Twin Eagles Ice Machine User manual

Twin Eagles Ice Machine User manual
Twin Eagles
Clear Ice Maker
Model: TEIM15-G
Warranty registration ..........................................................3
Safety information ...............................................................3
Unpacking your appliance ..................................................3
Installing your appliance ......................................................4
Cabinet clearances .........................................................4
Leveling the appliance ....................................................4
Electrical connection ......................................................5
Installing the drain plumbing ...............................................6
Gravity drain ...................................................................6
Optional drain pump .......................................................7
Installing the water supply ...................................................8
Ice maker operation ..........................................................10
Product dimensions ..........................................................12
Using your Electronic control ............................................14
Starting your appliance ..................................................14
Turning your appliance "ON" or "OFF" ..........................15
Control lock ...................................................................15
Door ajar alarm.............................................................15
Delay start / Vacation mode .........................................15
Error codes ...................................................................16
Options menu ...............................................................16
Normal and eco mode .............................................16
Cleaning your ice machine ..............................................17
Clean reminder ............................................................17
Clean Mode ...................................................................17
Care and cleaning .............................................................19
Energy saving tips ............................................................19
Obtaining service .............................................................19
Overlay Door Panel Installation .........................................20
Troubleshooting the ice machine .......................................28
Preparing the ice machine for storage ...........................30
Drain pump removal .........................................................33
Warranty ...........................................................................35
Important Safety Instructions
Warranty Registration
Warnings and safety instructions appearing in this
guide are not meant to cover all possible conditions and
situations that may occur. Common sense, caution, and
care must be exercised when installing, maintaining, or
operating this appliance.
It is important you send in your warranty registration card
immediately after taking delivery of your ice machine.
The following information will be required when registering
your ice machine.
Service Number
Serial Number
Date of Purchase
Dealer’s name and address
Recognize Safety Symbols,
Words, and Labels.
The service number and serial number can be found on the
serial plate which is located inside the ice machine on the
left side of the liner. See Figure 1.
WARNING-Hazards or unsafe practices with high
probability of personal injury or property / product damage.
CAUTION-Hazards or unsafe practices which could
result in personal injury or property or product damage.
NOTE-Important information to help assure a problem
Figure 1
free installation and operation.
Remove Interior Packaging
Your appliance has been packed for shipment with all parts
that could be damaged by movement securely fastened.
Remove internal packing materials and any tape holding
internal components in place. The owners manual is
shipped inside the product in a plastic bag along with the
warranty registration card, and other accessory items.
people to move product. Failure to do so can result in
personal injury.
Keep your carton and packaging until your appliance
has been thoroughly inspected and found to be in good
condition. If there is damage, the packaging will be needed
as proof of damage in transit. Afterwards please dispose of
all items responsibly.
Dispose of the plastic bags which can be a suffocation
Note to Customer
This merchandise was carefully packed and thoroughly
inspected before leaving our plant. Responsibility for its
safe delivery was assumed by the retailer upon acceptance
of the shipment. Claims for loss or damage sustained in
transit must be made to the retailer.
Cabinet Clearance
Ventilation is required from the bottom front of the
appliance. Keep this area open and clear of any
obstructions. Adjacent cabinets and counter top can be
installed around the appliance as long as the front grille
remains unobstructed. Overlay door models with articulated
hinges are intended for built-in applications only.
If the appliance was shipped, handled, or stored in other
than an upright position for any period of time, allow the
appliance to sit upright for a period of at least 24 hours
before plugging in. This will assure oil returns to the
compressor. Plugging the appliance in immediately may
cause damage to internal parts.
Help Prevent Tragedies - Child entrapment and
Front Grille
suffocation are not problems of the past. Junked or
abandoned refrigerators are still dangerous - even if they sit
out for "just a few hours".
Do not obstruct the front grille. The openings within
the front grille allow air to flow through the condenser
heat exchanger. Restrictions to this air flow will result in
increased energy usage, loss of cooling capacity and low
ice production. For this reason it is important this area not
be obstructed and the grille openings kept clean. Twin
Eagles does not recommend the use of a custom made
grille as air flow may be restricted. (See Figure 2).
If you are getting rid of your old refrigerator, please follow
the instructions below to help prevent accidents.
Before you throw away your old refrigerator or freezer:
• Take off the doors or remove the drawers.
• Leave the shelves in place so children may not easily
climb inside.
Front Grille,
keep this area
Outdoor Installation
Front Leveling
Do not install in a location where the ice machine will
be exposed to direct sun exposure as this may result in
unsatisfactory performance.
Figure 2
Select Location
Leveling Legs
The proper location will ensure peak performance of
your appliance. We recommend a location where the ice
machine will be out of direct sunlight and away from heat
sources. To ensure your product performs to specifications,
the recommended installation location temperature range
is from 55 to 90°F (13 to 32°C) for built in ice machines and
55 to 100°F (13 to 38°C) for freestanding ice machines.
Ice machines will not perform correctly in ambient
temperatures less than 55°F (13°C).
Adjustable legs at the front and rear corners of the
appliance should be set so the unit is firmly positioned
on the floor and level from side to side and front to back.
The overall height of your Twin Eagles appliance may be
adjusted higher (by turning the leveling leg out) and lower
(by turning the leveling leg in). Cabinet height adjustment
dimensions are shown in Table "A".
To adjust the leveling legs, place the appliance on a solid
surface and protect the floor beneath the legs to avoid
scratching the floor. With the assistance of another person,
lean the appliance back to access the front leveling legs.
Raise or lower the legs to the required dimension by turning
the legs. Repeat this process for the rear by tilting the
appliance forward using caution. On a level surface check
the appliance for levelness and adjust accordingly.
The warranty is voided if product is used in an ambient
temperature of 40°F (5°C) or below.
The front grille screws may be loosened to raise and
lower the grille to the desired height. When adjustment is
complete tighten the two front grille screws. (See Figure 5).
33 3⁄4"
34 3⁄4"
Electrical Shock Hazard
• Do not use an extension cord with this appliance. They
can be hazardous and can degrade product performance.
• This appliance should not, under any circumstances, be
installed to an un-grounded electrical supply.
• Do not remove the grounding prong from the power cord.
(See Figure 3).
• Do not use an adapter. (See Figure 4).
• Do not splash or spray water from a hose on the
appliance. Doing so may cause an electrical shock,
which may result in severe injury or death.
Table A
Do not remove
ground prong
Electrical Connection
A grounded 115 volt, 15 amp dedicated circuit is required.
This product is factory equipped with a power supply
cord that has a three-pronged, grounded plug. It must
be plugged into a mating grounding type receptacle
in accordance with the National Electrical Code and
applicable local codes and ordinances (see Figure 6). If the
circuit does not have a grounding type receptacle, it is the
responsibility and obligation of the customer to provide the
proper power supply. The third ground prong should not,
under any circumstances, be cut or removed.
Figure 3
Figure 4
Figure 6
Ground Fault Circuit Interrupters (GFCI) are prone to
nuisance tripping which will cause the appliance to shut
down. GFCI’s are generally not used on circuits with power
equipment that must run unattended for long periods of
time, unless required to meet local building codes and
Front grille
Figure 5
Front grille screw
Observe and follow all local building codes
when installing this ice machine and drain
Failure to use an adequate drainage system, will result in
surrounding water damage and/or poor ice production.
Figure 8
Electrical Shock Hazard - Reasonable care and safe
methods should be practiced. Do NOT work with energized
electrical equipment in a wet area. Read and follow the
installation instructions listed in this manual.
(3.2 cm)
Drain access in
bottom of unit
Drain Plumbing
4 ⁄32"
(10.4 cm)
(37.8 cm)
21⁄4"(5.7 cm)
Your ice machine requires drain plumbing. There are 2
variations of ice machines in regards to the installation of
the drain plumbing, without a drain pump (gravity drain),
and with a drain pump.
51⁄8" (13 cm)
(11.5 cm)
21 ⁄2"
(54.6 cm)
Gravity Drain (no drain pump):
The ice machine is shipped with the drain line installed,
coiled and secured to the back of the cabinet as shown
in Figure 7. It can be uncoiled, routed to an appropriate
drain and cut to length as required. Additionally there is the
provision of drain routing through the cut-out in the bottom
of the unit, (see the gray area in Figure 8). A drain can be
installed in this gray area with the drain line cut to a short
length and positioned into the drain as shown in Figure 9,
or if the ice machine is to be built-in, the drain tube could be
routed through a hole in the floor in this gray area to a drain
Drain pipe, (not
Drain tubing, cut
to length and
install in the drain
The gravity drain line must be routed no higher than 6"
(15.2 cm) off the floor to assure proper drainage.
Figure 9
Drain line coiled
and secured to
the back of the
Figure 7
Uncoil the drain line, route
to an appropriate drain and
cut to the required length
Optional Drain Pump.
An optional drain pump is available if you have purchased
an ice machine without one and do not have access to a
gravity drain. Installation instructions are provided with the
optional drain pump. Contact Twin Eagles customer service
at (562) 802-3488 or your dealer for ordering.
Drain line coiled and
secured to the back of the
cabinet. Uncoil, route to
an appropriate drain and
cut to length.
This drain pump is designed to be installed in Twin Eagles
ice machines only and approved for use with water only.
Drain pump
vent tube.
Keep this
open to
assure air
flows freely
as water
the pump
Electrical Shock Hazard - Risk of electrical shock or
personal injury could occur due to moving components, if
the machine compartment access cover is removed before
unplugging the ice machine power cord.
Figure 10
Water Supply
Observe and follow all local building codes when installing
this appliance.
This ice machine must be connected to a potable cold
water supply line. delivering water pressure between a
minimum of 20 psi and a maximum of 120 psi.
Use 1⁄4" copper tubing for your water supply which is
available at any local hardware or plumbing supply store.
Route the 1⁄4" copper tubing to suit your installation being
sure not to kink the tubing. Purchase enough copper tubing
length to allow a coil to be formed behind the unit for a
"service loop" which will allow the appliance to be pulled
out from the installation for servicing or cleaning. (See
Figure 11). Connect the copper tubing to the "top side" of a
cold water pipe to prevent the ice-maker from plugging with
Clamp and
A shutoff valve is recommended on the water supply line to
ease servicing the appliance. NOTE: A SELF-PIERCING
to clogging with sediment which will create pressure drop
reducing the water supply to the unit.
Water supply
service loop
to shut off
Connect the copper tubing water supply to the water valve
inlet with a 1/4" compression nut fitting.
IMPORTANT: Secure the water supply line to the back of
the cabinet with the screw and strain relief clamp provided
in the corner of the back panel. (See Figure 11).
Figure 11
Back view of
ice machine
Make certain all connections are watertight after
installation. Form the tubing so that it will not vibrate
against the cabinet body or kink when your appliance is
moved in and out of position.
Water valve
This ice machine is designed to make clear ice from the
majority of water sources on a daily basis. If your results
are unsatisfactory, your water may need to be filtered or
treated. A water specialist can recommend proper water
To prevent water leaks:
• The water line fitting is to be used with copper tubing
only. Do not use with plastic tubing.
• Do not use any thread sealers on this water line fitting.
Reverse osmosis, (RO), water, softened water, and deionized water are not recommended as they can adversely
affect the quality and quantity of the ice.
Procedure for Testing Drain System
(both gravity and drain pump models)
Drain pump models have a safety feature that will interrupt power to the unit if a high-limit condition occurs to prevent
flooding. This safety feature can be initiated by a restriction in the drain system and will continue until high-limit condition
is corrected, at which time power will be restored to the unit. Power interruption can be detected when no icons are
visible in the display area of the user interface (Figure 12). Once power is returned, a startup chime will sound followed by
a self-test, and "OFF" should be visible in the display area.
Delay timer
Figure 12: User interface display during power interruption.
Once the drain line is plumbed, perform the following:
1. Plug the ice machine into 115v power supply.
2. Place unit in the final installation location.
3. Turn the unit off via the user interface (display will indicate “OFF”). The drain pump will still be operational during off
mode if the unit has one.
4. Slowly pour 3-qts of water into the ice storage bin. All water should drain completely.
5. If water drains fully and without power interruption, the drain system has been successfully tested and further
installation of the ice machine can be continued.
6. If the water does not drain or a power interrupt occurs, check the following:
a. There are no kinks or restrictions in the drain line. (Note: Drain line needs to be cut to the required length and any
excess tubing should be removed to prevent possible restrictions).
b. Drain line was run according to the guidelines for maxiumum allowable rise and run as shown in the table below:
Rise Above Floor Level
8 ft.
9 ft. 10 ft.
Maxium Allowable Drain Line Length
20 ft. 15 ft. 10 ft.
c. Your drain line is plumbed into an open drain (Figure 13).
d. The vent tube on the back of the unit is open (Figure 14).
Drain pump vent
tube. Keep this
open to assure
air flows freely as
water enters the
pump reservoir.
Air gap
end of
drain line
and top of
water level
Sanitary trap
Figure 14: Location of vent tube.
Figure 13: Example of an open drain.
7. After checking the above requirements, repeat step 4 and verify the water drains completely without power
interruption. If problems persist call a qualified service technician and/or plumber.
The Ice Making Process
Your ice machine is unique in how it forms ice with
fractional freezing to form a slab of ice that is clear and
has less dissolved solids than the water it is produced
from. This is accomplished by running water over the cold
evaporator plate (see Figure 15) which gradually freezes
the water to produce the ice slab. Pure water freezes first,
leaving the dissolved solids in the residual reservoir water
to provide clear ice.
When the ice slab reaches the correct thickness, the ice
sheet is released and slides onto the grid cutter (see
Figure 17). Here, the ice slab is cut into squares by the grid
cutter’s heated wires (see Figure 18). The water containing
the dissolved minerals is drained after each freezing cycle.
Fresh water enters the machine for the next ice making
Figure 15
Figure 17
Water distributor
Grid Cutter
Bin Level
Figure 16
drain plug
Ice Production
The ice machine will keep producing ice until the ice
machine’s bin is full and will restart automatically when
ice needs to be replenished in the bin. The ice bin is
not refrigerated, and some melting will occur by design
to preserve the ice quality and clarity. Allow your ice
machine to run for 24-48 hours to accumulate ice in the ice
machine’s bin.
In normal mode the ice machine will produce up to 39
pounds (17.7 kg) of clear ice in a 24-hour period when
installed in a 72°F ambient with a 55°F water supply. In
"ECO" mode (see page 16) the ice machine will produce up
to 29 pounds (13.2 kg) of clear ice in the 24 hour period.
“Initial” ice production and ice accumulated in the storage
bin will vary significantly. This is normal. During the first
24-hours of operation the unit will produce up to 39 lbs of
ice at the above ambient and water temperature conditions,
but when starting with an empty ice storage bin, the storage
bin may only accumulate up to 18 lbs of ice. By design,
the ice storage bin is maintained at a temperature slightly
above freezing to allow the stored ice to slowly melt, to
preserve the ice quality and clarity and assure a constant
supply of fresh ice. As ice is accumulated in the bin, the ice
production rate will overcome the ice melt and the storage
bin will fill to capacity.
Figure 18
The bin level sensor is located in the ice bin, it senses
when the ice supply is low or full and starts or stops the ice
making process accordingly.
New Sounds
The ice machine will make sounds that are different than
your household refrigerator. Because these sounds are
new to you they may be of a concern but are most likely
normal. The ice production process will make noises that
are not typical in a refrigeration product, ice falling onto
hard surfaces, water cascading across the evaporator, and
valves opening and closing. Following are some of the
sounds that you may hear:
A buzzing sound will be heard when the water valve
opens to fill the water reservoir.
If the water supply is turned off to the ice machine be sure
to set the electronic control to the “OFF” position or remove
power to the unit.
A rattling noise which could be water flowing through the
water line.
A splashing sound when water is flowing over the
evaporator plate and into the water reservoir.
A "thud" when the ice slab is released from the
evaporator plate and slides onto the grid cutter.
"Clicks" when the cubes fall into the ice storage bin.
A gurgling sound which is refrigerant flowing in the ice
An air noise from the condenser fan.
34" to 35"
14 7⁄8"
33 3⁄4" to 34 3⁄4"
23 5⁄8"
27 7⁄32"
37 3⁄8"
16 23⁄32"
Figure 19
Figure 19a
Figure 20
If necessary to gain clearance inside the roughin opening a hole can be cut through the adjacent
cabinet and the power cord routed through this hole to
a power outlet. Another way to increase the available
opening depth is to recess the power outlet into the
rear wall to gain the thickness of the power cord
plug. Not all recessed outlet boxes will work for this
application as they are too narrow, but a recessed
outlet box equivalent to Arlington #DVFR1W is
recommended for this application, (see Figure 20).
** Minimum rough-in opening required is to be larger than
the adjusted height of the cabinet.
105 lbs
(47.7 kg)
# A grounded 15 amp dedicated circuit is required. Follow
all local building codes when installing electrical and
(3.2 cm)
(12.4 cm)
Figure 21
(S) solid
door shown
(17.6 cm)
CL Gravity
Display area
Delay timer
Figure 22
User interface display
Display icons:
"ON/OFF" icon : used for turning the
appliance on and off.
Delay start/Vacation mode:
Hours or days timer is set for
"MENU" icon : used to access optional
functions in the user interface.
Hours or days will be lit
When lit, this signifies the delay start/vacation mode is
"Clock" icon : used to enter the Delay start/
vacation mode.
"LOCK" icon : used to lock out functions in
the user interface.
Display area text:
Signifies the appliance is on and producing
Signifies the appliance is in economical ice
production mode.
Signifies the appliance is off
Signifies a door ajar alarm condition.
Cleaning is recommended or the appliance
CLEAN is in the clean mode.
The control display is covered with a clear plastic protective
film. This film may be removed by carefully lifting at a
Starting your clear ice machine:
Plug the ice machine into a 115 volt wall outlet,
(see page 5 for electrical information). Your
appliance is shipped from the factory in the "ICE" mode
and will begin start-up of ice production after the start-up
Upon applying power to the unit, or after a power
interruption, the Ice machine will perform a self-test,
followed by a harvest cycle to clear any in-process ice
production. This start-up routine, (“after power is applied
to the unit”), takes approximately 13 minutes to complete
before an ice production cycle starts.
If the appliance does not start, confirm the wall outlet has
power, and the control is in the "ICE" mode, (see Options
section below). Do not start the ice machine in "ECO"
mode. "ECO" mode should only be used after there is a full
bin of ice.
Turning your ice machine On and Off:
If your appliance is on, "ICE" will be displayed.
To turn the appliance off, push and hold the "ON/
OFF" icon for 3-seconds. The display will show
"OFF" .
Door ajar alarm:
If the door is open, or not closed properly for 5
minutes the "DOOR" indicator will illuminate and DOOR
flash and an audible tone will sound. The audible
alarm can be muted by pressing the "Lock" keypad.
This alarm condition can be reset by closing the
door or momentarily pressing the "ON/OFF" icon,
(i.e.-if you are cleaning the storage compartment, etc.). The
alarm will recur in 5 minutes if the alarm condition persists.
When turned off, the ice machine will complete its
current ice production cycle then shut off.
Delay start/Vacation mode:
The drain pump (if equipped) and the interior light ICE
will still be functioning during the OFF mode. To
turn the appliance back on, press and hold the "ON/OFF"
icon for 3-seconds, the display will show "ICE".
Your ice machine is equipped with a delay start function.
This feature can be used to temporarily shut the appliance
off for 1, 4, 6, or 8 hours or days. Upon completion of the
selected delay period, the appliance will resume operation.
This is ideal for temporarily stopping ice machine noises or
to save water and electricity if you are away from home but
want fresh ice upon your return.
Turning the ice machine "OFF" will only terminate the
ice production, it does not remove power from the
appliance. Always unplug the power cord from the
wall outlet before servicing the unit.
To enter the delay start mode, press the "CLOCK"
icon while the appliance is in "ICE" mode. This will
delay the next harvest by the time displayed. Each
additional press of the "CLOCK" icon will add time,
from 1, 4, 6, or 8 hours, to 1, 4, 6, or 8 days. The next
press after 8 days will leave delay set
1 4 6
mode. After the desired time has been
selected, press the "ON/OFF" icon for 2 seconds
to accept, your unit will shut off and a clock icon
and your selected time will be displayed. When the
selected time has elapsed, normal ice production will
Control Lock:
The user interface can be locked to avoid
unintentional changes from things like cleaning. To
lock the appliance, push and hold the "LOCK" icon
for 5-seconds. The "LOCK" icon will flash 3 times, then
change to steady back-lit. To unlock the user interface,
press and hold the "LOCK" icon for 5-seconds, and the
back-light will turn off.
To cancel the delayed start, press
and hold the "ON/OFF" icon until the
appliance enters OFF, then press and
hold the "ON/OFF" icon again until the
appliance enters "ICE" mode.
The "LOCK" icon is the only active key in this mode. If other
icons are pressed while in the lock mode the "LOCK" icon
will flash 3 times, and an audible tone will sound, to remind
the user the appliance is in the lock mode.
Error codes:
The ice machine is monitored continuously. Any OPEN or
SHORTED circuit condition with a temperature sensor or
miscommunications between the control and user interface
will initiate an ERROR CODE as listed below:
Error Codes
Displayed Code
Error Description
Action to Take
Bin Sensor error
"OFF" will flash continuously in 1
second intervals in the display. No
audible alarm will sound.
Failed temperature sensor. Machine operation will
immediately enter an OFF state.
Call service to have the
temperature sensor replaced.
System Sensor error
"ICE" will flash continuously in
the display. No audible alarm will
Failed condenser temperature sensor. Machine operation
will continue but ice production cycle will not adapt to
varying ambient conditions, so ice quality may vary.
Call service to have the
temperature sensor replaced.
Communication error
Continual flashing of all indicators
on the display.
Loss of communication between the main board and the
user interface.
Call service to have a
diagnostic check.
Options menu:
Normal and ECO mode:
Your ice machine comes with an optional "ECO" mode.
This new feature allows you to tailor ice production to a
conservative rate, saving approximately 25% energy and
30% water from routine operation. While in this mode
ice production will slow and the appliance will use less
water and electricity. "ECO" mode should only
be initiated after there is a full bin of ice. To enter
"ECO" mode do the following:
• Press the "MENU" icon twice and the green
"ECO" will flash.
• Press and hold the "ON/OFF" icon until the
green "ECO" stops flashing and remains
• To return to the standard operating rate press the
"MENU" icon twice, the ECO will turn off and
the "ICE" will be flashing. Press and hold the
"ON/OFF" icon until the "ICE" stops flashing
and remains illuminated.
Clean reminder:
A "CLEAN" reminder will occur every 6 months
to remind you that it may be time to clean your
appliance. Over time mineral build up on the cold
evaporator plate can occur which can adversely
affect the quality of your ice. This build-up is
dependent on your water source and usage. Normal
ice production will continue while the "CLEAN" reminder
is displayed. You may clear the "CLEAN" reminder at any
time by momentarily pressing the "ON/OFF" icon. When
reset, the "CLEAN" reminder will reset and not occur for
another 6 months. If you choose to clean the appliance at
this time, see the options menu section below.
Clean mode:
To ensure maximum performance and ice quality, it is
recommended to clean your ice machine once every six
months. This simple cleaning routine will also ensure water
and energy use continues at optimum efficiency.
Once you have your cleaner:
Turn the ice machine off by pressing and holding
the "ON/OFF" icon for 3 seconds. "OFF" will be
displayed on the control.
Remove all ice from the ice bin (see Figure 27).
Drain the water from the water reservoir by removing the
black plug from the bottom of the fresh water reservoir (see
Figure 28). After the water is drained, replace the plug in
the bottom of the reservoir.
Allow all of the ice to fall from the evaporator plate
and remove any ice from the grid cutter. If there is ice
embedded in the grid cutter wires, wait for it to melt and
fall out. Do not try to remove ice that is embedded in
the grid cutter wires as that may break the wires. (See
Figures 24 and 25).
Homes with poor water quality or high clear ice usage
might require more frequent cleaning.
Forcing ice through the grid cutter will break the grid cutter
To clean your ice machine you will need to purchase
a "nickel safe" ice maker cleaner. Cleaner can be
obtained by contacting Twin Eagles customer service at
(562) 802-3488.
Remove all ice
from the evaporator
plate and grid cutter
area that is not
embedded in wires
Use only Twin Eagles-approved ice machine cleaner and
follow all label warnings and directions. Incorrect chemical
usage, and any damage that may result, is not covered by
Figure 24
Available to order
Figure 25
Clear Ice Machine Cleaner, 4-oz. bottle Part # S41013789
Refer to your cleaning solution instructions to determine
the proper amount of cleaning solution to add based on
2 quarts (1.9 liters) of water. Lift fascia door up to access
evaporator plate. (See Figure 29). Pour the cleaning
solution slowly on the evaporator plate so it flows down into
the fresh water reservoir. (See Figure 30).
Splash shield
Figure 26
Splash shield
Lift fascia door up to
access evaporator plate
Figure 29
Replace the splash shield if removed.
Turn the ice machine back on by pressing and
holding the "ON/OFF" icon for 3 seconds. The
display will indicate "ICE" mode. Press and hold
the "MENU" icon until a flashing "CLEAN"
is displayed. Press the "ON/OFF" icon until
"CLEAN" stops flashing. Your ice machine will
now enter the clean cycle.
Remove all of
the ice from
the ice bin
The clean and rinse cycle will take about 49
After the clean cycle is complete the ice machine
will return to the "OFF" position.
Figure 27
Figure 28
After the cleaning cycle is completed, verify that all build-up
has been removed. If not repeat the clean cycle procedure.
Remove the
black reservoir
drain plug from
the bottom of
the reservoir.
Figure 28b
Grid cutter
Pour cleaning solution slowly
onto the front edge of evaporator
plate behind the grid cutter.
Figure 30
Energy Saving Tips
The following suggestions will minimize the
cost of operating your ice machine appliance.
Front Grille
Be sure that nothing obstructs the required air flow openings
in front of the cabinet. At least once or twice a year, brush or
vacuum lint and dirt from the front grille area (see page 4).
1. Do not install your appliance next to a hot appliance,
(stove, dishwasher, etc.). heating air duct, or other heat
2. Install product out of direct sunlight.
3. Assure the front grille vents at front of the ice machine
beneath the door are not obstructed and kept clean to
allow ventilation for the refrigeration system to expel
4. Plug your appliance into a dedicated power circuit. (Not
shared with other appliances).
5. Minimize door openings and duration of door openings.
6. Set the control to the “off” position if accessing the
interior to spot clean or remove large quantities of ice
requires the door to be open for an extended period of
7. Use ECO mode if maximum ice production quantities
are not required.
8. Use the delay start function if the ice machine will not
be used for long periods of time.
SHOCK HAZARD: Disconnect electrical power from the
appliance before cleaning with soap and water.
The painted cabinet can be washed with either a mild soap
and water and thoroughly rinsed with clear water. NEVER
use abrasive scouring cleaners.
Routine cleaning of the stainless steel surfaces will serve
to greatly extend the life of your product by removing
contaminants. This is especially important in coastal areas
which can expose the stainless to sever contaminants such
as halide salts (sodium chloride).
If Service is Required:
It is strongly recommended to periodically inspect and
thoroughly clean crevices, weld points, under gaskets,
rivets, bolt heads, and any locations where small amounts
of liquid could collect, become stagnant, and concentrate
contaminants. Additionally, any mounting hardware that is
showing signs of corrosion should be replaced.
Wash interior compartment with mild soap and water. Do
NOT use an abrasive cleaner, solvent, polish cleaner,
undiluted detergent or chlorine based cleaners.
Care of Appliance
1. Avoid leaning on the door, you may bend the door
hinges or tip the appliance.
2. Exercise caution when sweeping, vacuuming or
mopping near the front of the appliance. Damage to the
grille can occur.
3. Periodically clean the interior of the appliance as
4. Periodically check and/or clean the front grille as
In the Event of a Power Failure
If the product is within the first year warranty period
please contact your dealer or call Twin Eagles
Customer Service at (562) 802-3488 for directions on
how to obtain warranty coverage in your area.
If the product is outside the first year warranty
period, Twin Eagles Customer Service can provide
recommendations of service centers in your area.
In all correspondence regarding service, be sure to
give the service number, serial number, and proof of
Try to have information or description of nature of the
problem, how long the appliance has been running, the
room temperature, and any additional information that
may be helpful in quickly solving the problem.
Table "C" is provided for recording pertinent information
regarding your product for future reference.
For Your Records
Date of Purchase
Dealer’s name
If a power failure occurs, try to correct it as soon as
possible. Minimize the number of door openings while the
power is off so as not to adversely affect the appliance's
Dealer’s Address
Dealer’s City
Dealer’s State
Dealer’s Zip Code
Light assembly replacement
Appliance Serial Number
All models use LED lamps to illuminate the interior of the
appliance. This component is very reliable, but should one
fail, contact a qualified service technician for replacement
of the LED.
Appliance Service Number
Date Warranty Card Sent (Must be
within 10 days of purchase).
Table C
Canceling clean mode:
To exit clean mode press and hold the "ON/OFF" icon
until "OFF" is displayed. Wait 3 minutes for clean mode to
complete it's cancel routine before turning unit back on by
pressing and holding the "ON/OFF" icon. If you turn the
unit back on before the 3 minutes has elapsed, the display
will show "CLEAN" and the unit will shut itself off upon
completion of the 3 minute clean cancel routine.
If you cancel clean mode after adding ice maker cleaner,
you must re-start cleaning and allow clean cycle to
complete to remove the cleaning solution before resuming
ice production.
Optional: After the cleaning cycle has been completed ,
you may wash the interior with a mild detergent / dish soap
or a solution of two tablespoons of baking soda and one
quart of water. Rinse with clean water.
Replace the grid cutter cover.
Do not use bleach based cleaners or any abrasive cleaning
products. Chlorine based cleaners will attack the stainless
steel, making it susceptible to corrosion.
Your ice machine is now ready to
restart. Press and hold the "ON/
OFF" icon for 3 seconds until "ICE is
After cleaning it is recommended you discard the ice
produced after 3 hours of ice production.
Before You Call for Service
If the appliance appears to be malfunctioning, read
through this manual first. If the problem persists, check the
troubleshooting guide below. Locate the problem in the
guide and refer to the cause and its remedy before calling
for service. The problem may be something very simple
that can be solved without a service call. However, it may
be required to contact your dealer or a qualified service
Electrocution Hazard
• Never attempt to repair or perform maintenance on
the appliance until the main electrical power has been
disconnected. Turning the appliance control "OFF"
does not remove electrical power from the unit's wiring.
• Replace all parts and panels before operating.
Troubleshooting guide:
Ice Machine Operation
Ice machine does not operate
Is the ice machine’s power cord plugged in? Plug the
power cord into a grounded 3 prong outlet.
Ice Production
Little or no ice production from the ice machine
Is the electronic control set to the "ICE" position?
Check the control to be sure it is in the "ICE" position.
Is the electronic control showing the "ICE" position?
Check the control to be sure it is in the "ICE" position.
Is water getting to the ice machine? Make sure nothing
is restricting the water supply such as a closed water
valve or a blown fuse or tripped circuit breaker, or a kinked
supply line, or low water pressure.
Is a fuse blown or a circuit breaker been tripped?
Replace a blown fuse or reset a tripped circuit breaker.
Has the ice machine just been started? A typical ice
production cycle can take up to 11⁄2 hours. Initial start up
cycles can take longer. Check the ice machine after 24
hours for ice accumulation in the bin.
Is the temperature of the room cooler than it normally
is? The minimum room temperature is 55°F (13°C). The
bin thermistor may be sensing the room temperature and
shut off before the bin is full of ice. If the room temperature
remains low the ice machine may not restart.
Is the reservoir drain plug in place? Check that the
reservoir drain plug is properly seated.
Is there a drain pump in the ice machine? The drain
pump is designed to temporarily shut the unit off when
large quantities of water create a high-limit condition. Wait
a few minutes as the drain pump will continue to operate
to dispose of the excess water. If there is still water in the
ice bin check the drain pump vent line and drain line for
obstructions or kinking.
Is the water distributor tube restricted? Run a cleaning
cycle to clean the ice machine. Also check any filters to
make sure they are not restricted.
Is the condenser fan air flow restricted? Make sure the
grille in the front of the ice machine is open for proper air
The ice machine is noisy
Many sounds of an ice machine are different than your
household refrigerator. This subject is discussed on page
11, but check the following:
Is the room and/or water temperature to warm? Move
the ice machine to an area where the ambient temperature
is below 90°F (32°C) for built-in ice machines or below
100°F (38°C) for freestanding ice machines. The ice
machine should not be placed next to a heat source such
as an oven. Check the cold water connection.
Do you hear water being circulated in the ice
machine? This is a normal sound as water is added once
every ice making cycle.
Is there scale build up in the ice machine? If there is
scale build up on the evaporator, the ice machine needs to
be cleaned. See “Cleaning the Ice machine”.
Is there a “whoosing” sound? Make sure water is
getting to the ice machine. Also check to make sure the
drain plug is fully seated in the water reservoir.
Is there an ice slab caught between the evaporator
plate and the grid cutter? First check to see if the ice
machine is level. If the ice machine is level run a cleaning
Troubleshooting the Drain Pump
Ice Quality
Odor, grey color, or off taste in the ice
Is there mineral scale build up on the evaporator
plate? The ice machine needs cleaning. See “Cleaning
the Ice Machine”.
If the drain pump reservoir (not the ice machine bin)
reaches overfill condition, the power to the ice machine will
be shut off.
Is there a high mineral content in the water? The water
may need to be filtered.
Are food items being stored in the ice bin? Remove
food from the ice bin.
Unpleasant Odors may require the use of a charcoal filter
on the water supply line.
Clumps of ice
Are there clumps of ice in the bin? If the ice isn’t used
on a regular basis it will melt and form into clumps. Break
up the ice clumps with the ice scoop.
Ice cubes are too big or too small
Is there low ice consumption? Ice is slowly melting in
the ice bin which will affect the size of the cubes. This is
normal. When the ice bin needs to be replenished, cubes
will return to the regular size.
Is the ice slab releasing? Clean the evaporator. See
“Cleaning the Ice Machine”.
Is the distributor tube restricted? Check the water line
to the ice machine to make sure there are no restrictions
or kinks in the line. Check all filters to make sure they
are not restricted. Check that the water flows evenly out
of the distributor tube, if not, clean the ice machine. See
“Cleaning the Ice Machine”.
Plumbing Problems
Is the drain hose aligned over the drain? Move the ice
machine to align the drain.
Is the ice machine draining properly? Check that there
are no kinks or restrictions in the drain lines; this can
cause water to back up in the ice bin. Check that foreign
material is not blocking the ice bin drain located at the
right rear corner of the ice bin. Check the drain pump
discharge and vent line or any restrictions or kinks. Check
that the drain pump is level.
If the ice machine is not working, check the following:
• Make sure there is power at the receptacle.
• Make sure the ice machine is turned on.
• Make sure the ice bin is not full.
Then check the drain pump:
The pump does not run:
• Make sure the pump is plugged in and there is power
to the receptacle.
• Check the inlet to the drain pump for debris and clean
as needed. Remove clamps and inlet tube from drain
pump to check for and remove debris.
• Make certain the vent line is free of kinks/sharp bends
or restrictions.
• Make certain there is enough water to activate the
drain pump. It will take at least one (1) quart (.95 liters)
of water to activate the drain pump.
The pump runs, but no water is pumped out:
• Check that the vent is clear and free of restrictions.
• Check the discharge line to make certain there are no
• Make sure that the discharge tubing has not exceeded
the maximum lift of eight (8) feet (2.44 meters) and the
horizontal run is not greater than twenty (20) feet (6.1
The pump runs and then quickly turns off repeatedly:
• Check to make certain the drain pump is level.
• Check that the vent is clear and free of restrictions.
The ice machine is running but not producing ice:
• Check to make sure water is not backing up in the ice
If there are plumbing issues outside of the ice machine,
they cannot be repaired by the service technician. A
qualified plumber will have to be called.
If the ice machine is moved, not used for an extended
period of time, or will be in an area that will be near freezing
temperatures, it is necessary to remove any remaining
water in the ice-making system.
This ice machine must have all water drained and removed
to prevent ice machine damage as well as possible water
damage to the surrounding area in freezing conditions.
These damages are not covered under warranty.
Do not use any type of anti-freeze or other solution as a
substitution for properly draining the ice machine.
Clean the Ice Machine
Cleaning the ice machine will help prevent mold and
mildew growth as well as sanitize the ice machine for
storage or when it is put back into service. See page 17 for
instructions for cleaning the ice machine.
Figure 46
Back view of
ice machine
Water supply
Electrocution Hazard
Risk of electrical shock or personal injury could occur
due to moving components, if machine compartment
access cover is removed before unplugging the ice
Water valve
Figure 46a
Winterization: If the unit will be exposed to temperatures
of 40°F (5°C) or less, these steps must be followed.
Draining and Removing Water from the IceMaking System with a Gravity Drain.
1. Turn off the water supply to the ice machine.
2. Disconnect the water supply fitting at the inlet of the
water valve. (See Figure 46a).
3. Change the electronic control to the "CLEAN" position
for approximately one (1) minute. This will energize and
open the water valve and remove most of the water
from the water valve and the water valve’s outlet water
line to the reservoir.
4. Change the electronic control to the "OFF" position.
This will energize and open the drain valve to drain the
reservoir and the ice machine drain system.
5. Unplug the ice machine from the electrical outlet.
6. Remove the access cover from the rear of the ice
machine. (See Figure 47).
Figure 47
7. Disconnect the water valve’s outlet water line to the
reservoir and drain the remaining water left in the water
line trap area. (See Figure 48 and 48a).
8. Reconnect the water valve outlet water line.
(See Figure 48 and 48a).
9. Reinstall the ice machine’s access cover.
10. Clean and dry the ice machine’s storage bin.
11. Prop the door open for air circulation to prevent mold
and mildew.
12. Leave the water supply line disconnected or reconnect
the supply line and leave it shut off. Do NOT turn the
water on and allow water to enter back into the water
Draining Water for Factory Installed Drain
Pump Applications
Follow steps 1 through 12 for the gravity drain then do the
13. Install the winterization plug in the water drain hole
inside the ice bin. (See Figure 34).
Figure 48
To disconnect the water outlet
line: Push up on the white collar
and pull the plastic water line
from the bottom of the water
To reconnect the water outlet
line: Simply insert the plastic
tubing into the white collar and
push until it stops (about 1⁄2", 12
mm, of water line will enter the
Figure 48a
Plastic outlet
water line
Figure 49
14. Remove the top clamp from the vent tube, for easier
access for the air hose.
15. Apply air pressure (approximately 10 psi) to the end of
the vent tube which will purge the remainder of the
water from the drain pump and the drain line. (See
Figure 50).
16. Reinstall the vent tube and clamp to the back of the ice
machine and remove the winterization plug from the ice
bin and save it for future use.
To Restart the Ice Machine
1. Reconnect or turn on the water supply line.
2. Reconnect drain tubing if removed.
3. Plug in the power cord to a wall outlet and turn the
ice machine on, (refer to page 16 for turning the ice
machine on and off).
4. Check the water inlet, drain lines, and fittings for any
water leaks.
5. Check drain pump (if equipped) operation by pouring
approximately two (2) quarts of water into the ice
storage bin. The drain pump should activate and
discharge water (refer to Drain Pump on page 7).
Check for water leaks at all hose connections.
Drain Pump Removal Instructions:
Figure 50
1. Unplug the ice machine from the electrical supply and
remove the rear access cover from the ice machine.
(See page 33 for instructions).
2. Remove the front panel and the toe grille from the front
of the ice machine. See Figures 52 and 52a.
3. Remove the front and rear drain pump brackets. See
Figures 53, 53a and 54.
4. Unscrew the 3 hose clamps and remove the 3 hoses
from the front of the drain pump. (See Figure 51).
5. Unscrew the leveling leg in the back corner until the
end of the threaded portion is flush with the threaded
nut insert in the base. (see Figure 51).
these 3 hose
clamps, then
remove the
3 tubes from
the drain
Unscrew the
leveling leg so
the end of the
threads is flush
with the top of
the nut insert.
Figure 51
Drain pump ground
wire connection
Figure 52
Toe grille
Front of ice machine
Figure 52a
Toe grille
Remove the
hex nut on
front drain
pump bracket
with the 3⁄8"
socket then
remove the
Figure 53
#10-24 hex nut
Front drain
pump bracket
Figure 54
carriage bolt
Figure 53a
#10-24 hex nut
Rear drain
pump bracket
carriage bolt
Remove the hex nut on
rear drain pump bracket
with the 3⁄8" socket then
remove the bracket.
Before Calling for Service
6. Rotate the drain pump and remove from the ice
machine, (See Figure 55). It may be necessary to
disconnect the ground wire connection in the back
flange of the cabinet. (See Figure 51).
7. Disconnect the ice machine power cord from the drain
pump (See Figure 56).
8. Drain the water in the drain pump’s reservoir by turning
the pump upside down and allowing water to drain
through the pump’s inlet and vent tube fittings.
9. Installation of drain pump is reverse of this procedure.
Before calling for service, check the following items:
Make sure the ice machine is plugged into an outlet.
Check the outlet for power. Test outlet with lamp to make
certain outlet has power.
Make sure ice machine’s switch is in the “ON” position.
Make sure that there is cold water supplied to the ice
Make sure drain plug on bottom of reservoir is inserted.
Make certain the ice machine is level from front to back and
side to side.
Make certain that the drain line to the ice machine is not
restricted or kinked.
If you are not able to correct the problem, contact your dealer or
the manufacturer.
If You Do Need Service
Figure 55
If you do need service, contact your dealer or Twin Eagles.
In any correspondence, refer to the service number and
serial number of your ice machine which is located on the
upper left hand side of the wall liner. Retain your proof of
.purchase. You may want to record these numbers in Table
A below
For Your Records
Rotate drain pump and remove
from back of ice machine.
Date of Purchase
Dealer’s Name
Dealer’s Address
Dealer’s City
Figure 56
Dealer’s State
Ice machine
power cord
Dealer’s Zip
Appliance Serial Number
Service Number
Date Warranty Card Sent
(Must be within 10 Days of
Additional issues to be inspected by the
installer upon service replacement:
The drain pump must be level.
No pinched water lines.
No interference with electrical cords or wiring.
The drain pump should not set on any obstacles,
wiring, etc.
Secure all hose clamps leading to and from the drain
Insure that the vent tube height is adequate - 18 inches
Insure that drain height is adequate - maximum of 8
Insure that drain length is adequate - maximum of 20
Checked for water leaks after installation of the drain
Check for vibrations caused by improper installation.
Insure that there is no interference with back access
Insure that the hole grommets are in place at each
location so that any vent or drain tubes do not rub on
any sharp surfaces.
Table A
How to Obtain Service
If trouble occurs during normal operation, first check the
troubleshooting guide on page 28 to see if any of these
simple steps may correct the problem. If service becomes
1. If the product is within the first year warranty period,
please call Twin Eagles Customer Service at (562) 8023488 for directions on how to obtain warranty coverage
in your area.
2. If the product is outside of the first year warranty
period, Twin Eagles Customer Service can provide
recommendations of service centers in your area.
3. In all correspondence regarding service, be sure to
give the service number, serial number, located on your
product’s serial plate, and proof of purchase.
4. Try to have information or description of the nature
of the problem, how long the ice machine has been
running, the room temperature, water temperatures,
and any additional information that may be helpful in
quickly solving the problem.
Entire Product
Limited One Year Parts and Labor Warranty
Twin Eagles warrants that it will supply all necessary parts
and labor to repair or replace in the end user’s home or
office, any component which proves to be defective in
material or workmanship, subject to the condition and
exclusions stated below, for a period of one year from the
date of purchase by the end user.
Additional Second Through Fifth Year
Limited Parts Only Warranty
Parts or Service
Not Supplied or Designated by Twin Eagles
The above warranties also do not apply if:
The original bill of sale, deliver date, or serial number
cannot be verified.
Defective parts are not returned for inspection if so
requested by Twin Eagles.
The refrigeration equipment is not in the possession of
the original end use purchaser.
During the four years following expiration of the one year
limited warranty, Twin Eagles will supply replacement parts
for the hermetically sealed refrigeration system which
consists of the compressor, condenser, drier, accumulator,
bypass valve, connecting tubing and the evaporator that
are proven to be defective due to workmanship or materials
subject to the conditions and exclusions below.
The warranties set forth herein are the only warranties
extended by Twin Eagles. Any implied warranties, including
the implied warranty of merchantability, are limited to the
duration of these express warranties. In no event shall
Twin Eagles be liable for any consequential or incidental
damages or expenses resulting from breach of these or any
other warranties, whether express or implied.
The above warranties do not cover:
Some states do not allow the exclusion or limitation of
consequential damages or a limitation on how long an
implied warranty lasts, so the above exclusion or limitation
may not apply to you. This warranty gives you specific legal
rights and you may have other rights that may vary from
state to state.
Shipping costs of replacement parts or returned
defective parts.
Customer education or instructions on how to use the
Any content loss due to product failure.
Removal or installation of product.
Nor do the above warranties cover failure of this product or
its components due to:
Transportation or subsequent damages.
Commercial use or use other than normal household or
small office.
Improper installation, misuse, abuse, accident or
alteration, use of wiring not conforming to electrical
codes, low or high voltages, failure to provide
necessary maintenance, or other unreasonable use.
No person, firm, or corporation is authorized to make any
other warranty or assume any other obligation for Twin
Eagles. These warranties apply only to products used in
any of the fifty states of the United States and the District of
To obtain performance of this warranty, report any defects
Twin Eagles
13259 E. 166th St.
Cerritos, CA 90703
(562) 802-3488
41015772 Rev A
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