Hearth and Home Technologies SILH50E Indoor Fireplace Owner's Manual

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Hearth and Home Technologies SILH50E Indoor Fireplace Owner's Manual | Manualzz

Owner’s Manual

Installation and Operation

Models:

SILH50E

SILH50ENH

SILH50EV

SILH60E

SILH60ENH

SILH60EV

Electric Fireplace

CAUTION

DO NOT DISCARD THIS MANUAL

operating understand a n d m a i n t e n a n c e a n d f o l l o w t h e s e instructions included.

instructions for safe i n s t a l l a t i o n a n d operation.

party responsible for use and operation.

DO

DISCARD

NOT

WARNING

If the information in these instructions is not followed exactly, a fi re may result causing property damage, personal injury, or death.

• Do not store or use gasoline or other fl ammable vapors and liquids in the vicinity of this or any other appliance.

• Comply with all minimum clearances to combustibles as specifi ed. Failure to comply may cause house fi re.

WARNING

HOT! DO NOT TOUCH .

SEVERE BURNS MAY RESULT.

CLOTHING IGNITION MAY RESULT.

Glass and other surfaces are hot during operation and cool down.

• CAREFULLY SUPERVISE children in same room as heater.

• Alert children and adults to hazards of high temperatures.

• Keep clothing, furniture, draperies and other combustibles away.

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05 1

Read this manual before installing or operating this heater.

Please retain this owner’s manual for future reference.

Congratulations!

Congratulations on selecting a Heatilator electric fi replace.

The insert you have selected is designed to provide the utmost in safety, reliability and effi ciency.

The information contained in this owner’s manual unless noted otherwise, applies to all models.

As the owner of a new fi replace, you’ll want to read and carefully follow all of the instructions contained in this owner’s manual. Pay special attention to all cautions and warnings.

Your new Heatilator electric fi replace will give you years of durable use and trouble-free enjoyment. Welcome to the

Heatilator family of fi replace products!

This owner’s manual should be retained for future reference.

We suggest you keep it with your other important documents and product manuals.

Homeowner Reference Information

Model Name:

Serial Number:

Dealership purchased from:

Notes:

We recommend that you record the following pertinent information about your heater:

Date purchased/installed:

Location on heater:

Dealer phone:

Listing Label Information/Location

The model information regarding your specifi c heater can be found on the rating plate located in the upper left corner of the fi rebox opening.

2

Heater

Model

Serial #

Hearth & Home Technologies Inc.

1915 W. Saunders Street

Mt. Pleasant, IA 52641

UL 2021 FIXED AND LOCATION

DEDICATED ELECTRIC ROOM HEATER

MODEL XXXX DATE

SERIAL XXXXXXX

VOLTS: 120V

WATTS: 1500W

FREQUENCY:60Hz

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

Table of Contents

1 Listing and Code Approvals 4

A. Certifi cation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

5

A. Important Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 5

B. Design and Installation Considerations . . . . . . . . . . . . 6

C. Tools and Supplies Needed . . . . . . . . . . . . . . . . . . . . . 6

D. Inspect Heater and Components . . . . . . . . . . . . . . . . . 6

3 Framing and Clearances 7

A. Selecting Heater Location . . . . . . . . . . . . . . . . . . . . . . 7

B. Clearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

C. Framing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

4 Wiring 9

A. 120VAC Wall Outlet Installation . . . . . . . . . . . . . . . . . . 9

B. 120VAC Hardwire Installation . . . . . . . . . . . . . . . . . . . 9

C. 240VAC Hardwire Installation . . . . . . . . . . . . . . . . . . 10

D. Wall Switch Wiring (12VDC) . . . . . . . . . . . . . . . . . . . 10

11

A. Secure and Level the Heater . . . . . . . . . . . . . . . . . . . 11

6 Finishing 12

A. Finishing Material . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

B. Finishing Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . 12

C. Mantel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

14

A. Remove Shipping Materials . . . . . . . . . . . . . . . . . . . 14

B. Clean Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

C. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

15

A. Manual Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

B. Hand Held Remote Control Transmitter . . . . . . . . . . 16

C. Wall Switch Control . . . . . . . . . . . . . . . . . . . . . . . . . . 17

D. FCC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 17

9 Troubleshooting 18

A. Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . 18

10 Maintenance and Service 19

A. Cleaning the Firebox and Control Compartment . . . . 19

B. Cleaning the Glass Doors and Back Acrylic Panel . . 19

C. Replacing the Light Bulbs . . . . . . . . . . . . . . . . . . . . . 19

D. Heater/Blower Assembly Maintenance . . . . . . . . . . . 20

E. Maintenance Task List . . . . . . . . . . . . . . . . . . . . . . . . 20

21

A. Heater Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . 21

B. Optional Components . . . . . . . . . . . . . . . . . . . . . . . . 22

C. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

D. Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

E. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Note: An arrow ( ) found in the text signifi es change in content.

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05 3

1

Listing and Code Approvals

A. Certifi cation

This heater has been tested in accordance with the UL2021

Standards for fi xed and location-dedicated electric room heaters in the United States, the current CSA C22.2 No. 46 in Canada and has been listed by Underwriters Laboratories

Inc. for installation as described in this manual. All components are UL or CSA safety certifi ed.

This heater has been tested and listed for use with the optional components specifi ed in this manual. These optional components may be purchased separately and installed at a later date.

Heatilator is a registered trademark of Hearth & Home Technologies Inc.

4 Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

2

Getting Started

WARNING

Fire Risk!

• Do not install or operate damaged heater.

• Do modify heater.

• Installation other than as instructed by

Hearth & Home Technologies Inc. is strictly prohibited.

• Do not operate the heater without fully assembling all components.

• Installation and/or use of any component part not approved by Hearth & Home

Technologies.

Hearth & Home Technologies disclaims any responsibility for, and the warranty and agency listing will be voided by the above actions.

WARNING

Improper installation, adjustment, alteration, service or maintenance can cause injury or property damage.

Refer to the owner’s information manual provided with this heater. For assistance or additional information consult a qualifi ed installer, service agency or your dealer.

Not intended for use as a primary heat source.

This heater is tested and approved as a decorative heater.

It should not be factored as a primary heat source in residential heating calculations.

A. Important Instructions

When using electrical heaters, basic precautions should always be followed to reduce the risk of fi re, electric shock, and injury to persons, including the following:

• Read all instructions before using this heater.

• This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this heater. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and

curtains at least 12 in. (305 mm) from the front of the heater and keep them away from the sides and rear.

• Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.

• Always unplug heater when not in use.

• Do not operate any heater with a damaged cord or plug or after the heater malfunctions, has been dropped or damaged in any manner. Return heater to authorized service facility for examination, electrical or mechanical adjustment, or repair.

• Do not use outdoors.

• This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate heater where it may fall into a bathtub or other water container.

• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord away from traffi c area and where it will not be tripped over.

• To disconnect heater, turn controls to “OFF”, then remove plug from outlet.

• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fi re, or damage the heater.

• To prevent a possible fi re, do not block air intakes or exhaust in any manner.

• A heater has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or fl ammable liquids are used or stored.

• Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fi re, electric shock, or injury to persons.

• Avoid the use of an extension cord because the extension cord may overheat and cause a risk of fi re. However, if you have to use an extension cord, the cord shall be No. 16

AWG minimum size and rated not less than 1875 watts.

• Always use properly grounded fused and polarized outlets.

• Always use ground fault protection where required by electrical code.

• Always disconnect power before performing any cleaning, maintenance or relocation of the heater.

• To prevent a possible fi re, do not burn wood or other materials in this heater.

• To prevent electric shock or fi re, always use a certifi ed electrician should new circuits or outlets be required.

• When transporting or storing the heater, keep in a dry place free from excessive vibration and store as to avoid damage.

• S AV E T H E S E I N S T R U C T I O N S F O R F U T U R E

REFERENCE.

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05 5

B. Design and Installation Considerations

CAUTION

Check building codes prior to installation.

• Installation MUST comply with local, regional, state and national codes and regulations.

• Consult insurance carrier, local building inspector, fi re offi cials or authorities having jurisdiction about restrictions, installation inspection, and permits.

D. Inspect Heater and Components

CAUTION

Sharp Edges and safety glasses during installation.

When planning a heater installation, it is necessary to determine the following information before installing:

• Where the heater is to be installed. See Sections

3 and 4.

• Electrical wiring. See Section 4.

• Framing and fi nishing details. See Sections 3 and 6.

• Whether optional accessories—devices such as a fan, wall switch or remote control —are desired. See Section 11.

WARNING

Fire Risk

Inspect heater and components for damage.

Damaged parts may impair safe operation.

• Do NOT install damaged components.

• Do NOT install incomplete components.

• Do NOT install substitute components

Report damaged parts to dealer.

C. Tools and Supplies Needed

Before beginning the installation be sure the following tools and building supplies are available:

Reciprocating saw Framing material

Hammer Gloves

Phillips screwdriver Framing square

Flat blade screwdriver Electric drill and bits

Plumb line Safety glasses

• Carefully remove the heater and components from the packaging.

• Report to your dealer any parts damaged in shipment.

• Read all the instructions before starting the installation.

Follow these instructions carefully during the installation to ensure maximum safety and benefi t.

Surround

1/2-3/4 in. length, #6 or #8 self-drilling screws

Misc. screws and nails

CAUTION

• Mold or rust may cause odors.

Note:

• Illustrations and photos refl ect typical installations and are FOR DESIGN PURPOSES ONLY.

• Illustrations/diagrams are not drawn to scale.

• Actual installation/appearance may vary due to individual design preference.

• Hearth & Home Technologies reserves the right to alter its products.

Note: Minimum and maximum clearances must be maintained at all times. Illustrations throughout these instructions refl ect typical installations and are for design purposes only. Actual installation may vary slightly due to individual design preferences.

The illustrations and diagrams used throughout these installation instructions are not drawn to scale.

6 Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

3

Framing and Clearances

WARNING

Fire Risk

Provide adequate clearances.

• Around air openings

Note: Minimum and maximum clearances must be maintained at all times. Illustrations throughout these instructions refl ect typical installations and are for design purposes only. Actual installation may vary slightly due to individual design preferences.

The illustrations and diagrams used throughout these installation instructions are not drawn to scale.

Locate heater away from traffi c areas.

A. Selecting Heater Location

Several options are available to you when choosing a location for your heater. This heater may be used as a room divider, installed along a wall, across a corner or used in an exterior chase. See Figure 3.1. This heater may be installed directly on the fl oor, carpet or raised on a hearth.

B. Clearances

Figure 3.1 shows all clearances that must be maintained around the heater.

WARNING

DANGER

Electrocution Risk

• NEVER locate this heater where it may fall into a bathtub or other water container.

• Contact local building administrator for information on bathroom intallations.

Fire Risk

Due to high temperature, this heater should be located out of high traffi c areas.

• Keep combustible materials such as furniture, pillows, bedding, papers, clothes and curtains at least 12 in.

(305 mm) from the front of the heater .

WARNING

Fire Risk!

• Prevent contact with sagging, loose insulation.

• Do NOT install against vapor barriers or exposed insulation.

C

D

A

B

14 in.

(356mm)

A A

WARNING

Do NOT use this heater if any part has been under water.

Immediately call a qualifi ed service technician to inspect the heater and to replace any part of the control system which has been under water.

WARNING

Fire Risk

• Comply with all minimum clearances to combustibles as specifi ed.

Failure to comply may cause fi re.

14 in.

(356mm)

1 in. (26mm) min.

Model

SILH50E

Series

SILH60E

Series

A in.

36-1/4 mm 921 in.

41-1/8 mm 1045

Figure 3.1 Heater Locations

B

45

1143

50

1270

C D

22-1/2 31-7/8

572 810

25

635

35-3/8

899

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05 7

C. Framing

Figure 3.2 shows a typical framing (using 2 x 4 lumber) of the heater, assuming combustible materials are used. All required clearances to combustibles around the heater must be adhered to.

14 in.

(356 mm)

A*

B*

(CEILING)

30 in. min.

(762 mm)

3/4 in. - 12 in.

(19 mm - 305 mm)

(header height)

C

Mantel height listed is measured from the BASE of the heater.

Model

SILH50E

Series

SILH60E

Series

A B C in.

36-1/4 31-1/4 31-1/2 mm 921 794 in.

41-1/4 34-7/8 mm 1048 886

800

35

889

*If using the PBT or BKT Cabinet Trim Kits,

increase the width (A) by 1-1/4 in. (32 mm)

and header height (B) by 5/8 in. (16 mm)

Figure 3.2 Framing the Heater

8 Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

4

Wiring

WARNING

Shock Risk

Improperly grounded outlets could cause electrical shock.

• Always use properly grounded, fused and polarized outlets.

• Always use ground fault protection where required by electrical code.

WARNING

Shock Risk

Fire Risk

Improperly protected power cords could cause electrical shock or fi re.

• Do not pinch the cord or lay against a sharp object.

• Do not cover the cord with carpeting, throw rugs or runners.

• Secure and arrange cord to avoid a tripping hazard.

Note: Follow all national and local electrical codes.

Note: This heater must be electrically wired and grounded in accordance with local codes or, in the absence of local codes, with National Electric Code ANSI/NFPA 70-latest edition or the Canadian Electric Code, CSA C2.1 as appropriate.

All wiring must be done by a qualifi ed electrician.

Use appropriate wire to meet local and national codes for rated power consumption.

WARNING

Shock Risk

Improperly grounded outlets could cause electrical shock.

• Always use properly grounded, fused and polarized outlets.

• Always used ground fault protection where required by electrical code.

CAUTION

Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and dangerous operation. Verify proper operation after servicing.

CAUTION

Disconnect remote controls during your extended absence.

This will prevent accidental operation of the heater.

A. 120VAC Wall Outlet Installation

• The heater is The heater is wired from factory with a polarized plug.

• For ease of electrical hook up, you may wish to install the heater near an existing outlet. A 15 amp, 120 volt circuit is required. A dedicated circuit is preferred but not essential in all cases. A dedicated circuit will be required if, after installation, the circuit trips or fuse blows on a regular basis when the heater is operated. Additional appliances on the same circuit may exceed the current rating of the circuit breaker.

• Before plugging heater into wall outlet, make sure all control switches are in the “OFF” position. To access the controls, lift up on the lower grille panel and rotate it forward.

• If the power cord is not being used, go to Step B below. If the cord does not reach the outlet, a No. 16-AWG minimum wire size extension cord rated for a minimum of 1875 watts may be used.

B. 120VAC Hardwire Installation

(Minimum 14 gauge two conductor wire, non-metallic sheathing with ground.)

• Turn off circuit breaker.

• Remove access knockout located on the right side of heater.

• Disconnect black and white wires between the heater and plug. Remove the power cord from the cover plate.

Remove the electrical knockout and install the cable clamp

(not provided) onto hole. Remove the connectors on the wires from the heater and strip them back 1/2 in.

• Feed 8 in. of service wire through cable clamp (not provided) and secure.

• Connect black and white wires of the heater to the black and white wires from the service. Connect green

(ground) wire from heater to the ground of the service.

See Figure 4.1.

• Wall switch wiring (see below) is to be done at this time.

• Cover access hole with a 4 in. cover plate (not provided) if required.

• Remove the protective cover by cutting the tape located on the outer perimeter.

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05 9

C. 240VAC Hardwire Installation

(Minimum 14 gauge three conductor wire, non-metallic sheathing with ground.)

D. Wall Switch Wiring (12VDC)

*Do not connect wires to 120/240VAC* (hardwired heaters only)

• Turn off circuit breaker.

• Remove access knockout located on right side of heater.

• Disconnect black and white wires between the heater and plug. Remove the power cord from the cover plate.

Remove the electrical knockout and install the cable clamp (not provided) onto the cover plate. Remove the connectors on the wires from the heater and strip them back 1/2 in.

• Feed 8 in. of service wire through cable clamp (not provided) and secure.

• Connect black, white and red wires of the heater to the black, white and red wires from the service. Connect green

(ground) wire from heater to the ground of the service. See

Figure 4.1.

• Wall switch wiring (see below) is to be done at this time.

• Cover access hole with a 4 in. cover plate (not provided) if required.

• Remove the protective cover by cutting the tape located on the outer perimeter.

• Turn off circuit breaker.

• Remove access knockout located on right side of heater.

• Feed 8 in. of wire for the wall switch through the cable clamp and secure. Low voltage wire can be used for the wall switch connection. It is recommended to only go 10 ft from the heater to the wall switch.

• Locate the light blue (wall switch) wires in the heater.

Connect one wall switch (blue) wire to wire for switch and connect the other wall switch (blue) wire to the other wire for switch.

• Cover access hole with a 4 in. cover plate (not provided) if required.

• Run the wall switch wire to the wall box and connect to a wall switch (WSK-21 & WSK-21-W).

LAMP

120VAC

LAMPS

LAMP

FLAME MOTOR

R2

SPEED CONTROL

B A

-12VDC

DIMMER

B

A

+

12VDC

SUPPLY

OPTIONAL

REMOTE OR

WALL ON/OFF

SWITCH

REMOTE

HEAT

CONTROL

D1

DIODE

THERMOSTAT

RELAY

HEAT SWITCH

WHITE

GROUND

NEUTRAL

120VAC 60Hz

LINE1 HOT

120VAC 60Hz

240VAC 60Hz

LINE2 HOT

120VAC PLUG or 120/240VAC HARD WIRED

POWER

-12VDC BLACK

RED

120VAC

BLOWER

HIGH LIMIT HEATER1

BLOWER

BLACK

HIGH LIMIT

240VAC

RED

HEATER1

HEATER2

3 PIN

WIRING

HARNESS

120VAC - 240VAC 60HZ SPLIT-PHASE

POWER NEUTRAL MUST NOT

CONNECT TO VIRTUAL

NEUTRAL OF HEATERS OR

BLOWER IN 240VAC VERSION

Figure 4.1 120V/240V Wiring Diagram

10 Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

5

Heater Preparation

Note: Follow all national and local electrical codes.

A. Secure and Level the Heater

Note: Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high traffi c areas.

WARNING

Fire Risk!

• Prevent contact with sagging, loose insulation.

• Do NOT install against vapor barriers or exposed insulation.

WARNING

Shock Risk

Improperly grounded outlets could cause electrical shock.

• Always use properly grounded, fused and polarized outlets.

• Always use ground fault protection where required by electrical code.

The diagram shows how to properly position, level, and secure the heater (see Figure 5.1). Nailing tabs are provided to secure the heater to the framing members.

• Place the heater into position.

• Level the heater from side to side and front to back.

• Shim the heater as necessary.

• Bend out nailing tabs on each side.

• Keep nailing tabs fl ush with the framing.

• Secure the heater to the framing by using nails or screws through the nailing tabs.

WARNING

Shock Risk

Fire Risk

Improperly protected power cords could cause electrical shock or fi re.

• Do not pinch the cord or lay against a sharp object.

• Do not cover the cord with carpeting, throw rugs or runners.

• Arrange and secure cord to avoid a tripping hazard.

WARNING

Fire Risk

Nailing Flanges

(both sides)

• Do not install or operate damaged heater.

• Do not modify heater.

• Installation other than as instructed by Hearth & Home

Technologies Inc. is strictly prohibited.

• Do not operate the heater without fully assembling all components.

• Installation and/or use of any component part not approved by Hearth & Home Technologies.

Hearth & Home Technologies disclaims any responsibility for, and the warranty and agency listing will be voided by the above actions.

Figure 5.1 Proper Positioning, Leveling and Securing Heater

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05 11

6

Finishing

A. Finishing Material

Material which is made of or surfaced with wood, compressed paper, plant fi bers, plastics, or any material capable of igniting and burning, whether fl ame proofed or not, plastered or not plastered.

Note: Finishing materials are normally installed behind the nailing fl anges or up to the sides of the nailing fl anges.

Allow room for the front to be added and the heater to be anchored.

Material which will not ignite and burn. Such materials are those consisting entirely of steel, iron, brick, tile, concrete, slate, glass or plasters, or any combination thereof.

1/2 in.

(13 mm)

Combustible

Finishing

Material

(top view) stud

Grilles appliance face combustible material drywall

Figure 6.2 Finishing-Top View (120V)

Figure 6.1 Finishing Materials

B. Finishing Checklist

• Power supply service must be either completed or placed within the heater prior to fi nishing to avoid reconstruction.

Wall switch wires (hardwired heaters only) must also be completed to avoid reconstruction. See Section

“4. Wiring”.

material cover the black outer surface by 1/2 in. on the 120V heaters only. See Figure 6.2.

material cover the black outer surface on 240V heaters. See Figure 6.3

• Grilles and air openings cannot be covered in any circumstances.

• Noncombustible material may cover all black outer surfaces. Grilles and air openings may not be covered.

• Protective cover may stay on during framing, but must be removed before fi nal fi nishing. Once fi nal fi nishing has been completed, the protective cover can be used to protect heater until fi nal installation is complete.

(top view) appliance face combustible material

Figure 6.3 Finishing-Top View (240V) stud drywall

Note: The heater is a zero clearance fi replace and may be fi nished with combustible or noncombustible fi nishing materials.

When using paint or lacquer to fi nish the mantel, they must be heat-resistant to prevent discoloration.

12 Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

C. Mantel

(CEILING)

30 in. min.

(762 mm)

3/4 in. - 12 in.

(19 mm - 305 mm)

Model A

SILH50E Series in.

31-1/2 mm

SILH60E Series in.

mm

800

35

889

Figure 6.4 Mantel Specifi cations

A

Mantel height listed is measured from the BASE of the heater.

WARNING

Fire Risk

Do NOT obstruct air inlet or outlet grilles.

Do NOT modify grilles.

• Modifying or covering grilles could cause temperature rise and fi re hazard.

Finishing materials must not interfere with:

• Air fl ow through grilles or louvers

• Operation of louvers or doors

• Access for service

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05 13

7

Heater Setup

A. Remove Shipping Materials

Cut and discard ties securing the logs to the grate and bundling the fi rescreen. Remove screws holding ember bed shipping tabs in place (located in front of ember bed). Remove tabs and discard. Replace screws.

B. Clean Heater

The heater was cleaned at the factory but dust may have accumulated during shipping.

• Vacuum fi rebox area and wipe acrylic panel (in back of fi rebox) with a dry, lint-free cloth or paper towel. DO NOT

USE GLASS CLEANER!

It will ruin the acrylic panel.

• Remove all fi ngerprints and smudges from the front trim and glass doors to avoid permanently burning them into the fi nish.

C. Accessories

Refer to the instructions included with the accessory.

14 Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

8

Operating Instructions

WARNING

Fire Risk

• Do not operate heater before reading and understanding operating instructions.

Failure to operate heater properly may cause fi re.

A. Manual Controls

Access Controls

• Controls are located behind the lower grille panel. To access the controls, lift up on the lower grille panel and rotate it forward.

Function of Manual Controls

- It is recommended that during long periods of nonusage that the main power switch is turned to the “OFF” position.

• Flame/Ember Bed Intensity Control

- Turn the control knob clockwise to increase the intensity.

- Turn the control knob counter-clockwise to reduce the intensity.

• Flame/Ember Bed Motion Control

- Turn the control knob clockwise to increase the motion.

- Turn the control knob counter-clockwise to reduce the motion.

- The heater/blower assembly will operate only if the switch is turned on.

- When the heater/blower assembly switch is in the

“OFF” position, the heater can operate with fl ame but no heat.

- Main power switch is used to provide power to all controls. When the main power switch is on, the heater is turned on by the manual control on the heater, the remote control (optional) and/or the wall switch

(optional).

- When the main power switch is off, the manual switches, remote control and wall switch will not work.

MOTION

HEATER/BLOWER ASSEMBLY SWITCH

MOTION

HEATER

INTENSITY THERMOSTAT

THERMOSTAT

INTENSITY

MAIN

POWER

MAIN POWER SWITCH

LEARN

LEARN

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05 15

WARNING

HOT! DO NOT TOUCH.

SEVERE BURNS MAY RESULT.

CLOTHING IGNITION MAY RESULT.

Glass and other surfaces are hot during operation and cool down.

• CAREFULLY SUPERVISE children in same room as heater.

• Alert children and adults to hazards of high temperatures.

• Do NOT operate with protective barriers removed.

• Keep clothing, furniture, draperies and other combustibles away.

B. Hand Held Remote Control Transmitter

• The RCE-HTL-B is an optional accessory listed with the

Crestfi re Series heaters.

• The transmitter is a radio frequency remote control. The frequency can be found on the back side of the transmitter.

The range of the transmitter is approximately 20 ft from heater.

• When the remote LED light is RED, the heater has been turned on or off by the remote transmitter. The manual controls located on the dashboard will override any other external controls (remote control/wall switch) used to operate the heater.

• Hand Held Remote Transmitter/Heater Initialization

- The transmitter operates on a 12V battery (included) made specifi cally for remote controls and electronic lighters. Install the 12V battery supplied with the heater into the battery compartment of the hand held remote transmitter. It is recommended that alkaline batteries always be used for longer battery life and maximum operational performance. If the signal light does not illuminate (when it normally would), check the position of the transmitter’s battery.

- Initialization only has to be done once.

- Turn the main power switch on.

- Locate the LEARN button on the dashboard. The

LEARN button is located behind the lower grille/panel.

To push the button, use a blunt object (such as a pencil).

- Push the button in and release. The heater will beep.

- Push and hold either the ON or OFF button on the hand held remote transmitter. A beep will indicate heater and remote have been initialized.

CAUTION

O d o r s a n d v a p o r s r e l e a s e d d u r i n g i n i t i a l operation.

• Curing of high temperature paint.

• Open windows for air circulation.

Odors may be irritating to sensitive individuals.

WARNING

Fire Risk

All electric heaters have hot and arcing or sparking parts inside.

and other fl ammable vapors and liquids clear of heater.

to heater.

• Keep all such liquids well away from the heater while it is in use.

Combustible materials may ignite.

16 Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

- The hand held remote transmitter is only an ON/OFF control. When the transmitter is active, the remote

LED light will be RED. Upon initial use, there may be a delay of three seconds before the remote receiver will respond to the transmitter. This is part of the system’s design.

- With the main power switch (located on the heater system) in the “ON” position, press the ON button on the hand held remote transmitter to turn on the heater.

The transmitter does not control/change the other switches or controls located on the heater. Features of the heater (fl ame motion and heater system) will remain in their last set position. If you would like to change the setting you will have to access the manual controls (located on the heater) to set the desired position.

- To turn off the heater, press the OFF button on the hand held remote transmitter.

D. FCC Requirements

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio or TV technician for help.

Canadian Equipment Requirements

This digital apparatus does not exceed the Class A/Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian

Department of Communications.

C. Wall Switch Control

(hardwired heaters only) (WSK-21 & WSK-21-W)

• T h e w a l l s w i t c h w i r i n g c a n b e f o u n d i n t h e

Section “4. Wiring”.

• The wall switch has an operating voltage of 12VDC, do not hook up to 120/240VAC. For installations you can use 24AWG thermostat wire connected to a standard wall switch. It is recommended not to exceed 15 ft of wire from heater.

• With the main power switch (located on the dashboard) in the “ON” position, the wall switch can turn the heater on and off. The wall switch does not control the other switches or controls located on the dashboard. Features of the heater (fl ame motion and heater/blower assembly) will remain in their last set position. If you would like to change the setting, you will have to access the manual controls

(located on the heater) to set the desired position.

• The heater must be turned on and off by the wall switch.

This device complies with RSS-210 of Industry and Science

Canada. Operation is subject to the following two conditions:

1) This device may not cause interference and 2) this device must accept any interference, including interference that may cause undesired operation of the device.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to

Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05 17

9

Troubleshooting

A. Troubleshooting Guide

Issues

Heater doesn’t turn on with the main switch or remote transmitter.

Possible Causes

1. Power switch is off.

2. Circuit breaker is tripped

Heater is on, but no fl ame or low fl ame intensity.

Flames are frozen.

3. Heater is unplugged from wall outlet.

4. Loose wiring.

1. The bulbs are burned out

2. Loose wiring.

1. Loose wiring.

2. Flame element is not attached to the motor.

3. Motor is defective.

Excessive noise in the lower portion of the heater.

Heater/blower assembly doesn’t come on.

1. Flame element isn’t seated properly.

2. Motor is defective.

1. Heater/blower assembly switch is off.

2. Thermostat is set too low.

3. Heater/blower assembly is overheated.

Fan runs but not heat is put out.

Heater element is on but fan doesn’t run.

4. Loose wiring.

1. Loose wiring.

2. Bad heating element.

1. Loose wiring.

2. Fan is defective.

1. Thermostat is set too high.

The heater/blower assembly doesn’t turn off.

Excessive noise in upper portion of the heater.

Remote control doesn’t work.

Odor.

1. Build up of dirt on the fans.

2. Heater fan is defective.

1. Remote is out of range.

2. Low batteries.

The heater may emit a slight, harmless odor when fi rst used. This is a normal condition caused by initial heating of the internal parts and will not occur again.

Solutions

1. Turn the power switch to the “ON” position.

2. May need to put the heater on a dedicated service or reduce the number of appliances on the circuit.

3. Plug the cord into an outlet.

4. Check all wiring for loose connections.

1. Replace the bulbs.

2. Check all wiring for loose connections.

1. Check all wiring for loose connections.

2. Reattach the fl ame element to the motor.

3. Replace the motor.

1. Reinstall the fl ame element.

2. Replace the motor.

1. Turn the heater switch to the “ON” position.

2. Move the thermostat knob clockwise until you hear a

“click”.

3. The heater/blower assembly is protected by a thermal cutout switch. Shut off all heater switches on the dashboard including the main power switch. Wait 5 minutes, then turn the heater on.

4. Check all wiring for loose connections.

1. Check all wiring for loose connections.

2. Replace the heater/blower assembly.

1. Check all wiring for loose connections.

2. Replace the heater/blower assembly.

1. Move the thermostat knob counter-clockwise until you hear a “click”.

1. Clean all fans.

2. Replace the heater/blower assembly.

1. Move remote closer to the heater.

2. Replace the batteries.

18 Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

10

Maintenance and Service

A. Cleaning the Firebox and Control Compartment

Keep the fi rebox, control compartment and heater system clean. Clean by brushing and vacuuming at least once a year. To access the control compartment, follow the instructions for replacing the light bulbs. Follow the heater system maintenance instructions to access the heater system. Failure to do this may shorten the fan’s life. Always disconnect power before performing any cleaning or maintenance.

B. Cleaning the Glass Doors and Back Acrylic

Panel

The acrylic panel is cleaned in the factory during the assembly process. During shipment, installation, handling, etc., the acrylic panel surface may collect dust particles. These can be removed by buffi ng lightly with a clean dry cloth.

To remove fi ngerprints or other marks, the acrylic panel can be cleaned with a damp cloth using a mild soap and water solution. DO NOT USE GLASS CLEANER! IT WILL RUIN

THE ACRYLIC PANEL! The acrylic panel should be completely dried with a lint free cloth or paper towel.

In the event of acrylic panel breakage, vacuum all remaining pieces with a shop vac. DO NOT VACUUM IF PIECES

ARE HOT! Replace acrylic panel with a panel ordered direct or through your local distributor only. Never use substitute material.

C. Replacing the Light Bulbs

The light bulbs will need to be replaced when the fl ame and/ or ember bed is dark on one side. Replace the bulbs with

75 watt halogen bulbs with mini-candelabra base. Do not exceed 75 watts per bulb. Light bulbs can be purchased at local hardware, lighting stores, online or by phone. Sylvania model 75Q/CL/MC/RP or Satco model S3157 are recommended.

• Turn off circuit breaker or unplug heater before replacing the light bulbs.

• Open the lower grille panel to view the dashboard on the heater (the lower grille may need to be removed).

• Remove the four outer screws. See Figure 10.1.

• Pull dashboard towards you to expose the light compartment (the light compartment does not need to be pulled all of the way out of the heater).

• Carefully remove burned out bulb from light socket. Place new bulb in socket. Follow directions on light bulb package for handling requirements.

• Slide dashboard back into heater and make sure all wires are inside heater.

• Reinstall the four screws removed earlier.

• Turn on circuit breaker or plug heater back into wall outlet.

WARNING

Shock Risk

Burn Risk

Cleaning, performing maintenance or moving this electric heater without disconnecting power and allowing the heater to cool could create a shock or burn hazard.

• Turn controls to “OFF”.

• Remove plug from outlet or turn off the circuit breaker to the heater.

WARNING

Burn Risk

Accidental burning of the skin could occur.

• Allow at least 15 minutes for the light bulbs to cool before touching them.

Remove Screws

Bulbs

Remove Screws

Figure 10.1 Replacing the Bulbs

CAUTION

Handle glass assembly with care.

When cleaning glass door:

• Avoid striking, scratching or slamming glass.

• Do NOT use abrasive cleaners.

• Use a hard water deposit glass cleaner on white fi lm.

• Do NOT clean glass when it is hot.

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05 19

D. Heater/Blower Assembly Maintenance

• Turn off the circuit breaker/unplug the heater before servicing the heater/blower assembly.

• Allow heater to cool before removing.

• Open the lower grille panel to view the dashboard on the heater (the lower grille may need to be removed).

• Remove the four outer screws. See Figure 10.2.

• Pull dashboard towards you to expose the light compartment (the light tray does not need to be pulled all of the way out of the heater).

• Reach into the back of the left rear corner of the light tray and unplug wire harness from connector. To remove plug, squeeze both sides and pull.

• Remove the hood by pulling it straight out.

• Remove the upper grille panel/door front by lifting it up and out.

• Remove the four outer screws. See Figure 10.2.

• Pull the heater/blower assembly out of heater.

• Slide the heater/blower assembly back into the heater, making sure that the wires do not touch the heater/blower assembly housing.

• Once the front of the heater/blower assembly is fl ush with heater, reinstall the four screws removed earlier.

• Replace the upper grille panel and hood.

• Plug the wire harness back into the connector in the back of the left rear corner of the light tray.

• Slide dashboard back into heater and make sure all wires are inside heater.

• Reinstall the four screws removed earlier.

• Turn on the circuit breaker or plug the heater back into the wall outlet.

Remove

Outer

Screws

Figure 10.2 Installing Heater/Blower Assembly

E. Maintenance Task List

Inspect

Glass Doors

Maintenance Tasks

1. Inspect glass panels for cracks. Replace if this condition is present.

2. Confi rm there is no damage to glass or glass frame. Replace as necessary.

3. Clean glass using a non-abrasive cleaner such as Brasso©.

Circulation Compartment 1. Remove any foreign objects.

2. Verify unobstructed air circulation.

20 Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

11

Reference Materials

A. Heater Dimensions

16-7/8 in.

(429 mm)

36 in.

(914 mm)

14 in.

(356 mm) 17-1/4 in.

(438 mm)

31-1/8 in.

(791 mm)

SILH50E/SILH50EV/SILH50ENH

30 in.

(762 mm)

31 in.

(787 mm)

3-1/8 in.

(79 mm)

6-1/2 in.

(165 mm)

22 in.

(559 mm)

41 in.

(1041 mm)

14 in.

(356 mm)

20-7/8 in.

(530 mm)

36-1/8 in.

(918 mm)

SILH60E/SILH60EV/SILH60ENH

33-5/8 in.

(854 mm)

34-5/8 in.

(879 mm)

3-1/8 in.

(79 mm)

6-1/2 in.

(165 mm)

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05 21

B. Optional Components

SIGNAL

LIGHT

ON/OFF

BUTTONS

ON

OFF

12V

BATTERY

COMPARTMENT

FRONT

RCE-HTL-B

Remote Control

BACK

DM1031 DM1036

DM1031B DM1036B

DM1031S DM1036S

Bi-fold Glass Doors

WSK-21

WSK-21-W

Wall Switch Kit

Fronts

(left) (right)

RF50E (SILH50E Series)

RF60E (SILH60E Series)

Side Refractory

RF36EH

Refractory

(SILH60E Series Only)

22

NXT-AMD 70

(SILH60E Series only)

FFNXT70-PWT

(SILH60E Series only)

NXT-BFMD 70

(SILH60E Series only)

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

Trim Kits

PBT-550 (SILH50E Series)

BKT-550 (SILH50E Series)

PBT-6 (SILH60E Series)

BKT-6 (SILH60E Series)

Cabinet Trim

PB = Polished Brass Finish

BK = Black Finish

Surrounds

TKE31B/S (SILH50E Series)

TK302B/S (SILH60E Series)

TKE1B/S (SILH50E Series)

TK6B/S/PT/BN (SILH60E Series)

B - Brass Finish

S - Stainless Steel Finish

PT - Pewter Finish

BN - Brushed Nickel Finish

VTS-550 (SILH50E Series)

VTS-550-BK (SILH50E Series)

VTS-36 (SILH60E Series)

VTS-36-BK (SILH60E Series)

Quick Tile Black and Brass Surrounds no suffi x = Polished Brass Finish

BK = Black Finish

Flush Surrounds

(chase installations only)

SILH50E Series SILH60E Series

ROF44SB_*

MVF44SB_*

PLF44SB_*

ROF48DB_*

MVF48DB_*

PLF48DB_*

* O = Unstained Oak

* P = Primed

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05 23

Marble Lux

Marble Lux

SILH50E Series SILH60E Series

VML-550-G

VML-550-BG

VML-550-BK

VML-36-G

VML-36-BG

VML-36-BK

24 Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

C. Service Parts

Service Parts

Exploded Parts Diagram

SILH50E Series & SILH60E Series

SILHOUETTE

Beginning Manufacturing Date:3/24/03

Ending Manufacturing Date: Active

6

2

1

5

8

7

4

3

16

15

9

10

11

11 - Light Tray Assembly

12

13

14

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05 25

# Description of Part

5 Door Track

10 Door Pivot Clip

Black Paint

Refl ective Flame Decal

11 Light Tray Assembly

13 Halogen Light

14 Motor w/Vinyl Cover Assy

12 Flame Element Kit

9 Screen & Rod Assy

3 Grate/Ember Bed Assy

Installation Manual

1 120VAC Heater Assy

1 240VAC Heater Assy

Electric Log Assy

Light Shield

4 Rock Retainer

16 Lenticular Lens

15 Acrylic Panel

Shoulder Screw

7 Black Louver Assy

6 Top Grille Assy

8 Hood

2 Upper Glass Retainer

Service Parts

Service Parts List

SILH50E Series & SILH60E Series

SILHOUETTE

Beginning Manufacturing Date: 3/24/03

Ending Manufacturing Date: Active

SILH50E Series SILH60E Series Qty.

4030-321

31527

15425

31527

1

1

4021-014

4021-190

4030-020

33961

4030-883

4021-014

4021-190

4030-020

33961

4030-883

1

1

1

2

1

4030-200

4030-050

4030-091

4030-155

4030-043

4030-049

4030-055

4030-108

4030-219

4030-840

4038-810

501-836

4030-047

4030-048

4030-224

4030-218

4030-200

4030-033

4030-094

4030-155

4030-043

4030-049

4030-055

4030-108

4030-157

4030-808

4030-899

501-836

25016

26637

4030-138

4030-146

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

1

26 Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

D. Limited Warranty

Hearth & Home Technologies Inc.

1915 W. Saunders Street

Mt. Pleasant, Iowa 52641 www.heatilator.com

Hearth & Home Technologies Inc. (HHT) Electric Fireplaces are tested and inspected prior to shipment and are guaranteed from defect to the purchaser of each new product. Any part which proves to be defective in material or workmanship under normal use within one year will be repaired or replaced without charge.* The Company will not be responsible for any expense incurred for installation, removal from service, or transportation costs. Any such defect should be brought to the attention of the Dealer where the product was purchased and is authorized to repair or replace within the terms of this warranty.

The Company’s only obligation under this warranty will be at its sole option to repair or replace any part proving defective or to refund the purchase price thereof.

The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use of or inability to use the product.

The warranty will not apply if, in the sole judgment of the Company, damage or failure has resulted from accident, alteration, misuse, abuse, incorrect installation, or operation on an incorrect power source.

The foregoing is in lieu of all other warranties expressed, implied, or statutory, and the Company neither assumes, nor authorizes any person to assume for it any other obligation, or liability in connection with said product.

*Light bulbs are not covered in the warranty.

How to Obtain Service.

To obtain service under this warranty you must:

1. Send written notice of the claimed condition to Heatilator Technical Service Department, Hearth &

Home Technologies Inc., 800 W1915 W. Saunders St., Mt. Pleasant IA 52641.

2. Provide proof of purchase, model number, serial number, and manufacturing date code to HHT.

3. Provide HHT reasonable opportunity to investigate the claim, including reasonable opportunity to inspect the Appliance prior to any repair or replacement work and before the Appliance or any component of the Appliance has been removed from the place of original installation.

4. Obtain HHT’s consent to any warranty work before the work is done.

ADDITIONAL INFORMATION. If you would like information on current Heatilator products or want to locate a dealer in your area, call 1-00-927-6941.

©2003 Heatilator® is a Registered Trademark of Hearth & Home Technologies Inc.

Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05 27

E. Contact Information

Hearth & Home Technologies Inc.

1915 W. Saunders Street

Mt. Pleasant, Iowa 52641 www.heatilator.com

Please contact your Heatilator dealer with any questions or concerns. For the number of your nearest Heatilator dealer, please call 1-800-927-6841.

– NOTES –

CAUTION

DO NOT DISCARD THIS MANUAL

operating understand a n d m a i n t e n a n c e a n d f o l l o w t h e s e instructions included.

instructions for safe i n s t a l l a t i o n a n d operation.

party responsible for use and operation.

DO

DISCARD

NOT

This product may be covered by one or more of the following patents: (United States) 4593510, 4686807, 4766876,

4793322, 4811534, 5000162, 5016609, 5076254, 5113843, 5191877, 5218953, 5263471, 5328356, 5341794, 5347983,

5429495, 5452708, 5542407, 5601073, 5613487, 5647340, 5688568, 5762062, 5775408, 5890485, 5931661, 5941237,

5947112, 5996575, 6006743, 6019099, 6048195, 6053165, 6145502, 6170481, 6237588, 6296474, 6374822, 6413079,

6439226, 6484712, 6543698, 6550687, 6601579, 6672860, 6688302B2, 6715724B2, 6729551, 6736133, 6748940,

6748942, D320652, D445174, D462436; (Canada) 1297749, 2195264, 2225408; or other U.S. and foreign patents pending.

28 Heatilator • SILHOUETTE Series Electric Fireplace • 4030-155 Rev K • 04/05

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