Riptide Mayfair, Metro, Parkside, Skyline, Uptown Owner's Manual

LITE
mark II
Spas for wellness and modern living
Owner’s Manual
2017
Euro 240v 50 Htz
Summer 2017
™
CONTENTS
The Urban Lite™ Collection model range
4
Functions
Important safety information
6
Light
13
Bar top controls
13
Installation and set-up
Selecting a site for your spa
7
Freeze protection
13
Electrical requirements and connections
7
Compartment door
13
Checklist before filling your spa
8
Clean cycle
13
Circulation pump
13
Ozone generator
13
Install optional hand held massage jet
13
Control panel operations
Control System Features:
Heater control
9
Jet control
9
Audio system
9
Safety features
9
in.k300 main control panel
9
TROUBLESHOOTING GUIDE
Diagnostics - operation
14
Error codes
15
MAINTENANCE
Spa functions:
Water chemistry
16
Overview of water chemistry
16
Off mode
10
Starting your spa with new water
17
Pumps
10
Maintaining spa water
17
Light key
10
Water chemistry troubleshooting
17
Up/down key
10
Programming steps
11
Riptide Spa total alkalinity (ta)
adjustment chart
18
Setting temperature unit
11
Changing your spa water
19
Setting the clock
11
Drain operation
19
Smart winter mode
11
Cleaning your filters
19
Spa shell care
19
Programming the filter/purge cycles
11
Cleaning and protecting the headrests
19
Cool down
11
Cover care
20
Setting filter or purge cycle start time
12
Miscellaneous care
20
Setting filter cycle
12
Low-use or no-use periods
20
Setting filter or purge cycle frequency
12
Spa winterisation
20
Setting economy mode
12
Spa de-winterisation
20
Setting economy start time
12
Service
20
Setting economy duration
12
Riptide limited warranty
21
3
The Urban Lite™ Collection model range
Boulevard
Drain Point
Diverter Control
Air Control
Power Supply
Skyline
Power
Supply
Air
Control
Diverter Controls
Air Controls
Drain Point
Uptown
Air
Control
Power Supply
Diverter Control
Air Control
Drain Point
4
Parkside
Air
Control
Power Supply
Diverter Control
Air Control
Drain Point
Metro
Power
Supply
Air Control
Diverter Control
Drain Point
Mayfair
Air
Control
Power Supply
Diverter Control
Drain Point
5
IMPORTANT SAFETY INFORMATION
When installing and using this electrical equipment,
basic safety precautions should always be followed,
including the following:
may be described as follows: Hypothermia occurs when
the internal temperature of the body reaches a level
several degrees below the normal body temperature
of 37°C (98.6°F). The symptoms of Hypothermia include
an decrease in the internal temperature of the body,
dizziness, lethargy, drowsiness, and fainting.
The effects of Hypothermia include:
• Unawareness of impending hazard
• Failure to perceive cold
• Failure to recognise the need to exit the spa
• Physical inability to exit the spa
• Foetal damage in pregnant women
• Unconsciousness and danger of drowning.
1. READ AND FOLLOW ALL INSTRUCTIONS.
2. WARNING - To reduce the risk of injury, do not
permit children to use this product unless they are
closely supervised at all times.
3. Electrical Supply. Spa models with 2kw heaters
only require a 13amp waterproof outside socket.
Spa models with a 3 kw heater require a 16amp wall
mounted commando socket with a dedicated supply
terminated at an RCD protected consumer unit fitted
with a type C breaker. Alternatively you could fit a
rotary isolator and have your own electrician hardwire
directly into the Hot tub control box.
2. WARNING - risk to infants, the elderly, and women
planning pregnancy or during pregnancy. Please
consult your physician if the above applies to you or
anyone using your spa.
ALWAYS USE A QUALIFIED ELECTRICIAN TO
CONNECT THIS Spa TO YOUR ELECTRICITY SUPPLY
3. WARNING - risk of children drowning. Although
your Riptide spa cover is not rated as a safety cover, it
is wise to always keep the spa cover securely fastened
when not in use. This will help discourage children
from attempting to enter the spa when not supervised
by an adult.
4. DANGER - risk of accidental drowning. Extreme
caution must be exercised to prevent unauthorised
access by children. To avoid accidents, ensure that
children cannot use the Riptide Urban Lite spa unless
they are supervised at all times.
4. WARNING - risk of drowning. Use caution when
bathing alone. Overexposure to hot water may
cause nausea, dizziness, and fainting.
5. DANGER - risk of injury. The suction fittings in the
Riptide spa are sized to match the specific water flow
created by the pump. Should the need arise to replace
the suction fittings or the pump, be sure that the flow
rates are compatible. Never operate the Riptide spa
if the suction fittings are broken or missing. Never
replace a suction fitting with one rated lower than the
flow rate marked on the original suction fitting.
5. WARNING - risk of injury. Always use extreme
caution while entering or exiting the spa. Surfaces can
be very slippery when wet. Do not step or sit on head
rests. Keep all breakable objects out of the spa area.
6. WARNING - risk of injury. Never use the spa
immediately after strenuous exercise.
6. DANGER - risk of electric shock. Do not permit any
electrical appliance, such as a light, telephone, radio,
or television, within 5 feet (1.5m) of the unit. These units
have an integral ground fault circuit interrupter, but
this only covers the spas’ own electrics.
7. WARNING - risk of injury. Individuals with infectious
diseases should not use the spa
8. WARNING - risk of injury. Maintain water chemistry
in accordance with chemical manufacturer’s
instructions.
7. WARNING - to reduce the risk of injury:
a) Before entering the spa check the temperature.
b) Since excessive water temperatures have a high
potential for causing foetal damage during the early
months of pregnancy, pregnant or possibly pregnant
women should seek advice before using a spa and
should maintain safe water temperatures.
d) The use of alcohol, drugs, or medication, before or
during spa use, may lead to unconsciousness with the
possibility of drowning.
e) Persons suffering from obesity, or with a medical
history of heart disease, low or high blood pressure,
circulatory system problems, or diabetes, should
consult a physician before using a spa.
f) Persons using medication should consult a physician
before using the spa since some medication may
induce drowsiness while other medication may affect
heart rate, blood pressure and circulation.
9. WARNING - risk of shock. The spa must not be
operated in severe weather conditions, i.e. electrical
storms.
10. CAUTION - unauthorised access. Secure the
spa area against unauthorised access. Make sure all
barriers meet local codes. Keep the spa cover on spa
when not being used.
11. CAUTION - risk of damage to spa or equipment.
By performing maintenance as described later in this
Owner’s Manual, the chance of damage to your spa
and its equipment will be greatly reduced.
12. CAUTION - non-approved accessories. Using
accessories not approved by the manufacturer could
void your guarantee or cause other problems. Please
consult with your authorised Riptide dealer.
13. CAUTION - location of your Riptide spa.
Locate your Riptide spa on a surface that can
withstand the weight bearing requirements of the
spa (see Selecting a Site for your Riptide spa in this
Manual). Also, locate your spa in an environment that
can withstand repeated exposure to water and the
possibility of a major spill.
ADDITIONAL SAFETY INSTRUCTIONS:
1. WARNING - risk of fatal hypothermia.
a) The use of alcohol, drugs, or medication can greatly
increase the risk of fatal Hypothermia in a spa.
b) The causes, symptoms, and effects of Hypothermia
6
INSTALLATION & SET-UP
SELECTING A SITE FOR YOUR Riptide spa
ELECTRICAL REQUIREMENTS
and CONNECTIONS
Your Riptide spa is designed for either indoor or
outdoor use. In either case, please adhere to the
following guidelines:
All Riptide spas must be wired in accordance with
all national electric codes. Always use a qualified
electrician to perform the electrical installation.
1. Select a site that is stable and capable of supporting
the weight of your spa, its water, and the people using
it (refer to the model brochure or contact an authorised
Riptide dealer for the filled weight of your spa). If
installed on a suspended floor/deck, it should be
capable of supporting your spa. If you have concerns
on this matter, please contact a qualified, licensed
contractor.
Wiring installation
Spa models with 2kw heaters only require a 13amp
waterproof outside socket.
Spa models with a 3 kw heater require a 16amp wall
mounted commando socket with a dedicated supply
terminated at an RCD protected consumer unit fitted
with a type C breaker.
2. The surface needs to be flat and level as it must
provide continuous support for the entire bottom of
the spa structure. Do not shim or block up the spa
creating voids below the base framework. If you do not
intend to use a pit please ensure you have adequate
drainage or a soak away.
Alternatively you could fit a rotary isolator and have
your own electrician hardwire directly into the Hot tub
control box.
220/240v Installation
3. Avoid installing the spa in a pit or low area where
water may accumulate and damage the spa or its
equipment. Choose a site where water will drain away
from the spa and not towards it.
Use only a qualified, licensed electrician to make 240
Volt electrical installations.
Your 220/240v standard Riptide spa model requires
one fused and dedicated electrical circuit of 13/16
amp supply with a wire size of 1.5mm-2.5mm. It is
important that these circuits are dedicated (not being
used by any other electrical appliance) or your spa
may not function properly.
4. Important: with all installations, the Riptide spa
must be located at least 150cm [5ft] from all electrical
outlets, switches, and other permanently installed
electrical devices.
Indoor considerations: There are several considerations
when installing your Riptide spa indoors: the
environment both around and below the spa should
be water resistant. It must be capable of handling water
splashed out from the spa as well as the possibility
of a leak from the vessel ( a catch basin equivalent
to the volume of your spa is recommended); it is
recommended that the room you install the spa in has
proper ventilation. This can usually be achieved by an
exhaust fan or a dehumidifier if spa is used for less
than one hour per day.
Position your Riptide spa at least 150cm [5ft] from all
electrical outlets or devices.
Electrician’s Instructions
We strongly recommend that a suitable seal cable
guide is installed to retain the water tight seal of the
control boxes. The incoming power line must be suitably
fused and protected to a C.E. minimum standard and
any national specific regulations required.
IMPORTANT INFORMATION
Never, under any circumstances, install your
Riptide Spa on an electrically heated floor.
Note: Typical indoor surfaces include, but are not
limited to: concrete; wood; non-slip tile or linoleum.
Outdoor Considerations: When selecting an outdoor
site, several things should be considered. Firstly, avoid
selecting a site where excessive water may contact the
spa such as from sprinklers or a roof edge without rain
gutters. If possible, avoid areas of direct, prolonged
sunlight. The ultraviolet rays of sunlight will tend to
fade and damage your Riptide spa cover and cabinet.
Lastly, avoid locating your spa in an area where debris
could be blown into the spa. If sinking your Riptide spa
into the ground a suitable drainage system must be
installed to avoid the risk of hydrostatic pressure from
rising ground water.
Note: Typical outdoor surfaces include, but are not
limited to: concrete; brick; non-slip tile; wood-decking;
pea shingle or sand.
7
INSTALLATION & SET-UP
4. Check Valve: Verify that all valves aside from the
drainage valves described previously are in the fully
open position. A valve that is half closed will result in a
noisy pump due to lack of water flow.
5. Fill the spa: Fill the spa to approximately the halfway
point on the skimmer.
CHECKLIST BEFORE FILLING YOUR Spa
Important: The equipment should never be operated
without water in the spa. Serious damage to the
equipment will occur.
1. Installing your cover: Your Riptide spa cover comes
with tie-down straps and locking hardware to attach
the cover to the spa cabinet or decking.
2. Check drain valves: Check that the spa drain valve
is fully closed.
6. If you live in a hard water area and have access to
a water softener we recommend you fill the spa with
softened water. The calcium balance of the spa water
should be approximately 40-250 ppm.
3. Tighten equipment fittings: In the equipment
compartment, hand-tighten all PVC pipe unions,
pump bleed valve and pump drain plugs to prevent
the possibility of leakage (sometimes these fittings
loosen during shipment). Check also that all fittings on
the filter are closed (HAND TIGHT ONLY! ).
6. Check for leaks: After the Riptide spa is full, but
before turning the power on, check all the fittings and
equipment in the equipment compartment for signs of
leakage. If a leak is detected, except from fittings that
can be hand-tightened, call your authorised Riptide
dealer.
8
ContRol panel operations
CONTROL SYSTEM FEATURES
Audio system
The fully programmable Gecko In.ye-3 control
system on Riptide spas allows total management of
the water temperature and jet power at the touch of
a button. Also included is an automatic timer switch
and operational safety features to ensure a safe and
relaxing spa experience.
If your Urban Lite Spa has a audio system fitted please
refer to the seperate manual.
Safety features
The control system has multiple safety features
including water flow protection, high and low voltage
protection, high and low temperature protection
and anti dry heating protection to guarantee the spa
operates safely. The control box is fully waterproof
with International Protection Rating (IP) 55.
Heater control
You can set the water temperature to your personal
preference. You can also set the water temperature in
advance ensuring your spa is ready for use anytime
you wish.
Jet control
300™
The speed of the jets is fully adjustable via the simple
to operate buttons on the control panel.
ct full-function keypad
in.k300 MAIN Control Panel
keypad layout
Pump 1
Pump 2
in.k300™
(Non-functioning on Urban Lite models)
Heater
Filter
1 for 5 seconds
Off mode.
s you to
including
ons such as
request and
de for
Set Point
Light
Compact full-function keypad
Pump 1
Pump 2
(Non-functi
Description Indicator lights
Up / Down
Heater
Filter
Smart Winter
Mode
Set Point
Pump 1
Pump 2 key
Light key
Up/Down keys
Press Pump 1 key to turn
Pump 1 on. Press pump
key again to turn pump off.
A built-intimer automatically
turns pump off after 20 minutes,
unless pump has been
manually deactivated first.
Pump 2 key does not
function on Urban Lite Spas.
Press Light key to turn light
on. A second press turns
light off. A built-in timer
automatically
turns light
9
off after 2 hours, unless it
has been manually
deactivated first.
Use Up or Down key to set
desired water temperature.
The temperature setting will
be displayed for 2 seconds to
confirm your new selection.
Spa Functions
2 pump spas have a
In
n keypad
ey to turn
ss pump
pump off.
utomatically
after 20 minutes,
s been
vated first.
Indicator lights
ContRol
Pump 1 panel operations
Light
Spa Functions Pump 2
(Non-functioning on Urban Lite models)
Off Mode
Pump 1
Pressing Pump 1 for 5 seconds
Press Pump 1 key to turn
will enable the Off mode.
Pump 1 on. Press pump
This mode allows you to
key again to turn pump off.
stop all outputs including
A built-intimer automatically
automatic functions such asIndicator
turns lights
pump off after 20 minutes,
unless pump has been
filter cycle, heat request and
manually deactivated first.
smart winter mode for
30 minutes to perform quick
The “Pump 1” indicator
spa maintenance. When Off
lights up when Pump 1 is on.
mode is active, the display
will toggle between the “OFF”
message, the clock and the
water temperature.
The spa light will flash for
a few seconds before the
end of the 30 minutes to
warn you that the system is
about to resume its normal
operation. Press Pump 1
or Pump 2 (if available) to
restart the system before the
expiration of the 30 minute
delay. When the system
resumes its normal operation,
Pump
2 key
Light key
the
display
shows “On“ for
3 seconds.
Pump 2 key does not
Press Light key to turn light
function on Urban Lite Spas.
on. A second press turns
light off. A built-in timer
automatically turns light
off after 2 hours, unless it
Programming Steps
has been manually
deactivated first.
dicator
Pump 1 is on.
The “Light” indicator lights up
when light is on.
Program menu
The program menu is
accessible by holding down
the Light key for 5 seconds.
In the program menu the
following parameters can be
set: clock, the filter or purge
cycles, economy mode and
temperature units. While you
the last parameter only.
If there is no action taken
for 10 seconds, the system
will exit the program menu
without saving any changes.
10
Pump 2 key
Light key
U
Pump 2 key does not
function on Urban Lite Spas.
Press Light key to turn light
on. A second press turns
light off. A built-in timer
automatically turns light
off after 2 hours, unless it
has been manually
deactivated first.
U
d
T
b
c
Up / Down
The “Light” indicator lights up
when light is on.
2
c
H
th
th
th
th
Up/Down keys
Use Up or Down key to set
desired water temperature.
The temperature setting will
be displayed for 2 seconds to
confirm your new selection.
2 pump spas have a
combined Up / Down key.
Hold the button to increase
the parameter and release
the button to stop. Hold
the button again to decrease
the parameter.
The "Set Point" icon
indicates that the
display shows the
Setting
the clock
desired
temperature,
NOT the current
Enterwater
the program
menu by
temperature!
holding down the Light key
for 5 seconds. The display will
show the current clock setting
with the hour flashing.
Depending on factory settings
your system may be set to
Setting the minutes: Use the
Up or Down keys to adjust
the minutes. Press the Light
key to jump to the next
parameter, the filter or purge
start time (FS).
P
p
D
c
w
o
c
fo
st
unless pump has been
request and
eactivated
first.
delay. When
the system
n thefor
system
manually
deactivated
first.
ode
normalquick
operation, resumes its normal operation,
erform
1”
indicator
the display
“On“ for
shows
“On“
The
“Pump shows
1” indicator
e. When
Off for
hen
Pump 1 is on. lights
3 seconds.
up when Pump 1 is on.
he display
een the “OFF”
ock and the
ure.
l flash for
ming
Programming Steps
efore Steps
the
inutes to
he system is
Setting the clock
e its normal
Pump 1 only.
parameter
Enter the program menu by
vailable)
to taken
s no action
holding down the Light key
m
before
conds,
thethe
system
for 5 seconds. The display will
ethe
30program
minute menu
show the current clock setting
systemany changes.
saving
with the hour flashing.
mal operation,
ws “On“ for
Depending on factory settings
your system may be set to
menu
Program
menutime or 12-hour time.
24-hour
The "Set Point" icon has been manually
deactivated
first. that the deactivated
2 pumpfirst.
spas have a
indicates
combined Up / Down key.
display shows the
The “Light”
indicator
lights up The “Light”
Hold the
button to
increase
desired
temperature,
indicator
lights
up
when lightNOT
is on.
the
parameter
the current
when
light
is on. and release
the button to stop. Hold
water temperature!
the button again to decrease
the parameter.
ContRol panel operations
2 pump spas have a
combined Up / Down key.
Hold the button to increase
the parameter and release
the button to stop. Hold
the button again to decrease
the parameter.
The "Set Point" icon
The "Set Point" icon
indicates that the
indicates that the
display shows the
display shows the
Programming
the filter/
A filtertemperature,
cycle consists of
desired temperature,
desired
starting
all the pumps and
purge
NOT cycles
the current
NOT the current
Setting the minutes: Use the
blower
in high speed for
water temperature!
water
temperature!
Up or Down keys to adjust
1 minute (purge step) then,
Depending on system
the minutes. Press the Light
the pump associated with
configuration your spa
key to jump to the next
the filter will run in low speed
will perform either a filter
parameter, the filter or purge
for the remaining duration
or a purge cycle. The filter
start time (FS).
of the filter cycle (clean step)
cycle menu consists of the
following parameters: the
A purge cycle is used when
start time (FS), the duration
Setting the clock
Setting(Fd)
theand
clock
Programming
the filter/
P
the spa is equipped
with a 24
the frequency
purge
cycles
pS
Setting(FF).
filter
or
purge
Setting
economy
mode
Setting filter cycle
Setting filter or purge
hour circulation pump which
The purge cycle menu
the
last time
parameter
the
last
parameter
only.menu by Enter
Setting
the minutes:
Use
the minutes:
Use the clean
m menu is
The
program
menu
is only.
Enter
the program
the
program
menu
by the Setting provides
Setting
the hour:
Use the Up
cycle
frequency
a continuous
duration
consists
of the
following
cycle
start
If there
no action
is no action
taken
Upparameters:
or Down
adjust
Down
to
adjust
by holding down accessible
byisholding
holding
down the
Light key holding
down
the keys
Light
key
Depending
onyou
system
D
T
This
mode
to
or Down
keysdown
totaken
adjust theIf there
step.allows
Itkeys
consists
of starting all
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geySteps
for
10key
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system
for
10
seconds,
the
system
the
minutes.
Press
thewill
minutes.
Press the
for 5 seconds. the
for
5 seconds.
for
5 seconds.
The
display will for
seconds.
display
configuration
your
spa in co
“x
lower
the
set
hours.
Press
the
Light key to
The5display
will
show
FFxx,
thetemperature
pumps
and Light
blower
(not
available
on
purge
and
theThe
frequency
( Light
FF). the
TheLight
display
will
show
exit the
program
menu will
exit
thethe
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jump to
the
next
key
to
jump
the
next
ram menu the
In
thewill
program
theparameter,
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currentmenu
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thetocurrent
clock
setting
will
perform
either
filter
w
point
of
the to
spa
by
20 °F
jump
tomenu
the
next
“xx” key
representing
the
number
high
speed
for
1aminute.
systems)
“xx”
representing
the
starting
saving
any
changes.
without
anyflashing.
changes.
parameter,
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theafilter
orThe
purge
arameters can be following
parameters
can
be
withsaving
the hour
with
the hour
flashing.
or aduring
purge
cycle.
filter
ow
(11 °C)
certain
period
minutes.
of cycles
per day.
Use
theor
Uppurge parameter,
hourwithout
ofthe
the
cycle.
Use
the
Up
startAtime
(FS).
time
filter
or purge set:
clock, key
the filter
or purge
ghethe
clock
Programming
the filter/or Down
cycle
menu consists of the
cy
filter
cycle
U
of the
day.(FS).
key
to
adjustconsists
the of start
The display
will show Fdxx,
or Down
to adjust
nomy mode and cycles,
economy
mode
Depending
factory
on factory
settings
following parameters: the
fo
starting
allLight
the
pumps
th
purgeon
cycles
frequency.
Use
the
key and
“xx” representing
the
dura-settings Depending
the hours.
Use the
Lightand
e units.
While
you by
temperature
units.
you Use the
system
may
be set to
your
system
may
set to
Setting
theWhile
minutes:
he
program
menu
time
theEPx,
duration
st
blower
inbehigh
speed for The start
ju
display
will(FS),
show
“x”
to jump
to
the
next
parameter,
tion your
in hours
of the
filter
key to jump
to
the
next
are
in theUp
program
menu,
24-hour
time
time. 24-hour
time
or 12-hour
time.
or Down
keys
to adjust
grogram
down menu,
the Light key
(Fd) and the
(F
1mode
minute
(purge
step) then,
e
on system
representing
the frequency
state of the
economy
(EP).
cycle.
UseDepending
the
Upor
or12-hour
Down
parameter,
filter
duration
(Fd).
or Down
to use
Down key
tothe Light
theorminutes.
Press
conds.
Thekey
display
will the Up
(FF).
The
purge
cycle
menu
(F
the
pump
associated
with
configuration
your
spa
programmed
economy
key to adjust the duration.
parameters
and setting
adjust thekey
parameters
hour:
Use the
Up Setting
the
hour:
Userun
theinUp
to jump toand
the next Use Setting
he current clock
following
co
the
filterindicator
will
low speed
W
willthe
perform
either
a filter
(0 = consists
disabled,of1the
= enabled).
The “Filter
cycle”
the Light
key
to jump
to
ht
key to
jump
use the Light
key to jump
or
Down
keys
to
adjust
the
or
Down
keys
to
adjust
thedurationUse parameters:
parameter,
the filter or purge
e hour
flashing.
thetostart
time ( FS)pis
for
the
remaining
or
a
purge
cycle.
The
filter
the arrow keys
enable
lights up when filter is on
the next parameter, filter or
parameter.
to the next
parameter.
hours.
Press
the
Light keyoftothehours.
Press
thefilter
Light
key(clean
to
start
time (FS).
and theeconomy
frequency
( FF).
ab
of the
cycle
step).
cycle
menu
consists
or disable
mode.
and flashes
when
suspended.
purge
frequency
( FF).
es
willon
befactory
savedsettings
The changes will be saved
jumpfollowing
to the next
parameter,thejump to the next parameter,
ding
th
parameters:
Use the Light key to jump to
the clockof
Programming
theis filter/
of set toafterSetting
the confirmation
the the
minutes.
the minutes.
A filter
cyclethe
consists
of
stem may be
A purge cycle
used when
te
startclock
time (FS), the duration
the next
parameter,
economy
unfirmation
Setting
Programming
filter/
A
0 = no filtration
all the pumps and
r time or 12-hour time.
purge
thecycles
spa is equipped with apurge
24 starting
(Fd) and the frequency
start
time
(ES).
st
cycles
24 =Setting
continuous
filtrationUse the
ameter
the
minutes:
Enter
the program
hour
circulation
pump which blower in high speed for
the last
parameter
only.menu by Enter
The
purge
minutes:
Use the
enu is only.
the(FF).
program
menucycle
by menuSetting the
b
o
action
taken
Up
or
Down
keys
to
adjust Up or
holding
down
the
Light
key
1that
minute
(purge
then,
the hour:
Depending
on
system
provides
a
continuous
clean
there is no action taken
consists
of
the
following
Down
keys
to
adjust
olding
downUse theIfUp
holding
down
the
Light
key
1
Depending
on
systemstep)
Note
the
parameters
for
the
econom
It
is
not
recommended
to
set
nds,
the system
the
thestart
Light
forseconds,
5 seconds.
display will for
pump
associated
within all th
wn
keys
to adjust the
configuration
yourLight
spa
step.Press
It consists
of startingconfiguration
allthethe
for 10
theThe
system
parameters:
the
timethe
( FS)
minutes.
the
r 5 seconds.
seconds.
ThePress
display
will
of
system
that
arespa
not present
so
your
this5to
"0".minutes.
program
jump
the setting
next( FF). key to
show
currentmenu
clock setting showkey
the filtereither
will run
in low speed th
Press
the
Light keywill
to exit
will
perform
either
filter in will perform
theto
pumps
anda blower
thethe
program
and
the to
frequency
jump
the
next
menu
the menu
theto
current
clock
a filter
changes.
the filter or purge parameter,
withsaving
the hour
for thecycle.
remaining
duration fo
oing
theany
next
parameter,
or a purge
cycle.or
The
high
for
1 filter
minute. or a purge
without
anyflashing.
changes.
thespeed
filter
purge
meters
can
be
withparameter,
the hour flashing.
The filter
start time (FS).
of
the
filter
cycle
(clean
nutes.
menu consists of the
startcycle
time (FS).
ter or purge
cycle menu consists of the step). o
Depending on factory settings Depending on factory settings
following parameters: the
y mode and
following parameters: the
your system may be set to
purge
cycle
used when A
start time (FS), the duration startAtime
its. While you
your system may be set to
(FS),
the is
duration
24-hour time or 12-hour time. 24-hour time or 12-hour time.
the
spa
is
equipped
(Fd) and the frequency
am menu,
(Fd) and the frequency with a 24 th
circulation
(FF). The purge cycle menu (FF). hour
Down key to
The purge
cycle pump
menu which h
Setting the hour: Use the Up Setting the hour: Use the Up
provides
a
continuous
consists of the following
meters and
consists of the following clean p
or Down keys to adjust the or Down keys to adjust the
step. It consists
starting
parameters: the start time ( FS)parameters:
y to jump
the startoftime
( FS)all st
hours. Press the Light key to hours. Press the Light key to
the frequency
pumps and( blower
in
and the frequency ( FF).
meter.
th
and the
FF).
jump to the next parameter, jump to the next parameter,
high speed for 1 minute.
l be saved
h
the minutes.
mation of
the minutes.
Setting temperature unit
Smart Winter Mode
Cooldown
Water temperature can be
displayed in either Fahrenheit
(°F) or Celsius (°C). The display will show F or C.
Our Smart Winter Mode
protects your system from
the cold by turning pumps on
several times a day to prevent
water from freezing in pipes.
After heating the spa water
to the desired Set Point, the
heater is turned o , but its
associated pump (Pump 1
low-speed or CP) remains
on for a predetermined
period of time to ensure
adequate cooling of the
heating element, prolonging
its useful life.
Use the Up or Down key
to change the setting. Use
the Light key to save all the
parameters.
The “SWM” indicator
lights up when freezing is
detected and flashes when
the purge is active.
11
Water temperature
regulation
Every 15 to 90 minutes
the pump will run to ensure
accurate water temperature
readings as well as avoid
heater activation in dry
conditions. After verifying
pump activation and taking
a water temperature reading
if required, the system
automatically turns the heater
on to reach and maintain
water temperature at
Set Point.
Indicator flashes when
taking water temperature reading.
or purge
or purge
ncy
ncy
l show FFxx,
l show
FFxx,
ng
the number
ngUse
the number
ay.
the Up
ay.adjust
Use the
Up
to
the
adjust
etothe
Lightthe
key
enext
the Light
key
parameter,
next
parameter,
de
(EP).
de (EP).
le” indicator
indicator
nle”filter
is on
n filter
is on
hen
suspended.
hen suspended.
ContRol panel operations
Setting filter or purge
cycle start time
Setting filter cycle
duration
Setting filter or purge
cycle frequency
The display will show FSxx,
“xx” representing the starting
hour of the cycle. Use the Up
or Down key to adjust
the hours. Use the Light
key to jump to the next
parameter, filter duration (Fd).
(not available on purge
systems)
The display will show FFxx,
“xx” representing the number
of cycles per day. Use the Up
or Down key to adjust the
frequency. Use the Light key
to jump to the next parameter,
economy mode (EP).
The display will show Fdxx,
“xx” representing the duration in hours of the filter
cycle. Use the Up or Down
key to adjust the duration.
Use the Light key to jump to
the next parameter, filter or
purge frequency ( FF).
The “Filter cycle” indicator
lights up when filter is on
and flashes when suspended.
0 = no filtration
24 = continuous filtration
Setting economy mode
Setting economy mode
Setting economy start time
Setting economy start time
Setting economy duration
Setting economy duration
This mode allows you to
Setting
temperature
This
allows youunit
toset
lowermode
the temperature
Smart
Winter
Mode
The
will
show
ESxx,at
“xx” display
representing
the hour
The display will show ESxx,
Cooldown
The
display
will show
Edxx,
“xx” representing
“xx” representing
themode
hour at
which
the economy
Our
Mode
which
theWinter
economy
mode
willSmart
become
active.
Use
the
protects
your system
from
will or
become
active.
the
Up
Down
key toUse
adjust
the
byUse
turning
pumps
onto
Up
or
Down
key to
adjust
thecold
hour.
the
Light
key
several
times
day
to
prevent
the hour.
Useanext
theparameter,
Light
key to
jump
to
the
water
freezing
in
pipes.
jumpfrom
to the
next parameter,
economy
duration
(Ed).
economy duration (Ed).
The
“SWM”
When
the indicator
Economy mode
lights
up
when
freezing
is
When
the
Economy
is ON, the
display
willmode
toggle
detected
and
flashes
when
is
ON, the
display
toggle
between
the
“Eco”will
message,
the
active.
between
the
“Eco”
message,
thepurge
time,isand
the water
the
time,
and
temperature. the water
temperature.
The display will show
Edxx,
“xx” representing
the
duration
in hour of the
After
heating
the
spaof
water
the
duration
in
hour
the
economy
mode.
Use
the
Up
to
desired
Point,
the
economy
mode.
Use
the
Up
orthe
Down
key Set
to adjust
the
, but
its
heater
is turned
oadjust
or
Down
key to
hour.
Use
the
Light
keythe
to
associated
pump
(Pump
1
hour.
the
Light
key to
jump Use
to the
next
parameter,
low-speed
or
CP)
remains
jump
to the next
temperature
unit.parameter,
on
for a predetermined
temperature
unit.
period
of time to economy
ensure
24 = continuous
adequate
coolingeconomy
of the
24 = continuous
heating element, prolonging
its useful life.
Note that the parameters for the economy mode settings are associated to specific low level configuration
Note
the parameters
the economy
moderevisions.
settings are associated to specific low level configuration
of thethat
system
that are notfor
present
in all software
of the system that are not present in all software revisions.
12
S
This mode allows you to
lower the temperature set
point of the spa by 20 °F
(11 °C) during a certain period
of the day.
T
“x
w
w
U
th
ju
e
The display will show EPx, “x”
representing the state of the
programmed economy
(0 = disabled, 1 = enabled).
Use the arrow keys to enable
or disable economy mode.
Use the Light key to jump to
the next parameter, economy
start time (ES).
W
is
b
th
te
Note that the parameters for the econom
of the system that are not present in all so
It is not recommended to set
this to "0".
lower of
thethe
temperature
point
spa by 20 °Fset
Water
temperature
point
the spa
bycan
20 be
°Fperiod
(11 °C)ofduring
a certain
displayed
in
either
Fahrenheit
(11
°C)day.
during a certain period
of the
(°F)
Celsius
ofor
the
day. (°C). The display will show F or C.
The display will show EPx, “x”
The
display will
“x”
representing
theshow
stateEPx,
of the
Use
the Up or Down
key
representing
state
of the
programmedthe
economy
toprogrammed
change the setting. Use
(0 = disabled, 1economy
= enabled).
the
Light
key to1save
all the
(0
= the
disabled,
= enabled).
Use
arrow keys
to enable
parameters.
Use
the
arrow
keys
to
enable
or disable economy mode.
or disable
economy
Use
the Light
key to mode.
jump to
Usenext
the Light
key toeconomy
jump to
the
parameter,
the next
economy
start
timeparameter,
(ES).
start time (ES).
Setting economy mode
Water temperature
regulation
Every 15 to 90 minutes
the pump will run to ensure
accurate water temperature
readings as well as avoid
heater activation in dry
conditions. After verifying
pump activation and taking
a water temperature reading
if required, the system
automatically turns the heater
on to reach and maintain
water temperature at
Set Point.
Indicator flashes when
taking water temperature reading.
FUNCTIONS
Lighting
In-spa lighting has seven colour and three
sequencing options including a gentle
rotation through the spectrum. Using the key
pad you can select your favourite colour.
Bar Top Controls
By turning Diverter Control you can divert the water
current between the different spa jets. You can also
adjust the Air Control to allow more air to join the spa
water, creating a stronger massage.
Compartment Door
For easy access, all components in Urban Lite Spas
are positioned on the same side as the compartment
door. In the event that an engineer needs to get inside
your spa all that is needed is to pull away the steps
and open the cabinet.
Clean Cycle
At the beginning of the filtration cycle, a pump will
automatically operate for 1 minute to clean the spa water.
Circulation Pump
The circulation pump operates during filtration and
when the heater is in operation.
Diverter Control (large control on spa)
Ozone generator
The ozone generator will operate during filtration cycles.
Install optional hand held massage jet
Select any convenient 4” jet, then using two hands,
unscrew the jet anti clockwise and remove. Connect
Hand held massage to jet fitting and install by turning
clockwise.
Air Control (small control on spa)
Freeze Protection
If the sensors within the heater detect a very low
temperature, the pumps and blower automatically
activate to provide freeze protection. The pumps and
blower will run continuously or periodically depending
on the conditions.
13
TROUBLESHOOTING GUIDE
DiagnosticS - OPERATION
Once commissioned, your Riptide Spa should operate normally when properly set up. If, however, you
encounter operating problems please use this general guide. If this guide does not help you solve the
problem please contact your dealer.
Operating problem
Analysis
Action required
Spa can’t start in any mode.
• Power is off.
• Electric control failure (display
shows error message).
Check the power supply to the
spa. Check the error message
on pages 10-12 and contact
your dealer.
Water jets turns off
automatically when using the
spa.
• The default time setting has
switched off the jets.
• The pump motor is overheating.
Press the pump button to
restart the pump. Stop running
pump for 1 hour until cool and
then restart the pump
The water pumps are
operating but no water is
coming out of the jets.
• The water pump has an airlock.
Try to restart the jet. Introduce
water into the filter opening to
clear any possible air block.
Spa water is heating slowly
and / or not reaching
required temperature.
• Filter cartridge needs cleaning
• There is no cover on the spa
creating heat loss.
• Heater is faulty.
Re-set the temperature.
Clean or replace the filter.
Put the cover on the spa.
Contact your dealer.
The power of the jets is low.
• The jets are blocked.
• The water pump’s air valve is not
fully open.
Check whether there are
foreign bodies inside the jets.
Check if water pump’s valve is
fully open.
The jet water power
fluctuates.
• Filter is blocked.
• There is not enough water in
the spa.
Check whether there are
foreign bodies inside the filter.
Add more water to the spa.
FAULT-FINDING
For fault-finding and other technical help with your in.ye-3 control system please visit the Gecko online
resource at: www.geckodocs.com/yseries
14
water temperature
water temperature
at
at
Set Point. Set Point.
Indicator flashes
Indicator
when
flashes when
taking water
taking
tempewater temperature reading.
rature reading.
TROUBLESHOOTING GUIDE
Troubleshooting
Troubleshooting
section section
Should an
Should
error an
occur,
error
the
occur,
display
thewill
display
showwill
one
show
of the
one
following
of the following
error messages
error messages
toggled toggled
with thewith
clockthe
and
clock
the and
water
the
temperature.
water temperature.
in.xe error
in.xe
codes
error codes
Description
Description
Hr
Hr
An internal
An internal
hardware
hardware
error haserror
beenhas
detected
been detected
in the in.xe.
in the in.xe.
Contact Contact
dealer ordealer
service
orsupplier.
service supplier.
HL
HL
The system
Thehas
system
shuthas
theshut
heater
thedown
heater
because
down because
the temperature
the temperature
at the heater
at thehas
heater
reached
has reached
119°F (48°C).
119°F (48°C).
Do not enter
Do not
theenter
water!
theRemove
water! Remove
the spa cover
the spa
and
cover
allow
and
theallow
water
the
towater
cool down,
to coolthen
down,
shut
then
power
shutopower o
and power
andyour
power
spayour
up again
spa up
toagain
reset the
to reset
system.
the system.
AOH AOH
Temperature
Temperature
inside the
inside
spa skirt
the spa
is too
skirt
high,
is too
causing
high, causing
the internal
the internal
temperature
temperature
in the in.xe
in the in.xe
to increase
to increase
above normal
abovelimits.
normalOpen
limits.
skirt
Open
andskirt
waitand
untilwait
error
until
clears.
error clears.
FLO
FLO
The system
Thedoes
system
notdoes
detect
notany
detect
water
any
flow
water
while
flow
thewhile
primary
the primary
pump ispump
running.
is running.
Check and
Check
open
and
water
open
valves.
waterCheck
valves.for
Check
waterfor
level.
water level.
Clean filter.
Clean
If the
filter.
problem
If the problem
persists, persists,
call yourcall
dealer
yourordealer
service
orsupplier.
service supplier.
Prr
Prr
A problem
A problem
is detected
is detected
with thewith
temperature
the temperature
probe. probe.
Call yourCall
dealer
yourordealer
service
orsupplier.
service supplier.
OH
OH
The water
The
temperature
water temperature
in the spa
inhas
the reached
spa has reached
108°F (42°C).
108°F (42°C).
Do not enter
Do not
theenter
water!
theRemove
water! Remove
the spa cover
the spa
and
cover
allow
and
theallow
water
the
towater
cool down
to cool
todown
a lower
totemperature.
a lower temperature.
Call yourCall
dealer
yourordealer
service
orsupplier
service supplier
if problem
if problem
persists. persists.
©G
All trad
are the pro
www.g
9919-101224-B
9919-101224-B
Rev. 04-2015
Rev. 04-2015
15
MAINTENANCE
WATER CHEMISTRY
High pH levels (over 7.6) can cause the following:
Scale build-up on the spa and its equipment; cloudy
water; a prematurely dirty filter; and less effective
chlorine sanitation. To correct high pH levels, add a pH
REDUCER.
Tap water that is safe to drink is not always right for
your spa. Normal tap water usually contains minerals
and micro-contaminants that are not visible to the
naked eye. Properly testing and treating your spa
water is essential for the health of your spa as well as
the people who use it.
Low pH levels (under 7.2) can cause the following:
Discomfort to the user and corrosion to the spa and
its equipment. To correct low pH levels, add a pH
INCREASER.
Proper chemical maintenance can control and help
prevent the following:
Note: Never use muriatic or hydrochloric acid to adjust
pH as it can damage your spa shell and surroundings.
1. Bacteria, algae and fungi, which can spread disease
and infection to humans.
4. Total alkalinity (TA)
Total Alkalinity (TA) is the measure of carbonates and
bicarbonates in the spa water. Low TA can cause pH
to be unstable, bouncing from one level to another,
causing the water to be corrosive or scale forming to
the spa and it’s equipment. To correct low TA, add a
TOTAL ALKALINITY INCREASER. High TA can cause
scale build-up, cloudy water, as well as other pH
problems. To correct high TA, contact your authorised
Riptide dealer.
2. Staining and scale build-up on your spa shell,
equipment, and piping.
3. Clogged filters.
Note 1: When using chemicals, always follow the
instructions provided on the manufacturer’s labels.
Note 2: Use an accurate test kit to perform all chemistry tests.
Note 3: Never mix chemicals.
Note 4: Always add chemicals directly to the spa water,
evenly spreading the chemicals over the surface. Run
the Filter Pump for 15 or more minutes after applying any
chemical. To help with the mixing of chemicals you can
turn on your massage system as well.
5. Calcium hardness (CH) 250-500 PPM
Calcium hardness (CH) is the measure of dissolved
calcium in the water. Low CH (soft water) can result
in staining to the spa’s surface as well as corrosion to
the spa and its equipment. To correct low CH, add a
CALCIUM HARDNESS INCREASER. High CH (hard
water) can cause cloudy water as well as rough scale
build-up on the spa’s surface and equipment. To
correct or manage high CH, contact your authorised
Riptide dealer.
OVERVIEW OF WATER CHEMISTRY
1. Sanitation
Sanitizers kill bacteria and keep the water clean.
Effective and safe Sanitizers include any of the following:
STABILISED CHLORINE GRANULES (sodium dichloro
isocyanurate dihydrate), or BROMINE GRANULES.
6. Stain & scale control
Stain and scale problems are common in hot water
environments. To help prevent and control staining
and scaling, add a SCALE INHIBITOR.
Note: Trichlor chlorine tablets and/or non-dichlor
granular chlorines must not be used in your spa , they
may damage the spa , voiding your warranty.
7. Foam control
Water emulsifies shampoo, soap and detergents, and
combined with high water temperatures, can cause
surface foaming. To prevent and control foam on the
surface of the spa water add a small amount of FOAM
REDUCER.
2. Weekly shock dose
As your spa is used, non-filterable wastes, including
perspiration, oils, hair sprays, etc, will build up in the
water. These substances make the water unattractive
in appearance and odour, and can also interfere with
sanitizer effectiveness. Normal sanitation does not
eliminate these waste substances but shock dosing
does. Shock dosing is achieved by ‘shocking’ the spa
water with a weekly dose of NON-CHLORINE SHOCK
or double dose of CHLORINE GRANULES.
8. Clearing cloudy water
There are two basic reasons that spa water becomes
cloudy. First, non-filterable liquid wastes (perspiration,
etc.) have contaminated the water. To remove these
waste substances, shock the water (as described
previously). Second, non-filterable micro-particulate
wastes (dust, etc.) have contaminated the water.
To remove these waste substances, use a WATER
CLARIFIER.
3. pH Control
Proper pH balance is extremely important in controlling
bacteria, providing water that’s comfortable for the
user, and in preventing damage to the spa and its
equipment. Using the scale of 0-14, pH is the measure
of acidity and alkaline in the water. pH levels under
7.0 are acidic while pH levels over 7.0 are alkaline. The
proper pH range for a spa is 7.2 to 7.6.
16
MAINTENANCE
9. Sanitizing with Non-Chlorine Shock (potassium
peroxymonosulfate)
When sanitizing your spa with Non-Chlorine Shock
you should add the correct dose directly to the spa
water with the jets running.
Maintaining Spa Water
Sanitizer and pH Levels
It is important to test and adjust the sanitizer and pH
levels of your spa on a daily basis.
With each sanitizer test, use STABILISED CHLORINE
GRANULES to maintain the following levels:
Non-Chlorine Shock will give up to two hours of safe
bathing. If you use the spa for more than two hours it
will be necessary to re-dose.
With ozone
Chlorine Level: 3—5 PPM
On a weekly basis it is important to shock your spa with
non-chlorine shock or double dose of CHLORINE
GRANULES.
To maintain the above sanitizer level with CHLORINE,
please refer to your authorised Riptide dealer for
assistance.
Note: Use only branded Hot Tub Barn chemicals to
ensure premium performance.
Shock dose
Once a week, and when the spa is not in use, shock
dose the spa water by adding the following:
Starting Your Spa With New Water
1. As your spa fills with tap water, add 2 and a half
teaspoons of STABILISED CHLORINE GRANULES to
the spa water. This will provide the initial protection
against bacteria in your pipes.
Add four tablespoons of NON-CHLORINE SHOCK to
the spa water.
Stain and scale control
Use a SCALE INHIBITOR as per the instructions on the
manufacturer’s label.
Note: If you live in a hard water area, fill the spa with
soft water if available. The calcium balance should be
between 40-250 ppm.
Foam control
As required, use FOAM REDUCER as per the
instructions on the manufacturer’s label.
2. When the spa is completely filled with water
complete the following.
Cloudy water prevention and control
Use a WATER CLARIFIER as per the instructions on
the manufacturer’s label. If the spa water is cloudy call
your Riptide dealer for advice.
3. If possible, have your authorised Riptide dealer test
the Calcium Hardness (CH) of your water and adjust as
per your dealer’s recommendation (the correct level of
CH depends on your overall water conditions).
WATER CHEMISTRY TROUBLESHOOTING
4. Test and adjust the Total alkalinity (TA) to the range
of 125-150 PPM (parts per million).
Prior to each spa use, check the water. If the water
appears cloudy or off-colour, has significant surface
foam or smells of chlorine, then there is a problem
with the water and it needs to be treated or drained.
Using the spa of the spa section in these conditions
could result in a skin rash or other irritation.
5. Test and adjust the pH to the range of 7.2-7.6.
6. After the water has circulated for approximately a
quarter of an hour, retest the chlorine level in your
water and add the correct amount to raise the level to
between 3—5 PPM.
For assistance in handling water chemistry problems,
consult your authorised Riptide dealer or another
service centre capable of performing a detailed Water
Analysis.
Start-up water chemistry is now complete. However, it
may take several days for the filter to completely clear
the water.
17
18
Alkalinity
Effect
Increase
0.800
Increase
0.700
Increase
1.250
Increase
1.250
Increase
0.700
Reduce
Increase
1.250
1.250
MAYFAIR
Reduce
0.700
METRO
Reduce
1.250
PARKSIDE
Reduce
1.250
UPTOWN
Reduce
0.700
SKYLINE
Reduce
0.800
BOULEVARD
Volume
(Metre³)
Sodium Bicarbonate – ‘Alkalinity Increaser’
Sodium Bisulphate- ‘pH Reducer’
Sodium Bicarbonate – ‘Alkalinity Increaser’
Sodium Bisulphate- ‘pH Reducer’
Sodium Bicarbonate – ‘Alkalinity Increaser’
Sodium Bisulphate- ‘pH Reducer’
Sodium Bicarbonate – ‘Alkalinity Increaser’
Sodium Bisulphate- ‘pH Reducer’
Sodium Bicarbonate – ‘Alkalinity Increaser’
Sodium Bisulphate- ‘pH Reducer’
Sodium Bicarbonate – ‘Alkalinity Increaser’
Sodium Bisulphate- ‘pH Reducer’
Chemical Addition
25.00g
30.00g
14.00g
16.80g
25.00g
30.00g
25.00g
30.00g
14.00g
16.80g
16.00g
19.20g
10
50.00g
60.00g
28.00g
33.60g
50.00g
60.00g
50.00g
60.00g
28.00g
33.60g
32.00g
38.40g
20
75.00g
90.00g
42.00g
50.40g
75.00g
90.00g
75.00g
90.00g
42.00g
50.40g
48.00g
57.60g
30
100.00g
120.00g
56.00g
67.20g
100.00g
120.00g
100.00g
120.00g
56.00g
67.20g
64.00g
76.80g
40
125.00g
150.00g
70.00g
84.00g
125.00g
150.00g
125.00g
150.00g
70.00g
84.00g
80.00g
96.00g
50
150.00g
180.00g
84.00g
100.80g
150.00g
180.00g
150.00g
180.00g
84.00g
100.80g
96.00g
115.20g
60
175.00g
210.00g
98.00g
117.60g
175.00g
210.00g
175.00g
210.00g
98.00g
117.60g
112.00g
134.40g
70
Total alkalinity adjustment required in mg/L
Additions based upon: 2.4kg Sodium Bisulphate reducing the TA by
20.00mg/L per 50.00 cubic metres
2.0kg Sodium Bicarbonate Increasing the TA by 20.00mg/L per 50.00 cubic metres
Riptide Total Alkalinity (TA) adjustment
200.00g
240.00g
112.00g
134.40g
200.00g
240.00g
200.00g
240.00g
112.00g
134.40g
128.00g
153.60g
80
225.00g
270.00g
126.00g
151.20g
225.00g
270.00g
225.00g
270.00g
126.00g
151.20g
144.00g
172.80g
90
250.00g
300.00g
140.00g
168.00g
250.00g
300.00g
250.00g
300.00g
140.00g
168.00g
160.00g
192.00g
100
MAINTENANCE
CHANGING YOUR Spa WATER
CLEANING YOUR FILTERS
Depending on usage, your spa section water will
need to be changed approximately every 4 months or
whenever your spa water becomes difficult to manage..
The filters are located inside the skimmer. Put your
hand into the skimmer and remove each filter one at
a time. On a regular basis it is important to remove
excessive pollution and organic matter from the filters.
It is recommend that on a regular basis the filters are
either cleaned with INSTANT FILTER CLEANER or
allowed to soak overnight in CARTRIDGE CLEANER.
In either case, after degreasing use a high pressure
hose or pressure cleaner to remove cleaner residue
and calcium.
DRAIN OPERATION
Filter replacement: Replace the filters every year or
sooner if necessary. Only use genuine Riptide filter
cartridge replacements.
CAUTION: Using a brush to clean a filter could damage it.
Commercially available filter cleaners may be used and
can be obtained from your authorised Riptide dealer.
Spa SHELL CARE
The spa surface is durable and easy to clean:
Drain open
Locate drain valve at floor level. To empty the water
from the spa remove the screw-cap from pipe. Twist
anti clockwise and pull pipe out. Water will now drain
out - allow to drain by gravity only.
Spa shell surface: For normal cleaning use
waterline cleaner solution. For surface marks,
use SURFACE CLEANER. To apply these cleaners, use
a soft, damp cloth or sponge. Rinse well and dry with
a clean cloth.
Drain closed
To fill the spa up with water, screw cap onto pipe.
Push and turn clockwise to lock closed.
General cleaning: With normal use of your spa, oils,
lotions, and hairsprays will build up on the surface of
the water, sometimes leaving a scum line around the
perimeter of your shell. This scum line can easily be
removed with SURFACE CLEANER.
Note 1: Drain water to an area that can handle the water
volume of your spa.
To remove grease, oil, paint and ink stains, use 25%
isopropyl (rubbing) alcohol in water.
Note 2: If draining water onto vegetation, make sure that
the sanitizer level (chlorine level) of your spa water is less
than 5 PPM.
Note 1: Never allow your spa surface to come in contact
with acetone (nail polish remover), nail polish, dry
cleaning solution, lacquer thinners, gasoline, pine oil,
abrasive cleaners or any other harsh chemical. These
chemicals can damage your spa shell and void your
warranty.
4. To clean the spa shell refer to ‘spa shell care’.
Steps to refill your spa:
1. Check that the drain is fully closed.
2. Close door to equipment compartment.
Note 2: Avoid using cleaning agents that will leave suds
in your spa water.
3. Refill spa with tap water. Fill the spa to the midway
level of the skimmer. The depth should be
approximately 150mm-190mm (6-7½”) down from the
top rim of the spa.
CLEANING AND PROTECTING THE HEADRESTS
Clean on a regular basis with soap, water and a clean
cloth. Use 303® Protectant or it’s equivalent once per
month. This will maintain water resistance and lustre
of the product. Between uses it is recommended to
remove the headrests and store in a dry place.
Note 1: The higher the water level, the fewer spa users
it will take to cause the water to overflow the top of the
spa.
Note 2: If you live in a hard water area you can fill the spa
with a 20/80 mix of hard and soft water. The calcium
balance should be between 40 - 250ppm.
Note: If headrests are left in the spa you must expect
colour loss and gradual breakdown of headrest material
due to the corrosive effect of chlorine and ozone.
4. Restore electrical power supply.
5. See ‘Starting Your Spa with New Water’ under ‘Water
Chemistry’.
19
MAINTENANCE
COVER CARE
Spa Winterisation
Your cover has a one year warranty.
Cleaning and conditioning your cover. On a monthly
basis, complete the following:
1. Drain the water from the spa (see ‘Steps to drain your
spa’ under ‘Changing your spa water’ in this Owner’s
Manual).
2. Drain the spa equipment. This is done by removing
the drain plug from the pumps, loosening all PVC pipe
unions and pump air bleed valves in the equipment
compartment. On the base of the filter columns there
is a drain plug which you need to unscrew.
1. Remove the cover and lay it down on a flat, clean
surface near a garden hose.
3. Clean the spa shell (see ‘Spa shell care’ in this
Owner’s Manual).
2. Rinse the cover to remove any loose debris.
4. Remove filter cartridge(s), clean filter (see ‘Cleaning
your filter’ in this Owner’s Manual), allow to dry, and
then store inside your garage or home.
Basic instructions are provided below. It is important
that you refer to the information that came with your
cover, which provides detailed information on caring
for it and what to do to protect its warranty.
3. Using a soft bristle brush, clean the top (vinyl portion)
of the cover with a mild solution of washing up liquid
— about one teaspoon of soap to two gallons of water.
Scrub the cover, using a gentle circular motion, being
careful not to let any areas of the cover dry before
rinsing with water.
5. Re-attach and secure cover to the spa
Spa DE-Winterisation
De-Winterisation is completed by reversing the above
procedure and then refilling the spa (see ‘Steps to
refill your spa’ under ‘Changing your spa water’ in this
Owner’s Manual).
4. Rinse the cover thoroughly and then dry with a clean
cloth.
5. We recommend the use of 303 Protectant to give
your cover a shiny appearance and UV protection.
Note: If your spa water is not emptied during periods of
No-use, you should test and chemically treat the water
approximately once per week. Not doing so may lead to
corrosion, staining, and/or scaling to your spa and its
equipment. If there is no one available to take care of the
spa on a weekly basis, then it is recommended that you
winterize your spa as described above.
6. Wipe and/or rinse any dirt from the bottom side of
the cover.
7. Replace the cover and secure with cover locks.
MISCELLANEOUS CARE
Vacuuming the spa: Debris from wind, trees and spa
users will occasionally accumulate on the bottom of
your spa. Your spa’s filtration system will remove the
smaller debris. Debris that is too large or too heavy for
the filtration system will have to be removed by the
use of a spa vacuum, such as a Grit Gitter. If you do not
have a spa vacuum, please contact your authorised
Riptide dealer.
Before requesting service from your dealer, refer to the
TroubleShooting Guide in this Owner’s Manual to
determine the necessary course of action. If you are not
able to solve the problem using the troubleshooting
guide, please contact your authorised Riptide dealer.
SERVICE
LOW USE OR NO-USE PERIODS
At certain times of the year you may not use your spa
as often as expected. For these Low-use or No-use
periods, we recommend the following:
GUARANTEE SERVICE
If your Riptide spa fails within the guarantee period
and within the scope of its guarantee, contact your
authorised dealer and schedule a service call.
Low-use: If your spa is being used less than once per
month, then you may wish to lower the temperature
setting. Lowering the temperature on your spa will cut
your cost of operation if you are not using the spa for
extended periods. However, you will need to adjust the
temperature setting before each use to heat the spa to
the desired level.
Note: Damage caused by repairs made by someone
other than an authorised Riptide technician will not be
covered by your warranty.
NON-GUARANTEE SERVICE
No-use for 1-2 weeks: If you plan to not use your spa
for 1-2 weeks, then we suggest that you not make any
changes in operating your spa.
We recommend having an authorised Riptide
technician perform all repairs on spas that fail outside
of warranty coverage or beyond the warranty period. .
No-use for 2-6 weeks: If you plan to not use your
spa for 2-6 weeks, then you may wish to lower the
temperature setting to approximately 26°C during the
No-use period.
Riptide Pools Limited
41 Robjohns Road, Chelmsford, Essex CM1 3AG
United Kingdom
Company No. 06356472 VAT No. 921 904 829
REF: JNJUL2017
No-use for over 6 weeks: If you plan to not use your
spa for over 6 weeks, then it is suggested that you
winterize your spa by the following steps.
20
LITE
™
Spas for wellness and modern living
L imited Warranty
3 Year No Leak Warranty
8 Year Structural and
5 Year Surface Warranty
Riptide warrants your Urban Lite Spa not to leak
for a period of three years from its delivery date.
This warranty specifically covers leaks from
the wall fittings, jet fittings, internal plumbing,
internal glue joints, freeze drains and all
bonded parts including the filter chamber and
light fittings.
Riptide warrants the sub frame and structure
not to crack or fracture for a period of eight
years from delivery date. Additionally, the
Lucite™ surface material of the Riptide Spa is
warranted not to peel, crack, wrinkle, blister,
yellow, efface or delaminate for a period of five
years from the spa’s delivery date. The Lucite™
surfaces are non-permeable and will not
absorb odours, bacteria or pollutants.
3 Year UV Resistant Low
Maintenance Cabinet Warranty
Riptide warrants the UV resistant synthetic
wood cabinet material not to peel, crack,
wrinkle, blister or delaminate and to be free
from defects in workmanship for a period of
five years from the spa’s delivery date. This
warranty specifically covers the cabinet’s
structural integrity, including all glue and
integral bonded joints.
1 Year Trim (Tile) and
Cover Warranty
Riptide warrants the cosmetic trim and spa
cover to be free from defects in materials and
workmanship for a period of one year from the
spa’s delivery date.
2 Year Gecko Hi Flow
2kw / 3kw Heater Warranty
2 Year Component Warranty
Riptide warrants the Gecko Hi Flow 2kw / 3kw
heater against fault in manufacture or faulty
workmanship for a period of two years from its
delivery date.
Riptide warrants the electrical components,
pumps, control box, and other Riptide Spa
components against malfunction or defects in
workmanship for a period of two years from its
delivery date. Filter cartridges, spa pillows and
cover locks are not included in this warranty,
but are warranted to be free from defects
in materials or workmanship at the time of
delivery to the original purchaser.
2 Year LED Light Warranty
Riptide warrants the LED lighting chains and
bulbs to be free from defects of materials and
workmanship for two years.
No-Nonsense Warranty Riptide will make no call-out or labour
charges or ask for part payment of parts for the entire warranty period,
provided that your Urban Lite Spa has had annual services undertaken
before each delivery anniversary.
Terms and conditions apply
21
Extent of warranty
change, electrical conversion or the addition of any
non-approved sanitation or water purification device
or heating system which contributes to a component
or unit failure or unsafe operating system. Misuse
and abuse shall include: any operation of the spa
other than in accordance with Riptide’s printed
instructions, or use of the spa in an application for
which it is not designed. Specifically: use of the spa
in a non-residential application; damage caused by
the operation of the spa outside the specified voltage
requirements (230 +/– 10%), operation of the spa at
water temperatures outside the ranges of 1°C and
42°C; damage caused by voltage spikes or “brownout” conditions; damage caused by dirty, clogged
or calcified filter cartridges; damage caused by the
use of trichloro chlorine, chemical tablets in a floater,
acid or by any other spa / pool chemicals or cleaners
which are not recommended by Riptide; damage
caused by allowing undissolved sanitizing chemicals
to lie on the spa surface (no spa can withstand this
kind of abuse); damage to components or surface
caused by improper pH balance or other improper
water chemistry maintenance; and damage to the spa
surface caused by leaving the spa uncovered while
empty of water and in direct exposure to sunlight
(causing solar heating distress) are considered abuses
and will invalidate warranty.
This warranty extends only to the original consumer
purchaser of the Riptide spa when purchased and
originally installed or relocated in the boundaries of
the country of purchase. The Riptide spa warranty
terminates upon any transfer of ownership or if the
spa is installed or relocated outside the country of
purchase. The customer must register their purchase
with Riptide. at the below address to benefit from this
warranty.
Warranty performance
In the event of a malfunction or defect covered under
the terms of this warranty, an authorised service agent
of Riptide will repair the Riptide spa. To obtain service,
contact the authorised service agent who sold you
the spa. There is no charge for parts or labour to repair
the spa or its components. Service agents reserve the
right to assess reasonable call out fees or travel based
upon their individual policies. If the spa is installed
outside of the normal servicing area of the selling
dealer, or if normal access to the spa is not possible,
extra travelling expenses and costs of access will be
charged. These costs are not covered by this warranty.
Riptide maintains an extensive service network. In the
event the consumer purchaser should not be able to
either obtain service or satisfactory service from an
authorised service agent, notify the service department
of Riptide. Written notice of any malfunction or defect
must be given within ten (10) days of the time the
malfunction is discovered, and must be accompanied
by the original consumer purchaser receipt of the
spa, which shows the date of purchase. Notice must
be given Riptide Pools Limited, 41 Robjohns Road,
Chelmsford, Essex, CM1 3AG, UK
Tel 01245 265036
The standard spa covers are not designed to support
heavy weight loads and should not be used as a seat.
In extreme cases the lid could crack and break. This
occurrence is considered abuse and is not covered
under this warranty.
Disclaimers
Riptide shall not be liable for loss of use of the Riptide
spa or other incidental, consequential, special,
indirect or punitive costs, expenses or damages,
which may include but are not limited to the removal
of a permanent deck or other custom fixture or the
necessity for crane removal. Any implied warranty shall
have a duration equal to the duration of the applicable
warranty stated above. Under no circumstances shall
Riptide or any of its representatives be held liable
for injury to any person or damage to any property
however arising.
Annual Service Requirement
To maintain your warranty it is required that you have
your spa serviced and your Service Book signed once
every 12 months by a Riptide approved dealer.
Acts invalidating warranty
This warranty is void if your spa has been improperly
installed, subjected to alteration, misuse or abuse,
or if any repairs on the spa are attempted by anyone
other than an authorised representative of Riptide.
Alteration shall include component or plumbing
Riptide Pools Limited
United Kingdom
22
Notes
23