HP EliteOne 800 G6 27 All-in-One PC User Guide
Advertentie
Advertentie
User Guide
SUMMARY
This guide provides information about components, network connection, power management, security, backing up, and more.
© Copyright 2020 HP Development Company,
L.P.
Skype and Windows are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries. USB Type-C® is a registered trademark of USB Implementers Forum.
DisplayPort™ and the DisplayPort™ logo are trademarks owned by the Video Electronics
Standards Association (VESA) in the United
States and other countries.
The information contained herein is subject to change without notice. The only warranties for
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Second Edition: October 2020
First Edition: September 2020
Document Part Number: M11427-002
Product Notice
This guide describes features that are common to most products. Some features may not be available on your computer.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality.
See http://www.microsoft.com
.
To access the latest user guides, go to http://www.hp.com/support , and follow the instructions to find your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.
Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described.
WARNING!
To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by applicable safety standards.
iii
iv Safety warning notice
About this guide
This guide provides basic information for using and upgrading this product.
WARNING!
Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages related to property damage). Warns the user that failure to follow a procedure exactly as described could result in loss of data or in damage to hardware or software. Also contains essential information to explain a concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
v
vi About this guide
Table of contents
vii
viii
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 19
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support .............. 22
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 23
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 23
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 23
Downloading HP Hardware Diagnostics Windows by product name or number
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 25
Downloading HP PC Hardware Diagnostics UEFI by product name or number
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 26
ix
x
1 Locating HP resources
Read this chapter to learn about where to find additional HP resources.
Product information
To locate resources that provide product details, how-to information, and more, use this table.
Table 1-1 Where to find product information
Topic Location
Technical specifications
Regulatory, Safety, and Environmental
Notices
System board
Serial number, Agency/Environmental, and operating system labels
To find the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs , and then click the link. Click Search all QuickSpecs, type your model name in the search box, and then click Go.
See the Regulatory, Safety, and Environmental Notices for product regulatory information.
You can also see the Agency/Environmental label.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP
Documentation.
A diagram of the system board is located on the inside of the chassis. Additional information is located in the computer Maintenance and Service Guide on the web at http://www.hp.com/support . Follow the instructions to find your product, and then select
Manuals.
The serial number, Agency/Environmental, and operating system labels might be on the bottom of the computer, on the rear panel of the computer, or under the service door.
Support
To locate resources that provide support and warranty information, use this table.
Table 1-2 Where to find support information
Topic Location
Product support
Warranty information
For HP support, go to http://www.hp.com/support .
Here you can access the following types of support:
● Online chat with an HP technician
● Support telephone numbers
● HP service center locations
To access this document:
▲ Type HP Documentation in the taskbar search box, and then select HP
Documentation.
– or –
▲ Go to http://www.hp.com/go/orderdocuments .
Product information 1
Table 1-2 Where to find support information (continued)
Topic Location
IMPORTANT: You must be connected to the internet to access the latest version of the warranty.
You can find your HP Limited Warranty located with the user guides on your product. The warranty might be on a CD or DVD provided in the box. In some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/ orderdocuments . For products purchased in Asia Pacific, you can write to HP at POD, PO
Box 161, Kitchener Road Post Office, Singapore 912006. Include your name, phone number, address, and product name.
Product documentation
To locate resources that provide product documentation, use this table.
Table 1-3 Where to find product documentation
Topic Location
HP user documentation, white papers, and third-party documentation
Product notifications
Technical specifications
Bulletins and Notices
User documentation is located on your hard drive. Type HP Documentation in the taskbar search box, and then select HP Documentation. For the latest online documentation, go to http://www.hp.com/support and follow the instructions to find your product. Then select Manuals. The documentation includes this user guide and the
Maintenance and Service Guide.
Subscriber's Choice is an HP program that allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Sign up at https://h41369.www4.hp.com/ .
The Product Bulletin application contains QuickSpecs for HP computers. QuickSpecs include information about the operating system, power supply, memory, processor, and many other system components. To access the QuickSpecs, go to http://www.hp.com/go/ quickspecs/ .
To find advisories, bulletins, and notices:
1.
Go to http://www.hp.com/support .
2.
Follow the instructions to find your product.
3.
Select Advisories or Bulletins and Notices.
Product diagnostics
To locate resources that provide product diagnostics tools, use this table.
Table 1-4 Where to find diagnostics tools
Topic Location
Diagnostics tools For additional information, see the computer Maintenance and Service Guide at http://www.hp.com/support . Follow the instructions to find your product, and then select
Manuals.
2 Chapter 1 Locating HP resources
Table 1-4 Where to find diagnostics tools (continued)
Topic Location
Audible beep and light code definitions
POST error codes
See the computer Maintenance and Service Guide at http://www.hp.com/support . Follow the instructions to find your product, and then select Manuals.
See the computer Maintenance and Service Guide at http://www.hp.com/support . Follow the instructions to find your product, and then select Manuals.
Product updates
To locate resources that provide product updates, use this table.
Table 1-5 Where to find product updates
Topic Location
Driver and BIOS updates
Operating systems
Go to http://www.hp.com/support and select Software and Drivers to verify that you have the latest drivers for the computer.
For information about Windows® operating systems, go to http://www.support.microsoft.com
.
Product updates 3
2 Computer features
This chapter provides you with an overview of your computer's features.
Standard configuration features
To identify a typical computer configuration, read this section. Features vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility.
Front panel components
To identify the front panel components, use this illustration and table.
4
5
Table 2-1 Identifying the front panel components
2
3
Front panel components
1 HP Sure View button (select products only)
Fingerprint sensor (select products only)
SD card reader (select products only)
OSD buttons (4)
Power button
Rear panel components
To identify the rear panel components, use this illustration and table.
4 Chapter 2 Computer features
Table 2-2 Identifying the rear panel components
Rear panel components
1 USB ports (2)
2
3
4
RJ-45 (network) connector
Power connector
DisplayPort™ connector
7
8
5
6
USB Type-C® connector
USB ports (2)
HDMI In
Security cable slot
NOTE: When a graphics card is installed in one of the system board slots, you can use the video connectors on the graphics card or the integrated graphics on the system board. The specific graphics card installed and software configuration determines the behavior.
You can disable the system board graphics by changing settings in BIOS F10 Setup.
Top components
To identify the top components, use this illustration and table.
Top components 5
Table 2-3 Identifying the top components
2
3
Top components
1 Noise-canceling microphones
Webcam light
Infrared (IR) camera lens
Side components
To identify the side components, use this illustration and table.
Table 2-4 Identifying the side components
Side components
1 Audio-out headphone jack
6 Chapter 2 Computer features
Table 2-4 Identifying the side components (continued)
Side components
2 USB port
3 USB Type-C port
Serial number location
Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available when contacting customer service for assistance.
Serial number location 7
3 Setup
This chapter provides detailed computer setup instructions.
Overview
Read this section for an overview of the setup process.
Set up the computer in the following order.
● Attach a stand. See
Attaching and removing a stand on page 8
.
-or-
●
●
Connect the cables for peripherals and power. See Connecting power on page 14
.
● Select a comfortable computer position and viewing angle. See
Adjusting the computer on page 11
.
●
Install a security cable. See Installing a security cable on page 13 .
●
Turn on the power. See Connecting power on page 14
.
● The mouse and keyboard are paired at the factory. If you ever need to synchronize the mouse and
keyboard again, see Manually pairing the optional wireless keyboard and mouse on page 16 .
Attaching and removing a stand
Attach or remove a stand.
Two stands are available for the computer:
● Recline stand
● Adjustable height stand
Attaching and removing a recline stand
You can attach a recline stand to your computer or remove a recline stand from your computer.
Attaching a recline stand
Attach a recline stand to your computer by following these steps.
1.
Place the computer facedown on a soft flat surface.
HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage.
8 Chapter 3 Setup
2.
Slide the top of the stand under the upper lip of the recess in the back of the computer (1) and lower the bottom of the stand downward (2) until the stand snaps into place.
Removing a recline stand
Remove a recline stand from your computer by following these steps.
1.
Remove all removable media, such as optical discs or USB flash drives, from the computer.
2.
Turn off the computer properly through the operating system. Then turn off any external devices.
3.
Disconnect the power cord from the AC outlet, and then disconnect any external devices.
4.
Place the computer facedown on a soft flat surface.
HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage.
5.
Press the stand release latch (1).
6.
Rotate the stand up (2) and away from the computer (3).
Attaching and removing an adjustable height stand
You can attach or remove an adjustable height stand.
Attaching and removing a stand 9
Attaching an adjustable height stand
Attach an adjustable height stand to your computer by following these steps.
1.
Place the computer facedown on a soft flat surface.
HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage.
2.
Slide the top of the stand under the upper lip of the recess in the back of the computer (1) and lower the bottom of the stand downward (2) until the stand snaps into place.
Removing an adjustable height stand
Remove an adjustable height stand from your computer by following these steps.
1.
Remove all removable media, such as optical discs or USB flash drives, from the computer.
2.
Turn off the computer properly through the operating system. Then turn off any external devices.
3.
Disconnect the power cord from the AC outlet, and then disconnect any external devices.
4.
Place the computer facedown on a soft flat surface.
HP recommends that you set down a blanket, towel, or other soft cloth to protect the bezel and screen surface from scratches or other damage.
5.
Press the stand release latch (1).
6.
Rotate the stand up (2) and away from the computer (3).
10 Chapter 3 Setup
Attaching the computer to a mounting fixture
To attach the computer to a mounting fixture, follow these instructions.
NOTE: This apparatus is intended to be supported by a UL- or CSA-Listed wall-mount bracket. If you purchased your computer with a stand, no hardware is included for VESA mounting. HP does not offer a mounting kit available for purchase separately.
1.
Align the recess on the back of the computer with the mounting fixture.
2.
Insert four mounting screws through the holes on the mounting fixture and into the VESA® screw holes on the back of the computer.
Adjusting the computer
You can adjust the recline stand and adjustable height stand.
Adjusting a recline stand
You can adjust the recline stand attached to your computer.
IMPORTANT: When tilting the recline stand, be sure that the cables are in a position that will not bend the connectors.
Press the bottom of the computer down or pull the bottom of the computer up to adjust to the appropriate tilt.
Attaching the computer to a mounting fixture 11
Adjusting an adjustable height stand
You can adjust the height, tilt, and swivel of the stand attached to your computer.
IMPORTANT: Use caution when rotating or reclining a computer if a cable lock is installed. The cable or the lock might interfere with the rotation or the angle of recline.
This stand allows you to:
● Adjust the computer height within a range of 130 mm (5.1 in).
● Tilt the computer –5°–20° from the desktop.
● Swivel the computer up to 45° to either side.
Adjusting the height
You can adjust the height of the computer.
To change the height of the computer, grasp both sides of the computer, and lift or lower to the appropriate height.
Adjusting the tilt
You can adjust the tilt of the computer –5°–20° from the desktop.
To tilt the computer, grasp the top and bottom of the computer, and adjust to the appropriate tilt.
12 Chapter 3 Setup
Adjusting the swivel
You can adjust the swivel of the computer.
To swivel the computer from side to side, grasp both sides of the computer, and swivel it up to 45° to one side or the other.
Installing a security cable
You can install a security cable to the security cable slot on the computer.
A security cable is a key lock device that has a wire cable attached. You attach one end of the cable to your desk (or other stationary object) and the other end of the cable to the security cable slot on the computer.
Secure the security cable lock with the key.
Installing a security cable 13
Connecting and disconnecting power
To connect power to or disconnect power from the computer, follow these instructions.
Connecting power
Connect a power cable to your computer by following these steps.
1.
Connect one end of the power cord to the computer and the other end to a grounded AC outlet.
2.
Press the power button on the computer to turn it on.
Disconnecting power
Disconnect a power cable from your computer by following these steps.
1.
Remove all removable media, such as optical discs or USB flash drives, from the computer.
2.
Turn off the computer properly through the operating system, and then turn off any external devices.
3.
Disconnect the power cord from the AC outlet, and disconnect any external devices.
14 Chapter 3 Setup
Using the webcam
With Skype® for Business installed, you can use the webcam in the following ways.
● Stream online video conferences
● Maintain security over conversations
Setting up Windows Hello
If the Windows® 10 operating system is installed on your computer, follow these steps to set up Windows
Hello facial recognition.
1.
Select the Start button, select Settings, select Accounts, and then select Sign-in options.
2.
Under Windows Hello, follow the on-screen instructions to add both a password and a four-digit PIN.
Then enroll your fingerprint or facial ID.
Using HP Sure View (select models only)
HP Sure View uses a unique system and LCD panel design to achieve the switchable privacy function.
Turning HP Sure View on or off
You can turn HP Sure View on or off.
With HP Sure View turned ON, the screen switches to a privacy mode that makes content easily visible for a user sitting in a "viewing cone" directly in front of the screen. Those viewing outside the cone will have difficulty seeing the screen.
With HP Sure View turned OFF, the screen returns to a nonprivacy mode where it can be viewed easily from any angle.
You can turn HP Sure View on or off by pressing the HP Sure View button on the bottom of the front bezel or by opening the built-in HP Sure View app while in PC Mode.
NOTE: If you are using the computer as an additional monitor in Monitor Mode, you can turn HP Sure View on or off by pressing the HP Sure View button, but the HP Sure View app is not available. When the computer is in Monitor Mode, you can make adjustments only through the OSD menu.
Using the webcam 15
NOTE: The area surrounding the bottom of the computer might get noticeably warmer when Sure View is turned on. This is a normal condition.
HP Sure View icons
When you press the Sure View button, the application displays the status of Sure View using the following icons. You can change the status of Sure View and adjust the brightness of the Sure View mode by pressing the Sure View button. Normal brightness adjustment methods do not apply to Sure View mode.
Table 3-1 Icons and descriptions
Icon Status
HP Sure View is turned on for privacy viewing.
HP Sure View is turned off for shared viewing.
NOTE: If you have a notebook computer connected to the HDMI-In connector using the All-in-One computer as a secondary monitor, the HP Sure View feature is still available; however, adjustments to HP Sure View settings can only be made in the OSD menu not in the HP Sure View app. To access the latest documentation for HP Sure View, go to http://www.hp.com/support . Follow the on-screen instructions to find your product and its documentation.
Using the optional wireless keyboard and mouse
The wireless keyboard and mouse are optional components. The mouse and keyboard are paired at the factory. If they do not work, remove and replace the batteries. If the mouse and keyboard are still not paired, follow the instructions in this section to manually pair the mouse and keyboard.
Manually pairing the optional wireless keyboard and mouse
To manually pair the optional wireless keyboard and mouse, follow these steps.
1.
Connect the receiver to a USB port on the computer.
16 Chapter 3 Setup
2.
Press the Connect button on the bottom of the mouse.
3.
Press the Connect button on the bottom of the keyboard.
Adjusting low blue light mode (select products only)
Decreasing the blue light emitting from the monitor reduces the blue light exposure to your eyes. HP computers provide a setting to reduce blue light output and create a more relaxing and less stimulating image while you read content on the screen. Here are the settings.
● Low Blue Light: Reduces blue light for improved eye comfort.
● Night: Adjusts to the lowest blue light and reduces the impact on sleep.
● Reading: Optimizes blue light and brightness for indoor viewing.
WARNING!
To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo .
Turning on the low blue light mode
To turn on the low blue light mode, follow these steps.
Adjusting low blue light mode (select products only) 17
1.
Turn on the All in One computer by clicking the power button located on the right side of the screen.
2.
Press the OSD button located next to the power button.
3.
In the OSD menu, select Low Blue Light to enable the low blue light function.
Turning on the night light mode
To turn on the night light mode, follow these steps.
1.
On the desktop, right-click and select Display Setting.
2.
Select the Night Light check box. The night light setting adjusts to 48%.
18 Chapter 3 Setup
4 Backing up, restoring, and recovering
You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process.
Backing up information and creating recovery media
These methods of creating recovery media and backups are available on select products only.
Using Windows tools
You can use Windows tools to back up personal information and create system restore points and recovery media.
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule regular backups to avoid information loss.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
NOTE: You must be connected to the Internet to access the Get Help app.
1.
Select the Start button, and then select the Get Help app.
2.
Enter the task you want to perform.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
For details:
▲ Go to http://www.hp.com/support , search for HP Cloud Recovery, and then select the result that matches the type of computer that you have.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support , select your country or region, and then follow the on-screen instructions.
Restoring and recovery
You have several options for recovering your system. Choose the method that best matches your situation and level of expertise.
NOTE: Not all methods are available on all products.
19
Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer.
For details, see
Using Windows tools on page 19
.
Recovering using HP Recovery media
You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool.
For details, see
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support , select your country or region, and then follow the on-screen instructions.
To recover your system:
▲ Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.
To change the boot order:
1.
Insert the HP Recovery media.
2.
Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet, quickly press esc , and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.
3.
Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions.
Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
20 Chapter 4 Backing up, restoring, and recovering
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support . Follow the onscreen instructions to find your product and locate your documentation.
Restoring and recovery 21
5 Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a firmware feature.
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see
Downloading HP PC Hardware Diagnostics
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated.
▲ Depending on the instructions on the screen, choose one of these options:
● If failure ID link is displayed, select the link and follow the on-screen instructions.
● If instructions for calling support are displayed. Follow those instructions.
Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support or HP
Support Assistant.
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support.
To access HP PC Hardware Diagnostics Windows from HP Help and Support:
1.
Select the Start button, and then select HP Help and Support.
2.
Select HP PC Hardware Diagnostics Windows.
3.
When the tool opens, select the type of diagnostic test that you want to run, and then follow the onscreen instructions.
NOTE: To stop a diagnostic test, select Cancel.
22 Chapter 5 Using HP PC Hardware Diagnostics
Accessing HP PC Hardware Diagnostics Windows from Support Assistant
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant.
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2.
Select Troubleshooting and fixes.
3.
Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
4.
When the tool opens, select the type of diagnostic test that you want to run, and then follow the onscreen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must use a Windows computer to download this tool because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP
To download HP PC Hardware Diagnostics Windows from HP, follow these steps.
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive.
The tool downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.
1.
Select the Microsoft Store app on your desktop or enter Microsoft Store in the taskbar search box.
2.
Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3.
Follow the on-screen directions.
The tool downloads to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.
Using HP PC Hardware Diagnostics Windows (select products only) 23
1.
Go to http://www.hp.com/support .
2.
Select Software and Drivers, select your type of product, and then enter the product name or number in the search box that is displayed.
3.
In the Diagnostics section, select Download, and then follow the on-screen instructions to select the specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 25 .
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated.
For assistance in solving the problem:
▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your
Failure ID and product number automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc .
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow this procedure.
1.
Turn on or restart the computer, and quickly press esc .
2.
Press f2 .
The BIOS searches three places for the diagnostic tools, in the following order:
24 Chapter 5 Using HP PC Hardware Diagnostics
a.
Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 25 .
b.
Hard drive c.
BIOS
3.
When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure.
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a
USB flash drive.
NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.
1.
Go to http://www.hp.com/support .
2.
Enter the product name or number, select your computer, and then select your operating system.
3.
In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload results to a preconfigured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/ techcenter/pcdiags , and then select Find out more.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 25
Downloading Remote HP PC Hardware Diagnostics UEFI
HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or number.
1.
Go to http://www.hp.com/support .
2.
Select Software and Drivers, select your type of product, enter the product name or number in the search box that is displayed, select your computer, and then select your operating system.
3.
In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several customizations.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use for uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1.
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2.
Select Advanced, and then select Settings.
3.
Make your customization selections.
4.
Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.
26 Chapter 5 Using HP PC Hardware Diagnostics
6 Computer operating guidelines, routine care, and shipping preparation
Follow these guidelines to ensure the best performance and useful life of your computer.
Operating guidelines and routine care
HP has developed guidelines to help you properly set up and care for the computer and monitor.
● Keep the computer away from excessive moisture, direct sunlight, and extreme heat and cold.
● Operate the computer on a sturdy, level surface. Leave a 10.2 cm (4 inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.
● Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit because this also restricts airflow.
● Never operate the computer with the access panel or any of the expansion card slot covers removed.
● Do not stack computers on top of each other or place computers so near each other that they are subject to each other’s recirculated or preheated air.
● To operate a computer within a separate enclosure, intake and exhaust ventilation must be provided on the enclosure, and the previous operating guidelines still apply.
● Keep liquids away from the computer and keyboard.
● Never cover the ventilation slots on the monitor with any type of material.
● Install or enable power management functions of the operating system or other software, including sleep states.
● Turn off the computer before you do either of the following tasks:
– Wipe the exterior of the computer with a soft, damp cloth as needed. Cleaning products might
discolor or damage the finish. See Removing dirt and debris from your computer on page 27 for
the recommended steps to clean the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See
bacteria and viruses.
– Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter can block the vents and limit the airflow.
Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best.
Use the following information to safely clean the external surfaces of your computer.
Removing dirt and debris from your computer
Here are the recommended steps to clean dirt and debris from your computer.
Operating guidelines and routine care 27
1.
Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the surfaces.
2.
Turn off your device and unplug the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in.
3.
Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4.
Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
5.
Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6.
Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7.
Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.
Cleaning your computer with a disinfectant
The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in
Removing dirt and debris from your computer on page 27
, you might also choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1.
Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the surfaces.
2.
Turn off your device and unplug the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in.
3.
Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner, benzene, or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
28 Chapter 6 Computer operating guidelines, routine care, and shipping preparation
4.
Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
5.
Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6.
Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7.
Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Shipping preparation
If you have to ship your computer, follow these tips to keep your equipment safe.
1.
Back up the hard drive files to an external storage device. Be sure that the backup media is not exposed to electrical or magnetic impulses while stored or in transit.
NOTE: The hard drive locks automatically when the system power is turned off.
2.
Remove and store all removable media.
3.
Turn off the computer and external devices.
4.
Disconnect the power cord from the AC outlet, and then from the computer.
5.
Disconnect the system components and external devices from their power sources and then from the computer.
NOTE: Be sure that all boards are seated properly and secured in the board slots before shipping the computer.
6.
Pack the system components and external devices in their original packing boxes or similar packaging with sufficient packing material to protect them.
Shipping preparation 29
7 Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded.
● Keep components in their electrostatic-safe containers until you are ready to install them.
● Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
● Use nonmagnetic tools.
● Before handling components, discharge static electricity by touching an unpainted metal surface.
● If you remove a component, place it in an electrostatic-safe container.
30 Chapter 7 Electrostatic discharge
8 Accessibility
HP's goal is to design, produce, and market products, services, and information that everyone everywhere can use, either on a stand-alone basis or with appropriate third-party assistive technology (AT) devices or applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does. HP strives to create an inclusive environment focused on connecting people to the power of technology throughout the world.
Finding the technology tools you need
Technology can unleash your human potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community. Assistive technology helps increase, maintain, and improve the functional capabilities of electronic and information technology.
For more information, see Finding the best assistive technology on page 32
.
The HP commitment
HP is committed to providing products and services that are accessible for people with disabilities. This commitment supports the company's diversity objectives and helps ensure that the benefits of technology are available to all.
The HP accessibility goal is to design, produce, and market products and services that can be effectively used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices.
To achieve that goal, this Accessibility Policy establishes seven key objectives to guide HP actions. All HP managers and employees are expected to support these objectives and their implementation in accordance with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within HP, and provide employees with the training they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups accountable for implementing these guidelines where competitively, technically, and economically feasible.
● Involve people with disabilities in the development of accessibility guidelines and in the design and testing of products and services.
● Document accessibility features, and make information about HP products and services publicly available in an accessible form.
● Establish relationships with leading assistive technology and solution providers.
● Support internal and external research and development that improves assistive technology relevant to
HP products and services.
● Support and contribute to industry standards and guidelines for accessibility.
HP and accessibility 31
International Association of Accessibility Professionals (IAAP)
IAAP is a not-for-profit association focused on advancing the accessibility profession through networking, education, and certification. The objective is to help accessibility professionals develop and advance their careers and to better enable organizations to integrate accessibility into their products and infrastructure.
As a founding member, HP joined to participate with other organizations to advance the field of accessibility.
This commitment supports HP’s accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use.
IAAP will make the profession strong by globally connecting individuals, students, and organizations to learn from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org
to join the online community, sign up for newsletters, and learn about membership options.
Finding the best assistive technology
Everyone, including people with disabilities or age-related limitations, should be able to communicate, express themselves, and connect with the world using technology. HP is committed to increasing accessibility awareness within HP and with our customers and partners.
Whether it’s large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or any other assistive technology to help with your specific situation—a variety of assistive technologies make
HP products easier to use. How do you choose?
Assessing your needs
Technology can unleash your potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain, and improve the functional capabilities of electronic and information technology.
You can choose from many AT products. Your AT assessment should allow you to evaluate several products, answer your questions, and facilitate your selection of the best solution for your situation. You will find that professionals qualified to do AT assessments come from many fields, including those licensed or certified in physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others, while not certified or licensed, can also provide evaluation information. You will want to ask about the individual's experience, expertise, and fees to determine if they are appropriate for your needs.
Accessibility for HP products
These links provide information about accessibility features and assistive technology, if applicable, included in various HP products. These resources will help you select the specific assistive technology features and products most appropriate for your situation.
● HP Elite x3–Accessibility Options (Windows 10 Mobile)
● HP PCs–Windows 7 Accessibility Options
● HP PCs–Windows 8 Accessibility Options
● HP PC’s–Windows 10 Accessibility Options
● HP Slate 7 Tablets–Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean)
● HP SlateBook PCs–Enabling Accessibility Features (Android 4.3,4.2/Jelly Bean)
● HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome
OS)
● HP Shopping–peripherals for HP products
32 Chapter 8 Accessibility
If you need additional support with the accessibility features on your HP product, see
.
Additional links to external partners and suppliers that may provide additional assistance:
● Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Office)
● Google Products accessibility information (Android, Chrome, Google Apps)
● Assistive Technologies sorted by impairment type
● Assistive Technology Industry Association (ATIA)
Standards and legislation
Countries worldwide are enacting regulations to improve access to products and services for persons with disabilities. These regulations are historically applicable to telecommunications products and services, PCs and printers with certain communications and video playback features, their associated user documentation, and their customer support.
Standards
The US Access Board created Section 508 of the Federal Acquisition Regulation (FAR) standards to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities.
The standards contain technical criteria specific to various types of technologies, as well as performancebased requirements which focus on functional capabilities of covered products. Specific criteria cover software applications and operating systems, web-based information and applications, computers, telecommunications products, video and multimedia, and self-contained closed products.
Mandate 376 – EN 301 549
The European Union created the EN 301 549 standard within Mandate 376 as an online toolkit for public procurement of ICT products. The standard specifies the accessibility requirements applicable to ICT products and services, with a description of the test procedures and evaluation methodology for each requirement.
Web Content Accessibility Guidelines (WCAG)
Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web designers and developers create sites that better meet the needs of people with disabilities or age-related limitations.
WCAG advances accessibility across the full range of web content (text, images, audio, and video) and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory, physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0 provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and navigability)
Standards and legislation 33
● Understandable (by addressing readability, predictability, and input assistance)
● Robust (for instance, by addressing compatibility with assistive technologies)
Legislation and regulations
Accessibility of IT and information has become an area of increasing legislative importance. These links provide information about key legislation, regulations, and standards.
● United States
● Canada
● Europe
● Australia
● Worldwide
Useful accessibility resources and links
These organizations, institutions, and resources might be good sources of information about disabilities and age-related limitations.
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you encounter on the Internet. Listing on this page does not imply endorsement by HP.
Organizations
These organizations are a few of the many that provide information about disabilities and age-related limitations.
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)
Educational institutions
Many educational institutions, including these examples, provide information about disabilities and agerelated limitations.
34 Chapter 8 Accessibility
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
● University of Minnesota computer accommodations program
Other disability resources
Many resources, including these examples, provide information about disabilities and age-related limitations.
● ADA (Americans with Disabilities Act) Technical Assistance Program
● ILO Global Business and Disability network
● EnableMart
● European Disability Forum
● Job Accommodation Network
● Microsoft Enable
HP links
These HP-specific links provide information that relates to disabilities and age-related limitations.
Our contact webform
HP comfort and safety guide
HP public sector sales
Contacting support
HP offers technical support and assistance with accessibility options for customers with disabilities.
NOTE: Support is in English only.
● Customers who are deaf or hard of hearing who have questions about technical support or accessibility of HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
– Complete the Contact form for people with disabilities or age-related limitations .
Contacting support 35
Index
A
accessibility needs assessment 32
assistive technology (AT)
AT (assistive technology)
B
backup, creating 19 backups 19
C
caring for your computer 27 cleaning your computer 27
components
computer operating guidelines 27
customer support, accessibility 35
D
E
F
H
HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics Windows
accessing 22, 23 downloading 23
HP Recovery media
I icons
International Association of
Accessibility Professionals 32
K
L
M
N
P power
connecting 14 disconnecting 14
R
creating using HP Cloud Recovery
Download Tool 19 creating using Windows tools 19
Remote HP PC Hardware Diagnostics
UEFI settings
S
Section 508 accessibility standards
stand
standards and legislation,
support
system restore point, creating 19
T
U
36 Index
V
W
Windows
backup 19 recovery media 19 system restore point 19
Index 37
Downloaden
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