Toshiba PERCEPTION 4000 User Manual

PERCEPTION 4000
PERCEPTION 4000
STANDARD TELEPHONE USER GUIDE
Release 2.0
© COPYRIGHT 1993 TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
All rights reserved. No part of this manual may be reproduced in any form or by any means —
graphic, electronic, or mechanical, including recording, taping, photocopying, or the use of
information retrieval systems — without express written permission of the publisher of this material.
Issue 2, December 1993
SECTION 4000-003-000
PERCEPTION 4000
TRADEMARKS AND SERVICE MARKS
The following trademarks and service marks are used in this document:
■ MEGACOM: registered trademark of American Telephone and Telegraph
■ PERCEPTION®: registered trademark of Toshiba America Information Systems, Inc.
■ Software Defined Network: service of American Telephone and Telegraph
In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers,
Authors, and Publishers, or other similar organization, if radio or television broadcasts are used for the Musicon-Hold feature of this telecommunications system. Toshiba America Information Systems, Inc. disclaims any
liability arising out of the failure to obtain such a license.
Toshiba America Information Systems, Inc. reserves the right to change any of this information including, but
not limited to, product characteristics and operating specifications, without prior notice.
Table of Contents
PERCEPTION 4000
TABLE OF CONTENTS
SUBJECT
INTRODUCTION
General Description ..........................................................................................................
Purpose ............................................................................................................................
Organization .....................................................................................................................
How to Use This Guide.....................................................................................................
PAGE
iii
iii
iii
iv
CHAPTER 1
GENERAL INFORMATION ...................................................................................................
Physical Characteristics....................................................................................................
Tones ................................................................................................................................
Ringing Patterns ...............................................................................................................
Timers...............................................................................................................................
1-1
1-1
1-1
1-3
1-3
FEATURE OPERATION ........................................................................................................
Account Code Entry..........................................................................................................
Attendant Access..............................................................................................................
Authorization Code Entry..................................................................................................
Call Forward .....................................................................................................................
Call Hold ...........................................................................................................................
Call Park ...........................................................................................................................
Call Pickup........................................................................................................................
Call Transfer......................................................................................................................
Call Waiting.......................................................................................................................
Call Waiting Transfer.........................................................................................................
Camp-on ...........................................................................................................................
Camp-on Transfer .............................................................................................................
Code Calling .....................................................................................................................
Consultation Hold .............................................................................................................
Data Privacy .....................................................................................................................
Dictation Machine Access.................................................................................................
Direct ISDN Service Access .............................................................................................
Direct Trunk Group Access ...............................................................................................
Do Not Disturb ..................................................................................................................
Eight Party Conference.....................................................................................................
Hotline...............................................................................................................................
Last Number Redial ..........................................................................................................
Least Cost Routing Access...............................................................................................
Message Waiting ..............................................................................................................
2-1
2-1
2-2
2-3
2-4
2-6
2-7
2-8
2-10
2-11
2-12
2-13
2-14
2-15
2-17
2-17
2-18
2-19
2-21
2-21
2-23
2-25
2-25
2-26
2-27
CHAPTER 2
i
PERCEPTION 4000
TABLE OF CONTENTS
SUBJECT
Night Answer Access........................................................................................................
Speed Calling ...................................................................................................................
Swap.................................................................................................................................
Three-way Calling .............................................................................................................
Voice Paging .....................................................................................................................
PAGE
2-29
2-30
2-31
2-31
2-33
APPENDIX
CUSTOMIZED LISTINGS .....................................................................................................
Code Call Paging Zones...................................................................................................
Code Call Identity Codes ..................................................................................................
Voice Paging Zones ..........................................................................................................
Feature Access Codes .....................................................................................................
Trunk Group Access Codes ..............................................................................................
Frequently Called Numbers ..............................................................................................
A-1
A-1
A-2
A-3
A-4
A-5
A-6
INDEX ........................................................................................................................................................
I-1
FIGURE LIST
FIGURE
I-1
TITLE
PAGE
Sample Page .................................................................................................................... v
TABLE LIST
TABLE
2-1
2-2
ii
TITLE
PAGE
Tone Patterns.................................................................................................................... 2-35
Ringing Patterns ............................................................................................................... 2-36
Introduction
PERCEPTION 4000
INTRODUCTION
GENERAL DESCRIPTION
The PERCEPTION® 4000 system provides your standard telephone with
a variety of calling and messaging features. Available call features
include basic functions such as Call Forward, Call Park, and Call Pickup,
as well as convenient operations such as Swap and Eight Party
Conference. Standard telephone users can also send and receive
callback messages and, when a voice mail system is used, can access
voice mailboxes for the sending and receiving of voice mail messages.
Each feature is available through the use of your station’s hookswitch/Tap
key, and/or designated feature access codes.
PURPOSE
This document is designed as a feature operating guide for the user of a
standard 500/2500 telephone. An overview of this user guide will
acquaint you with the various features that are available to your
telephone, and will provide you with the necessary instructions to
perform each feature.
ORGANIZATION
This user guide is divided into two main chapters. The first chapter
explains the general operating characteristics of your telephone,
including the various tones and signals that you will encounter in feature
operation. The second chapter explains the operation of each specific
calling or messaging feature. Operating instructions are provided in an
easy-to-follow, step-by-step method. At the back of the user guide, are
customized listings, which allow you to record your system’s code call
paging zones, code call identity codes, voice paging zones, feature
access codes, and trunk group access codes. A separate list is provided
to record frequently-called telephone numbers. An index is also included
in the user guide, allowing you to reference material quickly and easily.
iii
PERCEPTION 4000
INTRODUCTION
HOW TO USE THIS GUIDE
Your telephone’s specific calling allowances are determined by its Class
of Service, as determined by system programming. Your system
administrator can inform you which features are actually accessible from
your specific telephone. Once you are aware of the features that are
available to your telephone, review each feature’s description and
operational procedure contained in this guide.
To assist you in achieving greater performance efficiency, the information
in this user guide is divided into distinct areas of content. Instructions for
various procedures are referred to as Action Text and appear in the lefthand column of the page. Instructions appear in numerical sequence,
enabling you to quickly perfor m a specific task. More detailed
descriptions of these procedures, or explanations of their effects, are
located in the right-hand column. The following illustration shows you the
structure followed in each Feature Operation section.
After performing each of your telephone’s features by using this guide,
and becoming familiar with the details involved in feature operation, you
may want to refer to your PERCEPTION 4000 Standard Telephone Quick
Reference Guide for abbreviated instructions for the most commonlyused telephone features.
iv
PERCEPTION 4000
INTRODUCTION
ACTION TEXT
SPECIFIC INSTRUCTIONS ON HOW TO PERFORM A
PROCEDURE ARE NUMBERED AND ENTERED IN
THE LEFT-HAND COLUMN.
PERCEPTION 4000
FEATURE OPERATION
CALL WAITING TRANSFER
The Call Waiting Transfer feature allows you to place a current call on
“soft hold” to answer a waiting call, and then transfer the new call to
another station.
CHAPTER TITLES
FIRST LEVEL
HEADINGS
To Transfer a Waiting Call:
1. Establish a two-way
connection.
2. After hearing the Call Waiting
tone, press the hookswitch
and enter the Swap access
code.
Your current call will be automatically placed on “soft hold” and you will
be connected to the new caller.
3. Press the hookswitch and dial
the number of the station that
is to receive the new call.
Listen for ringback tone.
4. Hang up; or wait until the party
answers, announce the
transferred call, and then hang
up.
The held call will recall your station.
NOTES:
1. You cannot place calls to a paging device or dictation machine, or
calls to/from an attendant, on hold.
2. If you hang up at any time while you have a call on “soft hold,” the
call will immediately recall your station.
3. Instead of transferring the new call, you can disconnect the call and
then return to the held party by pressing the hookswitch twice (the
first press of the hookswitch will disconnect the new call and the
second press will reconnect you to the original party).
4. You cannot form a three-way conference with the originally-held
party and the new call; however, a three-way conference can be
formed with the new call and the transfer destination party.
RESULTS OR
DETAILS
EXPLANATIONS
OR DETAILS OF
THE ACTION TEXT.
NOTES AND
WARNING
MESSAGES
2-12
Figure I-1
Sample Page
v
Chapter 1
PERCEPTION 4000
GENERAL INFORMATION
PHYSICAL CHARACTERISTICS
Each feature provided by the PERCEPTION 4000 system is accessed by
using the station dialpad and/or the station’s hookswitch or Tap key.
Generally, the hookswitch or Tap key is used to place or return to a party
on “soft hold,” or precedes the entry of a feature access code. When
using the hookswitch during these operations, firmly press and release
the hookswitch for 1/2 to 1 second. Holding down the hookswitch too
long will disconnect the call, while not holding the hookswitch long
enough will prevent you from implementing the desired feature. If your
telephone has a designated Tap key, use this key instead of the
telephone hookswitch for all hookswitch operations noted in this user
guide.
TONES
During feature operation, you will encounter various tones and signals to
alert you of call progress. Each of these tones is described below. A
visual depiction of each tone is provided at the end of this user guide.
ADVANCE TONE
Three short tones which indicate that a call is about to be routed through
a more expensive calling route.
BUSY TONE
A repeating .5 second on, .5 second off tone which indicates that the
station or trunk you have dialed is busy or in Do Not Disturb mode.
CALL WAITING TONE
Two short tones which indicate that another call is ringing on your line.
DIAL TONE
Continuous tone; proceed with dialing.
MUSIC-ON-HOLD TONE
Continuous music that occurs when a station is placed on hold. This is
programmed in the PERCEPTION 4000 system as an alternative to quiet
tone for calls placed on hold.
Override Warning Tone
This tone will be heard by a party who is the subject of an Attendant
Override. The party will hear a dial tone burst before the override occurs.
1-1
PERCEPTION 4000
GENERAL INFORMATION
OVERRIDE ACCESS TONE
Following Override Warning Tone, the subject of an Attendant Override
will hear a continuous low volume tone while the call is being overridden.
QUIET TONE
A silent tone which is heard by parties placed on hold when a system
does not utilize the Music-on-Hold feature. Quiet tone also occurs during
the operation of some features.
RECALL DIAL TONE
Three short pulses followed by continuous tone. This tone indicates that
additional digit entry is required to complete the current feature.
REORDER TONE
A repeating .25 second on, .25 second off tone which indicates that your
call has been denied due to a dialing error or service restrictions.
RINGBACK TONE
A repeating 1 second on, 3 seconds off tone which indicates that your
call is ringing.
STUTTER DIAL TONE
A special dial tone which indicates that a message has been registered
at your telephone or in your telephone’s associated voice mailbox. Stutter
dial tone will be heard at any standard 500/2500 telephone when a
message is waiting. A standard telephone which has a message waiting
light will also receive a light indication when a message has been
registered.
SUCCESS TONE
A siren tone which indicates that feature activation has been accepted by
the system.
1-2
PERCEPTION 4000
GENERAL INFORMATION
RINGING PATTERNS
Each ringing pattern that is supported by the PERCEPTION 4000
system is described below. A visual depiction of each ringing pattern is
provided at the end of this user guide.
INTERNAL CALL RINGING
Indicated by a ringing signal every 4 seconds.
EXTERNAL OR ATTENDANT CALL RINGING
Indicated by a double ringing signal every 4 seconds.
RECALL RINGING
Indicated by a fast muted ringing signal. A recall can occur during Call
Hold, Call Park, or Camp-on feature operation.
TIMERS
Throughout this user guide are several references to time periods that
precede feature operation or availability, and that serve in system error
detection. Each of these timers is referred to as a predetermined time
period and is assigned in the system database. Timers are provided on a
system-wide basis and are transparent to station users. No type of
station operation is necessary to program these time periods.
1-3
Chapter 2
PERCEPTION 4000
FEATURE OPERATION
ACCOUNT CODE ENTRY
Account codes provide a method of categorizing incoming and outgoing
calls on the PERCEPTION 4000 system’s Station Message Detail
Recording (SMDR) report. Categories can designate specific individuals
or companies so that calls can be easily billed. Your telephone may be
required to enter an account code either for all outgoing calls or for all
outgoing toll calls (Forced Account Code entry). If your telephone
requires account code entry, your call will not be completed until an
account code is entered. If your telephone does not require account code
entry, codes can be entered voluntarily during incoming or outgoing calls
(Optional Account Code entry).
Forced Account Code Entry:
1. Dial the desired destination
number.
2. Enter the desired account
code.
Recall dial tone will indicate that account code entry is required.
Listen for success tone.
If the system does not accept the entered account code, you will hear
reorder tone.
If all outgoing trunks are busy, the call can be camped-on to the trunks as
with a normal call. The account code does not need to be re-entered
when a trunk becomes idle.
3. Wait for the call to be
established.
Optional Account Code Entry:
1. Establish a call (either
outgoing or incoming).
2. Press the hookswitch.
The connected party will be placed on “soft hold.”
3. Enter the Account Code
access code.
Listen for recall dial tone.
4. Enter the desired account
code.
Listen for success tone.
If the system does not accept the entered account code, you will hear
reorder tone.
2-1
PERCEPTION 4000
FEATURE OPERATION
5. Wait to return to the held
caller.
NOTES:
1. There is no limit to the number of account codes that can be entered
during a call; however, only the last-entered code will be recorded on
the system’s SMDR report. The entry of an optional account code
following the entry of a feature access code will override the feature
access code entry.
2. A forced account code that has been entered prior to call placement
can be overridden anytime during the call by entering optional
account code.
3. When dialing over an unrestricted trunk group (such as a TIE line in
a private network environment), a forced account code does not
need to be entered, even if your station requires that forced account
codes be entered in other outgoing call situations.
4. If your station requires account code entry only for outgoing toll trunk
calls, those calls determined as “toll calls” are determined by
assignments made in the system database. Calls prefixed by “911”
or “800” are always considered toll-free and ordinarily do not require
account code entry.
5. The PERCEPTION 4000 system can be programmed so that only
certain account codes will be accepted. If an entered account code
does not match an account code that has been programmed into the
system database, then reorder tone will sound.
ATTENDANT ACCESS
You can call an individual attendant console or attendant group to
request access to restricted trunk groups, to set up conference calls, to
make emergency announcements, or to request attendant information.
Access to a specific attendant console or attendant group is provided by
entering the attendant or attendant group’s directory number or by
entering the universal attendant access code (the destination of the
universal attendant access code is preassigned in the system database).
A telephone that is assigned as a hotline to an attendant can access its
associated attendant/attendant group by being taken off-hook.
2-2
PERCEPTION 4000
To Place a Call to an Attendant
or Attendant Group:
1. Dial the directory number of
the desired attendant console
or attendant group.
. . . or . . .
Enter the universal attendant
access code (usually “0”).
. . . or . . .
If your telephone is a hotline to
an attendant console or
attendant group, go off-hook.
FEATURE OPERATION
The call will ring the dialed attendant or one of the members of the dialed
attendant group. Listen for ringback tone.
If a dialed attendant console or attendant group is busy, the call will be
placed in an answering queue until it is answered. If the queue is full, or if
all attendant consoles are in Position Busy mode, the call will receive
night mode treatment and will be routed to the night mode destination
(night answer bell or an alternative answering position).
NOTES:
1. While connected to an attendant, you cannot place the attendant on
hold, transfer the attendant to another party, or initiate a conference.
2. Emergency calls placed to an attendant console will receive higher
priority treatment, as determined by system programming. An
emergency call will ring at the console at the highest ringing volume
in order to alert the attendant of the call.
AUTHORIZATION CODE ENTRY
You can access features that are normally restricted at a station, by
entering a specific authorization code. All call allowances that are
associated with the entered code will be allowed at the station used to
place the call. This allows you to place certain types of calls from any
station in the PERCEPTION 4000 system, regardless of the station’s
individual restrictions. The call allowances will remain in effect for the
duration of the call, after which the station’s original calling restrictions
will be restored. Authorization codes can be entered from either an idle
station or a station involved in a call.
To Enter an Authorization Code
from an Idle Station:
1. Take the station off-hook.
Listen for dial tone.
2. Enter the Authorization Code
access code.
Listen for recall dial tone.
3. Enter the desired authorization
code and wait for dial tone.
If an invalid authorization code is entered, dial tone will sound, but the
station’s original calling restrictions will not be altered.
2-3
PERCEPTION 4000
FEATURE OPERATION
4. Proceed with dialing the
destination call number or
desired feature access code.
To Enter an Authorization Code
from a Station Involved in a Call:
1. Press the hookswitch.
The connected caller will be placed on “soft hold.” Listen for recall dial
tone.
2. Enter the Authorization Code
access code.
Listen for recall dial tone.
3. Enter the desired authorization
code and wait for dial tone.
If an invalid authorization code is entered, dial tone will sound, but the
station’s original calling restrictions will not be altered.
4. Proceed with entering the
destination call number or
desired feature access code.
NOTES:
1. Authorization code allowances will remain in effect for the duration of
the call. Once an authorization code has been applied to a line, no
other authorization codes can be applied to the line until the call is
completed.
2. If a station establishes a call via the use of an authorization code
and later uses either Three-way Calling or the Call Hold feature, the
authorization code’s allowances will still be in effect.
3. If a call made through the entrance of an authorization code is
camped-on to a busy destination, the authorization code will be
applied during a camp-on callback. The authorization code
allowances will not be in effect during the time interval between the
station hang-up and the camp-on callback.
CALL FORWARD
You can forward incoming calls that are directed to your station’s prime
line, to another internal location (another station, an attendant, or a
message center) or to an off-premises location. Calls can be forwarded
based on either an all calls, no answer, or busy/no answer condition. The
Call Forward feature is activated through the use of a designated Call
Forward—All Calls, Call Forward—No Answer, or Call Forward—Busy/
No Answer access code.
2-4
PERCEPTION 4000
To Forward Calls:
1. From an idle telephone, enter
the Call Forward—All Calls,
Call Forward—No Answer, or
Call Forward—Busy/No
Answer access code.
2. Dial the destination number.
FEATURE OPERATION
Listen for recall dial tone.
When dialing an off-premises number, include any necessary trunk
access code or Least Cost Routing (LCR) access code.
Listen for success tone.
3. Place your telephone on-hook.
To Cancel Call Forward:
1. Enter the Call Forward
Cancellation access code.
Any incoming calls will now be treated as defined by the registered type
of Call Forward.
Listen for success tone.
Incoming calls will now be treated as normal calls.
NOTES:
1. Off-premises destination numbers can include the LCR access code,
trunk access codes, or Speed Calling numbers.
2. If your telephone’s Class of Service does not allow off-premises Call
Forward, you will hear reorder tone after dialing the destination
number.
3. If your station’s assigned Outdialing Restrictions do not allow the
dialed off-premises number to be called, you will hear reorder tone
after dialing the number.
4. The registration of any Call Forward feature automatically overrides
any existing Call Forward. There is no need to cancel one type of
Call Forward before activating another.
5. The activation of Call Forward does not affect a station’s outgoing
call capabilities.
6. A station can be the Call Forward destination of any number of
stations.
7. Call Forward will forward calls a maximum of two times. If a station
has Call Forward—All Calls registered, and a call has already been
forwarded twice before reaching that telephone, the telephone will
ring.
8. If your station has Do Not Disturb registered and also has Call
Forward—All Calls or Call Forward—Busy/No Answer activated,
incoming calls will be forwarded to the assigned destination. Since
Do Not Disturb activation creates a busy condition, Call Forward—No
2-5
PERCEPTION 4000
FEATURE OPERATION
Answer will not route calls to a Do Not Disturb station’s Call Forward
destination.
9. If you call a station that is forwarded to another station, and that
destination station is busy (and does not have Call Forward
registered), your call will ring the initially-called station (if the station
is idle).
CALL HOLD
You can place a current call on hold by using your station’s hookswitch.
The held call can be retrieved only from your station. (To hold calls for
retrieval from another telephone, refer to the operational instructions for
the Call Park—Remote feature.)
To Place a Call on Hold:
1. Establish a two-way
connection.
2. Inform the connected party
that he/she is being placed on
hold.
3. Press the hookswitch.
Listen for recall dial tone.
4. Enter the Call Hold access
code.
Listen for success tone, followed by quiet tone.
5. Leave the telephone handset
off-hook.
The call will remain on hold until it is retrieved or until the connected
party hangs up.
If you hang up your telephone, the call will recall your station
immediately. If the recall is unanswered (and the call is a trunk call), then
after a predetermined time period, the call will recall to the attendant or to
an alternative answering position.
To Retrieve a Held Call:
1. Press the hookswitch.
2. Wait to be connected to the
held call.
NOTE:
If you attempt to retrieve the held call after the held party has already
hung up, you will hear quiet tone.
2-6
PERCEPTION 4000
FEATURE OPERATION
CALL PARK
By using the Call Park feature, you can hold an active call at any
extension, and then retrieve the call at the same (Local) or another
(Remote) extension. Only one call at a time can be parked to a single
directory number.
To Park a Call Locally:
1. Establish a two-way
connection.
2. Press the hookswitch.
The connected party will be placed on “soft hold.” Listen for recall dial
tone.
3. Enter the Call Park—Local
access code.
Listen for success tone. The call will now be parked on your telephone.
After activating Call Park, reorder tone will sound if you do not hang up
within a predetermined time period.
If the call is not retrieved within a predetermined time period, the call will
recall your station.
To Retrieve a Call Locally:
1. Go off-hook.
2. Enter the Call Park—Local
access code.
You will be connected to the parked call.
To Park a Call Remotely:
1. Establish a two-way
connection.
2. Press the hookswitch.
The connected party will be placed on “soft hold.” Listen for recall dial
tone.
3. Enter the Call Park—Remote
access code.
Listen for recall dial tone.
4. Dial the directory number of
the station/line to which the
call is to be parked.
Listen for success tone. The call will now be parked to the dialed
station/line.
If the call is not retrieved within a predetermined time period, the call will
recall the station that initiated the park.
2-7
PERCEPTION 4000
FEATURE OPERATION
To Retrieve a Call Remotely:
1. Go off-hook.
2. Enter the Call Park—Remote
access code.
Listen for recall dial tone.
3. Dial the directory number of
the station/line to which the
call is parked.
You will be connected to the parked call.
NOTES:
1. If a station initiating Call Park has Call Forward registered, any
recalls of the parked call will still ring at the station.
2. If Call Park has been activated and the parked call party hangs up,
any station user who attempts to access the parked call will hear
reorder tone.
3. A station user cannot initiate Call Park when connected to an
attendant, paging unit, dictation machine, code calling unit, or voice
mail system.
4. You cannot park a call to a local or remote directory number that
already has a call parked to it.
5. If the party who initially parks a trunk call is not available when a
recall occurs, the recall will be routed to the assigned recall
destination (e.g., attendant/attendant group) that is assigned to the
incoming trunk.
CALL PICKUP
The Call Pickup feature allows you to pick up a call that is ringing at a
nearby telephone. There are three types of Call Pickup. Call
Pickup—Group allows you to access a call ringing at a station in your
Call Pickup group, without dialing a specific directory number; Call
Pickup—Directed Group allows you to access a call ringing in another
Call Pickup group, by dialing the directory number of any of the group’s
members; and Call Pickup—Directed allows you to answer calls to a
specific telephone by dialing the telephone’s directory number.
To Answer a Call Ringing within
Your Call Pickup Group:
1. Listen for dial tone.
2. Enter the Call Pickup—Group
access code.
2-8
PERCEPTION 4000
FEATURE OPERATION
3. Wait to be connected to the
calling party.
To Answer a Call Ringing in
Another Call Pickup Group:
1. Listen for dial tone.
2. Enter the Call
Pickup—Directed Group
access code.
Listen for recall dial tone.
3. Dial the directory number of a
station that is a member of the
group in which the call is
ringing.
If the dialed member does not belong to the group, you will hear reorder
tone.
4. Wait to be connected to the
calling party.
To Answer a Call Ringing at
Another Station:
1. Listen for dial tone.
2. Enter the Call
Pickup—Directed access
code.
Listen for recall dial tone.
3. Dial the directory number of
the ringing station.
NOTES:
1. You do not have to belong to a Call Pickup group to use Call
Pickup—Directed Group or Call Pickup—Directed. Access to these
features is deter mined by your station’s Class of Ser vice
assignment.
2. If you dial an incorrect directory number after entering a Call Pickup
access code, you will hear reorder tone.
3. You will hear reorder tone if the ringing telephone is answered, if the
caller hangs up, or if the ringing call is forwarded before the Call
Pickup feature is applied.
4. Camp-on callbacks, recalls, or calls to a station’s private line cannot
be picked up by any type of Call Pickup.
5. If you are involved in a call when a call arrives at another station,
you can pick up the call by pressing the hookswitch to place your
original call in “soft hold,” and then performing the appropriate Call
Pickup procedure.
2-9
PERCEPTION 4000
FEATURE OPERATION
CALL TRANSFER
You can transfer a call to another station, an attendant, or an outside
party, by using your station’s hookswitch and dialing the desired
destination number. Transferred calls can be announced to the
destination party or can be routed without an announcement.
To Transfer a Call:
1. Establish a two-way
connection.
2. Press the hookswitch.
The connected call will be placed on “soft hold.”
Listen for recall dial tone.
3. Dial the number of the
destination that is to receive
the transferred call.
To transfer the call to a station, dial the receiving station’s number. To
transfer the call to a trunk, enter the appropriate trunk access code and
dial the destination number. You will hear ringback tone if the destination
party is idle.
If the destination party is a busy/no-answer station, you can return to the
held party by pressing the hookswitch.
If the destination party is a busy/no-answer trunk, you can return to the
held party by pressing the hookswitch twice (the first press of the
hookswitch will disconnect the new call and the second press will
reconnect you to the original party).
If an internal destination party is busy, you can camp the transferred call
onto the dialed line by waiting for success tone and then hanging up.
4. To announce the transferred
call, wait until the destination
party answers the call.
. . .or . . .
To transfer the call without an
announcement, hang up. The
transferred call will ring the
destination party.
2-10
An internally transferred station call that is not answered within a certain
time period at the destination end, will continue to ring until the
transferred party hangs up. An internally transferred trunk call that is not
answered within a certain time period will recall to the transferring
station. If the recall is not answered, then after a predetermined time
period, the call may be rerouted to another destination as programmed in
the system database.
PERCEPTION 4000
FEATURE OPERATION
NOTES:
1. Any internal call can be transferred to either another station or a
trunk party. External trunk calls can be transferred to another station
or, if allowed by your system and your telephone, to another trunk
party. A trunk or Least Cost Routing access code can be entered
when transferring a call to an outside party.
2. You cannot transfer an attendant call, a call involving an ancillary
device (dictation machine, etc.), a call involving a party that has
another party on “soft hold,” or a call involving a party that is involved
in a conference.
CALL WAITING
The Call Waiting feature advises you of another incoming call when you
are currently involved in a call. The incoming call is automatically
camped-on to your telephone. You can access the new call by using the
Swap access code.
To Answer a Waiting Call:
1. Establish a two-way call
connection.
2. Press the hookswitch.
If a new call arrives and is camped-on to your line, you will hear Call
Waiting tone.
Your current call will be placed on “soft hold.”
Listen for recall dial tone.
3. Enter the Swap access code.
You will be connected to the new call.
To alternate between calls, continue to press the hookswitch and enter
the Swap access code. Each time, the two calls will be switched.
NOTES:
1. If you hang up your current call while you have another call on “soft
hold,” the held call will immediately recall your telephone.
2. You cannot hold code calls, paging calls, dictation machine calls, or
calls to/from an attendant.
3. You will not receive a Call Waiting signal if you are currently on hold
at another station; performing a call transfer; connected to an
attendant, dictation machine, or voice mail system; involved in an
Attendant Override; or involved in a conference. You will also not
receive a Call Waiting signal if your station is programmed for Data
Security or Data Privacy. This prevents the interference of tones
during data transmission.
2-11
PERCEPTION 4000
FEATURE OPERATION
4. You cannot form a three-way conference with the originally-held
party and the new call.
5. After accessing a camped-on call, you can use the Call Waiting
Transfer feature to transfer one of the calls to another destination.
CALL WAITING TRANSFER
The Call Waiting Transfer feature allows you to place a current call on
“soft hold” to answer a waiting call, and then transfer the new call to
another station.
To Transfer a Waiting Call:
1. Establish a two-way
connection.
2. After hearing the Call Waiting
tone, press the hookswitch
and enter the Swap access
code.
Your current call will be automatically placed on “soft hold” and you will
be connected to the new caller.
3. Press the hookswitch and dial
the number of the station that
is to receive the new call.
Listen for ringback tone.
4. Hang up; or wait until the party
answers, announce the
transferred call, and then hang
up.
The held call will recall your station.
NOTES:
1. You cannot place calls to a paging device or dictation machine, or
calls to/from an attendant, on hold.
2. If you hang up at any time while you have a call on “soft hold,” the
call will immediately recall your station.
3. Instead of transferring the new call, you can disconnect the call and
then return to the held party by pressing the hookswitch twice (the
first press of the hookswitch will disconnect the new call and the
second press will reconnect you to the original party).
4. You cannot form a three-way conference with the originally-held
party and the new call; however, a three-way conference can be
formed with the new call and the transfer destination party.
2-12
PERCEPTION 4000
FEATURE OPERATION
CAMP-ON
When dialing a busy line (trunk or station), you can wait on- or off-hook
for the line to become idle. When you camp-on to a station or trunk and
remain off-hook, you will be connected to the called station/trunk when it
becomes idle. When you camp-on to a station or trunk and place your
telephone on-hook, you will receive a camp-on callback when the
station/trunk becomes idle. After you answer the callback, the originallycalled party will ring as a normal call. An off-hook camp-on has priority
over an on-hook camp-on.
To Perform an Off-hook
Camp-on:
1. Remain off-hook and wait for
busy tone to change to
success tone.
After placing a call and receiving busy tone:
2. When the called party hangs
up, your call will ring the
destination. Wait for ringback
tone.
The call will now be treated as a normal call.
To Perform an On-hook Campon:
1. Remain off-hook and wait for
busy tone to change to
success tone.
After placing a call and receiving busy tone:
You will be camped-on to the busy destination.
After a predetermined time period, success tone will change to quiet tone
or music-on-hold tone, depending on the hold tone treatment
programmed in your system.
You will be camped-on to the busy destination.
2. Hang up.
3. When the called party hangs
up, you will receive a camp-on
callback to your station.
Answer the callback.
After answering the callback, your call will ring the destination.
The call will now be treated as a normal call.
2-13
PERCEPTION 4000
To Manually Cancel a
Registered Camp-on:
1. Press the hookswitch to place
any current call on “soft hold.”
...or...
Go off-hook.
2. Enter the Camp-on
Cancellation access code.
FEATURE OPERATION
When placing a call on “soft hold,” listen for recall dial tone.
Listen for success tone.
NOTES:
1. When reaching a busy destination, alternatives to the activation of
Camp-on are to either hang up or to register a callback message.
2. In the case of a station-to-station call, the busy party may receive a
Call Waiting signal to indicate that you have camped-on to the busy
line. The called party can then access your call.
3. While waiting for a camp-on callback, you can make additional calls;
however, the callback will not occur until your station is idle.
4. If a station camp-on callback is not answered within a predetermined
time period, the camp-on and callback will be canceled. There will
not be an additional callback. If a trunk camp-on callback is not
answered within a predetermined time period, there may be up to
two additional callback attempts.
5. A camp-on callback can only be answered at the station from which
the camp-on was originated. Callbacks cannot be picked up from
secondary line appearances or via any Call Pickup feature.
6. You cannot camp-on to a station that has Do Not Disturb registered.
If you register Do Not Disturb after initiating an on-hook camp-on,
your station will still receive the camp-on callback.
7. Your telephone can initiate only one camp-on (either station or trunk)
at a time.
8. If an incomplete camp-on is not manually canceled, it will be
automatically canceled by the system after a predetermined time
period.
CAMP-ON TRANSFER
When you have a party on “soft hold” at your station and attempt to call a
busy third party (to use Consultation Hold or Three-way Calling), you can
camp-on to the called line. At this stage, you can drop out of the
connection to automatically camp the held call onto the busy line. When
the busy line becomes idle, the held call will ring the idle station.
2-14
PERCEPTION 4000
To Perform a Camp-on Transfer:
1. Wait for success tone and then
hang up your telephone to
transfer the held call.
FEATURE OPERATION
After establishing a two-way connection, placing the call on “soft hold,”
and dialing a busy third party:
The formerly-held call will now be camped-on to the busy line.
When the line becomes idle, the held party will hear ringback tone. Once
the party answers, the call will proceed as a normal call.
NOTES:
1. The Camp-on Transfer feature is not available if the held party has
another party on hold, or if the held party is involved in a conference.
2. If the held call is camped on to the busy line longer than allowed by
the predetermined timeout period, the held call will recall to your
station.
CODE CALLING
You can page an individual via a Code Calling chime or bell if your
system is equipped for this operation. You can page the party to pick up
another held call or to pick up your call.
To Place a Code Call:
1. Press the hookswitch to place
any current caller on “soft
hold.”
. . . or . . .
Go off-hook.
When placing a caller on “soft hold,” listen for recall dial tone. The call will
be held until it is retrieved by the paged party.
2. Enter the Code Calling
access code, plus the desired
code call paging zone number.
Listen for recall dial tone.
3. Enter the desired code call
identity code.
If the Code Calling circuit is busy, you can connect to the held call by
pressing the hookswitch.
If the code is accepted, you will hear success tone.
2-15
PERCEPTION 4000
4. Hang up. The paged party can
now retrieve the held call.
. . . or . . .
If you have initiated a code call
from an idle telephone, you
can stay off-hook and receive
the code call response.
To Answer a Code Call:
1. Enter the Code Calling
Retrieval access code.
FEATURE OPERATION
If you hang up before entering a complete code, the held call will recall
your station.
Listen for recall dial tone.
2. Enter the number of the code
call paging zone in which the
call is being held.
3. Wait to be connected to the
caller.
NOTES:
1. The dialed code will be broadcast continually (at predetermined time
intervals) until the code call is answered. During this time, the code
call paging zone being used will be unavailable to all other users.
2. At any point before the Code Calling operation is completed, you can
access the held call by pressing the hookswitch.
3. A paged party will hear reorder tone if he/she attempts to retrieve a
held call after the held party hangs up. If a held call is not retrieved
before a predetermined time period elapses, the call will recall the
station that initiated the code call. At this point, if the paged party
attempts to retrieve the call, he/she will hear reorder tone.
4. If the party waiting for a Code Calling response hangs up before the
code call is answered, the code call broadcast will be discontinued.
5. If the station initiating a code call has Call Forward registered, a
recall of a held call will not be forwarded.
6. If the station initiating a code call has Do Not Disturb registered, a
recall will still ring the station.
7. You will not hear Call Waiting tones while connected to a Code
Calling circuit.
8. You cannot camp-on to a busy Code Calling circuit or involve a code
call in a conference.
2-16
PERCEPTION 4000
FEATURE OPERATION
CONSULTATION HOLD
Consultation Hold allows you to place a current call on “soft hold” and
consult with a third party. You can also join both parties to form a threeway conference (see Three-way Calling).
To Consult with a Third Party:
1. Establish a two-way
connection.
2. Press the hookswitch.
The connected call will be placed on “soft hold.” Listen for recall dial tone.
If the destination is idle, you will hear ringback tone.
3. Dial the station or directory
number of the desired third
party.
4. When connected to the third
party, you can return to the
held party by pressing the
hookswitch twice.
If the party is busy, you can perform an off-hook camp-on and either wait
for the line to become idle, or transfer the camp-on to the held caller (see
Camp-on Transfer).
The first press of the hookswitch will release the third party, while the
second press will reconnect you to the held party.
NOTES:
1. You cannot hold calls to a paging unit, code calling unit, or dictation
machine, or calls to/from an attendant.
2. If you hang up at any point while you have a party on “soft hold,” the
held call will immediately recall your station.
DATA PRIVACY
The activation of Data Privacy ensures that tones do not sound at your
station when you are placing a data call. Such tones include Camp-on
tones, Call Waiting tones, or Attendant Override tones. Data Privacy also
prevents an attendant from breaking-in to your call connections. Unless
your telephone is programmed for Data Security, which provides
continuous protection from tone intervention, you should always activate
Data Privacy before placing a data call.
To Activate Data Privacy:
1. Enter the Data Privacy access
code.
Listen for dial tone.
2-17
PERCEPTION 4000
2. Dial the data destination
number.
FEATURE OPERATION
When the data call is completed, Data Privacy will be automatically
canceled.
NOTES:
1. Parties who attempt to dial your telephone while a data call is taking
place will hear busy tone. Any attempts to override the call will be
denied. Camp-ons can be registered to your telephone, although you
will not hear a Call Waiting tone to indicate a waiting call.
2. Data Privacy can only be activated prior to placing a data call. It
cannot be activated during data transmission.
3. Data calls placed from a standard telephone must be performed
through a station associated modem, rather than through the
PERCEPTION 4000 system.
DICTATION MACHINE ACCESS
You can access an individual dictation machine or dictation machine
group through the use of Dictation Machine Individual/Group access
codes. Once the connection is made, you can send DTMF signals to the
connected machine by pressing the dialpad digits which are associated
with the desired operation (e.g., record, stop, playback, rewind, etc.).
To Call an Individual Dictation
Machine:
1. Enter the Dictation
Machine—Individual access
code
2. Enter the number of the group
to which the desired machine
belongs (2 digits) and then
enter the number of the
machine within that group
(1ndigit)
3. When the call is answered,
use your telephone’s dialpad
to operate the dictation
machine.
4. To disconnect the call, hang
up your telephone.
2-18
Listen for recall dial tone.
Listen for ringback tone.
PERCEPTION 4000
To Call a Dictation Machine
Group:
1. Enter the Dictation
Machine—Group access
code.
2. Enter the number of the
dictation machine group (2
digits).
FEATURE OPERATION
Listen for recall dial tone.
An idle dictation machine within the group will ring. Listen for ringback
tone.
3. When the call is answered,
use your telephone’s dialpad
to operate the dictation
machine.
4. To disconnect the call, hang
up your telephone.
NOTES:
1. If a called dictation machine or dictation machine group is busy, you
will hear busy tone.
2. You can perform an on-hook or off-hook camp-on to an individual
dictation machine or dictation machine group.
3. Dictation machines cannot be assigned as a destination for Call
Forward.
4. A dictation machine call cannot be placed on hold or be a member of
a call conference.
5. Dictation Machine Access is not available to single line rotary (500)
telephones since tone signals cannot be sent via rotary dialing.
DIRECT ISDN SERVICE ACCESS
If allowed at your station, you can access an ISDN service to place a call
to another station within the ISDN public network. Each ISDN public
networking service, such as MEGACOM 800 or Software Defined
Network, is associated with a certain trunk group or trunk groups. Once
an ISDN service/trunk is accessed, you may also have the option of
enabling and/or disabling the transmission of Calling Party Number
information to the distant end. Calling Party Number information can be
transmitted or blocked on a call-by-call basis, through the entrance of
specific feature access codes. These capabilities are determined by the
programming of ISDN trunk groups, as well as by your station’s assigned
Class of Service.
2-19
PERCEPTION 4000
To Access an ISDN Service and
Enable Calling Party Number
Presentation:
1. To enable the presentation of
Calling Party Number
information to the distant end,
enter the Calling Party
Number Presentation access
code.
FEATURE OPERATION
Listen for dial tone.
If your station’s Class of Service does not allow access to the Calling
Party Number Presentation feature, you will hear reorder tone.
2. Enter the trunk group access
code that corresponds to the
desired ISDN service.
Listen for dial tone.
3. Dial the destination number.
Listen for ringback tone.
If allowed by the ISDN trunk group (see Note 2), Calling Party Number
information will be transmitted to the distant end.
To Access an ISDN Service and
Restrict Calling Party Number
Presentation:
1. To restrict the presentation of
Calling Party Number
information to the distant end,
enter the Calling Party
Number Restriction access
code.
Listen for dial tone.
If your station’s assigned Class of Service does not allow access to the
Calling Party Number Restriction feature, you will hear reorder tone.
If the ISDN trunk is programmed to never transmit Calling Party Number
information (see Note 2), the entry of the Calling Par ty Number
Restriction access code will have no effect.
2. Enter the trunk group access
code that corresponds to the
desired ISDN service.
Listen for dial tone.
3. Dial the destination number.
Listen for ringback tone.
The call will proceed as a normal call. Calling Party Number information
will not be transmitted.
2-20
PERCEPTION 4000
FEATURE OPERATION
NOTES:
1. Information that is sent to the distant end through Calling Party
Number Presentation will be either the calling station’s assigned
Direct Inward Dialing (DID) directory number or the predefined
Listed Directory Number (LDN) of the utilized ISDN trunk group.
2. Certain ISDN trunk groups may be programmed so that they will
never send Calling Party Number information to the distant end. In
this case, the programmed trunks are “barred” from sending this
information and users cannot override this designation.
DIRECT TRUNK GROUP ACCESS
If allowed by your telephone, you can access a specific trunk group
directly, by entering the group’s trunk access code prior to entering an
outside directory number.
To Access a Specific Trunk
Group:
1. Enter the desired trunk group’s
access code.
Listen for recall dial tone.
If your station is restricted from accessing the selected trunk group, you
will hear reorder tone.
2. Dial the destination number.
If the dialed trunk group is busy, you can camp-on until the trunk
becomes idle.
Listen for ringback tone.
The call will proceed as a regular call.
DO NOT DISTURB
You can place your telephone in Do Not Disturb mode to deny calls to
your telephone. When Do Not Disturb is registered, callers will hear busy
tone, although an attendant can override Do Not Disturb to route calls to
a station. The activation of Do Not Disturb does not affect outgoing
feature operation.
To Register Do Not Disturb
During a Call:
1. Press the hookswitch to place
any current caller on “soft
hold.”
Listen for recall dial tone.
2-21
PERCEPTION 4000
2. Enter the Do Not Disturb
access code.
FEATURE OPERATION
Listen for success tone.
3. Press the hookswitch to return
to any held caller.
To Register Do Not Disturb from
an Idle State:
1. Take your telephone off-hook.
2. Enter the Do Not Disturb
access code.
To Cancel Do Not Disturb:
1. Press the hookswitch to place
any current caller on “soft
hold.”
. . . or . . .
Go off-hook.
2. Enter the Do Not Disturb
Cancellation access code.
Listen for dial tone.
Listen for success tone.
When placing a caller on “soft hold,” listen for recall dial tone.
Listen for success tone.
NOTES:
1. If your telephone has Do Not Disturb registered, calls to your
telephone will appear at multi-line telephones that have your station
as a line appearance. These calls will ring and/or display, based on
the configuration and state of the telephones.
2. If your station has Do Not Disturb registered and also has Call
Forward—All Calls or Call Forward—Busy/No Answer activated,
incoming calls will be forwarded to the assigned destination. Since
Do Not Disturb activation creates a busy condition, Call Forward—No
Answer will not route calls to a Do Not Disturb station’s Call Forward
destination.
3. You cannot camp-on to a station that has Do Not Disturb registered.
Only attendants can override the Do Not Disturb condition and camp
calls onto these stations.
4. When Do Not Disturb is registered, Camp-on callbacks, Call Hold
recalls, and Call Park recalls will still ring at the station.
5. Calls will not be forwarded to a station that has Do Not Disturb
registered. Instead, the calls will either ring the called station or will
forward to the Do Not Disturb station’s Call Forward destination.
2-22
PERCEPTION 4000
FEATURE OPERATION
6. You can leave a message for a station that has Do Not Disturb
registered; however, you cannot place message callbacks to a Do
Not Disturb station.
7. An attendant can override a station’s Do Not Disturb mode and can
either ring the station or camp a call onto the station.
8. Once registered, Do Not Disturb will remain activated until it is
specifically canceled.
EIGHT PARTY CONFERENCE
You can set up a conference of up to eight members, directly from your
telephone. The Three-way Calling feature allows you to perform a
conference of up to three members; however, in order to add any
additional members to the conference, your station must have the Eight
Party Conference feature allowance. If your station does not have this
calling allowance, you can request an attendant to set up a conference.
To Set-up a Conference:
1. Establish a two-way
connection.
2. Press the hookswitch.
The connected caller will be placed on “soft hold.” Listen for recall dial
tone.
3. Enter the Eight Party
Conference access code.
Listen for recall dial tone.
4. Dial the number of the third
party.
Listen for ringback tone.
If the party is busy or does not answer, you can return to the held party
by pressing the hookswitch.
5. When the connection is
established, press the
hookswitch to form a threeway conference.
To release the last added par ty from the conference, press the
hookswitch, listen for recall dial tone, and then enter the Eight Party
Conference Release access code. You will be automatically reconnected
to your original party.
If there are no conference circuits currently available, you will hear
reorder tone. If this occurs, press the hookswitch to connect to the held
party.
6. To add an additional party,
press the hookswitch.
The current connections will be placed on “soft hold.” (See Note 1.)
2-23
PERCEPTION 4000
FEATURE OPERATION
Listen for recall dial tone.
7. Dial the number of the fourth
party.
Listen for ringback tone.
8. When the connection is
established, press the
hookswitch to join all four
parties.
If the party is busy or does not answer, you can return to the held
conference by pressing the hookswitch.
9. Follow steps 6 ~ 8 to add up to
four additional parties.
To release the last added par ty from the conference, press the
hookswitch, listen for recall dial tone, and then enter the Eight Party
Conference Release access code. You will be automatically reconnected
to the other conference members.
When a party disconnects from the conference, all other conference
members will remain connected (unless none of the remaining parties
has release supervision, in which case the conference will be dropped).
NOTES:
1. If your station is not allowed access to the Eight Party Conference
feature, any attempt to add a fourth party will be ignored by the
system and the current three-way connection will be retained. The
ability to set up a three-way conference is provided through Threeway Calling feature allowance.
2. If you hear reorder tone when attempting to add an additional party,
this may indicate that all system conference circuits are currently
busy.
3. The initiator of a conference (the “master”) is initially the only
member of the conference who can add additional parties. Once this
member drops out of the conference, the last-added party that has
“master” station capability will become the new “master” station and
will be able to add/release new parties. If none of the remaining
parties have this capability, the conference will continue without a
master and no additional parties can be added or released.
4. If you hang up after dialing another party, the held par ty or
conference will recall your station.
5. When dialing an additional conference party and receiving busy tone,
you can camp-on to the busy line by remaining off-hook. You can
also enter the Eight Party Conference Release access code to return
to the held party/conference, or you can hang up so that the held call
will recall your station.
2-24
PERCEPTION 4000
FEATURE OPERATION
6. You can release one party at a time from an ongoing conference.
When pressing the hookswitch and entering the Eight Par ty
Conference Release access code, the last-added party will be
disconnected. Multiple parties can be deleted by repeatedly pressing
the hookswitch and entering the Eight Party Conference Release
access code.
7. Speed Calling numbers can be used to dial the numbers of
conference members.
8. If an attendant is being used to set up a conference, eight station
members can be joined in a conference. The attendant does not
count as one of the eight allowable conference members.
9. If an attendant drops out of a conference and the “master” station is
no longer a member of the conference, the last-added party that has
“master” station capability will become the new “master” station and
will be able to add/release new parties. If none of the remaining
parties have this capability, the conference will continue without a
master and no additional parties can be added or released.
HOTLINE
If your station is a designated hotline, you can access the destination of
the hotline simply by taking your telephone off-hook. No dialing is
necessary.
To Place a Call via a Hotline:
1. Take your telephone off-hook.
2. Wait for the called party to
answer.
The destination number associated with the hotline will be automatically
dialed. Listen for ringback tone.
Once the connection is made, the call will be treated as a regular call. If
the call is placed on “soft hold” by pressing the hookswitch, the hotline
can be used to place another call or to access features.
LAST NUMBER REDIAL
You can automatically redial the last number dialed from your telephone
by entering the Last Number Redial access code. The number stored by
your telephone for Last Number Redial can consist of up to 24 digits,
which can include dialing prefixes such as authorization codes, trunk
access codes, and account codes.
To Place a Call via Last Number
Redial:
1. Enter the Last Number
Redial access code.
The last number that was successfully dialed from your telephone
(receiving no reorder tone) will be automatically redialed.
2-25
PERCEPTION 4000
FEATURE OPERATION
You will hear ringback tone if the destination is idle.
If the destination is busy or does not answer, your operational
alternatives are the same as when a call is dialed manually (Camp-on,
Message Waiting, etc.).
2. When the called party
answers, continue the call as a
regular call.
NOTES:
1. A stored Last Number Redial number can consist of up to 24 digits
(0 ~ 9 and ). Stored numbers do not include feature access codes
or Speed Calling numbers. Any digits that are dialed after entering
the Last Number Redial access code, such as account codes or
voice mail codes, will not be stored for later redialing purposes.
2. A stored Last Number Redial number will remain stored until another
number is successfully dialed from the telephone. Any newly-dialed
number will replace the last.
3. Last Number Redial can be activated during any call state that allows
initial call dialing.
*
LEAST COST ROUTING ACCESS
You can access the system’s Least Cost Routing feature to route
outgoing calls over the least-costly call facilities. If these trunks are not
available, a warning tone may sound to indicate that higher-priced
facilities are about to be searched.
To Access Least Cost Routing:
1. Enter the Least Cost Routing
(LCR) access code.
2. Dial the destination number.
Dial tone will sound to indicate that LCR has been accessed.
Up to ten digits can be entered for long distance calls. Up to seven digits
can be entered for local calls. Your system may also require the entry of
toll prefixes for long distance or international calls. The system will
process the call and attempt to access an outgoing trunk. If your station
is restricted from accessing any available trunks, you will hear reorder
tone.
If the least-costly call facilities are not available, a warning tone may
sound to indicate that higher-priced facilities are being searched. At this
point, you can either hang up and call back when a lower-priced facility is
available, or you can use an available higher-priced trunk.
2-26
PERCEPTION 4000
FEATURE OPERATION
NOTES:
1. A warning tone will not occur with emergency calls, calls made via a
hotline, calls made to an off-premises station, or calls that are
forwarded to an off-premises location.
2. In order for calls to be automatically routed over the least-costly call
facilities, your PERCEPTION 4000 system must be properly
programmed.
MESSAGE WAITING
When a dialed destination is busy or does not answer, you can leave a
message at the station through Callback Messaging so that the called
party can return your call. If your PERCEPTION 4000 system has a
connected voice mail system, you can also leave a message for a station
user by calling or being routed to the station’s voice mailbox. In each of
these cases, the called station user will be informed of the waiting
message through his/her telephone’s Message Waiting light, Message
Waiting access key LED indication, and/or Message Waiting displays.
Standard telephones with or without a Message Waiting light will receive
stutter dial tone when the telephone receiver is taken off-hook.
Your standard telephone can receive one callback message. If your
PERCEPTION 4000 system has a connected voice mail system and you
have an assigned mailbox, you can also receive any number of voice
mail messages from other callers. You can forward your standard
telephone to the voice mail system so that callers will be automatically
routed to your mailbox (see Call Forward). Callers can also call directly to
your mailbox to leave a message.
Whenever a voice mail message has been left at your station, or
whenever a callback message has been registered, your telephone’s
Message Waiting light will light and/or you will hear stutter dial tone after
taking the telephone receiver off-hook. Standard telephones without a
Message Waiting light will only receive the stutter dial tone indication.
You can retrieve any messages by entering the Message Waiting
Retrieval access code. If any voice mail messages have been left in your
mailbox, the system will automatically connect you to the voice mail
system. Once inside the voice mail system, you can access individual
messages by following voice mail operational procedures. After receiving
any voice mail messages, a second entry of the Message Waiting
Retrieval access code will call back a caller that registered a callback
message.
2-27
PERCEPTION 4000
To Register a Callback Message:
FEATURE OPERATION
After dialing a busy or unanswered station:
1. Press the hookswitch.
Listen for recall dial tone.
2. Enter the Message Waiting
Registration access code.
Listen for success tone.
3. Hang up your telephone.
A message will be left at the called station.
To Leave a Voice Mail Message:
1. If you call a station and are
routed to the voice mail
system, follow the system’s
verbal instructions regarding
how to leave a message.
For further information, refer to the Voice Mail Station User Guide that
applies to the voice mail system being used with your PERCEPTION
4000 system.
2. To access the voice mail
system to leave a message for
a station user, dial the voice
mail system’s directory
number, enter the station’s
mailbox number, and leave a
message according to the
system’s verbal instructions.
To Retrieve Messages:
When your station’s Message Waiting light is lit and/or you hear stutter
dial tone after taking your telephone receiver off-hook:
1. Enter the Message Waiting
Retrieval access code.
If any voice mail messages have been left in your voice mailbox, the
system will directly route you to the voice mail system. To retrieve
individual voice mail messages, enter your personal passcode and follow
the voice mail system’s operational procedures.
2. If your telephone’s Message
Waiting light is still lit after
voice mail messages have
been retrieved, enter the
Message Waiting Retrieval
access code a second time.
The system will automatically call back the station from which the
message was registered. When answered, the call will continue as a
normal call.
2-28
PERCEPTION 4000
FEATURE OPERATION
If the callback is not answered or if the called party is busy, you can leave
a message at the station by entering the Message Waiting Registration
access code and listening for recall dial tone. This operation will cancel
the message that was left at your telephone.
If the called party does not answer and you do not want to leave a
message, you can cancel the callback message from your telephone by
hanging up and entering the Message Waiting Cancellation access code.
NOTES:
1. In addition to retrieving voice mail messages by entering the
Message Waiting access code, the voice mail system can be
accessed directly by dialing the voice mail directory number and
following voice mail operational procedures. This option allows voice
mail messages to be retrieved remotely. For further information, refer
to the Voice Mail Station User Guide that applies to the voice mail
system used with your PERCEPTION 4000 system.
2. Any callback message that has been left at a station will be
maintained unless the registering party is successfully called back
(the returned call is answered or another message is left at the
station), or the message is canceled. All individual voice mail
messages must either be canceled or saved after entering the voice
mail system. Message Waiting lights will not extinguish until
callbacks and/or cancellations are performed.
3. Multiple messages that are sent from your station to another station
will be registered as one message.
4. Any callback message that you leave at a station will be maintained
until the the called party returns or cancels your message. Voice
mail messages will be maintained until they are individually
canceled.
5. If you attempt to leave a message at a station that is not allowed to
receive messages or whose Message Waiting queue is full, you will
hear reorder tone.
6. If you receive stutter dial tone at your telephone, indicating that a
message is waiting, you can still place a call from that telephone. It is
not necessary for messages to be retrieved prior to call placement.
NIGHT ANSWER ACCESS
When a call to an attendant is routed to a night answer device, the call
will ring a night answer bell. You can access the call from your station by
entering the Night Answer access code.
2-29
PERCEPTION 4000
To Answer a Night Answer Call:
1. Enter the Night Answer
access code.
2. Enter the number of the
ringing night answer bell (1 ~ 3
digits).
FEATURE OPERATION
After hearing the night answer bell:
You will be connected to the incoming call. Answer the call as an
incoming trunk call.
If the call has already been accessed by another station, you will hear
reorder tone.
SPEED CALLING
Speed Calling allows you to dial lengthy number sequences by entering
representative, abbreviated Speed Calling numbers. Each station can
access a series of system-wide Speed Calling numbers, as well as those
numbers that are assigned to the station’s Speed Calling group(s).
To Use a System or Group
Speed Calling Number:
1. Enter the Speed
Calling—System or Speed
Calling—Group access code.
Listen for recall dial tone.
If you attempt to access Group Speed Calling and your station does not
belong to a Speed Calling group, you will hear reorder tone.
2. Enter the desired Speed
Calling index number.
Each Speed Calling index number represents the placement of its
associated number sequence in the System or Group Speed Calling
number listing. Enter three digits (000 ~ 999) for System Speed Calling
or one digit (0 ~ 9) for Group Speed Calling.
3. If the entered index number
represents only part of the
destination number, enter the
appropriate index number and
then dial any remaining call
digits.
The number sequence associated with the Speed Calling index number
will be dialed. Listen for ringback tone.
The entire number sequence will be dialed. Listen for ringback tone.
The call will proceed as a regular call.
2-30
PERCEPTION 4000
FEATURE OPERATION
NOTES:
1. You can place a current call on “soft hold” by pressing the
hookswitch, and then place a call via Speed Calling. To return to the
held call, simply hang up and the held call will recall to your
telephone.
2. While using Speed Calling, you will hear reorder tone if you enter an
invalid Speed Calling access code or index number; if your station is
restricted from accessing the call destination; or if your station is
restricted from the route used for the call.
SWAP
The Swap feature allows you to automatically swap calls when you are
connected to a party and receive a Call Waiting indication.
To Swap a Connected Call and a
Waiting Call:
1. After hearing the Call Waiting
tone, press the hookswitch
and listen for recall dial tone.
The current caller will be placed on “soft hold.”
2. Enter the Swap access code.
You will be connected to the waiting call.
3. To alternate between the held
call and the new call, continue
to press the hookswitch, listen
for recall dial tone, and enter
the Swap access code.
Each time, the two calls will be switched.
NOTES:
1. You cannot place calls to a paging device, or calls to/from an
attendant, on hold.
2. If you hang up at any time while you have a call on “soft hold,” the
call will immediately recall your station.
THREE-WAY CALLING
You can connect to two parties simultaneously to form a three-way
conference. Once connected, you can drop one par ty from the
conference and maintain a connection with the other party. You can
perform a call conference consisting of more than three members only if
your station has the Eight Party Conference call allowance. Refer to Eight
Party Conference for operational procedures regarding this feature.
2-31
PERCEPTION 4000
FEATURE OPERATION
To Form a Three-way
Conference:
1. Establish a two-way
connection.
2. Press the hookswitch to place
the party on “soft hold.”
Listen for recall dial tone.
3. Dial the station or directory
number of the other member
to be included in the
conference.
The call will proceed as a normal call. When the called party answers,
you will be connected to the party.
If the destination party is a busy/no-answer station, you can return to the
held party by pressing the hookswitch.
If the destination party is a busy/no-answer trunk, you can return to the
held party by pressing the hookswitch twice. The first press of the
hookswitch will disconnect the unanswered trunk, while the second press
will reconnect you to the held party.
If the called party is busy, you can automatically camp-on to the party by
remaining off-hook and waiting for success tone to sound. At this stage,
you can camp the held party onto the busy line by hanging up your
telephone (see Camp-on Transfer).
4. When connected to the party,
press the hookswitch to join
the held party and form a
three-way conference.
If there are no conference circuits currently available, you will hear
reorder tone. If this occurs, press the hookswitch to connect to the held
party.
The conference will be maintained until one or both of the parties hang(s)
up. When one party disconnects, you will be connected to the remaining
party.
At any point during the conference, you can drop the last-added party by
pressing the hookswitch.
NOTES:
1. A call to an attendant cannot be placed on hold.
2. If you hang up at any point before establishing a connection with a
third party, the held call will immediately recall your station.
2-32
PERCEPTION 4000
FEATURE OPERATION
VOICE PAGING
You can page an individual via a voice page if your system is equipped
for this operation. You can page the party to pick up another held call, to
pick up your call, or to call your station. Paging can be directed to one or
all paging zones.
To Place a Voice Page:
1. Press the hookswitch to place
any current caller on “soft
hold.”
. . . or . . .
Go off-hook.
When placing a caller on “soft hold,” listen for recall dial tone.
2. Enter the Zone Paging access
code, plus the desired paging
zone number.
. . . or . . .
Enter the System Paging
access code to access all
paging zones.
If the Voice Paging circuit is busy, you can connect to the held call by
pressing the hookswitch.
3. Make your paging
announcement.
When making your paging announcement to a particular zone, include
the Zone Paging Retrieval access code and the number of the zone in
which a call is being held. When making an announcement to all paging
zones, include the System Paging Retrieval access code. This will allow
the paged party to respond to the page.
4. Hang up so that the paged
party can retrieve the held call,
or stay off-hook so that the
paged party can connect
directly to your station when
the page is answered.
To Answer a Voice Page:
1. Enter the Zone Paging
Retrieval access code, plus
the number of the zone in
which the call is being held.
. . . or . . .
Enter the System Paging
Retrieval access code.
2. Wait to be connected to the
caller.
2-33
PERCEPTION 4000
FEATURE OPERATION
NOTES:
1. While a call is being held in a paging zone, that zone will be
unavailable to all other users. The zone will be available only when
the call is picked up by the paged party, when the called party hangs
up, or when the call recalls to the station that initiated the page.
2. At any point before a page is complete, you can return to the held
party by pressing the hookswitch.
3. A paged party will hear reorder tone if he/she attempts to retrieve a
held call after the held party hangs up. If a held call is not retrieved
before a predetermined time period elapses, the call will recall the
attendant. At this point, if the paged party attempts to retrieve the
call, he/she will hear reorder tone.
4. If the station initiating a voice page has Call Forward registered, a
recall of a held call will not be forwarded.
5. If the station initiating a voice page has Do Not Disturb registered, a
recall will still ring the station.
6. You will not hear Call Waiting tones while connected to a Voice
Paging circuit.
7. You cannot camp-on to a busy Voice Paging circuit or involve a voice
paging call in a conference.
2-34
PERCEPTION 4000
FEATURE OPERATION
TEMPORAL PATTERN
(TIME IN SECONDS)
TONE
FREQUENCY
(Hz)
A
Advance
Tone
0.2
B
Busy
Tone
Call Waiting
Tone (Station)
Call Waiting
Tone (Trunk)
0.2
0.2
0.2
0.5
0.5
0.2
A: 440, 480
B: Silence
The call you placed is being
routed through a more
expensive route.
480, 620
The station or trunk you
have dialed is busy or is
in Do Not Disturb mode.
A: 350, 440
B: Silence
A station call is campedon to your line.
A: 350, 440
B: Silence
A trunk call is campedon to your line.
350, 440
Proceed with dialing.
A: f 1 = 440
f 2 = 620
B: Silence
C: 620
Your station is the subject of an
Attendant Override. Following
this tone, you will hear Override
Access Tone while your call is
being monitored.
A: 350, 440
B: 620
The Attendant Override feature
has been accessed and your call
is currently being monitored.
A: 620
B: Silence
Additional digit entry is required
to complete the current feature.
480,620
Your call has been
denied due to a dialing
error or service restrictions.
440, 480
Your call is ringing.
A: 620
B: Silence
You have a message waiting.
f 1 = 440
f 2 = 620
Feature activation has been
accepted by the system.
0.5
A
B
A
B
0.2
0.2
0.2
0.2
Dial Tone
A
Override
Warning
Tone
f1
0.5
f2
0.5
f2
0.5
f1
0.5
B
0.2
C
INDICATION
A
Override
Access
Tone
Recall
Dial Tone
0.4
0.2 0.2 0.2
A
B
Reorder
Tone
0.2
0.25
Ringback
Tone
Stutter
Dial Tone
0.2 0.2 0.2
0.4
0.2
0.25
0.2
0.25
3
1
3
1
A
B
Success
Tone
0.2
f1
0.5
0.2
0.2
f2
0.5
f1
0.5
f2
f1
Table 2-1
Tone Patterns
2-35
PERCEPTION 4000
FEATURE OPERATION
ON/OFF INTERVAL
(IN SECONDS)
CALL
TYPE
1
2
3
4
5
6
7
8
9
10
11
INTERNAL
CALL
1 SECOND ON, 3 SECONDS OFF
EXTERNAL
OR
ATTENDANT
CALL
.4 SECOND ON, .2 SECOND OFF, .4 SECOND ON , 3 SECONDS OFF
RECALL
1 SECOND ON, 1 SECOND OFF
Table 2-2
Ringing Patterns
2-36
12
13
14
Appendix
PERCEPTION 4000
CUSTOMIZED LISTINGS
Code Call Paging Zones
ZONE
CODE CALL AREA
A-1
PERCEPTION 4000
CUSTOMIZED LISTINGS
Code Call Identity Codes
ZONE
A-2
IDENTITY OF PARTY
PERCEPTION 4000
CUSTOMIZED LISTINGS
Voice Paging Zones
ZONE
PAGING AREA
Voice Paging Zones
ZONE
CODE CALL AREA
A-3
PERCEPTION 4000
CUSTOMIZED LISTINGS
Feature Access Codes
FEATURE
Account Code Entry
Authorization Code
Call Forward—All Calls
Call Forward —Busy
Call Forward—Busy/No Answer
Call Forward Cancellation
Call Hold
Calling Party Number Presentation
Calling Party Number Restriction
Call Park—Local
Call Park—Remote
Call Pickup—Group
Call Pickup—Directed Group
Call Pickup—Directed
Camp-on Cancellation
Code Calling
Code Calling Retrieval
Data Privacy
Dictation Machine—Individual
Dictation Machine—Group
Do Not Disturb
Do Not Disturb Cancellation
Eight Party Conference
Eight Party Conference Release
Last Number Redial
Least Cost Routing
Message Waiting Cancellation
Message Waiting Registration
Message Waiting Retrieval
Night Answer Access
Speed Calling—Group
Speed Calling—System
Swap
System Paging
System Paging Retrieval
Zone Paging
Zone Paging Retrieval
A-4
ACCESS CODE
PERCEPTION 4000
CUSTOMIZED LISTINGS
Trunk Group Access Codes
TRUNK GROUP
ACCESS CODE
A-5
PERCEPTION 4000
CUSTOMIZED LISTINGS
Frequently Called Numbers
NAME
A-6
NUMBER
Index
PERCEPTION 4000
A
Account Code Entry 2-1
Advance Tone 1-1, 2-35
Attendant Access 2-2
Attendant Call Ringing 1-3, 2-36
Authorization Code Entry 2-3
B
Busy Tone 1-1, 2-35
C
Call Forward 2-4
Activation 2-5
Call Forward—All Calls 2-4
Call Forward—No Answer 2-4
Call Forward—Busy/No Answer
2-4
Cancellation 2-5
Call Hold 2-6
Soft Hold 1-1, 2-17
Call Park 2-7
Local 2-7
Remote 2-7
Call Pickup 2-8
Call Pickup—Group 2-8
Call Pickup—Directed 2-9
Call Pickup—Directed Group
2-9
Call Transfer 2-10
Call Waiting 2-11
Call Waiting Tone 1-1, 2-35
Call Waiting Transfer 2-12
Camp-on 2-13
Activation 2-13
Cancellation 2-14
Off-hook 2-13
On-hook 2-13
Camp-on Transfer 2-14
Code Call Identity Code Listing
A-2
Code Call Paging Zone Listing A-1
Code Calling 2-15
Conferencing (see Three-way
Calling and Eight Party
Conference)
INDEX
Consultation Hold 2-17
Customized Listings A-1
N
Night Answer Access 2-29
D
Data Privacy 2-17
Data Security 2-17
Dial Tone 1-1, 2-35
Dictation Machine Access 2-18
Dictation Machine—Group 2-19
Dictation Machine—Individual
2-18
Direct ISDN Service Access 2-19
Direct Trunk Group Access 2-21
Do Not Disturb 2-21
O
Optional Account Code Entry 2-1
Override Access Tone 1-2, 2-35
Override Warning Tone 1-1, 2-35
E
Eight Party Conference 2-23
External Call Ringing 1-3, 2-36
F
Feature Access Code Listing A-4
Forced Account Code Entry 2-1
Frequently Called Number Listing
A-6
H
Hotline 2-25
I
Internal Call Ringing 1-3, 2-36
L
Last Number Redial 2-25
Least Cost Routing Access 2-26
M
Message Waiting 2-27
Callback Messaging 2-28
Message Retrieval 2-28
Voice Mail Messaging 2-28
Music-on-Hold Tone 1-1
Q
Quiet Tone 1-2
R
Recall Dial Tone 1-2, 2-35
Recall Ringing 1-3, 2-36
Reorder Tone 1-2, 2-35
Ringback Tone 1-2, 2-35
Ringing Patterns 1-3, 2-36
S
Soft Hold 1-1, 2-17
Speed Calling 2-30
Group Speed Calling 2-30
Index Number 2-30
System Speed Calling 2-30
Stutter Dial Tone 1-2, 2-35
Success Tone 1-2, 2-35
Swap 2-11, 2-31
T
Three-way Calling 2-31
Timers 1-3
Tone Patterns 1-1, 2-35
Trunk Group Access (see Direct
Trunk Group Access)
Trunk Group Access Code Listing
A-5
V
Voice Paging 2-33
System Paging 2-33
Zone Paging 2-33
Voice Paging Zone Listing A-3
I-1

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