DMP Electronics EBOX-58 Series User Manual

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DMP Electronics EBOX-58 Series User Manual | Manualzz

EBOX-58 Series

User’s Guide

EBOX-58 Braswell User Manual

Copyright

The information in this manual is subject to change without notice for continuous improvement in the product. All rights are reserved. The manufacturer assumes no responsibility for any inaccuracies that may contain in this document, and makes no commitment to update or to keep current information contain in this manual.

No part of this manual may be reproduced, copied, translated or transmitted, in whole or in part, in any form or by any means without the prior written permission of the DMP Electronics Inc.

 Copyright 2019 DMP Electronics Inc.

Trademarks Acknowledgment

Intel® Braswell E8000 is the registered trademark of Intel Corporation. is the registered trademarks of DMP Electronics Inc.

Other brand names, product names or trade names appearing in this document are the properties and registered trademarks of their respective owners. All names mentioned herewith are served for identification purpose only.

Safety Information

WARNING

 Do not expose EBOX to rain or moisture, in order to prevent shock and fire hazard.

 Never install EBOX in wet locations.

 Do not open cabinet to avoid electrical shock. Refer to the nearest dealer for qualified personnel servicing.

 Never touch un-insulated terminals or wire unless power adaptor and display monitor are disconnected.

 Locate EBOX as close as possible to the socket outline for easy access and to avoid force caused by entangling of your arms with surrounding cables from the EBOX.

 When using EBOX, avoid using or installing the modem to the serial port during a storm or a lightning.

 Do not use the modem or a telephone to report a gas leak in the vicinity of the leak.

 USB connectors are supplied with Limited Power Sources.

DO NOT ATTEMPT TO OPEN OR TO DISASSEMBLE THE CHASSIS (ENCASING)

OF THIS PRODUCT. PLEASE CONTACT YOUR NEAREST DEALER FOR

SERVICING FROM QUALIFIED TECHNICIAN.

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EBOX-58 Braswell User Manual

Regulatory

FCC Class A Note

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part

15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference in which case the user will be required to correct the interference at his own expense.

Testing was done with shielded cables. Therefore, in order to comply with the FCC regulations, you must use shielded cables with your installation.

WARNING

This product complies with EN55022 class A. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the interference - causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Department of

Communications.

Manufacturer’s Declaration of Conformity

This equipment has been tested and found to comply with the requirements of European Community Council

Directives 89/336/EEC & 73/23/EEC relating to electromagnetic compatibility and product safety respectively.

Attention

This product has been designed and certified to comply with certain regulatory requirements pertaining to

Information Technology Equipment. This product has not been designed for use as a medical device. Without limitation of the foregoing, this product is not intended and has not been certified for use in a hospital or clinical environment to diagnose, treat, or monitor patients under medical supervision, and is not intended and has not been certified to make physical or electrical contact with patients, nor to transfer energy to or from patients and/or to detect such energy transfer to or from patients.

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EBOX-58 Braswell User Manual

Purchase Agreement

Purpose:

In accordance to the general commercial conduct of Trust and Fair Trade, herewith below is the agreement for the protection for both parties, DMP and Users in pursuant of trading.

Product Description:

With this product, herewith known as EBOX-58 Series which is a simplified & an economical design of an embedded device for Special Purpose Personal Computing. The basic specification of this product is comprised of

Intel® Braswell E8000 SoC processor, 4GB SO-DIMM DDR3L memory, HDMI, VGA output, four USB3.0 ports, two

RS-232 Serial ports and two 1G LAN Interfaces.

Distribution Convention:

1.

This Product includes a PC and a power supply unit. Upon receiving this product, please refer to user manual to check for the contents and appearance of this product; contact the nearest dealer or DMP office for any defective or missing parts immediately. The supplier will not be responsible for any reported discrepancy there after the expiration period of 3-days from the received date.

2.

In consideration of transportation and the cost of storage, the supplier provides to the distributors a warranty of 12 months. This warranty covers the failure caused by hardware breakdown (excluding hard drives), but does not cover the act of misuse and mishandling.

3.

The supplier will not accept unknown post, therefore if you wish to repair or to return your goods – kindly please contact your nearest dealer to make your declaration, and at the same time, apply for an RMA number (RMA stands for Return Merchandise Authorization – please ask for RMA form and fill-up for authorization).

4.

The freight for return goods for repair will follow the International customary practice and convention: Both parties is to pay for freight of one shipment each. The shipper is required to prepay the freight from the place of origin (This means that the returnee (user) covers the freight for return goods, while the Supplier covers the freight for goods after the repair).

5.

Obsolete warranty is referred to as: (1) Expiration of warranty or (2) Damage due to misuse within warranty.

The Supplier will be taken into consideration of the circumstances, to provide repair service with charges expense for obsolete warranty. This expense includes the cost of material and the cost of labor.

Note: If there is other particular issue, not listed in the above conditions, both parties agreed to follow the

General Law of Commerce with fair and reasonable discussion in handling and resolving the argument.

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EBOX-58 Braswell

Contents

Chapter 1

07 Unpacking EBOX Mini PC

Chapter 2

10 EB-58 Overview

11 EB-58 Internal description

12 Appearance Diagram

13 System Specifications

Chapter 3

15 BIOS Reconfiguring

15 Load Default Setting

16 Hot Key

16 PXE diskless boot setting

18 Boot mode select

19 BIOS COM setting

20 Drivers Installation Guide

20 Chipset driver

21 Graphic driver

22 Audio driver

23 LAN driver

24 TXE driver

25 Serial IO driver

Chapter 4

30 Onboard Connectors Summary

30 Pin Assignments

Chapter 5

34 Taking Care of EBOX

35 Troubleshooting

Chapter 6

38 Terms and Condition

38 Warranty

38 Service and Support

38 Return Merchandise Authorization (RMA) Policy

38 Shipping Policy

User Manual

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User Manual EBOX-58 Braswell

Chapter

1

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EBOX-58 Braswell User Manual

Unpacking EBOX Mini PC

Component List:

Item No. Description

1 EBOX-58 Series Mini PC

2 40W Power Adaptor, Vin: 100~240V AC 50~60Hz

3 Power cable (available US, UK, EU, AU types )

4 VESA screw

Note : The accessories are subject to change without immediate notice.

Check before Use

1. EBOX-58 Unit 2. 40W Power adapter

3. Power cable 4. VESA screw

Quantity x1 x1 x1 x4

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EBOX-58 Braswell User Manual

Preface

EBOX-58 Series Mini PC

EBOX-58 Series is powered by Intel® Braswell E8000 SoC processor, and 4GB SO-DIMM DDR3L module that handles processing efficiently and provides fast performance. It is a revolutionary device designed for limited physical space and temperature concerns. No matter you are in a jammed office, a crowded place, or public transportation, EBOX-58 Series can be easily integrated with VESA monitor to access at any time.

EBOX-58 Series can be attached to any VESA mounting fixture; allowing it to be securely mounted onto desks, walls, or buildings, and thereby optimizes your work area. It can also attach directly to any size LCD for a mobile system for the use at trade shows, presentations, promotions, etc.

With FANLESS design, it’s ideal to be used in the environment where temperature demand is critical.

EBOX-58 Series supports Windows 10, Windows 10 IoT, Windows 7, WES7 and Linux to meet ready-to-market demand and provide competitive advantages for customers.

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User Manual EBOX-58 Braswell

Chapter

2

9

EBOX-58 Braswell

EBOX-58 Overview

G

D

F

J

I

DMP Electronics Inc.

K

H

D

E

User Manual

K

C

B

H D D

A

Front Panel

A: Power LED

Green flashing LED indicates SATA storage activity

B: Power LED

LED lights up when the system is turned on

C: Power Button

For system power on/ off

D: USB 3.0 port

Connection for external USB device

E: Line Out

For Audio output

F: Mic In

For Microphone input

G: Micro SD Card Slot

MicroSD slot for expanded storage (not bootable)

Back Panel

H: RJ-45 LAN Jack

Realtek 8111H GigaLAN

I: HDMI Output port

Support HDMI display

J: Power Jack

Volt: DC +8 ~ +16V

K: COM port

Connection for RS-232 port

10

EBOX-58 Braswell

EBOX-58 Internal description

User Manual

To use SATA SLIM DOM as a boot drive, connect SATA cable and place SATA SLIM

DOM under the PCB, fixed at the bottom.

Optional item DGF109A M.2 Wi-Fi/BT module info www.compactpc.com.tw

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EBOX-58 Braswell

Appearance Diagram

User Manual

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EBOX-58 Braswell User Manual

BIOS

Memory

Storage

Display

USB

HD Audio

Ethernet

COM

Extension I/F

Power Requirement

Dimension

SATA

Micro SD

Mounting

Weight

Operating Temp

Security Support

Certifications

OS Support

DMP Electronics Inc.

EBOX-58 Series

System Specifications

CPU

Intel® Atom® x5 –E8000 Quad Core 1.04GHz, 2.00GHz (Burst)

Intel® Celeron® N3160 Quad Core 1.6GHz, 2.24GHz (Burst)

AMI BIOS

SO-DIMM, DDR3L-1600MHz up to 8GB

SATA Gen3 x1, 7-pin internal

Micro SD slot x1 (Micro SD, SDXC)

HDMI V1.4b (max. 3840 x 2160@30Hz)

USB 3.0 x4 (Front x2 + Rear x2)

Realtek ALC262VD Mic-in + Line-out

Realtek 8111H GigaLAN x2, RJ45x2

DB9 RS-232 x2, with TX, RX, RTS & CTS (optional TTL RS-232)

M.2 2230 E Key x2 (for WiFi /BT Module)

DC +8V~+16V input

115 x 115 x 35mm

VESA 100 x 100mm

510 g

0 ~ 60 ℃

TPM 2.0, Infineon SLB9665VQ2.0 (optional)

CE, FCC, VCCI

Windows 10, Windows 10 IoT, Windows 7, WES7, Linux

13

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User Manual EBOX-58 Braswell

Chapter

3

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EBOX-58 Braswell User Manual

BIOS Reconfiguring

Load Default Setting

1.

AMI BIOS is used in EBOX; To reconfigure the hardware, press <Del> during unit boot up to get into BIOS menu.

1.

Move to Save & Exit  Restore Defaults, press Enter and select YES to execute.

2.

After setting, press “F10” key to save and reboot EBOX.

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EBOX-58 Braswell

DMP Electronics Inc.

User Manual

Hot key

Press <F11> during unit boot up, a device select menu will appear. Use direction key to select boot device and enter to boot up.

PXE diskless boot setting

1.

Press <Del> during unit boot up to get into BIOS menu.

2.

Move to “Advanced”  “CSM Configuration” and press Enter.

16

EBOX-58 Braswell User Manual

3.

Move to “Network” and set to UEFI or Legacy meet your PXE environment.

4. Move to “Boot”  “FIXED BOOT ORDER Priorities” and set Network as 1 st

Boot Option.

5.

Press “F10” to save and reboot EBOX.

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EBOX-58 Braswell User Manual

Boot mode select

1.

Press <Del> during unit boot up to get into BIOS menu, then move to “Boot”  “Boot mode select”.

2.

Select UEFI or Legacy according to operating system requirements.

3.

After setting, press “F10” key to save and reboot EBOX.

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EBOX-58 Braswell User Manual

BIOS COM Setting (RS-232)

EB-58 Series RS-232 ports function as PCI device to access control. Win 10 or Win 10 IoT users need to set LPSS Configuration as APCI mode. (Please also refer to Page 25 for RS-232 driver installation guide)

In UEFI BIOS boot mode:

2.

Press <Del> during unit boot up to get into BIOS menu.

3.

Select Advanced  select LPSS & SCC Configuration  press Enter.

4.

LPSS Configuration set COM1 LPSS HSUART #1 (D30:F3) and COM2 LPSS HSUART #2 (D30:F3) as

ACPI mode

COM1

COM2

5.

Press F10 to save BIOS setting and reboot EBOX.

Note: To use Linux, DOS and real time OS, select PCI Mode for COM1 LPSS HSUART #1 (D30:F3) and

COM2 LPSS HSUART #2 (D30:F3). Then, user need to change to Legacy boot mode instead of UEFI boot mode. There is no RS-232 driver required for Legacy boot mode.

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EBOX-58 Braswell User Manual

Drivers Installation guide

Under Windows 10, the following drivers need to be installed manually.

1.

Chipset

2.

Graphic

3.

Audio

4.

LAN

5.

TXE

6.

Serial IO

Please download above drivers from EBOX website.

Chipset driver: (Intel

®

Chipset Device Software)

1.

Unzip Chipset file, execute SetupChipset.exe, then click “Next” to continue.

2.

A license agreement message will pop out, click Accept and install.

3.

Click Finish to complete the setup process.

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EBOX-58 Braswell User Manual

Graphic driver:

1.

Unzip Graphic file and execute igxpin.exe, then click “Next” to continue.

2.

A license agreement message will pop out, click Accept and install.

3.

After installed, select “Yes, I want to restart this computer now” and click Finish to reboot.

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EBOX-58 Braswell User Manual

Audio driver:

1.

Unzip Audio file, execute Setup.exe, and then click “Next” to install.

2.

After installed, select “Yes, I want to restart this computer now” and click Finish to reboot.

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EBOX-58 Braswell

LAN driver:

1.

Unzip LAN file, execute Setup.exe and then click “Next” to install.

2.

After installed, click “Finish” to exit the wizard.

User Manual

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EBOX-58 Braswell User Manual

TXE driver: (Intel

®

Trusted Execution Engine)

Trusted Execution Engine is a computer hardware technology primary goals are: Attestation of the authenticity of a platform and its operating system.

1.

Unzip TXE file, execute SetupTXE.exe and click “Next” to install:

2.

Check “I accept the term in the License Agreement and click “Next” to install.

3.

Click “Finish” after successfully installed.

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EBOX-58 Braswell User Manual

Serial IO driver: (Serial IO & RS-232 driver)

EBOX-58 Series RS-232 port support TX/ RX two pins only, driver installation steps as below:

1. ACPI mode BIOS setting:

A. Power on and press "Del" key and log into BIOS setup menu.

B. Move to "Advanced".

C. Move to "LPSS & SCC Configuration".

D. Change below setting to ACPI mode:

LPSS DMA #1 (D30:F0) => ACPI Mode

LPSS HSUART #1 (D30:F3) => ACPI Mode

LPSS HSUART #2 (D30:F4) => ACPI Mode

E. Press "F10" key to save settings and exit.

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EBOX-58 Braswell User Manual

2. Disable driver signature enforcement permanently:

A. Search "cmd" and right click mouse to choose "Run as administrator"

B. Type "bcdedit.exe /set testsigning on".

C. Reboot system.

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EBOX-58 Braswell User Manual

3. Download EB-58 Series Serial IO driver and install.

Unzip serial_io_driver.zip, and execute LPSS_X64_Windows10_Install_152803.exe to install.

4. Download EB-58 Series RS-232 driver and install.

A. Download EB-58 Series RS-232 driver and unzip.

B. Right-click windows icon on the bottom-left corner of desktop and select Device Manager.

Right-click here!

C. Right-click on two unknown devices, and select Update driver to install RS-232 driver.

E. Windows Security message will pop out; click “Install this driver software anyway.

F. After installed, RS-232 port TX/ RX can be used.

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EBOX-58 Braswell User Manual

Additional information:

1.

To use RS-232 port in Win 10 or Win 10 IoT, disable flow control for TX/ RX function is necessary.

2.

Win 10 or Win 10 IoT users must follow steps 1~4 in order to use EB-58 Series’ RS-232 ports with

DMP’s modified driver. For users who need to resume default setting, follow Step 2 and change B.

Type "bcdedit.exe /set testsigning off " to undo permanently setting. And the Device Manager will show UartSample Device with exclamation mark and unable to use.

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User Manual EBOX-58 Braswell

Chapter

4

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EBOX-58 Braswell User Manual

Onboard Connectors Summary

No.

J1

Summary Table for CPU Board

Description Type of Connections

HDMI HDMI connector

J2

J3, J4

J5, J6

J7

J8, J9

J10

J14, J15

J17

J19

Power DC Jack

Ethernet

USB 3.0

SATA

COM (RS-232)

SATA power output

USB 3.0

Micro SD

Line out

DC Jack connector

G-LAN RJ45 connector

USB 3.0 connector

SATAIII port connector

DB9 header

2.54mm 4-pin header

USB 3.0 connector

Micro SD card slot

Audio jack

J20 Mic in Audio jack

J21

Pin Assignments

J1: HDMI

M.2 M.2 connector

Pin # Signal Name Pin # Signal Name

1 TMDS_Data2+ 11 TMDS CLK Shield

2 TMDS_Data2_Shield 12 TMDS_CLK-

3

4

TMDS_Data2-

TMDS_Data1+

13

14

5 TMDS_Data1_Shield 15

6 TMDS_Data1- 16

7 TMDS_Data0+ 17

8 TMDS_Data0_Shield 18

9 TMDS_Data0-

10 TMDS_CLK+

J2: DC Power Input

Pin # Signal Name

1

2

+12VDC

GND

CEC

Reserved

SCL

SDA

DDC/CEC_GND

+5V Power

19 Hot Plug Detect

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Pin nbrs.

19-pin

2-pin

8-pin

9-pin

7-pin

5-pin

4-pin

9-pin

8-pin

2-pin

2-pin

75-pin

EBOX-58 Braswell

J3, J4: LAN: RJ-45 connector

Pin # Signal Name Pin # Signal Name

1 TP0+ 5 TP2-

2

3

TP0-

TP1+

6

7

TP1-

TP3+

4 TP2+ 8 TP3-

J5, J6: USB 3.0 connector

Pin # Signal Name Pin # Signal Name

1 5V 6 Receive+

2

3

DATA-

DATA+

7

8

GND

Transmit-

4 GND 9 Transmit+

5 Receive-

J7: SATAIII connector

Pin # Signal Name Pin # Signal Name

1

2

GND

Transmit+

5

6

Receive-

Receive+

3 Transmit- 7 GND

4 GND

J13: RS-232 9-pin D-Sub connector

Pin # Signal Name Pin # Signal Name

1 - - 6 - -

2 Received Data 7 Request to Send

3 Transmit Data 8

4 - - 9

Clear to Send

- -

5 Signal Ground - - - -

J12: USB 3.0 connector

Pin # Signal Name Pin # Signal Name

1 5V 6 Receive+

2 DATA- 7 GND

3

4

5

DATA+

GND

Receive-

8

9

Transmit-

Transmit+

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User Manual

31

EBOX-58 Braswell

J21: M.2 E Key

User Manual

GND_1

USB_D+

USB_D-

GND_7

SDIO_CLK

SDIO_CMD

SDIO_DATA0

SDIO_DATA1

SDIO_DATA2

SDIO_DATA3

SDIO_WAKE_N

SDIO_RESET_N

CS

GND_33

PETP0

PETN0

GND_39

PERP0

PERPN0

GND_45

REFCLKP0

REFCLKN0

GND51

CLKREQ0_N

PEWAKE0_N

GND_57

PESERVED_2ND_PETP1

PESERVED_2ND_PERN1

GND_63

PESERVED_2ND_PERP1

PESERVED_2ND_PERN1

GND_69

PESERVED/REFCLKN1

PESERVED/REFCLKP1

GND_75

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Pin N/B

57

59

61

63

65

49

51

53

55

41

43

45

47

33

35

37

39

67

69

71

73

75

15

17

19

21

23

7

9

11

13

1

3

5

M.2 SOCKET-1: KEY-E CONNECTOR

Pin N/B

66

68

70

72

74

56

58

60

62

64

48

50

52

54

40

42

44

46

32

34

36

38

14

16

18

20

22

6

8

10

12

2

4

3.3V_2

3.3V_4

LED1_N

PCM_CLK/12S_SCK

PCM_SYNC/I2S_WS

PCM_IN/I2S_SD_IN

PCM_OUT/I2S_SD_OUT

LED2_N

GND_18

UART_WAKE_N

UART_RX

PS

UART_TX

UART_CTS

UART_RTS

PESERVED_38

PESERVED_40

PESERVED_42

COEX3

COEX2

COEX1

SSCLK

PERST0_N

PESERVED_W_DISABLE_N

W_DISABLE1_N

I2C_DATA

I2C_CLK

ALERT

RESERVED_64

UIM_SWP/PERST1_N

UIM_PWR_SNK/CLKREQ1_N

UIM_PWR_SRC/GPIO1/PEWAKE1_N

3.3V_72

3.3V_74

32

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User Manual EBOX-58 Braswell

Chapter

5

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EBOX-58 Braswell User Manual

Taking Care of EBOX

This section provide guidelines on using EBOX-58 Series – Safe using, Storing and Handling.

Storing

Do not place EBOX in a location that is subject to:

 Heating sources, such as stove, oven, heater, radiator or air duct

 Direct contact from sunlight

 Rain or moisture area

 Excessive dust accumulation area

 High humidity place

 Constant or occasional mechanical movement, vibration or shock

 Strong magnets or magnetic fields or magnetically unshielded speakers

 Out of the operating temperature

Do not place other electronic device or electrical equipment near EBOX. The electromagnetic field of EBOX may cause interference subjecting to malfunction.

Provide adequate air ventilation (circulation) to prevent internal buildup of heat. Do not place EBOX near behind the curtains or draperies, in between two books that block its ventilation slots. Leave a space of at least 8 inches (20cm) behind the sides and back panel of the EBOX.

Change of environmental temperature: Problems may occur when there is a sudden change of environmental temperature, or if the EBOX is brought directly from a cold location to a warm one, moisture may condense inside EBOX. Turn off the device, and contact your nearest dealer.

Check the surrounding appliance(s) before using EBOX. Since the EBOX uses high-frequency radio signal and may interfere with radio or TV reception causing interference or poor signal display. When happens, relocate the EBOX by a suitable distance away from it.

Do not drop EBOX from working table nor place heavy objects on top of it.

Cleaning EBOX

Clean EBOX with a soft, dry cloth or a soft cloth lightly moistened with a mild detergent solution.

Do not use any type of abrasive pad, scouring powder, or solvent such as alcohol or benzene, as these may damage the finish of EBOX.

When a solid object falls or a liquid spills onto EBOX, turn off EBOX immediately; unplug the LAN and power cables. Contact a qualified person or your dealer to check the EBOX before you use it again.

Always disconnect the power cord from the power source before cleaning EBOX.

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EBOX-58 Braswell User Manual

Troubleshooting

This section describes the techniques of resolving some basic problems that you encounter when using EBOX. For more troubleshooting guidelines, please contact your nearest dealer for technical support.

Troubleshooting EBOX

A. EBOX does not start –

Make sure EBOX is properly secured and plugged into a power source before it is turned on.

Make sure the power indicator shows the power is on.

When EBOX unit is plugged into a power strip or the UPS (Uninterruptible Power Supply), make sure the power strip or UPS is turned on and working normally.

Check if your display monitor is properly plugged into a power source and turned on. Make sure the brightness and contrast controls are adjusted correctly. See the manual that came with display (monitor) for details.

Check if power control button function well by removing the AC adaptor. Wait for one minute, and then reattach all power connection before pressing the power button.

Condensation may cause EBOX malfunction for a while. If happens, do not use EBOX for at least one hour.

When all above guidelines checked and EBOX unit still not work. Remove the power adaptor from EBOX, unplug the power supply, and plug it in again. Then turn on the power.

B. BIOS Error Message –

BIOS error message appears when EBOX starts

If BIOS error message appears, press any key to resume or, press <DEL> to enter BIOS setup main menu, follow these steps:

1.

Press <Del> or <Esc>, and the BIOS Setup main menu appears, check if storage is detected. If it is not detected, use Direction keys <↑↓> to choose “AUTO” and then go back to the main menu by pressing

<Esc>. Move your cursor down with Direction keys <↓>, and press F10 to “Save and Exit”,

2.

Go to “Save & Exit” menu using the Direction keys <↑↓> and choose the option “Restore Defaults”, then press <Enter>. A message dialog appears as seen below, hit “Y” key and presses <Enter> to save and recover to the factory setting.

“Restore Defaults (Y/N)? Y”

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EBOX-58 Braswell User Manual

(BIOS Setup menu “Save & Exit”)

C. “Operating System Not Found” –

A message indicating “Operating system not found” appear when unit starts (Windows won’t start)

Enter BIOS setup main menu by pressing <DEL> key, be sure that the C: drive is enable.

If Windows still does not start, follow these steps to initialize the BIOS:

1.

Turn off EBOX unit.

2.

Remove any peripheral devices connected to EBOX unit.

3.

Restart EBOX unit.

4.

Press <Del> or <Esc> to enter BIOS Setup main menu window.

5.

Follow the steps as written in item B. BIOS error message.

If EBOX unit connected to a CD/ DVD or USB Drivers, remove all peripherals. And restart to check if

Windows operating system starts properly. If EBOX unit continues to display the message “Operating system not found,” and Windows does not start, please contact nearest dealer for servicing.

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Chapter

6

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EBOX-58 Braswell User Manual

Terms and Conditions

Warranty

The warranty terms for EBOX are twelve (12) months from the shipped month. During the warranty period, DMP

Electronics will repair replace the product covered under this limited warranty.

Service and Support

DMP Electronics Inc. provides the technical support for hardware problems with your system throughout the warranty period. The technical support service is limited to configuration and operation of EBOX sold by DMP

Electronics Inc. The technical support service does not offer software tutoring or training.

Return Merchandise Authorization (RMA) policy

If the DMP staff or dealer determines that a part is defective. Purchaser must call our technical support service to obtain an RMA number before attempting to return any part. Please refer to your nearest dealer for:

To obtain an RMA number, Purchaser must follow procedures as below

1.

Complete the DMP Electronics Inc. standard RMA Form and fax back to the RMA Department.

2.

The RMA Number must be used within 7 DAYS.

3.

The RMA Number must be shown clearly on your shipping label.

4.

DMP Electronics Inc. must receive all Returns before a replacement will be sent.

5.

Repair cost depends on the parts, damage reasons, and whether under warranty period…etc. The Seller will charge the Purchaser in a reasonable price.

6.

A copy of the invoice for the RMA product(s) will also be shipped to Purchaser.

7.

The freight of return to DMP Electronics Inc. is charged to the Purchaser's account and accompanied by an

RMA number. Any Returns with freight collect will be refused and returned to you. After Repairing, the cost of freight will be paid by Seller.

8.

DMP Electronics Inc. must receive all returned goods within the warranty period.

Shipping Policy

The Purchaser must pre-pay shipping for any defective system or parts returned under the warranty. DMP

Electronics Inc. shall not be liable for risk of loss or damage during shipment of the returned system or parts if you fail to insure the shipment. All products must be shipped back to DMP Electronics Inc. in original or equivalent packaging. DMP Electronics Inc. will ship the repaired or replacement product(s) to the Purchaser by freight prepaid. Purchaser assumes the risk of loss. DMP Electronics Inc. shall not be responsible for failure of the delivery service to make on-time delivery.

DMP Electronics Inc. 38

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