Infinite DVX Plus Mach I User Manual

DVX Plus

Feature Package 3

Mach

I

and

II/III/IV

Station User Guide

Includes Attendant Features

infinite T M DVX P lus Digital Systems Quick Reference Card

FIXED FEATURE BUTTONS

• CA MP-ON Button -- Enables you to alert a busy party that an outside line is on hold and waiting for them.

• CONF (CONFERENCE) Button -- Used to establish and build conference calls .

• FLASH Button -- Us ed to terminate an outside call and restore dial tone without having to hang up the hands et. It is also us ed to transfer calls behind a PBX or Centrex within those sys tems.

• FORWA RD (F WD) Button -- Allows you to forward your calls to another station.

• HOLD Button -- Enables you to place an outside caller on hold.

• H-T-P Switch -- Allows the user to select the ICM signaling mode: Handsfree, Tone, or Privacy.

• MSG (MESSAGE WAIT) Button -- Allows you to initiate a message waiting indication at stations that are busy, unattended, or in Do Not Disturb.

Mess age Waiting Callback request left at your station is indicated by a flashing MSG WAIT LED.

• MUTE Button -- Allows you to switch the builtin microphone on or off when us ing the speakerphone, or the handset microphone when using the hands et.

• ON/OF F Button -- Enables you to make a te lephone call without lifting the handset. It turns the telephone on and off when using the speakerphone.

• SPEED Button -- Provides you with access to speed dialing, save number redial and last numbe r redial. This button is also used to access flexible button programming.

• TRANS (TRA NSF ER) Button -- Used to transfer an outside call from one station to another.

• VOLUME BAR -- Allows the us er to adjust speakerphone and handset volume.

CALL FORWA RDING

1. Pres s the FWD button or dial [6 40].

2. Dial the des ired Call Forward code:

[6] = All Calls

[7] = N o Answer

[8] = Busy

[9] = Busy/No Ans wer

3. Dial station number where calls are to be forwarded. Hear confirmation tone.

4. Replace handset or press ON/OFF button.

ESTABLISHING A CONFERENCE

Only stations that have Conferen ce ena bled will be able to initia te a Con ference.

1. Lift the handset.

2. Select intercom station or dial desired outside party. When called party ans wers, press the

CONF button.

3. Add next conference party by s electing another outside line or intercom station.

4. Pres s the CONF button again and repeat previous step in a cycle, until all parties are contacted.

5. When last party answers , press the CON F button twice. All parties are connected.

TERMINATING A CONFE RE NCE

To terminate a Conference, the conference initiator must be actively in the conference.

Replace handset or press ON/OFF button.

UNSCREENED TRA NSFER

1. Press TRANS button and dial station number.

2. When the called extension begins to s ignal, hang up to transfer the call.

3. Replace handset or pres s ON/OFF button.

SCREENED TRA NSFER

While connected to an outside line:

1. Press s tation button where call is to be tr a ns fe rr e d ( if pr ogr a mm ed on y our te lephone),

-or-

Press the TRANS button and dial the desired station number.

(The called extension signals according to the intercom signal switch position.)

2. When that extension answers , announce the trans fer.

3. Hang up to complete transfer.

LEA VING A MSG WAITING INDICATION

If you dial a s tation that is busy, unattended, or in

Do Not Disturb, you can leave a message waiting indication.

1. Press the ON/OFF button.

2. Dial the des ired intercom station. A busy tone or DND tone is he ard.

3. Press the MSG button. The called party’s MSG button LED will flash slowly.

4. Press the ON/Off button to end the call.

Quick Reference Card infinite T M DVX P lus Digital Systems

PLA CI NG A N OUTSIDE LINE ON HOLD

• If your system is programmed for Exclusive

Hold Preference, pres s the HOLD button once for Exclusive Hold or twice for Sys tem Hold.

• If your s ys tem is programmed for System H old

Preference, pres s the HOLD button once for

System H old or twice for Exclusive Hold.

STORING SPEED NUMBERS

1. Pres s the SPEED button twice.

2. Dial the speed bin location.

• 000 to 01 9 = Station Speed numbers

• 020 to 9 99 = System Speed numbers

3. Dial desired telephone number.

4. Pres s the SPEED button.

5. Pres s the ON/OFF button to end speed dial programming.

To cle ar an exi sting spe ed bin:

1. Pres s the SPEED button twice.

2. Dial the speed bin location.

3. Pres s the SPEED button again. A confirmation tone will be heard.

DIALING A SPEED NUMBER

1. Pres s the SPEED button.

2. Dial the speed bin location,

-or-

P res s programmed s peed bin button.

• 000 to 019 = Station Speed numbers

• 020 to 999 = System Speed numbers

3. When called party answers, pick up handset or use speakerphone.

DIRE CTORY DIA LING

Users with display telephones may view a list of individuals on the telephone sys tem and have the system automatically dial that person. Directory

Dialing may also be used to transfer a call from one station to another.

1. Dial the Directory List dial code [680],

-or-

P res s the DIRECTORY DIAL flexible button.

2. Pres s a button on the key pad, once, twice or three times , to repre sent the letter of the alphabet, to begin viewing the list of names.

3. Scroll through the Directory List to select a name as follows:

• Press [ ✳ ] to scroll up to next entry,

-or-

• Press [#] to scroll down to previous entry.

4. Pres s the SPEED button at the desired name to automatically dial the destination station or outside phone number (via Speed Dial) .

To transfer a call usi ng Dire ctory Dia ling

1. Press the TRANS button.

2. Dial Directory Dial Code [680] ,

-or-

Press the DIRECTORY DIAL flexible button.

3. Press the digit associated with the person’s name. Whe n the name displays, press the

SPEED button to automatically dial the station.

4. Press the ON/OFF button to complete transfer.

Ca lls may o nly be transf erred to internal station s.

PROGRAMMING FLEXIBLE BUTTONS

1. Press the SP EED button twice.

2. Press the flexible button to be programmed.

3. Dial the desired code from the following chart.

A confirmation tone will be heard.


All Call Page ( Internal & External) 70 0

Background Music 63 2

Call Back

Call Park Location ( System)

62 2

43 +[ C]

Call Park Location ( Station)

Call (Park) P ickup

Dial Speed Directory

Do Not Disturb

43 9+[ XXX]

#6+[XXX]

68 0

63 1

Extension N umbers - Mach I 10 0-131

Extension N umbers DVXPlus II/III 10 0-171

Extension N umbers DVXPlus IV 10 0-351

Ext All Call Page DVXPlus II/III/IV 76 +[ 0]

(All External Zones)

External Page M ach I

Last Number Redial

Line Queue

Personal Park

76 +[ 1]

[ SPEED]+[#]

62 1

43 8

Speed Dial Access

Save Number Redial

VM Group P ilot Numbers

[ SPEED]+[ YYY]

[ SPEED]+[

✳

]

44 [ V]

________________________________________

C = Call Pa rk Location ( 0-7)

V = Voice Ma il Group Number (0-7)

XXX = Sta tion Exten sio n Nu mbers

YYY = Speed Dial B in Numbers

(000-019 Station ) ( 020-999 System)

To erase a fle xible button:

1. Press the SP EED button twice.

2. Press the flexible button to be erased.

3. Press the FLASH button. A confirmation tone will be heard.


DVX

Plus

Mach I and II/III/IV

Digital Telephone Systems

(Feature Package 3)

Station User Guide with Attendant Features

Issue 3.2 - March 2001 P/N: IN8052-10

I

Issue Release Date

1

2

12-98

8-99

3

3.1

3.2

5-00

7-00

3-01

Changes

Includes Feature Package 1 enhancements.

Incl ud es Feature Package 2 {FP2} enhancements.

User Guide content contains extensive revisions.

Incl ud es Feature Package 3 {FP3} enhancements.

User Guide has been reformatted.

User Guide content contai ns updated information.

User Guide contains updated information.

LIFE SUPPORT APPLICATIONS POLICY

VODAVI Technology, Inc.

products are not authorized for and should not be used within Life Support app lications. Life Support systems are equipment intended to sup port or sustain life and whose failure to per form when properly used in accord ance wi th instructions provided can be reasonably expected to result in signifi cant personal injur y or death.

VODAVI Technology, Inc.

warranty is limi ted to repl acement of defective components and does not cover injur y to persons or property or other consequential damages.

Copyright © 2000 VODAVI Tec hnology, Inc.

All Rights Reserved

This material is copyrighted by VODAVI Technology, Inc. Any unauthorized reproductions, use or disclosure of this material , or any part thereof, is stric tl y p rohib ited and is a viol ation of the Copyright Laws of the United

States (17 U.S.C. Section 101 et. seq.).

VODAVI reserves the right to make changes i n specificati ons at any time and without notice. The i nformation furnished by VODAVI in this material is bel ieved to be accurate and reliable, but is not warranted to be true in all cases.

infinite T M , DVX Pl us

TM , and Mach I TM are registered trademarks of VODAVI Technology, Inc.

seh/2001

Contents

Account Codes ................................................................................ 1

Using Account Codes ........................................................... 1

Verified Account Codes ....................................................... 2

Answering Machine Emulation ................................................. 2

Notification Methods ............................................................ 2

Ring Mode ........................................................................... 3

Speaker Mode .................................................................... 3

Attendant Features ........................................................................ 4

911 Feature (Attendant Alert) ............................................ 4

Attendant Override ............................................................... 5

Attendant Unavailable (Alternate Position) ................. 5

Disable Outgoing CO Access ............................................. 6

CO Lines Off-Net Fwd - Incoming (via Speed Dial) ..... 7

Canceling Off-Net Forwarding ..................................... 7

Day/Night/Special Mode ..................................................... 8

Setting System Time and Date .......................................... 8

Directory By List Programming ......................................... 8

Directory List ....................................................................... 8

Local Number/Name Translation Table ................. 10

System Speed Dial Bin .................................................. 11

Software Version Display .................................................. 12

Speed Dial - System Storing ............................................ 12

Background Music (Optional) ................................................. 13

Call Back .......................................................................................... 14

Call Coverage ................................................................................ 14

Call Forwarding ............................................................................ 15

All Calls .................................................................................... 15

Busy .......................................................................................... 16

Busy/No Answer .................................................................. 16

Follow-Me .............................................................................. 17

Forward Override ................................................................ 18

No Answer ............................................................................. 18

Station Off-Net Call Forwarding (via Speed Dial) .... 19

ii March 2001

Call Park ........................................................................................... 20

System ..................................................................................... 20

Personal .................................................................................. 20

Station ..................................................................................... 21

Retrieving a Station Park Call ..................................... 21

Call Pickup ...................................................................................... 21

Directed Pickup .................................................................... 21

Group Pickup ........................................................................ 22

Call Transfer ................................................................................... 22

Answering a Screened Transfer ..................................... 22

Executive/Secretary Transfer .......................................... 23

Incoming CO Transfer ........................................................ 23

PBX/CENTREX Transfer ...................................................... 23

Screened Transfer ............................................................... 23

Transfer Search ..................................................................... 24

Unscreened Transfer .......................................................... 24

Caller ID Name/Number ............................................................ 24

Calling Station Tone Mode ....................................................... 25

Camp-On ........................................................................................ 25

Answering a Camp-On ...................................................... 25

CO Line Queuing ......................................................................... 26

To Answer a Queue Call Back .......................................... 26

CO Ring Tones .............................................................................. 27

Conference .................................................................................... 28

Conference Combinations ............................................... 28

Establishing a Conference ................................................ 28

Exiting a Conference (Controller Only) ........................ 29

Re-entering a Conference ................................................ 29

Terminating a Conference ............................................... 29

Dial-By-Name ................................................................................ 30

Directory Dialing .......................................................................... 31

Stations ................................................................................... 31

March 2001 iii

Transferring a Call using Directory Dialing ................ 32

Do Not Disturb .............................................................................. 32

Activating Do Not Disturb ................................................ 32

One-Time Do Not Disturb ................................................ 33

Executive Override ...................................................................... 33

Flash ................................................................................................. 34

Flash Key on Intercom ....................................................... 34

Flexible Button Programming ................................................ 34

Group Listening ........................................................................... 35

Headset Mode .............................................................................. 35

Intercom Buttons ......................................................................... 36

Intercom Calls ............................................................................... 37

Answering an Intercom Call ............................................ 37

Intercom Transfer ................................................................ 37

Placing an Intercom Call ................................................... 38

Keyset Mode .................................................................................. 38

LCR Operation ............................................................................... 40

LCR Queue Call Back .......................................................... 40

LCR Queuing (Automatic) ................................................ 41

Mailbox Buttons ........................................................................... 41

Meet Me Page ............................................................................... 41

Answering a Meet Me Page ............................................. 42

Message Waiting ......................................................................... 42

Answering a Message Waiting ....................................... 42

Leaving a Message Waiting Indication ........................ 42

Mute ................................................................................................. 43

Name In Display ........................................................................... 43

Off-Hook Preference ................................................................... 44

Off-Hook Preference Programming ............................. 44

Off-Hook Voice Over (OHVO) .................................................. 45

Placing an Off-Hook Voice Over (OHVO) Call ............ 45

Responding to an Off-Hook Voice Over (OHVO) ..... 46

iv March 2001

One-Touch Recording ................................................................ 46

Outside Calls .................................................................................. 47

Answering a Recall .............................................................. 47

Answering an Outside Call ............................................... 48

Placing an Outside Call ..................................................... 48

Placing an Outside Line on Hold ................................... 48

Paging .............................................................................................. 48

Personalized Messages .............................................................. 49

Custom Messages ............................................................... 50

Selecting a Custom Message ..................................... 50

Date and Time Entry Messages ...................................... 51

Personalized Msg Codes on a Flex Key ........................ 52

Using 2-Digit Code ........................................................ 52

Using Scroll Function .................................................... 52

Scrollable Canned Messages ........................................... 53

PBX/Centrex Codes on a Flex Button ................................... 54

Repeat Redial ................................................................................ 54

Speakerphone .............................................................................. 55

Speed Dial ...................................................................................... 55

Dialing a Speed Number .................................................. 55

Last Number Redial ............................................................ 56

Save Number Redial ........................................................... 56

Storing Speed Numbers ................................................... 56

To Dial a Saved Number ................................................... 57

Text Messaging (Silent Response) ......................................... 57

Uniform Call Distribution (UCD) ............................................. 58

Available/Unavailable Mode ........................................... 58

Display Calls in Queue for UCD Groups ...................... 59

Overflow Station Forward ................................................ 59

Universal Day/Night Answer ................................................... 60

Voice Mail ....................................................................................... 60

Call Forwarding to Voice Mail Groups ......................... 60

March 2001

Retrieving Voice Messages .............................................. 61

Voice Mail Transfer with ID .............................................. 61

Volume Control Bar (DKT Only) ...................................... 62

Worksheets .................................................................................... 63

Flexible Button Programming Worksheet ................. 63

Speed Dial Bin Programming Worksheet ................... 63

DEFAULT NUMBERING PLAN ................................................... 64

Digital Telephone Features

2

1 v

3

15

1

GHI

4

PRS

7

ABC

2

JKL

5

TUV

8

OPER

0

VOLUME

DEF

3

MNO

6

WXY

9

FLASH

SPEED

MSG

MUTE

TRANS

CONF

FWD

CAMP ON

ON/OFF HOLD

6

9

8

7

5

4

11

12

10

13

16

17

14

vi March 2001

Number

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

Feature Description

Disp lay (Executive

Models only)

Displays information about telephone status, dialing directories, and text message i nformation.

Message I ndicator Indicates that you have a message.

Flexible Button

Keys

MSG Key

Used to access outsi de lines or access callhandling features.

Used for Auto-CallBack to a telephone which has left a text message or to access voice messages.

FWD Key

SPEED Key

CONF Key

TRANS Key

FLASH Key

CAMP-ON

Used to forward your calls to another station or voice mail.

Used to access speed dialing, save number redial and last number redial . This button also i s used to access flex button programming.

Used to estab lish conference cal ls.

Used to transfer an outsi de cal l from one station to another.

Used to end an outside call and to restore dial tone without hanging up receiver.

Used to al ert a busy station that an outside line is on hol d and waiting for them.

MUTE Key

HOLD Key

ON/OFF Key

VOLUME Key

Speaker

Microphone

H-T-P

Used to activate/deactivate MUTE function.

When activated, the party on the other end cannot hear you.

Used to hold cal ls, to retrieve held calls.

Used to make a call without lifting the handset.

Used to ad just level of tones, b ackground music, ringi ng, receiver volume, and displ ay contrast.

Outputs tones and voi ce at your ex tension.

Used to talk with other party without using the handset.

Used to select mode of operation:

Handsfree, Tone, or Privac y.

Account Codes

A B O U T T H I S U S E R G U I D E

…

FLEXIBLE BUTTONS -- Most of the features described in this user guide may be set up on a flexible button for one-button access. (R efer to “Flexible Button Programming” on page 34.

)

For certain features to operate properly, a flexible button MUST be pre-programmed . A “Flex Btn” symbol has been used to indicate those features.

FLEXIBLE NUMBERING -- This feature allows the system numbering plan to be modified, as well as the length of the feature access codes (2-4 digits). This user guide describes the following features using the system default codes (3-digits).

Consult with your system administrator if you have questions regarding the numbering plan for your system.

Account Codes

Using Account Codes

❑

When connected to an outside line call:

1.

Press the pre-programmed ACCOUNT CODE flexible button.

2.

Dial the account code up to 12 digits (the other party will not hear the digits being dialed).

If account code is less than 12 digits, an asterisk [ 6 ] must be entered to return to the call.

If account codes are forced, the account code must be entered prior to dialing the outside number.

1

2 Answering Machine Emulation

Verified Account Codes

❑

To enter an account code prior to a CO call:

1.

Press the pre-programmed ACCOUNT CODE flexible button before accessing a CO line.

Dial the account code, up to 12 digits. If the account code matches a verified account code, an intercom dial tone will be returned. Otherwise, an error tone will be received.

If account code is less than 12 digits, an asterisk [ 6 ] must be entered before the CO line can be accessed.

2.

Access the outside CO line or dial the LCR code and dial the desired number.

Answering Machine Emulation

When a call is sent to your voice mailbox, you can press a preprogrammed flexible button to listen to the caller leaving the voice mail message. If you decide to speak with the caller, you can press the pre-programmed button to be connected to the cal ler.

Notification Methods

There are two methods of notification, a Ring Mode or a

Speaker Mode. These methods are controlled by the type of flexible button assigned on the telephone.

The pre-programmed button type (654+0=Ring Mode,

654+1=Spkr Mode) defines the operation mode. An incoming

CO call rings at a station and forwards (except busy type) to the station’s VM mailbox.

Answering Machine Emulation 3

Ring Mode

The pre-programmed flexible button flashes at 480 ipm red while the caller is in your mailbox. You can press the flashing button and the audio is broadcast over the speaker of the keyset. The MUTE key is also enabled and the LED lights solid red. When the call is ringing the station in the ring mode, the display shows:

VM S CR EEN I N G R I N G

MMM D D Y Y H H: MM a m

Speaker Mode

The VM message is broadcast over the speaker. The MUTE key is enabled and the LED lights solid red. When the station is monitoring the caller in VM, the display shows.

VM S CR EEN I N G


To leave caller in VM and turn off speaker:

1.

Press the ON/OFF button.

2.

Then perform one of the following options:

Continue to listen to the message being left without taking ac tion at the keyset. After leaving the VM message, the pre-programmed button returns to solid red and the keyset returns to idle.

-or-

Press the MUTE key to talk to the party leaving the message. The station is still in the CONF mode at this point and the caller can hear the VM and you.

-or-

Press the flexible button to pick up the call. When the call is picked up, the voice mail system disconnects from the call.

4 Attendant Features

Attendant Features

If your station is designated as the attendant station, the following features are available to assist you in efficiently operating your telephone.

911 Feature (Attendant Alert)

❑

When enabled, and a flexible button has been programmed

(programming code = 608), the 911 Alert feature affects a flashing flexible button and audible tone to notify the

Attendant of a 911 call in progress.

When a 911 call is being made from a user station, the 911

ALERT flexible button rapidly flashes on the Attendant station, and an audible tone emits from the Attendant’s speaker. The display shows:

E 91 1 CA LL

M MM DD Y Y

STA X X X X

H H :M M am

To turn off the alert:

Press the 911 ALERT flexible button.

The display and alert continues until this occurs, then the display returns to normal, and the audible alarm ceases.

The LED continues to flash until all 911 calls are viewed. If there is more than one 911 call logged, press the 911

ALERT button to advance to view each call in the log.

Once all calls have been reviewed, the 911 ALERT flexible button will light solid red. All 911 calls are logged on the

Attendant station until they are deleted.

Attendant Features

To delete logged 911 alert messages:

1.

Press the 911 ALERT flexible button to display the 911 call you want to delete.

2.

Press the FLASH button to delete that message.

Dialing 911 from any station overrides previously enabled features such as:

Do Not Disturb.

Attendant Override

❑

When Attendant Override is allowed, Attendant(s) stations may override or call stations that are either busy or in Do Not

Disturb.

If the Attendant calls a station that is busy on a CO call and wishes to alert them of a waiting call:

Press the ATTN OVERRIDE button [601]. Three short tone bursts are presented to the called party.

(After five (5) seconds, the station CO line automatically is placed on hold and the Attendant is cut-thru.)

If the Attendant calls a station that is in Do Not Disturb mode and wishes to alert them of a call:

Press the pre-programmed ATTN OVERRIDE flexible button. The station will be signaled with a Camp-On tone.

Attendant Unavailable (Alternate Position)

When the Attendant station is in the unavailable mode, the next Attendant station receives recalls and dial “0” calls.

The following process is based on the three programmed

Attendant stations.

5


After the first programmed Attendant presses the

UNAVAILABLE flexible button, or dials the Attendant

Unavailable code [607]:

The LED on the pre-programmed flexible button lights solid.

Recalls and dial “0” calls that were ringing at the first

Attendant station now ring at the second Attendant.

If the second Attendant places their phone in unavailable mode, the third Attendant receives recall and dial “0” calls.

When the first Attendant presses the UNAVAILABLE flexible button again or dials the Attendant Unavailable code [607] again:

The LED on the pre-programmed flexible button extinguishes.

The first Attendant resumes normal operation.

The second Attendant will not receive recalls or dial

“0” calls.

Disable Outgoing CO Access

The attendant station can disable CO lines, to prevent outgoing

CO calls.

1.

Lift the handset or press the ON/OFF button.

2.

Dial [602]. A confirmation tone sounds.

3.

Depress the line button(s) of the CO Line(s) to be disabled. A confirmation tone sounds; the CO LINE button(s) LED flashes.

4.

Repeat the steps for disabling to re-activate the CO

Line(s).

Attendant Features

CO Lines Off-Net Fwd - Incoming (via Speed Dial)

CO Lines Off-Net Forward feature lets the first Attendant station forward incoming CO calls to an off-net location.

In a speed dial bin, store the number of the off-net location where calls are to forward. (Follow instructions for storing station or system speed dial numbers.)

1.

Dial [603],

-or-

Press the pre-programmed CO OFF-NET FORWARD button.

2.

Press the CO LINE button for an individual CO Line for Off-

Net Forward,

-or-

Dial CO line group access code of group being forwarded.

CO Line Group Access Codes:

[801, 802, 803 . . . 823] = CO Line Group 1- 23

[824] = All CO Line Groups

3.

Dial the speed bin number that contains the number where calls are to forward. A confirmation tone sounds.

Canceling Off-Net Forwarding

1.

Dial [603],

-or-

Press pre-programmed CO OFF-NET FORWARD button.

2.

Dial the CO group access code,

-or-

Press the CO LINE button.

3.

Dial [#]. A confirmation tone sounds.

When CO lines are off-net forwarded, these lines display unique flash rates at the Attendant station.

7


Day/Night/Special Mode

❑

Any designated attendant may place the system into night service. The NIGHT SERVICE (DND by default) button cycles through the choices as follows: day, night, and then special mode.

Press the pre-programmed NIGHT SERVICE (DND by default) button once to activate Night mode (LED solid).

Press the button again to activate the Special mode (LED flashes at 240 ipm).

Setting System Time and Date

The first attendant station may set system time and date.

1.

Dial [692].

2.

Enter time and date in the following format:

YYMMDDHHMM

YY =year (00- 99)

MM =month (01-12)

DD =day (01-31)

HH =hour (00-23)

MM =minute (00-59)

When the correct number of digits are entered, a confirmation tone sounds.

Directory By List Programming

Directory List

To access the Directory List for station or speed dial numbers, dial the Directory List program code [693]. The HOLD button illuminates.

Attendant Features 9

The first entry (000) in the Directory List is shown on the display.

D I R LST A AA BI N / I CM: X X X n n n n n n n n nn n n n n n n nn n n n n n

AAA = Directory List entry number (000-199)

XXX = numbers for Station Intercom, System Spee d dial bin, or Entry in Local Number/Name Translation Table nnn = Programmed Name (blank if none)

To select a different entry in the Directory List:

1.

Enter the three-digit entry number (000-199), or dial [ 6 ] to scroll up (next entry) through the list, or dial [#] to scroll down (previous entry) through the list.

2.

Press the TRANS button to select the entry.

To enter the intercom number to associate to the name:

1.

Press the TRANS button.

2.

Enter the three-digit station intercom number.

3.

Press the SPEED button to save entry. A confirmation tone sounds, display updates.

4.

Press HOLD, use [ 6 ] or [#] to scroll to next entry.

To clear an entry:

1.

Dial the Directory List program code [693].

2.

Select the desired entry using the preceding procedure.

3.

Press the FLASH button.

4.

Press the SPEED button. A confirmation tone sounds and the entry is erased.

To enter or change the current name shown on the display:

1.

Press the MUTE button.

2.

Enter the name (up to 24 characters may be entered) by using the keys. The display updates as the name is entered (refer to Figure 1: Dial-By-Name Key Pad Map , and

Table 2: Additional Dial-By-Name Characters ).


3.

Press the SPEED button when finished. A confirmation tone sounds and the display shows the new or changed name.

4.


Local Number/Name Translation Table

This method is used to enter names that will be associated to the Local Number/Name Translation Table only.

To enter, edit, or erase names that appear in Directory List:

Dial the Directory List program code [693]. The HOLD button illuminates. The first entry (000) in the Directory

List is shown on the display phone (refer to “Directory By

List Programming” ).


1.

Enter the three-digit entry number (000-199), or dial [ 6 ] to scroll up (next entry) through the list, or dial [#] to scroll down (previous entry) through the list.

2.


To enter a name with a Local Number/Name Translation

Table number entry:

1.


2.

Dial the three-digit Local Number/Name Translation

Table number (600-799) that represents the desired telephone number.

3.

Press the SPEED button. A confirmation tone sounds and the entry is stored.

4.



1.


2.

Use the keys on the dial pad to enter the name (up to 24characters may be entered). The display updates as the name is entered (refer to Figure 1: Dial-By-Name Key Pad

Map , and Table 2: Additional Dial-By-Name Characters ).

Attendant Features 11

3.

Press the SPEED button when finished. A confirmation tone sounds and the display shows the new or changed name.

4.


System Speed Dial Bin

This method may be used to enter names that will be associated to a system speed dial bin only.

Dial the Directory List program code [693]. The HOLD button illuminates. The first entry (000) in the Directory

List is shown on the display phone (refer to “Directory By

List Programming” ).


1.

Enter the three-digit entry number (000-199),

-or-

Scroll through the list as follows:

Dial [ 6 ] to scroll up to the next entry.

Dial [#] to scroll down to the previous entry.

2.


To enter a name along with a system speed dial number:

1.

Select the desired entry using the preceding procedure.

2.

Dial the system speed dial bin location (020–999).

3.

Press the SPEED button. A confirmation tone sounds and the entry is saved.

4.



1.


2.

Use the keys on the dial pad to enter the name (up to 24characters may be entered). The display will update as the name is entered (refer to Figure 1: Dial-By-Name Key

Pad Map , and Table 2: Additional Dial-By-Name

Characters ).


3.

Press the SPEED button when finished. A confirmation tone sounds and the display updates.

4.


5.

Hang up to end programming.

Software Version Display

The current system software can be viewed by the first programmed Attendant. This display shows the version number and the level of software in English.

At the first Attendant station:

Dial the S/W Display code [605].

The top line of the LCD continues to show the same data.

The bottom line of the LCD changes to show the following in place of the time/date information: infinite™ BASIC infinite™ ACD

(Station must have LCD type to view the information.)

Speed Dial - System Storing

System Speed numbers must be entered by the first programmed Attendant. If an Attendant is not specified, enter at Station 100.

1.

Press the SPEED button once, then press the desired outside line key,

-or-

Press the SPEED button a second time to select an outside line automatically.

2.

Dial the System Speed bin location (020-999).

3.

Dial the telephone number.

4.

Press the SPEED button.

5.

Hang up.

Background Music (Optional) 13

To use the following speed dial options, enter as shown:

Initiate a Pulse-To-Tone Switchover -- Press the TRANS button during number entry.

Insert a Pause -- Press the HOLD button during number entry.

Insert a Flash into the Speed Number -- Press the

FLASH key.

Insert a No-Display Character -- Press the TRANS button as the first entry in the speed bin. This causes the numbers stored in the bin not to display on the

Digital Telephones when the bin is accessed.

Speed Bin numbers 060-099 ARE NOT monitored by Toll Restriction.

Background Music (Optional)

To activate Background Music:

1.

Dial [632] or press the pre-programmed BGM flexible button. The LCD displays:

0: OFF 1: CH - 1 2: CH - 2


2.

Enter the desired channel on the key pad. A confirmation tone sounds. Music is now audible through the speaker.

3.

Press the Volume Bar to change the volume. The LCD displays:

SP EAK ER B GM [ ## ### ### #]


14 Call Back

To deactivate Background Music:

1.

Dial [632] again or press the BGM flexible button.

2.

Enter a [0]. A confirmation tone sounds and the music discontinues.

Call Back

If you dial a telephone number that is busy and you want to leave a Call Back indication:

1.

Press the pre-programmed CALL BACK flexible button.

2.

Replace handset or press ON/OFF button. When busy station hangs up, you are signaled.

3.

Answer the call; the station you called will then be signaled. (If your station is busy when signaled, an automatic MSG will be placed at your phone.) Only one

Call Back request can be left at a station; the second request will leave a message wait callback request.

When the Automatic Call Back Timer is enabled, a call back request is autom atically invoked anytime you listen to a busy intercom tone for a preset period of time.

Call Coverage

To program a Call Coverage flexible button on a station:

1.

Press the SPEED button twice.

2.

Press the desired flexible button to be programmed.

3.

Dial [646] for R inging or [647] for Non-Ringing, followed by the extension number to be covered. A confirmation tone sounds. If an error was made during entry, an error tone sounds.

Call Forwarding 15

When a call rings in (and a flexible button has been assigned):

The coverage station hears ringing for the coverage station after a five-second delay.

A message is displayed on the Coverage Station LCD as shown.

CALL FO R STA

MMM D D Y Y

XX X

H H: MM a m

The coverage station then presses their flashing

Coverage flexible button, or presses the ON/OFF button, or lifts the handset if PLA is enabled. The flash rate is the same as the incoming line ringing rate.

When the call is answered, it ceases to ring at any other station that has the same coverage appearance. The LCD of the coverage station displays as shown.

CALL FO R STA XX X

FR OM STA X X X H H: MM a m

Call Forwarding

All Calls

If you have been given the ability to forward your calls:

1.


2.

Dial the FWD code [640] or press the FWD button, then dial [6].

3.

Press the pre-programmed DSS button, or dial the intercom number where calls are to be forwarded.

16 Call Forwarding

The call types affected are:

Call Forwarding Allowed -- ACD, UCD, Voice Mail,

Hunt group pilot numbers, and speed dial bins for off-net forwarding.

Calls Cancelled (when forwarding is ac tivated) -- Line

Queue, Call Back requests, Message Wait requests, and pre-selected messages.

4.

Replace the handset or press the ON/OFF button.

Busy


1.


2.

Dial the FWD code [640] or press the FWD button.

3.

Dial the Call Forward Busy code [8].

4.

Press the pre-programmed DSS button, or dial the intercom number where calls are to be forwarded. A confirmation tone sounds.

5.


Busy/No Answer


1.


2.


3.

Dial the Call Forward Busy/No Answer code [9].

4.


5.


Call Forwarding 17

Follow-Me


1.


2.

Dial the Follow-Me Forward code [642] on the key pad.

3.

Dial the station number of the station from which forwarding is desired.

4.

Dial the appropriate forwarding condition code:

[6] = All

[7] = No Answer

[8] = Busy

[9] = Busy/No Answer

5.

Dial the three-digit destination number where calls are to be forwarded. (Station, Voice Mail, ACD/UCD or Hunt group. A confirmation tone sounds.

6.


To remove Follow-Me Call Forwarding:

1.


2.

Dial the Follow-Me Call Forward code [642].

3.

Dial the station number of the station that forwarding is be cancelled.

4.

Dial [6] (regardless of the forwarding condition).

5.

Redial the same three-digit station number. A confirmation tone sounds and the FWD button LED extinguishes.

To enable Follow-Me Call Forwarding from an off-site location:

1.

Dial into the system on a DISA trunk. Enter the DISA access code, if applicable.

2.

Dial the Follow-Me Forward code [642].

3.

Dial the station number of the station from which forwarding is desired.

18 Call Forwarding

4.

Dial the appropriate forwarding condition code:

[6] = All

[7] = No Answer

[8] = Busy


5.

Dial the three-digit destination number where calls are to be forward. (Station, Voice Mail, ACD/UCD groups, or

Hunt group. A confirmation tone sounds. Five seconds later a dial tone is received.

To remove Follow-Me Call Forwarding from an off-site location:

1.

Dial into the system on a DISA trunk. Enter the DISA access code, if applicable.

2.

Dial the Follow-Me Forward code [642].

3.

Dial the station number of the station that forwarding is to be cancelled.

4.

Dial [6] (regardless of the forwarding condition).

5.

Dial the station number again. A confirmation tone sounds. Five seconds later a dial tone is received.

Forward Override

This feature allows you to reach a busy station that is busy forwarded to a destination. This allows you to Camp-On,

Executive Override, or Leave Messages at the busy station rather than forwarding to the busy destination.

Dial [5#], followed by the desired extension number.

No Answer


1.


2.


3.

Dial the Call Forward No Answer code [7].

Call Forwarding 19

4.


5.


Station Off-Net Call Forwarding (via Speed Dial)

Allows stations to forward intercom and transferred calls to an off-net location.

In a speed dial bin, store the number of the off-net location where calls are to be forwarded. (Follow instructions for storing station or system speed dial numbers.)

1.


2.


3.

Dial an asterisk [ 6 ]. Then dial the speed bin number that contains the number where calls are to be forwarded. A confirmation tone sounds and the FWD button LED flashes.

To cancel Off-Net Forwarding:

1.


2.

Press the FWD button. A confirmation tone sounds and the FWD button LED extinguishes.

To remove Call Forwarding ( except Follow-Me and Off-Net )

1.

Press the ON/OFF button.

2.


3.


DIDs and COs must ring at station to follow Off-Net

Call Forward.

20 Call Park

Call Park

The Call Park feature allows you to place an outside call in park and consult with, page, or call an internal party.

System


1.

Press the pre-programmed TRANS flexible button. The caller is put on Exclusive Hold.

2.

Dial the parking location (430 to 437) or press the preprogrammed CALL PARK flexible button. A confirmation tone sounds.

If you receive a busy tone:

Press the TRANS button twice and dial another parking location,

-or-

Press the CALL PARK flexible button for a different parking location.

Retrieving a Parked Call

1.


2.

Press the pound [#] key.

3.

Dial the parking location (430 to 437) where the call was parked, or press the pre-programmed CALL PARK flexible button.

Personal


1.

Press the TRANS button. The caller is put on Exclusive

Hold.

2.

Dial Personal Park code [438] or press pre-programmed

PERSONAL PARK flexible button. A dial tone will be heard.

Call Pickup 21

To retrieve a parked call from the station that parked the call:

Dial the Personal Park Code [438],

-or-

Press the pre-programmed PERSONAL PARK flexible button. A talk path is established between both parties.

When dialing the personal park location and that location is already occupied, the initiating station receives the previously parked call and the second call is parked.

Station

While Connected to an outside line:

1.

Press TRANS button.

2.

Dial [439] + XXX (station number).

Retrieving a Station Park Call

Dial [#6] + XXX (user’s station number, while at the user’s telephone or from any telephone in the system)

-or-

Dial [438] from the user’s station.

Call Pickup

You can answer a call ringing at another telephone using

Directed or Group Pickup.

Directed Pickup

When incoming, transferred, or recalling outside line ringing, intercom ringing, or Camp-On ringing is heard at an unattended telephone:

1.

Dial the station number of the ringing telephone. Receive ringback or Call Announce Tone.

22 Call Transfer

2.

Press the PICK-UP flexible button to answer the call.

You MUST have access to the specific outside line or a

LOOP button to do a directed call pickup.

Group Pickup

When intercom tone ringing, transferred outside line ringing, recall ringing, or initially ringing call is heard at an unattended telephone:

1.


2.

Dial [#0], or press the PICK-UP flexible button to be connected to the calling party.

You must be in the same Pickup group as the ringing telephone to pickup the call.

You MUST have access to the specific outside line or

LOOP button to use Group Call Pickup.

Call Transfer

Outside lines can be transferred from one phone to another within the system. The transfer can be either screened

(announced) or unscreened to either an idle or busy station, or an ACD/UCD Group or Hunt Group.

Answering a Screened Transfer

Your intercom will be signaling according to the intercom signal switch position.

1.

Answer the intercom and receive the transfer notice.

2.

Press OUTSIDE LINE or flashing LOOP button on hold.

If the Direct Transfer feature is enabled, the screened transfer will go directly to the handset. You do not have to press a LINE or LOOP button to answer.

Call Transfer 23

Executive/Secretary Transfer

If you are designated the Executive station and your phone is busy or in DND, all calls will be routed to the

Secretary station.

If you are the designated Secretary station, you can signal the Executive that is busy or in DND by using the Camp-

On feature.

Incoming CO Transfer

While idle or on an internal/external call and an incoming or transferred CO call is ringing at your station:

1.

Place the current call on hold.

2.

Dial the INC CO XSFR code [639] or press the preprogrammed INC CO XSFR flexible button.

3.

Press a DSS, Group button, or dial the three-digit station number or group number. The call is automatically transferred to that destination.

4.

You can then return to the call placed on hold.

PBX/CENTREX Transfer

While connected to an outside line (PBX/Centrex):

1.

Press the FLASH button. Transfer dial tone is heard.

2.

Dial PBX/Centrex station number.

3.

Hang up to complete the transfer.

Screened Transfer


1.

Press the station button where call is to be transferred (if programmed on your telephone), or press the TRANS button and dial station number.

The called extension signals according to the intercom signal switch position.

24 Caller ID Name/Number

2.

When that extension answers, announce the transfer.

3.

Hang up to complete transfer.

Transfer Search

When attempting to locate a party:

1.

Press a station DSS button to signal the station or press the TRANS button and dial desired station.

2.

If the station is unavailable, press another station DSS button to enter a new station number or press the TRANS button twice and dial the station number.

3.

When called station is answered, hang up; transfer is complete.

Unscreened Transfer

When the called extension begins to signal, hang up to transfer the call (recall timer begins counting).

Caller ID Name/Number

This feature allows you to program a flexible button to view both the number and name on the LCD when receiving a Caller

ID CO call. When the feature is enabled, the flexible button LED is lit solid and the name and number is displayed.

During the call:

Press the flexible button to view normal call information.

The top line of the LCD displays the number of the caller and the bottom line of the LCD displays the name.

Calling Station Tone Mode 25

Calling Station Tone Mode

The calling station tone mode option allows a calling station to override a called station’s “H” or “P” intercom button settings.

When placing a call to a station and Tone ringing is desired:

1.

Dial [6#].

2.

Dial the three-digit station extension or press the DSS button of desired station. Call tone rings station.

Camp-On

If a station is in DND, only the attendant can Camp-On using the Attendant Override feature.

If the station is busy and you wish to alert them to your call:

Press the CAMP ON button. Called station receives one burst of ringing. Wait for their response.

When the called party answers:

Consult with caller or hang up to transfer the call.

Answering a Camp-On

If you are on a connected call, hear one burst of muted ringing, and your CAMP-ON button is flashing, you have a call waiting for you.

To answer:

1.

Press the CAMP-ON button. Any outside line you are connected to is placed on hold. You may consult with the station placing the call.

2.

Press flashing OUTSIDE LINE button if call is being transferred.

26 CO Line Queuing

If you do not have a CAMP-ON button, either:

Go on-hook with present call and Camp-On will ring through.

-or-

Place outside CO call on hold, then go on-hook. Camp-On will ring through.

CO Line Queuing

If you see that a particular outside line is busy and you wish to be placed on a list waiting for that line to become available:

1.

Press the desired busy OUTSIDE LINE button or POOL button. Receive busy tone.

2.

Press the pre-programmed LINE QUEUE flexible button.

3.


A station can queue only one line at a time.

If your station is programmed for P referred Line

Answer, you will have the line automatically upon lifting the handset. Then dial the desired number.

To Answer a Queue Call Back

If you hear Queue Call Back ringing, and an outside line for the

LINE GROUP or a LOOP button you queued is rapidly flashing:

1.


2.

Press the flashing OUTSIDE LINE button or LOOP button to answer.

CO Ring Tones 27

CO Ring Tones

The ring tone signal used to notify stations of an incoming call can be changed by each station user to provide distinctive ringing among a group of stations.

To select a distinctive ring tone for a station:

1.

Dial program code [695]. The display shows:

EN TER R I N G TON ES 00 -3 6

X X P R ESS SP EED TO SAV E

2.

Enter two-digit tone number from 00 to 36 (as shown in

“CO Ring Tone Table” ). The speaker sounds a steady tone that correlates to the two-digit entry.

Tone (#)

04

05

06

07

00

01

02

03

08

09

10

11

12

Freq

CO RING TONE*/FREQUENCY

Tone (#) Freq Tone (#)

697/770

697/852

697/941

697/1209

697/1336

697/1477

697/1633

697/0

770/852

770/941

770/1209

770/1336

770/1477

13

14

15

16

17

18

19

20

21

22

23

24

25

770/1633

770/0

852/941

852/1209

852/1336

852/1477

852/1633

852/0

941/1209

941/1336

941/1477

941/1633

941/0

26

27

28

29

30

31

32

33

34

35

36

Freq

Tone Duration* =

50 ms/ 50 ms

1209/1336

1209/1477

1209/1633

1209/0

1336/1477

1336/1633

1336/0

1477/1633

1477/0

1633/0

OFF

28 Conference

3.

When the desired tone is selec ted, press the SPEED button to save this as the tone to be presented when the station is tone rung. The two-digit tone number will display in the lower left corner of LCD display.

Conference

Conference Combinations

A maximum of five 8-party conferences can be established in the system. However, an individual conference cannot have more than five external (outside) parties.

Examples :

Eight internal parties can engage in a conference

Seven internal parties with one external party

Three internal and five external parties

Establishing a Conference

1.

Lift the handset.

2.

Select intercom station or dial desired outside party.

When called party answers, press the pre-programmed

CONF flexible button.

3.

Select another outside line or intercom station to add next conference party.

4.

Press the CONF button again and repeat steps 3 and 4 in a c ycle, until all parties are contacted.

5.

When last party answers, press CONF button twice. All parties are connected.

Only stations that have Conference enabled are able to initiate a Conference.

Conference 29

Exiting a Conference (Controller Only)

There are three (3) methods of exiting a conference:

Press the ON/OFF button to ON. Press the MUTE button, and replace the handset (to monitor a conference).

-or-

Press HOLD button to place outside parties on hold. Hold timer starts. If one of the two parties is internal, that party is dropped.

-or-

Press the CONF button, then hang up or press the ON/

OFF button to leave the other conference parties still connected in an unsupervised conference. The CONF button LED flashes and timer starts. There is a warning tone before the other parties are dropped.

Re-entering a Conference

When the controller re-enters the conference, the disconnect timer is reset.

To re-enter a monitored conference, lift handset.

To re-enter a conference placed on hold, repeat steps for establishing a conference.

To re-enter an unsupervised conference, lift handset and press flashing CONF button. The CONF button lights steady and a confirmation tone sounds.

Terminating a Conference

To terminate a Conference, the conference initiator must be actively in the conference:

Replace handset or press the ON/OFF button to OFF.

For conferences involving another station, it may be necessary to press the flashing CONF button after going on-hook.

30 Dial-By-Name

Dial-By-Name

The system will allow you to dial extension numbers by entering a name of a person that has been programmed for that station. The system database allows entry of a name

(alphanumeric) up to 24 characters in length for each station.

This programmed name can be used for dialing-by-name station users and in some cases LCD displays.

To dial a station user by name:

1.

Dial the Dial-By-Name code [6 6 ], or press the pre-programmed DIAL-BY-NAME flexible button.

2.

Dial the desired person’s name using the key pad.

Example -- If you wanted to call Linda Murphy (and last names were entered into the Directory Dialing List), you would press the following numeric keys: 6 (M), 8 (U), 7 (R),

7 (P), 4 (H), 9 (Y ).

When the syste m finds a unique numeric match to the name being dialed, the call is pl aced to the station matching the name. The intercom call signals the station according to the H-T-P button setting. If fewer than 8 digits are dialed, the numeric match is dialed after a 10 sec. i nterdigit time-out occurs, or if a [#] pound is pressed.

1

G-4

H-4

I-4

P-7

R-7

S-7

Q-7

*

A-2

B-2

C-2

J-5

K-5

L-5

T-8

U-8

V-8

OPER

0

D-3

E-3

F-3

M-6

N-6

O-6

W-9

X-9

#

Figure 1: Dial-By-Name Key Pad Map

Directory Dialing 31

Directory Dialing

Stations

Display telephones may view a list, of up to 200 names from the

System Directory on the station’s LCD display. You can dial the station or speed dial bin by pressing a single button.

Names placed in the Directory List may be associated to intercom numbers, System Speed dial bins, or entries in the

Local Number/Name Translation Table. You may view the

Directory List beginning with any letter of the alphabet, then scroll through the list either forward or backwards.

Directory Dialing may also be used to transfer a call from one station to another.

To view the Directory List:

1.

Dial the Directory List dial code [680] or press the

DIRECTORY DIAL flexible button (if pre-programmed ).

2.

To view the list of names, press a button (once, twice or three times) on the key pad that represents the desired letter of the alphabet (refer to Figure 1: Dial-By-Name Key

Pad Map ).

Example -- Press the number [2]:

Once for names starting with “A”.

Twice for names starting with “B”

Three times for names starting with “C”

Names starting with the letter chosen display on LCD.

If the Directory List does not have a name beginning with the desired letter, a name with the next higher letter is shown on the LCD display.

32 Do Not Disturb

3.

Dial an [ 6 ] to scroll up (next entry) through the list, or dial a [#] to scroll down (previous entry) through the list, or press another button to view the list for a different letter of the alphabet.

4.

Press the SPEED button when the desired name is shown on the LCD display. (System automatically dials the destination station or outside phone number.)

Transferring a Call using Directory Dialing

While on a call:

1.


2.

Dial the Directory Dial Code [680] or press the pre-programmed DIRECTORY DIAL flexible button.

3.

Press the digit associated with the person’s name, and when it displays press the SPEED button to automatically dial the destination station.

4.

Hang up to complete the transfer.

Calls may be transferred to internal stations only. An attempt to transfer a call off- net (via a speed dial bin) results in the call recalling upon going on-hook.

Do Not Disturb

Activating Do Not Disturb

If you are given the ability to place your phone in Do Not

Disturb (DND):

Press the pre-programmed DND flexible button (DND button LED lights steady), or dial [631] on the 8-button keyset. A confirmation tone sounds.

The DND button can be pressed while phone is ringing, to stop the ringing (refer to One-Time Do Not Disturb ).

Executive Override 33

To cancel DND:

Press the DND flexible button again (DND button LED extinguishes), or dial [631] on the 8-button keyset. A confirmation tone sounds.

One-Time Do Not Disturb

Allows you to prevent calls from ringing at your station while you are on a call. The One-Time DND condition automatically cancels when you end your call.

To use One-Time Do Not Disturb:

Press the DND flexible button (if pre-programmed ) while you are off-hook and connected to a CO line or intercom call. The DND button LED lights and off-hook tones at your station are canceled.

To cancel One-Time Do Not Disturb:

Go on-hook or press ON/OFF button. The DND button

LED extinguishes and DND is canceled.

Executive Override

Use of this feature when the executive override warning tone is disabled may be a violation of Federal, State or Local Laws, and an invasion of privacy. Check applicable laws in your area before using this feature.

Executive override allows stations designated as “Executive” the ability to override and “barge in” on other keysets engaged in CO Line conversations. A change in volume may occur on the

CO Line or intercom call after the barge-in occurs.

34 Flash

If you call a busy station:

1.

Press the pre-programmed EXECUTIVE OVERRIDE flexible button. The Executive station will be bridged onto the CO conversation in progress at the called station. An optional warning tone is heard and presented to all parties prior to cut-thru.

2.

Replace handset at Executive station to terminate the override.

Flash

When connected to an outside line:

Press the FLASH button to disconnect the outside line and reseize an outside line dial tone.

8-button telephones can assign a FLASH button by using the code [660].

Flash Key on Intercom

When connected to a page zone or another internal party:

Press the FLASH button to disconnect page or intercom call. An intercom dial tone will be heard.

Flexible Button Programming

To program a flexible button:

1.


2.

Press button to be programmed (must be programmed in database as a flexible button).

3.

Dial the desired code (refer to the Default Numbering Plan at the end of this user guide).

Group Listening 35

To erase a flexible button:

1.


2.

Press the flexible button to be erased.

3.

Press the FLASH button. A confirmation tone sounds.

4.


Group Listening

All digital key stations have built in speakerphones. You can use the speaker to monitor a call while using the handset to consult with the outside party. This enables other people in the room to listen to both parties in the conversation.

To activate Group Listening:

While conversing on the handset, press the ON/OFF button. Both parties of the conversation can then be heard on the digital station's speaker. The speakerphone microphone is muted while the handset is off-hook.

To deactivate Group Listening:

While off-hook, the ON/OFF button must be depressed.

Group Listening is NOT available when the station is in the Headset Mode.

Headset Mode

If you wish to use a headset and have been given the ability to do so in programming, follow these steps.

To activate Headset Mode:

Dial [634] or press the pre-programmed HEADSET MODE flexible button. The LED will light steady.

36 Intercom Buttons

While Headset mode is active, the ON/OFF button will activate the headset and disable speakerphone and intercom call announce operation at your station.

To deactivate Headset Mode:

Dial [634] or press the pre-programmed HEADSET MODE flexible button; LED extinguishes.

Intercom Buttons

To program a flexible button as an intercom button:

1.


2.


3.

Dial [645]. A confirmation tone sounds.

If an error is made during entry, an error tone is received.

If an intercom call is placed to a busy station that has an intercom button:

The calling station receives ringback tone instead of busy tone. The called station hears muted or reminder ring and their intercom button LED starts flashing at the incoming line rate. This indicates an incoming intercom call.

The called station can place the current CO call on hold by pressing the HOLD button, or place the current intercom call on hold by pressing the

HOLD button. The intercom call would be placed on hold on the available intercom button.

Intercom Calls 37

4.

The called station then presses the flashing intercom button to answer the incoming intercom call. Once the call is answered, the following message displays on the called station LCD as shown.

CALL FR OM S TA X X X


Intercom Calls

Answering an Intercom Call

When your intercom button signal switch is in the:

H Mode (No LED) -- Handsfree Mode. You will hear three bursts of tone and an announcement. Reply handsfree or lift handset for privacy.

P Mode (LED Flashing) -- Privacy Mode. You will hear three bursts of tone and a one-way announcement. The calling party cannot hear conversations in progress.

T Mode (LED On) -- Tone Mode. You will hear repeated bursts of intercom tone ringing and the HOLD button will slow flash. Lift handset or press ON/OFF button to answer.

Intercom Transfer

Intercom transfer without DSS buttons:

1.

Receive or make an intercom call.

2.

Press the TRANS button. An intercom dial tone sounds.

3.

Dial the station where call is to be transferred.

When 2nd station answers, you are in a Supervised

Transfer mode. (1st station is staged for transfer.)

4.

Replace the handset. (Station 1 and 2 are connec ted)

38 Keyset Mode

Intercom transfer using DSS buttons:

1.

Receive or make an intercom call using a DSS button.

2.

Press the TRANS button. Intercom dial tone is heard.

3.

Press the DSS button where call is to be transferred.

4.

Replace the handset. (Station 1 and 2 are connec ted)

Placing an Intercom Call

1.

Press the pre-programmed DSS button of the party to be called or dial their three-digit station number.

You will hear ringing if the called station’s button is in the

“T” position; or three bursts of tone if in the “H” or “P” position.

2.

Lift the handset or use the speakerphone after the tone bursts stop.

3.

Hang up to end the call.

Dialing a number in the numbering plan activates the telephone automatically.

Keyset Mode

This feature allows you to determine the mode and baud rate of the optional CTI Module connected to your phone. This setting is stored in back-up memory in the case of a power outage or system reset.

Keyset Mode 39

When telephone is set to AT command mode, these AT commands are supported.

Table 1: AT Command Modes

Mode Description

Inactive

ATD

ATH or ATHX

(X=0 or 1)

CKTU

No CTI i nformation is sent/received by the telephone.

Modem Dialing Command -- The telephone will recognize the ATD and accept digits after the command.

Modem On-Hook/Off-Hook Command -- ATH or ATH0 will force the telephone to go to the on-hook state from its current state. ATH1 will force the tel ephone to go to the off-hook state from it’s current state.

Command used with Wanderer (a cordless key telephone unit).

PC Phone

If the handset is off-hook (lifted)…

Commands are discarded and no action is taken by the telephone.

AT or ATZ

(X=0 or 1)

CTI information used with Discovery Desktop and

Discove ry PCPhone software must be set to 4800 baud rate.

Modem Reset/Initialize Command -- Whenever these commands are sent to the keyset, the keyset will return

OK in ASCII format.

At an idle station:

1.

Dial the Keyset Mode code [648] or press the preprogrammed KEYSET MODE button. The display shows:

I N A CTI V E 24 00

M OD E=

6

SAV E=H OLD BA UD =#

2.

Press the [ 6 ] key to scroll through the keyset modes. The available modes are: Inactive, PC Phone, ATD, ATH, and

CKTU Command modes.

40 LCR Operation

3.

Press the [#] key to scroll through the baud rates.

Available Baud rates are: 1200, 2400, and 4800.

4.

Press the HOLD button to save the desired entries.

Select the CKTU Mode for Wanderer Cordless Handset operation. The baud rate is not used in this mode; no changes are necessary.

LCR Operation

To place an outside call when LCR is enabled in the system:

1.

Dial [9].

2.

Dial the desired 7-digit telephone number (e.g., 1 + area code + number).

3.

Wait for answer. Lift the handset or use the speakerphone to converse with the party.

If the 911 Feature is active, [8] + [0] is the LCR access code, not [9].

LCR Queue Call Back

If an LCR Queue Call Back is activated:

1.

When telephone is signaled, answer the call. Desired telephone number will automatically be redialed.

2.

Wait for answer, then lift the handset or use the speakerphone to converse with the party.

Only one LCR Queue Call Back request m ay be initiated by a station. When a second request is m ade, the first request will be canceled.

To Cancel an active LCR Queue:

1.

Dial the LCR Queue Cancel code [626].

2.


Mailbox Buttons 41

LCR Queuing (Automatic)

1.

Dial [9].

2.

Dial the desired 7-digit telephone number (e.g., 1 + area code + number).

3.

Wait for answer.

If all lines available to you are busy, remain off-hook for four (4) seconds to automatically be queued onto

LCR for an available line.

Mailbox Buttons

To program a station’s mailbox on a flexible button:

1.


2.

Dial [644] followed by the three-digit VM Index number

(001–255). A confirmation tone sounds. If an error is made during entry, an error tone sounds.

The VMID number must be pre-programmed in the database (FLASH 68).

To use a mailbox button:

The called station presses the MAILBOX flexible button and goes on-hook. The internal or external call is then transferred to the VM port by the telephone system.

Meet Me Page

To request another party meet you on a page:

1.

Dial the desired two or three-digit paging code or press the pre-programmed MEET ME flexible button.

2.

Request that party meet you on the page.

3.

Do not hang up; wait for the requested party to answer.

42 Message Waiting

Answering a Meet Me Page

Go to the nearest phone:

Dial [770] or press the pre-programmed MEET ME flexible button. You will be connected to party that paged you.

Message Waiting

Answering a Message Waiting

If your MSG button LED is flashing at a slow rate, you have a message waiting for you.

1.

Press the flashing MSG button. The station that left the message will be signaled with tone ringing.

2.

If called station does not answer, press the MSG button once to leave message.

The first m essage left will be the first one called.

Leaving a Message Waiting Indication

If you dial a station that is busy, unattended, or in DND, you can leave a message waiting indication.

1.


2.

Dial the desired intercom station. A busy tone or DND tone is heard.

3.

Press the MSG button, the called party’s MSG button will flash slowly.

4.

Replace handset or press the ON/Off button to end call.

Up to five (5) m essages can be left at any Key Station.

8- button telephones use [623] to assign a MESSAGE

WAITING button.

Mute 43

Mute

The MUTE button provides privacy during speakerphone or handset operation by disabling the microphone.

1.

Press the MUTE button while off-hook on speakerphone or handset to ac tivate. (MUTE button LED lights steady.)

2.

Press the MUTE button again to deactivate.

Name In Display

Every extension (Key or SLT) has the capability to program your name so that people using display telephones will see your name instead of your station number.

1.

Dial [690].

2.

Enter your name (up to seven characters) using the key pad map shown.

Table 2: Additional Dial-By-Name Characters

Other Codes

1 = 1# 8 = 8#

2 = 2# 9 = 9#

3 = 3# 0 = 0#

“ = 01

, = 02

? = 03

* = *#

( = #1

) = #2

4 = 4# Space = 11 / = 04

5 = 5# : = 12 ! = *1

6 = 6# - = 13

7 = 7# ‘ = 14

$ = *2

+ = #3

= = #4

# = ##

& = *4 . = 24

3.

Press SPEED to complete the programming process.

44 Off-Hook Preference

To erase your name:

1.

Dial [690].

2.

Press the SPEED button to complete the erasing process.

A confirmation tone sounds and your name is erased.

Off-Hook Preference

If your phone has been programmed for Off-Hook Preference, you will access an outside line or a feature by going off-hook or pressing the ON/OFF button.

To access an internal intercom dial tone, while Off-Hook

Preference is enabled:

1.

Press your pre-programmed ICM flexible button (LED lights steady), or dial your own three-digit intercom number. (Do not lift handset or press ON/OFF button before dialing intercom number).

2.

Dial an internal station or feature access code.

Off-Hook Preference Programming

If your phone is programmed for Off-Hook Preference, and you have the ability to enable or change the prime flexible button:

1.

Dial [691].

2.

Dial the two-digit button number (refer to diagram).

1

5

9

13

17

21

2

6

10

14

18

22

3

7

11

15

19

23

4

8

12

16

20

24

Off-Hook Voice Over (OHVO)

To disable Off-Hook Preference:

1.

Dial [691].

2.

Then dial [00].

Off-Hook Voice Over (OHVO)

While off-hook on a call (CO or Intercom), this feature allows you to receive a voice announcement through the handset receiver without interrupting the existing call. You may then respond to the calling party using CAMP-ON procedures to talk to the calling party or use Silent Text Messaging to respond to the calling party via LCD Displays.

The calling station is placed in a one-time DND mode upon initiating the voice-over. One-Time DND cannot be toggled during the OHVO call. The station receiving the OHVO call must be off-hook and in the “H” mode.

Placing an Off-Hook Voice Over (OHVO) Call

❑

When an OHVO station calls a busy OHVO station, and a busy tone is received:

1.

The calling OHVO station can dial the OHVO code [628], or press the OHVO flexible button (if pre-programmed ) to initiate an OHVO announcement. The HOLD button LED flashes at the called OHVO station.

2.

The OHVO receiving station receives a one beep warning tone, the called OHVO station must be in the “H” mode, and then the calling OHVO party may begin the voice announcement to the called OHVO party.

45

46 One-Touch Recording

Responding to an Off-Hook Voice Over

(OHVO)

❑

To reply to an OHVO announcement, the OHVO receiving station may respond to calling station in one of three (3) ways:

1) Using the MUTE Button -- The OHVO receiving station can then speak to the station that initiated the OHVO. The called station can still hear their existing call. This applies to CO calls only. OHVO calls to station on intercom calls maintain the present operation.

-or-

2) Using Silent Text Messaging -- This feature is only available to digital key terminals, and the calling station must be a digital display terminal. The OHVO receiving station may press a preprogrammed MESSAGE button to respond to the voice over announcement without being released from the current call,

(i.e., by pressing a flexible button pre-programmed for the message “IN MEETING”), the calling station will receive this message on the calling station’s LCD display.

-or-

3) Using the Camp-On feature -- The OHVO receiving station presses the flashing HOLD button to converse with the calling station. The existing call (CO line) goes on Exclusive Hold automatically. This method, then follows Camp-On procedures and operation.

One-Touch Recording

This feature allows you, to press a button and have the system record the conversation in your mailbox, while on an internal/ external call. This is done by creating a conference bridge between the caller, station, and VM port.

Outside Calls 47

While on an external call:

1.

Press the pre-programmed VM RECORD flexible button.

The LED flutters red at 240 ipm during the setup and the

LCD displays as shown:

R ECOR D I N G S ETU P

M MM DD Y Y H H :M M am

2.

Once the system has connected to the station, your mailbox, the flexible button LED lights solid green and the LCD displays as shown:

R ECOR D I N G

M MM DD Y Y 00 : 00 am

When the caller is finished recording, press the pre-programmed VM RECORD flexible button. The LED extinguishes and the display returns to the normal LCD call information.

Use of this feature when the One-Touch Warning Tone is disabled may be interpreted as a violation of federal, state or local laws, and an invasion of privacy. Check applicable laws in your area before recording calls using this feature.

Outside Calls

Answering a Recall

When an outside line has remained on hold for an extended period of time, you are reminded with a recalling ring. (If

Preferred Line Answer is enabled, skip next step.)

1.

Press button for an OUTSIDE LINE, LOOP, or POOL button

(flashes at a very fast rate).

2.

Lift the handset or press ON/OFF to converse with party.

48 Paging

Answering an Outside Call

1.


2.

Press slow flashing OUTSIDE LINE button or LOOP button.

(If your telephone is programmed with Preferred Line

Answer, you may answer an outside line by lifting the handset or pressing the ON/OFF button.)

Placing an Outside Call

To access an outside line for dialing out:

1.

Press idle CO line button, POOL button,

-or-

Dial CO line group access code or LCR access code (9, 801-

823, 88+LLL). LLL = CO Line Number

2.

Dial the desired number for outside call.

3.

Lift handset or use speakerphone to converse with party.

Placing an Outside Line on Hold

If your system is programmed for Exclusive Hold

Preference, press the HOLD button once for Exclusive

Hold or twice for System Hold.

-or-

If your system is programmed for System Hold

Preference, press the HOLD button once for System Hold or twice for Exclusive Hold.

Paging

If you are given the ability to make page announcements.:

1.


2.

Dial a two or three-digit paging code, or press the preprogrammed PAGING flexible button.

Personalized Messages 49

Code

700

701

702

703

704

705

706

Zone Code Zone

I nt/Ext All Call 707

I nternal Zone 1 708

Internal Zone 7

Internal Zone 8

I nternal Zone 2 709 Internal All Cal l

I nternal Zone 3 76[O] External Al l Call ( DVXPl us II/II I/IV )

I nternal Zone 4 76[P] External Page Zones 1-2 ( DVXPlus

II/III/IV )

I nternal Zone 5

I nternal Zone 6

761 External Page ( Mach I )

3.

Speak in a normal tone of voice to deliver message.

4.

Stations receiving a page Announcement can press the

Volume Bar to change Paging Volume. The display shows:

S PE AK ER PAG E

M MM DD Y Y

[# #### #### ]

H H :M M am

5.

Replace the handset to terminate the page announcement.

Stations off-hook or in DND will not hear the page announcement.

Personalized Messages

Each station can select a pre-assigned message to be displayed on the LCD of any Key Telephone calling that station.

To select one of the ten available messages:

1.

Dial the Message Access code [633] or press the MSG

ACCESS flexible button (if pre-programmed ).

50 Personalized Messages

2.

Dial the two-digit code for the message to display. A confirmation tone sounds; the DND button LED flashes.

Code

00

01

02

03

04

05

Message

Cl ear Message

On Vacation

Return AM

Return PM

Return Tomorrow

Return Next Week

Code

06

07

08

09

10

Message

On Tri p

In Meeting

At Home

On Break

At Lunch

3.

Replace the handset. (Activating DND or Call Forwarding cancels selected message.)

Custom Messages

Selecting a Custom Message

1.

Dial the Message Access code [633], or press the MSG

ACCESS flexible button (if pre-programmed ).

2.

Dial the two-digit code for the desired message (21-30) to display on your phone when called. A confirmation sounds and the DND button LED flashes.

The system administrator programs the ten custom m essages at the first attendant station (Station 100).

These messages can be used in the same manner as in Personalized Messages .

3.


To program a Custom Message:

1.

Dial [633].

2.

Dial a valid code (18-20) for desired custom message.

3.

Enter a custom message up to eight characters.

4.

Press HOLD to save.


To use a unique custom message:

1.

Dial [633] on the dial pad.

2.

Dial a valid code (18-20) for desired custom message.

To cancel the message:

1.

Dial the Message Access code [633]+[00].

2.


Date and Time Entry Messages

You can activate certain messages used to enter a specific time or a date of return. These messages will show on the calling station’s display to alert them of your return.

To activate a message with a custom return time or date:

1.

Dial the Message Access code [633].

2.

Dial the code for the message.

Code

11

12

13

14

15

16

17

Date/Time Message

Vacation Until: MM/DD

Return: HH:MM xm or MM/DD

On Tri p Until: MM/DD

Meeting Until: HH:MM xm

At Home Until: HH:MM xm

On Break Until: HH:MM x m

At Lunch Until: HH:MM xm

3.

Enter the date/time by using the buttons on the key pad according to Figure 1: Dial-By-Name Key Pad Map and

Table 2: Additional Dial-By-Name Characters .

4.

Press the HOLD button to enter the message. A confirmation tone sounds and the DND button LED flashes.

52 Personalized Messages

To cancel the message:

1.

Dial the Message Access code [633]+[00]. The DND button LED extinguishes.

2.


Personalized Msg Codes on a Flex Key

You can program code [633] on a flexible key to speed access of pre-selected messages.

Using 2-Digit Code

1.


2.

Press the desired flexible button. LED flashes.

3.

Dial [633]+ [#]. A confirmation tone sounds.

4.

You can now press that flexible button and dial the twodigit message number:

00 – 10 = Personalized Messages

18 – 30 = Custom message number

Refer to Personalized Messages and Custom

Messages in this section, for further information on two-digit codes.

5.

A confirmation tone sounds.

Using Scroll Function

1.


2.

Press the desired flexible button. LED flashes.

3.

Dial [633]+[#]. A confirmation tone sounds.

4.

Press the programmed flexible button, then press the [#] to scroll forward through the messages or press the [ 6 ] to scroll backward through the list.


The scroll is a “rolodex” type of scroll; it forwards through the messages in the following order:

1. Clear Messages

2. At Home

3. At Lunch

4. In Meeting

Text Messages

5. On Break

6. On Trip

9. Return PM

10. Return Nex t Week

7. On Vacation 11. Return Tomorrow

8. Return AM

5.

When the desired message is shown on the LCD display, press the HOLD button to activate that message on your station. A confirmation tone sounds and the DND button

LED flashes.

If you omit the [#] from either method, and immediately press the Flexible button, then dial the two-digit personalized message number, that specific message will be programm ed to the Flexible button.

Scrollable Canned Messages

1.

Dial [633] + [#] or press the pre-programmed MSG ACCESS flexible button. The display shows:

X X X X X X X X X X X X X X X X X X XX X

N E X T- # P R EV 6 SAVE -H OLD

2.

Press the [#] to scroll forward through the messages, or press the [ 6 ] to scroll backward through the list.

The scroll is a “rolodex” type of scroll; it will forward through the messages in order as shown in “Text

Messages” Table .

54 PBX/Centrex Codes on a Flex Button

3.

When the desired message is shown on the LCD display, press HOLD to activate that message on your station. A confirmation tone sounds; the DND button LED flashes.

PBX/Centrex Codes on a Flex Button

For easy one-button access to Centrex or PBX features, perform the following steps:

1.

Program the Centrex or PBX code into a Station or System

Speed Dial bin, including hook-flash (FLASH key), [ 6 ], and [#] commands (refer to “Storing Speed Numbers” on page -56 ).

2.

Program that speed bin onto a flexible button (refer to

“Flexible Button Programming” on page 34.

)

Repeat Redial

A keyset station user places a CO call and receives a busy or no answer:

1.

Press the pre-programmed REDIAL flexible button. The

LCD prompts you for a timer value as shown:

E N TER R PT R ED I A L TI ME R;

X X X 0 06- 99 9

2.

Enter a three-digit timer value (006-999 seconds) for the redial timer. Default value is 060 (one minute). A confirmation tone sounds and you go on-hook. The flexible button LED lights steady. When the timer expires, the station is signaled via a CO line queue indication on the REDIAL flexible button. Once the line queue is answered, the LCD indicates an outgoing CO line display.

Speakerphone 55

To activate a redial:

Press the REDIAL button, press the ON/OFF button, or lift the handset. The line is seized and the number is dialed.

To cancel the operation:

Press the REDIAL flexible button (if pre-programmed ). A confirmation tone sounds and the Redial func tion is canceled.

Speakerphone

1.

Press ON/OFF button to ON. (Intercom dial tone sounds.)

2.

Press the station key of the desired party, or press an available OUTSIDE LINE button and dial number.

Speakerphone is ac tivated.

3.

Press the ON/OFF button to end call.

Speed Dial

Dialing a Speed Number

If an outside line has not been specified in programming, one will be chosen automatically or you can choose one now.

1.


2.

Dial the speed bin location or press programmed speed bin button.

000 to 019 = Station Speed numbers

020 to 999 = System Speed numbers

3.

When called party answers, pick up handset or use speakerphone.

A worksheet is included in the back of this User Guide to assist you in keeping track of custom programmed speed bin locations.

56 Speed Dial

Last Number Redial

1.


2.

Press the pound [#] key. The last number dialed over an outside line will be automatically redialed.

Save Number Redial

If you wish to save the last number you dialed:

1.

After placing an outside call, keep handset off-hook.

2.


Storing Speed Numbers

Station Speed numbers can be entered by keyset users. System

Speed numbers must be entered by the first programmed attendant. If an attendant has not been specified, enter at

Station 100.

1.

Press the SPEED button once.

2.

Press a desired outside line key, or press the SPEED button a second time, to select an outside line.

3.

Dial the speed bin location.

000 to 019 = Station Speed numbers

020 to 999 = System Speed numbers

4.

Dial telephone number, including special codes buttons as listed in the following:

TRANS - Pulse-to-Tone Switchover

HOLD - Pause

FLASH - Flash

For Display Security, press the TRANS button, then enter the telephone number and any other special codes buttons as needed.

5.


6.

Replace the handset or press the ON/OFF button to end speed dial programming.

Text Messaging (Silent Response) 57

To clear an existing speed bin:

1.


2.

Dial the speed bin location.

3.

Press the SPEED button again. A confirmation tone sounds.

To Dial a Saved Number

1.


2.

Press the asterisk [ 6 ] key. Saved number is automatically dialed.

Text Messaging (Silent Response)

This feature allows you to use text messages to respond to a caller that has either Camped-On or has used the Off-Hook

Voice Over feature to alert a busy station user of a waiting call or message. The “camped-on” station may respond to the caller via the canned, custom, and silent response text (LCD) messages. The text messages appear on the calling party LCD

Display.

While receiving a Camp-On, or OHVO call:

1.

Press a flexible button pre-programmed for message access [633+XX].

2.

Dial the desired two-digit message code as shown in the

“Text Message” Table .

Example : [633] + [38] means that a telephone calling the station will receive the message “WHO IS IT ?”

58 Uniform Call Distribution (UCD)

Code

31

32

33

34

35

36

37

38

39

40

41

Text Message

I Will Take Cal l

Take Message

Transfer To Secretary

Put Call On Hold

Call Back

One Moment Please

I Will Call Back

Who Is I t?

I s It Long Distance?

Is It Personal?

Is I t An Emergency?

Code

42

43

44

45

46

47

48

49

50

51

Text Message

I s It Important?

I s It Urgent?

Send Call To Voice Mail

Park Call

Out Of Service

Put Call Through

I Am Busy

O.K.

No

Yes

These additional messages along with their codes, can also be sent as a text response. The calling station must be a display telephone and the call station must be a keyset.

Uniform Call Distribution (UCD)

Available/Unavailable Mode

If you are a UCD Agent: you can place your station in the

Available mode to receive UCD type calls, or in the Unavailable mode to block UCD calls from ringing to your station.

To go Unavailable:

Dial [566] or press the pre-programmed AVAILAVBLE/

UNAVAILABLE flexible button. The LCD displays as shown.

You are now blocked from receiving UCD calls.

U N AVAI LA B LE U CD * 1 25 *


Uniform Call Distribution (UCD) 59

To go Available:

Dial [566] or press pre-programmed AVAILABLE/

UNAVAILABLE flexible button. You may now receive calls.

Display Calls in Queue for UCD Groups

From an idle display key telephone:

1.

Dial [567], followed by the three-digit UCD Group number (55X), or press the pre-programmed QUEUE flexible button. The ON/OFF button LED lights steady.

Your display shows how many calls are in queue for that group as shown:

U CD 55 X 00 CALLS I N QU EU E


Dynamic update of display occurs as queue condition changes.

2.

Replace handset or press the ON/OFF button to terminate mode.

This feature cannot be used with a call in progress and the station will be considered busy for incoming calls.

Overflow Station Forward

An enhancement allows UCD calls reaching the Overflow

Station to call forward to another station:

1.


2.

Press the FWD button or dial [640].

3.

Dial the desired code:

[6] = All

[7] = No Answer

[8] = Busy


60 Universal Day/Night Answer

4.

Dial the three-digit destination number where calls are to be forwarded (Station, Voice Mail, ACD/UCD groups, Hunt group). A confirmation tone sounds.

5.


Universal Day/Night Answer

When the system is in Day or Night mode and you hear an outside line ringing at another station, and you wish to answer the call:

Dial [#5], then the connected outside line can be transferred or disconnected.

Each telephone utilizing Universal Night Answer must have a LOOP button appearance if the ringing outside line does not appear at their phone.

Voice Mail

Call Forwarding to Voice Mail Groups

Intercom and Transferred CO callers may be routed directly to your mail box by forwarding your phone to a voice mail group.

1.


2.

Press the FWD button or dial [640].

3.

Dial the desired code:

[6] = All

[7] = No Answer

[8] = Busy


Voice Mail 61

4.

Dial the three-digit Voice Mail group pilot number (440–

447) for the group (1–8) where calls are to be forwarded.

A confirmation tone sounds.

5.


Retrieving Voice Messages

❑

To enter the Voice Mail system to check for mail:

Dial the Voice Mail group number, or press the pre-programmed VM GROUP flexible button or flashing

MESSAGE WAIT button. You will immediately be prompted to enter the password for your mail box.

Voice Mail Transfer with ID

❑

While on a call and the distant end wishes to leave a Voice

Message for a VM user:

1.

At the initiating station, press the TRANS button.

2.

Dial the Voice Mail Group number or press the pre-programmed VM GROUP flexible button.

3.

Dial the VMID (Mail Box location) of the desired party and go on-hook.

The system then makes the connection to an available

Voice Mail port and sends the Leave Mail Prefix (if any) + the digits dialed as the VMID number + the Leave Mail

Suffix digits (if any). The system then cuts through the transferred caller.

62 Voice Mail

Volume Control Bar (DKT Only)

A volume control bar is located below the keypad to control the ringing, handset, and speakerphone volumes.

While on an Intercom Call:

(Speakerphone) -- Press Volume Bar to change volume.

LCD displays as shown.

S PE AK ER CALL [ ## ### ### #]


(Handset) -- Press Volume Bar to change volume. LCD displays as shown.

H A ND S ET I CM [ ### ### ## #]


While on a CO Call:

(Speakerphone) -- Press Volume Bar to change volume.

LCD displays as shown.

S PE AK ER CALL [ ## ### ### #]


(Handset) -- Press Volume Bar to change volume. LCD displays as shown.

H A ND S ET CO [# ### ## ### ]


While Receiving an Incoming Tone Ring (intercom or CO call):

Press the Volume Bar to change the volume. The LCD displays as shown.

S PE AK ER R I NG [# ### ## ### ]


Worksheets

Worksheets

Flexible Button Programming Worksheet

9

13

1

5

17

10

14

2

6

18

11

15

3

7

19

21 22 23

Speed Dial Bin Programming Worksheet

BIN 000

BIN 001

BIN 002

BIN 003

BIN 004

BIN 005

BIN 006

BIN 007

BIN 008

BIN 009

BIN 010

BIN 011

BIN 012

BIN 013

BIN 014

BIN 015

BIN 016

BIN 017

BIN 018

BIN 019

12

16

4

8

20

24

63

64 DEFAULT NUMBERING PLAN

DEFAULT NUMBERING PLAN

Function Code

911 List

Account Code

ACD Calls in Queue

ACD Call Factor

608

627

579

580

ACD Group 1-16

ACD Group Status

550-565

567

ACD Help 574

ACD Member Di splay 573

ACD Primary Login

ACD Primary Logout

572

571

ACD Secondary Login 582

ACD Secondary Logout 581

ACD Supervisor Displ ay 577

ACD Supervisor Login 576

ACD Supervisor Logout 575

ACD/UCD AVA/UNA 566

All Call Page

Ans Machine Ring

Ans Machine Spkr

ATT Clear Alarm

ATT Disable CO Line

ATT Unavailable

Attendant Override

Background Music

Call Back

602

607

601

632

622

700

654

655

606

Function Code

Call Coverage

Call Coverage Ring

647

646

Call For ward 640

Call For ward (Follow-Me) 642

Call For ward - Off-Net

Call Park Group 1-8

Camp On

Cancel LCR Que

603

430-437

620

626

Clear Fwd, DND, Msg

Clear VM Al arm

CO Line

CO Line Queue

Conference

Custom Message

Dial By Name

Director y Dial

624

694

6*

680

662

656

88

621

Do Not Di sturb

DTMF Receiver Test

Executive Overri de

Ex t Page Zone All ,1,2

Flash

Group Call Pickup

Headset Mode

HPT

Hunt Group 1-8

631

657

625

760-762

660

#0

634

667

450-457

DEFAULT NUMBERING PLAN 65

Function Code Function Code

ICLID Answered Call

ICLID Name/Number

659

653

ICLID Unanswered Cal l 635

Ignore CFW 5#

Int Page Zone 1-8, All 701-709

Intercom Button 645

Keyset Mode

LCR

648

800

Loop

Mailbox Button

Meet Me Page

Message Preselect

Message Wai t

Mod em

MPB Version

Mute

623

499

605

629

89

644

770

633

Night Service

OHVO

One Touch Record

Over flow AVA/UNA

Pause/Resume Rec

Personal Park

Pickup Park Grp 1-8

Pool 1-23

Pool All

Prime Key

Program Name

Release

Repeat Redi al

Ring Tone

Set Clock

SLT Cal l Pickup

SLT Cal lback

SLT Conf Park

SLT Sp eed Dial

SLT Sp eed Prog

Speed Dir

Stati on Call Park

Stati on Park Pickup

Stati on 100-351

Stati on Relocate

Stop Trace

604

628

649

578

824

691

Telecenter Adm

Telecenter Ext

652

650

Tone Ring 6#

Transfer Unans CO Call 639

655

438

UNA/UDA

VM Group 1-8

#430-#437 VM Message Cancel

801-823 VM Message Set

VM Msg Set w/Cnt

Vol ume

422

638

#5

440-447

421

420

668

661

693

439

#6

100-351

636

658

692

#1

663

664

690

641

643

695

66 DEFAULT NUMBERING PLAN

Elite T M Large Screen Telephone

Large Screen Display Features

The Elite digital 30-button model provides a 7line by 16-character display with 10 SOFT keys, a

MENU key, and UP/DOWN scroll keys.

DIGITAL

D IRE CTO RY

S PE ED DIAL

PARK PICKU P

MUS IC

F EATURE S

DN D

L NR

MENU

S TA XXX

MMM D D YY HH:MMx

PAGE

1

GHI

4

PRS

7

*

ABC

2

JKL

5

TUV

8

0

WXY

9

#

DEF

3

MNO

6

HTP

CONF TRANS

CAMP ON MSG

FWD

MUTE

FLASH

SPEED t VOLUME s ON/OFF HOLD

MIC

Feature/Button Desc riptions

1.

DSS Console -- Provides access to 30 flex ible feature/functions.

2.

Fixed Feature Key s -- Used to access specific fixed feature/ func tions.

3.

HOL D Key --Used to place calls on hold and to retrieve held calls.

4.

LARGE Scr een -- Designed to provide a 7-line by

16- character viewing ar ea.

5.

MENU Key -- Toggles between main menu scr een and monthly calendar.

6.

MICrophone -- Used to t alk w it h other party without using the handset .

7.

ON/OFF Key -- Used to make a call without lifting the handset .

8.

PAGE Up/Down Keys -- Used to advance to t he

NEXT and PREVIOUS opt ion scr eens available.

9.

Soft Key s -- Used to access specif ic features and functions.

10. VOLUME Cont rol Bar -- Used to adjust level of tones, backgr ound music, ringing, r eceiver volume, and display cont rast.

Quick Reference Card

Using the Soft Keys

From the main menu, us e the s oft keys to acces s the options lis ted.

Calendar Mode -- When in idle mode, the default monthly calendar will display. The calendar may also be accessed by pressing the

MENU soft key.

Q

Q

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_

MM M YY YY

S U N M ON T U E S W E D T HU RS F RI S A T

1 2 3 4 5

6 7 8 9 1 0 1 1 1 2

1 3

2 0

2 7

1 4

2 1

2 8

15

22

29

16

23

30

17

24

3 1

18 19

25 2 6

STA XXX

MMM DD YY HH:MMx

V

W

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Q

Q

Q

Q

Main Menu -- To access the main menu at any time, pres s the MENU soft key.

Q

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Q

D IREC TO RY

SP EED DIA L

PA RK PI C KUP

MU SIC

FEA TUR ES

_

STA X XX

MM M D D Y Y HH:MM x

DN D

L NR

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To select a main menu option:

Press… Disp lay show s…

DIRECTORY ABC

DEF

GHI

JKL

MNO

Then… press t he soft key assoc iated with t he desired number.

Use the PAGE UP/DN keys to display the previous or nex t 5 names in Directory.

NOTE -- Wait for the desir ed number to display befor e pressing the SPEE D button.

SPEED

DIAL

PARK

PICKUP

Enter Bin

Number

PARK 1

PARK 2

PARK 3

PARK 4

PARK 5

MUSIC BGM1

BGM2

BGM OFF

FEATURES CALL FWD

PAGE INTERNAL

PAGE EXTERNAL

VOICE MAIL

MORE

To scroll through the list, press the [ 6 ] key to view t he previous entr y, or [#] to view the nex t entry.

dial the bin number assoc iated with desired ex ter nal phone number.

select desired Park location wher e call is holding (1- 5). Press

PG DN W to select

PA RK locations 6-8.

select desired backgr ound music option.

select one of the options list ed.

Quick Reference Card

After selecting FEATURES on the main menu, the following options will display:

Call Forward

Press… Then select … Display will show …

CALL FWD A ll

Busy

No A nswer

Busy/No A nswer

Off Net*

St a

Voice Mail

Oper ator

ACD/UCD

Hunt

* If Off-Net is selected, ente r desired bin numbe r.

If you s elect…

Sta

Then… dial the desired stat ionnumber.

Voice Mail select the desired VM group (1-5).

To access groups 6-8, press the PG

DOWN W k ey.

Operator the display shows a “ Forwarded to

XXX” message and the main menu ret ur ns.

ACD/UCD select desired ACD/UCD group (1-5).

To access gr oup 6- 16, press t he PG

DOWN W k ey.

Hunt select the desired Hunt group (1-5).

To access groups 6-8, press t he PG

DOWN W k ey.

Page -- Internal/External

Press… Then select…

PAGE INTERNAL t he desir ed Page Zone (ALL Call or

Zones 1-4).

To access Page Zones 5- 8, press t he PG DOWN W k ey.

PAGE EXTERNAL t he desir ed Page Zone (ALL Call or

1-2)

More

Press… Then select…

MORE

Messages

Messages

Headset Enable

Headset Disable

UNA /UDA

More

Clear

On

Vacation

Ret urn A M

Ret urn PM

Ret urn

Tomorrow

Pr ess PG DN W k ey to acce ss mor e message s:

Ret ur n Nex t Week

On Tr ip

In Meeting

At Home

On Break

At Lunch

More Ans Machine Ring

Ans Machine Spkr

Ans Machine Off

Elite TM Large Screen Telephone

Voice Mail

Press…

VOICE MAIL

Th en select… the desired VM group (1-5).

To access group 6-8, pr ess t he PG

DOWN W key.

NOTE -- To access the following voice ma il options, a D IGITAL voice mail system mu st be in u se.

Enter pa ssw ord to acces s these VM options:

Press…

RETRIEVE MSGS

Forward

Forward A dd

Pr eamble

SEND MSG

Then s elect…

Delete

Reply

Sk ip

Call Back

Save

Forward

Replay

Forward Msg A s Is

Forward Add Preamble

Cancel

Continue

Hear

Cancel

Re-Recor d

Re-Recor d

Append

OK

Hear

Cancel

Dial [6] to select one of the following options:

C HANGE GREETING

C HANGE PASSWORD

C HANGE NAME

Privat e

Cancel

Futur e

Ur gent

Confir m

Send a new greeting, passw or d, or name by entering the change.

Page/Queue Displays (for LCR)

When you receive an internal/external page, the screen will display the “MEET ME” option.

When you queue for a line, the s creen will display the “QUE CNL” option.

If you are already in queue and you receive a page, the screen will display both “MEET ME and QUE CN L” options.

Q

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D IRE CTO RY

SP EED DIA L

PA RK PI C KUP

M USIC

FEA TUR ES

_

STA X XX

M MM D D Y Y HH:M Mx

DND

LN R

ME ET ME

QU E C N L

Q

Q

Q

Q

Q

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W

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© 2000 Vodavi Technology, Inc.

VODAVI is a registered trademark of Vodavi Technology, Inc.

IN8052-10

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