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TECHNICAL
P r r a
2 1
S T c t t i i c e
C
E N T U R Y
T
E L E C O M
S
O L U T I I O N S F O R T H E
Speaker Phones
January 6, 2009
Provide Convenient Handsfree Communication
The E-10A and E-20B are telephone line powered speaker phones designed to provide two-way handsfree communication. Both function identically, but are available in two different housings to better suit the application. When the “Call” button is pressed, the E-10A or E-20B will come off-hook and will remain off-hook until a CPC signal is detected, the programmed timeout has elapsed, a busy signal is detected, or the call goes silent, making the unit automatically disconnect.
E-10A/E-10A-EWP E-20B/E-20B-EWP
The E-10A/20B can be connected directly to a C.O.
line or analog PABX/KSU station when programmed as a ringdown circuit, or used with a Viking Hot-Line Dialer.
If a line or station is not available, Viking’s DLE-200B ring down circuit can be used. One, or up to four, E-
10A/20B speaker phones can share an existing phone line in a house or small business when used with a
Viking C-200 or C-2000A (respectively) Entry Phone Controllers.
For outdoor or harsh environments, the E-10A/20B are available with Enhanced Weather Protection (EWP).
The E-10A-EWP and E-20B-EWP feature rubber gaskets and boots, closed cell foam gasketing, hand soldered silicon sealed connections, anti-corrosive gel filled tip and ring connectors, as well as urethane encapsulated circuit boards with internally sealed, field-adjustable trim POTS and DIP switches.
F e a t t u r r e s
• Alternate action call button to place or cancel a call
• Intelligent call progress detection for automatic hang-up on CPC, silence, busy signal, or time out
• Telephone line powered
• Weather resistant features: mylar speaker, gaskets, internally sealed push button switch, UV stable exterior, enamel coated PCB
• Optional Enhanced Weather Protection (EWP) available for greater weather resistance
• Adjustable microphone and speaker volume
• Programmable maximum call length
• Selectable auto-answer feature allows remote monitoring
• Two way handsfree communication
• Programmable VOX (mic/speaker) switching speed
E-10A/E-10A-EWP Features:
- Vandal resistant, black powder painted, aluminum face plate with heavy duty metal call button and mounting gasket
- Flush mountable using included plastic rough-in box part # 259576
- Surface mountable with an optional VE-5x5
E-20B/E-20B-EWP Features:
- Light gray colored, impact resistant, U.V. stable, plastic chassis
- Surface mountable only h t t t t p : : / / / / w w w .
.
v i i k i i n g e l l e c t t r r o n i i c s .
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c o m
A p p l l i i c a t t i i o n s
• Commercial, industrial and residential door security
• Door or gate communication
• Business delivery entrances
• Use in conjunction with a Viking K-1900-5 Dialer on
C.O. lines or analog PABX/KSU stations
• Use on any programmed ringdown circuit of an analog
PABX/KSU station that provides CPC, return to dial tone, or silence when called phone hangs up
P h o n e .
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8 8 6 1
S p e c i i f f i i c a t t i i o n s
Power: Telephone line powered (18 VDC/20mA minimum)
E-10A Dimensions: Overall: 127mm x 127mm x 57.2mm (5” x 5” x 2.25”), Rough-in box: 102mm x 102mm x 57mm (4” x 4” x 2.25”)
E-20B Dimensions: 140mm x 115mm x 38mm (5.5” x 4.5” x 1.5”)
Shipping Weights: E-10A: .91 kg (2 lbs), E-20B: .75 kg (1.5 lbs)
Standard E-10A/E-20B Environment: -26° C to 54° C (-15° F to
130° F) with 5% to 95% non-condensing humidity
E-10A/E-20B-EWP Environment: -26° C to 54° C (-15° F to 130°
F) with up to 100% condensing humidity
Speaker Volume: Approximately 70db maximum @ 1m
Ring Voltage: 25V AC RMS minimum
CPC Disconnect Time: 300ms minimum
REN: 0.8A
Standard Connections: (1) 2-position terminal block
EWP Connections: (2) gel-filled butt connectors
IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, PLEASE CONTACT: VIKING TECHNICAL SUPPORT AT (715) 386-8666
Our Technical Support Department is available for assistance Monday 8am - 4pm and Tuesday through Friday 8am - 5pm central time. So that we can give you better service, before you call please:
1.
Know the model number, the serial number and what software version you have (see serial label).
2. Have your Technical Practice in front of you.
3. It is best if you are on site.
RETURNING PRODUCT FOR REPAIR
The following procedure is for equipment that needs repair:
1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST have a complete description of the problem, with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.
2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include
ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted. Ship cartons prepaid to:
Viking Electronics, 1531 Industrial Street, Hudson, WI 54016
3.
Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.
4.
RA number on carton: In large printing, write the R.A. number on the outside of each carton being returned.
RETURNING PRODUCT FOR EXCHANGE
The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):
1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input and troubleshooting, a Return Authorization (R.A.) number will be issued. This number is valid for fourteen (14) calendar days from the date of issue.
3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your distributor will then replace the product over the counter at no charge. The distributor will then return the product to
Viking using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.
WARRANTY
Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of one year from the date of purchase from any authorized Viking distributor or 18 months from the date manufactured, which ever is greater. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI., 54016. Customer must contact Viking's
Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or others.
Vikings sole responsibility shall be to repair or replace (at Viking's option) the material within the terms stated above. VIKING SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCLUDING INCIDENTAL OR CONSE-
QUENTIAL DAMAGES RESULTING DIRECTLY OR INDIRECTLY FROM ANY BREACH OF ANY WARRANTY EXPRESSED OR IMPLIED, OR FOR ANY OTHER FAILURE OF THIS PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE HEREBY EXCLUDED
BEYOND THE ONE YEAR DURATION OF THIS WARRANTY. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you.
FCC REQUIREMENTS
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. Inside the front panel of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX.
If requested, this number must be provided to the telephone company.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive REN's on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the REN's should not exceed five (5.0) To be certain of the number of devices that may be connected to a line, as determined by the total REN's, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the
REN without a decimal point ( e.g
., 03 is a REN of 0.3). For earlier products, the REN is separately shown on the label.
The plug used to connect this equipment to the premises wiring and telephone network must comply with the applicable
FCC Part 68 rules and requirements adopted by the ACTA. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this E-10A/E-20B does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
If the E-10A/E-20B causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service.
If trouble is experienced with the E-10A/E-20B, for repair or warranty information, please contact:
Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016 (715) 386-8666
If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Connection to Party Line Service is subject to State Tariffs. Contact the state public utility commission, public service commission or corporation commission for information.
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:
Remain on the line and briefly explain to the dispatcher the reason for the call. Perform such activities in the off-peak hours, such as early morning or late evenings.
It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is connected. This is to avoid damaging the equipment caused by local lightning strikes and other electrical surges.
PART 15 LIMITATIONS
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
I I n s t t a l l l l a t t i i o n
!
IMPORTANT: Electronic devices are susceptible to lightning and power station electrical surges from both the AC outlet and the telephone line. It is recommended that a surge protector be installed to protect against such surges. Contact Panamax at (800) 472-5555 or Electronic Specialists Inc. at (800) 225-4876.
A. Mounting the E-10A and E-10A-EWP
The E-10A and E-10A-EWP are designed to be flush mounted to the included 4” x 4” x 2” deep plastic rough in box or surface mounted using an optional Viking model VE-5x5 . Note: The E-10A and E-10A-EWP will NOT mount to a standard double gang box. The plastic rough in box (part #
259576 ) may be purchased separately. Go to www.vikingelectronics.com and click on “ Spare Parts ”.
2.1”
Front View of Plastic
Rough-In Box (included)
4.0"
*
1/8" thick foam gasket (included)
Wire knock out
(2) Standard flat head dry wall
(sheet rock) screws (not included)
Call
5.0” Typical
* Note: Peel off paper liner and adhere gasket to the back of the faceplate, centering it over the four corner mounting holes.
Caution: For rough surfaces (ie: brick, stucco, etc.) additional caulking may be required.
E-10A shown with
Viking Model
VE-GNP
Gooseneck
Pedestal
Push to Call Button
(4) 6-32 X 3/4” stainless steel, flat head, hexdrive, screws (included)
Condensation Drain Hole
3.25”
5.22”
(4) 0.38” diameter (for gooseneck mounting)
(4) 0.2 x 0.43 slots for double gang box
(2) 0.2 x 0.43 slots for single gang box
5.14”
2.25”
Condensation
Drain Hole
Front View of Optional
VE-5x5 (not included)
(1) .74" dia
3.0” 3.3”
3.0”
Rear View of VE-5x5 (not included)
The optional VE-5x5 Surface Mount Box is designed to be surface mounted to a single gang box, double gang box or VE-GNP gooseneck pedestal (right).
?
Need More Information on VE-5x5 or VE-GNP?
Call (715) 386-4345 and select 424.
B. Mounting the E-20B and E-20B-EWP
The E-20B and E-20B-EWP are designed to be surface mounted to a single gang box (not included), a standard 4” x 4” electrical junction box (not included), or directly to a wall or flat sided post. Caution: For rough surfaces (ie: brick, stucco, etc.) additional caulking may be required.
Front view of the
E-20B and E-20B-EWP
Back panel of the
E-20B and E-20B-EWP
Side view of the
E-20B and E-20B-EWP
3.40”
1.55”
UP
3.40” 2.35” 3.30”
VIKING
©
Call
Red
(Ring)
To open the speaker box, remove the two screws from the cover.
C. Wiring the E-10A and E-10A-EWP
(Spade connector included)
Rear View of the
E-10A / E-10A-EWP
Viking C-200 Single Entry
Phone Controller (not included)
VIKING
©
MODEL C-200
VIKING
ELECTRONICS
HUDSON, WI 54016
SINGLE ENTRY PHONE
CONTROLLER
** Earth
Ground
(optional)
* Gel-Filled Butt
Connectors
1 2 3 4 5 6 7 8 9 10
ON
1 2 3
EARTH
GND
C.O. LINE
INPUT
OUT TO
PHONES
ENTRY
PHONE
N.O. COM N.C.
AUX CONTACTS
Mount back panel to a wall, a single gang box or a 4”x4” junction box with the arrow pointing up. Note: For outdoor applications apply a bead of caulk between back panel and wall.
Attach the cover to the base with the two included screws as shown.
Viking C-2000A 1-4 Entry Phone
Controller (not included)
VIKING
©
MODEL C-2000A
*** Optional Viking
K-1900-5 Dialer
(not included)
VIKING
ELECTRONICS
HUDSON, WI 54016
ADVANCED DOOR/GATE AND
ENTRY PHONE CONTROLLER
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
VIKING
©
Programmable
Tone Dialer
MODEL: K-1900-5
Quick Programming Guide
1. Call the phone connected to the dialer.
2. Answer phone. Enter
∗
& security code.
(Factory set to 845464) Write your
security code below:
3. Enter your spped dial number & #00.
Note: For additional programming see
K-1900-5 Technical Practice.
Viking Electronics, Inc.
Hudson, WI 54016
LINE IN PHONE
**** C.O. Line or Analog
PABX/KSU Station
(programmed for ringdown)
Viking DLE-200B
Two Way Ringdown
Circuit (not included)
VIKING
©
DLE-200B
RES
RINGDOWN
1 2
BUSY
To C.O. Line or
PABX/KSU station
***** Drip Loop
Green (Tip) or
To dedicated phone, unused trunk/line input of a phone system, or Viking C-1000B Doorbox Controller
D. Wiring the E-20B and E-20B-EWP
Rear View of the
E-20B / E-20B-EWP
** Earth Ground
(optional)
(Spade connector included)
* Gel-Filled Butt
Connectors
Viking C-200 Single Entry
Phone Controller (not included)
VIKING
©
MODEL C-200
VIKING
ELECTRONICS
HUDSON, WI 54016
SINGLE ENTRY PHONE
CONTROLLER
ON
1 2 3
1 2 3 4 5 6 7 8 9 10
EARTH
GND
C.O. LINE
INPUT
OUT TO
PHONES
ENTRY
PHONE
N.O. COM N.C.
AUX CONTACTS
Viking C-2000A 1-4 Entry Phone
Controller (not included)
VIKING
©
MODEL C-2000A
*** Optional Viking
K-1900-5 Dialer
(not included)
VIKING
ELECTRONICS
HUDSON, WI 54016
ADVANCED DOOR/GATE AND
ENTRY PHONE CONTROLLER
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
VIKING
©
Programmable
Tone Dialer
MODEL: K-1900-5
Quick Programming Guide
1. Call the phone connected to the dialer.
2. Answer phone. Enter
∗
& security code.
(Factory set to 845464) Write your
security code below:
3. Enter your spped dial number & #00.
Note: For additional programming see
K-1900-5 Technical Practice.
Viking Electronics, Inc.
Hudson, WI 54016
LINE IN PHONE
**** C.O. Line or Analog
PABX/KSU Station
(programmed for ringdown)
Viking DLE-200B
Two Way Ringdown
Circuit (not included)
VIKING
©
DLE-200B
RES
RINGDOWN
1 2
BUSY
Red
(Ring) To C.O. Line or
PABX/KSU station or
***** Drip Loop
Green (Tip)
To dedicated phone, unused trunk/line input of a phone system, or Viking C-1000B Doorbox Controller
* Note: The gel-filled (water-tight) butt connectors are designed for insulation displacement on 19-26 gauge wire with a maximum insulation of 0.082
inches. Cut off stripped wire ends before terminating.
** Note: To increase surge protection, loosen the PCB mounting screw labeled (as shown above) and fasten a wire with spade terminal (included) from the mounting screw to Earth Ground (grounding rod, water pipe, etc.)
*** Note: Talk battery must be a minimum of 28V DC when using the speaker phone with a Viking Hot-Line Dialer. For more information on Hot-Line
Dialers, retrieve Fax Back Documents 317 .
**** Note: When installing a line powered phone on a low voltage and/or low loop current phone system extension, a PS-2R Talk Battery/Loop Current boosting power supply may be required.
?
Need More Information on the PS-2R?
Call (715) 386-4345 and select 512.
***** Note: When wires are routed from above, a “drip loop” is recommended to keep water away from the circuit board.
P r r o g r r a m m i i n g
Rear View of the Speaker Phone models:
E-10A / E-10A-EWP / E-20B / E-20B-EWP
A. Adjusting Speaker Volume
The SPKR VOL pot can be adjusted to increase or decrease the speaker volume to the level desired as shown.
Less (-)
More (+)
Speaker Volume
(shown in default positions)
B. Adjusting the Microphone Volume
In certain noisy locations (background traffic, machinery or wind), the microphone volume may need to be decreased.
A symptom of this is one-way talk path, in which the distant party cannot be heard over the speaker. A MIC VOL pot is provided for increasing or decreasing the microphone volume. Note: If the microphone volume is set too high or too low, one-way talk path may occur.
ON S1
1 2 3
1 2 3
Less (-)
More (+)
Microphone Volume
(shown in default positions)
ON
DIP Switches
(shown in default positions)
OFF
C. DIP Switch Programming
1. Auto Answer Feature ON/OFF (DIP Switch 1)
DIP switch 1 is for turning the Auto Answer feature ON and OFF. The E-10A/E-20B is factory set to auto answer when an inbound call is detected.
2. Dial Tone Detection ON/OFF (DIP Switch 2)
With DIP switch 2 in the ON position, if the E-10A/E-20B detects more than 5 seconds of continued dial tone, the unit will automatically disconnect. If the E-10A/E-20B is installed on a continuously noisy line, it may detect the noise as dial tone and automatically disconnect. If this happens, turn the dial tone detection (DIP switch 2) OFF.
DIP
Switch
1
1
3
3
2
2
Position
ON
OFF
ON
OFF
ON
OFF
Description
Auto-Answer ON *
Auto-Answer OFF
Dial Tone Detection ON *
Dial Tone Detection OFF
Programming Mode
Normal Operation Mode *
3. Programming Mode ON/OFF (DIP Switch 3)
* Note: These are the factory settings.
With DIP switch 3 in the OFF position, the E-10A/E-20B is in the “Normal Operation Mode” (factory setting). By placing DIP switch 3 in the ON position, the E-10A/E-20B ’s programming mode is enabled. The programming mode is used for adjusting the Call Length Time Out, Silence Time for automatic disconnect and the Talk/Listen delay (VOX switching speed). These features are set from the factory and normally do not need adjustment. If adjustment is necessary, see Programming sections D - I .
D. Accessing the Programming Mode
The E-10A/E-20B can be programmed from any Touch Tone phone using a telephone line, Viking model C-200 or C-2000A Entry
Phone Controller, analog PABX/KSU station or a Viking model DLE-200B Line Simulator.
Step 1. Move DIP switch 1 to the ON position (sets unit to answer incoming calls - see section C ).
Step 2.
Move DIP switch 3 to ON (incoming calls automatically enter the programming mode - see section C ).
Step 3. From a Touch Tone phone call the line attached to the E-10A/E-20B .
Step 4. When the E-10A/E-20B answers, 2 beeps will be heard and you will automatically enter the programming mode.
Step 5. When finished programming, enter “ 0000 ” to exit programming and move DIP switch 3 back to OFF (see section C ).
E. Quick Programming Features
Select
Feature
Call length time out (1-9 minutes), blank = disabled (factory set to 11111 = 5 minutes) ..................................
Silence time out for disconnect (10-90 seconds), blank = disabled (factory set to 1111 = 40 secs) ................
Talk/listen delay (VOX switching speed) 0.1 - 0.9 seconds (factory set to 111 = 0.3 secs) .............................
Forced hang-up command (used to exit programming and hang up) .............................................................
0
00
000
0000
Wait for
Beep(s) beep beep beep
3 beeps
Enter
Time Value
111...
111...
111...
Wait for
2 Beeps beep beep beep beep beep beep
F. Programming Beeps See Table A below
If a valid “Feature” is entered, a single beep will be heard. If an invalid “Feature” (five or more zeros) is entered, 3 beeps will be heard and the E-10A/E-20B will hang up. If a valid “Time” is entered 2 beeps will be heard. If an invalid “Time” is entered, 3 beeps will be heard and you will have 20 seconds to enter the next valid “Feature”.
G. Call Length Time Out
This feature selects the maximum length of time that calls can be connected.
Programmable in increments of 1 minute up to a maximum of 9 minutes.
Programming nothing in the time value location will disable the call length time out. With the call length disabled, the E-10A/E-20B phone must rely on CPC, busy, silence or return dial tone to hang-up. Use the chart at the right.
* Note:
The factory default is 5 minutes.
H. Silence Time Out
This feature selects the length of time that calls will remain connected without voice activity. Programmable in increments of 10 seconds up to a maximum of
90 seconds. To disable the silence time out, program nothing in the time value location. Use the chart at the right. * Note: The factory default is 40 seconds.
Time
Value
1
11
111
1111
11111
111111
1111111
11111111
111111111
10 or more
Call Length
Time Out
1 min
2 min
3 min
4 min
5 min*
6 min
7 min
8 min
9 min
Disabled
Table A
Silence
Time Out
10 sec
20 sec
30 sec
40 sec*
50 sec
60 sec
70 sec
80 sec
90 sec
Disabled
Talk/Listen
Delay
.1 sec
.2 sec
.3 sec*
.4 sec
.5 sec
.6 sec
.7 sec
.8 sec
.9 sec
Error
I. Talk/Listen Delay (VOX Switching Speed)
This feature selects switching time between talk and listen modes (VOX switching time). Use the chart above.
* Note: The factory default is .3 seconds.
O p e r r a t t i i o n
When the push button is pressed, the E-10A/E-20B phone goes off-hook, much like a standard speaker phone. In the event that the line is busy, the E-
10A/E-20B will hang up. The E-10A/E-20B will also automatically hang up on CPC, silence, busy signal, return to dial tone or time out. If programmed to auto-answer (DIP switch 1 ON ), the E-10A/E-20B will also answer any incoming call.
P r r o d u c t t S u p p o r r t t L i i n e .
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8 6 6 6 F a x B a c k L i i n e .
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4 3 4 5
Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice. Viking Electronics, and its affiliates and/or subsidiaries assume no responsibility for errors and omissions contained in this information. Revisions of this document or new editions of it may be issued to incorporate such changes.
Fax Back Doc 210 Printed in the U.S.A.
ZF302360 Rev B
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