Twin Eagles Ice Machine User manual

Twin Eagles Ice Machine User manual
Twin Eagles
Outdoor Ice Maker
Model: TEIM15-F
18909B 08/18
Important Safety Instructions..............................................3
Warranty Registration ....................................................3
Installing your ice machine..................................................4
Selecting the location.....................................................4
Outdoor Installation ........................................................4
Cabinet Clearances .......................................................4
Leveling legs .................................................................4
Electrical Connection .....................................................5
Installing the drain plumbing ..............................................5
Drain pump ..........................................................................6
Connecting the water supply................................................7
Dimensions for TEIM15-F....................................................8
Recommended Rough in Opening Dimensions
for TEIM15-F ...............................................................8
Operation, Care, and Cleaning............................................9
Operation (Turning on the ice machine)........................9
The Ice Making Process ...............................................9
Ice Production ..............................................................10
New Sounds .................................................................10
Care of the Ice machine...............................................10
Cleaning the Ice Machine.............................................11
Stainless steel maintenance ...........................................13
Troubleshooting Guide......................................................14
Energy Saving Tips ..........................................................15
Preparing the ice machine for storage.............................16
Drain pump removal instructions ....................................18
Obtaining Service ...........................................................20
Warranty ...........................................................................21
Important Safety Instructions
Warnings and safety instructions appearing in this guide
are not meant to cover all possible conditions and situations that may occur. Common sense, caution, and care
must be exercised when installing, maintaining, or operating this appliance.
If the ice machine was shipped or has been laying on its
back for any period of time allow the ice machine to sit
upright for a period of at least 24 hours before plugging in.
This will assure oil returns to the compressor. Plugging the
ice machine in immediately may cause damage to internal
Recognize Safety Symbols,
Words, and Labels.
Warranty Registration
It is important you send in your warranty registration card
immediately after taking delivery of your ice machine.
WARNING-Hazards or unsafe practices with high
probability of personal injury or property / product damage.
The following information will be required when registering
your ice machine.
Service Number
Serial Number
Date of Purchase
Dealer’s name and address
CAUTION-Hazards or unsafe practices which could
result in personal injury or property or product damage.
The service number and serial number can be found on the
serial plate which is located inside the ice machine on the
left side of the liner. See Figure 1.
NOTE-Important information to help assure a problem
free installation and operation.
Remove Interior Packaging
Your ice machine has been packed for shipment with all
parts that could be damaged by movement securely fastened. Remove internal packing materials and any tape
holding internal components in place. The owners manual
is shipped inside the product in a plastic bag along with the
warranty registration card, and other accessory items.
Figure 1
WARNING: Cancer and Reproductive Harm
Keep your carton and packaging until your ice machine has
been thoroughly inspected and found to be in good condition. If there is damage, the packaging will be needed as
proof of damage in transit. Afterwards please dispose of all
items responsibly in particular the plastic bags which can
be a suffocation hazard.
Help Prevent Tragedies
Note to Customer
Child entrapment and suffocation are not problems of the
past. Junked or abandoned refrigerators are still dangerous. Even if they sit out for “just a few hours”.
This merchandise was carefully packed and thoroughly
inspected before leaving our plant. Responsibility for its
safe delivery was assumed by the retailer upon acceptance
of the shipment. Claims for loss or damage sustained in
transit must be made to the retailer.
If you are getting rid of your old refrigerator, please follow
the instructions below to help prevent accidents.
Before you throw away your old refrigerator or freezer:
• Take off the doors or remove the drawers.
• Leave the shelves in place so children may not easily
climb inside.
Select Location
The proper location will ensure peak performance of
your appliance. We recommend a location where the ice
machine will be out of direct sunlight and away from heat
sources. To assure your product performs to specifications
the recommended installation location temperature range
is from 55 to 80°F (13 to 27°C) for built in ice machines,
55 to 90°F (13 to 32°C) for freestanding ice machines. Ice
machine will not perform correctly in ambient temperatures
less than 55°F (13°C).
Front Grille,
keep this area
leveling legs
Outdoor Installation
Only the TEIM15-F model is suitable for outdoor installations.
Figure 2
Leveling Legs
Building codes may require a ground fault circuit interrupter electrical receptacle to supply electrical power to the ice
machine for outdoor applications, (see “Electrical Connection” section).
Adjustable legs at the front and rear corners of the ice machine should be set so the ice machine is firmly positioned
on the floor and level from side to side and front to back.
The overall height of your Twin Eagles ice machine may be
adjusted from 333⁄4” (85.7cm) with the leveling legs turned
in, and up to 343⁄4” (88.3cm) with the leveling legs extended.
Do not install in a location where the ice machine will be exposed to direct sun exposure as this may result in unsatisfactory performance.
To adjust the leveling legs, place the ice machine on a solid
surface and protect the floor beneath the legs to avoid
scratching the floor. With the assistance of another person, lean the ice machine back to access the front leveling
legs. Raise or lower the legs to the required dimension by
turning the legs. Repeat this process for the rear by tilting
the ice machine forward using caution to prevent the door
from opening. On a level surface check the ice machine for
levelness and adjust accordingly.
Winterizing Your Outdoor Ice Machine
For instructions on winterizing your ice machine see page
16, “Preparing the Ice Machine for Storage”.
Cabinet Clearance
Ventilation is required from the bottom front section of the
ice machine. Keep this area open and clear of any obstructions. Adjacent cabinets and counter top can be installed
around the ice machine as long as the front grille remains
The front grille screws may be loosened and the front grille
adjusted to the desired height. When adjustment is complete tighten the two front grille screws. (See Figure 3).
Front Grille
Do not obstruct the front grille. The openings within the
front grille allow air to flow through the condenser heat exchanger. Restrictions to this air flow will result in increased
energy usage and loss of cooling capacity. For this reason
it is important this area to not be obstructed and the grille
openings kept clean. Twin Eagles does not recommend the
use of a custom made grille as air flow may be restricted
because of inadequate openings. (See Figure 2).
Figure 3
Front Grille
Front grille screw
Risk of electrical shock or personal injury could occur due
to moving components, if machine compartment access
cover is removed before unplugging the ice machine.
Do not splash or spray water from a hose on the ice
machine. Doing so may cause an electrical shock,
which may result in severe injury or death.
This ice machine should not, under any circumstances, be installed to an un-grounded electrical
Drain Plumbing
Your ice machine requires drain plumbing. There are 2
variations of ice machines in regards to the installation of
the drain plumbing, without a drain pump (gravity drain),
and with an optional drain pump.
Electrical Connection
A grounded 115 volt, 15 amp dedicated circuit is required.
Gravity Drain, no drain pump.
This product is factory equipped with a power supply
cord that has a three-pronged, grounded plug. It must be
plugged into a mating grounding type receptacle in accordance with the National Electrical Code and applicable
local codes and ordinances (see Figure 4). If the circuit
does not have a grounding type receptacle, it is the responsibility and obligation of the customer to provide the proper
power supply. The third ground prong should not, under
any circumstances, be cut or removed.
Your ice machine requires a gravity drain (Figure 5) that
requires 5⁄8 inch inside diameter (I.D.) tubing from the back
of the ice machine to a plumbed connection to a sanitary
sewer. Remove the access panel to plumb in drain connection. The gravity drain location for built-in ice machines can
be within the shaded area shown in Figure 7.
Optional Drain Pump (model: TEDP-KIT-F)
An optional drain pump (Figure 6) is available if you do not
have access to a gravity drain. Installation instructions are
provided with the optional drain pump. Contact Twin Eagles
customer service for ordering.
Observe and follow all local codes when installing ice
Electrical Extension cords
should not be used. They can
be hazardous and cause deficient operation. The wall
receptacle should be located near the ice machine and
be a polarized type with adequate ground protection.
The ice machine must be installed to your local building codes and ordinances.
This drain pump is designed to be installed in Twin Eagles
ice machines only.
Failure to use an adequate
drainage system, will result in
surrounding water damage and/or poor ice production.
Figure 4
Ground Fault Circuit Interrupters (GFCI) are prone to
nuisance tripping which will cause the ice machine to shut
down. GFCI’s are generally not used on circuits, with powered equipment, that must run unattended for long periods
of time, unless required to meet local building codes and
The Twin Eagles Drain Pump is designed to remove drain
water from ice machines installed in areas without direct
drainage access. The sealed reservoir pump collects the
melted ice water and pumps it to a maximum lift of eight (8)
feet (2.44 meters) through 3⁄8” I.D. vinyl tubing to a drain.
Figure 5
This pump has been evaluated for use with water only.
NOTE: Reasonable care and safe methods should be practiced. Do NOT work with energized electrical equipment
in a wet area. Read and follow the installation instructions
listed in this manual.
11⁄2” Drain pipe
Risk of electric shock - This pump is supplied with a
grounding conductor and grounding-type attachment plug.
To reduce the risk of electric shock, be certain that it is connected only to properly grounded, grounding-type receptacle.
Figure 6
Ice Machine
The following items require review on a regular basis.
1. Check that the vent line is open, free of kinks/sharp
bends, so that air flows freely from the pump reservoir.
2. Check that the discharge tubing is free of foreign material (algae, etc.) and kinks/bends. Confirm that the
check valve is operational by observing that the water
flow is evident in one (1) direction only - out of the
pump. Remove and clean as required.
⁄16” (1.4cm)
8 ⁄8”
(21.3cm) 63⁄4”
23⁄8” (6.0cm)
Figure 7
Water Supply
Observe and follow all local building codes when installing
this appliance.
This ice machine must be connected to a potable cold water supply line. delivering water pressure between a minimum of 20 psi and a maximum of 120 psi.
Use 1⁄4" copper tubing for your water supply which is available at any local hardware or plumbing supply store. Route
the 1⁄4" copper tubing to suit your installation being sure not
to kink the tubing. Purchase enough copper tubing length to
allow a coil to be formed behind the unit for a "service loop"
which will allow the appliance to be pulled out from the installation for servicing or cleaning. (See Figure 8). Connect
the copper tubing to the "top side" of a cold water pipe to
prevent the ice-maker from plugging with sediment.
Clamp and
A shutoff valve is recommended on the water supply line to
ease servicing the appliance. NOTE: A SELF-PIERCING
to clogging with sediment which will create pressure drop
reducing the water supply to the unit.
Water supply
service loop
to shut off
Connect the copper tubing water supply to the water valve
inlet with the compression nut fitting provided. Secure the
water supply line to the back of the cabinet with the screw
and strain relief clamp provided in the corner of the back
panel. (See Figure 8).
Figure 8
Back view of
ice machine
Make certain all connections are watertight after installation. Form the tubing so that it will not vibrate against the
cabinet body or kink when your appliance is moved in and
out of position.
Water valve
This ice machine is designed to make clear ice from the
majority of water sources on a daily basis. If your results
are unsatisfactory, your water may need to be filtered or
treated. A water specialist can recommend proper water
Figure 9
The water line fitting is to be used with copper tubing
only. Do not use with plastic tubing.
Do not use any thread sealers on this water line fitting.
Reverse osmosis, (RO), water, softened water, and
de-ionized water are not recommended as they will
adversely affect the quality of the ice.
(54.6 cm)
(44.1 cm)
(95.4 cm)
(37.8 cm)
(66.6 cm)
CL water supply
333⁄4” to 343⁄4”
(85.7 to 88.3 cm)
11⁄8” (2.8 cm)
to water supply
53⁄32” (12.9 cm)
2” (5.1 cm)
3” to 4”
(7.6 to 8.8 cm)
CL gravity
(20.3 cm)
(60 cm)
Electrical Requirements: A grounded 115 volt, 15
amp dedicated circuit is required. A GFCI receptacle may be required for outdoor models.
Power outlet can be located in the back wall behind
the ice machine. Add 1” to depth for thickness of
plug, or recess outlet 1” into the wall. Power outlet
can also be installed in adjacent cabinetry with a
cutout for routing of power cord. Follow all local
building codes when installing electrical and the ice
** 34” to 35”
(86.4 to 88.9cm)
Product weight = 100 lbs. (45.5 kg.)
*24” (61 cm)
standard cabinet
* Depth dimension may vary depending on
each individual installation.
** Minimum rough in opening required is to be
larger than the adjusted height of the cabinet.
15” (38.1 cm)
Operation (Turning on the ice machine)
Once the drain and water supply are connected, and the
ice machine is in place and leveled, plug in the service
cord. Place the switch to the “ON” position to turn on the ice
machine. The switch is located in the front grille, see Figure
11 for location.
The Ice Making Process
Your ice machine is unique in how it forms ice with fractional freezing to form a slab of ice that is clear and has less
mineral content than the water it is produced from. This is
accomplished by running water over the cold evaporator
plate (see Figure 10) which gradually freezes the water to
produce the ice slab. Mineral deposits are left in the reservoir.
Figure 12
The ice machine will keep producing ice until the ice
machine’s bin is full and will restart automatically when
ice needs to be replenished in the bin. The ice bin is not
refrigerated, and some melting will occur. Allow your ice
machine to run for 24-48 hours to accumulate ice in the ice
machine’s bin.
Figure 10
When the ice slab reaches the correct thickness, the ice
sheet is released and slides onto the grid cutter (see Figure
12). Here, the ice slab is cut into squares by the grid cutter’s heated wires (see Figure 13). The water containing
the rejected minerals is drained after each freezing cycle.
Fresh water enters the machine for the next ice making
Figure 13
Make sure the distributor
tubing is not in the path
of the ice slab.
Front panel
Front Panel Screws
Grid Cutter
Circulation Pump
Ice Deflector
Ice Scoop
Mounted to
Back of Door
Bin Level
Reservoir Drain
Selector Switch
Figure 11
Care of the Ice Machine
The bin level sensor is located in the ice bin, it senses
when the ice supply is low or full and starts or stops the ice
making process accordingly.
1. Avoid leaning on the cabinet door. You may bend the
door hinge or tip the ice machine.
2. Exercise caution when sweeping, vacuuming or mopping near the front of the ice machine. Damage to the
grille and/or switch can occur.
3. Periodically clean the inside of the ice machine components and inside of the ice machine with mild soap and
If the water supply is turned off to the ice machine be sure
to set the selector switch to the “OFF” position.
Ice Production
Be sure to rinse all residual cleaner off the surfaces that
may come into contact with the ice.
Your unit will produce ~ 30lbs of ice in a 24-hour period
when installed in a 70°F ambient with a 55°F water supply.
4. If your ice machine has either a stainless steel door
and/or cabinet, to keep it looking its best, we recommend periodically applying a stainless steel cleaner
and a non-abrasive stainless steel polish. This is especially important for outdoor applications and locations
near salt-water environments. See page 13 for stainless steel maintenance.
“Initial” ice production and ice accumulated in the storage
bin will vary significantly. This is normal. During the first
24-hours of operation the unit will produce ~30lbs of ice at
the above temperature conditions, but when starting with
an empty ice storage bin, the storage bin may only accumulate ~ 18lbs of ice. By design, the ice storage bin is
maintained at a temperature slightly above freezing to allow
the stored ice to slowly melt, to preserve the clarity and assure a constant supply of fresh ice. As ice is accumulated
in the bin, the ice production rate will overcome the ice melt
and the storage bin will fill to capacity.
New Sounds
The ice machine will make sounds that are different than
your household refrigerator. Because these sounds are
new to you they may be of a concern but are most likely
normal, such as ice falling onto hard surfaces and water
cascading across the evaporator. Following are some of the
sounds that you may hear:
A buzzing sound will be heard when the water valve
opens to fill the water reservoir.
You may hear a rattling noise which could be water flowing through the water line.
A splashing sound may be heard when water is flowing
over the evaporator plate and into the water reservoir.
When the ice slab is released from the evaporator plate
you may hear a “thud” as it slides onto the grid cutter.
At the end of an ice making cycle you may hear a gurgling sound which is refrigerant hot-gas flowing through
the evaporator to release the ice slab for harvest.
When the condenser fan turns on you might hear the air
circulating over the condenser.
Cleaning the Ice Machine
Some impurities will remain and build up in the ice machine
and stick to the ice machine’s parts over time. This build-up
must be removed for proper ice production, ice quality, and
ice machine life. Your ice machine is equipped with a cleaning mode that will help in cleaning out these impurities.
Remove the drain plug at the bottom of the reservoir to
drain any remaining water and then reinstall.
Drain plug
in bottom of
The impurities will need to be cleaned of this build-up
regularly (at the very least, annually), depending on use
and water hardness. Use a nickel safe ice machine cleaner,
including but not limited to the following brands. Ice machine cleaners are available at most appliance retailers or
through the cleaner manufacturers web site.
Kirby’s Certified ice machine cleaner, 100% nickel safe
Nu-Calgon nickel safe ice machine cleaner
Franklin Machine Products nickel safe ice machine
Figure 15
To clean the ice machine:
1. Switch the selector switch to the “OFF” position.
2. Remove all the ice from the bin.
3. Remove the front panel by removing the 2 screws.
(See Figure 14).
Front Panel
Allow the ice to fall from the evaporator, remove and
discard slab of ice. (See figures 16 and 17).
Allow ice slab
to fall on to
grid cutter
Figure 16
Figure 14
Remove ice
slab and
Figure 17
6. Determine the proper amount of cleaner from the ice
machine cleaner manufacturer’s mixture ratio based on
⁄4 gallon (2.81 liters) of water (refer to the manufacturer’s mix ratio directions). Check to be sure the reservoir drain plug is installed that was removed in step 4.
Add the recommended amount of concentrated cleaning solution to the reservoir of the ice machine. This can
be done by pouring the solution on the evaporator,
which will flow down into the reservoir. (See figure 19).
If your ice machine has one, the plastic splash shield
can be removed to improve access. (See Figure 18).
Splash shield brackets
Plastic splash shield
Figure 18
Discard the first batch of ice.
In the unlikely event a power interrupt occurs during the
clean cycle, you need to start over from the beginning to
assure complete cleaning and rinsing of the cleaning agent
from the machine.
Figure 19
7. Switch the selector switch on the grille of the ice machine to the “CLEAN” position. The ice machine will
automatically start and stop the cleaning cycle and ¾ of
a gallon (2.81 liters) of water will automatically be
added to the cleaning solution.
8. The total cleaning time will end in 49 minutes. The
cleaning cycle will automatically rinse the evaporator
plate and also drain the cleaning solution and rinse the
reservoir with water.
9. After the cleaning cycle has ended check that the buildup has been removed. The evaporator plate should be
clean, shiny, and smooth to the touch. If build-up is still
visible, repeat the cleaning cycle above.
10. Clean the ice machine’s interior, ice scoop, interior door
panel, plastic splash shield and door gasket with mild
soap and water. Using two (2) tablespoons of baking
soda in one (1) quart of warm water while cleaning will
help remove odors. Rinse with fresh water.
11. Replace the front panel.
12. Your ice machine is now clean and sanitized and may
be put back into operation by switching the selector
switch to the “ON” position.
Stainless steel does not stain, corrode, or rust as easily as
ordinary steel, but it is not stain or corrosion proof. Stainless steels can discolor or corrode if not maintained properly.
Stainless steels differ from ordinary carbon steels by the
amount of chromium present. It is this chromium that
provides an invisible protective film on the surface called
chrome-oxide. This protective chrome-oxide film on the
surface can be damaged or contaminated, which may
result in discoloration, staining, or corrosion of the base
Stainless steel products should never be installed, or stored
in close proximity to chlorine chemicals.
Whichever cleaning product you chose, it should be used
in strict accordance with the instructions of the cleaner
Care & Cleaning
Routine cleaning of the stainless steel surfaces will serve to
greatly extend the life of your product by removing contaminants. This is especially important in coastal areas which
can expose the stainless to severe contaminants such as
halide salts, (sodium chloride).
It is strongly recommended to periodically inspect and thoroughly clean crevices, weld points, under gaskets, rivets,
bolt heads, and any locations where small amounts of liquid
could collect, become stagnant, and concentrate contaminates. Additionally, any mounting hardware that is showing
signs of corrosion should be replaced.
Frequency of cleaning will depend upon the installation
location, environmental, and usage conditions.
Choosing a Cleaning Product
The choice of a proper cleaning product is ultimately that
of the consumer, and there are many products from which
to choose. Depending upon the type of cleaning and the
degree of contamination, some products are better than
Typically the most effective and efficient means for routine
cleaning of most stainless steel products is to give the surfaces a brisk rubbing with a soft cloth soaked in warm water
and a gentle detergent, or mild mixture of ammonia. Rubbing should, to the extent possible, follow the polish lines of
the steel, and always insure thorough rinsing after cleaning.
Although some products are called "stainless steel cleaners," some may contain abrasives which could scratch the
surface, (compromising the protective chrome-oxide film),
and some many contain chlorine bleach which will dull,
tarnish or discolor the surface if not completely removed.
After the stainless surfaces have been thoroughly cleaned,
a good quality car wax may be applied to help maintain the
production cycle can take up to 11⁄2 hours. Initial start up
cycles can take longer. Check the ice machine after 24
hours for ice accumulation in the bin.
Is the reservoir drain plug in place? Check that the
reservoir drain plug is properly seated.
Before calling a service provider try the trouble shooting
suggestions below.
Ice Machine Operation
Ice machine does not operate
Is the ice machine’s power cord plugged in? Plug the
power cord into a grounded 3 prong outlet.
Is the water distributor tube restricted? Run a cleaning
cycle to clean the ice machine. Also check any filters to
make sure they are not restricted.
Is the selector switch in the front grille set to the “ON”
position? Check the switch to be sure it is in the “ON”
Is the condenser fan air flow restricted? Make sure the
grille in the front of the ice machine is open for proper air
Is a fuse blown or a circuit breaker been tripped? Replace a blown fuse or reset a tripped circuit breaker.
Is the room and/or water temperature to warm? Move the
ice machine to an area where the ambient temperature
does not exceed 110°F (43°C) for prolonged periods of
time. The ice machine should not be placed next to a heat
source such as an oven. Check the cold water connection.
Is the temperature of the room cooler than it normally
is? The minimum room temperature is 55°F (13°C). The
bin thermistor may shut off the ice machine prematurely
before the bin is full of ice. If the room temperature remains low the ice machine may not restart.
Is there a drain pump in the ice machine? If a large
amount of water was added to the ice machine then you
should wait a few minutes for the drain pump to dispose of
it. If there is still water in the ice bin check the drain pump
vent line and drain line for obstructions or kinking. (See
“Troubleshooting the drain pump” on page 15.
The ice machine is noisy
Many sounds of an ice machine are different than your
household refrigerator. This subject is discussed on page
10, but check the following:
Do you hear water being circulated in the ice machine? This is a normal sound as flowing water is required
in the ice making process..
Is there a “whoosing” sound? Make sure water is getting to
the ice machine. Also check to make sure the drain plug is
fully seated in the water reservoir.
Is there an ice slab caught between the evaporator plate
and the grid cutter? First check to see if the ice machine is
level. If the ice machine is level run a cleaning cycle.
Ice Production
Is there scale build up in the ice machine? If there is
scale build up on the evaporator, the ice machine needs to
be cleaned. See “Cleaning the Ice machine”.
Ice Quality
Odor, grey color, or off taste in the ice
Is there mineral scale build up on the evaporator
plate? The ice machine needs cleaning. See “Cleaning
the Ice Machine”.
Is there a high mineral content in the water? The water
may need to be filtered.
Are drink or food items being stored in the ice bin? Remove drinks and food from the ice bin.
Clumps of ice
Are there clumps of ice in the bin? If the ice isn’t used
on a regular basis it will melt and form into clumps. Break
up the ice clumps with the ice scoop.
Ice cubes are too small
Is there low ice consumption? Ice is slowly melting in
the ice bin which will affect the size of the cubes. This is
normal operation. New fresh ice cubes will return to the
regular size.
Little or no ice production from the ice machine
Is the selector switch set to the “ON” position? Check
the switch to be sure it is in the “ON” position.
Is the ice slab releasing? Clean the evaporator. See
“Cleaning the Ice Machine”.
Is the water supply line kinked, preventing proper water fill.
Is water getting to the ice machine? Make sure nothing is
disrupting the water supply such as a closed water valve
or a blown fuse or tripped circuit breaker.
Is the drain plug securely seated in the reservoir?
Has the ice machine just been started? A typical ice
Is the distributor tube restricted? See Figures 10 and
11 on page 9 for the distributor tube location. To gain access to the distributor tube remove the front panel ( see
Figure 14 on page 11). Check the water line to the ice
machine to make sure there are no restrictions or kinks in
the line. Check all filters to make sure they are not restricted. Check that the water flows evenly out of the distributor
tube, if not, clean the ice machine. See “Cleaning the Ice
The pump runs, but no water is pumped out:
• Check that the vent is clear and free of restrictions.
• Check the discharge/drain line to make certain there
are no restrictions.
• Make sure that the discharge/drain tubing has not
exceeded the maximum lift of eight (8) feet (2.44
meters) and the horizontal run is not greater than
twenty (20) feet (6.1 meters).
The pump runs and then quickly turns off repeatedly:
• Check to make certain the drain pump is level.
• Check that the vent is clear and free of restrictions.
Plumbing Problems
Assure that the drain hose aligned over the drain.
Move the ice machine to align the drain.
The ice machine is running but not producing ice:
The ice bin backed-up with water would indicate the
pump is in an overflow condition that would shut off the
ice machine.
• Check to see if water is running over the evaporator plate, see Figure 10 and 11 on page 9. If not the
reservoir may not have filled properly or the drain is
leaking. Call Twin eagles customer service at
Is the ice machine draining properly? Check that there
are no kinks or restrictions in the drain lines; this can
cause water to back up in the ice bin. Check that foreign
material is not blocking the ice bin drain located at the
right rear corner of the ice bin. Check the drain pump
discharge and vent line or any restrictions or kinks. Check
that the drain pump is level.
If there are plumbing issues outside of the ice machine,
they cannot be repaired by the service technician. A qualified plumber will have to be called.
Troubleshooting the Drain Pump
If the drain pump reservoir (not the ice machine bin)
reaches overfill condition, the power to the ice machine will
be shut off.
Energy Saving Tips
The following suggestions will minimize the
cost of operating your ice machine appliance.
If the ice machine is not working, check the following:
• Make sure there is power at the receptacle.
• Make sure the ice machine is turned on.
• Make sure the ice bin is not full.
• Discharge/drain line is restricted.
Then check the drain pump:
The pump does not run:
• Make sure the pump is plugged in and there is power
to the receptacle.
• Check the inlet to the drain pump for debris and clean
as needed. Remove clamps and inlet tube from drain
pump to check for and remove debris.
• Make certain the vent line is free of kinks/sharp bends
or restrictions.
• Make certain there is enough water to activate the
drain pump. It will take at least one (1) quart (.95 liters)
of water to activate the drain pump.
1. Do not install your appliance next to a hot appliance,
(cooker, dishwasher, etc.). heating air duct, or other
heat sources.
2. Install product out of direct sunlight.
3. Assure the front grille vents at front of the ice machine
beneath the door are not obstructed and kept clean to
allow ventilation for the refrigeration system to expel
4. Plug your appliance into a dedicated power circuit. (Not
shared with other appliances).
5. Minimize door openings and duration of door openings.
6. Set the control to the “off” position if cleaning the ice
machine requires the door to be open for an extended
period of time.
If the ice machine is moved, not used for an extended period of time, or will be in an area that may experience freezing temperatures, it is necessary to remove any remaining
water in the ice-making system.
8. Reconnect the water valve outlet water line.(See Figure
9. Reinstall the ice machine’s access cover.
10. Clean and dry the ice machine’s storage bin.
11. Prop the door open for air circulation to prevent mold
and mildew.
12. Leave the water supply line disconnected or reconnect
the supply line and leave it shut off. Do NOT turn the
water on and allow water to enter back into the water
This ice machine must have all water drained and removed
to prevent ice machine damage as well as possible water
damage to the surrounding area in freezing conditions.
These damages are not covered under warranty.
Draining Water for Factory Installed Drain
Pump Applications
Follow steps 1 through 12 for the gravity drain then do the
13. Install the winterization plug in the water drain hole
inside the ice bin. (See Figure 20).
Do not use any type of anti-freeze or other solution as a
substitution for properly draining the ice machine.
Clean the Ice Machine
Cleaning the ice machine will help prevent mold and mildew growth as well as sanitize the ice machine for storage.
See page 11 for instructions for cleaning the ice machine.
Risk of electrical shock or personal injury could occur due
to moving components, if machine compartment access
cover is removed before unplugging the ice machine.
Draining and Removing Water from the IceMaking System with a Gravity Drain.
1. Turn off water supply to the ice machine.
2. Disconnect the water supply fitting at the inlet of the
water valve.
3. Switch the rocker switch to CLEAN for approximately
one (1) minute. This will energize and open the water
valve and remove most of the water from the water
valve and the water valve’s outlet water line to the
4. Switch the rocker switch to OFF position. This will
energize and open the drain valve to drain the reservoir
and the ice machine drain system.
5. Unplug the ice machine from the electrical outlet.
6. Remove the access cover from the rear of the ice machine. (See Figure 22).
7. Disconnect the water valve’s outlet water line to the
reservoir and drain the remaining water left in the water
line trap area. (See Figures 23 and 23a).
Figure 20
Figure 21
Back view of
ice machine
Figure 23
Water supply
Water valve
Figure 21a
To disconnect the water outlet
line: Push up on the white collar
and pull the plastic water line
from the bottom of the water
To reconnect the water outlet
line: Simply insert the plastic
tubing into the white collar and
push until it stops (about 1⁄2", 12
mm, of water line will enter the
Figure 23a
Plastic outlet
water line
Figure 22
14. Remove the top clamp from the vent tube, for easier
access for the air hose.
15. Apply air pressure (approximately 10 psi) to the end of
the vent tube which will purge the remainder of the
water from the drain pump and the drain line. (See
Figure 24).
16. Reinstall the vent tube and clamp to the back of the ice
machine and remove the winterization plug from the ice
bin and save it for future use.
To Restart the Ice Machine
1. With the rocker switch in the OFF position, plug the ice
machine into an electrical outlet.
2. Reconnect and/or turn on the water supply line.
3. Reconnect drain tubing if removed.
4. Turn the rocker switch to the ON position.
5. Check the water inlet, drain lines, and fittings for any
water leaks.
6. Check drain pump (if equipped) operation by pouring
approximately two (2) quarts of water into the ice storage bin. The drain pump should activate and discharge water (refer to Drain Pump on page 6). Check
for water leaks at all hose connections.
Drain Pump Removal Instructions:
1. Unplug ice machine from the electrical supply and remove the rear access cover from the ice machine. (See
page 6 for instructions).
2. Unscrew the leveling leg in the back corner until the
end of the threaded portion is flush with the threaded
nut insert in the base. (see Figure 25 ).
3. Unscrew the 4 hose clamps and remove the 3 hoses
from the front of the drain pump. (See Figure 25).
4. Rotate the drain pump and remove from the ice machine, (See Figure 26). It may be necessary to disconnect the ground wire connection in the back flange of
the cabinet. (See Figure 25).
5. Disconnect the ice machine power cord from the drain
pump (See Figure 27).
6. To drain water from the pump follow step 13 to 16 on
page 16.
7. Installation of drain pump is reverse of this procedure.
Figure 24
Remove these 4 hose
clamps, then remove
the 3 tubes from the
drain pump
Unscrew the leveling leg so
the end of the threads is flush
with the top of the nut insert.
It may be necessary to disconnect
this electrical connection on factory
installed drain pumps
Figure 25
Drain pump
ground wire
Drain valve
Rotate drain pump
and remove from
back of ice
Ice machine power cord
Figure 26
Figure 27
Before Calling for Service
Additional issues to be inspected after installation of drain pump:
Before calling for service, check the following items:
Make sure the ice machine is plugged into an outlet.
Check the outlet for power. Test outlet with lamp to make
certain outlet has power.
Make sure ice machine’s switch is in the “ON” position.
Make sure that there is cold water supplied to the ice machine.
Make sure drain plug on bottom of reservoir is inserted.
Make certain the ice machine is level from front to back and
side to side.
Make certain that the drain line to the ice machine is not
restricted or kinked.
If you are not able to correct the problem, contact your dealer or
the manufacturer.
1) The drain pump must be level.
2) No pinched water lines.
3) No interference with electrical cords or wiring.
4) The drain pump should not set on any obstacles, wiring,
5) Secure all hose clamps leading to and from the drain
6) Insure that the vent tube height is adequate - 18 inch
7) Insure that drain height is adequate - maximum of 8 foot.
8) Insure that drain length is adequate - maximum of 20
9) Checked for water leaks after installation of the drain
10) Check for vibrations caused by improper installation.
11) Insure that there is no interference with back access
12) Insure that the hole grommets are in place at each
location so that any vent or drain tubes do not rub on
any sharp surfaces.
If You Do Need Service
If you do need service, contact your dealer or Twin Eagles.
In any correspondence, refer to the service number and
serial number of your ice machine which is located on the
upper left hand side of the wall liner. Retain your proof of
You may want to record these numbers in Table
A below
For Your Records
Date of Purchase
Dealer’s Name
Dealer’s Address
Dealer’s City
Dealer’s State
Dealer’s Zip
Appliance Serial Number
Service Number
Date Warranty Card Sent
(Must be within 10 Days of
Table A
How to Obtain Service
If trouble occurs during normal operation, first check the
troubleshooting guide on page 14 to see if any of these
simple steps may correct the problem. If service becomes
1. If the product is within the first year warranty period,
please call Twin Eagles Customer Service at (562) 8023488 for directions on how to obtain warranty coverage
in your area.
2. If the product is outside of the first year warranty
period, Twin Eagles Customer Service can provide
recommendations of service centers in your area.
3. In all correspondence regarding service, be sure to
give the service number, serial number, located on your
product’s serial plate, and proof of purchase.
4. Try to have information or description of the nature of
the problem, how long the ice machine has been running, the room temperature, water temperatures, and
any additional information that may be helpful in quickly
solving the problem.
Entire Product
Limited One Year Parts and Labor Warranty
Parts or Service
Not Supplied or Designated by Twin Eagles
Twin Eagles warrants that it will supply all necessary parts
and labor to repair or replace in the end user’s home or
office, any component which proves to be defective in material or workmanship, subject to the condition and exclusions stated below, for a period of one year from the date of
purchase by the end user.
The above warranties also do not apply if:
Additional Second Through Fifth Year
Limited Parts Only Warranty
The original bill of sale, deliver date, or serial number
cannot be verified.
Defective parts are not returned for inspection if so
requested by Twin Eagles.
The refrigeration equipment is not in the possession of
the original end use purchaser.
During the four years following expiration of the one year
limited warranty, Twin Eagles will supply replacement parts
for the hermetically sealed refrigeration system which
consists of the compressor, condenser, drier, accumulator,
bypass valve, connecting tubing and the evaporator that
are proven to be defective due to workmanship or materials
subject to the conditions and exclusions below.
The warranties set forth herein are the only warranties
extended by Twin Eagles. Any implied warranties, including the implied warranty of merchantability, are limited to
the duration of these express warranties. In no event shall
Twin Eagles be liable for any consequential or incidental
damages or expenses resulting from breach of these or any
other warranties, whether express or implied.
The above warranties do not cover:
Some states do not allow the exclusion or limitation of consequential damages or a limitation on how long an implied
warranty lasts, so the above exclusion or limitation may not
apply to you. This warranty gives you specific legal rights
and you may have other rights that may vary from state to
Shipping costs of replacement parts or returned defective parts.
Customer education or instructions on how to use the
Any content loss due to product failure.
Removal or installation of product.
No person, firm, or corporation is authorized to make any
other warranty or assume any other obligation for Twin
Eagles. These warranties apply only to products used in
any of the fifty states of the United States and the District of
Nor do the above warranties cover failure of this product or
its components due to:
Transportation or subsequent damages.
Commercial use or use other than normal household or
small office.
Improper installation, misuse, abuse, accident or alteration, use of wiring not conforming to electrical codes,
low or high voltages, failure to provide necessary maintenance, or other unreasonable use.
To obtain performance of this warranty, report any defects
Twin Eagles
13259 E. 166th St.
Cerritos, CA 90703
(562) 802-3488
41014792 rev B
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