Apollo P-2200 Series User manual

Apollo P-2200 Series User manual
APOLLO P-2200 Series Printer
User’s Guide
Acknowledgments
Univers™ is a trademark of Linotype AG and its
subsidiaries in the U.S. and other countries.
TABLE OF CONTENTS
CG Times is a product of Agfa Corporation based on
Times New Roman under license from The Monotype
Corporation plc. and scalable outlines are licensed from
Agfa Division of Miles Inc.
How to Print . . . . . . . . . . . . . . . . . . 2
Microsoft®, Windows®, Windows NT®, and MS Windows®
APOLLO Print Settings Box . . . . . . . . . . . . 5
are U.S. registered trademarks of Microsoft Corporation.
Screenshot(s) reprinted by permission from Microsoft
Corporation.
Adobe and Acrobat are trademarks of Adobe Systems
Incorporated.
While You’re Printing. . . . . . . . . . . . . . . . . . .3
Printing on Different Kinds of Paper . . . . 4
Getting Help When
Things Go Wrong . . . . . . . . . . . . . . 8
The APOLLO Toolbox . . . . . . . . . . . . . . . . . 8
Solving Common Problems . . . . . . . . . . . . 9
Notice
The information contained in this document is subject
to change without notice.
APOLLO Consumer Products, Ltd. makes no warranty of
any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and
fitness for a particular purpose.
APOLLO Consumer Products, Ltd. shall not be liable for
errors contained herein or for incidental or
consequential damages in connection with the
furnishing, performance, or use of this material.
What the Buttons and Lights Do . . . . . . . . 11
APOLLO Customer Care . . . . . . . . . . . . . . . 11
More About Your Printer . . . . . . . .13
Uninstalling the Printer Software . . . . . . . 13
Print Cartridges . . . . . . . . . . . . . . . . . . . . . . 14
Product Specifications . . . . . . . . . . . . . . . . 14
Limited Warranty Statement . . . . . . . . . . . 16
No part of this document may be photocopied,
reproduced, or translated to another language without
the prior written consent of APOLLO Consumer
Products, Ltd.
Printing History
Edition 1, October 1999
© Copyright 1999 by APOLLO Consumer Products, Ltd.
A note to our customers
Your printer model may look different than the one shown in this guide. However, if your printer looks different, it
works just like the one we’ve shown here. We’ve used the APOLLO P-2200 for the illustrations and printer software
dialog boxes.
Finding more information
For more information, see the electronic Online Manual, which can be found on your APOLLO Installation
Software CD. You’ll need Adobe® Acrobat® Reader installed on your computer to view the Online
Manual. Reinsert your APOLLO Installation Software CD and select View Online Manual.
1
HOW TO PRINT
1. Lay out the page and choose the text,
pictures, fonts, and colors from your
software program (such as a word
processor or drawing program).
Once you’re there, Choose print quality,
paper size, and paper type on the Setup
tab.
2. Choose your print settings in the
APOLLO print settings box. To find the
APOLLO print settings box:
Try This...
a. Click File and then click Print.
Choose two-sided printing, orientation,
and flip horizontal options on the
Features tab.
b. Then click whichever button you see—
Properties, Setup, or Printer.
c. If you still don’t see the box, click
Setup, Options, or Properties.
...Or Try This
a. If Print isn’t there, click Printer Setup
or Print Setup.
b. Then click whichever button you see—
Setup or Options.
2
Choose color options on the Color tab.
To print in black and white, check Print
in Grayscale.
If something goes wrong
Sometimes, in spite of your best efforts,
something goes wrong during printing.
Maybe a sheet of paper jams in the printer
or nothing happens at all.
o If the printer detects a problem, it
displays a message on your screen.
o If you notice that something is wrong,
click the Troubleshooting tab in the
APOLLO Toolbox and follow the
instructions on the screen. (See page 8 to
find out how to get to the APOLLO
Toolbox.)
3. Click OK in the Print box of your
software program to start printing.
The next time you want to print this
document, you can use the Print button
at the top of the screen in your software
program — simply click it to print one
copy using the same print settings.
It takes a few moments for the printing to
start, because the printer is receiving
information from the computer.
While You’re Printing
o If your printer lights are blinking, see
page 11.
Your printer will print at different speeds,
depending on the complexity of the job and
the print quality you have chosen. If you have
lots of graphics and color in your document,
it will take longer to print.
3
Printing on Different Kinds of Paper
OUT tray removed for loading cards
Card guide in up position
OUT tray
Single envelope slot
Paper-width Adjuster
To print…
You need to…
Envelopes
1. Slide the envelope, with its flap up and on the right, evenly into
the single envelope slot until it stops.
2. Choose print settings that match the type and size of the
envelope.
3. Print the envelope.
4. Reset the software for the paper in the IN tray after printing
completes.
Single envelope
Stack of up to 20 envelopes
Index cards and postcards
4
Paper-length Adjuster
1. Slide out both of the paper adjusters.
2. Remove any paper from the IN tray.
3. Slide the envelopes, with the flap side up and on the right, evenly
into the IN tray.
4. Slide paper adjusters snugly against the edges of the envelopes.
5. Choose print settings that match the type and size of the
envelopes.
6. Print the envelopes.
7. Reset the software for the paper in the IN tray after printing is
completed.
1. Remove the OUT tray.
2. Raise the card guide.
3. Insert up to 1/4 inch (1/2 cm) stack of cards into the IN tray. Align
the right edge of the stack with the card guide.
4. Slide the paper adjusters snugly against the edges of the cards.
5. Replace the OUT tray.
6. Choose print settings that match the type and size of the cards.
7. Print the cards.
8. Reset the software for the paper in the IN tray after printing is
completed.
APOLLO Print Settings Box
Setup Tab
Print settings to choose…
Features Tab
Guidelines to remember…
• Setup Tab
- Print Quality: Normal
- Paper size: choose appropriate
envelope size
- Paper Type: Plain paper
• Features Tab
- Two-sided Printing: None
- Orientation: Portrait
• The envelope slot supports only No. 10 or DL size
envelopes.
• Make sure paper is loaded in the IN tray.
• Make sure the card guide is in the down position.
• Avoid shiny or embossed envelopes, or those that have
clasps or windows.
• Avoid envelopes with thick, irregular, or curled edges
or with areas that are wrinkled, torn, or otherwise
damaged.
• Setup Tab
- Print Quality: Normal
- Paper size: choose appropriate
envelope size
- Paper Type: Plain paper
• Features Tab
- Two-sided Printing: None
- Orientation: Portrait
• Never load more than 20 envelopes at one time.
• Even up the envelopes before inserting them by tapping
the short edge on a flat surface.
• Make sure the card guide is in the down position
• Setup Tab
- Print Quality: Normal
- Paper size: choose appropriate
card size
- Paper Type: Plain paper
• Features Tab
- Two-sided Printing: None
- Orientation: Portrait
• Even up the cards before inserting them by tapping the
short edge on a flat surface.
• Move the paper length adjuster by pressing the inside of
the handle to release and lower it, then pushing it
toward the card stack until it stops.
• If you encounter difficulty replacing the OUT tray,
lift the top cover, wait a few moments for the print
cartridge cradles to move to the center position, then
replace the OUT tray, and lower the top cover.
5
Printing on Different Kinds of Paper
OUT tray removed for loading cards
Card guide in up position
OUT tray
Single envelope slot
Paper-width Adjuster
Paper-length Adjuster
To print…
You need to…
Labels
1. Slide out both of the paper adjusters.
2. Fan the edges of the label sheets to separate them, then even the
edges.
3. Insert up to 25 label sheets (label side down) on top of about 5
sheets of plain paper of the same size.
4. Slide the paper adjusters snugly against the sheets.
5. Choose print settings that match the type, size, and orientation of
the labels.
6. Print the labels.
7. Reset the software for the paper in the IN tray after printing
is completed.
Transparencies
1. Slide out both of the paper adjusters.
2. Fan the edges of the transparency sheets to separate them, then
even the edges.
3. Insert up to 1/2 inch (1 cm) stack of transparency sheets. Load the
rough side down with the adhesive strip forward.
4. Slide the paper adjusters snugly against the transparencies.
5. Choose print settings that match the type and size of the
transparencies.
6. Print the transparency.
7. Reset the software for the paper in the IN tray after printing
is completed.
For more information about how your printer works, see the electronic Online
Manual. The Online Manual is on your APOLLO Software Installation CD. At any
time while using your computer, insert the CD and select View Online Manual.
6
APOLLO Print Settings Box
Setup Tab
Print settings to choose…
Features Tab
You need to…
• Setup Tab
- Print Quality: Normal
- Paper size: Letter or A4
- Paper Type: Plain paper
• Features Tab
- Two-sided Printing: None
- Orientation: Portrait
• Use only paper labels that are designed specifically
for use with inkjet printers.
• Never load more than 25 sheets at one time.
• Use only full sheets of paper labels.
• Make sure the sheets are not sticky, wrinkled, or
pulling away from their protective backing.
• Do not use plastic or clear labels. The ink will not dry
when used with plastic or clear labels.
• Make sure the card guide is in the down position.
• Setup Tab
- Print Quality: Best
- Paper size: Letter or A4
- Paper Type: HP Premium Transparency
Film
• Features Tab
- Two-sided Printing: None
- Orientation: Portrait
• For best results, use HP Premium Inkjet Transparency
film, which was designed specifically for use with HP
Inkjet cartridges.
7
GETTING HELP WHEN
THINGS GO WRONG
When problems occur, the quickest way to
find a solution is to use the trouble-shooting
feature in the APOLLO Toolbox. With a few
clicks of the mouse button, you’ll find your
specific problem and details on how to fix it.
The APOLLO Toolbox
For each Windows system, here are a couple
of places to find it.
Windows 3.1x
o Double-click the APOLLO Toolbox icon
in the APOLLO group in the Program
Manager.
–OR–
o Double-click the APOLLO Toolbox icon.
It’s on your desktop when you start your
computer.
Windows 95, Windows 98, and
Windows NT 4.0
o Double-click the APOLLO Toolbox
shortcut icon. This shortcut is always on
your desktop.
Once you’re in the APOLLO Toolbox…
1. Click the Troubleshooting tab.
2. Click the appropriate category.
3. Click on the description of the problem.
–OR–
o Click the APOLLO Toolbox icon in the
taskbar. The icon is displayed in the
taskbar when the APOLLO Toolbox is
open and you’re printing.
8
4. Click to further explore possible
solutions.
Solving Common Problems
The text or graphics are in
the wrong place
Paper orientation. If the printing is
positioned incorrectly on the page, make sure
you’ve selected the correct orientation
(Portrait or Landscape) on the Features tab
of the APOLLO print settings box.
Alignment. If the color ink and black ink
don’t line up on the printed page, align the
print cartridges. In the APOLLO Toolbox, click
the Printer Services tab, and then click Align
the print cartridges.
Paper Loading. If the printing is slanted or
skewed, try reloading the paper.
Margin settings. If text is running off the
edge of the page:
o Make sure the margins are set correctly in
your software program.
o Make sure the elements in your document
fit within the printable area of the page.
o Make sure you’ve selected the right paper
size on the Setup tab of the APOLLO print
settings box.
A blank page came out of the
printer.
Tape. Make sure you’ve removed the
protective pieces of tape on the print
cartridges.
Default printer. Make sure you’ve selected
the APOLLO P-2200 Series printer as the
default printer. To check your default printer,
click the Troubleshooting tab in the APOLLO
Toolbox, and then click A blank page came
out. Follow the instructions under Wrong
printer selected to make sure your printer is
selected as the current or default printer.
The print quality is poor
Cartridges. If ink is smearing,
streaking, or is splotchy:
o You might need to clean the print
cartridges. See the APOLLO Toolbox for
instructions.
o You might need to replace the print
cartridges. See the APOLLO Toolbox for
instructions.
Paper. If the printing is faded or the colors
are dull or bleeding into each other, make
sure you’re using paper intended for inkjet
printers and that you’ve loaded the paper
print side down.
Ink. You can control the amount of ink on the
page by changing the Print Quality (on the
Setup tab of the APOLLO print settings box).
No page came out of the
printer
Be patient. Complex documents,
such as color photographs, take a while to
print. Check the power light; if it’s blinking,
the printer is processing information.
Power. Make sure the printer is on (the power
light on the front of your printer should be
on) and that all connections are firm.
Cover. Make sure the top cover of the printer
is closed.
Paper. Make sure you put the paper in the
lower (IN) tray correctly.
Print cartridges. Make sure both print
cartridge cradles contain properly installed
cartridges with the correct APOLLO part
number.
Ink. You might have run out of ink. Replace
the cartridges.
9
Something on the page is
wrong or missing
Margin settings. If the printing is cut
off around the edges, check your software
application:
o The correct margins are set.
o The elements are scaled correctly.
Colors. If the colors are wrong or missing
o Clean your tri-color print cartridge. In the
APOLLO Toolbox, click the Printer
Services tab, and then click Clean the
print cartridges.
o Replace the tri-color print cartridge.See
the online help for instructions.
o Clear the Print in Grayscale option on the
Color tab of the APOLLO print settings
box.
Communications. If meaningless characters
are printing on your page, the computer
might have lost communication with your
printer. Try turning your computer and
printer off and then turn them on again. If the
problem persists, make sure all cables are
plugged in tightly.
10
What the Buttons and Lights Do
The Resume and Power buttons and
lights are on the front of the printer. In
general, the lights indicate when the printer
When these lights are...
is operating correctly and when it needs
attention from you. The buttons are used to
control the printer.
You need to...
Turned off and
Turned off
Press Power
to turn on the printer.
Steadily lit and
Turned off
Send a document to the printer. The printer is in the
ready-to-print state.
Steadily lit and
Blinking
If you just installed a print cartridge, make sure the
cartridge is securely snapped into the printer with the
arrow aligned with the dots on the top of the print
cartridge cradle.
Close the top cover of the printer if it is open.
Check the lower (IN) tray to make sure it contains paper
and that the paper is correctly loaded in the tray.
Press Resume to clear the error condition. Then check
your computer screen for any reported error message
and corrective action instructions.
Blinking and
Turned off
No action required. This indicates that either the
computer is sending a document to the printer or that
the printer is currently busy printing a document.
Blinking and
Blinking
Press Power
to turn off the printer. At the computer,
cancel any documents awaiting printing. Press Power
again to turn on the printer.
Steadily lit and
Steadily lit
See the Troubleshooting tab in the APOLLO Toolbox. A
problem exists with your printer.
11
APOLLO Customer Care
APOLLO Customer Care
Online
Click your way to a quick solution!
Visit http://www.myapollo.com,
APOLLO’s web site, for answers to questions
about APOLLO products. You’ll get instant
access to everything from helpful printing
tips, frequently asked questions, and the
latest product and software updates—24
hours a day, seven days a week. Questions
e-mailed to APOLLO will get a response
within 24 hours
APOLLO Customer Care
By Phone
APOLLO provides phone support to
their customers. To speak with someone for
technical assistance, please refer to your
APOLLO Customer Care phone numbers
located in your printer box. This document
will list available support in your country.
Before placing a call for help, please make
sure that:
o You have checked the setup poster and
the APOLLO toolbox for installation
troubleshooting tips.
o You are seated in front of your computer
with your printer nearby.
o You have the following information
available:
- The printer’s serial number (the label is
on the back of the printer).
- The printer’s model number (the label is
on the front of the printer).
- The model of the computer.
- The version of the printer driver and
software program (if applicable).
12
A note about letters
If you need help from a technical support
person, we recommend that you visit
APOLLO’s web site for answers to frequently
asked questions first. If you need to call us,
do so while you’re in front of your computer
and printer, rather than writing a letter to us.
That way we can help you with your
questions immediately!
Printer software
Printer software (also referred to as
a printer driver) allows your printer
to talk with your computer. APOLLO provides
printer software and software updates for
Windows 3.1x, Windows 95, Windows 98, and
Windows NT 4.0.
You have several options for getting printer
software:
o Download the printer software by
accessing APOLLO’s web site at
http://www.myapollo.com.
o If you do not have a CD-ROM drive, you
can copy the printer software to diskettes
by taking your printer software CD to
another computer that has a CD-ROM
drive. Be sure to take along at least 6
blank diskettes. To create the diskettes,
begin the printer software installation.
When the opening screen appears, select
Make diskettes of your printer software
and follow on-screen instructions.
o If you do not have a CD-ROM drive, you
can order the software on 3.5 inch disks
by calling your local APOLLO Customer
Care Center. Please see the APOLLO
Customer Care reference card in your
printer for local phone numbers. Nominal
shipping and handling charges may apply.
o To obtain driver updates, you can
download the latest drivers from
APOLLO’s web site. If you need support
downloading the drivers, or want disks or
CD, there will be a nominal fee for this
service. Call your local APOLLO Customer
Care Center for information.
APOLLO Customer Care
Repair
If your printer is ever in need of
repair, simply call the APOLLO Customer
Care Center. A trained service technician will
diagnose the problem and coordinate the
repair process for you. This service is free of
charge during the printer’s standard
warranty period. Beyond the warranty
period, you will be quoted a repair cost. See
the enclosed warranty cards for specific
information for your country.
After the warranty
If you need support after the warranty period
expires, call your local APOLLO Customer
Care Center.
MORE ABOUT YOUR
PRINTER
Uninstalling the Printer
Software
If you need to uninstall the printer driver
for your APOLLO printer for any reason,
perform one of the steps listed for your
operating system. If something unexpected
happened during installation, it is safest to
run the uninstall utility directly from the CD
rather than from the uninstall program that
was placed on your hard drive.
For Windows 3.1x, do one of the
following:
o In Program Manager, locate your APOLLO
P-2200 Series group. Double-click the
Uninstall icon to uninstall your printer
software.
–OR–
o Insert the CD into your computer and run
Setup.exe. Select Remove APOLLO
P-2200 Series software.
For Windows 95, Windows 98, and
Windows NT 4.0 do one of the
following:
o From the Start menu, click Programs, click
APOLLO P-2200 Series, and then click
APOLLO P-2200 Series Uninstall.
–OR–
o From the Start menu, click Settings, click
Control Panel, and then click Add/
Remove Programs. Select APOLLO
P-2200 Series (Remove only).
–OR–
o Insert the CD into your computer and
run Setup.exe. Select Remove APOLLO
P-2200 Series software.
13
Print Cartridges
Product Specifications
To get the best performance from your
printer, APOLLO recommends using only
genuine HP print and photo cartridges. When
buying replacement print cartridges, check
the part numbers carefully. The print
cartridge numbers for your printer are:
Print technology
Drop-on-demand thermal inkjet printing
Print speeds
Black Text ✳
Best mode
Normal mode
EconoFast
1.5 page per minute
3.5 pages per minute
6 pages per minute
Mixed Text / Color Graphics ✳
Black
HP C6614
Series
Tri-Color
HP 51649
Series
Photo Cartridge
HP C1816
Series
To replace a print cartridge:
1. With the printer turned on, open the top
cover.
The cartridge cradle moves to the
center of the printer and the Resume
light flashes.
2. Pull the top of each print cartridge
toward you until it pops loose. Then lift it
from its cradle.
Best mode
Normal mode
EconoFast
0.8 pages per minute
2 pages per minute
3 pages per minute
5 x 7 Photo ✳
Photo Cartridge
0.25 pages per minute
Black True Type text resolution
Microsoft Windows (text and graphics)
Best mode:
600 x 600 dpi
Normal mode:
600 x 300 dpi
EconoFast:
300 x 300 dpi
Color resolution for Standard Pen Set
300 x 300 dpi on plain paper
600 x 300 dpi black and color (on glossy paper,
premium paper, and transparency film)
Color resolution for Photo Pen Set
600 x 300 dpi with 6 inks, using the HP Photo
Cartridge and all paper types (Best and Normal
modes)
Printer command language
HP PCL Level 3
3. Place new print cartridges into the
cartridge cradle slots, and push it back
into position. You hear a click when the
cartridge sits snugly in its cradle.
Software compatibility
MS Windows 3.1x, 95, 98, and NT 4.0
Buttons/lights
Resume and Power
I/O Interface
Centronics parallel, IEEE-1284-compliant with 1284-B
receptacle (Bi-Tronics, ECP, bi-directional)
4. Close the printer’s top cover.
For more information about the care and
maintenance of your print cartridges, see
your electronic Online Manual.
✳ Approximate figures. Exact speed varies depending on the system
configuration, software program, and document complexity.
14
Standard Character Sets
Weight
United Kingdom (ISO 4), German (ISO 21), French (ISO
69), Italian (ISO 15), Danish/Norwegian (ISO 60),
Swedish (ISO 11), Spanish (ISO 17), ANSI ASCII (ISO 6),
Legal, PC-8, Roman-8, Roman-9, PC-850, PC-8 Danish/
Norwegian, ECMA-94, Latin 1 (ISO 8859/1), PC-852,
Latin 2 (ISO 8859/2), Latin 5 (ISO 8859/9), Latin 9
(ISO 8859/15), PC-8 Turkish, and PC-858
5.4 kg (11.9 lb)
Built-in (internal) fonts
Courier (portrait and landscape orientations)
Pitch:
5, 10, 16.67, 20 cpi
Point size:
6, 12, 24 pt
Style:
Upright (Italic: 5, 10, 20 cpi)
Stroke weight:
Normal, Bold
CG Times (portrait and landscape orientations)
Pitch:
Proportional
Point size:
5, 6, 7, 8, 10, 12, 14 pt
Style:
Upright, Italic
Stroke weight:
Normal, Bold
Letter Gothic (portrait and landscape orientations)
Point and pitch:
6, 12, and 24 pt for 6, 12 and 24 cpi
Upright only: 4.75, 9.5, and 19 pt
for 16.67 cpi
Style:
Upright, Italic
Stroke weight:
Normal, Bold
Univers (portrait and landscape orientations)
Pitch:
Proportional
Point size:
5, 6, 7, 8, 10, 12, 14 pt
Style:
Upright (Italic: 5, 6, 10, 12 pt)
Stroke weight:
Normal, Bold
Recommended printable weight
Paper:
Envelopes:
Cards:
60 to 135 g/m2 (16 to 36 lb)
75 to 90 g/m2 (20 to 24 lb)
110 to 200 g/m2 (110 lb index
max.; 8.5 pt max. thickness)
Printable Paper Sizes
U.S. letter
U.S. legal
Executive
European A4
European A5
B5-JIS
Custom size:
Width:
Length:
U.S. No. 10 envelope
Invitation A2 envelope
European DL envelope
European C6 envelope
Index card
Index card
European A6 card
Japanese Hagaki Postcard
8.5 x 11 in
8.5 x 14 in
7.25 x 10.5 in
210 x 297 mm
148.5 x 210 mm
182 x 257 mm
5.0 to 8.5 in
127 to 215 mm
5.83 to 14 in
148 to 356 mm
216 x 279 mm
4.12 x 9.5 in
4.37 x 5.75 in
220 x 110 mm
114 x 162 mm
101.6 x 152.4 mm
4 x 6 in
127 x 203.2 mm
5 x 8 in
105 x 148 mm
100 x 148 mm
Power Requirements
Power modules:
Input Voltage (depends on power module ordered): 100,
120, 127, 220, 230, or 240 VAC (+10%, -10%)
Frequency:
100 VAC
50/60 Hz (+3 Hz, -3 Hz)
120 VAC
60 Hz (+3 Hz, -3 Hz)
127 VAC
60 Hz (+3 Hz, -3 Hz)
220 VAC
50 Hz (+3 Hz, -3 Hz)
230 VAC
50 Hz (+3 Hz, -3 Hz)
240 VAC
50 Hz (+3 Hz, -3 Hz)
Paper Handling (Built-In Feeders)
Power consumption
Sheets:
Multiple envelopes:
Single envelope:
Cards:
Transparencies:
Labels:
2 watts maximum when off
4.5 watts maximum nonprinting
12 watts maximum printing
OUT tray capacity:
up to 100 sheets
up to 20 envelopes
only 1 envelope
up to 30 cards
up to 50 sheets
up to 25 sheets
Use only U.S. letteror A4-sized sheets
specifically designed for
use with inkjet printers.
up to 50 sheets
Printer memory
Operating environment
Maximum operating temperature: 5° C (41° F) to
40° C (104° F)
Humidity: 10-80% RH non-condensing
Recommended operating conditions for best print
quality: 15° C (59° F) to 35° C (95° F), 20 to 80% RH
non-condensing
Storage temperature: -40° C (-40° F) to 60° C (140° F)
Noise Levels per ISO 9296:
512 KB built-in RAM
32 KB receive buffer
Normal
Mode
Dimensions
Width:
Height:
Depth:
476 mm (18.7 in)
211 mm (8.3 in)
404 mm (15.9 in)
Sound Power, LwAd:
6.4 B (A)
*Sound
50 dB (A)
Pressure, LpAm (Bystander position):
15
Limited Warranty Statement
APOLLO Product Duration of Limited Warranty
Software
90 Days
Print cartridges
90 Days
Printer
1 Year Hardware, 90 Days Phone Support
A. Extent of Limited Warranty
1. APOLLO warrants to the end-user customer that
APOLLO products will be free from defects in materials
and workmanship, for a specified time after the date of
purchase by the customer. The duration of this limited
warranty is stated above. Certain additional conditions
and limitations of APOLLO’s warranty are stated in the
user’s guide. Those conditions and limitations include:
a. For software products, the warranty applies only to the
media upon which the product is recorded; and
b. APOLLO does not warrant the operation of any
products to be uninterrupted or error free.
2. APOLLO’s limited warranty covers only those defects
which arise as a result of normal use of the product, and
do not apply to any:
a. Improper or inadequate maintenance;
b. Software or interfacing not supplied by APOLLO;
c. Unauthorized modification or misuse;
d. Operation outside the products environmental
specifications including duty cycle abuse or use of a
mechanical switchbox without a designated surge
protector;
e. Use of non-supported printing media or memory
boards; or
f. Improper site preparation or maintenance.
3. For APOLLO printer products, the use of a non-HP print
cartridge or a refilled print cartridge does not affect
either the warranty to the customer or any APOLLO
support contract with the customer; print cartridge
includes both toner cartridges and ink cartridges.
However, if printer failure or damage is attributable to
the use of a non-HP or refilled print cartridge, APOLLO
will charge its standard time and materials charges to
service the printer for the particular failure or damage.
4. If any software media product or print cartridge product
proves defective during the applicable warranty period,
and if the product is covered by APOLLO’s warranty, the
customer shall return the product for replacement.
5. If APOLLO receives, during the applicable warranty,
notice of a defect in a hardware product that is covered
by APOLLO’s warranty, APOLLO shall either repair or
replace the product, at its option. Any replacement
product may be either new or like new, provided that it
has functionality at least equal to that of the product
being replaced.
6. If APOLLO is unable to repair or replace, as applicable, a
defective product which is covered by APOLLO’s
warranty, APOLLO shall, within a reasonable time after
being notified of the defect, refund the purchase price
for a product, provided the customer returns the
product.
16
7. APOLLO’s warranty is valid in any country where the
APOLLO products listed above are distributed by
APOLLO, except for the Middle East, Africa, Argentina,
Brazil, Mexico, Venezuela, and France’s “Departments
d’Outre-Mer”; for those excepted areas, the warranty is
valid only in the country of purchase. Contracts for
additional warranty services, such as on-site service,
may be available from any authorized APOLLO service
facility where the listed APOLLO product is distributed
by APOLLO or an authorized importer.
8. This limited Warranty Statement gives the customer
specific legal rights. The customer may also have other
rights which vary from state to state in the United
States, from province to province in Canada, and from
country to country elsewhere in the world.
B. Limitations of Warranty
1. NEITHER APOLLO NOR ANY OF ITS THIRD PARTY
SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY
KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT
TO APOLLO PRODUCTS, APOLLO AND ITS THIRD
PARTY SUPPLIERS SPECIFICALLY DISCLAIM THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.
2. To the extent that this Limited Warranty Statement is
inconsistent with the law of the locality where the
customer uses the APOLLO product, this Limited
Warranty Statement shall be deemed modified to be
consistent with such local law. Under such local law,
certain limitations of this Limited Warranty Statement
may not apply to the customer. For example, some
states in the United States, as well as some
governments outside the United States (including
provinces in Canada), may:
a. Preclude the disclaimers and limitations in this
Warranty Statement from limiting the statutory rights
of a consumer (e.g. Australia and the United Kingdom);
b. Otherwise restrict the ability of a manufacturer to
make such disclaimers or impose such limitations; or
c. Grant the customer additional warranty rights, specify
the duration of implied warranties which the
manufacturer cannot disclaim, or not allow limitations
on how long an implied warranty lasts.
3. To the extent allowed by law, the remedies provided in
this Warranty Statement are the customer’s sole and
exclusive remedies.
C. Limitations of Liability
1. EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET
FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT
SHALL APOLLO BE LIABLE FOR ANY DIRECT, INDIRECT,
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES,
WHETHER BASED ON THE CONTRACT, TORT, OR ANY
OTHER LEGAL THEORY AND WHETHER ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertisement