Frontier vantage User Manual

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User Guide

Get the most from your Vantage products

VantageTV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

How to Use the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Watching VantageTV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Using the Set-Top Box Remote Control . . . . . . . . . . . . . . . . . . . . . . . .7

Controlling Live (Real-Time) TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Navigating Through Menus and Screens . . . . . . . . . . . . . . . . . . . . . .12

Using Peeks and Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Filtering Channels in the Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Record Your Favorite Shows with Your DVR . . . . . . . . . . . . . . . . . . 23

Canceling Scheduled Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

How to Use Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

On Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Pay-Per-View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Access Your TV’s Interactive Features . . . . . . . . . . . . . . . . . . . . . . . . 30

Netflix Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

VantageTV apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Explore, Entertain and Interact with Frontier Enabled Apps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Setting Names for Receivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

VantageTV on Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

VantageTV on Your Smartphone or Tablet . . . . . . . . . . . . . . . . . . . 37

VantageTV Quick Tips About Your VantageTV Service . . . . . . . . 37

VantageTV Quick Resolution Guide . . . . . . . . . . . . . . . . . . . . . . . . .39

Resolve Problems with Your TV Service . . . . . . . . . . . . . . . . . . . . . . 39

Change Your TV’s Screen Resolution . . . . . . . . . . . . . . . . . . . . . . . . . 40

Program Your Remote to Control Up to Four Devices . . . . . . . . . 40

Change Your TV’s Input Selection to Match its Video Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Choose One of Three Easy Ways to Connect Your

VantageTV Receiver to Your TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

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Vantage Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

• Frontiernet .net

• Set Up Email on Your Home Computer

• Free PC Security Scan (ftrsecure .com)

• Assure Reliable Security for Your Wi-Fi Home Network

• Connect More Computers to Your Wi-Fi Home Network

Vantage Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

• Important Information

• How to Manage or Change Voicemail Settings

• How to Manage or Change Frontier Voice Features

• Create Sub-account Voice Mailboxes online

Your Important Frontier Information . . . . . . . . . . . . . . . . . . . . . . .62

• For quick reference, record your important

Frontier information here

Support questions/additional resources . . . . . . . . . . . . . . . . . . . .63

• Accessibility Support

• Learn more about Frontier Communications products and services at Frontier.com

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How to use the remote control

Control devices with mode buttons

Record TV with one click

Replay the last few seconds of a program

Go to the

On Demand library

Return to previous menu screen

Go to Main

Menu screen

PiP browsing

Exit from a menu screen or return to live TV

Mute the sound on your TV

Edit text on the

Search screen

Fast-forward in set increments

Go to recorded TV programs list

Explore, entertain and interact with

VantageTV apps

Navigate channels, menus and screens

Go to Program Info screen

Go to Guide screen

Change channel

Return to previously viewed live TV channel

Access the

Options menu

Upgrade to our rechargeable Easy Find

Remote Control or our

Point Anywhere RF Remote

Control for even more convenience and cool features. Learn more at

Frontier.com.

Your Remote Can Control Up to Four Devices

At the time of installation, your remote was set up to control your

HD-ready receiver . The remote is also capable of controlling up to three other devices, such as the TV, DVD player or home theater system . You can access step-by-step instructions on how to program your TV or other devices by pressing MENU on your remote control and scrolling to Help and selecting Remote

Control Setup .

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Note: BLUE CAPITAL LETTERS refer to buttons on the remote control.

Black bold letters refer to selections on your TV screen.

Watching VantageTV

Your set-top box, network hardware and TV should already be installed by your Frontier Technician .

The CONNECTED light on your set-top box should be solid green, which indicates that the set-top box is plugged in and connected to the network . (If the CONNECTED light is not solid green, contact your customer service representative at

1-800-219-6877 for assistance .) The STANDBY light is on, indicating that the set-top box is not yet sending a signal to the TV .

To turn on your TV:

1 . Turn on your TV using the power button on your TV or on your

TV remote control . (Unless the technician synced your remote with your television the POWER button on your set-top box remote control does not turn on the TV .)

2 . Press the POWER button on your set-top box remote control to turn on the signal from the set-top box .

The last-watched channel appears on your TV, and the

STANDBY light on the set-top box turns off .

Using the Set-Top Box Remote Control

To pair your remote to your TV, press the Setup Button on the remote and hold until the light blinks twice .

Press the Device Key you are trying to program (TV, DVD, AUX) .

Press and hold the OK Button until the device turns off .

Release the button and you are done .

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You can also find more detailed instructions for your VantageTV remote at vantagetvremote/durham.com

Here are some important buttons on the remote control, with descriptions of how you use them . Other buttons are shown and described in later topics .

Note: The following description of set-top box remote control features applies to many but not all VantageTV set-top box remote controls. Refer to the documents provided with your settop box to get detailed information on its remote control.

• POWER . Turns the signal from the set-top box to the TV on and off .

This button does not turn the TV itself on and off . Use the TV remote control or the power button on your TV set to turn the

TV on and off .

• . Press + or – to move up or down a channel .

Holding a button down continues the movement . After a channel changes, the screen shows the program that is playing now and the channel peek . The channel peek contains basic information about the program that is playing (for example, the channel number, channel identifier and title of the program) and disappears after a few seconds . You can also use the channel/page button to scroll up and down one screen at a time through some VantageTV screens .

A word about channel selection on your Channel Guide:

You will notice that your channel lineup shows only one channel number for each channel. Although many of the channels in your lineup are broadcast in HD, we only list it once on your channel guide. To watch in HD, simply tune into the channel number on the channel lineup for your location, for example, Fronter.com/VantageTVchannels/Durham . If your

TV is HD ready, the selected channel will be presented in HD when available.

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• VOLUME . Use this button on the remote control—not the volume button on the TV or on the TV remote control—to turn volume up and down .

Note: On some TV sets, you may have to use the TV controls to set the volume near the middle of its range before using the set-top box remote control to control volume.

• MUTE . Press MUTE to turn the sound off . A mute icon appears on the screen for a few seconds and then disappears . Press MUTE again to turn sound back on .

• Use these buttons to navigate and select items in VantageTV screens . You can also use these arrow buttons while watching TV to bring up and navigate in peeks .

• OK . Activates a selected item in a screen .

• MENU . Gives you quick access to the features of your video service .

Pressing the MENU button on the remote control displays the Main Menu peek that contains top-level options such as

Browse Live TV and On Demand . Using UP ARROW and DOWN

ARROW , you can navigate among the options .

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• GUIDE . Displays the VantageTV program guide, which lists the shows that are on now and will be available during the next two weeks .

• . Displays all recorded shows currently stored on your set-top box . You can also schedule recordings from the Recorded TV screen .

• . Displays a list of videos that you can rent on demand .

• INFO . Displays the Program Info screen with information about the program you are watching, a program selected in the program guide or a program selected in a list, such as currently rented videos . The Program Info screen also shows options you can select for that program, such as Record episode or more showtimes .

• BACK . Returns to the most recently viewed VantageTV screen .

• EXIT . Closes the VantageTV screen and returns to full-screen video .

Controlling Live (Real-Time) TV

You control television programs that are currently showing in real-time (called “live TV” in this guide) using playback control buttons to pause, fast-forward and rewind recorded TV .

To control live TV:

1 . Press PAUSE on the set-top box remote control to pause the program for up to 60 minutes . The image freezes . A progress bar shows the following:

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• The time at which you paused (shown as a vertical line with the time above it) .

• How much time has elapsed since you paused the program

(shown as the shaded area after pause time) .

If you pause longer than the maximum amount of time allowed, the program automatically begins playing again from the point at which you paused it .

2 . Press PLAY on the remote control to resume playing the program from the point at which you paused it . You can also do the following:

• Press FF on the remote control to fast-forward continuously or press SKIP to jump forward in short segments up to the point at which the program is playing in real-time . Press

FF once, twice, three times or four times to fast-forward at increasing speeds .

• Press REW to rewind continuously or press REPLAY to jump backward in short segments . Press REW once, twice, three times or four times to rewind at increasing speeds .

The Progress Bar for Live TV

The progress bar for live TV shows the following:

The point you are watching in the recorded portion of the program, indicated by a vertical line with the time above it .

How far you can rewind or fast-forward, indicated by the shaded areas before and after the point in the program that you are currently watching .

The point at which you would be watching live TV, indicated by the end of the forward shading .

The progress bar disappears after a few seconds .

You can display the progress bar at any time by pressing

PLAY or OK on your remote control .

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Navigating Through Menus and Screens

Use the arrows and OK on your remote control to navigate to and select programs and other items on VantageTV menus and screens .

To select items in VantageTV menus and screens:

1 . Use the arrows on your remote control to move the border highlight right, left, up or down .

The border highlight shows your selection .

2 . Press OK on your remote control to make your selection—that is, to make that highlighted action occur .

3 . Press BACK on your remote control to return to the screen that you were viewing before the current one .

Peek

A peek is a slide-in element that appears at an edge of the

TV screen as a result of pressing a set-top box remote control button . Peeks do not interrupt the audio experience, but will narrow the area of the TV screen that can be seen . Only one peek can be visible on the screen at a time—and you can dismiss a peek by pressing EXIT or BACK on the remote control or by waiting a few seconds for the peek to disappear . The figure in step 1 of the previous topic “To select items in VantageTV menus and screens” shows a live TV screen with the Main Menu peek element displayed on the left .

Sub-menus and Swim Lanes

From the Main Menu peek, top-level menu items open fullscreen sub-menus that contain secondary options . The horizontal panels on the sub-menu, called swim lanes, contain tiles listing the secondary options . A swim lane can have up to seven visible tiles .

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If there are more than seven secondary options, a View All prompt appears at the end of the swim lane .

If you select the View All prompt, a separate page opens listing all of the secondary options .

Using Peeks and Guides

Using the Main Menu Peek

The Main Menu peek is the vertical menu that is docked to the left edge of the TV screen and provides access to the features of your video service .

To display and use the Main Menu peek:

1 . Press MENU on your remote control . The Main Menu peek appears .

2 . Use UP ARROW and DOWN ARROW to highlight an item, such as Recorded TV .

3 . Press OK to select the item .

The exact contents of each menu are determined by the service provider .

4 . Press MENU , EXIT or BACK to close the Main Menu peek .

Alternatively, you can wait a few seconds for the peek to disappear .

Using the Guide

Selecting the Guide Style

Guide switching enables you to rotate through different Guide styles to easily find the programming you want . You can select the primary guide style and other Guide styles to be included in the rotation . After views are selected, the GUIDE button enables you to rotate through the views and return to full-screen video .

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The list of available Guide styles is:

• Grid Guide.

Shows listings for all channels .

• Channel Guide.

Shows listings for a particular channel .

• On Now Guide.

Enhances your experience of program discovery, introducing posters and progress bars for

On Now programming . On Now Guide also provides access to views of Just Missed and On Next programming and enables you to filter programs that have already aired or have not yet aired . When the On Now Guide is displayed, video remains in the background, but the audio is not affected .

After the last view in the rotation appears, the Guide views are dismissed, and the display goes to live TV . You can also dismiss Guide views by pressing BACK or EXIT .

To find and watch a current program in the Guide:

1 . Press GUIDE on the remote control . The Guide screen appears . High-definition programs are indicated by the HD symbol .

2 . Use the following buttons on your remote control to select a program:

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• Use CHANNEL/PAGE and UP ARROW and DOWN

ARROW to scroll vertically through the Guide .

• Use RIGHT ARROW and LEFT ARROW to scroll horizontally through the Guide .

3 . To begin playing the selected program, press OK on your remote control . If the program is currently available, it begins playing . If the program is not available because it is scheduled for a later time, a Program Info screen appears .

4 . Use the arrows and OK to select one of the options provided on the Program Info screen (for example, Record episode), or use BACK to return to the Guide .

The options provided on the Program Info screen depend on the type of program selected and when the program is playing .

Using the Program Info Screen

The Program Info screen displays information about a selected program and also enables you to perform various actions related to the program, such as watching or recording it .

To display the Program Info screen for a program:

1 .

To display the Program Info screen for a program in the

Guide, use the arrows on the remote control to select the program, and then press INFO on the remote control .

2 .

To display the Program Info screen for a program you are watching in full-screen mode, press INFO while watching the program .

Summary

The Summary option on the horizontal menu bar displays information about the program . The Summary screen also displays options appropriate for the type of program, such as

Rent and Watch preview for a video, or Watch, Record episode,

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Record series and More showtimes for a currently playing live

TV program .

Cast and Crew

The Cast and Crew option on the horizontal menu bar displays search results for cast and crew members of the program . This list is the same list that appears when you search for programs by person .

Audio Language

The Audio Language option on the horizontal menu bar displays the available languages for a particular program . Use the arrows and OK to select the language .

Using the Browse Peek

The Browse peek slides up from the bottom of the TV screen when you are watching in full-screen mode, enabling you to preview programs on other channels without tuning away from the current channel .

The Browse peek is closely related to the Channel peek, which appears automatically upon channel change .

To display and use the Browse peek to see which programs are playing now or later:

1 . Press DOWN ARROW on your remote control to display the

Browse peek .

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2 . Press UP ARROW or DOWN ARROW to step backward or forward through programs that are currently On Now on other channels, and then press OK to change channels .

For each program, the Browse peek displays the title, a picture-in-picture (PiP), and relevant information, such as the channel number, a synopsis of the program and how many minutes are left in the program .

3 . Press RIGHT ARROW and LEFT ARROW to step forward and backward through the content shown on that channel . For example, on a live TV channel, you can view the Just Missed and On Next programs from the Browse peek .

4 . Press OK to tune to the program selected in the Browse peek to open the Program Info screen to find out more about the program .

5 . Press EXIT or BACK on the remote control to close the Browse peek . Alternatively, you can wait a few seconds for the peek to disappear .

Using the Recent Peek

The Recent peek slides down from the top of the TV screen when you are watching in full-screen mode, enabling you to preview and tune to any of the last five channels viewed . The

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Recent peek is inactive when you are looking at the Guide or another VantageTV screen .

To display and use the Channel peek to see which programs are playing now or later:

1 . Press UP ARROW on your remote control to display the

Recent peek .

The Recent peek displays channel and program title information, a progress bar, and a PiP of the highlighted channel . Alternatively, depending on your remote control, you may be able to press RECENT or LAST to display the Recent peek .

2 . Press RIGHT ARROW or LEFT ARROW to step through the previous five channels viewed . If you tuned to less than five channels, only the channels you visited appear in the Recent peek . If you tuned to a channel more than once, it appears as a single entry .

3 . Press OK to tune to the program highlighted in the

Recent peek .

4 . Press BACK , EXIT , RECENT or LAST on the remote control to close the Recent peek . Alternatively, you can wait a few seconds for the peek to disappear .

Using the Channel Peek

The Channel peek slides up from the bottom of the TV screen when you are watching in full-screen mode, enabling you to see some basic information about a channel just after a channel change . The Channel peek is closely related to the Browse peek; except the Channel peek appears only after you change the channel (not on request) and when you select a program from the Guide .

The Channel peek may also provide a Watch in HD option to switch from the SD version to the HD version of a program .

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To display the Channel peek:

1 . Press CHANNEL +/ on the remote control to change channels . Alternatively, select a program in the Guide or, while using Restart Anytime, press DOWN ARROW once .

The Channel peek appears .

If you start to browse channels, the Channel peek is replaced by the Browse peek .

2 . Press BACK or EXIT on the remote control to close the

Channel peek .

Alternatively, you can wait a few seconds for the peek to disappear .

Using the Options Peeks

The Options peek slides out from the right edge of the TV screen enabling you to quickly access settings and filters . There are two types of Options peeks available:

• Viewing Options . This peek appears when you are in fullscreen TV mode . The options in this peek pertain to live TV filtering, favorites, closed captions, TV zoom and channel search .

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• Guide Options . This peek appears when you are in the Guide .

The options in this peek pertain to live TV filtering, jump to day, channel categories, favorites, Guide settings and channel search .

Both versions of the Options peek provide a Live TV Filters option that enables you to select categories and subcategories used in Guide program filtering .

To display the Options peek:

1 . In full-screen TV mode or from the Guide, press OPTIONS on the remote control . Alternatively, in full-screen TV mode, press

RIGHT ARROW to display the Options peek . The Options peek appears .

2 . Press BACK or EXIT on the remote control to close the

Options peek or wait a few seconds for the peek to disappear .

The Options peek also closes when any of the options in the peek are selected; for example, selecting Edit Favorites makes the Settings: Favorite channels list screen appear .

Filtering Channels in the Guide

To find the programming you want, there are a number of ways to filter content that appears in Guide views and other areas, such as Channel and Browse peeks . You can filter by channel and by program in the Guide .

Channel Filtering

You can filter channels in any of the following ways:

• Favorite Channels Lists . You can customize multiple lists of channels for display in Guide views . While you have a Favorite Channels list selected, Guide views, Channel peeks and Browse peeks only display channels from the selected list .

• Channel categories . Channel categories are pre-defined groupings of channels that help you browse for related content . When you select a channel category, it applies to the current Guide view only and does not affect future Guide views, Channel peeks or Browse peeks .

• Hidden channels . You can hide channels in Guide views using the channel map .

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You can use one or more of these filters together . For example, you can apply the subscribed filter to a list of hidden channels .

You can then select a favorites list and reorder the channels list . These actions result in a display that shows all subscribed channels that are hidden and are in the favorites list . The channels are displayed in the order set by channel reordering .

Favorite Channels Lists

A Favorite Channels list is a customized list of channels for display in Guide views . You can abbreviate Guide views to contain only the channels that you choose and also create multiple Favorites Channels lists; for example, a list for each member of the household .

You can access the Favorite Channels list set up from the:

• Settings screen . From the Main Menu, select Settings, go to

Television and then select Set Up Favorites .

• Options peek . From the Options peek, select Edit Favorites .

You can select a Favorite Channels list from the:

• Browse Live TV screen . From the Main Menu, go to Browse

Live TV, select Favorites and then select the list you want . You see currently configured favorites lists as tiles (in the example figure that follows as “FAV1”) . If no favorites lists have been configured, then no tiles are displayed, and there are no current lists to choose from . Once you set up a list, the tile that represents your list appears .

• Options peek . From the Options peek, select Favorites Lists, and then select the list you want .

• Favorites Lists . To select an active Favorite Channels List .

• Add to Favorites . To add the currently tuned channel to the active Favorite Channels list .

• Remove from Favorites . To remove the currently tuned channel from the active Favorite Channels list .

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• Edit Favorites . To update the channels in your Favorite

Channels lists .

Channel Categories

You can use categories to access channels that are grouped together by subject matter, genre or content provider .

To find program categories:

1 . Press MENU on your remote control, select Browse Live TV and then select Categories .

The screen appears .

Alternatively, open the GUIDE , open the Guide Options peek, select Channel categories and then select the category you want .

2 . Use UP ARROW and DOWN ARROW to highlight a subcategory, and then press OK to select it .

A filtered program guide appears .

Note: The service provider determines the exact contents of each category.

3 . Press EXIT to return to full-screen display .

Hidden Channels

You can hide individual channels from appearing globally in all channel lists, including Favorites Lists and filtered lists .

To hide a channel:

1 . From the MAIN MENU , select Settings , go to Television .

2 . Select Customize Channel Guide .

3 . Press the DOWN ARROW until you highlight the check mark next to the channel you want to hide .

4 . Press OK to deselect the channel . It now appears in the list without a check mark next to it .

This means the channel will not appear in any Guide,

Favorites list or filtered list of channels .

5 . Select Save .

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To unhide a channel:

1 . From the MAIN MENU , select Settings , go to Television .

2 . Select Customize Channel Guide .

3 . Press the DOWN ARROW until you highlight the empty square next to the channel you want to unhide .

4 . Press OK to unhide the channel . The channel now has a check mark next to it and will reappear in all Guides, Favorites list and filtered lists of channels .

5 . Select Save .

To reselect all channels:

1 . From the MAIN MENU , select Settings , go to Television .

2 . Select Customize Channel Guide .

3 . Select Check all on the left-hand menu . All channels are now selected with a check mark and will appear in all Guides,

Favorites lists and filtered lists of channels .

4 . Select Save .

Record Your Favorite Shows with Your DVR

One DVR, one experience, any receiver

Record up to four shows at once and record and play back shows in any room from a single DVR .* Your HD-ready receiver with whole home DVR 1 lets you:

• Record up to four shows at once on a single DVR and record and play back your shows from any room in your home .

• Schedule, update or delete your recordings from any room in your home .

• Pause your recorded show in one room and pick it up where you left off in another .

• Pause and rewind live TV or recorded shows from any receiver .

• Set Parental Controls for Frontier Movies, Pay-Per-View and live or recorded shows .

Pause, fast-forward and rewind live TV from any receiver

Your whole home DVR stores up to 60 minutes of the live

TV channel you’re watching, on up to four of your receiverconnected TVs at the same time! (When you change channels, your DVR will begin storing the new program instead .) You can rewind live TV by pressing REW . You can also freeze live TV for up to 60 minutes by pressing PAUSE (press PLAY to restart) .

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Record the program you’re watching from any receiver:

1 . Press RECORD on your remote control to begin recording the program you’re watching . The Record light on your receiver remains lit until recording stops automatically at the program’s scheduled end time .

2 . You can also press STOP to end recording at any time .

3 . Press OK to confirm .

Schedule program or series recordings from the Guide from any receiver:

1 . Press GUIDE .

2 . Use UP/DOWN ARROWS to scroll to the program you want to record .

3 . Press RECORD once to record a single show

(one red dot appears) .

4 . Press RECORD twice to record the whole series

(three red dots appear) .

5 . Press RECORD three times to cancel recording .

Search for a show or series you want to record from any receiver:

1 . Press MENU , select Live and use the DOWN ARROW to select Search .

2 . Press OK .

3 . Choose Options to narrow your search, or type the show title

(use ARROWS to highlight a letter, then press OK to select it) .

4 . Highlight the show you want when it appears and press INFO to record a single episode or the whole series .

Watch your recordings from any receiver:

1 . Press RECORDED TV and select Browse Recordings to see a list of your recordings .

2 . Highlight a show and press OK to see a Program Info screen, then select Play to watch the program .

Now you can watch hit TV shows in more places

Take the VantageTV experience with you on your computer, smartphone or tablet with an extensive library of On Demand programs .

*DVR not included with U-basic packages. Models may vary. 1 Whole home DVR functionality is available on up to eight TVs and requires a receiver for each additional TV.

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Canceling Scheduled Recordings

You can use the program guide or the Recorded TV screen to cancel a single recording or a series recording .

In the program guide, individually scheduled recordings are marked by a red dot, and series recordings are marked by three overlapping dots .

To cancel a recording from the program guide:

1 . In the program guide, use the CHANNEL/PAGE button and arrow buttons on your set-top box remote control to locate and select the program for which you want to cancel recording .

2 . Identify the type of program for which you are canceling recording and use the RECORD button accordingly:

• If the program you want to cancel is an individually scheduled recording (shown by a single red dot), press the RECORD button on your remote control twice .

The first press changes the program to a series recording (three overlapping dots), and the second press cancels the recording (the dots disappear) .

Note: If the series recording scheduled on the first press conflicts with previously scheduled recordings, the Recording Conflict screen appears. Select Record this series only when no conflict occurs, and then press

OK on the remote control. You are returned to the program guide, where three overlapping red dots are shown in the program guide cell.

•

Press the RECORD button again to cancel the recording .

If the program you want to cancel is a series recording

(three overlapping dots), press the RECORD button once .

This cancels the entire series recording, and the dots disappear from the program guide .

How to Use Parental Controls

Once you have a personal identification number (PIN), you can restrict viewing by TV or movie rating, all adult-only programming, who can rent VantageTV Movies and more .

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1 . Press MENU , then RIGHT ARROW to Options , then down to

Parental Locking . Press OK .

2 . Use the remote control’s number pad to enter your four-digit

PIN and press OK (press DELETE to clear an entry) . You’ll have to enter your PIN twice . The Parental Locking screen will appear with your locking options .

Be sure to scroll down to the second page if you want to lock adult-only content, titles and posters from the standard channels, VantageTV Movies and purchases from Account

Manager .

On Demand

VantageTV On Demand is like having an entertainment superstore in your living room . Watch what you love, whenever you want! You’ll find:

• VantageTV Movies: Choose from a huge selection including new releases and titles available the same day as DVD .

• Free shows On Demand: Watch movies, kids’ shows, sports, hit TV shows and more—all for free, based on your subscription package .

• Premium On Demand: Watch hit TV shows from premium providers like HBO, ® STARZ ® and SHOWTIME, ® based on your subscription package .

• Subscription On Demand packages: Get unlimited access to specialty programming—kids’ shows, anime, karaoke and more—for a low monthly fee .

Press ON DEMAND on your remote control to get started .

Tune to Channel 200 to see what’s new On Demand with behind-the-scenes features and movie trailers .

Rent Movies On Demand

VantageTV Movies is evolving the way you watch .

2 Movies the way they’re meant to be seen . The newest releases up to a month before Netflix .

® The best entertainment, no envelopes attached .

Rentals are usually available for 24-hour timeframes, or extended-viewing timeframes up to three days . Many are available in HD . Here’s the fastest way to browse

VantageTV Movies:

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1 . Press ON DEMAND on your remote control, use ARROWS to select VantageTV Movies and press OK .

2 . In Movies, you can browse through categories like Just In and

New Releases , or you can see all available movies at a glance by highlighting All Movies and pressing OK .

3 . When you find the movie you want to rent, highlight it and press OK (if parental locks are set, enter your PIN), then select

Rent and press OK .

4 . Press OK again to confirm and the program will begin .

Note: While browsing, you can highlight a title and press INFO to see details about the program and even rent from the Program

Info screen.

1 Free On Demand programming varies by package subscription. Subscription to appropriate package and HD Technology Fee are required to access FREE and/or

PREMIUM HD On Demand titles.

2 Customer responsible for applicable On Demand charges and surcharges.

Once an On Demand is ordered, it cannot be canceled by remote or customer care.

HBO, ® Cinemax ® and related channels and service marks are the property of

Home Box Office, Inc.

Search by title or name:

1 . Press the ON DEMAND button on your remote control .

2 . Use the DOWN ARROW to select Search and press OK .

3 . Use the ARROWS to highlight letters one at a time to spell out the show title or actor’s name you’re searching for; press OK after highlighting a letter to enter it in your search . (To enter a number, select 123 and press OK to bring up a number keypad . Select ABC and press OK to return to the regular keyboard .)

Note: As you type in letters and numbers, a list of results appears. The more characters you enter, the more focused your results become.

4 . When the program you’re searching for is displayed, highlight it using the UP/DOWN ARROWS and press OK .

5 . A Program Info screen appears showing details about the program and rental price . Select Rent and press OK . Press

OK again to confirm and the program will begin .

To return to live TV programming, press EXIT TO TV .

Watch On Demand Programs

Your rentals are available for you to watch at any time during the rental period .

Visit Frontier.com for more information 27

To watch:

1 . Press ON DEMAND on your remote control and select

My Videos from the main Video On Demand screen .

2 . Use the ARROWS to select the video you want and press OK to start watching .

You can switch to another channel at any time while you’re watching On Demand programming . The show will pause automatically and you may return to it at any time (within your rental viewing time period) and resume watching exactly where you stopped it . You can also start over at any time .

To stop watching your On Demand selection before it ends or to continue watching later, press STOP , select Watch Live TV or

Recordings on the screen that appears and then press OK .

To resume watching where you left off, select Channel 1 at any time during the rental period . (To start watching again from the beginning, press ON DEMAND to see your My Videos screen and click the title .)

On Demand Billing

Once your On Demand selection is rented, it cannot be canceled using your remote control or by calling Customer Care . You will be billed .

Your On Demand rentals will be automatically added to your monthly Frontier bill . Prices, dates and programming are subject to change .

Note: Adult programming rentals will be listed by studio name if available; otherwise they will be identified as “adult content.”

Set Limits on Who Can Rent or Watch On Demand Shows

Parental locking options let you set limits on who can watch what . See How to use Parental Controls on page 25 .

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Using your coupon code is easy:

1 . Press ON DEMAND button on your remote control .

2 . Use DOWN ARROW to select My Offers .

3 . Select Enter New Offers On Demand Coupon and press OK .

4 . Enter your four- to six-digit coupon code, then use the LEFT

ARROW to select Continue and press OK .

5 . If your coupon is currently available, select Redeem Now to rent .

Pay-Per-View

Get a front row seat to one-time-only events! Nothing captures the excitement of live TV better than Pay-Per-View .

Unlike VantageTV Movies, Pay-Per-View events are shown at scheduled times . You can order Pay-Per-View up to 14 days in advance . Once it’s ordered, an event can’t be canceled .

Channel 100 for Front Row—highlights on upcoming

Pay-Per-View events

Channel 101 for VantageTV Pay-Per-View schedule

Channels 102 - 103 for SD Pay-Per-View channels

Channels 106 for HD Pay-Per-View channels

How to order Pay-Per-View:

1 . SD: Channel 102 or 103

HD: Channel 106 .

Note: You can also press GUIDE and use the UP/DOWN

ARROWS to select one of the Pay-Per-View channels.

2 . Use the RIGHT ARROW to see what’s coming up in the schedule . Press FF to jump forward 24 hours at a time; press

REW to go back in 24-hour increments .

3 . Select the program you want to order and press OK . A

Program Info screen will appear with event time and pricing .

4 . Press OK to rent (if parental locks are set, enter your PIN) .

Press OK again to confirm your order . Press EXIT TO TV to return to the channel you were watching .

DON’T FORGET! Tune to the event’s channel at the scheduled start time. If you tune in late, you won’t be able to rewind to view the portion you missed.

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Pay-Per-View Billing

Any Pay-Per-View orders you place are automatically added to your monthly Frontier bill . You’ll find them in the “usage charges” section, listed by title with the date of the event and its price .

Note: Once a Pay-Per-View is ordered, it cannot be canceled by remote control or Customer Care. You will be billed and the event will air on your TV set. Event schedules are subject to change. Prices, programming and offers are subject to change.

Set Limits on Who Can Rent or Watch Pay-Per-View

Parental locking options let you set limits on who can watch what .

1 . Use ARROWS to select Options and Parental Locking .

2 . Select and enter a four-digit PIN .

3 . Select what you want to block including purchases, programming and movies by rating .

4 . Don’t forget to save your changes .

Access Your TV’s Interactive Features

Two ways to Go Interactive

• Press the GO INTERACTIVE button on your remote control and find the app that’s right for you . Press OK to launch it and explore .

• Press MENU on your remote control . Then use ARROWS to select Interactive and Interactive Apps . Press OK .

Add Frontier High-Speed Internet and Frontier Voice digital home phone service to your VantageTV service—they work together .

Caller ID Notifications on TV 1

With Frontier Voice, you can see who’s calling on your TV screen without changing the channel . Tune to Channel 9900 to manage, view Call History logs or even initiate a call with your remote control .

1 Caller ID on TV requires subscription to VantageTV and Frontier Voice.

Netflix Integration

Netflix content can now be exposed through the Vantage TV

User Experience, so no need to toggle inputs on your TV to

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other devices to consume Netflix content (sign up for Netflix and/or use your existing subscription) . With Netflix, you can instantly stream your favorite TV shows and movies right to your

Frontier set-top box . Watch what you want, when you want . No commercials . No hidden fees . No hassles, and you can cancel anytime . You can launch the Netflix application via your set-top box from channel 800 and 1800, Video On Demand store front and interactive applications landing page .

You also have the ability to add Netflix to My Multiview or to

My Favorites .

If needing assistance with Netflix, visit Netflix Help Center help.netflix.com

to:

• Self-serve .

• Get answers/resolutions to most common questions/issues .

TheHelp Center includes hundreds of articles .

• Obtain Netflix Customer Service contact info (voice and chat) .

VantageTV Apps

VantageTV apps let you interact with your TV—and, in most cases, they’re included with your VantageTV subscription . We offer lots of seasonal apps and we’re continually adding new ones, so check back often to see what’s currently available .

Simply press GO INTERACTIVE on your remote control to explore the extensive choices . They’re easy to enjoy—there’s no need to switch inputs or buy extra equipment . And the few subscription apps can be purchased easily via the Account

Manager on-screen app on channel 9910 .

Visit Frontier.com for more information 31

Frontier High-Speed Internet account required for some applications. (Indicated below)

Application Name

My Multiview

Description

My Multiview allows you to choose your favorite channels and watch four at once!*

Access

GUIDE , My

Multiview

Other Multiviews

Kids SD and HD

1 : Press MENU on your remote control and use

UP/DOWN ARROWS to choose My Multiview .

Other Multiviews:

Kids - 301 and 1301

News SD and HD

Sports SD and HD

Press INFO on your remote control .

News - 201 and 1201

Paquete Español

Select Add/Remove channels .

Sports - 601 and 1601

Use UP/DOWN

ARROWS to scroll through the channels .

PE - 3001

* A limited number of HD channels are not supported for display within My Multiview.

1 Channels/content available for viewing in my Multiview are based on TV package and additional programming purchased.

32 Visit Frontier.com for more information

Application Name

CNBC App

Weather On

Demand

Social TV

(Facebook ® )

TumbleBooks TV

Description

If you have VantageTV and High-Speed

Internet, you can track your stocks and receive live updates from CNBC .

You can also review current news articles and videos and watch

CNBC live while you check your personalized stock prices .

Access the weather whenever you want— view forecasts, videos and radar for any

ZIP Code in the U .S .

Follow up to ten

Facebook accounts on your TV without missing your show . Update your status, post to your wall, rate what you’re watching and more .

Gather the kids to read along with animated digital books on TV .

TumbleBooks TV provides illustrations and narration for over

140 books for kids ages six to twelve . Try out five to ten highlighted books for free! Unlimited access to the full library is available for only

$5/mo .* (not available with U-basic package) .

Access

1218 and 218 or

GO INTERACTIVE ,

Channel Extras

227 and add your ZIP Code of choice or GO

INTERACTIVE

GO INTERACTIVE ,

Entertainment

345 or

GO INTERACTIVE ,

Entertainment

Visit Frontier.com for more information 33

Application Name

Vantage Games

Description

Discover Vantage

Games and play all of your favorites . There’s something for everyone .

Get unlimited play for just $5/mo .*

Access

93 or

GO INTERACTIVE ,

Entertainment

Games include:

1 . Tune to Vantage

Games on channel

93 or press

GO INTERACTIVE on your remote control and select

Vantage Games .

Blackjack

Play one of the most popular casino games right on your TV . Watch your cards carefully and hope you don’t bust!

2 . Press OK to start Vantage

Games .

WPT ® : Texas Hold ’Em

Raise the stakes and take poker to the next level with WPT: Texas

Hold ’Em poker . Put your card skills to the test and see if you can come out the big winner!

Deal or No Deal™

3 . Use your remote control to start playing games or to create a new user profile .

4 . Select any game for rules and more information on how to play .

Solitaire and more!

*Access to unlimited game play requires $5/mo. High-Speed Internet account required.

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Explore, Entertain and Interact with Frontier Enabled Apps

With Frontier enabled apps, entertainment isn’t limited to one screen—you can watch, control and interact with your TV using your tablet or smartphone . Frontier enabled apps live on your mobile device and work with your connected VantageTV receivers . There’s no need to switch inputs or buy extra equipment .

A Frontier High-Speed Internet account is required to connect a supported device to Frontier receivers .

To connect a device to a TV/receiver:

1 . Connect your device to your Frontier High-Speed Internet home Wi-Fi

2 . Tune to channel 9301 and follow these steps:

• Read and accept the terms and conditions .

• Change the name of the receiver (choose preset, or create a custom name) .

• Set the Connection Mode to Default (this will make it easier to manage guests and apps) .

Repeat these steps with any TV you would like to use with

Frontier enabled apps .

How to Find Apps:

Press GO INTERACTIVE on your remote control and select

Frontier Enabled to see a full list of available apps, details about supported devices and QR codes that you can scan with your device to download apps .

Frontier High-Speed Internet service required to connect supported devices to receivers.

Visit Frontier.com for more information 35

Application Name

FrontierTV App

Mobile and

Tablet

Description

Manage your DVR schedules and watch from a library of hit TV shows with added features. This VantageTV application enhances your in-home viewing experience and can even turn your tablet or smartphone into a remote control!*

*Requires qualifying device, Select Family or higher TV plan and Wi-Fi or data connection. Content may vary by device,

TV plan and viewing location. Quality of picture varies by device and data connection. Data charges may apply.

High-Speed Internet account required.

Setting Names for Receivers

You can customize the name of each TV receiver in your home .

To change the TV receiver name:

1 . Press MENU on your set-top box remote control .

2 . Press DOWN ARROW to select Settings on the

MAIN MENU , and then press OK .

3 . Select Television , and then press OK .

4 . Select TV Receiver Name , and then press OK .

5 . Enter a name for the TV receiver by doing one of the following:

• Select a name already listed, and then press OK .

• Press arrow buttons to move to a letter, number or space, and then press OK . Continue until the name is entered .

Select Save , and then press OK .

6 . Select Save , and then press OK .

VantageTV on Your Computer

• Watch Live Disney, ESPN, CNN and more at home or on the go with Frontier.com

online .

• Watch over 10,000 TV shows, movies, sports, music and more on your computer at no extra charge .

• View your TV listings and manage your DVR online .

Visit Frontier.com for more information

To get started:

1 . Visit Frontier.com

2 . Log on with your Frontier ID (email address) and password .

2 TV and High-Speed Internet account required for DVR-related functions.

VantageTV on Your Smartphone or Tablet with the

FrontierTV App

Enhance your entertainment experience with the free app for your tablet and smartphone . Enjoy live TV channels or access thousands of hit TV shows On Demand! With FrontierTV, you can catch up or keep up with the sports, news and shows you love from wherever you are .

Manage your DVR, browse the guide, watch shows and use your device as a remote control .

• Stream live TV, movies, sports family shows and more .

• Carry your show from room to room and watch on your mobile device .

• Turn your devices into extra TVs so everyone can watch what they want .

To get started:

1 . Download the FrontierTV app from iTunes or Google Play .

2 . Log on with your Frontier ID (email address) and password to link to your account .

Quick Tips About Your VantageTV Service

Best ways to locate channels quickly

• Press any ARROW to access your onscreen Picture-in-Picture browse bar .

• Print a channel lineup guide for your area at Frontier.com.

See what’s hot to watch now

• Press ON DEMAND on your remote control to access Frontier

Movies .

Watch exclusive VantageTV channels

• Front Row Channel 100— Learn what’s coming up on

Pay-Per-View .

• Frontier Movies 200/1200 HD— Watch Frontier Movies trailers, interviews and more

Visit Frontier.com for more information 37

• Buzz Channel 300— Go behind the scenes of your favorite TV shows

• Help Channel 411— Get VantageTV service help

• Frontier Showcase Channel 800/1800 HD— Sample

VantageTV high definition at no additional charge with rich and exotic footage of the world’s most beautiful places

Easy system setup

You can program your VantageTV remote control and set your

TV’s screen resolution and Parental Controls using the System

Setup Tool:

1 . Press MENU on your remote and use ARROWS to select

Help.

2 . Press OK to select System Setup.

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VANTAGE TV QUICK RESOLUTION GUIDE

Resolve Problems with Your TV Service

Don’t have picture or sound, but TV and receiver are both turned on?

1 . Press TV on your remote control .

2 . Press TV/VIDEO to see TV programming .

If you’re still having trouble with your Internet, TV and Voice services, try resetting your TV receiver or residential/wireless

Router by unplugging it from the power outlet in the wall .

(See below for details for alternate reset if you have different equipment .)

Note: Unplugging the TV receiver or residential/Wi-Fi Router will interrupt any recordings in progress.

If the trouble is with only one TV:

1 . Turn off the receiver connected to that TV and unplug it .

2 . Wait at least two minutes before plugging the receiver back in . Turn it on and retry what you want to do .

If the trouble is with more than one TV, or with Internet or Voice service:

1 . Unplug the residential/Wi-Fi Router from the power source .

(See below for alternate reset .)

2 . Wait at least two minutes, then plug the residential/Wi-Fi

Router back in and retry what you want to do . It may take up to ten minutes for the Router to reset .

Alternate reset: If your service is supported with a Home

Network Hub and Power Supply Unit (PSU with battery backup), then you will need to press the Reset button on the left side of the PSU to reset VantageTV service . The PSU may be located in the garage or a closet near an outside wall .

Want more help?

Frontier Getting Started has answers all in one place online at Frontier.com/helpcenter . You can also chat live with an agent while getting started, or call 1 .800 .219 .6877 and say “VantageTV Technical Support .”

Visit Frontier.com for more information 39

Change Your TV’s Screen Resolution:

1 . Press MENU on the remote control, then use ARROWS to select Options and System Options , then press OK . Select TV

Screen Resolution (HD/SD) and press OK .

2 . Use UP/DOWN ARROWS to select Standard Definition ,

Widescreen Standard Definition , 720p High Definition or

1080i High Definition to match your TV’s capability, then press

OK .

3 . Use ARROWS to select Continue and press OK to access a

Test Screen .

4 . Select Start Test and press OK then follow the prompts to verify that you have the correct setting . Once successful, be sure to save your format . You should now see a blue light on your receiver .

Program Your Remote to Control Up to Four Devices

During installation, the STB button was set up to control your

Frontier HD-ready receiver . You can also control a TV plus up to two other devices such as a DVD player, stereo receiver or home theater in a box by programming the TV , DVD and AUX mode buttons . Once the devices are programmed, press the corresponding mode key on the remote to control that device .

Note: The instructions on page 6 don’t require you to enter a manufacturer’s device code because most codes are stored in the VantageTV remote control’s memory. If you’re unable to add a device, or want to learn about advanced features like reassigning mode buttons, refer to the remote’s manual provided at installation.

How to assign devices to TV-DVD-AUX mode buttons:

1 . Power on the device to be programmed .

2 . Point the remote control at the selected device .

3 . Press and hold the mode key that matches the device you want to program ( TV , DVD or AUX ) along with the ENTER key .

Hold both keys for one second, then release . The four mode keys on the remote control flash twice to indicate you are in search mode .

4 . Search by pressing the SCAN/FF key repeatedly until the device turns OFF (the selected mode key will flash once for each press of the SCAN/FF key) . Pause briefly between each key press to allow your device enough time to respond .

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5 . Press the POWER button on the remote control to turn the device back on .

If the device does not turn off and you have searched all available codes, the selected mode key will flash eight times. If this happens, please start over.

Note: If the device does not turn on, you may have pressed the

SCAN/FF key too many times. Press the REW/SCAN key to scan backwards and test the POWER button again.

6 . Check VOLUME and MUTE . Do not test using REW/SCAN ,

SCAN/FF , FWD or EXIT . If there is any problem with any of the keys, press the SCAN/FF button and search until you find a code that will operate all the functions properly .

7 . Press the ENTER key to save the programming . The appropriate mode key will give a long flash, indicating successful programming .

Note: If the programming is interrupted or inactive for more than

30 seconds, the mode keys will flash eight times. This indicates the remote has left the programming mode and returned to normal operation without saving any changes.

If you have an integrated or combination unit such as TV-DVD,

TV-DVD-VCR, etc., each component of the unit may need to be programmed separately by using the mode keys. For instance, for a TV-DVD, search for the device code of TV and program into the TV mode key, then search for the device code of DVD and program into the DVD mode key.

Want more help?

Check the remote’s user manual provided at installation, or watch Help On Demand on TV: Press MENU , select Help , then Help On Demand to see all program titles .

Change Your TV’s Input Selection to Match Its Video Source

If you’re unable to see TV programs on your screen, first try pressing the TV/VIDEO button on your remote control to change from Video 1 to Video 2 or Video 3 . These separate video inputs (Video 1, Video 2 and Video 3) must match the incoming video source—the receiver, DVD player or other device connected to the TV . If this doesn’t solve the problem, depending on how your devices are connected, it may be that the TV’s input selection does not correspond to the input of the VantageTV receiver . See three examples of how to connect the HD-ready receiver to your HDTV set on page 42 and 43 .

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Check Device Connections for Your TV

TV screen menus and port configurations vary . Most devices have ports that require one or more of the cables shown below .

The manuals for your devices will have specific directions .

(VIDEO OUT)

To connect your Frontier HD-ready receiver to your HDTV set, the connection is generally HDMI to HDMI (the highest quality video/audio connection) . You can also use color-coded component RCA cables (some HDTV sets do not have an HDMI port) that deliver audio/video signals from the receiver and plug into matching audio/video RCA inputs on the back of your HDTV set . If you’ve connected your TV input using Composite (yellow connector), S-Video or Coaxial, you won’t get an HD picture . HD is supported only via HDMI or Component (red/green/blue) . The same holds true for Dolby ® Digital 5 .1 surround sound, which is available only via HDMI or TOS Link (optical) . The Baseband (red and white connectors) delivers sound only in stereo .

Check to See if the TV Recognizes Your Video Inputs Correctly

Many newer TVs have an auto-detection system that will automatically detect equipment connected to the various ports on the TV . However, some TVs have to be configured manually .

To change the video input selection manually, press TV/VIDEO on your remote control to locate the video input menu for your specific TV .

The video input menu screen shows checkboxes next to devices the TV is detecting . This menu must match the inputs on the back of the TV where video components are connected in order to correspond with Video 1, Video 2 or Video 3 on your remote control . Follow the screen prompts to check/uncheck boxes for your devices .

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Note: Refer to your TV manufacturer’s guide to resolve issues specifically related to your TV.

Choose One Of Three Easy Ways to Connect

Your VantageTV Receiver to Your TV

VantageTV receiver output connector

TO WALL

(VIDEO IN)

HDMI

NETWORK

S VIDEO

OPTICAL

VIDEO OUT AUDIO OUT

TO TV

(VIDEO OUT)

USB

POWER

+12V

HDMI Input 1

Input connector on rear of TV

• HDMI

Some HDTVs have a High-Definition Multimedia Interface

(HDMI) connector that provides the digital and audio connection . This is the easiest connection if your TV has an

HDMI input port .

Note: If your HDTV has an input port marked DVI (Digital

Visual Interface), you will need an HDMI-to-DVI adapter and separate component RCA audio connectors.

• Color-coded component connectors

If your TV doesn’t have an HDMI or DVI input port, you can use color-coded component video cables (Pr, Pb and Y) for HD video signals . For audio, plug red and white RCA connectors into the left/right audio input and output ports .

Visit Frontier.com for more information 43

VantageTV receiver output connectors

TO WALL

(VIDEO IN)

HDMI

NETWORK

S VIDEO

OPTICAL

VIDEO OUT AUDIO OUT

TO TV

(VIDEO OUT)

USB

POWER

+12V

L R

Pr Pb Y

L R

Optical Input

Pr Pb Y

Component Input 1

L R

Audio Input 1

Input connectors on rear of TV

Note: Your hardware may be slightly different than pictured.

• S-Video

If your TV has an S-Video port, you can connect your receiver to your TV using an S-Video cable . For audio, you can use

RCA cables or plug a single optical cable into the optical ports .

Watch Help On Demand—Tune to Channel 411

Get more out of your Frontier service: Watch Help On Demand videos about these topics on Channel 411, the Help Channel .

These videos will walk you through how to customize and use your Frontier equipment, record your favorite shows, take advantage of your interactive television or voice services, troubleshoot issues and other features that will allow you to enhance your VantageTV experience .

44 Visit Frontier.com for more information

High-Speed Internet

46 Visit Frontier.com for more information

Now that your Frontier High-Speed Internet service is installed, every networked computer in your home can share the same connection on a Wi-Fi home network . Need to set up

Internet-connectable devices, such as a surveillance camera, game console or other remote-access tool? If yes, then go to

FrontierHelp.com/faq.cfm

for easy set-up instructions .

Frontiernet.net

At home or on the go, Frontier customers get more with

Frontiernet .net .

On Frontiernet .net, you get breaking and local news, a personalized view for weather, sports with your favorite teams, your stock portfolio, daily games and exclusive video entertainment!

Plus, you can watch videos including movies and TV shows online and manage your Frontier services .

Stay Connected

> Access Frontiernet .net mail from any computer, tablet or mobile device . Simply log in at Frontiernet .net using your

Frontier primary member ID (email address) or sub-account member ID and password and click the Mail button .

> Integrate and use all your email services from one convenient place with Frontiernet .net webmail .

> Connect to Facebook friends and text messages from your

Frontiernet .net inbox .

Stay Informed

> Get breaking news, entertainment, finance, sports and lifestyle .

> Personalize with your favorite teams, financial portfolios and local weather .

Be Entertained

> Watch TV shows, movies, sports and music videos online

> Play games, get game memberships, discounts and a lot more

Get Software and Tools

> Instant Messenger, Frontiernet .net Toolbar for quick access to your email, weather and news from any web page .

Visit Frontier.com for more information 47

> Frontiernet .net software settings restore tool sets, browser and

Frontiernet .net mail settings—useful if you have new service or a new computer .

Set Up Email on Your Home Computer

Client-based email* (POP/SMTP) uses software like Outlook

Express to download email directly to your computer .

Open the email software you plan to use and enter the following information in the account setup window:

> Email address: MemberID@Frontiernet .net

> Incoming (POP): pop3 .Frontier .com

> Outgoing (SMTP): smtp .Frontier .com (requires authentication)

> Incoming mail server: POP3

> Incoming mail port number: 995 [make sure Secure

Connection (SSL) is checked]

> Outgoing mail port number: 465 [make sure Secure

Connection (SSL) is checked]

> Set password authentication for outgoing mail

Note: When updating the secure server settings, check the SSL checkbox first and then update the port number if necessary.

*There are numerous client-based email products supplied by non-Frontier third-party vendors . You may incur a fee if you require Premium Tech Support for these products .

Alternatively, Frontier also provides online self-help at Frontier.com/helpcenter/ frontiersecure/premium-technical-support for these applications . As always, we recommend that our customers use Frontier Homepage powered by Yahoo! access via

Frontiernet .net, which provides a broad set of functionality to manage and access email anywhere and at any time .

For more email support information, visit Frontier.com/helpcenter/internet/using-your-email .

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Wi-Fi Instructions

Locate your Wi-Fi Network Name (SSID) and Wi-Fi Password

(Wireless Network Key) .* This information is on your Starter

Kit envelope . It can also be found on the side of your Wireless

Router .

Now configure your Wi-Fi network:

1 . Go to your computer’s “Wireless Network Settings” and refresh the network list .

2 . Select your Wi-Fi Network Name (SSID) from the list . You may need to scroll through the list to find your SSID .

3 . Enter the ten-digit Wi-Fi Password in the Password field to connect to your network .

*See Frontier.com/helpcenter/internet/wireless-network-setup for details and locations .

Free PC Security Scan

Free PC Security Scan is a free, easy-to-use diagnostic tool that will quickly assess the health of your PC and its connection settings, as well as recommend solutions to fix potential performance issues . Come back often and use our spam-free

PC Health Check to get peace of mind to help prevent issues and check on your computer performance . Visit us at ftrsecure.com

What is Your Internet Connection Speed?

The Frontier Speed Test is available to help you gauge the performance of your online experience .

Visit Speedtest.Frontier.com

to determine the speed at which data is sent to or from your computer .

Visit Frontier.com for more information 49

Assure Reliable Security for Your

Wi-Fi Home Network

The ten-digit number printed inside the brackets on your residential/Wi-Fi Router is the Wi-Fi Password (Wireless

Network Key) needed to connect your computers to the Router .

WPA (Wi-Fi Protected Access) is the underlying security technology for the Wi-Fi (802 .11b/g/n/ac) standard on the residential/Wi-Fi Router .

Location of your

Router’s ten-digit

Wireless Network

Key code

SSID: FRONTIERXXX

Wireless Network Key: XXXXX

For Advanced Configuration: http://192 .168 .1 .254

System Password: 1534418033

Mac Address: 00217C3C79F0

Wireless Network Key: 0690735510

Mac ® OS X users: You may need to enter the “$” character on the Wireless Network Key (for example, $0690735510) .

For directions on connecting Mac computers via USB cable, visit

Frontier.com/helpcenter/internet/wireless-network-setup .

Mac and Macintosh are registered trademarks of Apple Inc .

Connect More Computers to Your Wi-Fi Home Network

You can connect more computers by Ethernet or wirelessly .

> Connect an Ethernet cable from any available Ethernet port on the residential/Wi-Fi Router to your computer’s

Ethernet port .

> Connect wirelessly with a wireless enabled notebook or a computer with an 802 .11b/g/n/ac wireless network adapter installed .

Note: You will need to use your ten-digit

Wireless Network Key code (see illustration above).

Ethernet cable

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Get more out of digital living…

Backup and Sharing

Save and share the things you love.

Identity Protection

There’s only one you—we help keep it that way.

Computer Security

Keep your systems safe and secure.

Equipment Protection Plans

Protect the devices you use every day.

Premium Technical Support

Get expert tech answers day and night.

Convenient, Affordable Bundles

Choose a bundle and save! You’ll get great value—plus friendly technical support from our U.S.-based experts.

Call 1.888.620.3663 now or visit ftrsecure.com.

Frontier Secure is part of Frontier Communications, a leader in Internet, TV and Phone services for residential and business customers across the country. We pride ourselves on unmatched customer service, community involvement and a

100% U.S.-based workforce.

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IMPORTANT INFORMATION

Frontier Voice, including 911 dialing, will not function during a power outage without battery backup power . Frontier Voice service is compatible with many monitored home alarms and medical monitoring systems, however, please check with your external system’s provider to ensure compatibility . In cases where the external system is not compatible with VoIP, a traditional telephone line can be added to support the external systems .

To manage Phone or Unified Messaging Features online, log in to the Frontier Voice Web Portal at https://um.Frontier.com

using your ten-digit phone number (no dashes) and your pin .

How to Manage or Change Voicemail Settings

Services

Voicemail

Setup

Change

Voicemail

Greeting

Description

Instructs you on how to set up Voicemail .

Allows you to choose the greeting callers will hear when they reach your voice mailbox .

Manage

Online



Go to

Settings



Go to

Settings

How to Activate from Your Phone

• Dial *100 or *98 from your home phone .

• Follow the prompts to set up a mailbox .

• Dial *100 or *98 from your phone, press 3 “Work with

Greetings Menu” and follow the prompts .

Visit Frontier.com for more information 53

Services

Change

PIN for

Voicemail

Description

Allows you to change your existing personal identification number (PIN) that is used to access your mailbox over the phone . Your PIN must be six to 13 digits in length and cannot contain any form of the phone number, more than two sequential numbers (example: could be 12 but not 123), or more than two repetitive numbers (example:

11 but not 111) .

Manage

Online



Go to

Settings

How to Activate from Your Phone

From home:

• Dial *100 or *98.

• Press 4 for Mailbox

Settings, then 3 for

Security Options and then 1.

• Follow the prompts .

From any touchtone phone:

• Dial your phone number and once you hear your greeting, press *.

• Enter your PIN .

• Press 4 for Mailbox

Settings, then 3 for

Security Options and then 1 to change PIN .

Any touchtone phone (forgot password):

• Dial your Voice home phone number and once you hear your greeting, press *.

• Enter your PIN .

• If you have forgotten your PIN and do not have access to your home phone or the portal, you can call

1 .800 .219 .6877 for a representative to reset your PIN .

54 Visit Frontier.com for more information

Services

Turn

On, Off

Voicemail

Notification

Voicemail

Access

Voicemail

Viewer

Description

Manage

Online

Allows you to control the call forwarding to your voice mailbox .

When the feature is on, all calls not answered will go to your voice mailbox .

When it is off, your

Voicemail will not answer calls .



Go to

Settings

Allows you to access your voice mailbox to retrieve voice messages .

Enables you to view, manage and listen to your Voicemail messages on qualifying computers or wireless devices .

There is no need to log in to your account to view your messages or dial in to listen to your messages .

Instead, they are automatically delivered to your computer or wireless device .



Go to

Messages and Calls

How to Activate from Your Phone



Go to

Messages and Calls

From home:

• Dial *100 or *98.

Away from home:

• Dial your phone number .

• Press the *.

when you hear your greeting .

• Enter your PIN .

• Press 1 and follow the prompts .

Go to the app store and search for

“Frontier Voicemail

Viewer”

Visit Frontier.com for more information 55

How to Manage or Change

Voice Features

Services

Anonymous

Call

Rejection

All Call

Forwarding

Busy Call

Forwarding

Selective

Call

Forwarding

No Answer

Call

Forwarding

Description

Manage

Online

How to Activate from Your Phone

Allows you to reject incoming calls from callers who block their Caller ID . The calls will not be sent to Voicemail .

Allows you to forward all incoming calls to another number .

Allows you to forward all incoming calls to another number when your line is busy .

Allows you to forward a list of specific phone numbers to an alternate phone number .

Sends any phone calls that aren’t answered to either Voicemail or an alternate phone number .



Go to Call

Manager tab in

Web

Portal



Go to Call

Manager tab in

Web

Portal



Go to Call

Manager tab in

Web

Portal



Go to Call

Manager tab in

Web

Portal



Go to Call

Manager tab in

Web

Portal

Manage online or to activate dial *77 . To deactivate, dial *87.

Manage online or to activate dial

*72 , then enter a forwarding number .

To deactivate, dial *73.

Manage online or to activate dial

*90 , then enter a forwarding number .

To deactivate, dial *91.

Manage online or to activate dial *63 . To deactivate, dial *83.

Manage via web portal, or to activate, dial

*92 , then enter forwarding number .

To deactivate, dial *93.

56 Visit Frontier.com for more information

Services

Selective

Call

Rejection

Caller ID

Blocking

Description

Unavailable

Call

Forwarding

Allows you to forward incoming calls to another phone number if your main phone line has a service disruption .

Selective Call

Rejection allows you to prevent a list of phone numbers from ringing through to your phone .

Allows you to hide your name and number on all outgoing calls .

Manage

Online

How to Activate from Your Phone



Go to Call

Manager tab in

Web

Portal



Go to Call

Manager tab in

Web

Portal



Go to Call

Manager tab in

Web

Portal

Manage online .

Manage online or to activate dial *60 . To deactivate, dial *80.

Manage online .

Caller ID Per

Call Blocking

Blocks Caller ID display of your name and number to the phone number you are calling on a

“per call” basis .

To activate dial *67.

Visit Frontier.com for more information 57

Services Description

Manage

Online

How to Activate from Your Phone

Caller ID on

This is an

“optional—no charge” feature .

If you want this feature permanently removed from your line, for residential call

1 .800 .921 .8101 or for business call

1 .800 .921 .8102 .

Allows members with FrontierTV and Frontier Voice services to receive

Caller ID notifications on their TV . A small window will appear on the TV screen when a new call comes in and will automatically disappear after a few seconds .

Call

Screening

Accept calls from a list of priority phone numbers when “Do

Not Disturb” feature is active .



Go to Call

Manager tab in

Web

Portal

Manage online, or to activate, dial

*64 . To deactivate, dial *84.

58 Visit Frontier.com for more information

Services Description

Call Trace

Three-way

Calling

Traces the number of the last call you received—additional charge may apply for each use .

Note: Only law enforcement officials have access to call records. A complaint must be filed to give law enforcement officials access to call records.

Allows you to add a third party to an existing conversation .

Call Waiting

This is an

“optional—no charge” feature .

If you want this feature permanently removed from your line, call the

Contact Center, for residential call

1 .800 .921 .8101 or for business call

1 .800 .921 .8102 .

Plays an audible tone indicating that an incoming call is waiting to be answered . You have the option to put the current call on hold and accept the other call . Or don’t accept the call that’s waiting and send the caller to your Voicemail message box . If you have Caller ID capability, then the number of the incoming caller will be displayed .

Manage

Online

How to Activate from Your Phone

*57#

To activate, press

FLASH , dial the number you wish to add, then press

FLASH again .

Press FLASH to activate during a call .

Visit Frontier.com for more information 59

Services

Cancel Call

Waiting

YOUR IMPORTANT FRONTIER INFORMATION

Record your important Frontier information here for easy reference.

With all your key information in one place, it’s a snap to manage your account and get support when you need it . For your own security, if you need to record account passwords, write them down separately and keep them in a safe place .

General Information

Customer name on account

Billing telephone number

Frontier primary member ID (Frontier email address)

Frontier primary member password

VM PIN #

Frontier password hint, if applicable

Your Frontier services were installed by

Wireless (RESIDENTIAL) Router information

Manufacturer and model number

Wi-Fi network name (SSID)

Wi-Fi password (required for home Wi-Fi access)

Your Frontier primary member ID allows you to manage your account online . You can view and pay your bill, enroll in paperless billing, sign up for Frontier Auto-Pay, upgrade your account, get updates regarding your

Frontier service and so much more .

Upgrade or add services anytime. Visit Frontier.com.

We’re always here to help: Visit Frontier.com or call 1 .800 .219 .6877

and say, “VantageTV technical support.”

62 Visit Frontier.com for more information

SUPPORT QUESTIONS/ADDITIONAL RESOURCES

Accessibility Support

Customers with Disabilities Voice Calls: 1 .800 .288 .8303

TTY Calls: 1 .877 .462 .6606

Customer Service

Residential Customers

Business Customers:

Repair Center

Voice Calls:

TTY Calls:

1 .800 .921 .8101

1 .800 .921 .8102

1 .800 .921 .8104

1 .877 .462 .6606

Get answers 24/7 at Frontier.com/helpcenter/contact-us or chat live with a Frontier representative .

to sign up .

Learn more about Frontier Communications products and services at

Frontier .com .

Here are other ways you can quickly learn more:

• Tune to video tutorials on Help Channel 411 .

• Click Frontier.com/helpcenter for support including live chat .

Visit Frontier.com for more information 63

Take advantage of Frontier’s 24/7 customer support at Frontier.com/HelpCenter/Contact-Us or for

Residential 1.800.921.8101

and for Business 1.800.921.8102

Xin chào! Tôi là một chatbot AI được đào tạo đặc biệt để hỗ trợ bạn với Frontier vantage User Manual. Tôi đã xem xét kỹ lưỡng tài liệu và có thể giúp bạn xác định vị trí thông tin chính xác bạn cần hoặc giải thích nội dung một cách rõ ràng và đơn giản. Cho dù bạn đang tìm kiếm hướng dẫn về các tính năng cụ thể, các bước khắc phục sự cố hoặc cách sử dụng chung, hãy thoải mái đặt câu hỏi của bạn. Bạn càng cung cấp nhiều chi tiết về mối quan tâm hoặc nhu cầu của bạn, tôi càng có thể hỗ trợ bạn một cách chính xác và hiệu quả hơn!

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