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OnePlus 9 User Manual
Due to software updates, your experience of the software interface (including but not limited to software features, user interfaces, and interaction experiences) may differ from the interface presented in this manual. The software interface is subject to change.
Table of contents
Dual-channel network acceleration
1
2
Press and hold the power button
Digital Wellbeing & parental controls
3
Experience improvement programs
4
5
REBOOT, UPDATE, BACKUP, RECOVERY 88
Backup and restore by OnePlus Switch
Use Google drive for backup and recovery
Precautions for using the device
Regulatory Label Information (If supported):
6
Correct Disposal of this Product
OnePlus Device Warranty Information
The limited warranty does not cover
113 RF Exposure Information (SAR)
Hearing Aid Compatibility (HAC) regulations for Mobile phones 114
Return Policy (Limited to Europe)
Industry Canada Conformance 116
7
Getting started
8
Learn more about your device and start using.
9
Setting up your device Booting up your OnePlus 9
Insert SIM card
1.
Insert the SIM Tray Ejector into the small hole on the SIM card holder. Press the ejector firmly into the hole to push the SIM card tray out.
Press and hold the power button for a few seconds to boot up the phone. If your phone does not power on, you may need to charge it.
Setup Wizard
2.
Slowly pull the SIM card tray out of the tray slot.
3.
Place the SIM card into the SIM card tray.
4.
Plug the SIM card tray back into your device.
* Use the original Nano-SIM card. Non-original cards may cause damage.
When you first boot up the phone (or after a factory reset), the Setup Wizard lets you customize all features, including language, software buttons, gestures, fingerprint unlock, and other features. If you want to change these later, you can do so after setting up the phone in the Settings app.
10
Battery and charging
is charging.
You will need to charge the phone when you first get it or if you have not used it for a long time.
Charge the battery
1.
Connect the USB cable to the adapter;
2.
Plug the USB cable into the phone's USB port.
Safety Information:
3.
Plug the adapter into a power socket.
1.
To ensure your safety and avoid damaging the device, only use the official charger and
USB cable.
4.
After charging, unplug the USB cable from the phone and unplug the adapter from the socket.
2.
OnePlus 9 supports the USB Type-C cable.
3.
Unplug the charger after you finish charging to avoid wasting electricity.
4.
Do not place anything on your phone while it
Save power and extend battery life
Reduce power consumption by doing the following:
11
1.
Turn off the screen when the device is not in use. safely（10V/6.5A）and quickly.
2.
Turn on Battery Saver battery is low. mode when the
It is recommended to use between 15°C and
35°C degrees.
Physical buttons
3.
Disable Bluetooth and Wi-Fi when you are not using them.
Power button
4.
Dim screen brightness and shorten sleep time in Settings.
The power button is located on the right side of the phone.
5.
Delete apps that you do not use.
Warp Charge 65
Press and hold the power button to turn on the device when the device is off.
When you use the OnePlus charger and USB cable for charging, you can charge your phone
Press and hold the power button for
Emergency/Power off/Restart when the device is on.
12
Press the power button and volume up button simultaneously to power off. ringtone when you get an incoming call.
Alert Slider
Click the power button to turn on/off the screen. Alert Slider is on the right side of the phone.
Volume button
You can adjust the system ringtone status ( silent, vibrate, ring) by toggling the alert slider.
The volume button is located on the left side of the phone.
When playing music or video, press the volume button to adjust the media volume.
Silent: Calls and notifications will be silenced with no vibration, except for alarms.
Vibrate: Calls and notifications will be silenced, except for alarms.
Press the volume button during a call to adjust the call volume.
Ring: Calls, alarms and notifications will function normally.
Press the volume button to silence the
NOTE: If the phone is in Do Not Disturb mode, the ringtone and vibration will be
13
turned off. powered off.
Shortcut keys
Long press the power button and volume up for 10 seconds to force a power off.
You can perform quick actions using the shortcut keys.
Transfer data to OnePlus 9
Press and hold the power button and volume up button simultaneously to turn off the device.
OnePlus Switch can quickly transfer all your data, including contacts, messages and photos, from your old device to your new OnePlus device.
Press and hold the power button and volume down button simultaneously to take a screenshot.
If the old device is OnePlus or other Android devices:
Press and hold the power button and volume down button simultaneously to access recovery mode when the device is
1.
Open the OnePlus Switch app. Select I'm a new phone , then select your old phone's type.
2.
Follow the prompts on the new phone screen.
14
3.
Download and install OnePlus Switch on your old phone.
2.
Open OnePlus Switch app.
Tap Continue on your new phone.
3.
Choose I'm a new phone and then tap on
"iPhone" .
4.
Open OnePlus Switch in your old phone, select I'm an old phone, and scan the QR code on your new phone to connect the two phones.
5.
After connecting the two phones, select the data you want to migrate from your old phone. Tap to start. Then wait until the transfer is completed.
If the old device is iPhone:
1.
Sync the data of your iOS device to iCloud.
4.
Sign in to your iCloud account and start importing data.
5.
It's recommended to complete the whole data transfer process while connected to a
Wi-Fi network, and OnePlus Switch should always stay on the screen. If you ever get disconnected from the iCloud server, please try logging into iCloud again and pick up with the data transmission. Please note that only certain format of data can be transferred due to compatibility issues.
15
The Basics
16
Learn to use your OnePlus device.
Basic gestures
3.
Swipe left or right with your finger to switch tabs, change pages or slide content in the weather/calendar/gallery/app list. Learn to use basic gestures, such as tap, drag, swipe, and zoom, to control your phone and apps.
1.
Tap to enter the app or select it
4.
Two-finger zoom for images and web pages.
2.
When viewing a webpage or list, swipe up or down to scroll.
5.
Press and hold the screen to bring up the pop-up window for advanced settings or to enter edit status.
17
Install and uninstall apps
Install apps from Play Store
Uninstall apps as follows:
On the home screen or app drawer, press and hold the app icon and select uninstall .
It is advisable to download and install apps from
Play Store, which is available on your device.
Open Play Store to search for apps using key words or on screen.
Tap the app icon to view application details.
Go to Play Store > My apps & games >
INSTALLED, click to enter the app details, select uninstall.
Go to Settings select the app. Then go to App info and select uninstall .
> Apps & notifications and
Tap Install to download and install apps.
* It is advisable to download apps on a Wi-Fi network.
* Some pre-installed apps cannot be uninstalled
Use Apps
Uninstall apps
18
Learn how to open apps, switch between apps, close apps and view app information. options.
Switch apps
App drawer
Swipe up on the home screen to view all your apps in the app drawer
In Navigation gestures , swipe left or right along the bottom bar to switch between apps.
Open apps
In Back, Home, Recents, tap Recents button in the navigation bar to switch between apps.
Open the app by the app icon on the desktop or in the app drawer.
View app info
Close apps
In Navigation gestures , swipe up from the bottom edge of the screen and pause, then close apps by swiping up on the app card.
Long press an app's icon and select app info in the pop-up box to view app info and setting
Tap Recent button and close apps by swiping up on the app card.
19
Clear background tasks Home screen
In Navigation gestures , swipe up from the bottom edge of the screen and pause, then tap “Clear All” to clear background tasks.
Learn to set wallpapers , widgets and home settings to personalize your phone.
App icons and folders
Tap Recents button to enter the recent apps list, then tap “Clear All” to clear background tasks.
Open the app drawer by swiping up from the home screen.
* Pinned apps will not be closed. In the drawer, press and drag an app icon to add it to the home screen.
Lock background apps
In the recent apps list, long press the app card to access menu options. Select Lock to stop the app from being closed or cleared.
Drag an app icon onto another app on the home screen to create a folder.
Wallpapers
20
Long press a blank space on the home screen and select WALLPAPERS to set your home screen wallpaper and lock screen wallpaper.
Add icon to Home screen: When enabled, it will display an icon on the home screen after installing a new app.
Widgets
Add widgets : Long press on a blank space from the home screen and select Widgets . Or press and hold the app icon and select widgets . Then press a widget and drag it to the home screen.
Home Settings
Swipe down to access: Swipe down from home screen to access Notifications & Quick settings or shelf.
Google: Swipe right from the home screen to show the Google search bar and Discover.
Double tap to lock: area of the Home screen to turn the screen off and lock the device.
Double tap on the blank
Long press the blank space on the home screen and select HOME SETTINGS .
Launcher layout: Choose between Home screen only and Home screen and Drawer.
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Quick search gestures: Choose how to access quick search, you can choose between swipe up and hold or swipe up to search apps.
Notification dots: Set the notification settings.
Icon pack: Set up icon styles for preset apps and some third-party apps
Home screen layout: Adjust the number of desktop grids and icon sizes. You can also set whether to hide the app names.
Hidden Space: To access, swipe right in the app drawer or swipe outwards with two fingers on the home screen.
22
Notification
When a new system notification or app notification is received, the status bar will display the corresponding icon. Pull down the notification panel by swiping down from the top of the application page or anywhere on the home screen.
You can clear a notification by swiping it right
(Some notifications need to be cleared by closing the related app).
Long press a notification to enter the notification settings for that app.
There are two categories: “Important” and
“Other”, you can choose to move less important notification to the “ Other notifications ”
23
category, by pressing the notification and choose “ Other ”.
Quick Settings
Tap the quick settings icon to turn on/off specific functions quickly.
Press and hold an icon in the quick settings menu to open the corresponding settings interface.
Swipe down again to view more buttons and brightness settings.
24
Status icons
Status icons are displayed on the status bar at the top of the screen. The icons listed in the table below are the most common ones.
Signal strength
Wi-Fi
No SIM card
Roaming
G
3G
Connected to GPRS network
Connected to UMTS network
H Connected to HSDPA network
H+ Connected to HSPA+ network
4G Connected to LTE network
5G Connected to 5G network
Bluetooth enabled
Location service enabled
Alarm enabled
Silent mode enabled
Vibration mode enabled
Airplane mode enabled
Normal charging
Battery capacity
NFC enabled
Gaming mode enabled
Do not disturb mode enabled
Wi-Fi hotspot enabled
25
Google assistant
* When using Google assistant for the first time, follow the prompts to log in to your Google account.
You can quickly access Google Assistant, by either pressing and holding down your home button, swiping up from the corner of the phone screen (if you have enabled “ Navigation gestures ”), or by press the power button, or by simply saying, "Hey Google."
With Google Assistant, you can:
• Make quick phone calls on the go (e.g.,
"Call Mom")
26
• Send text messages (e.g., "Text Sara I am running late")
• Set reminders (e.g., "Remind me to buy a birthday gift for John")
• Take a selfie (e.g., "Take a selfie")
• Set calendar events (e.g., "Set a calendar event for dinner with Charlie tomorrow from 7-9")
• Play music (e.g., "Play jazz music on
YouTube")
• Navigate to places (e.g., "Give me Home directions ")
• Weather information (e.g., "Do I need an umbrella today?")
27
Settings
28
Configure your phone's network and account or set up your phone
Wi-Fi & Network
* You can also manually add a Wi-Fi network by selecting Add networks .
Wi-Fi
Wi-Fi preferences
Connect to the internet through Wi-Fi.
Connect to Wi-Fi
Turn on Wi-Fi automatically : Wi-Fi will turn back on near high-quality saved networks, like your home network.
1.
2.
Enter
Fi .
Settings > Wi-Fi & network
Select a Wi-Fi network from the list.
, tap Wi-
Intelligently select the best Wi-Fi :
Intelligently select and connect to the best
Wi-Fi by detecting and analyzing the connectivity of Wi-Fi networks.
3.
You will automatically connect to an unencrypted Wi-Fi network that you have selected. To connect to an encrypted network, enter the password and tap CONNECT .
Notify for public networks: . Notify when a high-quality public networks is available
Scanning always available: Allow location
29
services or other apps to scan for networks, even when Wi-Fi is off.
2G/3G (Automatic)
2G only
SIM & network
Enable or disable mobile data
Smart 5G: Based on usage scenarios, logically match 5G networks to improve battery life
Go to Settings > Wi-Fi & network > SIM & network , enable/disable Mobile data .
Dual-channel network acceleration
Preferred network type settings
Go to Settings > Wi-Fi & network > SIM & network , select Preferred network type
Go to Settings > Wi-Fi & network , tap Dualchannel network acceleration . With dualchannel technology, the mobile data and Wi-Fi will be used at the same time to provide a smoother Internet experience.
2G/3G/4G/5G (Automatic)
2G/3G/4G (Automatic)
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Intelligent network connection: Use both Wi-
Fi and mobile data when connection is poor
for improved stability
Dual-channel download acceleration:
Simultaneously use mobile data and Wi-Fi, dynamically allocate network resources to speed up the download.
*Turning on related functions will consume your data, and the actual consumption is subject to the carrier.
Data usage
You can check statistics on the mobile data and
Wi-Fi traffic usage.
Mobile data
View mobile data usage and the specific settings of the data package.
Data used:
The total amount of flow used by the device within this month can be calibrated.
Cellular data usage
This month’s mobile data usage curve and application data consumption ranking.
Billing cycle:
Including data plan settings and data usage notification
Wi-Fi
Wi-Fi data usage:
This month's Wi-Fi data traffic usage curve and application data consumption ranking.
31
Hotspot & tethering
Security : There are 3 options: None, WPA2-
Personal and WPA3-Personal encryption
Use hotspot and tethering to provide internet to other devices through your Wi-Fi or mobile data connection.Apps can also create a hotspot to share content with nearby devices
Wi-Fi Hotspot
Hotspot password ： Set the password for your Wi-Fi Hotspots.
Turn off hotspot automatically: will automatically turn off after 5 minutes if no devices are connected.
The hotspot
When Wi-Fi Hotspot is turned on, your mobile data will be shared and other devices can connect on Wi-Fi. You can set the following options to manage your Wi-Fi Hotspots:
AP Band: Select 2.4 GHz or 5 GHz.
Wi-Fi 6 standard hotspot: Enable to use Wi-
Fi 6 standard hotspot.
USB tethering
Hotspot name: The generated Wi-Fi network signal name.
To share your device's mobile data or Wi-Fi
32
network with your computer via USB, follow the steps below:
1.
Go to Settings>Wi-Fi & Network> Hotspot & tethering and enable Bluetooth tethering .
1.
Connect your phone to your computer with a
USB cable
2.
Pair and connect your phone in the Bluetooth settings interface of other devices.
2.
Select the USB connection method as USB tethering in the control center.
Airplane mode
* Some computers may need Android RNDIS driver to be installed separately.
Bluetooth tethering
To share your device's mobile data or Wi-Fi network with other devices by BLUETOOTH tethering, follow the steps below.
After switching your device to airplane mode, you will not be able to dial, but you can read, play games, watch videos, or use other applications that don’t require network or phone connections.
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Bluetooth & device connection
manual and follow the instructions to switch the device to pairing mode to connect.
Bluetooth
Bluetooth lets you connect to Bluetoothenabled devices such as headsets and keyboards.
Pair new device: Go to Settings > Bluetooth
& device connection > Bluetooth , choose
Pair new device , select the device you want to connect from the list of available devices, and enter the pairing code to complete pairing.
Previously connected devices: View previously paired devices and tap to reconnect.
NFC
When NFC is enabled, you can exchange data with another device when the two devices are touching.
Files received via Bluetooth: You can check
Bluetooth transfer history here.
* When your Bluetooth device is turned on but cannot be found, check the device's
34
Tap & pay
Go to Settings > Bluetooth & device connection > switch on NFC > Tap & pay search for nearby printers, you can choose and connect to the printer for print services.
Before using the Tap and pay, you need to set up the default payment app, open the payment service in the app, and set the tap and pay feature with the following settings options:
Payment default: Choose an app, such as
Google pay, to use when making a payment by tapping the payment terminal.
Chromebook
When your OnePlus is linked to a Chromebook, you can text from your computer, share your phone’s internet connection, and simplify unlocking. Set up by your Chromebook.
Android Auto
Use default: You can set as Always and
Except when another payment app is open.
Allow you to use apps on your car screen.
Printing
Display
When Default Print service is on, the device will
35
Go to Settings > Display to customize the
screen display settings.
Adaptive brightness: When enabled, the phone will optimize the screen brightness setting according to ambient light conditions. You can also manually adjust the slider bar below to set your preferences.
Comfort tone: Automatically adapt screen color based on ambient light to ensure comfortable display effect in different environments.
Sleep: After the time is set, the screen will turn off automatically when the device is not in use.
Advanced: Advanced settings are available, such as screen calibration, refresh rate,
36 notch display, apps to display in full screen.
Screen calibration: Selecting a different color mode will give different display results.
Refresh rate: Set the screen refresh rate.
The higher refresh rate offers a smoother experience.
Front camera display area: Select whether to hide the front camera cutout.
Apps to display in fullscreen: Set how
Apps are displayed. Include Fullscreen mode and default. If Apps’ content is covered by the notch area, please switch to the default mode.
Reading Mode: You can set the mono effect and chromatic effect to fit more reading scenario. Mono is for purely words and chromatic is for comfortable color reading.
Dark mode: By enabling Dark mode, the system will use black as the main background color.
Vibrant color effect: Enhance the color and contrast for a more vivid effect while playing videos.
Ultra-high video resolution: Improved video clarity by enhancing algorithm with AI and the power consumption will be slightly
37 increased when turned on.
Ambient display: You can set SOMATIC
GESTURE and there are 2 options:
Pick up your phone to show: Enable this to show the fingerprint icon in ambient display when you pick up your phone.
Tap the screen to show: Enable this to show the fingerprint icon in ambient display when you tap your phone screen once.
You can set WHEN TO SHOW:
Always-on ambient display
You can set WHAT TO SHOW:
Contextual info. time and manage icons in the status bar.
Fingerprint icon.
Display message.
Auto-rotate screen: If enabled, the phone display will automatically rotate as the phone rotates.
New notifications.
Horizon Light.
Font size: Set the size of the font.
Display scaling: Set the display size of content (e.g., icons and fonts). Note that this may affect how some third-party apps are displayed.
Screen saver: Set the screen saver style
(clock, colors and photos) and when the screen saver turns on (while charging, while docked, while charging or docked, or never).
Customization
Status bar: You can set the style of the battery and time, enable/disable showing battery percentage, display network speed,
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Go to Settings > Customization to customize your phone.
You can change the Wallpapers, Clock style,
Fingerprint animation and Horizon light here.
Accent color : Click the color you want and save to change the accent color, also you can customize the accent color by click the
“Customization” button.
Sound & vibration
Go to Settings > Sound & Vibration to change the sound settings on your device.
System icons: Customize the status icon shape, there are four shapes available, Round,
Square, Teardrop, Round rectangle.
Icon pack: Two sets of App icons are available: Oxygen and Hydrogen. And more options to download from Google Play by tapping the shopping bag icon.
Volume
Ring & notification volume: Adjust the slider to set the ringtone volume for phone calls and notifications.
Media volume: Adjust the slider to set the volume for playing music, video and more.
Font: There are 2 kinds of font available,
Roboto, OnePlus Sans™.
Alarm volume: Adjust the slider to set the ringtone volume for alarms.
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Dolby Atmos
enabling it.
Do Not Disturb
Dynamic
Optimize the sound automatically based on your content for the best possible experience.
Movie
When Do Not Disturb mode is turned on, your phone will not show new or existing notifications or make a sound or vibrate. Notifications will not appear when you swipe down from the top of your screen.
Enjoy the cinematic experience with realistic surround-sound and clear dialogue.
Music
Fuller and more nuanced sound effects make the music more powerful.
Style preferences
Note that critical notifications for phone activity and status will still appear.
Schedule: Set Do not disturb duration or set the time to automatically turn on and off.
Could only be enabled while you’re using an earphone. You could adjust the sound effect by
Exceptions: Choose special settings for calls, messages, events & reminders and other
40
sounds. You can also enable which is allowed when do not disturb is on in See all exceptions .
automatic call answering.
Live Caption
Behavior: Live Caption detects speech in media and automatically generates captions.
Restrict notifications: Set the behaviors of notifications.
Ringtone & vibration
Duration: You can customize the duration of "Do Not Disturb" each time you manually turn it on.
Earphone mode
Phone ringtone: Set the ringtone and vibration for incoming phone calls.
Default notification sound: Set the vibration intensity and ringtone for other notifications.
You can set preferences for connecting wired headsets and Bluetooth headsets such as automatic resume music playback, and
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System
Enable or disable sound or vibration for touch
tone, dial pad, screen lock and screenshot. alarms.
Buttons & gestures
Ring: Calls and notifications will ring.
Navigation bar & gestures
Alert slider
The alert slider is located on the right side of the
OnePlus 9. You can switch between 3 different modes: Silent , Vibration and Ring . Go to
Settings > Buttons & gesture > Alert slider for custom settings.
OnePlus 9 supports two types of navigation bar
& gestures. Go to Settings > Buttons & gestures > Navigation bar & gestures, choose
Navigation gestures or Back, Home, Recents .
Back, Home, Recents
Silent: Calls and notifications will be silenced, except for alarms.
Vibration: Calls and notifications will be silenced and set to vibrate only, except for
If enabled, the virtual " Recent, Home, Back " buttons are displayed at the bottom of the phone. Tap Navigation bar customization for custom settings.
42
Navigation gestures
click here to customize:
Use gestures to navigate your phone. You can check Recent apps by swiping up from the bottom edge of the screen and pause. Go back by swiping inward from left or right edge of the screen. Return to home screen by swiping up from the bottom edge of the screen.
1.
Swap buttons: Enable this to swap the position of the Recents and back buttons.
2.Double tap action & Long press action:
Set Double tap action or Long press action on Home , Recents , and Back buttons.
Options include No action, Open/close menu,
Turn off screen, Open Shelf, and more.
Custom Settings
Quick gestures
Hide the bottom bar : If you have chosen
“Navigation gestures”, you can toggle this to hide the bottom bar.
Navigation bar customization: If the option is “Back, Home，Recents ”, you can
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You can do the following actions quickly: Threefinger screenshot and more, by using Quick gestures . Go to Settings > Buttons & gestures >
Quick gestures to set your preferences.
System gestures
Three-finger screenshot: Enable this to take a screenshot by swiping down with three fingers. open front camera, record a video, turn on/off flashlight, open shelf and open apps that you select.
Double click the power button
Screen off gestures
Set whether pressing the power button twice will turn on the camera.
Double tap to wake: Enable this to tap the screen twice to wake up the device.
Press and hold the power button
Music control: Enable this to draw II with two fingers to play or pause music, draw < or > for previous or next track.
Press and hold the power button to turn on the device when the device is off.
Draw O / Draw V / Draw S / Draw M / Draw
W /: These can be set as None, open camera,
Press and hold the power button for Voice
Assistant when the device is on, and it can also be changed to “power menu”.
44
Apps & notifications Screen time
Go to Settings > Apps & notifications to manage your device's apps, change their settings, view app info, set notifications and permissions, and more.
Show the screen used time today.
Notifications
Customize the notification settings here.
Recently opened apps
Show the apps that recently opened.
Conversations
Once you mark a conversation as priority, or make any other changes to conversations, they will appear here.
Notification history: enable to show recent and snoozed notifications.
Bubbles: enable to allow some conversations appearing as floating icons on top of other apps.
Recently sent: show the applications that recently sent the notifications.
Notifications on lockscreen: set what notifications to show on lockscreen.
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You also can enable/disable Snooze notifications from the notification shade, suggested actions and replies , allow notification dots , set Default notification sounds and enable/disable Do Not Disturb mode.
Data usage control
Set apps' access to mobile data and Wi-Fi networks.
Wireless emergency alerts
Default apps
You can enable/disable alerts here.
Set the default apps for home, browser, phone,
SMS, gallery, mail, and more.
If enabled, you can choose to receive AMBER alerts, extreme threats, severe threats and more.
You can set alert preferences .
App permissions
Special app access
Set app permissions to use location, microphone, contacts, storage, call logs, and more.
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You can set special app access such as Battery optimization, and Display over other apps.
Security & lock screen
Web: Visit android.com/find.
Google: Search "find my device".
Google play protect
Device security
Google play protect regularly checks your apps and device for harmful behavior. You’ll be notified of any security risks found.
Lockscreen Passcode:
Find My Device
None: Turn on the screen and enter the home screen.
Find My Device helps you locate your device remotely and keeps your data safe if the device is lost.
Swipe: Swipe up on screen to unlock.
Pattern: Set a sliding pattern of more than four points to unlock.
Ways to locate your Android device
PIN: Set a 4-16 digits PIN to unlock.
Find My Device: Get it on Google Play.
Password: Set a password of more than 4
47
characters to unlock. your fingerprint data is fully added.
Fingerprint Unlock
You can add/delete fingerprints and set fingerprint preferences through Fingerprint .
Fingerprint animation effect: Set animation effect. You can select one of the five forms below:
Energy
Add fingerprint: Follow the on-screen prompts to add your fingerprint.
Cosmos
Ripple
Add your fingerprint again after replacing
Stripe the protective film.
None
Add only one fingerprint information at a time.
* In addition to unlocking your phone, you can use your fingerprint to authorize purchases and access apps.
Press firmly on the phone screen to ensure
48
Face Unlock
first.
You can add/delete face data and set face unlock preferences through Face unlock .
Add face data: Follow the on-screen prompts to add your face data.
Face unlock assistive lighting: In situation where the camera cannot recognize your face, the screen will light up to help the camera recognize you.
Smart Lock
*Do so in a bright environment and ensure that you are facing your phone for the best results.
Keep your phone unlocked when it is in a safe place like your pocket or trusted places. You can customize your preferences with Smart Lock.
Face Unlock: Enable this to use face unlock to unlock your phone from the lock screen.
Auto unlock once the screen is on: Enable this to unlock your phone with your face as soon as the screen turns on without swiping
49
Personal security
Emergency rescue
Edit emergency information and contacts:
Add your medical information and emergency contacts to help responders in an emergency.
Power button for quick SOS : Set the preferences of activating quick SOS with the power button. to lock or erase data from a lost device.
App pinning
App pinning allows you to keep the current app in view until you unpin it. When an app is pinned, the pinned app may open other APPs and personal data may be accessible.
Preferred SOS action : Set the preferences of
SOS action, which can be Call local emergency number or Share location with emergency contacts.
To use this function:
1.
Turn on app pinning
2.
Open overview
3.
Tap the app icon at the top of the screen, then tap pin.
Device admin apps
Privacy
Find My Device: Enable to find your device or
50
Permission manager
Use location: Enable this to allow apps to use location information.
Set app permissions to use microphone, contacts, calendar and more.
Recent location requests: This shows recently requested location information.
Show passwords
Enable this to display characters as you type and briefly convert them to an encrypted asterisk "*".
Notifications on lock screen
App access to location : Set permissions for apps to use location service.
Wi-Fi and Bluetooth scanning: and services to scan for Wi-Fi and nearby devices at any time.
Allow apps
To set what to shown while the screen is locked when receive notifications.
Location
*Location may use sources like GPS, Wi-Fi, mobile networks, and sensors to help estimate your device's location. Google may collect anonymized location data to improve location accuracy and location-based
51
services.
Battery
Battery optimization: Optimize battery life by controlling the background behavior of apps,
Tap Battery optimization , choose the apps to optimize, and select Optimize or Intelligent
Control , or don’t optimize .
Go to Settings > Battery to view battery details and set battery preferences.
VIEW DETAILED USAGE: View battery usage details since full charge and the list of which processes use the most battery.
Optimized charging: Optimize the charging pattern according to your usage habits.
Storage
Battery Saver: Enable this to extend battery life.
Battery saver will turn off some device features and restrict apps.
Go to Settings > Storage to view storage details. You can free up storage space and view the amount of storage space occupied by various types of files.
You can choose to manually turn it on or select
Turn off when fully charged.
Free up space: Your phone will scan
Downloads & infrequently used apps .
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Select the content you want to delete and tap
FREE UP to release the phone space.
Storage manager: To help free up storage space, Storage manager removes backed up photos and videos from your device. off this option saves power, but you need to manually sync each account to get the latest updates and you will not receive notification of updates.
Digital Wellbeing & parental
Accounts controls
OnePlus Account: Log in to your OnePlus
Account, manage account information, and log out of your account.
Add account: You can add email accounts,
Google accounts, and more.
Screen time: Show today’s screen wake up times.
Unlocks: Show today’s device unlock times.
Notifications: Show today’s notifications received times.
Ways to disconnect:
Automatically sync app data: Enable this for apps to refresh data automatically. Turning
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Dashboard: Manage the dashboard by screen time, Notifications received and Apps
times opened. Click the icons on the right of the Apps name to set app timer, once ran out, the app will be paused for the rest of the day, it will pop-up a window shows” App paused, your App timer ran out. It’ll start again tomorrow.”. You can click “SETTINGS” on the pop-up window to delete the timer.
Bedtime mode: Use Bedtime mode to disconnect from your phone and avoid interruptions while you sleep. When it starts,
Grayscale removes the screen’s color, do not disturb will mute sounds so you aren’t woken up by calls or notifications. When it ends, your phone changes back to its usual settings.
Focus mode: Set to pause distracting apps when you need time to focus.
Reduce interruptions:
Utilities
Manage notifications: Disable or enable app’s notifications.
Do Not Disturb:
for settings.
Parental controls: Add content restrictions and set other limits to help children balance their screen time.
Quick launch : When the phone is locked, you can long press the fingerprint identification area to launch quick pay or activate apps.
Parallel Apps: Create a new copy for the
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application to login to different accounts.
Refer to "Parallel Apps" for more information.
In landscape mode, you can quickly reply when you receive a message from apps like
WhatsApp.
App locker: You can add the apps that you want to lock with a password.
System
Scheduled power on/off: Set the time for power on/off.
Accessibility
Pocket mode: Prevent accidental touches or fingerprint operations when the phone is in your pocket.
Refer to "Accessibility" for more information.
Language & input
OnePlus Switch: Quickly migrate data with
OnePlus Switch. Refer to "Transfer data to
OnePlus 9” for more information.
Set your system language and input method.
Languages: Set your system language.
Quick reply in landscape
Tap Add a language to add language.
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Press and drag the selected language to the top of the list to set the language to the system language.
Virtual keyboard: Select the default input method and set the preferences for the input method.
check spellings when you type.
Autofill service: Enable this to automatically fill in saved data when you browse the web or enter your account password or in other scenarios. This function will require additional apps to be installed.
Keyboard height adjustment: You can adjust the height of keyboard in the fullscreen gestures.
Date & time
Set system date and time.
Physical keyboard: After connecting to the physical keyboard, select whether to display the virtual keyboard and set keyboard shortcuts.
Use network-provided time : Enable this to use the network provider's set time as the system time.
Spell checker: Enable this to automatically
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Date: Set the system date manually.
Time: Set the system time manually.
Use network-provided time zone : Enable this to use the network providers time zone.
In Reset options, you can reset settings, reset app preferences, and erase all data (factory reset).
Time zone: manually.
Set the system time zone
Reset Wi-Fi, mobile & Bluetooth: You can reset all network settings, including Wi-Fi, mobile data and Bluetooth.
Use 24-hour format: Enable this for the system time to be in the 24-hour format or disable it to use the 12-hour format.
Reset app preferences:
This will reset all preferences for:
Backup
Enable to back up to Google Drive.
Disabled apps.
Disabled app notifications.
Reset options
Default applications for actions.
Background date restrictions for apps.
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Any permission restrictions.
You will not lose any app data.
Erase all data (factory reset): Refer to
"Factory reset" for more information.
OTG storage
Transfer data via OTG. Automatically turns off after 10 minutes of inactivity.
Experience improvement programs
User Experience Program: Enable to allow
OnePlus to anonymously analyze general statistical data about how use your phone, in order to help us improve product design and user experience.
System Stability Program: Enable to allow
OnePlus to access system logs anonymously. In the event of an error, allow a bug report with logs to be submitted. Logs will be only used in system error analysis and stability improvements.
Built-in App Updates: Enable to allow OnePlus to check for and push built-in app updates to you which aims to improve app stability.
Multiple users
OnePlus Notifications: Enable to receive
OnePlus official news, product information, questionnaires, and purchase recommendation/coupon information.
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You (Owner): Display the currently logged in user. Tap to change username (username defaults to the phone owner).
Guest: Tap to switch to guest mode, and limit calls and some features. You can enable/disable the Turn on phone calls by tapping the settings icon to the right of the
Guest .
Update the system through OTA. Refer to
Power off
Tap to shut down the device.
Add user: Share the device with other people by creating additional users.
About phone
RAM boost
View basic phone information, system version, and more in the About phone option.
By learning the usage of the device, RAM Boost can predict apps to launch and data to load, taking full advantage of the RAM capacity to speed up the daily performance.
System updates
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Device name: Tap to edit the device name.
Android version: This shows the Android version.
Build number: This shows the software version of the phone.
Model: This shows the phone model.
Legal information: Tap to view the privacy policy, agreements, etc.
Status: Tap to view the phone number, signal, etc.
Award: Tap to view OxygenOS Contributors.
Tips & Support
Tips and Support provides tips and FAQ on device usage.
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Apps
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Learn about the apps on your
OnePlus device.
Phone Call screen
Dialing
After accepting a call, the interface functions are as follows:
Method 1: Tap the keypad (dialpad) button, enter the contact number, and press the call button to dial the number.
Speaker: call.
Enables loud speaker mode during
Method 2: Browse your contacts or call logs, and tap the number to dial it.
Keypad: Opens the dial pad.
Mute: Mutes the microphone.
Add call: Adds multiple calls.
Answer or refuse incoming calls: Swipe down to reject a call or swipe up to accept it.
Incoming call during normal use: The green button is to accept the call and red is to reject it.
Hold: Allows you to answer a new call by putting the current call on hold and then resume the current call when the new call ends.
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Settings
incoming calls which uses more battery life.
Tap the menu button in the upper right corner to start settings.
Blocked numbers: When switched on, you won’t receive calls or texts from blocked numbers from unidentified callers.
Display options: Change the sort order rule, name format and turn on and off dark theme of contacts background.
Sounds and vibration: Set the sound and vibration.
Voicemails: Set voicemail notification as
Important or Other.
Accessibility: Set TTY mode and hearing aids compatibility.
Quick responses: Respond to an incoming call with a text message.
Calling accounts:
Assisted dialing: To enable or disable “Assisted dialing” while roaming, and “Default home country/region code”.
SIM card features about call forwarding and more features.
Receive incoming calls: Switch on to receive
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Caller ID & spam: Switch on to identify business and spam numbers based on data provided by
Google.
Nearby places:
Personalized search results: Enable to
Contacts has following functions: Edit, delete, search, import/export, set labels manage blocked numbers and more. improve your search results by including
Add a contact
items from search history.
Location settings: Switch on to permit app
1.
Enter Contacts
2.
Tap “+” to create new contact collect and use your location data.
3.
Enter contact information
Advanced:
Flip to silence: Enable to silence an incoming 4.
Tap “save” in the upper right corner to save it call by placing your phone face down on a flat
Search contacts
surface.
Contacts
Enter contact number/name/places in the search bar above.
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Settings
* VCF is compatible with mainstream mobile phone equipment.
Tap the menu button in the upper left corner to start settings.
Display: Change the sort order rule, name format and turn on and off dark theme of contacts background.
Blocked numbers: When switched on, you won’t receive calls or texts from blocked numbers from unidentified callers.
File Manager
Edit contacts: Choose default account for new contacts and Phonetic name.
In File Manager you can quickly access and manage a variety of files.
Manage contacts:
Import and Export contacts: Import VCF files exported from other devices to this device, or export contacts of this device as VCF files.
Enter the application drawer and open the File
Manager application.
Categories: Check files by file category, including Documents, Downloads, Recent,
Images, Videos, Audio and so on.
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Storage: View and manage folders and documents stored on your phone.
Messages app.
Send message
More operations:
1.
Open the Messages application.
Search file: Tap and then enter key words to
2.
Tap the button in the lower right corner. find your files.
3.
Select recipient.
Lockbox: Long press the file, tap the menu button in the upper right corner, then choose
Move to Lockbox . You can assign a password to files in Lockbox.
4.
5.
Enter SMS content.
Tap the send icon in the lower right corner to send a message.
View and reply message
Messages
Messages are sorted by time.
Send, receive, and view Messages through the
1.
Open the Messages app.
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2.
Select the message you want to view from the list.
3.
If you want to reply to a message, enter the message in the text box at the bottom of the screen, and then tap the send icon on the right to send it. emergency alerts and more, tap the menu button in the upper right corner and select
Settings – Advanced .
Weather
Provides the weather forecast and early warning function.
Message settings
Message settings include Chat features,
Notifications, Hear outgoing message sounds,
Choose your current country, Suggestions in chat, Automatic link previews, Spam protection. For Group messaging, Autodownload MMS when roaming, Use simple characters, Get SMS delivery reports, Wireless
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Check the weather: Open the app drawer and open the Weather app
Provides information on weather, temperature, the following six days of weather, the following 24 hours of weather, wind direction, body temperature, humidity, visibility, pressure and more.
Add city: Tap“ ” , tap the "+" button, enter the city name to search, and select the city to add.
Switch city: Swipe left and right to switch between cities.
Settings
Tap the menu button in the upper right corner and select Settings .
Weather alert: Enable this to receive weather notifications.
Wind: Select the wind unit, like Meters per second – m/s, Kilometers per hour – km/h,
Feet per second ft/s，Miles per hour- mph，
Nautical miles per hour – kts.
Precipitation: Select units of precipitation,
Millimeters – mm，Inches – in.
Visibility: Select units of visibility,
Kilometers – km/ Miles – mi.
Pressure: Choose the unit of pressure,
Hectopascals – hPa, Millimeters of mercury
-mmHg, Inches of mercury – inHg.
Temperature: Select the temperature unit
– Celsius or Fahrenheit.
Calculator
Calculator provides common calculator
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functions.
Recorder
Enter the application drawer and open the
Calculator app.
Recorder provides recording and playback functions.
Basic Calculator: The calculator provides a basic calculation mode by default, which can perform simple addition, subtraction, multiplication and division calculations.
Enter the application drawer and open the
Recorder app.
Record:
Scientific Calculator: Tap the spread icon on the left bottom corner to enter scientific mode.
Start recording : Tap to start recording.
Pause the recording: Tap to pause a recording.
View history: Swipe down to view history, and tap the CLEAR button in the upper right corner to clear it.
Insert tags: Tap to insert tags.
Set the recording format: You can set the recording format (aac / wav) by selecting the
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settings in the upper right corner of the main interface. text, album pictures, photos, lists, to-do items.
Allows to delete notes, set reminders, etc.
Recording playback and management:
Enter the recording file list. Play recording: Tap the recording to play.
Delete recording recording that needs to be deleted and tap the delete button.
Notes App
: Long press the
Sticky notes let you to take quick notes and edit text and pictures.
Add note: Tap to add a note. Supports
Search notes: Tap keywords to search.
and enter the
Delete a note: Long press the note that you want to delete and tap the "delete" button.
Share a note: Open the note you want to share, tap the share button in the upper right corner, select the sharing method, and then press the page prompt to complete the sharing.
Add reminders to your notes: Open the note and tap the menu icon in the top bar,
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then select reminder to set the date and time for the reminder.
Camera
OnePlus 9 camera offers powerful photo and video capabilities, including portrait mode, pro mode, slow-motion video, panorama mode, and more.
PHOTO
According to the number shown in the figure, the main interface functions of the camera are as follows:
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1.
2.
Timer: Set timer
Flash: Tap on/off/auto flash.
10.
Photo button: Single tap to take a photo and long press to record video or take multiple photos (burst mode).
3.
Super macro: Get closer to the object to take macro photos.
4.
Aspect ratio: Tap to change the aspect ratio to 4:3/1:1/ full screen.
11.
Gallery: Tap to view the latest photos in
Gallery. Long press to enter quick share.
5.
More: Tap to set more.
6.
Zoom: Tap or drag the icon to zoom.
7.
Filter: Tap to set the filter.
8.
Switch camera: Tap to switch the front/rear camera.
9.
Google lens: Tap to turn on Google lens.
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VIDEO
Go to the camera app and tap VIDEO. The video interface features are as follows:
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1.
Flash: Tap the flash on/off.
camera.
2.
Super Stable: With OnePlus 9 5G’s advanced image stabilization system, you can record clearer, smoother handheld videos without having to lug around extra equipment.
9.
Video: Tap to start/end video.
10.Gallery: Tap to view the latest photo in
Gallery. Long press to enter quick share.
3.
Video nightscape: Tap to turn on/off video nightscape.
4.
Video portrait: Tap to turn on/off video portrait.
Model selection
Slide up to enter the camera mode selection interface, or swipe left and right to switch between different modes.
5.
More: Tap to set more.
6.
Zoom: Tap or drag the icon to zoom.
Video:
Photo:
Video shooting function.
Simple photo taking function.
7.
Filter: Tap to set the filter.
8.
Switch camera: Tap to switch the front/rear
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Portrait: Portrait (depth effect) photo function. The professional portrait lighting
effect makes portrait photos easy.
Tilt-shift: Allows you to transfer the world into a miniature version.
Nightscape: Suitable for shooting city night scenes.
Gallery
Pro: Photo mode with more professional settings.
Time-lapse: Records videos at a high frame
All images and videos are saved by default in the
Gallery app, which includes albums, recently deleted photos, and photo editing functions.
rate. When played, the video appears to be moving faster.
Photos: Photos and videos are displayed in a timeline list view.
Panorama: Allows you to take images with a wide aspect ratio.
Slow motion: Records videos at a high frame rate. When played in normal frame rate, movements are slower.
Collections: This includes commonly used albums, recently deleted albums and other albums. Tap albums to view specific lists and photos.
Explore: This includes Smart category feature
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and Story function. Smart category will categorize photos by “people”, “places” and
“things” and other standards. Story feature will create personal videos automatically based on specific photos.
set the hours. Drag it again to set the minutes.
Tap AM/PM to select the time period.
Tap the keyboard icon on the middle right to switch to the numeric keyboard to input the time.
Clock
Includes alarm clock, world clock, timer, and stopwatch.
Repeat: You can choose Monday to Sunday.
Tap the downward arrow on the right to enter the calendar for custom selection.
Alarm
Alarm Ringtone: Select the alarm clock ringtone from system ringtones or local storage, or disable the ringtone.
Add alarm clock: Tap the "+" button below to add and set a new alarm.
Vibrate: When the alarm clock rings, the phone will vibrate at the same time.
Alarm clock time: Drag the dot in the dial to
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Label: An alarm note will be displayed on the screen when it rings.
Timer
Delete alarm: Long press the alarm you want to delete and tap “Delete”.
Add countdown: After entering the minutes and seconds, press the start button to start the countdown.
World clock
Add region: Tap the globe icon at the bottom of the screen to check and select the cities from the list.
Comparison time: Drag the dot on the dial to see the time of the city you added.
After starting a countdown, you can select the button in the lower right corner to add
Delete countdown: Tap to delete a specific countdown time.
another countdown.
Pause: Tap to pause a countdown.
Weather: The weather will be showed when you tap on the city name.
Label: Tap “Add Label” to input whatever you want to rename it.
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Stopwatch
Start : Tap to start the timer.
Pause
Mark:
: Tap to pause the timer.
Tap to mark.
Share: Tap
Zen Mode
to share the timer.
emergency call.
Turn on Zen Mode
1.
Pull the notification panel down > tap Zen
Mode
2.
In Zen Mode >tap the time> set the duration >Swipe left or right to switch between different themes > tap the button below to start.
Zen Mode allows you to put the phone down and enjoy your life just yourself or with others you like. Once started, it can’t be canceled, and incoming notifications will be temporarily muted.
Applications except camera will be locked, but you can still receive phone calls and use the
Set Zen Mode: Enter Zen Mode > tap profile icon in the top right corner and then tap settings icon. Set the default duration, daily reminder, notification and more.
Group-Zen: You can create a room, and
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share to friends by SNS. It is not limited to
OnePlus. from an older phone to your new OnePlus phone.
OnePlus Switch
Refer to "Transfer data to OnePlus 9" for more details.
"OnePlus Switch" allows you to quickly migrate contacts, call logs, text messages, pictures, audio, video, notes, apps, downloads, documents, and other data from your previous phone to your new phone. OnePlus Switch also provides local backup and recovery.
Use OnePlus Switch to migrate your
Use OnePlus Switch for local data backup and recovery
Use the "backup and restore" function to create a backup for subsequent recovery. You can also copy the backup to the computer and transfer it to another phone for recovery.
data
Back up data
Use OnePlus Switch to quickly migrate data
1.
Open the OnePlus Switch app
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2.
Select Backup and Restore > New Backup
3.
Select the data that you want to back up
4.
Tap BACKUP NOW to start backup
Enjoy applications powered by Google. Visit
Google.com to learn more.
1.
Recovery data
Open the OnePlus Switch app.
2.
Select Backup and Restore > Restore
Backup .
Find online content with tools that learn what you are interested in. Turn on your personalized feed to receive customized content.
Chrome
3.
Select the data to be restored.
4.
Tap RESTORE NOW and wait until the recovery process completes.
Browse the Internet with Chrome and bring your open tabs, bookmarks, and address bar data from your computer to your mobile device.
Google Apps Gmail
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Send and receive email with Google's webbased email service.
Duo
Maps
A video calling app that allows you to connect with the people who matters most.
Get directions and other location-based information. You must enable location services to use Google Maps.
YouTube
Photos
Store and back up your photos and videos automatically to your Google Account with
Google Photos.
Watch and upload videos from your device.
YouTube Music
Drive
Open, view, and share files saved to your Google
Drive cloud account.
A new music app by Google that allows you to easily find the songs and videos you’re looking for and to discover new music.
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Files
Files is a file management app for file browsing and transfer.
Play store is an online application store, you can install applications you need here.
Calendar
Google Calendar is an app for time management and schedule.
Assistant
Google assistant is an artificial intelligent
assistant. Refer to "Google Assistant" for more
details.
Play Store
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Advanced
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Learn about advanced tips for your phone
Gaming mode
OxygenOS provides "Gaming mode" to stop you from being disturbed when you are gaming. You can configure this in Game Space App.
1.
Hide Game Space: When enabled, Game
Space will not appear on the home screen and drawer but can still be accessed in
Setting > Utilities.
2.
Show game icons in Game Space only:
Enable to hide the game icons on the desktop and drawer.
3.
Show Instant Games in Game Space:
Instant Games without downloads will be displayed in Game Space when enabled.
4.
How to show notifications: Select the
5.
Notifications for 3 rd party calls: The voice or video calls from social media apps will show as notifications.
6.
7.
notification display mode when game mode is on. There are three modes: Heads up, Text only and Block.
Disable automatic brightness:
Mis-touch prevention: Enable to avoid opening the drop-down notifications accidentally.
Temporarily turn off auto brightness function off in game mode.
8.
Graphics optimization: Improve the shadow detail and enhance overall gaming graphics.
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9.
Haptic feedback enhancement: Provide better haptic feedback for supported games.
10.
Intelligent network management: In case of network delay, it automatically switches to a better network, which may consume mobile data.
When you do not want to be disturbed by a message, enable Do Not Disturb mode. The phone will not ring or vibrate when it receives a notification, except for alarms and settings.
Scroll to the notification bar and tap to enable the "Do not disturb" function.
11.
Pro Gaming mode: An advanced gaming mode for professional game players. This mode will block all notifications and calls, and restrict background processes strictly to optimize game performance and let players focus on games.
Do Not Disturb
See Do Not Disturb for settings.
Cast screen
Before using the Miracast function, ensure that your TV, projector, screen and other display devices are compatible with the Miracast function, and the function of the device is turned on.
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Instructions:
App pinning
1.
Go to Settings > Bluetooth & device connection > Cast
2.
Tap the menu button in the upper right corner and select Enable wireless display
App pinning allows you to keep the current app in view until you unpin it. When an app is pinned, the pinned app may open other APPs and personal data may be accessible.
3.
Select the device that needs to be projected and wait for the phone screen to be projected onto the display device
Scheduled power on/off
To use this function:
1. Turn on app pinning
2. Open overview
3. Tap the app icon at the top of the screen, then tap pin.
For the convenience of users, the time switch on/off function is built in. You can go to
Settings > Utilities > Scheduled power on/off . to set this function
Parallel Apps
Create a new copy for the application to login to
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different accounts. currently using.
Go to Setting > Utilities > Parallel Apps . The list will show you the applications that supports the Parallel apps. Tap the application to open
Parallel apps.
* This function needs to be supported by the application itself.
Hidden Space
Picture-in-picture
1.
Slide outwards with two fingers on the home screen to enter Hidden Space
You can go to Settings > Apps & notifications >
2.
Slide to the right in the drawer to enter
Special app access > Picture-in-picture to
Hidden Space view and configure supported apps. When you open the specified application in picture-inpicture mode, the app will create a picture-inpicture window when you open or leave the application (such as continue to watch video), which displays on top of the other apps you are
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Reboot, Update, Backup,
Recovery
Learn to upgrade and reset your
OnePlus device
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Reboot or force reboot
Then the system starts to check for updates.
Most issues can be resolved by rebooting your device in the following two ways:
2.
Follow the instructions to download and update.
1.
When powered on, press power button and volume up button simultaneously, and then tap "Restart" to reboot the device.
* If your device is up to date, you will not see the instructions.
Backup and Restore
2.
When powered on, long press the power button and volume up button for 10 seconds, the phone will shut down, and then press the power button to turn on the device again.
Create a backup or recovery when needed.
Backup and restore by OnePlus
Switch
System updates
Refer to "OnePlus Switch" for more information.
1.
Enter Settings > System > System updates .
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Use Google drive for backup and Restore Backup recovery
Create backup
After a factory reset or when you switch to a new device, log in to your Google account on the device and enable Account sync to restore the data on the phone.
1.
Access Settings > Accounts , login Google account and enable Account sync .
Factory reset
2.
Wait for the system to complete synchronization automatically.
Note:
3.
Use the Wi-Fi network to back up your device as the data size may be too large to back up using mobile data.
1.
Restoring factory settings will wipe all app data, contacts, text messages, and so on.
Backup important data before a factory reset.
2.
If "Erase internal storage" is enabled, ensure that all important files, such as photos and
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documents in the phone and local backup, have first been copied to another device.
Operating guidelines:
1.
Settings > System > Reset options > Erase all data (factory reset)
2.
Tap ERASE ALL DATA
3.
Enter passcode. (If passcode is enabled)
4.
Wait till the factory reset is complete.
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Accessibility
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Learn about Special features that make using the device easier for people with physical disabilities.
Magnification
You can't use zoom function on the keyboard or navigation bar.
Go to Settings > System > Accessibility >
Magnification > Magnification shortcut . Once enabled, use shortcut to start magnification.
Drag two fingers to move around screen.
Pinch with two fingers to adjust zoom.
Power button ends call
Go to Settings > System > Accessibility and then enable "Power button ends call". This allows you to end a call by simply pressing the power button.
To zoom in temporarily, touch and hold anywhere on the screen, then drag finger to move around screen. Lift finger to stop magnification.
Note:
Color inversion
Go to Settings > System > Accessibility and enable "Color inversion" to invert the display colors.
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Color correction
Deuteranomaly: red-green
Protanomaly: red-green
Tritanomaly: blue-yellow
High contrast text
Go to Settings > System > Accessibility > High contrast text . Enable this function to increase the contrast with background.
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Safety information
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View Safety information for your device.
Legal Notice
Declaration
Without prior written permission of OnePlus, reproduction, transfer, distribution or storage of the contents in this document in any form is prohibited. OnePlus operates a policy of ongoing development. Thus, OnePlus reserves the right to make changes or improvements to any of the products described in this document without prior notice. The contents of this document are all provided “as is”. Except as required by applicable law, no warranties of any kind, either express or implied, are made in relation to the accuracy of this document. To the maximum extent permitted by applicable law, under no circumstances shall OnePlus or any of its licensors be responsible for any loss of data or incur any special, incidental, consequential, or indirect damages caused.
Availability of product supplies, application software, and accessories may vary. For detailed information, please refer to an authorized
OnePlus distributor. This device may contain commodities, technology, or software subject to export laws and regulations. Diversion contrary to law is prohibited.
Trademarks and Permissions
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ONEPLUS and are trademarks or registered trademarks of OnePlus Technology (Shenzhen)
Co., Ltd. All rights reserved. Android TM is a trademark of Google Inc. LTE is a trade mark of
ETSI. The Bluetooth ® word mark and logos are registered trademarks owned by Bluetooth SIG,
Inc.
The N-Mark is a trademark or registered trademark of NFC Forum,
Inc. in the United States and in other countries.
Manufactured under license from
Dolby Laboratories. Dolby, Dolby
Atmos, and the double-D symbol are trademarks of Dolby Laboratories.
Other trademarks, product, service and company names mentioned may be the property of their respective owners.
Privacy Policy
OnePlus is constantly striving to protect your personal information. To better understand how we protect your personal information, you can read our "Privacy Policy" in the Setup Wizard when you turn on your phone for the first time.
You can also check our "Privacy Policy" by following the steps: Settings > About Phone >
Legal Information > Privacy Policy.
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Regulation Information
harm to your device, property, yourself, or others.
Regulatory information can be found on your device by accessing through 'About Phone' found in the 'Settings' menu.
• Do not switch on the device where prohibited or when it may cause interference or danger.
• Do not use device at gas stations, service stations, or near fuel or chemicals.
Precautions for using the device
• Please do not store or carry your mobile phone or accessories near liquid or flammable gas.
Please read all the safety and health information carefully before using your device to ensure its
• Do not place the phone near magnetic cards or other magnetic objects, since information safe and proper operation. stored on floppy discs, memory cards and credit cards could be damaged by magnetic radiation.
General Safety Information
Failure to follow these guidelines may cause
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• Do not place the battery, phone or charger in
a microwave oven or other high voltage equipment. Otherwise, it may cause circuit damage, fires, or other damage. damage the phone or violate local regulations for radio devices. OnePlus will not take any responsibility for accidents or problems caused by using accessories that are not approved by
OnePlus.
• Do not disassemble or open, crush, bend or deform, puncture, or shred.
• All wireless devices, including mobile phones, might be susceptible to interference, and it can also cause interference. Please check all laws and regulations when using your mobile phone, especially in airplanes, hospitals or medical institutions.
• Only use branded accessories and batteries that are approved by OnePlus. Accessories which are not approved by OnePlus may
• The device is designed for water resistance under certain conditions, but OnePlus does not recommend excessive submersion. Liquid damage will void the warranty.
• When connecting with other devices, please follow the safety guidelines presented in this manual. Do not attempt to connect your device with incompatible products.
• Please do not use the phone if antenna is
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damaged. Otherwise, it could cause injury.
• Please keep metallic objects away from phone receiver. Small metallic objects may be attracted to the device and personal injury or device damage could occur.
•Children and adolescents should make reasonable use of the phone. Avoid night communications and limit the frequency and duration of calls.
•Keep the device away from the lower abdomen of adolescents.
• Only connect to power sources with USB 2.0 or above.
• Keep a minimum distance of 15 cm between a wireless device and an electronic implant
(pacemaker, insulin pumps, neurostimulators, etc).
•Keep the device away from the belly of pregnant women.
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• To reduce the level of exposure to radiation, you should use the mobile telephone proximity to the network tower or use of accessories
(hands-free kit etc) or use loudspeaker if suitable; use the device under good reception conditions (when the signal indicator displays a full signal on the signal reception bar) can reduce the amount of radiation received; giving priority to the use of data, SMS and MMS
messages rather than calls.
• If your device support wireless charger and when using it as a wireless charger it is intended for use as a desktop device and should not be carried when in this mode. To comply with RF exposure requirements when using in the wireless charging mode please place the device at a minimum distance of 10cm from your body.
• Do not place or use battery near fires, heaters, direct sunlight, or other heat sources. Prolonged exposure to heat may cause battery leakage, explosions, or fires.
• Please do not place pressure on or pierce the battery with hard objects. Damaging the battery could cause battery leakage, overheating, or fires.
Battery Safety
• Do not short-circuit a battery or allow metallic or conductive objects to contact the battery
• Please do not attempt to repair, disassemble or modify the battery. Replacing battery by an incorrect type could lead to explosion. Your phone can only use OnePlus authorized batteries.
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• Avoid dropping the phone or battery. If the phone or battery is dropped, especially on a hard surface, and the user suspects damage,
take it to a service center for inspection.
• The charger is intended for indoor use only.
• If you experience any battery abnormalities, such as high temperature, discoloration, distortion, or leakage, immediately discontinue usage of the device and contact customer support.
• Do not charge the battery under the following conditions: in direct sunlight, in temperatures below 5°C; in areas with humidity, dust or strong vibrations; in areas near a TV, radio or other electrical appliances.
• All batteries have a limited lifespan and will begin to lose capacity after several hundred charges/discharges.
• The charger shall be installed near the equipment and shall be easily accessible.
• Do not dispose of the battery as household waste. Refer to local regulations.
• The maximum ambient charging temperature of the equipment declared by manufacturer is
35°C.
Charging Safety
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• Sockets that are dirty may cause poor contact with the charger and your phone may fail to charge properly.
• Please only use the official OnePlus charger.
Using unauthorized chargers can be dangerous and can void your warranty. may lead to personal injury, electric shock or fire.
• Do not touch the charger, cable or power socket with wet hands, as this may cause electric shock. • Make sure to only use outlets with the correct voltages (as label led on the charging brick).
Using an incorrect voltage can damage your phone and/or battery and lead to injury.
• Do not place heavy objects on the power cord or attempt to modify any cables.
• Do not use unsafe plugs or outlets.
• Make sure to grasp the charger firmly while unplugging it.
• Do not use a short-circuit charger.
• Do not connect your device to a high-voltage power supply or the battery could become damaged.
• Do not pull the power cord as this may lead to damage and cause electric shock or fire.
• Before cleaning the device, unplug the power plug from the socket.
• Do not disassemble or modify charger, as this
• Unplug the charger from electrical outlets and
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the device when not in use.
Health Information
Driving Safety
• Do not use the device and safety should take priority when you are operating a vehicle. Be sure to obey related regulations in the area or country in where you drive.
• Do not place your phone or accessories near safety air bags.
• To prevent possible hearing damage, do not listen at high volume levels for long periods.
• Damage to the display or battery could lead to leakage of the liquid. If this liquid comes in contact with your eyes, skin or clothes, immediately rinse your eyes (do not rub) or wash skin with water thoroughly and seek medical attention.
• Compass and GPS information are only used for reference purposes.
• If you do not wish to disclose your location, be sure not to use applications that can record your location.
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• Some people may get dizzy or experience medical problems in response to flashing lights.
If you are at risk, please consult your doctor before using this device. If you have the
following symptoms: headache, dizziness, convulsion, eyes or muscle cramps, loss of consciousness, or involuntary body movements, please stop using the device immediately and seek medical attention. Avoid using the device for extended periods and keep proper distance from your eyes. the performance of procedures other than those specified herein may result in hazardous radiation exposure. To prevent direct exposure to laser beam, do not try to open the enclosure or make direct contact with the laser.
Regulatory Label Information (If
Laser Safety Statement supported):
If this product supports the laser auto-focus feature. To ensure proper use of this product, please read this owner’s manual carefully and retain for future reference. Should the unit require maintenance, contact an authorized service center. Use of controls, adjustments, or
You can check our "Regulatory Labels" by following the steps: Setting >About Phone>
Regulatory Labels
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EU Regulatory Conformance RF Exposure Information (SAR)
CE Statement
Hereby, OnePlus Technology (Shenzhen) Co.,
Ltd. declares that the radio equipment type
Smart Phone is in compliance with Directive
2014/53/EU. The full text of the EU declaration of conformity (DoC) is available at the following internet address https://www.oneplus.com/support/manuals.
Notice: Observe the national local regulations in the location where the device is to be used. This device may be restricted for use in some or all member states of the European Union (EU).
• The SAR limit of Europe for Head and Body is
2.0W/kg, and for Limbs is 4.0W/kg. The highest
SAR value of this device complies with this limit.
And please see the “Highest SAR Value” card to find the highest SAR value.
• This device was tested for typical operation with the back of the handset kept 5mm from the body. To maintain compliance with RF exposure requirements, use accessories that maintain a
5mm separation distance between your body and the back of the handset. The use of belt clips, holsters and similar accessories should not contain metallic components in its assembly.
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The use of accessories that do not satisfy these requirements may not comply with RF exposure requirements, and should be avoided.
• Cases with metal parts may change the RF performance of the device, including its compliance with RF exposure guidelines, in a manner that has not been tested or certified, and use such accessories should be avoided. zones de bonne couverture réseau, ou
(b) a l'aide d'un kit mains libres pour maintenir votre appareil mobile éloigné de votre visage et de votre corps. Dans ce dernier cas, il est conseillé aux femmes enceintes d'éloigner leur appareil mobile de leur abdomen. Il est également recommandé aux adolescents d'éloigner leurs appareils mobiles du bas ventre.
Conformément à la règlementation franc aise, nous sommes obligés d'inclure les recommandations suivantes concernant les mesures de précaution : vous pouvez limiter votre exposition à l'énergie de radiofréquences
Restrictions in 5GHz band
The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range in following countries:
(a) en utilisant votre appareil mobile dans des
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(a) Frequency bands in which the radio equipment operates:
Some bands may not be available in all countries or all areas. Please contact the local carrier for more details. Restriction or Requirement in UK:
In accordance with the relevant statutory requirements in UK, the 5150 to 5350MHz frequency range is restricted to indoor use only in the United Kingdom.
(b) Maximum radio-frequency power transmitted in the frequency bands in which the radio equipment operates: The maximum power for all bands is less than the highest limit value specified in the related Harmonized Standard. please see the “Quick Start Guide” to find the frequency bands and transmitting power.
Correct Disposal of this Product
Frequency Bands and Power
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The crossed-out wheeled-bin symbol on your product， battery， literature or packaging indicates that the product and its electronic accessories should not be disposed of with other household waste. To safely recycle your device, please use return and collection system or contact the retailer where the device was originally purchased.
RoHS Compliance
This product complies with directive 2011/65/EU and its amendments, on the restriction of the use of certain hazardous substances in electrical and electronic equipment.
ERP compliance
OnePlus Technology (Shenzhen) Co., Ltd.
Hereby declares that its products conform to the
Energy-related Products Directive (ErP)
2009/125/EC.
Brand
Manufacturer’s name
Manufacturer’s address
Model identifier
ONEPLUS
Huizhou Golden Lake Industrial Co., Ltd
Dongjiang Industrial Estate, Shuikou Street, Huicheng District, Huizhou City,
Guangdong Province, 516005, P. R. China
WC065A31JH, WC065A41JH
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Input voltage
Input AC frequency
Output voltage
Output current
Output power
Average active efficiency
Efficiency at low load (10%)
No-load power consumption
100-240V
50/60HZ
5.0 V DC / 10.0 V DC
PDO : 5.0 V DC / 9.0 V DC / 12.0 V DC / 15.0 V DC / 20.0 V DC
PPS : 3.3-16.0 V DC
3.0 A / 6.5 A
PDO : 3.0 A / 3.0 A / 3.0 A / 3.0 A / 2.25 A
PPS : 3.0 A
15.0 W / 65.0 W
PDO : 15.0 W / 27.0 W / 36.0 W / 45.0 W / 45.0 W
PPS : 9.9-45.0 W
84.88%
/
0.054 W
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FCC Regulatory Conformance
FCC Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference;
(2) This device must accept any interference received, including interference that may cause undesired operation.
NOTE: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications or changes to this equipment. Such modifications or changes could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful to part interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. is connected.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Consult the dealer or an experienced radio/TV technician for help.
FCC Caution
• Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
• The antenna(s) used for this transmitter must not be collocated or operate in conjunction with any other antenna or transmitter.
- Connect the equipment into an outlet on a circuit different from that to which the receiver
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• The country code selection is for non-US model only and is not available for all US models.
Per FCC regulation, all Wi-Fi products marketed in US must be fixed to US operation channels only.
• Tests for SAR are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands.
RF Exposure Information (SAR)
• This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal
Communications Commission of the U.S.
Government.
• The SAR limit set by the FCC is 1.6W/kg. The highest SAR value of this device type complies with this limit. And please see the “Highest SAR
Value ” card to find the highest SAR value reported to FCC.
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• Although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. This is because the device is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output.
• While there may be differences between the
SAR levels of various devices and at various
positions, they all meet the government requirement.
• This device has also been tested and meets the
FCC RF exposure guidelines for use with an the device, including its compliance with RF exposure guidelines, in a manner that has not been tested or certified, and use such accessories should be avoided. accessory that contains no metal and positions the handset a minimum of 15mm from the body.
Hearing Aid Compatibility (HAC)
Use of other accessories may not ensure
regulations for Mobile phones
compliance with FCC RF exposure guidelines.
• Your phone is compliant with the FCC Hearing
Position the handset a minimum of 15mm from
Aid Compatibility requirements. your body when the device is switched on.
• The FCC has adopted HAC rules for digital
• Choose the belt clips, holsters, or other similar wireless phones. These rules require certain body-worn accessories which do not contain phone to be tested and rated under the metallic components to support the minimum
American National Standard Institute (ANSI) distance of body-worn operation. Cases with metal parts may change the RF performance of
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C63.19-2011 hearing aid compatibility
standards. meets the M3/T3 level rating.
• The ANSI standard for hearing aid compatibility contains two types of ratings.
• M-Ratings: Rating for less radio frequency interference to enable acoustic coupling with hearing aids.
• T-Ratings: Rating for inductive coupling with hearing aids in tele-coil mode.
• However, hearing aid compatibility ratings don't guarantee that interference to your hearing aids won't happen. Results will vary, depending on the level of immunity of your hearing device and the degree of your hearing loss. If your hearing device happens to be vulnerable to interference, you may not be able to use a rated phone successfully. Trying out the phone with your hearing device is the best way to evaluate it for your personal needs.
• Not all phones have been rated, a phone is considered hearing aid compatible under FCC rules if it is rated M3 or M4 for acoustic coupling and T3 or T4 for inductive coupling. These ratings are given on a scale from one to four, where four is the most compatible. Your phone
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• This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this
phone that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of this phone for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.
Hearing Aid Compatibility, please go to http://www.fcc.gov/cgb/dro.
Industry Canada Conformance
IC Statement
This device complies with Industry Canada's license exempt RSSs. Operation is subject to the following two conditions:
• Hearing devices may also be rated. Your hearing device manufacturer or hearing health professional may help you find this rating. For more information about FCC
(1) This device may not cause interference; and
(2) This device must accept any interference, including interference that may cause undesired
116
operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes
(1) l'appareil ne doit pas produire de brouillage, et.
(2) l' utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
Cet appareil numérique de la Canadian ICES-
003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment.
Cet équipement est conforme aux limites d'exposition aux radiations IC RSS-102 établies pour un environnement non contrôlé.
Restrictions in 5GHz band
This device complies with the Canadian ICES-
003 Class B specifications. CAN ICES-3(B)/
NMB-3(B).
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The device could automatically discontinue transmission in case of absence of information to transmit, or operational failure. Note that this
is not intended to prohibit transmission of control or signaling information or the use of repetitive codes where required by the highest SAR value of this device type complies with this limit. And please see the “Highest SAR
Value ” card to find the highest SAR value technology. The device for operation in the band 5150-5250 MHz is only for indoor use to reported to the IC.
reduce the potential for harmful interference to co-channel mobile satellite systems;
This device has also been tested and meets the
ISED RF exposure guidelines for use with an
-Les dispositifs fonctionnant dans la bande accessory that contains no metal and positions the handset a minimum of 15mm from the body.
5150-5250 MHz sont reserves uniquement pour
Use of other accessories may not ensure une utilisation a l’interieur afin de reduire les compliance with ISED RF exposure guidelines. risques de brouillage prejudiciable aux systemes de satellites mobiles utilisant les memes canaux.
Position the handset a minimum of 15mm from your body when the device is switched on.
RF Exposure Information (SAR)
Déclaration d’exposition aux radiations:
The SAR limit set by the ISED is 1.6W/kg. The
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Le produit est conforme aux limites d’exposition
pour les appareils portables RF pour les Etats
Unis et le Canada établies pour un environnement non contrôlé. Le produit est sûr pour un fonctionnement tel que décrit dans ce manuel. La réduction aux expositions RF peut
être augmentée si l’appareil peut être conservé aussi loin que possible du corps de l’utilisateur ou que le dispositif est réglé sur la puissance de sortie la plus faible si une telle fonction est disponible. Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 15mm de distance entre la source de rayonne
India Regulatory Conformance
Recycling Initiative (INDIA)
At OnePlus/Mobitech we understand that our responsibility doesn't end at selling you our products. OnePlus/Mobitech has been working in the area of safe disposal of electronic waste.
Since mobiles, tablets and other electronic items are made of hazardous constituents. Under the
Guidelines of Ministry of Environment, Forest and Climate Change, Government of India, Ewaste (Management) Rule,
Amendment E-waste Rule 2018.
2016 and
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OnePlus/Mobitech will seek shared responsibility and cooperation from customers
in reducing the environmental impact of their products.
OnePlus/Mobitech will comply with all the applicable laws related to E-waste management. recycling you may log on to https://www.oneplus.in/legal/e-wastemanagement or write an email to [email protected] or contact our Toll
Free No. 1800-102-8411
Declaration of Conformity hereby,
OnePlus/Mobitech India Private Limited
(“OnePlus/Mobitech”) states that
OnePlus/Mobitech is committed to comply with the extended producer responsibility vide authorization no. B-29016/(824)/EPR18/WM-III and amendment Division dated 18.07.2018 issued by Central Pollution Control Board.
RF Exposure Information (SAR)
• The SAR limit is 1.6W/kg.
• Position the handset a minimum of 15mm from your body when the device is switched on.
Languages & Input
For more information on safe disposal and
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You can choose your language according to the
following steps: (DEVANAGRI), SANSKRIT,
Settings > System > Languages & input >
Languages > Choose your preference language.
SINDHI(DEVANAGARI), TAMIL, TELUGU, URDU,
ENGLISH
Mobile phone supports all the below mentioned
Indian Official Languages for readability test as per IS 16333(Part-3):2017
This mobile supports inputting for below mentioned Indian Official Language as per IS
16333(Part-3):2017
ASSAMESE, BANGLA, BODO, DOGRI, GUJARATI,
HINDI, KANNADA,
HINDI, MARATHI, ENGLISH
Care and Maintenance
KASHMIRI, KONKANI, MAITHILI, MALAYALAM,
MANIPURI (BENGALI), The following suggestions will help you maintain and prolong the life of your device.
MANIPURI (MEETEI MAYEK), MARATHI, NEPALI,
ODIA(ORIYA), PANJABI • Only qualified and authorized personnel should make repairs to this product.
(PUNJABI), SANTHALI (OI CHIKI), SANTHALI
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• Disabling features such as Bluetooth and Wi-
Fi when not in use and dimming the screen can help you save energy and extend battery life.
Ideal storage temperatures are -20°C to +45 °C.
• Only operate your phone between 35% to 85% humidity.
• Clean your phone and charger with a soft, clean, dry cloth. If the screen comes into contact with liquid or dust, please clean it immediately.
Do not use alcohol or irritating chemicals to clean the device.
• Do not place the phone on uneven or unstable surfaces.
• Do not hit, press, shake or drop the phone to avoid damage and injury.
• Touching the screen with a sharp object may cause the screen to be scratched.
• Chargers are not waterproof. Please do not use these devices in the bathroom, areas of high temperature, humidity or dust; please avoid rain.
• Please do not touch the connection port of the phone, as static electricity may harm components in the device.
• When the phone is transmitting data or saving information, do not remove the SIM card.
• Ideal operating temperatures are 0°C to 35°C,
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• Please keep the phone out of reach of children
in order to prevent injuries or property damage.
OnePlus Device Warranty
Information
OnePlus devices purchased on oneplus.com or authorized sales channels come with a limited warranty. The duration of this warranty is dependent on the original country or region of purchase and is only redeemable within the original country or region. Unless otherwise specified, this warranty covers the hardware components of the product as originally supplied and does not cover, or partially covers, software, consumable items, or accessories, even if packaged or sold together with the product. The limited warranty only covers functional defects of product caused by workmanship or build materials. For more details, please contact OnePlus Customer
Support by visiting oneplus.com/support.
The limited warranty does not cover
1. Defects or damage resulting from accidents, neglect, misuse, or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand or dirt; unusual physical, electrical or electromechanical stress.
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2. Scratches, dents and cosmetic damage, unless caused by OnePlus.
3. Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
4. Devices that have the serial number or the
IMEI number removed, defaced, damaged, altered or made illegible.
7. Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by OnePlus.
8. Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
5. Ordinary wear and tear.
6. Defects or damage resulting from the use of the product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by
OnePlus.
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9. Defects or damage resulting from cellular signal reception or transmission, or viruses and
3rd party software problems introduced into the product.
10. Free warranty replacements and repairs are
only valid in the country or region of purchase.
Please contact OnePlus Customer Support for more details.
Return Policy (Limited to Europe)
not covered by the refund.
Return requests made outside of the 15-day period will not be accepted. We may also choose not to accept returns within these circumstances:
OnePlus phones and accessories are made to the highest standards and undergo rigorous testing. If you are not satisfied with your OnePlus product for any reason, you may request a return within 15 calendar days of delivery. Once we approve your return request and receive the product, we will perform standard inspection.
And if the product passes the inspection, we will give you a full refund. Any shipping and handling fees incurred in the return process are
1. Defects or damages caused by misuse, neglect, physical damage, tampering, incorrect adjustment, normal wear and tear or incorrect installation after purchase.
2. Price fluctuations being the sole reason for return.
3. Customized customer contracts for UK consumers. In accordance with the U.K.
Consumer Rights Act 2015, any goods that are
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not (1) of satisfactory quality; (2) fit for their given purpose; or (3) as described, may be returned free of charge within 30 days of delivery. Please submit a ticket describing the problem with your device. In order to be eligible for a refund, you must contact us within 30 days and describe in details how the goods were defective, damaged, or materially different. We may choose not to accept returns for any of the above-mentioned circumstances. In all cases, we will inspect the product and verify the fault.
To qualify for a replacement or refund, device must be in “as new” condition and include all original contents of the package. We reserve the right to refuse a refund or exchange if the product returned is deemed to have been damaged.
This policy is only applicable to the products purchased from OnePlus official website www.oneplus.com or OnePlus Exclusive Store.
For any product not purchased from OnePlus official website or OnePlus Exclusive Store, you may refer to the Return Policy of the retailer in question.
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Please contact OnePlus Customer Support to request a return at oneplus.com/support.
OnePlus Service Clients
Visitez le site d’assistance en ligne pour obtenir plus d’informations:
DE
OnePlus Kundenbetreuung www.oneplus.com/fr/support
Téléchargements et Manuels:
Weitere Informationen finden Sie in unserem
Support Center: https://www.oneplus.com/fr/support/manuals www.oneplus.com/de/support
Bedienungsanleitungen im Download: https://www.oneplus.com/de/support/manuals
FR
ES
OnePlus Atención al Cliente
Para información, soporte y asistencia vaya a: www.oneplus.com/es/support
Descarga el manual en:
127 https://www.oneplus.com/es/support/manuals
IT
OnePlus Assistenza Clienti
Per informazioni di supporto e assistenza vai su: www.oneplus.com/it/support
Scarica manuali: https://www.oneplus.com/it/support/manuals
PT
Suporte ao Cliente OnePlus
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Para informações, suporte e assistência, acesse: www.oneplus.com/pt/support
Descarregar manual: https://www.oneplus.com/pt/support/manuals
SE
OnePlus Kundsupport
För supportinformation och hjälp gå till: www.oneplus.com/se/support
Ladda ned manualer: https://www.oneplus.com/se/support/manuals
www.oneplus.com/nl/manual
IN
OnePlus Customer Support
Support information and assistance go to: www.oneplus.in/support
Download manuals: https://www.oneplus.in/support/manuals
FI
OnePlus asiakaspalvelu
Tuotetuki ja asiakaspalvelu: www.oneplus.com/fi/support
Lataa käyttöohjeita: www.oneplus.com/fi/support/manuals
NL
OnePlus Klantenservice
Voor ondersteuning bij producten ga je naar: www.oneplus.com/nl/support
Download handleidingen:
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DK
OnePlus kundesupport
For support, information og hjælp, venligst gå til: www.oneplus.com/dk/support
Download brugsmanual: https://www.oneplus.com/dk/support/manuals
EE
OnePlus klienditugi
Tugiteave ja abi: www.oneplus.com/ee/support
Lae alla käsiraamat: www.oneplus.com/ee/support/manuals
LT
Pagalba klientams
Eiti į palaikymo informacij ą bei pagalb ą : www.oneplus.com/lt/support
Parsisi ų sti varototojo vadov ą : www.oneplus.com/lt/support/manuals
RO
Asistenț ă clienți OnePlus
Informații de suport și asistenț ă : https://www.oneplus.com/ro/support
Desc ă rcați manuale: https://www.oneplus.com/ro/support/manuals
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Public link updated
The public link to your chat has been updated.
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