Cisco FindIT Network Probe Quick Start Guide | Manualzz
Cisco FindIT Network Manager and Probe Quick Start Guide, Version
2.1
First Published: 2020-03-05
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CONTENTS
CHAPTER 1
Cisco FindIT Network Management Overview 1
About Cisco FindIT Network Management
1
Audience 1
Related Documents 1
Terminology 2
CHAPTER 2
Performing Initial Setup for the Manager 5
Performing Initial Setup for the Manager 5
CHAPTER 3
Performing Initial Setup for the Probe 11
Performing Initial Setup for the Probe 11
CHAPTER 4
Setting Up the Network 15
Setting Up the Network for Manager 15
Setting Up Network Plug and Play 18
Configuring the Network 19
CHAPTER 5
Frequently Asked Questions 23
General FAQs 23
Discovery FAQs 23
Configuration FAQs 24
Security Consideration FAQs 24
Remote Access FAQs 27
Software Update FAQs 28
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Contents
Cisco FindIT Network Manager and Probe Quick Start Guide, Version 2.1
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CHAPTER
1
Cisco FindIT Network Management Overview
This chapter contains the following sections:
• About Cisco FindIT Network Management , on page 1
• Audience, on page 1
• Related Documents, on page 1
• Terminology, on page 2
About Cisco FindIT Network Management
Cisco FindIT Network Management provides tools that help you monitor and manage your Cisco 100 to 500
Series network. FindIT Network Management automatically discovers your network, and allows you to
configure and monitor all supported Cisco 100 to 500 Series devices such as Cisco switches, routers, and
wireless access points. It also notifies you the availability of firmware updates, and about any devices that are
no longer under warranty or covered by a support contract.
FindIT Network Manager is a distributed application which is comprised of two separate components or
applications: one or more Probes referred to as FindIT Network Probe and a single Manager called FindIT
Network Manager.
An instance of FindIT Network Probe is installed at each site in the network, performs network discovery and
communicates directly with each Cisco device. A single instance of FindIT Network Manager is installed at
a convenient location in the network and each Probe is associated with the Manager. From the Manager
interface, you can get a high-level view of the status of all the sites in your network, or concentrate on a single
site or device to see information specific to that site or device.
Audience
This guide is primarily intended for network administrators who are responsible for Cisco FindIT Network
Management software installation and management.
Related Documents
The documentation for Cisco FindIT Network Manager & Probe is comprised of a number of separate guides.
These include:
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Cisco FindIT Network Management Overview
Terminology
• Quick Start Guide (this document)—This guide provides details on performing the initial setup for
FindIT Network Manager & Probe using the most commonly selected options.
• Installation Guides
The following table lists all the installation guides of FindIT software that can be deployed on different
platforms. Refer the path provided in the location column for details:
Supported Platforms
Location
Amazon Web Services
Cisco FindIT Network Manager & Probe Installation Guide for Amazon Web
Services
Oracle VirtualBox
Cisco FindIT Network Manager & Probe Installation Guide for Oracle
VirtualBox
Microsoft Hyper-V
Cisco FindIT Network Manager & Probe Installation Guide for Microsoft
Hyper-V
VMWare vSphere,
Cisco FindIT Network Manager & Probe Installation Guide for VMWare
Workstation and Fusion
Ubuntu Linux (Manager Cisco FindIT Network Manager & Probe Installation Guide for Linux
and Probe) and
Raspbian Linux (Probe
only)
• Administration Guide—This is a reference guide that provides details about all the features and options
provided by the software and how they may be configured and used. Refer to Cisco FindIT Network
Manager and Probe Administration Guide.
Terminology
Term
Description
Hyper-V
A virtualization platform provided by Microsoft Corporation.
Open Virtualization Format (OVF)
A TAR archive containing one or more virtual machines in OVF
format. It is a platform-independent method of packaging and
distributing Virtual Machines (VMs).
Open Virtual Appliance or Application Package that contains the following files used to describe a virtual
(OVA) file
machine and saved in a single archive using .TAR packaging:
• Descriptor file (.OVF)
• Manifest (.MF) and certificate files (optional)
Raspberry Pi
A very low cost, single board computer developed by the Raspberry
Pi Foundation. For more information, see
https://www.raspberrypi.org/.
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Cisco FindIT Network Management Overview
Terminology
Term
Description
Raspbian
A Debian-based linux distribution optimized for the Raspberry Pi.
For more information, see https://www.raspbian.org/.
VirtualBox
A virtualization platform provided by Oracle Corporation.
Virtual Hard Disk (VHD)
Virtual hard disk is a disk image file format for storing the complete
contents of a hard drive.
Virtual Machine (VM)
A virtual computing environment in which a guest operating system
and associated application software can run. Multiple VMs can
operate on the same host system concurrently.
• VMWare ESXi
A virtualization platform provided by VMWare Inc.
• VMWare Fusion
• vSphere Server
• VMWare Workstation
vSphere Client
User interface that enables users to connect remotely to vCenter
Server or ESXi from any Windows PC. You can use the primary
interface for vSphere Client to create, manage, and monitor VMs,
their resources, and the hosts. It also provides console access to
VMs.
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Cisco FindIT Network Management Overview
Terminology
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CHAPTER
2
Performing Initial Setup for the Manager
This chapter contains the following sections:
• Performing Initial Setup for the Manager, on page 5
Performing Initial Setup for the Manager
There are a few configuration tasks that should be performed to ensure that the Manager meets your
requirements.
Configuring Basic System Settings on the VM Image or AWS instance
To configure basic system settings such as IP addressing and time settings for the Manager, do the following:
1. Connect to the console of the Manager using the appropriate tools for your hypervisor if using a virtual
machine, or by connecting to your AWS instance using SSH
2. If using a virtual machine, log in using the default username and password set to: cisco. For an AWS
instance, use the key pair you specified when the instance was created, and the username: cisco.
You will be required to change the password for the cisco account immediately after logging in. The new
password should be a complex, non-dictionary word using a mixture of character types.
3. Enter the command sudo config_vm to perform the initial configuration. When prompted, enter the
password for the cisco account. The config_vm utility will prompt you with a series of steps to change
the platform settings.
4. First you will be prompted to change the hostname for the Manager. The hostname is used to identify the
Manager in Bonjour advertisements and in the FindIT user interface. Choose a meaningful name here, or
you may skip this step to keep the default hostname.
Note
This step is not available with FindIT Network Manager for AWS
5. Next you will be prompted to change the web server ports. If these ports are changed from the default
values, it may also be necessary to change firewall settings in your network, or security group settings in
AWS.
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Performing Initial Setup for the Manager
6. Next you will be prompted to configure the network interface. The options here are static and dhcp (the
default). If you select static, you will be prompted for IP address information, default gateway, and DNS
server addresses. The network interface will be reset if you make changes here.
Note
This step is not available with FindIT Network Manager for AWS. To modify the network configuration, use
the EC2 console in AWS.
7. Next, you will be prompted to configure the time settings for the Manager. You may opt to configure one
or more NTP servers for time synchronization (recommended), and you will be asked to select the timezone.
Note
If the hypervisor in use is VirtualBox and the VirtualBox Guest Additions are installed in the VM, the NTP
service - timesyncd - will not operate.
8. Finally, you will be asked if you wish to change the bootloader password. The bootloader username and
password may be used on the console at system startup to change the system boot process or recover lost
operating system passwords. The default bootloader credentials are username: root and password: cisco.
You may change these settings at any time by re-running the script, or through the web interface at
Administration > Platform Settings.
Launching the Manager User Interface
1. Launch a web browser, such as Google Chrome or Microsoft Edge.
2. In the Address field, enter the IP address or hostname of the Manager and press Enter
3. Enter the default user name: cisco and password: cisco. If you are using FindIT Network Manager
for AWS, the default password is the instance ID. You can view the instance ID in the AWS EC2 console.
.
4. Click Login. You will be prompted to change the password for the cisco account. Ensure that the new
password is at least 8 characters in length contains at least 3 different character classes.
5. Click Next. You will be presented with information about how FindIT Network Manager uses your data
and what information is shared with Cisco. Make any changes necessary and click Finish.
The FindIT Network Manager user interface is displayed.
Create Organizations (Optional)
Organizations are used in FindIT Network Manager to split networks, users, and devices into groups that are
typically administered separately. Each network or device belongs to an organization, and each user can
manage one or more organizations. An organization might represent a customer or a department or a region,
but the use of organizations allows more granular control over who can manage the different parts of the
network. A single organization is created by default when the Manager is installed.
To create a new organization, do the following:
1. Navigate to Administration > Organizations.
2. Click the ✚(plus) icon at the top of the table.
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Performing Initial Setup for the Manager
3. Specify a name for the organization and enter the required details.
4. Enter a name for a new device group that should be used as the default group for newly discovered devices.
The new device group will be created along with the organization.
5. Click Save
6. Repeat steps 1 to 5 for each organization you wish to create.
Creating Users and Changing Passwords
The Manager is initially set up with a single, default username and password.
To add new users, do the following:
1. Navigate to Administration > Users.
2. Click on the ✚(plus) icon at the top of the Users table.
3. In the Add User window displayed, enter the details of the user to be created. Specify whether this user
is an Administrator, Org Administrator, Operator or Readonly. Following are the privileges provided
depending on the type of user
• Administrators have access to all functionality including system management
• Org Administrators have access to all functionality across one or more organizations but do not have
access to the System menus
• Operators have access to all functions within their assigned organizations, but do not have the ability
to manage users. They do not have access to System menus
• Read only users may not make any configuration changes and have only limited access to the
Administration menus and no access to the System menus.
4. Click Save to create the new user.
You may also set up password complexity restrictions on the Users page by selecting the User Settings tab.
New passwords will be required to meet these restrictions.
To change your password, do the following:
1. At the top-right of the user interface, click on your user name to display the drop down menu an select
My Profile. A page is displayed.
2. Click the Reset password link.
3. In the boxes provided, enter your current password, and the new password.
4. Click Save.
Setting Up Licenses
Note
This does not apply to the metered version of FindIT Network Manager for AWS.
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Performing Initial Setup for the Manager
Performing Initial Setup for the Manager
FindIT Network Manager is licensed to use Cisco Smart Licensing. When first installed, the Manager is set
to Evaluation Mode. Evaluation Mode allows up to ten network devices to be managed without restriction,
and allows 90 days to obtain licenses if more than ten devices are being managed. To apply purchased licenses
to the system, you must associate the Manager with a Cisco Smart Account containing sufficient FindIT
licenses for your network.
To associate the Manager with your Smart Account, perform the following steps:
1. Log on to your Smart Account at https://software.cisco.com. Select the Smart Software Licensing link
located under the License section.
2. Select the Inventory page, and if necessary, change the selected virtual account from the default. Then
click on the General tab.
3. Create a new Product Instance Registration Token by clicking on the New Token…. Optionally add a
description and change the Expire After time. Click Create Token.
4. Copy the newly created token to the clipboard by selecting Copy from the Actions drop-down located at
the right of the token.
5. Navigate to the FindIT Network Manager user interface and select Administration > License.
6. Click the Register and paste the token into the field provided. Click OK.
The Manager will register with Cisco Smart Licensing and request sufficient licenses for the number of network
devices being managed. If there are insufficient licenses available, a message will be displayed on the user
interface, and you will have 90 days to obtain sufficient licenses before system functionality is restricted. For
more details on the licensing process, see Managing Licenses in the Cisco FindIT Network Manager and
Probe Administration Guide.
Disabling the Embedded Probe on the VM Image
Note
This does not apply to FindIT Network Manager for AWS.
The virtual machine image for the Manager includes the Probe software for managing devices on the network
local to the Manager. If you do not wish to manage the local network, you may disable the embedded Probe
using the following steps:
1. Navigate to System > Local Probe.
2. Click the toggle switch to disable the embedded Probe.
3. Click Save.
Create Networks (Optional)
You may pre-define network records in the Manager for Probes that you will associate later. Typically, each
network represents a separate site, but you can have multiple networks in the same location. To create a new
network, do the following:
1. Navigate to Network.
2. Click Add Network in the Map View or +(plus) icon in the List View.
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Performing Initial Setup for the Manager
3. Specific a name, organization and default device group for the network.
4. Enter the address of the network into the appropriate fields. If you enter a partial address, a list of potential
matches will be displayed, and you can select the location from the list. Alternatively, you can click on
the location in the map.
5. Click Save.
6. Repeat steps 1 to 5 for each network you wish to create.
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Performing Initial Setup for the Manager
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CHAPTER
3
Performing Initial Setup for the Probe
This chapter contains the following sections:
• Performing Initial Setup for the Probe, on page 11
Performing Initial Setup for the Probe
There are a few configuration tasks that should be performed to ensure that the Probe meets your requirements.
Locating the IP Address of the Probe
To find the IP address being used by the probe, use one of the following methods:
1. The default IP address configuration for the Probe is performed using DHCP. Make sure your DHCP
server is running and can be reached. If no DHCP server is available, the IP address will default to
192.168.1.10.
2. The Probe can be discovered and accessed using the Cisco FindIT Network Discovery Utility that
enables you to automatically discover all supported Cisco devices in the same local network segment as
your computer. You can get a snapshot view of each device or launch the product configuration utility to
view and configure the settings. For more information, see http://www.cisco.com/go/findit.
3. The Probe is Bonjour-enabled and automatically advertises itself using the Bonjour protocol. If you have
a Bonjour-enabled browser, you can find the Probe on your local network without knowing its IP address.
4. If you are using the virtual machine image, you can retrieve the IP address of the Probe from the virtual
machine console. Use your Hypervisor’s management tools to connect to the console of the virtual machine
and log on with the default username: cisco and password: cisco. You will be required to change the
password immediately after logging in. The new password should be a complex, non-dictionary word
using a mixture of character types. A banner will then be displayed showing the current IP address.
If you have installed the Probe on your own Ubuntu or Raspbian Linux installation, you may use the
operating system tools to discover the IP address. For example, you may enter the command ifconfig
at a shell prompt and see a list of interfaces and their addresses displayed.
5. Locate the IP address assigned by your DHCP server by accessing your router or DHCP server. See your
DHCP server instructions for more information.
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Performing Initial Setup for the Probe
Setting Up a Software Probe
A software probe is a probe running in a virtual machine or on a Linux host when there is no manager
application running on the same VM or host.
To set up a software probe, do the following:
1. Launch a web browser, such as Google Chrome or Microsoft Edge.
2. In the Address field, enter the DHCP-assigned IP address and click Enter.
3. Enter the default user name: cisco and password: cisco. Click Login.
4. You will be prompted to change the password for the cisco account. Ensure that the new password is at
least 8 characters in length using at least 3 different character classes. Click Save.
5. Specify the address or hostname of a Manager to connect to and click Next.
6. Your browser will be redirected to the Manager login screen. Login using administrator credentials for
the Manager, and then your browser will be redirected back to the Probe.
7. Choose to either create a new network or to select an existing network from the drop-down provided. If
you choose to create a new network, then specify a name and location for the network in the boxes provided.
You may enter the address of the network into the appropriate fields. If you enter a partial address, a list
of potential matches will be displayed, and you can select the location from the list. Alternatively, you
can click on the location in the map.
8. Click Finish.
Setting up an Embedded Probe on a Cisco 100 to 500 Series Product
The process for associating an embedded probe with a manager changed in version 2.1 from requiring user
interaction to a process that requires explicit configuration on both the Manager and Probe prior to connecting.
This process enables the device hosting the embedded probe to be pre-configured prior to installation, or to
be automatically configured using a zero-touch deployment mechanism such as Network Plug and Play.
Note
If your device is running a version 1.x embedded probe, then use the process described in Settings Up a
Software Probe above
To set up a version 2.1 embedded probe, do the following:
1. Create a new network record for the embedded probe using the steps described in Performing Initial Setup
for the Manager. Take note of the organization name and network name.
2. On the Manager UI, go to the My Profile page using the dropdown at the top right of the screen. Use this
page to create a new Access Key using the Generate Access Key button. You may also use an existing
access key if you prefer.
Note
The access key used for associating an embedded probe with the manager does not need to be a long lived
key. This key only needs to be valid at the time the initial association takes place. Once the probe and manager
are associated, the connection is authenticated using limited access, short-lived credentials that are unique to
the network and regenerated periodically.
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Performing Initial Setup for the Probe
Performing Initial Setup for the Probe
3. Using the device UI, navigate to the FindIT Probe configuration page and fill out the fields provided. At
the minimum, you will need to supply configuration for the manager address and port, organization name,
network name, and access key ID and secret. It may also be necessary to configure the manager certificate.
See below for more details. Optionally you may make other changes.
4. Submit the changes. The probe will connect to the manager and be associated with the network created
in step 1.
When establishing a connection to the manager, the probe checks to ensure the certificate presented by the
manager is valid and can be trusted. For the certificate to be acceptable and the connection to proceed, the
certificate must meet the following conditions:
• The certificate must be signed by a trusted Certificate Authority (CA), or the certificate itself must be
added to the device configuration as a trusted certificate. Refer the device administration guide for details
on adding a trusted certificate.
• If the manager is configured as an IP address, then either the Common Name field or the Subject-Alt-Name
field of the certificate must contain that IP address
• If the manager is configured as a hostname, then either the Common Name field or the Subject-Alt-Name
field of the certificate must contain that hostname
Configuring Basic System Settings on the VM image using Web User Interface (Optional)
To configure basic system settings such as IP addressing and time settings for the Probe using the web user
interface, do the following:
1. Navigate to Administration > Platform Settings.
2. Specify a hostname for the Probe. The hostname is used to identify the Probe in Bonjour advertisements
and in the FindIT Network Discovery Utility user interface.
3. Optionally, specify static IP parameters in the fields provided. By default, the Probe will automatically
determine the IP settings using DHCP.
4. Alternatively, you can set the Probe to use its internal clock for keeping time, or you can specify your
preferred NTP servers. By default, the Probe will synchronize its clock with public NTP servers.
Note
If the hypervisor in use is VirtualBox and the VirtualBox Guest Additions are installed in the VM, the NTP
service - timesyncd - will not operate.
Configuring Basic System Settings on the VM Image through the Command Line (Optional)
As an alternative to configuring basic system settings through the web interface, you may set them using the
command line as follows:
1. Connect to the virtual machine console.
2. Log on using the default username and password set to: cisco. You will be required to change the
password immediately after logging in. The new password should be a complex, non-dictionary word
using a mixture of character types.
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Performing Initial Setup for the Probe
3. Enter the command sudo config_vm to perform the initial configuration. The config_vm utility
will prompt you with a series of steps to change the platform settings.
4. First you will be prompted to change the hostname for the Probe. The hostname is used to identify the
Probe in Bonjour advertisements and in the FindIT user interface. Choose a meaningful name here, or
you may skip this step to keep the default hostname.
5. Next you will be prompted to change the web server ports. If these ports are changed from the default
values, it may also be necessary to change firewall settings in your network.
6. Next you will be prompted to configure the network interface. The options here are static and dhcp (the
default). If you select static, you will be prompted for IP address information, default gateway, and DNS
server addresses. The network interface will be reset if you make changes here.
7. Next you will be prompted to configure the time settings for the Probe. You may opt to configure one or
more NTP servers for time synchronization (recommended), and you will be asked to select the timezone.
Note
If the hypervisor in use is VirtualBox and the VirtualBox Guest Additions are installed in the VM, the NTP
service - timesyncd - will not operate.
8. Finally, you will be asked if you wish to change the bootloader password. The bootloader username and
password may be used on the console at system startup to change the system boot process or recover lost
operating system passwords. The default bootloader credentials are username: root and password: cisco.
Configuring Basic System Settings when the Probe is Embedded on a Cisco 100 to 500 Series Product
If you are using a Probe embedded in a Cisco 100 to 500 series product, then the Probe user interface is
accessed through the device administration interface. Consult the device administration guide for more
information on associating the Probe with the Manager and making changes to system settings.
Configuring Basic System Settings when the Probe is Co-hosted with a Manager
A Probe that is co-hosted with a version 2.0 or higher Manager does not have any user interface. The Probe
is managed entirely through the Manager user interface.
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4
Setting Up the Network
This chapter contains the following sections:
• Setting Up the Network for Manager, on page 15
• Setting Up Network Plug and Play, on page 18
• Configuring the Network, on page 19
Setting Up the Network for Manager
Setting Up Device Credentials
For FindIT Network Manager to be able to manage the network devices, you must provide suitable credentials
to allow access to each device.
When the Probe discovers a device, it will initially attempt to access the device using the default credentials
with the username: cisco, password: cisco and the SNMP community set to: public. However, if the
device is not using default credentials, then correct credentials must be supplied as detailed in the following
steps:
1. Navigate to Administration > Device Credentials. The first table on this page lists all the devices that
have been discovered that require credentials, while the second table lists all the discovered devices for
which working credentials are known.
2. Enter a username and password combination and/or SNMP credentials in the respective fields at the top
of the page. If more sets of credentials are required, then click the +(plus) icon. This allows up to three
sets of each type of credential to be entered.
3. Click Apply. The Probes will test each credential against each device for which a credential is required.
Working credentials are saved for each device.
The Probes will discover each network and generate a topology map and inventory for the network after
being provided with the working credentials.
Learn About Your Network
FindIT Network Manager provides a high-level view of your network as either a map or a list of networks.
To see the high-level view of all networks, perform the following steps:
1. Make sure you have associated your FindIT Network Probes with the Manager as described in the earlier
section.
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Setting Up the Network for Manager
2. Click Network in the Manager navigation panel. Click the button to display either the Map View or the
List View.
3. In Map View, you may click and drag the map to reposition it, and use the plus and minus buttons to
zoom in and out. Each network with a FindIT Network Probe installed will be displayed as an icon on
the map. Each icon contains a number showing the number of outstanding notifications for that network,
and the color of the icon shows the highest severity level outstanding. Click on an icon to see more details
about that site. If multiple icons are too close to be easily distinguished, they will be replaced with a cluster
marker showing the number of Network icons in that cluster. Click on the cluster marker to zoom in on
the sites in that cluster.
In List View, you can click the icon at the top left corner of the table to select the columns to be displayed,
and you can click on the column headings to sort the table.
4. Use the Search box to find a specific network or to find the network that contains a particular device. You
may enter the name, address or IP address of a network in the Search box, or the name, IP address, MAC
address or serial number of a device.
5. When you click on a network, the Basic Info panel appears showing you more information about that
network. This information includes the network name and address, and a list of outstanding notifications
for the network.
6. You may click View in the Basic Info panel to view a detailed information about that network, including
the network topology diagram and floor-plans. Clicking More opens up the Network Detail view that
allows you to modify settings for this network and view all the devices discovered in this network.
You may also use the Inventory to see detailed information about all the devices in your network. The
Inventory page provides a list of all discovered devices in a tabular view. You can filter the list to restrict the
devices displayed, and click on individual devices to see more information about that device.
Customizing the Topology Map (Optional)
Once working credentials are provided, the Probes will discover each network and generate a Topology map.
You may adjust the map as necessary.
1. Navigate to Network and select the network of interest. Click View to display the topology.
2. You may drag individual device icons to improve the layout. Any changes you make to the layout are
permanent. FindIT Network Manager will not make further changes to the location of the icons. If you
wish to re-enable automatic placement of icons, then click Relayout Topology.
3. Click Overlays to open the Overlays and Filters panel and use the check boxes to limit the device types
that are displayed in the topology diagram.
Uploading Floor Plans (Optional)
You may upload floor plans for each network and place your network devices in order to document the location
of your equipment. The following steps guide you through this process:
1. When viewing the topology diagram for a network, click Floor Plan.
2. Enter a name for the building and the floor, and then either drag an image file into the drop zone or click
inside the widget to select an image file on your PC. Image formats supported include .png, .gif,
.jpg
3. Click Save to save the changes.
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Setting Up the Network for Manager
4. To place a device on the floor plan, click Add Devices and type the device name or IP address into the
search box at the bottom of the screen. Matching devices will be displayed, where grayed out devices
have already been placed on a floor plan.
5. Click and drag a device to add it to the floor plan in the correct location.
Customizing the Dashboard
You may customize the dashboard to suit your requirements using the following steps:
1. Select Dashboard from the navigation at the left of the screen. The default dashboard will be displayed.
2. To relocate individual widgets within the dashboard, click on the gear icon at the top right of the dashboard
and select the Edit Mode option. Click and hold to drag each widget to the desired location. To resize a
widget, click and hold on the edge or corner of the widget to resize.
3. To add a new widget to the dashboard, click the gear icon at the top right of the dashboard and select to
add a widget. Select the desired widget from the list. To remove a widget from the dashboard, click remove
widget ✖ icon in the top right corner of the widget when in edit mode.
4. Once the dashboard is laid out correctly, click the gear icon at the top right of the dashboard and select
View Mode to lock the changes in place.
5. To change the behavior of a widget, click edit widget configuration icon in the top right of the widget.
Use the drop down lists to select the specific device, interface or network the widget should monitor.
Configuring Email Settings (Optional)
FindIT Network Probe can notify you via email when selected events occur within the network. To control
which events will generate an email see Customizing Notification Display, on page 17. To configure email
settings, do the following:
1. Navigate to System > Email Settings.
2. On this page, you may specify the email server and port to use for outgoing messages, encryption and
authentication settings, and the email addresses to be used.
3. Once you have completed the configuration, click Save.
4. Click Test Connectivity to test the changes you made.
Customizing Notification Display
You may customize the behavior of notifications using the following steps:
1. Navigate to Administration > Organizations and select the organization where you want to customize
notification behavior.
2. Click Notification
3. Unchecked the Inherit from Notification Defaults checkbox. Use the check boxes to control which
notifications generate a pop-up alert in the user interface, and those that generate an email notification.
If you use email notifications, you must ensure that the email settings are correctly configured. See
Configuring Email Settings (Optional), on page 17 for more details.
4. Click Save.
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Setting Up the Network
Setting Up Network Plug and Play
You may also customize the Notification Defaults by navigating to Administration > Notification Defaults.
Setting Up Network Plug and Play
FindIT Network Manager provides a Cisco Network Plug and Play server that allows you to centrally manage
firmware and configuration files for selected Cisco devices. For more information about Network Plug and
Play, refer to the PnP Solution Guide.
To set up Network Plug and Play, perform the following tasks.
Upload Firmware
1. Navigate to Network Plug and Play > Images.
2. Click the ✚(plus) icon.
3. Choose an organization and then drag a firmware file from your PC and drop it on the target area of the
Upload File window. Alternatively, click the target area and select a firmware image to upload.
4. Click Upload.
You may designate an image as the default image for one or more device types. To designate an image as a
default image, do the following:
1. Select the checkbox for the image in the Images table and click edit.
2. Enter a comma-separated list of product IDs into the Default Image for Product IDs field. Product IDs
can contain the wildcard characters ‘?’, representing a single character, and ‘*’, representing a string of
characters.
3. Click save.
Upload Configurations
1. Navigate to Network Plug and Play > Configurations.
2. Click the ✚(plus) icon.
3. Choose an organization and then drag a configuration file from your PC and drop it on the target area of
the Upload File window. Alternatively, you can click on the target area and select a configuration file to
upload.
4. Click Upload.
You can click on the filename of the uploaded configuration file to view the contents if you wish.
Setting up Discovery
In order for network devices to use Network Plug and Play, they first need to discover the Network Plug
and Play server. There are three mechanisms that may be used to provide this information to the devices:
1. DHCP: The network device can learn the address of the Network Plug and Play server using DHCP option
43. For more detail on the option format, refer to section, About Network Plug and Play, in the FindIT
Network Manager & Probe Administration Guide, Version 2.0.
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Configuring the Network
2. DNS: If the network device does not learn the server address through DHCP, it will attempt to lookup up
a well-known hostname, pnpserver, in the local domain—For example, pnpserver.example.com. You may
configure your DNS infrastructure to ensure that this name resolves to the address of the FindIT Network
Manager.
3. Plug and Play Connect: Cisco provides a redirection service, Plug and Play Connect, that the device
will query if it is not able to find the address of the server any other way. To set up the redirection service
for your network, please refer to Plug & Play Connect
Registering Devices
To register devices in preparation for installation, do the following:
1. Navigate to Network Plug and Play > Enabled Devices.
2. Click the ✚(plus) icon.
3. Enter the name, product ID (PID) and serial number of the device to be registered and select an organization,
network, device group and device type from the dropdown lists.
4. You may select either or both of a firmware image and configuration file to use for this device. If you
choose Default image as the image, the device will use the image designated as the default for that device
type at the time the device connects to the server.
5. Click Save.
Auto Claiming Devices
A device that connects to the server and is not present in the inventory is considered to be an unclaimed device.
Unclaimed devices may be automatically claimed and provisioned by the server by creating an Auto Claim
rule for that product ID. To create an Auto-Claim rule, do the following:
1. Navigate to Network Plug and Play > Auto Claim Devices.
2. Click the ✚(plus) icon.
3. Enter the product ID (PID) to automatically claim and select an organization, network, device group and
device type from the dropdown lists.
4. You may select either or both of a firmware image and configuration file to use for this product ID. If
you choose Default image as the image, auto claimed devices will use the image designated as the default
for that device type at the time the device connects to the server.
5. Click Save.
Configuring the Network
If you are installing a new network, you may want to take this opportunity to perform the initial configuration
of the network. Even in an existing network, you may choose to make configuration changes at this time.
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Configuring the Network
Updating Firmware for devices (Optional)
The Manager will notify you if there are firmware updates available for the devices in your network, and an
Update Firmware icon will be displayed against the device in several areas of the user interface.
To update firmware for a single device, do the following:
1. Click on the device in the Topology Map to display the Basic Info panel.
2. Open the Action panel and click on the Upgrade firmware to latest button. The Probe will download
the necessary firmware from Cisco and apply the update to the device. The device will reboot as part of
this process.
Alternatively, firmware can be upgraded from your PC by clicking the Upgrade From Local option and
specifying the firmware image to be uploaded.
3. You may view the progress of the upgrade by clicking on the Task Status icon in the top right of the user
interface.
You may also upgrade individual devices from the Inventory view. For details, refer to section, Viewing
Device Inventory, in the FindIT Network Manager & Probe Administration Guide, Version 2.0.
Updating Firmware for a Network
If you wish to upgrade an entire network to the latest available firmware, do the following:
1. Open the Topology Map for the network you wish to update.
2. Click Network Actions at the top of the page and select the Upgrade Firmware option. The Probe will
download the necessary firmware files from Cisco for each device that has an available update, and will
apply the update to each device in turn. Each device will reboot as part of this process.
3. You may view the progress of the upgrade by clicking on the Task Status icon in the top right of the user
interface.
Configuring Device Groups
The Manager uses the concept of device groups to allow you to apply configuration to multiple devices at the
same time and to ensure that configuration settings match across the network. To allocate devices to a device
group, do the following:
1. Navigate to Administration > Device Groups.
2. Click the ✚(plus) icon to add a new group.
3. Specify an organization, a name and description for the device group. Click Save.
4. To add devices to the device group, click the ✚(plus) icon in the Devices table. Use the search box to find
devices to add to the group. Select one or more devices to join the group. Each device can only be a
member of one group. If a selected device was previously a member of a different group, it will be removed
from that group. If you wish to remove a device from the group, click the Delete icon next to the device,
and the device will be moved to the Default device group. Device groups can contain a mixture of different
device types.
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Setting Up the Network
Configuring the Network
Creating Configuration Profiles
The Manager allows you to easily apply common configuration to multiple network devices. You may use
the Network Configuration Wizard to create configuration profiles for each section of the configuration,
or you can create profiles individually. To use the Network Configuration Wizard, do the following:
1.
Navigate to Network Configuration > Wizard.
2.
Enter a profile name for the configuration profiles to be created, choose an organization and select one
or more device groups to which the configuration will be applied.
3.
Click Next.
4.
Specify the time settings for this group. A Time Management profile contains settings for the timezone,
daylight savings, and NTP. If you do not wish to create a Time Management profile for this group,
click Skip, otherwise click Next.
5.
Specify the DNS settings for this group. A DNS Resolvers profile contains settings for the domain
name, and the DNS servers to use. If you do not wish to create a DNS Resolvers profile for this group,
click Skip, otherwise click Next.
6.
Specify the user authentication settings for this group. An Authentication profile contains settings for
the local user database for the devices. If you do not wish to create an Authentication profile for this
group, click Skip, otherwise click Next.
7.
Specify the Virtual LANs to be created for this group. A VLAN profile contains the details for one or
more VLANs. If you do not wish to create a VLAN profile, click Skip. To add multiple VLANs, click
Add Another after completing each VLAN. Click Next.
8.
Specify the Wireless LANs to be created for this group. A Wireless LAN profile contains the details
for one or more SSIDs. If you do not wish to create a Wireless LAN profile, click Skip. To add multiple
SSIDs, click Add Another after completing each SSID. Click Next.
9.
Review the configuration settings you have made. If you wish to make changes, use Edit or Back to
return to the appropriate screen. Once you are satisfied, click Finish to create the profiles and apply to
the devices in the selected device groups.
10.
You may view the progress of the configuration by clicking on the Task Status icon in the top right of
the user interface.
Backing Up Device Configurations
The Manager allows you to back up the configurations of your network devices. To back up the configuration
for a single device, do the following:
1. Click on the device in the Topology Map to display the Basic Info panel.
2. Open the Action panel and click Backup Configuration button. Optionally, you may add a note describing
this backup in the window that appears. The Probe will copy the configuration of the device and store it
locally on the Probe.
3. You may view the progress of the backup by clicking on the Task Status icon in the top right of the user
interface.
You may also backup individual devices by clicking Backup Configuration in the Inventory view.
If you wish to back up the configurations for the entire network, do the following:
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Configuring the Network
1. Open the Topology Map for the network you wish to back up.
2. Click Actions button at the top of the page and select the Backup Configurations option. Optionally,
add a note describing this backup in the window that appears. The Probe will copy the configuration of
each device and store them on the Manager.
3. You may view the progress of the backup by clicking on the Task Status icon in the top right of the user
interface.
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CHAPTER
5
Frequently Asked Questions
This chapter answers frequently asked questions about the Cisco FindIT Network Management features and
issues that may occur. The topics are organized into the following categories:
• General FAQs, on page 23
• Discovery FAQs, on page 23
• Configuration FAQs, on page 24
• Security Consideration FAQs, on page 24
• Remote Access FAQs, on page 27
• Software Update FAQs, on page 28
General FAQs
Q. What languages are supported by the FindIT Network Management?
A. FindIT Network Management is translated into the following languages:
• Chinese
• English
• French
• German
• Japanese
• Spanish
Discovery FAQs
Q. What protocols does FindIT use to manage my devices?
A. FindIT uses a variety of protocols to discover and manage the network. Exactly which protocols are
using for a particular device will vary between device types.
The protocols used include:
• Multicast DNS and DNS Service Discovery (aka Bonjour, see RFCs 6762 & 6763)
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Configuration FAQs
• Cisco Discovery Protocol (CDP)
• Link Layer Discovery Protocol (see IEEE specification 802.1AB)
• Simple Network Management Protocol (SNMP)
• RESTCONF (See https://datatracker.ietf.org/doc/draft-ietf-netconf-restconf/)
• Private XML API for switch platforms
Q. How does FindIT discover my network?
A. The FindIT Network Probe builds an initial list of devices in the network from listening to CDP, LLDP,
and mDNS advertisements. The Probe then connects to each device using a supported protocol and
gathers additional information such as CDP & LLDP adjacency tables, MAC address tables, and associated
device lists. This information is used to identify additional devices in the network, and the process repeats
until all devices have been discovered.
Q. Does FindIT do network scans?
A. FindIT does not actively scan the network. The Probe will use the ARP protocol to scan the IP subnet it
is directly attached to, but will not attempt to scan any other address ranges. The Probe will also test each
discovered device for the presence of a webserver and SNMP server on the standard ports.
Configuration FAQs
Q. What happens when a new device is discovered? Will its configuration be changed?
A. New devices will be added to the default device group. If configuration profiles have been assigned to
the default device group, then that configuration will be applied to newly discovered devices.
Q. What happens when I move a device from one device group to another?
A. Any VLAN or WLAN configuration associated with profiles that are currently applied to the original
device group that are not also applied to the new device group will be removed, and VLAN or WLAN
configuration associated with profiles that are applied to the new group that are not applied to the original
group will be added to the device. System configuration settings will be overwritten by profiles applied
to the new group. If no system configuration profiles are defined for the new group, then the system
configuration for the device will not change.
Security Consideration FAQs
Q. What port ranges and protocols are required by FindIT Network Manager?
A. The following table lists the protocols and ports used by FindIT Network Manager:
Table 1: FindIT Network Manager - Protocols and Ports
Port
Direction
Protocol
Usage
TCP 22
Inbound
SSH
Command-line access to Manager.
SSH is disabled by default on the Cisco
virtual machine image
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Security Consideration FAQs
Port
Direction
Protocol
Usage
TCP 80
Inbound
HTTP
Web access to Manager. Redirects to
secure web server (port 443)
TCP 443
Inbound
HTTPS
Secure web access to Manager
Multiplexed TCP
Communication between Probe and
Manager with release 2.x
Multiplexed TCP
Communication between Probe and
Manager with release 1.x.
TCP 1069
Inbound
Used only in release 2.0 when release
1.x Probes are present.
TCP 50000 - 51000
Inbound
HTTPS
Remote access to devices
UDP 53
Outbound
DNS
Domain name resolution
UDP 123
Outbound
NTP
Time synchronization
TCP 443
Outbound
HTTPS
Access Cisco web services for
information such as software updates,
support status, and end of life notices.
Access OS and application update
services.
Multiplexed TCP
UDP 5353
Outbound
mDNS
Multicast DNS service advertisements
to the local network advertising the
Manager
Q. What port ranges and protocols are required by FindIT Network Probe?
A. The following table lists the protocols and ports used by FindIT Network Probe:
Table 2: FindIT Network Probe - Protocols and Ports
Port
Direction
Protocol
Usage
TCP 22
Inbound
SSH
Command-line access to Probe. SSH
is disabled by default on the Cisco
virtual machine image.
TCP 80
Inbound
HTTP
Web access to Probe. Redirects to
secure web server (port 443).
TCP 443
Inbound
HTTPS
Secure web access to Probe.
UDP 5353
Inbound
mDNS
Multicast DNS service advertisements
from the local network. Used for
device discovery.
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Security Consideration FAQs
Port
Direction
Protocol
Usage
TCP 10000 - 10100
Inbound
Device dependent
Remote access to devices.
This range is only used by FindIT
Network Probe version 1.x.
UDP 53
Outbound
DNS
Domain name resolution.
UDP 123
Outbound
NTP
Time synchronization
TCP 80
Outbound
HTTP
Management of devices without secure
web services enabled.
UDP 161
Outbound
SNMP
Management of network devices.
TCP 443
Outbound
HTTPS
Management of devices with secure
web services enabled. Access Cisco
web services for information such as
software updates, support status, and
end of life notices.
Multiplexed TCP
Access OS and application update
services.
Communication between Probe and
Manager with release 2.x
TCP 1069
Outbound
Multiplexed TCP
Communication between Probe and
Manager.
This range is only used by FindIT
Network Probe version 1.x.
UDP 5353
Outbound
mDNS
Multicast DNS service advertisements
to the local network advertising the
Probe.
Q. How secure is the communication between FindIT Network Manager and FindIT Network Probe?
A. All communication between the Manager and the Probe is encrypted using a TLS 1.2 session authenticated
with client and server certificates. The session is initiated from the Probe to the Manager. At the time
the association between the Manager and Probe is first established, the user must log on to the Manager
from the Probe, at which point the Manager and Probe exchange certificates to authenticate future
communications.
Q. Does FindIT have ‘backdoor’ access to my devices?
A. No. When FindIT discovers a supported Cisco device, it will attempt to access the device using the
factory default credentials for that device with the username and password: cisco, or the SNMP
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Remote Access FAQs
community:public. If the device configuration has been changed from the default, then it will be
necessary for the user to supply correct credentials to FindIT.
Q. How secure are the credentials stored in FindIT?
A. Credentials for accessing FindIT are irreversibly hashed using the SHA512 algorithm. Credentials for
devices and other services, such as the Cisco Active Advisor, are reversibly encrypted using the AES-128
algorithm.
Q. How do I recover a lost password for the web UI?
A. If you have lost the password for all the admin accounts in the web UI, you can recover the password
by logging on the console of the Probe and running the finditprb recoverpassword tool, or logging on
the console of the Manager and running the finditmgr recoverpassword tool. This tool resets the
password for the cisco account to the default of cisco, or, if the cisco account has been removed, it will
recreate the account with the default password. Following is an example of the commands to be provided
in order to recover the password using this tool.
cisco@findit-manager:~$ finditmgr recoverpassword
Are you sure? (y/n) y
Recovered the cisco account to default password
recoverpassword FindIT Manager successful!
cisco@findit-manager:~$
Note
When using FindIT Network Manager for AWS, the password will be set to the AWS instance ID.
Q. What is the default username and password for the Virtual Machine bootloader?
A. The default credentials for the Virtual Machine bootloader are username: root and password: cisco.
These may be changed by running the config_vm tool and answering yes when asked if you want to
change the bootloader password.
Remote Access FAQs
Q. When I connect to a device’s administration interface from FindIT Network Management, is the session
secure?
A. FindIT Network Management tunnels the remote access session between the device and the user. The
protocol used between the Probe and the device will depend on the end device configuration, but FindIT
will always establish the session using a secure protocol if one is enabled (e.g. HTTPS will be preferred
over HTTP). If the user is connecting to the device via the Manager, the session will pass through an
encrypted tunnel as it passes between the Manager and the Probe, regardless of the protocols enabled on
the device. The connection between the user's web browser and the Manager will always be HTTPS.
Q. Why does my remote access session with a device immediately log out when I open a remote access
session to another device?
A. When you access a device via FindIT Network Manager, the browser sees each connection as being with
the same web server (FindIT) and so will present cookies from each device to every other device. If
multiple devices use the same cookie name, then there is the potential for one device’s cookie to be
overwritten by another device. This is most often seen with session cookies, and the result is that the
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Software Update FAQs
cookie is only valid for the most recently visited device. All other devices that use the same cookie name
will see the cookie as being invalid and will logout the session.
Q. Why does my remote access session fail with an error like the following? Access Error: Request Entity
Too Large HTTP Header Field exceeds Supported Size
A. After doing many remote access sessions with different devices, the browser will have a large number
of cookies stored for the Manager domain. To work around this problem, use the browser controls to
clear cookies for the domain and then reload the page.
Software Update FAQs
Q. How do I keep the Manager operating system up to date?
A. From version 1.1.0, the Manager uses the Ubuntu Linux distribution for an operating system. The packages
and kernel may be updated using the standard Ubuntu processes. For example, to perform a manual
update, log on to the console as the cisco user and enter the commands sudo apt-get update and
sudo apt-get upgrade. The system should not be upgraded to a new Ubuntu release, and it is
recommended that no additional packages should be installed beyond those included in the virtual machine
image supplied by Cisco, or those installed as part of a minimal Ubuntu install.
Q. How do I update Java on the Manager?
A. From version 1.1.0, FindIT Network Manager uses the OpenJDK packages from the Ubuntu repositories.
OpenJDK will automatically be updated as part of the updating the core operating system.
Q. How do I keep the Probe operating system up to date?
A. From version 1.1.0, the Probe uses the Ubuntu Linux distribution for an operating system. The packages
and kernel may be updated using the standard Ubuntu processes. For example, to perform a manual
update, log on to the console as the cisco user and enter the commands sudo apt-get update and
sudo apt-get upgrade. The system should not be upgraded to a new Ubuntu release, and it is
recommended that no additional packages should be installed beyond those included in the virtual machine
image supplied by Cisco, or those installed as part of a minimal Ubuntu install.
Q. How do I keep the Probe operating system up to date when using a Raspberry Pi?
A. The Raspbian packages and kernel may be updated using the standard processes used for Debian-based
Linux distributions. For example, to perform a manual update, log on to the console as the cisco user
and enter the commands sudo apt-get update and sudo apt-get upgrade. The system
should not be upgraded to a new Raspbian major release. It is recommended that no additional packages
are installed beyond those installed as part of the 'Lite' version of the Raspbian distribution and those
that are added by the Probe installer.
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