{InstallationInstructs}{Production}{Health Group}{Internal}

Publication No. AT000115-02

June 2008

Kodak Point-of-Care CR 120/140 Systems

Software Version 2.5 Troubleshooting Guide

Important

When doing the procedures in this document, you must use safe work practices and wear the correct Personal

Protective Equipment (i.e. SAFETY EYEWEAR) according to your Company’s Standard Operating Procedures.

© CARESTREAM HEALTH, INC. 2008

2

Point-of-Care CR 120/140 Systems - Troubleshooting Guide

Publication Number: AT000115-02

Copyright Carestream Health, Inc., 2008

US FEDERAL LAW RESTRICTS THIS DEVICE TO SALE BY OR ON THE ORDER OF A PHYSICIAN ONLY.

All rights reserved. No part of this manual may be reproduced or copied in any form by any means -graphic, electronic or mechanical, including photocopying, typing, or information retrieval systems -without written permission of

Carestream Inc.

Use of Manual

The Kodak Point-of-Care CR 120/140 Systems are designed to meet international safety and performance standards. Personnel operating the CR Reader must have a thorough understanding of the proper operation of the system. This manual has been prepared to aid medical and technical personnel to understand and operate the system. Do not operate the system before reading this manual and gaining a clear understanding of the operation of the system. If any part of this manual is not clear, please contact your Carestream representative for clarification.

Authorized European Representative

Carestream Health France

LES MERCURIALES

40, rue Jean Jaures

93176 BAGNOLET CEDEX

France

CARESTREAM is a trademark of Carestream Health.

KODAK is a trademark of Kodak used under license.

Carestream Health, Inc.

150 Verona Street

Rochester, N.Y. 14608

AT000115-02

Table of Contents

Description

AT000115-02

Page

Safety and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

General Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Electrical Hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

CE Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Device-Specific Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

IEC Symbols Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Labelling Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Laser Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

9

Hardware Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

“Z0 Sensor at Wrong State” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

11

“Plate Carrier Stuck Please Call Service” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

12

“Loader Didn’t Reach Back Sensor” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

13

“Loader Didn’t Reach Forward Sensor” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

14

“Plate Didn’t Reach W0 Sensor” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15

“W0 Sensor at Wrong State” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16

“Roller Sensor at Wrong State” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

17

“Homing cycle was not completed” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

18

“Scanning was not completed” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

19

“Rotation motor is not working” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

20

“Y Encoder failure” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

21

“WARNING: Erase lamps are functioning at reduced capacity. Image erasing not assured.

Please call service. Erasing time has been increased” . . . . . . . . . . . . . . . . . . . . .

22

“Cassette release failure...manually remove the cassette.” . . . . . . . . . . . . . . . . . . . .

23

“Loop Solenoid is in wrong position” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24

Software Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

25

Point-of-Care120/140 Software Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . .

26

General Operation Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

31

Rollers fail to stop spinning on Power up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

31

When the cassette is pushed, the CR Reader does not load the screen . . . . . . . . . .

31

No communication with the CR Reader. Disconnected messaged.

. . . . . . . . . . . . . .

31

CR Reader doesn’t Start or is Stuck in Initialization Mode . . . . . . . . . . . . . . . . . . . . .

32

No Power in the CR Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

33

5

5

6

6

7

5

5

5

5

Image Artifacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

35

White lines across image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

35

Two Parallel Lines Across Image Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

37

Distorted Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

38

Curved Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

39

Only Part of Image is Scanned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

40

Vertical Lines on Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

41

Black Dots on Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

42

White Dots on Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

43

Shifted Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

44

Black Surround Artifact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

45

Grid Lines on the Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

46

Software Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

47

Inverted Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

48

Vertical White Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

49

Image Partially Scanned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

50

Random Black Lines on Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

51

Appendix 1: Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

53

Sensors Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

53

3

4

Rollers Motor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

55

USB Fuses Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

56

Publication History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

57

List of Figures

Description

Driver Motor Board Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Driver Motor Board Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Encoder Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Loop Solenoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Driver Motor Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Power Supply Schematics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Power Supply Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Remove the PS Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

White Lines Across Image Artifact Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Linear Screw Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Tighten Nut . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Parallel Lines across Image Artifact Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Distorted Image Artifact Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Curved Image Artifact Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Partial Image Artifact Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Vertical Lines on Image Artifact Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Black Dots on Image Artifact Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

White Dots on Image Artifact Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Shifted Image Artifact Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Black Surround Image Artifact Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Grid Lines on Image Artifact Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Software Artifact Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Inverted Screen Artifact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Vertical White Lines Artifact Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Partially Scanned Image Artifact Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Random Black Lines Artifact Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Shortcut Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Block the sensor signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Roller Motor Sensor Electrical connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

USB Board LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Page

50

51

53

54

55

56

46

47

48

49

42

43

44

45

38

39

40

41

35

36

36

37

32

33

34

34

19

20

21

24

AT000115-02

Safety and Regulatory Information

Section 1: Safety and Regulatory Information

Introduction

The information contained herein is based on the experience and knowledge relating to the subject matter gained by

Carestream Health, Inc. prior to publication. No patent license is granted by this information.

Carestream Health, Inc. reserves the right to change this information without notice, and makes no warranty, express or implied, with respect to this information. Carestream shall not be liable for any loss or damage, including consequential or special damages, resulting from any use of this information, even if loss or damage is caused by

Carestream’s negligence or other fault.

General Safety Guidelines

Important

When doing the procedures in this document, you must use safe work practices and wear the correct Personal

Protective Equipment (i.e. SAFETY EYEWEAR) according to your Company’s Standard Operating Procedures.

Electrical Hazards

Caution

• Do not remove or open system covers or plugs. Internal circuits use high voltage capable of causing serious injury.

• Fuses blown within 36 hours of being replaced by a qualified technician may indicate malfunctioning electrical circuits within the system. Have the system checked by qualified service personnel. Do not attempt to replace any fuse.

• Fluids that seep into the active circuit components of the system may cause short circuits that can result in electrical fires. Therefore, do not place any liquid or food on any part of the system.

CE Conformity

This product conforms to the requirements of council directive 93/42/EEC. The Point-of-Care CR 120/140 is a Class

I medical device. The Point-of-Care CR 120/140 bears the following mark of conformity.

The name and address of the CE representative appears on the back of the front page of this manual.

Device-Specific Safety Information

LIFTING HAZARD

The Point-of-Care CR 120/140 weighs 45 Kg (100 lb.). Do not try to lift the unit by yourself. Always seek assistance from another person. Lifting equipment that is too heavy may result in serious injury and/or damage to equipment.

AT000115-02 5

IEC Symbols Used

The system may have labels with one or more of the following symbols. These symbols indicate the IEC standards to which the system conforms.

Caution – consult accompanying documents

Protective earth points

Power ON

Power OFF

Caution – Electrical shock hazard

Labelling Summary

Internal Safety Labels

Laser-emitting product

Class 3B laser product inside unit

High voltage

Protective earth point (chassis stud)

6 AT000115-02

Safety and Regulatory Information

Laser Safety Instructions

The Point of Care 120/140 CR Reader is classified as a CLASS 1 Laser product.

Laser Warning

• During normal operation, always keep the unit enclosed in its protective cover.

• Do not attempt to remove the cover. Only a qualified technician may remove the cover to service this product.

COMPLIES WITH 21 CFR 1040.10 AND 1040.11 EXCEPT FOR DEVIATIONS PURSUANT TO LASER NOTICE

NO. 50, DATED JULY 26, 2001.

CLASS 1 LASER PRODUCT, and IEC/EN 60825-1.

CLASS 1 EQUIPMENT.

INTENDED FOR CONTINUOUS OPERATION.

PRODUCT IS PROVIDED WITH ORDINARY PROTECTION AGAINST THE HARMFUL INGRESS OF WATER.

NOT SUITABLE FOR USE IN THE PRESENCE OF A FLAMMABLE ANESTHETICS MIXTURE WITH AIR OR WITH

OXYGEN OR WITH NITROUS OXIDE.

The use of accessory equipment not complying with the equivalent safety requirements of this equipment may lead to a reduced level of safety of the resulting system. Consideration relating to the choice shall include:

• Use of the accessory in the patient vicinity.

• Evidence that the safety certification of the accessory has been performed in accordance with IEC 60601-1 or the system to IEC 60601-1-1 or local equivalent.

AT000115-02 7

How to Use This Document

Section 2: How to Use This Document

Introduction

The purpose of this manual is to assist field and service engineers when providing service and supporting the Point-of-Care 120\140 CR Readers.

This manual is a supplementary document to the Point-of-Care CR Reader Service Manual. Please review the Service Manual before applying the procedures described in this manual.

The manual lists various types of problems and error messages and detailed explanations of suggested fix directions.

The Chapters in this Manual

Hardware Error Messages

Provides information concerning hardware failure driven error messages and measures to take to fix them. For each failure there are recommendations for the user and recommendations for the field/ service engineer.

Software Error Messages

Provides information for all software error messages and measures to take to fix them. For each failure there are recommendations for the user and recommendations for the field/service engineer.

General CR Failures

Provides information for general failures in the CR Reader and how to fix them.

Image Artifacts

Provides images of all known artifacts, origin causes for each of them and what steps to take in order to fix the problem.

Tests

Tests – Provides information for general tests which are used in some of the chapters above.

For your convenience you can access the specific failure directly by clicking the relevant line in the

Table of Contents.

AT000115-02 9

Hardware Error Messages

Section 3: Hardware Error Messages

“Z0 Sensor at Wrong State”

Scenario

Screen Carrier is stuck while the screen is being loaded. As a result the Screen Carrier doesn’t reach the Z0 Sensor

(J505) so that it doesn’t change its position from “1” to “0”.

Hardware and Software Response

[1] Screen unload is halted.

[2] Cassette is still locked in the Reader.

[3] CR Reader operating status changes to “State stalled”.

Fix

User Response

[1] Click [OK]; the CR Reader is halted. Status remains “state stalled”.

[2] Manually release the cassette using the Release knob under the cassette tray, and remove the cassette.

[3] Reset the CR Reader by turning it OFF and ON again.

[4] Insert the cassette again; does the error repeat?

Yes

Contact Service

No

Continue using the CR Reader

Service Response

[1] Remove the CR Reader cover.

[2] Is the Screen Carrier stuck?

Yes a. Manually move the Screen Carrier to its homing position.

b. Turn the CR Reader ON.

c. Insert a cassette and see if one of the sensors is interfering with the Screen Carrier movement.

Yes No

Adjust the sensor position. Check that the Rotational motor cable in the middle of the drum isn’t interfering with the Linear Slide movement.

No

Check/replace the Z0 J505 Sensor according to “Sensors Tests” on Page 53

AT000115-02 11

“Plate Carrier Stuck Please Call Service”

Scenario

Plate Carrier (Screen Carrier) gets stuck when the user inserts the cassette and locks it into the Reader. As a result the CR Reader gets an alarm that the Z0 Sensor (J505) didn’t change its position from “0” to “1”.

Hardware and Software Response

[1] The plate (screen) is not loaded.

[2] The cassette is ejected.

[3] CR Reader operating status returns to “Insert Cassette”.

Fix

User Response:

[1] Click [OK]; the CR Reader performs the unload cassette operation.

[2] Does the error message, “Z0 Sensor at wrong state” appear?

Yes a. CR operating status changes to “State stalled.” b. Reset the CR Reader by turning it OFF and ON again

No

Continue using the CR

Reader c. Does the message, “Z0 Sensor at wrong state” appear again?

Yes

Contact Service

No

Continue using the CR Reader

Service Response

[1] Remove the CR Reader cover.

[2] Does the Screen Carriage continue to get stuck while crossing the drum?

Yes a. Manually move the Screen Carrier to its homing position.

b. Turn the CR Reader ON.

No

Check /replace the Z0 J505 Sensor by means of “Sensors Tests” on Page 53 .

c. Insert a cassette and see if one of the sensors is interfering with the Screen Carrier movement.

Yes

Adjust the sensor position.

No

Check for mechanical issues, the carrier track might be too narrow and cause the carrier to stick.

12 AT000115-02

Hardware Error Messages

“Loader Didn’t Reach Back Sensor”

Scenario

[1] While loading the screen the CR Reader indicates that the Loader Pin didn’t return to its back position (Sensor

J508). (Time-out is 4 seconds)

[2] Stepper motor failure.

Hardware and Software Response

[1] There might be a mechanical noise.

[2] The error message appears.

[3] Click [OK]; the screen is returned to the cassette, and the cassette is ejected.

[4] The CR Reader operating status is changed to “Insert cassette”.

Fix

User Response

[1] Reset the CR Reader by turning it OFF and ON again.

[2] Insert the cassette again; does the error repeat after unloading the screen?

Yes

Contact Service

No

Continue using the CR Reader.

Service Response

[1] Remove the Back Service panel.

[2] Activate the Stepper Loader Motor by means of the Diagnostic screen. Is there a mechanical noise while operating the motor?

Yes No

Check/replace J508 ( “Sensors Tests” on Page 53 ) a. Open the bottom service panel.

b. Verify that the Loader Stepper motor coupling is firmly fastened from both sides.

c. Replace Stepper motor.

AT000115-02 13

“Loader Didn’t Reach Forward Sensor”

Scenario

[1] While unloading the screen, an error message indicates that the Loader Pin didn’t return forward to its Start position (Time-out is 5 seconds); and didn’t activate the loader forward sensor (J514).

[2] While the loader performs homing sequence, the loader moves away from sensor J514 towards J508. If the axis doesn’t deactivate the sensor within 4 seconds, an error message is generated.

Hardware and Software Response

[1] The error might include a mechanical noise.

[2] The screen is returned to the cassette, and the cassette is ejected.

[3] The error message appears.

Fix

User Response

[1] Reset the CR Reader by turning it OFF and ON again.

[2] Insert the cassette again; does the error repeat after unloading the screen?

Yes

Contact Service

No

Continue using the CR Reader.

Service Response

[1] Remove the Back Service panel.

[2] Activate the Stepper Loader Motor by means of the Diagnostic screen. Does it move?

Yes

Is there any mechanical noise while operating the motor?

Yes No

Check/replace J514 ( “Sensors Tests” on Page 53 ) a. Open the bottom service panel.

b. Verify that the Loader Stepper motor coupling is firmly fastened from both sides.

No a. Check Stepper motor connection J204 on the Motion board.

b. Check for xx volts when motor is activated.

c. If it still does not work, replace the Stepper motor.

14 AT000115-02

Hardware Error Messages

“Plate Didn’t Reach W0 Sensor”

Scenario

The User inserts a cassette and one of the following occurs:

• The CR Reader fails to load the screen to the drum.

• The screen is loaded to the drum but the CR Reader reports that the W0 sensor (J511) didn’t change its position when the screen was loaded.

• The error message will appear within 5 seconds if one of the above problems occurs.

Hardware and Software Response

[1] Ejects the cassette.

Fix

User Response

[1] Check if the screen is in the cassette.

Yes a. Insert the cassette into the CR Reader.

b. Go to Step 2

No a. Insert the screen into the cassette. Pay attention to insert the screen right side up.

b. Insert the cassette into the CR Reader.

c. Go to Step 2

[2] Does the error message repeat?

Yes

Insert another cassette. Does the error message repeat?

Yes

Contact Service

No

This is a cassette problem, contact

Service to replace cassette.

No

Continue working as usual.

Service Response

[1] Activate the Roller Motor by means of the Diagnostic screen. Is it turning?

Yes a. Open the back service panel.

Go to Step 2.

b. Check/replace fuse F4 -0.8 A c. Go to Step 2.

No

[2] Install Service Pack according to the software version. Check the right Service Bulletin:

• For V2.1.2/V2.2.1 SB000046 - K-QC PoC 120/140 SP 2

• For V2.4.2 SB000048 - K-QC PoC 120/140/260 SP 3

• For V2.5 SB000053 - K-QC PoC 120/140/260 SP 2

AT000115-02 15

“W0 Sensor at Wrong State”

Scenario

The CR Reader indicates that the W0 sensor (J511) is in failed state; it is in “1” position instead of “0”.

Hardware and Software Response

[1] Cassette is immediately ejected when inserted.

Fix

User Response

[1] Reset the CR Reader by turning it OFF and ON.

[2] Insert the cassette again, see if the error repeats.

Yes

Contact Service

No

Continue using the CR Reader.

Service Response

[1] Check/replace the W0 sensor (J511 on the Sensor board) (SK250013) according to “Sensors Tests” on

Page 53 .

16 AT000115-02

Hardware Error Messages

“Roller Sensor at Wrong State”

Scenarios

[1] While inserting a cassette and the Roller sensor (J509) is in position “1” instead of position “0”, the cassette will be ejected automatically.

[2] While inserting a cassette and the Roller sensor (J509) doesn’t change its position from “0” to “1”, the error will exist in the Firmware and appears only after the scan is completed.

Hardware and Software Response

[1] The screen is ejected and reinserted into the cassette.

[2] The image is saved after the scan.

Fix

User Response

[1] Reset the CR Reader by turning it OFF and ON.

[2] Insert the cassette again, perform a Demo Scan, see if the error repeats.

Yes

Contact Service

No

Continue using the CR Reader.

Service Response

[1] Remove the CR Reader cover.

[2] Switch the CR Reader ON; does the Roller Motor spin without stopping?

Yes a. Check / replace Roller Sensor J509 according to “Sensors Tests” on Page 53 .

b. Perform Roller Sensor Adjustment according to SB000028

No

Perform Demo Scan, does error repeat?

Yes No

Perform Roller Sensor

Adjustment Test according to SB000028.

Repeat load/unload screen test ten times to validate that error does not repeat.

AT000115-02 17

“Homing cycle was not completed”

Scenario

The Linear motor moves too slowly or is stuck or does not reach the Right Limit sensor. (J515) (Time-out is 45 seconds)

Hardware and Software Response

[1] The error might include a mechanical noise.

[2] The CR Reader operating status is changed to “State stalled”.

[3] CR Reader will perform Homing loop until the problem is corrected.

Fix

User Response

[1] Reset the CR Reader by turning it OFF and ON.

[2] Does the error repeat?

Yes

Contact Service

No

Continue using the CR Reader.

Service Response

[1] Remove the CR Reader cover.

[2] Turn ON the CR Reader.

[3] Does the Linear Assembly move to the left and right when controlled from the Diagnostic screen?

Yes

The Linear Assembly is sticking on the right side and making loud noises. Check/replace J515

( “Sensors Tests” on Page 53 )

No a. Check if the Linear Screw is stuck.

b. Verify that the coupling between the Linear Screw and the

Linear motor is firmly fastened from both sides.

c. Check/replace the Linear motor.

18 AT000115-02

Hardware Error Messages

“Scanning was not completed”

Scenario

The Rotational motor spin decreases below 10 RPS during scan.

Hardware and Software Response a. While scanning, the CR Reader ejects the screen and the cassette.

b. The error message appears.

c. The scan image will show as incomplete.

d. The next scan, error message “Rotational motor is not working” might appear. See ““Rotation motor is not working”” on Page 20 .

Fix

User Response

[1] Reset the CR Reader by turning it OFF and ON.

[2] Does the error repeat?

Yes

Contact Service

No

Continue using the CR Reader.

Service Response

[1] Open the CR Reader cover.

[2] Does the Rotational motor work from the Diagnostic screen?

Yes a. Check the error message again.

b. If the error message,

“Y Encoder failure” appears, go to ““Y

Encoder failure”” on

Page 21 .

No a. Check connection on Driver Motor board connector (Pins 1, 3, 6) as shown in Figure below for 12 V.

b. Check that the motor flex cable is attached to the rotation driver connector board. c. Check voltage of Pin 6 to verify it is constantly between 1.4 V and 1.8 V.

Yes a. Scan demo cassette.

b. Go back to Step 2.

No a. Check white flex cable from the

USB to the PM board connection.

b. Replace the USB board.

Driver Motor Board Check

AT000115-02 19

“Rotation motor is not working”

Scenario

The CR Reader checks the Rotation motor during the initialization stage and before beginning a scan cycle. If the

Rotation motor does not respond, or its speed is below 10 RPS, the scanning cycle is not performed.

Hardware and Software Response

[1] The CR Reader ejects the cassette on insertion. (Only in autoscan)

[2] The error message appears.

[3] The CR Reader will not begin a scanning procedure until the problem is fixed.

Fix

User Response

[1] Reset the CR Reader by turning it OFF and ON.

[2] Does the error repeat?

Yes

Contact Service

No

Continue using the CR Reader.

Service Response

[1] Remove the CR Reader cover.

[2] Turn OFF/ON the CR Reader.

[3] Go to Settings>Diagnostic tab and click on the Rotational Motor “On” button.

[4] Does the Rotation Motor spin?

Yes a. Exit Diagnostic mode.

b. Continue using the

CR Reader.

No a. Check connection on Driver Motor board connector (Pins 1, 3, 6) as shown in Figure below for 12 V.

b. Check that the motor flex cable is attached to the rotational driver connector board. c. Check voltage on Pin 6 to verify it is constantly between 1.4 V and 1.8 V.

Yes No a. Scan demo cassette.

b. Go back to Step 2.

a. Check white flex cable from the USB to the PM board connection.

b. Replace the USB board.

Driver Motor Board Check

20 AT000115-02

Hardware Error Messages

“Y Encoder failure”

Scenario

The Rotation motor was commanded to rotate but no pulses were detected from the Encoder.

Hardware and Software Response

• Ejects the cassette immediately with the screen still inside the casette when it is in Auto Scan and after pushing

Scan button in manual scan.

• If error occurred during a scan, the image that was acquired before the breakdown will be saved.

• Error message “Linear Motor stopped” appears.

• The CR Reader will not start scanning until the problem is fixed.

Fix

User response

[1] Reset the CR Reader by turning it OFF and ON.

[2] Does the error repeat?

Yes

Contact Service

No

Continue using the CR Reader.

Service Response

[1] Remove the CR Reader cover.

[2] Turn OFF/ON the CR Reader.

[3] Go to Settings>Diagnostic tab and click on Rotation Motor “On” button.

[4] Does the Rotation Motor spin?

Yes a. Check Y encoder connection to the laser board as shown in the figure below.

b. Replace the Laser

Board c. Check again from

Diagnostic screen

No a. Check the Fuse 2A.

b. Check the flex cable connector between the Laser board and the Motion board. c. Check voltage on Pin 6 to verify constant 1.4 V to 1.8 V.

d. Check the Motor Driver connector -Pin 1 as shown in the picture below.

e. Check that the voltage in Pin 1 and Pin 3 are 12 V while operating the Rotation motor.

Yes a. Scan a demo cassette.

b. Check again from Diagnostic screen

No

Check if Power Supply is producing 12 V according to PS test. (See “No Power in the

CR Reader” on Page 33

Encoder Connection

AT000115-02 21

“WARNING: Erase lamps are functioning at reduced capacity. Image erasing not assured. Please call service. Erasing time has been increased”

Scenario

• On power up after 1.5 minutes of warming up.

• After abort, Erase Lamps turn on for one minute and sensors are sampled after 50 seconds.

• During periodic warning when the Reader is in idle state, every 8 minutes the Erase Lamps are turned on for one minute, after 50 seconds the sensor is sampled.

Hardware and Software Response

After User clicks [OK] to acknowledge the error message, the CR Reader will continue the scanning and erasing functions but the error message will appear until it is fixed.

Fix

User Response

[1] Click [OK] to acknowledge the error message.

[2] Continue with CR Reader operation.

[3] Contact Service.

Service Response

[1] Install Service Pack according to the software version. Check the correct Service Bulletin.

V2.1.1 / V2.1.2 / V2.2 / V2.2.1 - SB000027 PoC 120/140/260 Kodak QC SP1

[2] Open the Reader cover.

[3] Turn on the Erase Lamps from Settings>Diagnostic tab.

[4] Do both Erase Lamps LED indicators light red?

Yes No (at least on indicator is disabled) a. Check visually that all the Erase Lamps are turned on.

b. If one of the Erase Lamps is not working, replace the Erase Lamp assembly.

a. Check that Erase Lamp sensor cable connects properly. (Cable between the sensor board and the Inverters assembly.

b. Replace the Sensor board.

c. Return to Step 2.

22 AT000115-02

Hardware Error Messages

“Cassette release failure...manually remove the cassette.”

Scenario

[1] The loader moves towards the forward end of travel (Sensor 514) in order to release the cassette, but when it reaches J514 the cassette is still detected as present in the reader by J513; an error message is generated.

[2] If Sensor 514 is broken or not adjusted or the motor is not working or the motor coupling is disconnected.

Hardware and Software Response

• The error might be accompanied by a mechanical noise.

• The screen is inside the cassette.

• The CR Reader is stuck until the cassette is released.

Fix

User Response

[1] Manually release the cassette using the Release knob under the cassette tray.

[2] Reset the CR Reader by turning it OFF and ON.

[3] Try to load the cassette again. Does the message appear again?

Yes a. Upload a different cassette. Does the message re-appear?

Yes

Contact Service

No a. There is a problem with the first cassette. Inform Service.

No

Continue working with the

CR Reader.

b. Continue working with the CR

Reader.

Service Response

Is it a cassette problem or a CR Reader problem.

CR Reader Problem a. Perform Cassette Presence Sensor flag replacement according to

SB000034 with Kit SK000036.

Cassette Problem

Replace the cassette only. insert the old screen into a new cassette.

b. Is problem solved?

Yes

Check other cassettes.

No a. Check/replace Sensor J513 cassette presence sensor. b. Adjust Sensor J514 to right position so that loader motor moves all the way to its forward position.

c. Check other cassettes.

AT000115-02 23

“Loop Solenoid is in wrong position”

Scenario

[1] When the user inserts the cassette, the cassette presence is detected by the cassette presence sensor (J513) and the Auto-loop sensor J504 is at wrong state (J504 = “1”).

[2] After unloading, the Auto-loop sensor remains at wrong state (J504 = “1”).

Hardware and Software Response

The message will appear every time the CR Reader initializes or ejects a screen until the problem is fixed.

Fix

User response

[1] Reset the CR Reader by turning it OFF and ON.

[2] Does the error repeat?

Yes

Contact Service

No

Continue using the CR Reader.

Service Response

[1] Check the Loop Solenoid checkbox in the Setting screen.

[2] Install Service Pack according to the software version. Check for the correct Service Bulletin.

• V2.1.2 / V2.2.1 - SB000046 -PoC 120/140 Kodak QC SP2

• V2.4.2 - SB000048 -PoC 120/140/260 Kodak QC SP1

• V2.5 - PoC 120/140/260 Kodak QC SP2

[3] Does the Solenoid work from the Diagnostic screen?

Yes

Perform Point-of-Care Loop Solenoid

Adjustment according to SB000050.

No

Replace the Loop Solenoid according to Kit

No.SK000107.

Loop Solenoid

24 AT000115-02

Software Error Messages

Section 4: Software Error Messages

Introduction

The CR Reader software sends various event information to the User screen regarding wrong steps taken by the

User, notes and error messages. The events presented in this section deal with software errors, giving the reason for the events and how to handle them.

Error Description

This section is divided into several categories:

1. Errors from Kodak QC User Interface.

2. Errors from Settings screen in Technician Mode.

3. Errors from Image Storage in Kodak QC User Interface.

4. Errors from Procedure tool screen in Kodak QC User Interface.

Error Messages

The messages are displayed as a pop-up screen. Each event has a constant distinct description.

Error Number

The error numbers in the list below are for User convenience only.

AT000115-02 25

Point-of-Care120/140 Software Error Messages

Kodak QC User Interface

Error #.

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

Cassette was ejected due to two minutes timeout.

Error Message Text Possible Reason and Solution

User inserted a cassette, but didn’t scan within two minutes. The SW is notified and generates an abort command.

Insert the cassette again to perform a scan.

User didn’t choose Reject or Accept option.

The following image(s) should be Accepted/

Rejected first.

Please note: Modality Query has failed. Patient list is taken from the XML file.

Please note; Modality Query has failed.

Connection has failed with the RIS\HIS. List will be taken from the local database.

No access to RIS\HIS. No XML was found. Can’t present patient list.

Technician/User needs to execute the rollers cleaning process.

CR Reader is ready for rollers cleaning. Please insert cleaning tray and then insert cleaning

Plate.

Pull out the cleaning Plate and then release the cleaning tray.

Technician/User needs to complete the rollers cleaning process.

DICOM Settings needs to be reconfigured.

Note: Host name and Port number are invalid.

MWL mode will be disabled until those values configured via the DicomSetting tool.

This patient was found in the Patient list.

Can’t choose BOTTOM before TOP was scanned or scan TOP twice. Operation is cancelled.

ID number appears in the database.

Insert LLI 1—top before LLI 2—bottom or insert

LLI 2—bottom after scanning LLI 1—top.

The cassette is not an LLI cassette. Please either replace the cassette or re-select sub-organ.

Cassette type not compatible to sub-organ.

The cassette does not match the selected suborgan. Please either replace the cassette or reselect sub-organ.

Cassette type not compatible to sub-organ or to

BMD scanning type.

Can’t choose a sub-organ during scanning.

Operation is cancelled.

Can’t choose a sub-organ during LLI procedure.

Operation is cancelled.

Can’t choose an LLI sub-organ without a dongle.

Operation is cancelled.

Can’t choose a sub-organ which is not for LLI during an LLI study. Operation is cancelled.

No thumbnail is added.

To choose a different sub-organ after LLI scan, go to patient list and choose the patient again without

LLI procedure.

LLI procedure is protected by Dongle license.

Check if license is available in the Dongle.

If working within a LLI procedure, User can’t choose a sub-organ that is not part of LLI procedure.

Can’t choose an LLI sub-organ without image processing. Operation is cancelled.

Can’t choose LLI sub-organ after regular suborgan was chosen. Operation is cancelled.

Kodak Image Processing should be checked. (See

Setup screen in the Technician mode).

To perform LLI sub-organ, go to patient list, reselect the patient and perform only LLI sub-organ.

Press Cassette Size button and select cassette.

Bar code failure or unrecognized Cassette bar code.

The cassette Barcode ID does not match the top side. Operation is cancelled.

Check that the Barcode ID label on the LLI 1 cassette is readable.

This patient was found in the patients list.

No available demo image for the selected suborgan.

Unable to add a patient that is already in patient list.

No existing demo image for the selected sub-organ in database. not all sub-organs have demo image.

26 AT000115-02

Software Error Messages

Setting Screen in Kodak Technician Interface

Error no.

1

2

3

4

Error Message Text

Failed opening the file.

The file is in a wrong format.

Possible Reason and Solution

Failed to open the files that were requested for updating. (FW = iic & FPGA = rpd)

If the selected file for import operation is in a wrong format (for example: not an XML file or switching between Anatoms and ScannerSettings).

Check Barcode operation.

Barcode CR Reader fails. (applicable only if LLI application is installed)

Value is out of range.

Can happen during calibration. Recalibrate.

AT000115-02 27

Image Storage Screen in Kodak QC User Interface

Error no.

1

2

5

6

3

4

7

8

9

10

11

12

13

Error Message Text

Search in database failed

Image Search in database failed

Possible Reason and Solution

Query to database failed.

Query of an image from database failed.

Global status count failed Failed to get number of studies from the database.

Destinations/Jobs Search in database failed Failed to find destination or job in the database.

Failed to delete processed image

There’s no image selected

Uncompleted job may exist.

User didn’t choose an image.

Failed to send one or more images

Failed to send image

Failed to show image thumbnail

Log file not found

No such patient in database

Update procedure failed!

Patient with same ID already exists.

Send all failed images operation failed.

Failed to send an image to the printer.

A failure occurred when trying to display an image in the thumbnail.

Log file was not found when selecting the “Log File” button.

The patient was not found in the database.

If User is trying to edit the patient details.

Click [OK] to Continue.

28 AT000115-02

Software Error Messages

Procedure Mapping Screens in Kodak QC User Interface

Error no.

1

2

3

Error Message Text

This User does not have the required permissions to access this utility.

Procedure Mapping Tool application is already running.

Please fill a procedure name,

4

5

6

A procedure with this name already exists

Please select an item

A restart is needed for all changes to take effect

Possible Reason and Solution

User permission is denied.

If User tries to open Procedure Mapping tool more than once.

User needs to write the Procedure Name inside the tab frame.

Procedure name is duplicated.

No item was selected when clicking on ADD button.

Restart the Kodak QC. Click [OK] then exit and restart the Kodak QC.

AT000115-02 29

EEPROM

Error no.

1

2

3

Error Message Text

This operation will require re-calibration of the

CR Reader. Are you sure you want to continue?

Possible Reason and Solution

Technician selected “Restore to Factory” button.

This operation will override existing CR

Reader parameters. Are you sure you want to continue?

Please Note: Failed to read the machine’s settings. Current settings files will be loaded.

Technician selected “Import Scanner Settings” button.

Cannot read machine S.N. from the EEPROM.

Settings will be loaded from the PC (calib folder).

30 AT000115-02

General Operation Failure

Section 5: General Operation Failure

Rollers fail to stop spinning on Power up

Possible solution

Perform a “Sensors Tests” on Page 53 to check roller sensor J509 and perform sensor adjustment according to

SB000028.

When the cassette is pushed, the CR Reader does not load the screen

Suggested solution

Is there an error message, “Plate didn’t reach W0 Sensor”?

Yes

Go to ““Plate Didn’t Reach W0

Sensor”” on Page 15

No a. Open the cover.

b. Unscrew the USB board retaining screw.

c. Check fuses on the USB board according to “USB Fuses Test” on

Page 56 .

Caution

Slide the USB board out gently to avoid the USB board from shorting.

No communication with the CR Reader. Disconnected messaged .

Solution a. Check power cable connection and that CR Reader is turned ON.

b. Check version\CR Reader type compatibility between the CR Reader and the installed software.

c. Check the CR Reader Driver version. Make sure the version is the latest. d. Connect to a different PC with the required instructions according to the specifications.

e. Replace USB cables connecting the PC and the CR Reader.

f. Replace the USB board.

Note

If one of the steps solves the problem, there is no need to continue to the following steps.

AT000115-02 31

CR Reader doesn’t Start or is Stuck in Initialization Mode

Suggested solutions

[1] Check system power (cable connection and system turned ON).

[2] Remove CR Reader cover.

[3] Go to Diagnostic screen and operate the Rotation motor.

[4] Check Rotation motor speed.

Less than 10 RPS a. Check the flex cable connection between the USB board and the Motion board.

b. Check connection on the Driver motor board (Pins 2,3,6) as shown in the figure below.

Normal Speed according to CR

Reader Type

21 RPS for PoC 120

41 RPS for PoC 140

81 RPS for PoC 260 c. Check the motor flex cable from the Rotation driver connector board.

d. Is the voltage in Pin 6 1.4 V to 1.8 V constant?

Yes

Perform USB test. ( “USB

Fuses Test” on Page 56 )

Check the white flex cable to the PM board or replace the

USB board.

No Check the Reader back fuses and perform power supply check according to “No Power in the CR Reader” on

Page 33

Driver Motor Board

[5] Go to the Diagnostic screen and operate the Linear Stepper motor. Does it move?

Yes

Does it stop at the left and right limit sensors?

No

Replace the Linear motor or replace the Motion board.

Yes scan a demo image and check the CR Reader operation.

No

Check/replace the relevant switch according to the

“Sensors Tests” on Page 53

[6] Close the CR Reader cover.

32 AT000115-02

General Operation Failure

No Power in the CR Reader

Solution

[1] Check that the power cable is connected, and the CR Reader is turned ON.

[2] Turn OFF the CR Reader and check the two fuses (3.15 A) in the Power Cable connector.

[3] Remove the CR Reader cover.

[4] Check the Power Supply voltage:

(a) Measure the 12 V voltage in the Motion board J213.

Yes

Go to the next measure.

a. Check Fuse F3.

No b. Replace 12 V Power Supply. (SK250039)

(b) Measure the 15 V voltage in the Motion board J211.

Yes

Go to the next measure.

No

Replace one of the two 15 V power supplies.

(SK250038)

(c) Measure the 5 V voltage in the Motion board U211.

Yes No

Replace entire Power Supply assembly.

Replace 5 V/12 V power supply. (SK250037)

Power Supply Schematics

Replacing the relevant Power Supply

It is recommended to replace the whole Power Supply assembly.

Power Supply assembly Replacement description appears in the Service Manual.

You can, however, replace only the specific PS card that is defective. This section describes how to replace only the defective PS card.

AT000115-02 33

[1] Remove the screws of the Power Supply cover.

Power Supply Cover

[2] Remove the relevant PS:

Remove the PS Card

(a) Unscrew the four screws retaining the PS card.

(b) Disconnect the cables.

[3] Insert the new PS:

(a) Connect the cables.

(b) Insert the screws.

[4] Turn ON the CR Reader.

[5] Repeat Step 4 “Check the Power Supply voltage:” on Page 33 .

34 AT000115-02

Section 6: Image Artifacts

White lines across image

White Lines Across Image Artifact Examples

Image Artifacts

Cause of Artifact

The Linear Slide gets stuck in the middle of a scanning procedure.

There might be a mechanical noise while scanning.

Note

When the Kodak Image Processing option is functioning this artifact is more severe.

Fix

Tighten the tension of the Slide Screw nut. This will also reduce the mechanical noise that accompanies scanning.

Required Tool:

• 12 mm wrench

AT000115-02 35

• 2.5 mm Allen tool

[1] Remove the three screws that fasten the Linear Screw bracket to the Optical Assembly.

Linear Screw Bracket

[2] Holding the Linear Screw bracket firmly, tighten the locknut clockwise by 2 mm

Tighten Nut

Linear Screw Bracket

[3] Replace the three Linear Screw bracket screws.

[4] Perform a scanning procedure. If there is still a mechanical noise while scanning, or the artifact still appears, repeat this procedure

36 AT000115-02

Two Parallel Lines Across Image Center

Parallel Lines across Image Artifact Example

Image Artifacts

Cause

Two parallel lines - like scratches - appear in the center of the screen. They are caused by the Screen Guide (Plate

Guide) loop,

Fix

[1] Replace the Screen Guide Loop and adjust the height. See “Screen Guide Replacement” and “Screen Guide

Loop Adjustment” in the Service Manual.

[2] Upgrade CR Reader hardware from Screen Guide to Autoloop. (SK000037) Consult your marketing agent for more details.

AT000115-02 37

Distorted Image

Distorted Image Artifact Example

Cause

Image is distorted when performing a high resolution image.

Fix

Replace USB board

38 AT000115-02

Curved Image

Curved Image Artifact Example

Image Artifacts

Cause

The Linear Slide doesn’t move smoothly during scanning procedure.

Fix

Adjust the tension of the Slide Screw Nut. See Fix in “White lines across image” on Page 35

AT000115-02 39

Only Part of Image is Scanned

Partial Image Artifact Examples

Cause

Part of image scanned. USB board is not functioning properly.

Fix

Replace USB board.

40 AT000115-02

Vertical Lines on Image

Vertical Lines on Image Artifact Example

Image Artifacts

Cause

Lines on the image. Image is not uniform. Caused by electronic issues of the USB board.

Fix

Replace USB board.

AT000115-02 41

Black Dots on Image

Black Dots on Image Artifact Example

Cause

Black dots on image. These dots (streaks) are caused by an Electrostatic Discharge (ESD). These ESD dots generate very short sharp and high light sparks that are coupled into the Photo multiplier through the blue filter. The

ESD effect is induced by several factors, mainly environmental conditions such as dry air and low humidity, and rubbing of the screen by the mechanical CR Reader (rollers).

Fix

Clean the screen with screen solution that contains anti-static agent. See the User Guide and/or Service Manual for cleaning instructions.

42 AT000115-02

White Dots on Image

White Dots on Image Artifact Example

Image Artifacts

Cause

White dots appear on the scanned image resulting from accumulated dust.

Fix

Clean the screen according to the “Screen Cleaning Instructions” in the Service Manual.

AT000115-02 43

Shifted Image

Shifted Image Artifact Example

Cause

Lines and/or distorted image because of incorrect computer specifications.

Fix

[1] Check that the PC USB Chipset is the Intel model.

[2] Reinstall PC USB Chipset driver. It can be downloaded from the PC model website.

[3] Verify that the issue is with the PC by activating the CR Reader via another PC.

[4] Replace the USB board.

Note

If one of the steps solves the problem, there is no need to continue to the following steps.

44 AT000115-02

Black Surround Artifact

Black Surround Image Artifact Example

Image Artifacts

Cause

When activating Black Surround the image should be cropped according to the exposure limits set by the collimator.

In CR Point-of-Care 120/140 models with less than Version 2.5 software, the feature does not always function accurately.

Fix

The Black Surround feature of software Version 2.5 is built upon a different, more successful algorithm. To upgrade to Version 2.5 contact your Marketing representative.

AT000115-02 45

Grid Lines on the Image

Grid Lines on Image Artifact Example

Note

The size of the grid lines varies with the magnification.

Cause

Grid lines on the image.

Fix

[1] Go to Technician>Settings>Setup screen.

[2] Check that Grid Suppression Filter is checked.

In Version 2.5 the grid suppression within Eclipse Kodak Image Processing works best with 103 lp/inch grid. You should avoid grids of 152 lp/inch. The algorithm does not suppress with frequency higher than 152 lp/inch.

46 AT000115-02

Image Artifacts

Software Issues

Software Artifact Example

Cause

When adding L/R signs and annotations on the image in specific window level values, the image turns black on the scan screen.

Fix

The issue is solved by applying a Service Pack. Check the following Service Bulletins according to the Software version:

• V2.1.2/2.2.1 -- SB000046 - K-QC POC120_140 SP2

• V2.4.2 -- SB000048 - K-QC POC120_140_260 SP3

Until the SP is installed, follow the work around solution according to:

SB000013 - Black Images on K QC Scan Screen.

AT000115-02 47

Inverted Screen

Inverted Screen Artifact

Cause

The screen was inserted the wrong way round in the cassette.

Fix

With the Screen Extraction Tool, (SK250056) remove the screen from the cassette and re-insert it the right side up.

48 AT000115-02

Vertical White Lines

Note

The lines are vertical to the scan. In the example on the right, the image was rotated.

Vertical White Lines Artifact Example

Image Artifacts

Cause

The USB Chipset on the computer Mother board is faulty.

Fix

[1] Check that the PC USB Chipset is the Intel model.

[2] Reinstall PC USB Chipset driver. It can be downloaded from the PC model website.

[3] Verify that the issue is with the PC by activating the CR Reader via another PC.

Note

If one of the steps solves the problem, there is no need to continue to the following steps.

AT000115-02 49

Image Partially Scanned

Partially Scanned Image Artifact Example

Cause

A W0 Sensor error message appears on screen during the scanning procedure. The Operator clicks [OK] to the message and then the CR Reader immediately ejects the screen. Only part of the image has been scanned.

Fix

Workaround: Do not click [OK} before the CR Reader finishes scanning the screen.

Fix: Check the functionality of the W0 Sensor. (See “Sensors Tests” on Page 53 ) To fix the W0 Sensor go to ““Plate

Didn’t Reach W0 Sensor”” on Page 15 and ““W0 Sensor at Wrong State”” on Page 16 .

50 AT000115-02

Random Black Lines on Image

Random Black Lines Artifact Example

Image Artifacts

Cause

The random black lines appear because of a software bug in the USB board.

Fix

The issue is solved by applying a Service Pack. Check the following Service Bulletins according to the Software version:

• V2.1.2/2.2.1 -- SB000046 - K-QC POC120_140 SP2

• V2.4.2 -- SB000048 - K-QC POC120_140_260 SP3

• V2.5 -- SB000053 - K-QC POC120_140_260 SP2

AT000115-02 51

Appendix 1: Tests

Section 7: Appendix 1: Tests

Sensors Tests

Introduction

Perform this test procedure in order to check if a sensor is functioning.

This test is valid for all sensors.

When the Jumper is connected and a Sensor is activated - a flag prevents the sensor’s transmitted signal from being received on it’s other side - the LED light to the left of the sensor connector on the Sensor board, will light green.

Tools Required

Shortcut Jumper

Procedure

[1] Remove the CR Reader cover.

[2] Switch ON the CR Reader.

[3] Connect the Shortcut Jumper to the two pins on the Sensor Board to the connector shown in the illustration below.

Shortcut Jumper

[4] Insert a piece of paper into the sensor where the flag passes during procedure.This blocks the sensor signal.

The green LED to the left of that sensor connector on the sensor board lights up is the sensor is functioning properly. If the LED does not light, the sensor is not functioning properly.

Unblock the sensor by removing the piece of paper; the green LED should turn off.

AT000115-02 53

Block the sensor signal

Sensor blocked Sensor unblocked

[5] If the sensor is not functioning properly, replace the sensor and repeat the test.

Note

To perform this test on J511 -W0 sensor: The sensor is divided into two parts; the Top is the Transmitter and the

Bottom is the Receiver. Insert a screen into the drum and check J511 sensor LED position change. During the screen upload the LED should go from green to OFF.

54 AT000115-02

Appendix 1: Tests

Rollers Motor Test

[1] Remove the CR Reader cover.

[2] Turn the CR Reader ON.

[3] In Kodak QC software go to the Diagnostic screen.

[4] Click on <<->> to operate the Roller Motor control.

[5] Check visually that the rollers are spinning in the correct direction.

[6] Measure the voltage in the Roller Motor connector referring to the Roller Motor Sensor chart in the Point-of-

Care Service Manual.

Roller Motor Sensor Electrical connectors

[7] Check F2 on the Fuse Panel in the rear of the CR Reader.

AT000115-02 55

USB Fuses Test

The USB has fuses protecting it from high voltage and to prevent short circuits from occurring.

F1 — Supplies 5 V from the Power Supply to the USB.

F2 — Supplies 12 V from the Power Supply to the USB.

The LED Diode D7 and D8 correspond to F1 and F2. If a fuse is burned, the LED diode will light red. If one of the

LEDs id red, then replace the corresponding fuse.

USB Board LEDs

D8

D7

56 AT000115-02

Publication History

Section 8: Publication History

Publication

Date

June 08

Publication

No.

February 08 AT000115

ECO No.

ECO 322

Changed

Pages

AT000115-02 ECO 475 misc. pages

File Name

AT000115_KodakQC_V2.5_Point-of-

Care_ 120-140_Troubleshooting_Guide

AT000115-02_KodakQC_V2.5_Point-of-

Care_ 120-140_Troubleshooting_Guide

Notes

New Publication

Updates to

Hardware Error

Messages and

General Operation

Failures

AT000115-02 57

Printed in U.S.A. • Kodak QC V 2.5.0 PoC 120-140 Troubleshooting Guide June 2008.fm

Carestream Health, Inc.

150 Verona Street

Rochester, NY 14608