Citizen CLP-7001, CLP-7002, CLP-7401 Instruction manual

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SER

’

S

ANUAL

Thermal Transfer Bar Code Printer

CLP-7001

CLP-7002

CLP-7401

Chapter 1 Setup

FCC COMPLIANCE STATEMENT

FOR AMERICAN USERS

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

"DESIGNED AND MANUFACTURED TO BE EQUIVALENT TO EUROPEAN

STANDARD FOR ITE, EN60950."

Chapter 1 Setup

EMI COMPLIANCE STATEMENT

FOR CANADIAN USERS

This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer's instructions, may cause interference to radio and television reception. This digital apparatus does not exceed the

Class A limits for radio noise emissions from digital apparatus set out in the Radio

Interference Regulations of the Canadian Department of Communications. This equipment is designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

･ Reorient or relocate the receiving antenna.

･ Increase the separation between the equipment and receiver.

･ Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

･ Consult the dealer or an experienced radio/TV technician for help.

CAUTION: Use shielded cables to connect this device to computers.

Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment.

ETAT DE CONFORMITE EMI A L'USAGE

DES UTILISATEURS CANADIENS

Cet équipment produit et utilise l'énergie à radiofréquences et s'il n'est pas installé et utilisé correctment, c'esst à dire en accord strict avec les instructions du fabricant, il risque de provoquer des intérferences avec la réception de la radio et de la télévision.

Le présent appareil numérique n'émet pas de bruite radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.

Cet équipment est conçu pour fournir une protection satisfaisante contre de telles interférences dans une installation résidentielle. Cependant, il n'y a pas de garantie contre les interférences avec les réceptions radio ou télévison, provoquées par la mise en et hors circuit de l'équipment; aussi, il est demandé a l'utilisateur d'essayer de corriger l'interférence par l'une ou plus des mesures suivantes:

･ Réorienter l'antenne de réception.

･ Installer l'ordinateur autre part, par égard pour le récepteur.

･ Brancher l'ordinateur dans une prise de courant différente de façon à ce que l'ordinateur et le récepteur soient branchés sur des circuits différents.

Chapter 1 Setup

Important Safety Instructions

Read all of these instructions and save them for later reference.

Follow all warnings and instructions marked on the product.

Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners.

Use a damp cloth for cleaning.

Do not use this product near water.

Do not place this product on an unstable cart, stand or table. The product may fall, causing serious damage to the product.

Slots and openings on the cabinet and the back or bottom are provided for ventilation.

To ensure reliable operation of the product and to protect it from overheating, do not block or cover these openings. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided.

This product should be operated from the type of power source indicated on the marking label.

If you are not sure of the type of power available, consult your dealer or local power company.

This product is equipped with a three-pronged plug, a plug having a third (grounding) pin. This plug will only fit into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the grounding-type plug.

Do not allow anything to rest on the power cord. Do not locate this product where the cord will be walked on.

10. If an extension cord is used with this product, make sure that the total of the ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating.

Also, make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes for 120V outlet and 7.5 amperes for 220V

−

240V outlet.

11. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock.

Never spill liquid of any kind on the product.

12. Except as explained elsewhere in this manual, don't attempt to service this product yourself.

Opening and removing those covers that are marked "Do Not Remove" may expose you to dangerous voltage points or other risks. Refer all servicing on those compartments to service personnel.

13. The mains plug on this equipment must be used to disconnect mains power. Please ensure that the socket outlet is installed near the equipment and shall be easily accessible.

14. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions:

A. When the power cord or plug is damaged or frayed.

B. If liquid has been spilled into the product.

C. If the product has been exposed to rain or water.

D. If the product does not operate normally when the operating instructions are followed.

Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.

E. If the product has been dropped or the cabinet has been damaged.

F. If the product exhibits a distinct change in performance, indicating a need for service.

Chapter 1 Setup

Notice

1. Before use, be sure to read this manual. And keep it handy for reference when needed.

2. The contents of this manual may change without prior notice.

3. Reproduction, transfer, or transmission of the contents of this manual without prior consent is strictly prohibited.

4. We are not liable for any damage resulting from the use of the information contained herein, regardless of errors, omissions, or misprints.

5. We are not liable for any problems resulting from the use of optional products and consumable supplies other than the designated products contained herein.

6. Do not handle, disassemble or repair the parts other than those specified in this manual.

7. We are not liable for any damage caused by user's erroneous use of the printer and inadequate environment.

8. Data residing in the printer is temporary. Therefore, all data will be lost if power is lost. We are not liable for any damage or loss of profits caused by data loss due to failures, repairs, inspections, etc.

9. Please contact us if there are any mistakes or ambiguities within this manual.

10. If there are missing or incorrectly collated pages in this manual, contact us to obtain a new manual.

Chapter 1 Setup

SAFETY INSTRUCTIONS

・ご使用前に必ず本書をよくお読み下さい。読み終わった後は大切に保管し、



must be strictly observed !

● To prevent personal injury or property damage, the following shall be strictly observed.

● The degree of possible injury and damage due to incorrect use or improperly following instructions is described below.

WARNING

Indicates a situation which, if not observed and handled properly, could result in death or serious injury.

CAUTION

Indicates a situation which, if not observed and handled properly, could result in injury.

This is a mark to call attention to the reader.

Chapter 1 Setup

WARNING

Never perform the following. If not avoided, these may cause damage or trouble to the printer or cause the printer to overheat and release smoke and cause burns or an electrical shock. If the printer is damaged or is malfunctioning, be sure to turn the power off immediately and remove the power cord from the outlet, then consult our service personnel.

•

Do not jolt or impact to the printer by stepping on, dropping or hitting the printer.

•

Do not place the printer in a poorly ventilated area, or shut off the air vent of the printer.

•

Do not place the printer where chemical reactions occur, such as in laboratories or where air is mixed with salt or gas.

•

Do not use a power voltage or frequency other than those specified.

•

Do not plug/unplug the power cord or attach/detach the interface cable by simply grabbing the power cord or interface cable. Do not pull or carry the printer when the tension of the power cord or interface cable is increased.

•

Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems.

•

Do not plug the power cord into an outlet with many loads.

•

Do not spill drinks such as tea, coffee and juice on the printer or spray insecticide on the printer. If drink or water is spilled, first be sure to turn the power off and remove the power cord from the outlet, then consult our service personnel.

•

Do not disassemble or modify the printer.

n Discard or safely store the plastic packing bag. This bag should be kept away from children.

If the bag is pulled over a child’s head, it may cause suffocation.

Chapter 1 Setup

General Precautions

Prior to operation, read the safety instructions carefully and observe them.

Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems.

Be careful when moving or carrying the printer. Dropping the printer may cause injury or property damage.

Make sure if you open the top cover, it is opened all the way. If only partially open, the cover could slam shut, possibly causing injury.

When the cover is open, be careful of the corners of the cover. They could cause injury.

Do not open the printer during printing.

When cleaning the surface of the printer case, do not use the cloth that is soaked in thinner, trichloroethylene, benzine, ketone or similar chemicals.

Do not use the printer where there is a lot of oil, iron particles, or dust.

Do not spill liquids or spray insecticide on the printer.

10.

Do not jolt or impact to the printer by stepping on, dropping or hitting the printer.

11.

Operate the control panel properly. A careless, rough handling may cause problems or malfunction. Do not use such sharp-edged tool as a ballpoint pen for operation.

12.

Be careful of the edges of the plates so injury or property damage is possible.

13.

If a problem occurs during printing, stop the printer immediately and unplug the power cord from the outlet.

14.

When printer trouble occurs, do not try to dissemble it. Instead, consult our service personnel.

Chapter 1 Setup

Precautions When Installing the Printer

Prior to operation, read the safety instructions carefully and observe them.

Do not use or store the printer near fire, excessive moisture, in direct sunlight, near an air conditioner or heater or other source of unusually high or low temperature or humidity or excessive dust.

Do not place the printer where chemical reactions occur, such as in a laboratory.

Do not place the printer where air is mixed with salt or gas.

The printer must sit on a firm, level surface where there is ample ventilation. Never allow the printer's air vent to be blocked by a wall or other object.

Do not put anything on the top of printer.

Do not place the printer near a radio or television, and do not use the same wall outlet for the printer and radio or television. Radio or television reception could be adversely affected.

Do not use a power voltage or frequency other than those specified.

Do not put anything on the power cord or step on it.

10.

Do not drag or carry the printer with the power cord or interface cable.

11.

Avoid plugging the power cord into an outlet with many loads.

12.

Do not bundle the power cord when inserting the plug.

13.

Always grip the plug housing, not the cord, to plug/unplug the power cord.

14.

Make certain the power is turned off before connecting/disconnecting the interface cable.

15.

Avoid lengthening the signal cable or connecting it to any noise-producing device. If it is unavoidable, use the shielded cable or twisted pair for each signal.

16.

Place the printer near the outlet where the power cord can be unplugged easily to shut off power.

17.

Use the AC outlet that accepts a three-pronged plug. Otherwise, static electricity may be generated and there will be danger of electric shock.

Chapter 1 Setup

Contents

Before Operation

FCC COMPLIANCE STATEMENT FOR AMERICAN USERS

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EMI COMPLIANCE STATEMENT FOR CANADIAN USERS

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Important Safety Instructions

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Notice

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Safety Instructions

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Warning

General Precautions

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Precautions When Installing the Printer

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Contents

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Main Features

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Model Description

Chapter 1 Setup

1 Confirmation of Carton Contents

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2 Part Names and Functions

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3 Connection to Power

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4 Connection to a Computer

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Chapter 2 Printer Operation

1 Power On/Off

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2 Normal Operating Mode

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3 Printer Setup Mode

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4 Self-Test Mode

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5 System Maintenance Mode

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6 Returning to Factory Setting

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Chapter 1 Setup

Chapter 3 Paper and Ribbon

1 Kinds of Paper

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2 Media Handling (When Using Front Sensors)

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3 Media Handling (When Using Adjustable Sensor)

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4 Paper Setting

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5 Kinds of Ribbon

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6 Ribbon Setting

Chapter 4 Printer Adjustments

1 Using Paper Other Than the Recommended (Head Offset Adjustments

) ⋅

2 Using Narrow Paper (Head Pressure Adjustments)

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3 Using Narrow Ribbon (Ribbon Tension Adjustments)

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4 Adjustable Sensor (For CLP-7001/7401)

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5 Cleaning

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Chapter 5 Troubleshooting

1 Error Messages

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2 Power Troubleshooting

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3 Paper Feed Troubleshooting

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4 Ribbon Feed Troubleshooting

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5 Print Troubleshooting

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6 Interface Troubleshooting

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Appendixes

1 Options

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2 Specifications

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Chapter 1 Setup

Main Features

High-speed, high-quality printing

This printer adopts both a direct-thermal and thermal-transfer printing system with the line thermal head and its unique control IC enables high-speed and high-quality printing.

Precision printing for additional value: 400dpi

New technologies such as the newly-developed 400dpi head in the CLP-7401, unique control

IC and optimized driving technology for high-resolution printing are all available on Citizen label printers creating labels that are crisp, clear, easy-to-read and scan. Also, thanks to the additional front (label) sensors, an amazingly high level of accuracy can be achieved; small sized labels, miniature bar codes and small fonts are produced on demand and in the correct position leading to a reduction in cost, lead time and stock holding.

Powerful control language

A powerful yet simple to use control language is standard to all of Citizen’s label printers allowing easy design of labels and bar codes. Alternatively, Citizen provides printer drivers for popular operating systems such as Windows™.

Easy operation

Thanks to the clam-shell mechanism, labels, media and ribbons are loaded easily and maintenance such as head cleaning is carried out smoothly.

Parallel and serial ports as the standard

The parallel port (Centronics) in addition to the serial port is provided as the standard to enable high-speed data transmitting and industry compatible connectivity.

Adjustable media sensor

The moveable media detection sensor, standard on the CLP-7001 and CLP-7401 allows irregularly cut labels and tags to be used with ease. The sensors can also detect black registration marks that are not at the edge of the media.

Trademark Acknowledgement:

Windows: Microsoft Corporation

Chapter 1 Setup

Model Description

This manual is prepared for the three models, CLP-7001, CLP-7002 and CLP-7401.

The main different points on the specifications among the three are shown below.

Model

CLP-7001

CLP-7002

CLP-7401

Print resolution

203dpi

400dpi

Printing speed

−

7 IPS

2 − 6 IPS

−

4 IPS

Adjustable sensor

Standard

Optional

Standard

Chapter 1 Setup

1 Confirmation of Carton Contents

2 Part Names and Functions

3 Connection to Power

4 Connection to a Computer

Chapter 1 Setup

1 Confirmation of Carton Contents

Check that the following accessories are included with the printer in the carton.

Chapter 1 Setup

Power cord

Paper core

Ink ribbon

Roll holder

User’s manual

Roll guide

Cleaning pen

Label paper

Printer

＊ The empty carton and packing materials should be stored for future shipping of the printer.

CAUTION

• Be careful when moving or carrying the printer and when taking the printer out of the carton. The printer may cause injury or property damage if dropped. Be sure to grip the printer housing tightly when taking it out of the carton. Do not grip the printer by the foam packing material which may break, causing the printer to drop.

Chapter 1 Setup

2 Part Names and Functions

Front view

８

１

３

１２

４

９

１１

２

１０

６

５

７

①

Cover

Opens to allow loading of the paper and ribbon.

② Control panel

To set the printer settings. (See Chapter

2.)

③ Ribbon holder

To attach the ribbon. (See Chapter 3.)

④

Ribbon winder

To wind the ribbon after print.

(See Chapter 3.)

⑤ Roll holder

Holds the roll of paper.

⑥ Roll guide

Guides the roll of paper. This is adjusted according to the width of the paper. (See

Chapter 3.)

⑦ Paper holder

Holds the roll holder. (See Chapter 3.)

⑧

Open lever

To swing the print head out of the way when loading the paper or cleaning the print head. (See Chapter 3.)

⑨ Open guide

Holds down the paper. The movable sensor inside this (when the model is an adjustable sensor type) detects the paper position. (See Chapter 3.)

⑩ Open guide lever

Pressing this opens the open guide to replace the paper. (See Chapter 3.)

⑪ Front sensors

Detect the label and tag paper position.

(See Chapter 3.)

⑫ Offset verification window

Allows you to check the optimum position of the print head. (See Chapter 4.)

Chapter 1 Setup

2 Part Names and Functions

Rear view

２

３

５

① Serial interface connector

To connect the serial interface cable.

② Parallel interface connector

To connect the parallel interface cable.

③ Power switch

To turn on or off the power. (See Chapter

2.)

４

１

④ Power inlet

To connect the power cord.

⑤ PCMCIA memory card cover

To protect the PCMCIA memory card from exposure to dust and foreign matter. To install a PCMCIA memory card, first unhook this cover, then slide it out. (See Appendixes.)

CAUTION

• When opening the cover, open it all the way. If only part way open, the cover could slam shut, possibly causing injury.

• Be careful of the edge of the cover when the cover is opened. It may cause injury or property damage.

• Be careful of the edges of the plates so injury or property damage is possible.

Chapter 1 Setup

2 Part Names and Functions

Control panel

１

２６

７

８

３

４

５

① LCD

Displays the current printer status, configuration settings, or an error message.

② LEDs

One LED is the power indicator and the other is the error indicator.

③ Pause key

Temporarily pauses printing.

④ Feed key

Feeds the paper.

⑤ Stop key

Stops the printer operating.

⑥

Paper gap adjustment control

To adjust the paper gap sensor sensitivity.

⑦ Black line adjustment control

To adjust the black line sensor sensitivity.

⑧ LCD contrast adjustment control

To adjust the LCD contrast.

Before Operation

3 Connection to Power

Check that the power switch on the printer is turned OFF.

Connect the connector of the power cord to the power inlet on the printe r.

Insert the plug of the power cord in the AC outlet.

Power switch

Power inlet

AC outlet

CAUTION

• Use an AC outlet that accepts a three-pronged plug. Otherwise, static electricity may be generated and there will be danger of electric shock.

Before Operation

4 Connection to a Computer

An interface cable is necessary to connect the printer to a computer.

To connect the cable, proceed as follows.

Turn off both power switches of the printer and the computer.

Connect the connector of one end of the interface cable to the interface connector at the lower side of the printer and secure it with screws.

Connect the connector of the other end of the interface cable to the interface connector on the computer and secure it with screws.

Parallel interface cable

Serial interface cable

Chapter 2

Printer Operation

1 Power On/Off

2 Normal Operating Mode

3 Printer Setup Mode

4 Self-Test Mode

5 System Maintenance Mode

6 Returning to Factory Setting

Before Operation

1 Power On/Off

Turning on the power

1. Turn on the power switch on the back of the printer.

Before Operation

The green LED power indicator goes on. Check that the LCD screen displays ‘ON LINE.’

When operating normally When displaying an error message

ON LINE HeadOpe

When displaying no message

Contrast adjustment control

Turn the LCD contrast adjustment control with a small

Phillips head screwdriver.

Turning off the power

1. Turn off the power switch on the back of the printer.

Before Operation

1 Power On/Off

2. The green LED power indicator goes off and any message on the LCD screen disappears.

Before Operation

2 Normal Operating Mode

When the power is turned on, the printer enters normal operating mode. The control keys function as follows:

ON LINE

Stop key (STOP)

With this key, the operator can stop and cancel the current print job. Pressing the Stop key during printing stops the printing immediately. Pressing the Stop key again cancels the print job.

Feed key (FEED)

Advance to the top of the next label. When using continuous paper, make sure the Sensor selection is set to ContinuP or a Paper error will result.

Pause key (PAUSE)

Temporarily pauses printing. ‘Pause’ is displayed on the LCD screen. If pressed during printing, printing will stop after the current label is printed. Press the Pause key again to resume printing.

Before Operation

3 Printer Setup Mode

In this mode, the print mode, optional equipment ON/OFF and sensor selections are set up. Control keys function in the following. The printer configuration settings are stored in memory so they are maintained even after the power is turned off.

ON LINE ON LINE

Pressing these keys simultaneously places the printer into printer setup mode.

Returns to normal operating mode.

Selects the mode item.

Selects the mode.

Example

Changing the paper gap sensor to the black line sensor

1. First check the printer goes ON LINE, then press and hold the Pause key and then press the

Feed key and release both keys.

ON LINE Transfer

2. Change the print mode (direct-thermal or thermal transfer printing) to the sensor selection with the Pause key.

Transfer Edge

Before Operation

3 Printer Setup Mode

3. Change the paper gap sensor to the black line sensor with the Feed key.

Edge Reflect

4. Return to normal operating mode with the Stop key.

Reflect ON LINE

Mode item Indication

Printing mode

Transfer DirectTM

Peeling sensor

Auto-cutter

Tearing

Sensor selection

Interpreter ※

PeelOFF

CutOFF

PeelON

CutON

TearOFF

Edge

TearON

Reflect ContinuP

INTP STD INTP RST

※ Normally ‘INTP STD’ (interpreter standard) is used. See the Command Reference

for details.

Before Operation

4 Self-Test Mode

In this mode, self-test printing is performed. With this test printing, you can check the current printer configuration settings and print quality. After loading the paper and ribbon, operate the printer as follows:

1. Press and hold the Feed key while turning the printer on.

When label paper is used: Hold down the Feed key for two (2) seconds and the printer will feed the paper and print samples 1 and 2 and stop.

When continuous paper is used: Hold down the Feed key for four (4) seconds and the printer will feed the paper and print samples 1 and 2 and stop.

TestPrin

Sample 1

ROM version No.

Date and time

ROM checksum

RAM check

Communication setting

Print mode

Media sensor voltage

Head rank and resistance value

Peeling sensor

Auto-cutter

Ribbon sensor

Total travel distance

Before Operation

4 Self-Test Mode

Check the following items in the self-test mode.

Check item Cause

Dot missing Head disconnected

Totally blurred

Partially blurred

Ribbon wrinkling and slipping

Remedy

Replace head

Dust adhered Clean head （→ Section 5 Chapter 4 ）

Head offset changed in position Adjust head offset ( → Section 1 Chapter 4)

Printing energy low

Head pressure unbalanced

Ribbon tension improper

Adjust printing energy

（→ Command Reference ）

Adjust head pressure

( → Section 2 Chapter 4)

Adjust ribbon tension

( → Section 3 Chapter 4)

Sample 2

203 dpi

Sample 2

400 dpi

2. After self-test printing, the printer enters data dump mode.

The communication contents can be checked by printing the communication data in ASCII code.

3. Return to normal operating mode after turning off the power switch.

Before Operation

5 System Maintenance Mode

In this mode, the communication, adjustable sensor ON/OFF and sensor voltage selections are set up. The printer configuration settings are stored in memory so they are maintained even after the power is turned off. Control keys function as follows:

ON LINE

Pressing all these keys simultaneously places the printer into system maintenance mode.

Return to normal operating mode.

Selects the mode item.

Selects the mode.

Example

Setting the black line sensor voltage

1. First turn off the power switch, then press and hold down the Pause, Feed and Stop keys simultaneously while turning on the power switch.

9600bps

2. Change the baud rate to the sensor voltage setting with the Pause key.

9600bps PE.*.**V

Before Operation

5 System Maintenance Mode

3. Change the paper gap sensor voltage to the black line sensor voltage with the Feed key.

PE.*.**V BL.*.**V

4. Return to normal operating mode with the Stop key.

BL.*.**V ON LINE

Mode item

Baud rate

Data length

Native ※ 1

Command code ※ 2

Adjustable sensor ※ 3

Voltage setting ※ 4

Indication

9600bps

8bits

NativeON

CmndSTD

AJSensOF

PE *.**V

19200bps

7bits

NativeOF

CmndAS4

AJSensON

BL *.**V

Before Operation

5 System Maintenance Mode

※ 1 Native

Normally ‘NativeON’ is used. See the Command Reference for details.

※ 2 Feed amount

See the Command Reference for details.

※

3 Command code

Normally ‘CmndSTD’ is used. See the Command Reference for details.

※

4 For adjustable sensor, the voltage setting must be done each time ‘AJSensOF’ is changed to ‘AJSensON, and vice versa.

※ 5 Voltage setting

In the voltage setting, adjust the paper gap and black line adjustment controls so that the voltages of both ‘PE’ and ‘BL’ displayed on the LCD screen can read 3.0V to 3.3V.

Set the liner (glassine paper) only that has been removed from the label.

(For the black line paper, position the black line so that it does not come to th e paper sensor.)

2. Set each level to 3.0V to 3.3V with the controls.

Paper gap sensor adjustment control

Black line sensor adjustment control

Before Operation

6 Returning to Factory Setting

To return the configuration already set in the printer setup mode or system maintenance mode to the factory setting, proceed as follows:

Turn off the power switch. Press and hold the Pause, Feed and Stop keys simultaneously while turning on the power switch, and further continue holding down those keys.

S Mainte

Press and hold those keys simultaneously while turning on the power switch

S/I Init

You hear a ‘Pi’ sound. Further continue holding down those keys

F a c t t o r r y s e t t t t i i n g

Mode item

Printer setup mode

Indication

Printing mode

Peeling sensor

Auto-cutter

Tearing

Sensor selection

Interpreter



Transfer

PeelOFF

CutOFF

TearOFF

Edge

INTP STD



When you again hear a ‘Pi’ sound, the operation is completed

System maintenance mode

Mode item Indication

Baud rate

Data length

Native

Feed amount

9600bps

8bits

NativeON fVirtual

Command code

Adjustable sensor

Voltage setting

CmndSTD

AJSensOF

PE *.**V

Before Operation

Chapter 3 Paper and Ribbon

1 Kinds of Paper

2 Media Handling

(When Using Front Sensors)

3 Media Handling

(When Using Adjustable

Sensor)

4 Paper Setting

5 Kinds of Ribbon

6 Ribbon Setting

Chapter 3 Paper and Ribbon

1 Kinds of Paper

Kinds of paper

Item

•

Thermal-transfer paper

•

Direct-thermal paper

Type of paper

Specification

The printer is capable of printing on direct-thermal or thermal-transfer paper.

The paper must be high-quality. Otherwise, good print quality and extended print head life cannot be guaranteed.

Both in-wound and out-wound paper rolls may be used.

Size of paper

•

Label paper

(continuous, die-cut, fanfold)

•

Tag paper

•

Ticket

Paper width

Paper thickness

Max. outer diameter of roll paper

Paper core inner diameter

25.4

−

118 mm

0.0635

−

0.254 mm

203 mm

−

76 mm

−

4.65 in

0.0025

−

0.01 in

1.5

−

8 in

3 in

2 Media Handling

(When Using Front Sensors)

Chapter 3 Paper and Ribbon

The front sensors consist of the transparent-type and reflective-type photosensors and the position of a label or tag is detected as follows:

Transparent-type photosensor: Detects paper gap between labels and tag paper notch.

Reflective-type photosensor: Detects black line.

Note: Check that the adjustable sensor is set to ‘AJSensOF.’ (See Chapter 2.)

• Specification of paper

For dimensions of paper gap between labels, tag paper (label paper) notch and black line, see figure.

Minimum value mm (in) Maximum value mm (in)

Label width

Liner width

Label left edge position

Label paper gap length

Label length

７．６２

２５．４０

０

２．５４

（ 0.3

）

（ 1.0

）

（ 0.10

）

（ 0.10

）

１１８．００

(4.65)

２．５４

（ 0.10)

２５３９．００

（ 99.96

）

２５３９．００

（ 99.96

）

Label pitch

Liner thickness

Paper thickness

Notch right end position

Notch left end position

Notch length

Black line right end position

Black line left end position

５．０８

０．０６

２．５４

１５．００

０

（

（ 0.20

0.0025

０．０６（

８．３

2 ）

０

0.0025

（

0.10

0.59

）

（

）

0.3

２５３９．００

（ 99.96

）

０．１２５

（ 0.0049

）

０．２５（ 0.

01 ）

１１（ 0.4

3 ）

４．７

（ 0.19

）

１７．８０（ 0.

70 ）

―

１．５（ 0.

06 ）

N Black line width ３．１８（ 0.125

）１７．８０（ 0.

70 ）

Note:

•

Paper having both label paper gap and black line should use the paper-gap sensor.

•

Fanfold should use the paper-gap sensor.

Label paper

Size of paper

Continuous paper

Notch detection Black line detection

Label

Printable area

Black line

OD value: 1.5 or more

Carbon black ink

Chapter 3 Paper and Ribbon

Using paper gap adjustment sensor

Using black line adjustment sensor

Direction of paper feed

2.5mm 104.0mm (11.5mm)

Left margin Printable area Right margin

3 Media Handling

(When Using Adjustable Sensor)

The adjustable sensor is the standard for CLP-7001 and CLP-7401 but it is the optional for CLP-

7002.

Check that the adjustable sensor is set to ‘AJSensON.’ (See Chapter 2.)

Ａ

Ｂ

Ｃ

Ｄ

Ｅ

Label width

Liner width

Label left edge position

Label paper gap length

Label length

Minimum value mm (in)

２５．４０

０

２．５４

１２．７０

（1.0）

（0.10）

（0.50）

Maximum value mm (in)

１１８．００（4.65）

２．５４（0.10)

２５３９．００（99.96）

２５３９．００

（99.96）

Ｆ

Ｇ

Ｈ

Ｉ

Ｊ

Ｋ

Ｌ

Label pitch

Liner thickness

Paper thickness

Notch right end position

Notch left end position

Notch length

Black line right end position

１２．７０（0.50）

０．０６（0.0025）

３．６

０

２．５４

１５．００

（0.14）

（0.10）

（0.59）

２５３９．００

（99.96）

０．１２５

０．２５

（0.0049）

（0.01）

６０．８（2.39）

５７．２（2.25）

１７．８０

６６．５

（0.70）

（2.62）

Ｍ

Ｎ

Black line left end position

Black line width

０

３．１８（0.125）

５１．５

１７．８０

（2.02）

Note:

•

Paper having both label paper gap and black line should use the paper-gap sensor.

•

Fanfold should use the paper-gap sensor.

（0.70）

Label paper

Size of paper Continuous paper

Label

Printable area

Black line

OD value: 1.5 or more

Carbon black ink

Printable area

Chapter 3 Paper and Ribbon

Using paper gap adjustment sensor

Using black line adjustment sensor

Direction of paper feed

2.5mm 104.0mm (11.5mm)

Left margin Printable area Right margin

4 Paper Setting

The printer is designed for easy loading of paper. Open the printer cover and set the paper as follows:

1. Push down the open lever to open the print head.

2. Push down the open guide lever to lift the open guide up.

3. Attach the roll guide to the roll holder and insert this in the hole of the roll paper. Set the roll holder with the roll paper and guide on the paper holder and push this against the left-side wall so that the roll paper is positioned in its deepest position.

Chapter 3 Paper and Ribbon

CAUTION

Be careful of the edges of the plates so injury or property damage is possible.

4 Paper Setting

① Set the paper flush against the fixed paper guide on the left side.

② Guide the paper positively with the movable paper guide.

③ Align the paper top left edge with the notch of the tearing plate.

２

１

Movable paper guide

３

Notch of tearing plate

Fixed paper guide

Slightly hold down the paper so as not to be skew and push down the open guide for closing.

Push down the green tab on the front side until it clicks to securely close the printer mechanism.

Chapter 3 Paper and Ribbon

Note: Make certain the green part is pressed properly. Otherwise, the printer mechanism may fail to close.

Close the printer cover.

Turn on the power to the printer. The LCD screen on the control panel will display ‘ON

LINE.’ Press the Feed key. The paper will advance to the next label and stop.

Chapter 3 Paper and Ribbon

5 Kinds of Ribbon

Kinds of ribbon

Item Specification

This printer uses a solid ink ribbon.

・ Wax

・ Wax resin

・ Resin

Multipurpose ribbon.

Multipurpose, high-quality ribbon.

Special ribbon with weather resistance. When using this type, set the print speed slower and the printing energy greater.

Type of ribbon

Both in-wound and out-wound ribbons can be used.

Size of ribbon

With a single roll of ribbon (360 m), about two rolls of paper with outer diameter of

203 mm (8 in) can be used for printing.

・ Ribbon width

※ Recommended ribbon width:

10% of width of paper used

・ Max. length

・ Max. outer diameter

・ Paper core inner diameter

25.4

− 114 mm

360 m

74 mm

25.4

± 0.254 mm

1,181 feet

2.91 in

−

4.5 in

0.01 in

Chapter 3 Paper and Ribbon

6 Ribbon Setting

This printer is designed for easy loading of ribbon. Open the printer cover and set the ribbon as follows:

1. Push down the open lever to open the print head.

2. Insert the ribbon shaft in the hole of the ribbon until it is in its deepest position.

3. Set the ribbon holder on the transfer frame.

１

２

Insert the ribbon shaft in the paper core until it is in its deepest position. Then set this on the front side of the transfer frame.

１

２

CAUTION

Be careful of the edges of the plates so injury or property damage is possible.

Chapter 3 Paper and Ribbon

6 Ribbon Setting

5. Turn the knob on the front side in the direction of arrow to remove the slack of the ribbon.

Push down the green part on the front side until it clicks to securely close the printer mechanism.

Note: Make certain the green part is pressed properly. Otherwise, the printer mechanism may fail to close.

Close the printer cover.

Turn on the power to the printer. The LCD screen on the control panel will display ‘ON

LINE.’ Press the Feed key. The paper will advance to the next label and stop.

Chapter 4 Printer Adjustments

1 Using Paper Other Than the Recommended (Head Offset

Adjustments)

2 Using Narrow Paper

(Head Pressure Adjustments)

3 Using Narrow Ribbon

(Ribbon Tension Adjustments)

4 Adjustable Sensor

(For CLP-7001/7401)

5 Cleaning

Chapter 3 Paper and Ribbon

1 Using Paper Other Than the Recommended

(Head Offset Adjustments)

The printer has already been factory-set to the proper print quality when using the recommended label paper. If the print quality is inferior because of the different type of paper, adjust the head offset as follows:

Offset adjustment screw (M3)

Offset verification window

(a) When using standard label, slick, craft or thermal paper

① Peeping through the offset verification window, adjust the head offset so that it comes to the center line (middle of the three lines) by turning the offset adjustment screw with a screwdriver.

Turn the offset adjustment screw two or three turns counterclockwise with a screwdriver. (Factory set:

Two turns.)

The relationship between the offset verification window and the print head heating element is shown below: a) Print head position for label

Offset adjustment screw

Offset verification window a

Heating element b) Print head position for tag

Heating element

Offset adjustment screw

Offset verification window b

② Make fine adjustments, checking the self-test print.

(b) When using thick paper

(tag or other paper)

① Peeping through the offset verification window, adjust the head offset so that it comes to the center line (middle of the three lines) by turning the offset adjustment screw with a screwdriver.

② Turn the offset adjustment screw two to four turns clockwise with a screwdriver.

③ Make fine adjustments, checking the self-test print.

Chapter 3 Paper and Ribbon

2 Using Narrow Paper

(Head Pressure Adjustments)

The printer has already been factory-set to the paper width of 112 mm (4.4 in). When you use narrow paper, adjust the head pressure as follows:

Looking at the check window on the upper frame, align the mark (the left edge of white plastic) with the width of the paper. (The print head is closed.)

Make fine adjustments, checking the print.

(a) When the print on right side is too light:

Move the mark to the right by turning the head pressure adjustment screw clockwise.

(b) When the print on the left side is too light:

Move the mark to the left by turning the head pressure adjustment screw counterclockwise.

※ These adjustments are useful for preventing ribbon wrinkle or paper skew. For more details, consult our service personnel.

Check window Width of paper

25.4 mm 1 in

50.8 mm 2 in

76.2 mm 3 in

101.6 mm 4 in

When ribbon wrinkles or paper skews with paper width of 4 in or more

Factory setting

Chapter 3 Paper and Ribbon

3 Using Narrow Ribbon (Ribbon Tension Adjustments)

If ribbon slips or wrinkles during printing, adjust the ribbon tension.

The printer has already been factory-set to the ribbon width of 114 mm (4.5 in). When you use a different ribbon, adjust the ribbon tension as follows:

Hold the ribbon roll by one hand on the side of the knob you operate so that it does not turn.

Slightly push the knob to the ribbon roll and turn it until the stopper comes to the desired position.

Gradually release the knob so that the stopper fits in the groove on the side of the knob.

S e t v a l l u e s t t o e a c h r i i b b o n w i i d t t h : : ∗

: Factory settin

Knob on ribbon winding section

Knob on ribbon feeding section

5 5 Adjustments when ribbon slipping occurs

25.4 mm (1 in) 50.8 mm (2 in)

76.2 mm (3 in)

101.6 mm (4 in)

Adjustments when ribbon wrinkle occurs.

Perform printing and check for ribbon wrinkle or slipping. If it s occurs, adjust it according to the following procedure:

(a) Ribbon wrinkles ： Increase the tension on the ribbon winding section.

(b) Ribbon slips ： Decrease the tension on the ribbon feeding section.

If it is not resolved even when the tension on the ribbon feeding section is set to 5

(Mild), increase the tension on the ribbon winding section.

※ If ribbon problems are not resolved, consult our service personnel.

Variable knob

Ribbon feeding section

Ribbon winding section

Mild

Strong

Mild

4 Adjustable Sensor (For CLP-7001/7401)

※ The adjustable sensor is the optional for CLP-7002.

Chapter 3 Paper and Ribbon

Adjustable knob

Mark (yellow)

Upper guide rail

Operating procedure:

Move the adjustable sensor to your required detection position by tuning the adjustable knob. Measure your detection position beforehand. To set the detection position, align the scale marking on top of the upper guide rail with the sensor position mark (yellow) on the upper of the sensor. The movable range of the adjustable sensor is shown below.

Set the liner and close the upper guide rail and set voltage to 3V.

※ For voltage setting, see Section 5: System Maintenance Mode, Chapter 2.

Left edge of paper

0 mm

118 mm (max. paper width)

59 mm (sensor usable range)

Adjustable sensor movable range

Chapter 3 Paper and Ribbon

5 Cleaning

Wipe off any foreign matter such as ribbon or paper residue, dust and adhesive substance stuck to the thermal head, ribbon guide roller, platen etc with the accessory cleaning pen or a soft cloth soaked in ethyl alcohol. Cleaning of the thermal head is essential to guarantee print quality and extend print head life especially when printing on the direct-thermal paper for long periods.

Caution: Do not use solvent other than ethyl alcohol such as benzene and thinner that will dissolve plastic.

Ribbon guide roller

Thermal head

Platen

C h a p t t e r r 5

T r r o u b l l e s h o o t t i i n g

1 Error Messages

2 Power Troubleshooting

3 Paper Feed Troubleshooting

4 Ribbon Feed Troubleshooting

5 Print Troubleshooting

6 Interface Troubleshooting

Chapter 3 Paper and Ribbon

1 E r r r r o r r M e s s a g e s

When there is a problem with the printer:

A buzzer sounds.

The error indicator lights up.

An error message is displayed on the LCD screen.

Error descriptions and corrective actions are shown below.

1 Error descriptions and indications

Description

Battery dead (for clock and backup RAM)

Head temperature low

PCB temperature low

Head resistance value abnormal (error contents and head information repeatedly displayed)

Rank:

Average:

Rank of head resistance value

Average of resistance values (A/D reading value in decimal system)

Maximum: Max. resistance value

Minimum: Min. resistance value

Communication error (receive buffer overrun)

Communication error (parity, framing)

Communication error (transmit buffer overflow)

Pause key pressed

Pause command reception (remote control)

Head overheat

Stop key pressed

Stop command reception (remote control)

Mechanism head open

Paper end (paper out)

Paper out (paper position cannot be detected) (error contents and sensor information repeatedly displayed)

M command: Sets length for detection miss checking with system command M

Maximum: Max. value of sensor reading voltage

Minimum: Min. value of sensor reading voltage

Ribbon end

PCB overheat

(PCB or sensor abnormal)

Fan stop

Option board abnormal

Auto-cutter abnormal

(such as poor engagement)

ROM checksum error

RAM check error

Indication

Battery

ColdHead

Cold PCB

Head Err

Rank ***

Ave.***

Max.***

Min.***

OverFlow

S/I Err

HostBusy

T.D.Full

Pause

OverHeat

Cooling

Stop

Cancel

HeadOpen

PaperEnd

PaperErr

M CMMD

Max*.**V

Min*.**V

RibonOut

OverHeat

Fan stop

OP Err

Cut Err

ROM Err

RAM Err

LED

Lights

Blinks

− −

Blinks

− −

Lights

Blinks

Lights

Buzzer

Sounds long

Sounds short 3 times

− −

Sounds short 3 times

− −

Sounds short 3 times

Sounds long

Chapter 3 Paper and Ribbon

1 Error Messages

2 Error indications and corrective actions

Indication

Battery

ColdHead

Cold PCB

Head Err

OverFlow

S/I Err

HostBusy

T.D.Full

Pause

Description

Battery dead

Head temperature low

PCB temperature low

Head resistance value abnormal

Communication error

(receive buffer overrun)

Communication error

(parity, framing)

Communication error

(transmit buffer overflow)

Pause key pressed

Pause command reception

Corrective actions

Automatically returned after displaying the error for a certain time.

Change the lithium battery

(CR2032).

Note: Contact our service personnel to replace the battery.

If the battery runs down, the realtime clock will stop and the contents of the memory switch will be lost.

Automatically returned after displaying the error for a certain time.

Raise the temperature around the printer.

Print density becomes low and print quality becomes inferior when the head temperature is low.

Automatically returned after displaying the error for a certain time.

Raise the temperature around the printer.

Print density becomes low and print quality becomes inferior when the head temperature is low.

Check the contents and clear with the Stop key.

Replace the print head.

Print quality is affected at the section where the head resistance value is abnormal.

Check the contents and clear with the Stop key.

Correct the communication control system or communication cable abnormalities.

Check the contents and clear with the Stop key.

Correct the communication parameter or communication cable abnormalities.

Automatically returned if the computer receives data and the buffer becomes empty.

Pressing the Pause key again resumes printing.

If the Stop key is pressed, the stored printing contents are discarded and ‘ON LINE’ turns on.

Same as above.

Chapter 3 Paper and Ribbon

(communication control)

1 Error Messages

Indication

OverHeat

Cooling

Stop

Cancel

HeadOpen

PaperEnd

PaperErr

Description

Head overheat

Stop key pressed

Stop command reception

(communication control)

Mechanism head open

Paper end (paper out)

Paper out (paper position cannot be detected)

Corrective actions

Wait until the head temperature goes down.

When the temperature becomes low, the remaining printing resumes.

Enters a pause after displaying ‘Stop’ by the Stop command.

If the Pause key is pressed, the printing will resume.

If the Stop key is pressed again, the stored printing contents are discarded and ‘ON LINE’ turns on.

Displays ‘Stop’ by the stop command, discards the remaining printing contents, and enters pause.

If the Pause key is pressed, ‘ON LINE’ will turn on.

Close the mechanism head.

Install the paper.

Check the contents and clear with the Stop key.

Correct the faulty setting of the paper detection

(paper gap, black line, continuous paper).

Correct the faulty parameter for paper (max.

length, continuous paper).

Adjust the sensor or change to the paper that can accept the paper position detection.

Specify the detection miss checking length with the M command.

When the paper position cannot be detected during paper feeding by the specified length, it is judged error. Generally specify the length about three times the label length.

In case of continuous paper, specify the label length with the C command.

Difference between the maximum and minimum values of the sensor reading voltage must be 0.8

V or more.

Sensor adjustments and check of paper characteristic (voltage checking) can be performed with the Maintenance mode.

Chapter 3 Paper and Ribbon

1 Error Messages

Indication

RibonOut

OverHeat

Fan stop

OP Err

Cut Err

ROM Err

RAM Err

− −

Description

Ribbon end

PCB overheat

Fan stops

Option board abnormal

Auto-cutter abnormal

(such as poor engagement)

ROM checksum error

RAM check error

System error (such as timer or CPU malfunction)

Corrective actions

Check the contents and clear with the Stop key.

Install the ribbon.

Check that ribbon winds properly.

Correct the faulty setting of the print mode

(direct-thermal or thermal-transfer).

Turn off the power and reset the printer. If this recurs, contact our service personnel.

Check for fan stop caused by the problems such as foreign matter in the air vent.

Automatically returned if the fan turns again.

If disassembling is needed to remove foreign matter or the problem cannot be resolved, contact our service personnel.

Turn off the power and reset the printer. If this recurs, contact our service personnel.

Check the contents and clear with the Stop key.

If this cannot be cleared, turn off the power and remove foreign matter from the auto-cutter.

If this recurs, contact our service personnel.

Turn off the power and reset the printer. If this recurs, contact our service personnel.

First protect the system, then turn off the power and reset the printer. If this recurs, contact our service personnel.

Chapter 3 Paper and Ribbon

2 P o w e r r T r r o u b l l e s h o o t t i i n g

Problem

No power even with power switch turned ON.

• Power cord is not properly connected to the outlet.

• Power cord is not properly connected to the power inlet.

• Input voltage is not correct; input voltage is greater or less than the rated voltage.

• Correct RS-232C cable is not used.

Cause and remedy

→

Turn off the power switch and reconnect the power cord to the outlet properly.

→

Turn off the power switch and reconnect the power cord to the power inlet properly.

→

Set input voltage within the rated voltage (puncture voltage may occur. Contact our service personnel).

→

Turn off the power switch and unplug the interface cable. Check that power is provided by turning on the power switch and use the correct

RS-232C cable.

Chapter 3 Paper and Ribbon

3 P a p e r r F e e d T r r o u b l l e s h o o t t i i n g

Problem

Paper doesn't feed.

Paper skew.

Paper doesn't align with the print position.

･ Wrong paper path.

･ Mechanism head is open.

･ Edge of paper is not in contact with the paper guide.

･ Roll guide is not in contact with the roll paper.

･ Head pressure is not correct.

Cause and remedy

→

Use correct path. (See Chapter 3)

→

Close the mechanism head.

→

Slightly push the paper guide to the edge of the paper.

(See Chapter 3)

→

Slightly push the roll guide to the roll paper. (See Chapter 3)

･

Setting mode is not correct.

Paper gap (black line) sensor adjustment failure.

Transfer data is abnormal.

→

Adjust it with the offset adjustment screw according to the width of the paper. (See Chapter 4)

→

Check whether the setting mode is for paper gap or black line sensor and if it is not, change it.

(See Chapter 2)

→

Adjust the voltage of the paper gap or black line sensor from the voltage setting in the system maintenance mode.

(See Chapter 2)

→

If the contents of the transfer data are incorrect, set them properly again.

Chapter 3 Paper and Ribbon

4 R i i b b o n F e e d T r r o u b l l e s h o o t t i i n g

Ribbon doesn't wind.

Problem

Ribbon wrinkles.

･ Wrong ribbon path.

･ Ribbon winding direction is reversed.

･ Ribbon holder and winder tension is not correct.

･ Ribbon and paper are not proper.

･ Ribbon holder and winder tension is not correct.

･ Print density (heating factor) is not correct.

Cause and remedy

→

Use correct path. (See Chapter 3)

→

Set it properly. (See Chapter 3)

→

Set it properly. (See Chapter 3)

Contact our service personnel.

Set it properly.

･

Angle of ribbon guide bar is not correct.

Head pressure doesn’t match paper width.

Ribbon and paper are not proper.

→

Correct the parameter of the Hnn command in the printing contents definition mode.

(See Appendixes)

→

Contact our service personnel to adjust the ribbon guide bar.

→

If not, the ribbon may wrinkle.

Adjust head pressure with the adjustment screw.

(See Chapter 4)

→

Contact our service personnel.

Chapter 3 Paper and Ribbon

5 P r r i i n t t T r r o u b l l e s h o o t t i i n g

Printing doesn't start.

Problem

Missing lines.

Dropouts.

Print is too light or dark.

･

Power to the printer is not turned on.

Printer is not properly connected to the computer.

･ Printer configuration setting is not proper.

Cause and remedy

→

Turn on the power switch.

If power is not provided, follow the descriptions on Section 2:

Power Troubleshooting, Chapter

→

Turn off the power switch and connect it properly. (See Chaper 1)

･ Print head connector connection fails.

→

Correct the printer configuration setting. (See Chaper 2)

→

If the print head connector is not connected properly, insert it properly.

･

Print head is dirty.

Platen is dirty.

→

Check that the area around the print head heating body is not dirty. If dirty, clean it with the cleaning pen or a soft cloth soaked in ethyl alcohol etc.

(See Chaper 4)

→

Remove label, ribbon or paper residue, dust etc stuck to the platen. (See Chaper 4)

Note: If those cannot be removed, contact our service personnel.

･ Ink ribbon and paper are not the recommended type.

→

Change to the recommended type after checking the maker and model serial number of the ink ribbon and paper.

･

Paper quality doesn't match the print head offset.

Paper width doesn't match the print head pressure.

Printer setup mode is not correct.

Printing energy setting level is not proper.

→

Adjust the print head offset. See

Section 1: Head Offset

Adjustments, Chapter 4.

→

Adjust the print head pressure.

See Section 2: Head Pressure

Adjustments, Chapter 4.

→

Check whether the printer setup mode is for direct-thermal or thermal-transfer printing, and change it as necessary. (See

Chaper 2)

→

Check the set value of the printing energy level, and adjust it as necessary. (See the Command

Reference separately available)

Other printing abnormalities

Chapter 3 Paper and Ribbon

･ Check the error message on LCD screen and correct it according to the descriptions on Section 1: Error Messages, Chapter 5.

Chapter 3 Paper and Ribbon

6 I I n t t e r r f f a c e T r r o u b l l e s h o o t t i i n g

Problem

Printer doesn't print.

Print disordered.

Error message is displayed and printer doesn't print.

Cause and remedy

The following may be the probable causes:

･

Interface cable is not properly connected.

Interface cable is not the standard type.

Communication parameter setting is not correct.

→

Check that the interface cable is connected properly.

→

Replace it.

→

Set the system maintenance mode from the control panel and check/correct the communication parameter value. (See Chapter 2)

Appendixes

1 Options

2 Specifications

Appendixes

1 Options

●

Factory and dealer (reseller) options

1. Auto-Cutter

Specifications Cutting method

Max. thickness of cut paper

Min. length of cut paper

Remarks

Rotary cutter

0.25 mm

25.4 mm

See the user’ s manual of the auto-cutter for details.

0.01 in

1.0 in

2. Peeler

Specifications

Width of paper

Max. diameter for roll paper

Inner diameter for roll paper

Min. length of label

Thickness of paper

Remarks

25.4

− 118 mm

203 mm

76 mm or more

1 −

8 in

4.65 in

3 in or more

25.4 mm

Max. 0.17 mm

1 in

Max. 0.0067 in

Thickness of liner of label

Unusable paper

Max. 0.07 mm Max. 0.0027 in

Special paper (Whitepet, etc.) or too flexible paper causing jams

See the user’ s manual of the peeler for details.

3. Adjustable sensor

※ The adjustable sensor is the optional for CLP-7002.

Appendixes

1 Options

●

4. PCMCIA Memory Card

Card type

PCMCIA memory card applications

Summary

PCMCIA Type I flash memory card

Storing print format files

Data in the field register area can be stored and loaded

Storing graphic data Graphic data such as a corporate logo can be stored and recalled from the PCMCIA memory card and combined with field data and printed

Storing downloaded fonts

Downloaded HP Soft fonts can be stored

Installation

1. Turn off the power to the printer.

2. Remove the PCMCIA memory card cover at the bottom of the printer (see figure).

3. Insert the memory card.

4. Replace the PCMCIA memory card cover.

Notes facing up

CAUTION

・ Before use, carefully read and understand the instructions regarding the PCMCIA memory card.

・ Do not insert or remove the PCMCIA memory card before the power to the printer is turned off.

・ Always close the PCMCIA memory card cover to keep out foreign matter such as particles of dust.

Appendixes

2 Specifications

●

Main Specifications

Item

Printing

Resolution

CLP-7001/7002

Main scanning line density:

203 dots/in (8 dots/mm)

Sub-scanning line density:

203 dots/in (8 dots/mm)

Printing method

Direct-thermal or thermaltransfer printing

Max. print width 104 mm 4.1 in

Max. print length 812.8 mm 32 in

Printing speed

Print mode

Paper

Ribbon

CLP-7401

Main scanning line density:

400 dots/in (15.75 dots/mm)

Sub-scanning line density:

406 dots/in (16 dots/mm)

105.7 mm

254 mm

←

4.2 in

10 in

Print density

Printing speed setting

Batch mode

Peel mode

Cut mode

Tear-off mode

Type of paper

Adjustable with software

2 − 7 in/sec in one-inch units (for

CLP-7001)

−

6 in/sec (for CLP-7002)

Performs normal printing (single or multiple sheets)

Peels label from the liner after printing label

Prints and cuts by the specified number of sheets (label backfeeding enabled)

Feeds back paper to the print starting position after tearing paper

Roll or fanfold (continuous label, die-cut, continuous tag or ticket)

Kinds of paper

Direct-thermal or thermaltransfer paper

Max. liner width 118 mm 4.65 in

Min. liner width 25.4 mm 1 in

Min. label width 7.62 mm

Min. paper pitch 5.08 mm

Max. paper thickness

Min. paper thickness

0.254 mm

0.0635 mm

On-board roll paper diam.

Width

0.3 in

0.2 in

0.01 in

0.0025 in

Max. outer diam.:

203 mm

Paper core:

38 − 76 mm

8 in

1.5

− 3 in

25.4

−

114 mm (1

−

4.5 in) freely adjustable

Length, max.

360 m 1,181 ft

Max. outer diam. 74 mm 2.91 in

←

1 − 4 in/sec in one-inch units

←

Paper core inner diam.

25.4 mm

± 0.254 mm

1 in

± 0.01 in

←

Appendixes

2 Specifications

● Main Specifications

Item

Bar codes

Fonts

Media detection sensors

Communication interface

Indications, keys and switches

Options

Dimensions and weight

Power

Description

Bar code on-board may vary depending on the model and destination. See the

Command Reference for details

・ CODE 3 of 9

・ CODE 128

・ UPC-A

・ EAN13

・ UPC-B

・ EAN8

・ Interleaved 2 of 5

・ CASE CODE etc

Font and size on-board may vary depending on the model and destination.

See the Command Reference for details

・ Fixed pitch font ・ OCR-A, B ・ CG Triumvirate, CG Triumvirate Bold

・ True type lusterizer

Transparent-type sensor

Reflective-type sensor

Detects paper gap between labels, tag paper notch and paper out

Detects black line on back of paper and paper out

Ribbon end sensor Detects ribbon out and end (holder speed)

Label peeling sensor (optional)

Paper top position (home position) adjustable with software

Serial (RS-232C)

Parallel (In conformity with Centronics)

LEDs Power and Error

LCD Displays printer status, error contents, mode switch contents etc

Control keys

Mode switch

Pause, Feed and Stop

Switches between direct-thermal and thermal-transfer and sets parameters for communication etc

Detects head open Head-up detection sensor

Power switch

By factory or dealer

(reseller)

Turns on or off the power

Auto-cutter, peeler or adjustable sensor (note that adjustable sensor is standard for CLP-7001/7401)

By user

Height

Width

Depth

PCMCIA memory card

251 mm

255 mm

428 mm

9.9 in

10.0 in

16.9 in

Weight

Voltage 120V system 120V:

11.0 kg 24.2 lbs

-10%+6%, 2.5A, 60Hz （ U.S.A., Canada ）

Voltage 230V system 220V

−

240V:

-10%+6%, 1.2A, 50/60Hz

（

Europe

）

Item

Standards

Environment

Appendixes

2 Specifications

120V system

● Main Specifications

Description

UL 1950

120V:

U.S.A./ Canada CSA No. 950

FCC Part 15 Subpart B class A

230V system 220V − 240V:

EN 60950

Europe

EN 55022 class A

EN 55024

EN 61000 ‑ 3 ‑ 2, 61000-3-3

Operating conditions Temperature: 5 − 35

C (41 − 95

Humidity: 30

−

％

(non-condensing)

Storage

Ventilation

Temperature: -20

−

C (-68

−

140

Humidity: 5 − 85 ％

・

Convection

・ Air vent be away from wall etc

・

Danger of smoke or fire

Dust Free from conductive or corrosive matter

Appendixes

2 Specifications

●

Interface

The printer is connected to a computer and prints labels according to the command from the computer. Two systems of interface connection to a computer are shown below.

Serial interface: RS-232C

System

Connector

Handshaking

Receive buffer size

Baud rate

Bit length

Stop bit

Parity

Asynchronous serial interface

RS-232C

DSUB 25-pin

XON/XOFF and CTS/DTR

32K bytes

Receiving data stops when the receive buffer reaches 2K bytes and resumes receiving data when the receive buffer reaches

4K bytes

300, 600, 1200, 2400, 4800, 9600, 19200, 38400 bps

7- or 8-bit

Fixed

When printer is receiving data, stop bit is fixed at 1, and when printer is transmitting data, stop bit is fixed at 2. But computer can transmit or receive data, regardless of stop bit at 1 or 2

Parallel interface: In conformity with Centronics

System

Connector

Synchronous syst em

Handshaking

Signal level

8-bit parallel

36-pin unphenol type

Strobe pulse

ACKNLG and BUSY signals

TTL

Appendixes

2 Specifications

● Interface Specifications

RS-232C loopback test

After connector wiring as shown in the figure, place the printer into self-test mode. The printer will receive data that has been transmitted by printer itself and the test of receiving and transmitting data will be performed.

RS-232C loopback test

Appendixes

2 Specifications

● Interface Specifications

RS-232C protocol

① X-ON/X-OFF system (see figure)

This is a control system in which the data transmitting request signal (X-ON (11H) code) and the data transmitting stop signal (X-OFF (13H) code) are output.

Requirements of output of X-ON code:

・ When the power is switched to ON.

・ When the receive buffer has less than 2K bytes available, the X-OFF code is output, and the receive buffer has at least 4K bytes available.

Requirements of output of X-OFF code:

・ When printer error occurs.

・ When the receive buffer has less than 2K bytes available.

Buffer in use

Receive buffer size = 32K bytes

4K bytes

2K bytes

Receiving data

X-ON code output X-OFF code output

Note: Even if each code is ready for output, the same code will not be transmitted twice successively (except when the power is turned on or the printer is reset from the control panel).

② Ready/Busy system (see figure)

This is a control system in which the DTR is output at Ready (High) or Busy (Low) level.

Requirements of output of DTR ‘ High’ :

・ When the printer is ‘ ON LINE.’

・ When the receive buffer has less than 2K bytes available. When this condition is detected, the printer keeps a ‘ Low’ level until the receive buffer has at least 4K bytes available.

・ When printer alarms such as the printer switched to ‘ OFF LINE’ occur.

Appendixes

2 Specifications

● Interface Specifications

Pin No.

Signal

F.GND

TXD

RXD

RTS

CTS

S.GND

L.GND

VCCs

DTR

5. Interface pin assignment

The serial and parallel pin assignment tables are shown below.

n Serial interface pin assignment table

Input/Output

Output

Input

Output

Input

−

Output

−

Output

−

Output

−

Description

Frame ground

RS-232C output data

RS-232C input data

RS-232C (pull up to +5V with 2 K

Ω

]

RS-232C data transmission on computer enabled

Not connected

Signal ground

Not connected

Control system ground

Control system power +5 V (max.

service current 0.05A)

Not connected

RS-232C printer data receiving enabled

Not connected

Appendixes

2 Specifications

● Interface Specifications n Parallel interface pin assignment table

Pin No.

−

Signal

STROBE

DATA1-8

ACKNLG

BUSY

PERROR

SELECT

Input/Output

Input

Output

−

AUTOFD

S.GND

FGND

P.L.H

GND

INIT

FAULT

SELECTIN

Input

−

Output

Input

Output

−

Input

Description

8-bit data reading signal

8-bit parallel signal

8-bit data request signal

Signal specifying printer Busy

Signal specifying paper out

Signal specifying printer ‘ ON LINE’

(printing enabled) or ‘ OFF LINE’

(pausing)

Invalidness (ignorance)

Not used

Signal ground

Frame ground

Signal specifying Peripheral Logic

High (pull up to +5V with 2 K

Ω

]

Ground for twisted pair return

Printer reset

Signal specifying printer error

Not used

Invalidness (ignorance)

Appendixes

2 Specifications

●

Example of Connection to a Computer

When RS-232C is used:

(IBM PC compatible)

Communication control:

"PC"

(DB25P)

F.GND

TXD

RXD

CTS 5

S.GND

XON/XOFF or CTS/DTR

DSR

DTR

PRINTER

(DB25P)

1 F.GND

RXD

TXD

BUSY

S.GND

RTS

CTS

Appendixes

2 Specifications

●

Tear-Off Function

The tear-off function eliminates the waste of labels when tearing manually. It allows the paper to automatically advance to the tear position after printing.

When this function is turned on, paper will be fed to the manual tear position after printing. The printer will feed back paper to the start print position when the next print job is sent.

If data is transmitted continuously from the computer, the tear-off function will be suppressed to increase throughput.

Turning Tear ON/OFF

Tear can be turned to ON or OFF from the control panel. Default is OFF.

Indications on the control panel are as follows

Tear-off invalid

LCD screen

Tear-off valid

‘ Tear OFF’ ‘ Tear ON’

Appendixes

2 Specifications

● Tear-Off Function

Tear-off when printing

・ If set, the tear-off feature will start if no data is transmitted from the computer after printing. If data is transmitted continuously from the computer, the tear-off function will be suppressed. Tear-off is only performed for the final label of each batch processing.

(The tear-off is not performed until the specified number of print sheets is completed.)

・ Paper is fed to the tear position

Paper position sensor

Print head

Tear-off will start if no data is transmitted after printing.

Platen

Peeling (manual tearing)

Paper is fed to the position where manual tearing is possible

・ When manual tearing is needed, tear the label at this time.

・

Performes next label printing.

When next print data is transmitted form the computer, the printer feeds back paper to the previous print completed position and resumes printing.

Paper is fed back to the

Previous print completed position and printing resumes

Appendixes

2 Specifications

● Tear-Off Function

3. Tear-off when feeding

・

The paper is fed to the tear position.

・

When the manual tearing is needed, tear the label at this time.

・ Perform next feeding or label printing.

If the Feed key is pressed or next print data is transmitted from the computer, the printer will feed back paper to the previous print completed position and resume feeding or printing.

Priority order

The following three functions (optional) cannot be performed simultaneously.

If commands for these three functions are received simultaneously, they will be executed in the following priority order:

1st: Auto-cutter

2nd: Peeler

3rd: Tear-off

Appendixes

2 Specifications

●

Cut Position Adjustments

・ The cut position can be specified with the ‘ fnnn’ of the system-level commands. When the tear-off function is turned on, the following initialization value is set in the printer.

Initialization value: fnnn = f735 (73.5 mm)

The values higher or lower will increase or decrease the amount of feed in the tear-off.

Paper position sensor

Print head

Onnnn: fnnn:

Paper position setting

Feed position setting

Cutter

Peeler

Tear-off

Onnnn fnnn

Fnnn <= Onnnn

Feed or back-feed is not performed

Fnnn > Onnnn

Feed or back-feed is performed

・ Parameter initialization values

Initialization values of print and feed positions by each operating mode are described below.

Print position

(Onnnn, form offset)

Feed position

(fnnn)

Normal printing

55.9

(2.2)

55.9

(2.2)

Autocutter

55.9

(2.2)

86.4

(3.4)

Peeling

55.9

(2.2)

68.6

(2.7)

Tear-off

55.9

(2.2)

73.7

(2.9) unit: mm (in)

Minimum value

12.7

(0.5)

12.7

(0.5)

Citizen America Corporation

831 S. Douglas Street, Suite 121

El Segundo, CA 90245

(310) 643-9825

U.S.A.

Citizen Systems Europe Ltd.

Mettinger Strasse 11

73728 Esslingen

Germany

337 Bath Road, Slough

Berkshire, SL1 5PR

United Kingdom

JE99507-01

(70903891)

Printed in Japan

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