Olivetti DP N24 Owner Manual

DP N24, N32, and N40
Network Laser Printers
User Guide
PUBLICATION ISSUED BY:
Olivetti Lexikon, S.p.A.
Documentazione
Via Jervis, 77 - 10015 Ivrea (Italy)
Copyright © 1998, Olivetti
All rights reserved
This product’s conformity with quality
requirements is certified by the
Mark it
bears
Xerox®, CentreWare DP® and all Xerox products mentioned in this publication are
trademarks of Xerox Corporation®.
Adobe® and PostScript® are trademarks of Adobe Systems Incorporated.
PCL, HP, and LaserJet are trademarks of Hewlett-Packard Company. IBM is a
trademark of International Business Machines Corporation. Microsoft, Microsoft
Windows, Microsoft Word, MS, and MS-DOS are trademarks of Microsoft
Corporation. Univers is a trademark of Linotype AG or its subsidiaries. WordPerfect
is a trademark of WordPerfect Corporation. Centronics is a trademark of Centronics
Corporation. Macintosh and TrueType are trademarks of Apple Computer,
Incorporated. OnPage is a trademark of COMPUTER:applications, Inc. All other
product names are trademarks/tradenames of their respective owners.
PCL, PCL5e, and PCL6 are trademarks of Hewlett Packard Company. This printer
contains an emulation of the Hewlett Packard PCL command language, recognizes
HP PCL commands, and processes these commands in a manner comparable with
Hewlett Packard LaserJet printer products.
Notice
Specifications described in this publication are subject to change without notice. Use
of some features may be limited by your hardware or software configuration. Contact
your dealer for details.
Table of Contents
Chapter 1 Getting Started ............................................................................... 1-1
Introduction .................................................................................1-2
User Documentation Road Map .................................................1-3
Hardcopy User Documentation in the Box...............................1-3
Your N40 CD Which Comes in the Box ....................................1-4
How Much of This Book Must I Read?......................................1-6
Printer Components.....................................................................1-7
Installing Your Printer ................................................................1-9
Printing a Configuration Sheet.................................................1-10
Chapter 2 Printer Management Software and Drivers ................................. 2-1
Using CentreWare DP with the DP N40 ....................................2-2
DP N40 PCL Emulation Printer Drivers....................................2-3
DP N40 PostScript Printer Drivers .............................................2-4
Driver Features............................................................................2-5
Installing CentreWare DP and Drivers ......................................2-7
Configuring Your Drivers.........................................................2-7
Chapter 3 Using the Control Panel ................................................................ 3-1
Control Panel Features ...............................................................3-2
DP N24, N32 and N40 User Guide ❖ TOC 1
i
The Display ...............................................................................3-3
Menu Options ..............................................................................3-4
Chapter 4 Paper Loading and Orientation .................................................... 4-1
Selecting Paper ............................................................................4-2
Storing Paper ...............................................................................4-4
Loading Paper .............................................................................4-5
Using Trays 1, 2, and 3 (if installed) ........................................4-6
Using Trays 4 and 5 in the 2,500 Sheet Feeder......................4-10
Using the 50 Sheet Bypass Feeder..........................................4-12
Using the 100 Envelope Feeder..............................................4-16
Automatic Tray Switching.........................................................4-17
Paper Size/Type Mismatch......................................................4-18
Duplex (Two-Sided) Printing ....................................................4-19
Print Orientation and Control Panel Settings ........................4-20
Chapter 5 Clearing Jams and Jam Recovery ................................................ 5-1
Paper Jams...................................................................................5-2
What Causes a Paper Jam? ......................................................5-2
Clearing Paper Jams ................................................................5-2
Clearing Area A (No Duplex Module) ......................................5-7
Clearing Area A (With Duplex Module) ...................................5-9
Clearing Area B ......................................................................5-12
Clearing Area C......................................................................5-12
Clearing Area D......................................................................5-13
Clearing Tray 5.......................................................................5-14
Clearing the Duplex Module...................................................5-15
Chapter 6 Replacing Your Toner Cartridge .................................................. 6-1
Replacing the Toner Cartridge ...................................................6-2
Standard Configuration ............................................................6-3
Duplex Configuration ...............................................................6-5
About the Maintenance Kit .........................................................6-8
TOC 2 ❖ DP N24, N32 and N40 User Guide
Chapter 7 Troubleshooting ............................................................................ 7-1
Diagnostic Message Display........................................................7-2
Printer Operation Problems ........................................................7-3
Chapter 8 References ..................................................................................... 8-1
Further References......................................................................8-2
DP N24, N32 and N40 User Guide ❖ TOC 3
TOC 4 ❖ DP N24, N32 and N40 User Guide
Getting Started
1 r e t pahC
Introduction ............................................................................... 1-2
User Documentation Road Map ............................................... 1-3
Hardcopy User Documentation in the Box ............................. 1-3
Your N40 CD Which Comes in the Box .................................. 1-4
How Much of This Book Must I Read? .................................... 1-6
Printer Components ................................................................... 1-7
Installing Your Printer .............................................................. 1-9
Printing a Configuration Sheet ............................................... 1-10
Chapter 1: Getting Started ❖ 1-1
Introduction
Introduction
This guide is for use with the Olivetti DP N24, N32, and N40
family of printers.
Because most of the printer’s features and functionality are shared
by all three, this guide uses the generic name DP N40 when
referring to these printers. And it refers to all features not found on
the base printer as options.
It identifies two different configurations for the DP N40:
•
The tabletop configuration.
•
The console configuration (sitting on top of the optional 2,500
Sheet Feeder).
Samples of each configuration are shown later in this chapter;
however, the figures throughout this guide may show either
configuration when illustrating a feature or procedure.
1-2 ❖ DP N24, N32 and N40 User Guide
User Documentation Road Map
User
Documentation
Road Map
Hardcopy User
Documentation
in the Box
There is user documentation provided to you for the N40 printer in
several different places. This section will serve as an initial
roadmap to that documentation.
You have received the following pieces of documentation:
1. An N24, N32, and N40 Quick Installation Guide (QIG) which
shows you how to get the printer up and running.
2. This N24, N32, and N40 User Guide (UG) which provides you
with the basic information needed to use your printer. (More
detailed N40 user information is contained in your System
Administrator Guide [SAG] on your N40 CD.)
3. The N24, N32, and N40 Quick Network Install Guide (QNIG)
which briefly shows you how to connect your printer to a
network in your specific environment. (More detailed
Network/Environment information is contained in the
Technical Information Guide [TIG] on your N40 CD.)
Chapter 1: Getting Started ❖ 1-3
User Documentation Road Map
Your N40 CD Which
Comes in the Box
This CD contains the following pieces of information:
1. The N24, N32, and N40 User Guide (UG)
2. The N24, N32, and N40 Quick Network Install Guide (QNIG)
3. The N24, N32, and N40 System Administrator Guide (SAG)
4. The 2,000 Sheet Finisher documentation
5. A procedure to upgrade your printer software
6. The N24, N32 and N40 Technical Information Guide (TIG).
The System Administrator Guide on this CD contains the following
information should you require it:
1. The N24, N32, and N40 Quick Install Guide in Chapter 1
2. Installation instructions for N40 options in Appendix C
3. Installation instructions for the Toner Cartridge and the
Maintenance Kit in Appendix B.
This document also contains a considerable amount of more
detailed N40 user information.
1-4 ❖ DP N24, N32 and N40 User Guide
User Documentation Road Map
The documents on the N40 CD are provided as PDF files with
hyperlink capabilities which allow you to easily jump to and access
different areas of the document. In addition, after you access the
page or pages of information which you are looking for, you can
then only print out the page(s) you need rather than print out the
entire chapter or the manual. If you do not have a PDF reader on
your system, you can also install one from this CD.
N40 printer drivers are also contained on the N40 product CD. The
majority of Driver User Documentation is provided via the HELP
files included with your drivers.
In addition to the N40 product CD, you are also provided with a
Printer Management Software CD. This CD contains various pieces
of Xerox-provided Client Software as well as documentation for
this software.
The N40 Product and Printer Management Software CDs are both
provided with a CD Installation Booklet, packaged in the CD jewel
case. You can also refer to the Read Me files on the CDs for more
information.
Since these CDs provide so much important N40 information,
please ensure that you save them and keep them in a safe place.
Chapter 1: Getting Started ❖ 1-5
How Much of This Book Must I Read?
How Much of This
Book Must I
Read?
Use this book as a reference for:
•
Getting Started (Chapter 1: Getting Started)
•
Information about CentreWare and installing printer drivers
(Chapter 2: Printer Management Software and Drivers)
•
Instructions on using the Control Panel (Chapter 3: Using the
Control Panel)
•
Paper specifications, loading paper, and duplex printing
(Chapter 4: Paper Loading and Orientation)
•
Clearing Jams(Chapter 5: Clearing Jams and Jam Recovery)
•
Replacing Your Toner Cartridge (Chapter 6: Replacing Your
Toner Cartridge)
•
Troubleshooting printing problems, if they occur
(Chapter 7: Troubleshooting)
•
Further References (Chapter 8: References)
1-6 ❖ DP N24, N32 and N40 User Guide
Printer Components
Printer
Components
The major components of the DP N40 are indicated in Figure 1.1
below.
Figure 1.1
Base printer components
Front View
1
Face-up Output Bin
2
Door A
3
50 Sheet Bypass Feeder
4
Door B
5
Face-down Output Bin
6
Power switch
7
Control Panel
8
Front cover
9
Paper Tray 1
10
Paper Tray 2
Rear View
1
Power receptacle
2
Hand grips
3
Controller Board with host/
network interface ports.
4
Connectors for optional
2,500 Sheet Feeder, 10-bin
Mailbox/Collator, Finisher
and Duplex Module
Chapter 1: Getting Started ❖ 1-7
Printer Components
Figure 1.2
Console configuration with options
Figure 1.3
Customer replaceable components
Front View
1
10-bin Mailbox/Collator
2
Face-up Output Bin
3
Duplex Module
4
100 Envelope Feeder
5
2,500 Sheet Feeder with
Paper Trays 3, 4, and 5
Front View, Covers Open
1
Fuser
2
Toner Cartridge
3
Bias Transfer Roll (BTR)
4
Feedrolls
1-8 ❖ DP N24, N32 and N40 User Guide
Installing Your Printer
Installing Your
Printer
There are other documents which will help you install your printer.
The purpose of this section is simply to guide you to those
documents (and sections of documents). The following
documentation is available for installation assistance:
•
The DP N40 System Administrator Guide (on the N40 product
CD)
— Chapter 1 shows how to initially install the DP N40.
— Appendix B shows how to install the DP N40 Toner
Cartridge and Maintenance Kit.
— Appendix C shows how to install (and remove) the 2,500
Sheet Feeder, Duplex Module, 10-bin Mailbox/Collator, 100
Envelope Feeder, Hard Disk Drive, NIC Network Interfaces,
and memory SIMMs.
•
The 2,500 Sheet Feeder, Duplex Module, 10-bin Mailbox/
Collator and 100 Envelope Feeder have installation instructions
in their boxes.
•
The DP N40 itself comes with a Quick Installation Guide
which guides you on your initial installation of the printer.
•
The DP N40 Quick Network Install Guide provides guidance as
to how to connect to the network within your specific
environment.
•
Chapter 2 of this guide provides some direction on how to
install your DP N40 drivers and CentreWare software.
•
More detailed information about installation can also be found
in your CentreWare DP Users Manual, contained on the Printer
Management Software CD that comes with your DP N40.
Please remember to save and store all your packing materials in a dry
place so that you can retrieve these materials in the future should you be
required to transport your DP N40 or its options.
Chapter 1: Getting Started ❖ 1-9
Printing a Configuration Sheet
Printing a
Configuration
Sheet
A very convenient way of both testing basic printer operation and
determining how your printer is configured is to print a
Configuration Sheet.
The following operator sequence from the DP N40 Control Panel
will cause a Configuration Sheet to be printed:
1. Press Menu Up
or Menu Down
until you see:
Menus
Test Menu
on the Display.
2. Press Item Up
or Item Down
until you see:
Test Menu
Config Sheet
on the Display.
3. Press Enter
1-10 ❖ DP N24, N32 and N40 User Guide
. The Configuration Sheet will be printed.
Printer Management
Software and Drivers
2 r e t pahC
Using CentreWare DP with the DP N40 .................................. 2-2
DP N40 PCL Emulation Printer Drivers .................................. 2-3
DP N40 PostScript Printer Drivers ........................................... 2-4
Driver Features .......................................................................... 2-5
Installing CentreWare DP and Drivers .................................... 2-7
Configuring Your Drivers ....................................................... 2-7
Chapter 2: Printer Management Software and Drivers ❖ 2-1
Using CentreWare DP with the DP N40
Using CentreWare
DP with the
DP N40
CentreWare DP is easy-to-use printer management software for
Olivetti printers. Through the ease of point-and-click navigation,
you can install, connect, and configure the DP N40 on a network
quickly and easily.
CentreWare DP provides network administrators with simplified
setup procedures and effortless management of networked Olivetti
DP N40 printers.
Table 2.1 lists CentreWare DP key features and benefits. For more
specific information about CentreWare DP use and operation, see
“The CentreWare DP User Guide.”
Table 2.1
CentreWare DP key features and benefits
Feature
Benefit
Setup Wizard
Provides a step-by-step guide to get your
printer quickly up and running on the network.
Advanced Setup
Provides a tool to service multiple file servers
and queues.
Instant Status
Allows you to select a printer from the Printer
List to see what that printer is doing at any
given time.
Remote Configuration and
Management
Allows you to do most configuration and
monitoring tasks from your workstation.
Printer Upgrades
Allows you to upgrade your printer from your
workstation.
CentreWare Sun OS/Solaris Services are also available to allow you to
set up queues and also contain your N40 drivers for Sun OS/Solaris.
All the CentreWare software and documentation is on your Printer
Management Software CD.
2-2 ❖ DP N24, N32 and N40 User Guide
DP N40 PCL Emulation Printer Drivers
DP N40 PCL
Emulation Printer
Drivers
The base DP N40 supports the PCL printer drivers listed in
Table 2.2. To take full advantage of all the printer's features when
printing PCL jobs, install the appropriate DP N32 PCL emulation
printer driver(s).
Table 2.2
Environment
Windows
DP N40 PCL Emulation printer drivers
Printer Driver
Windows 3.1x/ Windows 95
Windows NT 3.5.1
Windows NT 4.0
Chapter 2: Printer Management Software and Drivers ❖ 2-3
DP N40 PostScript Printer Drivers
DP N40 PostScript
Printer Drivers
The PostScript option supports the PostScript drivers listed in
Table 2.3. To take full advantage of all the printer's features when
printing PostScript jobs, install the appropriate DP N40 printer
drivers(s).
Table 2.3
Environment
Windows
DP N40 PostScript printer drivers
Printer Driver
Windows 3.1/ Windows 95
Windows NT 3.5.1
Windows NT 4.0
IBM OS/2
OS/2 Ver. 2.1
OS/2 WARP
Macintosh
System 6.x
System 7.x
UNIX
Sun Solaris 2.4, 2.5, 2.5.1, 2.6
Sun OS 4.14
IBM AIX 4.1.x, 4.2.x
HP-UX 9.x, 10.x
2-4 ❖ DP N24, N32 and N40 User Guide
Driver Features
Driver Features
DP N40 drivers will support the following standard features:
•
Input tray/Output bin selection
•
Duplex selection
•
Paper size, orientation and media
•
Number of copies
•
Collating
Table 2.4 on page 2-6 lists a general overview of features supported
by the DP N40 drivers. Actual driver capabilities can be determined
by invoking specific drivers.
Unix Drivers are universal drivers while custom devices are Olivetti
custom drivers.
Chapter 2: Printer Management Software and Drivers ❖ 2-5
Driver Features
Table 2.4
DP N40 driver features
Image
Quality
Cover
Sheets
Secure
Printing
Edge-toEdge
N-Up
WaterMark
Fit-tosize1
Windows 3.1x (Custom)
Y
Y
Y
Y
N
N
N
Windows 95 (Custom)
Y
Y
Y
Y
N
N
N
Windows NT 3.5.1 (Uni)
N
N
N
N
N
N
N
Windows NT 4.0 (Uni)
Y
N
N
N
Y
N
N
Windows 3.1x (Custom)
Y
Y
Y
Y
Y
Y
Y
Windows 95 (Custom)
Y
Y
Y
Y
Y
Y
Y
Windows NT 3.5.1 (Uni)
Y
N
N
N
N
N
N
Windows NT 4.0 (Custom)
Y
Y
Y
Y
Y
N
Y
MAC PS
N
N
N
N
N
N
N
OS/2 PS
N
N
N
N
N
N
N
Sun Solaris 2.4, 2.5, 2.5.1,
2.6
N
N
N
N
N
N
N
Sun OS 4.14
N
N
N
N
N
N
N
IBM AIX 4.1,x, 4.2.x
N
N
N
N
N
N
N
HP-UX 9.x, 10.x
N
N
N
N
N
N
N
Driver
PCL
PS
UNIX PS
1
Page policy
Olivetti custom drivers are recommended for use with the DP N40 since
they will generally support the most DP N40 features.
2-6 ❖ DP N24, N32 and N40 User Guide
Installing CentreWare DP and Drivers
Installing
CentreWare DP
and Drivers
Inside the cover of the DP N40 CDs, which comes with your
printer, are booklets which give you instructions on how to load
both your DP N40 drivers and your DP N40 CentreWare software
(depending on your software environment).
Configuring Your
Drivers
When you initially use any of your drivers, make sure to properly
configure your driver by setting the correct DP N40 options
displayed under the “PRINTER CONFIGURATION” tab in the
drivers. You can determine which DP N40 options you have by
printing a Configuration Sheet.
In addition, your System Administrator also has the capability to
download drivers directly to your workstation.
Chapter 2: Printer Management Software and Drivers ❖ 2-7
Installing CentreWare DP and Drivers
2-8 ❖ DP N24, N32 and N40 User Guide
Using the Control Panel
3 r e t pahC
Control Panel Features ............................................................. 3-2
The Display ............................................................................. 3-3
Menu Options ............................................................................ 3-4
Chapter 3: Using the Control Panel ❖ 3-1
Control Panel Features
Control Panel
Features
The DP N40 Control Panel serves two purposes:
1. It displays information about the status of the printer (or the job
in process).
2. It provides the means for changing printer settings and printer
defaults to control how the DP N40 operates.
As shown in Figure 3.1, your printer’s Control Panel will either
have icons and text, or icons only.
Figure 3.1
DP N40 Control Panel
1
Indicator lights
2
Two-line by 16-character display
3
Control keys (8)
3-2 ❖ DP N24, N32 and N40 User Guide
Control Panel Features
The Display
The Control Panel's display performs two functions.
1. It informs you of printer status conditions, such as when toner
is low, when a paper tray is empty, when a job is in process,
and so on. For example, when you turn on the printer, you see
the following message on the display:
Ready
This message appears whenever the printer is online and ready
to accept print jobs. The display will also show:
P r o c e s s i n g when processing data.
W a i t i n g when waiting for more data.
2. It presents a hierarchy of menu options and settings to
configure and control the printer.
For example, when you press Menu Up
or Menu
, you will see the following two-line message on the
Down
display:
Menus
Item M e n u (such as J o b M e n u )
See Chapter 3 of the DP N40 Systems Administrator Guide for
information on the Menu system hierarchy.
Chapter 3: Using the Control Panel ❖ 3-3
Menu Options
Menu Options
Figure 3.2 on page 3-5 depicts a “Menu Map” for the DP N40. This
map shows which variables are controlled by the DP N40 menus.
Details of all the available settings for the variables in these menus
are contained in Chapter 3 of the System Administrator Guide.
In addition, Chapter 3 of the System Administrator Guide lists all
the operations associated with the DP N40 Control Panel keys and
lists the specific key processes which need to be executed to set any
of these DP N40 variables.
3-4 ❖ DP N24, N32 and N40 User Guide
Menu Options
Figure 3.2
DP N40 Menu Map
Cancel Job
Form Feed
Job Menu
Password
Menu1
Enter Password
Tray Menu
PCL Menu
PostScript Menu
Font Number
Pitch2
Point Size2
Form Length
Symbol Set
Line Terminat.
No Jobs
All Jobs
Job n
Print
Delete
Envelope Size
MBF Size
MBF Type
Tray 1 Type
Tray 2 Type
Tray 3 Type3
Tray 4 Type3
Tray 5 Type3
Tray Sequence
Paper Size
Paper Type
Page Policy
Page Timeout
Copies
Orientation
Duplex4
Draft Mode
Edge-to-Edge
Output Timeout
Output Offset
Output Dest
Power Saver
Defaults
Print Errors
Binary PS
System Menu
Parallel Menu
Port Enable
Port Timeout
Parallel PDL
Bidirectional
Serial Menu
Port Enable
Port
poTimeout
Serial PDL
Handshake
Baud Rate
Novell Enable
LPR Enable
LPR Banner
LPR PDL
DLC/LLC Enable
DLC PDL
NetBEUI Enable
NetBEUI PDL
AppSocket Enabl
AppSocket PDL
ETalk Enable
HTTP Enable
IP Address Res.
IP Address
Subnet Mask
Default Gateway
Port Timeout
Speed6
Ethernet Menu
Token Ring Menu5
Novell Menu
Test Menu
Reset Menu
Novell PDL
Novell Mode
Frame Type
Polling Interval
PServer Name
Primary Server
NDS Tree
NDS Context
Config Sheet
Demo Page
PCL Font List
PS Font List
Test Print
Disk Directory1
Hex Mode
Restart Printer
Novell Enable
LPR Enable
LPR Banner
LPR PDL
DLC/LLC Enable
DLC PDL
NetBEUI Enable
NetBEUI PDL
AppSocket Enable
AppSocket PDL
TTalk Enable
HTTP Enable
IP Address Res.
IP Address
Subnet Mask
Default Gateway
Port Timeout Source
Routing
Speed
LAA
Language
Factory Defaults
Network Defaults
Demo Mode
Delete Jobs
Init Disk1
1
Appears only when the Hard Disk
Drive is installed.
2
Either Pitch or Point Size appears
(but not both), depending upon
the type of font currently in effect
3
Appears only when the 2,500
Sheet Feeder is installed.
4
Appears only when the Duplex
Module is installed.
5
Appears only when the Token
Ring Card is installed.
6
Appears only when the 10/100
Ethernet Card is installed.
Chapter 3: Using the Control Panel ❖ 3-5
Menu Options
3-6 ❖ DP N24, N32 and N40 User Guide
Paper Loading and
Orientation
4 r e t pahC
Selecting Paper .......................................................................... 4-2
Storing Paper ............................................................................. 4-4
Loading Paper ........................................................................... 4-5
Using Trays 1, 2, and 3 (if installed) ...................................... 4-6
Using Trays 4 and 5 in the 2,500 Sheet Feeder .................... 4-10
Using the 50 Sheet Bypass Feeder ........................................ 4-12
Using the 100 Envelope Feeder ............................................ 4-16
Automatic Tray Switching ....................................................... 4-17
Paper Size/Type Mismatch .................................................... 4-18
Duplex (Two-Sided) Printing .................................................. 4-19
Print Orientation and Control Panel Settings ...................... 4-20
Chapter 4: Paper Loading and Orientation ❖ 4-1
Selecting Paper
Selecting Paper
This chapter will help you understand what kinds of paper you can
use with the DP N40 and also how to properly position paper in the
different paper input trays so as to accomplish what you want with
the DP N40.
Table 4.1 on page 4-3 lists the size paper, envelopes, and other print
media you can use with all DP N40 input and output bins.
The DP N40 supports paper weights as follows:
•
17-28 lbs. (64-105 g/m 2) via paper trays
•
17-57 lbs. (64-190 g/m 2) A6 via the 50 Sheet Bypass Feeder
•
17-24 lbs. (64-90 g/m2) with duplex
•
The optional 2,500 Sheet Feeder supports 18-24 lbs. (68-90 g/m2)
Using sizes other than those listed in Table 4.1, or paper not
recommended for laser printers, may result in paper jams and print
quality problems. The following media are unacceptable for use in
the DP N40:
•
Excessively thick or thin paper
•
Paper that has already been printed on (preprinted letterhead is
allowed)
•
Wrinkled, torn, or bent paper
•
Moist or wet paper
•
Curled paper
•
Paper with an electrostatic charge
•
Glued paper
•
Paper with special coating
•
Paper unable to withstand a temperature of 150º C (302º F)
•
Thermal paper
•
Carbon paper
•
Paper with paper fasteners, ribbons, tape, etc. attached
•
Heavily textured paper
•
Label stock with exposed backing sheets
4-2 ❖ DP N24, N32 and N40 User Guide
Selecting Paper
Table 4.1
Acceptable media sizes and capacities for all DP N40 media trays
Input
Media Size
Tray 1
Tray 2
Tray 3
A3 297x420 mm
•
•
A4 210x297 mm
•
•
A5 148x210 mm
•
Output
Facedown
Bin
Faceup
Bin
10-bin
Mailbox/
Collator
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
50 Sheet
Bypass
Feeder
Tray 4
Tray 5
•
A6 105x148 mm
100
Envelope
Feeder
Statement 5.5x8.5” 140x216 mm
•
Executive 7.25x10.5” 184x267 mm
•
•
•
•
•
•
•
Letter 8.5x11” 216x279 mm
•
•
•
•
•
•
•
Folio 8.5x13” 216x330 mm
•
•
•
•
•
•
Legal 8.5x14” 216x356 mm
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
500
200
Ledger
11x17” 279x432 mm
Envelopes
COM-10 4.125x9.5” 105x241mm
Monarch 3.87x7.5” 98x191mm
DL 4.33x8.66” 110x220 mm
C5 6.38x9.01” 162x229 mm
•
•
•
•
•
•
•
•
Transparencies
A4 210x297 mm
Letter 8.5x11” 216x279mm
•
•
Tray 2
Tray 2
Labels
A4 210x297 mm
Letter 8.5x11” 216x279mm
Capacity1
1
500
500/tray
1000/tray
50
100
100/bin
Maximum capacity using 20 lb. (80 g/m 2) stock.
For acceptable media sizes for use with the Duplex Module, see
Table 4.2 on page 4-19.
Chapter 4: Paper Loading and Orientation ❖ 4-3
Storing Paper
Storing Paper
The DP N40’s print quality is optimized when paper and other print
media are properly stored. Proper storage ensures optimum print
quality and trouble-free printer options.
•
Store the paper on a flat surface, in a relatively low humidity
environment.
•
Avoid storing paper in such a way as to cause wrinkling,
bending, curling, etc.
•
Do not unwrap paper until you are ready to use it, and rewrap
any paper you are not using.
•
Do not expose paper to direct sunlight or high humidity.
4-4 ❖ DP N24, N32 and N40 User Guide
Loading Paper
Loading Paper
The DP N40 accepts paper from the following input trays:
•
Trays 1 (500 sheets) and 2 (500 sheets) in the printer (see
page 4-6)
•
Tray 3 (500 sheets), the top tray in the optional 2,500 Sheet
Feeder (also see page 4-6)
•
Trays 4 (1,000 sheets), the lower left tray, and 5 (1,000 sheets),
the lower right tray, in the optional 2,500 Sheet Feeder (see
page 4-10)
•
The 50 Sheet Bypass Feeder in the printer (see page 4-12)
•
The optional 100 Envelope Feeder (see page 4-16)
•
Do not attempt to load paper during printing into a tray that is
currently in use.
•
Do not overfill the trays.
•
Use only the media specified in Table 4.1 on page 4-3 and avoid
using the media listed on page 4-2.
The multiple trays of the DP N40 enable you to dedicate specific trays to
specific sizes and types of paper. For example, if you have applications
that require printing on letterhead, you can dedicate one of the printer’s
trays to that paper stock.
Chapter 4: Paper Loading and Orientation ❖ 4-5
Loading Paper
Using Trays 1, 2, and 3
(if installed)
Trays 1 and 2 in the printer, and Tray 3 in the optional 2,500 Sheet
Feeder, hold up to 500 sheets of 20 lb.
(80 g/m2) paper each. Refer to the section “Selecting Paper”
(page 4-2) for acceptable paper sizes and weights.
1
Pull out the tray (Tray 1 is shown above) until
it stops.
2
Prepare a stack of paper, making sure the tops
of the sheets are aligned.
3
Gently lift up the width guide and slide it all
the way until it stops.
4
Press down the gray handle and slide the side
guide all the way until it stops.
If you are replacing paper of the same size,
skip to Step 5 on page 4-7.
4-6 ❖ DP N24, N32 and N40 User Guide
Loading Paper
5
Place the paper in the tray, between the guides
(see Figure 4.1 on page 4-8 and Figure 4.2 on
page 4-9 for orientation).
6
Adjust the side guide to the paper length.
8
Adjust the width guide to the paper width.
Do not stack paper above the indicated
mark.
7
Align the edges of the paper stack.
Make sure the guide is locked firmly in
the guide hole on the bottom of the tray,
and that both the side and width guides
are set correctly for the size of paper
you are using.
Chapter 4: Paper Loading and Orientation ❖ 4-7
Loading Paper
Figure 4.1
Top View
1
Duplex printing
2
Simplex printing
Load the following paper sizes with
the long edge on the left (leading
into the printer):
Letter
Statement
Executive
A4
A5
4-8 ❖ DP N24, N32 and N40 User Guide
9
If changing paper size, you may want to insert
the correct paper size label in the paper size
slot on the front of the tray.
10
Push the tray all the way back into the printer
until it latches.
Trays 1/2/3 paper orientation (long edge feed)
Loading Paper
Figure 4.2
Trays 1/2/3 paper orientation (short edge feed)
Top View
1
Duplex printing
2
Simplex printing
Load the following paper sizes with
the short edge on the left (leading
into the printer):
Legal
Folio
Ledger
A3
The paper in this illustration
looks like letter or A4 size
paper, but it is not. The
graphic is only a generic
representation of the paper
sizes listed above.
Chapter 4: Paper Loading and Orientation ❖ 4-9
Loading Paper
Using Trays 4 and 5
in the
2,500 Sheet Feeder
Trays 4 and 5 in the optional 2,500 Sheet Feeder hold up to 1,000
sheets of 20 lb. (80 g/m2) paper each (in A4, Letter and Executive
size only). The following procedure uses Tray 4 as an example, but
can be used for Tray 5 as well.
1
Pull out the tray until it stops.
2
Prepare a stack of paper, making sure the tops
of the sheets are aligned.
3
Place paper in the tray, against the left side
(refer to Figure 4.3 on page 4-11 for
orientation). Slide back the stop.
4
Push the tray back in.
Do not stack paper above the indicated
mark.
4-10 ❖ DP N24, N32 and N40 User Guide
Loading Paper
Figure 4.3
Trays 4 and 5 paper orientation
Top View Tray 4
1
Duplex printing
2
Simplex printing
Load the following sizes with the long
edge on the left (leading into the
printer):
Letter
Executive
A4
Top View Tray 5
1
Duplex printing
2
Simplex printing
Load the following sizes with the long
edge on the left (leading into the
printer):
Letter
Executive
A4
Chapter 4: Paper Loading and Orientation ❖ 4-11
Loading Paper
Using the 50 Sheet
Bypass Feeder
The DP N40’s 50 Sheet Bypass Feeder holds up to 50 sheets of 20
lb (80 g/m2) paper. Refer to the section “Selecting Paper”
(page 4-2) for acceptable media sizes and weights.
1
If necessary, pull out the extension tray to fit
the length of paper to be used.
2
Place the paper along the right side of the
Bypass Feeder (refer to Figure 4.4 on page
4-13 and Figure 4.5 on page 4-14 for paper
orientation, and Figure 4.6 on page 4-15 for
envelope orientation).
3
Push the paper guide to slightly touch the
paper stack (to ensure contact with the paper
sensor).
4
Push the paper as far as it can go into the
printer.
4-12 ❖ DP N24, N32 and N40 User Guide
Loading Paper
5
Figure 4.4
When finished printing from the Bypass
Feeder, remove any remaining paper from the
tray and push back the extension tray (if
necessary), as paper will be fed from the
Bypass Feeder if it is selected in the tray
sequence.
50 Sheet Bypass Feeder paper orientation (long edge
feed)
Top View
1
Simplex printing
2
Duplex printing
Load the following paper sizes with
the long edge leading into the printer:
Letter
Statement
Executive
A4
A5
Chapter 4: Paper Loading and Orientation ❖ 4-13
Loading Paper
Figure 4.5
Top View
1
Simplex printing
2
Duplex printing
Load the following paper sizes with
the short edge leading into the
printer:
Legal
Folio
Ledger
A3
A6
4-14 ❖ DP N24, N32 and N40 User Guide
50 Sheet Bypass Feeder paper orientation (short edge
feed)
Loading Paper
Figure 4.6
50 Sheet Bypass Feeder envelope orientation 1
Top View
1
Envelope
2
DL Envelope
3
C5 Envelope
1
Some PostScript applications require that the envelopes be loaded with the return address corner on the right side
of the stack and leading as the envelopes go into the printer. Test your application for proper orientation.
Chapter 4: Paper Loading and Orientation ❖ 4-15
Loading Paper
Using the 100 Envelope
Feeder
1
The 100 Envelope Feeder is an optional paper handling device
available for the DP N40. Refer to Table 4.1 on page 4-3 for
acceptable envelope sizes.
Prepare a stack of envelopes, making sure all
flaps are closed and the envelopes are not stuck
together.
2
Lift the envelope stopper and insert the stack
with the flap-side up and the long edges
leading into the printer.
3
Slide the side guide so that it lightly touches
the edges of the envelope stack.
To avoid paper jams, do not stack
envelopes above the paper limit mark,
and do not attempt to add envelopes
while printing.
4-16 ❖ DP N24, N32 and N40 User Guide
Automatic Tray Switching
Automatic Tray
Switching
Automatic tray switching, available for both PCL and PostScript
jobs, enables you to group two or more input trays together into one
logical tray, and in a specific order in which the trays will be
searched to satisfy an input request. Tray switching is useful for:
•
Increasing paper capacity.
When the current paper tray runs out of paper, the printer
automatically switches to the next tray in the sequence,
provided the paper size and type in the next tray is the same size
and type as that in the current tray.
•
Searching for the correct paper size and type.
If the paper size and type specified in your software application
does not match the size paper loaded in the current paper tray,
the printer automatically searches the next tray in the sequence
for a paper size and type that matches.
•
Loading paper in one tray while printing from another tray
(filling an empty tray while printing).
Tray switching is made possible via the Tray Sequence item in the
Control Panel’s Tray Menu. It enables grouping of Trays 1 and 2 in
the printer, the 50 Sheet Bypass Feeder, and Trays 3, 4, and 5 in the
2,500 Sheet Feeder (if installed) into a variety of sequence
combinations. Tray switching can also be turned off.
The 50 Sheet Bypass Feeder is referred to as the MBF (for Multiple
Bypass Feeder) in the Control Panel’s Tray Sequence settings.
Chapter 4: Paper Loading and Orientation ❖ 4-17
Automatic Tray Switching
Paper Size/Type
Mismatch
Paper size/type mismatch occurs when the requested size is not
available in the printer. This can be caused by running out of paper
in a tray that is configured for the requested paper, or by requesting
a paper that is not configured in the printer. The printer goes off-line
under paper mismatch conditions. It automatically returns on-line
and continues printing after the paper mismatch condition is
resolved.
If a tray is configured for the requested paper, but the tray is out of
paper, the display prompts you to load the requested paper (size and
type) in the appropriate tray. After the tray is loaded, printing
continues.
If the request is for paper that is not configured in the printer, you
are prompted to load the requested paper in the first tray of the Tray
Sequence setting.
If you do not want to load paper in the first tray of the Tray
Sequence setting, two options are available:
•
One of the trays may be loaded with the requested size paper
and reconfigured via the Tray Menu to match the requested
paper type.
•
or Value Down
may be pressed to scroll
Value Up
through all the trays, displaying the size and type paper in each
tray. If one of these alternate papers is acceptable, pressing
will cause printing to continue on the new paper.
Enter
Trays are searched in the order specified in the Tray Sequence
setting.
4-18 ❖ DP N24, N32 and N40 User Guide
Duplex (Two-Sided) Printing
Duplex
(Two-Sided)
Printing
Once the optional Duplex Module is installed and Duplex printing
is enabled in the Control Panel, you can print two-sided (duplex)
jobs. Duplex printing can also be enabled from your printer driver.
Use only the size paper listed in Table 4.2 for two-sided jobs. Do
not use envelopes, card stock, transparencies, or label paper for
duplex jobs.
Table 4.2
Paper sizes that can be used with the
Duplex Module
Paper Size
Weight
A3 (297 x 420 mm)
17 lb. (64 g/m2) to 24 lb. (90 g/m 2)
A4 (210 x 297 mm)
17 lb. (64 g/m2) to 24 lb. (90 g/m 2)
A5 (148 x 210 mm)
17 lb. (64 g/m2) to 24 lb. (90 g/m 2)
Statement (5.5 x 8.5” / 140 x 216 mm)
17 lb. (64 g/m2) to 24 lb. (90 g/m 2)
Executive (7.25 x 10.5” / 216 x 279 mm)
17 lb. (64 g/m2) to 24 lb. (90 g/m 2)
Letter (8.5 x 11” / 216 x 279 mm)
17 lb. (64 g/m2) to 24 lb. (90 g/m 2)
Folio (8.5 x 13” / 216 x 330 mm)
17 lb. (64 g/m2) to 24 lb. (90 g/m 2)
Legal (8.5 x 14” / 216 x 356 mm)
17 lb. (64 g/m2) to 24 lb. (90 g/m 2)
Ledger (11 x 17” / 279 x 432 mm)
17 lb. (64 g/m2) to 24 lb. (90 g/m 2)
Refer to Figure 4.1 on page 4-8 and Figure 4.4 on page 4-13 for the
proper orientation of drilled paper and letterhead when printing
duplex.
Chapter 4: Paper Loading and Orientation ❖ 4-19
Duplex (Two-Sided) Printing
Print Orientation and
Control Panel Settings
To ensure that duplex jobs print in the proper orientation, set the
Duplex option (in the System Menu) to the appropriate setting (see
Figure 4.7). The Duplex settings for both PCL and PostScript are as
follows:
Duplex = Off
Duplex = Short Edge, or
Duplex = Long Edge
Figure 4.7
Duplex binding orientation and Control Panel menu settings
Portrait Orientation: Set Duplex to Long Edge.
Portrait Orientation: Set Duplex to Short Edge.
Landscape Orientation: Set Duplex to Long Edge.
Landscape Orientation: Set Duplex to Short Edge.
4-20 ❖ DP N24, N32 and N40 User Guide
Clearing Jams and
Jam Recovery
5 r e t pahC
Paper Jams ................................................................................. 5-2
What Causes a Paper Jam? .................................................... 5-2
Clearing Paper Jams .............................................................. 5-2
Clearing Area A (No Duplex Module) .................................... 5-7
Clearing Area A (With Duplex Module) ................................. 5-9
Clearing Area B .................................................................... 5-12
Clearing Area C .................................................................... 5-12
Clearing Area D .................................................................... 5-13
Clearing Tray 5 ..................................................................... 5-14
Clearing the Duplex Module ................................................. 5-15
Chapter 5: Clearing Jams and Jam Recovery ❖ 5-1
Paper Jams
Paper Jams
Your DP N40 printer has been designed to provide reliable,
trouble-free operation. However, you may experience an occasional
paper jam.
When the printer detects a misfeed or a paper jam, the printing
process is halted and a Control Panel message is displayed.
After the paper jam has been cleared, the printer will resume
operation to complete the print job. The pages in the print engine
will be reprinted when the jam is cleared and printing resumes.
What Causes a Paper
Jam?
Clearing Paper Jams
Paper jams occur most often when:
•
The paper stock does not meet specification. See
Chapter 4: Paper Loading and Orientation.
•
The paper stock is in poor condition.
•
The printer needs cleaning.
•
Printer parts are worn and need to be replaced.
Table 5.1 lists the types of paper jams that may occur. If you see a
Control Panel message that indicates a paper jam, find the message
in the left-hand column and perform the accompanying steps to
clear the paper jam.
Be careful not to touch any of the components inside the printer
when removing jammed paper. They may be very hot.
5-2 ❖ DP N24, N32 and N40 User Guide
Paper Jams
Table 5.1
Paper jam messages
Message
Description/Corrective Action
Clear Area A
Clear Env/Bypass
A paper jam has occurred in Area A.
Clear Area A
Reset Tray 1
A paper jam has occurred in Area A.
ACTION: Clear the Envelope Feeder or the Bypass Feeder. Then reseat Tray 1.
Use one of the following procedures to clear Area A:
• “Clearing Area A (No Duplex Module)” (page 5-7)
• “Clearing Area A (No Duplex Module)” (page 5-7).
Then reseat Tray 1.
Clear Area B
Reset Tray 2
A paper jam has occurred in Area B.
Use the procedure:
• “Clearing Area B” (page 5-12).
Then reseat Tray 2.
Clear Area C
Reset Tray 4
A paper jam has occurred in Area C.
Use the procedure“Clearing Area C” (page 5-12) to clear Area C.
Then reseat Tray 4.
Clear Area A,B
Reset Tray 2
A paper jam has occurred in Areas A and B.
Use one of the following procedures to clear Area A:
• “Clearing Area A (No Duplex Module)” (page 5-7)
• “Clearing Area A (With Duplex Module)” (page 5-9).
Then use the procedure “Clearing Area B” (page 5-12) to clear Area B. Then reseat
Tray 2.
Table 5.1 Page 1 of 4
Chapter 5: Clearing Jams and Jam Recovery ❖ 5-3
Paper Jams
Table 5.1
Paper jam messages (continued)
Message
Clear Area C
Reset Tray 5
Description/Corrective Action
A paper jam has occurred in Area C.
Use the procedure“Clearing Area C” (page 5-12) to clear Area C.
Then reseat Tray 5.
Clear Area A,B
Reset Tray 3
A paper jam has occurred in Areas A and B.
Use one of the following procedures to clear Area A:
• “Clearing Area A (No Duplex Module)” (page 5-7)
• “Clearing Area A (With Duplex Module)” (page 5-9).
Then use the procedure “Clearing Area B” (page 5-12) to clear Area B. Then reseat
Tray 3.
Clear Area A,B,C
Reset Tray 4
A paper jam has occurred in Areas A, B, and C.
Use one of the following procedures to clear Area A:
• “Clearing Area A (No Duplex Module)” (page 5-7)
• “Clearing Area A (With Duplex Module)” (page 5-9).
Then use the procedure “Clearing Area B” (page 5-12) to clear Area B.
Then use the procedure “Clearing Area C” (page 5-12) to clear Area C.
Then reset Tray 4.
Clear Area A,B,C
Reset Tray 5
A paper jam has occurred in Areas A, B, and C.
Use one of the following procedures to clear Area A:
• “Clearing Area A (No Duplex Module)” (page 5-7).
• “Clearing Area A (With Duplex Module)” (page 5-9).
Then use the procedure “Clearing Area B” (page 5-12) to clear Area B.
Then use the procedure “Clearing Area C” (page 5-12) to clear Area C.
Then reset Tray 5.
Table 5.1 Page 2 of 4
5-4 ❖ DP N24, N32 and N40 User Guide
Paper Jams
Table 5.1
Paper jam messages (continued)
Message
Paper Jam
Clear Area A
Description/Corrective Action
A paper jam has occurred in Area A.
Use one of the following procedures:
• “Clearing Area A (No Duplex Module)” (page 5-7).
• “Clearing Area A (With Duplex Module)” (page 5-9).
Paper Jam
Clear Area A,B
A paper jam has occurred in Areas A and B.
First use one of the following procedures to clear Area A:
• “Clearing Area A (No Duplex Module)” (page 5-7).
• “Clearing Area A (With Duplex Module)” (page 5-9).
Then use the procedure “Clearing Area B” (page 5-12) to clear Area B.
Paper Jam
Clear Area
A,B,C
A paper jam has occurred in Areas A, B, and C. First use one of the following
procedures to clear Area A:
• “Clearing Area A (No Duplex Module)” (page 5-7).
• “Clearing Area A (With Duplex Module)” (page 5-9).
Then use the procedure “Clearing Area B” (page 5-12) to clear Area B.
Then use the procedure “Clearing Area C” (page 5-12) to clear Area C.
Paper Jam
Clear Area B
A paper jam has occurred in Area B.
Paper Jam
Clear Area B,C
A paper jam has occurred in Areas B and C.
Use the procedure “Clearing Area B” (page 5-12).
First use the procedure “Clearing Area B” (page 5-12) to clear Area B.
Then use the procedure “Clearing Area C” (page 5-12) to clear Area C.
Paper Jam
Clear Area C
A paper jam has occurred in Area C (2,500 Sheet Feeder).
Use the procedure “Clearing Area C” (page 5-12).
Table 5.1 Page 3 of 4
Chapter 5: Clearing Jams and Jam Recovery ❖ 5-5
Paper Jams
Table 5.1
Paper jam messages (continued)
Message
Description/Corrective Action
Paper Jam
Clear Area D
A paper jam has occurred in Area D (Mailbox/Collator).
Paper Jam
Clear Duplx
Unit
A paper jam has occurred in the Duplex Module.
Paper Jam
Clear Env Feeder
The printer cannot feed from the Envelope Feeder.
Paper Jam
Clear Tray 5
A paper jam has occurred in Tray 5 (2,500 Sheet Feeder).
Use the procedure “Clearing Area D” (page 5-13).
Use the procedure “Clearing the Duplex Module” (page 5-15).
ACTION: Open the Envelope Feeder and remove any jammed envelopes.
ACTION: Open Tray 5 and remove jammed paper. Refer to the section “Clearing
Paper Jams” (page 5-2) and the procedure “Clearing Tray 5”
(page 5-14).
Table 5.1 Page 4 of 4
5-6 ❖ DP N24, N32 and N40 User Guide
Paper Jams
Clearing Area A (No
Duplex Module)
1
Follow the procedure below to clear a paper jam from Area A when
the Control Panel display reads C l e a r A r e a A and the
printer does not have the Duplex Module installed.
Remove the Face-up Bin by lifting it up and
out.
2
Open Door A.
3
Remove any jammed paper.
A If the leading edge of the paper is already in
the Face-down Bin, gently pull out the
paper until it is completely removed.
Chapter 5: Clearing Jams and Jam Recovery ❖ 5-7
Paper Jams
B If the paper is jammed in the Fuser area,
remove it carefully without touching the
Fuser. If it becomes difficult to pull out the
paper, locate the green knob— at the same
time, press it in and turn it until the paper is
adequately out and easy to pull.
Never touch the Fuser area (where a
label indicating high temperature is
located).
C If the paper jammed in Area A is below the
Fuser, remove it by gently pulling it away
from the printer.
5-8 ❖ DP N24, N32 and N40 User Guide
Paper Jams
4
Close Door A, then reattach the Face-up Bin.
If the Control Panel message indicates an
Area B jam, continue to the section
“Clearing Area B” (page 5-12).
Clearing Area A (With
Duplex Module)
1
Follow the procedure below to clear a paper jam from Area A when
the Control Panel display reads C l e a r A r e a A and there is
a Duplex Module installed on the printer.
Remove any paper from the Face-up Tray,
then open the Duplex Module.
2
Open Door A.
Chapter 5: Clearing Jams and Jam Recovery ❖ 5-9
Paper Jams
3
Remove any jammed paper:
A If the leading edge of the paper is already in
the Face-down Bin, gently pull out the
paper until it is completely removed.
B If the paper is jammed in the Fuser area,
remove it carefully without touching the
Fuser. If it becomes difficult to pull out the
paper, locate the green knob— at the same
time, press it in and turn it until the paper is
adequately out and easy to pull.
Never touch the heater area (where a
label indicating high temperature is
located).
5-10 ❖ DP N24, N32 and N40 User Guide
Paper Jams
C If the paper jammed in Area A is below the
Fuser, remove it by pulling it away from the
printer.
4
Close Door A, then close the Duplex Module.
If the Control Panel message indicates an
Area B jam, continue to the section
“Clearing Area B” (page 5-12).
Chapter 5: Clearing Jams and Jam Recovery ❖ 5-11
Paper Jams
Clearing Area B
Follow the procedure below to clear a paper jam from Area B of the
printer when the Control Panel display reads C l e a r A r e a B .
1
Open Door B and remove any jammed paper.
For easier access to Door B, you can fold
up the 50 Sheet Bypass Feeder (shown at
left) or pull out the Envelope Feeder (if
installed).
2
Close Door B by pressing it in the middle.
If the Control Panel message indicates an
Area C jam, continue to the section
“Clearing Area C” below.
Clearing Area C
Follow the procedure below to clear a paper jam from Area C of the
2,500 Sheet Feeder when the Control Panel display reads C l e a r
Area C.
1
2
5-12 ❖ DP N24, N32 and N40 User Guide
Open Door C and remove any jammed paper.
Close Door C by pressing it in the middle.
Paper Jams
Clearing Area D
1
Open Door D.
Follow the procedure below to clear a paper jam from Area D
(Mailbox/Collator) when the Control Panel display reads C l e a r
Area D.
2
Remove any jammed paper.
3
Close Door D.
Chapter 5: Clearing Jams and Jam Recovery ❖ 5-13
Paper Jams
Clearing Tray 5
Follow the procedure below to clear a paper jam from Tray 5 of the
2,500 Sheet Feeder when the Control Panel display reads R e s e t
T r a y 5.
1
Open Door C and remove any jammed paper.
Then close Door C.
2
Open and remove Tray 3 by lifting the tray
from the front. Carefully pull out any jammed
paper. Reseat the paper, then replace and close
Tray 3.
3
Open Trays 4 and 5. Carefully remove any
jammed paper. Reseat the paper in the trays.
4
Lift the Tray 5 transport and carefully remove
any jammed paper, then close Trays 4 and 5.
5-14 ❖ DP N24, N32 and N40 User Guide
Paper Jams
Clearing the Duplex
Module
Follow the procedure below to clear a paper jam from the Duplex
Module when the Control Panel display reads C l e a r D u p l x
Unit.
1
Open the Duplex Module.
2
Open the inside cover of the Duplex Module.
3
Remove any jammed paper in the direction of
the arrow.
4
Close the inside cover of the Duplex Module,
then close the Duplex Module.
Chapter 5: Clearing Jams and Jam Recovery ❖ 5-15
Paper Jams
5-16 ❖ DP N24, N32 and N40 User Guide
Replacing Your Toner
Cartridge
6 r e t pahC
Replacing the Toner Cartridge ................................................. 6-2
Standard Configuration .......................................................... 6-3
Duplex Configuration ............................................................. 6-5
About the Maintenance Kit ....................................................... 6-8
Chapter 6: Replacing Your Toner Cartridge ❖ 6-1
Replacing the Toner Cartridge
Replacing the
Toner Cartridge
This section describes how to replace the DP N40 Toner Cartridge
in both a standard configuration printer and a printer with a Duplex
Module attached.
•
Do not expose the Toner Cartridge to direct sunlight or artificial
light for more than 15 minutes. Overexposure will permanently
damage the photosensitive imaging drum.
•
Do not open the drum shutter or touch the green imaging drum
surface.
•
Be sure to shake the Toner Cartridge as directed to distribute
the toner inside the cartridge. Print quality may be degraded if
the toner is not evenly distributed. If the toner has not been
properly freed by shaking the cartridge, you may hear a noise
when powering on the printer, and the Toner Cartridge may be
damaged.
•
Never touch the Fuser area inside the printer (where a label
indicates high temperature).
If your printer does not have a Duplex Module installed, go to the
section “Standard Configuration” (page 6-3).
If your printer has the Duplex Module installed, go to the section
“Duplex Configuration” (page 6-5).
Instructions for replacing the Toner Cartridge are also available on a
label on the back of the left front cover of the printer and in the
Toner Cartridge box.
6-2 ❖ DP N24, N32 and N40 User Guide
Replacing the Toner Cartridge
Standard Configuration
Follow this procedure to replace the Toner Cartridge on a standard
configuration printer.
1
Open Door A.
2
Open the front cover (which is spring loaded;
you must hold it open or else it will shut).
3
Remove the Toner Cartridge by lifting the
amber handle and gently pulling it out.
4
Remove the new Toner Cartridge from its
package and pull out the protective paper
sheet from the drum shutter.
Wrap the used Toner Cartridge in its original
packing and return it as per directions in the
packaging.
Chapter 6: Replacing Your Toner Cartridge ❖ 6-3
Replacing the Toner Cartridge
5
Hold the Toner Cartridge horizontally and
gently shake it 5 to 6 times to evenly distribute
the toner inside.
6
Hold the amber handle with one hand and
gently push the Toner Cartridge all the way
into the printer.
Do not touch any parts inside the
printer. Make sure the cartridge is
firmly seated in the printer.
7
Gently pull the sealing tape straight out in the
direction of the arrow.
If the tape is pulled out at an angle, it
may break.
6-4 ❖ DP N24, N32 and N40 User Guide
8
Close the front cover and Door A.
When closing Door A, follow the
instruction label on the door for the
correct location at which to push the
door closed.
Replacing the Toner Cartridge
Duplex Configuration
Follow this procedure to replace the Toner Cartridge on a printer
with the Duplex Module installed.
1
Open the Duplex Module by pulling on its
latch.
2
Open Door A.
3
Open the front cover.
4
Remove the Toner Cartridge by lifting the
amber handle and gently pulling it out.
The printer’s front cover is spring loaded
and will not stay open. You must hold it
open or else it will shut.
Wrap the used Toner Cartridge in its original
packing and return it as per directions on the
packaging.
Chapter 6: Replacing Your Toner Cartridge ❖ 6-5
Replacing the Toner Cartridge
5
Remove the new Toner Cartridge from its
package and pull out the protective paper
sheet from the drum shutter.
6
Hold the Toner Cartridge horizontally and
gently shake it 5 to 6 times to evenly distribute
the toner inside.
7
Hold the amber handle with one hand and
gently push the Toner Cartridge all the way
into the printer.
8
Gently pull the sealing tape straight out in the
direction of the arrow.
Do not touch any parts inside the
printer. Make sure the cartridge is
firmly seated in the printer.
6-6 ❖ DP N24, N32 and N40 User Guide
If the tape is pulled out at an angle, it
may break.
Replacing the Toner Cartridge
9
Close the front cover and Door A.
10
Close the Duplex Module.
When closing Door A, do not use the
latch on the cover. Instead, follow the
instruction label on the cover for the
correct location at which to push the
cover closed.
Chapter 6: Replacing Your Toner Cartridge ❖ 6-7
About the Maintenance Kit
About the
Maintenance Kit
The DP N40 also has a Maintenance Kit which is customer
installable. This kit should be installed after every 300,000
impressions. You will be told by a message on the Display when to
install this kit. Instructions for installing this kit are in Appendix B
of the DP N40 System Administrator Guide.
The Maintenance Kit is comprised of three items:
•
Fuser Cartridge
•
Bias Transfer Roll (BTR)
•
15 feedrolls (three for each paper input tray)
The Fuser Cartridge, feedrolls and BTR have expected useful lives
of 300,000 impressions. Although printing can continue, to ensure
optimum print quality you should order and replace these parts as
soon as possible.
6-8 ❖ DP N24, N32 and N40 User Guide
Troubleshooting
7 r e t pahC
Diagnostic Message Display ...................................................... 7-2
Printer Operation Problems ...................................................... 7-3
Chapter 7: Troubleshooting ❖ 7-1
Diagnostic Message Display
Diagnostic
Message Display
Chapter 6 of the DP N40 System Administrator Guide contains the
entire set of messages which can appear on the DP N40 Control
Panel display. Many of these messages are diagnostic messages
which appear when there is a problem with the DP N40.
Chapter 6 of the DP N40 System Administrator Guide also contains
a discussion of Print Quality symptoms and possible corrective
actions.
If you have a problem with your DP N40 printer, and you cannot
solve the problem using the actions suggested in Table 7.1 on
page 7-3 of this guide, consult Chapter 6 of the DP N40 System
Administrator Guide.
7-2 ❖ DP N24, N32, and N40 User Guide
Printer Operation Problems
Printer Operation
Problems
Table 7.1
Consult Table 7.1 for corrective actions when the printer will not
print or when the printed output is not what you expect.
Printer operation problems
Problem
The printer will not print at
all, or a file sent from the
client/server will not print.
Action
1. Check with your network administrator to see that the printer is powered up,
connected to the network, and that the network is operational.
2. Check Control Panel messages for “Paper Jam,” “Door Open,” etc.
3. If the port (parallel or network) the printer is connected to is disabled, enable it.
Check the Configuration Sheet for the port you are using to see if the Port Enable
item in the appropriate Interface Menu is set to On. If it is set to Off, set it to On
and try again.
4. If the printer has printed recently, do the following:
- Attempt to print a Configuration Sheet. If it does not print, contact your dealer or
Olivetti.
- If the Configuration Sheet prints, check to see that the printer is configured
properly.
- If the printer is configured properly, check the Configuration Sheet to confirm that
the correct emulation is On.
- If the correct emulation is On and the printer continues not to print, contact your
dealer or Olivetti.
A printed page does not
look like it should.
1. Make certain that the software application you are using to create your print job is
configured properly. Refer to your software documentation.
2. Make sure the correct driver is being used.
3. Send a file containing PCL or PostScript commands to the printer.
- If your page prints as it should, your printer and interface are functioning properly.
- If your information prints correctly, but doesn't look right, you may have:
- An error in your command sequence/operator.
- A missing downloaded font.
- A mismatched printer option against your host formatting.
- Command errors may be identified by looking at your input file. You can
determine which fonts are in the system by printing a PCL or PS Font List. You
can verify your data setup by printing a Configuration Sheet and checking your
printer setup.
Table 7.1 Page 1 of 2
Chapter 7: Troubleshooting ❖ 7-3
Printer Operation Problems
Table 7.1
Printer operation problems (continued)
Problem
The requested font for the
job does not print.
Action
Print a PCL Font List, or PostScript Font List if the job is PostScript.
• If fonts print on the Font List, your print job may need correcting.
• If fonts do not print on the Font List, reload the fonts and print another PCL or
PostScript Font List.
PostScript commands are
printed instead of the
PostScript job.
1. Make certain that the software application you are using to create your job is
configured properly. Refer to your software documentation.
2. The job sent to the printer might have included an incorrect header, and therefore
not have indicated that a PostScript job was being sent.
- Check your software to make sure the PostScript header file is being sent to the
printer.
3. Set the Print Errors item in the PostScript Menu to On and resend the job.
- If an error page prints, there is a problem in the PostScript coding. Correct the
coding problem and resend the job.
- If the job still does not print and an error page was not printed, the job may require
additional memory.
A PostScript or PCL job
fails to print.
1. Check that PostScript is installed; also check that you are using a DP N32
PostScript printer driver.
2. For a PostScript job, set the Print Errors item in the PostScript Menu to On and
resend the job.
- If an error page prints, there is a problem in the PostScript coding. Correct the
coding problem and resend the job.
- If the job still does not print and an error page was not printed, the job may require
additional memory.
3. For a PCL job, do the following:
- Check the output for PCL errors.
- If there is a problem in the PCL coding, correct the coding problem and resend the
job.
- If there is no error message, resend the job.
- If the job still does not print, the job may require additional memory.
Table 7.1 Page 2 of 2
7-4 ❖ DP N24, N32, and N40 User Guide
References
8 r e t pahC
Chapter 8: References ❖ 8-1
Further References
Further
References
If you need further information over and above what is contained in
this Guide, please consult the areas indicated in the following
references:
•
Maintenance of the DP N40
Chapter 1 and Appendix B of the DP N40 System
Administrator Guide
•
Special DP N40 Features and Options
Chapter 1 of the DP N40 System Administrator Guide
•
Memory Considerations
Chapter 1 of the DP N40 System Administrator Guide
•
Extended Paper Handling Capabilities
Chapter 2 of the DP N40 System Administrator Guide
•
Use of the DP N40 Optional Hard Disk Drive and Flash
SIMMs
Chapter 5 of the DP N40 System Administrator Guide
•
DP N40 Ordering Information
Appendix A of the DP N40 System Administrator Guide
•
DP N40 Resident Fonts
Appendix D of the DP N40 System Administrator Guide
8-2 ❖ DP N24, N32 and N40 User Guide
Further References
•
Printer Specifications
Appendix E of the DP N40 System Administrator Guide
•
DP N40 Unique Printer Commands
Appendix F of the DP N40 System Administrator Guide
•
DP N40 Environmental Specifics including Safety
Appendix G of the DP N40 System Administrator Guide
•
More Detailed Network/Environment Technical
Information
The DP N40 Technical Information Guide (on the N40 CD)
•
DP N40 Support Information
The DP N40 Support Brochure or your warranty booklet
•
Network Installation Information
The DP N40 Quick Network Installation Guide
•
DP N40 CentreWare Information
The DP N40 CentreWare DP Users Guide (on the Printer
Management Software CD)
•
DP N40 System Administrator Guide (on the N40 CD)
•
Translated Versions of the DP N40 User Documentation (on
the N40 CD)
Chapter 8: References ❖ 8-3
Further References
8-4 ❖ DP N24, N32 and N40 User Guide
Index
XI
Numerics
100 Envelope Feeder
Capacity 4-3
Envelope orientation 4-15
Envelope sizes supported 4-3
Loading envelopes 4-16
Location on printer 1-8
10-bin Mailbox/Collator
Bin capacity 4-3
Location on printer 1-8
Paper sizes supported 4-3
2,500 Sheet Feeder
Location on printer 1-8
50 Sheet Bypass Feeder
Capacity 4-3
Loading 4-12 to 4-15
Location on printer 1-7
Paper orientation 4-13 to 4-15
Paper sizes supported 4-3
A
A3 size paper
Dimensions 4-3
Supported trays/bins 4-3
A4 size paper
Dimensions 4-3
Supported trays/bins 4-3
A5 size paper
Dimensions 4-3
Supported trays/bins 4-3
A6 size paper
Dimensions 4-3
Supported trays/bins 4-3
B
Bias Transfer Roll (BTR)
Also see Maintenance Kit
Location in printer 1-8
Bins
Face-down Bin
See Face-down Bin
Face-up Bin
See Face-up Bin
Mailbox
See 10-bin Mailbox/Collator
C
C5 size envelopes
Dimensions 4-3
Supported trays/bins 4-3
CentreWare DP
Description 2-2
Features 2-2
Index ❖ IX-1
D
Long edge feed
Landscape orientation 4-20
Portrait orientation 4-20
Paper orientation
50 Sheet Bypass Feeder 4-13, 4-14
Trays 1,2 and 3 4-8, 4-9
Trays 4 and 5 4-11
Paper sizes supported 4-19
Short edge feed
Landscape orientation 4-20
Portrait orientation 4-20
Com10 size envelopes
Dimensions 4-3
Supported trays/bins 4-3
Control Panel 3-2 to 3-3
Display
Description 3-3
Location on printer 3-2
Indicator lights
Location on printer 3-2
Keys
Location on printer 3-2
Location on printer 1-7
Controller Board
Location on printer 1-7
D
DL size envelopes
Dimensions 4-3
Supported trays/bins 4-3
E
Envelopes
Duplex printing 4-19
Loading in 100 Envelope Feeder 4-16
Loading in 50 Sheet Bypass Feeder 4-12
Orientation 4-15, 4-16
Sizes supported 4-3
Door A
Location on printer 1-7
Executive size paper
Dimensions 4-3
Supported trays/bins 4-3
Door B
Location on printer 1-7
F
DP N40
Components 1-7, 1-8
Drivers
See Drivers
Family of printers 1-2
Maintenance
Also see Maintenance Kit
Troubleshooting
See Troubleshooting
Drivers
PCL emulation
Description 2-3
Features 2-5
PostScript
Description 2-4
Features 2-5
Usage
Setting duplex printing 4-19
Duplex Module
Also see Duplex printing
Location on printer 1-8
Duplex printing
Also see Duplex Module
Control Panel settings 4-20
IX-2 ❖ DP N24, N32 and N40 User Guide
Face-down Bin
Capacity 4-3
Location on printer 1-7
Paper sizes supported 4-3
Face-up Bin
Capacity 4-3
Location on printer 1-7, 1-8
Paper sizes supported 4-3
Feedrolls
Also see Maintenance Kit
Location in printer 1-8
Folio size paper
Dimensions 4-3
Supported trays/bins 4-3
Front cover
Location on printer 1-7
Fuser/Fuser Cartridge
Also see Maintenance Kit
Location in printer 1-8
H
H
Hand grips
Location on printer 1-7
L
Labels
Sizes supported 4-3
Supported Trays/Bins 4-3
Ledger size paper
Dimensions 4-3
Supported trays/bins 4-3
Legal size paper
Dimensions 4-3
Supported trays/bins 4-3
Letter size paper
Dimensions 4-3
Supported trays/bins 4-3
M
Maintenance Kit
Bias Transfer Roll 6-8
Description 6-8
Feedrolls 6-8
Fuser Cartridge 6-8
Monarch size envelopes
Dimensions 4-3
Supported trays/bins 4-3
O
Output bins
Face-down Bin
See Face-down Bin
Face-up Bin
See Face-up Bin
Mailbox
See 10-bin Mailbox/Collator
P
Paper
Jam removal
See Paper jams
Jams
See Paper jams
Loading 4-5 to 4-16
50 Sheet Bypass Feeder 4-12 to 4-15
Tray 1 4-6 to 4-9
Tray 2 4-6 to 4-9
Tray 3 4-6 to 4-9
Tray 4 4-10 to 4-11
Tray 5 4-10 to 4-11
Orientation
50 Sheet Bypass Feeder 4-13 to 4-15
Tray 1 4-8 to 4-9
Tray 2 4-8 to 4-9
Tray 3 4-8 to 4-9
Tray 4 4-11
Tray 5 4-11
Selecting for use 4-2
Sizes supported
10-bin Mailbox/Collator 4-3
50 Sheet Bypass Feeder 4-3
Face-down Bin 4-3
Face-up Bin 4-3
Tray 1 4-3
Tray 2 4-3
Tray 3 4-3
Tray 4 4-3
Tray 5 4-3
Storing 4-4
Unacceptable for use 4-2
Weights supported 4-2
Paper jams 5-2 to 5-15
Causes 5-2
Clearing 5-2 to 5-15
From Area A (with Duplex Module) 5-9 to 5-11
From Area A (without Duplex Module) 5-7 to 5-9
From Area B 5-12
From Area C 5-12
From Area D 5-13
From Duplex Module 5-15
From Tray 5 5-14
Control Panel messages 5-3
Paper trays
See Tray 1, Tray 2, Tray 3, Tray 4, Tray 5
PCL emulation
Drivers
Description 2-3
PostScript
Drivers
Description 2-4
Power receptacle
Location on printer 1-7
Power switch
Location on printer 1-7
Index ❖ IX-3
S
Printer drivers
See Drivers
S
Statement size paper
Dimensions 4-3
Supported trays/bins 4-3
T
Toner
Also see Toner Cartridge
Toner Cartridge
Location in printer 1-8
Recycling 6-3, 6-5
Replacing 6-2 to 6-7
With Duplex Module 6-5 to 6-7
Without Duplex Module 6-3 to 6-4
Transparencies
Sizes supported 4-3
Supported Trays/Bins 4-3
Tray 1
Capacity 4-3
Loading 4-6 to 4-9
Location on printer 1-7
Paper orientation 4-8 to 4-9
Paper sizes supported 4-3
Tray 2
Capacity 4-3
Loading 4-6 to 4-9
Location on printer 1-7
Paper orientation 4-8 to 4-9
Paper sizes supported 4-3
Tray 3
Capacity 4-3
Loading 4-6 to 4-9
Location on printer 1-8
Paper orientation 4-8 to 4-9
Paper sizes supported 4-3
Tray 4
Capacity 4-3
Loading 4-10 to 4-11
Location on printer 1-8
Paper orientation 4-11
Paper sizes supported 4-3
Tray 5
Capacity 4-3
IX-4 ❖ DP N24, N32 and N40 User Guide
Loading 4-10 to 4-11
Location on printer 1-8
Paper orientation 4-11
Paper sizes supported 4-3
Tray Sequence
Also see Tray switching
Tray switching
Also see Tray Sequence
Description 4-17 to 4-18
Paper size/type mismatch 4-18
Troubleshooting
Paper jams 5-2 to 5-15
Printer operation problems 7-3 to 7-4

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