Xblue Networks X25 Installation Manual

XBLUE Networks

Copyright

©

X

-25

Installation

Manual

Noti fi cations and Conventions

Hearing Aid Compatibility

All telephone endpoints are hearing aid compatible, as de fi ned in section 68.316 of Part 68 FCC Rules and

Regulations.

UL/CSA Safety Compliance

This equipment has met all safety requires and found to be in compliance with the Underwriters Laboratories

(UL) 60950-1

Documentation Disclosure

The information contained in this document is subject to change without notice and may not be construed as a commitment by XBLUE Networks, LLC. The information contained herein is supplied without representation or warranty of any kind. XBLUE Networks, reserves the right, without notice, to make changes to the equipment, equipment design, and documentation as advances in engineering and manufacturing methods warrant, and assumes no responsibility and shall have no liability of any kind arising from the supply or use of this document or the material contained herein.

Warnings:

This documented information is designed to assist in the installation of the new XBLUE Networks products. XBLUE Networks has done its best to give adequate warnings and cautions to advise both technical and non-technical individuals, but it is very important to use common sense when installing all electrical equipment.

WiFi Compatibility - The system has been tested and found to work adequately using XBLUE Networks’

WiFi Bridge (47-9005); in most cases, the device will function correctly. However, XBLUE Networks does not guarantee that the device will function in all cases. In such cases, it will be up to the user, at their expense, to provide a Category 5, 5E or 6 Cable from the system to the device to function correctly. In addition, XBLUE

Networks will not; does not; guarantee or warranty that the device will work using a other WiFi Device.

Long Distance - The use of this system may result in local, long distance, Internet access, or data transfer charges, which are the sole responsibility of the user/owner of the equipment. The safest way to avoid malicious and unauthorized access to your system is change all of the default passwords. Any access or charges that result of any unauthorized or malicious entry into to the system is the sole responsibility of the user/owner of the equipment.

FCC Statement

This equipment generates, uses and can radiate radio frequency energy, and if not installed and used properly, that is, in strict accordance with the instruction manual, may cause interference to radio and television reception. This equipment has been tested and found to comply with the limits for a Class B computing device in Subpart J of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when operated. However, there is not guarantee or warranty, written or implied, that interference will not occur in a particular installation. If this equipment causes or receives interference or fails to operate correctly, due to radio frequency interference (RFI) or electromagnetic interference (EMI), it will be fi xed at the owners expense, will be required to take whatever measures are necessary to correct the interference.

FCC

Information

Provide the following information to the Telephone Company prior to connection the system to the network.

2

TABLE 1.1 FCC Information

Item

FCC Registration

FCC US

IC

Ringer Equivalence

Networks Address Signalling

Service Order Code

Facility Interface Code

Required Network Interface

Speci

fi

cation

D6XIG7600

D6XKH00BIG7600

3187A-IG7600

0.5B

E

9.0Y

02LS2

RJ11, RJ14 & RJ45

CE Declaration of Conformity

This equipment complies with the requirements relating to electromagnetic compatibility, EN55022 class B for ITE and EN 50082-1. This meets the essential protection requirements of the European

Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility.

Environment

The disposal of this any electronic equipment should be done in accordance with national laws and regulations.

Copyright Notice

All right reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in retrieval system, photographically or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of XLBUE Networks, LLC.

Trademarks

Windows Operating Systems 98/XP/NT/2000/ME/Windows7/Windows8 are registered trademarks of Microsoft

Corporation. All other company, brand and product names, like Netscape Navigator ™ and Safari ™ are trademarks or registered trademarks of their respective owners. XBLUE™, XBLUE Networks ® , X-25™ Are all registered trademarks of XBLUE Networks, LLC.

3

4

WARNING

1. To avoid injury to yourself, or damage to the equipment, it is important to read and understand the installation instructions carefully before installing or powering up the system.

2. Unauthorized opening the server, the telephone or other associated equipment may cause damage to the equipment and yourself as well as voiding the manufactures warranty.

3. Do not install any equipment in direct sunlight or expose it to excessive heat or fi re.

4. Do not install any equipment where it can get wet by rain or other moisture or water.

5. Do not install any equipment in an area where it can be subjected to high or low impact.

6. When cleaning the equipment (system and phone) use a fi ne damp cloth. Never use solvents such as trichloroethylene or acetone, which will permanently damage fi nish of any plastic surfaces. Never use a spray cleaner as it may in fi ltrate the equipment and cause serious damage.

7. The equipment is designed to work in temperatures ranging from 32º to 100º, with a relative humidity of less than 80 percent.

8. Do not install any equipment within 10 feet from a device that emits radio frequency equipment, such as

TV’s, radios or other audio or video equipment. Other equipment to avoid is microwaves or high pulse lighting such as photography equipment or other equipment that may radiate electromagnetic fi elds.

9. Do not connect the LAN or WAN port to anything other than a Ethernet network. Voltage from a telephone line may cause serious damage, which is not covered by the warranty.

10. Be sure that there is no power interruptions when performing a system upgrade. If the power fails during an upgrade, the system may need to be returned to have the software reloaded, at the owners expense.

11. Do not work on or install the system during a lightning storm. If possible, it is a good idea to unplug all connections to the system during a lightning storm. Lightning damage is not covered by the manufacturer’s warranty.

12. It is a good idea install the equipment where it is out of reach of children.

Only plug the system into a standard 120 volts AC + 10%.

13. Use only the provided 12 Volt 1.5 Amp power adapter to power up the system. Using any other power adapter may cause damage to the system.

C

ontents of the Box

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Telephone Server

47-9005 (8) Port Telephone Switch

Quick Installation Guide

6 ′ Ethernet Cable

(4) Telephone Line Cables

Power Supply

5

About This manual

This manual was written to assist with the installation of the XBLUE

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System and is best used as a reference tool. We have done our best to describe all products and features as they actually work, but we apologize if the manual is incorrect in areas.

The headings in this manual are used to identify where in the system you are, and what parameters are programmed within the section.

If something seems too technical we have added a “What does that say?” section that tries to use plain English to explain it. The Questioning face ICON is used to identify these sections.

In some areas a section called “Notes:” will appear that further explains a feature or parameter.

These sections are designed to show any “Special Circumstances” for use of the feature of parameter. The Pen in Hand is the ICON used to identify a “Note:”

For pagination reasons, the book may end a section or chapter with a blank page with a heading of “Notes”

This page was inserted to ensure the odd and even page placement is correct and it is very convenient for you to take notes.

6

Table of Contents

1 Noti fi cations and Conventions ........................................................................................ 2

Hearing Aid Compatibility ............................................................................................................................ 2

UL/CSA Safety Compliance ......................................................................................................................... 2

Documentation Disclosure ........................................................................................................................... 2

FCC Statement ............................................................................................................................................ 2

CE Declaration of Conformity ...................................................................................................................... 3

Environment ................................................................................................................................................ 3

Copyright Notice .......................................................................................................................................... 3

Trademarks .................................................................................................................................................. 3

2 C ontents of the Box .......................................................................................................... 5

3 About This manual ............................................................................................................ 6

LAN vs WAN ............................................................................................................................................. 14

LAN ............................................................................................................................................................ 14

WAN .......................................................................................................................................................... 14

Client on your existing network .................................................................................................................. 15

6 LED Lights on the

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-25 .................................................................................................. 19

7 System fi cations ................................................................................................... 21

7

Access Control - Browser .......................................................................................................................... 26

Account Code ............................................................................................................................................ 26

Agent (UCD) Logon/Logoff ........................................................................................................................ 26

Alarm ......................................................................................................................................................... 26

Alternate Attendant .................................................................................................................................... 26

Announcement Only Mailbox ..................................................................................................................... 26

Answer Position ......................................................................................................................................... 26

Automated Attendant (Receptionist) ......................................................................................................... 26

Automatic Daylight Savings (NTP) ............................................................................................................ 27

Automatic Hold .......................................................................................................................................... 27

Automatic Line Select (Hot Line) ............................................................................................................... 27

Automatic Provisioning .............................................................................................................................. 27

Automatic Route Select (ARS) .................................................................................................................. 27

Backlit Display ........................................................................................................................................... 27

Basic Calling .............................................................................................................................................. 27

Busy Call Back .......................................................................................................................................... 27

8

Busy Lamp Field (BLF) .............................................................................................................................. 27

Call Abandon ............................................................................................................................................. 27

Call Forward .............................................................................................................................................. 28

Busy Call Forward ................................................................................................................................................. 28

Direct (Always) Call Forward ................................................................................................................................. 28

Do Not Disturb Call Forward .................................................................................................................................. 28

Follow me Forward ................................................................................................................................................ 28

Call Forking Call Forward ...................................................................................................................................... 28

Remote (External) Call Forward ............................................................................................................................ 28

Call Operator ............................................................................................................................................ 28

Call Park .................................................................................................................................................... 28

Call Pickup Group ...................................................................................................................................... 29

Call Restriction .......................................................................................................................................... 29

Call Routing ............................................................................................................................................... 29

Call Waiting ................................................................................................................................................ 30

Caller ID ..................................................................................................................................................... 30

Class of Service ......................................................................................................................................... 30

Conference ................................................................................................................................................ 30

Day & Night Service Mode ........................................................................................................................ 30

Daylight Savings ........................................................................................................................................ 30

Default Setting ........................................................................................................................................... 30

Direct Inward Dial (DID) ............................................................................................................................. 30

Direct Inward System Access (DISA) ........................................................................................................ 30

Direct Telephone Line Access.................................................................................................................... 30

Telephone Line ...................................................................................................................................................... 31

Extension ............................................................................................................................................................... 31

Domain Name Server (DNS) ..................................................................................................................... 31

Emergency Call ......................................................................................................................................... 31

Extension Password .................................................................................................................................. 31

EMail Delivery of Voicemail Message ........................................................................................................ 31

FAX/Modem detection ............................................................................................................................... 31

Flash .......................................................................................................................................................... 31

Flexible Numbering Plan ........................................................................................................................... 32

Hot Dial Keypad ......................................................................................................................................... 32

Last Number Redial ................................................................................................................................... 32

Line Group ................................................................................................................................................. 32

Live Call Record ........................................................................................................................................ 32

Meet me page ............................................................................................................................................ 33

Message Waiting Indication (MWI) ............................................................................................................ 33

Music on Hold ............................................................................................................................................ 33

Mutual (Group) Mailboxes ......................................................................................................................... 33

Navigation Keys ......................................................................................................................................... 33

Night Service ............................................................................................................................................. 33

Numbering Plan ......................................................................................................................................... 33

Off Hook Preference .................................................................................................................................. 33

One Touch Record ..................................................................................................................................... 33

Outside Calls ............................................................................................................................................. 34

Paging ....................................................................................................................................................... 34

All Call Page .......................................................................................................................................................... 34

Zone Page ............................................................................................................................................................. 34

Pause Insertion .......................................................................................................................................... 34

Phantom Extension (Virtual) ...................................................................................................................... 34

Phonebook ................................................................................................................................................ 34

Private ................................................................................................................................................................... 34

Public ..................................................................................................................................................................... 34

Power Failure Transfer .............................................................................................................................. 34

Programmable Buttons .............................................................................................................................. 34

Redial ........................................................................................................................................................ 35

Registration Server .................................................................................................................................... 35

Remote Management ................................................................................................................................ 35

Service Mode ............................................................................................................................................. 35

SIP Trunk ................................................................................................................................................... 35

Soft Interactive Keys .................................................................................................................................. 35

Speed dial .................................................................................................................................................. 35

Station Lock ............................................................................................................................................... 35

Station Message Detailed Recording (SMDR) .......................................................................................... 35

System Speed Dial .................................................................................................................................... 35

System Time and Date .............................................................................................................................. 36

Time and Date in Display ........................................................................................................................... 36

Toll Restriction ........................................................................................................................................... 36

Transfer ..................................................................................................................................................... 36

Traveling Class of Service ......................................................................................................................... 36

Trunk Group ............................................................................................................................................... 36

Uniform Call Distribution (UCD) or Hunt Group ......................................................................................... 36

All Ring .................................................................................................................................................................. 36

Linear ..................................................................................................................................................................... 36

Distributive ............................................................................................................................................................. 36

UCD Agent Logon and Logoff ................................................................................................................................ 36

UCD Reroute ......................................................................................................................................................... 37

Virtual Extension (Phantom) ...................................................................................................................... 37

Voicemail ................................................................................................................................................... 37

Wizard (Setup) ........................................................................................................................................... 37

9 System Feature Codes ................................................................................................... 39

Agent Log on/off - UCD Group .................................................................................................................. 42

Busy Callback ............................................................................................................................................ 42

Call Forward .............................................................................................................................................. 43

Call Forward - Internal ......................................................................................................................................... 43

9

Call Forward - External .......................................................................................................................................... 44

Call Forward - Call Forking ........................................................................................................................ 45

Call Forward - Follow Me ........................................................................................................................... 46

Call Park .................................................................................................................................................... 47

Call Pickup ................................................................................................................................................. 47

Call Waiting ................................................................................................................................................ 47

Class of Service - Traveling ....................................................................................................................... 48

Distinctive Ringing ..................................................................................................................................... 48

Do Not Disturb (DND) ................................................................................................................................ 48

Extension Feature Reset ........................................................................................................................... 49

Feature (Flexible) Button Programming .................................................................................................... 49

Feature Button Reset ................................................................................................................................ 50

Hold Reminder ........................................................................................................................................... 50

LCD & Interactive Buttons ......................................................................................................................... 50

Paging Allow/Deny ..................................................................................................................................... 51

Phone Lock/UnLock .................................................................................................................................. 51

Service Mode ............................................................................................................................................. 51

Connecting ................................................................................................................................................ 53

Programming Parameters ......................................................................................................................... 54

Device Info ................................................................................................................................................. 55

Summary Page ...................................................................................................................................................... 55

Statistics Pages ..................................................................................................................................................... 56

Route ..................................................................................................................................................................... 57

ARP ....................................................................................................................................................................... 58

DHCP Server ............................................................................................................................................. 59

Advanced Setup ........................................................................................................................................ 60

WAN Page ............................................................................................................................................................. 60

Static IP Settings ................................................................................................................................................... 61

PPPoE ................................................................................................................................................................... 62

Local Area Network .............................................................................................................................................. 63

Network Address Translation ................................................................................................................................. 64

Security .................................................................................................................................................................. 68

Parental Control ..................................................................................................................................................... 69

Quality of Service .................................................................................................................................................. 71

Routing ................................................................................................................................................................. 72

Dynamic DNS ........................................................................................................................................................ 73

11 Wireless Local Area Network (WLAN) ........................................................................ 75

Primary Wireless Network ......................................................................................................................... 75

Wireless - Additional Networks .................................................................................................................. 76

Wireless Security ................................................................................................................................................... 77

WiFi Protected Setup (WPS) ................................................................................................................................ 78

10

Wireless - MAC Filtering ........................................................................................................................... 79

Wireless Bridge ......................................................................................................................................... 80

Wireless Advanced .................................................................................................................................... 82

Station Info ................................................................................................................................................ 83

Power Saving ............................................................................................................................................ 84

XBLUE Universal WiFi Adapter ................................................................................................................. 85

Phone ........................................................................................................................................................ 87

Phone Extension .................................................................................................................................................. 87

Trunk .......................................................................................................................................................... 90

SIP Trunks (Telephone Lines) ............................................................................................................................... 91

Direct Inward Dialing ............................................................................................................................................ 92

Trunk Group........................................................................................................................................................... 93

Answer Position ..................................................................................................................................................... 94

Call Routing (Rules) .............................................................................................................................................. 95

Call Restriction Rules ............................................................................................................................................ 97

Routing Emergency Numbers ............................................................................................................................... 98

System ....................................................................................................................................................... 99

Numbering Plan ..................................................................................................................................................... 99

Service Mode ....................................................................................................................................................... 101

Transmission ....................................................................................................................................................... 102

SMDR .................................................................................................................................................................. 103

UCD Call Log ....................................................................................................................................................... 103

Auto Attendant ......................................................................................................................................... 104

Menu Options .................................................................................................................................................... 104

Outgoing Messages (Greetings) .......................................................................................................................... 104

General Settings ...................................................................................................................................... 105

Phone Extension .................................................................................................................................... 107

Virtual Extension ..................................................................................................................................... 108

Update MOH File ..................................................................................................................................... 109

Holiday Settings ........................................................................................................................................110

Advanced .................................................................................................................................................111

NAT Traversal Con fi guration ....................................................................................................................112

Settings .....................................................................................................................................................113

Backup .................................................................................................................................................................113

Update ..................................................................................................................................................................114

Restore Default ....................................................................................................................................................114

System Log ...............................................................................................................................................115

TR-069 ......................................................................................................................................................116

Time Settings ............................................................................................................................................117

Daylight Savings Time ..........................................................................................................................................118

11

Access Control ........................................................................................................................................119

Service Port ..........................................................................................................................................................119

Services ............................................................................................................................................................... 120

Access Control - IP Address ................................................................................................................................ 121

Password ............................................................................................................................................................. 122

PTC Con fi gure ........................................................................................................................................ 123

Update Software ...................................................................................................................................... 124

Upgrade Phone Software ........................................................................................................................ 125

Reboot ..................................................................................................................................................... 127

15 Diagnostics.................................................................................................................. 128

16 Appendix A - Security ................................................................................................... 135

17 Appendix B Music on Hold ........................................................................................... 141

12

Introduction

The

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Small Business System is a full featured Session Initiated Protocol (SIP) Voice over Internet Protocol

(VoIP) telephone system and gateway, with an integrated automated attendant and voice mail system, which will handle up to four simultaneous calls, and equipped with four FXO Ports to accommodate four standard

(PSTN) telephone lines, and one FXS Port, to accommodate one single line (analog) telephone for cordless, corded, conference room telephones or FAX machine. It will also support up to 16 SIP telephone endpoints. In addition, the

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includes all of the standard router features such as a Firewall, Local Area Network (LAN),

Wide Area Network (WAN), plus an Integrated SIP server and 802.11 a, b, g, n wireless access, just to name a few.

Getting to know the ports on your

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WA

N

LAN

Telephone Lines 1 - 4

The

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wireless interface uses the most common wireless security such as Shared, WEP, WPA-PSK,

WPA2-PSK and WPS. WPS, which experts say is the most secure wireless security protocol because much like registering two Bluetooth ® devices, the devices must be Paired “introduced” to each other and registered.

Once connected the devices will automatically identify each other so this only needs to be done once.

Push the button on the top of the

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system to begin the pairing process

13

LAN vs WAN

The

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comes with one Local Area Network (LAN) and one Wide Area Network (WAN) port allowing it be installed as either a client or a server. The LAN port is only used when communicating to devices within the same local area, whereas the WAN can be used to communicate to local devices as well as devices over the

Internet.

LAN

In reality a “Network” is nothing more than a network of wires, or Wireless Protocol, which is used to join two or more computing devices. However, it has become common place to refer to the Local Area Networks (LAN) as “The Network”, which includes computers, computer devices and peripheral equipment such as network printers within a small geographical area such a single of fi ce. The Local Area Network is also referred to as

“The Intranet” meaning the Internal Network. This manual uses these terms interchangeably.

WAN

A Wide Area Network (WAN) is not limited by a geographical area and generally involves a connection to the

Internet, also known as “The Web” or “The Cloud”. A connection to the Internet is done through your Internet

Service Provider (ISP). When connecting the WAN port to the Internet you may use either a Static or Dynamic

IP Address.

To make the WAN port “easy to fi nd” either on your Intranet (LAN) or over the Internet (Cloud), you may use a static IP Address. If Connecting the WAN port to your Intranet, you will simply assign an Internal “Class C”

IP Address such as 192.168.1.x. If you are connecting the WAN port to the Internet, and want to use a static

Class A or B” IP address you will have to order the static IP Address from your Internet Service Provider.

These addresses are usually referred to as “usable” or “route-able” addresses.

What does that say?

The WAN port can be programmed to connect to your existing Local

Area Network (LAN), allowing it to “function” as both a WAN and a LAN port.

Using the WAN port will allow the network administrator to use Network

Address Translation (NAT), which allows you to redirect an external,

Class A or B IP Address, to an Internal location. This is often used with gammers or to access an internal server from a remote location.

The LAN port cannot communicate through the ISP either directly or indirectly using NAT. This is why it is suggested that you only use the

WAN port when connecting to your existing network.

14

The

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can be installed in several different ways. As a client on your existing data network, as a standalone telephone system, or as the main data network.

Client on your existing network

When connecting the

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to your existing network, use only the Wide Area Network (WAN).

The Cloud

ISP

Router

Switch

In this case only the WAN port is used of your

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is connected and it is considered a “Client” on your existing

Local Area Network.

Installing the

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as a Standalone telephone system:

In this case only the LAN port is used and the

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is installed as a standalone system and not connected to the Internet.

15

Remote Telephones - When connecting remote telephones to your

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, it must be the “Edge Device”, which is de fi ned as a demarcation device between the external Internet Service Provider’s (ISP) IP Address and your internal LAN IP Address. This also requires a static “Class A or B” IP Address.

There are two ways of installing the

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as the edge device, one is to only use the WAN port and the other is to use both the WAN and the LAN ports.

To make everything simple, connect only the WAN port of your

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to your existing network, by placing a network switch after the ISP Modem but before your existing router. Then enter the static ( fi xed) IP Address provided by your ISP into the WAN parameters. You can also use a paid service such as Dynamic DNS and a dynamic IP Address.

The Cloud

ISP

Switch

Router

Switch

In this case you will need 2 usable or route-able fi xed IP

Addresses one for your router and one for your

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server

If you do not have an existing network, you can use the

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as your wired and wireless router as well as your telephone system. In this case you will use both the WAN and the LAN ports.

The Cloud

ISP

WAN

Switch

LAN

16

What does that say?

When connecting remote users the Internet Service Provider (ISP) must program their DSL/Cable modem to be a “Bridge” or a “Concurrent Bride” allowing the

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to join the Internet directly through your ISP’s DSL/Cable modem.

When connecting to your existing network, you will place a network switch before the WAN port of the

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,

which is why you need two route-able IP

Addresses or you could program your

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to be your main router on the

Local Area Network (LAN), which is why you only need one route-able IP

Address.

Note:

Connecting the

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WAN port to your existing network, or directly to your ISP, will give it direct access to the Internet. This will give you access to some advanced features such as email delivery and time synchronization.

However, whenever a device is connected to the Internet it is very important that you change all passwords in the system. Failure to do so may allow unwanted outside intruders that may cause malicious intent. Refer to Appendix A for suggestions about securing your

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system when connected to the Internet.

17

System Capacities

Table 2.1 Maximum Con fi guration

PSTN Telephone Lines SIP (Cloud) Trunks

(Telephone Lines)

4 Lines 4 SIP Trunks

8 Telephone Lines

SIP Extensions

16 Extensions

Single Line (Analog)

Telephone Extensions

1

17 Extensions (16 SIP and Cellular and 1 Analog)

Table 2.2 Physical System capacities

1

4

1

Capacity Interface Port/Connection Description

1 LAN RJ45 Local Area Network 10 /100 Base-T

1 WAN RJ45 Wide Area Network 10/100/1000 Base-T

FXS

FXO

802.x

RJ11

RJ11

Wireless

Used for Cordless, Corded or a FAX machine

Standard PSTN Telephone Lines allowing 4 simultaneous calls

LAN 802.11 a, b, g and n

Table 2.3 System Software Capacities

16

8

40

16

16

50

Capacity Interface

4

4

SIP Trunks

Auto Attendant Ports

WAN/LAN

Description

Interfaces for SIP (Cloud) Telephone Lines

Can answer up to 4 calls simultaneously

SIP Telephone Endpoints

Concurrent Telephone Line Calls (PSTN and SIP)

Call Routing Tables

Voice mailboxes associated with each telephone endpoint

Virtual Mailboxes without telephone endpoints

Direct Inward Dial (Private Line Numbers)

18

LED Lights on the

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Table 2.4 LED Functions

LED Name LED Color

Power Blue

Wireless

“TEL” Port

Cordless

Phone

Line 1 - 4

Blue

Blue

Blue

LAN

WAN

Blue

Red

Blue

Red

System Status Description

On Power is on and system is operational

Off Power and system is off

Flashing

On

The system is rebooting

Wireless LAN initialization successful

Off

On

Off

Wireless LAN is not operational

“TEL” port is off hook and busy

“TEL” port is on hook (idle) or not connected

On

Off

On

Off

Flashing

On

On

Off

Flashing

On

Telephone Line is off hook and busy

Telephone Line is on hook (idle) or not connected

LAN Port is connected and operational

LAN is disabled

Data activity is passing through the system

LAN is not connected or has failed

WAN Port is connected and operational

WAN is disabled

Data activity is passing through the system

WAN is not connected or has failed

19

Notes:

20

System Speci fi cations

Table 3.1 System Speci fi cation

Feature Description

Main Processor 400 MHz Dual Core MIPS Processor Broadcom BCM6369

Processor SDRAM

Processor Flash ROM

Supplementary Processor

System Flash (Voice Mail)

Giga WAN PHY Chip

External 64 MB

External 16 MB

1x DSP Mindspeed M82351

512 MB

Broadcom BCM5481

Standards

Ports

Buttons

Ports

LED’s

EMI/EMC

IEEE 802.11 a/b/g/n, IEEE 802.3

1 - WAN, 1 - LAN, 1 FXS and 4 FXO

Reset, WiFi On/Off and WPS

RJ-45 and RJ-11

Power, Wireless, Telephone Lines (4), LAN and WAN

FCC Part 15 Class B

Table 3.2 Environmental

Operating Conditions

Operating Temperature

Storage Temperature

Operating Humidity

Storage Temperature

System Power

Speci fi cation

32º F to 95º F

32º F to 95º F

10% to 80% - Non Condensing

10% to 80% - Non Condensing

12 Volts - 1.5 A

Table 3.3 IP PBX Con fi guration

Quantity Interface Connector Description

4

1

1

1

FXO

FXS

LAN

WAN

RJ-11

RJ-11

RJ-45

RJ-45

4 PSTN telephone lines, allowing for 4 simultaneous calls

For Analog (Single Line) Telephone interface

10/100 Local Area Network

10/100/1000 Wide Area Network

Table 3.4 WLAN (Wireless Local Area Network)

Connector Speeds

Wireless 802.11 a,b,g, and n

Antenna 5 dbi single Pole

Port Description

WLAN A Local Area Network allows network devices to share and access fi les through a wireless connection using 802.11x protocol. Generally, a LAN uses one DHCP Server, and it is

“small” in size (geographically) like a home or of fi ce, and it does not require any external ISP to translate data between endpoints.

Broadcasting SSID

21

Table 3.5 Internet Protocol

IP Address

ARP

RARP

CHAP

MSCHAP

PAP

DHCP

Client

DHCP

Server

DNS

RFC 950

RFC 826, 3315 Address Resolution Protocol - Allows devices to fi nd a “Host” device using the network layer (MAC Address)

RFC 903 Reverse Address Resolution Protocol - Allows devices to device using the network layer (MAC Address) fi nd a “Host”

RFC 1994

RFC 2433, 2759 Microsoft’s version of CHAP that allows mutual authentication between peers, by piggybacking challenge and response packets on a successful packet.

RFC 1334

Challenge-Handshake Authentication Protocol - Negotiating protocol used with PPPoE. Also see MSCHAP and PAP

Simple method for the peer to establish its identity using a 2-way unencrypted handshake. Passwords are sent in ASCII format with no encryption. Also see CHAP and MSCHAP

RFC 2131, 2132 Dynamic Host Con fi guration Protocol is used by client devices to obtain the correct settings when joining a network

RFC 2132

RFC 1912

De fi nes the standards used to divide IP into Classes A, B and C using

Subnets

Dynamic Host Con fi guration Protocol is used by server devices to obtain or assign the correct settings when joining a network

HTTP

ICMP

IP

RFC 2616

RFC 792

RFC 791

A Domain Name System is the “Phone Book” for the Internet. It translates

“Human Relatable” names such as www.xbluenetworks.com into the numeric IP Address. The DNS can be a local or remote server and it is a essential part of today’s Internet

Hypertext Transfer Protocol - is one of the communications protocols used to transfer information over a packet-switched network, such as an Intranet or the Internet. Typically, HTTP (at default uses port 80) initiates or receives a request/response from a client to/from a server.

Internet Control Message Protocol is one of the core protocols within

Internet Protocol (IP). This protocol is a reactionary protocol only responding to error messages that are received.

Internet Protocol allows devices to communicate over a package-switched network. This protocol provides an unreliable network and makes no guarantees about sending or receiving a data package; it is a “Best Effort” protocol. Therefore, other protocols such as “TCP” were created to make data transfer more reliable.

NAT

NAPT

PPPoE

SNTP

NPT

RFC 3022

RFC 2663

RFC 2516

RFC 1305

RFC 867, 868

Network Address Translation allows multiple hosts on one private network, to access the Internet using one public IP Address

Network Address Port Translation increases the ef fi ciency of NAT by translating the “Transport Identi fi er”, allowing a private host to multiplex into the transport identi fi ers to appear as a single Public IP Address

Point to Point over Ethernet allows users to “Virtually” create a direct connection between two devices over an Ethernet Network

Simple Network Time Protocol allows devices packet-switched networks to synchronize their time from a special location

Network Time Protocol ensures that the time is synchronized all along the packet-switching network.

22

TCP

Telnet

TFTP

UDP

CLIP

RFC 793

RFC 2946

RFC 2349

RFC 768

Transmission Control Protocol provides the reliability that Internet Protocol

(IP) does not, making it suitable for applications such as File Transfer and emails.

Telnet is a reliable connection-oriented transport protocol, which is Client/

Server Based. At default Telnet uses Port 23.

Trivial File Transfer Protocol is a very basic and simple protocol, which is loosely based on the FTP protocol.

Using “User Datagram Protocol” networked computers can send short messages known as datagrams. Although the delivery of a UDP packet is faster it is not as reliable as TCP packets.

Calling Line Identi fi cation Presentation

Table 3.6 VoIP & Signalling Protocols

In/Out Band

MD5

QoS

T.38

RTP

SDP

SIP V2

RFC 2833

RFC 3261

RFC 2990

ITU-T T.38

In/Out Band is used to de fi ne the method of transporting DTMF tones to use on RTP connections. In-Band are tones that are “Heard” by the distant party line DTMF Tones. Out of Band tones are used for signalling, such as caller ID Tones.

Message-Digest Algorithm 5 is a widely used Cryptographic hash function

(Security) that uses 128 bit hash value.

Quality of Service assigns different priorities to different data packets depending on the packet requirements. Voice, for example, will receive a much higher priority than non-voice traf fi c, because voice traf fi c needs to be immediate and in order, whereas standard data packets are not needed Immediately. Therefore, QoS is used to prioritize speci fi c packets, such as voice, within a packet-switched network. However, it does not guarantee voice quality.

T.38 is the standard for transporting FAX transmissions, between G3 FAX devices over an IP Network.

RFC 1889, 3550 Real-time Transport Protocol provides end-to-end network transport functions suitable for applications transmitting real-time data, such as audio, video or simulation data over multicast or unicast network servers. RTP is a standardize protocol for delivering audio and video over the Internet

RFC 2327 Session Description Protocol is purely a protocol that negotiates between two endpoints to allow them to agree on a media type and format. It is intended for describing multimedia sessions and it is used for a wide range of networks and networking environments.

RFC 3261 Session Initiated Protocol is an applications layer control (signalling) protocol created speci fi cally for transmitting asynchronous data such as voice and video. SIP is currently the most used IP standard used to transmit Voice over the Internet.

23

ToS

DTMF

AF Class

EC

RFC 791, 1060,

1122, 1123,

1195, 1247,

1248, 1349,

2474, 3168

The type of service octet is part of the Internet Protocol header that specifi es the priority of the attached datagram (message).

RFC 4733

RFC 2597

RFC 3246

Dual Tone Multi-Frequency Tones - also known as touch tone

®

- De fi ned protocol for transmission of DTMF tones transmitted over a packetswitched network.

One part of QoS, is Assured Forwarding Classes. This allows the administrator to divide the IP Packets into one of 12 different classes.

In the event that the network becomes congested, the packets with the highest drp rate will be dropped.

Expedited Forwarding has the characteristics of low delay, low loss, low jitter, making it suitable for Voice, Video and other real-time services.

24

Feature Description

Table 4.1 System Feature Description Table

Feature

Access Control

Account Codes (Traveling COS)

Alarm (Station)

Alternate Attendant

Announcement Mailbox

Answer Position

Automated Attendant

Automated Daylight Savings

Automatic Hold

Automatic Line Select

Automatic Provisioning (PnP)

Automatic Routing Select

Backlit Display

Basic Calling

Busy Call Back

Busy Lamp Field (Busy Extension)

Call Abandon

Call Forwarding (6 types)

Call Operator

Call Park

Call Pickup - Group

Call Restriction

Call Routing

Call Waiting

Caller ID

Class of Service

Conference

Day & Night Service Mode

Daylight Savings Time

Default Setting

Direct Inward Dial (DID)

Direct Inward System Access

Distinctive Ringing

DNS Client

Emergency Call

Extension Password

Email delivery of voicemail message

FAX Detection

Flexible Numbering Plan

Hot Dial Keypad

Last Number Redial page 30 page 31 page 30 page 30 page 30 page 30 page 31 page 31 page 32 page 31 page 31 page 32 page 32 page 32

Page

page 27 page 27 page 28 page 28 page 28 page 29 page 29 page 29 page 30 page 30 page 30 page 30 page 26 page 26 page 26 page 26 page 26 page 26 page 26 page 27 page 27 page 27 page 27 page 27 page 27 page 27 page 27

Feature Page

Least Cost Routing (Call Routing)

Line Group Assignment

Live Call Record

Meet Me Page

Message Waiting Indication

Music on Hold

Mutual Mailbox (Group Mailbox)

Navigation Keys

Night Service (Service Mode)

Numbing Plan (Flexible)

Off Hook Preference

One Touch Record

Outside Calls

Paging (All Call and Zone)

Pause

Phantom Extension (Virtual)

Phonebook (Personal)

Phonebook (Public)

Power Fail Transfer

Programmable Buttons

Redial

Registration Server

Remote (Administration) Management

Service Mode

SIP IP Trunk (Maximum 4)

Soft (Interactive) Keys

Speed Dial page 34 page 34 page 34 page 34 page 34 page 35 page 35 page 35 page 35 page 35 page 36 page 35 page 32 page 32 page 32 page 33 page 33 page 33 page 33 page 33 page 33 page 33 page 33 page 33 page 34 page 34 page 34

Station Lock

Station Message Detailed Recording

System Speed Dial

System Time and Date

Time and Date in Display

Toll Restriction

Transfer

Traveling Class of Service

Trunk Group

Uniform Distribution/Hunt Group

UCD - Agent Login/Logout

Virtual Extension

Voicemail

Wizard Setup page 35 page 35 page 34 page 36 page 36 page 36 page 36 page 36 page 36 page 36 page 36 page 37 page 37 page 35

25

Access Control - Browser

For security, the

X

-25

is password protected with a programmable port, making it more secure. There are three different password levels; Administrator and Support, which both give you access to all aspects of programming and user which allows you to view con fi guration settings and statistics but not modify parameters.

Notes:

Only one administrator can log into the

X

-25

at one time. Additional attempts to enter the system will be Denied. The current administrator must logout or close their browser, without logging out, and wait for the system to automatically log you out, which will take up to fi ve minutes.

Account Code

Also known as “Traveling Class of Service” - This allows authorized users to make calls on restricted extensions. The systems recognizes the user after the codes is authenticated and brings their less restrictive

Class of Service to the new location. The user’s Class of Service remains active for 60 seconds after the termination of the call before the system reinstates the original restricted Class of Service.

Agent (UCD) Logon/Logoff

Agents (extensions) may dial a code, which takes them out of all UCD groups. Once the agent logs off, they will not receive any incoming UCD Calls. The agent needs to log back in to rejoin all UCD groups.

Alarm

Each

X-2020

connected to the

X

-25

system can be set to use up to three alarms, which can be programmed to play one time or set to always. The user can select between 11 (0 - 10) different ring tones. After the alarm is reached, it will play the programmed ring tone. In addition, it can be programmed to repeat up to 10 times, at a timed interval of 1 - 5 minutes.

Alternate Attendant

A second extension may be programmed as the Alternate Attendant. The Alternate answering position serves as a backup position to the primary attendant. Telephone line ringing will forward to the alternate answering position after the preprogrammed ring alternate position time expires.

Announcement Only Mailbox

Any physical or virtual voice mailbox can be programmed to be an announcement only mailbox. An announcement only mailbox may be used to make common announcements such as business hours, directions, mass schedules for a Church, etc. These mailboxes can be accessed from the automated attendant or the attendant can transfer a call directly to the announcement. After the announcement is played the call is disconnected.

Answer Position

Each of the four analog (PSTN) telephone lines and/or SIP Trunk telephone lines can be programmed to ring at the operator, auto attendant, extensions or UCD (hunt) group for both day and night. When set to operator

- callers will ring the extension that is programmed as the operator in the system. When set to auto attendant

- callers will ring one of the four auto attendant ports and be answered with the appropriate day, lunch, night, holiday or temporary outgoing message. When set to extension - calls will ring only the entered extension.

When set to Uniformed Call Distribution (UCD) Group - all members of the group (up to 16 members can be entered into each group) will ring.

Automated Attendant (Receptionist)

The system comes standard with an integrated four port Automated Attendant (Receptionist) which can perform up to four simultaneous task. All telephone lines, extensions and virtual mailboxes share these four ports. When the answer position, for a telephone line, is set to “Automated Attendant” the call is immediately answered and played the default or your customized main outgoing message (greeting).

26

Automatic Daylight Savings (NTP)

When the

X

-25

system is connected to the Internet it will automatically synchronize the date and time using Network Time Protocol (NTP). Therefore, when the time changes for daylight savings, the system will automatically change.

Automatic Hold

Automatic hold allows extension users to press a preprogrammed extension button known as direct station select (DSS) to announce a call without pressing hold fi rst. The telephone line call is automatically placed on hold. This allows busy extension users, such as the attendant, to answer multiple calls very quickly.

Automatic Line Select (Hot Line)

Users may select how their extension functions when lifting the handset or pressing the speaker button. An extension can be set to access a speci fi c outside line, a line group, or intercom (ICM) automatically when going off hook or pressing the speaker button. In addition, users may program a timer from 0 to 8 seconds, delay before the off hook action is taken.

Automatic Provisioning

The system comes standard with WAN Management Protocol (TR-069) which allows the system to use Auto

Con fi guration Server (ACS) to preform auto-con fi guration, provision, collection and diagnostics.

Automatic Route Select (ARS)

See Call Routing

Backlit Display

The

X-2020

SIP Telephone endpoints comes with a 6 line, 128 x 64 backlit display, which can be programmed to go into sleep mode, or stay lit.

Basic Calling

There are two different types of calling; Intercom, which are calls within the system and telephone line to an external location. When a dialed number is within the system numbering plan, it is considered an intercom call.

If the number is not within the system numbering plan, but matches an entry in the routing tables the call will be routed over the appropriate telephone line or line group. Related features: Numbering Plan and Call Routing.

Busy Call Back

Busy call back allows the user to dial a code when they call a busy extension to queue up for that extension.

When the called extension hangs up, the calling extension will ring, when calling extension lifts the handset, the called extension will begin ringing.

Busy Lamp Field (BLF)

Busy lamp fi eld also known as Direct Station Select (DSS) is a visual indication, usually a LED on a preprogrammed button that shows when an extension is busy. The Associated LED will be lit solid indicating that the extension or telephone line is busy.

Call Abandon

Call abandon is an timed signal which is sent from the telephone company to the system to indicate that a telephone line has disconnected. This is especially helpful when outside callers disconnect the call while they are on hold. The system receives a timed disconnect signal, which matches the preprogrammed call abandon time, from the telephone line provider, which forces the telephone line to go on-hook.

27

Call Forward

At default, all extensions are forwarded to voicemail. However, they can also use several other types of call forwarding such as; busy, direct, do not disturb, follow me, call forking, and Remote (External). These can be programmed using the web interface, which is easier, or by dialing the call forward code found on page 43 .

Busy Call Forward

Busy call forward, forwards all incoming calls to the forwarded destination only when the extension is busy.

Extensions that are busy forwarded with not ring when a second call is presented to them. However, an alert tone is heard indicating that a new tone is being routed to the forwarded destination.

Direct (Always) Call Forward

Direct call forward, forwards all incoming calls to the forwarded destination as soon as it is presented to the extension. An alert tone is heard indicating that a new call is being routed to the forwarded destination.

Do Not Disturb Call Forward

Do not Disturb (DND) call forward, forwards all incoming calls to the forwarded destination when a call it is presented to an extension in DND. An alert tone is heard indicating that a new call is being routed to the forwarded destination.

Follow me Forward

The follow me forward feature allows internal extension user to forward their extensions to a new destination This is especially helpful when waiting for an important telephone call but must go to another location, such as an impromptu meeting. An alert tone is heard indicating that a new call is being routed to the forwarded destination.

Call Forking Call Forward

Call forking is used to ring two destinations simultaneously. This feature will work for two extensions numbers, without a SIP Trunk, but with a SIP Trunk, you can ring an external number such as a cellular or home telephone. In addition, you may enter a second number in case the fi rst number is busy.

Remote (External) Call Forward

Remote (External) call forward allows extension users to forward their incoming calls to a remote destination such as a cellular or home telephone number. The extension user can change their forwarded destination from their extension.

Call Operator

The system supports both a primary and secondary (alternate) operator which can be accessed from any SIP telephone endpoint or the analog port by dialing “0”. Any extension, SIP telephone endpoint or FXS (analog telephone port) can be assigned as the primary and secondary operator. The operator extensions are de fi ned in the Numbering Plan.

Call Park

Call park, often called “Orbit”, is a way of placing a call on hold, where anyone within the system can access that call by dialing the call pickup code. The park location is de fi ned in the numbering plan (the default call part locations are 731, 732, 733 and 734.

28

Call Pickup Group

Any extension SIP telephone endpoint can dial star “

*

” to pick up a telephone line that is ringing at a different extension. If multiple telephone lines are ringing the oldest ringing line will be accessed.

Call Restriction

When making a telephone line call all digits dialed will be compared to the telephone’s Class of Service and

Restriction Table. The call Restriction Table allows the administrator to create a rule by entering a range of digits (From - To), Trunk Access, Class of Service (COS). The system has eight classes of service, Class of

Service zero (0), which has no restrictions and Class of Service seven (7), which is the most restrictive. The call restriction table is made up of two tables, an allow table and a deny table. Each entry in either table, allow or deny, is associated with a Class of Service. The combination of the entries in the allow and the deny table makes up the Class of Service. There are forty (40) call restriction tables and they work in the following way:

1. If there are no entries in either the allow or deny tables, all calls are allowed.

2. If there are entries in either table the call will be evaluated in the following manner.

• Deny Table - If the dialed digits match an entry in the deny table the call is denied. If the dialed digits do not match an entry in the deny table, the call is sent to the allow table.

• Allow Table - If the dialed digits match an entry in the allow table the call is allowed. If the dialed digits do not match an entry in the allow table, the call is denied.

Call Restriction Table -- Allow

1

No.

2

From

0

901

To

899

#

Trunk Access

Y

/N

Y

/N

Call Restriction Table -- Deny

1

No.

2

From

900

966

To

900

966

Trunk Access

Y/

N

Y/

N

COS

2

2

COS

2

2

Remove

Y/N

Y/N

Remove

Y/N

Y/N

Edit

Edit

Edit

Edit

Edit

Edit

Change Order

Up/Down

Up/Down

Change Order

Up/Down

Up/Down

In these examples, any time a telephone number of 900 or 966 is dialed, the call will be denied.

Call Routing

When making a call all digits dialed will be compared to the rules entered in the Call Routing Table. The call routing table is built using one or more of the forty (40) different routing rules. Each call routing condition (rule) directs the dialed digits to a speci fi c route and is made up of eight parameters, which include the “From” and

“To” dialed digits, “Minimum” and “Maximum” number of digits to evaluate, number of digits to “Delete” or

“Insert” before dialing the numbers over the “Destination” route (line group).

Call Routing Table

No.

1

From

913

To Min

913 10

Max

10

Del

0

Insert

1

Destination

Group 1

Remove

Y/N

Edit

Y/N

Change Order

Up/Down

2

0 912 0 99 0 Group 1 Y/N Y/N Up/Down

3

914 999 0 99 0 Group 1 Y/N Y/N Up/Down

This is an example of a “Home” area code for someone in Kansas. With these entries, anyone who dialed a 10 digit number with the area code of 913, the system will automatically insert a 1 in front of the number dialed.

29

Call Waiting

While on a call with the

X-2020

telephone you can be alerted to a second call. In the display, you will see the second call, and have the ability to pick up the call or let it forward to voice mail. This feature will not work if your telephone is busy forwarded.

Caller ID

The system is equipped to receive caller ID (requires a subscription) from the telephone line provider and will, at default, pass the information to a ringing telephone (SIP or Analog) extension.

Class of Service

Each extension in the system is assigned one day and one night class of service, which determines the extension’s dialing privileges. There are eight different classes of service which are de fi ned in the Call

Restriction Table. A Class of Service (COS) of seven has the most restriction whereas a COS of zero (0) has no restrictions. (See Call Restriction and Call Routing)

Conference

The systems can conference, join together, multiple telephone (PSTN or SIP) lines or extensions, or a combination of both, to the maximum of three connections so that multiple parties can speak together simultaneously. The system also has one Conference Room, which allows up to 3 parties to conference together by dialing the conference room code. (The default code is 300)

Day & Night Service Mode

The system can run in either day or night mode and can be programmed to automatically switch between day and night mode.

Daylight Savings

The system supports manual or automatic synchronization of daylight savings. When set to automatic, and the

WAN port is connected to the Internet or your existing LAN, the system will automatically change from standard to daylight savings time. When set to manual, the administrator will have to enter the update manually.

Default Setting

Using the “Restore Default” feature found in the Management area of programming will allow the administrator to reset the system back to factory default. This will also reset some of the SIP telephone endpoint parameters such as Line Keys, Call Forward Settings, Automated Answer, Phone Lock and Call Waiting. However, it may not reset any system prompts that have been rerecorded.

Direct Inward Dial (DID)

Using the SIP trunks, the system can support up to 50 Direct Inward Dial (DID) numbers. These numbers share with the connected (up to four) SIP Trunk positions. The system has a special DID ring table, which allows the administrator to direct the incoming DID numbers to a speci fi c extension, automated attendant, UCD group or voice mailbox.

Direct Inward System Access (DISA)

DISA allows an incoming caller to enter a code into the automated attendant to gain access to system resources. At default this feature is disabled. Enabling this feature could cause unwanted long distance charges, which are the sole responsibility of the owner of the system.

Direct Telephone Line Access

Each extension can program any programmable button to be a direct access button to a PSTN or SIP Trunk telephone line. When the button is pressed they will have direct access to the telephone line.

30

Distinctive Ringing

Telephone Line

Each Telephone Line (PSTN or SIP Trunk) can be programmed to ring with one of eleven different ring tones.

Extension

Each

X-2020

telephone endpoint can be programmed to ring with one of eleven different ring tones. When a telephone line rings at an extension that has set distinctive ring, the telephone line ring tone will override the station distinctive ringing.

Domain Name Server (DNS)

A domain name server is a “Phonebook” for the Internet. It translates “Human Relatable” names such as www.

google.com from the numeric IP Address 64.233.187.99. The DNS can be a local or remote server and it is a essential part of the Internet.

Emergency Call

The system, regardless of Class of Service, Call Routing, call Restriction or Phone lock programming, will not block any of the fi ve emergency numbers that are programmed into the emergency call table. At default, 911 is programmed into the table.

Note:

Numbers in the Emergency Call table cannot con fl ict with any numbers in the numbering plan.

For example, when using 3 digit extension numbers do not use “911” as one of the extension numbers because it will cause a con fl ict within the system.

Extension Password

All extensions in the system are assigned a password that is used to access their voice mail and when using the phone lock/unlock feature. In addition, there is an administrator password that is required when connecting to the telephone using an Internet browser.

EMail Delivery of Voicemail Message

The voicemail has the ability to send a new voicemail message to a user’s email address. The system uses

Simple Mail Transport Protocol (SMTP) to send the vocemail message as a standard “WAV” fi le, which can be reviewed by most smart phones or multimedia personal computer. This requires the

X

-25

system to have its own Email address, such as [email protected].

FAX/Modem detection

The

X

-25

supports both FAX (T.38) and Modem Detection and auto-fallback to G.711, from an analog telephone line to the FXS (Single Line Port) in the system. Once the auto attendant answers the call it will listen for the “CNG” (FAX and Modem) tone. If the tone is heard the call is automatically transferred to the FXS

(Default extension 125) extension, otherwise, the caller will hear the systems main greeting.

Flash

The Flash key (or hook switch) on an analog telephone (Single Line Telephone) connected to the system can be used to activate features such as placing a call on hook, picking up the held call, or when transferring a call to another destination.

31

Flexible Numbering Plan

The

X

-25

is preprogrammed with a default numbering plan which you may customize. Some features show

“Start...”, which means that the number shown is the fi rst number of the sequence. For example, Start PSTN

Line Number 701, which is line 1, lines 2 - 4 will be 702, 703 and 704. When changing the numbering plan it is important to remember that the numbers entered cannot con fl ict with each other or the numbers entered in the emergency call table, such as 911.

Con

fi

gure Description

Start Extension Number

End Extension Number

Default Numbers

101

125

FXS Phone Extension

Operator Speed-Dial Number

AA/Voicemail Service Number

Start Virtual Extension Number

Start PSTN Line Number

Start SIP Trunk Number

Start Trunk Group Number

All Paging Number

All Paging Range

Paging Group Start Number

UCD Group Start Number

System Speed Dial

Start Call Park Number

Conference Room

125

0

450 - additional 451 - 459

830 - additional 831 - 846

701 - additional 702, 703, 704

711 - additional 712, 712, 714

80 0 - additional 81, 82, 83

400

LAN/WAN/Booth

401

430

600

731 - additional 732, 733, 734

300

Day/Night Alternate Day/Night

(1) 401, (2) 402, (3) 403

(1) 430, (2) 431, (3) 432, (4) 433

600 through 699

Hot Dial Keypad

The

X-2020

supports Hot Dial Keypad dialing, which allows you to dial a telephone number without lifting the handset or pressing the speaker button. To speak privately, just lift the handset.

Last Number Redial

Last number redial, also known as Redial or Call Log, allows you to select previously dialed, received or missed telephone numbers by selecting them from a list stored on the

X-2020

telephone. This will require an entry in the Call Restriction Table, for your “Home Area Code”.

Least Cost Routing

See Call Routing

Line Group

Each telephone line in the

X

-25

is assigned to one of four trunk groups, which are used to group similar trunks together. For example, all PSTN lines in group 1 and SIP Trunks in group 2.

Live Call Record

Also known as One Touch Record, which allows extension users to record the current conversation. Live call record is extremely helpful for remembering the telephone numbers or addresses when a pen and paper are not readily available. The recording is placed in the user’s personal mailbox. This feature works with

X-2020 phones registered on both the LAN and the WAN.

Note: This feature may violate privacy laws if used in a manner that is inconsistent with requirements of these laws. Manufacturer assumes no responsibility with regard to the use of this feature. It is provided for virtue of ethical use only. The user is responsible for using this feature appropriately considering all applicable laws.

32

Meet me page

Meet me page allows an extension user to dial a code from any extension within the system and be connected to the person that just completed a page. Once the call is established the paging port is released and the two parties will converse privately.

Message Waiting Indication (MWI)

Whenever a new voice mail message is left for an

X-2020

telephone the light bar above the LCD display will fl ash and the display will update to indicate that there is a new voicemail message. The Display will show how many new voicemail messages you have.

Music on Hold

The system has one prerecorded music on hold (MOH) fi le that plays whenever a caller is placed on hold. The administrator can change the MOH by uploading a standard “WAV” fi le.

Mutual (Group) Mailboxes

The

X

-25

uses Virtual Mailboxes as special mailboxes that can appear on multiple telephone extensions. This allows a group of extensions users to share access to the same mailbox. When a new message is left in the mailbox, all extensions with a programmed button of that virtual mailbox will light, indicating that there is a new voicemail message.

Navigation Keys

The

X-2020

comes equipped with “Cell Phone Like” navigations keys, which are used to scroll through features, lists and programming parameters. They allow the user to go up, down, left right and the center key is used as Select, Enter or to say “OK” and con fi rm the parameters entry.

Night Service

The system can operate in two modes; day and night. The Night mode can be used to change the extension’s

Class of Service, where telephone lines ring and auto attendant greetings. Each extension is assigned a day and a night Class of Service, which can be used to specify dialing privileges. Thus, controlling the amount of unauthorized calls placed at night.

Numbering Plan

See Flexible Numbering Plan

Off Hook Preference

Similar to Automatic Line Select and Hot Line, the user may select to have their telephone go directly to a speci fi c telephone line, line group, dial a group of extensions or a speci fi c extension, or even make an outside

Call by simply going off Hook or pressing the speaker Button.

One Touch Record

Also known as Live Conversation Record allows extension users to record the current conversation. Live call record is extremely helpful for remembering the telephone numbers or addresses when a pen and paper are not readily available. The recording is placed in the user’s personal mailbox. This feature works with

X-2020

phones registered on both the LAN and the WAN.

Notes:

This feature may violate privacy laws if used in a manner that is inconsistent with requirements of these laws. Manufacturer assumes no responsibility with regard to the use of this feature. It is provided for virtue of ethical use only. The user is responsible for using this feature appropriately considering all applicable laws.

33

Outside Calls

Once Authenticated, and

X-2020

telephone can dial without going off hook, pressing the speaker button, or accessing a telephone line. In addition, the user can press the softkey under “Backsp” to delete an incorrectly dialed telephone number. Once the “Dial Time-out” timer expires (default 5 seconds), or the user press “Dial” under the display or the center navigation key (Check) the call is sent to the system for processing.

Paging

All Call Page

When doing an all call page, all LAN and WAN

X-2020

telephones (within the same subnet) that are idle will receive the page announcement. Remote telephones, or phones not on the same subnet will not receive the page.

Zone Page

Each extension can be placed into one or more page zones. This allows speci fi c areas to make a page announcement without interrupting everyone on the system. When the page zone is dialed, all LAN and

WAN

X-2020

telephones (within the same subnet) that are idle will received the page announcement.

Pause Insertion

Pause is a momentary delay in dialing when placing an outgoing PSTN or SIP trunk line from the stored number such as a speed bin. In addition, the system will automatically enter a momentary pause when an international number is dialed. To insert a pause when programming a speed dial bin, use either a upper or lower case “P”.

Phantom Extension (Virtual)

There are forty (16) special virtual extensions, which are actually mailboxes and not an extensions, which are used for personnel that needs a presence but not a physical telephone, such as outside salesmen. In addition, these mailboxes may be used for a group of individuals such as an inside sales group.

Phonebook

There are two types of phonebooks, personal and public. The personal phonebook is for the private use of the user that enters the Number and the public phonebook may be downloaded by anyone that has access to the fi le.

Private

Each extension has a phonebook for their exclusive use. The phonebook holds up to 200 different numbers that are stored alphabetically by the name and can be grouped by family, friends, colleague, and VIP. In addition, if incoming Caller ID matches one of these entries, the call can be assigned a distinctive ring tone.

Public

The public phonebook is a list that the administrator creates and maintains in a centralized location allowing all authenticated

X-2020

telephones to link to the list. Each user has the ability to import the list and have access to the numbers.

Power Failure Transfer

In the event of a power failure, the fi rst PSTN (Line 1) will automatically connect to the FXS port labeled “TEL” in the system.

Programmable Buttons

Each

X-2020

telephone has the ability to program the four buttons labeled 1, 2, 3, and 4. At default, these buttons are preprogrammed as telephone lines 1, 2, 3 and 4.

34

Redial

Also known as Last Number Redial or Call Log, allows you to select previously dialed, received or missed telephone numbers by selecting them from a list stored on the

X-2020

telephone.

Registration Server

The system is equipped to act like a registrar server for both telephone end points and SIP trunks, which eliminates any possibility of a numbering con fl ict.

Remote Management

The system combines both Proxy and Registrar servers in its application. For a Registrar server, it acts as the front end to the location service for a domain, reading and writing mappings based on the contents of the

Register requests. The location service is then typically constructed by a proxy server.

Service Mode

There are three service modes; Day, Night and Time. When the system is in day mode, the day outgoing message will play and the day class of service will be referenced when an extension dials a telephone number.

Night mode, the night outgoing message will play and the night class of service will be referenced when an extension dials a number. If the system is set to time mode, it will automatically switch between day and night modes and the associated classes of service for day and night.

SIP Trunk

The system can support up to 4 SIP uplink servers, known as SIP Trunks. These trunks, once authenticated, are treated as any other telephone line in the system. Including the normal programming such as Call Routing,

Call Restriction, and Trunk Groups. In addition, the system may be provisioned for Direct Inward Dial (DID) private numbers, which are only available over SIP Trunks. SIP Trunks are required when using the Call

Forking Call Forward feature with using an external telephone number.

Soft Interactive Keys

There are four buttons under the

X-2020

telephone display that change their function, to assist the use as they use the telephone. For example, when the phone is idle, the left soft key shows “Menu”, which changes when the speaker button is pressed, to show “NUM” and the third key shows “SPD”.

Speed dial

The

X-2020

telephone has a special location for your private use of frequently dialed numbers. Unlike the phonebook, these numbers are stored by location number 0 - 9, not alphabetically, and can only be accessed by you by pressing the down navigation key from an idle telephone.

Station Lock

Using an extension’s password, users can lock their telephones. This helps reduce unauthorized users from using an extension that may have an unrestricted class of service. The use of station lock, may cause that extension to be restricted from calling 911!

Station Message Detailed Recording (SMDR)

This feature is used to monitor and report on incoming and/or outgoing telephone line (PSTN or SIP Trunk) calls and displays them chronologically by date. The SMDR information stores telephone line used, extension number, time and date, and the length of each call. For further evaluation, you may copy this table and paste it into Microsoft excel.

System Speed Dial

See Phonebook Public

35

System Time and Date

When connected to the Internet the system uses Network Time Protocol (NTP) to synchronize the time and date. In addition, the date and time can be set manually.

Time and Date in Display

The fi rst line on the LCD of the idle

X-2020

telephone shows the date and time. The time format can be changed from the default, “USA Time 12 Hour” to “USA 24 Hour” or “European 12 and 24 Hour” format. When using European format, the date will also change, after 1 minute, from MM/DD/YY to DD/MM/YY format.

Toll Restriction

See Call Restriction Table

Transfer

Calls that are answered by a user at one telephone may be transferred to another destination, such as a different extension, virtual extension and UCD hunt group.

Traveling Class of Service

Also known as “Account Codes” - This allows authorized users to make calls on restricted extensions. The systems recognizes the user after the codes is authenticated and brings their less restrictive Class of Service to the new location. The user’s Class of Service remains active for 60 seconds after the termination of the call before the system reinstates the original restricted Class of Service.

Trunk Group

All Trunks are automatically placed into one of four trunk groups, which are used to group trunks (PSTN or

SIP) with “Like” programming such as a local and or long distance telephone line.

Uniform Call Distribution (UCD) or Hunt Group

The system has four uniform call distribution (UCD) groups (Hunt Groups), each can support up to 16 extensions. Each UCD can be programmed as an all ring, linear or distributive ring group and if unanswered the calls can be routed to another destination such as an automated attendant menu and greeting, directly to an extension (physical or virtual) or directly to an extension’s mailbox.

All Ring

When set to all ring, all authenticated extensions that are programmed to ring will ring simultaneously.

Linear

When set to Linear the extensions are rung in the order that they are entered into the group. The system checks each extension if it is idle, it will ring, if it is busy the system will check the next extension until it fi nds an idle extension or until the over fl ow timer expires.

Distributive

When set to distributive the calls are placed into queue and the system fi nds the agent that is on-hook and idle the longest and will ring that member fi rst.

UCD Agent Logon and Logoff

An Agent (extension) can be programmed into one or more UCD Groups. The Agent may dial a code, to take them out of all of the UCD groups, so that they stop receiving additional UCD Calls. This is helpful when an agent is out of the of fi ce or going to Lunch. When the agent returns, they just dial a code and they will be logged back into all of the UCD groups, in the same order that they were in before they logged out.

36

UCD Reroute

All UCD groups have the ability to reroute unanswered calls to an automated attendant menu greeting, voice mailbox, or physical or virtual extension. If required, a mailbox can be programmed as an announcement only, which will play a message and then disconnect the call.

Virtual Extension (Phantom)

There are sixteen (16) special virtual extensions, which are actually a mailbox and not an extension, are used for personnel that need a presence but not a physical telephone, such as outside salesmen. In addition, these mailboxes may be used for a group of individuals such as an inside sales group.

Voicemail

The system has an integrated automated attendant and voicemail system with 32 hours of message storage.

Each authenticated extension, plus any virtual extensions have access to a password protected voice mailbox.

For extensions that should or would not use a voice mailbox, it can be disabled. In addition, the administrator can program each voice mailbox to have e-mail delivery of a voicemail message. After a message is successfully sent to an email address the mailbox can be programmed to save the message as new, save it as old, or delete the message completely.

Wizard (Setup)

To assist in the installation of the of your new system, you may use the Wizard Setup. This will guide the administrator through con fi guration of the WAN, LAN, Wireless and Time settings.

37

Notes:

38

System Feature Codes

Feature

Agent Logon/Logoff

Busy Callback

Call Forward - Call Forking (requires a

SIP Trunk)

Programming Sequence

Log on *91

Log off **91

Call Ext Dial 6

Cancel *66

*26 + t + Ext t =

0 = ICM

1 = Outside

2 = Both

Ext = Extension Number

Call Forward - Direct

Call Forward - Busy

Call Forward - No Answer

Call Forward - DND

Cancel **26

*21 + t + D t =

0 = ICM

1 = Outside

2 = Both

D=

Ext or Voicemail or UCD

Cancel **21

*22 + t + D t =

0 = ICM

1 = Outside

2 = Both

D=

Ext or Voicemail or UCD

Cancel *22

*23 + t + D t =

0 = ICM

1 = Outside

2 = Both

D=

Ext or Voicemail or UCD

Cancel *23

*24 + t + D t =

0 = ICM

1 = Outside

2 = Both

D=

Ext or Voicemail or UCD

Cancel *24

39

Page

page 42 page 42 page 45

Browser

N

N

Y page 43 Y page 43 Y page 43 Y page 43 Y

Feature

Call Forward - Follow me

This is programmed from the new extension

Call Forward - Remote

Call Park

Call Pickup

Call Waiting

Class of Service (Traveling)

Conference (3 way)

Do Not Disturb (DND)

Programming Sequence

*25 + t + Ext + * + pswd t =

0 = ICM

1 = Outside

2 = Both

Ext =

Extension Number pswd

The voicemail password

Default is 4 zeros (0000)

Cancel *25 + Ext + * + pswd

*21 + t + * + pswd + * + O

*22 + t + * + pswd + * + O

*23 + t + * + pswd + * + O + T

*24 + t + * + pswd + * + O

*25 + t + * + pswd + * + O t =

0 = ICM

1 = Outside

2 = Both pswd

The voicemail password

Default is 4 zeros (0000)

O =

Outside Number

T =

Time to wait before forward

Cancel = **2x

x = 1 ~ 5

Default Numbering Plan

731, 732, 733, 734

*53 + Extension

*98

Cancel **98

*55 + Ext + pswd

Ext =

Extension pswd =

The voicemail password

Default is 4 zeros (0000)

Press Hold while on a Call

Press the down navigation key

Make a second call

When answered

Press the conference button

*4

Cancel **4

Page

page 46 page 48 N page 48 N

Browser

Y page 43 Y page 47 page 47 page 47 page 48

Y

N

Y

N

40

Feature

Extension Feature Reset

Feature Button Programming

These parameters may be easier to program through the GUI

Feature Button Reset

Page Allow/Deny

Phone Lock/Unlock

Service Mode (Attendant Only)

Programming Sequence

*69 + Extension or Administrator

Password

*70 + BN + FT

BN =

Button number

Telephone 01~04

Sidecar 05~28

FT =

Feature Type:

00 = Null

01 = Extension Number

02 = Telephone Line Number (PSTN/

SIP)

03 = Call Park Dial Code

04 = Feature Key + Feature Access

Code

05 = Others (Outside Number)

06 = Do Not Disturb

07 = Live Record

08 = Virtual Extension

*68 + pswd pswd =

Voicemail Password

*99 Page Deny

**99 Page Allow

*97 + pswd

**97 + pswd pswd =

Voicemail Password

*790 - Toggles between each mode

Go Directly to a Mode

*791 = Day Mode

*792 = Night Mode

*793 = Time Mode

Page

page 49 page 49 page 50 page 51 page 51 page 51

N

N

N

Browser

N

Y

N

41

Agent Log on/off - UCD Group

• * 91 - Agent Log on

• ** 91 Agent Log off

Description:

An extension programmed into a UCD group is considered an Agent. At times, such as Lunch, an agent will want to log out of a UCD group. When they return they will want to log back into the group.

Operation:

While idle, dial **91 to log out off the group for a break, then *91 to log back into the Group.

Notes:

1. Only extensions programed into one or more UCD group can use this feature

2. When an agent logs out, they log out of all UCD Groups

3. When an agent logs in, they log into all UCD groups

4. There is no visual indication (Lamp or LCD) when an agent is logged off

Busy Callback

Description:

If you call a busy extension, you may dial *6 to activate “Callback”. When the extension goes idle, they will receive ringing. When they answer that call, your extension will begin ringing when they go off hook.

Operation:

A con fi rmation tone is heard once the busy callback feature is enabled.

You may disable the callback by dialing *66

Notes:

1. Busy callback will not work if the called extension has busy call forward enabled

42

Call Forward

There are four different types of call forwarding; Always (direct), Busy, No Answer and DND, each call can be forwarding to an internal extension physical or virtual, voicemail, UCD, or to an external telephone number such as a cellular telephone. This allows the user to customize how calls to their extension will forward. In addition, intercom and telephone line calls can be programmed to go to the same or different locations.

Operation:

These are two programming procedures. One for Internal and one for external. These can also be programmed using a standard Internet Web Browser.

Call Forward - Internal

Dial the following to forward calls to internal locations - * + CFW + t + DDD

CFW =

21 = Always (Direct) Forward

22 = Busy Call Forward

23 = No Answer Call Forward - This entry adds a “T” at the end (* + CFW + t + DDD + T

24 = Do Not Disturb

• 0 = For Intercom

• 1 = For outside Lines

• 2 = For both intercom and outside lines

• Extension, physical or Virtual

• Wait time (0 to 60 seconds)

Examples:

* 21 2 450 = Direct forward to voicemail,

* 22 2 124 = Busy call forward to Extension 124

To Cancel the forwarding dial ** + CFW

Examples:

** 21 Cancel Direct Forward

**22 Cancel Busy Forward

Forwarding can be done using the Web Browser - click on the “Phone” page and locate “Call Forwarding.

43

Call Forward - External

External Call forward allows you to forward your extension to an external telephone number. This will require one incoming and one outgoing telephone line to complete this operation. The call, once forwarded are monitored by the FXO to FXO Call Duration time, which, at default, is set to 5 minutes.

Operation:

Call Forward - External

* + CFW + t + * + pswd + * + Outside Number

CFW =

21 = Always (Direct) Forward

22 = Busy Call Forward

23 = No Answer Call Forward - This entry adds a “T” at the end (* + CFW + t + DDD + T

24 = Do Not Disturb

• 0 = For Intercom

• 1 = For outside Lines

• 2 = For both intercom and outside lines

• Voicemail password default is 4 zeros (0000)

• Outside Number =

• Any 7 or 11 digit telephone number such as a home or cellular telephone

• Wait time (0 to 60 seconds)

Examples:

* 21 2 450 = Direct forward to voicemail,

* 22 2 124 = Busy call forward to Extension 124

To Cancel the forwarding dial ** + CFW

Examples:

** 21 Cancel Direct Forward

**22 Cancel Busy Forward

Notes:

1. Follow me forward is an intercom function only

2. Direct call forward overrides all other forwarding, followed by DND and then Busy/No Answer

Forwarding

3. When using external forward, it will require one inbound and one outbound telephone line to function correctly. Therefore, each call takes two telephone lines.

4. Once a call is established, the FXO to FXO Call Duration Time restricts the length of each call.

44

Call Forward - Call Forking

Description:

This feature will allow a transferred telephone line or intercom call to ring at two simultaneous destinations, such as an extension (LAN/WAN) or a cellular telephone. When one party answers the call both stops ringing.

*** When Call Forwarding - Call Forking is used to an external number requires a SIP Trunk!

Operation:

To activate:

• *26 + t + Extension Number

• *26 + t + * + pswd + * + Outside Number

• 0 = For Intercom

• 1 = For outside Lines

• 2 = For both intercom and outside lines

• Mailbox password - default is 4 zeros (0000)

To cancel:

• **26

Notes:

• This feature will not work when the extension is programmed as the attendant or alternate Attendant

• This feature will not work for calls that ring directly or calls that are transferred into a UCD group

• Telephone line calls may require that it is transferred to activate this feature

• This feature, if forwarded to an external number, will only work with one or more SIP Trunks

• This feature will work to ring your extension and the entered extension within the same system

• Phone must be within the same subnet for intercom call forking to work correctly

45

Call Forward - Follow Me

Follow me forward allows the user to use a different telephone extension and still receive their calls. Go to the new location and enter the following information. Don’t for get to dial the “*” before the password or the enter will not work.

Operation:

Call Forward - Follow Me

*25 + t + Ext + * + pswd

• 0 = For Intercom

• 1 = For outside Lines

• 2 = For both intercom and outside lines

• Extension Number

• pswd

• The Voicemail password 4 zeros (000)

To Cancel the forwarding dial ** + CFW + * + pswd

Examples:

** 25 124 * 0000

46

Call Park

Call park, often referred to as “Putting a call into Orbit” allows extension users to place a call into a special holding area that can be retrieved by any other extension in the system by dialing the Park Answer Code.

Operation:

While on a telephone line call, the extension presses a preprogrammed call park button to park the call. Any other extension in the system can dial the park code or press their preprogrammed button to retrieve the call.

Notes:

1. Only extension with a programmed call park button is allowed to park a call

2. Any extension that dials the park code while a call is placed in a park location, is able to retrieve the call

3. A call placed into a park location will receive Music on Hold

Call Pickup

This feature allows the user to pickup a call that is ringing at another extension.

Operation:

While a call is ringing at another extension, press the preprogrammed call pickup button or dial the call pickup code, *53 + Extension Number. If the extensions are in the same pickup group the call will be picked up, otherwise the extension will receive error tone.

Notes:

1. Call pickup does not work with the FXS (analog (SLT) telephone).

2. Both extensions must be in the same Pickup Group.

Call Waiting

When using an

X-2020

telephone you can enable call waiting which will send an special alert tone to your telephone, indicating that a second call is ringing your extension. This tone can be disabled. If busy forward is programmed, this feature will not work.

Operation:

To enable Call Waiting - dial *98 - this will allow the second call to ring.

To disable Call Waiting - Dial **98 - this will not allow the second call to ring.

Notes:

1. This feature only works with the

X-2020

telephone

47

Class of Service - Traveling

This feature allows the user to roam from one extension to another and retaining their dialing privileges, regardless of the telephone’s programmed Class of Service

Operation:

When making a call from a telephone extension with a more restrictive class of service, enter *55 + Your extension number + Your voicemail password, default is 4 zeros (0000). You will now be able to place your call.

This extension retains the new class of server for one minute after the call has been disconnected.

Notes:

1. The extension retains the new class of server for one minute after the termination of your call.

Distinctive Ringing

At default all of the

X-2020

extensions ring in the same way. However, each user may select from eleven (11) different ring tones making it easier to determine when their telephone is ringing. In addition, each telephone line (PSTN or SIP) can be programmed with a distinctive ring tone making it easier to determine which line is ringing.

Operations

This can be programmed using the telephone menu or using a standard Internet Web Browser.

Notes:

1. In the event that both a telephone line and an extension telephone is set to have a distinctive ring, the telephone line ring assignment takes Precedence.

2. Priority of distinctive ringing:

• Caller ID ring type is referenced fi rst

• Telephone line ringing is referenced second

• Telephone extension is referenced third

Do Not Disturb (DND)

When DND is active all calls to the telephone is blocked. When DND call forward is set, calls will forward to the

DND destination such as voicemail. If not, the call will receive a busy signal.

Operation:

From an Idle telephone dial * 4 to enable DND and block calls

From an idle telephone dial **4 to disable DND and allow calls

Notes:

1. DND forwarding overrides all other forwarding, when DND is enabled, except Direct Call Forward.

2. This feature can be disabled by the system administrator.

3. When DND is enabled, the user will receive stutter dial tone when they go off hook.

4. When using the

X-2020

telephone and DND is enabled, a special ICON will appear on the display showing a small “X” in the upper right corner.

5. Other extensions will not receive an indication that an extension is in DND until they call the extension.

48

Extension Feature Reset

This feature is a quick way to deactivate several features that have been changed from factory default.

Operation:

From the extension dial *69 + The extension’s voicemail password or the administrator password

The following will be set back to factory default:

• All programmed buttons are returned to default

• Phone Lock is disabled

• All programmed call forwarding is removed

• DND is disabled

• The Extension (Agent) is logged into all programmed groups

• Auto Answer is disabled

• All programmed distribution lists are deleted

Notes:

1. This is good when troubleshooting extension anomalies

Feature (Flexible) Button Programming

The four buttons on the

X-2020

can be reprogrammed to accommodate a telephone line or one of the system features. At default all four buttons are programmed as telephone lines 1 ~ 4. All of these feature can be, and may be easier to programmed using a standard Internet Web browser.

Operation:

From an Idle

X-2020

telephone dial *70 + BN + FT

1. BN = The button to be programmed; 01 - 04

2. FT = The numeric value of the of the feature code

• 00 = Blank Button

• 01 = Extension; can be a physical or virtual extension

• 02 = Telephone Line (PSTN or SIP)

• 03 = Call Park; you must enter the Park locations. Default are 731~734

• 04 = Feature key; you must enter the feature code. Such as *91 Agent Log in or 400 Page

• 05 = Others; such as a frequently dialed number. Just enter the number as it would be dialed.

• 06 = Do Not Disturb - There is no need to enter *4 or **4 they system does it automatically

• 07 = Live Record

• 08 = Virtual Extension; you must enter the extension number default is 830 - 846

Notes:

1. Most feature can be programmed on a button

2. Some features require one button to enable and another to disable a feature

3. Some features require a button to use.

Examples are on the next page:

49

Programming Buttons - Example

Table 5.2 Call Park on Button 4

BN Program Code

*70

BN Number

04

Call Park

03

Table 5.3 Agent Log On/Off on Buttons 3 and 4

BN Program Code BN Number

*70 03

*70 04

Feature

04

04

Park Location

731

Entry

*710403731

Log on/off codes

*91 (Off )

**91 (On)

Entry

*700304*91

**700404**91

Table 5.4 Do No Disturb on Button 4

BN Program Code

*70

BN Number

04

DND

06

No Code Needed Entry

*700406

Feature Button Reset

The feature is used to bring the programmed buttons back to factory default. If using the

X-2020

telephone, the buttons on the phones will be reset to PSTN lines 1~4.

Operation

Dial *68 + The extension’s mailbox or admin password

Notes:

Hold Reminder

Each time the programmable “Hold Reminder” timer is exceeded, a reminder tone will be heard at the extension that placed the call on hold.

Operation:

Each extension can enable or disable the hold reminder as well as adjust the length of the timer.

Notes:

1. These features can be programmed using the telephone or using a standard Internet Browser

LCD & Interactive Buttons

The

X-2020

has four interactive “Soft Buttons” that change as the phone is being used. These soft buttons will assist you with the programming and operation of your phone.

Operation:

Notes:

50

Paging Allow/Deny

This feature allows the user to enter a code to allow or deny paging at their extension.

Operation:

To enable paging deny (to block paging at your extension) dial *99

To disable paging deny (to allow paging at your extension) dial **99

Notes:

Phone Lock/UnLock

The phone Lock/Unlock feature allows the user to lock their extension to prevent someone from making unauthorized calls from their extension. The phone lock/unlock feature does not block intercom calls or any calls that are entered into the “Emergency Numbers list, but it will block all other telephone line (PSTN or SIP) calls.

Operation:

To lock the phone dial *97 + the extension’s mailbox password the default password is four zeros (0000)

To unlock the phone dial **97 + The extension’s mailbox password the default password is four zeros (0000)

Notes:

1. Locked extension’s can only make intercom or emergency calls

Service Mode

The operator has the ability to change between the system’s three service modes; Day, Night and Time. When the system is in day mode, the day outgoing message will play and the day class of service will be referenced when an extension dials a telephone number. Night mode, the night outgoing message will play and the night class of service will be referenced when an extension dials a number. If the system is set to time mode, it will automatically switch between day and night modes and the associated classes of service for day and night.

Operation:

Only the programmed attendant has the ability to swap between the service modes:

• Dial *790 - displays the current mode

• Dial *791 to change the system into day mode

• Dial *792 to change the system into night mode

• Dial *793 to change the system into time mode, to allow the system to automatically switch between modes based on the programmed “Service Time Mode Table”.

51

Notes:

52

Programming

The

X

-25

system can be programmed using a standard Internet browser, such as Windows ® Internet Explorer.

To log into the system, connect a Personal Computer (Desktop or Laptop) to the LAN port of the

X

-25

. Once the computer is connected to the

X

-25

you will be able enter the IP address of system, which at default is

192.168.10.1.

Connecting

Open Internet Explorer and in the address bar enter 192.168.10.1 and press enter.

This will bring up the Login window

The User name to log into the

X

-25

system is admin2583 and the password is admin plus the last 6 alphanumeric characters of the systems MAC Address. The MAC Address can be found on the back of the system (see the label below) and is written, xx.xx.xx.xx.xx.xx. Enter the alphanumeric characters in lower case, with no spaces, for example cecdc5.

53

Programming Parameters

There are eight major sections that make up the programming parameters of the

X

-25

system. Two sections,

“Device Information”, which shows the current networks’ status and “Diagnostics”, which shows the status of the WAN/LAN, Standard PSTN and SIP IP telephone lines, the automated attendant ports, and the FXS,

Analog (SLT) port, both are for information only.

The

X

-25

has a setup wizard, which walks you through the setup of your new system. The system comes up working as a wired and wireless router and telephone system, without any programming, however, you may want to customize the settings for you installation.

The Wizard goes through the WAN, LAN, Wireless and (NTP)

Time settings, all of which can be programmed in the Advanced

Setup and Wireless settings.

The “+” in the menu folder indicates that there are parameters contained within the folder. When clicked on, the parameters will expand.

Device Info Advanced Setup Wireless Voice Management

54

“Device Info”

Device Info

The Device Info page shows the software and hardware versions as well as the LAN and WAN port, IP address and the date and time.

Summary Page

The summary page shows information about the device, including software and hardware versions, MAC

Address and how long the system has been on line and operational. In addition, it shows the current status of the LAN and WAN ports.

55

“Device Info”

Statistics Pages

The Statics pages show the amount of data received and transmitted on both the LAN and the WAN ports of the system. This is information can be very helpful for troubleshooting the system.

56

“Device Info”

Route

The Route table shows the destination, Gateway and Subnet Mask, as well as the Flag, and different devices on the network.

The Flag column shows the status of each device.

Flags

U

!

G

H

R

D

M

Meaning

The device is up and operating

The device is Rejected

This de

This indicates the Host, if other than this system

Reinstate

Dynamic Redirect

Modi fi fi nes the Gateway

ed (Redirect)

57

“Device Info”

ARP

The Address Resolution Protocol (ARP) table is where the system catalogs the IP Address of a device with its physical hardware (MAC) address. In addition, this page shows which device (LAN or WAN) is using the speci fi c IP Address.

58

“Device Info”

DHCP Server

When using the LAN port, the system can be used as your main router allowing computing devices to automatically be assigned an IP Address. When set this way, the system becomes your network’s Dynamic

Host Con fi guration Protocol (DHCP) server, otherwise this table will be empty.

59

“Advanced Setup”

Advanced Setup

WAN Page

At default the WAN port is set to automatically connect to your existing network using Dynamic Host Control

Protocol (DHCP). Your existing router will assign, known as lease the WAN port an IP Address, Subnet Mask,

Default Gateway as well as a primary and secondary DSN Servers.

Using DHCP to connect the system is very convenient and makes it easy to install but these leased addresses may change at any time, which could make the system dif fi cult to locate. Therefore, it is a good idea to enter a static IP address. You may enter a Class A or B IP address, which is used on the Internet, or a Class C, which is reserved for a Local Area Network.

In this example, the WAN port is being connected to your existing network.

60

“Advanced Setup”

Static IP Settings

Select Advanced Setup WAN, and make a note of all information under “Network Type” and then using the drop down menu Select “Static IP”. Enter the Static IP address, from your ISP, or from your existing Network.

Once the information is entered, press Save and Reboot. The system will take about 2 minutes to reboot and will be on line and operational when the power light stops fl ashing.

In this example, the WAN port is being connected to your existing network.

61

“Advanced Setup”

PPPoE

You may need to authenticate to your ISP with a user name and Password, which is known as Point-to-

Point over Ethernet (PPPoE). In this case, using the drop down menu, you will select PPPoE, and enter the

Information provided to you by your ISP. Other information, such as IP and DNS addresses will automatically be downloaded to your system.

62

“Advanced Setup”

Local Area Network

At default, the LAN is set as a DHCP Server and will automatically assign an IP address of 192.168.10.x to any device connected to the LAN port. The DSP IP Address - must be unique! If there are any con fl icts, with this IP

Address, the system will not function correctly.

63

“Advanced Setup”

Network Address Translation

Network Address Translation (NAT) is designed to allow external devices access the internal devices located on your Local Area Network (LAN). In addition, it is used to “punch holes” in the Firewall, if it is Enabled. The system uses three different types of NAT, Virtual Server, Port Triggering and DMZ.

Virtual Server

Allows you to point an external (Class A or B) address directly to an internal (Class C) IP address. This allows a remote user to enter an external IP Address such as 91.29.62.177, and directly access the internal address

192.168.10.2. This is very important when remote users are trying to access an internal server.

64

“Advanced Setup”

Port Triggering

Port Triggering allows you to grant one or more ports access, called Punching a hole, through the Firewall.

The Firewall’s job is to block unauthorized access to your network. In addition, some applications, such as AOL aim, uses one port while being processed over the Internet, but a different one while on the LAN.

65

“Advanced Setup”

DeMilitarized Zone - known as a DMZ, allows an internal device, such as a client computer, to be seen on the Internet. Basically, information from the WAN (outside) is sent to a server with a fi rewall, which evaluates the information. If the information is valid, it is then sent to another server with another fi rewall for further evaluation. Although, these two servers are physically within a LAN, they are actually programmed to exist in front of the LAN to ensure no unwanted packets are transmitted into the LAN.

Notes:

Placing a server or gateway in the “DMZ” may open the system or network to malicious attacks

However, the most common use for the “DMZ” is to systemically place a server or gateway directly onto the

Internet without requiring a class “A or B” address.

Cloud

66

“Advanced Setup”

Simply enter the IP address of the internal device that you would like to appear as though it were directly on the Internet.

67

68

“Advanced Setup”

Security

Security, not to be confused with “Wireless Security” (for wireless security see page 77 ), is used to block incoming and outgoing IP addresses as well as a “Parental Control” settings.

Incoming and outgoing fi lters are used to direct speci fi c packets to the programmed location based on a set of parameters. This type of fi ltering is commonly used with games and facilitate the movement of IP packets.

Incoming IP Filtering

Enter any incoming IP address that should be blocked in the Incoming IP Filtering page.

Outgoing IP Filter

Any information coming in from the entered IP Address or URL will be blocked from coming into your network.

“Advanced Setup”

Parental Control

Also, know as Administration Control, this feature allows you to identify speci fi c devices to allow or deny access to the Internet. There are two areas of Parental Control, Time Restrictions, which limits the time of day and day of week that a device can access the Internet, and the other allows or denies speci fi c Uniformed

Resource Locator (URL) addresses, such as www.google.com..

Time Restriction

- Using the device’s Media Access Control (MAC) address, you can block a device from accessing the Internet.

Notes:

Generally, a computer will have a label, usually on the bottom or back that shows the device’s MAC

Address. A MAC Address consists of 6 octets and is written as xx:xx:xx:xx:xx:xx

69

“Advanced Setup”

URL Filter

You may block (Exclude) or allow (Include) up to 200 speci fi c URL addresses. Any computing device on the

LAN side will be governed by the rules of these two tables.

70

Notes:

There are 100 include, and 100 exclude entries, for a total of 200.

“Advanced Setup”

Quality of Service

Quality of Service (QoS) is a generic term used to represent the ability to prioritize speci fi c IP packets, such as voice. Although, QoS is often used to improve voice quality there is no way to guarantee voice quality. As a general rule, voice quality is a function of the network; network devices, data integrity and suf fi cient bandwidth to handle both data and voice. Therefore, XBLUE Networks will do its best to help with voice quality but there is no guarantee, written or implied, that the quality of the voice network will be satisfactory, without changing network devices or upgrade available bandwidth, at the owner’s expense

DSCP (Differentiated Services Code Point)

- when enabled, will give voice traf fi c priority over all other data traf fi c on your network. If disabled, all traf fi c will be considered the same.

DSCP Marking - Once enabled, you select the approximate bandwidth of your Internet (ISP) Connection. If your speed is not available, select the next lowest speed. For example, if your Internet connection speed is 2 meg upstream and 10 meg downstream, you will select 1 meg upstream and 10 meg downstream.

71

“Advanced Setup”

Routing

Routing, also know as Static Routing, is used to establish IP packet routing without requiring the devices to communicate with each other. This is considered a “No Fault” network, because there is no way for the network to recover in the event failure.

What does that say?

When you have more than one router on a network, you must “introduce” them to each other. For example, you may have 3 routers on your network, one for sales, support and accounting, and you want to keep the departments separate but you want all of them to have access to Internet. You will do this by “introducing” the routers to each other using static routing. In each router you will enter the IP address and subnet mask, of the other two routers, creating a chain of routers, allowing all of them to have access to the Internet.

72

“Advanced Setup”

Dynamic DNS

Unlike standard Domain Name System (DNS), Dynamic DNS (DDNS or DyDNS) does not require a static

Class “A” or “B” IP Address. However, Dynamic DNS requires the device (server, gateway, router, etc.) to run a special software application that continuously identi fi es the individual unit to the remote DNS server, allowing the IP address to change without disrupting service.

The

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is preprogrammed to use DyDNS’s paid service allowing you to use a non-static IP Address when connecting to the

X

-25

remotely and when using remote telephones.

73

“Advanced Setup”

Universal Plug and Play (UPnP)

Universal Plug and Play is a set of protocols created speci fi cally to allow devices on a peer to peer network, generally using either TCP port 5000 or UDP port 1900, to connect seamlessly and simplify their implementation. Hoover over the square and click to enable UPnP.

74

Wireless Local Area Network (WLAN)

There is an 802.11a, 802.11b, 802.11g and 802.11n wireless server build into the system. At default, the wireless interface is enabled, but unsecure. It is very important that security is enabled prior to going on line and although nothing is 100% safe against malicious network attack enabling security should minimize the effectiveness of any attacks. In addition, wireless security will stop unintended client devices from joining your network.

The system also has three Guest Accounts, also known as Hot Spots, which are only active when the primary network is enabled. The third is preprogrammed for XBLUE Networks’ WiFi devices.

Because wireless networks broadcast their names, it is a good idea to use a name that is nondescript, and well secured. Whenever possible it is a good idea to stop the wireless broadcast of the SSID by checking “Hidden” on the wireless security page.

Primary Wireless Network

In this example, the primary wireless is enabled and it is named WIFIGW. However, because it is hidden, it will not be broadcast, so you must know the name or it cannot be found.

75

“

Wireless

”

Wireless - Additional Networks

Two of the three guest accounts are disabled, but can be quickly enabled by clicking in the check box. The third is preprogramamed for XBLUE Networks Wireless devices.

76

Note: If the Primary wireless is disable, all of the guest hot-spots will also be disabled.

“

Wireless

”

Wireless Security

A wireless access point can be very convenient but it can also be very dangerous because it opens the network to unauthorized user access. It cannot be stressed enough how important it is that every wireless access point must have some type of security enabled, even if the system is not broadcasting its SSID.

If you are connecting the system to your existing network that already has wireless you may want to disable the WLAN completely. The XBLUE Networks Universal Wireless Adapters can be reprogrammed to connect to your current wireless network, or to make it even easier, you could reprogram your router to match the third wireless guest position.

77

“

Wireless

”

WiFi Protected Setup (WPS)

The system comes with WiFi Protected Setup (WPS), which like Bluetooth, requires the device to be paired with the system. Once paired, the two devices will automatically reregister each time the two devices are in the same location.

To begin registering your device press the button at the top of the system. Then on your device locate and enable WPS. The two devices will locate each other and your device should open and ask for a password.

Enter the default or your personal WPS Password, and the two devices will be connected. No other programming required.

78

“

Wireless

”

Wireless - MAC Filtering

The system also allows you to further secure your Wireless LAN using MAC Filtering. You can enter only the allowed devices, or you can deny speci fi c devices.

Notes:

Locating a device’s MAC Address:

Usually, the MAC Address can be found on a label, which is af fi xed to the outside of the device, and should be labeled “MAC Address. However, some times it is called something different such as “Physical, Hardware or Device Address” but in all cases the MAC Address consists of 6 octets, which is 12 alphanumeric characters, and should be written as xx:xx:xx:xx:xx:xx. If you cannot fi nd the MAC Address anywhere else, it should be on a label on the Printed Circuit Board (PCB) that connects your device to the Network.

A computer’s MAC address is easily found by going to the Command Prompt, which can be found in Windows XP by going to “Start --> Accessories --> Run” and then type CMD, and press enter. In

Windows 7, you will press the start button and in the search bar type “CMD” and in Windows 8, from the tile page, just type “CMD”.

Once in the Command page type [ipcon fi g /all] and press enter. The MAC address will be shown as xx-xx-xx-xx-xx-xx.

79

“

Wireless

”

Wireless Bridge

The system can be set as an Access Point or a Wireless Bridge. A wireless access point allows other devices to access the wireless network. Whereas a Wireless Bridge, bridges two wireless sections of a network and also allows wired access to both sides of the connection.

What does that say?

A wireless bridge allows a network to be “Extended” wirelessly, and converts the wireless signal to a wired one. In the example below, one system is in the of fi ce area and another in the warehouse area but there is no cable connecting them together, it is all done wirelessly. A wireless bridge as seen below, can connect the two devices creating one network, that is bridged together.

A Wireless Access Point can also be used to extend your network, but it usually supports a single client device such as a computer or a telephone.

80

The Wireless Bridge

At default, the system is set to access point.

“

Wireless

”

Unless you are using it as a wireless bridge, this parameter should remain set to Access Point.

81

“

Wireless

”

Wireless Advanced

The system is set up to accommodate the most common settings in the United States. Generally these settings will not need to be changed.

82

Note: Changing these settings may cause erratic operation. Only change these settings if you are instructed to by XBLUE Networks technical support or other networking professional.

Station Info

Station Info is a reference only page that shows any authenticated wireless clients and their status.

“

Wireless

”

83

“

Wireless

”

Power Saving

The Power Saving feature gives you the ability to automatically enable and disable the Wireless LAN once in a

24 hour period of time.

84

“

Wireless

”

XBLUE Universal WiFi Adapter

Because there is not always an Ethernet port where you want to put your telephone, XBLUE Suggests their

Universal WiFi Adapter, which will automatically connect to your

X

-25 system and does not require additional programming.

Note:

The quality of your wireless connection may affect the quality of the voice connection. There is no guarantee, written or implied, that the XBLUE Wireless adapter will work 100 percent of the time.

85

Notes:

86

Voice

The Voice area of programming is used to establish the system numbering plan, dial codes, service mode, answering position, call routing and restriction and other telephone system parameters. There are seven programmable parameters within the Voice programming directory; Phone, Trunk, System, Voicemail, NAT

Transversal, Diagnostics and Registered Phone, which makes up most of the telephone system parameters.

Phone

Phone Extension

The System will automatically authenticate each

X-2020

telephone using the numbers from the “Numbering

Plan”. The default extension numbering is 101 - 116. You have the option of manually entering the extension numbers and passwords. You may also associate your mobile phone with your extension number.

87

“Wireless Local Area Network (WLAN)”

Phone Number

The

X-2020

telephones will automatically authenticate with the

X

-25

system. Once authenticated, the

X-2020

telephones will be assigned an extension number, based off the system’s numbering plan. The default extension numbers are between 101 and 116. Each extension will be assigned a unique, random ten digit password. In addition, to further secure your system the telephone’s MAC address will also be associated with the telephone’s extension and password.

Mobile Number

You can associate your mobile telephone number with your desktop telephone. Enter your mobile number exactly the way that you would dial it, if you were in the of fi ce dialing the number. For example, if you normally dial seven digits 555-1212, then that is what you would enter, if you normally dial 913-555-1212, then that is what you would enter.

Display Name

The display name will be referenced after the telephone is authenticated. This is used with the

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-25

soft telephone

MAC Binding

The

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system uses the telephone’s MAC address to ensure that the correct device is registered and authorized to use the system’s resources. If a device tries to authenticate, even with a valid extension number and password and the MAC Address does not match, the authorization is denied.

Note: If you want to change a telephone’s extension number, on an existing telephone, you must delete the existing extension information on both the existing and the new extension number.

Class of Service

Each extension is assigned a day and a night Class of Service, which is used to reference the dialing privileges for each extension. This allows you to assign different dialing privileges to each extension based off the time of day. This can help eliminate unauthorized toll charges.

Day COS

The Day Class of Service (COS) is built using the rules entered in the Call Restriction Table (see Voice -->

Trunk --> Call Restriction). When a telephone number is dialed, the extension’s COS is checked and the Call

Restriction tables are referenced. If the call is allows, the call is placed, otherwise, the call is denied.

Night COS

The Night Class of Service (COS) is built using the rules entered in the Call Restriction Table (see Voice -->

Trunk --> Call Restriction). When a telephone number is dialed, the extension’s COS is checked and the Call

Restriction tables are referenced. If the call is allows, the call is placed, otherwise, the call is denied.

Pickup Group

All extensions within a pick up group will have the ability to pick up a ringing call form a different extensions.

This can be very helpful when you are at a different extension and you hear your extension ringing. Just dial the Call Pickup code to intercept the ringing call.

Programmable Keys

88

“Wireless Local Area Network (WLAN)”

The Keys on the

X-2020

Telephones can be reprogrammed using a standard Internet browser. These buttons can be programmed at each extension or you can “Push” (send the parameters to all extensions at the same time). (The 16 buttons referenced is for a future telephone) The four on the phone and the 24 on the Sidecar are currently used.

Each button can be programmed as:

None

- no action,

Extension

- for one touch dialing,

Trunk

- for one touch pickup and access,

Call Park

- to place calls on system hold,

Feature Key

- one button press to activate a feature,

Do Not Disturb

- Stop all calls form accessing your extension,

Live Record

- to record active calls,

Virtual Mailbox

- one button access to the programmed mailbox, and

Others

- allows you to program any number that you would like to access for one button dialing.

89

“Wireless Local Area Network (WLAN)”

Trunk

A trunk also known as a Telephone or Central Of fi ce (CO) Line, provides access to the telephone company,

Public Switch Telephone Network (PSTN). The

X

-25

is equipped with four PSTN (POTS - Plain Old Telephone

Service) ports which are analog lines that are usually connected to a traditional telephone line provider, such as home telephone Lines. In addition, the

X

-25

has the ability to authenticate up to four “Cloud” telephone lines, such as XBLUE Cloud’s low cost premium quality telephone lines, using Session Initiated Protocol (SIP) known as SIP Trunks.

What does that say?

Plain Old Telephone Lines which are analog telephone lines, known as Plain Old

Telephone Service or POTS Lines. Each of these lines connect directly from the telephone line provider (telephone company) to your local system.

Unlike analog telephone lines, SIP Trunks

(Cloud telephone lines) connect right over your broadband connection, and do not require a physical connection to the

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-25

system. Each SIP

Trunk is assigned a special authentication ID and Password, which authenticates and systemically connects them from the telephone line provider and your system. Once programmed, each telephone line can be programmed on a programmable button on your

X-2020

telephone. Accessing one of these lines is as easy as pressing the button.

Internet

(The Cloud)

Because SIP Trunks are accessed through your broadband (Internet) connection it is important that there is enough bandwidth. Although each call will take approximately 200 Kilobytes, when combined with your existing data usage you will want to contact your Internet Service Provider (ISP) to ensure that your bandwidth is suf fi cient to handle both voice and data traf fi c. It is suggested that a minimum of 7 Megabytes down and 1 Megabytes up, known as 7 x 1 be used when using Cloud Telephone Lines. As a standard rule, for a small business with standard data usage, a 7 x 1 connection should be enough to support most voice and data traf fi c.

90

“Wireless Local Area Network (WLAN)”

SIP Trunks (Telephone Lines)

The

X

-25

comes equipped to support four Cloud Telephone Lines known as “Trunks”, and up to forty Private

Lines, known as Direct Inward Dial (DID) numbers. Unlike standard PSTN lines these lines are not physically connected to your system they connect by authenticating over your broadband Internet connection. There are several SIP telephone line providers being sold on the market and the integration should be standardized.

However, this may not always be the case, and although XBLUE Networks has done their best to integrate all providers’ telephone lines, XBLUE Networks does not warrant or guarantee, written or implied, that every providers’ telephone lines will work with the

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system.

91

“Wireless Local Area Network (WLAN)”

The settings for your SIP Telephone Lines will be provided by your SIP Trunk Provider; please contact them to check on any adjustments that may be needed.

Phone Number

- When authenticating your telephone lines, your provider may give you an actual 10 or 11 digit telephone number or it may be an account number. Generally, the account number and authorized ID are the same. You will also be given and password. These three parameters are used to authenticate your telephone lines.

Proxy Server

is a “Go-Between” that makes requests on behalf of other clients. Its primary roll is a route packets the fastest way possible and enforced routing policies, even if it has to rewrite speci fi c parts of the request before forwarding the packet.

Register Server

sends a Registrar Server requests so that it will place vital information in a location for the

Domain Server. Some SIP IP Trunk providers require that a Registrar Sever be reference in order to keep the connection working correctly.

Outbound Proxy

is often used as a central location for security veri fi cation before connecting two devices.

This is commonly used as an additional layer of security.

**** All of this information should be provided to you by your SIP Telephone Line provider.

Direct Inward Dialing

One feature that some SIP Telephone Line providers offer is the ability to use Direct Inward Dial (DID) numbers, often called “Private Lines”. DID numbers are generally published direct telephone numbers that rings directly to a speci fi c user’s extension, bypassing the attendant and auto attendant. DIDs were once reserved for large companies who could buy hundreds of sequential telephone numbers, which were assigned to speci fi c employees. SIP Telephone Line providers can now allow smaller companies to purchase a smaller quantity of numbers, even as few as one. However, not all SIP Telephone Line providers offer the DID feature so it is important to check before signing any contacts.

Note:

SIP Telephone Lines with DID assignments are not affected by the Answering Position assignment, found under Voice --> Trunk --> Answering Position.

When entering a new DID, make sure that the “Trunk Group” in the DID Table is set to all or matches the hunt group on the “Trunk Group” page.

Depending on your SIP IP Trunk provider and the

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-25

system programming may restrict what Outgoing Caller

ID can be sent. Ideally, if your DID rings directly to an extension, you can de fi ne the Outgoing Caller ID as the same number. If left blank, your companies main telephone number should be sent.

92

“Wireless Local Area Network (WLAN)”

Trunk Group

The

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system has four trunk groups, each supports one or more telephone lines. Trunk groups are used to group trunks that are used in similar ways, such as local and long distance calling. At default, all of the “PSTN” lines are in group 1 and SIP lines are in group 2.

Select how outbound calls will be accessed when a user dials out. You can select between SIP or PSTN lines fi rst or second, and then increasing or decreasing order. At default, Trunk Group Priority is set to PSTN fi rst, increasing. This means that they system will place calls starting with line 1, if it is busy, line 2, etc. If set to

Decreasing the system will place calls starting with the last line in the system, then if that is busy, it goes to the next to last, etc.

93

“Wireless Local Area Network (WLAN)”

Answer Position

Answer Position also known as Ring Assignment, is where you de fi ne where each telephone line will ring into the system. Each line can be programmed to ring differently during the day and the night.

Using the drop down menus, select which line to program, and then select where it should ring during the day, and night. Select between ringing an

Extension

, the

Auto Attendant

, the

Operator

or a

UCD Group

(UCD -

Uniform Call Distribution is a type of hunt group, that can contain one or more extensions that can be assigned to ring simultaneously, only when all other extensions are busy, or randomly. UCD group programming can be programmed at: System -> Numbering Plan -> UCD Group Number Start.

Select how the group will ring at the top of the page, and what extensions will ring in the bottom of the page. Extensions can be in one or more UCD Groups.

The Reroute Destination and Type de fi nes where a caller will go if it goes unanswered in the UCD

Group.

94

“Wireless Local Area Network (WLAN)”

Call Routing (Rules)

Call Routing is a set of “Rules” that you can set to automatically route dialed calls to a speci fi c telephone line or line group. The rule will only be followed if all aspects of the rule are “True”, otherwise it is ignored. Enter the information that will make up the rule and press “Add”.

When de fi ning rules, or entries, you will enter the From” or start number, which can consist of one to nine digits. An Entry of a single digit, such as “1”, will route calls that begins with 1. An entry of 816 would route any number that begins with 816. All other numbers will pass to the next rule.

The “To” number will be the last number that will be routed by this rule. For example, if you want to route all numbers, except 900 numbers you would enter From 0 To 899. Then any number from 900 to 999 would not route using this rule. A second rule should be added to go From 901 To 999 so that calls start with these numbers are allowed.

You can select how many digits will be evaluated. If you want only want to evaluate seven digit numbers you would enter “minimum of 7, maximum of 7”. If you want to evaluate all numbers dialed, you would enter from 1 to 99 dialed digits. Unless you are calling international numbers you could cap the dialed digits to 11.

You can also delete up 9 digits ( fi rst 9 in the dialed number) before the system actually dials the number on the telephone line. Similarly, you can insert, before the digits dialed, up to 9 digits. For example, a rule may have

From 1913 To 1913, delete 4. If 1913-599-2583 was dialed, the system would delete 1913, and the system would only dial 599-2583. Conversely, you can set a rule to insert 1913, so when 599-2583 is dialed, the system actually dials 1913-599-2583.

95

“Wireless Local Area Network (WLAN)”

Note:

For proper operation of redial, or using the dialed, missed, and received call logs, you may need to establish a rule for your home area code, which can be used to insert or delete speci fi c digits.

The system accesses the rules sequentially, when a match is found, the call placed. Therefore, you may need to change the order of some rules as you create them. You will want to put the most speci fi c rule fi rst, then the less speci fi c, etc. As a general rule, the default rule 1, should always be the last rule in this table.

At least one rule must be created for each line group, or that group may not be able to make telephone calls.

A common rule will be your home area code, meaning where the system is located. For example, if you live in Kansas your “Home Area Code Rule” would resemble - From 913 To 913, minimum 10, max 10, delete 3. A second rule may include From 1913 to 1913, Minimum 11, Max 11, delete 4. When a 10 digit number is dialed such as 913-599-2583, rule 1 will referenced and the system will only dial 599-2583, the 913 will automatically be deleted. If an 11 digit number is dialed such as 1913-599-2583, rule 2 would be referenced and the system will only dial 599-2593.

3

4

1

2

Examples:

Home Area Code - In these examples, which are for the state of Kansas, where 7 digit local numbers are still used, rules 1 and 2 will automatically delete the area code, rule 2 will delete the 1 as well. In addition, rule 3 will insert a 1 when someone dials a 10 digit number, which has become more popular since cellular telephones do not require a 1.

No.

From To Min Max Del Insert Destination Remove Edit Change Order

2

0

913

1913

9

#

913

1913

10

10

10

1

10

10

10

99

0

0

3

4

1

Group 1

Group 1

Group 1

Group 1

Up - Down

Up - Down

Up - Down

Up - Down

4

5

2

3

6

Home Area Code - This example is for the metropolitan area of Scottsdale, AZ where local dialing is both 7 and

10 digits. This system is installed in the 480 area code.

No.

From

1 480

To

480

Min

10

Max Del

10 3

Insert Destination

Group 1

Remove Edit

Up - Down

1602

1480

1623

2

0

1602

1480

1623

9

#

11

11

11

10

1

11

11

11

10

99

1

0

1

1

0

1

Group 1

Group 1

Group 1

Group 1

Group 1

Up - Down

Up - Down

Up - Down

Up - Down

Up - Down

Rule 1 - is 480-123-4567 is dialed, the 480 is deleted

Rules 2, 3 and 4 - if anyone dials 1 + The area code, the 1 will be deleted.

Rule 5 - Anyone that dials any number that starts with 2 - 9, and the number is only 10 digits, the system will automatically insert the 1 for long distance dialing.

It is important to note, if rule 5 or rule 6 were the fi rst entry, no other entries will be referenced. That is why they are the last entry in the table.

96

“Wireless Local Area Network (WLAN)”

Call Restriction Rules

Call Restriction is a table of rules that allows the administrator to enter up to 13 digits, which when dialed can be allowed or denied. The

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system allows the administrator enter each rule and select which table, Allow or Deny will be referenced when a number is dialed.

1. If the priority is set to “Denied” the system will use the following sequence:

• If the dialed number matches a rule in the deny table, the call is denied. Otherwise, the call is sent to the allow table of rules. If there is no entry in the allow table, or if a match is found, the call is allowed. If a call does not match an entry in either the deny or the allow table, the call is denied.

2. If the priority is set to “Allow” the system will use the following sequence:

• If the dialed number matches a rule in the allow table, the call is allowed. Otherwise, the call is sent to the deny table of rules. If there is no entry in the deny table, or no match is found, the call is allowed. If a call does not match an entry in either the allow or the deny table, the call is allowed.

• If there are rules entered only in the allow table only calls that match will be allowed, all other calls will be denied.

• If there are rules entered only in the deny table only calls that match will be denied, all other calls will be allowed.

Enter as few as 1 or as many as 13 digits for each rule can be allowed or denied.

97

“Wireless Local Area Network (WLAN)”

Routing Emergency Numbers

You may enter up to 5 emergency numbers that can be dialed regardless of Call Routing, Toll Restriction or

Class of Service.

98

“Wireless Local Area Network (WLAN)”

System

The System Parameters are used to modify parameters that affect all connected telephone Lines and telephone devices.

Numbering Plan

The Numbering Plan is used to de fi ne the dial plan for the whole telephone system. Although the system comes up operational with an existing numbering plan, you can customize the numbering plan. If a number is labeled as “Start”, the dial sequence will be sequential, for example, “Start PSTN Line Number” shows “Start

PSTN Line Number 701”, so the next three dial codes will be 702, 703 and 704.

Extension Numbering

You may select between 2, 3 and 4 digit extension numbering plans. The last number will be the FXS, which is the port labeled “TEL” on the

X

-25

system and supports a standard cordless telephone. The numbers entered cannot con fl ict with any other sequence of numbers. For example, you could not set the numbering plan to 400 without changing the All Paging Number fi rst. Also, avoid common 3 digit numbers such as 311, 411, 911, etc.

Two digit

10

27

101

117

Four Digits

1001

1027

99

“Wireless Local Area Network (WLAN)”

Operator Code

At default when you dial zero (0) you will ring extension 101 both day and night. To change this click, on

Operator Code and you can select the same or different Operators for day and night. In addition, if the de fi ned operator is busy on a call, you can device an alternate day and night operator. You may also de fi ne how long an extension will ring before the call is rerouted.

Paging Group

You may group extensions together that will receive a common page announcement when the telephone is idle and within the same Subnet. There are three groups, the default dial codes are 401, 402 and 403. Each group can have up to sixteen extensions and an extension can be in more than one group.

Start UCD Group Number

There are four Uniformed Call Distribution (UCD), or Hunt groups, each can have up to 16 telephones and telephones can be in more than one Group. The default dial codes are 430, 431, 432 and 433. Each group can be programmed to be all ring, so that all extensions, with in the group can ring simultaneously, Linear - which rings the phones in the order that they are entered or Distributed - which rings the extension, within the group, that has been on hook and idle the longest.

System Speed Bins

There are 100 system speed bins, default dial codes 600~699, which can be accessed by all authenticated extensions. The extension will dial the three digit code and the stored number will automatically be dialed. A

.csv fi le can be used to import a list of numbers.

100

“Wireless Local Area Network (WLAN)”

Service Mode

The system can run one of three different modes; Day, Night or Timed. While in the Day mode, calls will ring into the day ringing location, the day Auto Attendant outgoing message (greeting) will play, and the Day Class of Service will be applied to extensions’ dialing privilege. While in the Night mode, calls will ring into the night ringing location, the night Auto Attendant outgoing message (greeting) will play and the Night Class of Service will be applied to extensions’ dialing privilege. In timed mode, the system will automatically switch between day and night modes. The system will be in day mode between the working hours, an entry of 08001700 will place the system into day mode between 8 AM and 5 PM, after which the system will be in night mode. In addition, you may de fi ne a break time which will play a special Lunch Outgoing message (greeting) but does not affect the dialing or ringing assignment.

Note: An entry of 000000 will not change the system’s current mode. For example, at default both

Saturday and Sunday are set to 000000, so the system remains in night mode over the weekend.

All times are entered in 24 hour format, which during the morning hours is 0 + The actual time,

08, 09, plus 11, and 12. The afternoon, the time is calculated by adding 12 to the time. For example, 2pm + 12 = 14:00, 3pm + 12 = 15:00, 4pm +12= 16:00.

101

“Wireless Local Area Network (WLAN)”

Transmission

The Transmission area of programming allows you to customize the low-level settings of the telephone system.

These parameters are preset by the country that the system is installed and are usually not changed. Only change these parameters if you are on the line with an XBLUE Networks Technical Support or other quali fi ed telephone technician.

102

“Wireless Local Area Network (WLAN)”

SMDR

Station Message Detail Recording (SMDR) can be enabled to create a log of incoming and outgoing calls that can be reviewed. You may highlight the list, copy and paste it into an spreadsheet application.

UCD Call Log

This is a list of calls that were received into one or more of the UCD Groups. You may highlight the list, copy and paste it into an spreadsheet application.

103

“

Voice

”

Voicemail

The

X

-25

system comes complete with an integrated Auto Attendant (Automated Receptionist) and voicemail system. The system can be programmed to answer with the auto attendant, bypassing the traditional attendant, allowing callers to dial digits and route their call to the appropriate destination. Each extensions in the system can be assigned a mailbox so that they may receive private messages. In addition, the system can be programmed to attach a standard “WAV” fi le, of the voicemail message, to an email so that you can listen messages on a multimedia computer or smart telephone.

Auto Attendant

An Auto Attendant’s job is to answer incoming calls and play a prerecorded message. The system comes with a prerecorded outgoing message but it easily be customized. Generally, an Auto Attendant will offer you a list of choices, known as menu options, such as, “For sales press 1, for Support press 2...etc., In the

X

-25

system, this function is called “Single Digit Dialing” and is found on the “General Voicemail Page”. Each menu has fi ve different greetings; Day (played when the system is in day mode), Night (played when the system is in night mode), Lunch (played when the system is in lunch break mode), Holiday (played during a de fi ned holiday) and

Temporary (played when the system is in temporary mode.

Menu Options

Auto attendant menu options can be as simple as a single level, where all of the options are presented on one menu, or as complex as a multi level menu tree. Generally, a menu tree is used to guide callers to speci fi c extension users. For example, the main menu (trunk of the tree) explains your company information, then guide the caller to a group, such as “Sales press 1”, then in the fi rst branch, you may want to narrow the group down, such as “For Inside Sales Press 1, Outside Sales Press 2, etc. You can do this for each group, for a total of 9 branches off of the main menu trunk.

Outgoing Messages (Greetings)

To customize the systems outgoing messages (Greetings) you will press your mailbox button and when asked enter your mailbox password. Then press “*” and you will be prompted for the system administrative password, which at default is six zeros (000000).

Press 1 to record your outgoing messages.

Enter the menu greeting to be rerecorded. Menu greetings are numbered from 0 through 9 and corresponds with the Auto Attendant dial codes 450 - 459. This means if you dial 450 you will hear the greetings for menu

0, 451 you will hear the greetings for menu 1, 452 you will hear the greetings for menu 2, etc.

104

General Settings

Menu Options

“

Voice

”

• Admin Password - This is the password that is used when rerecording the system’s outgoing messages.

• MAX Try Time - Enter the number of times between 1 and 9 that a caller can enter the wrong information before being sent to the action when “Max Error Reached”.

• Action When MAX Error Reached - These are the two destinations; forward to operator or disconnect.

• Prompt Language - Currently only English is supported

• VAA Code - The default is set to PCMU - which is required in the United States.

• RTP Packet Size - At default this is set to 20 milliseconds and is adjustable from Dynamic, 10 - 60, but should remain set to 20 unless otherwise instructed by an XBLUE Networks Technical Support Engineer.

• DISA - Direct Inward System Access - This feature, when enabled, allows inbound callers to enter a code and gain access to system features such as outbound calling. Note: Enabling this feature may result in unexpected long distance charges, which are the sole responsibility of the owner/user of the equipment.

• Dial by Name Code - Enter the code that will be use by caller when dialing a person’s name, once they are answered by the automated attendant. Once this code is selected, it will automatically reserve the entered number on all 10 menus (0 - 9).

105

“

Voice

”

• Single Digit Table - This is where you de fi ne the menus and menu routing (see Menu Options).

• Greeting Mode - The administrator can override the systems “Service Mode” and force the system into only

Day, only Night or Temporary mode. This is very helpful to place the system into “temporary mode” when you are experiencing inclement weather.

Email Delivery of a voicemail message

The

X

-25 system requires its own email address, such as [email protected] in order to email a message. You will then enter the same information that you would enter in an email client such as outlook or your smart telephone. Not all email providers will allow a “Third Party” (the system) send an email.

• Email notify when voice fi les - enable or disable - the delivery of a voicemail message. This must be set to

“Yes” or no emails will be sent.

• Days for keeping voicemail - How many days should the system keep a voicemail message before it is deleted.

• SMTP Support SSL - Your email provider may or may not require SSL.

• SMTP Port - The default SMTP port is 25, however you Email provider may require a different port such as

80, 587, 465 or 995.

• Sender Email address - This is the system’s email address such as [email protected]

• Sender User Name - This is the system’s email address such as [email protected]

• Sender Password - This is the email accounts password.

• Max recording time - This is the maximum length of a message that can be emailed.

• Silence detection for VM recording - This ensures that telephones line callers are properly disconnected

• Voicemail Tag - probably not used - this will send the entered number, such as a telephone number.

• Email Header - Enter what the email should show in the “Subject” line of an email.

• Email Test Account - Enter the SMTP Server and press “Test” to see if the server will allow the system to send an email.

106

“

Voice

”

Phone Extension

Enter the “First” and “Last” name of the user of each mailbox. These names are used if “Dial By Name” is enabled. In addition, each extension must record their “Name” to place the name in the dial by name function.

• Click on “Con fi gure” and enable or disable the mailbox.

• Enter the mailbox password, the default is four zeros (0000)

• Enter the mail address, if this user will be receiving email delivery

• Prompt Language - English is the only language supported.

• Distribution list - Create a list of voice mailboxes, usually a group such a “Sales” that should receive a single voicemail Message.

• Email message - After the email is sent, the system can save the message as New, old or delete the message completely.

• Leaving Messages - Each mailbox can be set to accept messages or not. If set to disable, the mailbox will play the recorded message and then disconnect.

107

“

Voice

”

Virtual Extension

The

X

-25

can have up to 16 virtual or phantom extensions, which are used for employees that do not have a physical telephone, but want to have a mailbox on the system. Once a virtual number is assigned you can dial it directly, transfer calls directly to the mailbox, and it can be used as an answer position and even DID

Routing extension. In addition, the virtual extensions can be programmed to receive an email each time a new message is received.

Enter the user’s fi rst and last name so that they can be added to the dial by name, after their name is recorded.

Click on “Con fi gure” to enter the email address, just like with Phone Extension.

108

A virtual Extension can also be programmed on multiple extensions, which will light on all telephones when a new voicemail message is left in the box. When one of the extensions picks up the message, the light will be extinguished on all telephones.

“

Voice

”

Update MOH File

The

X

-25

comes with Music on Hold, which is played to callers that are placed on hold. You can change this fi le by uploading a mono “WAV” fi le, which is a maximum of 5000K.

Check http://xbluenetworks.com/x25-support.html

, select the Downloads Tab, and locate the procedure to prepare a MOH fi le for upload to the

X

-25

system.

109

“

Voice

”

Holiday Settings

This allows you to preprogram up to 20 different dates to play a special holiday greeting. The holiday greeting will only play when the dates match the entry, after that date, the appropriate day or night greeting will begin playing automatically.

If the holiday is more than one day you will have to enter both days for the proper holiday greeting to play. For example, if you are off on January 1 and 2, you will enter 0101 and 0102.

Select “On Duty” to use the entered date, and “Off Duty” if you want the date ignored.

Advanced

This open an FTP connection, if enabled, between the Personal Computer and the

X

-25

system.

“

Voice

”

WARNING - Any changes made with this page may result in erratic operation.

DO NOT make any changes unless instructed to do so by an XBLUE Networks technical support engineer or other quali

fi

ed technician.

“

Voice

”

NAT Traversal Con fi guration

Network Address Traversal (NAT) is used to allow remote telephones to register to your

X

-25

even when it is behind a fi rewall or another router using NAT.

112

Management

The management parameters are used to save system settings, restore the system back to factory default,

System log, setting the date and time, change passwords and port access, update system software, etc.

Settings

There are three parameters in the Settings area, Backup of your system settings, update - load an existing backup restoring the system settings and Restore the system back to factory default.

Backup

The Backup parameter gives you the ability to download the system’s current settings. To ensure that you have the most up-to-date backup, you should perform a backup every time you make any programming changes to your system.

Click on “Backup Settings” and save the fi le in a location that is easy to fi nd, such as \\X-25 Backups\. It is also a good idea to use a sequential numbering scheme such as 1-1-2015 BackupSettings.tar.

113

“Wireless Local Area Network (WLAN)”

Update

This parameter is used to upload a previous system backup

Restore Default

Most commonly used for troubleshooting, the restore default sets the system back to factory default. The system can be reprogrammed manually or upload a previous backup. There are three areas of programming that can be defaulted, Just the Settings, Just the voice prompts, or the whole system.

114

“Wireless Local Area Network (WLAN)”

System Log

The system log is used to verify and diagnose networks settings and errors. There are several different levels of system logs from, “Informational to Critical”. Generally, a technical support engineer will ask you to enable this parameter for troubleshooting.

Select “System Con fi guration Log” to select the level of logging required. Then select, “Enable” and Apply to begin logging.

Note: Enabling the System Log, in Debugging mode, may cause the system to operate erratically.

This parameter should only be enabled when asked to do so by a technical support Engineer.

115

“Wireless Local Area Network (WLAN)”

TR-069

TR-069 is the protocol for Wide Area Networks (WAN) Management which de fi nes the auto con fi guration of a server. This is not currently used.

116

“Wireless Local Area Network (WLAN)”

Time Settings

Using the WAN Port the

X-25

has the ability to synchronize the date and time with up to fi ve different time servers, and it can be set to use automatic daylight savings time rules.

If using only the LAN port or using the system as a standalone telephone system, you may set the date and time manually.

117

“Wireless Local Area Network (WLAN)”

Daylight Savings Time

The system, at default, is set to automatically adjust for daylight savings time. Or you can set so that you can change it manually.

118

“Wireless Local Area Network (WLAN)”

Access Control

The port, how or where a system can be accessed, speci fi c IP address and changing passwords are all parameters that are set in Access Control.

Service Port

At default the system uses commonly used ports for the Web, FTP, TFTP, Telnet and SSH parameters. Since these are “Virtual” ports, you my use any number from 1 to 64,000. It is common to use easy to remember numbers such as the year you were born or 1492 or 1620, etc. For security reasons, you will want to change all fi ve ports, especially the “Web Port”!

Once you have changed the Web Port, you will need to access the system the following way: http://xxx.xxx.xxx.xxx:yyyyy Where “xxx.xxx.xxx.xxx” is your system’s fi xed IP address, and yyyyy is the new port number. For example, you may enter http://74.75.221.120:1492

119

“Wireless Local Area Network (WLAN)”

Services

Services Access is used to help secure the system by allowing or denying which service will be available for the LAN or the WAN ports. The LAN port is enabled for FTP, HTTP and ICMP, all other parameters can be enabled by checking or disabled by unchecking the parameter. Depending on your network con fi guration, you may or may not want to have some of these parameters enabled or disabled.

One parameter, on the WAN side, that should be disabled is ICMP, which allows other devices to locate your system right over the Internet. If only the WAN port is connected, and the LAN port and Wireless port is disabled, you will need to enable “http” or you will not be able to connect to your system. However, if your LAN port is connected or the Wireless is enabled, and the system is connected to the Internet, you may want to uncheck all of the WAN parameters.

120

“Wireless Local Area Network (WLAN)”

Access Control - IP Address

To further secure your system, you may enable IP Address, which will validate the IP Address of any device trying to enter programming in your system. If the IP Address is not listed, the attempt will be rejected.

121

“Wireless Local Area Network (WLAN)”

Password

The system has 3 passwords; admin2583, and Support both have administration rights and User which has limited rights. All passwords should be changed as soon as the system is installed and operational. For security reasons, the password for your system is tied to the system’s MAC address. The MAC address can be found on the label on the back of the system. Locate the MAC Address which is written xx:xx:xx:xx:xx:xx. Using the last three octets (last three sets of alphanumeric characters) will be added to the word admin to create your password. For example, your system’s MAC Address is 00:19:15:e4:da:c3, you will enter admin2583 as the user name and admine4dac3 (all lower case) as the Password. Support uses support as the login name and admine4dac3 (all lower case) the same password, and the user password is user.

To ensure the security of your system, it is important that you change these and all default passwords as soon as possible.

122

“Wireless Local Area Network (WLAN)”

PTC Con fi gure

You can con fi gure PTC in this page to support device fi rmware and con fi guration fi le, phone fi rmware updating.

123

“Wireless Local Area Network (WLAN)”

Update Software

XBLUE Networks may, occasionally put new version of software on their website. Locate and download the software and save it on your local computer’s hard drive, in a location that the can be easily found. To check for new software go to http://xbluenetworks.com/x25-support.html

and click on the “Downloads” Tab and download the newest software. After the software is downloaded, click on “Chose File”, link to the downloaded software and then click “Update Software” - Your system will be off line for up to 7 minutes, and will automatically reboot when the upgrade is complete.

124

“Wireless Local Area Network (WLAN)”

Upgrade Phone Software

The system can be set up to automatically upgrade telephones connected to your system once you have uploaded a new “image” to the system.

XBLUE Networks may, occasionally put new version of software on their website. Locate and download the software and save it on your local computer’s hard drive, in a location that the can be easily found. To check for new software go to http://xbluenetworks.com/x25-support.html

and click on the “Downloads” Tab and download the newest software. After the software is downloaded, click on “Chose File”, link to the downloaded software and then click “Update Software” - Your system will be off line for up to 7 minutes, and will automatically reboot when the upgrade is complete.

125

“Wireless Local Area Network (WLAN)”

Update APNS Certi fi cation

126

“Wireless Local Area Network (WLAN)”

Reboot

The reboot page allows you to reboot the system from anywhere that you can connect to the system.

127

“Wireless Local Area Network (WLAN)”

Diagnostics

The diagnostics page is a view only page that gives you the status of your network connections, PSTN and SIP

Trunk Lines, Automated Attendant, and the FXS port.

128

“

Voicemail Usage

”

Voicemail Operation

Getting to know your voicemail

When the

X-2020

telephone is connected to the system it can access voicemail by pressing the message button, which is the button with an ICON of an envelope.

When a new message arrives, the light above the display will begin fl ashing and then display will show an envelope with the new message count.

129

“

Voicemail Usage

”

Setting up your Voice mailbox

It is a good idea to customize your voice mailbox when you begin working with your new telephone system. To do this you will press your message button and you will be prompted to enter your password. The default password is four zeros (0000).

The voicemail system will prompt you, but you may dial the digit you wish when it answers. Use the following steps to personalize your greeting and name.

2. Press 2 - to record a new greeting

3. Record your personal greeting and then press the # key. A common greeting will be “Hi, this is Jonathan

(your name) I am either on my phone or away from my desk. Please leave a detailed message and I will return your call as soon as I can.”

4. The message is automatically saved

5. Press # to go back on level

6. Press 5 to record your name - say only your fi rst and last name, and then press the # key. (Without this, your mailbox/extension will not be added to the dial by name feature).

7. Simply hang up the phone and your voicemail is set up and active.

It is also a good idea to change the mailbox password. At default, the password is four zeros (0000) and can be changed to any 4 digit sequence from 0000 - 9999.

After recording your personal greeting and name...

8. Press 4 to change the mailbox password

9. Enter the new four digit password

10. Press 1 to con fi rm the new password

Using your Voice Mailbox

• Press 1 - to listen to new voicemail messages

• Press 1 - to listen to new messages

• Press 1 to save new messages

• Press 4 to delete playing message

• Press 2 - to skip to the next message

• Press 3 - to delete the paying message

• Press 4 - to forward the message to another mailbox

• Press 5 - to listen to the previous message

• Press # - to go to the previous message

• Press 2 - Delete all voicemail messages (New and Saved)

• Press 3 - Record your personal greeting

• Press 4 - Change your mailbox password

• Press 5 - Record your mailbox name

• Press 6 - Send a voicemail message directly to another extension

Remote Message Pickup

Messages, new and saved, may be picked up from a remote location. Call into the system and when the automated attendant answers...

• Dial the mailbox number

• Dial your new or the default password

130

“

Voicemail Usage

”

131

“

Voicemail Usage

”

Voicemail Administration

Any mailbox can log into the administration mailbox to record the main system greetings. The automated

(receptionist) attendant can answer with one of ten (10) menus, each with fi ve different greetings; Day, Lunch,

Night, Holiday and Temporary.

To log into the administration mailbox, fi rst log into one of the existing mailboxes....

Press *

• Enter the administration mailbox password - the default is six zeros (000000)

• Dial 0 - to change the greeting mode from Day, Night or Temporary Mode

• Dial 1 - To record English Greeting

• Enter the Greeting (Menu) ID Number 0 - which is the default for all of telephone lines, additional menus are numbers 1 - 9.

• Dial 1 to record the Day Greeting

• Dial 2 to record the Night Greeting

• Dial 3 to record the Break (Lunch) Greeting

• Dial 4 to record the Holiday Greeting

• Dial 5 to record the Temporary Greeting

132

Appendix A

ATTENTION

We strongly recommend that you secure your X-25 after the initial installation. At minimum you must change your passwords to protect it against illicit use! The program sheets at the end of this document are designed to help you through the programming process and give you a written record of the changes that you have made.

The next three parameters are the most important changes that you can make to secure your X-25.

System Passwords

Management --> Access Control --> Passwords

Change the default password for the three login accounts:

Login Account Names admin2583

Support user

Default Passwords admin + last 6 alphanumeric characters of the MAC Address support + last 6 alphanumeric characters of the MAC Address user

The default password consists of the word “admin or support” plus the last 6 alphanumeric characters of the system’s MAC Address, which can be found on the back of the X-25 system. For example, for the login admin2583 password admincecde4, all lower case, or the login support password supportcecde4. New passwords can be up to 16 alphanumeric characters; we recommend at least 10, and must contain multiple upper and lower case letters, numbers and punctuation. For example: !

wQMvxJfbg6!.

Telephone Passwords

Voice

-->

Phone

-->

Phone Extension

Change the default passwords for all 24 extensions, even if you do not have all of them in service. To ensure that the passwords are truly random, you can use a website such as www.random.org/passwords/ - which generates alphanumeric passwords form 8 to 24 characters in length. You will want to enter a unique password in each of the 24 extensions even if you are not using all of them.

Hiding the X-25

Management

-->

Access Control

-->

Service Port

Change the Web Port from 80 to a number between 1 and 64,000. The number should be easy for you to remember such as 1492, 1620 because it will be used when accessing your X-25. For example: When accessing your X-25 you will enter http:// your_IPAddress:1492 or http://192.168.10.1:1492 to login to your X-25.

[Continued]

133

Other important settings to change

Advanced Settings

-->

WAN

Enable Firewall

Wireless

-->

Basic

-->

Primary

Change the SSID – Do not use your company name – use a hobby like fl y fi shing and then click on Hide Access Point so that it is not visible to everyone that is looking for Wireless connections.

Wireless

-->

Security

-->

[the above entered SSID] name changes may take up to 5 minutes before appearing. Once it appears, select the Network Security Type that you would like to use or if already in service, change the password.

Wireless

-->

MAC Filter

To further secure your wireless connection, enter the MAC address of each device that will be allowed to connect to the Wireless Network. No other devices will be allowed to connect until their MAC address is entered.

Voice

-->

Voicemail

-->

General

Change the existing “Admin Password”, which at default is 000000 (6 Zeros) to a new 6-digit number between

000000 - 999999

Voice

-->

Voicemail

-->

General

Make sure that DISA is disabled

Voice

-->

Voicemail

-->

Phone Extension

-->

Con fi guration

Click on Con fi guration for each extension and enter a new 4-digit password for each voice mailbox.

Voice

-->

System

-->

SMDR

Con fi gure SMDR – set it to Local and both and then click on save

[Continued]

134

Voice

-->

Trunk

-->

Call Routing

These entries assume that Group 4 is not being used and will route calls that are 12 digits or more, or that start with 011 to line group 4, which has no telephone line access.

Insert Destination

200 [Area Code -1] 10 10 0 1 Group 1

1 [Area Code + 1]

1200

200

011

899

1899

999

011

10

11

12

12

10

11

99

99

0

0

9

9

Group 1

Group 1

Group 4

Group 4

[Area Code -1] – enter your local area code – 1. For example, the area code in New Hampshire is 603, so you would enter 602.

[Area Code +1] – enter your area code + 1. For example, the area code in New Hampshire is 603, so you would enter 604.

Voice

-->

Trunk

-->

Call Restriction

This entry will deny calls that begin with 011

From To

011 011 N 0 Deny

Once you have completed this procedure it is a good idea to create a back up that includes the new settings.

Advanced Settings

-->

Upnp

Uncheck “Enable Upnp protocol”. Thus disabling the telephones ability to automatically register to your X-25.

To create a backup of your new database:

Management

-->

Settings

-->

Backup

Save this in a location that is easy to locate if it is needed.

[Continued]

135

Programming Tables

Management

Æ

Access Control

Æ

Passwords

Login Name – admin

Login Name – support

Login Name – user

Default Password

Last 6 of the MAC address

(lower case)

Last 6 of the MAC Address

(lower case) user

Management

Æ

Access Control

Æ

Service Port

Old

Web Port

FTP Port

80

21

Fftp Port

Telnet Port

69

23

Voice

Æ

Voicemail

Æ

General

Voicemail Administration Password

Old

000000

New Password

New

New

Wireless

Æ

Basic

Æ

Primary

Wireless

Æ

Security

Æ

SSID

SSID Name

Primary

Guest 1

Guest 2

Guest 3

Password Hide SSID

Feature Enable/Disable

Advanced Setup

Æ

WAN - Firewall

Voice

Æ

System

Æ

SMDR

Voice

Æ

Voicemail

Æ

General - DISA

Old

Disabled

Disabled

Disable

New

Enable

Enable

Disable

136

Voice

Æ

Phone

Æ

Phone Extension

Voice

Æ

Voicemail

Æ

Phone Extension

Æ

Con fi guration

Phone Extension

120

121

122

123

124

116

117

118

119

112

113

114

115

108

109

110

111

104

105

106

107

Passwords to change

101

102

103

Voicemail

Wireless

Æ

Mac Filter – Enter the MAC Addresses of all Wireless Devices

Device MAC Address i.e. 00:19:15:CF:BC:58

137

Voice

Æ

Trunk

Æ

Call Routing

From To Min

200 Area code 1 10

Area Code 1 899 10

1200

200

011

0

1899

999

011

#

11

12

12

1

11

99

99

99

MAX Del Insert Destination

10 0 1 Group 1

10 0 1 Group 1

9

0

0

9

Group 1

Group 4

Group 4

Group 1

Voice

Æ

Trunk

Æ

Call Restriction

From

011

To

011

Trunk Access

N

COS

0

Table Type

Deny

Entered

Entered

138

Appendix B

X-25 Music on Hold File Preparation

Scope:

The X-25 comes standard with a single Music on Hold song, which is played to callers that are Parked or put on hold. To further customize your X-25, you may upload a di ff erent song or create a special message to be played while callers are on hold. The maximum fi le size is 5 Meg (5,000K), and it must be Mono and not stereo. Also, depending on the quality of your telephone lines, you may need to adjust the volume.

Equipment or Supplies Needed

Personal Computer or Laptop running Windows XP SP2, Vista, Windows7

An Applica on to modify an Audio fi le

Or

Connec on to the Internet to download an applica on

Downloading Applications

There are several di ff erent audio applica ons that can be used, but this bulle n will outline two; Goldwave and Audacity.

Both of these applica ons can be downloaded from the Internet for free and will allow you modify a song or message on hold fi le.

Use the following link to download goldwave: h p://download.cnet.com/GoldWave/3000-2170_4-10001099.html

Use the following link to download audacity 1.3.13-Beta version: h p://download.cnet.com/1770-20_4-0.html?query=Audacity+1.3.133&pla ormSelect=Windows&tag=srch&searchtype

=downloads& fi lterName=pla orm%3DWindows& fi lter=pla orm%3DWindows

Download and run setup to install the desired fi le.

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Goldwave

Launch Goldwave

Then go to “File” --> “Open” and locate the fi le that you want to use.

Then Select “File”, “Save As” – PCM Signed 16 bit, Mono

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Then update the display to show the new “Mono” fact

Then go to “E ff ect” and select “Resample” and using the dropdown menu select “8000”

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Then go to “E ff ect” and select “Volume” “Change Volume” – Using the dropdown menu, select “Half” and then press

“OK”

The Track will now be narrower, thus the fi le has a lower volume

Select – “File” and then “Save” – Locate the fi le to verify that it is 5,000K or less. If the fi le is more than 5,000K you will need to “Trim” some of the fi le. Just highlight the areas to trim and press the “Trim” bu on and then save. Check again.

Con nue this un l the fi le is under 5,000K.

Go to File Name and Upload

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Audacity

Launch Audacity and go to “File” then “import” - Audio File. Then locate and double click on the desired fi le.

Go to “Tracks” and select “Stereo to Mono”

To change the sampling rate, locate the “Project Rate (Hz)” in the lower left and change it to 8000.

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To lower the volume, locate the volume slide and slide it to the left.

Once you are happy with the fi le, save it by going to: File, Export and export it as a “WAV (Microso ) signed 16 Bit PCM – fi le. Saving the fi le on your desktop will make it easy to locate.

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Locate the fi le to verify that it is 5,000K or less. If the fi le is more than 5,000K you will need to remove part of the song.

To do this, click and hold the mouse bu on down in the track and then slide the mouse, highligh ng the area to be removed. Then press the “Delete” bu on on your computer keyboard. Save the fi le and make sure that the fi le is less than

5,000K.

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File Name and Upload

Locate your new Music on Hold File.

Right Click and select “Rename”

Change the name of the fi le to mohpcmu and leave it as a “Wav” fi le

Log into the X-25 and go to “Voice” “Voicemail” “Update MOH File”

Click Browse – and locate the mohpcmu.wav fi le

Check Upload File

You will need to reset your X-25 by unplugging it, wai ng 5 seconds and plugging it in again.

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Notes:

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X-25 Installation Manual

XBLUE Networks, LLC

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