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Maintenance and Service Guide
HP 255 G7 Notebook PC
© Copyright 2018 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Intel is a trademark of Intel Corporation in the U.S. and other countries. Bluetooth is a trademark owned by its proprietor and used by
HP Inc. under license. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
The information contained herein is subject to change without notice. The only warranties for
HP products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: December 2018
Document Part Number: L47794-001
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality.
Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.
To access the latest user guides, go to http://www.hp.com/support , and follow the instructions to find your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING!
To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
vii
viii
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 72
Downloading HP Hardware Diagnostics Windows by product name or number
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 73
Downloading HP PC Hardware Diagnostics UEFI by product name or number
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 74
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 76
ix
x
1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name
Processor
Graphics
Panel
Memory
HP 255 G7 Notebook PC
AMD® Dual-Core A9-Series processor
A9-9425 (3.1 GHz, turbo up to 3.7 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
AMD Dual-Core A6-Series processor
A6-9225 (2.6 GHz, turbo up to 3.0 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
AMD Dual-Core A4-Series processor
A4-9125 (2.3 GHz, turbo up to 2.6 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
AMD Quad-Core E2-Series processor
E2-9000e (1.5 GHz, turbo up to 2.0 GHz), 1866 MHz/1 MB L2 cache, dual core, 6 W
AMD Dual-Core R3-Series Accelerated processor
Ryzen 3-2200U (2.5 GHz, turbo up to 3.4 GHz), 1 MB L3 cache, DDR4-2400 MHz, dual core, 15 W
Supports HD decode, DX12, HDMI
Internal graphics
AMD Radeon™ Vega 3 Mobile Graphics (Ryzen 3 processor)
AMD Radeon R5 Graphics (A9 processor)
AMD Radeon R4 Graphics (A6 processor)
AMD Radeon R2 Graphics (E2 processor)
39.6-cm (15.6-in), WLED, anti glare, SVA, eDP, slim-flat (3.2 mm); 220 nits
High definition (HD)(1366 × 768)
Full high-definition (FHD) (1920 × 1080)
Two memory module slots
Memory is non-customer accessible/non-upgradeable
DDR4-2400 dual channel support
Supports up to 8 GB of system RAM in the following configurations:
● 8192 MB (8192 MB × 1 + 4096 × 2)
● 4096 MB (4096 MB × 1)
One memory module slot (A9, A6, E2 processors)
Memory is non-customer accessible/non-upgradeable
DDR4-1866 single channel support
1
Table 1-1 Product components and their descriptions (continued)
Category Description
Primary storage
Optical drive
Camera
Supports up to 8 GB of system RAM in the following configurations:
● 8192 MB (8192 MB × 1)
● 4096 MB (4096 MB × 1)
Single hard drive configurations, 6.35 cm (2.5-in), 7.0 mm/7.2 mm/9.5 mm, SATA hard drives
1 TB, 5400 rpm, 9.5 mm
1 TB, 5400 rpm, 7.2 mm
500 GB, 7200 rpm, 7.0 mm
500 GB, 5400 rpm, 7.0 mm
M.2, SATA-3, solid-state drives
256 GB, TLC
128 GB, TLC
9.0 mm tray load
DVD+/-RW Double-Layer Writer
HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0
720p by 30 frames per second
Single digital microphone
HP Webcam - VGA camera, indicator LED, USB 2.0, f2.4
640 × 480 by 30 frames per second
Audio
Single digital microphone
Audio Control Panel: HP Audio Control
Ethernet
Dual speakers
Ethernet Integrated 10/100/1000 NIC
Wireless networking Integrated Wireless options with single antenna (M.2/PCIe):
Realtek RTL8821CE 802.11ac 1 × 1 WiFi + Bluetooth® 4.2 Combo Adapter (MU-MIMO supported)
External media cards HP Multi-Format Digital Media Card Reader
Supports SD/SDHC/SDXC
Internal card expansion
Ports
Push-push insertion/removal
One M.2 slot for solid-state drive
One M.2 slot for WLAN
Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust panel resolution to fit embedded panel and external monitor connected)
HDMI v1.4 supporting: up to 1920 × 1080 @ 60Hz
USB 2.0 port (right side)
(2) USB 3.1 Gen 1 ports (left side)
2 Chapter 1 Product description
Table 1-1 Product components and their descriptions (continued)
Category Description
Keyboard/pointing devices
RJ-45/Ethernet
Audio-out (headphone)/audio-in (microphone) combo jack
AC Smart Pin adapter plug
Keyboard:
Full-size, textured, island-style keyboard with numeric keypad (ash silver and jet black)
TouchPad:
Multitouch gestures enabled
Support Modern Trackpad Gestures
Taps enabled by default
Power requirements Battery:
Security
3-cell battery, 41 Whr
Supports long life and battery fast charge
AC adapter, barrel type:
65 W Smart, nPFC, 4.5 mm, EM
45 W Smart, nPFC, right angle, 4.5 mm
Power cord (C5):
1 m, conventional
Kensington Mini Security Lock
Operating system
Serviceability
Supports firmware-based Trusted Platform Module (fTPM) 2.0
FreeDOS 2.0
Windows® 10 Home 64
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market PPP
Windows 10 Pro 64
Windows 10 Pro 64 StF MSNA Emerging Market
Windows 10 Pro 64 StF MSNA Standard
Windows 10 Pro 64 StF MSNA Strategic
End user replaceable parts:
3
Table 1-1 Product components and their descriptions (continued)
Category Description
AC adapter
Optical drive
4 Chapter 1 Product description
2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions
Component Description
(1)
(2)
Power light
Drive light
● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
● Blinking white: The hard drive is being accessed.
(3)
(4)
(5)
(6)
(7)
Memory card reader
USB port
Optical drive
Optical drive eject button
Security cable slot
Reads optional memory cards that enable you to store, manage, share, or access information.
To insert a card:
1.
Hold the card label-side up, with connectors facing the computer.
2.
Insert the card into the memory card reader, and then press in on the card until it is firmly seated.
To remove a card:
▲ Pull to remove the card from the memory card reader.
Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.
Depending on your computer model, reads an optical disc or reads and writes to an optical disc.
Releases the optical drive disc tray.
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Right side 5
Left side
(5)
(6)
Table 2-2 Left-side components and their descriptions
Component
(1) Power connector
Description
Connects an AC adapter.
(2)
(3)
(4)
AC adapter and battery light
RJ-45 (network) jack/status lights
HDMI port
USB SuperSpeed ports (2)
● White: The AC adapter is connected and the battery is fully charged.
● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery is charging.
● Off: The battery is not charging.
Connects a network cable.
● White: The network is connected.
● Amber: Activity is occurring on the network.
Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.
Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provide high-speed data transfer.
Audio-out (headphone)/Audio-in (microphone) combo jack
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
WARNING!
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
6 Chapter 2 Getting to know your computer
Display
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* (1 or 2 depending on model) Send and receive wireless signals to communicate with wireless local area networks (WLANs).
On: The camera is in use.
(2)
(3)
Camera light
Camera Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon..
NOTE: Camera functions vary depending on the camera hardware and software installed on your product.
Records sound.
(4) Internal microphone
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2.
Select My PC, select the Specifications tab, and then select User Guides.
Display 7
Keyboard area
TouchPad
Table 2-4 TouchPad components and their descriptions
Component
(1) TouchPad zone
(2)
(3)
Left TouchPad button
Right TouchPad button
Description
Reads your finger gestures to move the pointer or activate items on the screen.
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.
8 Chapter 2 Getting to know your computer
Lights
Table 2-5 Lights and their descriptions
Component
(1) Caps lock light
(2) Mute light
Description
On: Caps lock is on, which switches the key input to all capital letters.
● On: Computer sound is off.
● Off: Computer sound is on.
Keyboard area 9
Button and speakers
Table 2-6 Button and speakers and their descriptions
Component
(1) Power button
(2)
(3)
Speakers (2)
Vent
Description
● When the computer is off, press the button to turn on the computer.
● When the computer is on, press the button briefly to initiate Sleep.
● When the computer is in the Sleep state, press the button briefly to exit Sleep.
● When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options:
▲
Right-click the Power icon , and then select Power
Options.
Produce sound.
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
10 Chapter 2 Getting to know your computer
Special keys
Table 2-7 Special keys and their descriptions
Component
(1) esc key
(2) fn key
(3) Windows key
(4) Action keys
(5)
(6) num lock key
Integrated numeric keypad
Description
Displays system information when pressed in combination with the fn key.
Executes specific functions when pressed in combination with another key.
Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard backlight feature off or on.
Alternates between the navigational and numeric functions on the integrated numeric keypad.
A separate keypad to the right of the alphabet keyboard. When num lock is pressed, the keypad can be used like an external numeric keypad.
NOTE: If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on.
Keyboard area 11
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see
.
▲ To use an action key, press and hold the key.
Table 2-8 Action keys and their descriptions
Icon Description
Opens the “How to get help in Windows 10” webpage.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight off or on.
NOTE: To conserve battery power, turn off this feature.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or off.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.
12 Chapter 2 Getting to know your computer
Bottom
Table 2-9 Bottom components and their descriptions
Component
Vent
Description
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Bottom 13
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.
Table 2-10 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.
● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
14 Chapter 2 Getting to know your computer
3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com
, select your country or region, and then follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See
for details.
Computer major components 15
(8)
(3)
(4)
(5)
(6)
(7)
(11)
(12)
(13)
(14)
(9)
(10)
Table 3-1 Computer major components and their descriptions
Item Component
(1)
(2)
Display
NOTE: Displays are not spared as whole units. Display subcomponent spare parts are available. For spare part information, see
Display assembly subcomponents on page 19
.
Top cover/keyboard
NOTE:
For a detailed list of country codes, see Top cover with keyboard on page 66 .
Keyboard, jet black, for use in the United States
Keyboard, silver, for use in Saudi Arabia
TouchPad module
TouchPad button board
Speakers (includes cable)
Power connector cable (DC-in)
System board
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system
AMD Ryzen 3-2200U processor
AMD A9-9425 processor
AMD A6-9225 processor
AMD A4-9125 processor
AMD E2-9000e processor
Solid-state drive
NOTE:
For spare part information, see Mass storage devices on page 21
.
Memory modules (DDR4-2666)
8 GB
4 GB
WLAN module
Realtek RTL8821CE 802.11ac 1 × 1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Hard drive connector board
Solid-state drive connector board
Fan
Heat sink
For use in models with AMD Ryzen processors
For use in models with AMD A6/A9 processors
Spare part number
Not spared
L50000-xx1
L50001-xx1
L20449-001 not spared
L20453-001
L20475-001
L50003-xx1
L50004-xx1
L50005-xx1
L54792-xx1
L50006-xx1
937236-855
L10598-855
L17365-005
L20454-001
L20457-001
L20474-001
L20483-001
L20491-001
16 Chapter 3 Illustrated parts catalog
(22)
(20)
(21)
Table 3-1 Computer major components and their descriptions (continued)
Item Component
(15)
(16)
(17)
(18)
(19)
For use in fanless models with AMD E2-9000e processors
USB/card reader board
The USB/card reader board cable is available using spare part number L20452-001.
Battery (3-cell, 48 Whr)
Solid-state drive bracket
Hard drive
NOTE: For spare part information, see
Mass storage devices on page 21 .
DVD+/-RW Double-Layer Writer
Bottom cover
For use in models with an optical drive
● Asteroid silver
● Dark ash silver
For use in models without an optical drive
● Asteroid silver
● Dark ash silver
Rubber feet
Front feet:
● Asteroid silver
● Dark ash silver
Rear feet:
● Asteroid silver
● Dark ash silver
Spare part number
L20494-001
L20448-001
L11119-855
L20458-001
L50025-001
L49982-001
L49983-001
L49984-001
L49985-001
L20407-001
L20406-001
L20414-001
L20413-001
Computer major components 17
Cables
Table 3-2 Cables and their descriptions
Item Component
(5)
(1)
(2)
(3)
(4)
USB/card reader board cable
TouchPad button board cable
TouchPad cable
Hard drive/solid-state drive cable
Display cable
Display cable, non-touch, HD
Display cable, non-touch, FHD
Spare part number
L20452-001
L20451-001
L20450-001
L20456-001
L20443-001
L23064-001
18 Chapter 3 Illustrated parts catalog
Display assembly subcomponents
(4)
(5)
(1)
(2)
(3)
Table 3-3 Display components and their descriptions
Item Component Spare part number
Hinge cover
Asteroid silver
Dark ash silver
Display bezel
Display panel
L49990-001
L49991-001
L20421-001
HD
FHD
L50021-001
L50022-001
Miscellaneous Display Kit (includes gaskets [4] and rubber corner positioning tools [4]; not illustrated))
L23065-001
Display panel stretchable adhesive tape (not illustrated) L29080-001
Hinge Kit (includes left and right hinges)
Display cable
Non-touch, HD
L20420-001
L20443-001
Display assembly subcomponents 19
Table 3-3 Display components and their descriptions (continued)
Item Component
(8)
(6)
(7)
Non-touch, FHD
Camera module
HD camera
VGA camera
WLAN antenna cable
Single antenna
Single antennas, narrow bezel
Dual antennas
Dual antennas, narrow bezel
Back cover
Asteroid silver
Dark ash silver
Miscellaneous parts
Table 3-4 Miscellaneous parts and their descriptions
Component
AC adapter
65 W AC adapter, nPFC, SMART, RC, 4.5 mm, EM
45 W AC adapter, nPFC, SMART, RC, 4.5 mm, non-slim
Power cord (C5, 1 m)
For use in Denmark
For use in Europe
For use in Israel
For use in Japan
For use in North America
For use in the People’s Republic of China
For use in South Africa
For use in South Korea
For use in Switzerland
For use in Thailand
For use in the United Kingdom
Power adapter for use in Japan (C5)
Screw Kit
20 Chapter 3 Illustrated parts catalog
Spare part number
913691-850
741727-001
L19360-001
L19361-001
L19362-001
L19365-001
L19367-001
L19368-001
L13369-001
L19366-001
L19370-001
L19371-001
L19373-001
226768-001
L20476-001
Spare part number
L23064-001
L20447-001
L20446-001
L20445-001
L23060-001
L20444-001
L23059-001
L49986-001
L49987-001
Mass storage devices
Table 3-5 Mass storage devices and their descriptions
Item Component
(10)
(6)
(7)
(8)
(9)
(5)
(1)
(2)
(3)
(4)
DVD+/-RW Double-Layer Writer
Optical drive bezel
Asteroid silver
Dark ash silver
Optical drive bracket
Hard drive, 7 mm
1 TB, 5400 rpm
500 GB, 7200 rpm
500 GB, 5400 rpm
Hard drive bracket
Hard drive connector board
Hard drive/solid-state drive cable
Solid-state drive bracket
Solid-state drive connector board
Solid-state drive (M.2)
256 GB, SATA-3, TLC
128 GB, SATA-3, TLC
Spare part number
L50025-001
L49988-001
L49989-001
L20459-001
L30422-005
703267-005
778186-005
L20455-001
L20454-001
L20456-001
L20458-001
L20457-001
L50020-001
L50019-001
Mass storage devices 21
4 Removal and replacement procedures preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Non-conductive, non-marking plastic tool
● Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
22 Chapter 4 Removal and replacement procedures preliminary requirements
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
Electrostatic discharge information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.
Electrostatic discharge information 23
IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
Generating static electricity
Note the following:
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity
Event
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPs from plastic tube
55%
7,500 V
3,000 V
400 V
400 V
Removing DIPs from vinyl tray
Removing DIPs from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
Electronic components are then multi-packaged inside plastic tubes, trays, or Styrofoam.
2,000 V
3,500 V
7,000 V
5,000 V
Relative humidity
40%
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
10%
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
NOTE: As little as 700 volts can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
24 Chapter 4 Removal and replacement procedures preliminary requirements
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.
Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to electronic components:
● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords.
To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels
Static shielding protection levels
Method
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
Voltage
1,500
7,500
15,000
Grounding the work area
To prevent static damage at the work area, use the following precautions:
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.
● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended materials and equipment
Materials and equipment that are recommended for use in preventing static electricity include:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance
● Static-dissipative table or floor mats with hard tie to ground
Electrostatic discharge information 25
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing one-megohm +/- 10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
26 Chapter 4 Removal and replacement procedures preliminary requirements
5 Removal and replacement procedures for
Customer Self-Repair parts
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
Preparation for disassembly
See
Removal and replacement procedures preliminary requirements on page 22
for initial safety procedures.
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See
for details.
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com
, select your country or region, and then follow the on-screen instructions.
Preparation for disassembly 27
Optical drive
Table 5-1 Spare part description and number
Description
DVD+/-RW Double-Layer Writer
Optical drive bracket
Optical drive bezel - asteroid silver
Optical drive bezel - dark ash silver
Before removing the optical drive, follow these steps:
▲
Prepare the computer for disassembly ( Preparation for disassembly on page 27 ).
Remove the optical drive:
1.
Remove the Phillips M2.5 × 9.0 screw (1) that secures the drive to the computer.
2.
Slide the optical drive out of the computer (2).
Spare part number
L50025-001
L20459-001
L49988-001
L49989-001
28 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
3.
If it necessary to remove the bracket from the rear of the optical drive, remove the Phillips M2.0 × 3.0 screw (1), and the remove the bracket from the drive (2).
4.
If it necessary to remove the bezel from the front of the optical drive: a.
Insert a paper clip into the release hole on the front of the bezel (1). The left side of the bezel rotates outward (2).
b.
Press the tab to release the bezel from the drive (3).
c.
Rotate the side of the bezel (4), and then remove it (5).
Reverse this procedure to reassemble and install the optical drive.
Component replacement procedures 29
6 Removal and replacement procedures for
Authorized Service Provider parts
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 14 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com
, select your country or region, and then follow the on-screen instructions.
There are as many as 46 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and replacement.
30 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Bottom cover
Table 6-1 Spare part description and number
Description
Bottom cover for use in models with an optical drive
● Asteroid silver
● Dark ash silver
Bottom cover for use in models without an optical drive
● Asteroid silver
● Dark ash silver
Front rubber feet:
● Asteroid silver
● Dark ash silver
Rear rubber feet:
● Asteroid silver
● Dark ash silver
Spare part number
L49982-001
L49983-001
L49984-001
L49985-001
L20407-001
L20406-001
L20414-001
L20413-001
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 27
).
2.
Remove the optical drive (see Optical drive on page 28 ).
Remove the bottom cover:
1.
Peel the rubber feet off the bottom of the computer (1).
2.
Remove the 10 Phillips M2.5 × 9.0 screws that secure the bottom cover to the computer.
Component replacement procedures 31
3.
Starting near the middle, bottom of the bottom cover (1), pry the cover up to remove it (2).
Reverse this procedure to install the bottom cover.
32 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Battery
Table 6-2 Spare part description and number
Description
Battery (3-cell, 48 Wr)
Spare part number
L11119-855
Before removing the battery, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 27
).
2.
Remove the optical drive (see Optical drive on page 28 ).
3.
Remove the bottom cover (see
).
Remove the battery:
1.
Remove the three Phillips M2.0 × 8.0 screws (1) that secure the battery to the computer.
2.
Remove the battery from the computer (2).
Reverse this procedure to install the battery.
When installing the battery, be sure to install screws in the proper locations. The following image shows the locations around the battery that have holes but do NOT require screws.
Component replacement procedures 33
34 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Memory
Table 6-3 Spare part description and number
Description
Memory module, 8 GB
Memory module, 4 GB
Spare part number
937236-855
L10598-855
Before removing the memory modules, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 27
).
2.
Remove the optical drive (see Optical drive on page 28 ).
3.
Remove the bottom cover (see
).
4.
Remove the battery (see Battery on page 33 ).
Remove the memory modules:
1.
Spread the two retention clips outward (1) until the memory module tilts up at a 45-degree angle.
2.
Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same procedure to remove both memory modules.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
Install the memory modules:
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. Do not bend the memory module.
1.
Align the notched edge of the memory module with the tab in the memory module slot (1).
2.
Press the module into the slot until seated (2).
Component replacement procedures 35
3.
Gently press down on the module edges until the side retention clips snap into place (3).
36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Hard drive
Table 6-4 Spare part description and number
Description
Hard drive, 1 TB, 5400 rpm, 7 mm
Hard drive, 500 GB, 7200 rpm, 7 mm
Hard drive, 500 GB, 5400 rpm, 7 mm
Hard drive bracket
Spare part number
L30422-005
703267-005
778186-005
L20455-001
Before removing the hard drive, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 27
).
2.
Remove the optical drive (see Optical drive on page 28 ).
3.
Remove the bottom cover (see
).
4.
Remove the battery (see Battery on page 33 ).
Remove the hard drive:
1.
Slide the hard drive away from the connector (1), and then lift the hard drive out of the computer (2).
Component replacement procedures 37
2.
If it is necessary to disassemble the hard drive, remove the two Phillips M3.0 × 3.0 screws (1), and then lift the bracket off the drive (2).
Reverse this procedure to reassemble and install the hard drive.
38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Solid-state drive
Table 6-5 Spare part description and number
Description
256 GB, SATA-3, TLC
128 GB, SATA-3, TLC
Spare part number
L50020-001
L50019-001
Before removing the solid-state drive, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 27
).
2.
Remove the optical drive (see Optical drive on page 28 ).
3.
Remove the bottom cover (see
).
4.
Remove the battery (see Battery on page 33 ).
Remove the solid-state drive:
▲ Remove the Phillips M2.0 × 3.0 screw (1), and then pull the solid-state drive module from the socket (2).
Reverse this procedure to install the solid-state drive.
Component replacement procedures 39
Solid-state drive bracket and connector board
Table 6-6 Spare part description and number
Description
Solid-state drive bracket
Solid-state drive connector board
Solid-state drive cable
Spare part number
L20458-001
L22542-001
L20456-001
Before removing the solid-state drive bracket and connector board, follow these steps:
1.
Prepare the computer for disassembly ( Preparation for disassembly on page 27 ).
2.
Remove the optical drive (see
).
3.
Remove the bottom cover (see Bottom cover on page 31 ).
4.
Remove the battery (see
).
5.
Remove the solid-state drive (see Solid-state drive on page 39
).
Remove the solid-state drive bracket and connector board:
1.
Slide the bracket toward the side of the computer (1), and then lift the bracket out of the computer (2).
2.
Disconnect the solid-state connector board cable from the system board ZIF connector (1).
3.
Remove the Phillips M2.0 × 3.0 screw (2) that secures the board to the computer.
40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.
Remove the connector board from the computer (3).
Reverse this procedure to install the solid-state drive bracket and connector board.
Component replacement procedures 41
WLAN module
Table 6-7 Spare part description and number
Description
Realtek RTL8821CE 802.11ac 1 × 1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Spare part number
L17365-005
Before removing the WLAN, follow these steps:
1.
Prepare the computer for disassembly ( Preparation for disassembly on page 27 ).
2.
Remove the optical drive (see
).
3.
Remove the bottom cover (see Bottom cover on page 31 ).
4.
Remove the battery (see
).
Remove the WLAN module:
1.
Disconnect the two antenna cables from the module (1).
2.
Remove the Phillips M2.0 × 3.0 screw (2), and then pull the module out of the socket (3).
Reverse this procedure to install the WLAN module.
42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Hard drive connector board
Table 6-8 Spare part description and number
Description
Hard drive connector board
Before removing the hard drive connector board, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 27
).
2.
Remove the optical drive (see Optical drive on page 28 ).
3.
Remove the bottom cover (see
).
4.
Remove the battery (see Battery on page 33 ).
5.
Remove the hard drive (see
).
Remove the hard drive connector:
1.
Disconnect the cable from the system board ZIF connector (1).
2.
Remove the Phillips M2.0 × 3.0 screw (2) that secures the board to the computer.
3.
Remove the board from the computer (3).
Spare part number
L20454-001
Reverse this procedure to install the hard drive connector board.
Component replacement procedures 43
USB/card reader board
Table 6-9 Spare part description and number
Description
USB/card reader board
USB/card reader board cable
Spare part number
L20448-001
L20452-001
Before removing the USB/card reader board, follow these steps:
1.
Prepare the computer for disassembly ( Preparation for disassembly on page 27 ).
2.
Remove the optical drive (see
).
3.
Remove the bottom cover (see Bottom cover on page 31 ).
4.
Remove the battery (see
).
Remove the USB/card reader board:
1.
Disconnect the cable from the ZIF connector on the USB board (1).
2.
Remove the Phillips M2.0 × 3.0 screw (2), and then remove the board from the computer (3).
Reverse this procedure to replace the USB/card reader board.
44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
TouchPad button board
Table 6-10 Spare part description and number
Description
TouchPad button board
TouchPad button board cable
Spare part number not spared
L20451-001
Before removing the TouchPad button board, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 27
).
2.
Remove the optical drive (see Optical drive on page 28 ).
3.
Remove the bottom cover (see
).
4.
Remove the battery (see Battery on page 33 ).
Remove the TouchPad button board:
1.
Disconnect the system board cable from the ZIF connector on the TouchPad button board (1).
2.
Disconnect the TouchPad cable from the ZIF connector on the TouchPad button board (2).
3.
Remove the two Phillips M2.0 × 3.0 screws (3) that secure the board to the computer.
4.
Remove the TouchPad button board from the computer (4).
Reverse this procedure to install the TouchPad button board.
Component replacement procedures 45
TouchPad module
Table 6-11 Spare part description and number
Description
TouchPad module
TouchPad module cable
Spare part number
L20449-001
L20450-001
Before removing the TouchPad module, follow these steps:
1.
Prepare the computer for disassembly ( Preparation for disassembly on page 27 ).
2.
Remove the optical drive (see
).
3.
Remove the bottom cover (see Bottom cover on page 31 ).
4.
Remove the battery (see
).
To remove the TouchPad module:
1.
Disconnect the TouchPad cable from the ZIF connector on the TouchPad (1) and the TouchPad button board cable from the ZIF connector on the system board (2).
2.
Peel the tape off the TouchPad (1).
3.
Starting in the corner, use a plastic, non-marking tool to pry up the TouchPad module to disengage the adhesive that secures it to the top cover (2)
46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.
Working around each edge, pry the TouchPad module loose, and then remove it from the computer (3).
NOTE: The TouchPad module may be very tight and difficult to remove.
Reverse this procedure to install the TouchPad module.
Component replacement procedures 47
Fan
Table 6-12 Spare part description and number
Description
Fan
Before removing the fan, follow these steps:
1.
Prepare the computer for disassembly ( Preparation for disassembly on page 27 ).
2.
Remove the optical drive (see
).
3.
Remove the bottom cover (see Bottom cover on page 31 ).
4.
Remove the battery (see
).
Remove the fan:
1.
Disconnect the fan cable from the system board (1).
2.
Remove the Phillips M2.5 × 6.0 screw (2) that secures the fan to the computer.
3.
Lift the fan from the computer (3).
Spare part number
L20474-001
Reverse this procedure to install the fan.
48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Heat sink assembly
Table 6-13 Spare part description and number
Description
Heat sink for use in models with AMD Ryzen processors and integrated UMA graphics
Heat sink for use in models with AMD A6/A9 processors and integrated UMA graphics
Heat plate for use in fanless models with AMD E2-9000e processors
Spare part number
L20483-001
L20491-001
L20494-001
Before removing the heat sink, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 27
).
2.
Remove the optical drive (see Optical drive on page 28 ).
3.
Remove the bottom cover (see
).
4.
Remove the battery (see Battery on page 33 ).
To remove the heat sink assembly from products with integrated UMA graphics:
1.
In the order indicated on the heat sink assembly, remove the four Phillips M2.0 × 3.0 screws (1) that secure the heat sink to the computer.
2.
Lift the heat sink assembly from the computer (2).
Component replacement procedures 49
3.
Thoroughly clean the thermal material from the surface of the heat sink (1) and its associated system board component (2) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
To remove the heat sink assembly from products with discrete graphics:
1.
In the order indicated on the heat sink assembly, remove the six Phillips M2.0 × 3.0 screws (1) that secure the heat sink to the computer.
2.
Lift the heat sink assembly from the computer (2).
50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Thoroughly clean the thermal material from the surfaces of the heat sink (1)(3) and associated system board components (2)(4) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
To remove the heat plate from fanless models:
1.
In the order indicated on the heat plate, remove the five Phillips M2.0 × 3.0 screws (1) that secure the heat plate to the computer.
2.
Lift the heat plate from the computer (2).
Component replacement procedures 51
3.
Thoroughly clean the thermal material from the surface of the heat plate (1) and associated system board component (2) each time the heat plate is removed. Replacement thermal material is included with the heat plate and system board spare part kits.
Reverse this procedure to install the heat plate or heat sink assembly.
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
Full hinge-up displays are not spared. Displays are spared only at the subcomponent level.
Before removing the display panel, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 27
).
2.
Remove the optical drive (see Optical drive on page 28 ).
3.
Remove the bottom cover (see
).
4.
Remove the battery (see Battery on page 33 ).
Remove the display assembly:
1.
Lift the tape from the display connector on the system board (1).
2.
Disconnect the cable from the connector (2).
3.
Remove the cable from the clip (3).
4.
Remove the four Phillips M2.5 × 6.0 screws (1) from the display hinges.
5.
Remove the Phillips broad head M2.0 × 2.0 screw (2) from the right display hinge.
6.
Rotate the hinges upward (3).
Component replacement procedures 53
7.
Separate the display from the computer (4).
Remove the display assembly subcomponents:
1.
To remove the hinge cover, pull upward near the hinge to disengage it from the display enclosure (1), and then remove the hinge cover from the display enclosure (2).
Hinge covers are available using the following spare part numbers:
L49990-001: Asteroid silver
L49991-001: Dark ash silver
When replacing the hinge cover, make sure the hinges rotate downward as far as they can go. Align the cover, and then start from above and rotate the cover downward onto the hinges. Make sure the clips snap into place along the bottom of the display cover.
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2.
If it is necessary to replace the display bezel: a.
Remove the two Phillips M2.0 × 3.0 screws (1), flex the top (2) of the bezel, the inside edges of the left and right sides (3), and then the bottom (4) of the bezel until it disengages from the display enclosure.
b.
Remove the bezel (5).
The display bezel is available using spare part number L20421-001.
3.
If it is necessary to replace the camera/microphone module: a.
Detach the module (1) from the display back cover. (The module is attached with doublesided adhesive.)
Component replacement procedures 55
b.
Disconnect the cable (2) from the camera/microphone module.
The HD camera module is available using spare part number L20447-001. The VGA camera module is available using spare part number L20446-001.
4.
If it is necessary to replace the display panel:
IMPORTANT: HD panels are secured to the display enclosure with screws. FHD panels are secured with tape.
a.
HD panels:
Remove the four Phillips M2.0 × 3.0 screws that secure the panel to the display enclosure.
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
FHD panels: b.
Pull the tape out from behind the left and right sides of the panel.
NOTE: You have to pull on the tape multiple times before it is completely removed.
Display panel stretchable adhesive tape is available using spare part number L29080-001.
c.
HD and FHD panels:
Swing the top edge of the display panel forward and position it upside down next to the display enclosure (1).
d.
Release the adhesive support strip (2) that secures the display panel cable connector to the display panel.
e.
Disconnect the display panel cable (3) from the display panel.
f.
Remove the display panel.
Raw display panels are available using the following spare part numbers:
L50021-001: HD
Component replacement procedures 57
L50022-001: FHD
5.
If it is necessary to replace the display hinges: a.
Remove the three Phillips M2.5 × 2.5 screws (1) from each hinge.
b.
Remove the display hinges (2).
The display hinges are available using spare part number L20420-001.
6.
If it is necessary to replace the display panel cable: a.
Release the cable from the retention clips and routing channel built into the bottom edge and side of the display enclosure (1).
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b.
Remove the display panel cable (2).
The display panel cable is available using the following spare part numbers:
L20443-001: HD, non-touch display
L23064-001: FHD, non-touch display
7.
If it is necessary to replace the wireless antenna cables and transceivers: a.
Remove the antennas from the top of the display enclosure (1).
b.
Release the wireless antenna cables from the retention clips and routing channel built into the sides of the display enclosure (2).
Antennas are available using the following spare part numbers:
L20445-001: Single antenna models
L23060-001: Single antenna, narrow bezel models
L20444-001: Dual antenna models
L23059-001: Dual antenna, narrow bezel models
Component replacement procedures 59
Use the following image to determine proper cable routing in the display of the antenna cable (1) and display cable (2).
The display rear cover is available using the following spare part numbers:
L49986-001: Asteroid silver
L49987-001: Dark ash silver
Reverse these procedures to reassemble and install the display assembly components.
When reassembling an FHD display assembly, be sure the install the following parts into the display enclosure from the Display Miscellaneous Kit, spare part number L23065-001 and display panel stretchable adhesive tape, spare part number L29080-001.
(1): Four positioning corner pieces
(2): Two gaskets
(3): Display panel stretchable adhesive tape
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Component replacement procedures 61
System board
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system
Table 6-14 Spare part description and number
Description
AMD Ryzen 3-2200U processor
AMD A9-9425 processor
AMD A6-9225 processor
AMD A4-9125 processor
AMD E2-9000e processor
Spare part number
L50003-xx1
L50004-xx1
L50005-xx1
L54792-xx1
L50006-xx1
Before removing the system board, follow these steps:
1.
Prepare the computer for disassembly ( Preparation for disassembly on page 27 ).
2.
Remove the following components: a.
Optical drive (see
) b.
Bottom cover (see Bottom cover on page 31 )
c.
Battery (see
) d.
Display (see
)
When replacing the system board, be sure to remove the following components (as applicable) from the defective system board and install them on the replacement system board:
● WLAN module (see
)
● Memory modules (see
● Heat sink (see
)
Remove the system board:
IMPORTANT: Make special note of each screw size and location during removal and replacement
1.
Disconnect the following cables from the system board:
(1): Keyboard backlight cable
(2): Hard drive connector cable
(3): Speaker cable
(4): USB/card reader board cable
(5): Keyboard cable
(6): TouchPad button board cable
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
(7): Power connector cable
2.
Remove the two Phillips M2.0 × 3.0 screws that secure the system board to the computer (1).
3.
Lift the left side of the system board, and then remove the system board from the computer (2).
Reverse this procedure to install the system board.
Component replacement procedures 63
Speakers
Table 6-15 Spare part description and number
Description
Speaker Kit
Before removing the speakers, follow these steps:
1.
Prepare the computer for disassembly ( Preparation for disassembly on page 27 ).
2.
Remove the optical drive (see
).
3.
Remove the bottom cover (see Bottom cover on page 31 ).
4.
Remove the battery (see
).
5.
Remove the display (see Display assembly on page 53
).
Remove the speakers:
1.
Remove the speaker cable from the clips built into the computer (1).
2.
Remove the speakers from the computer (2).
Spare part number
L20453-001
Reverse this procedure to install the speakers.
64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power connector cable (DC-in)
Table 6-16 Spare part description and number
Description
Power connector cable
Before removing the power connector cable, follow these steps:
1.
Prepare the computer for disassembly (
Preparation for disassembly on page 27
).
2.
Remove the optical drive (see Optical drive on page 28 ).
3.
Remove the bottom cover (see
).
4.
Remove the battery (see Battery on page 33 ).
5.
Remove the system board (see System board on page 62 ).
6.
Remove the display (see
Display assembly on page 53 ).
Remove the power connector cable:
1.
Remove the cable from the clips built into the computer (1).
2.
Remove the power connector cable from the computer (2).
Spare part number
L20475-001
Reverse this procedure to install the power connector cable.
Component replacement procedures 65
Top cover with keyboard
The top cover with keyboard remains after removing all other spared parts from the computer.
In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes.
Table 6-17 Spare part description and number
Description Spare part number
Keyboard, jet black
Keyboard, no backlight, silver
L50000-xx1
L50001-xx1
Table 6-18 Spare part country codes
For use in country or region
Belgium
Bulgaria
Spare part number
-A41
-261
Chile -161
Czech Republic/Slovakia -FL1
Denmark, Finland, and
Norway
-DH1
French Canada
France
Germany
Greece
-DB1
-051
-041
-151
For use in country or region
Hungary
India
Israel
Italy
Japan
The Netherlands
Portugal
Russia
Saudi Arabia
-B31
-131
-251
-171
Spare part number
-211
-D61
-BB1
-061
-291
For use in country or region
Slovenia
South Korea
Spain
Switzerland
Taiwan
Thailand
Turkey
United Kingdom
United States
-281
-141
-031
-001
Spare part number
-BA1
-AD1
-071
-BG1
-AB1
66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7 Computer Setup (BIOS), TPM, and HP Sure
Start
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
Starting Computer Setup
▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter , or use a pointing device to select the item.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc , and then follow the on-screen instructions.
To exit Computer Setup, choose one of the following methods:
● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter .
● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter .
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Start Computer Setup. See
Starting Computer Setup on page 67 .
2.
Select Main, select Apply Factory Defaults and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter .
Using Computer Setup 67
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn + esc (if you are already in Windows) or by using Computer Setup.
1.
Start Computer Setup. See Starting Computer Setup on page 67
.
2.
Select Main, and then select System Information.
3.
To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter .
To check for later BIOS versions, see
Downloading a BIOS update on page 68
.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2.
Select Updates, and then select Check for updates and messages.
3.
Follow the on-screen instructions.
4.
At the download area, follow these steps:
68 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start
a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:
1.
Type file in the taskbar search box, and then select File Explorer.
2.
Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2.
Select a boot device, press enter , and then follow the on-screen instructions.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
1.
Start Computer Setup. See
Starting Computer Setup on page 67 .
2.
Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
TPM BIOS settings (select products only) 69
Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support . Select Find your
product, and then follow the on-screen instructions.
70 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start
8 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1.
To access HP PC Hardware Diagnostics Windows from HP Help and Support: a.
Select the Start button, and then select HP Help and Support.
b.
Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as
administrator.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
b.
Select Troubleshooting and fixes.
c.
Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2.
When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the onscreen instructions.
● Instructions for calling support are displayed. Follow those instructions.
Downloading HP PC Hardware Diagnostics Windows
● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe files are provided.
Using HP PC Hardware Diagnostics Windows (select products only) 71
Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive.
The tool is downloaded to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1.
Go to http://www.hp.com/support .
2.
Select Get software and drivers, select your type of product, and then enter the product name or number in the search box that is displayed.
3.
In the Diagnostics section, select Download, and then follow the on-screen instructions to select the specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool is downloaded to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded, double-click the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 73 .
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
72 Chapter 8 Using HP PC Hardware Diagnostics
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc .
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps:
1.
Turn on or restart the computer, and quickly press esc .
2.
Press f2 .
The BIOS searches three places for the diagnostic tools, in the following order: a.
Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 73 .
b.
Hard drive c.
BIOS
3.
When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive:
Using HP PC Hardware Diagnostics UEFI 73
1.
Go to http://www.hp.com/support .
2.
Enter the product name or number, select your computer, and then select your operating system.
3.
In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags , and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1.
Go to http://www.hp.com/go/techcenter/pcdiags . The HP PC Diagnostics home page is displayed.
2.
Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name or number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1.
Go to http://www.hp.com/support .
2.
Select Get software and drivers, select your type of product, enter the product name or number in the search box that is displayed, select your computer, and then select your operating system.
3.
In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password settings used for uploads.
● Display status information about the diagnostics run previously.
74 Chapter 8 Using HP PC Hardware Diagnostics
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1.
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2.
Select Advanced, and then select Settings.
3.
Make your customization selections.
4.
Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 75
9 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most products:
● Backing up your personal information—You can use Windows tools to back up your personal information (see
Using Windows tools on page 76 ).
● Creating a restore point—You can use Windows tools to create a restore point (see
Using Windows tools on page 76
).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state (see
Using Windows tools on page 76 ).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process.
Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1.
Select the Start button, and then select the Get Help app.
2.
Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive, as follows:
1.
Go to http://www.hp.com/support .
2.
Select Software and Drivers, and then follow the on-screen instructions.
76 Chapter 9 Backing up, restoring, and recovering
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support , select your country or region, and then follow the on-screen instructions.
Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see
Recovering using HP Recovery media
HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support , select your country or region, and then follow the on-screen instructions.
To recover your system:
▲ Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.
1.
Insert the HP Recovery media.
2.
Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc , and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3.
Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions.
Restoring and recovery 77
10 Specifications
Computer specifications
Table 10-1 Computer specifications
Metric U.S.
Dimensions
Length
Width
Height
Weight (lowest configuration)
SSD, Ryzen processors, UMA graphics
SSD, A9/A6/A4 processors, UMA graphics
SSD, Ryzen/A9/A6/A4 processors, discrete graphics
HDD and ODD, Ryzen processors, UMA graphics
HDD and ODD, A9/A6/A4 processors, UMA graphics
246.0 mm
376.0 mm
22.5 mm
1829.5 g
1771.5 g
1855.5 g
2062.7 g
2004.7 g
2088.7 g
10.72 in
16.33 in
0.97 in
4.03 lbs
3.91 lbs
4.09 lbs
4.55 lbs
4.42 lbs
4.60 lbs HDD and ODD, Ryzen/A9/A6/A4 processors, discrete graphics
Input power
Operating voltage
Operating current
19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W or 45 W
4.74 A or 3.5 A
Temperature
Operating (not writing to optical disc)
Operating (writing to optical disc)
Nonoperating
0°C to 35°C
5°C to 35°C
-20°C to 60°C
32°F to 95°F
41°F to 95°F
-4°F to 140°F
Relative humidity
Operating 10% to 90%
Nonoperating 5% to 95%
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.
78 Chapter 10 Specifications
39.6-cm (15.6-in) display specifications
Table 10-2 Display specifications
Active diagonal size
Resolution
Surface treatment
Brightness
Viewing angle
Backlight
Aspect ratio
Display panel interface
Width
Metric U.S.
39.6-cm
FHD: 1920 × 1080
HD: 1366 × 768
15.6-in
Anti-glare
BrightView
220 nits
200 nits (BrightView, HD, Touch-on Panel)
SVA
UWVA (FHD, anti glare panel)
WLED
16:10 ultra wide eDP
Slim-flat, 3.2 mm
M.2 SATA solid-state drive specifications
Table 10-3 Solid-state drive specifications
128-GB* 256-GB*
Height
Weight
Form factor
Transfer rate
Interface type
Ready time, maximum (to not busy)
Access times, logical
Total logical sectors
1.35 mm
< 10 g
M.2 2280-D2-B-M up to 540 MB/sec
SATA-3
1.0 ms
0.1 ms
234,441,648
1.35 mm
< 10 g
M.2 2280-D2-B-M up to 540 MB/sec
SATA-3
< 1.0 ms
0.1 ms
468,883,296
Operating temperature 0°C to 70°C (32°F to 158°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
39.6-cm (15.6-in) display specifications 79
M.2 PCIe solid-state drive specifications
Table 10-4 Solid-state drive specifications
256-GB*
Dimensions
Height
Length
Width
1 mm
50.8 mm
28.9 mm
Weight
Interface type
Transfer rate
Sequential Read
Random Read
Sequential Write
Random Write
Ready time, Maximum (to not busy)
Access times
Logical
< 10 g
ATA-7
Up to 2150 MB/s
Up to 300,000 IOPs
Up to 1260 MB/s
Up to 100,000 IOPs
1.0 s
Total logical sectors
Operating temperature
Operating
Non-operating
0.1 ms
500,118,192
0° to 70°C (32°F to 158°F)
-40° to 80°C (-40°F to 176°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
80 Chapter 10 Specifications
Hard drive specifications
Table 10-5 Hard drive specifications
2-TB* 1-TB*
Dimensions
Height
Length
Width
7.2 mm or 9.5 mm
100.4 mm
69.9 mm
Weight
Interface type
130.0 g
SATA
Transfer rate
Synchronous (maximum)
Security
Seek times (typical read, including setting)
300 MB/sec
ATA security
Single track
Average (read/write)
2.0 ms
12 ms
7.2 mm or 9.5 mm
100.4 mm
69.9 mm
107.0 g
SATA
300 MB/sec
ATA security
Maximum
Logical blocks
Disk rotational speed
Operating temperature
22 ms
3,907,029,168
5400 rpm
2.0 ms
12 ms
22 ms
1,953,525,168
5400 rpm
0°C to 60°C (32°F to 140°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
500-GB*
7.0 mm
100.6 mm
70.1 mm
92.0 g
SATA
300 MB/sec
ATA security
3 ms
13 ms
24 ms
1,048,576,000
5400 rpm
Hard drive specifications 81
11 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
82 Chapter 11 Power cord set requirements
Requirements for specific countries and regions
Table 11-1 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Argentina
Australia
Austria
Belgium
Brazil
Canada
Chile
Denmark
Finland
France
Germany
India
Israel
Italy
Japan
The Netherlands
New Zealand
Norway
VDE
BIS
SII
IMQ
JIS
KEMA
SANZ
NEMKO
IRAM
SAA
OVE
CEBEC
ABNT
CSA
IMQ
DEMKO
FIMKO
UTE
3
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
The People's Republic of China
Saudi Arabia
Singapore
South Africa
South Korea
Sweden
Switzerland
Taiwan
CCC
SASO
PSB
SABS
KTL
SEMKO
SEV
BSMI
4
7
1
1
5
1
1
6
Thailand
The United Kingdom
TISI
ASTA
1
1
The United States UL 2
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specific countries and regions 83
Table 11-1 Power cord requirements for specific countries and regions (continued)
Country/region Accredited agency Applicable note number
2.
The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the CCC certification mark.
5.
The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Corset approval number and logo must be printed on a flag label.
6.
The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.
7.
For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks.
84 Chapter 11 Power cord set requirements
12 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed.
HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory. Use the steps below to remove personal data from the computer, including the nonvolatile memory found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this chapter.
Current BIOS steps
1.
Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended.
a.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b.
Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.
c.
During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
d.
Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults.
The computer will reboot.
e.
During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
f.
If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu.
85
g.
If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed.
h.
Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message.
The computer will reboot.
i.
During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
j.
Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit, and then select Shutdown.
k.
Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint sensor, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap F1 to accept or F2 to reject.
l.
Remove all power and system batteries for at least 24 hours.
2.
Complete one of the following:
● Remove and retain the storage drive.
– or –
● Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
a.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
b.
Select the Security menu and scroll down to the Utilities menu.
c.
Select Hard Drive Utilities.
d.
Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue.
86 Chapter 12 Statement of memory volatility
Nonvolatile memory usage
Table 12-1 Nonvolatile memory usage
Nonvolatile
Memory Type Amount (Size)
Does this memory store customer data?
HP Sure Start flash
(select models only)
8 MBytes No
Real Time Clock
(RTC) battery backed-up CMOS configuration memory
Controller (NIC)
EEPROM
256 Bytes
64 KBytes (not customer accessible)
DIMM Serial
Presence Detect
(SPD) configuration data
System BIOS
256 Bytes per memory module, 128
Bytes programmable
(not customer accessible)
9 MBytes
No
No
No
Yes
Does this memory retain data when power is removed?
Yes
Yes
Yes
Yes
What is the purpose of this memory?
How is data input into this memory?
How is this memory write-protected?
Provides protected backup of critical System
BIOS code, EC firmware, and critical computer configuration data for select platforms that support HP
Sure Start.
For more information, see
(select models only) on page 90 .
Stores system date and time and noncritical data.
Data cannot be written to this device via the host processor.
The content is managed solely by the HP Sure Start
Embedded Controller.
This memory is protected by the HP Sure Start
Embedded Controller.
Stores NIC configuration and NIC firmware.
Stores memory module information.
RTC battery backed-up CMOS is programmed using the
Computer Setup (BIOS), or changing the Microsoft®
Windows date & time.
This memory is not writeprotected.
NIC EEPROM is programmed using a utility from the NIC vendor that can be run from
DOS.
DIMM SPD is programmed by the memory vendor.
A utility is required to write data to this memory and is available from the
NIC vendor. Writing data to this ROM in an inappropriate manner will render the NIC nonfunctional.
Data cannot be written to this memory when the module is installed in a computer. The specific write-protection method varies by memory vendor.
Yes Stores system
BIOS code and computer configuration data.
System BIOS code is programmed at the factory.
Code is updated when the system BIOS is updated.
Configuration data and settings are input using the
Computer Setup (BIOS) or a custom utility.
NOTE: Writing data to this ROM in an inappropriate manner can render the computer nonfunctional.
A utility is required for writing data to this memory and is available on the HP website; go to http://www.hp.com/
Nonvolatile memory usage 87
Table 12-1 Nonvolatile memory usage (continued)
Nonvolatile
Memory Type Amount (Size)
Does this memory store customer data?
Does this memory retain data when power is removed?
What is the purpose of this memory?
How is data input into this memory?
Intel Management
Engine Firmware
(present only in select Elite or Z models. For more information, go to http://www.hp.com/ support . Select
Find your
product, and then follow the onscreen instructions.)
1.5 MBytes or 7
MBytes
Yes
Bluetooth flash
(select products only)
802.11 WLAN
EEPROM
Camera (select products only)
2 Mbit
4 Kbit to 8 Kbit No
64 Kbit
No
No
Fingerprint sensor
(select products only)
512 KByte flash Yes
Yes
Yes
Yes
Yes
Yes
How is this memory write-protected?
support . Select Find your
product, and then follow the on-screen instructions.
Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT third-party data store.
Management Engine Code is programmed at the factory.
Code is updated via Intel secure firmware update utility. Unique Provisioning
Data can be entered at the factory or by an administrator using the
Management Engine (MEBx) setup utility. The third party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to the space.
The Intel chipset is configured to enforce hardware protection to block all direct read/write access to this area. An
Intel utility is required for updating the firmware.
Only firmware updates digitally signed by Intel can be applied using this utility.
Stores
Bluetooth configuration and firmware.
Stores configuration and calibration data.
Bluetooth flash is programmed at the factory.
Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor.
A utility is required for writing data to this memory and is made available through newer versions of the driver whenever the flash requires an upgrade.
802.11 WLAN EEPROM is programmed at the factory.
Tools for writing data to this memory are not made public.
A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue.
Stores camera configuration and firmware.
Stores fingerprint templates.
Camera memory is programmed using a utility from the device manufacturer that can be run from Windows.
A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue.
Fingerprint sensor memory is programmed by user enrollment in HP
ProtectTools Security
Manager.
Only a digitally signed application can make the call to write to the flash.
88 Chapter 12 Statement of memory volatility
Questions and answers
1.
How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys.
a.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
b.
Select Main, and then select Apply Factory Defaults and Exit.
c.
Follow the on-screen instructions.
d.
Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2.
What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform firmware and an operating system (OS). It is a replacement for the older BIOS architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and configuration settings and to change the configuration of your computer before an OS is loaded. BIOS provides a secure run-time environment that supports a Graphic User Interface (GUI). In this environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to initialize the computer’s hardware before loading and executing the OS; the run-time environment allows the loading and execution of software programs from storage devices to provide more functionality, such as advanced hardware diagnostics (with the ability to display more detailed system information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3.
Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility is required to write to the chip.
4.
What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number, data width, speed/timing, voltage, and thermal information. This information is written by the module manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory module is not installed in a computer. Various third-party tools are available to read SPD memory.
5.
What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer configuration data.
6.
How can the BIOS security be reset to factory defaults and data erased?
Questions and answers 89
IMPORTANT: Resetting will result in the loss of information.
These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys.
a.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
b.
Select Main, and then select Reset Security to Factory Defaults.
c.
Follow the on-screen instructions.
d.
Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7.
How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
b.
Select the Security menu, select Secure Boot Configuration, and then follow the on-screen instructions.
c.
At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and then follow the on-screen instructions to continue.
Using HP Sure Start (select models only)
Select computer models are configured with HP Sure Start, a technology that continuously monitors your computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support . Select Find your
product, and then follow the on-screen instructions.
90 Chapter 12 Statement of memory volatility
13 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle .
91
Index
A
AC adapter and battery light,
AC adapter, spare part numbers 20
action keys
antenna
audio
audio-out (headphone)/audio-in
(microphone) combo jack,
B back cover
backup, creating 76 backups 76
battery
removal 33 spare part number 17, 33
BIOS
determining version 68 downloading an update 68 updating 68
boot order changing using the f9 prompt
bottom cover
removal 31 spare part number 17, 31
buttons
C camera
camera module
camera/microphone module
caps lock light, identifying 9
cautions
chipset, product description 1
components
Computer Setup
navigating and selecting 67 restoring factory settings 67 starting 67 computer setup 67
D
Display assembly
display assembly
display assembly components
removal 53 spare part numbers 53
display bezel
removal 55 spare part numbers 19, 55
display cable, spare part number 19
display panel
display panel cable
DVD+/-RW Double-Layer Writer
E
electrostatic discharge (ESD) 23
ethernet
F fan
removal 48 spare part number 16, 48
G
Get Help in Windows 10 action key
guidelines
H hard drive
92 Index
hard drive bracket
hard drive connector board
removal 43 spare part number 16, 21, 43
hard drive/solid-state drive cable
HDMI port
heat sink
heat sink assembly
removal 49 spare part numbers 49
hinge
removal 58 spare part number 58
hinge cover
Hinge Kit
HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics Windows
HP Recovery Manager
HP Recovery media
I integrated numeric keypad,
internal microphones, identifying 7
J jacks audio-out (headphone)/audio-in
K keyboard
removal 66 spare part number 66
keyboard backlight action key 12
keys
L labels
Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14
lights
M
M.2 solid-state drive
memory
MicroSD memory card reader,
N
O operating system, product
optical drive
removal 28 spare part numbers 28
optical drive eject button,
identifying 5 optical drive, identifying 5
P
panel
pause action key 12 play action key 12
pointing device, product
ports
power connector
power connector cable
removal 65 spare part numbers 65
power cord requirements for all countries
requirements for specific
power requirements, product
product description
Index 93
external media cards 2 hard drive 2
product name and number,
R
HP Recovery partition 77 media 77
recovery media creating using HP Cloud Recovery
Download Tool 76 creating using Windows tools 76
regulatory information
regulatory label 14 wireless certification labels 14
Remote HP PC Hardware Diagnostics
UEFI settings
removal/replacement
removing personal data from volatile
RJ-45 (network) jack, identifying 6
RJ-45 (network) status lights,
S
screen brightness action keys 12
Screw Kit, spare part numbers 20
security cable slot, identifying 5
security, product description 3
serial number, computer 14 service labels, locating 14
serviceability, product description 3
setup utility
navigating and selecting 67 restoring factory settings 67
slots
memory card reader 5 security cable 5
solid-state drive
solid-state drive bracket and connector board
removal 40 spare part numbers 40
solid-state drive cable
solid-state drive connector board
speakers
specifications
Sure Start
switch screen image action key 12
system board
system memory, removing personal
system restore point, creating 76
T top cover
removal 66 spare part number 66
top cover/keyboard
TouchPad button board
TouchPad buttons
TouchPad module
removal 46 spare part number 16, 46
traveling with the computer 14
U
USB SuperSpeed port, identifying 6
USB/card reader board
removal 44 spare part number 17, 44
V
volume
W webcam/microphone module
Windows
backup 76 recovery media 76 system restore point 76
wireless antenna
wireless certification label 14
wireless networking
WLAN
removal 42 spare part numbers 42
94 Index
WLAN antenna
WLAN cable
WLAN module
Index 95
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Key Features
- Windows 10 Pro 64-bit
- AMD A4 A4-9125 (1MB Cache, 2.3GHz)
- 39.6 cm (15.6") HD 1366 x 768 SVA
- 8GB (1866MHz) DDR4-SDRAM (1 x 8) & 256GB SSD