QMS Magicolor CX User Manual

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QMS Magicolor CX User Manual | Manualzz

QMS magicolor CX

User's Guide

1800427-001B

Trademarks

The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the

United States Patent and Trademark Office; some trademarks may also be registered in other countries. QMS, magicolor, and the QMS logo are registered trademarks of QMS,

Inc., and Crown, the Crown seal, and PS Executive Series are trademarks of QMS, Inc.

PostScript is a trademark of Adobe Systems Incorporated for a page description language and may be registered in certain jurisdictions. Throughout this manual,

“PostScript Level 2” is used to refer to a set of capabilities defined by Adobe Systems for its PostScript Level 2 page description language. These capabilities, among others, are implemented in this product through a QMS-developed emulation that is compatible with Adobe's PostScript Level 2 language. Adobe/Adobe Systems Incorporated. Aldus,

Aldus PageMaker, Aldus FreeHand/Aldus Corporation. Apple, AppleTalk, EtherTalk,

LaserWriter, LocalTalk, Macintosh, TrueType/Apple Computer, Inc. CompuServe/H & R

Block. DEC, DECnet, VMS/Digital Equipment Corporation. PhoneNET/Farallon

Computing, Inc. Hewlett-Packard, HP, PCL, HP-GL, LaserJet/Hewlett-Packard Co. IBM

PC, Token-Ring/International Business Machines Corporation. Intel/Intel Corporation.

Microsoft, MS-DOS/Microsoft Corporation. Novell and NetWare/Novell, Inc.

QuarkXPress/Quark, Inc. UNIX/UNIX Systems Laboratories.

Proprietary Statement

The digitally encoded software included with your QMS printer is Copyrighted © 1996 by QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in part, without the express written permission of QMS, Inc.

Copyright Notice

This manual is Copyrighted © 1996 by QMS, Inc., One Magnum Pass, Mobile, AL

36618. All Rights Reserved. This manual may not be copied in whole or in par t, nor transferred to any other media or language, without the express written permission of

QMS, Inc.

Manual Notice

QMS, Inc. reserves the right to make changes to this manual and to the equipment described herein without notice. Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions. However, QMS, Inc. makes no warranty

of any kind including, but not limited to, any implied warranties of merchantability

and fitness for a particular purpose with regard to this manual. QMS, Inc. assumes no responsibility for, or liability for, errors contained in this manual or for incidental, special, or consequential damages arising out of the furnishing of this manual, or the use of this manual in operating the equipment, or in connection with the performance of the equipment when so operated.

Dear Customer

Mark Twain once said that only two things in life are certain: death and taxes. Well, if he were living today, we're sure he'd add manuals to this list. Just about everything you buy is accompanied by a manual-and your new QMS printer is no exception.

Now, we know that even though we've devoted our lives to writing manuals, very few people actually enjoy reading them. So we've written this manual with you in mind. However, there are as many of you out there as there are printers, and you all need something different.

Because of this, we've tried to design your manual to help you reach your destination as quickly and easily as possible: n

Table of Contents-Use this section as a road map to discover what there is to see in the manual.

n

Headers, Footers, and Tab Dividers-Use these as road signs to help you locate the section of the manual you want to visit.

n

Index-While some people like to wander through a city, stopping wherever they find something interesting, others like to call ahead to make a reservation for a specific hotel or restaurant. Our Blue

Pages help you find information quickly without unnecessary detours. Easy on, easy off. We think you'll find the blue color especially useful if you have more than one manual in the binder.

We hope you enjoy your new QMS printer (and traveling through its manuals, too!)

Your QMS Technical Writer

Products Covered by this Manual

This manual describes the following versions of the magicolor CX printer: a version with 8 MB RAM, a version with 20 MB RAM, a version with 32 MB RAM, and a version with 40MB RAM. The 32 MB and

40 MB versions come standard with an internal hard disk, a SCSI interface, and an Ethernet or Token-Ring network interface.

Typographic Conventions

The following typographic conventions are used in this manual:

Mixed-Case

Courier

Text you type, and messages and information displayed on the screen

Mixed-Case

Italic

Courier

Variable text you type; replace the italicized word(s) with information specific to your printer or computer

UPPERCASE

COURIER

Information displayed in the printer message window

lowercase boldPostScript operators and DOS commands lowercase italic Variable information in text

UPPERCASE File and utility names

Press the Enter key (PC) or Return key (Macintosh)

^ Press and hold down the Ctrl key (PC)

» Note:

Notes contain tips, extra information, or important information that deserves emphasis or reiteration.

Caution:

Cautions present information that you need to know to avoid equipment damage, process failure, or extreme annoyance.

M

WARNING!

Warnings indicate the possibility of personal injury if a specific procedure is not performed exactly as described in the manual.

ACHTUNG!

Bitte halten Sie sich exakt an die im Handbuch beschriebene Vorgehensweise, da sonst Verletzungsgefahr bestehen könnte.

v

Contents

1 Connecting the Printer

Connecting to a Network ............................................................. 1-2

Connecting to a PC ...................................................................... 1-3

Installing the QMS Level 2 Windows Driver .............................. 1-4

Notes on Installing Printer Description Files 1-5

Installing the Printer Utilities for the PC .................................... 1-8

Connecting to a Macintosh ......................................................... 1-9

Installing Macintosh Printer Drivers ......................................... 1-10

Installing the QMS GX Driver 1-10

Creating a Printer Icon 1-12

Installing the Printer Utilities for the Macintosh ..................... 1-14

Installing LaserWriter 8.x and the magicolor CX 4.1 PPD 1-14

Macintosh Printer Description Files for Quark and Adobe

Applications 1-16

About Internal Hard Disks ........................................................ 1-17

2 Printing

QCOLOR™ Color Control ........................................................... 2-2

Accessing QCOLOR for Windows 2-3

Accessing QCOLOR for a Macintosh with QuickDraw GX

Installed 2-6

Accessing QCOLOR for the Macintosh 2-8

Other Methods of Color Control ............................................... 2-10

Color Matching 2-10

About Printer Default Screening and CRD Options 2-13

Refilling the Media Cassette ..................................................... 2-16

Using the Manual Feed Tray ..................................................... 2-20

Printing on Different Types of Print Media .............................. 2-23

Printing Transparencies 2-23

Printing Labels 2-24

Printing on Letterhead or Other Preprinted Media 2-24

Printing on 3-Hole or Other Pre-punched Media 2-25

Printing Envelopes 2-25

Printing on Thick Paper Stocks 2-25

More About Print Media ............................................................ 2-27

Print Media Sizes, Imageable Regions, and Margins 2-28

Print Media Types, Weights, and Recommended Brands 2-30

Print Media Storage 2-30

Preventing Media Jams 2-30

Other Printing Tasks ................................................................. 2-32

Changing Print Resolution 2-32

Collating Output 2-33

Working with Status Pages 2-34

Cancelling/Ending Print Jobs 2-35

About Fonts ............................................................................... 2-38

The Resident PostScript Fonts 2-38

Optional Fonts 2-39

Overview of the QMS magicolor CX Printer ............................ 2-40

Printer Features and Benefits .................................................. 2-41

vi QMS magicolor CX User's Guide

Color Laser Technology 2-41

QCOLOR Technology 2-41

Media Flexibility 2-41

Three Print Resolutions 2-42

Four Resident Emulations 2-42

Resident Fonts and Symbol Sets 2-43

Energy Star Mode 2-43

QMS Crown Technology 2-43

Software Loadable System (SLS) 2-45

Printer Options 2-46

3 Maintenance

About Consumables .................................................................... 3-2

Consumable Life 3-2

Ordering Consumables 3-3

Storing Consumables 3-3

Preventive Maintenance .............................................................. 3-4

General Tips for Extending Printer Life 3-4

Preventive Maintenance Procedures 3-4

Replacing Consumables ............................................................. 3-5

Replacing a Toner Cartridge 3-6

Replacing a Developer Cartridge 3-10

Replacing the OPC Belt Cartridge 3-16

Replacing the Cleaning Pad and Oil Bottle 3-20

Replacing the Waste Toner Pack 3-25

Cleaning the Printer ................................................................... 3-27

Guidelines for Cleaning the Printer 3-27

Cleaning the Charger Unit, the Precharger Unit, and the AC-

Charger Unit 3-28

Cleaning the Rollers 3-36

Cleaning the Exterior of Your Printer 3-43

Moving the Printer ...................................................................... 3-44

Removing the Fuser Unit and Oil Bottle 3-45

Replacing Fuser-Roller Pressure-Release Pieces 3-47

Repacking the Printer ................................................................ 3-51

Remove Cables and Cassette(s) 3-51

Remove the Toner and Developer Cartridges 3-52

Contents vii

Remove the Fuser Unit and Oil Bottle 3-53

Replace the Fuser-Roller Pressure-Release Pieces 3-56

Remove the OPC Belt Cartridge 3-59

Remove the Waste Toner Pack 3-61

Repack the Printer 3-62

4 Troubleshooting

Miscellaneous Problems ............................................................. 4-2

IBM PC and Compatible Computer Checklist ........................... 4-4

Apple Macintosh Checklist ......................................................... 4-5

Mechanical Problems .................................................................. 4-6

Slow Output 4-6

Control Panel Selections Don't Take Effect 4-6

Data LED Stays On After the Printer Warms Up 4-6

Printer Resets 4-7

Blank Pages 4-7

Not All Pages Print 4-7

Print Quality Problems ................................................................ 4-8

Generally Poor Print Quality 4-8

Specific Print Quality Problems 4-8

Print Density Problems 4-14

Printer Status Messages ........................................................... 4-20

Service Call Messages 4-25

Clearing Media Jams ................................................................. 4-27

Clearing Misfeed Jams 4-27

Clearing Inner Jams 4-30

Clearing Outer Jams 4-36

If the Media Jam Message Stays On 4-41

Jam Recovery 4-41

Reseating the Drum 4-41

Testing Printer-to-Host Communication ................................. 4-44

Testing Printer-to-Macintosh Communication 4-44

Testing Printer-to-PC Communication 4-44

Checking Serial Communication Settings 4-46

HP-GL and PCL Error Codes .................................................... 4-49

viii QMS magicolor CX User's Guide

PostScript Errors ....................................................................... 4-49

Diagnostic and Special Pages .................................................. 4-50

The Start-up Page 4-50

The Status Pages 4-51

The Registration Page 4-52

Header and Trailer Pages 4-52

The Color Balance Adjustment Page 4-53

Placing a Service Call ................................................................ 4-55

A QMS Customer Support

Sources of Support ..................................................................... A-2

Your QMS Vendor A-2

Your Application Vendor A-2

Q-FAX A-2

The QMS Corporate Bulletin Board System A-3

CompuServe A-3

Internet A-3

The QMS Customer Response Center (CRC) A-4

QMS World-wide Offices ............................................................ A-5

Index

Contents ix

1

Connecting the

Printer

In This Chapter . . .

n

“Connecting to a Network” on page 2

n

“Connecting to a PC” on page 3

n

“Connecting to a Macintosh” on page 9

n

“About Internal Hard Disks” on page 17

» Note:

Instructions for unpacking and setting up the printer are in the quick setup guide.

Connecting to a Network

Connecting to a Network

1 If you purchased your printer with a network interface installed, skip to step 2.

Otherwise, you need to install an optional network interface card. See chapter 2, “Printer Options,” of the reference guide for information on installing a network interface card.

An Ethernet or a Token-

Ring network interface is available for this printer.

The Ethernet interface is shown in this illustration.

(A SCSI port is also shown.)

Network

Interface

1-2

2 See the

QMS CrownNet Setup Guide

and the

QMS CrownNet

System Administrator’s Guide

for information on connecting the printer to the network and installing any host software necessary for your environment.

3 Check the printing section of your network documentation for any additional steps required to attach and configure the printer.

QMS magicolor CX User's Guide

Connecting to a PC

Connecting to a PC

Caution:

Turn the power off on both the printer and the PC before connecting interface cables.

1 Connect the printer to the PC.

If you’re replacing a printer already connected to a

PC, you probably already have the necessary cables. If not, contact your

QMS vendor or a local computer store. Also, see chapter 3, “Technical

Specifications,” of the reference guide for information on PC to printer cabling.

>>Note: This illustration displays the network and

SCSI interfaces that are available for this printer.

Parallel

Port

Serial

Port

»

2 Turn on both the printer and the PC.

Note:

Remember, the power switches are located at the rear and the front of the printer. See the Quick Setup Guide for details.

3 Install a printer driver.

See “Installing the QMS Level 2 Windows Driver” on page 4.

4 Now you’re ready to print.

See chapter 2, “Printing,” of this manual for information on color control, using different types and sizes of media, and an overview of printer features.

Connecting the Printer 1-3

Installing the

QMS Level 2

Windows Driver

If you purchased your printer with an internal hard disk installed, see “About Internal Hard Disks” on page 17 of this chapter for information on taking advantage of it.

Installing the QMS Level 2

Windows Driver

The QMS-developed Level 2 Windows driver supports all the printer's features. Use the following procedure to install the driver.

» Note:

The QMS Level 2 Windows driver has the Compress Output setting enabled by default. This feature decreases the time the file stays out on the network because the data is compressed at the host, transferred to the printer, and then decompressed. However, for users who are not on a network, this feature slows printing via the parallel port. To disable this feature, select the Output tab, choose Options, and click Compress Output.

»

1 Turn on your PC and start Windows.

Note:

Running the installation program outside of Windows will automatically start Windows and run the program.

2 Insert the QMS “Windows Driver” disk (shipped with your printer) in the PC’s 3.5" disk drive.

3 In Windows 3.x File Manager, double-click

SETUP.EXE

from the directory window for the appropriate PC drive.

4 From Windows 95, choose Run from the Start menu and double-click

SETUP.EXE

from the directory window for the appropriate PC drive.

5 Read the license agreement, and then choose

YES

.

6 Select the destination hard disk.

7 Specify the installation directory.

8 Select the QMS magicolor

CX printer.

1-4 QMS magicolor CX User's Guide

»

Installing the

QMS Level 2

Windows Driver

9 Choose OK.

Note:

The installation program SETUP.EXE copies the driverrelated files into the \WINDOWS\SYSTEM directory and updates

WIN.INI accordingly. So you don’t have to install the printer via the control panel.

Now you can set printer options from your application by choosing

Print Setup from the application’s File menu and then choosing the

Options button. Choose the Help button in any of the driver dialog boxes for information on driver options.

Notes on Installing Printer Description Files

The QMS Level 2 Windows Driver install program SETUP.EXE copies

PPD and PDF files into separate subdirectories under the specified installation directory. See the QMS Level 2 Windows Driver for more detailed driver information. On-line help is provided via the QMS

Level 2 Windows driver. You may delete the PPD and/or PDF files if you don’t use applications that require them.

»

Applications may require special files, drivers, and/or configurations to produce correct output on your QMS magicolor CX Print System.

Check your application’s documentation to determine if you need to use one or more of these files.

Adobe Illustrator 5.5

For best output quality and accurate screening, install the QMS-developed Windows driver. Then do the following to change the default resolution:

1 In Adobe Illustrator, enable 600 dpi by choosing Document

Setup from the File menu.

Note:

Adobe Illustrator 5.5 has a default setting of 300 dpi.

2 Click on Use Printer’s Default Screens to enable it.

3 Go to Output Resolution and enter the resolution (300, 600 or

1200 dpi, if it is in installed).

Connecting the Printer 1-5

Installing the

QMS Level 2

Windows Driver

1-6

Adobe Photoshop

For best output quality and accurate screening, install the QMS-developed Windows driver. Then do the following:

1 From Page Setup dialog box of the Photoshop application, select Screens.

2 Then click the Use Printer’s Default Screen box to enable it.

Aldus PageMaker 5.x/Adobe PageMaker 6.x

Follow this procedure to install the WPD.

We recommend that you install a Windows Printer Description (WPD) file instead of the QMS Level 2 Windows driver with PageMaker 5.0, because PageMaker requires a Microsoft 3.56 or higher Windows driver.

» Note:

Keep in mind that many of the QMS Level 2 Windows driver features will are not be available from within PageMaker using the

Microsoft Windows Driver.

1 In the Windows Main group, double-click the Control Panel icon.

2 The double-click the Printers icon.

The Printers dialog box displays the list of installed printers. If no printer is installed, the install button and the list of available Windows 3.1 printers displays. If no printer is installed, skip to step 4, otherwise continue at step 3.

3 Click the Add button to install a new printer.

4 In the List of Printers dialog box, select Install Unlisted or

Updated Printer.

5 Click the Install button and the Install Driver window displays.

6 Insert the QMS Windows Driver disk.

Type x

:\wpds\qms\win31

(where x

is the drive where you inserted the disk), or use Browse to select the path, and then choose OK. The list of available QMS printers displays.

QMS magicolor CX User's Guide

Installing the

QMS Level 2

Windows Driver

7 Select the QMS magicolor CX printer, then choose OK.

If Windows does not ask for an updated driver, the QMS magicolor CX printer will appear in the list of installed printers.

If Windows asks for an updated driver, place PageMaker disk

#6 in the drive, then enter the letter of that drive.

8 Choose OK.

The name of the printer appears in the list of installed printers.

PPD files are also to be used with PageMaker 5.0. They were copied into the PPD subdirectory of the QMS Level 2 Windows driver directory during the installation process. They should be stored in the

\ALDUS\USENGLISH\PPD4 directory. This directory is typically found in the \WINDOWS directory, but PageMaker allows you to install it anywhere on your system.

If you’re not sure where the \ALDUS directory is, open Windows File

Manager, and search (the File menu) for "aldus" starting from the

"C:\" directory. Make sure you select "Search All Subdirectories".

Aldus Persuasion 2.1

This application won’t print EPS (Encapsulated PostScript) images if the PostScript driver isn’t PSCRIPT.DRV.

CorelDRAW 4.0

This application provides a feature to control whether a PostScript driver is actually treated as a PostScript driver or not. In the COREL-

PRN.INI file under the [PSDRIVERS] section, specify which driver by either of the following statements:

QMSPS=1

(PostScript driver)

QMSPS=0

(Non-PostScript driver)

Microsoft Excel 5.0

If your using this application with color cell backgrounds in a sparse dot pattern, the background may not always print in all resolutions and/or orientations. Interference between the bit pattern and the Post-

Script halftoning for color causes this inconsistency. Change the reso-

Connecting the Printer 1-7

Installing the

Printer Utilities for the PC lution to one that does work for the background and use a darker shade of back for the pattern color, or enable the All Colors to Black option from within the Excel Images dialog box.

Other Applications

The scaling factor set in the driver is independent of any scaling factor set in an application. While the application’s scaling factor is likely to affect the size and placement of image elements, the driver scaling factor simply scales the resultant image from the center of the page.

QuarkXPress 3.3

Follow this procedure to install the PDF:

» Note:

All PDF’s are copied into a PDF subdirectory during the QMS

Level 2 Windows Driver installation process.

1 After you install the QMS driver for Windows, close the

QuarkXPress application on your PC.

2 Copy they QuarkXPress PDF from its installation directory to the QuarkXPress directory on your PC.

3 Restart QuarkXPress.

4 Check the Page Setup menu to verify that your printer is in the list of available printers.

See your QuarkXPress documentation for detailed information on installing PDFs.

Installing the Printer Utilities for the PC

The PS Executive Series Utilities (or PS Exec), included on the DOS format disks we shipped with your printer, is a utilities program for controlling the printer from the PC. For example, through PS Exec you can turn off the start-up page, rename the printer, download fonts,

1-8 QMS magicolor CX User's Guide

Connecting to a Macintosh print font samples, and manage hard disks. Many of the procedures described in this manual involve using PS Exec. The README file on the PS Executive disk explains how to install the program, and the on-line help explains how to use it.

Connecting to a Macintosh

1 Turn the power off on both the printer and the Macintosh.

2 If you purchased your printer with an Ethernet port installed and your Macintosh has an Ethernet port, see “Connecting to a Network” on page 2 and your Macintosh documentation for information on connecting it to the printer’s Ethernet port.

This illustration shows where the Ethernet interface available for this printer may be installed. (A

SCSI port is also shown.)

If your Macintosh doesn’t have an Ethernet port, you need to order the optional

LocalTalk interface card for this printer. Chapter 2,

“Printer Options,” of the reference guide has information on installing the interface card in the printer and connecting the printer to a Macintosh.

Ethernet

Interface

»

3 Turn on both the printer and the Macintosh.

Note:

Remember, the power switches are located at the rear and the front of the printer. See the Quick Setup Guide for details.

Connecting the Printer 1-9

Installing

Macintosh

Printer Drivers

4 Install a printer driver.

See “Installing Macintosh Printer Drivers” on page 10.

5 Now you’re ready to print.

See chapter 2, “Printing,” of this manual for information on color control, using different types and sizes of media, and an overview of printer features. If you purchased your printer with an internal hard disk installed, see “About Internal Hard Disks” on page 17 of this chapter for information on taking advantage of it.

Installing Macintosh Printer

Drivers

To be able to use all your printer’s special features, you need to take a few minutes to load the following software from the Macintosh disks we shipped with your printer:

If QuickDraw GX is installed on your Macintosh, load the GX driver for the QMS magicolor CX. Go to “Installing the QMS GX

Driver” on page 11.

If QuickDraw GX is not installed on your Macintosh, install the following: n

PS Executive Series printer utilities

See “Installing the Printer Utilities for the Macintosh” on page 14 for information. n

LaserWriter 8.

x and the magicolor CX PPD file

See “Installing LaserWriter 8.x and the magicolor CX 4.1

PPD” on page 14 for information. n

Printer files for Adobe PageMaker, Altsys FreeHand, Adobe

PrePrint, Adobe Separator, or QuarkXPress

See “Macintosh Printer Description Files for Quark and

Adobe Applications” on page 16 for information.

1-10 QMS magicolor CX User's Guide

Installing

Macintosh

Printer Drivers

Installing the QMS GX Driver

If you have QuickDraw GX, Apple’s new imaging technology, installed on your Macintosh, you should install the QMS GX driver for your printer. QuickDraw GX provides innovative typographic, graphic, and printing features. The QMS GX driver allows your QMS printer to take full advantage of all of these features.

» Note:

You cannot use the GX driver and the LaserWriter driver at the same time.

To be able to use the GX drivers, you must have QuickDraw GX and at least System 7.1 (preferably 7.5) installed on your Macintosh. See your Macintosh documentation for more information.

» Note:

To avoid losing any data, make sure you close any open files or applications before installing the QMS GX driver, because the

Macintosh reboots when installation is complete.

1 With the Macintosh on, insert the QMS GX Drivers diskette into the disk drive.

2 In the QMS GX Drivers disk window, double-click the QMS

GX Drivers Installer icon to open the Installer.

3 In the QMS GX Drivers Installer dialog box, verify the Install

Location.

To change the Install Location you can either use the drop-down list box to display and select the appropriate disk, or you can choose the Switch Disk button to scroll through the available disks.

4 Choose Easy Install or Custom install.

n

Easy Install automatically installs all of the GX drivers available on the disk for QMS printers.

n

Custom Install allows you to select the GX driver(s) for the specific QMS printer(s) you want to install. For example, if you wanted to install the GX drivers for the magicolor CX, but not for the other listed QMS printers, you would click the check box next to this driver only.

Connecting the Printer 1-11

Installing

Macintosh

Printer Drivers

»

The amount of available space on your Macintosh hard disk and the amount of space necessary for all of the selected drivers are indicated near the bottom of the window.

Note:

If you’re using Custom Install, you can click the small icon to the right of each install option for more information about that option.

5 Click Install to begin the installation.

The Installer places the GX drivers in the Extensions folder inside the System folder. It also creates a QMS GX Drivers folder in the hard disk window. Inside this folder is the Installer log file, which you can view to verify the installation.

When the installation is finished, a dialog box prompts you to choose Continue to install additional drivers from the Custom install option or to choose Quit to exit the Installer program.

Creating a Printer Icon

Before you can print, you must create a desktop printer icon.

»

1 Make sure the printer is on and on line.

2 From the Apple menu choose Chooser.

3 In the Chooser window, select the CX GX Driver icon.

Note:

If your printer is connected to a network with multiple zones, rather than connected directly to your Macintosh, in the

AppleTalk Zones box select the zone in which your printer is located.

4 Click Create.

The printer icon for the selected printer is created and is placed on the desktop.

5 Exit from the Chooser.

6 Click the desktop printer icon you just created to select it.

1-12 QMS magicolor CX User's Guide

Installing

Macintosh

Printer Drivers

A new Printing menu is added to the Finder at the top of the desktop. This menu appears every time you select the desktop printer icon.

7 Use the commands in the Finder’s Printing menu to set up the printer defaults.

Now, when you open an application, you can print using these default settings, or you can customize them for a particular print job by accessing the QMS printing options within the application (choose

Options in the application’s Print dialog box). You can also print by dragging a document to the printer icon.

Connecting the Printer 1-13

Installing the

Printer Utilities for the

Macintosh

Installing the Printer Utilities for the Macintosh

PS Executive Printer Utilities is a utilities program for controlling the printer from the Macintosh. Many of the procedures described in this manual involve using PS Exec.

1 With the Macintosh on, insert the Macintosh Format PS

Executive Series Utilities disk in the disk drive.

2 Double-click the PSExec3.

xx .sea file.

3 In the window that appears, choose Continue.

4 In the window that appears, specify a folder in which to install the utilities and choose Save.

5 After all the files are extracted, choose Quit.

6 Open the Utilities folder in the PSExec 3.

xx Folder and double-click PSInstall to personalize the program.

7 Check the README file for updates, and see the PS Exec online help for information on using the program.

Installing LaserWriter 8.x and the magicolor

CX 4.1 PPD

Although the magicolor CX supports LaserWriter 6, 7, and 8, we recommend using LaserWriter 8. For your convenience, LaserWriter 8 and the magicolor CX PPD (a printer description file) are provided with your printer so you can take advantage of special features.

1 If you haven't already, follow the instructions given above in

“Installing the Macintosh Printer Utilities.”

2 Open the PSExec 3.

xx Folder, then the Drivers folder, then the System Utilities folder to display the LaserWriter 8.

x icon

(among other things).

3 Drag the LaserWriter 8.

x icon to your current System Folder.

(The system knows where to copy it.)

1-14 QMS magicolor CX User's Guide

Installing the

Printer Utilities for the

Macintosh

4 Create a Printer Descriptions folder:

System 7 users—Create a folder called Printer Descriptions inside the Extensions folder inside the System Folder.

System 6 users—Create a folder called Printer Descriptions inside the System Folder.

5 Open the PPDs folder inside the Drivers folder in the PSExec

3.

xx Folder.

6 Open the Ver 4.1 folder inside the PPDs folder.

7 Select the QMS magicolor CX printer description file in the

Ver 4.1 folder and drag it to the Printer Descriptions folder you created in step 4.

8 From the Apple menu, choose Chooser.

9 In the Chooser window, select the LaserWriter 8.

x icon and select the QMS magicolor CX.

10 Choose the Setup button.

This causes the LaserWriter to query the printer and automatically choose the appropriate PPD.

11 Exit the Chooser.

Now, when you go into your application, you can access QMS printing options (like QCOLOR color control) by choosing Options in your application's Print dialog box.

Connecting the Printer 1-15

Installing the

Printer Utilities for the

Macintosh

Macintosh Printer Description Files for Quark and Adobe Applications

If you use any of these applications, install the appropriate printer description file (PPD, PDX, and/or PDF) as described below:

1 If you haven't already, follow the instructions given above in

“Installing the Printer Utilities for the Macintosh” on page 14.

2 Install the appropriate printer description file(s) for your application from the Drivers folder in the PS Exec folder:

n

If you use Adobe Separator, install the PPD file. Your Separator documentation explains where to put it.

n

If you use Adobe PageMaker 5.x, install the version 4.1

PPD in the Printer Descriptions folder.

n

If you use Adobe PageMaker 4.x, install the version 3.0

PPD and PDX files in the PPDs folder in the Adobe folder in the System Folder.

n

If you use Altsys FreeHand 4.x, install the version 4.1 PPD in the Printer Descriptions folder.

n

If you use Altsys FreeHand 3.x, install the version 3.0 PPD and PDX files in the PPDs folder in the Adobe folder in the

System Folder.

n

If you use Adobe PrePrint, install the version 3.0 PPD and

PDX files in the PPDs folder in the Adobe folder in the System Folder.

n

If you use QuarkXPress, install the magicolor CX PDF in the

QuarkXPress folder in the PDF folder. To select the PDF, go to Quark's Page Setup dialog box. Under Printer Type, select the magicolor CX PDF and select the Use Printer Default

Screen Angles checkbox. Also in Quark’s Page Setup dialog box, make sure None is selected for the EFIColor profile option.

1-16 QMS magicolor CX User's Guide

About Internal

Hard Disks

About Internal Hard Disks

If you purchased your printer with an internal hard disk, to take full advantage of the disk, you should turn on the printer’s disk swapping option.

Use the printer control panel to do this. (Information on using the control panel is in chapter 1 “Printer Configuration,” in the reference guide. Choose Yes in the Administration/Memory/Enable Disk Swap menu.) Disk swapping allows the printer to use the hard disk to supplement RAM when necessary.

» Note:

The printer needs to be turned off and on again to make this change take effect.

While you’re making changes in the configuration menu, you may also want to turn on the printer’s page recovery option. (Choose On in the

Administration/Engine/Page Recovery menu.) Page recovery allows the printer to automatically track and reprint jammed pages so you don’t have to resend jobs after clearing a jam.

See chapter 1, Printer Configuration,” of the reference guide for information on other printer configuration options that are available.

v

Connecting the Printer 1-17

2

Printing

In This Chapter . . .

n

“QCOLOR Color Control” on page 2

n

“Other Methods of Color Control” on page 10

n

“Refilling the Media Cassette” on page 16

n

“Using the Manual Feed Tray” on page 20

n

“Printing on Different Types of Print Media” on page 23

n

“More About Print Media” on page 27

n

“Changing Print Resolution” on page 32

n

“Collating Output” on page 33

n

“Working with Status Pages” on page 34

n

“Cancelling/Ending Print Jobs” on page 35

n

“About Fonts” on page 38

n

“Overview of the QMS magicolor CX Printer” on page 40

QCOLOR Color

Control

QCOLOR Color Control

To help you optimize color output, QMS developed Q

COLOR

, which provides automatic or custom color control. Q

COLOR

dynamically configures the magicolor CX for the best output quality based on the contents of the document and the media it will be printed on.

QCOLOR matching capabilities include CIE-based color matching,

PANTONE®* Color simulation, and ICC 3.0 and ColorSync support.

QCOLOR automatic color control is accessed through the QMS Windows or Macintosh driver.

* Pantone, Inc.’s check-standard trademark for color reproduction and color reproduction materials.

2-2 QMS magicolor CX User's Guide

QCOLOR Color

Control

Accessing QCOLOR for Windows

1 If you haven’t already, install the QMS Level 2 Windows driver.

See chapter 1, “Connecting the Printer,” for information on installing these drivers.

2 Open or create the file you want to print.

3 From the File menu, choose Print Setup.

Some applications may call this option something else, such as

Page Setup.

4 In the Print Setup dialog box, make sure the QMS magicolor

CX is selected, then choose the Options button.

The QMS Level 2 Windows driver dialog box appears.

5 On the Paper tab, locate the Quick Color Setup section and choose one of the following:

n

Automatic Color Control (if you're printing a combination of document types)

Automatic Color Control is the best option for most jobs, because it's designed to provide the best color output for a large variety of documents. However, if for some reason the

Automatic setting doesn't provide satisfactory color output for a particular page element or document type, then select a more specific Q

COLOR

setting (for example, Photographic for scanned photographic images).

n

Graphics (if you're printing color graphics) n

Grayscale (if you're printing images with gray shades) n

Photographic (if you're printing photographic images) n

Text and Spot Color (if you're printing text or spot colors) n

Third Party Color Management (to allow your application to control color settings)

Printing 2-3

QCOLOR Color

Control n

Customize (if you want to customize the color settings by using the options on the Color tab)

2-4

» Note:

Because Q

COLOR

automatically adjusts the Page Element,

Halftone, CRD, Color Calibration, Color Model, RGB Strength, and Media Selection, these settings on the Color Setup tab do not have to be adjusted. However, if you want to customize these settings, you can get information about these and other options in the QMS Level 2 Windows driver by choosing the Help button.

Also, some applications (like Aldus PageMaker and Ventura

Publisher) specify color outside the Windows driver, in which case the color settings in the QMS Level 2 Windows driver are ignored.

QMS magicolor CX User's Guide

QCOLOR Color

Control

6 Choose the media type you’re using.

For example, if you're printing overhead transparencies, select the Transparency option. Also, make sure you configure the media tray you're using for transparency printing. This can be done through the printer control panel. See “Printing on Different

Types of Print Media” on page 23 for more information on media, and see chapter 1, “Printer Configuration,” in the reference guide for information about using the printer’s configuration menu.

7 Choose any other printing options you want.

Choose the Help button for detailed descriptions of the options.

8 Choose OK until you return to the application.

9 From the File menu, choose Print.

10 In the Print dialog box, select any other options you want and then choose OK.

Printing 2-5

QCOLOR Color

Control

Accessing QCOLOR for a Macintosh with

QuickDraw GX Installed

» Note:

If your Macintosh doesn’t have QuickDraw GX installed, see

“Accessing QCOLOR for the Macintosh” on page 8.

1 If you haven’t already, install the QMS GX driver.

See “Installing Macintosh Printer Drivers” in chapter 1, “Connecting the Printer,” of the reference guide for information.

2 Open or create the file you want to print.

3 From the Finder’s Printing menu (inserted in the Finder menu bar by the QMS GX driver), choose QCOLOR Options.

4 In the QCOLOR dialog box, make sure the QCOLOR checkbox is selected, then select one of the following:

2-6 n

Automatic (if you're printing a combination of document types)

Automatic Color Matching is the best option for most jobs, because it's designed to provide the best color output for a large variety of documents. However, if for some reason the

Automatic setting doesn't provide satisfactory color output for a particular page element or document type, then select Special and then select a more specific Q

COLOR

setting (for example, Photographic for scanned photographic images).

QMS magicolor CX User's Guide

QCOLOR Color

Control n

Special (if you want to specify a document type)

If you choose Special, then in the Special area, select Graph-

ics (if you're printing color graphics), Grayscale (if you're printing images with gray shades), Photographic (if you're printing photographic images), or Text (if you're printing text or spot colors)

5 Choose OK.

6 Choose any other options you want from the Finder’s Printing menu:

Start/Stop Print Queue

Hold Print Request

Resume on Page One

Resume on Page...

Set Default Printer

Input Trays...

Extension Setup...

QMS N-Up Options...

Send PostScript...

QMS Printer Options

Choose these options to start or stop the print queue.

Choose this option to hold a print job.

Choose this option to resume a print job, starting on the first page.

Choose this option to resume a print job and specify which page to start on.

Choose this option to select a default printer.

Choose this option to set up the printer’s input trays.

Choose this option to set up printer extensions.

Choose this option to place 2, 4, 6,

8, or 16 page-images on a single page.

Choose this option to send a

PostScript file to the printer.

Choose this option to select collation and resolution options.

7 Choose OK.

Printing 2-7

QCOLOR Color

Control

Accessing QCOLOR for the Macintosh

» Note:

If your Macintosh has QuickDraw GX installed, see “Accessing

QCOLOR for a Macintosh with QuickDraw GX Installed” on page 6.

»

1 If you haven’t already, install the Macintosh printer driver.

See “Installing Macintosh Printer Drivers” in chapter 1, “Connecting the Printer” for information.

2 Open or create the file you want to print.

3 From the application’s File menu, choose Print.

4 In the Print dialog box, choose Options.

5 In the Options dialog box, in the QCOLOR Setup listbox, select one of the following options:

n

Printer's Default (to use the settings chosen at the printer control panel) n

Graphics (if you're printing color graphics) n

Photographic (if you're printing photographic images) n

Text and Spot Color (if you're printing text or spot colors) n

Third-Party Color Management System (CMS) (to allow your application to control color settings) n

Overhead (if you're printing overhead transparencies)

You can select any of the QCOLOR color setup options for transparency printing if you select Transparency from the Media listbox without changing any other options.

Note:

The media tray you're using must be configured for the media type it contains. This can be done through the printer control panel (in the Operator Control/Media menu). See “Printing on Different Types of Print Media” on page 23 for more information.

2-8 QMS magicolor CX User's Guide

QCOLOR Color

Control

6 Choose the Save button to save the QCOLOR settings between print jobs.

Because QCOLOR automatically adjusts the Halftone, CRD, and

(for the Overhead setting) Media Type, these individual settings in the Options dialog box do not have to be adjusted, so they are grayed out when a QCOLOR option is chosen.

To be able to access individual settings such as Halftone and

CRD, then QCOLOR must be turned off (choose Printer's Default from the QCOLOR list box to turn off QCOLOR.) If you want information about halftones and CRDs, see “About Printer Default

Screening and CRD Options” on page 13. To get more information about the standard LaserWriter options, choose the Help button in the driver window.

Aldus Application Note:

If you use an Aldus application, when you want to print, hold down the Option key while selecting Print from the File menu. This brings up the LaserWriter window, which contains the QMS printing options like QCOLOR color control.

(Normally, Aldus applications bypass LaserWriter and use an

Aldus printer driver, which would prevent you from accessing

QMS color printing options.)

Adobe Photoshop Note:

If you use Adobe PhotoShop, go to

PhotoShop's Page Setup dialog box, and select Use Printer's

Default Screen under the Screens option. (This allows your choices in the QMS driver to take effect.)

Printing 2-9

Other Methods of Color

Control

Other Methods of Color

Control

Color Matching

A major concern in the color publishing industry today is keeping color consistent across devices with different color models. For example, when you scan a color photograph, the scanner sends the image data to the computer in an RGB (Red-Blue-Green) format. The computer then converts the data into another RGB format to display it on the monitor. When the image data is sent to the printer, it is converted into CMYK (Cyan-Magenta-Yellow-blacK) format by the printer driver or application. Because of these conversions, a color output device

(like your printer) may produce colors dramatically different from those seen on the computer screen, or in the original image.

To keep colors more consistent, you can use color matching, which uses software to describe colors for different devices in a common language to make sure that color is produced in the same shade on all devices.

Color Matching with a Color Management System

Color management systems (CMSs) work by translating color information from different devices into a common language. A CMS first gets information about the way these devices create color and the range of colors they can produce. (This information is contained in device profiles .) Then, using this information, the CMS maps each device's color descriptions to the CIE model, which is an international, device-independent standard for color.

For example, to make a printer's color output look the same as the colors on your computer monitor, a CMS translates the monitor's

RGB colors into device-independent CIE color, and then translates from the CIE color into the printer's CMYK colors. A CMS can warn you (or automatically adjust color) when the colors you specify are outside the output device's range, and they can show you on screen how the printed output will look.

2-10 QMS magicolor CX User's Guide

Other Methods of Color

Control

The advantages of using a CMS are that you get consistent color across all devices, and an on-screen preview of output. However,

CMS’s are not portable across platforms, they can be expensive, and they do consume processing time and power at the host.

A few well-known color management systems include Kodak ColorSense, Agfa FotoFlow, Electronics for Imaging EFIColor, Pantone

POCE, and Apple ColorSync. The following are shipped with your printer: n

A ColorSync device profile n

A Pantone POCE CMM (Color Matching Method) n

A Pantone POCE device profile n

An ICC (International Color Consortium) device profile

If this profile is not included with your printer, call the QMS Customer

Response Center to check for availability.

Instructions for installation and use are included on the Pantone disk provided with the printer.

Color Matching with PostScript Level 2

Your printer's PostScript Level 2 allows it to accept device-independent CIE color specification directly (in addition to CMYK or RGB color specifications). This means that if you have an application that supports PostScript Level 2 printing (such as Adobe PhotoShop) or if you use the QMS-developed driver for Windows or Macintosh, your printer will perform color matching automatically. QMS drivers for

Windows and Macintosh were shipped on disks with your printer: see chapter 1, “Connecting the Printer,” for installation information. These drivers work with the printer-resident color rendering dictionaries to match colors. See control panel for more information on CRDs.

The advantages of Level 2 color matching are that it is portable, it is application- and printer-resident (there's nothing else to buy), and it is performed at the printer level (so it doesn't tie up your host). However, no on-screen preview of output is provided, and you are not warned if a color is out of printer's gamut (color range).

Printing 2-11

Other Methods of Color

Control

Color Matching with PANTONE

*

Your printer has been approved by Pantone Inc. to simulate PAN-

TONE Colors. Pantone specifies hundreds of spot colors, each identified by a unique number. Each of these spot colors can be simulated on the printer with the appropriate combination of process (CMYK) colors.

Within a Pantone-licensed application (such as Aldus FreeHand or

Adobe Illustrator), you can choose a PANTONE Color number and the corresponding CMYK simulation is printed. Pantone tables for supporting applications are shipped on a Pantone disk with the printer, including the following: n

Aldus FreeHand (Macintosh and Windows) n

Adobe Illustrator (Macintosh and Windows) n

QuarkXpress (Macintosh only) n

CorelDRAW (Windows only)

Instructions for installation and use of these files are included on the

Pantone disk shipped with your printer.

The formulas in the PANTONE Color look-up charts result in Pantoneapproved color only under the following conditions: n

A Pantone-licensed application (such as Adobe Illustrator,

QuarkXPress, and Aldus FreeHand) is used to create the color.

n

The colors are printed with QMS-supplied toner.

n

The colors are printed on Hammermill Laser Print white paper.

n

The printer's Administration/Emulations/PostScript/ Default Halftones option is set to Enhanced.

The formulas listed in the Pantone charts are only for the magicolor

CX printer. Also, the PANTONE Colors generated by this printer are four-color process simulations and may not exactly match Pantone-

*Pantone Inc.'s check-standard trademark for color reproduction and color reproduction materials.

2-12 QMS magicolor CX User's Guide

Other Methods of Color

Control identified solid color standards. Use current PANTONE

* Color Reference Manuals (available from Pantone, Inc.) for accurate color.

The advantages of using PANTONE Color matching are that it is easy to use, it is widely supported, and that it is good for spot color. However, it is not as accurate as other methods of color matching, it can't be used for photographs, and it is only supported by applications.

About Printer Default Screening and CRD

Options

The printer’s default screening and CRD (Color Rendering Dictionary) settings can be changed through the QMS-developed Macintosh and

Windows drivers or, if your application requires you to use a non-QMS driver, you can change the printer-default screening and CRD at the printer’s control panel (Administration/Emulations/PostScript menu).

See chapter 1, “Printer Configuration,” of the reference guide for information on using the control panel.

Screening

The printer has two screening options: Enhanced (the default) and

ColorSmooth.

Enhanced amplitude-modulation (AM) screening, which is the factory default setting, is provided for business applications and should be used in the following situations: n

If your jobs contain mostly solid (spot) colors.

n

If you are using the Pantone POCE or Apple ColorSync color management system, or if you are producing PANTONE simulations.

ColorSmooth uses frequency-modulated (FM) screening, which places micro-dots in a mathematically-induced random pattern to produce smoother color transitions, bright, accurate colors and lasersharp image rendering. ColorSmooth eliminates the rosettes, moiré

*Pantone Inc.'s check-standard trademark for color reproduction and color reproduction materials.

Printing 2-13

Other Methods of Color

Control patterns, and banding typically found in traditional printing. In general, it should be used for these purposes: n

If you’re printing photographic images, especially photographs of faces, to get photo-realistic color output n

For jobs containing a mixture of text and graphic images

» Note:

Some application software may be set up to ignore the printer's color settings. For information on preventing this, see “Connecting to a PC” or “Connecting to a Macintosh” in chapter 1, “Connecting the

Printer.”

ColorDepth technology for 1200 x 600 dpi offers an increased level of color image quality at the printer’s highest resolution.

» Note:

Your printer requires at least 40 MB RAM for ColorDepth.

ColorSmooth screening is not supported at 1200 dpi.

Printer Default Color Rendering Dictionaries

(CRDs)

Since the printer has a different range of colors than other color devices (such as your monitor), a color rendering dictionary is necessary to tell the printer how to print colors that are out of its range. The printer has three default CRD settings:

The Colorimetric CRD is designed for very basic color matching and one-to-one conversion from CIE color to CMYK color. With Colorimetric chosen as the printer default CRD, all colors are reproduced exactly unless a specified color is “out of gamut” (out of the printer's range). For out of gamut colors, the Colorimetric CRD substitutes the closest “in-gamut” color. The result is that exact color matches between the two devices are maintained wherever possible, but the printed image may have a smaller range of colors than the original image (since several image colors may be mapped to a single printer color). We recommend that you use this CRD for printing spot colors.

The Business CRD matches the images on a monitor as closely as possible (WYSIWYG). Use the Business CRD for computer-generated graphics.

2-14 QMS magicolor CX User's Guide

Other Methods of Color

Control

QMS developed the Photographic CRD to optimize the quality of photographic images and other images with many subtle color shifts. Like the Colorimetric CRD, the Photographic CRD substitutes out-ofgamut colors with in-gamut colors, but it also adjusts (compresses) all other colors (whether in-gamut or out-of-gamut) as necessary to maintain the proportional relationship between the colors.

Printing 2-15

Refilling the

Media Cassette

Refilling the Media Cassette

Use the following procedure to refill the standard or optional media trays.

1 Pull the paper cassette out of the printer.

2-16 QMS magicolor CX User's Guide

Refilling the

Media Cassette

2 Make sure the size key slide on the back end of the cassette is set for letter- or A4-size media.

EX LT A4 LG

» Note:

For the best quality printouts, before you load paper in the cassette, look at the paper packaging to determine which is the printing side of the paper (an arrow points in the direction of the printing side on most packaging). Also, if you're printing on paper, fan it to prevent the sheets from sticking together. (Don't fan transparencies or labels because this can cause jams.)

Printing 2-17

Refilling the

Media Cassette

3 Load the paper (printing-side up) in the cassette.

For letterhead or preprinted media load the top-end first. Make sure the paper lies flat and does not exceed the upper-limit mark on the cassette for paper or foils (transparencies).

Paper

Foil

4 Adjust the paper guides on each side and on the trailing edge of the media so that they rest lightly against the media without causing it to buckle.

2-18 QMS magicolor CX User's Guide

Refilling the

Media Cassette

5 Slide the filled cassette into the printer until it snaps firmly into place and is flush with the front of the printer.

» Note:

Make sure the printer is configured for the media type

(paper or transparency) you have in the cassette or print quality could degrade. Media type can be selected through the printer's control panel.

Printing 2-19

Using the

Manual Feed

Tray

Using the Manual Feed Tray

You can feed a single sheet at a time to the printer using the manualfeed tray. This allows you to print on a different media type without changing the media in the cassette, or to print on media not supported by the standard cassette (envelopes or thick stock).

1 Use your application's print setup feature to select the manual-feed tray and the media type you plan to use (paper or transparency).

If your application doesn't allow this, you can do it at the printer control panel: a Press the Tray Select key until the Manual Feed LED is lit.

b Press the Media key until the LED for the media type you want (paper or transparency) is lit. (Choose the Paper setting for label and envelope printing.)

»

If you're printing on thick stock (paper that's between 24 and

43 lb [90 g/m2 and 163 g/m2]), then use the Operator Control/Media menu to select this media type.

Note:

If you select media type from the driver, the tray you're printing to must already have been set from the printer's control panel for the desired media type.

2 Use your application's print setup feature to select any other printing options you want.

2-20 QMS magicolor CX User's Guide

Using the

Manual Feed

Tray

3 Open the manual-feed tray by lightly pressing on the topright corner to release the spring latch.

4 Move the paper guides on the manual feed tray to fit the size of the chosen media.

Printing 2-21

Using the

Manual Feed

Tray

5 Insert a single sheet of media, printing side up, with the top edge leading into the printer, in the manual feed tray (fig. 5.3) until it reaches the rear of the tray inside the printer and lies flat.

The media wrapping should indicate which is the printing side.

If you're printing envelopes, load the envelope printing-side up, so that the flap side will be on the left when the envelope is pulled into the printer.

6 Through your application, print your document.

2-22 QMS magicolor CX User's Guide

Printing on

Different Types of Print Media

Printing on Different Types of

Print Media

Printing Transparencies

1 See “Refilling the Media Cassette” on page 16 or “Using the

Manual Feed Tray” on page 20 for information on loading media.

2 If you haven't previously, set up the tray you want to use for transparency printing:

a At the printer control panel, press the Online/Offline key.

b Press the Tray Select key until the LED for tray you want to use for transparencies is lit on the control panel.

c Press the Media key until the Transparency LED is lit on the control panel.

»

d Press the Online/Offline key.

3 Use your application's print setup feature to select Transparency printing, and select any other printing options you want.

If you're printing from a Windows or a Macintosh application, you can select transparency printing from your application if you use the QMS Level 2 Windows Driver or Macintosh driver.

Note:

Any time you select a media type from the driver, the tray you're printing to must already have been set from the control panel for the desired media type.

4 Send your job.

Printing 2-23

Printing on

Different Types of Print Media

Printing Labels

For best results when printing labels, format labels through your application and then run a test print on plain paper to check formatting and avoid wasting label sheets.

1 See “Refilling the Media Cassette” on page 16 or “Using the

Manual Feed Tray” on page 20 for information on loading media in the cassette.

Make sure you place the labels printing-side up with the top edge feeding into the printer first.

2 If you haven't previously, set up the tray you want to use for printing on Paper:

a At the printer control panel, press the Online/Offline key.

b Press the Tray Select key until the LED for tray you want to use for labels is lit on the control panel.

»

c Press the Media key until the Paper LED is lit on the control panel.

d Press the Online/Offline key.

3 Use your application's print setup feature to select Paper printing and any other printing options you want.

Note:

Any time you select a media type from the driver, the tray you're printing to must already have been set from the control panel for the desired media type.

4 Send your job.

Printing on Letterhead or Other Preprinted

Media

Print letterhead or other preprinted media the same way labels are printed. Make sure you place the media printing-side up with the letterhead edge feeding into the printer first.

2-24 QMS magicolor CX User's Guide

Printing on

Different Types of Print Media

Printing on 3-Hole or Other Pre-punched

Media

Print 3-hole or other pre-punched media the same way labels are printed. Make sure you place the media printing-side up with the top edge feeding into the printer first.

Printing Envelopes

Envelopes can be printed from the manual-feed tray or from the optional envelope cassette. If you purchased the optional envelope cassette for your printer, see chapter 2, “Printer Options,” of the reference guide for information on installing and using it.

To print envelopes from the manual-feed tray, see “Using the Manual

Feed Tray” on page 20. Envelopes are loaded with the printing side up, so that the top of the envelope (the flap side) is on the left as the envelope is pulled into the printer.

Printing on Thick Paper Stocks

To print on heavy paper stocks (between 24 and 43 lb [90 g/m2 and

163 g/m2]

1 Set up the manual-feed tray for printing thick stock:

a Press the Online/Offline key to take the printer off line. (The

Online/Offline LED goes out and IDLE appears in the message window.) b Press the Menu key to enter the Configuration menu. Then press the Next key until the following message displays:

CONFIGURATION

OPERATOR CONTROL

Printing 2-25

Printing on

Different Types of Print Media

»

c Press the Select key to choose the Operator Control menu.

Then, press the Next key until the following message displays:

OPERATOR CONTROL

MEDIA d Press the Select key to enter the Media menu; then press the

Next key until the following message displays:

MEDIA

FOR MANUAL BIN e Press the Select key to enter the Manual Bin menu; then press the Next key until Thick Stock appears in the message window:

FOR MANUAL BIN

THICK STOCK f Press the Select key to choose Thick Stock. g Press the Online/Offline key to exit the Configuration menu or press the Menu key to back out of the Configuration menu one level at a time. The message window displays

SAVE CHANGES?

*NO h Press the Next key until Yes appears in the message window; then press the Select key. The following message displays

OFFLINE i Press the Online/Offline key to put the printer back on line.

(The Online LED lights.)

Note:

When Thick Stock has been selected, both the Paper LED and the Transparency LED on the printer control panel are off.

2 See “Using the Manual Feed Tray” on page 20 for instructions on feeding media manually to the printer.

2-26 QMS magicolor CX User's Guide

More About

Print Media

More About Print Media

Your print quality depends in large part on the quality of the media.

You can get sharper contrast on printed pages by using special laser printer media, which is available from a variety of manufacturers. This paper is thicker, smoother, and whiter than copier paper and gives your page a more professional appearance.

The printer accommodates plain or laser paper, transparencies, and labels. You can also print on envelopes and thicker stocks (between

24 and 43 pounds [90 to 163 g/m

2

]). Conventional copier paper is adequate for most applications. Copier paper has a smooth, clean surface, controlled electrical properties, and heat stability. This assures good image transfer without excessive curling of the paper.

You can use special paper, such as bond paper, often used for stationery, for special applications. However, textured paper may result in uneven toner placement and print quality may vary. You may want to do a test run before printing a large quantity. Colored paper may also be used, but not paper with a colored coating applied. “Print Media

Types, Weights, and Recommended Brands” on page 30 contains additional paper specifications.

Printing 2-27

More About

Print Media

Print Media Sizes, Imageable Regions, and

Margins

Media Sizes*

Imageable

Regions*

Size

Letter

Legal

A4

Executive

Com 1

DL

Size

Letter

Legal 1/C

Legal 4/C

A4

Executive

Com 10

DL

Margins* Size

Inches

8.50 x 11.00

8.50 x 14.00

8.27 x 11.69

7.25 x 10.50

9.50 x 4.125

8.66 x 4.33

Inches

Millimeters

215.90 x 279.40

215.90 x 355.60

210.00 x 297.00

185.00 x 267.00

241.30 x 104.78

220.00 x 110.00

Millimeters

8.11 x 10.61

8.11 x 13.61

8.11 x 11.7

7.87 x 11.30

205.90 x 269.40

205.90 x 345.60

205.90 x 297.18

200.00 x 287.00

6.89 x 10.12

9.19 x 3.89

8.35 x 4.09

Top

0.2"

175.00 x 257.00

233.30 x 98.78

212.00 x 104.00

Bottom

0.2" 0.2" Letter

Legal

1-Color

Legal

4-Color

A4

Executive

Com 10

0.2"

0.2"

5 mm

5 mm

0.12"

0.2"

2.1"

5 mm

5 mm

0.12"

DL 3 mm 3 mm

*All measurements are accurate within 0.02"/0.5 mm

0.2"

0.2"

5 mm

5 mm

0.16"

4 mm

2-28 QMS magicolor CX User's Guide

More About

Print Media

About Imageable Areas and Margins

The imageable area of each media size is smaller than the size of the media. The imageable area is subject to hardware limits (physical page size and margins required by the print engine). As you set page margins in your application, remember they must be equal to or less than the imageable areas specified for the page size you are using.

“Print Media Sizes, Imageable Regions, and Margins” on page 28 lists measurements of imageable areas and margins for each media size.

About Legal-Size Imageable Regions

There are two imageable regions for legal-sized pages: one for black and one for color. The imageable region for black on legal-sized pages is 8.11" x 13.61" (205.90 mm x 345.60 mm). The imageable region for color on legal-sized pages is an 8.11" x 11.7" (205.90 mm x 297.18 mm) region at the top of the page. We recommend that you compose color legal-sized pages so that color images stay in this

8.11" x 11.7" area near the top of the page, and use the imageable region below this for black only.

Working Within Imageable Regions and Margins

If you experience problems with your file being cut off (not printing to the expected margins), it might be due to an imageable region constraint. To compensate for imageable region constraints, use a larger page size or adjust margins, page size, or scale through your application.

Printing 2-29

More About

Print Media

2-30

Print Media Types, Weights, and

Recommended Brands

Media Type

Plain Paper

Laser Paper

Weight in g/m

2

60 to 90 g/m

2

60 to 90 g/m

2

Weight in lb

Brand

16 to 24 lb Xerox 4024

16 to 24 lb up to 43 lb

Hammermill Laser Print

(White)

N/A

Thick Stock

(manual feed only) up to 163 g/m

2

Transparencies

138 to 146 g/m

2

36.7 to 38.8 lb 3M PP2500, Xerox 3R

2780, Xerox 3R 3117

Labels

Envelopes

156 to 170 g/m

2

90 g/m

2

41.5 to 45.2 lb Avery 5260

24 lb White Wove Sub 24 Auto

Fil #1914

Print Media Storage

63.5° to 80.6° F (17.5° to 27° Celsius)

60% to 70% relative humidity

Media should be stored in its original wrapper, on a flat surface, away from dust and sunlight.

Preventing Media Jams

Some printer problems are caused by improper handling of media or use of the wrong media and consumables. The following section provides information about correctly handling media and preventing jams. Several things you can do to reduce print media jamming in your printer are n

Set the printer for the print media type and size currently in the cassette. (Use the Tray Select and Media keys on the control panel. Chapter 1, “Printer Configuration,” of the reference guide explains how to use the control panel.) n

Use QMS supplied toner and developer, and use QMS-recommended print media.

QMS magicolor CX User's Guide

More About

Print Media

»

n

Make sure print media is not torn, folded, or wrinkled.

n

Do not overfill the media cassette: it holds 250 sheets of paper,

50 transparencies, or label stock up to the upper-limit mark on the cassette.

Note:

If the printer is operating in a low-humidity environment, we recommend printing fewer than 20 consecutive transparencies to prevent jamming. n

If you have problems with double feeding, remove the paper from the cassette and fan the edges. The sheets may be sticking together. (However, do not fan transparencies; this can create electrostatic buildup that can cause jamming.) n

Store print media away from moisture and humidity. Moisture and humidity may cause media to turn up at the edges or wrinkles to occur. The recommended relative humidity during operation is

60%-70%.

n

Load media printing side up, top edge first. The printing side of media is indicated on the wrapping, so leave it in its wrapping until you are ready to load it.

n

Keep the paper-feed rollers and the manual-feed belts clean.

Dirty rollers and belts can draw media unevenly into the printer.

See “Cleaning the Rollers” in chapter 3, “Maintenance.”

Preventing Envelope Jams

To prevent envelope jams n

Keep envelopes in their original box to protect them until they're used. Don't use damaged envelopes.

n

Store envelopes in a low-humidity environment.

n

Use only the envelope types specified in “Print Media Types,

Weights, and Recommended Brands” on page 30. Don't use envelopes with windows.

n

If you're using the optional envelope cassette, use it in the standard cassette slot (not the optional feeder), and don't place more than 30 envelopes in the cassette at once.

Printing 2-31

Other Printing

Tasks

Other Printing Tasks

Changing Print Resolution

Your printer is capable of printing at 300, 600, or 1200 dpi.

For jobs in which print speed is more important than print quality, you might want to select 300 dpi. But for pages requiring the best quality, set the printer resolution to 600 or 1200 dpi. Choose these higher resolutions when printing pages with photographs, graphics with multiple levels of shading, or documents requiring the sharpest possible text and line art.

The table below shows minimum RAM requirements for different page sizes, resolutions, and numbers of colors.

Page

Size

Letter

Legal*

A4

Executive

Envelopes (DL &

Com 10)

1200

300

600

1200

300

600

1200

300

600

1200

Dots per Inch

300

600

1200

300

600

Minimum RAM

(Monochrome)

8 MB

8 MB

12 MB

8 MB

12 MB

16 MB

8 MB

8 MB

12 MB

8 MB

8 MB

12 MB

8 MB

8 MB

12 MB

*Although the monochrome imageable area for legal-sized pages is 8.11" x 13.61"

(205.90 mm x 345.60 mm), the full-color imageable region for this size is limited to 8.11" x 11.7" (205.90 mm x 297.18 mm).

48 MB

8 MB

20 MB

40 MB

8 MB

20 MB

40 MB

8 MB

16 MB

40 MB

Minimum RAM

(Four-color)

8 MB

20 MB

40 MB

12 MB

24 MB

2-32 QMS magicolor CX User's Guide

Other Printing

Tasks

You can set the resolution of your printer through the QMS-developed

Macintosh or Windows driver or through the printer’s Administration/

Engine/Def Resolution menu.

Default Resolution

Menu Choices

Administration

Engine

Def Resolution

300 dpi—300 x 300 dpi resolution

600 dpi —600 x 600 dpi resolution

1200 dpi—1200 x 600 dpi resolution

Default depends on how much memory is in the printer. See the chart above for information on minimum RAM requirements for different resolutions, page sizes, and numbers of colors.

Collating Output

The printer can deliver multiple copies of your files in collated order to the output bin without having to send the file repeatedly. This feature reduces your data transmission and improves performance. The illustration below shows collated and uncollated stacking for two copies of a three-page file.

An internal hard disk greatly improves collation performance because the file is stored in QMS-compressed format for repeated printing.

When a job is longer than 50 pages, or when disk space is consumed during a print job, the printer begins chunk collating. Chunk collation

Printing 2-33

Other Printing

Tasks breaks down a job into sections and performs collation on each of those sections. You can enable and disable collation through the

QMS-developed Macintosh or Windows driver or through the printer’s control panel:

Collation

Menu

Operator Control

Collation

Choices

On (default), Off

Working with Status Pages

Printing a status page is a two-step procedure: Identify the type of status page you want to print, and then print it.

Identifying a Status Page Type

Two types of status pages are available: n

Standard—This one-page document provides printer identification information (printer type and name, firmware version and release, and number of sheets printed), printer settings (Post-

Script level, start-up options, paper handling information, resolution, and gamma correction setting), current memory configuration, time-outs, communication settings and input buffer sizes for all standard and optional interfaces, and, if present, hard disk status (address, size, and free space). In addition, an angle bar prints in the lower-left corner for image alignment.

n

Advanced—This document, which can be five or more pages long, contains the same information as the standard status page as well as configuration menu settings and a full list of fonts and downloaded emulations.

Status Page Type

Menu Choices

Administration

Special Pages

Status Page Type

Standard (default)

Advanced

2-34 QMS magicolor CX User's Guide

Other Printing

Tasks

Printing a Status Page

After you have identified the type of status page to print, send it to the printer in one of the following ways: n

Use the PS Executive Series Utilities (see the PS Executive online help for instructions).

n

Use the control panel keys to select “Yes” in the Print Status menu option.

Print Status

Menu

Administration

Special Pages

Print Status

Notes

Choices

Yes (default)

No

Only standard status pages can be printed from PS Executive. Advanced status pages are not available.

Cancelling/Ending Print Jobs

The Cancel key has two functions: n

It cancels all print jobs that are currently printing, interpreting, or spooling.

n

It allows you to send an end-of-job indicator to a currently compiling print job that is waiting for incoming data.

Once the print jobs are canceled or ended, the printer resumes printing other jobs in the queue.

You don’t have to press the Online/Offline key to take the printer off line before using the Cancel key. There are no equivalent functions in the configuration menu.

» Note:

If you need to cancel the cancel job or end job procedure, press the Menu key.

Printing 2-35

Other Printing

Tasks

Cancelling a Print Job

Press the control panel keys in the order shown in the following instructions to cancel a print job.

Press this key to...

Cancel Access the Cancelling Job menu. You are prompted for confirmation that you want to cancel the print job.

Cancel or Select

Select Yes.

Cancel all print jobs in the queue that are currently printing, interpreting, or terminating. The

CANCELLING JOB message displays until the print job is completely removed from the printer.

The message window reads...

CANCELLING JOB?

YES

YES

IS SELECTED

CANCELLING JOB

Ending a Print Job

If the first print job in the queue is waiting for, but not receiving the data it needs to finish printing, the message window displays

WAITING FOR INPUT

END JOB?

Use the following procedure to end all print jobs in the queue that are waiting for incoming data.

» Note:

This procedure does not end a print job that is still receiving data. Its only purpose is to provide an end-of-job indicator for a print job that does not have one. You can identify an end-of-job indicator in the Administration/Communications/Parallel and Administration/

Communications/Serial menu. (See chapter 1, “Printer

Configuration,” in the reference guide for more information). Also see chapter 3, “Technical Specifications,” in the reference guide for a complete discussion of End Job Mode.

2-36 QMS magicolor CX User's Guide

Other Printing

Tasks

Press this to...

key

Cancel Access the Cancelling Job menu.

Next Advance to the End Job option.

Cancel or Select

Select End Job.

The message window reads...

CANCELLING JOB?

YES

CANCELLING JOB?

END JOB

END JOB

IS SELECTED

Printing 2-37

About Fonts

About Fonts

The Resident PostScript Fonts

This section lists the fonts resident in your printer. You can access them after you install the appropriate printer driver on your computer

(see chapter 1, “Connecting the Printer” for information on printer drivers.) All of these fonts are authentic: they are licensed and carry the true name. See your QMS vendor if you are interested in obtaining more fonts.

ITC Bookman Light

ITC Bookman Light Italic

ITC Bookman Demibold

ITC Bookman Demibold Italic

Courier

Courier Oblique

Courier Bold

Courier Bold Oblique

New Century Schoolbook

New Century Schoolbook Italic

New Century Schoolbook Bold

New Century Schoolbook Bold Italic

Palatino

Palatino Italic

Palatino Bold

Palatino Bold Italic

Times Roman

Times Italic

Times Bold

Times Bold Italic

ITC Avant Garde Book

ITC Avant Garde Book Oblique

ITC Avant Garde Demibold

ITC Avant Garde Demibold Oblique

2-38 QMS magicolor CX User's Guide

About Fonts

Helvetica

Helvetica Oblique

Helvetica Bold

Helvetica Bold Oblique

Helvetica Condensed

Helvetica Condensed Oblique

Helvetica Condensed Bold

Helvetica Condensed Bold Oblique

Helvetica Narrow

Helvetica Narrow Oblique

Helvetica Narrow Bold

Helvetica Narrow Bold Oblique

ITC Zapf Chancery Medium Italic

Symbol

ITC Zapf Dingbats

Optional Fonts

See chapter 2, “Printer Options,” of the reference manual for a list of fonts available for purchase from your QMS vendor.

Printing 2-39

Overview of the

QMS magicolor

CX Printer

Overview of the QMS magicolor CX Printer

The QMS magicolor CX provides 300 or 600 dpi color or monochrome prints, using advanced color laser technology combined with the QMS Crown multitasking printer operating system. It offers superior performance plus flexible emulation and connectivity support and upgrade options.

See “Printer Features and Benefits” on page 41 for an overview of what the printer can do.

2-40 QMS magicolor CX User's Guide

Printer

Features and

Benefits

Printer Features and Benefits

Color Laser Technology

The magicolor CX laser printer features advanced color-laser technology that allows it to produce inexpensive, durable, 300, 600 or 1200 dpi prints on plain paper or transparencies, at 3 to 6 color pages and

12 monochrome pages per minute.

QCOLOR Technology

The magicolor CX laser printer features QCOLOR, a QMS-developed technology for automatically optimizing color printing, for Windows and Macintosh applications. When enabled through the Windows or

Macintosh driver, QCOLOR configures the magicolor CX for the best output quality based on the contents of the document.

The magicolor CX printer also supports device-independent color, either directly or through a color management system, such as

Apple's ColorSync and Pantone's POCE. This printer also supports the PANTONE

* MATCHING SYSTEM, the standard model for color reproduction in graphic arts and publishing, to help you see the most accurate PANTONE Color simulations for proofing.

Media Flexibility

Your printer supports print media of different types and sizes— A4, executive, legal, letter, envelopes, and transparencies.

User Benefit—You can print on a variety of commonly used media sizes.

*Pantone Inc.'s check-standard trademark for color reproduction and color reproduction materials.

Printing 2-41

Printer

Features and

Benefits

Three Print Resolutions

The printer offers 300 dpi (dots per inch), 600 dpi, and 1200 dpi output.

User Benefit—Three resolutions allow you to customize the quality of your output according to its use: 300 dpi for most hardtop needs and

600 or 1200 dpi for high-resolution output.

» Note:

Color printing at 600 dpi requires that the printer have a minimum of 20 MB RAM. Color printing at 1200 dpi requires that the printer have a minimum of 40 MB RAM.

2-42

Four Resident Emulations

Your printer has built-in support for printing in HP PCL5, HP-GL, Lineprinter, and PostScript Level 2 emulations. See chapter 2, “Printer

Options,” of the reference guide for the listing of additional emulations that can be added to this printer.

User Benefit—Most applications can print directly to the printer.

1 HP PCL 5C Emulation

The printer emulates the Hewlett-Packard LaserJet IIISi at both

300x300 (for images, graphics, and fonts) and 600x600 dpi (for scalable fonts only).

2 HP-GL Emulation

The printer provides HP-GL plotter emulation (7475A and 7550A) at 300x300 (for images, graphics, and fonts) and 600x600 dpi (for scalable fonts only).

3 Lineprinter Emulation

The Lineprinter emulation prints simple, unformatted text files at

300x300 and 600x600 dpi. Each text line ends with a carriage return.

4 PostScript Level 2 Emulation

The QMS magicolor CX printer’s PostScript Level 2 emulation allows you to take full advantage of your printer's high print resolution capabilities. The Level 2 emulation is compatible with

QMS magicolor CX User's Guide

Printer

Features and

Benefits

Adobe’s PostScript Level 2 language while providing additional capabilities. QMS Level 2 emulation supports extensive graphics capabilities to control the appearance of text, geometric shapes and images, and improves memory and resource management.

Resident Fonts and Symbol Sets

Your printer comes with 12 PostScript typeface families containing 39 licensed fonts, and it provides TrueType font support (in PostScript emulation only). All resident PostScript typeface families have multilingual character sets. The printer also has 7 resident bitmap HP PCL fonts in 25 symbol sets each, 12 resident scalable HP PCL fonts in 35 symbol sets each, 1 resident scalable HP PCL font in 5 symbol sets, and 50 resident HP-GL symbol sets.

User Benefit—With so many resident fonts and symbol sets, there is less need for time-consuming font downloading.

Energy Star Mode

The magicolor CX printer is compliant with US Environmental Protection Agency (EPA) Energy Star regulations. The EPA Energy Star

Computers program promotes the use of energy-efficient personal computers, monitors, and printers and the reduction of air pollution caused by power generation. See chapter 1, “Printer Configuration,” of the reference guide for information on Energy Saver options.

User Benefit—Energy savings.

» Note:

The addition of some optional daughterboards may cause the product to become non-Energy Star compliant.

QMS Crown Technology

The QMS Crown multitasking operating system provides fast processing speeds, networking capability, and higher printer performance while maintaining outstanding print quality.

Printing 2-43

Printer

Features and

Benefits

Compile-Ahead Technology and True Multitasking

Compile-ahead technology keeps all of your printer’s resources busy to improve throughput. While the engine is printing a page, compileahead technology uses available printer memory to prepare the subsequent pages of the document (or the next job). With pages ready in memory, the engine continues printing as it deposits printed pages in the output tray. (In other words, compiling, rasterizing, and printing all work independently but simultaneously.)

User Benefit—Because print job processing time is significantly reduced, you spend less time waiting for your documents to print.

Simultaneous Interface Operation (SIO)

Other printers may have multiple interface ports, but your QMS magicolor CX printer is unique because SIO allows all of its interface ports to be active at the same time.

User Benefit—You can have more than one computer printing to the printer. Each interface has an input buffer (which may be expanded with additional memory) that receives data while another interface is being used to print.

Emulation Sensing Processor (ESP) Technology

Most printers can recognize only their native command language.

However, using a form of artificial intelligence, ESP technology analyzes incoming file data from any of the printer’s interfaces, selects the appropriate emulation from those installed on the printer, and processes the print job.

User Benefit—When your printer is in ESP mode, you can easily print PostScript, HP PCL 5C, HP-GL, and Lineprinter documents without changing printer switch settings or sending software commands to accommodate different printer languages.

2-44 QMS magicolor CX User's Guide

Printer

Features and

Benefits

Context Switching

After its initial use, the state of an emulation and downloaded data

(such as fonts, macros, and overlays) are preserved for as long as the printer power is on.

User Benefit—Repetitive downloading of emulations, fonts, macros, and overlays is unnecessary, saving you time.

Compressed Data Formats

Crown printers convert data received from the input buffers into intermediate, compressed blocks until the data is needed for printing.

These compressed blocks of data are designed to be processed rapidly by the printer, and many more can be stored in memory at one time than can traditional bitmapped images.

User Benefit—This increases the speed of printer features such as collation and automatic jam recovery.

Automatic Jam Recovery

With most printers, if a media jam occurs, you must remove the jammed media and then reprint the job. On a QMS Crown printer, if the Page Recovery menu option is set to “on,” and a media jam occurs, once you remove the jammed media, the printer reprints the jammed page and then continues with the print job. This is possible because compressed data formats allow more pages to be stored in memory. The printer remembers the last page printed, pulls the necessary information from memory, and automatically reprints any lost pages.

User Benefit—You save time and print media because it’s unnecessary to resend a print job after clearing a media jam.

Software Loadable System (SLS)

Your printer has a software loadable system, which allows you to replace or upgrade its system software from a host computer.

User Benefit—Future enhancements to the system software can be easily installed as they become available from QMS.

Printing 2-45

Printer

Features and

Benefits

Printer Options

The following options are available for your QMS magicolor CX printer. Contact your QMS vendor for purchase information.

CrownCopy

CrownCopy is a color copier that attaches directly to the printer’s

SCSI port.

Upgradable RAM (Random Access Memory)

QMS equips your magicolor CX printer with either 8, 20, 32, or 40 MB

RAM. Two slots are available for upgrading up to 64 MB. Additional

RAM allows you to download and cache fonts, and attach and use multiple hard disks. Additional RAM also increases the printer’s buffer

(the area where data sent from the host computer is stored), allowing you to send large data-intensive files to the printer without tying up the host for long periods.

User Benefit—Your printer’s memory can be upgraded as your needs grow.

Fonts

Optional fonts are available in the following formats. n

The optional Intellifont SIMM increases the number of fonts available to the HP PCL 5 emulation on your printer from 20 to the 37

PCL 5 fonts available on a Hewlett-Packard LaserJet 4Si.

n

The HP ProCollection fonts and special Postscript fonts are contained on font cards or must be downloaded to a hard disk, if present. Font cards can be inserted in either of the two card slots.

n

The Kanji font SIMM can be installed on the printer motherboard to give you Kanji fonts.

Emulations

Optional emulations, such as LN03 and CCITT Group 4, are contained on disks and must be downloaded to a hard disk, if present.

2-46 QMS magicolor CX User's Guide

v

Printer

Features and

Benefits

TIFF, CCITT, and CALS emulations are also supported as host-based filters through the QMS ImageServer Option.

User Benefit—Extra emulations allow you to print documents created in printer languages other than those resident on the printer.

Security Card

An optional security card allows you to password-protect the printer’s configuration menu. The card can be inserted in either of the two card slots.

User Benefit—A security card restricts access to the configuration menu to those users with valid passwords, thus ensuring that default settings are not changed inappropriately.

Interfaces

The following interfaces are available for the printer: Ethernet (for LAN

Manager/LAN Server, TCP/IP, NetWare, or EtherTalk), Token-Ring

(for LAN Manager/LAN Server, TCP/IP, or NetWare), LocalTalk, and

SCSI.

User Benefit—Interfacing flexibility.

Hard Disk Expandability

The QMS magicolor

CX provides support for an internal IDE hard disk and up to 3 external SCSI hard disks.

User Benefit——Hard disks provide true virtual memory as well as storage for character bitmaps, downloaded outline fonts, and other files.

Printing 2-47

3

Maintenance

In This Chapter . . .

n

“About Consumables” on page 2

n

“Preventive Maintenance” on page 4

n

“Replacing Consumables” on page 5

n

“Moving the Printer” on page 44

n

“Repacking the Printer” on page 51

About

Consumables

About Consumables

Consumable Life

Toner Cartridges

Developer Cartridges

Oil Bottle and Cleaning

Pad

Black

Cyan, Magenta, Yellow

Black

Cyan, Magenta, Yellow

5,000 pages

4,000 pages

30,000 pages

15,000 pages

The first oil bottle and cleaning pad will last approximately 1,500 pages. After that, they will last approximately 3,000 pages.

OPC Belt Cartridge

Waste Toner Pack

50,000 planes/12,500 pages in continuous use

26,000 planes/6,500 pages in intermittent use

6,000 planes per pack (sold in 5-pack sets for a total of 30,000 planes per set)

Notes: The numbers in this table are based on the industry standard of 5% coverage on letter- or A4-size media, and assume a normal duty cycle

(5,000 color prints per month or 20,000 monochrome prints per month).

A plane is a single pass of the OPC belt (one toner color). For example, a one-color print job makes one pass (one plane), and a two-color job makes two passes (two planes).

A page usually makes four passes of the OPC belt, since most color jobs use all four toner colors. OPC life is affected by usage, coverage, temperature, humidity, and exposure to light (even minute amounts).

The fuser unit is an integral part of the color imaging process and is also very expensive to replace. The fuser life will be shortened or the fuser permanently damaged if the cleaning pad is not installed properly or if proper care is not taken to change the cleaning pad and oil bottle when needed. This type of damage is not covered under warranty or service contract.

An OPC belt that is used continuously (24 hours a day) will yield more output than one that is used intermittently because the OPC belt loses yield capacity as it ages.

3-2 QMS magicolor CX User's Guide

About

Consumables

Ordering Consumables

In the US, call (800) 777-7782 to order consumables. In other countries, see appendix A, “QMS Customer Support,” for the phone numbers of the QMS office nearest you.

Choosing the right consumables for your QMS magicolor CX will not only increase its reliability and performance, but also minimize the risk of damage. Only QMS consumables, such as toner, developer,

OPC belts, and fuser oil, are designed to meet the exact specification of your QMS printer, guaranteeing maximum performance, efficiency, and long life.

Storing Consumables

Characteristic

Temperature

Storage Specifications

Toner, Developer, and OPC Belt Cartridges

Normal Conditions

32

°

to 95

°

F (0

°

to 35

°

C)

Severe Conditions*

Low 14

°

to 32

°

F (-10

°

to 0

°

C)

Humidity

Period of Storage

10-80% RH 80-90% RH

2 years after production date (includes operation life)

Storage Conditions Unopened in a well-ventilated, dark place.

Away from direct sunlight, corrosive gases, liquids, and solvents (like alcohol, thinner, diazole). Avoid abrupt changes of temperature and humidity.

*

Less than 10% of the entire storage period; 48 continuous hours at most during any one period.

Maintenance 3-3

Preventive

Maintenance

Preventive Maintenance

General Tips for Extending Printer Life

n

Do not place anything on the top of the printer.

n

Keep the output levels in the top cover at 150 sheets or less, depending upon the type of media.

If media stacks too high, you may experience trouble with paper jams and excessive curl.

n

If you are not going to use the printer for an extended period of time unplug the power cord from the power source outlet and close the manual feed tray.

Preventive Maintenance Procedures

The table below shows when preventive maintenance procedures

(described in this chapter) should be performed:

Preventive Maintenance Schedule

At this time...

You should...

Whenever print quality diminishes.

When you have printed 20,000 copies or 12 months have passed since the last cleaning (whichever comes first).

Clean the Charger Units. (See

“Cleaning the Charger Unit, the

Precharger Unit, and the AC-

Charger Unit” on page 28.)

Clean the Rollers. (See “Cleaning the Rollers” on page 36.)

3-4 QMS magicolor CX User's Guide

Replacing

Consumables

Replacing Consumables

» Note:

Dispose of toner and developer cartridges in a safe manner, meeting all local and federal regulations. Also, you should handle only one color of toner and developer at a time to avoid contaminating other colors. Use a toner vacuum to clean up powder spills in the printer, if necessary. If toner gets on your hands or clothing, lightly dust off as much as possible and rinse any toner remaining on hands or washable clothing with cool water to remove the rest.

M

WARNING!

The toner is a highly combustible powder; never burn it.

Also, avoid inhaling loose toner or getting it around your eyes; it can cause respiratory problems and eye irritation.

ACHTUNG!

Bei dem Toner handelt es sich um ein gefährliches und leicht entzündliches Pulver; es darf deshalb niemals mit offenem

Feuer in Berührung kommen. Einatmen oder Berührung mit Haut und

Augen ist ebenfalls zu vermeiden, da dies zu Beeinträchtigungen der

Atemwege, Haut- oder Augenreizungen führen könnte.

Maintenance 3-5

Replacing

Consumables

Replacing a Toner Cartridge

» Note:

Occasionally, you may see the TONER EMPTY message when there is still toner in the cartridge, but the toner has merely settled so it can't distribute evenly. This may happen if the printer is not used for several days. If you think this may be the case, remove the current cartridge, shake it horizontally to redistribute the toner, and place the cartridge back in the printer.

1 Remove the top cover.

3-6 QMS magicolor CX User's Guide

Replacing

Consumables

2 Remove the old toner cartridge by holding it across the center, squeezing the sides to loosen the pins on the back side from the developer cartridge notches. Then, lift the toner cartridge straight up and out of the printer.

Dispose of it according to laws in your area.

Toner

Cartridge

Rear View

3 Remove the new toner cartridge from its protective bag.

4 Hold the toner cartridge as shown and shake it horizontally.

This distributes toner evenly inside the cartridge and helps assure quality printing.

Maintenance 3-7

Replacing

Consumables

5 Install the toner cartridge on top of the developer cartridge.

Hold and squeeze the toner cartridge across the center, and align the pins on the back side of the toner cartridge with the notches on the developer cartridge. Orient the cartridge so that the words on top are readable from the front of the printer.

Caution:

Never force a toner cartridge onto a developer cartridge, or you’ll damage the cartridges and the printer. If it won’t fit easily, make sure you’re installing the correct color cartridge: they’re keyed to fit each other.

Toner Cartridge

Rear View

3-8 QMS magicolor CX User's Guide

Replacing

Consumables

6 Hold the toner cartridge in place with one hand while you pull the tab straight up to remove the attached tape from the cartridge.

Tab

Rear View

7 Make sure the print density dial for the changed toner cartridge is in the default (center) position.

8 Replace the printer's top cover.

Maintenance 3-9

Replacing

Consumables

Replacing a Developer Cartridge

1 Remove the top cover.

2 Remove the toner cartridge that’s on top of the developer cartridge you need to replace.

Hold it across the center, squeezing the sides to loosen the pins on the back side from the developer cartridge notches. Then, lift the toner cartridge straight up and out of the printer.

Toner

Cartridge

3-10

Rear View

QMS magicolor CX User's Guide

Replacing

Consumables

3 Set the toner cartridge aside.

Place it on a level surface on a large sheet of paper to catch loose residue.

4 Lift up the green latches at each end of the developer cartridge and release the cartridge from its pressing back on the latches behind the cartridge while pulling forward on the cartridge.

The securing latches are color coded (black, cyan, magenta, or yellow) to the color of the developer cartridge.

Maintenance 3-11

Replacing

Consumables

5 Remove the developer cartridge from the printer, being careful not to spill any of the developer material.

Dispose of it according to laws in your area.

Old Developer

Cartridge

3-12 QMS magicolor CX User's Guide

Replacing

Consumables

6 Remove the new developer cartridge from its protective bag, lift up the green latches, and lower it into the appropriate slot.

It should snap into place.

Color-Coded Tab

New Developer

Cartridge

Front View

Maintenance 3-13

Replacing

Consumables

7 Close the developer cartridge latches.

3-14

Rear View

8 Grasp the tab on the top of the developer cartridge and pull the tab and attached clear tape straight up and out of the cartridge.

Tab

Tape

Rear View

QMS magicolor CX User's Guide

Replacing

Consumables

»

9 Replace the toner cartridge that you removed in step 2.

10 Replace the printer's top cover.

Note:

To ensure optimal print quality, the following step must be completed.

11 Use the printer control panel to reset the printer’s developertracking feature (this clears any DEV LOW message that may appear in the message window):

a Press the Online/Offline key.

b Press the Menu key.

c Press the Next key until ADMINISTRATION appears in the message window, then press the Select key.

d Press the Next key until ENGINE appears in the message window, then press the Select key.

e Press the Next key until CLEAR WARNING appears in the message window, then press the Select key.

f Press the Next key until the developer color you just replaced appears in the message window (for example, if you just changed the yellow developer, select YELLOW DEV LOW), then press the Select key.

g Press the Online/Offline key.

Maintenance 3-15

Replacing

Consumables

Replacing the OPC Belt Cartridge

» Note:

You may want to clean the paper guide and the register and paper exit rollers at this time also. They should be cleaned every

20,000 copies or 12 months, whichever comes first. See “Cleaning the Rollers” on page 36.

Caution: The OPC belt is extremely sensitive to bright light and direct sunlight. Do not remove it from its protective bag until you are ready to install it. Limit exposure to 2 minutes. If exposure exceeds this, put the belt in a dark place to recover; depending on exposure, recovery may take up to 2 hours.

After it’s installed, only remove the top cover of the printer when necessary and replace it as soon as possible. Also, handle the belt cartridge carefully by its green end-handle or the two green sidehandles only: it’s extremely sensitive to hand oils, moisture, solvents, corrosives, dust, and scratches, all of which will reduce print quality.

You should reinstall the pressure release and tension release pin sets

(one on the left side and one on the right) in the cartridge if it will be out of the printer for any extended time period. These pins protect and relieve tension on the belt and cleaning blade.

3-16 QMS magicolor CX User's Guide

Replacing

Consumables

1 Open the manual feed tray by pushing the top-right corner to release the spring latch.

Front View

Manual

Feed

Tray

2 Lift the green handle of the old OPC belt cartridge up to unlock it and pull the cartridge straight out of the printer, and discard it.

Wire Cleaner

Maintenance 3-17

Replacing

Consumables

3 Remove the new OPC belt cartridge from its protective bag and remove the pins from both sides of the cartridge.

>>Note: Save the protective bag to use if you take the cartridge out of the printer, and save the pins to reinstall if you need to store or move the printer later.

Pressure-

Release Pin

Tension-Release

Pin

4 Unlock the green handle on the end of the new OPC belt cartridge and slide the cartridge three-quarters of the way into the printer until the notches on each side of the bottom rest on the lip of the manual feed tray.

Front View

Unlock the

Handle

3-18 QMS magicolor CX User's Guide

Replacing

Consumables

5 Remove the black light-shield paper from the OPC belt by pulling the tab on the front.

Light-Shield

Paper

Front View

6 Firmly slide the cartridge the rest of the way into the printer until it snaps into place. It is in place when you can see the green arrows inside the metal frame of the printer.

7 Turn the green end-handle on the cartridge down to close it and lock the cartridge in place.

8 Clear the

REPLACE BELT

status message through the control panel using the Administration/Engine/Clear Warning menu.

See chapter 1, “Printer Configuration,” in the reference guide for details on using the control panel.

Maintenance 3-19

Replacing

Consumables

Replacing the Cleaning Pad and Oil Bottle

Caution: The fuser unit is an integral part of the color imaging process and is also very expensive to replace. The fuser life will be shortened or the fuser permanently damaged if the cleaning pad is not installed properly or if proper care is not taken to change the cleaning pad and oil bottle when needed. This type of damage is not covered under warranty or service contract.

The first oil bottle and cleaning pad will last approximately 1,500 pages. After that, they will last approximately 3,000 pages.

1 Turn off the main power switch on the back of the printer.

2 Remove the top cover.

3 Pull up on the paper exit unit latch and then tilt the paper exit unit back and down to open it.

Rear View

3-20 QMS magicolor CX User's Guide

Replacing

Consumables

4 Use the two green separator latches to tilt the pawl unit back.

Front View

Cleaning- Pad Tab

Latches

M

WARNING!

The fuser unit can become extremely hot and cause severe burns. Make sure the unit is cool before handling it.

ACHTUNG!

Die Fixiereinheit kann sehr heiß werden, so daß

Verbrennungsgefahr besteht. Bitte lassen Sie die Fixiereinheit einige

Zeit abkühlen, bevor Sie diese berühren.

5 Locate the cleaning pad in the slot above the fuser roller.

Then, while carefully avoiding the surface of the fuser unit, which may be hot, grasp the pad by its green tab (towards the rear of the unit), pull it out of the printer, and discard it.

6 Remove the cleaning pad and oil bottle from their protective bags.

Caution:

The fuser unit is an integral part of the color imaging process and is also very expensive to replace. The fuser life will be shortened or the fuser permanently damaged if the cleaning pad is not installed properly or if proper care is not taken to change the cleaning pad and oil bottle when needed. This type of damage is not covered under warranty or service contract.

The first oil bottle and cleaning pad will last approximately 1,500 pages. After that, they will last approximately 3,000 pages.

Maintenance 3-21

Replacing

Consumables

7 Hold the cleaning pad by its tab and place the white side against the orange roller closest to the green felt strip. Align the center rib of the cleaning pad with the triangle mark on the green felt strip.

8 Keep the white side of the pad touching the orange roller closest to the green felt strip as you press the pad forward and down into the slot under the green felt strip.

It’s in place when it clips securely into the slot with the white pad touching the orange roller.

Line up Rib with Triangle

Cleaning Pad

White Pad

Orange Rollers

Green Felt Strip

3-22

Black Toner Cartridge

Front View

QMS magicolor CX User's Guide

Replacing

Consumables

9 Close the separator pawl unit: lower it onto the orange roller; then grasp the green separator latches with your thumbs and forefingers and push down with your fingers while pushing back with your thumbs to snap the unit into place.

Front View

Latches

10 Place a finger on the outer edge of the oil bottle retainer and push it in and up to open the spring latch.

Rear

View

11 Remove the old oil bottle.

Maintenance 3-23

Replacing

Consumables

12 Hold the new oil bottle over its slot (spout-end down and label facing the printer’s front). Lower the bottle in place, making sure the spout is aligned with the pin in the fuser slot. The top of the bottle should be flush with the top of the fuser unit.

Rear

View

13 Close the oil bottle retainer, making sure the spring latch is securely in place, then close the paper exit unit.

If you have trouble closing it, make sure the separator pawl unit is completely closed (see step 9).

3-24

Rear View

QMS magicolor CX User's Guide

Replacing

Consumables

14 Replace the printer's top cover and turn on the main power switch.

Replacing the Waste Toner Pack

1 Open the waste toner door (on the left side of the printer) by pushing the cover on the top-right corner.

Waste Toner Door

2 Gently tap the old waste toner pack on its side to settle the toner down into the pack.

3 Grasp the tab on the top edge of the old waste toner pack, and pull it out of the printer.

Maintenance 3-25

Replacing

Consumables

Place the old pack into the empty bag from the new waste toner pack and dispose of the old one following safety laws and regulations.

4 Remove the new waste toner pack from its protective bag and assemble it.

5 Insert the pack into the printer until it fits securely. Make sure the pack is level and centered.

3-26

6 Close the waste toner door.

Tab

QMS magicolor CX User's Guide

Cleaning the

Printer

Cleaning the Printer

M

WARNING!

Remove the printer's power cord from the power outlet before cleaning or an injury may result.

ACHTUNG!

Ziehen Sie den Netzstecker aus der Steckdose bevor

Sie den Drucker reinigen.

Guidelines for Cleaning the Printer

n

Read all caution and warning labels carefully, making sure to follow any instructions contained in them.

n

Use a lint-free cloth dampened with a mild general cleaner on the exterior of the printer; do not use any organic solvent, such as thinner or benzene, as these can cause discoloration, alteration, spots on the transfer drum, or other problems.

n

Use only lint-free paper towels, cloths, or swabs. n

After cleaning, allow all parts to dry before closing the printer, reattaching the power cord, and turning on the power switch. n

Make sure any parts removed during cleaning are replaced before reconnecting the power cord and turning on the printer.

Maintenance 3-27

Cleaning the

Printer

Cleaning the Charger Unit, the Precharger

Unit, and the AC-Charger Unit

1 Open the manual feed tray.

Caution:

The OPC belt is extremely sensitive to bright lights and direct sunlight. Limit exposure to 800 lux (the average fluorescent lighting in an office) of light to under 2 minutes. If exposure exceeds this, put the belt in a dark place to recover; depending on exposure, recovery may take up to 2 hours.

Also, handle the OPC belt carefully, using either the two green side-handles or using the green end-handle when possible. It is extremely sensitive to hand oils and scratches both of which reduce print quality. When you must set it down, gently lay it on a clean, lint- and dirt-free surface, such as on fresh paper for the printer.

2 Lift the OPC belt cartridge handle up to unlock it, and pull the cartridge straight out of the printer.

3-28 QMS magicolor CX User's Guide

3 Remove the wire cleaner from the cartridge.

Wire Cleaner

Cleaning the

Printer

4 Holding the cartridge by its edges, fold the green end-handle back down and set the cartridge up on that end.

Brass

Latch

Charger

Unit

Brass

Latches

5 Locate the three brass-colored latches, which hold the charger unit in place. Then, swing each latch to the side to free the charger unit.

Maintenance 3-29

Cleaning the

Printer

6 Grasp the green handle on the end of the charger unit and lift the unit out of the cartridge.

Place the OPC belt cartridge in its protective bag or a dark area to protect it from light and set it aside until you are ready to reinstall it.

7 Wipe up any loose toner from the OPC belt cartridge area in the printer.

8 Clean the charger unit by sliding the wire cleaner along the groove in the top of the unit several times; then, flip the unit over and run the wire cleaner several times across the grid plate (a metal screen) on the bottom.

Wire

Cleaner

Top of

Grid Plate

Cha rge r Un it

Bottom of

Grid Plate

Charg er Unit

9 Turn the OPC belt cartridge up on the handle end again, and place the charger unit back into its slot.

Place the OPC belt cartridge in its protective bag or in a dark area again to protect it from light, and set it aside until you’re ready to reinstall the wire cleaner.

3-30 QMS magicolor CX User's Guide

Cleaning the

Printer

M

10 Remove the waste toner pack. (See “Replacing the Waste

Toner Pack” on page 25)

Set it aside on a surface that toner residue can't hurt, such as on a piece of paper.

WARNING!

The toner is a highly combustible powder; never burn it. Also, avoid inhaling loose toner or getting it around your eyes; it can cause respiratory problems and eye irritation.

ACHTUNG!

Bei dem Toner handelt es sich um ein gefährliches und leicht entzündliches Pulver; es darf deshalb niemals mit offenem Feuer in Berührung kommen. Einatmen oder Berührung mit Haut und Augen ist ebenfalls zu vermeiden, da dies zu

Beeinträchtigungen der Atemwege, Haut- oder Augenreizungen führen könnte.

11 Grasp the end of the pre-charger unit, and pull it downward and then straight out of the printer.

Pre-Charger Unit

Maintenance 3-31

Cleaning the

Printer

12 Insert the wire cleaner into the recess on the pre-charger unit, and slide the cleaner back and forth.

13 Clean the inside corners of the pre-charger unit with cotton swabs.

14 Making sure the pre-charger unit aligns on the runners inside the printer, slide it back into the printer.

15 Reinstall the waste toner pack, and close the waste toner cover.

16 Open the printer’s back cover by pressing the top-right corner.

3-32 QMS magicolor CX User's Guide

Cleaning the

Printer

17 Open the transfer unit by pulling the green latch handle in the center of the transfer unit door assembly toward you and down.

Latch

Handle

18 Remove the AC-charger.

Press the latch outwards and lift the AC-charger. The latch is on the right side of the charger.

Latch

Maintenance 3-33

Cleaning the

Printer

19 Insert the wire cleaner into the recess on the AC-charger unit, and slide the cleaner back and forth.

20 Clean the inside corners of the AC-charger unit with cotton swabs.

21 Reinstall the AC-charger.

Slide the left side of the charger into the slot before lowering the right side of the charger. Press the release latch outwards while seating the right side, then release the latch to secure the charger in place.

22 Replace the wire cleaner in the OPC belt cartridge.

23 Swing the three brass latches back over the charger unit to hold it in place.

24 Make sure the green handle on the end of the OPC belt cartridge is turned up (unlocked).

3-34 QMS magicolor CX User's Guide

Cleaning the

Printer

25 Slide the cartridge into the printer until it snaps into place.

Front View

Unlock the

Handle

It’s in place when you can see the green arrows inside the metal frame of the printer.

26 Turn the green end-handle on the cartridge down to close it and lock the cartridge in place.

27 Close the manual feed tray.

Maintenance 3-35

Cleaning the

Printer

Cleaning the Rollers

1 Turn off the printer and remove the power cord.

2 Open the manual feed tray by lightly pressing on the topright corner, and then tilt the tray out and down.

Caution:

The OPC belt is extremely sensitive to bright lights and direct sunlight. Limit exposure to 800 lux (the average fluorescent lighting in an office) of light to under 2 minutes. If exposure exceeds this, put the belt in a dark place to recover; depending on exposure, recovery may take up to 2 hours.

Also, handle the OPC belt carefully, using either the two green side-handles or using the green end-handle when possible. It is extremely sensitive to hand oils and scratches both of which reduce print quality. When you must set it down, gently lay it on a clean, lint- and dirt-free surface, such as on fresh paper for the printer.

3 Lift the OPC belt cartridge handle up to unlock it, and pull the cartridge straight out of the printer.

3-36 QMS magicolor CX User's Guide

Cleaning the

Printer

4 Open the back cover by pressing the top-right corner.

5 Open the transfer unit by pulling the green latch handle toward you and down.

Latch Handle

Maintenance 3-37

Cleaning the

Printer

6 Using dry cotton cloths, wipe the metal register roller and the rubber register roller in the transfer unit door assembly.

Rotate these rollers to clean all sides with the cloth to remove paper dust, toner buildup, and other debris.

Metal Register Roller

Rubber Register Roller

7 Wipe the transfer roller located just below the transfer drum.

Rotate this roller to clean all sides with the cloth to remove paper dust, toner buildup, and other debris.

3-38

Transfer

Drum

Roller

Transfer

Unit

8 Close the transfer unit.

QMS magicolor CX User's Guide

9 Close the back cover.

10 Open the paper exit unit.

Cleaning the

Printer

Rear View

11 Clean the paper exit rollers and plates.

Turn the coupling gear on the right end of the fuser unit to access all sides of the rollers.

Coupling Gear

Coupling Gear

12 Close the paper exit unit.

13 Remove the media cassette.

Maintenance 3-39

Cleaning the

Printer

14 Locate the manual-feed platform: it's a black plastic tray at the top of the cassette slot.

Paper-Feed

Roller

15 Remove the manual-feed platform.

Manual-Feed

Belts

Lift it up and forward at the front of the platform until the lip of the platform drops over the metal guide rail, then slide the manualfeed platform out of the printer.

3-40 QMS magicolor CX User's Guide

Cleaning the

Printer

16 Locate the two manual-feed belts at the top of the cassette slot.

17 Use the damp cloth to wipe the belts.

Advance the belts so that the entire surface is cleaned.

18 Reach into the back of the cassette slot and locate the paperfeed roller.

It's on the top of the slot at the rear.

19 Use the damp cloth the wipe the roller.

Rotate the roller so that the entire surface is cleaned.

20 Slide the manual-feed platform back into place.

Push it back into the printer until it is secure.

21 Replace the media cassette.

» Note:

If you have the optional 250-sheet feeder installed, perform the same procedure for that cassette.

Maintenance 3-41

Cleaning the

Printer

22 Make sure the green handle on the end of the OPC belt cartridge is turned up (unlocked).

23 Slide the cartridge into the printer until it snaps into place.

Front View

Unlock the

Handle

It’s in place when you can see the green arrows inside the metal frame of the printer.

3-42

24 Turn the green end-handle on the cartridge down to close it and lock the cartridge in place.

25 Close the manual feed tray.

26 Replace the power cord and turn on the printer.

QMS magicolor CX User's Guide

Cleaning the

Printer

Cleaning the Exterior of Your Printer

M

WARNING!

Remove the printer's power cord from the power outlet before cleaning or an injury may result.

ACHTUNG!

Ziehen Sie den Netzstecker aus der Steckdose bevor

Sie den Drucker reinigen.

To protect your printer and to maintain its appearance, make sure you use the following guidelines: n

Use only mild household cleaning solutions that do not contain alcohol or solvents.

n

Use only a dry or slightly damp, lint-free cloth. Never use sharp or rough implements, such as wire or plastic cleaning pads.

n

Always spray the cleaning solution on a cloth, not directly on the printer.

n

Always test the solution on a small area of your printer to check the solution's performance.

n

After cleaning, allow all parts to dry before closing the printer, reattaching the power cord, and turning on the power switch.

Maintenance 3-43

Moving the

Printer

Moving the Printer

M

WARNING:

The printer weighs approximately 106 lbs (48 kg) without consumables. Do not attempt to lift it by yourself.

ACHTUNG!

Der Drucker hat ein Gewicht von ungefähr 48 kg. Bitte versuchen Sie niemals, den Drucker alleine anzuheben oder zu transportieren.

If there's any chance the printer may not remain level or may be jostled during the move you need to do the following to protect the printer: n

Remove the toner and developer cartridges (see “Replacing a

Toner Cartridge” on page 6 and “Replacing a Developer Cartridge” on page 10 for information on accessing these).

n

Remove the OPC belt cartridge and reinstall the pressure release and tension release pin sets in the cartridge (see “Replacing the

OPC Belt Cartridge” on page 16 for information).

n

Remove the fuser unit and the oil bottle and drain the oil from the unit (see “Removing the Fuser Unit and Oil Bottle” on page 45).

n

Replace the pressure-release pieces (see “Replacing Fuser-

Roller Pressure-Release Pieces” on page 47).

During the move, store the partially used toner and developer cartridges in their original shipping bags. If you do not have these bags, wrap the cartridges in pieces of sturdy cloth or plastic that cannot be harmed by loose residue. Carefully wrap the OPC belt cartridge in a piece of dark, heavy cloth and place it in a safe place where it will not get scratched or damaged.

3-44 QMS magicolor CX User's Guide

Moving the

Printer

Removing the Fuser Unit and Oil Bottle

1 Turn off the main power switch on the back of the printer.

2 Remove the top cover.

3 Remove the oil bottle as described in “Replacing the Cleaning Pad and Oil Bottle” on page 20.

M

WARNING!

The fuser unit can become extremely hot and cause severe burns. Make sure the unit is cool before handling it.

ACHTUNG!

Die Fixiereinheit kann sehr heiß werden, so daß

Verbrennungsgefahr besteht. Bitte lassen Sie die Fixiereinheit einige Zeit abkühlen, bevor Sie diese berühren.

After removing the oil bottle, the bottle may leak slightly, so place it in an oil-proof container, such as a plastic bag, until you are ready to reinstall it after the move.

4 Close the oil bottle retainer.

5 Grasp the fuser unit by the two handles, one at each end, and lift it up and out of the printer.

Fusing Unit

Maintenance 3-45

Moving the

Printer

6 Pour the fuser oil into an appropriate waste container.

(For example, you could use an old jar.) Dispose of the oil following local safety laws and regulations.

7 Use a clean, dry, lint-free cloth or some cotton swabs to wipe any remaining oil out of the tray.

8 Return the fuser unit to its slot and stuff a clean, wadded paper towel into the place normally occupied by the oil bottle to act as a cushion and to absorb any residual oil during the move.

3-46 QMS magicolor CX User's Guide

Moving the

Printer

Replacing Fuser-Roller Pressure-Release

Pieces

The pressure-release pieces help relieve the tension on the fuser rollers to protect the roller from accidental damage during a move (or prolonged storage). They must be installed for the move and removed again before printing.

Use the following procedure to remove and replace these pieces:

1 Turn off the main power switch on the back of the printer and remove the top cover.

2 Pull up on the paper exit unit latch and then tilt the paper exit unit back and down to open it.

Rear View

Maintenance 3-47

Moving the

Printer

3 From the rear of the printer, pull back the two latches (one on each side) of the separator pawl unit to unlock it. Then tilt the separator pawl unit toward the rear of the printer.

Front View

Cleaning- Pad Tab

Latches

3-48 QMS magicolor CX User's Guide

Moving the

Printer

4 Open the pressure-release lever on the end of the fuser unit.

Pressure-Release

Lever

M

Rear View

Caution:

If you are replacing the pressure-release pieces after the printer has been running, make sure the fuser unit has cooled. The fuser gets very hot and can damage these pieces.

WARNING!

The fuser unit can become extremely hot and cause severe burns. Make sure the unit is cool before handling it.

ACHTUNG!

Die Fixiereinheit kann sehr heiß werden, so daß

Verbrennungsgefahr besteht. Bitte lassen Sie die Fixiereinheit einige Zeit abkühlen, bevor Sie diese berühren.

Maintenance 3-49

Moving the

Printer

5 Hold one of the pieces down close to its base and firmly slide the base between the fuser rollers on one end.

Then, repeat the process with the second pressure-release piece at the other end of the fuser rollers. When correctly positioned, the pieces fit snugly between the rollers.

Front View

Pressure-Release Piece (left)

Fuser Rollers

Paper-Exit Unit

Pressure-Release

Piece (right)

6 Close the pressure-release lever on the end of the fuser unit.

7 Close the separator pawl unit and the paper exit unit.

3-50 QMS magicolor CX User's Guide

Repacking the

Printer

Repacking the Printer

If you need to relocate or ship your QMS magicolor CX Print System after it has been installed, you must follow the procedures in this chapter to prevent damage to the printer and to keep your warranty valid.

Caution:

QMS cannot be held responsible for damage to your printer during shipment that results from the improper packaging of your printer. You must use the instructions given in this document to remove the toner cartridges, developer cartridges, and oil bottle; drain the fuser unit; replace the pressure-release pieces; remove the OPC belt cartridge; and change the waste toner pack before repacking the printer in its original shipping box with the original packing materials.

If you need replacement packaging, in the US call QMS National

Service at 1 (334) 633-4300 x 2530. If you need to return the printer for service, in the US call QMS Customer Service at 1 (334) 633-1072 for an RMA (Return Merchandise Authorization) number before shipping the printer. In other countries, refer to appendix A, “QMS

Customer Support.”

Remove Cables and Cassette(s)

1 Turn off the printer.

2 Remove the power cable and all interface cables.

3 Remove the paper cassette(s) from the printer.

4 Remove the paper from the cassette(s).

5 Repack the cassettes in their original shipping boxes for shipping or storage.

» Note:

If you’re returning the printer for service, you don’t need to return the power cable, interface cables, or cassettes. The starter kit box is a great place to store this equipment as well as the other equipment you remove from the printer in the following sections.

Maintenance 3-51

Repacking the

Printer

Remove the Toner and Developer Cartridges

1 Remove the printer’s top cover.

2 Remove the black toner cartridge.

a Holding the toner cartridge across its center, squeeze the sides to loosen the pins on the back side from the developer cartridge notches.

Rear of Printer b Lift the toner cartridge straight up and out of the printer.

3 Set the toner cartridge aside.

Place it on a level surface on a large sheet of paper to catch loose residue.

4 Lift up the two green latches (one at each end) of the developer cartridge, and release the cartridge by pressing back on the latches behind the cartridge while pulling forward on the cartridge.

3-52 QMS magicolor CX User's Guide

Repacking the

Printer

5 Remove the developer cartridge from the printer, being careful not to spill any of the developer material.

6 Store the partially used toner and developer cartridges in their original shipping bags.

If you don’t have these bags, wrap them in pieces of sturdy cloth or plastic that cannot be harmed by loose residue.

7 Repeat steps 2-6 for the three remaining toner and developer cartridges.

Maintenance 3-53

Repacking the

Printer

Remove the Fuser Unit and Oil Bottle

1 With the printer’s top cover still off, pull up on the paper exit-unit latch, and then tilt the paper exit-unit back and down to open it.

2 Place a finger on the outer edge of the oil bottle retainer and push it in and up to open the spring latch.

Rear View

Rear View

3-54 QMS magicolor CX User's Guide

Repacking the

Printer

3 Remove the oil bottle.

After removing the oil bottle, the bottle may leak slightly, so place it in an oil-proof container, such as a plastic bag, until you are ready to reinstall it after the move.

Rear View

Rear View

4 Close the oil bottle retainer, making sure the spring latch is securely in place.

M

5 Grasp the fuser unit by the two handles, one at each end, and lift it up and out of the printer.

WARNING!

The fuser unit can become extremely hot and cause severe burns.

Make sure the unit is cool before handling it.

ACHTUNG!

Die Fixiereinheit kann sehr heiß werden, so daß

Verbrennungsgefahr besteht. Bitte lassen Sie die Fixiereinheit einige Zeit abkühlen, bevor Sie diese berühren.

Maintenance 3-55

Repacking the

Printer

6 Pour the fuser oil into an appropriate waste container.

(For example, you could use an old jar.) Dispose of the oil following local safety laws and regulations.

7 Using a clean, dry, lint-free cloth or some cotton swabs, wipe any remaining oil out of the tray.

8 Return the fuser unit to its slot, and stuff a clean, wadded paper towel into the place normally occupied by the oil bottle to act as a cushion and to absorb any residual oil during the move.

Replace the Fuser-Roller Pressure-Release

Pieces

The pressure-release pieces protect the fuser roller from damage during a move by helping to relieve the tension on the roller. They must be installed for the move and removed again before printing.

1 With the printer’s top cover off and paper exit-unit still open, pull back the two latches (one on each side) of the separator

3-56 QMS magicolor CX User's Guide

Repacking the

Printer

pawl unit to unlock it. Then tilt the separator pawl unit toward the rear of the printer.

Front View

Cleaning-

Pad Tab

Latches

M

2 Open the pressure-release lever on the end of the fuser unit.

WARNING! The fuser unit can become extremely hot and cause severe burns. Make sure the unit is cool before handling it.

ACHTUNG!

Die Fixiereinheit kann sehr heiß werden, so daß

Verbrennungs-gefahr besteht. Bitte lassen Sie die Fixiereinheit einige Zeit abkühlen, bevor Sie diese berühren.

Maintenance

Rear View

3-57

Repacking the

Printer

3 Holding one of the pieces down close to its base, firmly slide the base between the fuser rollers on one end.

4 Repeat the process with the second pressure-release piece at the other end of the fuser rollers.

When correctly positioned, the pieces fit snugly between the rollers.

Front View

Pressure-Release

Piece (Left)

Fuser Rollers

Paper Exit-Unit

Pressure-Release

Piece (Right)

5 Close the pressure-release lever on the end of the fuser unit.

6 Close the separator pawl unit.

7 Close the paper exit-unit.

8 Close the printer’s top cover.

3-58 QMS magicolor CX User's Guide

Repacking the

Printer

Remove the OPC Belt Cartridge

Caution: The OPC belt is extremely sensitive to bright light and direct sunlight. Limit exposure to 2 minutes. While the printer is being moved, store the cartridge in its original shipping bag. If you don’t have this bag, carefully wrap it in a piece of dark, heavy cloth, and place it where it will not get scratched or damaged. If exposure exceeds 2 minutes, put the cartridge in a dark place to recover before using it again; depending on exposure, recovery may take up to 2 hours.

Also, handle the OPC belt cartridge carefully by its green end-handle or the two green side-handles only: the belt’s extremely sensitive to hand oils, moisture, solvents, corrosives, dust, and scratches, all of which will reduce print quality.

1 Open the manual feed tray by pushing the top-right corner to release the spring latch.

2 Lift the green handle of the OPC belt cartridge up to unlock it, and pull the cartridge straight out of the printer.

Maintenance 3-59

Repacking the

Printer

3 Reinstall the pressure-release and tension-release pin sets

(one set on each side) in the OPC belt cartridge.

The pressure-release and tension-release pins protect the belt and its cleaning blade by relieving tension during movement.

Pressure-

Release Pin

Tension-Release

Pin

4 Store the OPC belt cartridge in its original shipping bag. If you don’t have this bag, carefully wrap the cartridge in a piece of dark, heavy cloth, and place it where it will not get scratched or damaged.

3-60 QMS magicolor CX User's Guide

Remove the Waste Toner Pack

1 Open the waste toner door (on the left side of the printer) by pushing the cover on the top-right corner.

Repacking the

Printer

2 Remove the waste toner pack from the printer.

3 Install a new waste toner pack.

This ensures that no waste toner is shaken into the printer during relocation or shipment.

4 Close the waste toner door.

Maintenance 3-61

Repacking the

Printer

Repack the Printer

M

WARNING!

The printer weighs approximately 106 lbs (48 kg) without consumables. Do not attempt to lift the printer by yourself.

ACHTUNG!

Der Drucker hat ein Gewicht von ungefähr 48 kg. Bitte versuchen Sie niemals, den Drucker alleine anzuheben oder zu transportieren.

Caution: QMS cannot be held responsible for damage to your printer during shipment that results from the improper packaging of your printer. You must use the instructions given in this document to remove the toner cartridges, developer cartridges, and oil bottle; drain the fuser unit; replace the pressure-release pieces; remove the OPC belt cartridge; and change the waste toner pack before repacking the printer in its original shipping box with the original packing materials.

If you need replacement packaging, in the US call QMS National

Service at 1 (334) 633-4300 x 2530. If you need to return the printer for service, in the US call QMS Customer Service at 1 (334) 633-1072 for an RMA (Return Merchandise Authorization) number before shipping the printer. In other countries, refer to appendix A, “QMS

Customer Support.”

1 If you have a sheet feeder, remove it from the printer. Otherwise, skip to step 2.

a Remove the plastic brackets from the corners of the sheet feeder.

3-62

(Top View)

QMS magicolor CX User's Guide

Repacking the

Printer b Remove the two small metal brackets from the sheet feeder posts.

▲ c With the help of another person, pick up the printer by the four corners, and separate it from the sheet feeder.

Caution:

Be sure to keep the printer level.

▲ d Repack the sheet feeder in its original shipping box for storage. If you’re returning the printer for service, you don’t need to return the sheet feeder.

2 Put the printer into the plastic bag.

Caution: Be sure to keep the printer level.

Maintenance 3-63

Repacking the

Printer

3 Replace the plastic strap handles (two on each side of the printer).

4 Get someone to help you with this step: Using the strap handles provided (two on each side of the printer), lift the printer onto its carton.

3-64 QMS magicolor CX User's Guide

Repacking the

Printer

»

5 Slide the box over the printer, and then replace all of the packing material in the shipping carton.

Note:

If you’re returning the printer for service, you don’t need to return the toner and developer cartridges, oil bottle, OPC belt cartridge, paper cassette(s), sheet feeder, power cable, or interface cables.

v

Maintenance 3-65

4

Troubleshooting

In This Chapter . . .

n

“Miscellaneous Problems” on page 2

n

“Mechanical Problems” on page 6

n

“Print Quality Problems” on page 8

n

“Printer Status Messages” on page 20

n

“Clearing Media Jams” on page 27

n

“Testing Printer-to-Host Communication” on page 44

n

“HP-GL and PCL Error Codes” on page 49 n

“PostScript Errors” on page 49

n

“Diagnostic and Special Pages” on page 50

n

“Placing a Service Call” on page 55

Miscellaneous

Problems

Miscellaneous Problems

If you have just installed your printer and are having problems, be sure you have correctly followed the setup steps outlined in the Quick

Setup Guide that accompanied your printer.

Then, check the following:

1 Is there a status message in the control panel window?

If yes, go to question 2.

If not, check the following: n

Is the power cord plugged into both the power outlet and the printer?

n

Are both power switches on?

n

Is the power outlet working?

n

Does the line voltage from the power outlet match the printer's power requirements? See chapter 3, “Technical

Specifications,” in the reference guide.

2 Can you print a status page? (This option is located in the

Administration/Special Pages menu.)

If yes, go to question 3.

If not, check the following: n

Is the printer off line before you try to enter the menu? It should be.

n

Is the cassette empty? If it is out of media, the message

PUT xxxxxx

PAPER IN xxxxx BIN is displayed in the control panel message window and the Message LED is lit.

n

Is any of the toner or developer cartridges depleted?

n

Are all printer doors and covers closed securely?

n

Is there a media jam?

4-2 QMS magicolor CX User's Guide

Miscellaneous

Problems

3 Is the printer receiving data from the computer? If the Data

LED blinks after sending the file, the printer is receiving the data.

If yes, go to question 4.

If not, check the following: n

Are the interface cables securely fastened?

n

Is the printer on line? The Online LED should be lit.

n

Is your application set up correctly for printing? Are the communication parameters the same as those on your host and printer?

n

If you are using the serial interface, is the baud rate

(speed of data transmission) of the printer, the computer, and your application the same?

n

If you still cannot identify the problem, contact your QMS vendor.

4 Is the printer printing codes or not printing at all when in

ESP mode?

n

Reconfigure the port for the emulation in which you are trying to print. See chapter 1, “Printer Configuration,” of the reference guide for information.

n

If ASCII or text files won't print, make sure the ESP

Default option (in the Administration/Emulations menu) is set to PCL5, the factory default.

n

If you continue to have problems with the ESP mode selecting printer emulation, contact your QMS vendor.

Troubleshooting 4-3

IBM PC and

Compatible

Computer

Checklist

IBM PC and Compatible

Computer Checklist

If you are experiencing problems with printing from a PC (not related to print quality), make sure you followed the instructions in chapter 1,

“Connecting the Printer” (especially the information about drivers).

Then check the following: n

Does your application require any additional printer setup steps

(check the printing section of the application documentation).

n

If you are using a serial interface, are you experiencing a protocol problem? See “Checking Serial Communication Settings” on page 46 for information. Also, setting the printer to DTR/DSR protocol. If that does not work, check your serial interface cable. You may also want to try setting the printer to XON/XOFF protocol.

4-4 QMS magicolor CX User's Guide

Apple

Macintosh

Checklist

Apple Macintosh Checklist

If you are experiencing problems with printing from a Macintosh (not related to print quality), make sure you have followed the instructions in “Connecting to a Macintosh” in chapter 1, “Connecting the Printer,”

(especially the information about drivers). Then check the following: n

In the Chooser, have you selected the LaserWriter icon and highlighted the correct printer?

n

Is AppleTalk active in the Chooser dialog box?

n

Are the screen fonts installed?

n

Is your application compatible with color PostScript Level 2?

(Check the application manual.) n

If this is a network problem, are all Macintosh users on the network using the same version of the LaserWriter and Laser Prep files?

All Macintosh users on a network must use the same version of the LaserWriter and Laser Prep files to run correctly. For example, if the network has a mixture of LaserWriter 6.0 and 7.0, the printer will experience frequent reinitialization problems. To check the version number, select the LaserWriter icon and then hold down the Command key and press the I key. The driver version number appears in the Info window on the second to last line.

LaserWriter 7.xx does not require a Laser Prep file to work correctly with your printer. The Laser Prep information is located within the LaserWriter driver itself.

Troubleshooting 4-5

Mechanical

Problems

Mechanical Problems

Slow Output

n

If your printer has a hard disk, make sure the printer’s disk-swapping option is on. Use the printer control panel to do this. (Information on using the control panel is in chapter 1 “Printer

Configuration,” in the reference guide.) Choose Yes in the Administration/Memory/Enable Disk Swap menu. Disk swapping allows the printer to use the hard disk to supplement RAM when necessary.

Control Panel Selections Don't Take Effect

n

Remember that any commands sent by your application or printer driver will override control panel settings. The control panel only controls printer default settings.

n

Make sure you're saving menu selections before exiting the menu. (See “Saving Configuration Selections” in chapter 1,

“Printer Configuration,” in the reference guide).

n

Some configuration selections do not take effect until the printer has been rebooted. Look in chapter 1, “Printer Configuration,” in the reference guide to see if the selection you are making requires a reboot.

Data LED Stays On After the Printer Warms

Up

n

If you are downloading additional fonts, too many can overload the printer's memory causing the printer to reset and lose information previously downloaded to RAM. Make sure you have enough printer memory for the additional fonts. Additional memory (RAM) is available and easily installed. Contact your QMS vendor for information on RAM upgrades.

n

On an AppleTalk network, Macintosh computers sometimes interfere with each other. If this happens often, check all the Macin-

4-6 QMS magicolor CX User's Guide

Mechanical

Problems tosh computers on the network to make sure they are using the same version of LaserWriter and Laser Prep. If neither of these files is the problem, contact your QMS vendor.

Printer Resets

n

Different versions of LaserWriter and Laser Prep being used on a network can cause printer reinitialization. n

Downloading too many fonts can overload the printer's memory and cause the printer to reset to default. Additional memory

(RAM) is available and easily installed. Contact your QMS vendor for information on RAM upgrades.

Blank Pages

Make sure that any newly installed toner and developer cartridges are properly installed, with the sealing tapes removed. Review the steps in “Replacing a Toner Cartridge” and “Replacing a Developer Cartridge” in chapter 3, “Maintenance.”

Not All Pages Print

1 Make sure you have the right kind of cable, and that the printer is configured for the correct cable and port.

2 Make sure no one pressed the Cancel key while your job was printing.

3 Check the control panel message window to see if the media cassette is empty.

4 Increase the emulation timeout (for HP PCL and HP-GL files) or the PS wait timeout (for PostScript files).

5 If you are using a PC, make sure that the mode statement in your AUTOEXEC.BAT file ends in a “p” so that print jobs are sent until the printer accepts them:

mode lpt1:,,p

Troubleshooting 4-7

Print Quality

Problems

6 Send an end-of-job in case a previous job lacked this command.

Print Quality Problems

Generally Poor Print Quality

n

Make sure the printer is set for the type of media (paper, transparency film, or thick stock) you are printing on: use the Media key on the printer's control panel to tell the printer whether paper or transparencies have been loaded in the currently selected cassette. See chapter 1, “Printer Configuration,” in the reference guide for information on using the control panel.

n

Make sure the media is in good shape and meets all the specifications in chapter 2, “Printing.” n

Remove the toner cartridges and shake them horizontally. Toner can settle, and this procedure redistributes the toner. Reinstall the cartridges in the printer and try to print again.

Specific Print Quality Problems

The following section addresses specific print quality problems. Try the solutions in the sequence given. If these do not solve the problem, place a service call.

n

600 dpi Jobs Print at 300 dpi

Make sure the printer is configured for 600 dpi. See chapter 1,

“Printer Configuration,” in the reference guide, for information.

Make sure you have enough RAM installed for the job you are trying to print. See “Changing Print Resolution” in chapter 2, “Printing,” for a chart showing RAM requirements for different page sizes and numbers of colors.

4-8 QMS magicolor CX User's Guide

Print Quality

Problems n

Colors missing

See chapter 2, “Printing” of the user’s guide for information on optimizing color output.

If colors are missing, make sure that any newly installed toner and developer cartridges are properly installed, with the sealing tapes removed. Review the steps in “Replacing a Toner Cartridge” and “Replacing a Developer Cartridge” in chapter 3,

“Maintenance.” n

Light Image (Entire Page)

Increase the print density for any color(s) used on the page (“Print

Density Problems” on page 14 for details).

Remove each toner cartridge for a color used on that page, and shake it as you do before installing a new cartridge. Then, reinstall the cartridge.

Install a new toner cartridge if necessary. (See “Replacing a

Toner Cartridge” in chapter 3, “Maintenance,” for details.) n

Light Image on the Left or Right Side of the Page (all colors)

Make sure the printer is level. (By “level” we mean the surface the printer’s on should be so flat–1° of slant or less–that you can lay a round pencil down on it and it doesn’t roll in any direction.) n

Dark Image (Entire Page)

Decrease the print density for any color(s) used on the page (see

“Print Density Problems” on page 14).

Install a new cartridge if necessary. (See “Replacing a Toner Cartridge” in chapter 3, “Maintenance,” for details.) The old cartridge may be defective, releasing too much toner.

n

Blurry Images, Scratches, or Missing Dots

Make sure the media is in good shape and meets all the specifications in chapter 2, “Printing.”

Make sure the paper path is clean. See chapter 3, “Maintenance,” for details on cleaning the charger unit, various rollers, and plates.

Troubleshooting 4-9

Print Quality

Problems

4-10

Check the OPC belt for dirt and scratches. Replace the OPC belt cartridge if necessary. See the “Replacing the OPC Belt Cartridge” section in chapter 3, “Maintenance.”

If whole blocks or portions of the page are missing, there may be a mechanical problem; contact your QMS vendor.

n

Image is Not Centered on the Page

Make sure you aren't printing outside the printer's imageable region for the media size you're using (see chapter 2, “Printing”).

You may need to change to a larger size media, or adjust the margin(s) through your application.

If images are not printing within the imageable area for the page size you're using, the printer may be out of alignment. See

“Adjusting the Image Alignment” in chapter 1, “Printer Configuration,” of the reference guide for information on checking printer alignment.

n

Entire Page is Skewed

If pages are coming out skewed, it’s probably because the transfer unit was jarred open during installation and needs to be closed. See “Clearing Inner Jams” on page 30 for information on accessing the transfer unit. Open the transfer unit as shown in that section, then close it.

n

Colors Not Registering Properly

The OPC belt cartridge is probably not pushed all the way in. See

“Replacing the OPC Belt Cartridge” in chapter 3, “Maintenance,” for instructions on properly inserting the OPC belt in the printer.

n

Smudges on the Back of Pages

Make sure the size key on the media cassette is set to the right size for each job. Smudges can occur if the wrong size was selected on the previous job causing the image to print off the side of the page onto the transfer roller. If this happens, run a few more pages through the printer to clean off the remaining toner.

n

Sharp Horizontal Lines (across the feed direction)

Place a service call.

QMS magicolor CX User's Guide

Print Quality

Problems

▲ n

Partial Images or Image Too Small

Check the imageable regions for the size media you are using

(see chapter 2, “Printing”). Are you trying to print outside of the imageable region of the page? If so, change to a larger size media, or adjust the margin(s) through your application.

The charger unit or various roller and plates may be dirty. See chapter 3, “Maintenance,” for instructions on how to clean these parts.

n

Transparency Quality Problems

Make sure the printer is set for transparency printing: use the

Media key on the printer's control panel to tell the printer transparencies are in the currently selected cassette. See chapter 1,

“Printer Configuration,” in the reference guide for information on using the control panel.

Make sure the transparency stock is in good shape and meets all the specifications in chapter 2, “Printing.” n

Vertical Streaking

Vertical streaks in printouts usually indicate a problem with the

OPC belt. If you see vertical streaks, try the procedures below

(see chapter 3, “Maintenance,” for illustrations of these procedures):

Caution:

The OPC belt is extremely sensitive to bright lights and direct sunlight. Limit exposure to light to under 2 minutes. Also, handle the OPC belt carefully, using either the two green sidehandles or using the green end-handle when possible. Only set it down on a clean, lint- and dirt-free surface, such as on fresh paper.

a Reset the OPC belt cartridge: open the manual-feed tray and pull the OPC towards you about 4” (10 cm) and reseat it.

Repeat this twice. Print a page to see if this solved the streaking problem.

Troubleshooting 4-11

Print Quality

Problems b If you still see vertical streaks, remove the OPC belt from the printer, set it on the handle end, and tap the base of the cleaning blade several times to remove any debris.

Cleaning

Blade

Base

Cleaning

Blade

Base

4-12

Reinstall the OPC and print a page to see if this solved the streaking problem.

c If you still see vertical streaks, remove the OPC belt from the printer again, set it on the handle end, and use a soft brush

(for example, the type of brush you would use to clean a

QMS magicolor CX User's Guide

Print Quality

Problems camera lens) to gently clean only the part of the blade that corresponds to the streaked area on printouts.

If printouts are streaked here...

...then

clean the

OPC belt here...

Lens-

Quality

Brush

Reinstall the OPC and print a page to see if this solved the streaking problem.

d If you still see vertical streaks, install a new OPC belt cartridge.

Troubleshooting 4-13

Print Quality

Problems

Print Density Problems

Normally, your laser printer produces a rich black or color image.

However, if you notice that colors are smearing or scattering then you may need to adjust the print density for your printer. Smearing or scattering occurs on the printer when one of the developers applies too much toner on the page. You may notice scattering in areas where a pure color or dark region ends next to a white area on the page. Scattering and smearing will always occur towards the top of these areas.

Print density adjusts the amount of toner placed on the page.

» Note:

The humidity around the printer can sometimes affect the print density. Make sure that the printer is operated within the specification for humidity: 20% - 80% acceptable and 60% - 70% optimal. You may want to adjust the print density to compensate for humidity changes.

As the humidity returns to optimal conditions you should return the print density settings to their default center position.

The Color Balance Adjustment Page

This page shows you how to adjust the print density for your printer.

Areas of the page are used to indicate adjustment procedures to follow to correct print density problems. The explanations below give you information about the different areas of the page.

4-14 QMS magicolor CX User's Guide

Print Quality

Problems

.

Color Balance Adjustment Page

1

2

3

90

°

45

°

4

Target

6

+

+

M

+

C

Y

5

7.

8.

Instructions

1.

2.

3.

4.

5.

6.

If the print density controls are not in the default position, set the print density controls to the default position (0

°

).

If the print density controls were changed in step 1, reprint this Color Balance Adjustment Page.

Check the black squares and bars for excessive toner density. If there is any feathering at the top of the bars and squares, turn the black print density control slightly to the minus direction.

The printer is in balance if the color of the center swatch within the larger target square closely match. If the squares do not match, continue to step 5. Otherwise, you may stop.

Find the swatch to the left that is most neutral or gray in color.

Adjust the print density control represented by the swatch by the amount and direction indicated relative to its current position. For example, if the top, left swatch is most gray, then adjust the cyan print density control 90

°

in the minus direction.

Reprint this Color Balance Adjustment Page.

Repeat steps 4-7.

For further information, please read the User Manual.

Copyright 1995, QMS Inc.

1 Squares—shows toner density of each color. The squares show smearing or scattering when there is a toner density problem.

Troubleshooting 4-15

Print Quality

Problems

2 Bars—shows the toner density across the page. The bars show smearing or scattering when there is a toner density problem.

3 90

°

Swatch Column—shows the color matching swatches that will indicate a 90

°

change in the print density adjustment dial.

4 45

°

Swatch Column—shows the color matching swatches that will indicate a 45

°

degree change in the print density adjustment dial.

5 Print Density Adjustment Dials—shows the cyan, magenta, and yellow print density adjustment dials. The + and - indicators (in each swatch row) indicate the direction to rotate the print density.

6 Target Square—indicates that the printer is in balance when the colors for both the square and the swatch match closely.

Adjusting Print Density

You can print a Color Balance Adjustment Page through the printer’s

Administration/Special Pages/Color Balance Adjustment Page menu.

This page is designed to bring out smearing or scattering effects and help you adjust the density settings. To change density settings, use the following procedure:

Caution:

Changing the print density affects the resident color management system and should be done only as a last step to improve print quality. The normal setting for each adjustment dial is the center position.

1 Access the Administration/Special Pages menu and print a

Color Balance Adjustment Page.

2 Remove the printer top cover by lifting it up and out. Then, set the cover aside.

4-16 QMS magicolor CX User's Guide

.

Print Quality

Problems

3 Locate the adjustment dials inside the printer near the front left side. Each dial adjusts the print density for one of the four colors: K for black, C for cyan, M for magenta, and Y for yellow

K

C

M

Y

Print Density

Dials a If they’re in the default center position, then go to step 5.

b If they’re not in the default center position, turn each density adjustment dial either clockwise or counterclockwise, depending on its current setting, until it is in the default middle position and go to step 4.

Troubleshooting 4-17

Print Quality

Problems

4 Replace the top cover and print the

Color Balance Adjustment page again.

5 Check the bars and squares at the top of the Color Balance Adjustment page for smears or scattering.

Check Here for Scattering or Smearing

Color Balance Adjustment Page

90 ° 45 ° Target

+

+

M

+

C

Y

Instructions

1.

2.

3.

4.

5.

6.

7.

8.

If the print density controls are not in the default position, set the print density controls to the default position (0 ° ).

If the print density controls were changed in step 1, reprint this Color Balance Adjustment Page.

Check the black squares and bars for excessive toner density. If there is any feathering at the top of the bars and squares, turn the black print density control slightly to the minus direction.

The printer is in balance if the color of the center swatch within the larger target square closely match. If the squares do not match, continue to step 5. Otherwise, you may stop.

Find the swatch to the left that is most neutral or gray in color.

Adjust the print density control represented by the swatch by the amount and direction indicated relative to its current position. For example, if the top, left swatch is most gray, then adjust the cyan print density control 90

°

in the minus direction.

Reprint this Color Balance Adjustment Page.

Repeat steps 4-7.

For further information, please read the User Manual.

 Copyright 1995, QMS Inc.

»

6 If you find smears or scattering on the black square or bar, turn the black print density adjustment dial (marked K on the printer) slightly to the left (towards the minus sign). Otherwise, continue on to the next step.

7 If you find smears or scattering on the cyan, magenta, or yellow areas at the top of the page, the following steps will show you how to adjust these dials.

8 Locate the Target square near the center of the page.

Color Balance Adjustment Page

Note:

This target square should normally be a neutral gray color. The center swatch of the target square should also be a neutral gray formed by the combination of cyan, magenta, yellow, and white.

90

°

45

°

Target

Target Square

+

+

M

+

C

Y

Instructions

1.

2.

3.

4.

5.

6.

7.

8.

If the print density controls are not in the default position, set the print density controls to the default position (0 ° ).

If the print density controls were changed in step 1, reprint this Color Balance Adjustment Page.

Check the black squares and bars for excessive toner density. If there is any feathering at the top of the bars and squares, turn the black print density control slightly to the minus direction.

The printer is in balance if the color of the center swatch within the larger target square closely match. If the squares do not match, continue to step 5. Otherwise, you may stop.

Find the swatch to the left that is most neutral or gray in color.

Adjust the print density control represented by the swatch by the amount and direction indicated relative to its current position. For example, if the top, left swatch is most gray, then adjust the cyan print density control 90 ° in the minus direction.

Reprint this Color Balance Adjustment Page.

Repeat steps 4-7.

For further information, please read the User Manual.

Copyright 1995, QMS Inc.

4-18 QMS magicolor CX User's Guide

Print Quality

Problems

»

»

9 Look for a close color match between the Target square and the center swatch inside the Target square.

Note:

Keep in mind that the gray formed by these process colors will not exactly match the gray formed by black dots in the outer part of the square.

a If the gray of the center swatch closely matches the outer gray area stop here. Your printer is adjusted correctly.

b If the colors do not match, go to the next step.The center swatch on the target square will have a cyan, magenta, or yellow tint showing you which adjustment dial you will have to adjust.

Note:

Cyan will have a bluish tint and magenta will have a pink tint.

10 Cyan, magenta, and yellow each have four color squares for each color’s adjustment dial. The columns marked 90

°

and

45

°

show you what angle to turn the adjustment dial. The rows marked + and - (clockwise and counterclockwise) show you what direction to turn the adjustment dial. Find the center swatch of the four squares that is most neutral or gray in color.

11 Turn the print density adjustment dial, represented by the swatch that is most neutral, the angle indicated,

90

°

or 45

°

, and direction indicated, - or +.

Color Balance Adjustment Page

For example, if the target swatch had a bluish or cyan tint you would check the four swatches next to the C adjustment dial illustration. If the lower left swatch was most gray or neutral then you would turn the CYAN print density adjustment dial (marked C on the printer) 90

°

in the + direction.

90

°

45

°

Target

+

+

M

+

C

Y

Instructions

1.

2.

3.

4.

5.

6.

7.

8.

If the print density controls are not in the default position, set the print density controls to the default position (0

°

).

If the print density controls were changed in step 1, reprint this Color Balance Adjustment Page.

Check the black squares and bars for excessive toner density. If there is any feathering at the top of the bars and squares, turn the black print density control slightly to the minus direction.

The printer is in balance if the color of the center swatch within the larger target square closely match. If the squares do not match, continue to step 5. Otherwise, you may stop.

Find the swatch to the left that is most neutral or gray in color.

Adjust the print density control represented by the swatch by the amount and direction indicated relative to its current position. For example, if the top, left swatch is most gray, then adjust the cyan print density control 90 ° in the minus direction.

Reprint this Color Balance Adjustment Page.

Repeat steps 4-7.

For further information, please read the User Manual.

Copyright 1995, QMS Inc.

Cyan, Magenta, Yellow swatches

Troubleshooting 4-19

Printer Status

Messages

12 Reprint the Color Balance Adjustment Page.

13 Check the Target square again to see if the center swatch is gray or neutral.

a If it is not then repeat steps 10 through 12 for the next color.

b If it is, then stop here.

Printer Status Messages

When the printer needs operator assistance, the message window displays one of the following messages:

Status message x ACTIVE JOBS

ADJUST xxxxx BIN

BACK PANEL OPEN

BELT CARTRIDGE

MIS-INSTALLED

CANCELLING JOB

Explanation

The printer is on line. x identifies the number of jobs in process.

A media cassette is either not installed or installed incorrectly. The xxxxx indicates the cassette in question.

Either install or reinstall the indicated cassette.

The back cover over the transfer unit is not fully closed. Close the back cover.

The OPC belt cartridge is either not installed or incorrectly installed. Either install a cartridge if one is not present or reinstall the current one correctly.

(See chapter 3, “Maintenance,” for information on replacing the OPC belt cartridge.)

The Cancel key has been used to cancel the current job. This message is displayed until the job is cancelled.

4-20 QMS magicolor CX User's Guide

Printer Status

Messages

CHECK WASTE TONER

CLOSE MANUAL FEED TRAY

COPIER OPTION

NOT INSTALLED x DEV LOW x DEVELOPER UNIT

MIS- INSTALLED

The waste toner pack is full and needs to be replaced or is not installed properly. Make sure the pack is not full, and that it sits loosely in its compartment, not wedged under the top of the compartment. See

“Replacing the Waste Toner Pack” in chapter 3, “Maintenance,” for details.

The manual feed tray is open when a file is being sent to print from another cassette. Close the manual feed tray.

The Select/Copy key was pressed while the printer was on-line, but the

CrownCopy option is not installed.

A developer cartridge is running low and needs to be replaced. The x is replaced by the color of the developer cartridge that needs attention. After installing the new cartridge, you have to clear this message through the control panel using the Clear Warning option. (See chapter 3, “Maintenance,” for details on replacing the developer cartridge and on clearing the warning.)

A developer cartridge is not installed or installed incorrectly. The x is replaced by the color of the developer unit that needs attention. Either install a developer cartridge if one is not present or reinstall the current one correctly. (See chapter 3,

“Maintenance,” for information on replacing the developer cartridge.)

Troubleshooting 4-21

Printer Status

Messages

FUSER OIL LOW

ADD FUSER OIL

AND REPLACE PAD

IDLE

IDLE INPUT PRINTING

INNER JAM

INITIALIZING

MISFEED JAM

The oil bottle for the fuser unit is running low and the cleaning pad is wearing out. If you have a new oilbottle/pad kit on hand, you may want to replace them now. (See chapter 3,

“Maintenance,” for information on replacing them.) If not, order a replacement kit now. A limited number of copies (approximately 100) will still run. However, when the oil runs out, the printer stops and the

ADD FUSER

OIL AND REPLACE PAD

status message appears.

The oil bottle for the fuser unit is empty and the cleaning pad needs to be replaced. The printer will not run any more copies until they are replaced.

(See chapter 3, “Maintenance,” for information on replacing the oil bottle and cleaning pad.)

No jobs are in progress.

The system is on line and printing previously accepted jobs. No new jobs are arriving at the communication interfaces.

Media has jammed leaving the OPC belt cartridge area. Remove the jam

(see “Clearing Inner Jams” on page 30).

The printer is warming up and getting ready to go on line.

Media has jammed leaving the media cassette. Remove the jam

(see“Clearing Misfeed Jams” on page 27).

4-22 QMS magicolor CX User's Guide

Printer Status

Messages

NOT CONNECTED

RECONNECT?

OUTER JAM

PRINTING STATUS

PRINTING TEST

The Copy/Select key has been pressed and the scanner is not connected. If the scanner is connected, press the Select key, and choose Yes. If this doesn’t clear the error, then see chapter 2 of the QMS CrownCopy User’s Guide, the

“Troubleshooting the Scanner” section, for more information on this error.

Media has jammed leaving the paper exit unit. Remove the jam

(see“Clearing Outer Jams” on page 36).

A status page has been requested via the Print Status option in the

Administration/Special Pages menu.

This does not necessarily mean that the status page is printing at the particular moment the message is displayed since other jobs may be ahead of it in the job queue.

A registration page has been requested. This does not necessarily mean that the page is printing as the message is being displayed (other jobs may be ahead of it in the job queue).

PUT xxxxxx PAPER IN xxxxx

INPUT BIN

A media cassette is empty; reload the cassette. xxxxxx PAPER is the media size the cassette is currently configured for. xxxxx INPUT BIN is the empty cassette. (See chapter 2, “Printing,” for information on refilling cassettes.)

Troubleshooting 4-23

Printer Status

Messages

REPLACE BELT

SIDE PANEL OPEN

TOP COVER OPEN x TONER EMPTY

The OPC belt cartridge needs to be replaced. After installing the new cartridge, you have to clear this message through the control panel using the Clear Warning option. (See chapter 3, “Maintenance,” for details on replacing the OPC belt cartridge and

“Clearing Warning Messages” in chapter 1, “Printer Configuration,” in the reference guide for details on clearing the warning.)

The waste toner cover is not fully closed. Close the cover.

The top cover of the printer is either off or partially open. Make sure it is seated properly and fully closed.

A toner cartridge is empty. The x is replaced by the color of the toner cartridge that needs to be replaced.

(See chapter 3, “Maintenance,” for information on replacing a toner cartridge.)

WAITING ON INPUT END JOB?

The printer compiler is waiting on incoming data for the first job in the job queue. It is possible that the job did not end with an end-of-job indicator and therefore cannot end by itself. The message is displayed in case you want to cancel the job or send an end-of-job indicator. The message disappears if more input arrives from the port, if the relevant specified timeout elapses, or if you send an end-of-job indicator. No other jobs can be printed until this job has ended.

4-24 QMS magicolor CX User's Guide

Printer Status

Messages

WARMING UP

INCOMPATIBLE NETWORK

OPTION INSTALLED (on the startup page)

The printer is warming up; the fuser is at a low temperature. Wait until the printer has warmed up before you print.

Except for the LocalTalk interface, the

QMS magicolor CX printer is compatible only with magicolor CX interfaces. If a nonmagicolor CX interface is installed, this error message appears on the start-up page.

Service Call Messages

n

CALL FOR SERVICE

A mechanical error has occurred and a service call is required.

Before calling for service, make a note of the full message in the message window. See appendix A, “QMS Customer Support,” for information on how to contact QMS. When a

CALL FOR SER-

VICE x appears, the printer stops until the required service is complete.

» Note:

A service message sometimes occurs as a result of an unusual combination of events, not because of an actual problem.

When the printer stops and a service message displays in the message window, turn the printer off, wait 5 minutes, then turn it back on. This often clears the service message indicator and printer operation resumes. Always try this before making a service call.

n

100K CHECKUP

Approximately 100,000 pages have been printed. It's time for periodic maintenance and parts replacement to protect your printer and maintain print quality.

n

REPLACE FUSER

It's time to replace the fuser to ensure print quality and reduce wear on your printer.

The

100K CHECKUP

and the

REPLACE FUSER

messages can be cleared through the Clear Warning option in the Administration/

Engine menu. Then, you can continue to use the printer. (See “Clear-

Troubleshooting 4-25

Printer Status

Messages ing Warning Messages” in chapter 1, “Printer Configuration,” in the reference guide for details on clearing the warning.)

Caution:

We strongly recommend that you have the fuser replaced or the 100,000 copy checkup done as soon as possible after a message appears. If you clear one of these messages, the counter that tracks that particular service resets to 0 and the message does not reappear until after another complete cycle. If you continue to use the printer without the proper maintenance or part replacement, print quality can deteriorate and the wear on the printer can shorten the printer's life.

4-26 QMS magicolor CX User's Guide

Clearing Media

Jams

Clearing Media Jams

When a jam occurs, the message window on the control panel displays one of three messages,

MISFEED JAM

,

INNER JAM,

or

OUTER

JAM

. The following sections contain procedures for clearing each type of jam.

Clearing Misfeed Jams

When the control panel message window displays

MISFEED JAM, media has jammed while leaving the media cassette or the manual feed tray. To clear this jam, use the following procedure:

1 Pull out the media cassette, and check the media-cassette slot.

If media is there, skip to step 4. If not, continue to step 2.

Troubleshooting 4-27

Clearing Media

Jams

2 Locate the manual-feed platform.

It's a black plastic tray at the top of the media-cassette slot.

Front

Manual-Feed Platform

3 Remove the manual-feed platform.

Lift it up and forward at the front until it drops out.

4-28 QMS magicolor CX User's Guide

4 Remove any jammed media you see.

Clearing Media

Jams

5 Check to be sure no other pieces of media are lodged farther back in the slot. Then, if you removed the manual-feed platform, replace it.

Push it back into the printer until it is secure.

6 Make sure the media in the cassette is in good condition, lies flat, and does not exceed the upper-limit mark on the cassette.

7 Slide the cassette back into the printer until it's secure.

8 Open and close the top cover to clear the jam message in the control panel window.

When the control panel message window displays

IDLE

, the printer is ready to print.

Troubleshooting 4-29

Clearing Media

Jams

Clearing Inner Jams

When the control panel message window displays

INNER JAM, media has jammed leaving the OPC belt cartridge, and the leading edge has jammed around the transfer area. To clear this jam, use the following procedure:

1 Open the back cover.

Press the top-right corner to release the spring latch.

4-30 QMS magicolor CX User's Guide

Clearing Media

Jams

2 Open the transfer unit.

Grasp it in the center by the green handle and pull it toward you and down.

Rear View

» Note:

To avoid damage to the rollers, always remove jammed media gently. Also, toner images on the media aren't fused (set), which means toner is still loose. Avoid getting toner on your hands and clothes while removing the jammed media. If you accidentally get toner on your hands or clothes, lightly dust off as much as possible. If some toner remains, use cool, not hot water, to rinse it off your hands or washable clothing.

3 Remove the jammed media if the media is around the drum by using the following procedure. Otherwise, skip to step 4.

Troubleshooting 4-31

Clearing Media

Jams a Open the manual feed tray. b Open the green handle on the OPC belt cartridge and pull the cartridge out about 2" (5 cm) to relieve tension on the drum.

4-32 QMS magicolor CX User's Guide

Clearing Media

Jams c Remove the media from the transfer unit end of the printer.

d Close the transfer unit and the back cover.

e Push the OPC belt cartridge back into the printer until it snaps into place. (The cartridge is in place when you can see the green arrows on the left and right inside metal frame of the printer.) Push down the green handle to lock the OPC cartridge in place, and close the manual feed tray.

f Skip to step 5.

Troubleshooting 4-33

Clearing Media

Jams

M

4 Remove jammed media from around the fuser roller by using the following procedure.

WARNING!

The fuser unit is hot! Do not remove a jam in this area until the fuser unit cools.

ACHTUNG!

Die Fixiereinheit wird sehr heiß! Bitte achten Sie darauf, daß sie diese einige Zeit abkühlen lassen, bevor Sie einen Papierstau beseitigen.

a Open the paper exit unit.

Rear View

4-34 QMS magicolor CX User's Guide

Clearing Media

Jams b Remove the jammed media by pulling it straight out from above the transfer unit.

5 Close the transfer unit, and then the back cover.

6 Close the paper exit unit.

When the control panel message window displays

IDLE

, the printer is ready to print.

Troubleshooting 4-35

Clearing Media

Jams

Clearing Outer Jams

When the control panel message window displays

OUTER JAM, media has jammed leaving the paper exit unit. To clear this jam, use the following procedure:

1 Open the back cover by pressing the top-right corner to release the spring latch.

4-36 QMS magicolor CX User's Guide

Clearing Media

Jams

2 Open the transfer unit by grasping the green handle in the center and pulling it toward you and down.

Latch Handle

M

WARNING!

The fuser unit is hot! Do not remove a jam in this area until the fuser unit cools.

ACHTUNG!

Die Fixiereinheit wird sehr heiß! Bitte achten Sie darauf, daß sie diese einige Zeit abkühlen lassen, bevor Sie einen Papierstau beseitigen.

Troubleshooting 4-37

Clearing Media

Jams

3 Open the paper exit unit.

Rear View

4-38 QMS magicolor CX User's Guide

Clearing Media

Jams

4 Open the pressure-release lever on the fuser unit.

Pressure-Release

Lever

Caution:

If you can see the outer jam in the transfer unit, always remove it by pulling the media out through the transfer unit, not up and out the paper exit unit. This prevents the unfused toner from coming off on the exit rollers and getting down into the printer.

Since toner images on the media aren't set, avoid getting loose toner on your hands and clothes while removing the jammed media. If you accidentally get toner on your hands or clothes, lightly dust off as much as possible. If some toner remains, use cool, not hot water, to rinse it off your hands or washable clothing.

To avoid damage to the rollers, always remove jammed media gently.

Troubleshooting 4-39

Clearing Media

Jams

5 Remove the jammed media by pulling it straight out from above the transfer unit.

6 Close the transfer unit, and then the back cover.

7 Close the pressure release lever on the fuser unit.

8 Close the paper exit unit.

When the control panel message window displays

IDLE

, the printer is ready to print.

4-40 QMS magicolor CX User's Guide

Clearing Media

Jams

If the Media Jam Message Stays On

n

If a jam message displays in the control panel message window, clear the jam using the appropriate procedure from “Clearing

Media Jams” on page 27. If the message is still there, make sure cassettes have the correct size media, the size key slide on the back end of the cassette is set correctly, and all covers and doors are completely closed. n

If the message displays when no jam is evident, make sure the printer is configured for the media size and type currently in the cassette. (See chapter 1, “Printer Configuration,” in the reference guide to learn how to use the Paper and the Media keys.) n

As a last resort, try turning the printer off and on (this will cause jobs to be lost).

Jam Recovery

The printer can be set for automatic jam recovery, so that if a media jam occurs, once you remove the jammed media, the printer reprints the jammed page and then continues with the print job (as long as the printer power has not been turned off). The Jam Recovery option is located in the Administration/Engine section of the printer configuration menu.

» Note:

Because jam recovery requires system memory, it can slow print jobs.

Reseating the Drum

If

ENGINE ERROR E9

displays in the control panel message window, use the following procedure to reseat the drum:

Troubleshooting 4-41

Clearing Media

Jams

1 Open the back cover of the printer.

2 Open the transfer unit by grasping the green handle in the center and pulling it toward you and down.

4-42

Latch Handle

QMS magicolor CX User's Guide

Clearing Media

Jams

M

WARNING!

The fuser unit is hot!.

ACHTUNG!

Die Fixiereinheit wird sehr heiß!.

3 Place a finger on each side of the brown drum, and push down evenly on both sides to seat the drum firmly.

Front

Drum

4 Close the transfer unit and then the back cover.

5 Turn the printer off and then on again.

If the

ENGINE ERROR E9

message still displays in the control panel message window, you must call for service. See appendix A, “QMS

Customer Support,” for information on how to contact QMS.

Troubleshooting 4-43

Testing Printerto-Host

Communication

Testing Printer-to-Host

Communication

Testing Printer-to-Macintosh Communication

You can check communication between the printer selected in the

Chooser and the Macintosh by sending a file to the printer from an application (see your application documentation for more information) or by printing a directory, as described here:

1 Display a disk or folder window.

2 Set up page information.

Choose Page Setup from the File menu. Select paper size, printing orientation, and any other necessary options. Then select OK.

3 Print a directory or a window.

a Choose Print Directory or Print Window from the File menu. A dialog box appears.

b Select the printing options you want; then click OK.

Testing Printer-to-PC Communication

To test communication between your printer and your PC, first create a short file that ejects a page from the printer. Then send the file to the printer.

Creating the Test File

To create the test file, type the following commands at the DOS prompt: copy con printest.ps

↵ showpage

^D^Z

You can use either uppercase or lowercase letters; however, you must type the PostScript showpage operator in lowercase letters. The

4-44 QMS magicolor CX User's Guide

Testing Printerto-Host

Communication

»

symbol means to press the Enter key. To produce the ^D and ^Z, press and hold down the Ctrl key while you type the appropriate letters (d and z). These characters signify the end of the file and must always be included.

Sending the Test File

Parallel Test

1 To send the PRINTEST.PS file you just created to the printer, type

print printest.ps

2 If you’re prompted for the name of the list device, type

lpt1

↵ or type the name of the PC’s parallel port to which the printer is connected (for example, lpt2

or lpt3

).

Note:

If the computer has more than one parallel port, they're probably labeled. If not, check the computer documentation for the parallel port names.

3 If the printer and PC are communicating, a blank page ejects from the printer.

If a blank page doesn’t eject and you typed the file correctly, you may want to check your AUTOEXEC.BAT file to see if LPT1 (the parallel port) is being directed to COM1 (the serial port): a If the AUTOEXEC.BAT file contains the line mode lpt1:=com1: delete it.

b Then type mode lpt1:,,p

The

↵ tells the PC to continue sending print jobs until the printer accepts them.

Troubleshooting 4-45

Testing Printerto-Host

Communication

»

c Reboot the PC and try the communication test again.

If the printer repeatedly fails to complete this test, refer to your DOS documentation for more information.

Serial Test

1 Go to the DOS C:\ prompt.

2 At the DOS C:\ prompt, send PRINTEST.PS to the printer by typing the following command:

print printest.ps

If prompted for the name of the list device, type the name of the serial port you're using at the computer, for example, com1

Note:

If the computer has more than one serial port, they're probably labeled. If not, check the computer documentation for the COM port names.

If a blank page ejects from the printer, the printer and the computer are communicating.

If a blank page does not eject and you typed the file correctly, make sure the printer's serial port settings match those of the PC.

See “Checking Serial Communication Settings,” below.

Checking Serial Communication Settings

If the serial communication test described above doesn't work, then make sure your printer's serial port settings (baud rate, parity, data bits, and stop bits) match those of the PC.

To find out what the PC's serial settings are, look in your

AUTOEXEC.BAT file (in the root directory) for a command line like this: mode com1:9600,n,8,1,p

In this example, the PC's serial port communication settings are 9600 for baud rate,

n

(no) parity, 8 data bits, and 1 stop bits. The

p

stands for infinite retry.

4-46 QMS magicolor CX User's Guide

Testing Printerto-Host

Communication

»

To find out what the printer's serial settings are, check the printer's start-up page, which printed out when you first turned it on. It lists the printer's current serial port settings. To change them to match the PC serial settings, use the printer control panel as described below:

1 Press the printer control panel Online/Offline key to make the Online LED go out.

2 Press the Menu key to enter the top-level menu, then press the Next key until the message window displays

OPERATOR CONTROL

ADMINISTRATION

3 Press the Select key to enter the Administration menu, then press the Next key until the message window displays

ADMINISTRATION

COMMUNICATIONS

4 Press the Select key to enter the Communications menu, then press the Next key until the message window displays

COMMUNICATIONS

SERIAL

5 Press the Select key to enter the Serial menu, then press the

Next key until the message window displays

SERIAL

BAUD RATE

6 Press the Select key to enter the Baud Rate menu.

The message window displays the currently selected baud rate (* represents a default setting):

*

9600 BAUD

7 Press the Next key until the correct baud rate is displayed.

Note:

Baud rates of 19200 and 38400 require that both RTS and

CTS hardware flow control (Hdwe Flow Ctl) be selected. These baud rates do not support XON/XOFF software flow control (Rcv

Sw Flow CTL).

Troubleshooting 4-47

Testing Printerto-Host

Communication

8 Press the Select key.

The message window momentarily displays

RATE

IS SELECTED

(where

RATE is the baud rate you selected) and then

SERIAL

BAUD RATE

If you want to change other settings, use the Next key to scroll to the setting you want to change, then repeat the procedure described in steps 6 through 8 for finding and selecting new settings.

9 When you have finished making changes, press the Online/

Offline key.

The message window displays

SAVE CHANGES?

NO

To save your changes, press the Next key so that the message window displays

SAVE CHANGES?

YES

Press the Select key to save the changes.

10 Press the Online key.

The Online LED lights, and the keyboard message window displays

IDLE

.

11 To verify the changes you just made, print a start-up page by turning the printer off, then back on. Compare the serial port settings listed on the page to those in your AUTOEXEC.BAT file.

12 Try the communication test again. If a blank page ejects from the printer, the printer and the computer are communicating.

4-48 QMS magicolor CX User's Guide

HP-GL and PCL

Error Codes

HP-GL and PCL Error Codes

The following tables list error codes that could appear on the printer message window when running HPGL or PCL emulations.

7

8

9

10

2

3

4

HP-GL

Error

Code

0

1

Explanation

Not enough memory for job.

Too many transformations.

Math error.

Job aborted.

5

6

Instruction not recognized.

Wrong number of parameters.

Out of range parameter, or illegal character.

Not used.

Unknown character set.

Position overflow.

Buffer overflow.

PCL

Error

Codes

0

1

Explanation

Not enough memory for job.

State lost.

2

3

Math error.

Job aborted.

4

5

Out of memory for macros.

Disk full. Cannot store fonts.

6 - 13 Internal error 1 - 8.

PostScript Errors

Error Handler is a diagnostic tool that identifies PostScript errors encountered during a print job. It is accessed through the Administration/Startup Options/Do Error Handler menu in the printer’s control panel (the printer must be rebooted for it to take effect). If you call for the QMS Customer Response Center, you may be asked to turn on this option. Or, if you are familiar with the PostScript page description language, you could turn on Error Handler and refer to the PostScript

Troubleshooting 4-49

Diagnostic and

Special Pages

Language Reference Manual (Adobe Systems Incorporated, Reading, PA: Addison-Wesley, 1990, ISBN 0-201-18127-4) for information on interpreting PostScript errors.

Diagnostic and Special Pages

There may be times when you want to check the current status of your printer, adjust the quality of your printed copy, or monitor print jobs. To help you do this, the printer has several types of diagnostic and special pages. These include the start-up page, status pages

(standard and advanced), the registration, and sample pages, and the header and trailer pages.

The Start-up Page

When you turn on your printer a start-up page prints in approximately

4 minutes (unless you disable this feature). This page gives the following information about the printer: n

The printer name n

The PostScript Level 2 emulation version number n

The firmware revision number n

The interface port settings (emulation, communication protocols) n

The number of typefaces stored in the printer n

The number of pages printed to date n

The amount of resident RAM n

The printer name (user-definable through PS Executive Series

Utilities) n

A color block for each of the process colors n

The current halftone selected

4-50 QMS magicolor CX User's Guide

Diagnostic and

Special Pages n

The highest possible resolution (for monochrome and four-color jobs) that can be printed on the currently selected page size with the amount of printer RAM currently installed

Disabling the Start-up Page

After you install the printer and establish communication between the printer and the host, you may want to disable the start-up page to conserve toner, developer, and print media. You can do this through the printer control panel (see chapter 1, “Printer Configuration” of the reference guide) or through PS Executive Series Utilities (see the online help).

The Status Pages

There are two types of status pages, the standard status page (1 page that gives the general setup), and the advanced status page (5 or more pages that lists all menu settings and fonts and emulations).

You select the type (standard or advanced) to print through the

Administration/Special Pages/Status Page Type menu. Then, you can print the selected type through the control panel Administration/Special Pages/Print Status menu. (See chapter 1, “Printer Configuration” of the reference guide for details on printing from the control panel.)

The standard status page lists printer identification information and settings, current memory configuration, timeout values, communication settings, input buffer sizes, and, if present, hard disk status.

The standard status page also has alignment tickmarks in the lowerleft corner. When the printer is properly aligned, these marks are 0.5" from the left edge and 0.5" from the bottom of the page. See “Adjusting the Image Alignment” in chapter 1, “Printer Configuration” of the reference guide to change the placement of images on the page if necessary.

The advanced status page has the same information as the standard status page, plus it lists configuration menu settings, fonts, and loadable emulations.

Troubleshooting 4-51

Diagnostic and

Special Pages

4-52

» Note:

The sizes listed on the status pages are in bytes, so you must divide the numbers on the status pages by 1024 to get the equivalent number of kilobytes entered through the control panel.

The Registration Page

You can print a registration page through the control panel Administration/Special Pages menu. This page allows you to check color registration (placement of each of the process colors on the page). You also can print a registration page through PS Executive Series Utilities. See the utilities on-line documentation for more details, and see

“Adjusting the Image Alignment” in chapter 1, “Printer Configuration,” of the reference guide for information on checking printer alignment.

Header and Trailer Pages

Header and trailer pages help you monitor individual jobs. Think of them as an accounting or tracking system.

For example, the header (or banner page) contains the printer name, selected interface, job identification, title, submitting computer, job owner, routing message, start time/date, application used, creation time/date, copyright date, version number, job submission time, job start time, and printer product name/logo.

You can enable a header page through the control panel Administration/Special Pages/Header Page menu. See chapter 1, “Printer Configuration,” in the reference guide for details.

Trailer pages contain the printer's name, selected interface, job identification, title, submitting computer, job owner, routing message, start time/date, application used, creation time/date, copyright date, version number, job submission time, job start time, job finish time, number of sheets printed, and printer product name/logo. The trailer page also lists any printer errors generated while processing or printing your document.

You can enable a trailer page through the Administration/Special

Pages/Trailer Page menu. See chapter 1, “Printer Configuration,” in the reference guide for details.

QMS magicolor CX User's Guide

Diagnostic and

Special Pages

The Color Balance Adjustment Page

This page shows you how to adjust the print density for your printer.

Areas of the page are used to indicate adjustment procedures to follow to correct print density problems. The explanations below give you information about the different areas of the page. Refer to “Print

Density Problems” on page 14 to show you how to use this special page.

Color Balance Adjustment Page

1

2

3

90

°

45

°

4

Target

6

+

+

M

+

C

Y

5

7.

8.

Instructions

1.

2.

3.

4.

5.

6.

If the print density controls are not in the default position, set the print density controls to the default position (0

°

).

If the print density controls were changed in step 1, reprint this Color Balance Adjustment Page.

Check the black squares and bars for excessive toner density. If there is any feathering at the top of the bars and squares, turn the black print density control slightly to the minus direction.

The printer is in balance if the color of the center swatch within the larger target square closely match. If the squares do not match, continue to step 5. Otherwise, you may stop.

Find the swatch to the left that is most neutral or gray in color.

Adjust the print density control represented by the swatch by the amount and direction indicated relative to its current position. For example, if the top, left swatch is most gray, then adjust the cyan print density control 90

°

in the minus direction.

Reprint this Color Balance Adjustment Page.

Repeat steps 4-7.

For further information, please read the User Manual.

Copyright 1995, QMS Inc.

Troubleshooting 4-53

Diagnostic and

Special Pages

1 Squares—shows the quality of squares. The black and color squares show smearing or scattering when there is a toner density problem.

2 Bars—shows the quality of bars. The black and color bars shows smearing or scattering when there is a toner density problem.

3 90

°

Swatch Column—shows the color matching swatches that will indicate a 90

°

change in the print density adjustment dial.

4 45

°

Swatch Column—shows the color matching swatches that will indicate a 45

°

degree change in the print density adjustment dial.

5 Print Density Adjustment Dials—shows the cyan, magenta, and yellow print density adjustment dials. The + and - indicators (in each swatch row) indicate the direction to rotate the print density adjustment dial for that row of swatches.

6 Target Square—indicates that the printer is in balance when the colors for both the square and the swatch match.

4-54 QMS magicolor CX User's Guide

Placing a

Service Call

Placing a Service Call

If you have a problem you cannot resolve, contact your QMS vendor.

Your QMS vendor is best equipped to immediately handle any problem you may encounter.

If you have technical questions your vendor is unable to answer, you can call or fax questions to the QMS Customer Response Center

(See Appendix A, “QMS Customer Support,” for information on contacting the QMS Customer Response Center). If you’ve determined your printer needs to be examined by a QMS service technician, contact QMS National Service for work inside the US, or one of the QMS international offices for work outside of the US. (National and international contacts are listed in appendix A, “QMS Customer Support.”)

Before calling, be sure you have the answers to these questions handy to help our technicians serve you more quickly:

1 What is your printer model and serial number?

2 What kind of host computer do you have?

3 What operating system do you have and what version?

4 What interface are you using? If serial, what protocol?

5 What application are you using?

6 What is the emulation of the file you're trying to print? In what emulation mode is the port?

7 What is the firmware revision number for your printer? (It is listed on both the status and start-up pages.)

8 If you can print, have a status page available.

Your service representative needs to know these things prior to helping you.

v

Troubleshooting 4-55

A

QMS Customer

Support

In This Chapter . . .

n

“Sources of Support” on page 2

n

“QMS World-wide Offices” on page 5

Sources of

Support

Sources of Support

Your QMS Vendor

Your local vendor (the one from whom you bought the printer) may be best equipped to help you. Your vendor has specially trained service technicians available to answer questions, and the equipment to analyze your printer problems.

Your Application Vendor

Often, “printing” problems have more to do with the application being used than with the printer. In this case, the application manufacturer is the best source of help.

Q-FAX

Q-FAX, a QMS information retrieval service, provides application notes, technical support notes on common printing problems, and information about printer specifications, options, accessories, consumables, and prices.

In the United States and Canada, call (800) 633-7213 to reach Q-

FAX. In all other countries, call (334) 633-3850. Have your fax number handy when you call (or place the call from your fax machine's handset).

You can choose to have either a directory (a list of currently available documents on a particular topic) or a specific document sent to you.

The first time you call, request the directory (press 2 on your phone or fax keypad when prompted). Then call back to request specific documents. You can order up to three documents per call.

A-2 QMS magicolor CX User's Guide

Sources of

Support

The QMS Corporate Bulletin Board System

The QMS Corporate Bulletin Board System (BBS) contains technical support notes, application notes, drivers, patches and utilities. Technical questions not requiring an immediate response can be left on electronic mail for the Sysop (System Operator).

The bulletin board [(334) 633-3632] operates at 1200, 2400, 9600, and 14400 baud, 8 data bits, no parity, 1 stop bit, with XMODEM,

YMODEM, and ZMODEM capabilities. Contact the QMS Customer

Response Center for more information about the bulletin board.

CompuServe

Through CompuServe, you can ask general (non-technical) questions, share information with other users, and access printing information and programs. When you use CompuServe, type go qmsprint to go to the forum where QMS is located.

The QMS library section contains application notes, printer drivers, utilities, technical information, and announcement files.

Internet

The QMS server provides access to technical reports, new product announcements, a trade show schedule, and other general information about QMS.

If you have access to the World Wide Web, you can view the QMS home page at http://www.qms.com/. The QMS ftp resource is ftp.qms.com.

QMS Customer Support A-3

Sources of

Support

The QMS Customer Response Center (CRC)

The QMS Customer Response Center is available M-F, 7:00 am-6:00 pm, Central Standard Time, at (334) 633-4500 (US). You can also fax questions to CRC at (334) 633-3716 (US). Please indicate whether you would like a fax or a phone call.

If you call for assistance, have the following information ready so our technicians can help you more quickly: n

Your phone number, fax number, and shipping address n

A description of the problem n

The printer model and serial number n

The type of host computer you are using n

The type and version of operating system you are using n

The interface you are using, and, if serial, the protocol n

The application and version you are using n

The emulation you are using n

Your printer firmware version (listed on the status and startup pages)

A-4 QMS magicolor CX User's Guide

QMS Worldwide Offices

QMS World-wide Offices

QMS United States and Latin America

General Contact

1 (334) 633-4300

Fax 1 (334) 633-4866

Email [email protected]

Customer Response Center (CRC)

Technical Assistance

1 (334) 633-4500

Bulletin Board Service

1 (334) 633-3632

7:00 am–6:00 pm Central Time

Latin America Fax

1 (334) 639-3347

National Service

Service Information, Installation, and Maintenance Pricing

1 (800) 762-8894

On-Site Service and Depot Repair Information

1 (800) 858-1597 7:00 am–7:00 pm Central Time

Spare Parts Ordering and Information

1 (334) 633-4300 x2530 8:00 am–5:00 pm Central Time

QMS Canada

General Contact

1 (514) 333-5940 or 1 (800) 361-3392

Fax 1 (514) 333-5949

National Service

On-Site Service and Depot Repair Information

1 (800) 268-4969 8:30 am–7:00 pm Eastern Time

Spare Parts Ordering and Information

1 (905) 206-9234 x238 8:30 am–5:00 pm Eastern Time

Bulletin Board Service

1 (905) 206-0084

QMS in Japan

Sales

81-03-5421-4135

Fax 81-03-5421-4155

Customer Support

81-03-5421-4140

Fax 81-03-5421-4144

QMS Customer Support A-5

QMS Worldwide Offices

QMS in Europe, Middle East, Africa, India,

Australia, and New Zealand

Australia

Anitech

(61) 27491244

Fax (61) 35623880

Belgium

QMS Service Center

(32) 52352377

Fax (32) 52352376

Denmark

Berendsen Innovation A/S

(45) 39577300

Fax (45) 3957730

Egypt

United Systems

(202) 3350157

Fax (202) 3609787

Finland

Qtronic

(358) 06926099

Fax (358) 0674886

France

Natis

(33) 148637575

Fax (33) 148637444

Germany

DSI

(49) 21156040

Fax (49) 2115604278

Greece

Iceland

Printec

(49) 61827780

Fax (49) 618277882

Micro-Tec

(30) 18835115-7

Fax (30) 18835118

Aco HF

(354) 627333

Fax (354) 5628622

A-6 QMS magicolor CX User's Guide

QMS Worldwide Offices

India

Rolta India Limited

(91) 228327708

Fax (91) 228365992

Ireland

Israel

Gericmar

(353) 16261666

Fax (353) 16260131

M.A.G. Group

(972) 35600650

Fax (972) 35601327

Italy

Sipac

(39) 258013366

Fax (39) 258012029

Kuwait

Computers & Com. Concepts Co.

(965) 4725053

Fax (965) 4768062

Luxemburg

QMS Service Center

(32) 52352377

Fax (32) 52352376

The

Netherlands

QMS Europe BV

(31) 302414646

Fax (31) 302414592

New Zealand

U-Bix

(64) 93566145

Norway

Fax (64) 93566001

Berendsen Data

(47) 22676700

Fax (47) 22680420

Poland

KP System

(48) 22315379

Fax (48) 22783601

Portugal

CSQ

(351) 13645066

Fax (351) 13643484

QMS Customer Support A-7

QMS Worldwide Offices

Russia

DPI

(70) 952642853

Fax (70) 952642946

Saudi Arabia

Nasco

(966) 14771307

Fax (966) 14774913

South Africa

Nashua Limited

(27) 113134000

Fax (27) 118054139

Spain

Gemática

(34) 35807534

Fax (34) 35807659

Sultanate of

Oman

Electronics Co. LLC

(968) 790191

Fax (968) 790192

Sweden

Nexor Repair Center AB

(46) 86293200

Fax (46) 86293221

Switzerland

A Messerli AG

(41) 18291111

Fax (41) 18291348

United

Kingdom

CRC Ltd

(44) 1844261900

Fax (44) 1844261677

United Arab

Emirates

Luminous Path

(971) 4525211

Fax (971) 2393234

v

A-8 QMS magicolor CX User's Guide

Index

100K CHECKUP (UG)4-25

A

Accessories

SIMMs (R)2-23

AC-charger unit

See Charger unit

Administration menu (R)1-10, (R)1-20

Special Pages menu (R)1-49

Adobe

Illustrator (UG)1-16

Adobe Illustrator 5.5 (UG)1-5

Adobe Photoshop (UG)1-5

Advanced status page (R)1-49

Agfa FotoFlow (UG)2-11

Albertus (R)2-3

Aldus

PageMaker (UG)1-16

Aldus Persuasion (UG)1-7

Alignment

Image not centered (UG)4-10

Print engine (UG)4-51

alignment

Image (UG)2-34

Alignment, image (R)1-61

Apple ColorSync (UG)2-11

AppleTalk

Testing communication (UG)4-44

Troubleshooting (UG)4-5

Application

Configuration, printer (R)1-2

Applications

Macintosh (UG)4-7

ASCII files, will not print (UG)4-3

AUTOEXEC.BAT (UG)4-7, (UG)4-46

Legend

(UG)User Guide

(R)Reference Guide

Automatic Color Control (UG)2-3

Automatic color control

QCOLOR (UG)2-2

Automatic error recovery (UG)4-41

Automatic Jam Recovery (UG)2-45

Autowrap menu (Lineprinter) (R)1-48

B

BACK PANEL OPEN (UG)4-20

Baud rate (UG)4-46

BCP

See PS Protocol

Belt cartridge

See OPC belt cartridge

BELT CARTRIDGE MISINSTALLED

(UG)4-20

Binary Communications Protocol

See PS Protocol

Bins

Output (R)1-17

Selection (R)1-17

Blank pages (UG)4-7

Buffer sizes (UG)2-34

Buffers

Enlarging (R)2-23

Bulletin board, QMS A-3

Business CRD (UG)2-14

Byte mode, parallel (R)3-12

C

Cable

Removing (UG)3-51

Cable pinouts

IBM PC/AT (R)3-6

IBM PC/XT (R)3-6

Calibration, engine

Legend

(UG)User Guide

(R)Reference Guide

I-2

Alignment (UG)4-51

Registration (UG)4-51

CALL FOR SERVICE (UG)4-25

Canadian users

Statement (R)3-35

Cancel key (UG)2-35, (R)1-9

Cancelling a print job (UG)2-35

Cancelling a Print Job (UG)2-36

Cancelling a print job (UG)2-35

CANCELLING JOB (UG)4-20

Cards

Emulation (R)2-13

Font (R)2-13

Installing (R)2-12, (R)2-13

Security (R)2-14, (R)2-15

Cartridge

See Developer cartridge, OPC belt cartridge, or Toner cartridge

Cassette

Capacity (UG)2-31

Media jams (UG)2-31

Removing (UG)3-51

CCITT (UG)2-42

Memory (R)1-56

Printing problems (R)1-56

Center image

Alignment (UG)4-51

Chaining (R)1-17

Changing Print Density (UG)4-14

Character Map menu (Lineprinter)

(R)1-46

Charger unit (UG)3-28

Cleaning (UG)3-28

Grid plate (UG)3-30

Latches (UG)3-29

CHECK WASTE TONER (UG)4-21

CIE (UG)2-11

Clarendon Condensed (R)2-3

Cleaning

Charger unit (UG)3-28

Cleaning solutions (UG)3-43

Exterior (UG)3-43

Paper exit plates (UG)3-43

QMS magicolor CX-Master Index

Pre-charger unit (UG)3-32, (UG)3-35,

(UG)3-42

Printer (UG)3-4

Register roller unit (UG)3-36

Clear warning (R)1-16

CLOSE MANUAL FEED TRAY

(UG)4-21

Collating output (UG)2-33

Color

Compression (UG)2-15

QCOLOR (UG)2-2

Registration (UG)4-10

Uneven (UG)4-8

Color Balance Adjustment Page

(UG)4-14

Color Control (UG)2-10

Color management mystem (UG)2-10

Color matching (UG)2-10

Color Matching with PANTONE

(UG)2-11

Color Matching with PostScript Level 2

(UG)2-11

Color Rendering Dictionaries (R)1-35

Color rendering dictionaries

Business (UG)2-14

Photographic, Colorimetric, Business

(UG)2-15

Color Rendering Dictionaries (CRDs)

(UG)2-14

Colorimetric (UG)2-14

Colorimetric CRD (R)1-35

Communication

Settings (UG)2-34

Testing, Macintosh (UG)4-44

Testing, parallel port (UG)4-44

Testing, serial port (UG)4-46

Communications submenu (R)1-20

Compatibility mode, parallel (R)3-13

Compile-Ahead Technology (UG)2-44

Compressed Data Formats (UG)2-45

CompuServe A-3

Configuration

Application, via (R)1-2

Changes, canceling (R)1-16

Changes, saving (R)1-15

Character information, changing

(R)1-13

Commands, via (R)1-3

Control panel, via (R)1-2

Defaults, restoring (R)1-16, (R)1-63

Menu options, selecting (R)1-11

PostScript operators, via (R)1-3

PS Executive Series Utilities, via

(R)1-2

Remote Console, via (R)1-3

Configuration menu (R)1-10

Accessing (R)1-11

Administration menu (R)1-10

Changes, canceling (R)1-16

Changes, saving (R)1-15

Character information, changing

(R)1-13

Operator Control menu (R)1-10

Options, selecting (R)1-11

Connecting to a Macintosh (UG)1-9

Connecting to a Network (UG)1-2

Connecting to a PC (UG)1-3

Connection menu (LocalTalk) (R)1-32

Conservation

Energy (R)1-61

Consumables (UG)3-2

Cleaning Pad (UG)3-20

Contaminating (UG)3-5

Developer Cartridge (UG)3-10

Oil Bottle (UG)3-20

OPC Belt Cartridge (UG)3-16

Toner Cartridge (UG)3-6

Warranty (R)3-36

Waste Toner Pack (UG)3-25

Context Switching (UG)2-45

Legend

(UG)User Guide

(R)Reference Guide

QMS magicolor-Master Index I-3

Control Panel

Keys (R)1-8

Message Window Language (R)1-6

Control panel

Configuration, printer (R)1-2

Indicators (R)1-7

LEDs (R)1-7

Message window (UG)4-20, (R)1-6

Status messages (UG)4-20, (R)1-16

Controller

Specifications (R)3-3

Copies (R)1-17

Copies menu (R)1-17

CorelDRAW (UG)1-7

Coronet (R)2-3

CR is CRLF menu (Lineprinter) (R)1-47

CRDs (R)1-35

Creating a network job separator

(R)3-19

CrownCopy (UG)2-46

Curl (UG)3-4

Customer support, QMS A-2

D

Data bits (UG)4-46

Data Bits menu (parallel) (R)1-28

Data Bits menu (Serial) (R)1-21

Data LED

Troubleshooting (UG)4-3, (UG)4-6

Daughterboards (R)2-30

Def Resolution menu (R)1-61

Default Font Index menu (PCL5)

(R)1-43

Default Font menu (PCL5) (R)1-39

Defaults, configuration

Restoring (R)1-16, (R)1-63

DEV LOW (UG)4-21

Legend

(UG)User Guide

(R)Reference Guide

Developer

Contaminating (UG)3-5

Spills (UG)3-5

Developer cartridge

Removing (UG)3-52

Securing latches (UG)3-11

When moving printer (UG)3-44

DEVELOPER UNIT MISINSTALLED

(UG)4-21

Disk

External (R)2-37

Loading emulations (R)2-37

Loading fonts (R)2-37

Disk Operations

Collation (R)1-65

Spool Overflow (R)1-65

Do Error Handler menu (R)1-53

Do Start Page menu (R)1-52

Do Sys Start menu (R)1-53

DOC

PCL 4 emulation commands (R)3-22

PCL 5 (R)3-22

PCL 5 emulation commands (R)3-22

Updated commands (R)3-22

DOS commands, mode (UG)4-46

Downld Location menu (PCL5) (R)1-45

Drivers

GX (UG)2-7

GX, installing (UG)1-10

Macintosh (UG)2-7

Drivers, print

Macintosh (UG)1-10

Drum

Reseating (UG)4-41

E

ECP mode, parallel (R)3-13

EfiColor (UG)2-11

Emul Timeout menu (R)1-20

Emulation (R)2-44

HP-GL parameters, setting (R)1-35

PostScript parameters, setting (R)1-35

I-4 QMS magicolor CX-Master Index

Timeout (R)1-20

Emulation card

Installing (R)2-12, (R)2-13

Emulation menu

Parallel (R)1-27

Emulation Sensing Processor (ESP)

Technology (UG)2-44

Emulations (UG)2-42, (UG)2-46

Selecting (R)3-11

Setting parameters (R)1-34

Emulations menu (R)1-34

End Job Mode

Setting (R)3-16

End job mode (R)3-13

Reasons to use (R)3-14

Setting (R)3-15

End Job Mode menu

Parallel (R)1-29

Ending a Print Job (UG)2-36

Ending a print job (UG)2-35

End-of-document command (R)3-13

Adding to a file (R)3-18

Energy Conservation (R)1-61

Energy Saver menu (R)1-61

Energy Star Mode (UG)2-43

Engine

Default Paper (R)1-61

Features, configuring (R)1-60

Inputbin Name (R)1-62

Manual Feed Timeout (R)1-61

ENGINE ERROR E9 (UG)4-41

Engine menu

Clear Warning option (R)1-16

Energy Saver menu (R)1-61

Image Alignment menu (R)1-61

Page Recovery menu (R)1-61

Resolution menu (R)1-61

Vertical Offset menu (R)1-61

Enhanced Compatibility Port mode,

parallel (R)3-13

Enhanced Mode menu (HP-GL)

(R)1-35

Enhanced Parallel Port mode, parallel

(R)3-13

Envelope jams, preventing (UG)2-31

Envelopes (UG)2-25

Environmental requirements (R)3-4

EOD command

Network job separator (R)3-19

Other print queuing systems (R)3-16

PC print server (R)3-16

Stand-alone PC (R)3-16

EOD commands (R)3-15

EPP mode, parallel (R)3-13

Error Handler, PostScript (R)1-53

Error recovery (UG)4-41

ESP (R)3-13

Defined (R)3-11

ESP mode

Troubleshooting (UG)4-3

Expand Mode menu (HP-GL) (R)1-37

Exterior cleaning (UG)3-43

External hard disk (R)2-37

Controlling (R)2-37

Loading emulations (R)2-37

Loading fonts (R)2-37

RAM (R)2-37

External hard disks (R)2-3

F

Factory defaults, restoring (R)1-16,

(R)1-63

FF is CRFF menu (Lineprinter) (R)1-47

Flash ROM (R)2-52, (R)2-54, (R)2-58,

(R)2-59

System software, updating (R)2-45

Flow control (UG)4-47

Software, receive (R)1-21

Software, transmit (R)1-21

Font

Legend

(UG)User Guide

(R)Reference Guide

QMS magicolor-Master Index I-5

Installing, hard disk (R)1-65

PostScript emulation (R)3-3

Removing, hard disk (R)1-65

Font card (R)2-13

Installing (R)2-12, (R)2-13

Font menu (Lineprinter) (R)1-45

Fonts (UG)2-38

Downloading (UG)4-6, (UG)4-7

Installing optional (R)2-41

Intellifont SIMM (R)2-26

Memory (UG)4-7

Optional (UG)2-39

PCL5, scalable (R)1-42

PCL5, temporary, retaining (R)1-42

Printer resets (UG)4-7

Removing optional (R)2-42

Screen, Macintosh (UG)1-14

Formatting

External hard disk (R)2-37

Formatting, hard disk (R)2-39

Function key

Cancel key (UG)2-35

FUSER OIL LOW (UG)4-22

Fuser unit

Pressure-release pieces (UG)3-47

Pressure-release pieces, removing

(UG)3-56

Removing (UG)3-53

Replacing (UG)4-26

Fuser-roller

Pressure-release pieces, installing

(UG)3-56

G

Gamut (UG)2-14

GX Driver (UG)2-7

I-6

Legend

(UG)User Guide

(R)Reference Guide

H

Halftones (UG)2-13

Handling printer (UG)3-4

Hard disk

External (R)2-3, (R)2-37

Font, installing (R)1-65

Font, removing (R)1-65

Formatting (R)2-37, (R)2-39

IDE board (R)2-3

Internal (R)2-3

Internal, installing (R)2-34

Internal, specs (R)2-3

Loading emulations (R)2-37

Loading fonts (R)2-37

RAM (R)2-37

Read error (R)2-37

SCSI (R)2-3

Write error (R)2-37

Hard Disk Expandability (UG)2-47

Hard disks

Identifying (R)2-38

Header Inputbin menu (R)1-51

Header pages

Header Page menu (R)1-50

Inputbin (R)1-51

High-resolution printing (UG)2-32

Horiz. Offset menu (R)1-61

Horizontal lines

Sharp (UG)4-10

How to

Cancel a print job (UG)2-36

Install an option (R)2-41, (R)2-42

Print a status page (UG)2-34

How to Choose a Cable (R)3-9

HP EOD (R)3-15

HP PCL 5 Emulation (UG)2-42

HP ProCollection (UG)2-46

HP-GL

Enhanced Mode (R)1-35

Expand Mode menu (R)1-37

Origin menu (R)1-35, (R)1-36

Paper Type menu (R)1-36, (R)1-37

Pen 1 - Pen 8 (R)1-35

QMS magicolor CX-Master Index

Plotter menu (R)1-35

Reverse Image menu (R)1-35

Scaling Percent menu (R)1-36,

(R)1-37

Setting parameters (R)1-35

HP-GL Emulation (UG)2-42

HP-GL/2

See PCL5 (R)1-44

I

IBM PC

AT cable pinouts (R)3-6

XT cable pinouts (R)3-6

IDE board (R)2-3

IDE hard disk

Installing (R)2-34

IDLE (UG)4-22

IDLE INPUT PRINTING (UG)4-22

if (UG)4-41

Image

Partial (UG)4-11

Too small (UG)4-11

Image alignment (UG)2-34, (R)1-61

Image Alignment menu (R)1-61

Image, not centered

Alignment (UG)4-51

Imageable region

Constraints (UG)2-29, (UG)4-10,

(UG)4-11

Not centered (UG)4-10

Incomplete jobs (UG)4-7

Indicators, control panel (R)1-7

INITIALIZING (UG)4-22

INNER JAM (UG)4-22

Inner jam (UG)4-30

Input Bin Name (R)1-62

Input bins

Chaining (R)1-17

Selection (R)1-17

Inputbin

Header pages (R)1-51

Trailer pages (R)1-52

QMS magicolor-Master Index

Install option

Installing (R)2-41, (R)2-42

Installation

GX drivers, Macintosh (UG)1-10

Installation menu (R)2-18

Installing

Emulation card (R)2-12

Font card (R)2-12

Installing Printer Description Files

(UG)1-5

Intellifont SIMM (R)2-26

Accessing fonts (R)2-29

Albertus (R)2-3

Clarendon Condensed (R)2-3

Coronet (R)2-3

Line Printer (R)2-3

Verifying installation (R)2-28

Interface Daughterboards (R)2-30

Interfaces

Parallel parameters, setting (R)1-27

Internal hard disk

See Hard disk

Internal Hard Disks (UG)1-17

Internet A-3

Invalid password (R)2-19

ITC Zapf Dingbats

Intellifont SIMM

ITC Zapf Dingbats (R)2-3

J

Jam recovery

Enabling (UG)4-41

K

Kodak ColorSense (UG)2-11

Legend

(UG)User Guide

(R)Reference Guide

I-7

L

Labels (UG)2-24

Language

Printer (R)3-11

Laser Prep (UG)1-14, (UG)4-7

Laser safety (R)3-36

LaserJet 4Si (UG)2-46, (R)2-3

LaserWriter (UG)1-14, (UG)4-7

LEDs (R)1-7

Level 2 PostScript (R)1-35

LF is CRLF menu (Lineprinter) (R)1-47

Line Numbering menu (Lineprinter)

(R)1-46

Line Printer (R)2-3

Line Termination menu (PCL5) (R)1-41

Lineprinter

Autowrap menu (R)1-48

Character Map menu (R)1-46

CR is CRLF menu (R)1-47

FF is CRFF menu (R)1-47

Font menu (R)1-45

LF is CRLF menu (R)1-47

Line Numbering menu (R)1-46

Lines per Page menu (R)1-48

Margins menu (R)1-48, (R)1-49

Orientation menu (R)1-17, (R)1-47

Point Sz 100ths menu (R)1-46

Tab Stops menu (R)1-46

Lineprinter Emulation (UG)2-42

Lines per Inch menu (PCL5) (R)1-40

Lines Per Page menu(Lineprinter)

(R)1-48

LocalTalk

Connection menu (R)1-32

Pinouts, cable (R)3-7

PS Protocol menu (R)1-33

I-8

Legend

(UG)User Guide

(R)Reference Guide

M

Macintosh

Drivers, print (UG)1-10

GX drivers, installing (UG)1-10

Laser Prep (UG)1-14

LaserWriter (UG)1-14

Macintosh-to-serial cable pinouts

(R)3-7

PrintMonitor (UG)1-14

PS Executive Series Utilities (UG)1-10

Screen fonts (UG)1-14

Software, printing (UG)1-10

System 6 (UG)1-15

System 7 (UG)1-15

System software, updating (R)2-45

Testing communication (UG)4-44

Troubleshooting (UG)4-5

Macintosh checklist (UG)4-5

Macintosh Printer Drivers (UG)2-7

Macros

PCL5, temporary, retaining (R)1-42

Maintenance (UG)3-4

Manual feed

Size (R)1-17

Manual Feed Timeout (R)1-61

Manual Feed Tray (UG)2-20

Margins menu (Lineprinter) (R)1-48,

(R)1-49

Mechanical problems (UG)4-6

Media

Output tray levels (UG)3-4

Media jams (UG)2-30

Cassette capacity (UG)2-31

Inner jam (UG)4-30

Labels (UG)2-31

Misfeed jam (UG)4-27

Outer jam (UG)4-36

Paper (UG)2-31

Preventing (UG)2-30, (UG)2-31

Removing (UG)4-27

Transparencies (UG)2-30, (UG)2-31

Memory

Downloading fonts (UG)4-7

QMS magicolor CX-Master Index

RAM,SIMMs (R)2-23

Spooling (UG)2-34

Memory configuration (UG)2-34

Memory submenu (R)1-53

Menu

Administration (R)1-20

Installation (R)2-18

Operator Control (R)1-17

See menu name

Using (UG)4-47

Menu key (R)1-9

Message window (R)1-6

Control panel (UG)4-20

Status messages (UG)4-20, (R)1-16

Messages

Service (UG)4-20

Microsoft Excel (UG)1-7

Min K Spool menu

Parallel (R)1-28

MISFEED JAM (UG)4-22

Misfeed jam (UG)4-27

Missing Dots (UG)4-9

mode command (DOS) (UG)4-46

Mode menu

Parallel (R)1-27, (R)1-31

Monochrome HP-GL/2 menu (PCL5)

(R)1-44

Moving the printer (UG)3-44, (UG)3-47,

(R)2-4

Moving, printer (UG)3-51, (UG)3-56

Replacement packaging (UG)3-51

N

Network Interfaces (UG)2-47

New Flash Image menu (R)2-45

Next key (R)1-9

Nibble mode, parallel (R)3-13

O

Offset, image, configuring (R)1-61

Oil bottle

Removing (UG)3-53

Online/Offline key (R)1-8

OPC belt cartridge

Removing (UG)3-59

Temperature and humidity (UG)3-3

When moving printer (UG)3-44

Operator Control menu (R)1-10,

(R)1-17

Optional accessories

Cards (R)2-12

Emulation cards (R)2-12

Emulations (R)2-44

Envelope cassette (R)2-8

Font cards (R)2-12

Hard disk, (R)2-3

Hard disk, internal (R)2-3

IDE board (R)2-3

IDE hard disk (R)2-34

Intellifont SIMM (R)2-26

Interface daughterboards (R)2-30

Internal IDE Hard Disk (R)2-34

Sheet feeder (R)2-4

SIMMs (R)2-23

Optional fonts (UG)2-46

Options

Security card (R)2-14

Ordering Consumables (UG)3-3

Orientation menu (Lineprinter)

(R)1-17, (R)1-47

Origin menu (HP-GL) (R)1-35, (R)1-36

OUTER JAM (UG)4-23

Outer jam (UG)4-36

Output bins (R)1-17

Output tray

Media levels (UG)3-4

P

Page Recovery menu (R)1-61

Legend

(UG)User Guide

(R)Reference Guide

QMS magicolor-Master Index I-9

PageMaker (UG)1-6

Pantone POCE (UG)2-11

Paper

Kinds of (UG)2-27

Paper jams (UG)2-30, (UG)2-31

Recommended (UG)2-27

Sizes (UG)2-29

Weight (UG)2-27

Paper jams

Error recovery (UG)4-41

Message stays on (UG)4-41

Paper Type menu (HP-GL) (R)1-36,

(R)1-37

Parallel

Byte mode (R)3-12

Compatibility mode (R)3-13

Data Bits menu (R)1-28

ECP mode (R)3-13

Emulation menu (R)1-27

End Job Mode menu (R)1-29

Enhanced Compatibility Port mode

(R)3-13

Enhanced Parallel Port mode (R)3-13

EPP mode (R)3-13

Menu (R)1-27

Min K Spool menu (R)1-28

Modes (R)3-12

Nibble mode (R)3-13

Parameters, setting (R)1-27

PS Protocol menu (R)1-27

Parallel interface

Centronics IEEE 1284 cable pinouts

(R)3-8

Centronics IEEE 488 cable pinouts

(R)3-8

System software, downloading

(R)2-52, (R)2-58

Legend

(UG)User Guide

(R)Reference Guide

Parallel port

Testing communication (UG)4-44

Parallel protocol (R)3-14

Parity (UG)4-46, (UG)4-47

Passwords

Invalid (R)2-19

Using (R)2-19

PC

System software, updating (R)2-45

Testing parallel port (UG)4-44

Testing serial port (UG)4-46

Troubleshooting (UG)4-4

PC checklist (UG)4-4

PC/AT

See IBM PC

PC/XT

See IBM PC

PCL 4

DOC (R)3-22

PCL 5

DOC (R)3-22

Intellifont SIMM (R)2-26

PCL5

Default Font Index menu (R)1-43

Default Font menu (R)1-39

Downld Location menu (R)1-45

Fonts, scalable (R)1-42

Fonts, temporary, retaining (R)1-42

Line Termination menu (R)1-41

Lines per Inch menu (R)1-40

Macros, temporary, retaining (R)1-42

Monochrome HP-GL/2 menu (R)1-44

Point Size x 100 menu (R)1-41

Retain Temporary menu (R)1-42

Scalable Fonts menu (R)1-42

Symbol Set menu (R)1-40

PDF (UG)1-16

PDX (UG)1-16

Pen 1 - Pen 8 menu (HP-GL) (R)1-35

Physical characteristics

Dimensions (R)3-2

Pinouts, cable

Centronics IEEE 1284 cable (R)3-8

I-10 QMS magicolor CX-Master Index

Centronics IEEE 488 (R)3-8

LocalTalk (R)3-7

Macintosh-to-serial (R)3-7

Serial (R)3-5

Plotter menu (HP-GL) (R)1-35

Point Size x 100 menu (PCL5) (R)1-41

Point Sz 100ths menu (Lineprinter)

(R)1-46

PostScript

Error Handler (R)1-53

Level 2 (R)1-35

Parameters, setting (R)1-35

PostScript Level 2 Emulation (UG)2-42

PostScript operators

showpage (UG)4-44

Power

Conservation (R)1-61

Power cable

Power Cord (R)2-32

PPD file (UG)1-16

Pre-charger unit, cleaning (UG)3-35,

(UG)3-42

Preprinted Media (UG)2-24

Pre-punched Media (UG)2-25

Pressure-release pieces

Installing (UG)3-56

Moving the printer (UG)3-47, (UG)3-56

Removing (UG)3-47, (UG)3-56

Replacing (UG)3-47, (UG)3-56

Preventing Media Jams (UG)2-30

Preventive Maintenance (UG)3-4

Previous key (R)1-9

Print density (UG)4-14

Print job

Cancelling (UG)2-35, (UG)2-36,

(UG)2-37

Print Media (UG)2-23

Print Media Types, Weights, and

Recommended Brands (UG)2-30

Print quality

100K checkup (UG)4-25

Blurry images (UG)4-9

Dark (UG)4-9

Dark vertical lines (UG)4-11

Fuser (UG)4-25

Light (UG)4-9

Registration (UG)4-10

Scratches (UG)4-9

Sharp horizontal lines (UG)4-10

Smudges (UG)4-10

Specific problems (UG)4-8

Troubleshooting (UG)4-8

Print Quality Problems

Changing print density (UG)4-14

Print Resolution (UG)2-42

Printable area

Table of (UG)2-29

Printer

Cleaning (UG)3-43

Handling (UG)3-4

Moving (UG)3-44, (UG)3-47, (UG)3-56

Physical characteristics (R)3-2

Reinitialization (UG)4-7

Resets (UG)4-7

Weight (R)2-4

Printer body, cleaning (UG)3-43

Printer Default Screening and CRD

Options (UG)2-13

Printer drivers

Macintosh (UG)1-10

Windows (UG)1-4

Printer language (R)3-11

Printer Options (UG)2-46

Printer setup

Using menus (UG)4-47

Printer Utilities for the Macintosh

(UG)1-14

Printer Utilities for the PC (UG)1-8

Printer, turn off

Warning (R)2-26

Legend

(UG)User Guide

(R)Reference Guide

QMS magicolor-Master Index I-11

Printing

Blank pages (UG)4-7

Incomplete jobs (UG)4-7

Print quality problems (UG)4-8

Problem quick check (UG)4-2

Service call messages (UG)4-25

Status messages (UG)4-20

Printing errors

Application Vendor A-2

PRINTING STATUS (UG)4-23

PRINTING TEST (UG)4-23

PrintMonitor (UG)1-14

Problems

Checklist (UG)4-2

Troubleshooting (UG)4-41

Protocol (UG)4-4

Troubleshooting (UG)4-4

PS Executive (UG)1-8

PS Executive Series Utilities (UG)1-10

Configuration, printer (R)1-2

PS Protocol menu

LocalTalk (R)1-33

Parallel (R)1-27

PUT PAPER IN INPUT BIN (UG)4-23

Q

QCOLOR (UG)2-2

QCOLOR™ Color Control (UG)2-2

Q-FAX A-2

QMS

World-wide offices A-5

QMS Crown Technology (UG)2-43

QMS EOD (R)3-15

QMS Level 2 Windows Driver (UG)1-4

QuarkXPress (UG)1-8, (UG)1-16

Quick check (UG)4-2

Legend

(UG)User Guide

(R)Reference Guide

I-12

R

Radiation (R)3-36

RAM (UG)2-32

Expansion (R)2-23

Hard disks (UG)1-17

Memory (R)2-23

SIMMs (R)2-23

Rcv Sw Flow Ctl menu (serial) (R)1-21

READ ERROR (R)2-37

Reboot Now? message (R)1-15

Refilling the Media Cassette (UG)2-16

Register roller, cleaning (UG)3-36

Registration

Colors (UG)4-10

Registration page

Option (UG)4-52

Reinitialization (UG)4-7

Relocating, printer (UG)3-51

Replacement packaging (UG)3-51

Remote Console

Configuration, printer (R)1-3

Removal

Font, optional (R)2-42

Removing Controller Board (R)2-20

Repacking the Printer (UG)3-51

Repacking, printer (UG)3-51, (UG)3-62

REPLACE BELT (UG)4-24

REPLACE FUSER (UG)4-25

Replacement packaging (UG)3-51

Reprinting jammed pages (UG)4-41

Resident Fonts (UG)2-43

Resident Fonts and Symbol Sets

(UG)2-43

Resolution

Changing (UG)2-32

Setting (R)1-61

Retain Temporary menu (PCL5)

(R)1-42

Return Merchandise Authorization

number (UG)3-51

Returning, printer

RMA number (UG)3-51

Reverse Image menu (HP-GL) (R)1-35

QMS magicolor CX-Master Index

RMA number (UG)3-51

S

Scalable Fonts menu (PCL5) (R)1-42

Scaling Percent menu (HP-GL)

(R)1-36, (R)1-37

Scratches (UG)4-9

Screen fonts

Macintosh (UG)1-14

Screening (UG)2-13

ColorDepth (UG)2-14

ColorSmooth (UG)2-13

Enhanced (UG)2-13

SCSI hard disks

Specs (R)2-3

Security Card (UG)2-47

Security card (R)2-14

Select key (R)1-9

Serial

Data Bits menu (R)1-21

Rcv sw flow Ctl menu (R)1-21

Software control, receive (R)1-21

Software flow control

Transmit (R)1-21

Stop Bits menu (R)1-25

Xmit software flow control menu

(R)1-21

Serial Cable (UG)1-3

Serial Interface

Settings (UG)4-47

Serial interface

Cable pinouts (R)3-5

System software, downloading

(R)2-54, (R)2-59

Troubleshooting (UG)4-46

Serial port (UG)4-46

Testing communication (UG)4-46

Serial protocol (R)3-14

Service

United States A-4

Service call

Messages (UG)4-25

QMS magicolor-Master Index

Placing (UG)4-55

Service messages (UG)4-20

Service, printer

RMA number (UG)3-51

Setup, printer

Using menus (UG)4-47

Shipping, printer (UG)3-51

Replacement packaging (UG)3-51

RMA number (UG)3-51

showpage operator (PostScript)

(UG)4-44

SIDE PANEL OPEN (UG)4-24

Signal direction (R)3-8

SIMM

Intellifont (R)2-26

SIMMs (R)2-23

Installing (R)2-23

Memory (R)2-23

RAM (R)2-23

Simultaneous Interface Operation

(SIO) (UG)2-44

Simultaneous interfacing

Defined (R)3-11

Single In-line Memory Module

SIMMs (R)2-23

Smears, transparencies (UG)4-11

Smudges (UG)4-10

Software

Macintosh, printing (UG)1-10

Software flow control (R)1-21

Receive (R)1-21

Software Loadable System (UG)2-45

Software Loadable System (SLS)

(UG)2-45

Special Pages

Calibration (R)1-50

Menu (R)1-49

Legend

(UG)User Guide

(R)Reference Guide

I-13

Status Page Type menu (R)1-49

Special Pages menu

Header Inputbin menu (R)1-51

Header Page menu (R)1-50

Registration Page option (UG)4-52

Trailer Inputbin menu (R)1-52

Trailer Pages menu (R)1-51

Specifications

Controller (R)3-3

Duty cycle (R)3-2

Emulations (R)3-3

Memory (R)3-4

Print engine (R)3-2

Print method (R)3-2

Print speed (R)3-2

Resolution (R)3-2

Warm-up time (R)3-2

Spills

Developer (UG)3-5

Toner (UG)3-5

Spooling

Min K Spool menu (R)1-28

Standard status page (R)1-49

Startup Options menu

Do Error Handler menu (R)1-53

Do Start Page menu (R)1-52

Do Sys Start menu (R)1-53

Start-up Page

Menu (R)1-52

Start-up page

Disabling (UG)4-51

Legend

(UG)User Guide

(R)Reference Guide

I-14

Status

Printer (UG)4-50

Status message

Reboot Now? (R)1-15

Status messages (R)1-16

100K checkup (UG)4-25

Back panel open (UG)4-20

Belt cartridge misinstalled (UG)4-20

Cancelling job (UG)4-20

Check waste toner (UG)4-21

Close manual feed tray (UG)4-21

Control panel (UG)4-20

Dev low (UG)4-21

Developer unit misinstalled (UG)4-21

Engine Error E9 (UG)4-41

Fuser oil low (UG)4-22

Idle (UG)4-22

Idle input printing (UG)4-22

Initializing (UG)4-22

Inner jam (UG)4-22

Message window (UG)4-20, (R)1-16

Misfeed jam (UG)4-22

Outer jam (UG)4-23

Printing status (UG)4-23

Printing test (UG)4-23

Put paper in (UG)4-23

Replace belt (UG)4-24

Replace fuser (UG)4-25

Side panel open (UG)4-24

Toner empty (UG)3-6

Top cover open (UG)4-24

Troubleshooting (UG)4-2

Waiting on input (UG)4-24

X toner cartridge empty (UG)4-24

Status Page

Printing (UG)2-34

Status page

Advanced (R)1-49

Printing (UG)2-34, (R)1-49

Standard (R)1-49

Troubleshooting (UG)4-2

Type (R)1-49

Status Page key (R)1-49

QMS magicolor CX-Master Index

Status Page Type menu (R)1-49

Stop bits (UG)4-46, (UG)4-47

Stop Bits menu (serial) (R)1-25

Storage

Pressure-release pieces (UG)3-47,

(UG)3-56

Storing Consumables (UG)3-3

Support

CompuServe A-3

Customer A-2

Internet A-3

QMS bulletin board A-3

Technical A-4

United States A-4

Support, QMS

World-wide A-5

Symbol set menu (PCL5) (R)1-40

SYSSTART file (R)1-53

System software

Downloading via parallel port (R)2-52,

(R)2-58

Downloading via serial port (R)2-54,

(R)2-59

Updating (R)2-45

T

Tab Stops menu (Lineprinter) (R)1-46

Test file, creating (UG)4-44

Testing, PC

Parallel port (UG)4-44

Serial port (UG)4-46

Text files, wontprint' (UG)4-3

Thick Paper Stocks (UG)2-25

Tickmarks (UG)4-51

Timeout settings (UG)2-34

Timeouts (R)1-20

Timeouts menu

Emul Timeout (R)1-20

Toner

Contaminating (UG)3-5

Redistribute (UG)3-6

Spills (UG)3-5

Waste toner pack, removing (UG)3-61

Toner cartridge

Removing (UG)3-52

When moving printer (UG)3-44

TONER EMPTY (UG)3-6

Control panel message (UG)4-24

TOP COVER MISINSTALLED (UG)4-24

Trailer Inputbin menu (R)1-52

Trailer pages

Menu (R)1-51

Source, specifying (R)1-52

Transparencies (UG)2-23

Error recovery (UG)4-41

Smears (UG)4-11

Tray assembly

Removing (R)2-20

Troubleshooting

100K checkup (UG)4-25

AppleTalk (UG)4-5

Back panel open (UG)4-20

Belt cartridge misinstalled (UG)4-20

Blank pages (UG)4-7

Blurry images (UG)4-9

Call for Service (UG)4-25

Cancelling job (UG)4-20

Changing print density (UG)4-14

Check waste toner (UG)4-21

Close manual feed tray (UG)4-21

Dark vertical lines (UG)4-11

Data LED (UG)4-3, (UG)4-6

Developer unit low (UG)4-21

Developer unit misinstalled (UG)4-21

Double feeding (UG)2-31

Drum, reseating (UG)4-41

Engine Error E9 (UG)4-41

ESP mode (UG)4-3

Hard disk (R)2-37

Legend

(UG)User Guide

(R)Reference Guide

QMS magicolor-Master Index I-15

Image not centered (UG)4-10

Incomplete Jobs (UG)4-7

Inner jam (UG)4-22, (UG)4-30

Macintosh (UG)4-5

Macintosh applications (UG)4-7

Mechanical problems (UG)4-6

Media jams (UG)2-30, (UG)2-31

Misfeed jam (UG)4-22, (UG)4-27

Missing dots (UG)4-9

Outer jam (UG)4-23, (UG)4-36

Paper jam message (UG)4-41

PC (UG)4-4

Print quality (UG)4-8

Printer resets (UG)4-7

Protocol (UG)4-4

Quick check (UG)4-2

Read error (R)2-37

Reinitialization (UG)4-7

Replace belt (UG)4-24

Replace Fuser (UG)4-25

Scratches (UG)4-9

Side panel open (UG)4-24

Smudges (UG)4-10

Status message (UG)4-2

Status page (UG)4-2

Top cover open (UG)4-24

Transparencies (UG)2-31

Write error (R)2-37

Typefaces

Card (R)2-13

U

Updating system software (R)2-45

Upgradable RAM (Random Access

Memory) (UG)2-46

Using the EOD commands (R)3-15

Legend

(UG)User Guide

(R)Reference Guide

I-16

V

Vertical lines

Dark (UG)4-11

Vertical Offset menu (R)1-61

W

WAITING ON INPUT (UG)4-24

Warning

Printer, turn off (R)2-26

Warranty (R)3-36

Waste toner pack

Removming (UG)3-61

Weight (R)2-4

Windows

Installing the driver (UG)1-4

Windows Driver (UG)1-4

WRITE ERROR (R)2-37

X

Xmit Sw Flow Ctl menu (serial) (R)1-21

v

QMS magicolor CX-Master Index

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