Kodak 6900 User manual

Kodak 6900 User manual
A190_0001HA
User Guide
November 2018
Table of Contents
1 Overview
System Requirements..................................................................................................................................... 1-1
Printer Specifications...................................................................................................................................... 1-1
Printer Supplies ................................................................................................................................................1-3
Paper and Ribbon ......................................................................................................................................1-3
Thermal Printer Cleaning Kit ................................................................................................................. 1-4
Packing and Transporting the Printer.........................................................................................................1-5
Getting Help......................................................................................................................................................1-5
Online User Guide ...........................................................................................................................................1-5
2 Setting Up the Printer
Identifying Printer Parts .................................................................................................................................2-1
Preparing the Printer for Use .......................................................................................................................2-2
Installing the Trim Tray...........................................................................................................................2-2
Installing the Exit Tray.............................................................................................................................2-2
Connecting the Power Cord and the USB Cable ..............................................................................2-3
Turning On the Printer ..................................................................................................................................2-4
Handling and Storing the Paper and Ribbon............................................................................................2-4
Loading the Paper...........................................................................................................................................2-5
Loading the Ribbon....................................................................................................................................... 2-12
Starting the Software Operator Control Panel...................................................................................... 2-16
Making a Status Print .................................................................................................................................. 2-17
3 Maintaining the Printer
Performing Routine Maintenance ...............................................................................................................3-1
Cleaning the Exterior ................................................................................................................................3-1
Cleaning the Thermal Print Head and the Peel Roller.....................................................................3-2
Cleaning the Platen and Pinch Rollers.................................................................................................3-4
Cleaning the Cleaning Roller .................................................................................................................3-6
4 Operating the Printer
Making Prints................................................................................................................................................... 4-1
Handling and Storing Prints ......................................................................................................................... 4-1
Operator Panel Lights ...................................................................................................................................4-2
Printer Settings................................................................................................................................................4-3
5 Troubleshooting
Resolving Operator Panel Status/Error Messages ...............................................................................5-2
Clearing a Paper Jam .....................................................................................................................................5-3
Repairing a Damaged Ribbon ......................................................................................................................5-5
Recovering from a Power Interruption......................................................................................................5-7
Appendix A: Safety and Regulatory Information
Important Safety Information......................................................................................................................A-1
iii
Table of Contents
Safety Labels ...................................................................................................................................................A-2
Acoustic Level.................................................................................................................................................A-3
Disposal............................................................................................................................................................A-3
EU Reach ..........................................................................................................................................................A-4
EU Simplified Declaration of Conformance ............................................................................................A-4
Appendix B: Regulatory Compliance
United States....................................................................................................................................................A-1
Canada...............................................................................................................................................................A-1
Korea ..................................................................................................................................................................A-1
China .................................................................................................................................................................A-2
iv
1
Overview
The KODAK 6900 Photo Printer is a roll-fed printer that:
• Uses thermal dye-sublimation technology
• Provides a printing resolution of 300 dpi, continuous tone
• Produces single-sided prints in landscape, portrait, and
square layouts
• Offers satin and glossy finishes
• Has a cutter that cuts the paper horizontally
System Requirements
• Computer with WINDOWS 7, WINDOWS 8, or
WINDOWS 10 Operating System
• Minimum 1.0 GHz CELERON Microprocessor
• Minimum memory requirement is determined by your
operating system
• Minimum 2 GB of available hard disk space
• USB High Speed (2.0) compliant host device
Printer Specifications
Dimensions
November 2018
Width
29 cm (11.42 in.)
Depth, with
exit tray
54.61 cm (21.5 in.)
Depth, without
exit tray
37.5 cm (14.76 in.)
Height
34.5 cm (13.58 in.)
Weight, without ribbon and
paper
17.46 kg (38.5 lbs)
Operating
environment
Temperature
15 to 35° C (59 to 95° F)
Relative
humidity
20 to 90% non condensing
Power voltage/frequency
(auto detection in the
prescribed range)
100-240 V / 50-60 Hz
Power consumption
Less than 5.5 Amps at 100 V AC or
2.4 Amps at 240 V AC
1-1
Overview
1-2
Print sizes—6R, borderless
2 x 6 in (5.1 x 15.2 cm)
3 x 6 in (7.6 x 15.2 cm)
4 x 6 in (10.2 x 15.2 cm)
6 x 6 in (15.2 x 15.2 cm)
6 x 8 in (15.2 x 20.3 cm)
6 x 12 in. (15.2 x 30.5 cm)
6 x 14 in. (15.2 x 35.6 cm)
6 x 18 in. (15.2 x 45.7 cm)
6 x 20 in. (15.2 x 50.8 cm)
Print sizes—6R, bordered
4 x 6 in. - 3.5 x 5 in. (10.2 x 15.2 cm
- 8.9 x 12.7 cm) with border
6 x 6 in. - 5 x 5 in. (12.7 x 12.7 cm)
with border
6 x 8 in. - 5 x 7 in. (12.7 x 17.8 cm)
with border
Print sizes—5R, borderless
3.5 x 5 in. (8.9 x 12.7 cm)
5 x 5 in. (12.7 x 12.7 cm)
5 x 7 in. (12.7 x 17.8 cm)
5 x 10 in. (12.7 x 25.4 cm)
5 x 15 in. (12.7 x 38.1 cm)
5 x 20 in. (12.7 x 50.8 cm)
Print sizes—5R, bordered
5 x 5 in. - 4 x 4 in. (10.2 x 10.2 cm)
with border
5 x 7 in. - 4 x 6 in. (102 x 152 mm)
with border
November 2018
Overview
Printer Supplies
Go to www.kodakalaris.com/go/printerupdates for information on
ordering supplies.
Paper and Ribbon
Paper and ribbon are sold separately.
IMPORTANT: For best results, replace the paper and ribbon at the
same time. Used ribbon is safe for land-fill disposal. Do
not recycle used ribbon.
KODAK Photo Print Kit 6900 / 6R Specifications
Storage
specifications
40-85° F (50-30° C)
60% relative humidity or lower
Capacity*
750 - 4 x 6 in. (10 x 15 cm) prints, paper, and
ribbon** or
375 - 6 x 8 in.(15 x 20.3 cm) prints, paper, and
ribbon**
Paper and ribbon
width
6 in. (15 cm)
Ribbon patch length
8 in. (20.3 cm)
* The paper roll contains a small amount of additional paper to
allow for the extra feed when loading the paper.
** Paper and ribbon rolls contain material to make the stated print
quantity. Actual number of prints will vary depending on mix of
6 x 8 in. and 4 x 6 in. prints produced.
November 2018
1-3
Overview
KODAK Photo Print Kit 6900 / 5R Specifications
Storage
specifications
40-85° F (50-30° C)
60% relative humidity or lower
Capacity*
750 - 3.5 x 5 in. (8.9 x 12.7 cm) prints, paper,
and ribbon** or
375 - 5 x 7 in.(12.7 x 17.8 cm) prints, paper,
and ribbon**
Paper and ribbon
width
5 in. (12.7 cm)
Ribbon patch length
8 in. (20.3 cm)
* The paper roll contains a small amount of additional paper to
allow for the extra feed when loading the paper.
** Paper and ribbon rolls contain material to make the stated print
quantity. Actual number of prints will vary depending on mix of
3.5 x 5 in. and 5 x 7 in. prints produced.
Thermal Printer Cleaning
Kit
Use the KODAK Thermal Printer Cleaning Kit when performing
routine maintenance on the printer (see page 3-2).
KODAK Thermal Printer Cleaning Kit
Catalog Number
172-1117
Contents
10 individually packaged alcohol pads
CAUTION:
Alcohol is a flammable liquid. It can cause eye irritation and
dry skin. Wash your hands with soap and water following
any maintenance procedures where you use alcohol pads.
1-4
November 2018
Overview
Packing and Transporting the Printer
CAUTION:
The printer weighs approximately 17.46 kg (38.5 lbs). Use
caution when moving the printer. Shipping the printer with
paper and ribbon installed can cause damage to the printer.
1. Remove the paper and ribbon from the printer.
2. Remove the:
• exit tray
• trim tray
3. Repack the printer, trim tray, and exit tray in the original
packing box. See the packing/unpacking instructions included
with the box.
Getting Help
Help with your printer is available from the following sources:
• “Chapter 5 Troubleshooting” in this user’s guide
• Service and Support
Online User Guide
For the latest user guides:
1. Go to www.kodakalaris.com/go/printerupdates.
2. Select:
• Standalone Printers
• the KODAK 6900 Photo Printer from the drop-down menu
• the document that you wish to view from the drop-down
menu
• your language
3. Click the link for the guide.
Note: The Guides are in PDF format; ADOBE ACROBAT Reader
is required to read them. Follow the on-screen directions
to install ADOBE ACROBAT Reader if you do not already
have it installed on your system.
November 2018
1-5
2
Setting Up the Printer
Identifying Printer Parts
1
4
2
5
3
1.
2.
3.
4.
5.
November 2018
Door latch
Paper flange with gear (green)
Paper flange without gear (black)
Exit tray
Trim Tray
2-1
Setting Up the Printer
Preparing the Printer for Use
CAUTION:
The printer weighs approximately 17.46 kg (38.5 lbs). Use
caution when moving the printer.
Note: Keep the carton and packaging in case you ever need to
transport the printer.
Installing the Trim Tray
1. Insert the trim tray on the front of the printer.
Note: If the trim tray is not inserted properly, a paper jam can
occur.
Trim Tray
A190_0004AA
Installing the Exit Tray
1. Install the exit tray.
Exit Tray
A190_0005AA
2-2
November 2018
Setting Up the Printer
Connecting the Power Cord If you received more than one power cord with your printer, make
sure to use the correct power cord for your region.
and the USB Cable
1. Move the power switch to the Off ( ) position.
CAUTION:
The power outlet must be grounded. An ungrounded outlet
can cause fire, electric shock, or harmful interference to
nearby electrical devices.
2. Connect the power cord to the power connector on the back
of the printer and to a grounded power outlet.
Power Cord
A190_000
3. Connect the USB cable (not included) to the USB connector
on the back of the printer and to the USB connector on the
computer.
USB Cable
A190_0
November 2018
2-3
Setting Up the Printer
Turning On the Printer
Move the power switch to the On ( | ) position.
On the operator panel, the Power light illuminates.
To turn off the printer, move the power switch to the Off ( )
position.
Handling and Storing the Paper and Ribbon
For the best quality prints, carefully handle and store the paper
and ribbons.
• To avoid fingerprints, handle the ribbon by the spool ends and
the paper by the edges. Do not touch the ribbon material or
the glossy sides of the paper.
• Store the paper and ribbons away from direct sunlight, at a
temperature of 30° C (86° F) or lower and a relative humidity
of 60% or lower.
2-4
November 2018
Setting Up the Printer
Loading the Paper
Make sure that you have the KODAK Photo Print Kit 6900 / 6R
available (see “Printer Supplies” on page 1-3).
1. Make sure that the power switch is in the On ( | ) position.
2. Remove the exit tray.
Exit Tray
3. Remove and empty the trim tray.
Trim Tray
4. Pull the latch on the front door.
Latch
November 2018
2-5
Setting Up the Printer
5. Carefully lower the door until it is fully open.
A190_0031GA
Door
6. Remove the used ribbon.
Note: Images remain on the ribbon after printing. If you need to
maintain confidentiality, dispose of the used ribbon
appropriately.
Ribbon
7. Remove the used paper roll.
Paper
Roll
A190 0033G
2-6
November 2018
Setting Up the Printer
8. Remove the flanges from the used paper roll. Save the flanges.
Flange
Flange
Black Flange
Green Flange
Tape
9. Remove the plastic wrapper from the new paper roll. Do not
remove the tape from the new paper roll.
10. Attach the paper flanges to each end of the paper roll.
a. Align the lugs on the green paper flange with the notches
on the paper roll.
b. Insert green paper flange into the end of the paper roll.
c. Insert the black paper flange on the paper roll.
Note: If you do not attach the flanges properly, the paper roll will
not fit into the printer.
Paper Roll
Lugs
A161_4516BA
November 2018
Notches
Green Flange
Black Flange
2-7
Setting Up the Printer
11. Match the colored flanges with the slots of the same color on
the printer, then carefully lower the paper roll into the slots.
12. Remove the tape from the paper roll.
Note: Verify that the paper unrolls from the top of the roll.
Tape
2-8
A190_0033A
November 2018
Setting Up the Printer
Important:
Ribbon must be loaded in the printer (see “Loading the
Ribbon” on page 2-12) before the paper automatically
loads and advances.
13. Insert the edge of the paper between the metal roller and
black roller at Paper 1.
Paper
November 2018
1
2-9
Setting Up the Printer
Important:
Make sure that the paper is straight. If paper is not
aligned properly, rotate the paper roll back and insert the
paper again.
14. Feed the paper through the slot at Arrow 2 until the light in
the printer turns blue.
Paper
Paper Set
OK
2
Remove Paper
Light
15. Load the ribbon. See “Loading the Ribbon” on page 2-12.
16. Close the front of the printer.
Once the ribbon is loaded, the light on the front of the printer
blinks green and the printer automatically loads the paper. If the
light blinks red, there is an error with media loading.
Six blank sheets of paper are advanced. This portion of the roll
may have fingerprints from handling. This does not decrease the
print capacity of the roll.
Door
2-10
November 2018
Setting Up the Printer
17. Insert the trim tray.
Note: If the trim tray is not inserted properly, a paper jam can
occur.
18. Wait for the blank sheets to exit the printer.
19. Install the exit tray.
6X
November 2018
2-11
Setting Up the Printer
Loading the Ribbon
Make sure that you have the KODAK Photo Print Kit 6900 / 6R
available (see “Printer Supplies” on page 1-3).
1. Make sure that the power switch is in the On ( | ) position.
2. Remove the exit tray.
Exit Tray
3. Remove and empty the trim tray.
Trim Tray
4. Pull the latch on the front door.
Latch
2-12
November 2018
Setting Up the Printer
5. Carefully lower the door until it is fully open.
Door
A190_0031GA
Ribbon
6. Remove the used ribbon.
Note: Images remain on the ribbon after printing. If you need to
maintain confidentiality, dispose of the used ribbon
appropriately.
7. Remove the plastic wrapper from the new ribbon. Do not
remove the paper band.
November 2018
2-13
Setting Up the Printer
8. Load the new ribbon:
a. Insert right side of the supply spool into the spool holder
on the lower right.
b. Insert left side of the supply spool into the spool holder on
the lower left.
c. Adjust the supply spool until the spool locks into place.
Ribbon
9. Remove the paper band from the ribbon.
Paper Band
Take-up Spool
2-14
10. Insert the right side of the take-up spool into the spool holder
on the right.
11. Insert the left side of the take-up spool into the spool holder
on the left.
November 2018
Setting Up the Printer
Take-up Spool
12. Adjust the take-up spool until the spool locks into place.
13. Remove any slack in the ribbon by turning the supply spool.
Important: Slack in the ribbon can cause a paper jam.
14. Close the front of the printer.
The light on the front of the printer blinks green. If red light turns
on, there is an error with media loading.
The green light stops blinking and the printer is ready to print.
Door
15. Insert the trim try.
Note: If the trim tray is not inserted properly, a paper jam can
occur.
6X
November 2018
16. Wait for the blank sheets to exit the printer.
17. Install the exit tray.
2-15
Setting Up the Printer
Starting the Software Operator Control Panel
Launch the software operator control panel to view the printer
status and change the printer settings.
1. Connect the printer to a PC with a USB cable.
2. From the PC, double-click “SOCPstartup.exe”.
3. Wait for “Ready 6x8” or “Ready 5x7” to appear in the
software operator control panel.
Note: If you have two printers connected to your computer, two
separate software operator control panels appear on your
screen.
4. For more information on using the software operator control
panel in Setup mode, see “Printer Settings” on page 4-3.
2-16
November 2018
Setting Up the Printer
Making a Status Print
Print a sheet with the printer serial number, counts, errors, and
firmware information.
1. Before you begin, make sure that you connect the printer to a
PC with a USB cable.
2. From the PC, double-click “SOCPstartup.exe”.
3. Wait for “Ready” to appear in the software operator control
panel.
4. From the software operator control panel, click MENU until
STATUS PRINT appears.
5. Click ENTER.
A status print is printed.
For more information on using the software operator control panel
in Setup mode, see “Printer Settings” on page 4-3.
November 2018
2-17
3
Maintaining the Printer
To ensure good printer performance and high-quality prints, make
sure the KODAK 6900 Photo Printer and its environment are
clean and dust free.
Performing Routine Maintenance
To maintain good print quality, clean the exterior (see page 3-1) of
the printer regularly to eliminate dust buildup and prevent debris
from entering the printer.
Make sure you have the KODAK Thermal Printer Cleaning Kit
available. This kit contains 10 individually packaged alcohol pads.
CAUTION:
Alcohol is a flammable liquid. It can cause eye irritation and
dry skin. Wash your hands with soap and water following
any maintenance procedures where you use alcohol pads.
For additional information, see the Material Safety Data
Sheet (MSDS).
Cleaning the Exterior
1. Move the power switch to the Off ( ) position.
2. Remove the:
• exit tray
• trim tray
3. Empty the trim tray.
4. Wipe the exterior of the printer, exit tray, and trim tray with a
damp, lint-free cloth.
5. Insert the trim tray and exit tray.
6. Move the power switch to the On ( | ) position.
A190_0029
November 2018
3-1
Maintaining the Printer
Cleaning the Thermal Print
Head and the Peel Roller
Latch
IMPORTANT: Only do this procedure if directed by a service
representative.
1. Move the power switch to the Off ( ) position.
2. Remove the exit tray.
3. Pull the latch on the front door.
CAUTION:
The thermal print head becomes extremely hot during
normal operation. Wait approximately five minutes after you
open the front of the printer before cleaning it. Fingerprints
can damage the thermal head. Never touch it with your bare
hands or fingers.
4. Carefully lower the door until it is fully open.
5. Remove the ribbon and paper.
A190_0031GA
Door
3-2
November 2018
Maintaining the Printer
6. Remove a new alcohol pad from its packaging. Move the pad
along the entire length of the thermal print head, in one
direction only. When you clean the thermal head:
• Apply firm, even pressure.
• Make three passes along the thermal print head.
• Use a clean part of the pad for each pass.
CAUTION: HOT!
Thermal Print Head
A190 0046HA
7. Use a new alcohol pad to wipe the peel roller. Rotate the roller
to clean the entire roller surface.
8. Allow the alcohol to dry completely (about five minutes)
before you resume printing.
9. Move the power switch to the On ( | ) position.
Peel Roller
November 2018
3-3
Maintaining the Printer
10. Install the paper and ribbon. See pages 2-5 and 2-12.
11. Close the front of the printer.
12. Install the exit tray. See page 2-2.
Door
Cleaning the Platen and
Pinch Rollers
Latch
1. Move the power switch to the Off ( ) position.
2. Remove the exit tray.
3. Pull the latch on the front door.
CAUTION:
The thermal print head becomes extremely hot during
normal operation. Wait approximately five minutes after you
open the front of the printer before cleaning it. Fingerprints
can damage the thermal head. Never touch it with your bare
hands or fingers.
4. Carefully lower the door until it is fully open.
5. Remove the ribbon and paper.
Door
A190_0031GA
3-4
November 2018
Maintaining the Printer
Platen Roller
6. Remove an alcohol pad from its packaging. Wipe the rubber
section of the platen roller with the pad.
7. Rotate the roller to clean the entire surface.
8. Allow the alcohol to dry completely (about five minutes)
before you resume printing.
A190 0036GA
Pinch Roller
9. Remove a new alcohol pad from its packaging. Wipe the
rubber section of the pinch roller with the pad.
10. Rotate the roller to clean the entire surface.
11. Allow the alcohol to dry completely (about five minutes)
before you resume printing.
12. Move the power switch to the On ( | ) position.
A190_0037GA
November 2018
3-5
Maintaining the Printer
13. Install the paper and ribbon. See pages 2-5 and 2-12.
14. Close the front of the printer.
15. Install the exit tray. See page 2-2.
Door
Cleaning the Cleaning
Roller
Latch
1. Move the power switch to the Off ( ) position.
2. Remove the exit tray.
3. Pull the latch on the front door.
CAUTION:
The thermal print head becomes extremely hot during
normal operation. Wait approximately five minutes after you
open the front of the printer before cleaning it. Fingerprints
can damage the thermal head. Never touch it with your bare
hands or fingers.
3-6
November 2018
Maintaining the Printer
4. Carefully lower the door until it is fully open.
5. Remove the ribbon and paper.
Door
A190_0031GA
6. Remove a new alcohol pad from its packaging. Wipe the
rubber section of the cleaning roller with the pad.
7. Rotate the roller to clean the entire surface.
8. Allow the alcohol to dry completely (about five minutes)
before you resume printing.
9. Move the power switch to the On ( | ) position.
Cleaning Roller
A190_0048HA
November 2018
3-7
Maintaining the Printer
10. Install the paper and ribbon. See pages 2-5 and 2-12.
11. Close the front of the printer.
12. Install the exit tray. See page 2-2.
Door
3-8
November 2018
4
Operating the Printer
Making Prints
You make prints using photo printing software applications. For
application-specific printing information, see the user’s guide or
on-line Help for the software application.
Handling and Storing Prints
For best results:
• Make sure hands are clean and free of food, oil, and grease.
• Store prints in a cool, dry environment free of chemical
contamination.
• Store prints at temperatures below 25° C (72° F) for extended
periods.
• Store prints at a relative humidity between 30-50%.
• Avoid exposure to high-intensity light sources, particularly
fluorescent light and sunlight, which are rich in ultraviolet
radiation.
• Avoid exposure to vinyl items (those made of polyvinyl
chloride, PVC) and any plastic that contains plasticizer. If you
use transparent sleeves, make sure they are not PVC-based.
November 2018
4-1
Operating the Printer
Operator Panel Lights
LED Display
Printer Status
POWER ERROR Paper Set



The printer power is off.


N/A
• The printer is initializing after powering on.
• The thermal print head is cooling/heating during the printing process.
• The printer is receiving data.


N/A
The printer is ready.
The paper is empty, or not loaded.




The ribbon is empty, or not loaded.
Yellow

The wrong ribbon is loaded.
Purple
X

X
The printer could not wind the ribbon.
Yellow
X
There is a paper jam.
Red


N/A
The front door is open.
N/A
The front door is not closed properly.


Paper is installed.
Concurrently
Blue


N/A
There is a problem with the controller board.
N/A
There is a mechanical problem.
Concurrently


Alternately



Key
= ON
= OFF
= Slow Blink
X= Fast Blink
4-2
November 2018
Operating the Printer
Printer Settings
Use the operator panel buttons to review and change printer
settings.
1. Click MENU to enter User Mode and to scroll through the
Main Menu options.
2. Click UP or DOWN to adjust settings up or down (where
applicable). If an adjustment is made, you must click ENTER
to save that adjustment.
3. Click ENTER to initiate an action or accept a change.
4. Click MENU to exit User Mode.
5. Click BACK to return to the top line of whatever menu you are
in.
6. Click FEED to advance the paper and cut a 4.2 x 6 in. sheet.
7. If the printer is in a “Ready” state, and you click BACK, the
paper rewinds into the printer.
Printer settings are displayed here
1, 4
6
Printer Serial
Number
2
3
5
Display - Level 1
Display - Level 2
Description
Ready 6x8
Ready 5x7
----
The printer is on and ready to make prints. 6x8 or
5x7 represents the size of ribbon that is loaded.
REMAIN XXX/XXX
----
Total number of prints printed and remaining
number of prints.
PRINTED XXX
----
Total number of prints printed.
MAIN APP
----
Main firmware version number.
TABLE
----
Print parameter table version number.
FPGA
----
FPGA version number.
MAIN BOOT
----
Boot firmware version number.
November 2018
4-3
Operating the Printer
Display - Level 1
Display - Level 2
Description
STATUS PRINT
----
Prints a sheet with the printer serial number, counts,
errors, and firmware information.
Combo Wait Set
Wait Combo
The amount of time the Printer waits for the next
print.
4-4
November 2018
5
Troubleshooting
Problem
Description or Cause
Sections of the image are not printed. • Platen roller is dirty.
• Pinch roller is dirty.
Possible Solution
1. Clean the platen roller
(see page 3-4).
2. Clean the pinch roller
(see page 3-4).
1. Clear any debris from the
paper path.
2. If the problem persists,
contact Service and
Support.
Paper surface is scratched.
Debris in the paper path.
Prints have horizontal streaks.
• Peel roller is dirty.
• Platen roller is dirty.
• Pinch roller is dirty.
1. Clean the peel rollers
(see page 3-2).
2. Clean the platen roller
(see page 3-4).
3. Clean the pinch roller
(see page 3-4).
Prints have vertical streaks.
Thermal print head is dirty.
If directed by Service and
Support, clean the Thermal
Print Head. See page 3-2.
Prints have streaks made up of small
dots.
Platen roller is dirty.
Clean the platen roller
(see page 3-4).
Paper is skewed.
• Paper is not loaded
correctly, or it is loose on
the roll.
• Debris in the paper path.
• Pinch roller is dirty.
1. Make sure that the paper
is loaded correctly and
wound tightly onto the
roll (see page 2-5).
2. Clear any debris from the
paper path.
3. Clean the pinch roller
(see page 3-4).
Paper edge is bent.
Debris in the paper path.
Clear any debris from the
paper path.
USB cable is not connected
correctly, or it is damaged.
Check that the USB cable is
connected correctly and not
damaged.
An abnormal noise occurs during
paper feeding.
Computer does not recognize the
printer.
November 2018
5-1
Troubleshooting
Resolving Operator Panel Status/Error Messages
Refer to the following table to resolve errors that appear on the
operator panel. If the error persists, contact Service and Support.
Message
Description or Cause
Possible Solution
Cover Open
The front door is open.
Close the front cover.
Incorrect Rib
The wrong type of ribbon is
loaded.
Check for 6TR2 and 5TR2 on the ribbon supply
spool. If necessary, replace the ribbon with the
correct type (see page 2-12).
No Paper
• The paper is empty or is not
Load (or reload) the paper (see page 2-5), and
loaded correctly.
load ribbon if necessary (page 2-12).
• The paper and ribbon are both
empty.
No Ribbon
The ribbon is empty or is not
loaded correctly.
Load the correct ribbon (see page 2-12).
Paper Jam
The paper is jammed in the
paper path.
Clear the paper jam from the paper path, then
reload the paper. If the error persists, turn the
printer off and then on again.
Close Cover
5-2
November 2018
Troubleshooting
Clearing a Paper Jam
If a Paper Jam message appears on the operator panel, follow this
procedure.
Latch
1. Move the power switch to the Off ( ) position.
2. Remove the exit tray.
3. Pull the latch on the front door.
4. Carefully lower the door until it is fully open.
Door
A190_0031GA
5. Remove the ribbon.
Ribbon
November 2018
5-3
Troubleshooting
CAUTION:
To prevent damage to the printer, do not pull abruptly on the
paper.
6. Use both hands to manually rewind the paper onto the roll.
A190_0038AA
CAUTION:
Be careful not to damage or mark any rollers.
7. Cut off damaged or printed areas of the paper.
8. Look inside the printer and carefully remove any pieces of
paper.
9. Move the power switch to the On ( | ) position.
10. Install the paper and ribbon. See pages 2-5 and 2-12.
11. Close the front of the printer.
12. Install the exit tray. See page 2-2.
Door
5-4
November 2018
Troubleshooting
Repairing a Damaged Ribbon
Latch
1. Move the power switch to the Off ( ) position.
2. Remove the exit tray.
3. Pull the latch on the front door.
4. Carefully lower the door until it is fully open.
Door
A190_0031GA
5. Remove the ribbon.
Ribbon
November 2018
5-5
Troubleshooting
6. Cut off any damaged areas of the ribbon.
Ribbon
7. Overlap the ends of the ribbon.
8. Place tape at the center and at each end of the ribbon.
IMPORTANT: Slack in the ribbon can cause a paper jam.
Tape
9. Wind the repaired end of the ribbon onto the take-up spool.
Make sure that you remove any slack in the ribbon.
10. Move the power switch to the On ( | ) position.
11. Install the ribbon. See “Loading the Ribbon” on page 2-12.
12. Close the front of the printer.
13. Install the exit tray. See page 2-2.
Door
5-6
November 2018
Troubleshooting
Recovering from a Power Interruption
CAUTION:
If the printer loses power while printing, the printer stops
with the thermal print head is positioned against the platen
roller. The platen roller could become damaged if the
thermal print head is left in this position.
If a power outage occurs:
Latch
1. Move the power switch to the Off ( ) position.
2. Remove the exit tray.
3. Pull the latch on the front door.
4. Carefully lower the door until it is fully open.
Door
A190_0031GA
November 2018
5-7
Troubleshooting
Ribbon
5-8
5. Remove the ribbon.
6. When power is restored:
a. Power cycle the printer.
b. Follow the procedure for “Clearing a Paper Jam” on
page 5-3.
c. Send the print job again.
November 2018
Appendix A: Safety and Regulatory
Information
Important Safety Information
CAUTION:
Use of controls or adjustments or performance of
procedures other than those specified in this manual may
result in injury and/or damage to the printer.
• The power outlet should be easily accessible and installed
near the printer.
• Position the power cord so that it cannot be pulled on or
tripped over.
• Never allow the power cord to contact hot surfaces.
• The power outlet must be grounded. An ungrounded outlet
can cause fire, electric shock, or harmful interference to
nearby electrical devices.
• Use only the power cord provided with the printer.
• Do not operate the printer with a damaged power cord.
• Always unplug the power cord from the printer before
cleaning or when the printer is not in use.
• If the printer has been dropped or damaged, make sure a
qualified service person examines the printer before you use
it.
• Do not block the filter openings on the printer cabinet.
• Do not expose the printer to moisture or water.
• Do not allow any foreign objects or liquids to fall or spill inside
the printer. Fire or electric shock could result.
• The thermal print head becomes extremely hot during normal
operation. Do not touch it.
• Alcohol pads are used to clean the thermal print head and
other internal printer components. Consult the
manufacturer's Safety Data Sheet prior to use. In case of
emergency, use the contact telephone number listed in
Section 1 of the Safety Data Sheet.
November 2018
A-1
Safety and Regulatory Information
Safety Labels
Please observe the important safety warnings that are posted on
the printer.
CAUTION:
HOT SURFACE—To prevent burns, use caution in these
areas.
A-2
November 2018
Safety and Regulatory Information
CAUTION:
SHARP CUTTER BLADE—There are sharp cutter blades
inside the printer. Do not insert hands or objects.
Papercutter can cut fingers.
Do not put fingers into the gap.
Acoustic Level
The operator position noise emission value is less than 70dB(A).
Disposal
The product is designed to meet worldwide environmental
requirements. Disposal of this material may be regulated due
to environmental considerations. For disposal or recycling
information, please contact your local authorities or, in the USA,
visit: www.kodakalaris.com/go/recycle. The product packaging
is recyclable.
In the European Union, this symbol indicates that when the last
user wishes to discard this product, it must be sent to appropriate
facilities for recovery and recycling. Contact your local Kodak
Alaris representative or refer to www.kodakalaris.com/go/EHS for
additional information on the collection and recovery programs
available for this product.
November 2018
A-3
Safety and Regulatory Information
EU Reach
Please consult www.kodakalaris.com/go/ehs for information
about the presence of substances included on the candidate list
according to article 59(1) of Regulation (EC) No. 1907/2006
(REACH).
EU Simplified Declaration of Conformance
Hereby, Kodak Alaris Inc. declares that this product is in
compliance with Directive 2014/53/EU, Directive 2014/30/EU
and 2014/35/EU to the degree to which they apply. The full text
of the EU declaration of conformity is available at the internet
address http://www.kodakalaris.com/go/EHS.
This is a Class A product. In a residential environment, this
product may cause radio interference in which case the user may
be required to take adequate measures.
a. frequency band(s) in which the radio equipment operates:
13.56 MHz
b. maximum radio-frequency power transmitted in the
frequency band(s) in which the radio equipment operates:
200 mW
A-4
November 2018
Appendix B: Regulatory Compliance
United States
FCC Statement: This equipment has been tested and found to
comply with the limits for a Class A digital device, pursuant to
part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This
equipment generates, uses and can radio frequency energy and, if
not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to
correct the interference at his or her own expense.
Canada
This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device
may accept any interference, including interference that may
cause undesired operation of the device.
Ce dispositif est conforme aux normes de RSS exemptes de
licence d'Industrie Canada. L'opération est sujette aux deux
conditions suivantes: (1) cet appareil ne peut pas causer
d'interférences, et (2) ce dispositif peut accepter toute
interférence, y compris les interférences pouvant causer un
fonctionnement indésirable de l'appareil.
Korea
A 급 기기 ( 업무용 방송통신기자재 )
이 기기는 업무용 (A 급 ) 전자파적합기기로서 판매자또는자용자는
이 점을 주의 하시기 바라며 ,
가정 외의자역에서 사용하는 것을 목적으로 합니다.
November 2018
B-1
Regulatory Compliance
China
A 급 기기 ( 업무용 방송통신기자재 )
이 기기는 업무용 (A 급 ) 전자파적합기기로서 판매자또는자용자는
이 점을 주의 하시기 바라며 ,
가정 외의자역에서 사용하는 것을 목적으로 합니다.
Declaration: This is a Class A product. In a domestic environment
this product may cause radio interference in which case the user
may need to perform practical action.
B-2
November 2018
© 2018 Kodak Alaris Inc.
Kodak Alaris Inc.
336 Initiative Dr., Rochester, NY 14624
The Kodak trademark and Kodak trade dress are used under license from Eastman Kodak Company.
P/N 4J8732_US
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