IBM 4820 Planning, Installation And Service Manual

4820 SurePoint Solution
Planning, Installation and Service Guide
January 14, 2005
GA27-4231-06
4820 SurePoint Solution
Planning, Installation and Service Guide
January 14, 2005
GA27-4231-06
January 14, 2005
Note
Before using this information and the product it supports, be sure to read the Appendix D, “Safety information,” and the
general information under Appendix C, “Notices.”
Seventh Edition (February 2004)
This edition applies to the IBM 4820 SurePoint Solution and to all subsequent releases and modifications until
otherwise indicated in new editions.
This publication is available on the IBM Retail Stores solutions electronic Support Web site.
1. Go to www.ibm.com/solutions/retail/store/
2. Select Support
3. Select Publications to access IBM Retail Store Solutions— Electronic Publications Web site.
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When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information
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© Copyright International Business Machines Corporation 1999, 2004. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
January 14, 2005
Contents
Figures . . . . . . . . . . . . . . . v
Tables . . . . . . . . . . . . . . . vii
About this guide . . . . . . . . . . . ix
Who should read this guide . . . . . . . . . ix
Related publications . . . . . . . . . . . ix
Tell us what you think . . . . . . . . . . . x
Accessibility . . . . . . . . . . . . xi
Summary of Changes . . . . . . . . xiii
Chapter 1. Introducing the IBM 4820
SurePoint Solution . . . . . . . . . 1-1
Hardware options . . . . . . . . . .
Pedestal options . . . . . . . . . .
Supported operating systems . . . . . .
Views of the 4820 SurePoint Solution . . .
System software, touch drivers, and diagnostics
Environmental requirements . . . . . .
Power usage . . . . . . . . . . . .
Spill resistance . . . . . . . . . . .
Calling for service . . . . . . . . . .
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1-3
1-4
1-5
1-6
1-8
1-8
1-9
1-9
1-9
Chapter 2. Installing the IBM 4820 . . . 2-1
Tailoring your installation . . . .
Identifying the pedestal type . . .
Identifying the 4820 cables . . . .
Identifying the 4820 I/O ports . . .
Installing the pedestal . . . . .
VESA bracket instructions . . . .
Installing the options . . . . .
Powering on . . . . . . . .
Adjusting the image . . . . . .
Configuring and calibrating the touch
Installing the optional button cover .
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screen
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Chapter 3. Maintaining the IBM 4820
© Copyright IBM Corp. 1999, 2004
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. 2-1
. 2-2
. 2-2
. 2-5
. 2-8
. 2-26
. 2-27
. 2-34
. 2-35
. 2-38
. 2-46
Maximizing your comfort . .
Cleaning the touch screen . .
Using the brightness controls .
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. 3-1
. 3-1
. 3-1
Chapter 4. Troubleshooting common
problems . . . . . . . . . . . . . 4-1
Models with capacitive and resistive touch
technology . . . . . . . . . . .
Models with infrared touch technology . .
All models . . . . . . . . . . .
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.
. 4-1
. 4-2
. 4-3
Appendix A. Field-replaceable units
Assembly 1: 4820 . . . . . . . .
Assembly 2: 4820 mounting hardware .
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A-1
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. A-2
. A-6
Appendix B. Mounting surface
templates . . . . . . . . . . . . . B-1
Mounting dimensions—Models 10D, 1FR .
.
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. B-2
Appendix C. Notices . . . . . . . . C-1
Electronic emission notices . . . . . .
Japanese power line harmonics compliance
statement . . . . . . . . . . . .
Japanese Voluntary Control Council for
Interference (VCCI) statement . . . . .
Korean Communications Statement . . .
Taiwanese class A warning statement . .
Electrostatic discharge (ESD) . . . . .
End of life disposal . . . . . . . .
Mercury-added statement . . . . . .
Taiwanese battery recycling statement . .
Trademarks . . . . . . . . . . .
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. C-3
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C-3
C-4
C-4
C-4
C-5
C-5
C-5
C-5
Appendix D. Safety information. . . . D-1
Index . . . . . . . . . . . . . . . X-1
3-1
iii
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iv
4820 Planning, Installation and Service Guide
January 14, 2005
Figures
1-1.
1-2.
1-3.
1-4.
1-5.
2-1.
2-2.
2-3.
2-4.
2-5.
2-6.
2-7.
2-8.
2-9.
2-10.
2-11.
2-12.
2-13.
2-14.
2-15.
2-16.
2-17.
2-18.
2-19.
2-20.
2-21.
2-22.
2-23.
4820 SurePoint Solution with features and
available pedestals . . . . . . . . . 1-2
Pedestal types . . . . . . . . . . . 1-4
Front view of 4820 . . . . . . . . . 1-6
Rear view of 4820 . . . . . . . . . 1-7
Views of 10-inch models . . . . . . . 1-8
Pedestal types . . . . . . . . . . . 2-2
Connector cable for the RS-232 models
2-2
Infrared touch with MSR . . . . . . . 2-3
Touch only . . . . . . . . . . . . 2-3
Connector cable for capacitive and resistive
touch RS-232 models . . . . . . . . 2-4
4820-4FT model with MSR attached
2-4
Model 2xx RS-232 I/O ports . . . . . . 2-5
Model 5xx USB I/O ports . . . . . . . 2-5
Models 42T, 4FT I/O ports . . . . . . 2-5
Models 46T, 46R I/O ports . . . . . . 2-6
Model 48T I/O ports . . . . . . . . 2-6
Mounting the distributed pedestal
2-8
Video cable routing direction . . . . . . 2-9
Using the velcro strip . . . . . . . . 2-10
Routing the video and power cables
2-11
Distributed pedestal parts list shown with
short pedestal . . . . . . . . . . 2-12
Distributed pedestal covers . . . . . . 2-13
Pedestal (free-standing) parts list
2-14
Placement of cable covers . . . . . . 2-15
Routing the cables . . . . . . . . . 2-16
Integrated pedestal parts list . . . . . 2-17
Routing the power cable . . . . . . . 2-18
Integrated pedestal covers . . . . . . 2-19
© Copyright IBM Corp. 1999, 2004
2-24.
2-25.
2-26.
2-27.
2-28.
2-29.
2-30.
2-31.
2-32.
2-33.
2-34.
2-35.
2-36.
2-37.
2-38.
2-39.
2-40.
2-41.
2-42.
2-43.
2-44.
3-1.
B-1.
B-2.
B-3.
Inserting the stiffening plate. . . . . . 2-20
Securing the arm assembly to the 4694
2-21
Attaching the filler panel covers
2-22
Securing the arm assembly to SurePOS 720,
740, 780 . . . . . . . . . . . . 2-23
Attaching the filler panel covers
2-24
Securing the arm assembly to the SurePOS
720, 740, 780 . . . . . . . . . . . 2-25
Securing the arm assembly to the SurePOS
720, 740, 780 . . . . . . . . . . . 2-26
Aligner placement . . . . . . . . . 2-27
Lock insert and brass key . . . . . . 2-28
4820 SurePoint Solution with attached
keypad/MSR . . . . . . . . . . . 2-28
Rear view of attached keypad . . . . . 2-29
4820 SurePoint Solution with MSR
2-30
Tabs for attaching the pointing device
2-31
4820 SurePoint Solution with optional
pointing device . . . . . . . . . . 2-32
Path of pointing device cable . . . . . 2-33
Pattern display using the 4820 Video
Quality Test Pattern program . . . . . 2-37
Example of initial installation window
2-39
Example of calibrate window . . . . . 2-40
Example of the hardware window
2-41
Example of the reminder to calibrate
2-41
Location of optional button cover
2-46
Brightness menu . . . . . . . . . . 3-1
Distributed pedestal mounting template
B-1
Free-standing pedestal mounting template B-2
Mounting dimensions . . . . . . . . B-3
v
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vi
4820 Planning, Installation and Service Guide
January 14, 2005
Tables
1-1.
1-2.
1-3.
1-4.
1-5.
2-1.
4820 SurePoint Solution models and features
4820 SurePoint Solution hardware options
Supported operating systems . . . . . .
Environmental requirements . . . . . .
Power usage values . . . . . . . . .
Connector definitions . . . . . . . .
© Copyright IBM Corp. 1999, 2004
1-1
1-3
1-5
1-8
1-9
2-6
2-2.
2-3.
4-1.
4-2.
4-3.
Connector icons . . . . . . .
Summary of touch response modes
Touch screen status messages. . .
USB power and voltage . . . .
Power supply pin voltages . . .
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. 2-7
2-43
. 4-2
. 4-6
. 4-6
vii
January 14, 2005
viii
4820 Planning, Installation and Service Guide
January 14, 2005
About this guide
This guide provides information on installing and servicing the IBM 4820
SurePoint Solution and is organized as follows:
v Chapter 1, “Introducing the IBM 4820 SurePoint Solution,” describes all models
and available options for the 4820 SurePoint™ Solution.
v Chapter 2, “Installing the IBM 4820,” on page 2-1 provides the installation steps
for the display and the features.
v Chapter 3, “Maintaining the IBM 4820,” on page 3-1 describes common
maintenance procedures for all models of the 4820.
v Chapter 4, “Troubleshooting common problems,” provides information on
resolving common problems.
v Appendix A, “Field-replaceable units” provides the field replaceable unit (FRU)
part numbers for the 4820.
v Appendix B, “Mounting surface templates” are necessary when installing the
distributed pedestal and the free-standing pedestal.
Throughout this guide, the following numeric terms refer to the IBM product
name:
4820
4820 SurePoint Solution
4694
4694 Point of Sale Terminal
4840
IBM 4840 SurePOS™ 500 Series
4800
4840 SurePOS 700 Series
Who should read this guide
Personnel responsible for installing, maintaining, and using the IBM 4820
SurePoint Solution should read this guide. Some chapters provide information that
is intended for trained technical personnel.
Related publications
The following IBM publications, drivers, and service diskette information are
available from the IBM Retail Store Solutions Web site at:
www.ibm.com/solutions/retail/store/. From the store page, click Support.
v IBM 4820 SurePoint Solution: System Reference, SA27-4249
v IBM 4694 Point-of-Sale Terminals: Installation and Operation Manual, SA27-4005
IBM 4694 Point-of-Sale Terminals: Hardware Service Manual, SY27-0364
IBM SurePOS 700 Series Installation and Operations Guide, GA27-4223
IBM SurePOS 500 Series Installation and Operations Guide, GA27-4254
IBM SurePOS 300 Series Installation and Service Guide, GA27-4309
IBM SurePOS 720, 740, and 780 Planning, Installation and Operation Guide,
GA27-4328
v IBM SurePOS 720, 740, and 780 Hardware Service Guide, SA27-4329
v IBM SurePOS 700 Series: Options and I/O Devices Service Guide, SY27-0392
v
v
v
v
v
© Copyright IBM Corp. 1999, 2004
ix
January 14, 2005
Driver and service diskette information
Under SurePOS Peripherals, click IBM SurePoint Solution to go to the IBM 4820
SurePoint System Support page, where you can download the following software:
v 4694/4695/ISA Service/Diagnostic Diskette, Version 5.33 or later
v 4820 Touch Drivers for SurePOS 700 Series, which includes the Elo
TouchSystems SmartSet software
v 4820 USB-attached Model 2xN/5xN POS Device Service Diskette
v 4820 RS-232-attached Model 2xN/5xN POS Device Service Diskette
Under Peripheral Drivers, click the links to go to the Peripheral Driver Guide page,
where you can download the following software:
v POSS for Windows®
v OLE for POS (OPOS)
v JavaPOS™
v POSS for DOS
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x
4820 Planning, Installation and Service Guide
January 14, 2005
Accessibility
Accessibility features help a user who has a physical disability, such as restricted
mobility or limited vision, to use the 4800 SurePOS terminals successfully. The
following is a high-level list of the accessibility features:
v All controls are located on the front of the machine, in easy reach.
v Industry-standard serial and USB ports allow alternative I/O devices.
v Manuals are available in .PDF format and can be downloaded from the Web. See
“Related publications” on page ix for the Web address.
v To assist users with color-vision deficiencies, the power LED blinks as well as
changes color when in low-power mode.
v Displays are driven at 60 Hz to eliminate problems caused by screen flicker.
© Copyright IBM Corp. 1999, 2004
xi
January 14, 2005
xii
4820 Planning, Installation and Service Guide
January 14, 2005
Summary of Changes
December 2004
Corrections to part numbers
February 2004
This edition reorganizes the guide and provides information about the 4820
SurePoint Solution Models 2WN, 2GN, 5WN, and 5GN. This edition also
combines System Reference information, since a separate publication is no
longer maintained.
October 2003
This edition adds information about the features of Models 4WT and 4GT
of the 4820 SurePoint Solution.
July 2002
This edition adds information about Models 10D and 1FR of the 4820
SurePoint Solution.
January 2002
This edition adds information about the integrated touch pedestal available
for the 4694 Point of Sale terminal.
September 2000
This edition adds information about the features of Models 42D, 42T, 4FD,
and 4FT of the 4820 SurePoint Solution:
v RS-232 (EIA 232) connectivity
v Free-standing pedestal
February 2000
This edition adds information about the features of Models 48D and 48T of
the 4820 SurePoint Solution:
v Universal Serial bus (USB) connectivity
v Audio capability
v Transition Minimized Differential Signaling (TMDS) digital video
interface
v Digital Visual Interface (DVI)
© Copyright IBM Corp. 1999, 2004
xiii
January 14, 2005
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4820 Planning, Installation and Service Guide
January 14, 2005
Chapter 1. Introducing the IBM 4820 SurePoint Solution
The IBM 4820 SurePoint Solution (see Figure 1-1 on page 1-2) is a family of
displays optimized for retail point of sale applications. Choices in touch
technology, screen size, I/O device support, and connectivity enable a SurePoint
solution for any POS environment.
Table 1-1 summarizes the models and features of the 4820 SurePoint Solution:
Table 1-1. 4820 SurePoint Solution models and features
Model
Screen
size
Color
MSR
Keypad
Pointing
device
Keylock
Touch driver
Host system
Elo TouchSystems
Universal
Supports all
4820 Infrared Touch Screen Monitors
4820-2GN
4820-2WN
4820-5GN
12 in.
single
bulb
Iron Gray
15 in.
Iron Gray
4820-5WN
4820-2GB
4820-2WB
Pearl
white
USB or RS-232¹
Pearl
white
12 in.
dual
bulb
Yes
Iron Gray
Pearl
white
4820 Capacitive Touch Screen Monitors
4820-42T
12 in.
Pearl
white
RS-232
IBM PS/2®
4820-46T
12 in.
Pearl
white
RS-485
PS/2
4820-48T
12 in.
Pearl
white
USB
4820-4WT
12 in.
Pearl
white
USB¹
4820-4GT
12 in.
No
POS suite
Yes
Iron gray
3M TouchWare
PC
4694
3M TouchWare
4800; 4694-206
3M TouchWare
Supports all
No
3M TouchWare
4810
Yes
POS suite
4694
Yes
USB¹
4820 Resistive Touch Screen Monitors
4820-4FT
12 in.
Iron gray
4820-46R
12 in.
Pearl
white
4820-42D
12 in.
Pearl
white
4820-4FD
12 in.
Iron gray
4820-46D
12 in.
Pearl
white
RS-232
None
RS-485
PS/2
4820 Non-touch Screen Monitors
PS/2
None
RS-232
None
PS/2
None
No
Supports all
No
4840 4810
Yes
4694
None
4820-48D
12 in.
Pearl
white
USB
Yes
4820-10D
10 in.
Pearl
white
None
No
4820-1FR
10 in.
Iron gray
None
No
4800 4694–206
Supports all
Supports all
¹Options are selected by feature code.
© Copyright IBM Corp. 1999, 2004
1-1
January 14, 2005
Audio kit
4820
Magnetic stripe reader (MSR)
Pointing
device
S1
S2
Distributed
pedestal
Keypad
Integrated
pedestal
Free-standing
pedestal
Integrated
pedestal
Figure 1-1. 4820 SurePoint Solution with features and available pedestals
1-2
4820 Planning, Installation and Service Guide
January 14, 2005
Hardware options
Table 1-2. 4820 SurePoint Solution hardware options
Optional hardware
Description
12-in. and 15–in. models only:
Keypad
v 32-key with ISO 3 track MSR, or
v 32-key with JUCC MSR
Keyboard
v USB models allow USB keyboard
attachment
v RS-232 models accept a PS/2 keyboard for
diagnostics when no system keyboard is
available
MSR
ISO 3 track or JUCC
Pointing Device
v PS/2 mouse type
v USB models
Security
Manager’s keylock (469X) and
factory-installed for 2xx and 5xx models.
Sound
Audio kit available (all models except 2xx
and 5xx) that requires sound card with
amplified output (speaker out). For example,
Sound Blaster sound card PCI 16 or Yamaha
sound card WF192XG
Amplified audio kit available for models 2xx
and 5xx
All Models:
Mounting
v Integrated pedestal
v Integrated touch pedestal
– Short: 255 mm (10 in.)
– Tall: 380 mm (15 in.)
v Distributed pedestal
– Short: 240 mm(9.38 in.)
– Tall: 352 mm (13.80 in.)
v Free-standing pedestal
v VESA bracket (excluding models 2xx and
5xx)
Chapter 1. Introducing the IBM 4820 SurePoint Solution
1-3
January 14, 2005
Pedestal options
The pedestal options for the 4820 SurePoint Solution are integrated, free-standing,
or distributed pedestal. See Figure 1-2.
Integrated
Distributed
Figure 1-2. Pedestal types
1-4
4820 Planning, Installation and Service Guide
Free standing
January 14, 2005
Supported operating systems
Table 1-3. Supported operating systems. Supported = U; Not supported = "
Linux
4690
Windows Java™
Virtual Machine (JVM)
Windows XP
Windows 2000
Windows 98
Windows NT® 4.0
DOS
Model
Windows® 95
Operating Systems
4820 Infrared Touch Screen Monitors
4820-2GN
4820-2WN
4820-5GN
4820-5WN
"
U
U
U
Version 3,
Release 3
with
CSD 04H0
U JavaPOS
4820-2WB
IBM Retail
Environment
or SUSE
LINUX
4820-2GB
4820 Capacitive Touch Screen Monitors
4820-42T
U
U
U
U
U
4820-46T
U
U
U
U
U
"
U
U
U
U
4820-4WT
U
U
U
U
U
4820-4GT
U
U
U
U
U
4820-48T
U
U
U
Version 2,
Release 3
U JavaPOS
"
4820 Resistive Touch Screen Monitors
4820-4FT
4820-46R
U
U
U
U
U
U
U
U
U
U
U
U
U
U JavaPOS
Version 2,
Release 2
"
4820 Non-touch Screen Monitors
4820-42D
U
U
U
U
U
U
U
4820-4FD
U
U
U
U
U
U
U
U
U
U
U
U
U JavaPOS
U
U
U
U
U
U
4820-10D
U
U
U
U
U
U
4820-1FR
U
U
U
U
U
U
4820-46D
4820-48D
"
U
Version 2,
Release 3
Chapter 1. Introducing the IBM 4820 SurePoint Solution
1-5
January 14, 2005
Views of the 4820 SurePoint Solution
This section shows examples of the various models of the 4820 SurePoint Solution.
12.1-inch and 15.0- inch models
Figure 1-3 is a front view of the 12.1-inch and 15.0 inch models of the 4820
SurePoint Solution. Note the location of the control buttons.
- Brightness
+ Brightness
Power
Suspend/Resume
Figure 1-3. Front view of 4820
Figure 1-4 on page 1-7 is a rear view of the 12.1-inch and 15.0-inch models of the
4820 SurePoint Solution. This view shows the keypad, the locating tabs for the
MSR, and the audio kit, connector, and connector cover. Note the location of the
manager’s keylock.
1-6
4820 Planning, Installation and Service Guide
January 14, 2005
Keypad/MSR
locating Tabs
Keypad/MSR connector
Key lock
cylinder
Mounting bracket cover/
Audio kit
Keypad/MSR
connector cover
Figure 1-4. Rear view of 4820. Options shown may not be available on all models.
Chapter 1. Introducing the IBM 4820 SurePoint Solution
1-7
January 14, 2005
10.0 inch models
Figure 1-5 shows the front and rear views of the 10-inch models:
Figure 1-5. Views of 10-inch models
System software, touch drivers, and diagnostics
You can obtain the appropriate software for your 4820 SurePoint Solution from the
IBM Retail Store Solutions Web site:www.ibm.com/solutions/retail/store/ (from
the store page, click on Support).
Environmental requirements
Table 1-4 shows the humidity and temperature limits for the 4820 SurePoint
Solution.
Table 1-4. Environmental requirements
Temperature (dry
bulb)
Maximum
temperature (wet
bulb)
Relative humidity
Operating
0 to 40°C
(32° to 104° F)
27° C
(81° F)
8 to 80%
Storage
-20 to 60°C
(-4° to 140° F)
29° C
(84° F)
5 to 90 %
Ensure that the cooling vents are not blocked by papers, signs, or other items.
1-8
4820 Planning, Installation and Service Guide
January 14, 2005
Power usage
Table 1-5 lists the power consumption for the 4820 SurePoint Solution.
When compared to a similar-size CRT, the 4820 SurePoint Solution consumes less
power and dissipates less heat.
Table 1-5. Power usage values
Models
Power consumption (on and operating)
10-inch
12 W
12-inch single bulb
16 W
12-inch dual bulb
20 W
15-inch
23 W
All SurePoint models can be powered from the power supply, which accepts 100to 240-V ac input. Those 4820 SurePoint models offering the RS-485 and USB
communications interface can be powered from the POS terminal.
SurePoint models offering the USB communications interface can be powered from
the POS terminal with these exceptions:
v 15-inch models require a power supply when attached to 4694 POS terminals.
v 12-inch dual bulb models require a power supply when attached to 4694 POS
terminals if more than 2.5 watts of power is to be used for devices attached to
the auxiliary USB ports.
SurePoint models offering the RS-232 communications interface can be connected
to powered RS-232 ports on SurePOS 700 or 300 terminals. Hot plugging is not
supported.
Spill resistance
The 4820 SurePoint Solution is designed to meet the following standards:
v National Electrical Manufacturers Association (NEMA) Type 5 rating per NEMA
Standards Publication number 250–1991 Enclosures for Electrical Equipment
v IP 52 rating per IEC 529
Calling for service
When you call IBM for warranty information or service, be sure to have the
following information available:
v Machine type/model
v Serial number
Locate this information either on the lower-right edge at the rear, or on the side of
the machine.
Chapter 1. Introducing the IBM 4820 SurePoint Solution
1-9
January 14, 2005
1-10
4820 Planning, Installation and Service Guide
January 14, 2005
Chapter 2. Installing the IBM 4820
This section describes procedures for setting up the 4820 SurePoint Solution.
Unless otherwise indicated, these procedures apply to all models. Be sure to know
your model number, and type of touch technology. See Table 1-1 on page 1-1.
Tailoring your installation
Because of the numerous 4820 Model types, pedestal types, and available options
for the 4820, you must tailor your installation to fit your configuration. This section
provides instructions by pedestal type, and by option. The recommended steps of
installation are:
1. Select the pedestal type and route the cables. Refer to Figure 2-1 on page 2-2.
2.
3.
4.
5.
6.
Note: Cable routing is unique for each pedestal and system unit.
See to “Installing the options” on page 2-27 and install your optional
hardware to the display in the following order:
a. Keypad/MSR or MSR
b. Pointing device
c. Keylock barrel
Connect the cables to the 4820 SurePoint Solution.
Install the optional speaker kit (see “Attaching the audio kit” on page 2-32) or
cable cover.
Connect the cables to your system unit.
Power on the system and the 4820 display. See to “Powering on” on page 2-34
7. Perform an auto adjust to obtain the optimal image. See “Adjusting the
image” on page 2-35.
8. Attach optional button cover, ( see “Installing the optional button cover” on
page 2-46).
9. Install the appropriate touch driver for your 4820 Model number (see Table 1-1
on page 1-1). Touch drivers are available from the IBM Web site:
www.ibm.com/solutions/retail/store. Then click on Support.
Note: For multiple monitor installations (two monitors attached to a single
host, or a 4820 attached to a 4840), any 2xx or 5xx model can run with
any other touch model, however both drivers must be installed.
10. For Models 2xx and 5xx, run the optional IBM Advanced Touchscreen
Configurator to enable the multiple monitor support, beep on touch, and the
blocked beam monitor. See “Features of the IBM Advanced Touch Screen
Configurator” on page 2-45 for additional information.
© Copyright IBM Corp. 1999, 2004
2-1
Installing the IBM 4820
January 14, 2005
Identifying the pedestal type
Before you begin, decide if your 4820 SurePoint Solution requires an integrated,
free-standing, or distributed pedestal. Note that your system type can dictate the
mounting pedestal. For example, an IBM 4800 or IBM 4694 POS terminal requires
the integrated touch pedestal for the 4820 SurePoint Solution.
Integrated
Free standing
Distributed
Figure 2-1. Pedestal types
Identifying the 4820 cables
This section identifies the RS-232 cables for the various models of the 4820
SurePoint Solution.
Touch with MSR/keypad: Models 2xx and 5xx
RS-232 Touch
RS-232
(Touch/MSR/keypad)
RS-232 MSR
Keypad /
Keyboard
Host end
Figure 2-2. Connector cable for the RS-232 models
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4820 Planning, Installation and Service Guide
4820 end
Installing the IBM 4820
January 14, 2005
Touch with MSR
RS-232 Touch
RS-232
(Touch/MSR)
RS-232 MSR
Host end
4820 end
Figure 2-3. Infrared touch with MSR
Touch only
RS-232 Touch
RS-232
(Touch)
4820 end
Figure 2-4. Touch only
Chapter 2. Installing the IBM 4820
2-3
Installing the IBM 4820
January 14, 2005
Models with capacitive or resistive touch: Models 42T, 46T,
48T, 4WT, 4GT, 4FT, 46R
Keypad/MSR
RS-232 Touch
PS/2 keyboard connector
(for diagnostics)
RS-232 MSR
RS-232
(Touch/MSR/keypad)
Keypad /
Keyboard
Host end
4820 end
Figure 2-5. Connector cable for capacitive and resistive touch RS-232 models. The PS/2 pigtail connector allows you
to connect a PS/2 keyboard and perform diagnostics.
Touch with MSR
RS-232 Touch
RS-232
(Touch/MSR)
RS-232 MSR
Host end
Figure 2-6. 4820-4FT model with MSR attached
2-4
4820 Planning, Installation and Service Guide
4820 end
Installing the IBM 4820
January 14, 2005
Identifying the 4820 I/O ports
This section identifies the input/output ports of the various 4820 Models. See
Figure 2-6 on page 2-4.
Note: This section does not show all possible configurations.
Models 2xx, 5xx
A
B
C
D
E
F
Figure 2-7. Model 2xx RS-232 I/O ports
A
B
Figure 2-8. Model 5xx USB I/O ports
Models 42T, 4FT
B
G
A
D
Figure 2-9. Models 42T, 4FT I/O ports
Chapter 2. Installing the IBM 4820
2-5
Installing the IBM 4820
January 14, 2005
Models 46T, 46R with RS-485
A
B
H
Figure 2-10. Models 46T, 46R I/O ports
Model 48T
E
F
B
A
Figure 2-11. Model 48T I/O ports
Table 2-1. Connector definitions
2-6
A
12 V dc power
E
USB 1.1 (two units for
external connections)
B
Video connector
F
USB 2.0
C
PS/2 keyboard
port for
diagnostics
G
Enable/disable
audible beeper
(Models 42T and 4FT)
D
RS-232 connector
port
H
RS-485 (EIA 485)
connector port
4820 Planning, Installation and Service Guide
Installing the IBM 4820
January 14, 2005
Identifying the icons
Icons located near the 4820 SurePoint Solution ports also identify the connection
type. Table 2-2 lists these icons.
Table 2-2. Connector icons
Power
Video
RS-232 Touch/MSR USB
4
USB out
Enable audible beeper (Models 4FT, 42T only)
Disable audible beeper (Models 4FT, 42T
only)
IBM PS/2® compatible keyboard
Chapter 2. Installing the IBM 4820
2-7
Installing the IBM 4820
January 14, 2005
Installing the pedestal
This section describes how to install the distributed, integrated, integrated touch
and free-standing pedestal. Cable routing steps are included.
Distributed pedestal
Follow these instructions for installing the 4820 SurePoint Solution to the
distributed pedestal:
Attaching the distributed pedestal to the counter
The distributed pedestal is available in short (238.2 mm/9.38 inches) and tall (350.6
mm/13.80 inches) versions. Both pedestals bolt to your counter; therefore,
installation is the same. Figure 2-12 shows the mounting order for the tall pedestal.
Pedestal
Mounting surface
Metal support bracket
M6 screws
Figure 2-12. Mounting the distributed pedestal
Follow these steps to attach the distributed pedestal to the counter:
1. Using the template (see Figure B-1 on page B-1) as a guide, mark the screw
hole locations for drilling through the counter. Use 8-mm bit or 5/16-in. bit to
drill the four screw holes.
Note: To route cables through the counter, drill two 2.2-mm (7/8-in.) holes
through the counter. Trim the remaining material between the holes with
a small saw or chisel.
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4820 Planning, Installation and Service Guide
Distributed pedestal instructions
January 14, 2005
2. Place the pedestal so that the mounting bolts align with the counter screw
holes.
3. Use the enclosed M6 screws to secure the pedestal to the counter as shown in
Figure 2-12 on page 2-8. The slots located in the metal support bracket allow
you to position the pedestal for maximum stability.
Routing the cables for the distributed pedestal
1. Remove the trough cover from the distributed pedestal.
Figure 2-13. Video cable routing direction
2. As shown Figure 2-13, route the video cable down through the distributed
pedestal and leave it unconnected.
Chapter 2. Installing the IBM 4820
2-9
Distributed pedestal instructions
January 14, 2005
Figure 2-14. Using the velcro strip
3. As shown in Figure 2-14, use the velcro strip that is connected to the power
cable and attach it to the video cable.
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4820 Planning, Installation and Service Guide
Distributed pedestal instructions
January 14, 2005
Figure 2-15. Routing the video and power cables
4. Pull the video and power cable attachment up through the distributed pedestal
(see Figure 2-15).
5. Remove the velcro strip holding the video and power cable attachment
together.
6. Reroute the video cable back down through the distributed pedestal.
7. Attach the cable to the appropriate port in the system unit.
Note: Do not attach the video and power cables to the 4820 display.
8. Install you optional hardware. See “Installing the options” on page 2-27.
Mounting the 4820 SurePoint Solution to the distributed pedestal
Review the parts list shown in Figure 2-16 on page 2-12 and then follow the steps
to attach the 4820 display to the distributed pedestal.
Chapter 2. Installing the IBM 4820
2-11
Distributed pedestal instructions
January 14, 2005
Cable cover
Mounting bracket cover
Trough cover
Trough
Mounting bracket
Collar
Pedestal mounting bracket
Metal support bracket
Figure 2-16. Distributed pedestal parts list shown with short pedestal
1. Ensure that the pedestal is secure.
2. Mount the 4820 onto the pedestal:
a. Place the 4820 display on the distributed pedestal. Make sure that the metal
tabs on the mounting bracket slide into the appropriate slots on the back of
the 4820 display.
b. Secure the 4820 to the mounting bracket using four screws.
3. Attach the power cable and video cable to the 4820 display.
Note: Ensure that you have connected the cables to the system unit.
4. Install the mounting covers:
Note: Install the optional audio kit at this time. See “Attaching the audio kit”
on page 2-32.
a. See 1 in Figure 2-17 on page 2-13. Attach the cable cover to the mounting
bracket, snapping the tabs on the sides of the cover into the small holes on
the sides of the bracket.
b. See 2. Attach the mounting bracket cover to the back of the display. Slide
the tabs on the cover into the appropriate slots in the back of the display
and snap into place.
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4820 Planning, Installation and Service Guide
Distributed pedestal instructions
January 14, 2005
2 Mounting bracket cover
1 Cable cover
3 Trough cover
Figure 2-17. Distributed pedestal covers
c. Place and snap the trough cover (3) over the trough of the distributed
pedestal.
5. Plug the power brick into an outlet.
6. Power on the system unit. See Table 1-5 on page 1-9.
7. Auto adjust your screen for maximum viewing. See “Adjusting the image” on
page 2-35.
Chapter 2. Installing the IBM 4820
2-13
Free-standing pedestal instructions
January 14, 2005
Free-standing pedestal
Follow these instructions for installing the 4820 SurePoint Solution to the
free-standing pedestal:
Attaching the free-standing pedestal to the counter
Note: Attaching the free-standing pedestal to the counter is optional. Your pedestal
may not require mounting.
Follow these steps to mount the 4820 SurePoint Solution to your counter.
1. Using the template (see Figure B-2 on page B-2) as a guide, mark the screw
hole locations for drilling through the counter. Use 8-mm bit (5/16-in.) bit to
drill the four screw holes.
2. Place the pedestal so that the mounting bolts align with the counter screw
holes.
3. Use the enclosed M6 screws to secure the pedestal to the counter. The slots
located in the metal support bracket allow you to position the pedestal for
maximum stability.
4. See “Tailoring your installation” on page 2-1 and continue with your
installation.
Mounting the 4820 to the free-standing pedestal
Review the parts diagram in Figure 2-18, and then follow the steps to attach the
4820 SurePoint Solution to the free-standing pedestal:
Mounting bracket cover
Cable cover
Screws
Mounting bracket
Free-standing base
Figure 2-18. Pedestal (free-standing) parts list
1. If attaching the free-standing pedestal to the counter, ensure that the pedestal is
secure.
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4820 Planning, Installation and Service Guide
Free-standing pedestal instructions
January 14, 2005
2. Place the 4820 display on the free-standing pedestal. Make sure that the metal
tabs on the mounting bracket slide into the appropriate slots on the back of the
4820 display.
3. Secure the 4820 to the mounting bracket by using four screws.
4. Connect and route the cables to the 4820:
a. Place the cables in the cable trough.
b. Connect to cables to the appropriate ports on the 4820.
Note: Ensure that you have attached the cables to the appropriate ports in the
back of the system unit.
5. Install the covers.
2 Mounting bracket cover
1 Cable cover
Figure 2-19. Placement of cable covers
a. Attach the cable cover (1) to the mounting bracket (as shown in
Figure 2-19), snapping the tabs on the sides of the cover into the small holes
on the sides of the mounting bracket.
b. Attach the mounting bracket cover (2) to the back of the display. Slide the
tabs on the cover into the appropriate slots in the back of the display and
snap into place.
6. Power On the system unit. See Table 1-5 on page 1-9.
7. Auto adjust your screen for maximum viewing. See “Adjusting the image” on
page 2-35.
Chapter 2. Installing the IBM 4820
2-15
Integrated pedestal instructions
January 14, 2005
Integrated pedestal
See “Tailoring your installation” on page 2-1. These instructions provide steps for
cable routing and mounting the 4820 SurePoint Solution to the integrated pedestal:
Routing the cables for the integrated pedestal
1. Attach the video cable to the appropriate port on the system unit.
2. Route the video cable and the power cable for the 4820 display through the
opening of the system unit.
3. Separately route these cables up through the base of the integrated pedestal.
See Figure 2-20.
Note: You may need to rotate the pedestal arm for the video cable connector to
fit through the opening.
Mounting bracket cover
Mounting bracket
Trough
Figure 2-20. Routing the cables
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4820 Planning, Installation and Service Guide
Integrated pedestal instructions
January 14, 2005
Mounting the 4820 SurePoint Solution to the integrated pedestal
Figure 2-21 shows the parts of the integrated pedestal.
Mounting bracket cover/
audio kit
Mounting bracket cover
Cable cover
Mounting bracket
Trough cover
Trough
Integrated base plate
Thumb screws
Figure 2-21. Integrated pedestal parts list
Follow these steps to attach the 4820 to the integrated pedestal:
1. Ensure that you have routed the cables.
2. Secure the pedestal to the system unit:
a. Align the holes of the integrated base plate with the holes in the unit.
b. Tighten the thumb screws securely.
Note: See “Integrated touch pedestal” on page 2-20.
3. Mount the 4820 onto the pedestal.
a. Place the display on the pedestal mounting bracket. Make sure that the
metal tabs on the pedestal slide into the appropriate slots on the back of the
4820 display.
b. Secure the 4820 to the pedestal by using four screws.
c. Attach the power and video cables to the 4820 display.
Note: Ensure that you have attached the cables to the appropriate ports in the
back of the system unit.
Chapter 2. Installing the IBM 4820
2-17
Integrated pedestal instructions
January 14, 2005
4. Route the power cable and secure it to the mounting bracket with a cable tie as
shown in Figure 2-22.
Figure 2-22. Routing the power cable
5. Install the covers.
Note: Install the optional audio kit at this time. See “Attaching the audio kit”
on page 2-32.
a. Attach the cable cover to the mounting bracket, snapping the tabs on the
sides of the cover into the small holes on the sides of the mounting bracket.
See 1 in Figure 2-23 on page 2-19.
b. Attach the mounting bracket cover ( 2) to the back of the display. Slide
the tabs on the cover into the appropriate slots in the back of the display
and snap into place.
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4820 Planning, Installation and Service Guide
Integrated pedestal instructions
January 14, 2005
2 Mounting bracket cover
1 Cable cover
3 Trough cover
Figure 2-23. Integrated pedestal covers
c. Place and snap the trough cover ( 3) over the trough of the integrated
pedestal.
6. Plug the power cord into an outlet and power On the system unit. See Table 1-5
on page 1-9.
7. Go to “Adjusting the image” on page 2-35 and auto adjust your screen for
maximum viewing.
Chapter 2. Installing the IBM 4820
2-19
Integrated touch pedestal instructions
January 14, 2005
Integrated touch pedestal
See “Tailoring your installation” on page 2-1. This section describes how to install
the integrated touch pedestal to the wide 4694 and 4800 (wide and narrow) POS
terminals.
Mounting the 4820 to your system unit
Wide 4694 Point of Sale Models: Follow these steps when installing the
integrated touch pedestal onto the wide 4694 models:
1. If applicable, remove the blank filler panel and printer.
Figure 2-24. Inserting the stiffening plate
2. As shown in Figure 2-24, place the stiffening plate onto the 4694 aligning the
holes in the plate with the holes in the unit.
Note: Figure 2-24 illustrates the right-oriented placement of the arm. Rotate the
plate over for a left-oriented placement.
3. Fasten the counter-sunk washers and screws to the stiffening plate.
4. Route the cables as described for your 4820 model.
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4820 Planning, Installation and Service Guide
January 14, 2005
Integrated touch pedestal instructions
Figure 2-25. Securing the arm assembly to the 4694
5. Place the arm assembly on the stiffening plate as shown in Figure 2-25. Insert
and tighten the three thumb screws as shown.
Note: The left or right placement of the arm assembly depends upon your
configuration.
6. Attach the 4820 to the pedestal.
7. Install the options. See “Installing the options” on page 2-27
Chapter 2. Installing the IBM 4820
2-21
Integrated touch pedestal instructions
January 14, 2005
Figure 2-26. Attaching the filler panel covers
8. As shown in Figure 2-26, place the filler panel covers on the arm assembly.
SurePOS 720, 740, or 780 with integration tray: Follow these steps when
installing the integrated touch pedestal onto a SurePOS 720, 740, or 780 with an
integration tray:
1. Remove the rubber plugs in the top cover of the system unit (if not already
removed).
a. See the SurePOS 720, 740, and 780 Hardware Service Guide to remove the
integration tray and top cover.
b. From the inside of the top cover, push the rubber plugs out of the plastic.
c. Reinstall the top cover and the integration tray.
2. Route the cables as described for your 4820 model.
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4820 Planning, Installation and Service Guide
January 14, 2005
Integrated touch pedestal instructions
Figure 2-27. Securing the arm assembly to SurePOS 720, 740, 780
3. Place the arm assembly on the slant tray as shown in Figure 2-27. Insert and
tighten the four thumb screws as shown.
Note: The left or right placement of the arm assembly depends upon your
configuration.
4. Attach the 4820 to the pedestal.
5. As shown in Figure 2-28 on page 2-24, place the filler panel covers on the arm
assembly.
Chapter 2. Installing the IBM 4820
2-23
Integrated touch pedestal instructions
January 14, 2005
Figure 2-28. Attaching the filler panel covers
6. See “Tailoring your installation” on page 2-1 and continue with your
installation.
SurePOS 720, 740, or 780 directly on system unit: Follow these steps when
installing the integrated touch pedestal onto a SurePOS 720, 740, or 780 without an
integration tray:
1. Remove the rubber plugs in the top cover of the system unit (if not already
removed).
a. See the SurePOS 720, 740, and 780 Hardware Service Guide to remove the top
cover.
b. From the inside of the top cover, push the rubber plugs out of the plastic.
c. Reinstall the top cover.
2. Install the arm assembly in the box filler panel.
3. Route the cables as described for your 4820 model.
4. Place the arm assembly on the system unit as shown in Figure 2-29 on page
2-25. Insert and tighten the four thumb screws as shown.
Note: The left or right placement of the arm assembly depends upon your
configuration.
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4820 Planning, Installation and Service Guide
January 14, 2005
Integrated touch pedestal instructions
Figure 2-29. Securing the arm assembly to the SurePOS 720, 740, 780
5. Install your options. See “Installing the options” on page 2-27.
6. Attach the 4820 to the pedestal.
7. As shown in Figure 2-30 on page 2-26, place the filler panel covers on the arm
assembly.
Chapter 2. Installing the IBM 4820
2-25
Integrated touch pedestal instructions
January 14, 2005
Figure 2-30. Securing the arm assembly to the SurePOS 720, 740, 780
8. See “Tailoring your installation” on page 2-1 and continue with your
installation.
VESA bracket instructions
Note: The VESA bracket mounting option is not available for Models 5xx.
IBM provides a mounting bracket that complies with the Video Electronic
Standards Association (VESA) FPMPMI (Flat Panel Monitor Physical Mounting
Interface). This standard requires the bracket to have four screw holes on a 75-mm
(2.9-in.) square grid.
Follow these steps to attach the 4820 to the VESA bracket:
1. Connect the cables (keypad/MSR/touch, video, power) to the appropriate ports
on the back of the 4820.
2. Install the options on your 4820. See “Installing the options” on page 2-27
3. Attach the VESA bracket to the 4820 by using four screws.
4. Attach the VESA bracket to a VESA-compliant mounting arm according to the
instructions that are shipped with the product.
5. See “Tailoring your installation” on page 2-1 and continue with your
installation.
2-26
4820 Planning, Installation and Service Guide
Installing the options
January 14, 2005
Installing the options
This section describes how to install all available options and the routing order.
Some options are not available for your 4820 Model number. It is your
responsibility to know if your model accepts the described option. For model
information and options, see Table 1-1 on page 1-1.
Depending on your selected options, IBM recommends that you follow this order
when installing them:
1. Manager’s keylock
Note: This feature must be factory-installed for models 2xx and 5xx.
2. Keypad, or MSR – attaches either the MSR or the keypad with MSR to the 4820
SurePoint Solution
3. MSR
4. Pointing device
5. Audio kit
Note: Install the audio kit when you install the covers.
Installing the manager’s keylock
The empty lock cylinder (see Figure 1-4 on page 1-7) of the 4820 SurePoint Solution
contains a slot that matches the lock’s insert. Your objective is to adjust this slot so
that the lock will fit snugly into the cylinder. Follow these steps:
1. To install the manager’s keylock, look into the empty lock cylinder to
determine the orientation of the slot.
2. Insert the aligner into the empty lock cylinder so that the aligner’s slot
orientation matches the cylinder’s slot orientation (see Figure 2-31).
Lock cylinder
Aligner slot
Figure 2-31. Aligner placement
3. Turn the aligner so that the arrow on the aligner is pointing downward, as
shown in Figure 2-31.
4. Remove the aligner.
5. Remove the keys that accompany the lock insert.
6. Place the brass installation and removal key fully into the lock insert.
7. Hold the lock and brass key so that the key is in the same orientation as
shown in Figure 2-32 on page 2-28.
Chapter 2. Installing the IBM 4820
2-27
Installing the options
January 14, 2005
Lock cylinder
Lock insert with
brass key
Figure 2-32. Lock insert and brass key
8.
9.
10.
11.
Push the lock insert and brass key fully into the empty lock cylinder.
Hold the lock insert in place with your finger and remove the brass key.
Test the lock to ensure that it operates correctly with the keys.
Continue with the install as described in “Attaching the MSR/keypad.”
Attaching the MSR/keypad
Follow these steps to attach the MSR/keypad to the 4820 SurePoint Solution:
1
2
S1
S2
Figure 2-33. 4820 SurePoint Solution with attached keypad/MSR
1. Remove the MSR/keypad connector cover from the rear of the 4820 by pulling
upward on the cover. Discard this connector cover.
2. See Figure 2-33.
v Models 2xx and 5xx: Align the MSR/keypad (1) such that the connectors
are slightly above their matching slots on the 4820. Slide the MSR/keypad
downward (2) until it snaps into place.
2-28
4820 Planning, Installation and Service Guide
Installing the options
January 14, 2005
v All other models: Align the MSR/keypad with the edge (1) of the 4820 so
that the top edge of the 4820 aligns with the top of the keypad. Slide the
keypad unit downward (2) until it snaps into place.
3. Attach the keypad cable to the MSR/keypad connector.
Figure 2-34. Rear view of attached keypad
4. Install the replacement connector cover that shipped with the keypad.
5. Continue with the installation of your next option.
Chapter 2. Installing the IBM 4820
2-29
Installing the options
January 14, 2005
Attaching the MSR
Follow these steps to attach the magnetic stripe reader (MSR) to the 4820 SurePoint
Solution:
1
2
Figure 2-35. 4820 SurePoint Solution with MSR
1. Remove the MSR/keypad connector cover from the rear of the 4820 by pulling
on the cover. Discard this connector cover.
2. See Figure 2-35.
v Models 2xx and 5xx: Align the MSR (1) such that the connectors are
slightly above their matching slots on the 4820. Slide the MSR downward
(2) until it snaps into place.
v All other models: Align the MSR with the edge (1) of the 4820 so that the
top edge of the 4820 aligns with the top of the keypad. Slide the keypad unit
downward (2) until it snaps into place.
3. Attach the MSR cable to the MSR connector.
4. Install the new connector cover that shipped with the MSR.
5. Continue with the installation by attaching the pointing device.
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4820 Planning, Installation and Service Guide
Installing the options
January 14, 2005
Attaching the pointing device
Note: The following steps assume that you align the 4820 and the pointing device
as shown in Figure 2-37 on page 2-32.
Follow these steps to attach the pointing device to the 4820 SurePoint Solution:
1. Before you begin, locate the tabs for the pointing device on the rear of the 4820
(see Figure 2-36).
Tabs
Figure 2-36. Tabs for attaching the pointing device
2. Align the pointing device slightly right of center of the 4820 SurePoint Solution
(see 1 in Figure 2-37 on page 2-32).
Chapter 2. Installing the IBM 4820
2-31
Installing the options
January 14, 2005
2
1
Figure 2-37. 4820 SurePoint Solution with optional pointing device
3. Slide the pointer to the left (2) until it snaps into place.
4. Install the mounting screw into the rear of the 4820.
5. For certain models, connect the pointing device cable to the pointing device
port that is located on your system unit.
6. Continue with the installation.
Attaching the audio kit
Notes:
1. Models 2xx and 5xx do not support an audio kit.
2. The optional audio kit is a replacement for the mounting cover of the 4820
SurePoint Solution. If this is an initial installation of the 4820 SurePoint
Solution, install the audio kit when you install the covers.
3. A sound card with amplified output (speaker out) must be installed on your
system unit before attaching the audio kit. Sound Blaster sound card PCI 16
and Yamaha sound card WF192XG are examples.
2-32
4820 Planning, Installation and Service Guide
Routing the cables
January 14, 2005
Routing the cables
For an efficient and uncomplicated install, IBM recommends that you route the
cables in the following order:
1. Video
2. Power
3. Audio cables
4. Touch/keypad/MSR cable
5. Pointing device (with attached cable)
Routing the pointing device cable (integrated and distributed)
Note: Route the pointing device cable before attaching the 4820 display to the
mounting bracket.
Figure 2-38. Path of pointing device cable
1. See Figure 2-38 and route the pointing device cable through the middle opening
of the mounting bracket and into the trough, down through the pedestal.
2. Attach the cable to the mouse port of the 4694.
Chapter 2. Installing the IBM 4820
2-33
Routing the cables
January 14, 2005
Attaching and routing the RS-485 touch/keypad/MSR cable
(integrated, distributed, and free-standing pedestals)
1. Connect the RS-485 touch/keypad/MSR cable to the appropriate port in the
back of the display.
Notes:
a. Do not route the cable through the middle opening of the mounting
bracket.
b. The RS-485 model of the 4820 SurePoint Solution can connect to port 4 or 9
of the system unit. See the system documentation to identify the correct
port for your system.
2. Follow the instructions for your pedestal type:
v Distributed pedestal:
a. Route the cable through the distributed pedestal
b. Attach the cable to the system.
v Integrated pedestal:
a. Route the cable down through the pedestal.
b. Attach it to the appropriate port.
Routing the audio cables:
1. Attach the audio cables to the sound card ports on the system unit.
2. Route the audio cables.
3. Separately route these cables up through the base of the integrated pedestal.
4. Attach the cables to the audio kit, if applicable.
Powering on
1. Plug the power adapter into the 4820.
Note: Those 4820 SurePoint models offering the RS-485 and USB
communications interface are powered from the Point of Sale terminal.
2. Plug the power adapter into an electrical outlet. The 4820 power light-emitting
diode (LED) will initially appear green.
3. Power On the system and the 4820.
4. If the 4820 is powered on before the system, the message, No Video/Low Power
Mode, is momentarily displayed on the screen.
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4820 Planning, Installation and Service Guide
Adjusting the image
January 14, 2005
Adjusting the image
This section describes how to adjust the image and adjust the touch screen.
Models 1xx and 4xx
Using the OSD menu
The on-screen display (OSD) menu allows you to adjust the display settings such
as contrast, brightness, clock phase, and image position.
To open the OSD menu, press and hold the minus (−) and plus (+) buttons at the
same time. The following menu appears:
Auto Adjust
Manual Adjust
Brightness
Contrast
Information
Reset
______________________________
(+) Select
(-) Scroll
(+&-) Exit
Auto Adjust
Automatically adjusts the video settings. Use this option when you install
the display and at any time the video mode is changed, or the 4820 is
moved to another host system.
Manual Adjust
Allows you to modify the clock, phase, and image position.
Brightness
Allows you to modify the display’s brightness setting.
Contrast
Allows you to modify the contrast setting.
Information
Provides the current screen resolution, the horizontal, and the refresh
signal frequencies.
Reset
Presents Yes or No dialog box that allows you to reset the menu settings to
the default values.
Exiting the OSD Menu: To exit the OSD menu, press the minus (−) and plus (+)
buttons at the same time. The system saves your values.
Exiting through time-out: The OSD menu times-out after approximately 20 seconds
of inaction. The system does not save any of your values.
Using Manual Adjust: Normally, you do not need to use Manual Adjust because
Auto Adjust sets the parameters at the optimum value. However, Manual Adjust
allows you to fine-tune the display timings.
Chapter 2. Installing the IBM 4820
2-35
Adjusting the image
January 14, 2005
Using the 4820 Video Quality Test Pattern program
This section does not apply to the Models 1FR and 1FD.
The 4820 Video Quality Test Pattern program provides additional support when
the display image is unsatisfactory.
When to use: Use this file only if you cannot obtain satisfactory results using the
Auto Adjust and Manual Adjust features of the OSD menu. You can use Auto
Adjust frequently because it automatically fine tunes your settings based on your
PC’s video signal.
DOS users: To run the 4820 Video Quality Test Pattern program for DOS users,
follow these steps:
1. Download the 4820Patt.exe program from the support Web site:
www.ibm.com/solutions/retail/store, then click Support, and create a diskette.
This file generates a special image pattern.
2. Boot the system by using the diskette, or from a DOS command prompt (full
screen), run the DOS_PAT.exe. A 640 x 480 text pattern appears.
3. Press the (−) and plus (+) buttons to open the OSD menu.
4. Select Auto Adjust.
5. After adjustment is complete, press any key on the keyboard. A 720 x 400 text
pattern appears.
6. Select Auto Adjust.
7. When complete, press the minus (−) and plus (+) buttons at the same time to
exit the OSD menu and save your adjustments.
Notes:
a. If the screen flickers, repeat the steps 3 through 7, or select Manual Adjust.
b. Press any key to exit a special image pattern.
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Adjusting the image
January 14, 2005
Windows users: To run the 4820 Video Quality Test Pattern program for Windows
users, follow these steps:
1. Download the 4820Patt.exe program from the support Web site
(www.ibm.com/solutions/retail/store, then click Support) and build a diskette.
This program generates a special image pattern.
2. From the command prompt, run the win_pat.exe. A text pattern is displayed.
3. When the special image pattern is displayed, press the (−) and plus (+) buttons
to open the OSD menu.
4. Select Auto Adjust.
5. When complete, press the minus (−) and plus (+) buttons at the same time to
exit the OSD menu.
Figure 2-39. Pattern display using the 4820 Video Quality Test Pattern program
Chapter 2. Installing the IBM 4820
2-37
Configuring and calibrating the touch screen
January 14, 2005
Configuring and calibrating the touch screen
This section describes how to configure and calibrate the touch screen. For
information on your model type, refer to Table 1-1 on page 1-1.
Models 42T, 46T, 48T, 4WT, 4GT, 4FT, 46R
This section applies only the 4820 models with the capacitive and resistive touch
technology.
When to adjust
You should also configure and calibrate your touch screen when:
v You initially install the touch software
v The cursor does not accurately follow your finger movement
v You change the video resolution or video mode
v You adjust the touch screen controller frequency using the Stabilize Cursor
function
v You enable or disable the Filtering option
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4820 Planning, Installation and Service Guide
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Configuring and calibrating the touch screen
Using the Touch Screen Utility
Note: Examples shown in this section can vary depending upon your operating
system.
The touch display calibration tool allows you to calibrate the touch display. After
installing and opening the tool, the system prompts you to calibrate the display,
see Figure 2-40.
Figure 2-40. Example of initial installation window
If you select to calibrate, you can select from various tabs, such as Calibration,
Click Settings, and Hardware, as shown in Figure 2-41 on page 2-40.
Chapter 2. Installing the IBM 4820
2-39
Configuring and calibrating the touch screen
January 14, 2005
Figure 2-41. Example of calibrate window
The Calibrate tab allows you to calibrate the display; the Click Settings tab allows
you to set the touch click settings; the Hardware tab lets you restore the hardware
default settings.
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4820 Planning, Installation and Service Guide
January 14, 2005
Configuring and calibrating the touch screen
Figure 2-42. Example of the hardware window
Thereafter, whenever you change the screen resolution, a dialog box (Figure 2-43)
appears.
Figure 2-43. Example of the reminder to calibrate
Chapter 2. Installing the IBM 4820
2-41
Configuring and calibrating the touch screen
January 14, 2005
IBM POS Device Diagnostics tool
The IBM POS Device Diagnostics is a diagnostics tool that allows you to test the
4820 when it is attached to the SurePOS 700 Series system unit. This tool installs as
part of the POSS for Microsoft® Windows® software.
This section describes how to calibrate the touch screen with 3M TouchWare.
Understanding the touch and when to calibrate
Note: During calibration, the lift-off position of your touch, and not the
touchdown position, determines the calibration point. If you do not position
your touch correctly on the screen, you can slide your finger to the center of
the target. Hold your finger as still as possible after you reach the
calibration position. Do not use any swiping motion during lift-off.
The calibration process:
v Defines the dimensions and center of the touch screen’s active area
v Aligns the active area to the underlying image.
Calibrate your touch screen when:
v You initially install the 3M TouchWare software
v The cursor does not accurately follow your finger movement
v You change the video resolution or video mode
v You adjust the touch screen controller frequency using the Stabilize Cursor
function
v You enable or disable the Filtering option
Steps to calibrate
Follow these steps to calibrate the 4820 SurePoint Solution:
1. Allow the 4820 SurePoint Solution to warm up at least one-half hour before
you begin calibration.
2. Open the touch screen Properties dialog box. Select the Calibrate tab.
3. Click Calibrate. A calibration target appears in the lower left corner of the
screen.
4. Touch the touch screen and position your fingertip to completely cover the
target. Hold your touch for at least three seconds.
5. Lift your finger off of the screen when you accurately touch the target.
6. Touch the touch screen and position your fingertip to completely cover the next
target. Hold your touch for at least three seconds.
7. Lift your finger off of the screen. The program saves the new calibration values
and displays a dialog box.
8. Test the calibration.
Testing the calibration
1. Touch random points on the screen and check that the cursor is located
underneath your finger.
2. Drag your finger across the screen. Check that the cursor accurately follows
your movements.
3. Touch each corner and along each edge of the screen. Check that the cursor
reaches the full image area and that you can touch and activate all icons and
menus across the entire screen
4. If any part of the test fails, calibrate the touch screen again.
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Configuring and calibrating the touch screen
January 14, 2005
Customizing the touch response mode
The touch response mode defines how your touch emulates the functions of a
mouse. For example, you can define a touch to produce a button down (pressing a
mouse button) or button up (releasing the mouse button). Touch modes also define
how your touch produces a mouse click and double click. The SmartSet software
allows the following touch modes:
Desktop (default)
The system moves the cursor to the touch point, but does not generate a
button down as long as you continue to slide your finger around the
screen. When you pause and hold your finger steady, the system generates
a mouse button down. You can now slide your finger around the screen.
When you lift your finger, the system generates a button up.
Drawing
The system moves the cursor to the touch point and immediately generates
a button down. You can slide your finger around the screen with the
button held down. When you lift your finger, the system generates a
button up.
Button
The system moves the cursor to the touch point and generates a button
down and up (a click). To drag, slide your finger around the screen (button
down). The system generates a button up after your lift your finger.
Click
The system moves the cursor to the touch point and immediately generates
a button down and up (a click). Click mode does not generate a second
button down, does not support drag, and does not generate a mouse event
on finger lift-off.
Lift-off
The system moves the cursor to the touch point, but does not generate a
mouse button down. You can slide your finger around the screen and your
movements are followed; however, the system generates mouse move
events only. Lifting your finger off of the screen generates a mouse button
down. The system then waits for a system-defined time delay, and
generates a button up. The system does not support drag in this mode;
however, lift-off mode is useful for applications that require greater
accuracy.
Touchdown
The system moves the cursor to the touch point, generates a button down,
waits for a system-defined time delay, and generates a button up. The
system does not generate a mouse event on finger lift-off. The system does
not support drag in this mode.
Table 2-3 describes how to click, double-click, and drag with the touch modes.
Table 2-3. Summary of touch response modes
Touch mode
How to click
Desktop
Touch the object and
lift your finger.
Drawing
Button
Click
Lift-off
Touch the object
How to double-click
Touch twice in quick
succession in the
same place.
How to drag
Touch the object,
pause briefly, and
slide your finger.
Not supported
Chapter 2. Installing the IBM 4820
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Configuring and calibrating the touch screen
January 14, 2005
Table 2-3. Summary of touch response modes (continued)
Touch mode
How to click
How to double-click
How to drag
Touch-down
Touch the object.
Provides a pause for
user to receive visual
feedback that a
button was pressed
and released.
Touch twice in quick
succession in the
same place.
Not supported
Selecting a touch mode: Use the Touch Settings tab or the Special tab to select a
touch mode. Some touch modes require you to select options on both tabs.
Configuring the touch sound
You can configure your touch screen so that the system produces a beep when you
touch the screen, or when you remove your touch. To enable or disable the touch
sound:
v Select the Touch Settings tab to access the Touch Sound option.
v Click Beep to cycle through the choices:
– Beep on touchdown produces a beep when you touch the screen
– Beep on lift-off produces a beep when you lift your finger off the screen.
– Beep off produces no sounds when you touch the screen. This is the default
setting.
Customizing the touch sound: If you enable the touch sound, you can customize
both frequency or pitch, and duration. To customize the touch sound:
v Select the Special tab to access the Custom Touch Sound options.
v Click the right and left arrows to change the frequency, or pitch, and duration of
the touch sound. The range of settings is as follows:
– Frequency: 200 to 5000 Hz in 10 Hz increments; the default is 1500 Hz
– Duration: 50 to 600 ms in 10 ms increments; the default is 200 ms
Other adjustments to the touch display
This section provides a summary of the other SmartSet software features. For
additional information, see the on-line help of the program.
Adjusting the double-click settings: You can adjust the speed and area values of
the double-click. The speed defines how quickly you must touch the screen twice
for the system to interpret your actions as a double-click. The area defines the
space in which you must touch twice for the system to interpret your actions as a
double-click. Changing these settings for the touch screen affects the mouse
double-click settings, too.
Changing the cursor display and position: After calibration, the cursor appears
directly beneath your finger when you touch the screen. Options on the Cursor tab
allow you to set the following preferences:
Cursor Visibility
Specifies whether to show or hide the cursor
Cursor Vertical Offset
Defines the vertically distance between your touch and the position of the
cursor on the screen
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Configuring and calibrating the touch screen
January 14, 2005
Edge Adjustment
Adjusts the cursor position as your finger approaches the left or right side
of the screen
Stabilizing a jittery cursor: The Stabilize Cursor option adjusts the operating
frequency of your touch screen to ensure that the cursor follows your touch
smoothly and accurately. Normally, you will not need to stabilize the cursor of the
touch screen. However, if you experience problems with a jittery cursor or ragged
lines, use the Stabilize Cursor option.
Using the Filtering option: The Filtering option allows you to select additional
filtering to eliminate the interference that is produced in ungrounded 50/60 Hz
touch systems. This option is intended only for use in ungrounded systems. The
default setting of Filtering is disabled. If erratic touch problems occur, you should
enable Filtering.
Models 2xx, 5xx
This section applies to the infrared-touch technology available in Models 2xx and
5xx.
Features of the IBM Advanced Touch Screen Configurator
The IBM Advanced Touch Screen Configurator program is available from the
support web site and provides additional features for your touch software. The
readme.htm file provides complete installation and user instructions. The program
includes the following features:
Blocked beam monitor
This feature detects an object that is continuously touching the screen and
blocking the beam monitor.
Beep on touch
This feature enables you to change the frequency, duration, and other
properties of the beep on touch.
Dual monitor mapping configuration
This feature allows you to map a touch screen to a specific monitor.
Optimized configuration loader
This feature allows you to load the IBM Advanced Touch Screen
Configurator to each of the attached touch screens.
Chapter 2. Installing the IBM 4820
2-45
Installing the optional button cover
January 14, 2005
Installing the optional button cover
A
Figure 2-44. Location of optional button cover
Note: Because the button cover is somewhat difficult to remove, ensure that you
have performed an auto adjust before completing this step.
To install the optional button cover, follow these steps:
1. Align the button cover with the buttons located on the bottom of the 4820 (A
in Figure 2-44).
2. Press and snap button cover in place.
3. See “Tailoring your installation” on page 2-1 to complete your installation.
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4820 Planning, Installation and Service Guide
January 14, 2005
Chapter 3. Maintaining the IBM 4820
For all models
Information in this section is for all models of the 4820 SurePoint Solution.
Maximizing your comfort
Before you begin using your display, follow these tips to ensure that you are
comfortable:
v Keep your head in a comfortable viewing position.
v Maintain a comfortable viewing distance.
v Position the display to avoid glare or reflection from overhead lighting or
outside sources of light.
v Keep the screen clean from dust and dirt by regularly cleaning the surface with
a soft, dry cloth.
v Set the brightness levels that allow you to see clearly.
v With your finger, press the touch screen only as hard as necessary for use. Do
not pound on the touch screen.
v Do not use a pen to press the touch screen.
Note: Except for Models 2xx and 5xx, you cannot activate the touch sensors by
any pointing aid except your finger.
Cleaning the touch screen
Keeping the touch screen free from dirt and dust allows the touch sensor to
operate efficiently. Follow these guidelines:
Note: Before cleaning the touch screen, power off the 4820 SurePoint Solution.
v Use a soft, dry cloth with isopropyl alcohol or any non abrasive and non
ammonia based cleaner.
Attention: Do not apply cleaning solution directly to the screen. Always spray
the cleaner on a clean cloth and then wipe the screen.
v Wipe gently across the surface.
v Allow a few minutes for the surface to dry before using.
Using the brightness controls
Pressing the plus (+) or the minus (−) button adjusts the screen brightness.
Brightness
Adjust
_______________________________________
− |_______________________________________|
+
Figure 3-1. Brightness menu
© Copyright IBM Corp. 1999, 2004
3-1
Maintaining the IBM 4820
January 14, 2005
As you press the plus button or the minus button, the menu displays the level of
brightness. When you reach the desired level, stop pressing the keys. After
approximately 5 seconds, the brightness menu disappears, and the system saves
your values.
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4820 Planning, Installation and Service Guide
January 14, 2005
Chapter 4. Troubleshooting common problems
Models with capacitive and resistive touch
technology . . . . . . . . . . . . .
Obtaining diagnostic and service information
Troubleshooting the 3M TouchWare . . . .
Testing the MSR . . . . . . . . . .
Touch screen controller information . . . .
. 4-1
4-1
. 4-1
. 4-1
. 4-1
Models with infrared touch technology .
All models . . . . . . . . . .
LED states . . . . . . . . .
Voltage for USB power . . . . .
Testing the power supply . . . .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
4-2
4-3
4-6
4-6
4-6
This section describes several common problems and explains what to do.
Note: Image problems can be 4694 system unit or SurePOS 700 Series system unit
problems, also.
Models with capacitive and resistive touch technology
This section is for models with capacitive or resistive touch technology. See
Table 1-1 on page 1-1 for your touch technology and model number.
Obtaining diagnostic and service information
Depending upon your model, you can obtain service and diagnostic information
from the support Web site: www.ibm.com/solutions/retail/store. Then click
Support.
Troubleshooting the 3M TouchWare
The service diskette contains 3M TouchWare calibration and touch diagnostics. This
section describes how to use the diskette.
Correct connections for servicing RS-232 models
Before you begin, ensure your connections are as follows:
v RS-232 touch connects to COM 1
v RS-232 MSR connects to COM 2
v PS/2 pigtail is attached to a keyboard
The service software can correctly evaluate your 4820 display only with these
connections.
Testing the MSR
1. Boot the system using the diagnostics diskette.
2. Select the MSR Test.
3. Using the MSR test card, swipe the reader. A message appears indicating if the
swipe was successful.
4. If the test card indicates the swipe was not successful, repeat the previous step.
If the swipe was again not successful, contact IBM support.
Touch screen controller information
The touch screen controller information window provides information about the
type, firmware version, and status of your touch screen. Locate the controller by
selecting the Hardware tab from the 3M TouchWare software.
© Copyright IBM Corp. 1999, 2004
4-1
January 14, 2005
Controller type
The Controller Type field displays the model name of your touch screen controller.
Firmware version
The Firmware Version field displays the revision number of the firmware in your
TouchWare software controller.
Touch screen status
The Touch screen Status field provides valuable information about whether the
touch screen hardware is operating properly. Table 4-1 lists the possible messages
that are displayed in the Status field:
Table 4-1. Touch screen status messages
Message
OK
Definition
Touch screen found and
operational
Recommended action
None
A/D Error
ASIC Error
Hardware Error
Touch screen hardware error
PWM
NOVRAM Error
Checksum error in
nonvolatile random access
memory (NOVRAM), using
defaults
Random access
memory (RAM) Error
Checksum error in read-only
memory (ROM)
Touch screen Not Found
TouchWare software was
unable to communicate with
the touch screen
Replace unit
Check that all cables for
correctly connected.
Touch screen properties dialog box
Problem
Recommended action
You have touch, but cannot open
Only the touch screen USB driver was installed and the
the Touch screen Properties dialog TouchWare software was not completely installed.
box.
Unplug your touch screen from the USB port and
reinstall the TouchWare software.
The Touch Screen Properties
dialog box always opens to the
Hardware tab
The TouchWare software is unable to find or
communicate with the touch screen controller.
v Check the Controller Information box on the
Hardware tab. If the OK message displays, contact
technical support.
v If the message NOT FOUND is displayed, review the
cable connections.
Models with infrared touch technology
This section provides troubleshooting information for Models 2xx and 5xx, which
use infrared touch technology.
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4820 Planning, Installation and Service Guide
January 14, 2005
All models
This section provides information pertinent to all 4820 models.
This table specifies the resolution by model number or touch technology type.
Condition description
Resolution
The power indicator on the display is off
Models 42x, 4Fx, 46x, 10D, 1FR
v Ensure that the 4820 is powered on by pressing the power button
on the display (models 42x and 4Fx only).
v Check the voltage of the power supply output (see “Testing the
power supply” on page 4-6.)
– If the voltage is correct, go to the next item.
–
If the dc voltage is not correct, verify that the power cord is
plugged into a working ac outlet.
– Then, verify that the power cord is properly plugged into the
power brick.
– If the voltage remains incorrect, replace the power supply.
v Check that the power brick is properly plugged into the power port
of the display.
v Replace unit.
Models 48D, 48T
v Check the voltage output of the powered USB cable (see “Voltage
for USB power” on page 4-6).
– If the voltages are correct, replace the unit.
– If the voltages are incorrect, remove the cable from the system
unit, and verify that the voltage are correct at the system port.
– The system unit requires servicing if the voltage at the port is
not correct.
v If the voltages are correct at the system unit port and wrong at the
cable, replace the cable.
v Check that the powered USB cable is properly connected to the
4820 SurePoint Solution.
v Replace unit.
Power LED amber
All Models:
v Low power mode. Communication is not yet established between
host and 4820
v Check the video cable connections and replace the cables, if
necessary.
v Verify that the unit is powered on.
v Check the standby or suspend mode of power management.
v Replace the unit, if necessary.
Touch display not responding to touch
All Models:
v Make sure that only a finger is used to touch the screen.
Note: The sensor can only detect fingers. Do not use pens or
pencils on the touch display.
v Check to ensure that the keypad/MSR/touch cable is correctly
attached to the 4820 display and to the system.
v Run the service diagnostic diskette.
v Model 48T, see “Using the Touch Screen Utility” on page 2-39
v Check the cable connections and replace the cables, if necessary.
v Replace the 4820 display.
Chapter 4. Troubleshooting common problems
4-3
January 14, 2005
This table specifies the resolution by model number or touch technology type.
Condition description
Resolution
Totally blank display
All Models:
v Check that the power indicator for the display is ON. If not, go to
the first condition listed in this table.
v Check that the system unit is ON.
v Check the brightness controls.
v If LED is orange (amber), go to the second condition listed in this
table.
v Check the cable connections, and replace the cables, if necessary.
v Replace the 4820 display, if necessary.
v For Models 46x, 42x, and 4Fx, run the service diskette.
Unsupported video mode message
Change to a supported mode.
No Video/low power mode message
Communication is not yet established between the host unit and the
4820. Ensure that the system unit is powered on. Check the video
cabling between the 4820 display and the system unit.
Unacceptable image quality
All models except Models 2xx, 5xx:
1. Activate the Auto-Adjust option by pressing the (+) button
(excluding models 48x).
2. Press the (+) and (-) buttons on the bottom of the display
simultaneously to get a menu of options.
3. Select Manual Adjust by pressing the (-) button and then the (+)
button.
4. Activate the Phase option by pressing the (+) button and adjust
the phase by pressing the (+) and (-) buttons until you obtain the
best display image.
5. To manually adjust the Clock, Horizontal and Vertical, repeat
Step 3, then select your option by pressing the (-) button and then
activate it by pressing the (+) button. Adjust by pressing the (+)
and (-) buttons until you obtain the best display image.
6. Ensure that the video mode is set to 800 x 600 (if the application
will run in this mode.)
7. Check the video cable connections, and replace the cables, if
necessary.
8. Check if touch screen or protective screen is dirty. If necessary,
clean the screen. Refer to Cleaning the touch screen in the operating
chapter for your model.
v Models 46x, 42x, and 4Fx, use the service diskette and run the
display test for your host system. If the test is successful, the
application software can be failing.
v For models 48D, 48T, run the IBM POS Device Diagnostics, which
came with the POSS for Windows installation.
v Run the 4820 Video Quality Test Pattern program (excluding
models 48x, 10D, 1FR).
Models 2xx and 5xx:
v Contact your IBM representative.
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4820 Planning, Installation and Service Guide
January 14, 2005
This table specifies the resolution by model number or touch technology type.
Condition description
Resolution
Magnetic stripe reader (MSR) malfunctioning
All Models:
v Check that the cable is securely connected.
v Make sure the MSR is securely attached to the display.
v Run the MSR test using the service diskette.
v Replace the MSR.
v For models 48D, 48T, see the IBM POS Device Diagnostics, which
came with the POSS for Windows installation.
Keypad malfunctioning
All Models:
v Check that the cable is securely connected.
v Make sure the keypad is securely attached to the display.
v Run the keypad test using the service diskette.
v Replace the keypad.
v For models 48D, 48T, see the IBM POS Device Diagnostics, which
came with the POSS for Windows installation.
Pointing device malfunctioning
All Models:
v Make sure the pointing device is securely attached to the display.
v Run the pointing device test using the service diskette, if available
for your model.
v Replace the pointing device.
v For models 48D, 48T, see the IBM POS Device Diagnostics, which
came with the POSS for Windows installation.
Capacitive and Resistive Touch Problems
Condition description
Resolution
Touches are not accurate
v Check that the Cursor Vertical Offset and Edge Adjustment are
turned off.
v Select the Calibrate tab and calibrate the touch screen
Drawing lines are not straight and smooth
Select the Cursor tab and click Stabilize Cursor. Follow instructions
displayed on the screen.
Double-click does not work
v Select the Touch Settings tab to adjust the double-click speed and
area.
– Set the Double-click speed in the slow to medium range.
– Set the Double-click area in the medium to high range.
Tap twice on the Test figure to test the double-click speed and area
settings. If the Test figure begins to move (or stops moving), the touch
screen recognized your touches as a double-click.
Cursor does not appear after starting
Windows
Select the Cursor table and ensure that the Cursor Visibility is turned
on.
v Check the Windows Control Panel Mouse Properties page to ensure
that touch screen Hidden Cursors is not selected.
Cursor is not located directly underneath
your finger
v Select the Cursor tab and check that Cursor Vertical Offset and
Edge Adjustment are turned off.
v Select the Touch screen Properties dialog box and select the
Calibrate tab. Follow the instructions for calibrating your touch
screen.
Chapter 4. Troubleshooting common problems
4-5
January 14, 2005
This table specifies the resolution by model number or touch technology type.
Condition description
Resolution
Cursor does not reach out to edges of screen. v Select the Cursor tab and check that Cursor Vertical Offset and
Edge Adjustment are turned off.
v Select the Touch screen Properties dialog box and select the
Calibrate tab. Follow the instructions for calibrating your touch
screen.
Cursor is jittery
Run the Stabilize Cursor option.
Cursor jumps or bounces suddenly across
screen
You could be touching the screen in more than one spot at the same
time. Be sure to point and touch with one finger only.
After calibration, the cursor does not appear
under your finger tip when touching the
screen.
Turn off the Cursor Vertical Offset and Edge Adjustment options on
the cursor tab.
LED states
The 4820 SurePoint Solution has a dual-color LED: green or amber. The monitor’s
power management state determines the lighting of the LED. Green indicates full
power usage, and amber indicates low power mode or no detected video signal.
Voltage for USB power
The powered USB cable should provide approximately 12 V dc to the 4820
SurePoint Solution. Table 4-2 describes the pins and provides an example of the
USB cable.
Table 4-2. USB power and voltage
Pin
DC voltage
1
4.75 to 5.25 V
2, 3
Example
Pin 4
Data
Pin 5
4, 5
Pin 6
Ground
Pin 3
6
Pin 2
10.8 to 12.6 V
Pin 1
Testing the power supply
Should you experience power supply problems, you can test the pin voltage
identified in Table 4-3.
Table 4-3. Power supply pin voltages
Pin
Voltage
1
+14.5 to +17.0
Example
Pin 2
2
Ground
Pin 1
4-6
4820 Planning, Installation and Service Guide
January 14, 2005
Appendix A. Field-replaceable units
Assembly 1: 4820 .
.
.
.
.
© Copyright IBM Corp. 1999, 2004
.
.
.
.
.
.
. A-2
Assembly 2: 4820 mounting hardware .
.
.
.
. A-6
A-1
FRU parts list
January 14, 2005
Assembly 1: 4820
6
1
S1
S2
7
2
8
3
4
9
10
5
11
A-2
4820 Planning, Installation and Service Guide
Assembly 1: (continued)
January 14, 2005
|
Asm–
Index
Part
Number
1–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–2
–2
–3
–3
–3
–4
–5
–5
–6
–6
–6
–6
07K6091
07K6101
10N1009
07K6131
07K6111
47L8698
07K6118
10N1097
07K6122
47L8700
47L8701
66P0400
66P0401
14J0612
14J0615
14J0618
14J0621
14J0842
14J0848
14J0854
14J0860
14J0845
14J0851
14J0857
14J0863
07K6085
07K6086
07K6088
07K6089
46L5457
07K6063
07K6064
07K6065
14J0866
14J0868
14J0870
14J0872
14J0867
14J0869
14J0871
14J0873
29R0854
29R0853
25L7093
07K5152
25L7092
25L7049
10N0951
66P0405
29R0855
29R0856
07K6137
47L7230
Units Description
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
4820, model 42D (display only), pearl white
4820, model 42T, pearl white
4820, model 42T, iron gray
4820, model 4FD (display only), iron gray
4820, model 4FT, iron gray
4820, model 46D (display only), pearl white
4820, model 46T, pearl white
4820, model 46T, iron gray
4820, model 46R, pearl white
4820, model 48D (display only), pearl white
4820, model 48T, pearl white
4820, model 10D, pearl white
4820, model 1FR, iron gray
4820, model 4WT, pearl white
4820, model 4WT (with I/O support)
4820, model 4GT, iron gray
4820, model 4GT (with I/O support), iron gray
4820, model 2WN (USB), pearl white
4820, model 2WN (USB with I/O support), pearl white
4820, model 2WN (RS-232), pearl white
4820, model 2WN (RS-232 with I/O support), pearl white
4820, model 2GN (USB), iron gray
4820, model 2GN (USB with I/O support), iron gray
4820, model 2GN (RS-232), iron gray
4820, model 2GN (RS-232 with I/O support), iron gray
4820, model 2GB (USB), iron gray
4820, model 2GB (USB with I/O support), iron gray
4820, model 2GB (RS-232), iron gray
4820, model 2GB (RS-232 with I/O support), iron gray
4820, model 2WB (USB), pearl white
4820, model 2WB (USB with I/O support), pearl white
4820, model 2WB (RS-232), pearl white
4820, model 2WB (RS-232 with I/O support), pearl white
4820, model 5WN (USB), pearl white
4820, model 5WN (USB with I/O support), pearl white
4820, model 5WN (RS-232), pearl white
4820, model 5WN (RS-232 with I/O support), pearl white
4820, model 5GN (USB), iron gray
4820, model 5GN (USB with I/O support), iron gray
4820, model 5GN (RS-232), iron gray
4820, model 5GN (RS-232 with I/O support), iron gray
Pointing device, PS/2 interface, pearl white
Pointing device, USB interface, pearl white
Cable, digital video 0.8 m (models 48D/48T only)
Cable, digital video 1.8 m (models 48D/48T only)
Cable, digital video 3.8 m (models 48D/48T only)
Speaker kit, pearl white
Power brick, universal (models 4xx only) Replaces p/n 02K6555
Power brick, universal (models 10D, 1FR)
MSR, 3-track, pearl white
MSR, 3-track, iron gray
MSR, JUCC, iron gray
MSR, JUCC, pearl white
Appendix A. Field-replaceable units
A-3
Assembly 1: (continued)
|
Asm–
Index
Part
Number
–7
–7
–7
–8
–8
–8
–9
–9
–9
–9
–9
–9
–9
–9
–9
–9
–9
–9
–9
–9
–9
–9
–9
–9
–9
–9
–
–
–
–
–
–
–
–
–
–
–
–
–
–10
–10
–
–11
–11
–11
–11
–11
–11
–11
–11
–11
–11
–11
00P1405
00P1408
29R0852
47L8747
25L7095
25L7094
95F3192
48G9020
95F3191
07K6154
07K6092
07K6156
10J0860
01L1636
07K5153
01L1637
14J1052
14J1108
14J1054
66P0406
66P0407
66P0408
66P0409
14J0932
47L8705
99J9355
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
14J0980
14J0979
14J0978
14J0972
14J0971
14J0970
14J0976
14J0975
14J0974
14J1142
14J1143
29R0933
07K4039
07K4040
1
1
1
1
1
1
1
1
1
1
1
1
1
1
76H3516
76H3514
76H3518
76H3520
76H3522
76H3526
76H3528
76H3530
76H3535
76H3532
76H3524
1
1
1
1
1
1
1
1
1
1
1
A-4
January 14, 2005
Units Description
Keypad/3-track MSR, pearl white
Keypad/JUCC MSR, pearl white
Keypad/3-track MSR, iron gray
Cable, analog video 0.8 m (models 42D, 42T, 4FD, 4FT, 46D, 46T, 4WT, 4GT only)
Cable, analog video 1.8 m (models 42D, 42T, 4FD, 4FT, 46D, 46T, 4WT, 4GT only)
Cable, analog video 3.8 m (models 42D, 42T, 4FD, 4FT, 46D, 46T, 4WT, 4GT only)
Cable, RS-485 Touch/MSR/Keypad, 0.8 m (models 46D/46T only)
Cable, RS-485 Touch/MSR/Keypad, 1.8 m (models 46D/46T only)
Cable, RS-485 Touch/MSR/Keypad, 3.8 m (models 46D/46T only)
Cable, RS-232 Touch/MSR, PS/2 Keypad, 1.8 m (model 42T only)
Cable, RS-232 Touch/MSR, PS/2 Keypad, 3.8 m (model 42T only)
Cable, RS-232 Touch/MSR, 1.8 m (model 4FT only)
Cable, RS-232 Touch/MSR, 3.8m (model 4FT only)
Cable, USB, 0.8 m (models 48D, 48T, 4WT, 4GT only)
Cable, USB, 1.8 m (models 48D, 48T, 4WT, 4GT only)
Cable, USB, 3.8 m (models 48D, 48T, 4WT, 4GT only)
Cable, Video, 0.8 m Analog
Cable, Video, 1.8 m Analog
Cable, Video, 3.8 m Analog
Cable, Video, 1.0 m VGA-VGA (models 10D, 1FR only)
Cable, Video, 2.6 m VGA-VGA (models 10D, 1FR only)
Cable, Video, 1.0 mVGA-DVI (models 10D, 1FR only)
Cable, Video, 3.8 m VGA-DVI (models 10D, 1FR only)
Cable, standard USB, 1.8 m
Cable, standard USB, 3.8 m
Cable, analog VGA to DVI, 0.3 m
Models 2xx and 5xx:
Cable, RS-232, Touch only, 0.8 m
Cable, RS-232, Touch only, 1.8 m
Cable, RS-232, Touch only, 3.8 m
Cable, RS-232, Touch and MSR, 0.8 m
Cable, RS-232, Touch and MSR, 1.8 m
Cable, RS-232, Touch and MSR, 3.8 m
Cable, RS-232, Touch, Keypad/MSR, 0.8 m
Cable, RS-232, Touch, Keypad/MSR, 1.8 m
Cable, RS-232, Touch, Keypad/MSR, 3.8 m
Speaker Kit, Cable Assembly for SurePOS 700, (1.8 m)
Speaker Kit, Cable Assembly for SurePOS 700, (3.8 m)
Speaker/Microphone Kit, Factory, Pearl White
Speaker kit attachment cables (set of 2) Speaker and Microphone (1.8 m)
Speaker kit attachment cables (set of 2) Speaker and Microphone (3.8 m)
Power cords for models 4xx:
v Power cord, US
v Power cord, Argentina/Australia/New Zealand
v Power cord, Austria/Belgium/France/Germany
v Power cord, Denmark
v Power cord, South Africa
v Power cord, Japan
v Power cord, Switzerland
v Power cord, Chile/Ethiopia
v Power cord, Korea
v Power cord, Israel
v Power cord, UK/Hong Kong
4820 Planning, Installation and Service Guide
Assembly 1: (continued)
January 14, 2005
Asm–
Index
–
–11
–11
–11
–11
–11
–11
–11
–11
–11
–11
–11
–11
–
–
–
–
–
–
–
–
–
–
–
–
–
–
Part
Number
Units Description
6952301
36L8879
13F9939
34G0231
13F9978
14F0050
14F0014
13F9978
13F9996
14F0086
14F0032
14F0068
47L7261
4783922
4783923
33G3352
33G3353
33G3354
33G3355
33G3356
33G3357
33G3358
33G3359
33G3360
33G3361
1
1
1
1
1
1
1
1
1
1
1
1
1
Power cords (1.8M) for models 1xx:
v Power cord, US/Canada
v Power cord, LA
v Power cord, AP
v Power cord, AP
v Power cord, Europe and Korea
v Power cord, EMEA
v Power cord, EMEA
v Power cord, EMEA
v Power cord, EMEA
v Power cord, EMEA
v Power cord, EMEA, AP
v Power cord, EMEA, LA
Not shown:
v Cable, pointing device extension, PS/2 interface (for p/n 47L8770)
v Lock installation kit
v Non-operating lock insert (plug)
v Tumbler, lock combination 1
v Tumbler, lock combination 2
v Tumbler, lock combination 3
v Tumbler, lock combination 4
v Tumbler, lock combination 5
v Tumbler, lock combination 6
v Tumbler, lock combination 7
v Tumbler, lock combination 8
v Tumbler, lock combination 9
v Tumbler, lock combination 10
Appendix A. Field-replaceable units
A-5
FRU parts list
January 14, 2005
Assembly 2: 4820 mounting hardware
1
2
3
8
4
5
9
6
7
10
11
13
12
A-6
4820 Planning, Installation and Service Guide
Assembly 2: (continued)
January 14, 2005
Asm–
Index
Part
Number
2–1
–1
–2
–2
–3
–4
–4
–5
–5
–5
–5
–5
–5
–5
–6
–6
–6
–7
–7
–8
–8
–9
–10
–10
–11
–11
–12
–12
–12
–12
–
–
–13
–
–
–
–
–
–
66P0402
66P0403
43P8624
10N1206
47L8732
43P8586
10N1205
25L7025
07K5148
07K5158
57P4329
42P8077
10N1209
10N1203
57P4338
57P4336
10N1309
57P4337
10N1317
25L7028
14J1044
47P6405
07K6080
07K6120
47L8741
47L8742
07K4036
07K4037
25L7036
25L7037
14J1355
47P6405
43P8607
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
10N1348
10N1349
57P4332
57P4334
66P0404
1
1
1
1
1
Units Description
Hinge cover, pearl white
Hinge cover, iron gray
Cable cover, pearl white
Cable cover, iron gray
Hinge assembly
Arm cover, pearl white
Arm cover, iron gray
Integrated mount, 4694 (all except models 154, 254)
Integrated mount, 4694, DBCS models 154, 254
Integrated mount, 4800 models 73x, 75x
Integrated mount, tall, pearl white
Integrated mount, short, pearl white
Integrated mount, tall, iron gray, 4800 models 720, 740, 780
Integrated mount, short, iron gray, 4800 models 720, 740, 780
Filler panel kit, wide 4694
Filler panel kit, wide 4800, pearl white
Filler panel kit, wide 4800, iron gray
Filler panel kit, narrow 4800, pearl white/storm gray
Filler panel kit, narrow 4800, iron gray
VESA mount, pearl white
VESA mount, iron gray
SurePoint stand for SurePOS 500/600, iron gray
Freestanding pedestal (distributed), pearl white
Freestanding pedestal (distributed), iron gray
Pole cover, litho gray, 4694
Pole cover, storm gray, 4800
Distributed mount, 352 mm, tall, storm gray
Distributed mount, 240 mm, short, storm gray
Distributed mount, 352 mm, tall, litho gray
Distributed mount, 240 mm, short, litho gray
Distributed Mount, SurePoint stand, SurePOS 4840 Models 533/543/565
Distributed Mount, SurePOS Models 500/600
Stiffening plate, wide 4694
Not shown:
v Hold down screws, 4800 models 720, 740, 780 with slant tray
v Hold down screws, 4800 models 720, 740, 780 without slant tray
v Hold down screws, wide 4694
v Attaching hardware, stiffening plate, wide 4694
v Button cover, iron gray, model 1FR
Appendix A. Field-replaceable units
A-7
Assembly 2: (continued)
A-8
4820 Planning, Installation and Service Guide
January 14, 2005
January 14, 2005
Appendix B. Mounting surface templates
Use the template in Figure B-1 as a guide for mounting the distributed pedestal
assembly.
8 mm (0.31 in.)
diameter
62 mm
(2.44 in.)
22 mm (0.87 in.)
diameter
35 mm
(1.37 in.)
20 mm
(0.80 in.)
Figure B-1. Distributed pedestal mounting template
© Copyright IBM Corp. 1999, 2004
B-1
January 14, 2005
Use the template in Figure B-2 as a guide for mounting the free-standing pedestal.
Front
Diameter=7.2 mm (0.28 in.)
19.6 mm
(0.77 in.)
Diameter=12 mm (0.47 in.)
75.3 mm
(2.96 in.)
Diameter=7.2 mm (0.28 in.)
Back
Figure B-2. Free-standing pedestal mounting template
Mounting dimensions—Models 10D, 1FR
Figure B-3 on page B-3 is provided for mounting Models 10D and 1FR.
B-2
4820 Planning, Installation and Service Guide
January 14, 2005
40.33mm
1.61 in.
25mm
1,0 in.
216mm
8.64 in.
261mm
10.44 in.
49.3mm
1.97 in.
25.02mm
1.0 in
(4X) threaded holes
12.04mm
0.48 in.
140mm
5.6 in.
Figure B-3. Mounting dimensions
Appendix B. Mounting surface templates
B-3
January 14, 2005
B-4
4820 Planning, Installation and Service Guide
January 14, 2005
Appendix C. Notices
References in this publication to IBM products, programs, and services do not
imply that IBM intends to make these available in all countries in which IBM
operates. Any reference to an IBM product, program, or service is not that only
IBM’s product, program, or service may be used. Any functionally equivalent
product, program, or service that does not infringe any of IBM’s intellectual
property rights may be used instead of the IBM product, program, or service.
Evaluation and verification of operation in conjunction with other products, except
those expressly designated by IBM, are the user’s responsibility.
IBM may have patents or pending patent applications covering the subject matter
in this document. The furnishing of this document does not give you any license to
these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
The following paragraph does not apply to the United Kingdom or any other
country where such provisions are inconsistent with local law: INTERNATIONAL
BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″
WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of express or implied warranties in
certain transactions, therefore, this statement may not apply to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements
and/or changes in the product(s) and/or program(s) described in this publication
at any time without notice.
Any references in this information to non-IBM Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those Web
sites. The materials at those Web sites are not part of the materials for this IBM
product and use of those Web sites is at your own risk.
Information concerning non-IBM products was obtained from the suppliers of
those products, their published announcements or other publicly available sources.
IBM has not tested those products and cannot confirm the accuracy of
performance, compatibility or any other claims related to non-IBM products.
Questions on the capabilities of non-IBM products should be addressed to the
suppliers of those products.
© Copyright IBM Corp. 1999, 2004
C-1
January 14, 2005
Electronic emission notices
Federal communications commission (FCC) statement
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with
the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at
his own expense.
Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. IBM is not responsible for any radio or television
interference caused by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the user’s authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
Industry Canada class A emission compliance statement
This Class A digital apparatus complies with Canadian ICES-003.
Avis de conformité aux normes d’Industrie Canada
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada.
European Community (CE) mark of conformity statement
This product is in conformity with the protection requirements of EC Council
Directive 89/336/EEC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. IBM cannot accept responsibility for any
failure to satisfy the protection requirements resulting from a non-recommended
modification of the product, including the fitting of non-IBM option cards.
This product has been tested and found to comply with the limits for Class A
Information Technology Equipment according to CISPR 22 / European Standard
EN 55022. The limits for Class A equipment were derived for commercial and
industrial environments to provide reasonable protection against interference with
licensed communication equipment.
Warning: This is a Class A product. In a domestic environment this product may
cause radio interference, in which case the user may be required to take adequate
measures.
Germany
Zulassungsbescheinigung laut dem Deutschen Gesetz über die
elektromagnetische Verträglichkeit von Geräten (EMVG) vom 30. August 1995
(bzw. der EMC EG Richlinie 89/336).
C-2
4820 Planning, Installation and Service Guide
January 14, 2005
Dieses Gerät ist berechtigt. in Übereinstimmung mit dem Deutschen EMVG das
EG-Konformitätszeichen - CE - zu führen.
Verantwortlich für die Konformitätserklärung nach Paragraph 5 des EMVG ist die
IBM Deutschland Informationssysteme GmbH, 70548 Stuttgart.
Informationen in Hinsicht EMVG Paragraph 3 Abs. (2) 2:
Das Gerät erfüllt die Schutzanforderungen nach EN 50082–1 und EN 55022 Klasse A.
EN 55022 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden:
″Warnung: dies ist eine Einrichtung der Klasse A. Diese Einrichtung kann im
Wohnbereich Funkstörungen verursachen; in diesem Fall kann vom Betreiber
verlangt werden, angemessene Maβnahmen durchzuführen und dafür
aufzukommen.″
EN 50082–1 Hinweis:
″Wird dieses Gerät in einer industriellen Umgebung betrieben (wie in EN 50082–2
festgelegt), dann kann es dabei eventuell gestört werden. In solch einem Fall ist
der Abstand bzw. die Abschirmung zu der industriellen Störquelle zu vergröβern.″
Anmerkung:
Um die Einhaltung des EMVG sicherzustellen, sind die Geräte, wie in den IBM
Handbüchern angegeben, zu installieren und zu betreiben.
Australia / New Zealand
Attention: This is a Class A product. In a domestic environment this product may
cause radio interference, in which case the user may be required to take adequate
measures.
Japanese power line harmonics compliance statement
Japanese Voluntary Control Council for Interference (VCCI) statement
This product is a Class A Information Technology Equipment and conforms to the
standards set by the Voluntary Control Council for Interference by Technology
Equipment (VCCI). In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
Appendix C. Notices
C-3
January 14, 2005
Korean Communications Statement
As this equipment has undergone EMC registration for business purpose, the seller
and/or buyer is asked to be aware of this point and in case an incorrect sale or
purchase has been made, it is asked that a change to household use be made.
Taiwanese class A warning statement
Electrostatic discharge (ESD)
Attention: ESD damage can occur when there is a difference in charge between
the part, the product, and the service person. No damage will occur if the service
person and the part being installed are at the same charge level.
ESD Damage Prevention
Anytime a service action involves physical contact with logic cards, modules,
back-panel pins, or other ESD sensitive (ESDS) parts, the service person must be
connected to an ESD common ground point on the product through the ESD wrist
strap and cord.
The ESD ground clip can be attached to any frame ground, ground braid, green
wire ground, or the round ground prong on the AC power plug. Coax or
connector outside shells can also be used.
Handling Removed Cards
Logic cards removed from a product should be placed in ESD protective
containers. No other object should be allowed inside the ESD container with the
logic card. Attach tags or reports that must accompany the card to the outside of
the container.
C-4
4820 Planning, Installation and Service Guide
January 14, 2005
End of life disposal
IBM encourages owners of information technology (IT) equipment to responsibly
recycle their equipment when it is no longer needed. IBM offers a variety of
programs and services to assist equipment owners in recycling their IT products.
Information about these product recycling offerings can be found on IBM’s internet
site at the following URL.
htttp://www.ibm.com/ibm/environment/products/prp.shtml
Disposal of IT products should be in accordance with local ordinances and
regulations.
Mercury-added statement
The fluorescent lamp in the liquid crystal display contains mercury. Dispose of it
as required by local ordinances and regulations.
Taiwanese battery recycling statement
Waste batteries, please recycle.
Trademarks
IBM, the IBM logo, PS/2, SureMark and surePoint are trademarks of IBM
Corporation in the United States or other countries or both.
Microsoft, Windows, Windows NT, and the Windows 95 logo are trademarks or
registered trademarks of Microsoft Corporation.
Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the
United States, other countries, or both
Intel and Pentium, are trademarks or registered trademarks of Intel Corporation in
the U.S. and other countries.
Other company, product, and service names may be trademarks or service marks
of others.
Appendix C. Notices
C-5
January 14, 2005
C-6
4820 Planning, Installation and Service Guide
January 14, 2005
Appendix D. Safety information
Danger:
Before you begin to install this product, read the safety information in IBM
Safety Information — Read This First, GA27-4004. This booklet describes safe
procedures for cabling and plugging in electrical equipment.
Gevaar:
Voordat u begint met de installatie van dit produkt, moet u eerst de
veiligheidsinstructies lezen in de brochure Veiligheidsinstructies—Lees dit eerst,
GA27-4004. Hierin wordt beschreven hoe u electrische apparatuur op een
veilige manier moet bekabelen en aansluiten.
Perigo:
Antes de começar a instalar este produto, leia as informações de segurança
contidas em Informações Sobre Seguranaça—Leia Isto Primeiro, GA27-4004. Esse
folheto descreve procedimentos de segurança para a instalação de cabos e
conexões em equipamentos elétricos.
Fare!
Før du installerer dette produkt, skal du læse sikkerhedsforskrifterne i
Sikkerhedsforskrifter—Lœs dette først GA27-4004. Vejledningen beskriver den
fremgangsmåde, du skal bruge ved tilslutning af kabler og udstyr.
© Copyright IBM Corp. 1999, 2004
D-1
January 14, 2005
Gevaar
Voordat u begint met het installeren van dit produkt, dient u eerst de
veiligheidsrichtlijnen te lezen die zijn vermeld in de publikatie IBM Safety
Information — Read This First, GA27-4004. In dit boekje vindt u veilige
procedures voor het aansluiten van elektrische appratuur.
VAARA
Ennen kuin aloitat tämän tuotteen asennuksen, lue julkaisussa
Turvaohjeet—Luetämä ensin, GA27-4004, olevat turvaohjeet. Tässä kirjasessa on
ohjeet siitä, miten sähkölaitteet kaapeloidaan ja kytketään turvallisesti.
Danger
Avant d’installer le présent produit, consultez le livret Informations pour la
sécurité–Lisez-moi d’abord, GA27-4004, qui décrit les procédures à respecter
pour effectuer les opérations de câblage et brancher les équipements
électriques en toute sécurité.
Vorsicht
Bevor mit der Installation des Produktes begonnen wird, die
Sicherheitshinweise in Sicherheitsinformationen—Bitte zuerst lesen, IBM Form
GA27-4004. Diese Veröffentlichung beschreibt die Sicherheitsvorkehrungen für
das Verkabeln und Anschlieβen elektrischer Geräte.
D-2
4820 Planning, Installation and Service Guide
January 14, 2005
Vigyázat
Mielôtt megkezdi a berendezés üzembe helyezését, olvassa el a IBM Safety
Information — Read This First, GA27-4004 könyvecskében leírt biztonsági
információkat. Ez a könyv leírja, milyen biztonsági intézkedéseket kell
megtenni az elektromos berendezés huzalozásakor illetve csatlakoztatásakor.
Pericolo
prima di iniziare l’installazione di questo prodotto, leggere le informazioni
relative alla sicurezza riportate nell’opuscolo Informazioni di sicurezza—Prime
informazioni da leggere in cui sono descritte le procedure per il cablaggio ed il
collegamento di apparecchiature elettriche.
Fare
Før du begynner å installere dette produktet, må du lese
sikkerhetsinformasjonen i Sikkerhetsinformasjon—Les dette først, GA27-4004 som
beskriver sikkerhetsrutinene for kabling og tilkobling av elektrisk utstyr.
Perigo
Antes de iniciar a instalação deste produto, leia as informações de segurança
Informações de Segurança—Leia Primeiro, GA27-4004. Este documento descreve
como efectuar, de um modo seguro, as ligações eléctricas dos equipamentos.
Appendix D. Safety information
D-3
January 14, 2005
Peligro
Antes de empezar a instalar este producto, lea la información de seguridad
en Información de Seguridad—Lea Esto Primero, GA27-4004. Este documento
describe los procedimientos de sequridad para cablear y enchufar equipos
eléctricos.
Varning—livsfara
Innan du börjar installera den här produkten bör du läsa
säkerhetsinformationen i dikumentet Säkerhetsföreskrifter—Läs detta först,
GA27-4004. Där beskrivs hur du på ett säkert sätt ansluter elektrisk
utrustning.
D-4
4820 Planning, Installation and Service Guide
January 14, 2005
IBM
IBM
GA27-4004
GA27-4004
Appendix D. Safety information
D-5
January 14, 2005
GA27-4004
IBM
GA27-4004
GA27-4004
GA27-4004
GA27-4004
GA27-4004
D-6
4820 Planning, Installation and Service Guide
January 14, 2005
Index
Numerics
3M TouchWare calibrating and
adjusting 4-1
4820 SurePoint Solution
environmental requirements 1-8
hardware options 1-3
installing 2-1
introduction 1-1
model numbers 1-1
operating 3-1
pedestal options 1-4
power usage 1-9
powering on 2-34
rear view, 10-in 1-8
spill resistance 1-9
supported operating systems 1-5
trough 2-19
4820 to the free-standing pedestal,
mounting the 2-14
4820 Video Quality Test Pattern program
DOS 2-36
using the 2-36
when to use 2-36
Windows 2-37
4820Patt.exe 2-36
A
A/D error, message 4-2
accessibility xi
adapter, distributed pedestal 2-13
adjusting
brightness controls 3-2
adjusting the double-click setting 2-44
adjusting, 3M TouchWare calibrating
and 4-1
all models
maximizing your comfort 3-1
attaching
distributed pedestal 2-8
integrated pedestal 2-17
keypad 2-28
pointing device 2-32
the 4820 SurePoint Solution to the
distributed pedestal 2-11
the 4820 SurePoint Solution to the
VESA bracket 2-26
the audio kit 2-32
the magnetic stripe reader 2-30
audio kit
requirements 2-32
when to attach 2-32
auto adjust menu item 2-35
B
base plate, integrated pedestal
blank display 4-4
bracket, mounting 2-17
2-17
© Copyright IBM Corp. 1999, 2004
brightness
controls, adjusting 3-2
menu item 2-35
brightness controls 3-1
brightness menu 3-1
button, touch response mode
2-43
C
cables
cover 2-19
routing though the counter 2-9
cables for the integrated pedestal, routing
the 2-16
cables, connectors, and routing path,
identifying 2-2
calibrate
steps to 2-42
testing 2-42
your touch and when to 2-42
calibrating and adjusting, 3M
TouchWare 4-1
calling for service 1-9
changing the cursor display and
position 2-44
cleaning
touch screen 3-1
click, touch response mode 2-43
COM1 connection requirement,
diagnostics 4-1
COM2 connection requirement,
diagnostics 4-1
common problems, troubleshooting 4-1
connectors, and routing path, identifying
the cables, 2-2
contrast menu item 2-35
controller information for model 4WT,
touch screen 4-1
controls, brightness 3-1
counter, routing cables through the 2-9
cover, cable 2-19
cursor display and position, changing
the 2-44
customizing the touch sound 2-44
D
desktop, touch response mode 2-43
diagnostics, system software, touch
drivers, and 1-8
dialog box, touch screen properties 4-2
disability xi
display
blank 4-4
not responding to touch 4-3
display and position, changing the
cursor 2-44
disposal of equipment C-5
distributed pedestal
attaching the 4820 SurePoint Solution
to the 2-11
installing the 2-8
parts list 2-12
distributed pedestal adapter 2-13
DOS users, auto setup 2-36
DOS_PAT.exe 2-36
double-click setting, adjusting the 2-44
drawing, touch response mode 2-43
drilling counter 2-12
E
end of life disposal C-5
environmental requirements 1-8
equipment disposal C-5
error messages
definitions 4-2
exiting
the OSD menu 2-35
through time-out 2-35
F
features
accessibility xi
features, installing the optional 2-27
filtering options 2-45
finding and correcting common
problems 4-1
free-standing pedestal
mounting 2-14
free-standing pedestal, mounting the 4820
to the 2-14
frequencies, video 2-36
H
hardware error, message
4-2
I
IBM Advanced Touch Screen
Configurator, features 2-45
IBM POS Device Exerciser 2-42
identifying pedestal type 2-2
identifying the cables, connectors, and
routing path 2-2
indicator, power off 4-3
Information menu item 2-35
information, warranty 1-9
installation
identifying pedestal type 2-2
identifying the cables, connectors, and
routing path 2-2
tailoring your installation 2-1
installing
manager’s keylock 2-27
X-1
January 14, 2005
installing (continued)
models 48D, 48T options 2-27
mounting covers 2-12
installing multiple monitors 2-1
installing the integrated touch pedestal
4800 720 2-24
4800 740 2-24
4800 780 2-24
SurePOS 4800 720 2-22
SurePOS 4800 740 2-22
SurePOS 4800 780 2-22
wide 4694 models 2-20
installing the pedestal
integrated touch pedestal 2-20
Installing the pedestal
distributed 2-8
free-standing pedestal 2-14
integrated pedestal 2-16
integrated pedestal
base plate 2-17
parts list 2-17
steps to install 2-17
K
keylock, installing the manager’s
keypad malfunctioning 4-5
2-27
L
LED states 4-6
lift-off, touch response mode 2-43
lock, installing the manager’s key 2-27
N
notices D-1
NOVRAM error, message
4-2
O
operating
models 48D, 48T 2-42, 2-43
operating systems, supported 1-5
optional features, installing the 2-27,
2-30
options
Filtering 2-45
stabilize Cursor 2-45
OSD menu
auto adjust 2-35
brightness 2-35
contrast 2-35
exiting 2-35
information 2-35
manual adjust 2-35
reset 2-35
using 2-35
P
M
machine type/model 1-9
magnetic stripe reader, attaching
the 2-30
maintaining the 4820 SurePoint Solution
LED states 4-6
troubleshooting common
problems 4-1
malfunctioning
keypad 4-5
pointing device 4-5
manager’s keylock, installing 2-27
manual adjust menu item 2-35
manual adjust, using 2-35
maximizing your comfort 3-1
menu, exiting the OSD 2-35
mercury-added statement C-5
messages
No Video/DPMS 2-34, 4-1
Over Size 4-1
unsupported video mode 4-1
messages, touch screen status
definitions 4-2
mode, touch response 2-43
model 4WT, touch screen controller
information for 4-1
model number 1-1
modes, summary of touch 2-44
mounting bracket 2-17
mounting covers, installing 2-12
X-2
mounting dimensions, Models 10D,
1FR B-2
mounting the 4820 to the free-standing
pedestal 2-14
mounting, VESA 2-26
MSR, testing the 4-1
multiple monitors 2-1
parts list, distributed pedestal 2-12
parts list, integrated pedestal 2-17
pedestal
attaching the integrated 2-17
mounting the free-standing 2-14
pedestal adapter, distributed 2-13
pedestal type, identifying 2-2
pedestal, mounting the 4820 to the
free-standing 2-14
pedestal, routing the cables for the
integrated 2-16
pointing device malfunctioning 4-5
pointing device, attaching 2-32
position, changing the cursor display
and 2-44
power indicator not on 4-3
power supply, testing 4-6
power usage 1-9
power usage exceptions 1-9
power, voltage for USB 4-6
problems, troubleshooting common 4-1
PWM, message 4-2
R
RAM Error, message 4-2
Reset menu item 2-35
routing cables through the counter 2-9
routing path, identifying the cables,
connectors, and 2-2
4820 Planning, Installation and Service Guide
routing the cables for the integrated
pedestal 2-16
S
safety information D-1
serial number 1-9
service, calling for 1-9
setting, adjusting the double-click 2-44
software, touch drivers, and diagnostics,
system 1-8
sound card
Yamaha WF192XG 2-32
stabilize Cursor option 2-45
states, LED 4-6
status, touch screen 4-2
steps to calibrate 2-42
steps to routing cables
routing the pointing device 2-33
routing the RS-485 2-34
summary of touch modes 2-44
support Web site 2-37
supported operating systems 1-5
system software, touch drivers, and
diagnostics 1-8
T
tailoring your installation 2-1
template
free-standing 2-14
template, distributed pedestal 2-9
testing the calibration 2-42
testing the MSR 4-1
testing the power supply 4-6
time-out, exiting through 2-35
touch and when to calibrate, your 2-42
touch display
not responding to touch 4-3
touch drivers, and diagnostics, system
software, 1-8
touch modes, summary of 2-44
touch response modes 2-43
touch screen
cleaning the 3-1
Touch Screen Configurator, IBM
Advanced 2-45
touch screen controller information
controller type 4-2
firmware version 4-2
touch screen status 4-2
touch screen controller information for
model 4WT 4-1
touch screen not found, message 4-2
touch screen properties dialog box 4-2
touch screen status 4-2
touch screen utility, using 2-39
touch sound
configuring 2-44
customizing the 2-44
touchdown, touch response mode 2-43
TouchWare calibrating and
adjusting, 4-1
type/model, machine 1-9
January 14, 2005
U
using
4820 Video Quality Test Pattern
program 2-36
manual adjust 2-35
V
VESA mounting 2-26
video frequencies 2-36
voltage for USB power 4-6
W
warranty information 1-9
Web site, support 2-37
win_pat.exe 2-37
Windows
auto set-up 2-37
Index
X-3
January 14, 2005
X-4
4820 Planning, Installation and Service Guide
Readers’ Comments — We’d Like to Hear from You
4820 SurePoint Solution
Planning, Installation and Service Guide
Publication No. GA27-4231-06
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