DMP Electronics EBOX-ALN3350 User Manual


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DMP Electronics EBOX-ALN3350 User Manual | Manualzz

EBOX-ALN3350

User’s Guide

EBOX-ALN3350 User Manual

Copyright

The information in this manual is subject to change without notice for continuous improvement in the product. All rights are reserved. The manufacturer assumes no responsibility for any inaccuracies that may contain in this document, and makes no commitment to update or to keep current information contain in this manual.

No part of this manual may be reproduced, copied, translated or transmitted, in whole or in part, in any form or by any means without the prior written permission of the DMP Electronics Inc.

 Copyright 2019 DMP Electronics Inc.

Trademarks Acknowledgment

Intel® Apollo Lake is the registered trademark of Intel Corporation. is the registered trademarks of DMP Electronics Inc.

Other brand names, product names or trade names appearing in this document are the properties and registered trademarks of their respective owners. All names mentioned herewith are served for identification purpose only.

Safety Information

WARNING

 Do not expose EBOX to rain or moisture, in order to prevent shock and fire hazard.

 Never install EBOX in wet locations.

 Do not open cabinet to avoid electrical shock. Refer to the nearest dealer for qualified personnel servicing.

 Never touch un-insulated terminals or wire unless power adaptor and display monitor are disconnected.

 Locate EBOX as close as possible to the socket outline for easy access and to avoid force caused by entangling of your arms with surrounding cables from the EBOX.

 When using EBOX, avoid using or installing the modem to the serial port during a storm or a lightning.

 Do not use the modem or a telephone to report a gas leak in the vicinity of the leak.

 USB connectors are supplied with Limited Power Sources.

DO NOT ATTEMPT TO OPEN OR TO DISASSEMBLE THE CHASSIS (ENCASING)

OF THIS PRODUCT. PLEASE CONTACT YOUR NEAREST DEALER FOR

SERVICING FROM QUALIFIED TECHNICIAN.

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EBOX-ALN3350 User Manual

Regulatory

FCC Class A Note

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part

15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference in which case the user will be required to correct the interference at his own expense.

Testing was done with shielded cables. Therefore, in order to comply with the FCC regulations, you must use shielded cables with your installation.

WARNING

This product complies with EN55022 class A. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.

Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the interference - causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Department of

Communications.

Manufacturer’s Declaration of Conformity

This equipment has been tested and found to comply with the requirements of European Community Council

Directives 89/336/EEC & 73/23/EEC relating to electromagnetic compatibility and product safety respectively.

Attention

This product has been designed and certified to comply with certain regulatory requirements pertaining to

Information Technology Equipment. This product has not been designed for use as a medical device. Without limitation of the foregoing, this product is not intended and has not been certified for use in a hospital or clinical environment to diagnose, treat, or monitor patients under medical supervision, and is not intended and has not been certified to make physical or electrical contact with patients, nor to transfer energy to or from patients and/or to detect such energy transfer to or from patients.

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EBOX-ALN3350 User Manual

Purchase Agreement

Purpose:

In accordance to the general commercial conduct of Trust and Fair Trade, herewith below is the agreement for the protection for both parties, DMP and Users in pursuant of trading.

Product Description:

With this product, herewith known as EBOX-ALN3350 which is a simplified & an economical design of an embedded device for Special Purpose Personal Computing. The basic specification of this product is comprised of

Intel® Apollo Lake N3350 processor, 4GB SO-DIMM DDR3L memory, HDMI, VGA output, four USB3.0 ports,

RS-232, RS-485, RS-422 3-in-1 Serial port and two 1G LAN Interfaces.

Distribution Convention:

1.

This Product includes a PC and a power supply unit. Upon receiving this product, please refer to user manual to check for the contents and appearance of this product; contact the nearest dealer or DMP office for any defective or missing parts immediately. The supplier will not be responsible for any reported discrepancy there after the expiration period of 3-days from the received date.

2.

In consideration of transportation and the cost of storage, the supplier provides to the distributors a warranty of 12 months. This warranty covers the failure caused by hardware breakdown (excluding hard drives), but does not cover the act of misuse and mishandling.

3.

The supplier will not accept unknown post, therefore if you wish to repair or to return your goods – kindly please contact your nearest dealer to make your declaration, and at the same time, apply for an RMA number (RMA stands for Return Merchandise Authorization – please ask for RMA form and fill-up for authorization).

4.

The freight for return goods for repair will follow the International customary practice and convention: Both parties is to pay for freight of one shipment each. The shipper is required to prepay the freight from the place of origin (This means that the returnee (user) covers the freight for return goods, while the Supplier covers the freight for goods after the repair).

5.

Obsolete warranty is referred to as: (1) Expiration of warranty or (2) Damage due to misuse within warranty.

The Supplier will be taken into consideration of the circumstances, to provide repair service with charges expense for obsolete warranty. This expense includes the cost of material and the cost of labor.

Note: If there is other particular issue, not listed in the above conditions, both parties agreed to follow the

General Law of Commerce with fair and reasonable discussion in handling and resolving the argument.

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EBOX-ALN3350

Contents

Chapter 1

07 Unpacking EBOX Mini PC

Chapter 2

10 EBOX-ALN3350 Overview

11 EBOX-ALN3350 Internal description

12 Appearance Diagram

13 System Specifications

14 Peripherals

Chapter 3

17 BIOS Reconfiguring

17 Load Default Setting

18 COM Setting (RS-232/485/422)

20 AT Mode Setting (Auto Power On Function)

21 Serial Port Console Redirection

21 OS Selection

23 PXE diskless boot Selection

24 Drivers Installation Guide

24 Chipset driver

25 Graphic driver

26 Audio driver

27 LAN driver

28 TXE driver

29 iRMT driver

30 ISH driver

Chapter 4

32 Onboard Connectors Summary

33 Pin Assignments

Chapter 5

38 Taking Care of EBOX

40 Troubleshooting

Chapter 6

43 Terms and Condition

43 Warranty

43 Service and Support

43 Return Merchandise Authorization (RMA) Policy

43 Shipping Policy

User Manual

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User Manual EBOX-ALN3350

Chapter

1

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EBOX-ALN3350 User Manual

Unpacking EBOX Mini PC

Component List:

Item No. Description

1 EBOX-ALN3350 Mini PC

2 40W Power Adaptor, Vin: 100~240V AC 50~60Hz

3 Power cable (available US, UK, EU, AU types )

4 VESA screw

Note : The accessories are subject to change without immediate notice.

Check before Use

1. EBOX-ALN3350 Unit 2. 40W Power adapter

3. Power cable 4. VESA screw

Quantity x1 x1 x1 x4

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EBOX-ALN3350 User Manual

Preface

EBOX-ALN3350 Mini PC

EBOX-ALN3350 is powered by Intel® Apollo Lake N3350 processor, and 4GB SO-DIMM DDR3L module that handles processing efficiently and provides fast performance. It is a revolutionary device designed for limited physical space and temperature concerns. No matter you are in a jammed office, a crowded place, or public transportation, EBOX-ALN3350 can be easily integrated with VESA monitor to access at any time.

EBOX-ALN3350 can be attached to any VESA mounting fixture; allowing it to be securely mounted onto desks, walls, or buildings, and thereby optimizes your work area. It can also attach directly to any size LCD for a mobile system for the use at trade shows, presentations, promotions, etc.

With FANLESS design, it’s ideal to be used in the environment where temperature demand is critical.

EBOX-ALN3350 supports Windows 10, Windows 10 IoT and Linux to meet ready-to-market demand and provide competitive advantages for customers.

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User Manual EBOX-ALN3350

Chapter

2

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EBOX-ALN3350 User Manual

EBOX-ALN3350 Overview

Front Panel

A: VGA port

Support VGA display

E

C

D

B

A

B: USB 3.0 port

Connection for external USB devices

C: COM port (RS-232/485/422)

Connection for serial port

D: Power LED

LED lights up when the system is turned on

E: Power Button

For system power on/off

Note: The COM port can function as RS-232/485/422 port. Change default setting RS-232 to RS-485 or RS-422 in BIOS menu before using. Instruction refer page 17, 18.

Back Panel

J

I

H

H

F

G

F

G

F: USB 3.0 port

Connection for external USB devices

G: RJ-45 LAN Jack

Realtek 8111H GigaLAN

H: HDMI Output port

Support HDMI display

I: Mic in/Line out phone jack

Realtek ALC662VD Mic in/Line out combo jack

J: Power Jack

Volt: DC 12V input only

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EBOX-ALN3350

EBOX-ALN3350 Internal description

User Manual

Optional item MINIPCIE-WLAN-159H Wi-Fi/BT module info www.compactpc.com.tw

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EBOX-ALN3350

Appearance Diagram

User Manual

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EBOX-ALN3350 User Manual

Specifications

CPU

RAM

BIOS

Expansion

Display

Audio

LAN

Disk Support

Internal I/O

External I/O

Intel® Apollo Lake N3350 Dual Core 1.10GHz, 2.40GHz (Burst)

DDR3L 1866MHz memory support up to 8GB in SO-DIMM slot x1

AMI BIOS

Full-size MiniPCIe x1 (co-lay mSATA for Storage)

Half-size MiniPCIe x1

SIM card slot (Function via Full-size MiniPCIe)

Intel® HD Graphics with MultiDisplay support

HDMI : Maximum resolution support up to 3840 x 2160 @ 30Hz

VGA: Maximum resolution support up to 1920 x 1200 @ 60Hz

Realtek ALC662VD

Realtek 8111H GigaLAN x2 (Built-in PXE diskless boot) mSATA x1

4 ‐ pin wafer for SATA power output x1

5-pin header for SMBus x1

USB 2.0 x2 (pin type)

SATA device x1

SIM card holder x1

MiniPCIe slot / mSATA x1

Half-size MiniPCIe slot x1

HDMI V1.4 x2

(RS-232/485/422)

USB 3.0 x4

15‐pin D‐sub connector for VGA x1 RJ45 connector for GigaLAN x2

9 ‐ pin D ‐ sub connector for COM x1 ‐ out / MIC ‐ in x1

Power Requirement 12VDC standard input from power jack

Operating Temperature 0 ℃ to 60 ℃ (with Airflow)/ -10 ℃ Bootable

Dimension 115 x 115 x 48.5 mm

N.W 660g

Windows 10, Linux O/S Support

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EBOX-ALN3350

Peripherals

Connecting the Power Adaptor

A

Connecting the Monitor

User Manual

A: DC power Jack

EBOX-ALN3350 use [email protected]

AC adapter with power cable for the power source

B: VGA Connection

Connecting VGA display via VGA cable

B

C: HDMI Connection

Connect HDMI display via HDMI cable

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C

C

14

EBOX-ALN3350 User Manual

Peripherals

Connecting Input & Output ports

EBOX-ALN3350 provides 4 external USB ports (2 at front, 2 at rear).

D: USB 3.0 port

Connection for external USB devices, supports up to 5Gbps data transfer rate

E D

F

D

E: Serial port (RS-232/485/422)

Connection for serial port interface devices

H

D

G

D

G

F: Power LED

Power LED lights up when the system turned on

G: RJ-45 LAN

RJ-45 LAN jack for Ethernet connection

H: Microphone/ Earphone

This connector can functions as audio Line out and

Mic in jack with compatible cables and devices

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User Manual EBOX-ALN3350

Chapter

3

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EBOX-ALN3350 User Manual

BIOS Reconfiguring

Load Default Setting

1.

AMI BIOS is used in EBOX; To reconfigure the hardware, press <Del> or <Esc> key to enter

BIOS setup main menu.

2.

Press “F3” key to load optimized defaults as below:

3.

After setting, please press “F4” key to save & exit.

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EBOX-ALN3350 User Manual

Hot key

Press <F7> after boot up, a shortcut boot up device select menu will appear. Use direction key to select boot device and enter to boot up.

BIOS COM Setting (RS-232/485/422)

1.

Press <Del> or <Esc> key to enter BIOS menu after boot up, then press <Tab> and move to

“Advanced” and “Super IO Configuration”.

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EBOX-ALN3350

2.

Move to “Serial Port 1 Configuration”.

3.

Next to Transmission Mode and select COM port Mode.

4.

Press “F4” key to save & exit.

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User Manual

19

EBOX-ALN3350 User Manual

AT Mode Setting (Auto Power On Function)

DMP Electronics Inc.

EBOX-ALN3350 supports “Auto Power On function”, system will boot up automatically after power restored.

1.

In BIOS Menu, move to “Chipset” and “South Cluster Configuration”.

2.

Set “System State after Power Failure” as “Always On”, press “F4” key to save & exit.

20

EBOX-ALN3350 User Manual

Serial Port Console Redirection

1.

Move to “Advanced” and set “Console Redirection” as “Enabled”.

2.

Set “Terminal Type” as “VT100+”, press “F4” key to save & exit.

Terminal Type Emulation:

[ANSI]: Extended ASCII char set;

[VT100]: ASCII char set;

[VT100+]: Extended VT100 to support color, function keys, etc.

[VT-UTF8]: Uses UTF8 encoding to map Unicode chars onto 1 or more Bytes.

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EBOX-ALN3350 User Manual

OS Selection

1.

Move to “Advanced” for “OS selection” and set OS mode:

Three optional settings: [Windows], [Intel Linux] and [MSDOS].

Note: User need to go to this item to select the OS mode before installing corresponding OS drivers, otherwise problems will occur when installing drivers.

3.

After setting, press “F4” key to save & exit.

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EBOX-ALN3350 User Manual

PXE diskless boot Selection

1.

Move to “Advanced” for “Network Stack Configuration” and make further setting.

2.

Set “Network Stack” Enabled and Ipv4 & Ipv6 PXE Support will appear.

Note: Ipv4 & Ipv6 stand for Internet Protocol version 4 & 6, when set to Enabled, PXE diskless boot will be created.

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EBOX-ALN3350 User Manual

Drivers Installation guide

Under Windows 10, the following drivers need to be installed manually.

1.

Chipset:

2.

Graphic

3.

Audio

4.

LAN

5.

TXE

6.

iRMT

7.

ISH

Please download above drivers from EBOX website.

Chipset driver: (Intel

®

Chipset Device Software)

1.

Unzip the downloaded file and execute SetupChip.exe, then click “Next” to install:

2.

A license agreement message will pop out, click Accept and install.

3.

Click Finish to complete the setup process.

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EBOX-ALN3350 User Manual

Graphic driver:

1.

Execute igxpin.exe and click “Next” to install:

2.

A license agreement message will pop out, click Accept and install.

3.

After installed, select “Yes, I want to restart this computer now” and click Finish to reboot.

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EBOX-ALN3350 User Manual

Audio driver:

1.

Execute Setup.exe and installer will pop out, then click “Next” to install:

2.

After installed, select “Yes, I want to restart this computer now” and click Finish to reboot.

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EBOX-ALN3350 User Manual

LAN driver:

1.

Execute Setup.exe and InstallShield Wizard will pop out, then click “Next” to install:

2.

After installed, click “Finish” to exit the wizard.

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EBOX-ALN3350 User Manual

TXE driver: (Intel

®

Trusted Execution Engine)

Trusted Execution Engine is a computer hardware technology primary goals are: Attestation of the authenticity of a platform and its operating system.

1.

Execute SetupTXE.exe and click “Next” to install:

2.

Check “I accept the term in the License Agreement and click “Next” to install.

3.

Click “Finish” after successfully installed.

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EBOX-ALN3350 User Manual

iRMT driver: (Intel

®

Ready Mode Technology)

With Intel® Ready Mode Technology (Intel® RMT), system can deliver the latest updates so users don't have to worry about missing out. Intel® RMT provides with an alternative to the traditional PC sleep state.

When system receives incoming emails, real-time news, social media posts, and weather alerts—all while minimizing power consumption when it isn’t actively being used.

1.

Execute Setup.exe and click “Next” to install:

2.

Check “I accept the term in the License Agreement and click “Next” to install.

3.

Click “Finish” after successfully installed.

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EBOX-ALN3350 User Manual

ISH driver: (Intel

®

Integrated Sensor Solution)

Intel® Integrated Sensor Solution installs Intel Integrated Sensor Solution driver to EBOX.

1.

Double click SetupISS.exe and click install.

2.

Click “Finish” after successfully installed.

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User Manual EBOX-ALN3350

Chapter

4

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EBOX-ALN3350 User Manual

Onboard Connectors Summary

No.

J1

Summary Table for CPU Board

Description Type of Connections

DDR3L SO-DIMM Slot SO-DIMM slot

J5

J6

J7

J8

J2

J3

J4

J9

J10

J11

J12

J13

Power DC Jack

HDMI x 2

VGA

SATA

SATA power output

Full-size mPCIe/ co-lay mSATA

Half-size mPCIe

Ethernet x 2

SIM card holder

Audio jack

USB 3.0 x 4

COM (RS-232/485/422)

DC Jack connector

HDMI connector

D-Sub connector

SATAIII port connector

2.54mm 4-pin header mPCIe connector mPCIe connector

G-LAN RJ45 connector

SIM card holder

Mic in/Line out Combo connector

USB 3.0 connector

2.0mm 9-pin header

Pin nbrs.

204-pin

2-pin

19-pin

15-pin

7-pin

4-pin

52-pin

52-pin

8-pin

6-pin

2-pin

9-pin

9-pin

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EBOX-ALN3350 User Manual

Pin Assignments

J2: DC Power Input

Pin #

1

2

Signal Name

+12VDC

GND

J3: HDMI

Pin # Signal Name Pin # Signal Name

1 TMDS_Data2+ 11 TMDS CLK Shield

2 TMDS_Data2_Shield 12

3 TMDS_Data2- 13

TMDS_CLK-

CEC

6

7

4 TMDS_Data1+ 14

5 TMDS_Data1_Shield 15

TMDS_Data1- 16

Reserved

SCL

SDA

TMDS_Data0+ 17 DDC/CEC_GND

8 TMDS_Data0_Shield 18

9 TMDS_Data0- 19

+5V Power

Hot Plug Detect

10 TMDS_CLK+

J4: VGA – 15-pin D-Sub connector

Pin # Signal Name Pin # Signal Name Pin # Signal Name

1

2

MR

MG

6

7

GND

GND

11

12

NC

VCC

3

4

MB

NC

8

9

GND

NC

5 GND 10 GND

J5: SATAIII connector

Pin # Signal Name Pin # Signal Name

13

14

15

HYSYNC

VSYNC

VCC

1

2

3

GND

Transmit+

Transmit-

5

6

7

Receive-

Receive+

GND

4 GND

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EBOX-ALN3350

J7: Full-size mPCIe

User Manual

3.3V

GND

1.5V

UIM_PER

UIM_DATA

UIM_CLK

UIM_PESET

UIM_VCCP / NC

GND

W_DISABLE#

RESET#

3.3V

GND

1.5V

SMB_CLK

SMB_DATA

GND

USB_D-

USB_D+

GND

LED_WWAN# / NC

LED_WLAN# / NC

LED_WPAN# / NC

1.5V

GND

3.3V

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18

20

22

24

26

28

30

32

42

44

46

48

34

36

38

40

50

52

Pin N/B

2

4

6

8

10

12

14

16

Mini PCI Express x1

Mechanical Key

Pin N/B

1 WAKE#

3 COEX1 / NC

5 COEX2 /NC

7 CLKREQ#

9 GND

11 REFCLK-

13 REFCLK+

15 GND

17 Reserved / NC

19 Reserved / NC

21 GND

23 PERN0 / MSATA_RXP

25

27

29

31

51

PERP0 / MSATA_RXN

GND

GND

PERTN0 / MSATA_TXN

33 PERTP0 / MSATA_TXP

35 GND

37 GND

39 3.3V

41 3.3V

43 GND

45 Reserved / NC

47 Reserved / NC

49 Reserved / NC

MSATA_DET

34

EBOX-ALN3350

J8: Half-size mPCIe

User Manual

3.3V

GND

1.5V

LFRAME_N

LAD3

LAD2

LAD1

LAD0

GND

W_DISABLE#

RESET#

3.3V

GND

1.5V

SMB_CLK

SMB_DATA

GND

USB_D-

USB_D+

GND

LED_WWAN# / NC

LED_WLAN# / NC

LED_WPAN# / NC

1.5V

GND

3.3V

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18

20

22

24

26

28

30

32

42

44

46

48

34

36

38

40

50

52

Pin N/B

2

4

6

8

10

12

14

16

Mini PCI Express x1

Pin N/B

1 WAKE#

3 SERIRQ

5 COEX2 / NC

7 CLKREQ#

9 GND

11 REFCLK-

13 REFCLK+

15 GND

Mechanical Key

17 PLTRST_N

19 LPC_CLK

21 GND

23 PERN0

25

27

29

31

51

PERP0

GND

GND

PERTN0

33 PERTP0

35 GND

37 GND

39 3.3V

41 3.3V

43 GND

45 Reserved / NC

47 Reserved / NC

49 Reserved / NC

Reserved / NC

35

EBOX-ALN3350 User Manual

J10: LAN: RJ-45 connector

Pin # Signal Name Pin # Signal Name

1 TP0+ 5 TP2-

2

3

TP0-

TP1+

6

7

TP1-

TP3+

4 TP2+ 8 TP3-

J10: LAN: RJ-45 connector

Pin # Signal Name Pin # Signal Name

1

2

SIM-VCC

SIM-RST

4

5

GND

SIM-VPP

3 SIM-CLK 6 SIM-IO

J12: USB 3.0 connector

Pin # Signal Name Pin # Signal Name

1 5V 6 Receive+

2

3

DATA-

DATA+

7

8

GND

Transmit-

4 GND 9

5 Receive-

J13: RS-232/485/422 9-pin D-Sub connector

Pin # Signal Name

Transmit+

3

4

1

2

LEDS: POWER ON/ OFF

5

LED Color

Blue

DCD/ RS-422 TX-/ RS-485 DATA-

RXD/ RS-422 TX+/ RS-485 DATA+

TXD1/ RS-422RX+

DTR1/ RS-422RX-

GND

State

Power On

Pin # Signal Name

6 DSR1

7

8

RTS1

CTS1

9

- -

R|1

- -

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User Manual EBOX-ALN3350

Chapter

5

37

EBOX-ALN3350 User Manual

Taking Care of EBOX

This section provide guidelines on using EBOX-ALN3350 – Safe using, Storing and Handling.

Storing

Do not place EBOX in a location that is subject to:

 Heating sources, such as stove, oven, heater, radiator or air duct

 Direct contact from sunlight

 Rain or moisture area

 Excessive dust accumulation area

 High humidity place

 Constant or occasional mechanical movement, vibration or shock

 Strong magnets or magnetic fields or magnetically unshielded speakers

 Out of the operating temperature

Do not place other electronic device or electrical equipment near EBOX. The electromagnetic field of EBOX may cause interference subjecting to malfunction.

Provide adequate air ventilation (circulation) to prevent internal buildup of heat. Do not place EBOX near behind the curtains or draperies, in between two books that block its ventilation slots. Leave a space of at least 8 inches (20cm) behind the sides and back panel of the EBOX.

Change of environmental temperature: Problems may occur when there is a sudden change of environmental temperature, or if the EBOX is brought directly from a cold location to a warm one, moisture may condense inside EBOX. Turn off the device, and contact your nearest dealer.

Check the surrounding appliance(s) before using EBOX. Since the EBOX uses high-frequency radio signal and may interfere with radio or TV reception causing interference or poor signal display. When happens, relocate the EBOX by a suitable distance away from it.

Do not drop EBOX from working table nor place heavy objects on top of it.

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EBOX-ALN3350 User Manual

Cleaning EBOX

Clean EBOX with a soft, dry cloth or a soft cloth lightly moistened with a mild detergent solution.

Do not use any type of abrasive pad, scouring powder, or solvent such as alcohol or benzene, as these may damage the finish of EBOX.

When a solid object falls or a liquid spills onto EBOX, turn off EBOX immediately; unplug the LAN and power cables. Contact a qualified person or your dealer to check the EBOX before you use it again.

Always disconnect the power cord from the power source before cleaning EBOX.

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EBOX-ALN3350 User Manual

Troubleshooting

This section describes the techniques of resolving some basic problems that you encounter when using EBOX. For more troubleshooting guidelines, please contact your nearest dealer for technical support.

Troubleshooting EBOX

A. EBOX does not start –

Make sure EBOX is properly secured and plugged into a power source before it is turned on.

Make sure the power indicator shows the power is on.

When EBOX unit is plugged into a power strip or the UPS (Uninterruptible Power Supply), make sure the power strip or UPS is turned on and working normally.

Check if your display monitor is properly plugged into a power source and turned on. Make sure the brightness and contrast controls are adjusted correctly. See the manual that came with display (monitor) for details.

Check if power control button function well by removing the AC adaptor. Wait for one minute, and then reattach all power connection before pressing the power button.

Condensation may cause EBOX malfunction for a while. If happens, do not use EBOX for at least one hour.

When all above guidelines checked and EBOX unit still not work. Remove the power adaptor from EBOX, unplug the power supply, and plug it in again. Then turn on the power.

B. BIOS Error Message –

BIOS error message appears when EBOX starts

If BIOS error message appears, press any key to resume or, press <DEL> to enter BIOS setup main menu, follow these steps:

1.

Press <Del> or <Esc>, and the BIOS Setup main menu appears, check if storage is detected. If it is not detected, use Direction keys <↑↓> to choose “AUTO” and then go back to the main menu by pressing

<Esc>. Move your cursor down with Direction keys <↓>, and press F4 to “Save and Exit”,

2.

Go to “Save & Exit” menu using the Direction keys <↑↓> and choose the option “Restore Defaults”, then press <Enter>. A message dialog appears as seen below, hit “Y” key and presses <Enter> to save and recover to the factory setting.

“Restore Defaults (Y/N)? Y”

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EBOX-ALN3350 User Manual

(BIOS Setup menu “Save & Exit”)

C. “Operating System Not Found” –

A message indicating “Operating system not found” appear when unit starts (Windows won’t start)

Enter BIOS setup main menu by pressing <DEL> key, be sure that the C: drive is enable.

If Windows still does not start, follow these steps to initialize the BIOS:

1.

Turn off EBOX unit.

2.

Remove any peripheral devices connected to EBOX unit.

3.

Restart EBOX unit.

4.

Press <Del> or <Esc> to enter BIOS Setup main menu window.

5.

Follow the steps as written in item B. BIOS error message.

If EBOX unit connected to a CD/ DVD or USB Drivers, remove all peripherals. And restart to check if

Windows operating system starts properly. If EBOX unit continues to display the message “Operating system not found,” and Windows does not start, please contact nearest dealer for servicing.

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DMP Electronics Inc.

User Manual EBOX-ALN3350

Chapter

6

42

EBOX-ALN3350 User Manual

Terms and Conditions

Warranty

The warranty terms for EBOX are twelve (12) months from the shipped month. During the warranty period, DMP

Electronics will repair replace the product covered under this limited warranty.

Service and Support

DMP Electronics Inc. provides the technical support for hardware problems with your system throughout the warranty period. The technical support service is limited to configuration and operation of EBOX sold by DMP

Electronics Inc. The technical support service does not offer software tutoring or training.

Return Merchandise Authorization (RMA) policy

If the DMP staff or dealer determines that a part is defective. Purchaser must call our technical support service to obtain an RMA number before attempting to return any part. Please refer to your nearest dealer for:

To obtain an RMA number, Purchaser must follow procedures as below

1.

Complete the DMP Electronics Inc. standard RMA Form and fax back to the RMA Department.

2.

The RMA Number must be used within 7 DAYS.

3.

The RMA Number must be shown clearly on your shipping label.

4.

DMP Electronics Inc. must receive all Returns before a replacement will be sent.

5.

Repair cost depends on the parts, damage reasons, and whether under warranty period…etc. The Seller will charge the Purchaser in a reasonable price.

6.

A copy of the invoice for the RMA product(s) will also be shipped to Purchaser.

7.

The freight of return to DMP Electronics Inc. is charged to the Purchaser's account and accompanied by an

RMA number. Any Returns with freight collect will be refused and returned to you. After Repairing, the cost of freight will be paid by Seller.

8.

DMP Electronics Inc. must receive all returned goods within the warranty period.

Shipping Policy

The Purchaser must pre-pay shipping for any defective system or parts returned under the warranty. DMP

Electronics Inc. shall not be liable for risk of loss or damage during shipment of the returned system or parts if you fail to insure the shipment. All products must be shipped back to DMP Electronics Inc. in original or equivalent packaging. DMP Electronics Inc. will ship the repaired or replacement product(s) to the Purchaser by freight prepaid. Purchaser assumes the risk of loss. DMP Electronics Inc. shall not be responsible for failure of the delivery service to make on-time delivery.

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