19”/ 21.5”/ 23.8” G-WIN Display GC Series User Manual Document Version 1.0 Document Part No. 91521110105D Please read these instructions carefully before using this product, and save this manual for future use. 2 19"~23.8" G-WIN GC Series Display Quick Start Guide Contents Preface 3 Chapter 1: Introduction 7 1.1 Features 7 1.2 Package Content 7 1.3 Product Overview 8 1.4 Physical Buttons and LED Indicators 9 Chapter 2: Getting Started 11 2.1 Turning On and Off Your Device 11 2.2 OSD Menu Navigation 12 Chapter 3: Installation 13 3.1 Wiring Requirements 13 3.2 Connecting to Other Devices 13 Chapter 4: Mounting 15 4.1 VESA Mount 15 4.2 Panel Mount 16 Chapter 5: Troubleshooting 17 Appendix 18 Appendix A: Display Specifications 18 Appendix B: Cleaning the Monitor 19 Appendix C: Frequency Table 19 Preface Preface Copyright Notice No part of this document may be reproduced, copied, translated, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the prior written permission of the original manufacturer. Trademark Acknowledgement Brand and product names are trademarks or registered trademarks of their respective owners. Disclaimer We reserve the right to make changes, without notice, to any product, including circuits and/or software described or contained in this manual in order to improve design and/or performance. We assume no responsibility or liability for the use of the described product(s) conveys no license or title under any patent, copyright, or masks work rights to these products, and make no representations or warranties that these products are free from patent, copyright, or mask work right infringement, unless otherwise specified. Applications that are described in this manual are for illustration purposes only. We make no representation or guarantee that such application will be suitable for the specified use without further testing or modification. Warranty Our warranty guarantees that each of its products will be free from material and workmanship defects for a period of one year from the invoice date. If the customer discovers a defect, we will, at his/her option, repair or replace the defective product at no charge to the customer, provide it is returned during the warranty period of one year, with transportation charges prepaid. The returned product must be properly packaged in its original packaging to obtain warranty service. If the serial number and the product shipping data differ by over 30 days, the in-warranty service will be made according to the shipping date. In the serial numbers the third and fourth two digits give the year of manufacture, and the fifth digit means the month (e. g., with A for October, B for November and C for December). For example, the serial number 1W18Axxxxxxxx means October of year 2018. Customer Service We provide a service guide for any problem by the following steps: First, visit the website of our distributor to find the update information about the product. Second, contact with your distributor, sales representative, or our customer service center for technical support if you need additional assistance. You may need the following information ready before you call: Product serial number Software (OS, version, application software, etc.) Description of complete problem The exact wording of any error messages In addition, free technical support is available from our engineers every business day. We are always ready to give advice on application requirements or specific information on the installation and operation of any of our products. 3 4 19"~23.8" G-WIN GC Series Display Quick Start Guide Advisory Conventions Four types of advisories are used throughout the user manual to provide helpful information or to alert you to the potential for hardware damage or personal injury. These are Notes, Important, Cautions, and Warnings. The following is an example of each type of advisory. Note: A note is used to emphasize helpful information Important: An important note indicates information that is important for you to know. Caution A Caution alert indicates potential damage to hardware and explains how to avoid the potential problem. Attention Une alerte d’attention indique un dommage possible à l’équipement et explique comment éviter le problème potentiel. Warning! An Electrical Shock Warning indicates the potential harm from electrical hazards and how to avoid the potential problem. Avertissement !Un Avertissement de Choc Électrique indique le potentiel de chocs sur des emplacements électriques et comment éviter ces problèmes. Alternating Current ! The Protective Conductor Terminal (Earth Ground) symbol indicates the potential risk of serious electrical shock due to improper grounding. Mise à le terre ! Le symbole de Mise à Terre indique le risqué potential de choc électrique grave à la terre incorrecte. Safety Information Warning! Always completely disconnect the power cord from your chassis whenever you work with the hardware. Do not make connections while the power is on. Sensitive electronic components can be damaged by sudden power surges. Only experienced electronics personnel should open the PC chassis. Avertissement! Toujours débrancher le cordon d’alimentation du chassis lorsque vous travaillez sur celui-ci. Ne pas brancher de connections lorsque l’alimentation est présente. Des composantes électroniques sensibles peuvent être endommagées par des sauts d’alimentation. Seulement du personnel expérimenté devrait ouvrir ces chassis. Caution Always ground yourself to remove any static charge before touching the CPU card. Modern electronic devices are very sensitive to static electric charges. As a safety precaution, use a grounding wrist strap at all times. Place all electronic components in a static-dissipative surface or static-shielded bag when they are not in the chassis. Attention Toujours verifier votre mise à la terre afin d’éliminer toute charge statique avant de toucher la carte CPU. Les équipements électroniques moderns sont très sensibles aux décharges d’électricité statique. Toujours utiliser un bracelet de mise à la terre comme précaution. Placer toutes les composantes électroniques sur une surface conçue pour dissiper les charge, ou dans un sac anti-statique lorsqu’elles ne sont pas dans le chassis. Preface For your safety carefully read all the safety instructions before using the device. Keep this user manual for future reference. Always disconnect this equipment from any AC outlet before cleaning. Do not use liquid or spray detergents for cleaning. Use a damp cloth. For pluggable equipment, the power outlet must be installed near the equipment and must be easily accessible. Keep this equipment away from humidity. Put this equipment on a reliable surface during installation. Dropping it or letting it fall could cause damage. The openings on the enclosure are for air convection and to protect the equipment from overheating. Do not cover the openings. Before connecting the equipment to the power outlet make sure the voltage of the power source is correct. Position the power cord so that people cannot step on it. Do not place anything over the power cord. If the equipment is not used for a long time, disconnect it from the power source to avoid damage by transient over-voltage. Never pour any liquid into an opening. This could cause fire or electrical shock. Never open the equipment. For safety reasons, only qualified service personnel should open the equipment. All cautions and warnings on the equipment should be noted. *Let service personnel to check the equipment in case any of the following problems appear: o The power cord or plug is damaged. o Liquid has penetrated into the equipment. o The equipment has been exposed to moisture. o The equipment does not work well or you cannot get it to work according to the user manual. o The equipment has been dropped and damaged. o The equipment has obvious signs of breakage. Do not leave this equipment in an uncontrolled environment where the storage temperature is below -20°C (-4°F) or above 60°C (140°F). It may damage the equipment. Caution Use the recommended mounting apparatus to avoid risk of injury. Attention Utiliser l’appareil de fixation recommandé pour éliminer le risque de blessure. Warning! Only use the connection cords that come with the product. When in doubt, please contact the manufacturer. Avertissement! Utiliser seulement les cordons d’alimentation fournis avec le produit. Si vous doutez de leur provenance, contactez le manufacturier. Warning! Always ground yourself against electrostatic damage to the device. Avertissement! Toujours vérifier votre mise à la terre afin que l’équipement ne se décharge pas sur vous. Cover workstations with approved anti-static material. Use a wrist strap connected to a work surface and properly grounded tools and equipment. Use anti-static mats, heel straps, or air ionizer for added protection. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before connecting test equipment. 5 6 19"~23.8" G-WIN GC Series Display Quick Start Guide Keep the work area free of non-conductive materials, such as ordinary plastic assembly aids and Styrofoam. Use filed service tools, such as cutters, screwdrivers that are conductive. Always put drivers and PCB’s component side on anti-static foam. Important Information Federal Communications Commission Radio Frequency Interface Statement This device complies with part 15 FCC rules. Operation is subject to the following two conditions: This device may not cause harmful interference. This device must accept any interference received including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a class "B" digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at him own expense. EC Declaration of Conformity This equipment is in conformity with the requirement of the following EU legislations and harmonized standards. Product also complies with the Council directions. Electromagnetic Compatibility Directive (2014/30/EU) EN55024: 2010 EN 55022: 2010 Class B o IEC61000-4-2: 2009 o IEC61000-4-3: 2006+A1: 2007+A2: 2010 o IEC61000-4-4: 2012 o IEC61000-4-5: 2014 o IEC61000-4-6: 2013 o IEC61000-4-8: 2010 o IEC61000-4-11: 2004 EN55022: 2010/AC:2011 EN61000-3-2:2014 EN61000-3-3:2013 Low Voltage Directive (2014/35/EU) EN 60950-1:2006/A11:2009/A1:2010/A12:2011/ A2:2013 About This User Manual This User Manual provides information about using the Winmate® G-WIN GC Series Panel PC. This User Manual applies to the G-WIN GC Series Display. Note: Some pictures in this guide are samples and can differ from actual product. Chapter 1: Introduction Chapter 1: Introduction Congratulations on purchasing Winmate® G-WIN GC Series Display. The elegantly designed, yet rugged, industrial grade G-WIN GC Series is designed heavy duty applications. With rugged construction, ultimate computing power, G-WIN GC Series guaranteed to meet "heavy duty" needs. This series feature high computing power and user-friendly interface with projected capacitive multi-touch (PCAP) technology and support Android, Linux Kernel and Ubuntu operating systems. Rugged housing provides front IP65 protection against outer dust and water splash. 1.1 Features Winmate® G-WIN GC Series Display features: 19”/ 21.5”/ 23.8” LCD with PCAP touchscreen Front IP65 for protection against water and dust A true flat, easy-to-clean front surface with edge-to-edge design VGA input and variety of optional connectors USB port for touch Stylish and elegant design 1.2 Package Content Carefully remove the box and unpack your device. Please check if all the items listed below are inside your package. If any of these items are missing or damaged contact us immediately. Standard factory shipment list: Display Varies by product specifications Power Cable Part No. Varies by country User Manual (Hardcopy) Part No. 91521110101B VGA Cable Part No. 9441151150P3 AC Adapter (12V/ 50W) Part No. 922D050W12VA HDMI Cable Part No. 94E0190190P3 USB Cable for Touch (Optional) Part No. 948018102100 7 8 19"~23.8" G-WIN GC Series Display Quick Start Guide 1.3 Product Overview 19”, R19L100-GCM1 Unit: mm № Description № Description ① 12V DC in ④ Touch (USB) ② HDMI ⑤ 2 Watt Speaker ③ VGA ⑥ OSD Control Panel 21.5”, W22L100-GCA3 Unit: mm № Description № Description ① 12V DC in ④ Touch (USB) ② HDMI ⑤ 2 Watt Speaker ③ VGA ⑥ OSD Control Panel Chapter 1: Introduction 23.8”, W24L100-GGCA2 Unit: mm № Description № Description ① 12V DC in ④ Touch (USB) ② HDMI ⑤ 2 Watt Speaker ③ VGA ⑥ OSD Control Panel 1.4 Physical Buttons and LED Indicators Physical buttons and LED indicators (OSD Control Panel) located on the rear side of the Display. 9 10 19"~23.8" G-WIN GC Series Display Quick Start Guide Physical Buttons Icon Button Description DOWN/ VOLUME DOWN Press to lower down the volume. UP/ VOLUME UP Press to increase the volume. ESC/ AUTO Press to exit the menu. OK/ MENU Press to confirm the action or to come back to the main menu. Power On/ Off Press to power on or power off the device. Brightness Press to adjust brightness. LED Indicators LED Type Status Description On Power is on Off Power is off Blinking Storage activity (Data is being read or written) Off System is idle Chapter 2: Getting Started Chapter 2: Getting Started 2.1 Turning On and Off Your Device Follow the following steps to turn on your device: 1. Connect the Display to the AC adapter. 2. Connect the AC adapter to the power cord. 3. Plug in the power cord to a working AC wall outlet. Press power button on the OSD control panel. CAUTION Use only the AC adapter (12V/ 50W) included in your package (Rating: Output 4.2 A). Using other AC adapters may damage the device. ALTERNATING CURRENT This product must be grounded. Use only a grounded AC outlet. Install the additional PE ground wire if the local installation regulations require it. To turn off the device: 1. Press the power button located on the OSD control panel. 2. Disconnect the power cord from the display to completely power off the device. 11 12 19"~23.8" G-WIN GC Series Display Quick Start Guide 2.2 OSD Menu Navigation Icon Menu BRICONTRAST Description BRIGHTNESS CONTRAST Only support VGA mode POSITION H position V position Only support VGA mode Auto Adjustment IMAGE Clock Phase White Balance USER COLOR 9300K 6500K ADC RIGHTNESS GAMMA0 GAMMA GAMMA1 GAMMA2 VR Brightness OP OPTION Volume Speaker AUTO Scan CHANNEL ANALOG HDMI RECALL OSD EXIT YES NO YES NO Chapter 3: Installation Chapter 3: Installation 3.1 Wiring Requirements The following common safety precautions should be observed before installing any electronic device: Strive to use separate, non-intersecting paths to route power and networking wires. If power wiring and device wiring paths must cross make sure the wires are perpendicular at the intersection point. Keep the wires separated according to interface. The rule of thumb is that wiring that shares similar electrical characteristics may be bundled together. Do not bundle input wiring with output wiring. Keep them separate. When necessary, it is strongly advised that you label wiring to all devices in the system. Do not run signal or communication wiring and power wiring in the same conduit. To avoid interference, wires with different signal characteristics (i.e., different interfaces) should be routed separately. Be sure to disconnect the power cord before installing and/or wiring your device. Verify the maximum possible current for each wire gauge, especially for the power cords. Observe all electrical codes dictating the maximum current allowable for each wire gauge. If the current goes above the maximum ratings, the wiring could overheat, causing serious damage to your equipment. Be careful when handling the unit. When the unit is plugged in, the internal components generate a lot of heat which may leave the outer casing too hot to touch. 3.2 Connecting to Other Devices This section explains how to connect external interfaces to the Display. 3.2.1 Power Connector Display has DC power source input is 2.5mm power jack connector. Pin № 1 2 3 Signal Name +12V GND GND 13 14 19"~23.8" G-WIN GC Series Display Quick Start Guide 3.2.2 HDMI Connector GC Series Display has HDMI 1.4a connector. Pin № 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Signal Name HDMI_RX2+ GND HDMI_RX2HDMI_RX1+ GND HDMI_RX1HDMI_RX0+ GND HDMI_RX0HDMI_RXC+ GND HDMI_RXCHDMI_CON_CEC NC HDMI_CON_SCL HDMI_CON_SDA HDMI_CON_CABLE +5V_HDMI HDMI_CON_HP 3.2.3 VGA Connector GC65 Display has standard 15pin D-sub connector. Pin № 1 3 5 7 9 11 13 15 Signal Name RED BLUE GND AGND VGA_DE NC H Sync DDCSCL Pin № 2 4 6 8 10 12 14 Signal Name GREEN NC AGND AGND GND DDCSDA V Sync Chapter 4: Mounting Chapter 4: Mounting GC Series Display comes with different mounting options suitable for most of the industrial and commercial applications. 4.1 VESA Mount This device supports VESA Mounting and provides various types of mounting options to fit any industrial use or vehicle. Size VESA Plate VESA Screw 19” 100x100 mm M4 21.5” 100x100 mm M4 23.8” 100x100 mm M4 Mounting Instruction 1. Use Philips M4x5 screws to fix the desk stand to VESA holes on the back cover of the device. *The picture is for demonstration purposes only. VESA Mount accessories are not supplied by Winmate. 15 16 19"~23.8" G-WIN GC Series Display Quick Start Guide 4.2 Panel Mount Panel Mount mounting solutions is suitable for many applications where Display should be embedded. With this mounting solution flat surface leave no bezel in the front. Size Wall Cutout Screw Hole Diameter 19” 403 x 313 mm M4 3.98 x 3.84 21.5” 498 x 285 mm M4 3.98 x 3.84 23.8” 498 x 285 mm M4 3.98 x 3.84 Mounting Instruction 1. Prepare a fixture for the specific dimensions of the device. 2. Cut a hole on a sub frame or panel according to the cutout dimensions. 3. Install the device properly onto the cutout area of the sub frame or panel with the sides of the front bezel. 4. Fix the device to fixture with Phillips screws. Chapter 5: Troubleshooting Chapter 5: Troubleshooting If your monitor fails to operate correctly, check the following chart for possible solution before calling for repairs: Problem Solution The picture does not appear • Check if the signal cable is firmly seated in the socket. • Check if the Power is ON at the computer • Check if the brightness control is at the appropriate position, not at the minimum. The screen is not synchronized • Check if the signal cable is firmly seated in the socket. • Check if the output level matches the input level of your computer. • Make sure the signal timings of the computer system are within the specification of the monitor. • If your computer was working with a CRT monitor, you should check the current signal timing and turn off your computer before you connect the VGA Cable to this monitor. The position of the screen is not in the center • Adjust the H-position, and V-position, or Perform the Auto adjustment. The screen is too bright (too dark) • Check if the brightness or contrast control is at the appropriate position, not at the Maximum (Minimum). The screen is shaking or waving • Perform the Auto adjustment. • Moving all objects which emit a magnetic field such as motor or transformer, away from the monitor. • Check if the specific voltage is applied. • Check if the signal timing of the computer system is within the specification of monitor. VGA signal got noise when using PIP function • Change PIP mode again. *If you are unable to correct the fault by using this chart, stop using your monitor and contact your distributor or dealer for further assistance. 17 18 19"~23.8" G-WIN GC Series Display Quick Start Guide Appendix Appendix A: Display Specifications Display Size/Type Resolution Brightness Contrast Ratio Viewing Angle Max Colors Touch Interfaces VGA HDMI User Controls OSD Panel Power Specifications Power Input Power Consumption Mechanical Specifications Dimensions Mounting Cutout Dimensions Environment Considerations Operating Temp. Operating Humidity IP Rating Standards and Certification Safety R19L100-GCM1 Model Name W22L100-GCA3 19" TFT 1280x1024 250cd/m2 (typ.) 1000 : 1 (typ.) -85~85(H);-80~80(V) 21.5” TFT 1920x1080 250cd/m2 (typ.) 3000 : 1 (typ.) -89~89(H);-89~89(V) 16.7M PCAP touch 16.7M PCAP touch 23.8” TFT 1920x1080 250cd/m2 (typ.) 3000 : 1 (typ.) -89~89(H);89~89(V) 16.7M PCAP touch 1 x VGA 1 x HDMI 1.4a 1 x VGA 1 x HDMI 1.4a 1 x VGA 1 x HDMI 1.4a 5 keys (+, -, Power, Esc, Enter) 5 keys (+, -, Power, Esc, Enter) 5 keys (+, -, Power, Esc, Enter) 12V DC 2.5mm, with External AC to DC Adapter comply with Level V1 efficiency standard 12V DC 2.5mm, with External AC to DC Adapter comply with Level V1 efficiency standard 15W typical, normal operation 20W typical, normal operation 12V DC 2.5mm, with External AC to DC Adapter comply with Level V1 efficiency standard 25W typical, normal operation 444 x 368 x 51 mm Panel Mount, VESA Mount 529 x 320.4 x 51 mm Panel Mount, VESA Mount 587 x 356 x 55 mm Panel Mount, VESA Mount 0 °C to 50 °C 10% to 95% (noncondensing) Front IP65 0 °C to 50 °C 10% to 95% (noncondensing) Front IP65 0 °C to 50 °C 10% to 95% (noncondensing) Front IP65 CE, FCC CE, FCC CE, FCC W24L100-GGCA2 Appendix Appendix B: Cleaning the Monitor Before cleaning: Make sure the device is turned off. Disconnect the power cable from any AC outlet. When cleaning: Never spray or pour any liquid directly on the screen or case. Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles. The display area is highly prone to scratching. Do not use ketene type material (ex. Acetone), Ethyl alcohol, toluene, ethyl acid or Methyl chloride to clear the panel. It may permanently damage the panel and void the warranty. If it is still not clean enough, apply a small amount of non-ammonia, non-alcohol based glass cleaner onto a clean, soft, lint-free cloth, and wipe the screen. Don not use water or oil directly on the display screen. If droplets are allowed to drop on the screen, permanent staining or discoloration may occur. Appendix C: Frequency Table The choice of supported modes depends on the monitor native resolution. HDMI 1.4 № Resolution Frequency (Hz) 1 2 3 4 5 6 60 60 60 60 60 60 1280x1024 1366x768 1600x1200 1680x1050 1920x1080 1920x1200 VGA № Resolution Frequency (Hz) 1 2 3 4 5 6 7 60 75 60 60 60 60 60 1280x1024 1280x1024 1366x768 1600x1200 1680x1050 1920x1200 1920x1080 For information about available input signals, please refer to R-Series AD Board Manual included in the package or visit Winmate Download Center at http://www.winmate.com/DownCenter/DownLoadCenterIndex.asp 19 Winmate Inc. 9F, No.111-6, Shing-De Rd., San-Chung District, New Taipei City 24158, Taiwan, R.O.C www.winmate.com Copyright © Winmate Inc. All rights reserved.
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