to the antenna connector with the black triangle.

NOTE:

If your computer has a gray cable, connect it to the connector with the gray triangle, if one is available on your card.

5 Connect the antenna cables to the WLAN card, ensuring that you route the cables correctly.

6 Replace the memory/Mini-Card module cover.

Mobile Broadband (WWAN) Cards

NOTE:

Mobile Broadband cards may not be available in all regions.

If you ordered a Mobile Broadband card with your computer, the card is already installed.

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide .

1 If a Mobile Broadband card is not already installed, go to step 5. If you are replacing a Mobile

Broadband card , remove the existing card:

1

2

1 antenna cables (2) 2 Mobile Broadband card a Disconnect the Mobile Broadband card from any attached cables.

Adding and Replacing Parts

113

1 2

1 Mobile Broadband card 2 metal securing tabs (2)

NOTICE:

To prevent damage to the connector, do not use tools to spread the securing clips. b Use your fingertips to carefully spread apart the metal securing tabs until the card pops up slightly.

c Slide and lift the Mobile Broadband card out of its connector.

NOTICE:

The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card.

NOTE:

Do not insert a WLAN card into the Mobile Broadband card slot.

2 To install a Mobile Broadband card : a Move any antenna cables out of the way to make space for the card .

NOTICE:

To avoid damaging the Mobile Broadband card, never place cables on top of or under the card and ensure that you route the cables properly.

NOTE:

Cable routing for the Mobile Broadband card may vary.

b Align the card with the connector at a 45-degree angle, and press the card into the connector until you feel a click.

c d

Connect the white stripped cable to the connector on the card marked with a white triangle.

Connect the black stripped cable to the connector on the card marked with a black triangle.

114

Adding and Replacing Parts

Subscriber Identity Module (SIM) Card

NOTICE:

To protect the SIM card from electrostatic discharge (ESD), do not touch the SIM card connector. Also, take care when removing the card to slide the card completely out of the metal tabs before lifting the card out of the slot. The card is brittle and may easily break otherwise.

NOTE:

The SIM card is located in the battery bay. You must remove the main battery before you can access the

SIM card.

1 Slide the SIM card out of the SIM card slot with the cut-off corner of the card facing toward the back of the computer.

1

2

1 metal tabs (2) on

SIM card slot

2 SIM card with cut-off corner

NOTE:

When you replace the SIM card, ensure that you slide the SIM card under the two metal tabs on the SIM card slot with the cut-off corner of the card facing toward the back of the computer.

Internal Card With Bluetooth

®

Wireless Technology

CAUTION:

Before performing the following procedures, read the safety instructions in your Product Information

Guide .

Adding and Replacing Parts

115

NOTICE:

To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer.

NOTICE:

To prevent damage to the system board, remove the main battery before you service the computer.

If you ordered an internal card with Bluetooth wireless technology with your computer, it is already installed.

1 Follow the procedures in "Before You Begin" on page 101.

2 Remove the keyboard (see "Mini-Cards" on page 111).

3 Remove the M2 x 3-mm screw from the card holder and lay the holder aside.

4 Lift the card away from the aligning pin.

5 Disconnect the card cable connector from the card.

2

1

3

4

5

1 internal card with Bluetooth wireless technology

4 card holder

2 card cable connector

5 aligning pin

3 M2 x 3-mm screw

NOTICE:

Be careful when removing the card to avoid damaging the card, card cable, or surrounding components.

116

Coin-Cell Battery

CAUTION:

Before performing the following procedures, follow the safety instructions in your Product

Information Guide .

NOTICE:

To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching a connector on the back panel of the computer.

NOTICE:

To prevent damage to the system board, remove the main battery before you service the computer.

Adding and Replacing Parts

1 Follow the procedures in "Before You Begin" on page 101.

2 Remove the keyboard (see "Mini-Cards" on page 111).

3 Disconnect the coin-cell battery cable connector from the system board connector.

4 Remove the coin-cell battery from the system board.

1

2

1 cable connector 2 coin-cell battery

When you replace the battery, insert it at a 30-degree angle under the clip with the positive (identified by a plus [+] symbol) side up, and then push it into place.

Adding and Replacing Parts

117

118

Adding and Replacing Parts

Dell™ QuickSet

NOTE:

This feature may not be available on your computer.

Dell™ QuickSet provides you with easy access to configure or view the following types of settings:

• Network connectivity

• Power management

• Display

• System information

Depending on what you want to do in Dell™ QuickSet, you can start it by either clicking , double clicking , or right clicking the QuickSet icon in the Microsoft

®

Windows

®

taskbar. The taskbar is located in the lower-right corner of your screen.

For more information about QuickSet, right-click the QuickSet icon and select Help .

Dell™ QuickSet

119

Dell™ QuickSet

120

Traveling With Your Computer

Identifying Your Computer

• Attach a name tag or business card to the computer.

• Write down your Service Tag and store it in a safe place away from the computer or carrying case.

Use the Service Tag if you need to report a loss or theft to law enforcement officials and to Dell.

• Create a file on the Microsoft

®

Windows

®

desktop called if_found . Place information such as your name, address, and phone number in this file.

• Contact your credit card company and ask if it offers coded identification tags.

Packing the Computer

• Remove any external devices attached to the computer and store them in a safe place. Remove any cables attached to installed PC Cards, and remove any extended PC Cards (see "Extended PC

Cards" on page 54).

• To make the computer as light as possible, replace any devices installed in the module bay with the

Dell TravelLite™ module.

• Fully charge the main battery and any spare batteries that you plan to carry with you.

• Shut down the computer.

• Disconnect the AC adapter.

NOTICE:

When the display is closed, extraneous items on the keyboard or palm rest could damage the display.

• Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and palm rest and close the display.

• Use the optional Dell™ carrying case to pack the computer and its accessories together safely.

• Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food.

NOTICE:

If the computer has been exposed to extreme temperatures, allow it to acclimate to room temperature for 1 hour before turning it on.

• Protect the computer, the batteries, and the hard drive from hazards such as extreme temperatures and overexposure to sunlight, dirt, dust, or liquids.

• Pack the computer so that it does not slide around in the trunk of your car or in an overhead storage compartment.

Traveling With Your Computer

121

Travel Tips

NOTICE:

Do not move the computer while using the optical drive to prevent loss of data.

NOTICE:

Do not check the computer as baggage.

• Consider disabling wireless activity on your computer to maximize battery operating time. To disable wireless activity, use the wireless switch (see "Dell Wi-Fi Catcher™ Network Locator" on page 51).

• Consider changing your power management options to maximize battery operating time (see "Power

Management Modes" on page 29).

• If you are traveling internationally, carry proof of ownership—or of your right to use the computer if it is company-owned—to speed your passage through customs. Investigate the customs regulations of the countries you plan to visit, and consider acquiring an international carnet (also known as a merchandise passport ) from your government.

• Find out what type of electrical outlets are used in the countries you will visit, and have appropriate power adapters.

• Check with your credit card company for information about the kinds of emergency travel assistance it offers to users of portable computers.

Traveling by Air

NOTICE:

Do not walk the computer through a metal detector. Send the computer through an X-ray machine or have it hand-inspected.

• Ensure that you have a charged battery available in case you are asked to turn on the computer.

• Prior to entering the airplane, verify that using a computer is permitted. Some airlines forbid the use of electronic devices during flight. All airlines forbid the use of electronic devices during takeoff and landing.

122

Traveling With Your Computer

Getting Help

Obtaining Assistance

CAUTION:

If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets.

2

3

4

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1 See "Troubleshooting" on page 69 for information and procedures that pertain to the problem your computer is experiencing.

See "Dell Diagnostics" on page 69 for procedures on how to run Dell Diagnostics.

Fill out the "Diagnostics Checklist" on page 154.

Use Dell's extensive suite of online services available at Dell Support ( support.dell.com

) for help with installation and troubleshooting procedures. See "Online Services" on page 124 for a more extensive list of Dell Support online.

5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 126.

NOTE:

Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE:

Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 123.

NOTE:

Some of the following services are not always available in all locations outside the continental

U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 126, and then see the contact information for your region or go to support.dell.com

.

Getting Help

123

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com

and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites: www.dell.com

www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

• Dell Support websites support.dell.com

support.jp.dell.com

(Japan only) support.euro.dell.com (Europe only)

• Dell Support e-mail addresses [email protected]

[email protected] [email protected] (Latin America and Caribbean countries only) [email protected]

(Asian/Pacific countries only)

• Dell Marketing and Sales e-mail addresses [email protected]

(Asian/Pacific countries only) [email protected] (Canada only)

• Anonymous file transfer protocol (FTP) ftp.dell.com

Log in as user: anonymous

, and use your e-mail address as your password.

124

Getting Help

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 126.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com

, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see

"Contacting Dell" on page 126.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see "Contacting Dell" on page 126.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com

. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 126.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call for your region, see "Contacting Dell" on page 126.

2

3

4

5

Include a copy of the invoice and a letter describing the reason for the return.

Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 154), indicating the tests that you have run and any error messages reported by the Dell Diagnostics

(see "Dell Diagnostics" on page 69).

Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.

Pack the equipment to be returned in the original (or equivalent) packing materials.

Getting Help

125

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.

Before You Call

NOTE:

Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer).

Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 154). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.

CAUTION:

Before working inside your computer, follow the safety instructions in your Product

Information Guide .

Contacting Dell

You can contact Dell through the Internet and by phone:

• For support through the web, go to support.dell.com

.

• For worldwide support through the web, use the Choose A Country/Region menu near the bottom of the page, or see the web addresses listed in the following table.

• For support by e-mail, see the e-mail addresses listed in the following table.

NOTE:

Toll-free numbers are for use within the country for which they are listed.

• For support by phone, use the phone numbers and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

NOTE:

The contact information provided was deemed correct at the time that this document went to print and is subject to change.

126

Getting Help

Country (City)

International Access Code

Country Code

City Code

Anguilla

Service Type

Antigua and Barbuda

Online Support

E-mail Address

Technical Support, Customer Service, Sales

Online Support

Aomen

Country Code: 853

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Technical Support, Customer Service, Sales

Technical Support

Customer Service (Xiamen, China)

Transaction Sales (Xiamen, China)

Online Support

E-mail for Desktops and Portables

E-mail for Servers and EMC

®

Storage

Products

Customer Service

Technical Support

Aruba

Sales

Online Support

Technical Support

Customer Service and Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address support.dell.com/ai [email protected]

toll free: 800-335-0031 www.dell.com/ag [email protected]

1-800-805-5924 toll-free: 0800-105

34 160 910

29 693 115 www.dell.com/ar [email protected]

[email protected]

toll-free: 0-800-666-0789 toll-free: 0-800-222-0154 or toll-free: 0-800-444-0724 toll-free: 0-800-666-0789 www.dell.com/aw [email protected]

toll-free: 800-1727 toll-free: 800-1729

Getting Help

127

Country (City)

International Access Code

Country Code

City Code

Service Type

Australia (Sydney)

International Access Code: 0011

Online Support

Country Code: 61

City Code: 2

Technical Support

Home and Home Office

Medium and Large Business

Small Business, Education, Local

Government

Customer Service

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Home and Home Office

Medium and Large Business, Education,

Local Government

24-Hour Automated Order Status Service

NOTE:

The phone numbers in this section should be called from within Austria only.

Online Support

Bahamas

Large Business Support

Technical Support at Home

Home/Small Business Sales

Home/Small Business Fax

Home/Small Business Customer Service

Home/Small Business Support

Preferred Accounts/Corporate Customer

Service

Preferred Accounts/Corporate Support

Switchboard

Online Support

Technical Support

Customer Service and Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address support.ap.dell.com

support.ap.dell.com/contactus toll-free: 1300-655-533 toll-free: 1800-633-559 toll-free: 1800-060-889 toll-free: 1800-812-393 (option 3) toll-free: 1300-303-270 (option 3) toll-free: 1300-662-196 support.euro.dell.com

[email protected]

m

08 20 24 05 30 55

08 20 24 05 30 92

08 20 24 05 30 00

08 20 24 05 30 49

08 20 24 05 30 14

08 20 24 05 30 17

08 20 24 05 30 16

08 20 24 05 30 17

08 20 24 05 30 00

www.dell.com/bs [email protected]

toll-free: 1-866-874-3038 toll-free: 1-866-296-9683

128

Getting Help

Country (City)

International Access Code

Country Code

City Code

Barbados

Service Type

Online Support

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Belize

Technical Support

Customer Service and Sales

Online Support

General Support

General Support Fax

Customer Service

Corporate Sales

Fax

Switchboard

Online Support

Bermuda

Bolivia

Technical Support, Customer Service, Sales

Online Support

Technical Support

Customer Service and Sales

Online Support

Technical Support, Customer Service, Sales

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

Online Support

Technical Support

Technical Support Fax

Customer Service Fax

Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address www.dell.com/bb [email protected]

1-800-534-3349

1-800-534-3142 support.euro.dell.com

02 481 92 88

02 481 92 95

02 713 15 65

02 481 91 00

02 481 92 99

02 481 91 00 www.dell.com/bz [email protected]

811-866-686-9880 or (512) 723-0010 www.dell.com/bm [email protected]

1-877-890-0748

1-877-890-0751 www.dell.com/bo [email protected]

toll-free: 800-10-0238 or EEUU (512) 723-0010 www.dell.com/br

[email protected]

0800 970 3355

51 2104 5470

51 2104 5480

0800 970 3390

Getting Help

129

Country (City)

International Access Code

Country Code

City Code

British Virgin Islands

Service Type

Brunei

Country Code: 673

Online Support

Technical Support, Customer Service, Sales

Technical Support (Penang, Malaysia)

Customer Service (Penang, Malaysia)

24-Hour Automated Order Status Service

Transaction Sales (Penang, Malaysia)

Canada (North York, Ontario)

International Access Code: 011

Online Order Status

Online Support

AutoTech (automated Hardware and

Warranty Support)

Customer Service

Home/Home Office

Small Business

Medium/Large Business, Government,

Education

Hardware Warranty Phone Support

Computers for Home/Home Office

Computers for Small/Medium/Large

Business, Government

Printers, Projectors, Televisions, Handheld,

Digital Jukebox, and Wireless

Sales

Home and Home Office Sales

Small Business

Medium/Large Business, Government

Spare Parts and Extended Service

130

Getting Help

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address www.dell.com/vg [email protected]

toll-free: 1-866-278-6820 or (512) 723-0010

604 633 4966

604 633 3101 or toll-free: 801 1012 toll-free: 801 1044

604 633 3101 or toll-free: 801 1012 www.dell.ca/ostatus

support.ca.dell.com

toll-free: 1-800-247-9362 toll-free: 1-800-847-4096 toll-free: 1-800-906-3355 toll-free: 1-800-387-5757 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757

1-877-335-5767 toll-free: 1-800-999-3355 toll-free: 1-800-387-5752 toll-free: 1-800-387-5755

1 866 440 3355

Country (City)

International Access Code

Country Code

City Code

Cayman Islands

Service Type

Chile (Santiago)

Country Code:

City Code: 2

56

Online Support

Technical Support

Customer Service and Sales

Online Support

Technical Support

Sales and Customer Support

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address www.dell.com/ky [email protected]

1-877-261-0242

1-877-262-5415 www.dell.com/cl [email protected]

toll-free: 800-20-20-44 (CTC) or 123-00-20-37-62 (ENTEL) toll-free: 800-20-20-44 (CTC) or 123-00-20-34-77 (ENTEL)

Getting Help

131

Country (City)

International Access Code

Country Code

City Code

China (Xiamen)

Country Code: 86

City Code: 592

Service Type

Online Support

Technical Support E-mail

Customer Service E-mail

Technical Support Fax

Technical Support – Dell™ Dimension™ and Dell Inspiron™

Technical Support – Dell OptiPlex™, Dell

Latitude™, and Dell Precision™

Technical Support – Dell PowerEdge™ and

Dell PowerVault™

Technical Support – Projectors, PDAs,

Switches, Routers, etc.

Technical Support – Printers

Customer Service

Customer Service Fax

Home and Small Business

Preferred Accounts Division

Large Corporate Accounts GCP

Large Corporate Accounts Key Accounts

Large Corporate Accounts North

Large Corporate Accounts North

Government and Education

Large Corporate Accounts East

Large Corporate Accounts East

Government and Education

Large Corporate Accounts Queue Team

Large Corporate Accounts South

Large Corporate Accounts West

Large Corporate Accounts Spare Parts

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address support.dell.com.cn

support.dell.com.cn/email [email protected]

592 818 1350 toll-free: 800 858 2969 toll-free: 800 858 0950 toll-free: 800 858 0960 toll-free: 800 858 2920 toll-free: 800 858 2311 toll-free: 800 858 2060

592 818 1308 toll-free: 800 858 2222 toll-free: 800 858 2557 toll-free: 800 858 2055 toll-free: 800 858 2628 toll-free: 800 858 2999 toll-free: 800 858 2955 toll-free: 800 858 2020 toll-free: 800 858 2669 toll-free: 800 858 2572 toll-free: 800 858 2355 toll-free: 800 858 2811 toll-free: 800 858 2621

132

Getting Help

Country (City)

International Access Code

Country Code

City Code

Colombia

Service Type

Online Support

Technical Support

Customer Service and Sales

Spare Parts, Software, Peripherals and

Warranty Sales

Ink and Toner Sales

Online Support Costa Rica

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

Technical Support

Customer Service and Sales

Online Support

Denmark (Copenhagen)

International Access Code:

Country Code:

Dominica

45

00

Technical Support

Customer Service

Fax

Technical Fax

Switchboard

Online Support

Technical Support

Customer Service – Relational

Home/Small Business Customer Service

Switchboard – Relational

Switchboard Fax – Relational

Switchboard – Home/Small Business

Switchboard Fax – Home/Small Business

Online Support

Technical Support, Customer Service, Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address www.dell.com/co [email protected]

01-800-915-5704

01-800-915-4755 toll free: 01-800-915-6158 toll free: 01-800-915-5676 www.dell.com/cr [email protected]

0800-012-0232

0800-012-0231 support.euro.dell.com

[email protected]

22537 2727

22537 2707

22537 2714

22537 2728

22537 2711 support.euro.dell.com

7023 0182

7023 0184

3287 5505

3287 1200

3287 1201

3287 5000

3287 5001 www.dell.com/dm [email protected]

toll-free: 1-866-278-6821 or (512) 723-0010

Getting Help

133

Country (City)

International Access Code

Country Code

City Code

Dominican Republic

Ecuador

(calling from Quito and

Guayaquil only)

El Salvador

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

Service Type

Online Support

Technical Support

Customer Service and Sales

Online Support

Technical Support, Customer Service, Sales

(calling from Quito)

Technical Support, Customer Service, Sales

(calling from Guayaquil)

Online Support

Technical Support

Customer Service and Sales

Online Support

Technical Support

Customer Service

Switchboard

Fax

Sales under 500 employees

Sales over 500 employees

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address www.dell.com/do [email protected]

1-800-156-1834

1-800-156-1588 www.dell.com/ec [email protected]

toll-free: 999-119-877-655-3355 or EEUU (512) 723-0020 toll-free: 1-800-999-119-877-655-3355 www.dell.com/sv [email protected]

toll free: 800-6100 (ANTEL) or 800-6170 (Telefonica) toll free: 800-6100 (ANTEL) or 800-6132 (Telefonica) support.euro.dell.com

[email protected]

0207 533 555

0207 533 538

0207 533 533

0207 533 530

0207 533 540

0207 533 533

134

Getting Help

Country (City)

International Access Code

Country Code

City Code

France (Paris) (Montpellier)

International Access Code:

Country Code:

City Codes:

33

(1) (4)

00

Service Type

Online Support

Home and Small Business

Technical Support

Customer Service

Switchboard

Switchboard (calls from outside of France)

Sales

Fax

Fax (calls from outside of France)

Corporate

Technical Support

Customer Service

Switchboard

Sales

Fax

Online Support Germany (Frankfurt)

International Access Code: 00

Country Code: 49

City Code: 69

Technical Support

Technical Support at Home

Home/Small Business Customer Service

Global Segment Customer Service

Preferred Accounts Customer Service

Large Accounts Customer Service

Public Accounts Customer Service

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address support.euro.dell.com

0825 387 270

0825 823 833

0825 004 700

04 99 75 40 00

0825 004 700

0825 004 701

04 99 75 40 01

0825 004 719

0825 338 339

01 55 94 71 00

01 55 94 71 00

01 55 94 71 01 support.euro.dell.com

[email protected]

m

069 9792-7200

069 9792-7230

0180-5-224400

069 9792-7320

069 9792-7320

069 9792-7320

069 9792-7320

069 9792-7000

Getting Help

135

Country (City)

International Access Code

Country Code

City Code

Greece

International Access Code: 00

Country Code: 30

Grenada

Service Type

Online Support

Technical Support

Gold Service Technical Support

Switchboard

Gold Service Switchboard

Sales

Fax

Online Support

Guatemala

Guyana

Haiti

Technical Support, Customer Service, Sales

Online Support

Technical Support, Customer Service, Sales

Online Support

Technical Support, Customer Service, Sales

Online Support

Honduras

Technical Support, Customer Service, Sales

Online Support

Technical Support, Customer Service, Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address support.euro.dell.com

00800-44 14 95 18

2108129811

2108129810

2108129811

2108129800

2108129812 www.dell.com/gd [email protected]

toll-free: 1-866-540-3355

www.dell.com/gt [email protected]

1-800-999-0136

[email protected]

toll-free: 1-877-440-6511

www.dell.com/ht [email protected]

toll free: 183-866-686-9849 or (512) 723-0010

www.dell.com/hn [email protected]

toll free: 800-0123-866-686-9848 or EEUU (512) 723-0020

136

Getting Help

Country (City)

International Access Code

Country Code

City Code

Hong Kong

International Access Code: 001

Country Code: 852

Service Type

Online Support

Technical Support – Dimension and

Inspiron

Technical Support – OptiPlex, Latitude, and Dell Precision

Technical Support – Servers and Storage

Technical Support – Projectors, PDAs,

Switches, Routers, etc.

Customer Service

Large Corporate Accounts

Global Customer Programs

Medium Business Division

Home and Small Business Division

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address support.ap.dell.com

support.ap.dell.com/contactus

00852-2969 3188

00852-2969 3191

00852-2969 3196

00852-3416 0906

00852-3416 0910

00852-3416 0907

00852-3416 0908

00852-3416 0912

00852-2969 3105

Getting Help

137

Country (City)

International Access Code

Country Code

City Code

India

Service Type Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address

Online Support

Portable and Desktop Support support.ap.dell.com

Portables, Desktop, and Peripherals E-mail support.ap.dell.com/ap/en/emaildell

Portable Support E-mail [email protected]

Phone Numbers 080-25068032 or 080-25068034 or your city STD code + 60003355 or toll-free: 1-800-425-9046

Server Support

E-mail [email protected]

Phone Numbers 080-25068032 or 080-25068034 or your city STD code + 60003355 or toll-free: 1-800-425-8045

Gold Support Only

E-mail

Phone Numbers [email protected]

080-25068033 or your city STD code + 60003355 or toll-free: 1-800-425-9045

Customer Service

Home and Small Business

Large Corporate Accounts

[email protected]

toll-free: 1800-4254051

[email protected]

toll-free: 1800-4252067

Sales

Large Corporate Accounts

Home and Small Business

1600 33 8044

1600 33 8046

138

Getting Help

Country (City)

International Access Code

Country Code

City Code

Ireland (Cherrywood)

International Access Code: 00

Country Code: 353

City Code: 1

Service Type

Online Support

Technical Support

Business computers

Home computers

At Home Support

Sales

Home

Small Business

Medium Business

Large Business

Sales E-mail

Customer Service

Home and Small Business

Business (greater than 200 employees)

General

Fax/Sales Fax

Switchboard

U.K. Customer Service (dial within U.K. only)

Corporate Customer Service (dial within

U.K. only)

U.K. Sales (dial within U.K. only)

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address support.euro.dell.com

[email protected]

1850 543 543

1850 543 543

1850 200 889

1850 333 200

1850 664 656

1850 200 646

1850 200 646

[email protected]

01 204 4014

1850 200 982

01 204 0103

01 204 4444

0870 906 0010

0870 907 4499

0870 907 4000

Getting Help

139

Country (City)

International Access Code

Country Code

City Code

Italy (Milan)

International Access Code:

Country Code:

City Code: 02

39

00

Jamaica

(dial from within Jamaica only)

Service Type

Online Support

Home and Small Business

Technical Support

Customer Service

Fax

Switchboard

Corporate

Technical Support

Customer Service

Fax

Switchboard

Online Support

Technical Support

Customer Service and Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address support.euro.dell.com

02 577 826 90

02 696 821 14

02 696 821 13

02 696 821 12

02 577 826 90

02 577 825 55

02 575 035 30

02 577 821 www.dell.com/jm [email protected]

toll free: 1-800-975-1646 toll free: 1-800-404-9205

140

Getting Help

Country (City)

International Access Code

Country Code

City Code

Japan (Kawasaki)

International Access Code: 001

Country Code: 81

City Code: 44

Service Type

Online Support

Technical Support – Dimension and

Inspiron

Technical Support outside of Japan –

Dimension and Inspiron

Technical Support – Dell Precision,

OptiPlex, and Latitude

Technical Support outside of Japan – Dell

Precision, OptiPlex, and Latitude

Technical Support – Dell PowerApp, Dell

PowerEdge, Dell PowerConnect, and Dell

PowerVault

Technical Support outside of Japan –

PowerApp, PowerEdge, PowerConnect, and

PowerVault

Technical Support – Projectors, PDAs,

Printers, Routers

Technical Support outside of Japan –

Projectors, PDAs, Printers, Routers

Faxbox Service

24-Hour Automated Order Status Service

Customer Care

Business Sales Division – up to 400 employees

Preferred Accounts Division Sales – over

400 employees

Public Sales – government agencies, educational institutions, and medical institutions

Global Segment Japan

Individual User

Individual User Online Sales

Individual User Real Site Sales

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address support.jp.dell.com

toll-free: 0120-198-226

81-44-520-1435 toll-free: 0120-198-433

81-44-556-3894 toll-free: 0120-198-498

81-44-556-4162 toll-free: 0120-981-690

81-44-556-3468

044-556-3490

044-556-3801

044-556-4240

044-556-3344

044-556-3433

044-556-5963

044-556-3469

044-556-1657

044-556-2203

044-556-4649

044-556-4300

Getting Help

141

Country (City)

International Access Code

Country Code

City Code

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

Latin America

Service Type

Online Support

Technical Support

Customer Service

Technical Support – Dimension, PDA,

Electronics, and Accessories

Sales

Fax

Switchboard

Customer Technical Support (Austin,

Texas, U.S.A.)

Customer Service (Austin, Texas, U.S.A.)

Fax (Technical Support and Customer

Service) (Austin, Texas, U.S.A.)

Sales (Austin, Texas, U.S.A.)

Sales Fax (Austin, Texas, U.S.A.)

Luxembourg

International Access Code: 00

Country Code: 352

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Online Support

Support

Home/Small Business Sales

Corporate Sales

Customer Service

Fax

Online Support

Technical Support – Dell Precision,

OptiPlex, and Latitude

Technical Support – Dimension, Inspiron, and Electronics and Accessories

Technical Support – PowerApp, PowerEdge,

PowerConnect, and PowerVault

Customer Service

24-Hour Automated Order Status Service

Transaction Sales

Corporate Sales

142

Getting Help

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address support.ap.dell.com

toll-free: 080-200-3800 toll-free: 080-999-0270 toll-free: 080-200-3801 toll-free: 080-200-3600

2194-6202

2194-6000

512 728-4093

512 728-3619

512 728-3883

512 728-4397

512 728-4600 or 512 728-3772 support.euro.dell.com

342 08 08 075

+32 (0)2 713 15 96

26 25 77 81

+32 (0)2 481 91 19

26 25 77 82 support.ap.dell.com

toll-free: 1 800 880 193 toll-free: 1 800 881 306 toll-free: 1800 881 386 toll-free: 1800 881 306 (option 4)

1 800 88 4432 toll-free: 1 800 888 202 toll-free: 1 800 888 213

Country (City)

International Access Code

Country Code

City Code

Mexico

International Access Code: 00

Country Code: 52

Service Type

Online Support

Technical Support

Sales

Customer Service

Spare Parts, Software, Peripherals and

Warranty Sales

Ink and Toner Sales

Main

Montserrat Online Support

Technical Support, Customer Service, Sales

Online Support Netherlands Antilles

Netherlands (Amsterdam)

International Access Code: 00

Country Code: 31

City Code: 20

Technical Support, Customer Service, Sales

Online Support

Technical Support

Technical Support Fax

Home/Small Business Customer Service

Relational Customer Service

Home/Small Business Sales

Relational Sales

Home/Small Business Sales Fax

Relational Sales Fax

Switchboard

Switchboard Fax

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address www.dell.com/mx [email protected]

001-866-563-4425

50-81-8800 or 001-800-888-3355

001-877-384-8979 or 001-877-269-3383

001-866-390-4629 toll free 001-866-851-1754

50-81-8800 or 001-800-888-3355 or 001-866-851-1754 support.dell.com.ag

[email protected]

toll-free: 1-866-278-6822 www.dell.com/an [email protected]

toll free: 001-866-379-1022 support.euro.dell.com

020 674 45 00

020 674 47 66

020 674 42 00

020 674 4325

020 674 55 00

020 674 50 00

020 674 47 75

020 674 47 50

020 674 50 00

020 674 47 50

Getting Help

143

Country (City)

International Access Code

Country Code

City Code

New Zealand

International Access Code: 00

Country Code: 64

Nicaragua

Service Type

Online Support

Technical Support

Home and Home Office

Business, Education, and Government

PowerEdge and PowerVault

Customer Service

Home and Small Business

Business, Education, and Government

24-Hour Automated Order Status Service

Sales

Home and Home Office

Small Business

Business, Education, and Government

Online Support

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Technical Support

Customer Service and Sales

Online Support

Technical Support

Relational Customer Service

Home/Small Business Customer Service

Switchboard

Fax Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address support.ap.dell.com

support.ap.dell.com/contactus toll-free: 0800-441-567 toll-free: 0800-446-255 toll-free: 0800-444-617 toll-free: 0800-443-563 toll-free: 0800-289-3355 (option 3) toll-free: 0800-941-128 (option 3) toll-free: 0800-449-602 toll-free: 0800 441 567 toll-free: 0800-289-3355 toll-free: 0800-941-121 toll-free: 0800-941-128 www.dell.com/ni [email protected]

toll free: 001-800-220-1378 toll free: 001-800-220-1377 support.euro.dell.com

671 16882

671 17575

23162298

671 16800

671 16865

144

Getting Help

Country (City)

International Access Code

Country Code

City Code

Panama

Paraguay

(Asuncion only)

Peru

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

Portugal

International Access Code: 00

Country Code: 351

Service Type Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address

Online Support

Technical Support

Customer Service, Sales

Online Support www.dell.com/pa [email protected]

toll free: 001-800-507-1385 (C&W) or 001-866-633-4097 (Clarocom) toll free: 001-800-507-1264 (C&W) or 001-866-422-7964 (Clarocom and

Movistar) or 001-800-507-1786 (TC) www.dell.com/py [email protected]

Technical Support, Customer Service, Sales dial 008-11-800, then have the operator dial 866-686-9848 or EEUU (512) 723-0020

Online Support

Technical Support

Customer Service and Sales

Online Support www.dell.com/pe [email protected]

0800-50-869

0800-50-669 support.euro.dell.com

[email protected]

57 95 700 Customer Service Phone

Customer Service

Sales

Customer Service Fax

Reception Desk Fax

Switchboard

Online Support

57 95 999

57 95 999

57 95 806

57 95 998

57 95 999 support.euro.dell.com

Technical Support

Customer Service

Sales

Fax

707200149

800 300 413

800 300 410 or 800 300 411 or

800 300 412 or 21 422 07 10

21 424 01 12

Getting Help

145

Country (City)

International Access Code

Country Code

City Code

Puerto Rico

Service Type

St. Kitts and Nevis

Online Support

Technical Support

Spare Parts, Software, Peripherals and

Warranty Sales

Ink and Toner Sales

Customer Service and Sales

Online Support

Technical Support

Customer Service and Sales

Online Support St. Lucia

Technical Support

Customer Service and Sales

St. Vincent and the Grenadines Online Support

Technical Support

Customer Service and Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address www.dell.com/pr [email protected]

toll-free: 1-866-390-4695 toll-free: 1-866-390-4691 toll-free: 1-866-851-1760

1-877-537-3355 www.dell.com/kn [email protected]

toll-free: 1-877-441-4734 toll-free: 1-866-540-3355 www.dell.com/lc [email protected]

toll-free: 1-866-745-1850 or 1-866-464-4352 toll-free: 1-866-540-3355 www.dell.com/vc [email protected]

toll-free: 1-866-464-4353 toll-free: 1-866-540-3355

146

Getting Help

Country (City)

International Access Code

Country Code

City Code

Singapore (Singapore)

International Access Code: 005

Country Code: 65

Service Type

NOTE:

The phone numbers in this section should be called from within Singapore or

Malaysia only.

Online Support

Technical Support

Dimension, Inspiron, and Electronics and

Accessories

OptiPlex, Latitude, and Dell Precision

PowerApp, PowerEdge, PowerConnect, and

PowerVault

Customer Service

24-Hour Automated Order Status Service

Sales

Transaction Sales

Corporate Sales

Online Support Slovakia (Prague)

International Access Code: 00

Country Code: 421 Technical Support

Enterprise GOLD

Business Support

Customer Service

Fax

Tech Fax

Switchboard (Sales)

Online Support South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

Gold Queue

Technical Support

Customer Service

Sales

Fax

Switchboard

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address support.ap.dell.com

toll-free: 1 800 394 7430 toll-free: 1 800 394 7488 toll-free: 1 800 394 7478 toll-free: 1 800 394 7430 (option 4) toll-free: 1 800 394 7476 toll-free: 1 800 394 7412 toll-free: 1 800 394 7419 support.euro.dell.com

[email protected]

02 5750 8303

02 5750 8308

02 5750 8301

420 22537 2707

02 5441 8328

02 5441 8328

02 5441 7585 support.euro.dell.com

[email protected]

011 709 7713

011 709 7710

011 709 7707

011 709 7700

011 706 0495

011 709 7700

Getting Help

147

Country (City)

International Access Code

Country Code

City Code

Southeast Asian and Pacific

Countries

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

Suriname

Service Type

Technical Support, Customer Service, and

Sales (Penang, Malaysia)

Online Support

Home and Small Business

Technical Support

Customer Service

Sales

Switchboard

Fax

Corporate

Technical Support

Customer Service

Switchboard

Fax

Online Support

Technical Support, Customer Service, Sales

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

Online Support

Technical Support

Relational Customer Service

Home/Small Business Customer Service

Employee Purchase Program (EPP) Support

Technical Support Fax

Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address

604 633 4810 support.euro.dell.com

902 100 130

902 118 540

902 118 541

902 118 541

902 118 539

902 100 130

902 115 236

91 722 92 00

91 722 95 83 www.dell.com/sr [email protected]

toll-free: 156-866-686-9850 or (512) 723-0010 support.euro.dell.com

08 590 05 199

08 590 05 642

08 587 70 527

020 140 14 44

08 590 05 594

08 587 705 81

148

Getting Help

Country (City)

International Access Code

Country Code

City Code

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Thailand

International Access Code:

Country Code: 66

001

Service Type

Online Support

Taiwan

International Access Code: 002

Country Code: 886

Technical Support – Home and Small

Business

Technical Support at Home

Technical Support – Corporate

Customer Service – Home and Small

Business

Customer Service – Corporate

Main

Fax

Sales

Online Support

Technical Support – OptiPlex, Latitude,

Inspiron, Dimension, and Electronics and

Accessories

Technical Support – Servers and Storage

Customer Service

Transaction Sales

Corporate Sales

Online Support

Technical Support – OptiPlex, Latitude, and Dell Precision

Technical Support – PowerApp, PowerEdge,

PowerConnect, and PowerVault

Customer Service

24-Hour Automated Order Status Service

Corporate Sales

Transaction Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address support.euro.dell.com

[email protected]

m

0844 811 411 support.ap.dell.com/contactus toll-free:

0848 338 860

0844 822 844

0848 802 202

0848 821 721

0848 335 599

022 799 01 90

022 799 01 01 support.ap.dell.com

toll-free: 0080 186 1011 toll-free: 0080 160 1256

0080 186 3066 (option 3) toll-free: 0080 165 1228 toll-free: 0080 165 1227 support.ap.dell.com

toll-free: 1800 0060 07 toll-free: 1800 0600 09 toll-free: 1800 006 007

(option 7) toll-free: 1800 060 065 toll-free: 1800 006 009 toll-free: 1800 006 006

Getting Help

149

Country (City)

International Access Code

Country Code

City Code

Trinidad/Tobago

Turks and Caicos Islands

U.K. (Bracknell)

International Access Code: 00

Country Code: 44

City Code: 1344

Service Type Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address

Online Support

Technical Support www.dell.com/tt [email protected]

toll-free: 1-866-540-3355 or 1-888-799-5908 toll-free: 1-800-211-7602 www.dell.com/tc

Customer Service and Sales

Online Support

Technical Support, Customer Service, Sales

Online Support

Customer Service Online [email protected]

toll-free: 1-866-540-3355 support.euro.dell.com

[email protected]

support.euro.dell.com/uk/en/ECare/form/home.asp

Sales

Home and Small Business Sales

Corporate/Public Sector Sales

Customer Service

Home and Small Business

0870 907 4000

01344 860 456

Corporate

Preferred Accounts (500–5000 employees)

Global Accounts

Central Government

Local Government & Education

Health

Technical Support

Corporate/Preferred Accounts/PCA (1000+ employees)

Other Dell Products

General

Home and Small Business Fax

0870 906 0010

01344 373 185

0870 906 0010

01344 373 186

01344 373 193

01344 373 199

01344 373 194

0870 908 0500

0870 353 0800

0870 907 4006

150

Getting Help

Country (City)

International Access Code

Country Code

City Code

Uruguay

Service Type

Online Support

Technical Support

Customer Service and Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address www.dell.com/uy [email protected]

toll-free: 000-413-598-2523 toll-free: 000-413-598-2521

Getting Help

151

Country (City)

International Access Code

Country Code

City Code

U.S.A. (Austin, Texas)

International Access Code: 011

Country Code: 1

Service Type

Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired

Fax

Technical Support

Home and Home Office

Portable and Desktop AutoTech

Small Business

Medium and Large Business

State and Local Government

Federal Government

Healthcare

K-12 Education

Higher Education

Printers, Projectors, PDAs, and MP3 Players

Customer Service

Automated Order Status

Small Business

Medium and Large Business

State and Local Government

Federal Government

Healthcare

K-12 Education

Higher Education

Employee Purchase Program (EPP)

Financial Services

Leases and Loans

Dell Preferred Accounts (DPA)

Sales

Dell Outlet Store

Software and Peripherals Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address toll-free: 1-877-DELLTTY

(1-877-335-5889) toll-free: 1-800-727-8320 support.dell.com

toll-free: 1-800-624-9896 toll-free: 1-800-247-9362 toll-free: 1-800-456-3355 toll-free: 1-877-671-3355 toll-free: 1-800-981-3355 toll-free: 1-800-727-1100 toll-free: 1-800-274-1550 toll-free: 1-888-977-3355 toll-free: 1-800-274-7799 toll-free: 1-877-459-7298 toll-free: 1-800-624-9897 toll-free: 1-800-433-9014 toll-free: 1-800-456-3355 toll-free: 1-877-671-3355 toll-free: 1-800-981-3355 toll-free: 1-800-727-1100 toll-free: 1-800-274-1550 toll-free: 1-888-977-3355 toll-free: 1-800-274-7799 toll-free: 1-800-695-8133 www.dellfinancialservices.com

toll-free: 1-877-577-3355 toll-free: 1-800-283-2210

1-800-289-3355 or 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355

152

Getting Help

Country (City)

International Access Code

Country Code

City Code

U.S. Virgin Islands

Service Type

Venezuela

Online Support

Technical Support

Customer Service and Sales

Online Support

Technical Support

Customer Service and Sales

Area Codes,

Local Numbers, and

Toll-Free Numbers

Web and E-mail Address www.dell.com/vi [email protected]

toll-free: 1-877-702-4360 toll-free: 1-877-702-4288 www.dell.com/ve [email protected]

0800-100-2513

0800-100-4752

Getting Help

153

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back or bottom of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

154

Getting Help

Specifications

NOTE:

Offerings may vary by region. For more information regarding the configuration of your computer, click Start

Help and Support and select the option to view information about your computer.

Processor

Processor type Intel Core™ Solo and Intel Core 2 Duo processors

32 KB (internal)

2 MB

533

L1 cache

L2 cache

External bus frequency

System Information

System chipset

Data bus width

DRAM bus width

Processor address bus width

PC Card/Express Card

CardBus controller

PC Card connector

Cards supported

PC Card connector size

Data width (maximum)

Intel 945 GMS

64 bits

64 bits

32 bits

Ricoh R5C843

80-pin

Type I and II cards

34mm New Card with adapter

68 pins

PCMCIA 16 bits

CardBus 32 bits

Memory

Memory module connector

Memory module capacities

Memory type one user-accessible DIMM socket

1-GB minimum to 2 GB maximum

533 MHz DDRII SDRAM (supports up to

667 MHz DDRII)

Specifications

155

Memory (continued)

Minimum memory

Maximum memory

Smart Card

Read/write capabilities

Cards supported

Program technology supported

Interface speed

EMV level

WHQL certification

Compatibility

Insert/eject cycles

Ports and Connectors

Audio

USB

Powered USB

Modem

IEEE 1394a

Mini-Card

Network adapter

D-Dock connector

1 GB (onboard memory) up to 2 GB reads and writes to all ISO 7816 1/2/3/4 microprocessor cards (T=0, T=1)

3 V and 5 V

Java cards

9600–115,200 bps level 1 certified

PC/SC compatible within a PKI environment certified for up to 100,000 cycles microphone miniconnector, stereo headphones/speakers miniconnector

2 4-pin USB 2.0-compliant connectors one 9-pin USB 2.0-compliant powered

RJ-11 support

4-pin serial connector

NOTE:

The D430 has been optimally designed to be used with the slim Media Base for docking. However, it is compatible with the D-

Family D/Port and D/Dock. With the use of the

D-Family D/Port and D/Dock, all ports can be effectively utilized except for the 1394 port. If the use of this port is required, it is recommended that you utilize the Media Base as your primary docking device.

two Type IIIA Mini-Card slot

RJ-45 port standard docking connector for D/Dock,

D/Port, or D420 Media Base

156

Specifications

Communications

Modem:

Type

Controller

Interface

Network adapter

Wireless

Video

Video type

Data bus

Controller/Memory

LCD interface

TV support

Audio

Audio type

Audio controller

Stereo conversion

Interfaces:

Internal

External

Speaker

Internal speaker amplifier v.92 56K MDC softmodem

Intel High-Definition Audio

10/100/1000 Ethernet LAN on system board

• internal PCI-e Mini-Card WLAN support

• Bluetooth

®

wireless technology support

• WWAN Mini-Card support using USB interface

Intel Integrated UMA Graphics

PCI Express

224 MB of shared memory (with 512 MB or more of system memory)

LVDS

NTSC or PAL in S-video and composite modes (through Dell D/Port advanced port replicator only)

High Definition Audio (HDA)

Intellisonic software by Knowles Acoustics for embedded mic (WinXP, WinXP64,

Win2000)

SigmaTel STAC9200

24-bit (stereo digital-to-analog),

24-bit (stereo analog-to-digital)

High Definition Audio microphone mini-connector, stereo headphones/speakers mini-connector one 8-ohm speaker

1-W channel into 8 ohms

Specifications

157

158

Display

Type (WXGA)

Dimensions (12.1-inch display):

Height

Width

Diagonal

Operating angle

Viewing angles:

WXGA+ horizontal

WXGA+ vertical

Pixel pitch:

WXGA

Power consumption ( panel with backlight) (typical):

WXGA

Controls

12.1-inch WXGA 220nit

163.2 mm ( 6.43 inches)

261.12

mm (10.3 inches)

307.34 mm (12.1 inches)

0° (closed) to 180°

+/– 40/40°

+/– 10/30°

0.204 mm

6.2 W (max.) brightness can be controlled through keyboard shortcuts

Keyboard

Number of keys

Key travel

Key spacing

Layout

Fingerprint Reader (optional)

Type

87 (U.S. and Canada); 87 (China); 89

(Brazil); 88 (Europe); 91 (Japan)

2.5 mm ± 0.3 mm (0.11 inch ± 0.016 inch)

18.5 mm ± 0.3 mm (0.73 inch ± 0.012 inch)

QWERTY/AZERTY/Kanji

Power Supply

Connector

Array Size

Touch Pad

X/Y position resolution

(graphics table mode)

Specifications

UPEK TCS3 TouchStrip™ strip sensor with

CMOS active capacitive pixel-sensing technology

2.7 V to approx. 3.6 V

48-ball BGA

248 x 2 pixels

240 cpi

Fingerprint Reader (optional)

Type

Power Supply

Connector

Array Size

Touch Pad

Size:

Width

Height

Battery

Type

Dimensions:

Depth

Height

Width

Weight

Voltage

Charge time (approximate) :

Computer off

Operating time

UPEK TCS3 TouchStrip™ strip sensor with

CMOS active capacitive pixel-sensing technology

2.7 V to approx. 3.6 V

48-ball BGA

248 x 2 pixels

64.88 mm (2.55-inch) sensor-active area

48.88-mm (1.92-inch) rectangle

9-cell hybrid lithium ion (68 WHr)

6-cell "smart" lithium ion (42 WHr)

4-cell "smart" lithium ion (28 WHr)

(optional)

77.5 mm (3.05 inches)

19.5 mm (0.76 inch)

123.4 mm (4.86 inches)

0.32 kg (0.70 lb) (6 cell)

0.23 kg (0.52 lb) (4 cell)

14.8 VDC (4 cell)

11.1 VDC (6 cell)

11.1 VDC (9 cell) approximately 1 hour for 80 percent charge for 4 and 6 cell.

varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions.

See "Battery Performance" on page 27 for more information.

Specifications

159

Battery (continued)

Life span (approximate)

Temperature range:

Operating

Storage

300 discharge/charge cycles

0° to 35°C (32° to 95°F)

–40° to 65°C (–40° to 149°F)

AC Adapter

Input voltage

Input current (maximum)

Input frequency

Output current

Output power

Rated output voltage

Dimensions and weight (65-W AC adapter):

Height

Width

Depth

Weight (with cables)

Dimensions and weight (90-W AC adapter):

Height

Width

Depth

Weight (with cables)

Temperature range:

Operating

Storage

100–240 VAC

1.5 A

50–60 Hz

3.34 A (65-W AC adapter)

4.62 A (90-W AC adapter)

65 W

90 W

19.5 VDC

28.3 mm (1.11 inches)

57.8 mm (2.28 inches)

137.2 mm (5.40 inches)

0.4 kg (0.9 lb)

34.2 mm (1.35 inches)

60.9 mm (2.39 inches)

153.42 mm (6.04 inches)

0.46 kg (1.01 lb)

0° to 35°C (32° to 95°F)

–40° to 65°C (–40° to 149°F)

Physical

Height

Width

2.54 cm (1.0 inches)

29.5 cm (11.6 inches)

160

Specifications

Physical (continued)

Depth

Weight

20.98 cm (8.26 inches)

2.98 lbs (1.35 kg) with 4-cell battery

3.17 lbs (1.4 kg) with 6-cell battery

4.25 lbs (1.9 kg) with media base and 4-cell

Environmental

Temperature range:

Operating

Storage

Relative humidity (maximum):

0° to 35°C (32° to 95°F)

-40° to 65°C (-40° to 149°F)

Operating

Storage

Maximum vibration (using a random-vibration spectrum that simulates user environment):

10% to 90% (noncondensing)

5% to 95% (noncondensing)

Operating

Storage

Maximum shock (measured with hard drive in operating status and a

2-ms half-sine pulse for operating; also measured with hard drive in head-parked position and a 2-ms halfsine pulse for storage):

0.66 GRMS

1.30 GRMS

Operating

Storage

Altitude (maximum):

Operating

Storage

142g 2ms

162g 2ms

15.2 to 3048 m (50 to 10,000 ft)

15.2 to 10,668 m (50 to 35,000 ft)

Specifications

161

162

Specifications

Glossary

Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer.

A

AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.

ACPI — advanced configuration and power interface —

A power management specification that enables

Microsoft

®

Windows

®

operating systems to put a computer in standby or hibernate mode to conserve the amount of electrical power allocated to each device attached to the computer.

AGP — accelerated graphics port — A dedicated graphics port that allows system memory to be used for videorelated tasks. AGP delivers a smooth, true-color video image because of the faster interface between the video circuitry and the computer memory.

AHCI — Advanced Host Controller Interface — An interface for a SATA hard drive Host Controller which allows the storage driver to enable technologies such as

Native Command Queuing (NCQ) and hot plug.

ALS — ambient light sensor — A feature that helps to control display brightness.

antivirus software — A program designed to identify, quarantine, and/or delete viruses from your computer.

ASF — alert standards format — A standard to define a mechanism for reporting hardware and software alerts to a management console. ASF is designed to be platform- and operating system-independent.

B

battery life span — The length of time (years) during which a portable computer battery is able to be depleted and recharged.

battery operating time — The length of time (minutes or hours) that a portable computer battery powers the computer.

BIOS — basic input/output system — A program (or utility) that serves as an interface between the computer hardware and the operating system. Unless you understand what effect these settings have on the computer, do not change them. Also referred to as system setup .

bit — The smallest unit of data interpreted by your computer.

Blu-ray Disc ™ (BD) — An optical storage technology offering storage capacity of up to 50 GB, full 1080p video resolution (HDTV required), and as many as 7.1 channels of native, uncompressed surround sound.

Bluetooth

®

wireless technology — A wireless technology standard for short-range (9 m [29 feet]) networking devices that allows for enabled devices to automatically recognize each other.

boot sequence — Specifies the order of the devices from which the computer attempts to boot.

bootable media — A CD, DVD, or floppy disk that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have a bootable CD, DVD, or floppy disk available.

Your Drivers and Utilities media is an example of bootable media.

bps — bits per second — The standard unit for measuring data transmission speed.

BTU — British thermal unit — A measurement of heat output.

bus — A communication pathway between the components in your computer.

bus speed — The speed, given in MHz, that indicates how fast a bus can transfer information.

Glossary

163

byte — The basic data unit used by your computer. A byte is usually equal to 8 bits.

C

C — Celsius — A temperature measurement scale where

0° is the freezing point and 100° is the boiling point of water.

cache — A special high-speed storage mechanism which can be either a reserved section of main memory or an independent high-speed storage device. The cache enhances the efficiency of many processor operations.

L1 cache — Primary cache stored inside the processor.

L2 cache — Secondary cache which can either be external to the processor or incorporated into the processor architecture.

carnet — An international customs document that facilitates temporary imports into foreign countries. Also known as a merchandise passport .

CD-R — CD recordable — A recordable version of a CD.

Data can be recorded only once onto a CD-R. Once recorded, the data cannot be erased or written over.

CD-RW — CD rewritable — A rewritable version of a

CD. Data can be written to a CD-RW disc, and then erased and written over (rewritten).

CD-RW drive — A drive that can read CDs and write to

CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once.

CD-RW/DVD drive — A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and write to

CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once.

clock speed — The speed, given in MHz, that indicates how fast computer components that are connected to the system bus operate.

CMOS — A type of electronic circuit. Computers use a small amount of battery-powered CMOS memory to hold date, time, and system setup options.

COA — Certificate of Authenticity — The Windows alpha-numeric code located on a sticker on your computer. Also referred to as the Product Key or Product

ID .

Control Panel — A Windows utility that allows you to modify operating system and hardware settings, such as display settings.

controller — A chip that controls the transfer of data between the processor and memory or between the processor and devices.

CRIMM — continuity rambus in-line memory module

— A special module that has no memory chips and is used to fill unused RIMM slots.

cursor — The marker on a display or screen that shows where the next keyboard, touch pad, or mouse action will occur. It often is a blinking solid line, an underline character, or a small arrow.

D

DDR SDRAM — double-data-rate SDRAM — A type of

SDRAM that doubles the data burst cycle, improving system performance.

DDR2 SDRAM — double-data-rate 2 SDRAM — A type of DDR SDRAM that uses a 4-bit prefetch and other architectural changes to boost memory speed to over 400

MHz.

device — Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your computer.

device driver — See driver .

DIMM — dual in-line memory module — A circuit board with memory chips that connects to a memory module on the system board.

DIN connector — A round, six-pin connector that conforms to DIN (Deutsche Industrie-Norm) standards; it is typically used to connect PS/2 keyboard or mouse cable connectors.

disk striping — A technique for spreading data over multiple disk drives. Disk striping can speed up operations that retrieve data from disk storage. Computers that use disk striping generally allow the user to select the data

164

Glossary

unit size or stripe width .

DMA — direct memory access — A channel that allows certain types of data transfer between RAM and a device to bypass the processor.

docking device — See APR .

DMTF — Distributed Management Task Force — A consortium of hardware and software companies who develop management standards for distributed desktop, network, enterprise, and Internet environments.

domain — A group of computers, programs, and devices on a network that are administered as a unit with common rules and procedures for use by a specific group of users. A user logs on to the domain to gain access to the resources.

DRAM — dynamic random-access memory — Memory that stores information in integrated circuits containing capacitors.

driver — Software that allows the operating system to control a device such as a printer. Many devices do not work properly if the correct driver is not installed in the computer.

DSL — Digital Subscriber Line — A technology that provides a constant, high-speed Internet connection through an analog telephone line. dual-core — A technology in which two physical computational units exist inside a single processor package, thereby increasing computing efficiency and multi-tasking ability.

dual display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as extended display mode .

DVD-R — DVD recordable — A recordable version of a

DVD. Data can be recorded only once onto a DVD-R.

Once recorded, the data cannot be erased or written over.

DVD+RW — DVD rewritable — A rewritable version of a DVD. Data can be written to a DVD+RW disc, and then erased and written over (rewritten). (DVD+RW technology is different from DVD-RW technology.)

DVD+RW drive — drive that can read DVDs and most

CD media and write to DVD+RW (rewritable DVDs) discs.

DVI — digital video interface — A standard for digital transmission between a computer and a digital video display.

E

ECC — error checking and correction — A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory.

ECP — extended capabilities port — A parallel connector design that provides improved bidirectional data transmission. Similar to EPP, ECP uses direct memory access to transfer data and often improves performance.

EIDE — enhanced integrated device electronics — An improved version of the IDE interface for hard drives and

CD drives.

EMI — electromagnetic interference — Electrical interference caused by electromagnetic radiation.

ENERGY STAR

®

— Environmental Protection Agency requirements that decrease the overall consumption of electricity.

EPP — enhanced parallel port — A parallel connector design that provides bidirectional data transmission.

ESD — electrostatic discharge — A rapid discharge of static electricity. ESD can damage integrated circuits found in computer and communications equipment.

expansion card — A circuit board that installs in an expansion slot on the system board in some computers, expanding the capabilities of the computer. Examples include video, modem, and sound cards.

expansion slot — A connector on the system board (in some computers) where you insert an expansion card, connecting it to the system bus.

ExpressCard — A removable I/O card adhering to the

PCMCIA standard. Modems and network adapters are common types of ExpressCards. ExpressCards support both the PCI Express and USB 2.0 standard.

Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service

Code when contacting Dell for assistance. Express Service

Code service may not be available in some countries.

extended display mode — A display setting that allows

Glossary

165

you to use a second monitor as an extension of your display. Also referred to as dual display mode .

extended PC Card — A PC Card that extends beyond the edge of the PC Card slot when installed.

F

Fahrenheit — A temperature measurement scale where

32° is the freezing point and 212° is the boiling point of water.

FBD — fully-buffered DIMM — A DIMM with DDR2

DRAM chips and an Advanced Memory Buffer (AMB) that speeds communication between the DDR2 SDRAM chips and the system.

FCC — Federal Communications Commission — A U.S. agency responsible for enforcing communications-related regulations that state how much radiation computers and other electronic equipment can emit.

fingerprint reader — A strip sensor that uses your unique fingerprint to authenticate your user identity to help secure your computer. folder — A term used to describe space on a disk or drive where files are organized and grouped. Files in a folder can be viewed and ordered in various ways, such as alphabetically, by date, and by size.

format — The process that prepares a drive or disk for file storage. When a drive or disk is formatted, the existing information on it is lost.

FSB — front side bus — The data path and physical interface between the processor and RAM.

FTP — file transfer protocol — A standard Internet protocol used to exchange files between computers connected to the Internet.

GHz — gigahertz — A measurement of frequency that equals one thousand million Hz, or one thousand MHz.

The speeds for computer processors, buses, and interfaces are often measured in GHz.

graphics mode — A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors. Graphics modes can display an unlimited variety of shapes and fonts.

GUI — graphical user interface — Software that interacts with the user by means of menus, windows, and icons.

Most programs that operate on the Windows operating systems are GUIs.

H

hard drive — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably.

heat sink — A metal plate on some processors that helps dissipate heat.

hibernate mode — A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer. When you restart the computer, the memory information that was saved to the hard drive is automatically restored.

HTTP — hypertext transfer protocol — A protocol for exchanging files between computers connected to the

Internet.

Hyper-Threading — Hyper-Threading is an Intel technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously.

Hz — hertz — A unit of frequency measurement that equals 1 cycle per second. Computers and electronic devices are often measured in kilohertz (kHz), megahertz

(MHz), gigahertz (GHz), or terahertz (THz).

G

G — gravity — A measurement of weight and force.

GB — gigabyte — A measurement of data storage that equals 1024 MB (1,073,741,824 bytes). When used to refer to hard drive storage, the term is often rounded to

1,000,000,000 bytes.

I

IC — integrated circuit — A semiconductor wafer, or chip, on which thousands or millions of tiny electronic

166

Glossary

components are fabricated for use in computer, audio, and video equipment.

IDE — integrated device electronics — An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive.

IEEE 1394 — Institute of Electrical and Electronics

Engineers, Inc. — A high-performance serial bus used to connect IEEE 1394-compatible devices, such as digital cameras and DVD players, to the computer. integrated — Usually refers to components that are physically located on the computer’s system board. Also referred to as built-in .

I/O — input/output — An operation or device that enters and extracts data from your computer. Keyboards and printers are I/O devices.

I/O address — An address in RAM that is associated with a specific device (such as a serial connector, parallel connector, or expansion slot) and allows the processor to communicate with that device.

IRQ — interrupt request — An electronic pathway assigned to a specific device so that the device can communicate with the processor. Each device connection must be assigned an IRQ. Although two devices can share the same IRQ assignment, you cannot operate both devices simultaneously.

ISP — Internet service provider — A company that allows you to access its host server to connect directly to the

Internet, send and receive e-mail, and access websites.

The ISP typically provides you with a software package, user name, and access phone numbers for a fee.

K

Kb — kilobit — A unit of data that equals 1024 bits. A measurement of the capacity of memory integrated circuits.

KB — kilobyte — A unit of data that equals 1024 bytes but is often referred to as 1000 bytes.

key combination — A command requiring you to press multiple keys at the same time.

kHz — kilohertz — A measurement of frequency that equals 1000 Hz.

L

LAN — local area network — A computer network covering a small area. A LAN usually is confined to a building or a few nearby buildings. A LAN can be connected to another LAN over any distance through telephone lines and radio waves to form a wide area network (WAN).

LCD — liquid crystal display — The technology used by portable computer and flat-panel displays.

LED — light-emitting diode — An electronic component that emits light to indicate the status of the computer.

local bus — A data bus that provides a fast throughput for devices to the processor.

LPT — line print terminal — The designation for a parallel connection to a printer or other parallel device.

M

Mb — megabit — A measurement of memory chip capacity that equals 1024 Kb.

Mbps — megabits per second — One million bits per second. This measurement is typically used for transmission speeds for networks and modems.

MB — megabyte — A measurement of data storage that equals 1,048,576 bytes. 1 MB equals 1024 KB. When used to refer to hard drive storage, the term is often rounded to

1,000,000 bytes.

MB/sec — megabytes per second — One million bytes per second. This measurement is typically used for data transfer ratings.

media bay — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module.

memory — A temporary data storage area inside your computer. Because the data in memory is not permanent, it is recommended that you frequently save your files while you are working on them, and always save your files before you shut down the computer. Your computer can contain several different forms of memory, such as RAM,

Glossary

167

ROM, and video memory. Frequently, the word memory is used as a synonym for RAM.

memory address — A specific location where data is temporarily stored in RAM.

memory mapping — The process by which the computer assigns memory addresses to physical locations at start-up.

Devices and software can then identify information that the processor can access.

memory module — A small circuit board containing memory chips, which connects to the system board.

MHz — megahertz — A measure of frequency that equals

1 million cycles per second. The speeds for computer processors, buses, and interfaces are often measured in

MHz.

Mini PCI — A standard for integrated peripheral devices with an emphasis on communications such as modems and NICs. A Mini PCI card is a small external card that is functionally equivalent to a standard PCI expansion card.

Mini-Card — A small card designed for integrated peripherals, such as communication NICs. The Mini-

Card is functionally equivalent to a standard PCI expansion card.

modem — A device that allows your computer to communicate with other computers over analog telephone lines. Three types of modems include: external,

PC Card, and internal. You typically use your modem to connect to the Internet and exchange e-mail.

module bay — See media bay .

MP — megapixel — A measure of image resolution used for digital cameras.

ms — millisecond — A measure of time that equals one thousandth of a second. Access times of storage devices are often measured in ms.

N

network adapter — A chip that provides network capabilities. A computer may include a network adapter on its system board, or it may contain a PC Card with an adapter on it. A network adapter is also referred to as a

NIC (network interface controller).

NIC — See network adapter .

notification area — The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions, such as the clock, volume control, and print status. Also referred to as system tray .

ns — nanosecond — A measure of time that equals one billionth of a second.

NVRAM — nonvolatile random access memory — A type of memory that stores data when the computer is turned off or loses its external power source. NVRAM is used for maintaining computer configuration information such as date, time, and other system setup options that you can set.

O

optical drive — A drive that uses optical technology to read or write data from CDs, DVDs, or DVD+RWs.

Example of optical drives include CD drives, DVD drives,

CD-RW drives, and CD-RW/DVD combo drives.

P

parallel connector — An I/O port often used to connect a parallel printer to your computer. Also referred to as an

LPT port .

partition — A physical storage area on a hard drive that is assigned to one or more logical storage areas known as logical drives. Each partition can contain multiple logical drives.

PC Card — A removable I/O card adhering to the

PCMCIA standard. Modems and network adapters are common types of PC Cards.

PCI — peripheral component interconnect — PCI is a local bus that supports 32-and 64-bit data paths, providing a high-speed data path between the processor and devices such as video, drives, and networks.

PCI Express — A modification to the PCI interface that boosts the data transfer rate between the processor and the devices attached to it. PCI Express can transfer data at speeds from 250 MB/sec to 4 GB/sec. If the PCI Express chip set and the device are capable of different speeds,

168

Glossary

they will operate at the slower speed.

PCMCIA — Personal Computer Memory Card

International Association — The organization that establishes standards for PC Cards.

PIO — programmed input/output — A method of transferring data between two devices through the processor as part of the data path.

pixel — A single point on a display screen. Pixels are arranged in rows and columns to create an image. A video resolution, such as 800 x 600, is expressed as the number of pixels across by the number of pixels up and down.

Plug-and-Play — The ability of the computer to automatically configure devices. Plug and Play provides automatic installation, configuration, and compatibility with existing hardware if the BIOS, operating system, and all devices are Plug and Play compliant.

POST — power-on self-test — Diagnostics programs, loaded automatically by the BIOS, that perform basic tests on the major computer components, such as memory, hard drives, and video. If no problems are detected during POST, the computer continues the startup.

processor — A computer chip that interprets and executes program instructions. Sometimes the processor is referred to as the CPU (central processing unit).

PS/2 — personal system/2 — A type of connector for attaching a PS/2-compatible keyboard, mouse, or keypad.

PXE — pre-boot execution environment — A WfM

(Wired for Management) standard that allows networked computers that do not have an operating system to be configured and started remotely.

R

RAID — redundant array of independent disks — A method of providing data redundancy. Some common implementations of RAID include RAID 0, RAID 1,

RAID 5, RAID 10, and RAID 50.

RAM — random-access memory — The primary temporary storage area for program instructions and data.

Any information stored in RAM is lost when you shut down your computer.

readme file — A text file included with a software package or hardware product. Typically, readme files provide installation information and describe new product enhancements or corrections that have not yet been documented.

read-only — Data and/or files you can view but cannot edit or delete. A file can have read-only status if:

• It resides on a physically write-protected floppy disk,

CD, or DVD.

• It is located on a network in a directory and the system administrator has assigned rights only to specific individuals.

refresh rate — The frequency, measured in Hz, at which your screen's horizontal lines are recharged (sometimes also referred to as its vertical frequency ). The higher the refresh rate, the less video flicker can be seen by the human eye.

resolution — The sharpness and clarity of an image produced by a printer or displayed on a monitor. The higher the resolution, the sharper the image.

RFI — radio frequency interference — Interference that is generated at typical radio frequencies, in the range of 10 kHz to 100,000 MHz. Radio frequencies are at the lower end of the electromagnetic frequency spectrum and are more likely to have interference than the higher frequency radiations, such as infrared and light.

ROM — read-only memory — Memory that stores data and programs that cannot be deleted or written to by the computer. ROM, unlike RAM, retains its contents after you shut down your computer. Some programs essential to the operation of your computer reside in ROM.

RPM — revolutions per minute — The number of rotations that occur per minute. Hard drive speed is often measured in rpm.

RTC — real time clock — Battery-powered clock on the system board that keeps the date and time after you shut down the computer.

RTCRST — real-time clock reset — A jumper on the system board of some computers that can often be used for troubleshooting problems.

Glossary

169

S

SAS — serial attached SCSI — A faster, serial version of the SCSI interface (as opposed to the original SCSI parallel architecture).

SATA — serial ATA — A faster, serial version of the ATA

(IDE) interface.

ScanDisk — A Microsoft utility that checks files, folders, and the hard disk’s surface for errors. ScanDisk often runs when you restart the computer after it has stopped responding.

SCSI — small computer system interface — A high-speed interface used to connect devices to a computer, such as hard drives, CD drives, printers, and scanners. The SCSI can connect many devices using a single controller. Each device is accessed by an individual identification number on the SCSI controller bus.

SDRAM — synchronous dynamic random-access memory

— A type of DRAM that is synchronized with the optimal clock speed of the processor.

serial connector — An I/O port often used to connect devices such as a handheld digital device or digital camera to your computer.

Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com

or when you call Dell for customer service or technical support.

setup program — A program that is used to install and configure hardware and software. The setup.exe

or install.exe

program comes with most Windows software packages. Setup program differs from system setup .

shortcut — An icon that provides quick access to frequently used programs, files, folders, and drives. When you place a shortcut on your Windows desktop and double-click the icon, you can open its corresponding folder or file without having to find it first. Shortcut icons do not change the location of files. If you delete a shortcut, the original file is not affected. Also, you can rename a shortcut icon.

SIM — Subscriber Identity Module — A SIM card contains a microchip that encrypts voice and data transmissions. SIM cards can be used in phones or portable computers.

Smart Card — A card that is embedded with a processor and a memory chip. Smart cards can be used to authenticate a user on computers equipped for smart cards.

S/PDIF — Sony/Philips Digital Interface — An audio transfer file format that allows the transfer of audio from one file to another without converting it to and from an analog format, which could degrade the quality of the file.

standby mode — A power management mode that shuts down all unnecessary computer operations to save energy.

Strike Zone ™ — Reinforced area of the platform base that protects the hard drive by acting as a dampening device when a computer experiences resonating shock or is dropped (whether the computer is on or off).

surge protectors — Prevent voltage spikes, such as those that may occur during an electrical storm, from entering the computer through the electrical outlet. Surge protectors do not protect against lightning strikes or against brownouts, which occur when the voltage drops more than 20 percent below the normal AC-line voltage level.

Network connections cannot be protected by surge protectors. Always disconnect the network cable from the network connector during electrical storms.

SVGA — super-video graphics array — A video standard for video cards and controllers. Typical SVGA resolutions are 800 x 600 and 1024 x 768.

The number of colors and resolution that a program displays depends on the capabilities of the monitor, the video controller and its drivers, and the amount of video memory installed in the computer.

S-video TV-out — A connector used to attach a TV or digital audio device to the computer.

SXGA — super-extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 1024.

SXGA+ — super-extended graphics array plus — A video standard for video cards and controllers that supports resolutions up to 1400 x 1050.

system board — The main circuit board in your computer.

170

Glossary

Also known as the motherboard .

system setup — A utility that serves as an interface between the computer hardware and the operating system. System setup allows you to configure userselectable options in the BIOS, such as date and time or system password. Unless you understand what effect the settings have on the computer, do not change the settings for this program.

T

TAPI — telephony application programming interface —

Enables Windows programs to operate with a wide variety of telephony devices, including voice, data, fax, and video.

text editor — A program used to create and edit files that contain only text; for example, Windows Notepad uses a text editor. Text editors do not usually provide word wrap or formatting functionality (the option to underline, change fonts, and so on).

TPM — trusted platform module — A hardware-based security feature that when combined with security software enhances network and computer security by enabling features such as file and e-mail protection.

travel module — A plastic device designed to fit inside the module bay of a portable computer to reduce the weight of the computer.

minutes to enable you to shut down your computer.

USB — universal serial bus — A hardware interface for a low-speed device such as a USB-compatible keyboard, mouse, joystick, scanner, set of speakers, printer, broadband devices (DSL and cable modems), imaging devices, or storage devices. Devices are plugged directly in to a 4-pin socket on your computer or in to a multi-port hub that plugs in to your computer. USB devices can be connected and disconnected while the computer is turned on, and they can also be daisy-chained together.

UTP — unshielded twisted pair — Describes a type of cable used in most telephone networks and some computer networks. Pairs of unshielded wires are twisted to protect against electromagnetic interference, rather than relying on a metal sheath around each pair of wires to protect against interference.

UXGA — ultra extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1600 x 1200.

U

UAC — user account control— Microsoft Windows®

Vista™ security feature that, when enabled, provides an added layer of security between user accounts and access to operating system settings.

UMA — unified memory allocation — System memory dynamically allocated to video.

UPS — uninterruptible power supply — A backup power source used when the electrical power fails or drops to an unacceptable voltage level. A UPS keeps a computer running for a limited amount of time when there is no electrical power. UPS systems typically provide surge suppression and may also provide voltage regulation.

Small UPS systems provide battery power for a few

V

video controller — The circuitry on a video card or on the system board (in computers with an integrated video controller) that provides the video capabilities—in combination with the monitor—for your computer.

video memory — Memory that consists of memory chips dedicated to video functions. Video memory is usually faster than system memory. The amount of video memory installed primarily influences the number of colors that a program can display.

video mode — A mode that describes how text and graphics are displayed on a monitor. Graphics-based software, such as Windows operating systems, displays in video modes that can be defined as x horizontal pixels by y vertical pixels by z colors. Character-based software, such as text editors, displays in video modes that can be defined as x columns by y rows of characters.

video resolution — See resolution .

virus — A program that is designed to inconvenience you or to destroy data stored on your computer. A virus program moves from one computer to another through an infected disk, software downloaded from the Internet, or

Glossary

171

e-mail attachments. When an infected program starts, its embedded virus also starts.

A common type of virus is a boot virus, which is stored in the boot sectors of a floppy disk. If the floppy disk is left in the drive when the computer is shut down and then turned on, the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system. If the computer is infected, the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is eradicated.

V — volt — The measurement of electric potential or electromotive force. One V appears across a resistance of 1 ohm when a current of 1 ampere flows through that resistance.

W

W — watt — The measurement of electrical power. One

W is 1 ampere of current flowing at 1 volt.

WHr — watt-hour — A unit of measure commonly used to indicate the approximate capacity of a battery. For example, a 66-WHr battery can supply 66 W of power for

1 hour or 33 W for 2 hours.

wallpaper — The background pattern or picture on the

Windows desktop. Change your wallpaper through the

Windows Control Panel. You can also scan in your favorite picture and make it wallpaper.

WLAN — wireless local area network. A series of interconnected computers that communicate with each other over the air waves using access points or wireless routers to provide Internet access.

write-protected — Files or media that cannot be changed.

Use write-protection when you want to protect data from being changed or destroyed. To write-protect a 3.5-inch floppy disk, slide its write-protect tab to the open position.

WWAN — wireless wide area network. A wireless highspeed data network using cellular technology and covering a much larger geographic area than WLAN.

WXGA — wide-aspect extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 800.

X

XGA — extended graphics array — A video standard for video cards and controllers that supports resolutions up to

1024 x 768.

Z

ZIF — zero insertion force — A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket.

Zip — A popular data compression format. Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of .zip

. A special kind of zipped file is a self-extracting file, which has a filename extension of .exe

. You can unzip a self-extracting file by double-clicking it.

Zip drive — A high-capacity floppy drive developed by

Iomega Corporation that uses 3.5-inch removable disks called Zip disks. Zip disks are slightly larger than regular floppy disks, about twice as thick, and hold up to 100 MB of data.

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Glossary

Appendix

FCC Notice (U.S. Only)

FCC Class B

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1 This device may not cause harmful interference.

2 This device must accept any interference received, including interference that may cause undesired operation.

NOTICE:

The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

• Reorient the receiving antenna.

• Relocate the system with respect to the receiver.

• Move the system away from the receiver.

• Plug the system into a different outlet so that the system and the receiver are on different branch circuits.

If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions.

The following information is provided on the device or devices covered in this document in compliance with the FCC regulations:

• Product name: Latitude

• Model number: PP09S

• Company name:

Dell Inc.

Worldwide Regulatory Compliance & Environmental Affairs

173

174

One Dell Way

Round Rock, TX 78682 USA

512-338-4400

NOTE:

For further regulatory information, see your Product Information Guide .

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of certain

U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by

Macrovision Corporation. Reverse engineering or disassembly is prohibited.

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