Strata DK24, DK56, DK96 Feature Descriptions

Feature
Descriptions
© COPYRIGHT 1992 TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
All rights reserved. No part of this manual may be reproduced in any form or by any
means—graphic, electronic, or mechanical, including recording, taping, photocopying, or
the use of information retrieval systems—without express written permission of the
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STRATA
TRADEMARKS AND SERVICE MARKS
The following trademarks and service marks are used in this manual:
■ STRATA®: registered trademark of Toshiba America Information Systems, Inc.
In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers,
Authors and Publishers, or other similar organization, if radio or television broadcasts are used for the Musicon-Hold feature of this telecommunications system. Toshiba America Information Systems, Inc. disclaims
any liability arising out of the failure to obtain such a license.
Certain state and federal laws regulate the monitoring of calls without the knowledge of parties involved.
Prior to performing any method of call monitoring, any such regulations should be identified and complied
with. Toshiba America Information Systems, Inc. disclaims any liability arising out of the failure to comply
with such regulations.
Toshiba America Information Systems, Inc. reserves the right to change any of this information including, but
not limited to, product characteristics and operating specifications, without prior notice.
STRATA
SUBJECT
PAGE
SYSTEM OVERVIEW
Description .........................................................................................................................................
System Capacities .............................................................................................................................
Feature Availability .............................................................................................................................
1-1
1-2
1-3
STATION EQUIPMENT
Station Availability ..............................................................................................................................
Electronic Telephones........................................................................................................................
Digital Telephones..............................................................................................................................
Data Interface Units ...........................................................................................................................
Door Phone/Monitor Station...............................................................................................................
Standard Single Line Telephone ........................................................................................................
Voice Mail Ports and Other Devices...................................................................................................
Electronic DSS Console.....................................................................................................................
Digital DSS Console ..........................................................................................................................
2-1
2-2
2-8
2-12
2-14
2-16
2-18
2-19
2-23
SYSTEM FEATURES
1A2 Key System Interface .................................................................................................................
Account Codes ..................................................................................................................................
Alarm Sensor ...................................................................................................................................
Alternate Point Answer ......................................................................................................................
Amplified Conference ........................................................................................................................
Automated Attendant.........................................................................................................................
Automatic Hold/Automatic Release (Hold/Split) ................................................................................
Automatic Hold Recall .......................................................................................................................
Automatic Release from Hold............................................................................................................
Automatic Station Relocation ............................................................................................................
Auxiliary Device Interface ..................................................................................................................
Background Music with Station Control.............................................................................................
Busy Station Ringing .........................................................................................................................
Centrex/PBX Compatibility ................................................................................................................
Centrex Ringing Repeat ....................................................................................................................
CO Line Call Pickup Groups .............................................................................................................
CO Line Groups ................................................................................................................................
CO Line Queuing ..............................................................................................................................
Conferencing .....................................................................................................................................
Credit Card Calling ("0 +" Dialing).....................................................................................................
Data Switching ..................................................................................................................................
Delayed Ringing ................................................................................................................................
Direct Inward System Access (DISA)................................................................................................
Distinctive CO Line/Intercom Ringing................................................................................................
Door Lock Control .............................................................................................................................
Door Phones .....................................................................................................................................
DSS Console.....................................................................................................................................
DTMF and Dial Pulse CO Line Compatible.......................................................................................
DTMF Signal Time Continuous .........................................................................................................
DTMF Signal Time Setting ................................................................................................................
Dual FCC Registration
3-1
3-2
3-4
3-5
3-6
3-7
3-8
3-9
3-10
3-11
3-13
3-14
3-15
3-16
3-17
3-18
3-19
3-20
3-21
3-23
3-24
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3-27
3-28
3-29
3-30
3-31
3-32
3-33
3-34
TABLE OF CONTENTS
STRATA
SUBJECT
PAGE
SYSTEM FEATURES (cont.)
Flexible Line Ringing Assignment .....................................................................................................
Flexible Slot Assignment ...................................................................................................................
Least Cost Routing............................................................................................................................
Live System Programming ................................................................................................................
Memory Protection ............................................................................................................................
Message Waiting...............................................................................................................................
Multiple Simultaneous Handsfree Intercom Paths ............................................................................
Music-on-Hold Interface ....................................................................................................................
Music-on-Hold Source.......................................................................................................................
Night Ringing Answer Code ..............................................................................................................
Night Ringing over External Page .....................................................................................................
Night Ringing over Selected Page Zones..........................................................................................
Night Transfer (Day/Night Modes) .....................................................................................................
Non-blocking Dialing .........................................................................................................................
Off-premises Line ..............................................................................................................................
Off-premises Station .........................................................................................................................
Outgoing Call Restriction ..................................................................................................................
Paging—All Call Voice Page .............................................................................................................
Paging—External Page Interface ......................................................................................................
Paging—External Zone Paging .........................................................................................................
Paging—Group Paging......................................................................................................................
Pooled CO Lines ...............................................................................................................................
Power Failure Transfer.......................................................................................................................
Privacy/Non-privacy Option...............................................................................................................
Relay Service for External Page or Door Lock ..................................................................................
Relay Service for Night/Hold .............................................................................................................
Remote Administration/Maintenance ................................................................................................
Station Hunting..................................................................................................................................
Station Message Detail Recording (SMDR) ......................................................................................
System Battery Backup Interface ......................................................................................................
System Programming Through Station .............................................................................................
System Speed Dial............................................................................................................................
Tandem CO Line Connection (Trunk-to-Trunk)..................................................................................
Tenant Service ..................................................................................................................................
TIE Lines ...........................................................................................................................................
Toll Restriction...................................................................................................................................
Toll Restriction Override Codes.........................................................................................................
Toll Restriction Override by System Speed Dial................................................................................
Transfer Privacy.................................................................................................................................
Traveling Class of Service .................................................................................................................
Voice Mail Interface ...........................................................................................................................
Voice or Tone Signaling.....................................................................................................................
Wall or Table Mounting ......................................................................................................................
3-39
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3-41
3-42
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3-44
3-45
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3-48
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3-50
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3-75
3-76
3-78
3-79
3-80
3-81
3-82
3-83
3-84
STATION FEATURES
Automatic Busy Redial ......................................................................................................................
Automatic Callback (Intercom) ..........................................................................................................
4-1
4-2
STRATA
TABLE OF CONTENTS
SUBJECT
PAGE
STATION FEATURES (cont.)
Call Forward ......................................................................................................................................
Call Park............................................................................................................................................
Call Pickup ........................................................................................................................................
Call Transfer with Camp-on ...............................................................................................................
Centrex/PBX Feature Buttons ...........................................................................................................
Direct Station Selection (DSS) Buttons .............................................................................................
Distinctive LED Indicators .................................................................................................................
Distinctive Station Ringing.................................................................................................................
Do Not Disturb...................................................................................................................................
Do Not Disturb Override ....................................................................................................................
DP/DTMF Mode Change (Tone Button) ............................................................................................
Exclusive Hold...................................................................................................................................
Executive Override (Break-in) ...........................................................................................................
Flash Button ......................................................................................................................................
Handsfree Answerback on Intercom .................................................................................................
Hearing Aid Compatible ....................................................................................................................
LCD—Alphanumeric Messaging .......................................................................................................
LCD—Busy Station Messaging .........................................................................................................
LCD—Called Station Messaging.......................................................................................................
LCD—Calling Station Messaging ......................................................................................................
LCD—Remote/Group Station Messaging .........................................................................................
LCD—Automatic Callback Number Display ......................................................................................
LCD—Busy Lamp Field (BLF) Indication ..........................................................................................
LCD—Call Duration Display ..............................................................................................................
LCD—Call Forward Source/Destination Display ...............................................................................
LCD—Calling/Called Number Display...............................................................................................
LCD—Clock/Calendar Display ..........................................................................................................
LCD—CO Line Identification .............................................................................................................
LCD—Dialed Number Display...........................................................................................................
LCD—Feature Prompting with Soft Key Operation ...........................................................................
LCD—Intercom Name/Number Display ............................................................................................
LCD—Message Waiting Station Display ...........................................................................................
LCD—Recalling Station Identification ...............................................................................................
LCD—Speed Dial Memo Directory Dialing .......................................................................................
LCD—Station Identification ...............................................................................................................
LCD—Timed Reminders ...................................................................................................................
Message Waiting/Flash .....................................................................................................................
Microphone Control Button ...............................................................................................................
Modular Handset and Line Cords .....................................................................................................
Modular Headset ...............................................................................................................................
Off-hook Call Announce ....................................................................................................................
On-hook Dialing ................................................................................................................................
Pooled CO Line Buttons....................................................................................................................
Privacy Button ...................................................................................................................................
Privacy Release Button .....................................................................................................................
Privacy Override................................................................................................................................
Private CO Lines ...............................................................................................................................
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4-8
4-9
4-10
4-11
4-12
4-13
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4-40
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4-43
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4-52
4-53
4-54
TABLE OF CONTENTS
STRATA
SUBJECT
PAGE
STATION FEATURES (cont.)
Repeat Last Number Dialed ..............................................................................................................
Ringing Line Preference....................................................................................................................
Saved Number Redial .......................................................................................................................
Speed Dial Buttons ...........................................................................................................................
Station Speed Dial ............................................................................................................................
Timed Reminder................................................................................................................................
Toll Restriction Override Code Revision............................................................................................
User Programmable Feature Buttons................................................................................................
4-58
4-59
4-60
4-61
4-62
4-63
4-64
4-65
ACD/MIS FEATURES
Description.............................................................................................................................................
5-1
ACD System Features ...........................................................................................................................
Overview ...........................................................................................................................................
After Call Work Time .........................................................................................................................
After Shift Service .............................................................................................................................
Call Distruibution ...............................................................................................................................
Data Collection and Reporting ..........................................................................................................
Delay Announcements and Music.....................................................................................................
Inbound Call Routing.........................................................................................................................
Overflow to Another ACD Group .......................................................................................................
Queuing.............................................................................................................................................
5-3
5-3
5-3
5-3
5-3
5-3
5-4
5-4
5-4
5-4
ACD Agent Feature ...............................................................................................................................
Overview ...........................................................................................................................................
ACD CAll Status Display ...................................................................................................................
Assistance .........................................................................................................................................
Auto-answer and Zip Tone.................................................................................................................
Intra-group Call Pickup......................................................................................................................
Login/Logout .....................................................................................................................................
Remote Login/Logout ........................................................................................................................
Ring State Preselection.....................................................................................................................
Unavailable........................................................................................................................................
Work Unit (Stroke Count, Call Record Identifier)...............................................................................
5-5
5-5
5-5
5-5
5-5
5-5
5-5
5-5
5-5
5-5
5-6
ACD Supervisor Feature........................................................................................................................
Overview ...........................................................................................................................................
Agent Assistance ..............................................................................................................................
Agent Monitoring ...............................................................................................................................
Alarm Indication ................................................................................................................................
MIS Access .......................................................................................................................................
5-7
5-7
5-7
5-7
5-7
5-7
MIS Displays..........................................................................................................................................
Overview ...........................................................................................................................................
Agent Statistics .................................................................................................................................
Agent Status......................................................................................................................................
Group Traffic Monitor.........................................................................................................................
5-8
5-8
5-8
5-8
5-8
STRATA
TABLE OF CONTENTS
SUBJECT
PAGE
ACD/MIS FEATURES (cont.)
MIS Reports ..........................................................................................................................................
Overview ...........................................................................................................................................
Agent Performance ...........................................................................................................................
Agent Statustics ................................................................................................................................
Delayed Call ......................................................................................................................................
Group Overflow .................................................................................................................................
Incoming Call Duration ......................................................................................................................
Lost Call ............................................................................................................................................
Supervisor Group ..............................................................................................................................
System Status ...................................................................................................................................
Work Unit (Stroke Count, Call Record Identifier)...............................................................................
INDEX .....................................................................................................................................................
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Index-1
FIGURE LIST
FIGURE
2-1
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2-6
3-1
3-2
SUBJECT
Electronic Telephone Diagram ................................................................................................
Digital Telephone Diagram ......................................................................................................
Integrated DIU.........................................................................................................................
Stand-alone DIU......................................................................................................................
Door Phone .............................................................................................................................
Electronic DSS Console..........................................................................................................
SMDR Output—Outgoing Call ................................................................................................
SMDR Output—Incoming Call ................................................................................................
PAGE
2-2
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2-14
2-20
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TABLE LIST
TABLE
1-1
1-2
2-1
SUBJECT
STRATA System Capacities ....................................................................................................
STRATA Features....................................................................................................................
STRATA Station Availability Chart ...........................................................................................
PAGE
1-2
1-3
2-1
System Overview
STRATA
SYSTEM OVERVIEW
SUBJECT
PAGE
Description .........................................................................................................................................
System Capacities .............................................................................................................................
Feature Availability .............................................................................................................................
1-1
1-2
1-3
TABLE LIST
TABLE
1-1
1-2
SUBJECT
STRATA System Capacities ....................................................................................................
STRATA Features....................................................................................................................
PAGE
1-2
1-3
Station Equipment
STRATA
STATION EQUIPMENT
SUBJECT
PAGE
Station Availability ..............................................................................................................................
Electronic Telephones........................................................................................................................
Digital Telephones..............................................................................................................................
Data Interface Units ...........................................................................................................................
Door Phone/Monitor Station...............................................................................................................
Standard Single Line Telephone ........................................................................................................
Voice Mail Ports and Other Devices...................................................................................................
Electronic DSS Console.....................................................................................................................
Digital DSS Console ..........................................................................................................................
2-1
2-2
2-8
2-12
2-14
2-16
2-18
2-19
2-23
FIGURE LIST
FIGURE
2-1
2-2
2-3
2-4
2-5
2-6
SUBJECT
Electronic Telephone Diagram ................................................................................................
Digital Telephone Diagram ......................................................................................................
Integrated DIU.........................................................................................................................
Stand-alone DIU......................................................................................................................
Door Phone .............................................................................................................................
Electronic DSS Console..........................................................................................................
PAGE
2-2
2-8
2-12
2-13
2-14
2-20
TABLE LIST
TABLE
2-1
SUBJECT
STRATA Station Availability Chart ...........................................................................................
PAGE
2-1
Station Availability
STRATA DK
STATION EQUIPMENT
DESCRIPTION
Refer to the following table for a summary of the types of station
equipment that are available for various STRATA systems.
STRATA DK280
STRATA
DK8
STRATA
DK16
RCTU-A
RCTU-B
RCTUC/D
10-button Digital Telephone with Handsfree
Answerback (DKT-2010-H)
✓
✓
✓
✓
✓
10-button Digital Speakerphone with Liquid Crystal
Display (DKT-2010-SD)
✓
✓
✓
✓
✓
20-button Digital Speakerphone (DKT-2020-S)
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
N/A
N/A
N/A
✓
N/A
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
2000-SERIES DIGITAL TELEPHONES
20-button Digital Speakerphone with Liquid Crystal
Display (DKT-2020-SD)
ANSWER POSITION
Attendant Console
20-button Add-on Module (DADM2020)
60-button Digital DSS Console (DDSS-2060)
PERIPHERALS
Data Interface Unit Integrated (PDIU-DI2)
Data Interface Unit Stand-alone (PDIU-DS)
Door Phone/Monitor Station (MDFB)
Standard Single Line Telephone
✓ = Equipment can be used on this system.
N/A = Equipment is not available on this system.
Table 2-1
STRATA Station Availability Chart
November 1993
2-1
Digital Telephones
STATION EQUIPMENT
DESCRIPTION
STRATA DK
The 2000-series digital telephone is pictured below. Digital telephones can
be used on DK8, DK16, or DK280 systems. They are connected to the DK
system with a single pair modular line cord. When equipped with an
integrated data interface unit, digital telephones can transmit and receive
simultaneous voice and data.
LCD DISPLAY
HANDSET
Mode
Page
Scroll
RED/GREEN
LED INDICATORS
DIALPAD
LCD CONTROL/SOFT
KEY BUTTONS
FLEXIBLE FEATURE
CONTROL BUTTONS
MESSAGE WAITING
BUTTON AND LED
INDICATOR
Msg
MICROPHONE
ON/OFF BUTTON
AND LED INDICATOR
SPEAKER ON/OFF
BUTTON AND LED
INDICATOR
Vol
Mic
Redial
Vol
Spkr
Cnf/Trn
Hold
VOLUME UP/DOWN CONTROL BUTTONS
HOLD BUTTON
LAST NUMBER REDIAL BUTTON
CONFERENCE/TRANSFER BUTTON
Figure 2-1
2000-Series Digital Telephone Diagram
TYPES OF DIGITAL
TELEPHONES
2-2
There are four models of the 2000-series digital telephone.
10-button Telephone with
Handsfree Answerback
This telephone is equipped with a unit that allows handsfree answerback
on intercom calls only.
10-button Speakerphone with
Liquid Crystal Display (LCD)
This telephone has a full speakerphone and a 32-character alphanumeric
Liquid Crystal Display (LCD). All display functions occur automatically as
call processing proceeds. A description of the features of the LCD
telephone is found in the Station Features section of this manual.
20-button Speakerphone
This telephone has a full speakerphone, allowing two-way handsfree
conversation on both intercom and outside line calls.
November 1993
Digital Telephones
STRATA DK
STATION EQUIPMENT
20-button Speakerphone with
LCD Display
This telephone has a full speakerphone and a 32-character alphanumeric
Liquid Crystal Display. All display functions occur automatically as call
processing proceeds. A description of the features of the LCD telephone is
found in the Station Features section of this manual.
PHYSICAL CHARACTERISTICS
Dialing Pad
The push button dialing pad on the 2000-series Digital telephones is large
and easy to use. The ideal size not only provides easier operation but
minimizes dialing errors. The push button keys generate electronic signals
that are neither DTMF nor rotary. Signals sent by the phone to the KSU
are translated by the system into DTMF or rotary dial signals as required
by the serving Central Office.
LEDs
Each of the line/feature keys on a digital phone has an associated twocolor LED. If a key is assigned to a CO/Centrex/PBX line, the LED
provides an indication of the status of that line. Green indicates the line or
intercom buttons you are using, and red indicates use by someone else.
(See the Station User Guide for a detailed explanation of LED signals.)
If a key is assigned to a feature, the LED indicates the status of the
feature. For example, the LED associated with the “Do-Not-Disturb” key
lights when the DND feature has been activated on the station.
LEDs are also associated with three of the six dedicated feature keys. On
the “Msg” key, a lighted LED indicates that a message is waiting for the
station. The “Spkr” LED indicates the on/off status of the speaker or
background music. The “Mic” LED indicates the on/off status of the
station’s microphone.
Volume Controls
Two electronic volume control buttons are conveniently located below the
dialing pad on the 2000-series digital telephone. These keys adjust all
volume functions of the telephone including the ring, speaker, handset,
and muted tone burst levels.
Modular Handset and Line Cords
A digital telephone is equipped with a modular handset and line cord, and
is connected to the system via 1-pair wiring.
Optional Hardware
A digital telephone can be upgraded with the integrated data interface unit
(PDIU-DI2), which enables it to transmit and receive simultaneous voice
and data. The PDIU-DI2 replaces the standard base of the digital
telephone, with a unit of the same size and shape.
To receive Off-Hook Call Announce, a digital telephone must be equipped
with a DVSU upgrade assembly, which is installed in the base of the
telephone. No special equipment is required for digital telephones to
originate Off-Hook Call Announce. (See “Off Hook Call Announce” in the
Station Features section of this manual for further details.)
To have a loud ringing bell and/or a modular headset, a digital telephone
must be equipped with the Headset Control Unit (HHEU2) upgrade
assembly. The HHEU2 mounts inside the telephone, providing a headset
November 1993
2-3
Digital Telephones
STATION EQUIPMENT
STRATA DK
jack and an interface to an external speaker amplifier (HESB) for a loud
ringing bell. A HESC-65A cable is required to connect the telephone
(HHEU2) to the external speaker (HESB).
A digital telephone that has been upgraded with a data interface unit
(PDIU-DI2) cannot be wall mounted or upgraded with the DVSU for OffHook Call Announce. The data interface unit can coexist with the HHEU2
for a headset or a loud bell, which was not possible with the previous DKT1000 digital telephone.
Color
All digital telephones come in a stylish charcoal gray or ash white color
with a non-glare, matte finish.
Distance from KSU
A digital telephone set can be up to 1000 feet from the KSU. This may
vary according to the type of wiring used. A local external power supply
may be used to ensure 1000 feet with options.
Mounting
Hearing Aid Compatible
Memo Tray
2-4
A digital telephone can be wall mounted, unless the set has
been upgraded with a data interface unit.
All digital telephones are hearing aid compatible.
A memo tray slides out from the bottom front of the telephone, and can
hold an easy to read directory sheet.
November 1993
Digital Telephones
STRATA DK
STATION EQUIPMENT
BUTTON
ASSIGNMENTS
FIXED BUTTONS
All digital telephones are equipped with six permanently dedicated feature
buttons, called fixed buttons. These six buttons are used for the following
functions:
Spkr
(Speaker On/Off button with LED indicator)
Turns the speaker on and off. In on-hook dialing, can pick up line or hang
up.
Mic
(Microphone button with LED indicator)
Cuts off the microphone during speakerphone operation for private office
conversation.
Cnf/Trn
(Conference and transfer button)
Used to set up conference calls and to transfer calls.
Hold
(Hold button)
Places an outside or intercom call on hold.
Msg
(Message waiting button with LED indicator)
The LED lights to indicate a message waiting. Push button to retrieve
message.
Redial
(Last Number Redial button)
Redials the last number dialed from the station.
FLEXIBLE BUTTONS
The digital telephones also have either 10 or 20 line/feature buttons. One
of these buttons is usually assigned to the intercom function. The other 9
or 19 buttons can be assigned to a CO/PBX line or used as feature
buttons.
CO/PBX line keys
All 10 buttons on a 10-button set or 20 buttons on a 20-button set can be
assigned as CO/PBX keys. If the set is programmed for Automatic OffHook Selection to intercom, all keys could be used.
Any of these buttons can be assigned as a pooled line button. A pooled
line button allows a group of CO lines to “appear” under one button. Up to
four pooled line buttons per CO line group can be assigned at each
telephone. (See “Pooled Line Buttons” in the Station Features section of
this manual.)
Feature Activation Buttons
All 10 buttons on a 10-button set or 20 buttons on a 20-button set can be
assigned as feature buttons. Digital telephones can have the following
features assigned to buttons on Strata DK systems:
■
■
■
■
■
November 1993
Account Code
Alarm
All Call Voice Page
Alphanumeric Messaging
Automatic Busy Redial
2-5
Digital Telephones
STATION EQUIPMENT
STRATA DK
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
Automatic Callback
Background Music (on/off)
Call Forward All Calls
Call Forward Busy
Call Forward Busy/No Answer
Call Forward External (DK280)
Call Forward Fixed
Call Forward No Answer
Call Pickup (Directed)
Call Pickup (Group)
Call Pickup 1 ~ 4 (Tenant 1 ~ 4)
Data
Data Release
Do-Not-Disturb
Door Unlock 1 ~ 5
Direct Station Selection
DTMF/Rotary Signal Selector (Tone Key)
“Locked” Automatic Dialing
(assigned to system auto-dial location and used for
Centrex, CO, or PBX access codes)
Flash
LCD Messaging
Microphone Cutoff
Modem
Night Transfer (Tenant 1 ~ 4)
Pause (1.5, 3, or 10 seconds)
Pooled Line Groups 1 ~ 16
Privacy
Privacy Release
Release
Redial Last Number (#)
Saved Number Redial
System Speed Dial Codes
Station Speed Dial Codes
Speed Dial Select (*)
User Programmable Feature Buttons
For ease in making key assignments, there are several standard key strip
patterns that can be programmed. Changes can then be made for the
keys on individual stations which are to be different from the standard
keystrip pattern selected for that station.
However, with the Flexible Key Assignment feature, the programmer can
define each of the 10 or 20 keys individually instead of choosing a
standard keystrip pattern and then altering it.
Any key which is not programmed for a specific feature or CO line will
remain as defined in initialization.
2-6
November 1993
Digital Telephones
STRATA DK
STATION EQUIPMENT
APPLICATION
Some common applications for digital phones are:
■
■
■
■
■
■
A customer wants to transmit simultaneous voice and data, internally
or externally. See “Data Interface Unit” later in this section for details.
A customer wants to maximize outdialing efficiency for sales or
telemarketing groups by allowing them to use a PC keyboard auto
dialing program. The digital phone with an integrated data interface
unit enables use of such programs without a modem.
The customer needs handset volume control for personal comfort or to
compensate for variations in transmission quality.
Two-color LED indicators provide improved usage indication for
flexible buttons. Green indicates the line or intercom buttons you are
using, and red indicates use by someone else.
A customer wants to have the “latest and greatest” technology and
equipment, and believes that having digital telephones will best serve
the organization’s future needs.
The customer wants to maximize use of available buttons. The digital
key telephone has fixed keys for message waiting and last number
redial, freeing more flexible buttons for other functions.
10-Button Applications include:
1.
The 10-button telephone is generally used as the basic station
telephone for people who do not require one-button access to many
features.
2.
If the Pooled Line Button feature is used, 10-button telephones can
also be a cost-effective alternative to the 20-button telephone.
20-Button Applications include:
1.
The customer has a requirement for several features to be
programmed for one-button access. For example, executives may
want the convenience of one-button access to the features they use.
2.
Some customers may require several features that can be accessed
only by a button. In such a case, the 20-button phone may be needed
to provide the features. For example, features requiring button access
usually require an LED status indicator, and are listed below.
Alarm*
Call Forward
Data Call
Modem
DSS Buttons
Do Not Disturb
Door Unlock*
DP/DTMF Mode Change
Message Waiting
Night Transfer
(Alarm Reset button)
(Call Frwd To:___)
(Data Call button)
(Modem button)
(DSS:____ button)
(Do Not Disturb button)
(Unlock Door button)
(Tone Dial Select button)
(Msg button)
(Night Transfer button)
*Does not have LED indication.
November 1993
2-7
Digital Telephones
STATION EQUIPMENT
STRATA DK
Pause (for speed dial)*
Pause (long)*
Privacy
Privacy Release
Station Security
Saved Number Redial*
(Speed Dial Pause button)
(Speed Dial Lng Pause button)
(Privacy on Line button)
(Privacy Release button)
(Microphn Cutoff button)
(Save Last Number button)
*Does not have LED indication.
3. The customer has a requirement for multiple speed dialing buttons.
Travel agents, real estate agents, purchasing managers and others
who place several calls daily to the same numbers can benefit from
having multiple automatic dialing buttons on which they can program
their most frequently called numbers for one-button access.
4. The customer wants more than 9 CO lines to appear on a station. For
example, in a company which has 14 CO lines, a 20-button telephone
at the attendant station could have appearances for all 14 CO lines.
2-8
November 1993
Data Interface Units
STRATA DK
STATION EQUIPMENT
DESCRIPTION
A data interface unit (DIU) interfaces a data device to a DK8, DK16 or
DK280 digital telephone system. It provides an RS232 connection to the
data device and a modular jack for wiring to the Key Service Unit (KSU).
The function of the DIU is to convert the RS232 signal from the data
device to a Toshiba proprietary digital signal for the KSU.
There are two types of data interface units: integrated and stand-alone.
DIUs can pass data up to 19.2 kbps. DIUs are compatible with the most
commonly used “AT” commands to allow keyboard dialing of data and
voice calls using personal computers or ASCII terminals. “AT” commands
will function at up to 9600 bps.
INTEGRATED DATA INTERFACE
UNIT (PDIU-DI2)
The integrated data interface unit (PDIU-DI2) (see Figure 2-3) replaces the
standard base on a digital telephone and allows the telephone to receive
and transmit simultaneous voice and data. Voice and data calls can be
made independently of each other. Asynchronous data devices, such as
personal computers and terminals, can be connected to the standard
RS232 connector in the PDIU-DI2, and can transmit and receive over the
single twisted wire pair used for the digital telephone. The PDIU-DI2 and
the digital telephone share the same wire pair and the same station port.
If a digital telephone is upgraded with the PDIU-DI2 unit, that telephone
can also be wall mounted or further upgraded with a headset or a loud
ringing bell, but not with the Off-hook Call Announce feature.
Figure 2-2
Integrated DIU
STAND-ALONE DATA
INTERFACE UNIT (PDIU-DS)
The stand-alone data interface unit (see Figure 2-4) has an RS232
connector and can interface an asynchronous RS232 data device such as
a modem, serial printer, or mainframe computer to the STRATA DK KSU.
The PDIU-DS allows switched data connections through the KSU for
modem pooling, printer sharing, and/or accessing a host or mainframe
computer. LEDs on the front panel of the PDIU-DS indicate transmission
status. Each PDIU-DS requires one digital station port on a PDKU, RDSU,
KCDU, or QCDU and will function on one wire pair.
Figure 2-3
November 1993
2-9
Data Interface Units
STATION EQUIPMENT
STRATA DK
Stand-alone DIU
Some common applications for DIUs are:
APPLICATIONS
2-10
■
Data switching enables a customer to transmit simultaneous voice and
data, internally or externally, over the same wire pair, connecting the
telephone set to the Key Service Unit (KSU).
■
A customer can maximize outdialing efficiency for sales or
telemarketing groups by allowing them to use a PC keyboard auto
dialing program. The digital phone with an integrated data interface
unit enables use of such programs without a modem.
■
Modem pooling and printer sharing can be accomplished using standalone DIUs.
■
Personal computers can exchange information interactively or make
file transfers. This can be done either internally or externally over the
public telephone network.
November 1993
Door Phone/Monitor Station
STRATA DK
STATION EQUIPMENT
DESCRIPTION
The optional Door Phone/Monitor Station (see Figure 2-5) provides a twoway intercom box. When someone presses the button on the door phone,
distinctive ringing occurs at stations which have been programmed to
receive door phone ringing. When a station answers, it is automatically
connected to the door phone and the parties can converse.
If all stations are busy when the doorphone rings, the station with the
lowest port number will be alerted with busy-override tone.
Any station in the system can dial a door phone and converse with a
person at the door phone, or simply monitor the area in which the door
phone is installed. When a station calls the door phone, no warning tone is
given at the door phone and the speech path is immediately opened.
Figure 2-4
Door Phone
PHYSICAL CHARACTERISTICS
Volume Control
Color
Distance from KSU
November 1993
The volume control is located at the back of the door phone box. Volume
adjustments can be made with a screwdriver.
Door phones are available in brown only.
The door phone/monitor station can be up to 1000 feet (24 AWG wire)
from the door phone control box (HDCB or DDCB), which is the external
module that supports the operation of the door phones. The control box
can be up to 1000 feet (24 AWG wire) from the Key Service Unit (KSU).
Mounting
The door phone/monitor station is designed for wall mounting only.
Hardware
Up to six door phone/monitor stations can be installed on the STRATA
DK8 and DK16. Up to 12 can be installed on a STRATA DK280 system
2-11
Door Phone/Monitor Station
STATION EQUIPMENT
STRATA DK
equipped with an RCTU-B or RCTU-C/D. Up to 9 door phones can be
installed on a DK280 that is equipped with an RCTU-A.
Door phones are supported by the door phone control box external
module. Each control box supports up to three door phones, and requires
one EKT or DKT station circuit for its operation. Each door phone
connects to the control box by single pair telephone wiring.
APPLICATIONS
The Door Phone/Monitor Station is primarily used at entrances to buildings
or grounds to increase security and safety. It can also be used as a
monitor station. For example, a business located in a rough area of town
may install a door phone/monitor station near the exit to the parking lot.
Employees working after hours in the building can monitor the area before
leaving the building to insure that there is no suspicious activity.
A doctors’ office uses Door Phones to communicate with examination
rooms.
The Door Phone can also serve as an inexpensive intercom station in the
remote areas of a large facility such as a warehouse.
The Door Phone can also be used with an external amplified speaker
(HESB) as a talk back speaker in an area where an EKT is not needed.
See “External Amplified Speaker” in the System Features section of this
manual for details.
2-12
November 1993
Standard Single Line Telephone
STRATA DK
STATION EQUIPMENT
DESCRIPTION
Conventional 2500-type (DTMF) or 500-type (rotary) single line telephones
can be installed on STRATA systems. These single line telephones can be
on-premises or off-premises.
Up to two single line telephones can be installed on a STRATA DK8, and
up to 12 can be installed on a STRATA DK16. A maximum of 24 can be
installed on a DK280 with an RCTU-A. A maximum of 72 on a DK280
equipped with an RCTU-B. Up to 232 single line phones can be installed
on a DK280 equipped with an RCTU-C/D.
The appearance, colors, and features of these phones depend on the
particular brand of phone used.
A single line telephone has dial code access to many of the same features
as the digital key telephones.
Automatic Off-Hook selection of a CO line is not available to the single line
telephone.
Single line telephones can be used as ACD agent phones, but Toshiba
LCD telephones are recommended.
PHYSICAL CHARACTERISTICS
Distance from the KSU
On a STRATA DK8 system, the loop length of the single line set can be up
to 300 ohms including the telephone. On a DK16, the loop length using a
KSTU can be up to 300 ohms. On a STRATA DK16 and DK280 systems,
the loop length using an RSTU can be up to 600 ohms. If the R48S
subassembly is also used, loop length can be extended to 1200 ohms.
Mounting
Single line telephones come in both desk and wall models.
Hardware
On a DK8, each standard single line telephone is supported by a circuit on
the QSTU. On STRATA DK16 systems, each standard single line
telephone is supported by a circuit on the KSTU, RSTU, PSTU, or PESU.
On STRATA DK280 systems, each standard single line telephone is
supported by a standard single line circuit on an RSTU, PSTU, or
RDSU/RSTS. A DTMF receiver is also required (one per system).
APPLICATIONS
There are three primary applications for standard single line telephones.
■ On all systems, the less expensive standard single line set can be
used for stations which do not require the functionality of a Digital Key
Telephone. The DK systems make this a more economical alternative,
since single line sets are supported by a circuit board (KSTU, RSTU,
or RDSU) and require no external hardware.
■ Standard single line sets are used as power failure telephones. CO
lines can be switched directly to these phones in the event of a power
failure.
■ On all STRATA systems, conventional single line sets can be used as
Off-premises Stations (OPSs), which allow stations in satellite or
remote locations to function as part of the STRATA telephone system.
See “Off-premises Station” in the System Features section of this
manual for details.
November 1993
2-13
Voice Mail Ports and Other Devices
STATION EQUIPMENT
DESCRIPTION
2-14
STRATA DK
On the STRATA DK systems, several types of station equipment can be
supported. These include voice mail ports, automated attendant ports,
digital announcers for ACD and built-in Auto Attendant applications,
standard single line telephones, modems, answering machines, facsimile
machines, dictation machines, and other devices. Two-wire standard
devices are supported by either a circuit on a Standard Telephone
Interface Unit. If the device requires DTMF translation, a DTMF Receiver
Unit, which mounts onto the Common Control Unit, must also be installed.
No additional external equipment is required.
November 1993
Digital DSS Console
STRATA DK
STATION EQUIPMENT
DESCRIPTION
The Direct Station Select console (DSS) is a separate unit which can be
used with a digital key telephone for a dedicated answering position. The
digital DSS console is available in the same attractive charcoal gray or ash
white color and matte finish as the other digital telephones. The digital
DSS console can be used on Strata DK systems and on Perceptione&ex
systems.
The digital DSS console is equipped with 60 buttons, each with an
associated two-color LED. Each button can be flexibly assigned as a CO
line appearance, a DSS button for one-touch dialing of a specific station,
or a speed dial number. Night Transfer and All Call Voice Page are
assigned to specific buttons on the DSS unit. If a button is assigned to a
CO/Centrex/PBX line, the LED provides an indication of the status of the
line. Green indicates the line or intercom buttons you are using, and red
indicates use by someone else. When assigned as a DSS button, the
adjacent LED shows busy status as red.
To dial a station, the attendant simply presses the DSS button assigned to
that station. It is not necessary to access an intercom line and dial the
station number. The connection is made via a DKT station associated with
the DSS console.
The STRATA DK16 can support two DSS consoles. The STRATA DK280
with RCTU-A can support three DSS consoles. The DK280 with RCTU-B
can support up to four DSS consoles. The DK280 with RCTU-C/D can
support up to eight DSS consoles. The DSS consoles are supported in the
KSU by the Digital Telephone Interface Unit (PDKU). Each digital DSS
console requires only one station port on a PDKU; one PDKU can only
support one DSS console. The DK8 does not support DSS consoles.
Digital DSS consoles can be used with any type of DKT station. However,
it is helpful to an attendant if a 20-button LCD set is installed with the DSS
unit, since the LCD will identify recalling stations, unanswered CO lines,
etc. DSS Consoles cannot be assigned to function with attendant
consoles.
APPLICATIONS
1. High volume of incoming calls:
When a business has a high volume of incoming calls to a central
answering point, a DSS console speeds call processing and makes it
efficient. The DSS gives the attendant instant information on the busy
status of all extensions, and enables quick, one-touch dialing of a
station.
2. Attendant screening of calls:
Some businesses may not have a high volume of incoming calls, but
do require the attendant to spend more time on each call. For
example, some businesses want the attendant to screen all calls and
announce the caller to the called party. Screening takes additional
time, but the DSS console enables the call to be processed more
quickly once it has been screened.
November 1993
2-15
Digital DSS Console
STATION EQUIPMENT
STRATA DK
TOSHIBA
209
219
229
239
249
Night 1
208
218
228
238
248
All Call
207
217
227
237
247
257
206
216
226
236
246
256
205
215
225
235
245
255
204
214
224
234
244
254
203
213
223
233
243
253
202
212
222
232
242
252
201
211
221
231
241
251
200
210
220
230
240
250
Figure 2-5
Digital DSS Console
2-16
November 1993
Digital DSS Console
STRATA DK
STATION EQUIPMENT
3. Tenant Service:
In tenant service, any combination of the four DSS consoles can be
used. For example, each tenant could have one main DSS position
and one backup DSS position. Or, one tenant could have two DSS
consoles while the other had only one.
FEATURES
ALL CALL VOICE PAGE
Here are some examples of commonly used DSS console features:
DESCRIPTION: One specific button on the DSS console can be
programmed as the All Call Voice Page button (AC) and allows the
attendant to voice page all of the DKT and EKT speakers in the system
simultaneously (120 maximum for DK280). If external page is desired with
All Call Page, a user programmable button can be set up to provide quick
and easy access.
BENEFITS: This feature gives the attendant a way to reach an employee
when the employee is not at his or her desk. The customer has some
assurance that if the employee is in the building, he or she can be found
when necessary.
AUTOMATIC HOLD
DESCRIPTION: A call on a CO/PBX line is automatically placed on hold
when the attendant presses a button for a specific station. The attendant
does not have to put the call on hold before pressing the DSS button. It is
recommended a Release button be programmed to use with Automatic
Hold.
BENEFITS: Automatic Hold saves time for the attendant by providing “one
button” operation for two functions: 1) putting the caller on hold and 2)
dialing the station number. It makes the process of call notification more
efficient, and allows the attendant to give better service to callers.
FLEXIBLE DSS BUTTONS
DESCRIPTION: Buttons on the DSS buttons can be programmed as:
All Call Page Key (Key 59 only)
Night Transfer 1 or 2 (Key 60 only)
CO Line Appearance (any of 58 keys)
DSS Button (any of 58 keys)
Personal or System Speed Dial Button (any of 58 keys)
BENEFITS: The DSS buttons can be configured to meet the specific
needs of each customer.
NIGHT TRANSFER BUTTON
DESCRIPTION: One button on the DSS can be programmed as a Night
Transfer (NT1 or NT2) key. This button is used to put the system ringing in
“DAY”, “DAY2” or “NIGHT” mode. (See “Night Transfer” in the System
Features section for details about ringing modes.) If the system is installed
in tenant service, each tenant has independent control of night transfer for
its lines. Tenant 1 uses the “NT1” button, and Tenant 2 uses the “NT2”
button.
BENEFITS: With Night Transfer, incoming calls can ring at stations other
than the console, can ring over an external paging system, or can ring to
November 1993
2-17
Digital DSS Console
STATION EQUIPMENT
STRATA DK
an answering machine when the attendant is not available. The customer
has assurance that calls can be answered at all times.
VOICE OR TONE SIGNALING
DESCRIPTION:The DSS may be programmed for tone or voice first
signaling preference, independent of how the system is programmed. As
with all stations, the attendant can choose the alternate mode by dialing a
“1” following the station number.
BENEFITS: This feature gives flexibility to the system, and allows the
attendant to use the more efficient voice signaling, even if the system is
programmed for tone signaling.
2-18
November 1993
Add-on Module
STRATA DK
STATION EQUIPMENT
DESCRIPTION
The Add-On Module is a separate unit which can be used with any 2000series digital telephone for a dedicated answering position on DK8, DK16,
or DK280 systems. It does not take a separate digital station port, but
shares the one with the telephone to which it is attached.
The Add-On Module is equipped with 20-buttons, each with an associated
red/green LED. Buttons provide direct station selection (DSS) and busy
lamp field (BLF) functionality. To dial a station, the attendant simply
presses the DSS button assigned to that station. The call will
automatically be put on hold and then the connection made with the called
station. It is not necessary to access an intercom line and dial the station
number. The connection is made via the DKT station associated with the
Add-On Module.
When used on DK8 and DK280 systems, buttons on the Add-On Module
can also be programmed for CO line appearance or speed dial.
The STRATA DK8 will support up to 8 Add-On Modules. The DK16 will
support up to 16 Add-On Modules. The DK280 with RCTU-A will support
up to 12 Add-On Modules. The DK280 with RCTU-B will support up to 40,
and the DK280 with RCTU-C/D will support up to 120 Add-On Modules.
On DK280 systems, either one or two Add-On Modules can be installed on
a 2000-series digital telephone. They are available in either charcoal gray
or ash white color, with a matte finish and style to match 2000-series
digital telephones.
APPLICATIONS
Applications for the Add-On Module are similar to the DSS console, such
as central incoming call answering, busy status of all extensions at a
glance, one-touch dialing of stations, call screening, speed dial, and CO
line appearance.
The Add-On Module functions as a mini DSS console for small systems,
and provides a smaller, less expensive alternative to a full functioning 60button DSS Console.
Figure 2-6
Add-on Module
November 1993
2-19
Attendant Console
STATION EQUIPMENT
DESCRIPTION:
STRATA DK
The DK280 supports up to two Attendant Consoles on an RCTU-B
system, and up to four attendant consoles on a RCTU-C/D system.
Attendant Consoles are not supported on DK280 systems with RCTU-A,
or on DK8 or DK16 systems.
Attendant Consoles provide efficient high-volume incoming call handling.
The Strata DK280 Attendant Console provides color CRT or EL display of
call identification, calling/called numbers, intercom name indication, call
progress messages, BLF information, and soft key prompts. The Answer
button provides one-button answering for the attendant position. Incoming
Call Identification (ICI) keys provide specialized answering for all
categories of calls to the operator. The load sharing feature enables
multiple attendant consoles (up to 4) to receive incoming calls on a
rotation basis.
A DK280 Attendant Console processes calls faster than a DSS Console
because of the following capabilities and operational characteristics that a
DSS Console does not provide:
■
The Answer key is used to automatically answer any ringing call
regardless of type (incoming CO, intercom, transferred, recall, etc. ).
Multiple ringing calls are automatically queued and answered by the
Answer key either on a first-in first-out (FIFO) basis, or according to
the priority defined by the user with the Incoming Call Answer Priority
feature.
Figure 2-7
Attendant Console
2-20
November 1993
Attendant Console
STRATA DK
November 1993
STATION EQUIPMENT
■
Incoming Call Answer Priority enables the Answer key to queue and
answer multiple ringing calls to the console in priority sequence. The
program default priority sequence is 1-Transfer Recall, 2-Hold Recall,
3-Transferred Call, 4-Incoming CO Line Call, 5-“O” Operator Call, 6Intercom Call. The priority sequence is programmable.
■
Emergency Calls always receive the highest Answer key priority at the
Attendant Console. They have priority over the FIFO or priority
sequence established in programming. Emergency calls are initiated
by station users by dialing a special number.
■
Incoming Call Identification (ICI) keys provide selective answering of
all categories of calls to the operator (intercom, transferred, hold
recall, transfer recall, emergency, operator, and incoming CO for all 16
CO line groups). Pressing the ringing ICI key, instead of using the
Answer key, enables the operator to specifically answer a certain type
of call and override the FIFO or priority order established by the
Answer key.
■
10 Loop keys with two-color LEDs that show CO line status (ring, talk,
hold, etc.) and provides a place to hold calls waiting for assistance.
■
8 Soft keys to provide feature prompting operation of a variety of
features.
■
Call progress messages display information about CO line status,
features activated, and station status much the same as the LCD on a
DKT.
■
BLF displays status of 100 stations’ status at a time (one DSS 60 total,
two DSSs 120 total), with the ability to display all stations’ status by
hundreds group. The BLF displays station numbers rather than port
numbers.
■
Overflow mode (via the Overflow button) causes attendant console
calls to be re-routed if they have been in queue longer than the time
period set by the Overflow Timer. Overflow calls go to the destination
assigned in programming, either a station or another attendant
console.
■
Load Sharing distributes incoming calls to multiple Attendant Consoles
(up to 4) on a rotational basis. This is better than ringing all calls to all
consoles. Individual operators only get their fair share of calls and
answer only those ringing at their console.
■
Color CRT display of console text information (station number, user
name, date, time), BLF status, call progress information (CO line
status, features activated, station status), and soft key prompting
labels, all at the same time.
2-21
Attendant Console
STATION EQUIPMENT
APPLICATIONS
STRATA DK
In DK280 answer position applications, you can offer flexibility by providing
a choice that meets the specific customer requirement. Choose between
Add-on Modules, DSS Consoles, or Attendant Consoles to best serve their
needs. Complimented by Auto Attendant and Voice Mail, you can offer the
most complete solution available today.
Sell an Attendant Console rather than a DSS Console when:
■ Very high incoming call traffic.
■
Too may stations to appear on a DSS Console and still make it
practical to use.
■
Multiple operators simultaneously share the call answering function.
■
Many calls of different types (incoming, transfers, recalls, etc.) are
received by the operator.
■
Features are required which the DSS Console does not provide (load
sharing, answer priority, emergency calls, overflow, etc.).
Sell a DSS Console rather than an Attendant Console when:
■ Incoming call traffic more moderate.
■
Operator needs individual button access to all CO Lines.
■
Simple BLF display and DSS transfer is a main application.
Sell an Add-on Module rather than a DSS Console when:
■ 20 or 40 DSS/BLF buttons are sufficient.
2-22
■
Smaller departmental answer positions.
■
A DKT needs more buttons for general feature use.
■
Don’t want to use additional station ports (Add-on Modules share the
station port of the attached DKT).
November 1993
Station Equipment
STRATA DK
November 1993
STATION EQUIPMENT
2-23
Station Equipment
STATION EQUIPMENT
2-24
STRATA DK
November 1993
System Features
STRATA
SYSTEM FEATURES
FEATURES
1A2 Key System Interface .................................................................................................................
Account Codes ..................................................................................................................................
Alarm Sensor ...................................................................................................................................
Alternate Point Answer ......................................................................................................................
Amplified Conference ........................................................................................................................
Automated Attendant.........................................................................................................................
Automatic Hold/Automatic Release (Hold/Split) ................................................................................
Automatic Hold Recall .......................................................................................................................
Automatic Release from Hold............................................................................................................
Automatic Station Relocation ............................................................................................................
Auxiliary Device Interface ..................................................................................................................
Background Music with Station Control.............................................................................................
Busy Station Ringing .........................................................................................................................
Centrex/PBX Compatibility ................................................................................................................
Centrex Ringing Repeat ....................................................................................................................
CO Line Call Pickup Groups .............................................................................................................
CO Line Groups ................................................................................................................................
CO Line Queuing ..............................................................................................................................
Conferencing .....................................................................................................................................
Credit Card Calling ("0 +" Dialing).....................................................................................................
Data Switching ..................................................................................................................................
Delayed Ringing ................................................................................................................................
Direct Inward System Access (DISA)................................................................................................
Distinctive CO Line/Intercom Ringing................................................................................................
Door Lock Control .............................................................................................................................
Door Phones .....................................................................................................................................
DSS Console.....................................................................................................................................
DTMF and Dial Pulse CO Line Compatible.......................................................................................
DTMF Signal Time Continuous .........................................................................................................
DTMF Signal Time Setting ................................................................................................................
Dual FCC Registration ......................................................................................................................
External Amplified Speaker...............................................................................................................
Flexible Button Assignment...............................................................................................................
Flexible Intercom Numbering ............................................................................................................
Flexible Line Ringing Assignment .....................................................................................................
Flexible Slot Assignment ...................................................................................................................
Least Cost Routing............................................................................................................................
Live System Programming ................................................................................................................
Memory Protection ............................................................................................................................
Message Waiting...............................................................................................................................
Multiple Simultaneous Handsfree Intercom Paths ............................................................................
Music-on-Hold Interface ....................................................................................................................
Music-on-Hold Source.......................................................................................................................
Night Ringing Answer Code ..............................................................................................................
Night Ringing over External Page .....................................................................................................
Night Ringing over Selected Page Zones..........................................................................................
Night Transfer (Day/Night Modes) .....................................................................................................
Non-blocking Dialing .........................................................................................................................
PAGE
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SYSTEM FEATURES
STRATA
FEATURES
PAGE
Paging—All Call Voice Page .............................................................................................................
Paging—External Page Interface ......................................................................................................
Paging—External Zone Paging .........................................................................................................
Paging—Group Paging......................................................................................................................
Pooled CO Lines ...............................................................................................................................
Power Failure Transfer.......................................................................................................................
Privacy/Non-privacy Option...............................................................................................................
Relay Service for External Page or Door Lock ..................................................................................
Relay Service for Night/Hold .............................................................................................................
Remote Administration/Maintenance ................................................................................................
Station Hunting..................................................................................................................................
Station Message Detail Recording (SMDR) ......................................................................................
System Battery Backup Interface ......................................................................................................
System Programming Through Station .............................................................................................
System Speed Dial............................................................................................................................
Tandem CO Line Connection (Trunk-to-Trunk)..................................................................................
Tenant Service ..................................................................................................................................
TIE Lines ...........................................................................................................................................
Toll Restriction...................................................................................................................................
Toll Restriction Override Codes.........................................................................................................
Toll Restriction Override by System Speed Dial................................................................................
Transfer Privacy.................................................................................................................................
Traveling Class of Service .................................................................................................................
Voice Mail Interface ...........................................................................................................................
Voice or Tone Signaling.....................................................................................................................
Wall or Table Mounting ......................................................................................................................
3-56
3-57
3-58
3-59
3-60
3-61
3-62
3-63
3-64
3-65
3-66
3-67
3-69
3-70
3-71
3-73
3-74
3-75
3-76
3-78
3-79
3-80
3-81
3-82
3-83
3-84
FIGURE LIST
FIGURE
3-1
3-2
SUBJECT
SMDR Output—Outgoing Call ................................................................................................
SMDR Output—Incoming Call ................................................................................................
PAGE
3-67
3-68
1A2 Key System Interface
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Optional on Se. Not available on STRATA DK systems.
The 1A2 Key System Interface (HCNB) allows CO lines to appear both on
1A2 key telephones and on Electronic Key Telephones in the STRATA Se
system. When a call is in process on a CO line that has been “bridged” in
this way, it can be monitored or held at both the 1A2 station and the EKT
station. The LED for that line on the EKT station and the lamp for that line
on the 1A2 telephone will both flash or light according to the status of the
line—in use, on hold, and so on.
With the 1A2 Key System Interface, the STRATA Se system will provide Alead control, lamp signal detection and dial outpulsing to an existing
mechanical key system, such as a 1A2 system. Each 1A2 Key System
Interface will allow up to three CO lines to be bridged.
BENEFITS
1A2 Key System components can be used with a STRATA Se system. A
customer who is replacing a mechanical key system can keep part of a
1A2 system for use by employees who prefer to use the familiar system
and do not need the functionality of the STRATA Se. Keeping part of the
1A2 system might also save money for the customer.
3-1
STATION FEATURES
FEATURES
Private CO Lines ...............................................................................................................................
Push-button Dialing ...........................................................................................................................
Release Button..................................................................................................................................
Remote Retrieval of Held Calls .........................................................................................................
Repeat Last Number Dialed ..............................................................................................................
Ringing Line Preference....................................................................................................................
Saved Number Redial .......................................................................................................................
Speed Dial Buttons ...........................................................................................................................
Station Speed Dial ............................................................................................................................
Timed Reminder................................................................................................................................
Toll Restriction Override Code Revision............................................................................................
User Programmable Feature Buttons................................................................................................
STRATA
PAGE
4-54
4-55
4-56
4-57
4-58
4-59
4-60
4-61
4-62
4-63
4-64
4-65
Account Codes
SYSTEM FEATURES
SYSTEM AVAILABILITY
STRATA
Forced and Voluntary Account Codes is a standard feature, programmable
by station and/or CO line on all STRATA systems. On the Se, the feature is
not available on off-premises stations or stations supported by an HIOB.
On DK systems, the feature is available on off-premises stations.
Verifiable (forced or voluntary) Account Codes is a standard feature on
DK16 and DK24/56/96 Release 4 systems not available on STRATA Se.
DESCRIPTION
A user can enter an account code from 4 to 15 digits in length from a
station telephone dialpad for any call. The account code will be printed on
the SMDR printout with other call details so that the customer can identify
all calls associated with a specific account code. Account codes are often
used for cost allocation.
Account codes can be required (forced) on a CO line-by-CO line basis.
Stations can also be forced to enter an account code before dialing a call.
For stations that have the Forced Account Code feature, users must enter
an account code whenever they use CO lines that require account codes.
Stations that do not have the Forced Account Code feature do not have to
enter codes, regardless of the status of the CO line in use. Stations can
voluntarily enter account codes on any incoming or outgoing call over any
CO line. While account codes can also be entered on incoming calls, the
entry cannot be forced on these calls.
DK24/56/96 Release 4 systems can also have up to 300 verifiable account
codes, which can be forced and/or voluntary. Therefore, stations and CO
lines on these systems can have one of four possible account code
features:
■ Forced account codes.
■ Voluntary account codes.
■ Forced verifiable account codes.
■ Voluntary verifiable account codes.
If verifiable account codes are forced, the DK system must verify the code
entered by the user before it will allow the call.
Verifiable account codes can be set up in two ways:
■ All digits in the code can be verified. With this method, 300 specific
account codes can be verified. For example, if a 4-digit code is used,
the system can verify 300 specific 4-digit numbers. If a 9-digit code is
used, the system can verify 300 specific 9-digit numbers.
■ The first “portion” of the code can be verified. This allows 300 specific
verifiable “prefixes,” which can then allow thousands of “partially”
verifiable account codes. For example, with a 5-digit code, there could
be 300 verifiable 3-digit prefixes:
3-2
Account Codes
STRATA
SYSTEM FEATURES
100 _ _, which verifies 10000, 10001,
10002, ... 10099 (100 codes)
101 _ _, which verifies 10100, 10101, 10102, ... 10199 (100 codes)
102 _ _, which verifies 10200, 10201, 10202, ... 10299 (100 codes)
.
.
.
299 _ _, which verifies 29900, 29901, 29902, ... 29999 (100 codes)
Each of the 300 verifiable prefixes partially verifies 100 codes, for a total of
30,000 partially verifiable codes.
A verifiable account code can have a toll restriction class of service. When
an account code is entered at a station, the system will check the toll
restriction class of service associated with that account code, and will then
determine if the call is allowed.
On DK16 and DK24/56/96 Release 4 systems, an Account Code button
can be programmed on an electronic or digital key telephone to facilitate
voluntary account code entry.
BENEFITS
Account codes help a business control costs and ensure accurate billing to
departments, clients, projects, or individual employees.
3-3
Alarm Sensor
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Optional on all STRATA systems.
The alarm sensor is configured with a customer-supplied alarm. When the
sensor detects that the alarm relay is activated, it causes all electronic key
telephones to sound a startling tone. Any station programmed with an
Alarm (ALRM) button can reset the alarm on a DK system. With Se
systems, only Station 10 can be programmed with an Alarm button.
The PIOU or PIOUS option interface unit must be installed on a DK
system to provide the Alarm Sensor feature. On Se systems, the HDCB
Door Phone Control Box is required.
BENEFITS
3-4
The customer has the convenience of being able to control an alarm from
electronic key telephone sets.
Alternate Point Answer
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
Standard on all STRATA systems.
DESCRIPTION
Alternate Point Answer allows certain station(s) in the system to answer a
CO line call that has been transferred to another station. The line on which
the call has been transferred must appear on the station using Alternate
Point Answer.
BENEFITS
For business situations in which employees have high mobility, Alternate
Point Answer promotes efficiency in call handling and better service to
callers. It can also minimize the distraction caused by unanswered ringing
phones.
3-5
Amplified Conference
SYSTEM FEATURES
STRATA
SYSTEM AVAILABILITY
Amplified conference is available on STRATA S e , DK16, and all
DK24/56/96 Release 4 systems, using a customer-supplied automatic gain
switched, 2-way line amplifier. One amplifier can be connected on the Se.
Up to two amplifiers can be connected on the DK16, and up to four
amplifiers can be connected on DK24/56/96 Release 4 systems.
DESCRIPTION
One or more customer-provided amplifiers can be connected to
proprietary station ports in the system. The amplifier(s) will automatically
be activated whenever a user conferences two CO lines together.
On the Se, the amplifier will compensate for loss in volume through the
public telephone and system network.
With DK systems, there is negligible loss through the system, and the
amplifier compensates for loss in volume over the public network.
Any two-way line amplifier that is FCC-registered with Automatic Gain
Control (AGC) should be compatible. Model VFR 5050 has been
successfully used.
The amplifier will amplify the signal between any two outside CO lines as
well as between the second CO line selected. If Tandem or DISA CO line
connections are allowed in the system, the CO line-to-CO line connection
will be amplified.
Amplified connections are available on a first-come first-served basis. On
the Se, amplified conference is not available to a standard telephone or to
any station or device supported by an HOXB or HIOB. On DK systems,
amplified conference is available to a standard telephone.
Each amplifier requires two EKT station ports, and reduces the station
capacity by two. On DK systems, the two ports supporting the amplifier
must be designated ports on a PDKU or PEKU card. One PDKU/PEKU
will support one external amplifier.
BENEFITS
3-6
External parties on a conference call will be able to hear each other with
increased loudness. Conference calls will be shorter and more efficient,
since time will not be wasted repeating inaudible parts of the conversation.
Shorter calls are cheaper calls. When conferees can hear clearly, they will
get accurate information.
Automated Attendant
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on Strata DK16 and DK24/56/96 Release 4 systems.
Auto Attendant operates like a round-the-clock operator that quickly and
efficiently directs incoming CO line calls to their proper destinations. CO
lines programmed with Auto Attendant are answered by a digital
announcer that greets callers and then provides them with a menu of
dialing options.
Callers who are directed to a busy or unanswered destination can either
be routed to a secondary announcement, which informs the callers that
the destination is unavailable and repeats the menu, or can be routed back
to the initial, primary announcement. If the call is routed back to an
unavailable digital announcer, the call will then simultaneously ring an
overflow station and camp on to the destination station (if it was busy). If
unanswered, the re-routed call will just ring the overflow station.
In addition to quickly and efficiently directing calls, the Auto Attendant
assures that calls are answered even when lines are busy. When the Auto
Attendant is busy, incoming callers will receive ring back tone and queue
onto the Auto Attendant. When the Auto Attendant becomes available, all
of the calls in queue will be switched to the Auto Attendant simultaneously
and receive the same greeting.
Customers can have up to four Auto Attendants. One Auto Attendant can
accommodate light to normal incoming call traffic, while up to four can
satisfy the demands of heavy traffic applications. Each Auto Attendant can
have either a primary announcement only, or both a primary and
secondar y announcement, for a system maximum of eight
announcements. Each announcement is stored on a customer-supplied
digital announcer.
The Auto Attendant feature is extremely flexible. The dialing menu can
have as many as 10 options, which can direct calls to specific stations,
hunt groups, and ACD groups. CO lines that are assigned as Auto
Attendant lines in any of the three system modes (day, day 1, night) can
be assigned to ring stations or night bell when the system is switched to
another mode.
Installing Auto Attendant is easy. The customer only needs to provide the
digital announcer(s), which easily connect to standard telephone ports.
BENEFITS
With Auto Attendant, live operator(s) are not needed to answer and route
incoming calls. This frees employees to perform other tasks.
24-hour coverage means no need to worry about lunch and break
coverage, and provides after hours coverage. Also, overflow call coverage
during peak traffic periods is handled automatically.
Auto Attendant can process a larger volume of calls, more quickly and
efficiently, than a live operator. This provides incoming callers better
overall service.
3-7
Automatic Hold/Auto Release (Hold Split)
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on Strata DK16 and DK24/56/96 Release 4 systems.
The system can be set in system wide programming for either Auto Hold
or Auto Release of an existing call when another incoming call is
answered.
Auto Hold automatically places an existing call on hold when another
incoming call is answered.
Auto Release automatically releases an existing call when another
incoming call is answered.
Both Auto Hold and Auto Release can be overridden by pressing the
Release or Hold button, respectively, before answering another incoming
call.
BENEFITS
3-8
The customer can choose whichever is most efficient for their business.
Auto Hold saves time in call splitting applications in which users want to
switch back and forth between two calls. Auto Release saves time in
heavy call answering applications in which users want to disconnect from
a call they are finishing with and answer the next call simultaneously.
Automatic Hold Recall
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
Standard on all STRATA systems.
DESCRIPTION
When a station user puts a call on hold, the call will automatically ring
back to that station after a programmable period of time. Hold recall time is
normally set at 32 seconds, but can be programmed from 16 to 160
seconds.
BENEFITS
As a programmable option, hold recall can be disabled altogether or can
be programmed for different recall times on a station-by-station basis,
according to the specific need of that station user.
Automatic Hold Recall insures that station users will be reminded to pick
up a call that has been put on hold. Courteous customer service dictates
that the caller should be acknowledged periodically and informed about
the cause of any delay. This feature can help a company project a
professional, efficient, and courteous image.
3-9
Automatic Release from Hold
SYSTEM FEATURES
SYSTEM AVAILABILITY
3-10
STRATA
Standard on all STRATA systems.
DESCRIPTION
The STRATA system will automatically release a held CO line if a
disconnect signal is received from the central office. This feature can be
enabled on a CO line-by-CO line basis.
BENEFITS
The customer will have full use of all CO lines at all times. A CO line will
not be tied up if a station user puts it on hold and the caller hangs up
before the station user returns to the call.
Automatic Station Relocation
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
Standard on Strata DK16 systems.
DESCRIPTION
When Automatic Station Relocation is activated, a telephone can
automatically maintain its particular characteristics (station number,
personal speed dial, feature set, etc.) when it is relocated from one
jack/port to another jack/port. A vacant jack/port that is not programmed
with any characteristics must be available whenever relocating a station.
Only one telephone can be relocated at a time. Automatic Station
Relocation is available system wide and can be turned off and on by a
station assigned in system programming.
BENEFITS
Automatic Station Relocation makes moving telephones quick and easy.
Just unplug the phone from one jack/port and plug it into another. It also
saves the expense of having a third party reprogram the system to reflect
these changes.
With most systems, whenever someone moves to a different office or
location, the system administrator or third party installation support
personnel must change system programming to reassign the telephone
stations affected. This is time consuming if this activity takes place with
any degree of frequency. It can also be expensive if the customer must call
third party support personnel to have the station reassignment made.
3-11
Auxiliary Device Interface
SYSTEM FEATURES
SYSTEM AVAILABILITY
STRATA
STRATA Se can have up to four Auxiliary Device Interfaces (HIOBs),
allowing the system to be connected to up to four auxiliary devices.
The HIOB is not available and not necessary for DK systems. Two-wire
auxiliary devices are supported by the Standard Telephone Interface Unit
(KSTU or PSTU), or the Standard/Electronic Telephone Interface Unit
(PESU). For details, see “Voice Mail Interface” in the System Features
section of this manual.
DESCRIPTION
The Auxiliary Device Interface (HIOB external module) provides an
interface between the STRATA Se and an external device such as a voice
mail port, a standard DTMF or rotary telephone, a modem, or an
answering/dictation machine. The interface allows the system to interact
with these devices.
The HIOB unit contains a DTMF generator and a DTMF receiver for use
with auxiliary devices. It also contains its own ring generator. Each HIOB
requires one station port.
The maximum distance between the Key Service Unit (KSU) and the
HIOB is 650 feet when 24 AWG wire is used. The loop limit between the
HIOB and the device is 300 ohms.
When the Auxiliary Device Interface is used with a voice mail system, it
can allow the following features, depending on the specific brand of voice
mail system.
CO LINE ASSIGNED TO RING
HIOB
If the CO line rings direct to the HIOB, the station assigned to the HIOB
can be programmed to send 16 digits to the voice mail system when it
answers. This would be useful if a customer wanted to have a caller
connect directly to an audiotext message by dialing a certain telephone
number.
CALL FORWARD TO VOICE MAIL
BOX
Allows a station user to forward calls to voice mail box so that the caller
can leave a voice message. DTMF tones are automatically sent to the
voice mail device to direct the call to the called party’s mailbox.
MESSAGE RETRIEVAL
Allows a station user to retrieve messages from his/her mailbox by
pressing the INT button, followed by the MW/FL button. DTMF tones are
automatically sent to the voice mail device which accesses the station
user’s mailbox.
MESSAGE WAITING INDICATION
If the voice mail system is assigned as the STRATA message center, it can
activate a message waiting LED on a station when the mailbox
corresponding to the station has received a voice message.
VOICE MAIL CONTROL
DTMF signaling is required to activate and control functions on voice mail
systems. However, the dialpad on an electronic key telephone generates
electronic, not DTMF tones. Since the Auxiliary Device Interface has a
DTMF tone generator, it enables the station user to control the voice mail
equipment with the dialpad on the EKT. The Auxiliary Device Interface will
translate the electronic tones to DTMF tones.
3-12
Auxiliary Device Interface
STRATA
SYSTEM FEATURES
BENEFITS
The Auxiliary Device Interface insures that a business will be able to easily
connect certain peripheral devices to their system at a reasonable cost,
enabling them to gain the cost and productivity benefits offered by such
equipment.
3-13
Background Music with Station Control
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Optional on all STRATA systems.
If a system is connected to a music source and this feature is activated, a
station user can access background music through the speaker of an
Electronic Key Telephone. The music can be turned on and off at the
user’s option via the Speaker button on the Se, and the BGM button or dial
access code on a DK system. The user can control the volume.
If an external paging system is installed, music can also be broadcast
through the external paging speakers, providing background music
throughout the facility.
The background music source is customer-supplied. For STRATA Se, the
background music source for EKTs and for external page is the same as
the source for music-on-hold.
For DK systems, up to three separate music sources can be connected to
the system at the same time. One source can broadcast background
music over EKT speakers, while a second broadcasts over external
speakers and a third provides music or a recording for music-on-hold.
When background music is broadcast over electronic key telephone (EKT)
speakers, no optional hardware is required. The STRATA DK music source
for both background music on EKT speakers and music-on-hold connects
directly to the common control unit (KMAU, PCTU, or PCTUS). The music
source for background music over EKT speakers can connect to a
designated station port on a KCDU, PDKU, PEKU, or PESU, to allow
separate sources for music-on-hold and EKT background music.
When music is broadcast unamplified over external speakers on a DK
system, the Option Interface Unit (PIOU, PIOUS or PEPU) must be
installed. Amplified output requires either the PIOU or PEPU.
On DK systems, the station assigned to port 00 can switch the background
music over external page on and off by dialing a code.
Music on both the external speaker and the telephones will be muted
when a paging announcement is made or when night ringing occurs.
BENEFITS
3-14
Some employees find it relaxing to listen to music as they are working.
This feature enables the employer to provide music that is conducive to
the work environment. The employer can allow employees to listen to
music, without the conflict that can accompany the use of radios or tape
recorders.
Busy Station Ringing
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
Standard feature, programmable by station, on Strata DK16 and
DK24/56/96 Release 4 systems.
DESCRIPTION
Electronic and digital telephones programmed with this feature will ring
even when they are busy on another call. This is important to voice mail
and auto attendant applications, in which incoming calls are often
transferred from the auto attendant to busy stations.
When either an internal caller places an intercom call, or transfers an
external call to a busy telephone assigned with this feature, they hear ring
back tone, not busy tone. The called, busy telephone will ring with a muted
tone, and its applicable CO line or INT LED will flash continuously at a fast
rate. To answer the incoming call, the called party can either transfer,
release, or place the current call on hold before pressing the button
associated with the flashing LED. Otherwise, the transferred call will campon after ringing and not being answered. Called stations can continue to
operate other features in the normal way. If called while idle, these stations
will ring as normal.
Any number of electronic and digital telephones can be programmed with
this feature. Busy Station Ringing does not operate on standard
telephones.
BENEFITS
Busy Station Ringing helps insure that important calls are answered more
efficiently. This feature is especially useful for answer position telephones
that must be available to answer calls. This prevents calls transferred from
the auto attendant to a busy station, from being transferred back to the
auto attendant. Callers are not frustrated by looping back and forth without
talking to anyone.
3-15
Centrex/PBX Compatibility
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
Any STRATA Se or DK system can be installed behind a Centrex or PBX
system. It can function as part of the Centrex or PBX system while
providing its users with the STRATA Se or DK features and electronic
feature telephones.
To further enhance STRATA Se and DK compatibility with Centrex and
PBX, access codes for features in the host system can be programmed as
if they were system speed dial numbers. These codes can then be
assigned to Speed Dial buttons or SD buttons (also known as Station
Automatic Dialing buttons or ADL buttons), providing one-button access to
the CO, Centrex or PBX feature.
Each CO/Centrex/PBX feature access code to be programmed can have
up to 16 digits, including pauses and flashes. Like system speed numbers,
these codes can only be programmed or changed by Station 10 on Se
systems, and by the station assigned to port 00 (usually 200) on DK
systems.
When a STRATA Se or DK system is installed behind a PBX, some or all
of the CO/PBX line buttons function like PBX extensions. When such a
PBX line button is accessed, the station user will get dial tone—but it is
PBX dial tone, not CO dial tone. If the user wants to access a CO line on
the PBX, he or she must then dial an access code. For example, “9” might
be dialed to get a local CO line; TIE lines to other company locations might
be accessed by “72” or “73”.
A STRATA S e or STRATA DK system can be instructed, through
programming to recognize these PBX access codes, and disregard them
on identified lines when it inspects dialed numbers for toll restriction
purposes, or performs other features such as Last Number Redial. This
allows the system to continue to provide its features, even when calls are
ultimately going out from the PBX.
BENEFITS
Centrex and PBX compatibility can result in cost savings to the customer.
The economical STRATA Se and DK systems can be used in satellite
locations; yet users can take advantage of the Centrex and/or PBX
features, the PBX trunking, and the PBX networking capabilities.
STRATA Se and DK systems can also be used within a PBX environment
to serve a community of interest which needs the functionality of electronic
key telephone sets that may not be provided by the PBX. Also,
CO/Centrex/PBX Feature buttons give users easy, one-button access to
features that would otherwise require more complicated access
procedures. Since users do not have to look up feature access codes, they
will save time. Dialing errors which waste time can also be eliminated
through the use of feature buttons.
3-16
Centrex Ringing Repeat
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
Standard on all STRATA systems.
DESCRIPTION
STRATA Se and DK systems can be programmed to emulate Centrex or
PBX ringing patterns, allowing the user to differentiate between station or
CO line calls, and various callback features on the Centrex or PBX line.
BENEFITS
Centrex Ringing Repeat allows the user to hear the same on/off ringing
patterns that are heard for special calling and callback features on CO,
Centrex or PBX lines. Users do not have to learn new ringing cadences,
and can easily differentiate between station or CO line calls, or various
callback features on the Centrex or PBX line.
3-17
CO Line Call Pickup Groups
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
With the CO Line Call Pickup Group feature, up to two CO Line Call
Pickup Groups can be programmed. Ringing CO lines in the first CO line
group can be picked up with an access code or with the “CPU1” button
(“PKUP1” button on DK systems), if it appears on the telephone. Ringing
CO lines in the second CO line group can be picked up with an access
code or with the “CPU2” button (“PKUP2” button on DK systems), if it
appears on the telephone.
As an option, all CO lines could be put into one group. A ringing CO line
could then be picked up with an access code or with the “CPU” button
(“PKUP” button on DK systems).
On DK systems with tenant service, the CO lines for tenant 1 could be put
into one CO line group, and the CO lines for tenant 2 could be put into
another CO line group. Then, tenant 1 station users can use the “CPU1”
(or “PKUP1”) button and tenant 2 station users can use the “CPU2” (or
“PKUP2”) button to pick up the CO lines assigned to them.
BENEFITS
3-18
Call handling for CO line calls can be more convenient and efficient with
this feature. Station users do not have to determine which CO line is
ringing in order to answer it, nor does the ringing CO line have to appear
on their telephone in order for them to pick it up.
CO Line Groups
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems.
Also known as Trunk Groups, this feature allows the CO lines on any
STRATA system to be assigned to CO line groups. Station users can
access the CO line groups by dialing a specific CO line group access
code. This allows a customer to group various types of CO lines together
for convenient access.
For example, a customer might want to put TIE lines in one CO line group
and WATS lines in another. Users would then access the CO line group
that was appropriate for the type of call being placed. If all lines in that CO
line group were busy, the user could queue for the CO line group.
If the system is programmed for Least Cost Routing, station users will not
need to select a specific CO line group. STRATA S e systems will
recognize up to four CO Line groups. STRATA DK systems can be
programmed for up to eight CO line groups.
On DK systems, CO line groups correspond to the pooled line groups that
can be assigned to buttons on an EKT. Pooled Line Group 1 is CO Line
Group 1, Pooled Line Group 2 is CO Line Group 2, and so on. Up to four
Pooled Line Group buttons for the same CO line group can be assigned to
a station to facilitate handling several calls on that CO line group at that
station. See “Pooled CO Lines” later in this section.
BENEFITS
CO Line Groups are required for other features on the system. They
enable queuing, single line telephone access to CO lines, Pooled Line
Buttons, CO Line Call Pickup Groups, and Tenant Service. They are also
used to define Least Cost Routing schemes.
3-19
CO Line Queuing
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
This feature is also known as Trunk Queuing. When all lines are in use,
this provides a means for station users to be stacked in a waiting queue for
an available outgoing CO line. The Automatic Callback feature notifies the
station user when a line becomes available.
With STRATA DK, an EKT or a standard single line station can queue up
for a busy outgoing CO line or CO line group. When the desired line is
available, the system calls the station back, and the station can proceed
with the call.
With STRATA Se, as a programmable option, the system may be equipped
to queue up for a line within one trunk group (dial 9) or eight trunk groups
(dial 91-98).
BENEFITS
Users save time since they do not have to keep checking to see if the line
they want is free. Once they have queued for the line, they can return to
their work, knowing that the system will call them as soon as the line is
available.
If LCR is installed, CO Line Queuing provides a convenience to users who
are restricted to certain call routes.
3-20
Conferencing
STRATA
SYSTEM AVAILABILITY
SYSTEM FEATURES
On STRATA S e systems, non-amplified conference is standard, with
amplified conference available as an option. Conferencing with two CO
lines can not be originated by any type of single line EKT, or any station or
device that is supported by an HOXB, HIOB, or PSTU. An EKT which sets
up a conference using two CO lines must have two CO line buttons.
On DK systems, non-amplified conference is also standard, with amplified
conference available as an option on DK16 and DK24/56/96 Release 4
systems. Any electronic or standard telephone can set up conferencing
with other electronic or standard telephones.
On DK systems, CO buttons are not required for conferencing. The
Conferencing feature is available on pooled line buttons, but the originating
telephone must remain connected until the call is complete.
The system can connect the following conference combinations:
STRATA Se
ICMs
CO Lines
1
1
2
Stations
up to 4
up to 4
up to 3
DK Systems
ICMs
CO Lines
1
1
2
Stations
up to 3
up to 4
up to 2
The Conferencing feature can be enabled or disabled system-wide in
programming.
On DK24/56/96 systems equipped with a PCTU common control, 32
conference channels are available. Four parties can participate in each
conference, and as many as eight conferences can be held
simultaneously. A DK16 system, or a DK24 equipped with a PCTUS, has
14 conference channels. Four parties can participate in each conference,
and as many as three conferences can be held simultaneously.
On the STRATA Se, one conference channel is available. Up to five parties
can participate in a conference.
On Se, DK16, and DK24/56/96 Release 4 systems, the conference can be
optionally amplified with a customer-supplied 2-way amplifier. On the Se,
this amplifier will compensate for loss in volume through both the system
and the public telephone network. On DK systems, there is negligible loss
through the system, so the amplifier compensates for loss in volume over
the public network. (See “Amplified Conference” for details.)
3-21
Conferencing
SYSTEM FEATURES
BENEFITS
3-22
STRATA
Sometimes in business it is convenient, efficient, and productive to
conference two CO lines. Everyone participating in the conference gets
the same information at the same time, reducing confusion and saving
time.
Credit Card Calling ("0+" Dialing)
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
Standard feature, programmable by station on DK16 and DK24/56/96
Release 4 systems.
Note that STRATA Se, and DK pre-Release 4 systems also allow “0+”
dialing, but Toll Restriction must be programmed a certain way. This is not
as flexible and lacks some of the safeguards provided by STRATA DK16
and DL24/56/96 Release 4.
"950-X0XX" credit card calling is available on STRATA S e and DK
systems.
DESCRIPTION
Callers can make “0+” telephone credit card calls from selected toll
restricted stations. Calls are billed to the credit card instead of the CO line.
The “0+” credit card calling feature can be selectively assigned to stations
and to CO lines.
If a toll restricted station has the credit card calling feature, the DK system
requires the user to enter a certain number (programmable) of digits after
dialing “0” on a CO line that has the feature. If the caller does not enter
that number of digits within 20 seconds after dialing “0”, the call will be
dropped.
If the system has Least Cost Routing, a station that has the feature can
place a “0+” credit card call on any CO line accessed by Least Cost
Routing.
BENEFITS
Customers can provide the convenience of “0+” telephone credit card
calling without compromising toll restriction.
3-23
Data Switching
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Optional feature on DK16 and Release 4 STRATA DK24/56/96 systems.
A DK16 or Release 4 DK24/56/96 system has sophisticated data switching
capabilities provided through data interface units (DIU). This allows
internal calls between data devices such as personal computers, printers,
terminals, and mainframe computers. It also allows external data calls over
the public telephone network with a modem. The system can be
programmed with 1-4 security groups, and can restrict calls between
groups. It can also support modem pooling and printer sharing.
Data switching can be done through digital key telephones with integrated
DIUs or stand-alone DIUs.
BENEFITS
Simultaneous voice and data transmission over a single wire pair
eliminates additional wiring requirements and minimizes port usage on the
system.
Modem pooling and printer sharing enables multiple users to maximize
efficient usage of expensive peripheral devices.
PC keyboard dialing of data or voice calls increases user efficiency. An
example is auto dialing by name or initial from directories stored in PCs
equipped with inexpensive desk organizer-type software (modem not
required).
Security groups help control who is authorized to make outside data calls,
which can get expensive if linked to databases which charge for access.
3-24
Delayed Ringing
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems.
A ringing delay of 12 or 24 seconds can be programmed for each CO line
that rings at a given station. For example, an incoming CO line can be
programmed to ring at one station (or a group of stations) immediately
when the call comes in, and at a second station (or group of stations) 12
or 24 seconds later.
Delayed Ringing can be applied to ringing assignments for DAY 1, DAY 2,
and NIGHT ringing modes. (See Night Transfer.)
BENEFITS
Delayed Ringing improves call handling by allowing the customer to
provide one or more alternate answering positions for any incoming CO
line. Calls have a greater chance of being answered promptly.
Because of the delay in ringing, employees at alternate answering stations
will not be disturbed by ringing while they wait to see if the called station
will answer. If the line rings at their station, they know they should answer
it.
3-25
Direct Inward System Access (DISA)
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on STRATA DK systems. Not available on the STRATA Se.
By calling in on a specific telephone number assigned to Direct Inward
System Access (DISA), callers can reach the DK system and then dial
internal stations or outgoing CO lines directly, without going through the
attendant.
The caller dials the CO line number for DISA and hears two rings. Then a
tone sounds for nine seconds, during which the caller dials a station
number or the access code for a specific outgoing CO line or line group
(“9” for Least Cost Routing is not allowed). If the station or CO line is busy,
the caller can dial another station or CO line. If no station number or CO
line access code is dialed and the nine-second interval elapses, the call is
transferred to a pre-assigned ringing arrangement (DAY, DAY2, or NIGHT).
An optional DISA security code (1 - 15 digits) can be programmed. When
the security code is programmed, the caller must enter it in order to make
DISA calls on CO lines. The security code is not required to dial internal
stations.
DK systems can provide a DISA class of service to CO lines, which allows
Toll Restriction to be applied to DISA CO line calls. For example, DDD
lines could be restricted to local calls only when accessed through DISA.
Any number of CO lines can be programmed with the DISA feature. CO
lines can be programmed as normal lines during daytime operation and
DISA lines at night.
BENEFITS
DISA can save money for a customer by allowing employees to use the
company’s calling network even when they are not in the office.
Employees working in the field will save time because they can call directly
into the station they want. They don’t have to wait for the attendant to
answer their calls and they won’t waste time holding for the attendant to
process their calls.
DISA can reduce the attendant’s incoming call load, and possibly save
money for the customer by eliminating the need for a second attendant.
When the attendant has fewer calls to handle, he or she can give better
service to the callers who need it.
Before and after hours, family members and others can use DISA to
directly dial an employee’s station, improving the chances that the
employee will receive the call.
3-26
Distinctive CO Line/Intercom Ringing
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
Standard on all STRATA systems with electronic or digital telephones. On
STRATA DK systems, this feature is optional for standard telephones.
DESCRIPTION
Incoming CO lines ring with a different tone than do intercom calls. Users
can easily distinguish the type of call, even when the telephone is not in
view.
BENEFITS
This feature is a convenience to the user since it identifies the type of call
ringing to the station. The station user can answer with an appropriate
greeting.
3-27
Door Lock Control
SYSTEM FEATURES
STRATA
SYSTEM AVAILABILITY
Optional on all STRATA systems. For details on Door Lock Control for
STRATA Se, see the feature “Door Phones.”
DESCRIPTION
The Door Lock Control feature allows any telephone programmed with a
Door Lock button to unlock a door. Pressing the button activates the
electronic door lock and the lock opens for 3 or 6 seconds, as specified in
programming. The electronic door lock mechanism must be supplied by
the customer.
On the STRATA Se, Door Lock Control is a function of the HDCB external
module. Each HDCB can support one door lock. The Se system maximum
is four.
On STRATA DK systems, one Door Lock Control is supported by an
Option Interface Unit—either the PIOU, PIOUS, or PEPU. Up to four more
door locks can be installed, each requiring an HDCB or DDCB. On a DK24
system equipped with a PCTUS, a maximum of four door locks can be
installed. On a DK16, a maximum of 3 door locks is supported.
BENEFITS
3-28
Telephone control of a door lock is a great convenience, since it eliminates
the need for extra equipment to remotely control the lock, or the need to
physically get up and go to the door to open it.
Door Phones
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
Optional on all STRATA systems. Up to 6 door phones can be installed on
the Se and DK16. On the DK24, up to 9 door phones can be installed if
the system is equipped with a PCTUS, and up to 12 can be installed if the
system is equipped with a PCTU. Up to 12 door phones can be installed
on the DK56 and DK96.
DESCRIPTION
The optional door phone/monitor station is an external/remote two-way
speaker box which has a direct voice link to a station. Pressing the button
on a door phone sends a distinctive ringing to the stations which have
been programmed to receive ringing from that door phone. When a station
answers, it is automatically connected to the door phone. Door phones can
be programmed to ring over external page when the system is in night
mode.
A station can dial an individual door phone/monitor station and either
converse with someone at the door phone, or simply monitor conversation
or sound at the door phone. No warning tone will be heard at the door
phone/monitor station when it is called by a station.
Door phones are supported by the door phone control box (HDCB or
DDCB) external module. One control box supports up to three door
phones. On the STRATA Se, each HDCB requires one circuit on a station
card (SSTU). On DK systems, the HDCB requires one EKT station circuit
on a PEKU or PESU, or the DDCB requires one DKT station circuit on a
PDKU or KCDU.
On the Se, if the door phone option is installed in a system, the Alarm
feature or the Lock feature can optionally be activated. The Alarm feature
enables a signal to be sounded at all stations whenever a contact closure
is received from an external alarm system. The alarm can be turned off by
Station 10 only. The Alarm feature is supported by the HDCB module. See
the “Alarm Sensor” feature for details about the alarm on DK systems.
The Lock feature enables selected stations to control a door lock or other
device by pressing a “DRLK” button on the telephone. The door lock
control can be programmed to operate for 3 seconds or for 6 seconds. On
the STRATA Se, each HDCB module can support one door lock. Thus, if
the customer wanted to have door lock control on both the front and the
back doors of the building, two HDCBs would be required.
On DK systems, one door lock control can be supported by an Option
Interface Unit (PIOU, PIOUS, or PEPU). Up to four more door locks can be
installed, each requiring an HDCB or DDCB. On a DK24 system equipped
with a PCTUS, a maximum of four door locks can be installed. On a DK16,
a maximum of 3 door locks are supported.
BENEFITS
The door phone increases building security and employee safety,
especially after hours. It can also provide a “hot line” calling link between
an office and such facilities as a warehouse or laboratory.
3-29
DSS Console
SYSTEM FEATURES
STRATA
SYSTEM AVAILABILITY
Optional on STRATA DK systems only. Not available on STRATA Se. The
electronic DSS (Direct Station Selection) console is used with electronic
telephones on all DK systems. The digital DSS console is used with digital
telephones and is available only on DK16 and Release 4 STRATA
DK24/56/96 systems.
DESCRIPTION
The DSS console is a separate unit that can be used in conjunction with
an electronic or digital key telephone set for a dedicated answering
position. The DSS console is installed when there is a high volume of
incoming calls.
The DSS console has 60 buttons which can be flexibly assigned to either
direct station selection, CO lines, or speed dial buttons. Night Transfer and
All Call Page can be programmed on specific buttons. The DSS has
Automatic Line Hold, Voice or Tone Signaling, and Call Forward Override.
On the electronic DSS console, all LEDs light red. On the digital DSS
console, LEDs light red or green depending on the function.
A DSS console can be used with any of four designated stations. A
maximum of 2 DSS consoles can be installed on a DK16. A maximum of
three DSS consoles can be installed on a DK24 that is equipped with a
PCTUS. A maximum of four DSS consoles can be installed in any
DK24/56/96 system equipped with a PCTU. When a system is used in
tenant service, each tenant can have a backup DSS. Up to four DSS
consoles can be used with one station, provided the system supports four
DSS consoles.
If the system is used in tenant service, the Night Transfer feature button on
each console will activate the night ringing arrangement programmed for
that tenant.
BENEFITS
The DSS console improves the call handling capability of the system. It
allows the attendant to see at a glance which phones are in use, and avoid
wasting time calling busy extensions. Callers will receive more efficient
service. The attendant can call a station at the touch of one button,
speeding up the call transfer process.
Customers who have more CO lines than can appear on the EKT
associated with the DSS can program CO lines to appear on the DSS and
gain visibility to the status of all lines.
3-30
DTMF and Dial Pulse CO Line Compatible
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems.
Signals generated by pressing the buttons on the dialpad of an electronic
key telephone are neither DTMF nor rotary dial signals. The system can
be programmed to translate these station signals to either DTMF or rotary
dial signals, as required by the serving central office.
Each line is programmed individually for DTMF or rotary dial signaling.
BENEFITS
A STRATA Se or DK system can be installed anywhere, because it can
accommodate both older, rotary central offices and newer Touch-tone
offices. In both cases, the station user can still have the convenience and
aesthetic appeal of a push-button phone.
3-31
DTMF Signal Time Setting
SYSTEM FEATURES
SYSTEM AVAILABILITY
3-32
STRATA
Standard on all STRATA systems.
DESCRIPTION
The standard DTMF signal time is 160 milliseconds, but it may be reduced
to 80 if required by the central office or peripheral equipment such as a
voice mail system. For STRATA DK systems, the DTMF signal time can be
set independently in system programming for CO line outdialing and for
voice mail auto dial digits.
BENEFITS
The customer has the flexibility to meet both the DTMF requirements of
the serving central office and those of a voice mail device. As a result, a
customer can have faster connection time to voice mail.
DTMF Signal Time Continuous
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
Standard on Strata DK16 and DK24/56/96 Release 4 systems, with 2000series digital telephones.
DESCRIPTION
DTMF dial signal signal will be transmitted to the CO line or voice
mail/auto attendant device for as long as the telephone user presses a
button on the dial pad. This feature operates on 2000-series digital
telephones only.
BENEFITS
Users have compatibility with a variety of outside services and devices,
which require manually dialing DTMF tones of varying lengths. Application
examples are MCI credit card calling, which requires holding down the
tone key for one second to make another call, or remotely signaling an
answering machine to rewind by holding down the tone key for a specified
amount of time.
3-33
Dual FCC Registration
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
The system can be configured as either key or hybrid, with separate FCC
registration numbers for each type. The appropriate configuration for an
individual system depends on how it functions.
If the system is configured for only manual selection of outgoing lines, it
may be registered as a key telephone system.
If the system is configured for automatic selection of outgoing lines such
as dial access, least cost routing, pooled line buttons, etc., the system
must be registered as a hybrid telephone system.
In addition, certain features (TIE Lines, Off-premises Stations, etc.) may
also require hybrid telephone system registration in some areas.
BENEFITS
3-34
The system can be configured to meet the customer’s requirements. Dual
FCC registration insures compliance with FCC regulations, regardless of
how the system is configured.
External Amplified Speaker
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Optional on all STRATA systems.
The External Amplified Speaker (HESB) is a six-inch, 3-watt speaker with
a 3-watt amplifier that is built into a wooden speaker box. It can be used in
any one of the following three applications:
■ To amplify the ringing on an electronic or digital key telephone.
■ To provide a paging amplifier/speaker.
■ To create an amplified talk-back speaker arrangement in an area
where a telephone is not needed. The HESB is installed as a speaker,
and connected to a door phone unit which is used as the talk back
microphone.
The number of HESBs that can be installed per system depends on the
function of the HESB. Any number of HESBs can be used to provide loud
ringing bells for electronic or digital key telephones. Only one HESB can
be installed if it is used as a paging speaker or an amplified talk-back
speaker.
Note that on 6500-series EKTs and on 2000-series digital key telephones,
an HHEU interface and an HESC-65A cable are required for each phone
that has a loud ringing bell. A digital key telephone that has been
upgraded with a data interface unit cannot be upgraded with the HHEU
option.
On DK systems, the PIOU or PEPU Option Interface Unit is required when
an HESB is used as a paging/amplifier speaker or an amplified talk-back
speaker.
BENEFITS
The External Amplified Speaker gives several options to the customer for
making the communications system more efficient.
A loud ringing bell can improve call handling in noisy areas, where nonamplified ringing on a phone may not be heard. A paging speaker ensures
that paging announcements can be clearly heard throughout an area.
In an area where an EKT is not needed, a talk back speaker provides a
cost-effective solution for communications.
3-35
Flexible Button Assignment
SYSTEM FEATURES
STRATA
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems.
On both 10-button and 20-button telephones, one button is usually
assigned to the Intercom function. In some cases, the Automatic Off-hook
Selection feature can be programmed to select the Intercom line,
eliminating the need for an Intercom button.
The other 9 buttons on a 10-button set or 19 buttons on a 20-button set
can be assigned to a CO/PBX line or to certain features. Following are the
possible assignments for a button:
CO/PBX LINE BUTTON
Up to 9 buttons on a 10-button set, or 19 buttons on a 20-button set can
be assigned as CO/PBX buttons. If the set is being used in conjunction
with a DSS console, all buttons could be used as CO/PBX buttons.
With DK systems, any of these 9 or 19 buttons can be assigned as a
Pooled Line button. A Pooled Line button allows a group of CO lines to
“appear” under one button. Up to four Pooled Line buttons per CO line
group can be assigned at each telephone. (See “Pooled Line Buttons”.)
FEATURE ACTIVATION BUTTON
Assuming that one button is used as an Intercom button, up to 9 buttons
on a 10-button set, or 19 buttons on a 20-button set can be assigned as
feature buttons.
STRATA Se
The following features can be assigned to feature buttons:
■ Automatic Callback
■ Automatic Dialing
■ Alarm (Station 10 only on Se)
■ Alphanumeric Messaging
■ Call Forward
■ Call Pickup
■ Do Not Disturb
■ Door Lock 1
■ Door Lock 2 (Se only)
■ DTMF/Rotary Signal Selector (Tone Key)
■ Direct Station Selection
■ “Locked” Automatic Dialing (assigned to system auto-dial location and
used for Centrex, CO, or PBX access codes)
■ Message Waiting/Flash
■ Microphone Cutoff
■ Pause
■ Privacy
■ Repeat Last Number Dialed
■ Repertory Dial
Note: Repeat Last Number Dialed Button and Repertory Dial Button
must be assigned together. One cannot be assigned without the other.
■
3-36
Saved Number Redial
Flexible Button Assignment
STRATA
SYSTEM FEATURES
STRATA DK
All of the features listed above for STRATA Se (except where noted) can
be assigned to buttons.
In addition, the following additional features can also be assigned (see
note on “Privacy” feature):
■ Account Code
■ All Call Voice Page
■ Automatic Busy Redial
■ Background Music (on/off)
■ Call Forward Busy
■ Call Forward Busy/No Answer
■ Call Forward Fixed
■ Call Forward No Answer
■ Call Pickup 1 (Tenant 1)
■ Call Pickup 2 (Tenant 2)
■ Data
■ Data Release
■ Modem
■ Night Transfer (Tenant 1)
■ Night Transfer (Tenant 2)
■ Pause (1.5, 3 or 10 seconds)
■ Pooled Line Group 1
■ Pooled Line Group 2
■ Pooled Line Group 3
■ Pooled Line Group 4
■ Pooled Line Group 5
■ Pooled Line Group 6
■ Pooled Line Group 7
■ Pooled Line Group 8
■ Privacy
■ Release
■ Speed Dial Select (same as Repertory Dial on Se)
For ease in making button assignments, there are several standard
keystrip patterns that can be programmed. Changes can then be made for
the buttons on individual stations which are to be different from the
standard keystrip pattern selected for that station.
On all STRATA systems, there are four keystrip patterns to choose from.
These are defined as A, B, C, and D.
However, Flexible Button Assignment allows the programmer to also
define each of the 9 or 19 buttons individually instead of choosing a
standard keystrip pattern and then changing individual buttons. Any button
which is not programmed for a specific feature or CO line will automatically
be assigned per the initialized pattern.
BENEFITS
This feature allows each phone to be customized to the particular needs of
each station user. The system can be tailored to fit the business
communication needs.
3-37
Flexible Intercom Numbering
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
Flexible Intercom Numbering allows a station intercom number, including
the number for the attendant station, to be any number from one to four
digits long. The intercom number does not have to correspond to the fixed
station location number in the Key Service Unit (KSU).
This feature also allows any digit to be the leading digit of the door phone
numbers, paging access codes, and/or CO line group access codes. For
example, door phone numbers usually begin with the digit 6. With Flexible
Intercom Numbering, the door phone numbers could be programmed to
begin with the digit 4.
BENEFITS
Flexible Intercom Numbering allows a business to have a consistent
numbering plan for its communications system when the system includes
several different types of telephone systems. Branch offices which have
STRATA Se or DK systems can have the same numbering plan as larger
offices using PBXs.
In the case where a system is being used behind Centrex, intercom
numbers can match Centrex numbers.
If a STRATA Se or DK system is replacing a system that had a three- or
four-digit numbering plan, the same plan can be used with the new
system, eliminating the need for new directories and for new extension
numbers.
Finally, if the STRATA Se or DK system is being used with a voice mail
system that has three- or four-digit mailbox numbers, the extension
numbers can match the mailbox numbers.
Consistent number ing plans facilitate the efficient use of a
communications system.
3-38
Flexible Line Ringing Assignment
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems.
Each incoming CO/PBX line that appears on a given station can be
programmed to either ring or not ring at that station. Each CO/PBX line
can be programmed to ring at any number of electronic telephones. Thus,
the number of ringing electronic telephones per CO line will be limited only
by system size.
A related feature, Night Transfer, enables programming of up to three
different CO line ringing patterns (Day 1, Day 2, and Night). On the Se, the
ringing pattern can be controlled from Station 10. On DK systems, the
ringing pattern can be controlled by any station programmed with a Night
Transfer (NT) button. In tenant service, there will be two Night Transfer
buttons (NT1 and NT2).
CO/PBX lines can be programmed for delayed ringing (12 or 24 second
delay) at any station for either of the three modes. Within a given ringing
pattern (Day, Day 2, or Night), if a CO line is assigned to ring at a
telephone which will be using the Call Forward feature on that line, the line
should not be programmed to ring at any other stations. If more than one
user is allowed to forward the same CO line, confusion could result.
If a DK system is being used in tenant service, each tenant can separately
define and control three ringing patterns via the NT1 and NT2 buttons.
BENEFITS
The customer has the flexibility to define the CO ringing arrangements to
fit the needs of the business. Calls can get to their destination quickly.
CO/PBX lines can ring directly to a station or group of stations in a specific
department, without going through a central attendant. This reduces the
attendant call load and enables better service to callers. Flexible Line
Ringing Assignment also allows the use of private lines in the system, and
is used for tenant service.
3-39
Flexible Slot Assignment
SYSTEM FEATURES
STRATA
SYSTEM AVAILABILITY
Standard on DK24/56/96 systems only. Not available on STRATA Se.
Available in expansion unit of DK16.
DESCRIPTION
The flexible slot architecture on STRATA DK systems allows almost any
combination of CO line and station ports. System slots in the KSU can be
assigned as station, CO line, E&M TIE line (not on DK16), or Option
Interface slots in a variety of custom configurations. All stations, CO lines,
and optional printed circuit boards are the same size and use the same
connector to mount into the backplane of the Key Service Unit (KSU)
cabinet. Therefore, any printed circuit board can be installed in any slot,
with the exception of the PCTU or PCTUS common control unit.
BENEFITS
Because flexible slot assignment increases the variety of line/station
combinations, a customer can have a system that is sized and specifically
tailored to meet their needs.
3-40
Least Cost Routing
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Available on STRATA DK systems. Not available on STRATA Se.
Least Cost Routing (LCR) enables the system to automatically route each
outgoing call over the least costly trunk or common carrier connected to
the system. A station user simply dials the LCR access code (9), followed
by the telephone number. When properly programmed, the system
chooses the cheapest CO line available to the user.
Through programming options, the system can be set to allow or disallow
calls for long distance information. If such calls are allowed, a specific
route for them can be selected. Specific routes can also be assigned for
local calls.
Up to five special codes can be exempt from LCR. Usually, these will be
emergency codes such as 911, which should never be blocked by LCR.
There are four classes of LCR. There are eight office code exception
tables. Up to eight office code exception tables may be assigned to a
particular area code.
Up to three time-of-day schedules can be set up to allow different routes to
be selected at different times of day.
As a programmable option, a warning tone can be heard when the system
has selected the most expensive route. This gives the user the option to
wait until a less expensive line becomes available.
BENEFITS
Least Cost Routing reduces the costs of long distance calling by insuring
that each call is placed over the least costly route available to that user at
that time. Placing a call is simpler for station users, since they do not have
to decide which line to use, or remember how to access specific lines.
3-41
Live System Programming
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
Programming can be perfor med on a STRATA S e or DK system
without taking the system out of service. The system can be put into
programming mode, and data can be entered via Station 13 on the Se. On
DK systems, data can be entered via the station connected to port 05,
usually Station 205.
During the programming, the station executing commands is the
only station that loses normal functioning. Service is not interrupted to any
other station.
Live system programming can be done locally from a terminal or remotely,
if the system is equipped for remote administration/maintenance. When
the system is programmed from a remote or local terminal, all stations
remain functional.
BENEFITS
3-42
This feature eliminates any disruption to telephone service during the
business day caused by programming adds, moves or changes. In
addition, it helps control costs by eliminating the need to do these changes
after hours at overtime rates.
Memory Protection
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
Standard on all STRATA systems.
DESCRIPTION
The system memory has its own battery backup to protect the system data
in the event of a power failure. System data will be maintained by the
battery for approximately six years in the event of a power failure. This
means that the system programming (i.e., system parameters, toll
restriction tables, station classes of service, LCR programming, ringing
assignments, message and speed dial memory, etc.) will not be lost.
BENEFITS
In the event of a power failure, the system data will be completely reinstated upon restoration of power.
3-43
Message Waiting
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all systems for key telephones only.
The Message Waiting feature allows any station (including the designated
Message Center, a standard telephone, or a voice mail system) to set a
Message Waiting LED at any station which has a Message Waiting/Flash
(MW/FL) button assigned to it. On DK systems, with digital telephones,
there is a fixed Message Waiting button. Up to four Message Waiting
indicators can be set on ant given station. However, the fourth indicator is
always reserved for a message from the Message Center. This means that
a maximum of three other stations can activate Message Waiting on a
station at any one time.
On an LCD telephone, the extension number of the station that sent the
message will be displayed. The total number of station numbers that can
be displayed depends on the length of the station numbers. Up to eight
LCD characters can be used for all of the station numbers. Thus, if station
numbers were two digits long, up to four station numbers could be
displayed. All station numbers can be displayed using the Scroll button.
There can be only one designated Message Center in the system, even if
tenant service is installed. On the Se, the Message Center must be either
station 10, 11, or 12. On a DK system, any station can be the Message
Center.
On any STRATA system, a voice mail system can be assigned as the
Message Center. The voice mail system can set Message Waiting at a
station when a message arrives in that station’s mailbox. It can also dial a
code to cancel the Message Waiting LED on a station, once the station
user has picked up the message.
When the voice mail system leaves a Message Waiting indication on an
LCD telephone, a “V” is displayed next to the voice mail port extension
number to indicate that the message is from the voice mail system.
BENEFITS
3-44
People often forget to check for messages, or do so infrequently,
especially if they are not located near the attendant station. They may not
be aware that they have messages, and important messages or requests
for timely callbacks can go unattended for several hours. The Message
Waiting feature alerts the station user to the fact that messages are
waiting, thereby making the communication system more efficient and
providing better service to customers and other callers.
Multiple Simultaneous Handsfree Intercom Paths
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems.
The intercom paths on the STRATA Se and DK systems are designed to
carry handsfree conversations on all intercom calls at the same time.
Two intercom paths are standard on the STRATA Se.
The digital technology of the DK systems provides completely nonblocking intercom paths, enabling unlimited simultaneous handsfree
intercom calls.
BENEFITS
On STRATA S e, if an intercom line is free, any station user with the
Handsfree feature can make a handsfree intercom call on that line. This
eliminates delays that occur on some older systems which could only
handle one handsfree conversation, regardless of the number of intercom
lines.
On STRATA DK systems, the digital technology allows any station to make
a handsfree intercom call at any time.
3-45
Music-on-Hold Interface
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
The Music-on-Hold interface enables the system to be connected to a
customer-supplied music source to provide Music-on-Hold. CO lines
placed on hold will be connected to this music source.
On STRATA Se systems, the music source will be the same as that used
for background music through electronic key telephones or through an
external speaker (if installed).
On STRATA DK systems, background music can share a music source
used for music-on-hold, or can have a separate source.
For the STRATA Se, a small STRATAe printed circuit card can be used to
provide one of two on-board, electronic synthesized melodies. More often,
the customer will provide an external music source such as a tuner or tape
player.
For a STRATA DK system, if it is configured with a tape recorder that plays
a pre-recorded message to holding parties, the Option Interface Unit
(PIOU, PIOUS, or PEPU) is suggested. These units have a relay that can
be programmed to control a tape player every time a CO line is placed on
hold. When the relay activates, the tape plays. When the line goes off
hold, the tape stops. The tape recorder does not run continuously.
The Music-on-Hold volume can be adjusted through system controls.
BENEFITS
Customers can realize a cost benefit with this feature, as they do not have
to purchase a separate interface card for Music-on-Hold (the customer
does have to provide the music source).
Music-on-Hold is not simply for entertaining callers while they are on hold.
It also assures the caller that he or she is still connected to the system.
The customer can substitute a promotional tape for a music source,
allowing the customer to advertise while callers are on hold.
The separate music sources available on STRATA DK allows callers on
hold to hear special music and/or advertising messages while station
users and external speakers hear different music.
Some firms like to select a particular type of music to re-inforce an image
they are trying to create.
3-46
Music-on-Hold Source
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
BENEFITS
Optional on the STRATA S e. Not available on STRATA DK systems
(customer supplied).
When installed, this optional Toshiba proprietary music source provides
electronic synthesized music in a choice of two melodies. The music
source is a board called the SMOU-1.
This music-on-hold source is installed as part of the system, and does not
require attention to proper tuning and station selection, like a tuner does.
3-47
Night Ringing Answer Code
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
The Night Ringing Answer Code enables any station to answer an
incoming call that rings when the system is in night mode. The user dials a
two-digit code to answer the call.
When a DK system is used in tenant service, each tenant can have a
separate Call Pickup button which will connect the user to the ringing call.
BENEFITS
3-48
This feature enables employees who are in the building after hours to
answer a call when it rings in over the external page, a night bell, or
through selected telephones. Family members, other employees, and even
customers can reach employees after hours. This affords peace of mind to
the employees and their families.
Night Ringing over External Page
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on STRATA DK systems. Not available on STRATA Se.
An option can be selected through system programming to have incoming
CO line calls and door phones ring over external paging when the system
is in night mode. Night ringing over the external page can be assigned on
a CO line-by-CO line basis.
On DK systems, door phone ringing can also be programmed to sound
over an external speaker.
If a system is sold for Tenant Service, the lines assigned to Tenant #1 and
Tenant #2 can be programmed to ring over the external paging system.
Lines for Tenants #1 and #2 will ring according to the night mode which is
programmed for them.
BENEFITS
If a customer has an external paging system that gives sufficient coverage
to the work area, there is no need to purchase additional equipment for
night ringing. CO line calls after hours ring over the existing paging
system, insuring that people working after hours will be more likely to get
important calls.
Because ringing can be programmed on a line-by-line basis, lines which
do not require attention after hours need not ring over page. This
minimizes disturbance to those working after hours.
3-49
Night Ringing over Selected Page Zone
SYSTEM FEATURES
SYSTEM AVAILABILITY
3-50
STRATA
Optional on DK16 and Release 4 STRATA DK24/56/96 systems.
DESCRIPTION
If zone paging has been installed, incoming CO line calls can be
programmed to ring over selected page zones via customer-supplied
paging equipment. The CO lines can be placed into two groups and each
group can be assigned to night ring over different PIOU paging zones.
BENEFITS
A customer can have night calls ring over external paging and differentiate
between two groups of calls. People working after hours will not be
bothered by calls that are not directed to their area.
Night Transfer (Day/Night Modes)
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems.
Also known as Night Service, all STRATA systems can be programmed for
up to three alternate CO line ringing arrangements. These are: DAY (also
known as DAY1 on Se), DAY2, and NIGHT.
“DAY” (or DAY1) mode is for normal system operation during business
hours. “DAY2” mode is often used for a ringing arrangement to handle
calls when the attendant is at lunch or on a break. For example, incoming
calls could be sent to a secretary who has been designated as the backup
attendant. “NIGHT” mode is used after hours and on weekends.
For each of the three modes, each CO line can be assigned to ring at any
stations in the system, including off-premises stations and stations
supported by an HIOB, PSTU, or PESU. For example, CO lines could be
assigned to ring a voice mail port. The CO line can ring any number of
stations, and for a given CO line, the ringing arrangements for each of the
three modes can be entirely different. The Delayed Ringing feature can
also be applied individually to all three modes.
If a CO line is programmed to ring at only one EKT in a particular ringing
arrangement, a CO line call to that EKT will forward if the EKT is in the
Call Forward mode. If the EKT is in a station hunt group, the call will hunt.
Night Ringing can also go to external page on all systems except the Se. It
can also go to a night bell and/or to an answering machine or service.
Note that the PIOU, PIOUS or PEPU option interface unit is required for
night ringing over external page on a STRATA DK system. Remember that
the PIOUS does not include the 3-watt amplifier.
BENEFITS
Incoming calls will be handled efficiently by several pre-programmed
ringing arrangements. The customer can easily switch among the
arrangements to handle calls at different times of day.
3-51
Non-blocking Dialing
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
On the Se, Non-blocking Dialing means that all CO lines and all intercom
lines can be in use at the same time. No one would be blocked from
making a call if a line was free.
On DK systems, Non-blocking Dialing means that all CO lines can be in
use at the same time and simultaneously, any station can be connected to
any other station on an intercom call. There is no set number of intercom
paths, as there is with the Se.
BENEFITS
3-52
A customer can buy the size system that is required for their business,
knowing that the capacity of the system can be fully utilized at all times.
The customer does not have to buy extra capacity in order to insure that
calls will never be blocked during busy hours.
Off-premises Line
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Optional on STRATA Se. Not available on DK systems.
This feature allows a CO/PBX line connected to a STRATA Se system to
be bridged with a conventional single line telephone (rotary or DTMF/tone)
either on- or off-premises. When a call comes in on that CO/PBX line, the
call will ring the single line phone in addition to the station(s) it normally
rings in the system. Calls can be placed from the Off-premises Line (OPL)
as well.
These Off-premises Lines are supported by the HOLB external unit. An
HOLB can support up to three OPLs.
Up to three OPLs can be installed on a STRATA Se.
The CO lines that are bridged with the three OPLs on the HOLB can also
be programmed to “hunt” to a device that has been connected to the “hunt
output” on the HOLB when the system is in night operation. For example,
an answering machine is a typical “hunt device” that can be connected to
the “hunt output.” In a hunting situation, the OPL and the answering
machine would ring simultaneously. If the OPL was not answered within
the specified number of rings, the answering machine would answer the
call.
Unlike an Off-premises Extension (OPX), an OPL does not function as a
station within the system. It does not have intercom calling capability or
access to system features.
BENEFITS
The OPL feature allows selected employees to receive and make calls on
specific CO lines when they are at a location other than the office. This
provides user convenience, system flexibility, and better service to callers.
OPLs can also be used to connect external devices such as modems and
answering machines to the STRATA Se system.
3-53
Off-premises Station
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Optional on all STRATA systems.
An Off-premises Station (OPS) is a standard 2500-type (DTMF/tone) or
500-type (rotary) single line set located off the site where the system is
installed. An OPS (or OPX) normally requires a special line from the
central office.
For STRATA Se, the term “OPX” also refers to a standard 2500-type or
500-type single line set which is on-premises. STRATA Se can support up
to a total of four OPXs (on- or off-premises).
STRATA DK16 can support up to a total of 12 OPXs (on- or off-premises).
When equipped with a PCTUS, the DK24 system can support up to 24
standard single line telephones (on- or off-premises). When equipped with
a PCTU, it can support up to 32.
The DK56 system can support up to 56 standard single line sets (on- or
off-premises), and the DK96 can support up to 96.
Standard single line sets have access to many of the same features as the
electronic key stations, although their method of access will be different,
since the standard phone does not have feature buttons. Access codes
are used to activate features.
The system can be programmed to allow standard single line sets to
access an outside line by dialing a CO line access code (often “9”). CO
lines can be selectively included in or excluded from the “dial 9” group.
As a programmable option, CO line groups can be defined. The standard
single line set can then access a CO line group by dialing the CO line
group access code. This option is useful when the set is only to be allowed
access to a certain group of CO lines. Individual CO lines can be selected
by a standard single line set by dialing “7” plus the CO line number.
Standard single line sets will also function behind a PBX.
On the STRATA Se, standard single line sets will use specific HKSU
station locations. Using Flexible Intercom Numbering, the sets can be
assigned any intercom number. On DK systems, the PCBs that support
standard telephones (PSTU and PESU) can occupy any flexible slot in the
Key Service Unit (KSU). On DK16 systems, the KSTU also supports
standard telephones.
BENEFITS
This feature allows the installation of stations beyond the 1000-foot
limitation of the EKT. It also enables the less expensive standard
telephones to be used at satellite locations and to have access to many
system features. It can eliminate the cost of installing a separate phone
system.
Customers can use the less expensive standard single line telephones onpremises for employees who do not need the full complement of features
afforded by the electronic key telephone.
3-54
Outgoing Call Restriction
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard feature, programmable by station on all STRATA systems.
Through programming, stations can be selectively restricted from making
outgoing calls on any or all CO/PBX lines. However, a station that is
restricted from making outgoing calls may still receive calls on those lines.
There are potential cost and productivity benefits for a customer with this
feature. By restricting employees who do not need to make outgoing calls
as part of their job, the company can minimize phone abuse.
In addition, if an employee’s job is to answer incoming calls, this feature
insures that the employee will not tie up those lines with outgoing calls.
More efficient service can then be given to the incoming callers.
BENEFITS
Because Outgoing Call Restriction is applied on a CO line-by-CO line
basis, each employee’s phone can be programmed so that the employee
can only access those CO lines necessary to do his or her job. For
example, if a set of WATS lines was installed in the system for the use of a
special sales group, employees who are not in the sales group can be
restricted from accessing those WATS lines.
3-55
Paging—All Call Vice Page
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
All Call Voice Page allows a station user to make a voice announcement
through the speakers of all telephones which are not in use or otherwise
blocked from receiving an all call page. The user presses the All Call Page
button or dials an access code and makes the announcement through the
station handset. Stations that are busy on-hook or off-hook will not receive
the page, even if equipped with Off-hook Call Announce.
The system can be programmed to include external paging in the All Call
Voice Page. Through programming, stations can also be excluded from
receiving such page announcements.
The All Call Voice Page access code is factory programmed to be 80 on
Se systems, and 30 on DK systems. However, the leading digit of the code
can be changed in situations where a customer has several types of
telephones systems in company branch offices and wants a consistent
numbering plan.
BENEFITS
3-56
Many small and mid-sized offices do not need an external paging system,
but do require some method of reaching all employees simultaneously for
announcements. All Call Voice Page provides this capability without the
expense of an external paging system. Even if an external paging system
is installed, the All Call Voice Page feature can still be very useful. People
sometimes “tune out” external paging. Paging through the phone with this
feature gets attention. Also, some employees may not be located within
range of the external paging system. This feature can bring a paging
announcement directly to their desk top.
Paging—External Page Interface
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on STRATA Se. Optional on STRATA DK systems.
STRATA Se systems provide two external page interfaces:
■ One provides a 3-watt amplifier and connects to any customerprovided standard 8-ohm speaker system. The 3-watt amplifier is
located on the optional SEPU board.
The number of speakers that can be connected depends on the type
of speaker, the desired volume, and the type of wiring used.
■
The other interface provides a 600-ohm output which can be
connected to a customer-provided external amplifier and any
compatible speaker system. This interface would be used if more than
3 watts of power is required.
This 600-ohm output interface can also be used to provide talk back
capability with a customer-provided talk-back speaker.
On DK16 systems, there is a 600-ohm output which can be connected to a
customer-provided external amplifier and comportible speaker.
On DK systems, an Option Interface Unit (PIOU, PIOUS, or PEPU) can be
installed to provide an internal 3-watt amplifier and an external page
interface. The PIOU can support zone paging with up to four zones. The
PEPU can support just one zone. An optional two-way 600-ohm voice path
is available on the PIOU, PEPU, or PIOUS for use with a customersupplied talk back speaker/amplifier.
The PIOU or PEPU provides a relay contact to mute background music
over external page when a voice page is in progress.
BENEFITS
A paging system provides instant access to employees who do not have
phones or who are away from their desks, and saves time locating them.
All STRATA systems are capable of easily connecting to an external
paging system, using either an optional STRATAe or DK amplifier or a
customer-provided external amplifier.
3-57
Paging—External Zone Paging
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Optional on DK systems. Not available on STRATA Se.
A STRATA DK system will support up to four external paging zones. To
page a specific zone, a user dials a two-digit access code.
The customer must supply the speakers and amplifier(s), and the PIOU
Option Interface Unit is required to support external zone paging.
BENEFITS
3-58
The customer can conveniently page a specific area without distracting
employees who do not need to hear the announcement.
Paging—Group Paging
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems.
Up to four groups of stations can be defined as paging groups. A unique 2digit access code is assigned to each paging group, which allows voice
paging exclusively to the telephones assigned to that group.
Any number of stations can be in a paging group, and a station can be in
up to four paging groups. Group paging is always heard through the
speakers on the Electronic Key Telephones.
If one group is being paged, the Group Paging feature is not available to
any other group until the first group page is completed.
BENEFITS
This feature enhances office efficiency by providing a quick way to contact
a group of people without disrupting other workers who do not need to
hear the message. When all groups are paged, everyone in all groups can
hear the announcement simultaneously.
3-59
Pooled CO Lines
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on DK systems. Not available on STRATA Se.
A “CO line group” and a “CO line pool” are the same except a pool of CO
lines can appear under one CO line button on a telephone. CO lines can
be pooled in categories. For example, all WATS lines of the same type can
be in one pool, all regular CO lines in another, and all TIE lines to the
same destination in a third. Up to eight CO line pool/groups can be
defined.
Each CO line pool/group can appear on up to four Pooled Line buttons on
an electronic key telephone. This enables the user to process several calls
in that CO line group at the same time. If a station user will regularly
process more than one call at a time, Toshiba recommends that the station
be assigned more than one Pooled Line button.
BENEFITS
Pooled CO lines can save money for the customer. The less expensive 10button telephones can be used instead of 20-button telephones to provide
access to the same number of CO lines.
Pooled Line buttons also offer “hybrid” type system operation, even while
configured for “key” operation. This will also enable the STRATA DK to
compete more cost effectively against hybrids.
3-60
Power Failure Transfer
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Optional on STRATA Se and DK systems.
On the STRATA Se, the power failure transfer module (SPFU-1) will switch
up to three CO lines directly to dedicated, customer-provided conventional
single line telephones (2500-type or 500-type) in the event of a power
failure. The CO lines identified as CO1, CO2, and CO3 can be switched.
On DK16 systems, a power failure transfer port is provided to switch one
CO line directly to a standard single line telephone.
On DK24/56/96 systems, the power failure transfer module (DPFT) will
transfer up to 8 CO lines to dedicated, customer-provided conventional
single line telephones. The DPFT requires one standard single line port on
a PSTU and only one DPFT can be supported by a PSTU. The DPFT 24V
control connects only to a PSTU. However, standard telephones
connected to a PESU can also be connected to the DPFT to provide
emergency service.
It is recommended that only one DPFT be connected to the system due to
system power limitations.
BENEFITS
In the event of a power failure, the customer will be able to make and
receive calls without interruption of service.
3-61
Privacy/Non-privacy Option
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard feature on all STRATA systems.
An Se system can be programmed to be private or non-private. When the
system is in the private mode, a station user who makes a call on a
CO/PBX line or an intercom line has exclusive use of that line. Other
stations cannot enter the line by pressing the line button. When the system
is in the non-private mode, other stations can enter the line by pressing
the line button.
If an Se system is programmed to be non-private, an EKT station with a
Privacy (PRV) button can activate privacy on any call in progress at that
station.
STRATA DK24/56/96 Release 1 or 2 systems are always private. An EKT
station which has a Privacy Release (PRV RLS) button and originates a
CO line call can deactivate the privacy on that line by pressing the PRV
RLS button. Once the privacy is released, a maximum of four parties,
including the distant CO line party, can participate in the call.
STRATA DK16 and DK24/56/96 Release 3 or 4 systems can be
programmed so Privacy either functions like the Se using a Privacy button,
or like a DK Release 1 or 2 using the Privacy Release button.
BENEFITS
3-62
The benefit to the customer is greater flexibility. The system can be
customized to meet the needs of the business.
Relay Services for External Page or Door Lock
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
On DK systems, an optional relay can be used either for external page
or door lock control. Not available on the Se.
DESCRIPTION
If a system has background music on an external paging system, the
external page relay makes it possible to suppress the background music
when a voice announcement is made over the paging system.
On a DK system, an Option Interface Unit (either the PIOU, PIOUS, or
PEPU) must be installed to provide the external page/door lock control
relay. The door lock control relay enables any telephone station
programmed with a Door Lock button to unlock a door. (See “Door Lock
Control” feature.)
BENEFITS
Voice announcements can be heard clearly without interference from the
background music.
3-63
Relay Service for Night/Hold
SYSTEM FEATURES
STRATA
SYSTEM AVAILABILITY
On DK systems, a Night/Hold relay is optional. Not available on the
STRATA Se.
DESCRIPTION
The Night relay allows one of two possibilities to occur when the system is
in night service. Either:
■ The system will provide signals to activate an answering machine
which answers calls that ring in, or
■ The system will provide the signals to activate a night bell or chime.
If a DK system is configured for night chimes, door phones that ring at
night can be programmed to ring over the chimes.
On DK systems, the Hold relay activates any time a caller is put on hold. It
is normally used to control the Music-on-Hold source. It can control a tape
deck such that the tape goes on when a caller is put on hold and the relay
is activated, and goes off when the caller is taken off hold. With the relay
installed, the tape does not have to play continuously. The Night/Hold relay
is provided by an Optional Interface Unit (either the PIOU, PIOUS or
PEPU), which must be installed.
BENEFITS
3-64
This feature allows the customer to have more options for handling calls
when the system is in night service. The customer can choose an
arrangement that best meets the needs of the business.
Remote Administration/Maintenance
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Optional on all STRATA systems.
The Remote Administration/Maintenance module provides a built-in
modem and allows administrative and diagnostic software programs to be
run from a remote location. The modem can operate at 300 or 1200 baud
full duplex. Remote administration and maintenance can be done “live,”
without interruption to normal system operation.
With S e systems, the SDTU is required for remote
administration/maintenance. STRATA DK systems require either a PIOU or
PIOUS.
The Remote Administration module requires two programmable security
codes for access to all programs (Level 1) or station class of service
programs only (Level 2).
In order for the Remote Administration module to work, one
CO/CENTREX/PBX line must be connected to the system. However, this
line does not have to be dedicated to the module. If the customer wants to
have a CO line dedicated to the Remote Administration module, that CO
line can be programmed to ring the module directly during any ringing
mode (Day, Day 2, or Night).
If automatic connection is not programmed, connection between a CO line
and the module is accomplished via the Call Transfer feature. Remote
administration/maintenance can also be accessed through Direct Inward
System Access (DISA).
There are five operating modes for Remote Maintenance:
■
Programming mode—all programs.
■
Data Dump mode—all programs.
■
Test CO Lines/Stations.
■
LCD Messaging—Edit and set completely new messages for any
EKT (system and personal messages).
■
Speed dial edit/change.
BENEFITS
Service costs can be reduced because routine service and administrative
procedures can be done from the service company’s office, eliminating the
cost of having a technician travel to the site each time a routine procedure
is required. Service time is also reduced.
A company that has a centralized telecommunications department to do
routine administrative procedures for field office communications systems
can save time and money since the telecom staff will be able to perform
routine procedures from the central location, without having to travel to the
field sites.
3-65
Station Hunting
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
Station hunting allows an intercom call that comes to a busy station to
“hunt” through a predetermined group of stations and complete to the first
idle station. Incoming CO line calls that have been transferred or call
forwarded to a station will also hunt. Hunting always starts with the called
number, and ends with the last number in the predetermined group. The
hunting does not have to follow the numeric sequence of the stations.
Any number of hunt groups can be defined. A station can only be in one
hunt group. Calls from the DSS console will hunt or not hunt according to
how the system has been programmed. (DSS console not used with
STRATA Se.
BENEFITS
3-66
Station hunting can help calls to be completed on the first try, enhancing
call handling. It can provide better service to customers and other outside
callers, since they will usually reach someone who can help them. It can
also boost productivity for internal callers, since they will not have to hang
up and redial another intercom number if the first party does not answer.
Station Message Detail Recording (SMDR)
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Optional on all STRATA systems.
Station Message Detail Recording (SMDR) allows the system to print call
records of both incoming and outgoing calls or only outgoing calls. On DK
systems with Release 2 software, the system can also print a call record of
only outgoing long distance (toll) calls. Calls of less than either one or ten
seconds (programmable option) will not be recorded.
On the Se and VIe, SMDR is supported by an external module, the HSMB.
The HSMB is equipped with an RS232C connector, for attachment to a
customer-provided printer or recording device. Data output speed can be
set at 300 or 1200 bps. The HSMB can be located a maximum of 50 feet
from the printer or other output device.
The STRATA Se requires the STMU-5 optional circuit card as well as the
HSMB-5 in order to have the SMDR feature.
On DK systems, SMDR is supported by the Option Interface Unit (PIOU or
PIOUS) which is equipped with an ASCII RS232/6-wire modular
connector, compatible with most call accounting devices. A PPTC
connector is available from Toshiba to convert G-wire/modular to 25-pin
DB25 connection.
The SMDR printout includes time and duration of the call, as well as the
number of the station that made the call and the directory number of the
destination. It also includes time to answer, and the station to which the
call was transferred, if any. Account codes are also printed if the system
has been programmed for them.
A sample of the SMDR output for an outgoing call is shown below:
MM/DD/YY
01
02
02
03
01
17
33
10
13
17
10:00
10:01
10:02
10:04
10:05
CO
No.
Ext.
No.
Time
of Call
Release
00:00,36 32
00:00,46
00:00,46
00:00,44
00:00,35
Duration
of Call
Transferred
Ext.
3832726
2124567896
2134567344
4351544
2024566354
123456
654321
Tel.
Number
Acct.
Code
Figure 3-1
SMDR Output—Outgoing call
3-67
Station Message Detail Recording (SMDR)
SYSTEM FEATURES
STRATA
A sample of the SMDR output for an incoming call is shown below.
MM/DD/YY
01
02
02
02
02
02
17
10
10
10
12
12
10:13
10:13
10:14
10:15
10:16
10:17
00:00,23
00:00,15
00:00,29
00:00,14
00:01,02
00:00,19
00,10
00,00
00,14
00,07
00,00
00,00
CO
No.
Ext.
No.
Time
of Call
Release
Duration
of Call
Time to
Answer
654321
Acct.
Code
Figure 3-2
SMDR Output—Incoming call
BENEFITS
SMDR can help a customer realize cost savings. Telephone bills can be
allocated back to the departments which made the calls. Telephone abuse
can be pinpointed and corrected.
Further, since account codes are included in the SMDR printout, lawyers,
accountants, and others who provide hourly professional services can
accurately bill clients for telephone time.
SMDR can also help increase productivity continued for employees such
as telemarketers who must learn to spend the optimal amount of time on
each call.
3-68
System Battery Backup Interface
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Optional on all STRATA systems.
On the Se, an optional battery backup unit is available for the system
power supply. The Se, the backup unit (HPFB-6) includes the battery pack
and mounts externally.
A customer-supplied battery pack can be connected to a STRATA DK
system as a power failure backup system. Batteries are connected to the
system’s standard power supply by an optional connector cable.
In the event of a power failure, the system will automatically be switched to
battery power. All functions of the STRATA system will continue to operate
for several hours after a loss of normal electrical power. The exact time
period depends on the type and size of batteries used and on system
capacity and traffic. No calls will be disconnected during switchover
to battery power.
During normal power conditions, the batteries are kept fully charged by the
system power supply.
BENEFITS
A battery backup system insures that telephone service will not be
interrupted in the event of a power failure.
3-69
System Programming through Station
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
Any system can be programmed through an electronic LCD telephone in
the system. On the STRATA Se, programming is done via Station 13. On
DK24/56/96 systems, programming is done from the electronic key
telephone connected to PDKU/PEKU por t 05. On DK16 systems,
programming can be done through any station port.
During programming, the station executing the commands is the only
station that loses normal functioning. Service to all other stations remains
normal.
BENEFITS
3-70
No special equipment is needed to program the system. A customer who
wants to do simple moves and changes does not have to purchase
additional terminal equipment. All programming can be done with an
electronic or digital LCD telephone.
System Speed Dial
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems.
Also known as Automatic Dialing—System, this feature enables the
customer to assign a two-digit dialing code to each of 40 telephone
numbers that are frequently used for company calls. All station users can
then “speed dial” the number by using the code, instead of manually
dialing the number.
On Se systems, each System Speed Dial number can have up to 16 digits.
On DK systems, each number can have up to 20 digits. Two or more
speed numbers can also be “chained” during one call to accommodate
numbers that have more than 16 (or 20) digits. Pauses can be
programmed into the number.
On the Se, System Speed Dial numbers can be stored or changed only by
station 10. Station 10 can also assign a 12-character name to each
System Speed Dial number. These names can be viewed by a station user
with an LCD telephone when the user scrolls through System Speed Dial
numbers. (See STRATA DK Electronic Telephone User Guide.)
On STRATA DK systems, the station assigned to port 00 (initialized as
station 200) performs these functions.
Access to System Speed Dial numbers can be assigned on a station-by
station basis. Stations can be restricted from using System Speed Dial
numbers. If a station user is restricted from using System Speed Dial
numbers, that user will automatically be restricted from having station
speed numbers
STRATA systems can also be programmed to allow System Speed Dial
numbers to override toll restriction.
If the system is installed behind Centrex or a PBX, system speed dial
locations can also be used for storage of Centrex/PBX feature access
codes. Those codes can then be assigned to appear as Automatic Dialing
buttons on phones that need them. In this way, Centrex or PBX feature
codes can be programmed for one-button access.
System Speed Dial codes 90-99 can be pre-defined and then incorporated
into any other Speed Dial code to allow up to 29 digits to be automatically
dialed via one code. For example, an OCC access number could be
programmed as Speed Dial code 90. Then, Speed Dial code 90 could be
used as part of the telephone number for another Speed Dial code by
entering “*90” as the first three digits in the telephone number for that
Speed Dial code.
3-71
System Speed Dial
SYSTEM FEATURES
BENEFITS
STRATA
Looking up telephone numbers can be time-consuming. Errors can be
made in dialing which also waste time and can be costly. By using
automatic dialing for numbers that are frequently called, those timewasters can be eliminated.
Sometimes certain employees need to make business toll calls. However,
it may also be desirable to toll restrict those employees. The system can
toll restrict those employees, yet allow them to dial specific business toll
calls using system speed dial numbers. This eliminates the possibility of
telephone abuse and can result in cost savings.
3-72
Tandem CO Line Connection (Trunk-to-Trunk)
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
Standard on all STRATA systems. An EKT that sets up a Tandem CO line
connection must have two CO line appearances. The feature is not
available on a single line EKT, an OPX, or a station supported by an HIOB.
It is not available on Pooled Line buttons.
DESCRIPTION
Also known as Trunk-to-Trunk Connection, this feature allows a station
user to connect two CO lines in a conference, and then drop out of the
conversation, leaving the two outside parties in an unsupervised
conference. The CO lines will remain connected until one of the parties
hangs up. Each CO line in the system can be allowed or denied the
capability to be in a tandem CO line connection.
Please note that STRATA has an Automatic Release from Hold capability
that provides the automatic disconnect. It recognizes the disconnect signal
from the central office. If the central office does not provide the disconnect
signal (most do), the trunk-to-trunk conference must be monitored and
released by the station user who set it up.
On the Se, there can be one tandem CO line connection at a time. A
maximum of four tandem CO line connections can be maintained
simultaneously on a DK16, and a maximum of ten on STRATA DK24/56/96
systems.
If the amplified conference option is installed and the amplifier is available,
the tandem CO line connection will automatically be amplified.
BENEFITS
This feature allows important incoming calls to be connected to employees
who are out of the office, resulting in greater calling convenience and more
efficient handling of calls.
Internal callers who set up conference calls can drop out of the conference
when they no longer need to participate. They can return to productive
work and use their phone to make and receive other calls.
3-73
Tenant Service
SYSTEM FEATURES
STRATA
SYSTEM AVAILABILITY
Standard feature, programmable on DK systems. Not available on STRATA
Se .
DESCRIPTION
One STRATA DK system can be shared by two businesses. CO/PBX lines
for each tenant will appear in the correct sequence on key telephones, and
each tenant can have up to two dedicated DSS consoles. Station-tostation calling can be done between the two businesses.
CO lines assigned to Tenants 1 and 2 can activate night ringing over
external page. Each tenant has its own Night Transfer button (NT1 and
NT2), and can independently control night ringing via their DSS units. Both
tenants share a common night bell or a common external page zone for
night ringing. With DK16 and DK24/56/96 Release 4 systems, if zone
paging is installed, the two CO line groups can ring over different paging
zones at night.
Ringing CO lines assigned to Tenant #1 can be picked up with a button
labeled “PKUP1”, while ringing CO lines assigned to Tenant #2 can be
picked up with a button labeled “PKUP2”.
BENEFITS
Two small companies that do not individually require the full capacity of a
DK system can have the functionality and features of the system at an
affordable cost. They may also be able to reduce costs further by sharing
a receptionist. If the businesses are related, a common system can allow
them to communicate easily with each other, without the expense of
separate systems.
Tenant service allows the businesses to appear as two separate
companies. They can have separate lines, separate attendants, and
separate ringing arrangements. Costs can easily be allocated according to
use.
3-74
TIE Lines
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Optional on DK24/56/96 systems. Not available on STRATA Se DK16.
TIE lines can be installed on a DK24/56/96 system to connect it to a PBX
or another DK system in a private communications network. A maximum
of four TIE lines can be installed on a DK24. If TIE lines are installed on a
DK24 that is equipped with a PCTUS, the station capacity is reduced to 16
stations. Up to 8 TIE lines can be installed on the DK56, and up to 12 on
the DK96.
TIE lines are supported by the E&M TIE line Unit (PEMU), which provides
four E&M Type 1 Signaling TIE lines. The TIE lines can be 2-wire or 4-wire
transmission TIE lines, and are immediate start only.
TIE lines can be configured as dial pulse (rotary) or DTMF (tone), and can
be toll restricted.
Incoming TIE lines are allowed Voice First Calling, and the called station
can answer back handsfree. Incoming TIE lines cannot originate Off-hook
Call Announce to a station at the distant end.
BENEFITS
Since TIE lines are tariffed at a flat rate per month, they are not usage
dependent. If a customer has heavy traffic to specific locations such as
branch offices, the installation of TIE lines can help fix costs. If TIE lines
are used in conjunction with toll restriction, there can be significant
reductions in telephone expense.
TIE lines can also be used to access features or CO lines in the distant
PBX or Key system, providing the opportunity to further reduce costs.
3-75
Toll Restriction
SYSTEM FEATURES
STRATA
SYSTEM AVAILABILITY
All STRATA systems can be programmed for one of three types of toll
restriction:
■ 0/1 type
■ Area code (3-digit)
■ Area code/office code (6-digit)
DESCRIPTION
Station users can be restricted from making toll calls, according to one of
three toll restriction schemes.
0/1 type toll restriction can be assigned on a station-by-station basis. If a
station is subject to 0/1 toll restriction, the system will deny any CO calls
made by that station which uses 0 or 1 as the first or second digit in the
number dialed.
If a station is subject to 3-digit or 6-digit toll restriction, the system will
deny any calls made by that station whose first 3 digits or first 6 digits are
denied by that station’s level of toll restriction.
The 3- and 6-digit toll restriction schemes can be further refined as
follows:
■ Any one of four levels of toll restriction can be assigned on a stationby-station basis. The four levels can be defined so that each one is
progressively more restrictive by allowing or denying specific area or
office codes; calls to long distance information; international calls; and
operator-assisted calls.
■ The four levels of restriction can be further modified by up to eight
exception tables that allow access to specific office codes within
restricted area codes.
■ A toll restricted station can still be allowed to dial 411, 911, or 800
numbers, if desired.
■ System Speed Dial numbers can be programmed to override toll
restriction.
■ Up to two toll restriction override codes can also be defined. When
dialed at a toll restricted station, these codes enable the user of the
code to override the toll restriction at that station. The codes may be
changed by certain stations that are selected in programming.
■ With DK16 and Release 4 DK24/56/96 systems, up to four traveling
class of service codes can be defined, one for each level of toll
restriction. When dialed at a toll restricted station, these codes change
the level of toll restriction on the station to the level allowed by the
code for one call. The station then reverts back to its original level of
toll restriction. The codes may be changed by certain stations that are
selected in programming.
■ With DK16 and Release 4 DK24/56/96 systems, any toll restricted
station can be assigned the credit card calling feature, which allows a
user to make a “0+” telephone credit card call from that station.
■ With DK16 and Release 4 DK24/56/96 systems, verifiable account
codes can have a toll restriction class of service. When such an
account code is entered at a station, the station assumes the toll
restriction class of service of the account code for that call.
■ The Toll Restriction feature can be disabled on a given CO line. For
example, toll restriction might be disabled on a TIE line, to allow the
station to dial extension numbers on the distant PBX.
3-76
Toll Restriction
STRATA
SYSTEM FEATURES
All systems can also be programmed to recognize equal access codes
(10XXX and 950-10XX), an OCC (Other Common Carrier) directory
number, authorization codes, and PBX access codes.
On an Se, an Off-premises Extension (OPX) which uses a DTMF phone or
a TIE line configured as DTMF cannot be toll restricted unless the system
has LCR. On DK systems, any OPX or TIE line can be toll restricted, but it
is recommended to use LCR for standard single line telephones.
BENEFITS
Toll restriction can result in direct telephone bill reduction. Station users
can be allowed to make only those toll calls that are necessary for them to
carry out their job responsibilities.
3-77
Toll Restriction Override Codes
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
Up to two Toll Restriction Override codes can be defined. When dialed at a
toll restricted station, these codes enable the user of the code to override
the toll restriction at that station. The codes may be changed by certain
stations that are selected in programming.
With DK16 and Release 4 STRATA DK24/56/96 systems, up to four
traveling class of service codes can be defined, one for each level of toll
restriction. When dialed at a toll restricted station, these codes change the
level of toll restriction on the station to the level allowed by the code for
one call. The station then reverts back to its original level of toll restriction.
The codes may be changed by certain stations that are selected in
programming.
See the “Toll Restriction” feature previously described for additional
information.
BENEFITS
3-78
This feature allows authorized users the convenience of overriding toll
restriction for more flexible outgoing calling.
Toll Restriction Override by System Speed Dial
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
Standard on all systems.
DESCRIPTION
System Speed Dial numbers (also called Automatic System Dialing
numbers) can be programmed to override toll restriction. Toll restricted
stations will then be able to use the System Speed Dial numbers to place
calls.
BENEFITS
This feature allows the system to be tailored to the needs of the customer.
It allows employees to dial specific legitimate business toll calls, without
allowing them to make any other calls to that particular area or office code.
This can result in cost savings by preventing unnecessary toll calls.
Sometimes an attendant is asked to screen and place calls for toll
restricted users. This feature could eliminate that extra work, and free the
attendant to give more attention to incoming calls.
3-79
Transfer Privacy
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
In a system programmed for Transfer Privacy, an outside call that has
been transferred can only be answered at the station to which the call has
been transferred or at another station using the Directed Call Pickup
feature.
No other station can pick up the transferred call via a CO line button.
BENEFITS
3-80
Businesses which deal with confidential matters can use Transfer Privacy
to protect the confidentiality of outside calls that have been transferred.
They will have the assurance that the only station which can answer the
transferred call is the station to which the call has been transferred.
Traveling Class of Service
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
Standard feature on STRATA DK16 and Release 4 DK24/56/96 systems.
Not available on STRATA Se.
DESCRIPTION
Each of the four toll restriction classes of service can be assigned a 4-digit
code. These codes can be given to users. By entering the code at a
station, a user changes the toll restriction class of service on that station to
the class of service of the code, which remains in effect for the duration of
the call. The station then reverts to its normal class of service.
Any station can be programmed to have the ability to change these codes
for security purposes. The codes do not print on the Station Message
Detail Recording (SMDR) call records.
BENEFITS
Traveling class of service helps organizations manage telephone expense.
It also allows a company to give selected employees the convenience of
using any station while maintaining toll restriction control.
3-81
Voice Mail Interface
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Optional on all STRATA systems.
Any STRATA S e or DK system can be configured with a customersupplied voice mail messaging system.
On a STRATA Se, each port on the voice mail system requires one HIOB
external module and one proprietary station port. STRATA Se can support
a maximum of four HIOBs.
When voice mail is installed with a DK system, each port on the voice mail
system requires one standard single line telephone port on a KSTU,
PSTU, or PESU. No external modules are required.
Depending on the voice mail product installed, some or all of the following
features may be provided:
■ Automated Attendant
■ Call Forward to Voice Mailbox
■ Message Waiting Indication
■ Voice Mail Control from Electronic Telephone
■ Feature Integration
AUTOMATED ATTENDANT
An integrated Automated Attendant can streamline call answering
capability. The supervised transfer capability vir tually eliminates
unanswered or missed calls.
CALL FORWARD TO VOICE
MAILBOX
Each telephone user can forward calls directly to a personal mailbox. The
caller bypasses the usual sequence of voice mail commands, and simply
leaves a message after hearing a greeting and/or a tone.
MESSAGE WAITING INDICATION
When a message is recorded into a user’s mailbox, the voice mail system
automatically sets a message waiting indication at the user’s station (EKT
stations only). The indication is turned off after the station user listens to
the message.
VOICE MAIL CONTROL FROM
ELECTRONIC TELEPHONE
Station users can control voice mail equipment from their telephone
dialpad.
FEATURE INTEGRATION
The integration of special voice mail features in system software enables
the systems to work together more efficiently.
BENEFITS
The customer can gain the benefits of using a voice mail system because
it can easily be attached to a STRATA Se or DK system. STRATA Se and
DK systems are compatible with many different brands of voice mail
systems.
3-82
Voice or Tone Signaling
STRATA
SYSTEM FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems.
Any STRATA system can be programmed for either tone ringing or voice
announce as the standard method of intercom call signaling. If tone
ringing is selected, a station will ring when called. If voice announce is
selected, the station will not ring. Instead, a tone burst will be heard,
followed by the caller’s voice.
Regardless of the standard choice, a caller can always select the alternate
method by dialing “1” following the station number.
If there is a DSS console in the system, it can be programmed for voice or
tone signaling independent of the choice for the system (DSS console not
used with STRATA Se).
If the system has Off-hook Call Announce, it must be programmed for
voice first.
BENEFITS
The customer can choose the method that meets the specific needs of the
business. Tone signaling provides privacy and protects confidential
communications. Voice signaling enables quick communication.
3-83
Wall or Table Mounting
SYSTEM FEATURES
SYSTEM AVAILABILITY
3-84
STRATA
Optional on all STRATA DK24/56/96 systems.
DESCRIPTION
The Key Service Unit (KSU) for the STRATA Se and DK16 is designed for
wall mounting only. The KSU for DK24/56/96 systems can be mounted on
a table top or on a wall.
BENEFITS
The benefit to the customer is that the system can be installed almost
anywhere the customer has space available.
Automatic Busy Redial
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
Standard on DK systems. Requires electronic telephone and DTMF
receivers. Not available on Se.
DESCRIPTION
The Automatic Busy Redial feature allows a station user to automatically
have the DK system redial a busy outside number up to 15 times at preprogrammed intervals. Call attempts can be programmed to occur at 30or 60-second intervals.
When the call is successfully completed, the station receives Automatic
Busy Redial ringback tone for 40 seconds, or until the call is answered.
Automatic Busy Redial will not be tried if the station is busy with another
call, but it will continue to time out.
This feature can be allowed or denied on a station-by-station basis. It can
be accessed by using a feature code, or it can be programmed as a
feature button.
Automatic Busy Redial is 100% compatible with Least Cost Routing
functions.
BENEFITS
Automatic Busy Redial saves time and can save money. The station user
does not waste time looking up a number several times. The system will
redial the number accurately, eliminating costly dialing errors, especially
on long telephone numbers. Business can be completed efficiently, since
the user will not get distracted with something else and forget to try the
number again.
Since the feature can be assigned on a station-by-station basis, a
company can assign it only to those who require it. This way, CO lines will
not be tied up with an excessive amount of redials.
With Least Cost Routing, Automatic Busy Redial can cut calling costs
because it will redial a call only on the CO line it originally selected after
going through the LCR program.
4-1
Station Features
STRATA
STATION FEATURES
FEATURES
Automatic Busy Redial ......................................................................................................................
Automatic Callback (Intercom) ..........................................................................................................
Automatic Off-hook Line Selection ....................................................................................................
Background Music with Station Control.............................................................................................
Busy Override Tone...........................................................................................................................
Call Forward ......................................................................................................................................
Call Park............................................................................................................................................
Call Pickup ........................................................................................................................................
Call Transfer with Camp-on ...............................................................................................................
Centrex/PBX Feature Buttons ...........................................................................................................
Direct Station Selection (DSS) Buttons .............................................................................................
Distinctive LED Indicators .................................................................................................................
Distinctive Station Ringing.................................................................................................................
Do Not Disturb...................................................................................................................................
Do Not Disturb Override ....................................................................................................................
DP/DTMF Mode Change (Tone Button) ............................................................................................
Exclusive Hold...................................................................................................................................
Executive Override (Break-in) ...........................................................................................................
Flash Button ......................................................................................................................................
Handsfree Answerback on Intercom .................................................................................................
Hearing Aid Compatible ....................................................................................................................
LCD—Alphanumeric Messaging .......................................................................................................
LCD—Busy Station Messaging .........................................................................................................
LCD—Called Station Messaging.......................................................................................................
LCD—Calling Station Messaging ......................................................................................................
LCD—Remote/Group Station Messaging .........................................................................................
LCD—Automatic Callback Number Display ......................................................................................
LCD—Busy Lamp Field (BLF) Indication ..........................................................................................
LCD—Call Duration Display ..............................................................................................................
LCD—Call Forward Source/Destination Display ...............................................................................
LCD—Calling/Called Number Display...............................................................................................
LCD—Clock/Calendar Display ..........................................................................................................
LCD—CO Line Identification .............................................................................................................
LCD—Dialed Number Display...........................................................................................................
LCD—Feature Prompting with Soft Key Operation ...........................................................................
LCD—Intercom Name/Number Display ............................................................................................
LCD—Message Waiting Station Display ...........................................................................................
LCD—Recalling Station Identification ...............................................................................................
LCD—Speed Dial Memo Directory Dialing .......................................................................................
LCD—Station Identification ...............................................................................................................
LCD—Timed Reminders ...................................................................................................................
Message Waiting/Flash .....................................................................................................................
Microphone Control Button ...............................................................................................................
Modular Handset and Line Cords .....................................................................................................
Modular Headset ...............................................................................................................................
Off-hook Call Announce ....................................................................................................................
On-hook Dialing ................................................................................................................................
Pooled CO Line Buttons....................................................................................................................
PAGE
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STATION FEATURES
FEATURES
Private CO Lines ...............................................................................................................................
Push-button Dialing ...........................................................................................................................
Release Button..................................................................................................................................
Remote Retrieval of Held Calls .........................................................................................................
Repeat Last Number Dialed ..............................................................................................................
Ringing Line Preference....................................................................................................................
Saved Number Redial .......................................................................................................................
Speed Dial Buttons ...........................................................................................................................
Station Speed Dial ............................................................................................................................
Timed Reminder................................................................................................................................
Toll Restriction Override Code Revision............................................................................................
User Programmable Feature Buttons................................................................................................
STRATA
PAGE
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Automatic Callback (Intercom)
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
A station user makes an intercom call and finds the called station busy or
in Do Not Disturb. By dialing a special code, the caller can activate
automatic callback. When the called station is free, the system will ring the
caller with a special tone. When the caller answers, the system will
automatically ring the called party again.
The caller can cancel the callback request at any time with a cancellation
feature code.
If the caller hears a busy tone upon answering the callback, it means that
the called party has received or originated another call. The callback
request is not canceled, and the system will ring the caller as soon as the
called station is free again.
BENEFITS
Automatic Callback minimizes the time spent redialing a busy number. The
caller can use that time for a more productive purpose. Automatic Callback
also minimizes the frustration of continuous busy signals.
Sometimes people “hang around” outside an office, waiting for someone to
complete a phone call. Automatic Callback could be used instead to give
an indication that the person is off the phone. Time wasted “pacing the
hall” could then be spent more productively.
4-2
Automatic Off-hook Line Selection
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
Programmable by station on all STRATA systems. This feature is not
available on an Off-premises Extension (OPX) or on a station supported
by an HIOB, PSTU, or by a standard single line station circuit on a PESU.
DESCRIPTION
Automatic Off-hook Selection allows a station to automatically access a
specific line or line group when the station user lifts the handset to place a
call. The station user does not have to press the line button for the
preferred line. On the DK systems, the SPKR button also auto selects the
programmed line or line group.
A station can be programmed to require manual selection of a line or to
automatically access one of the following when the user picks up the
handset to place a call:
■ A specific CO/PBX line group.
■ An intercom line.
■ The lowest numbered CO/PBX line that appears on the EKT.
If Automatic Off-hook Selection is not assigned, the user gets no dial tone
and must manually access the line or feature.
If Automatic Off-hook Selection for a particular station is assigned to a
CO/PBX line group, the station user will get dial tone from the last free line
in that line group when the handset is lifted. The station user can simply
dial the telephone number without pressing a CO/PBX line button. If all
lines in the assigned group are busy, the user will hear busy tone, and can
use the trunk queuing feature.
Assigning Automatic Off-hook Selection to a trunk group is a convenience
to the user who almost always makes outside calls. If Automatic Off-hook
Selection is assigned to an intercom line, the user will get intercom dial
tone when the handset is lifted. The user can dial another station without
using the intercom button. This is a convenience to the user who almost
always makes internal calls.
If Automatic Off-hook Selection is assigned to the lowest numbered
CO/PBX line on the telephone, the user will get dial tone from that specific
CO line, and can dial a telephone number without pressing the button for
that line. This could be a convenience to an executive whose private line
appears on that EKT.
BENEFITS
This feature is a real convenience to station users who almost always
access a certain type of line. The user does not have to look for a free line,
or even press a line button in order to place the type of calls most
frequently made.
4-3
Background Music with Station Control
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Optional on all STRATA systems.
If a system is connected to a music source and this feature is activated, a
station user can access background music through the speaker of an
Electronic Key Telephone. The music can be turned on and off at the
user’s option via the Speaker button on an Se, and via the BGM button on
a DK system. The user can control the volume.
If an external paging system is installed, the same music can also be
broadcast through the external paging speakers, providing background
music throughout the facility. On a DK system, station 200 can switch
background music over external page on and off.
When external speakers are used on a DK system, the Option Interface
PCB (PIOU, PIOUS or PEPU) must be installed. On STRATA DK systems,
up to three separate music sources can be connected to the system at the
same time. One source can broadcast background music over electronic
telephone speakers, a second can broadcast over external speakers, and
a third can provide music-on-hold.
Music on both the external speaker and the telephones will be muted
when a paging announcement is made or ringing occurs.
BENEFITS
4-4
Some employees find it relaxing to listen to music as they are working.
This feature enables the employer to provide music that is conducive to
the work environment. The employer can allow employees to listen to
music, without any conflict over the type of music played.
Busy Override Tone
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
Standard feature, programmable by station on all STRATA systems.
DESCRIPTION
After dialing an internal station and receiving a busy signal, a caller can
dial a code which will signal the called station with a tone burst, indicating
that a call is waiting.
BENEFITS
This feature provides user convenience and calling efficiency. Selected
users can access busy extensions, either to give them a priority message,
or to announce a caller or guest.
4-5
Call Forward
STATION FEATURES
STRATA
SYSTEM AVAILABILITY
Call Forward All Calls is standard on all STRATA systems. All other Call
Forward modes are available and standard on STRATA DK systems only.
DESCRIPTION
Using the Call Forward feature, a station user can route all calls to an
alternate station. Except for fixed call forwarding, the station user selects
the destination when setting call forward. Intercom calls and CO line calls
that have been transferred to the station will be forwarded. CO lines that
ring only at that EKT will also forward. CO lines that ring more than one
station will not forward.
On DK systems, calls from the DSS may or may not be forwarded,
depending on programming. The DSS may be set up so that calls placed
via the DSS button will be forwarded, or calls placed via the dialpad of the
associated EKT will be forwarded. If calls placed via the DSS button are
forwarded, calls placed from the dialpad will not forward, and vice versa.
Calls placed via a DSS button on an EKT will always forward. If a station in
a hunt group activates call forward, calls to that station will forward, but will
not hunt to the next station in the group.
When a station is in any call forward mode, outgoing calls can still be
made from that station. If system power is lost, call forward remains on
stations when the power is restored.
CALL FORWARD MODES
There are five available Call Forward modes. Each can be set and
canceled by the station user.
All Calls
When a station is idle or busy, all calls to the station will forward
immediately. The station will not ring.
Busy
When a station is busy, all calls to the station will forward immediately.
When the station is not in use, incoming calls will ring normally.
No Answer
When a station does not answer after 12 seconds, the call will forward.
When the station is busy, incoming calls will get busy tone.
Busy/No Answer
When a station is busy, incoming calls will forward immediately. When the
station is idle, calls will ring for 12 seconds and then forward.
Fixed
A feature button can be programmed on an EKT to put that station in call
forward mode to a fixed station. For example, the station may be
programmed to forward to the attendant station or a voice mail system.
The destination is fixed in programming and cannot be changed by the
station user. A station user with fixed Call Forward registration can also
have standard call forwarding.
Intercom calls and CO line calls which ring only at that station will be
forwarded. CO line calls programmed to ring at more than one station will
not be forwarded.
The system can be programmed so that the attendant station can override
Call Forward registration in order to ring station users who may forget that
their telephone is in forward mode.
4-6
Call Forward
STRATA
STATION FEATURES
BENEFITS
Call Forward enables more efficient handling of calls and better service to
callers. With Call Forward, it is more likely that calls to a station will be
answered promptly. By providing more efficient handling of calls, this
feature can help a company project a professional and courteous image,
both internally and externally.
Station users can work in locations other than at their desks and not miss
their telephone calls. They can forward their calls to a nearby phone.
Used in conjunction with voice mail, Call Forward can help ensure that
calls are not lost and callers have the opportunity to leave complete and
detailed messages.
4-7
Call Park
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on STRATA DK systems. Not available on Se.
When a CO line does not have an appearance on a station, that station
can use a feature code to put the call on hold, and then place a second
call. The second call can be an intercom call, a page, or a CO line call.
After completing the second call, the original call can be retrieved using a
feature code.
Any station user can page for someone else to pick up a call that is
“parked” at his/her station. The person who was paged can selectively
retrieve the call from any other station by dialing an access code plus the
CO line number, or an access code plus the intercom number of the
“parking” station.
BENEFITS
4-8
This feature enables convenient “consultation” calling for stations which do
not have direct CO line appearances. Without Call Park, these stations
have no way to retrieve the call after putting it on hold. Call Park enables
the station user to keep one call on hold while placing another call, and to
return directly to the first call. It saves time and can facilitate business
transactions.
Call Pickup
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems.
Any station can pick up:
■ Intercom or CO line calls that are ringing or on hold (including
exclusive hold).
■ Parked calls (STRATA DK only)
■ An external page
■ A CO line ringing at night over external page or a night bell.
To pick up a call, the station user dials a code and the number of the
ringing station or uses the CPU button (Se system) or PKUP button (DK
systems) and the station number.
A station user can also pick up CO line calls when the ringing station
number is not known by dialing a specific code number. See the “CO Line
Call Pickup Groups” feature in the System Features section for information
on call pickup by CO line group.
BENEFITS
This feature provides a convenience to station users by allowing them to
answer their intercom and CO line calls from another station in the area.
Employees in the same work area can answer calls for others who are
away from their desks, minimizing long ringing times and reducing
disturbances in the work area.
4-9
Call Transfer with Camp-on
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
Call transfer with camp-on allows a station user to transfer an outside call
to a station that is idle or busy. The call can be transferred even if the CO
line does not appear on the station to which the call is transferred.
If the called station is busy, a one-second “warning” or “camp-on” tone will
be heard at the called station.
If the transferred call is not answered, it will recall to the originating station
within a pre-programmed time from 16 to 64 seconds.
As an option, the system can be programmed so that a transferred call
can only be picked up by the station to which it was transferred or by a
station using Directed Call Pickup. (See Transfer Privacy.)
BENEFITS
4-10
This feature provides an easy and convenient way to transfer calls to the
appropriate people and to alert a busy station to a waiting call. The benefit
is better service to callers.
Centrex/PBX Feature Buttons
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems.
Feature access codes, including pauses and flashes, which access
features in a host CO, Centrex, or PBX system can be programmed as if
they were system speed dial numbers. Such codes can then be assigned
to a Station Speed Dialing (SD) button, and used for one-button access to
the CO, Centrex, or PBX feature. An SD button that is programmed in this
way is called a “locked” SD button.
Each feature access code can have up to 16 digits, including pauses and
flashes. Like System Speed Dial numbers, these codes can only be
programmed or changed by station 10 on an Se, or the station assigned to
port 00 on a DK system. Buttons are assigned to system speed dial
numbers (60-99) in system programming.
BENEFITS
CO/Centrex/PBX feature buttons give users easy, one-button access to
features that would otherwise require more complicated access
procedures. Users can more easily make use of the features that must be
accessed through the CO/Centrex/PBX.
Since users will not have to look up feature access codes, they will save
time. Dialing errors can also be eliminated.
4-11
Direct Station Selection (DSS) Buttons
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Programmable on all STRATA systems.
Any available button on a 10-button or 20-button DKT/EKT can be
programmed to provide a direct DSS “hot line” to any other telephone in
the system. The LED associated with each button serves as a Busy Lamp
Field (BLF) for the station named on the button and lights when that
station is busy. Pressing a DSS button immediately rings the station
assigned to that button.
Calls made with station DSS buttons will forward if the station assigned to
the DSS button is in Call Forward mode.
BENEFITS
4-12
DSS buttons provide instant, one-button access to other stations,
eliminating the need to repeatedly look up extension numbers to place
intercom calls, and allowing visibility to the busy status of the extension.
This feature provides quick communication for two people who work
closely, such as an executive and the executive’s secretary.
Distinctive LED Indicators
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems.
Each line/feature button on an electronic key telephone has an associated
LED. When a button is assigned to a CO/PBX line, this LED flashes at
different rates to indicate the status of that line.
The In-Use flash rate appears on the LED when the line is in use by that
station. Other stations will show a steady LED on that line.
The Incoming Call flash rate appears when a call (intercom or CO/PBX)
is ringing in on that line.
The On-Hold flash rate appears on a station when the station puts a call
on hold. Other stations show the usual system hold flash rate.
Other distinctive flash rates appear on LEDs associated with a CO/PBX
line when that line is on exclusive hold, is being recalled from hold, or has
a conference call in progress.
When a line/feature button is assigned to a feature, the LED indicates the
status of the feature. For example, a lighted LED with the “Message
Waiting/Flash” button indicates that a message is waiting for that station.
LEDs are also Distinctive LED Indicators with certain dedicated feature
buttons: SPKR, MIC, and MESSAGE. The “SPKR” LED indicates the
on/off status of the speaker or background music. The “MIC” LED
indicates the on/off status of the station’s microphone when the station is
in speakerphone mode. The “MESSAGE” LED indicates there is a
message waiting.
An LED associated with a DSS button functions as a busy lamp for the
station assigned to the DSS button.
Digital telephones (available only on STRATA DK systems) have dual-color
LED indicators. Green indicates CO line or intercom buttons you are
using. Red indicates use by someone else.
BENEFITS
User convenience is a primary benefit from this feature. A station user can
quickly see the status of a line or feature by looking at the LED.
4-13
Distinctive Station Ringing
STATION FEATURES
SYSTEM AVAILABILITY
4-14
STRATA
Standard feature on STRATA DK systems. Not available on STRATA Se.
DESCRIPTION
Stations in close proximity to one another can be programmed to ring
differently. Two different tones are available for incoming CO line calls that
are transferred to a station or ring directly to a station.
BENEFITS
Station users whose telephones are near each other can readily tell
whose telephone is ringing when they are not at their desks.
Do Not Disturb
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard feature, programmable by station on all STRATA systems.
When the Do Not Disturb (DND) feature is activated by a station, intercom
calls will not ring to the station, and voice announcements will not come
through. When a station is in DND, the station user can still place outgoing
calls. Off-hook Call Announce will be blocked.
Incoming CO line calls to stations in DND will ring with a muted ring,
indicating an incoming outside call.
If a call is placed to a station that is in the DND mode, the caller will hear a
fast busy tone. DND can be overridden by any station that has the DND
Override feature.
Do Not Disturb can be assigned selectively on a station-by-station basis.
DND can only be activated by electronic telephone or digital telephone
stations, not by standard single line telephones.
BENEFITS
Employees who have this feature can improve their time management and
productivity by dedicating uninterrupted blocks of time to projects or
meetings.
4-15
Do Not Disturb Override
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard feature, programmable by station on all STRATA systems.
After dialing an internal station and receiving a Do Not Disturb (DND)
signal, a caller with the DND Override feature can dial an access code.
The called station will be signaled with a tone burst, indicating that a call is
waiting.
If the called party has an LCD phone, the number of the calling station will
be displayed.
This feature can be assigned on a station-by-station basis.
BENEFITS
4-16
DND Override provides user convenience and calling efficiency. Selected
users can access stations which are in DND, and give a priority message
or announce an important caller or guest.
DP/DTMF Mode Change (Tone Button)
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
Standard feature, programmable by station on all STRATA systems.
DESCRIPTION
If a Tone button has been assigned to a station, that station user can
choose the outpulsing mode on a CO/PBX line in use. The Tone button will
activate either rotary pulses or DTMF tones.
BENEFITS
The Tone button allows users to outpulse DTMF tones at any time. This is
especially useful for the remote operation of equipment that requires
DTMF tones for operation, such as answering machines, bank-bytelephone systems, dictation machines, and voice mail systems.
With some other electronic key systems, DTMF tones are generated by
the Key Service Unit (KSU) only while an external number is being
outpulsed. After that, the tone generator is no longer engaged, and the
system simply “passes through” the electronic pulses generated by the
user’s dialpad. Since these electronic pulses are neither rotary nor DTMF,
the user is unable to remotely operate any systems requiring DTMF tones.
The Tone button on STRATA Se systems allows the user to tell the system
to switch from rotary outpulse to DTMF tone outpulse when required.
The Tone button also allows users who are in a location served by a
rotary-only CO to generate DTMF tones for the remote operation of
answering machines and other devices.
4-17
Exclusive Hold
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
Exclusive Hold allows a station user to put a call on hold so that the call
can only be picked up at that station or at another station using Directed
Call Pickup. No other station can pick up the call by simply pressing the
line button. A distinctive LED flash will indicate that the line is on Exclusive
Hold.
In order for the feature to work, there must be an appearance of the CO
line on the station activating Exclusive Hold.
BENEFITS
4-18
This feature adds to call handling efficiency by providing a way for a
station to secure a call on hold. It eliminates any annoyance to a caller
caused by being accidentally picked up by another party.
Executive Override (Break-in)
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard feature, programmable by station, on all STRATA systems.
Executive Override can be selectively assigned to allow a station user to
“break-in” to a conversation upon reaching a busy station. A tone signal
(optional on DK systems) is heard through the handset which indicates to
the conversing par ties that another station is about to enter the
conversation. After the “break-in”, a three-way conference is in effect until
one of the parties hangs up.
This feature can be assigned to any station in the system.
BENEFITS
This feature makes it possible for selected stations to access a busy
station for an emergency or high priority message.
4-19
Flash Button
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
The Flash button serves one of two purposes:
■ If pressed when the station is connected to an outside line, it sends a
“flash” signal to the CO that is long enough to disconnect the line and
get CO dial tone again.
■ If pressed when the station is connected to a PBX can be used to
operate features on the PBX or Centrex.
Different flash times are usually required for each purpose. The flash can
be programmed with one value only, and can thus serve one of these two
functions, but not both, unless the flash timing happens to be the same.
BENEFITS
■
■
4-20
When a station user is making a series of CO calls or is redialing a
busy number, it is inconvenient to have to press the hookswitch,
release it, and access a CO line again. By using the Flash button, the
user disconnects the line and gets CO dial tone again on the same
CO line—by touching one button.
When the system is installed behind a PBX, users can access PBX
features that require a “flash” to operate, allowing stations to function
more fully as a part of the PBX, and to take advantage of the PBX
features.
Handsfree Answerback on Intercom
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
Standard STRATA feature, programmable by station, on all 10-button and
20-button DKT/EKTs.
DESCRIPTION
All electronic key telephones are equipped with either Handsfree
Answerback or a full speakerphone. The Handsfree Answerback feature
can be allowed or disallowed on a station-by-station basis. If allowed, a
station user can answer a voice intercom call without lifting the handset.
The station user simply speaks in the direction of the phone. If the call is a
tone call, the user must first press the SPKR button and then begin to talk.
A “Microphone Control” button can be assigned to an EKT and used to
disable the Handsfree Answerback feature to assure private office
conversation.
BENEFITS
User convenience and calling efficiency are benefits from this feature. In
some cases, this feature can help increase productivity. People who are
engaged in “hands-on” work, such as engineers, architects, designers,
and people who use PCs, can carry on short conversations without having
to pick up the handset.
4-21
Hearing Aid Compatible
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
All Toshiba Electronic Key Telephones are hearing aid compatible.
The Federal Communications Commission (FCC) requires that telephones
in certain locations be hearing aid compatible. For example, emergency
phones, phones in hotel rooms, and phones in lobbies must be hearing aid
compatible
All Toshiba Electronic Key Telephones are hearing aid compatible and will
not interfere with the operation of a hearing device.
BENEFITS
4-22
Users with hearing aid devices can use STRATA telephones very
effectively. Customers who install the Toshiba Electronic Key Telephones
will be in compliance with FCC regulations.
LCD—Alphanumeric Messaging
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems which have LCD telephones.
If a station is equipped with a 20-button LCD telephone, system messages
and personal messages can be displayed on the 32-character Liquid
Crystal Display.
Forty (40) system messages can be created, each of which can be up to
32 characters long. These messages are created and controlled by station
10 on the Se, and by the station assigned to port 00 on DK systems.
System messages can be used by all LCD telephones. For example, a
system message might be: “Out to lunch.” Some system messages can be
personalized. For example, a user can complete the system message
“Back at ______.”
A specific number of LCD stations can also create up to 10 personal
messages. With a STRATA Se system, four stations can create personal
messages. On STRATA DK24 systems equipped with a PCTUS, six
stations can have the feature. DK16 and DK24/56/96 systems with a
PCTU allow 16 stations to have it.
Stations that are enabled for personal messages are also enabled for the
personal speed dial memo feature.
System and personal messages are used with the following features:
■ Busy Station Messaging
■ Called Station Messaging
■ Calling Station Messaging
■ Remote/Group Station Messaging
■ Timed Reminders
Each of these features has a separate description on the following pages.
BENEFITS
Alphanumeric messaging allows station users to leave quick messages for
people they call as well as for people who call them. It saves time by
eliminating the need to walk to another office to leave a note, or to leave a
message with a secretary or the attendant.
4-23
LCD—Busy Station Messaging
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems which have LCD telephones.
Note: See “Liquid Crystal Display Features: Alphanumeric Messaging” for
a general description of Alphanumeric Messaging.
When one LCD station calls another LCD station and the called station is
busy, the caller can send a pre-programmed LCD message (system or
personal) to the busy station. A tone will be heard at the called station and
the message will appear on the called station’s LCD.
The busy station can respond with another pre-programmed message
which will appear on the caller’s LCD. The two stations can exchange
messages back and forth, creating an interactive silent “conversation.”
BENEFITS
4-24
This feature allows silent communication with an LCD station user who is
engaged in another telephone conversation. The caller can send a
message without creating background conversation (as would be the case
with Off-hook Call Announce). Busy Station Messaging also insures the
privacy of the message since it can not be heard by the distant party.
LCD—Called Station Messaging
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems which have LCD telephones.
Note: See “Liquid Crystal Display Features: Alphanumeric Messaging” for
a general description of Alphanumeric Messaging.
An LCD telephone user can leave his or her station number and a
message indication at another LCD telephone. When the called party
accesses the message, the complete LCD message will automatically
appear on the LCD.
BENEFITS
LCD users can leave private messages at another LCD telephone.
4-25
LCD—Calling Station Messaging
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems which have LCD telephones.
Note: See “Liquid Crystal Display Features: Alphanumeric Messaging” for
a general description of Alphanumeric Messaging.
An LCD telephone user can set a message on his or her telephone.
Whenever another LCD user calls that station, the pre-selected message
will be displayed on the LCD of the calling station.
BENEFITS
4-26
Calling Station Messaging allows LCD station users to leave information
for other LCD callers about where they can be reached or when they will
return. It eliminates the need for callers to disturb a secretary or attendant
to find out where someone is, how to reach them, or when they will be
back.
LCD—Remote/Group Station Messaging
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems which have LCD telephones.
Note: See “Liquid Crystal Display Features: Alphanumeric Messaging” for
a general description of Alphanumeric Messaging.
Remote/Group Station Messaging allows any station to set a Called
Station Message for another station or group of stations.
Note: Calling station messages can be set remotely by one station for
another station, but not by one station for a group of stations.
BENEFITS
Group Station Messaging saves time. An LCD user can set the same
message for an entire group at once.
4-27
LCD—Automatic Callback Number Display
STATION FEATURES
SYSTEM AVAILABILITY
4-28
STRATA
Standard on all STRATA systems which have LCD telephones.
DESCRIPTION
A station user makes an intercom call and finds the called station busy or
in Do Not Disturb status. By dialing a code, the caller activates the
Automatic Callback feature. When the called station is free, the system
rings the caller with a tone. When the caller answers, the system will
automatically ring the called party again, and display the station number of
the called party.
BENEFITS
Sometimes the called station will be busy for a long time. If the calling
station user forgets who they called and activated the Automatic Callback
feature, the LCD will display the station number of who they are calling.
LCD—Busy Lamp Field Indication
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems which have LCD telephones.
The Liquid Crystal Display can be used to indicate the status of all
telephones in the system. Each 16-character LCD line will display the
status of 10 stations. Two LCD lines allow the display of 20 stations at a
time. Station numbers or port group numbers are indicated in the display
as follows:
10
20
. . . . . . . . . .
. . . . . . . . . .
(Se or DK16 systems)
00
10
. . . . . . . . . .
. . . . . . . . . .
(DK24/56/96 systems)
On Se and DK16 systems, the “10” stands for group 10, and each dot
following represents a station number—10, 11, 12, 13, 14, and so on.
Likewise the “20” stands for station group 20, and each dot following
represents the station numbers—20, 21, 22, 23, 24, and so on.
On DK24/56/96 systems, stations are usually numbered from 200-295. On
the BLF, the “00” stands for port group 00, and each dot following
represents a three-digit station number that starts with “2”—200, 201, 202,
203, 204, and so on. Likewise the “10” stands for station group 10, and
each dot following represents the station numbers 210, 211, 212, 213,
214, and so on.
If there are more than 20 stations in the continued system, other station
numbers can be displayed by pressing the PAGE button.
If the PAGE button is pressed once, the display changes to:
20
30
. . . . . . . . . .
. . . . . . . . . .
Pressing the PAGE button again shows:
30
40
. . . . . . . . . .
. . . . . . . . . .
and so on. When a station is on-hook (free), a dot appears in the location
of the station number. If a station becomes busy, the last number of that
station will replace the dot.
4-29
LCD—Busy Lamp Field Indication
STATION FEATURES
STRATA
For example, on an Se or DK16 system, if stations 20, 24, and 37 were
busy, the display would show:
20 0 . . . 4 . . . . .
30 . . . . . . . 7 . .
The very same display on a DK24/56/96 system would indicate that
stations 220, 224, and 237 were busy.
BENEFITS
4-30
The BLF feature on the LCD telephone allows the customer to have as
many Busy Lamp Fields as are needed in the business without the
expense of additional Key Service Unit (KSU) hardware or extra station
equipment.
LCD—Call Duration Display
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
Standard on all STRATA systems which have LCD telephones.
DESCRIPTION
When an LCD station user is on an outgoing or incoming CO line call, the
LCD displays the elapsed time of a call. Call duration may be toggled with
time and date via the PAGE button.
BENEFITS
Station users know exactly how long they have been on a call. This is
useful in billing applications where outside par ties are billed for
professional services which include telephone consultation. It also makes
station users aware how long they have been on long distance calls. This
makes them more conscious of controlling telephone costs.
4-31
LCD—Call Forward Source/Destination Display
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems which have LCD telephones.
When call forwarding is set at your telephone, the LCD displays the station
number to which your calls will be forwarded. In STRATA DK systems, it
will also show the type of call forwarding set.
When you make an intercom call to a station, the LCD displays the station
number you dialed. If that station is forwarded to another, your LCD display
changes to the station number to which your call is being forwarded.
When an intercom call is forwarded to your telephone from another station,
both the calling station number and the number of the station called is
displayed
BENEFITS
4-32
Intercom users have complete visibility of where their calls are going when
they make them, and of calls received.
LCD—Calling/Called Number Display
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
Standard on all STRATA systems which have LCD telephones.
DESCRIPTION
When an LCD station user receives an intercom call, the LCD displays the
number of the station that is calling. When the user places an intercom
call, the LCD displays the number of the station that was dialed by the
user. For incoming or outgoing CO line calls, the LCD displays the CO line
in use.
BENEFITS
Called station users will know which station is calling them on intercom
calls. When making intercom calls, they can see who they are calling in
case they are momentarily distracted. Knowing the CO line an incoming
call is using is useful in paging applications.
4-33
LCD—Clock/Calendar Display
STATION FEATURES
SYSTEM AVAILABILITY
4-34
STRATA
Standard on all STRATA systems which have LCD telephones.
DESCRIPTION
The date and time are continuously displayed when the LCD station is idle.
Date and time can be adjusted on a system-wide basis from Station 10 on
S e and Station Port 00 on STRATA DK. The clock/calendar can be
alternated with call duration on the display during a CO line call by
pressing the PAGE button.
BENEFITS
This provides convenience to the user. They can see both the date and
time at a glance.
LCD—CO Line Identification
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
Standard on all STRATA systems which have LCD telephones.
DESCRIPTION
Each CO line can be identified by a 16-character name. When a user with
an LCD telephone selects a CO line or receives a CO line call, the name
of the CO line will be displayed instead of the number. Names are
assigned to the CO lines in system programming.
BENEFITS
LCD users have the convenience of being able to quickly verify that they
are using the appropriate CO line for the call being made.
When used in conjunction with the Least Cost Routing feature, the CO
Line Identification feature will let the LCD user know what type of line is
being used for the call. If the user sees that the call is being routed on an
expensive route and the call is not urgent, he or she can choose to place it
at another time. This can result in cost savings to the customer.
When used in conjunction with the Pooled Line Button feature, CO Line
Identification helps users identify the specific line they are using.
4-35
LCD—Dialed Number Display
STATION FEATURES
SYSTEM AVAILABILITY
4-36
STRATA
Standard on all STRATA systems which have LCD telephones.
DESCRIPTION
When an LCD station places a call on a CO line, the LCD displays the
digits dialed. The display will automatically change from dialed number to
elapsed time after a programmed period of time.
BENEFITS
Displaying the digits dialed enables the user to verify the telephone
number. If they see they have misdialed, they can hang up and dial again
before the party answers. If they are calling long distance, this can save
money as well as aggravation.
LCD—Feature Prompting with Soft Key Operation
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
Standard on all Strata DK16 and DK24/56/96 Release 4 systems, which
have LCD telephones.
DESCRIPTION
Feature access is made easier with feature prompting instructions
appearing on the LCD. Station users do not have to use or remember any
access codes or operational sequences to access commonly used
features. While on a call or one that is in the ring state, users can access
these features by pressing the soft keys that correspond to labels
displayed on the LCD. Some displays prompt users to dial a station or
telephone number. As a call progresses, the labels change to provide the
most logical options allowed by the user’s class of service.
Station users can still use access codes and flexible feature buttons,
instead of the prompting/soft key mode, to access features. The
prompting/soft key feature also can be turned on and off with an access
code. When soft key prompting is turned off, the buttons otherwise used
as soft keys function as MODE, SCROLL, and PAGE, while in the idle
state.
BENEFITS
Features are much easier to use. No need to look up or memorize feature
access codes. This makes call processing quicker and more efficient.
Customers can use sophisticated features while not being intimidated by
what they may consider complex procedures.
4-37
LCD—Intercom Name/Number Display
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on STRATA DK systems. Not available on STRATA Se.
Station users with LCD telephones can program a title (name, location,
etc.) of up to 16 characters in station memory. When the station is idle, the
name displays on the top line of the station’s LCD. The station user has
the option of using a simple access code to “toggle” between the title
display and the usual intercom number display. When the station calls
another LCD station, whichever display is on the calling station appears on
the bottom line of the called station.
Non-LCD stations, including standard telephones, electronic telephones,
and voice mail ports, can be programmed (from station 200) to send a
name to LCD stations that they call.
BENEFITS
4-38
Called stations can know at a glance who is calling, without having to
recognize the station number.
LCD—Message Waiting Station Display
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems which have LCD telephones.
When an LCD station user activates message waiting at another LCD
station, the calling LCD shows the number of the station at which the
message was left. When an LCD station user receives a message waiting
signal, the display shows up to four station numbers that left messages.
The messages may be scrolled (right to left) by pressing the SCROLL
button. The fourth “message” is always reserved for a message from the
message center. This means that a maximum of three stations other than
the message center can leave a message on an LCD.
The total number of station numbers that can be displayed on an LCD
phone as a result of message waiting activations depends on the length of
the station numbers. Up to 8 LCD characters can be used for all of the
station numbers. Thus, if station numbers were two digits long, up to four
station numbers could be displayed.
BENEFITS
This improves inter-office communications. The station user will readily
see they have messages because the LED will be lit. The LCD will also
display the message information.
4-39
LCD—Recalling Station Identification
STATION FEATURES
SYSTEM AVAILABILITY
4-40
STRATA
Standard on all STRATA systems which have LCD telephones.
DESCRIPTION
If a transferred call goes unanswered, it recalls the station that originated
the transfer, displaying both the CO line number and the station from
which it is recalling.
BENEFITS
This notifies the recalled station user that the call is coming back. Knowing
the station and line number enables them to answer appropriately, and
either transfer the call elsewhere, or provide any required special handling.
LCD—Speed Dial Memo Directory Dialing
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems which have LCD telephones.
Depending on the STRATA system, up to 16 stations can be allowed to
program a 12-character name for each of their 40 personal speed dial
numbers. These will be the same stations that can create personal
messages.
The number of stations on a STRATA system that can have these features
are:
■ Se, 4 stations.
■ DK16 stations.
■ DK24 (PCTUS), 6 stations.
■ DK24/56/96 (PCTU), 16 stations.
Station 10 on the Se and the station assigned to port 00 on DK systems
(usually station 200) can program 12-character names for the system
speed dial numbers. The LCD telephone user can then scroll through the
“memo pad” of names and numbers, including system speed names and
numbers. When the desired name and number appears on the LCD, the
user can press a CO line button to automatically dial the number.
BENEFITS
This feature gives the LCD user the ease and convenience of having a
speed dial directory always at their fingertips.
Speed dial numbers will be identified with the name of the person or
company associated with the number. This insures that the correct speed
dial number will be selected, and can eliminate charges for calls placed to
a wrong speed dial number.
4-41
LCD—Station Identification
STATION FEATURES
STRATA
SYSTEM AVAILABILITY
Standard on all STRATA DK systems which have LCD telephones. Not
available on STRATA Se.
DESCRIPTION
When the handset is on-hook, the LCD displays the station’s number as
well as the time and date. If a title is programmed for the station, the
station user can toggle between the title and the station number by using
an access code.
BENEFITS
The station number can always be visible. Guests or employees working in
areas other than their usual workstation can conveniently reference the
extension if they need to have someone call them. Station identification is
useful for technicians when troubleshooting.
4-42
LCD—Timed Reminders
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems which have LCD telephones.
LCD telephone users can define up to five separate messages and have
each message appear on their LCD at a specific time. When the message
appears, the station user will hear a muted ring for 30 seconds, or until the
handset is lifted or the MODE button is pressed.
The user can program a message to appear just once, or to appear at the
same time each day.
The number of stations that can have these features are:
■ Se, 4 stations.
■ DK16 stations.
■ DK24 (PCTUS), 6 stations.
■ DK24/56/96 (PCTU), 16 stations.
A variation on this feature is available on all DKT/EKTs, even without the
LCD. DKT/EKT users can program up to 5 timed “alarm” reminders. At the
appointed times, the user will get a 30-second muted ring.
BENEFITS
This feature helps LCD users be more efficient by providing them with a
convenient, simple way to remind themselves of appointments or other
responsibilities. It can help eliminate the need to “write notes to oneself,”
which often get misplaced on a busy desk.
4-43
Message Waiting/Flash
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
When used for “Message Waiting,” the LED will flash to alert the user they
have a message or messages. If they have an LCD phone, message
information is displayed. If they have a handsfree phone, they press the
INT and MW/FL buttons respectively, and will call the station that set the
message indicator. If they have voice mail, pressing INT and MW/FL will
automatically call the voice mail device to retrieve messages.
When used for “flash,” the MW/FL button serves one of two purposes:
■ If pressed when the station is connected to an outside line, it sends a
“flash” signal to the CO that is long enough to disconnect the line and
get CO dial tone again.
■ If pressed when the station is connected to a PBX line, it can be used
to operate features on the PBX.
Different flash times are usually required for each purpose. The flash can
be programmed with one value only, and can thus serve one of these two
functions, but not both, unless the flash is the same.
To generate a flash signal from a single line EKT, dial *59 when connected
to the line on an Se system, or on a DK system, press “CONF/TRNS”,
followed by “45”.
BENEFITS
Message Waiting button LED indication improves inter-office
communications. The station user will readily see they have messages
because the LED will be lit and flashing. The LCD, if used, will also display
message information.
Flash operation provides two main benefits:
■ When a station user is making a series of CO calls or redialing a busy
number, it is inconvenient to press the hookswitch, release it, and
access a CO line again. By using the Flash button, the user
disconnects the line and gets CO dial tone again in one operation.
■ When the system is installed behind a PBX, users can access PBX
features that require a “flash” to operate, allowing stations to function
more fully as a part of the PBX, and to take advantage of the PBX
features.
4-44
Microphone Control Button
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
Standard feature, programmable by station, on all STRATA systems.
DESCRIPTION
If a Microphone Cutoff button (MCO) is assigned on a station, the station
user can enable or disable the Handsfree Answerback feature for that
station when the station is in the idle state. This is used for station security
and insures a station user that private office conversation will not be heard
via handsfree answerback.
BENEFITS
The Handsfree Answerback feature can be very convenient. However, if
the system is programmed for voice signaling, an intercom caller could
hear any conversation in progress in the called party’s office.
The Microphone Control Button (MCO) allows a station user to insure that
no intercom callers will hear private office conversations. The station user
can use the MCO button to disable the handsfree answerback feature
whenever he or she is in confidential meetings.
4-45
Modular Handset and Line Cords
STATION FEATURES
SYSTEM AVAILABILITY
4-46
STRATA
Standard on all Toshiba electronic and digital telephones.
DESCRIPTION
All electronic and digital key telephones have modular handsets and can
connect to the system by standard 2-pair or 3-pair modular line cords.
BENEFITS
This feature gives the customer the flexibility to use long coil cords or line
cords, should they be required. Modular cords also simplify maintenance,
reducing the time and cost of repair.
Modular Headset
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
Optional on all 6500-series 10-button and 20-button telephones and on
2000-series digital key telephones.
DESCRIPTION
Every 10-button and 20-button telephone can be upgraded to provide a
modular headset jack and a loud ringing bell interface. An upgrade
assembly (HHEU) is installed inside the phone. Most standard carbon-type
headsets plug into the HHEU jack and are compatible with the electronic
telephone. Both options may be installed simultaneously. If a digital
telephone is upgraded with a data interface unit, it cannot have the HHEU
assembly.
BENEFITS
The HHEU upgrade assembly simplifies the use of headsets for customers
who want to use them for reasons of convenience or productivity.
4-47
Off-hook Call Announce
STATION FEATURES
STRATA
SYSTEM AVAILABILITY
Optional on all STRATA systems using electronic or digital key telephones.
DESCRIPTION
If a station is equipped with Off-hook Call Announce, any station can call
that station and speak to the station user who is off-hook on a call. The
caller’s voice is heard through the speaker of the called station. The called
station can reply via the telephone’s microphone as long as the telephone
remains off-hook. The called station does not have to put the existing
caller on hold in order to respond to the intercom call.
If the called station is using the speakerphone or the Handsfree
Answerback feature, the caller will get a busy signal. If the called station is
in Do Not Disturb mode, Off-hook Call Announce will be blocked.
Any telephone may originate Off-hook Call Announce via intercom dialing,
transfer/conference dialing, or Direct Station Selection. There are no
special requirements to enable an EKT, a DKT or a conventional single
line telephone to originate Off-hook Call Announce calls. The feature is
activated either automatically or by dialing "2", depending on how the
station is programmed. (TIE line calls cannot complete Off-hook Call
Announce calls.)
However, the station receiving the Off-hook Call Announcement must be
an EKT/DKT. Each must be equipped for Off-hook Call Announce.
Standard single line telephones cannot receive off-hook call
announcement.
The EKT requires three-pair cabling and the HVSU2 upgrade assembly
installed in the base of the phone.
The digital key telephone requires its continued standard one-pair cabling
and the DVSU upgrade assembly installed in the base of the telephone.
On the Se, Off-hook Call Announce also requires an SVCU interface unit.
One SVCU is required for every eight stations requiring Off-hook Call
Announce. Each SVCU provides two talk paths exclusively for the use of
Off-hook Call Announce.
On DK systems, every PEKU or PESU that supports stations with Offhook Call Announce must be equipped with the Off-hook Call Announce
Piggy-back Unit (EOCU). A PDKU or KCDU that suppor ts digital
telephones with Off-hook Call Announce does not require the EOCU.
BENEFITS
4-48
Off-hook Call Announce ensures that users can get important telephone
calls. A caller with an important message can get through to the called
party, even if the called party is using the telephone. The caller can
contact the called party directly rather than through an anonymous “campon” tone, which is often ignored.
On-hook Dialing
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
Standard on all STRATA systems.
DESCRIPTION
A station user can dial any call without lifting the handset, and can hear
the progress of the call (outpulsing, ringing, busy signal, intercept
announcements, etc.) through the speaker. The user must lift the handset
in order to converse with the called party, unless the telephone is a full
speakerphone. On-hook dialing is available on all electronic key
telephones.
BENEFITS
This feature provides convenience and comfort to the station user. Often a
station user will make a call, only to get a recording, and a request to “wait
for the next available agent.” Not wanting to waste time, the user will hold
the phone with his shoulder, to free his hands to do something else. Being
able to monitor the call with the handset on hook eliminates the discomfort
of “shoulder hold.”
On-hook dialing provides monitoring capability without the expense of a
full speakerphone.
4-49
Pooled CO Line Buttons
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on DK systems. Not available on STRATA Se.
Pooled Line Buttons allow a group of CO lines to “appear” under one
button. A maximum of eight CO line groups can be defined on a system. A
CO line group can be assigned to up to four Pooled Line Buttons on an
electronic telephone. Multiple appearances of the CO line group can
facilitate handling several calls on lines in the same group.
A CO line group can be accessed for an outgoing call by pressing the
Pooled Line Button, or by using an assigned access code.
BENEFITS
Pooled Line Buttons can save money for the customer, since the less
expensive 10-button telephones can be used instead of 20-button
telephones to provide access to the same number of lines.
Pooled Line Buttons also offer a “hybrid” type operation, enabling the
STRATA DK to compete more effectively against other hybrids.
4-50
Privacy Button
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
Standard feature, programmable by station on all STRATA systems. For a
similar feature on DK systems, see “Privacy Release Button.” STRATA DK
systems can be programmed with either a Privacy Button or a Privacy
Release Button.
DESCRIPTION
If a STRATA Se, or DK system has been programmed to be non-private, a
button can be assigned to a station that activates privacy on the CO lines
and the intercom lines for that station. Privacy prevents other stations from
breaking in on calls via common CO Line buttons. It does not prevent
alternate point answer of transferred calls if the system is set for it.
The privacy remains in effect until the button is pressed again, even if the
user makes several other calls.
STRATA DK systems are automatically set as private, which means that
stations have the exclusive private use of a CO or intercom line. If all
stations are allowed the Privacy Override feature, the system becomes
non-private. If a station is programmed with the “Privacy Override” feature,
the station user can break into any ongoing CO line call that appears on
the station by pressing the CO line button.
A Privacy Button can be assigned to any station on STRATA DK. By
pressing the Privacy button, the station user prevents Privacy Override.
Privacy remains in effect on that station until the user presses the Privacy
Button again to release privacy.
BENEFITS
Selected users can make private calls, even when the system is
programmed to be non-private, adding more flexibility to the system and
allowing the customer to tailor the system to the needs of the business.
Organizations can use Privacy Override for quick conferencing or for
training purposes and still allow private, confidential calls.
4-51
Privacy Release Button
STATION FEATURES
STRATA
SYSTEM AVAILABILITY
Standard feature, programmable by station on all STRATA DK systems.
For a similar feature on Se, see “Privacy Button.”
DESCRIPTION
All STRATA DK CO lines are in private mode by default. Individual CO
lines can be changed to non-private and back to private by pressing the
Privacy Release (PRV RLS) button while the CO line is selected.
A maximum of four parties, including the distant party on the CO line can
participate in a “non-private” call.
BENEFITS
4-52
Users can conveniently and easily release the privacy on a CO line when
they want to set up a “quick conference.”
Private Override
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard feature, programmable by station, on all STRATA systems.
Privacy Override enables a station user to break into any ongoing CO line
call by pressing that CO line button on his or her telephone. If the system
is programmed to be private, this feature overrides the system privacy.
When the overriding station breaks in to a call, the conversing parties hear
a single tone (optional on DK systems), and a three-way conference is
immediately in effect. No periodic warning tones are heard after the initial
tone.
On the STRATA Se, only two stations in the system can have the Privacy
Override feature. If more than two stations are programmed for Privacy
Override, the two with the lowest directory numbers will have the feature
by default. The others will not have the feature.
On DK systems, any number of stations can have the feature. Any station
can be assigned a Privacy Button, which will prevent Privacy Override.
BENEFITS
Privacy Override provides a way to instantly contact any station that is
engaged in a CO line conversation to deliver an emergency message.
4-53
Private CO Lines
STATION FEATURES
SYSTEM AVAILABILITY
4-54
STRATA
Standard on all STRATA systems.
DESCRIPTION
All systems can be programmed to allow certain CO lines to appear only
on one station and be accessed only by that station. This effectively
provides a “private” CO line. If the station is in the Call Forward mode,
calls on the private CO line will be forwarded.
BENEFITS
This feature allows a business to provide the prestige, convenience and
privacy of a private line to selected employees. Private lines insure that a
CO line will always be available to the user. Private lines can also be used
to help a business manage costs by billing back the full cost of the private
line to the user.
Push-button Dialing
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems.
The dialpad on all Toshiba electronic key telephones is push-button style.
Electronic signals generated by the dialpad are neither DTMF nor rotary
dial signals. On outgoing calls, the system converts the station signals to
DTMF or rotary before they are outpulsed, according to the requirements
of the central office.
For STRATA Se, on internal calls to an HIOB station, the HIOB converts
the electronic signals from the telephone dialpad to DTMF signals and
sends them to the station connected to the HIOB. This is called “end-toend signaling.”
On DK24/56/96 systems, the CRCU which mounts on the PCTU (or
PCTUS) provides end-to-end signaling, and is required whenever devices
which send DTMF signals are connected to the system. On DK16
systems, the KRCU mounts on the KMAU to provide similar DTMF
capabilities.
BENEFITS
All station users can enjoy the ease and convenience of a push-button
phone, regardless of the serving Central Office.
4-55
Release Button
STATION FEATURES
SYSTEM AVAILABILITY
4-56
STRATA
Standard on STRATA DK systems. Not available on STRATA Se.
DESCRIPTION
A Release button can be programmed on a button of an electronic
telephone. The user can press the Release button to disconnect from an
existing call, and does not have to press the hookswitch. The Release
button puts the telephone into an idle state. For automatic off-hook
selection, the switchhook must still be used.
BENEFITS
Fumbling with the switchhook can be eliminated. People often waste time
and become irritated when using the hookswitch to disconnect calls. They
press it too quickly to send a clear disconnect signal, and have to try
several times to actually disconnect. With one touch of the Release button,
a user can conveniently, quickly and smoothly disconnect from a call. A
release button is especially useful in headset applications.
Remote Retrieval of Held Calls
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Standard on all STRATA systems.
Remote Retrieval of Held Calls allows any station user to retrieve a call
that has been put on hold by another station.
This feature is particularly useful if the call to be retrieved has been held
on a CO line that does not appear on the station from which it will be
retrieved.
If more than one call is on hold at a station, the lowest number CO line will
be picked up first. Also see “Call Pickup” earlier in this section.
BENEFITS
Remote Retrieval improves call handling by providing complete flexibility
for call retrieval. A user can easily pick up a call that was held at a different
station without having to physically go to that station. Time is saved, and
calls can be handled more promptly.
4-57
Repeat Last Number Dialed
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
This feature allows a station to automatically redial the last number dialed
from their station by selecting an outgoing line and pressing the “#” button
or the “RDL” button.
This feature can be assigned to a button on an Electronic Key Telephone.
The station must also have a Repertory Dial button programmed on the
EKT in order to be able to use the button for Repeat Last Number Dialed.
Digital key telephones (not used with STRATA Se) have a fixed “REDIAL”
button for automatically redialing the last number dialed.
BENEFITS
4-58
Redialing a number that was busy or was not answered can waste time,
especially if dialing errors are made. With this feature, the station user is
assured of an accurate and speedy redial of the last number that he or she
dialed from the station.
Ringing Line Preference
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
Standard feature, programmable by station on all STRATA systems.
DESCRIPTION
If a line is ringing at a station, the station user who has this feature can
answer the line by simply lifting the handset or, on DK systems, pressing
the Speaker button. The station user will automatically be connected to the
line that was ringing, without having to press the specific line button for the
call.
BENEFITS
Because the station user does not even have to look at the line buttons or
think about which line button to press, calls can be answered more quickly
and conveniently.
4-59
Saved Number Redial
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard feature, programmable by station on all STRATA systems.
A station user with this feature can save a dialed number for redial at a
later time. The number can be saved before the called number rings,
during a conversation, or after the call has ended.
This feature is independent of the “Repeat Last Number Dialed” feature,
and allows the saved number to be redialed at any time by selecting a CO
line and pressing the “SAVE” button. The user can make other calls and
then redial the saved number. The number is saved until the “SAVE”
button is used to save another number.
BENEFITS
Redialing a number that was busy or was not answered can waste time,
especially if dialing errors are made. However, the user may want to make
other calls before redialing, so the “Repeat Last Number Dialed” feature
cannot be used to redial that number.
The “Saved Number Redial” feature allows the number to be saved, and
then redialed at a later time even if calls are made to other numbers in the
interim. The station user can save time because he or she doesn’t have to
look up the number and redial it again.
4-60
Speed Dial Buttons
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
Programmable on 10-button and 20-button EKTs on all STRATA systems.
If there are unassigned buttons on an electronic key telephone, those
buttons can be assigned as Speed Dial Buttons for personal speed dial
numbers (“SD” buttons on DK systems; “AD” buttons on Se). Each button
will store a pre-programmed telephone number, providing “one-touch”
dialing for frequently called numbers. Telephone numbers can be up to 16
digits on Se systems, and up to 20 digits on STRATA DK systems.
SD (AD) buttons can also be used for CO/Centrex/PBX feature access
codes. On the Se, Station 10 can program these codes in system speed
dial locations 60-99, using pauses and flashes as required. On DK
systems, the station assigned to port 00 (usually 200) programs them.
Those system speed dial codes can then be assigned in system
programming to a button on any EKT, using the Flexible Button
Assignment feature. When an SD button is used in this way, it is referred to
as a “locked” SD button. Station 10 (on an Se) and the station assigned to
port 00 (on a STRATA DK) are the only stations that can program or
change the numbers programmed for a “locked” SD button.
Each SD button programmed on an EKT reduces by one the number of
station automatic dialing numbers available to that station.
BENEFITS
Speed Dial Buttons provide instant, one-button access to personal speed
dial numbers, eliminating dialing errors and saving time used to look up
frequently called numbers.
4-61
Station Speed Dial
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard feature, programmable by station, on all STRATA systems.
This feature allows the station user to have a private automatic dialing list.
On all systems, each station can have up to 40 automatic dialing numbers.
The numbers in this list can be changed by the station user at will. Station
Speed Dial can be allowed or denied on a station-by-station basis.
The station user assigns a two-digit code to each of the telephone
numbers, and programs a number for each code. The user can then
“speed dial” the number by using the code, instead of having to dial the
number manually. If the station has buttons assigned as Speed Dial
buttons, one speed dial number can be programmed for each SD button.
Numbers not assigned to an SD button must be accessed with a speed
dial code.
Each number that is assigned a dialing code can have up to 16 digits on
an Se system, and 20 digits on a DK system. Two dialing codes can be
“chained” to accommodate numbers that have more than 16 (or 20) digits.
Pauses and flashes can be programmed when the EKT has a PAUSE
button and/or a MW/FL button on the set.
If System Speed Dial codes 90-99 have been pre-defined, they can be
incorporated into a Station Speed Dial code to allow up to 29 digits (37
digits on a DK system) to be automatically dialed via one code. For
example, an OCC (Other Common Carrier) access number could be
programmed as System Speed Dial code 90. Then, System Speed Dial
code 90 could be used as part of the telephone number for a Station
Speed Dial code by entering “*90” as the first three digits in the telephone
number for that Station Speed Dial code.
If the station user is using a 20-button LCD telephone and has the “Speed
Dial Memo” feature, he or she can program a 12-character name for each
of the 40 personal speed dial numbers. The LCD user can then scroll
through the “memo pad” of names and numbers. When the desired name
and number appears on the LCD, the user can press a CO line button to
automatically dial the number.
The number of stations on a STRATA system that can have these features
are:
■ Se, 4 stations.
■ DK16, 16 stations.
■ DK24 (PCTUS), 6 stations.
■ DK24/56/96 (PCTU), 16 stations.
BENEFITS
Speed dialing saves time in looking up telephone numbers. It prevents
costly dialing errors.
Station Speed Dialing allows the STRATA S e or DK system to be
customized. Station users can use personal speed dial for telephone
numbers they need which are not on a System Speed Dial list.
4-62
Timed Reminder
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
BENEFITS
Standard on all STRATA systems.
An electronic telephone (EKT) or digital telephone (DKT) station user can
set five separate reminders on his/her station even if the EKT has no LCD.
The reminder tone sounds at the pre-set time. Each reminder may be set
to ring only once, or at the same time daily.
Any EKT or DKT user has a convenient, built-in tone reminder system.
4-63
Toll Restriction Override Code Revision
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on all STRATA systems.
On all STRATA systems, two special codes can be defined to override toll
restriction. Each code can have up to four digits. Access to these override
codes can be assigned to individual employees as required. Any person
who knows either code will be able to override toll restriction at any
station.
On STRATA DK systems, the toll restriction override check method is very
sophisticated and makes it almost impossible for anyone to break the
override code.
These codes can be changed from any station that is enabled to do so in
system programming. The codes are easily changed from these stations
by dialing a special feature code and entering the new override code. This
makes it simple for selected executives to change the override codes
without having to call the service company.
BENEFITS
4-64
This feature provides a way for the customer to insure that certain nonrestricted users (such as the executives) will be able to make calls from
any telephone in the system and not be subject to the toll restriction on the
station used to place the call.
User Programmable Feature Buttons
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
Standard on Strata DK16 and DK24/56/96 Release 4 systems, with digital
or electronic telephones.
DESCRIPTION
This feature enables digital and electronic telephone users to program
their own flexible buttons to perform sequences of operation. This is done
by enabling the speed dial function to dial features as well as directory and
station numbers.
As many as 20 digits can be stored on a button, and more than one
feature can be linked together. For example, a user can program a button
with the Park and Page features, so with one push of a button, the user is
ready to make an announcement.
In addition to being stored on speed dial buttons, feature sequences can
also be stored on speed dial codes.
BENEFITS
Access to features is simple and fast. Multi-step feature operation can be
stored and activated at the touch of one button. Users don’t have to
remember or look up how to do things, or follow prompting instructions.
Individual station users can use flexible buttons to tailor their phones even
more to fit their special needs. They can even use codes if they do not
have buttons available.
4-65
ACD/MIS Features
STRATA
ACD/MIS FEATURES
FEATURES
PAGE
Description.............................................................................................................................................
5-1
ACD System Features ...........................................................................................................................
Overview ...........................................................................................................................................
After Call Work Time .........................................................................................................................
After Shift Service .............................................................................................................................
Call Distruibution ...............................................................................................................................
Data Collection and Reporting ..........................................................................................................
Delay Announcements and Music.....................................................................................................
Inbound Call Routing.........................................................................................................................
Overflow to Another ACD Group .......................................................................................................
Queuing.............................................................................................................................................
5-3
5-3
5-3
5-3
5-3
5-3
5-4
5-4
5-4
5-4
ACD Agent Feature ...............................................................................................................................
Overview ...........................................................................................................................................
ACD CAll Status Display ...................................................................................................................
Assistance .........................................................................................................................................
Auto-answer and Zip Tone.................................................................................................................
Intra-group Call Pickup......................................................................................................................
Login/Logout .....................................................................................................................................
Remote Login/Logout ........................................................................................................................
Ring State Preselection.....................................................................................................................
Unavailable........................................................................................................................................
Work Unit (Stroke Count, Call Record Identifier)...............................................................................
5-5
5-5
5-5
5-5
5-5
5-5
5-5
5-5
5-5
5-5
5-6
ACD Supervisor Feature........................................................................................................................
Overview ...........................................................................................................................................
Agent Assistance ..............................................................................................................................
Agent Monitoring ...............................................................................................................................
Alarm Indication ................................................................................................................................
MIS Access .......................................................................................................................................
5-7
5-7
5-7
5-7
5-7
5-7
MIS Displays..........................................................................................................................................
Overview ...........................................................................................................................................
Agent Statistics .................................................................................................................................
Agent Status......................................................................................................................................
Group Traffic Monitor.........................................................................................................................
System Status ...................................................................................................................................
5-8
5-8
5-8
5-8
5-8
5-8
MIS Reports ..........................................................................................................................................
Overview ...........................................................................................................................................
Agent Performance ...........................................................................................................................
Agent Statustics ................................................................................................................................
Delayed Call ......................................................................................................................................
Group Overflow .................................................................................................................................
Incoming Call Duration ......................................................................................................................
Lost Call ............................................................................................................................................
Supervisor Group ..............................................................................................................................
5-9
5-9
5-9
5-9
5-9
5-10
5-10
5-10
5-10
STRATA
ACD/MIS FEATURES
FEATURES
PAGE
Description.............................................................................................................................................
5-1
ACD System Features ...........................................................................................................................
Overview ...........................................................................................................................................
After Call Work Time .........................................................................................................................
After Shift Service .............................................................................................................................
Call Distruibution ...............................................................................................................................
Data Collection and Reporting ..........................................................................................................
Delay Announcements and Music.....................................................................................................
Inbound Call Routing.........................................................................................................................
Overflow to Another ACD Group .......................................................................................................
Queuing.............................................................................................................................................
5-3
5-3
5-3
5-3
5-3
5-3
5-4
5-4
5-4
5-4
ACD Agent Feature ...............................................................................................................................
Overview ...........................................................................................................................................
ACD CAll Status Display ...................................................................................................................
Assistance .........................................................................................................................................
Auto-answer and Zip Tone.................................................................................................................
Intra-group Call Pickup......................................................................................................................
Login/Logout .....................................................................................................................................
Remote Login/Logout ........................................................................................................................
Ring State Preselection.....................................................................................................................
Unavailable........................................................................................................................................
Work Unit (Stroke Count, Call Record Identifier)...............................................................................
5-5
5-5
5-5
5-5
5-5
5-5
5-5
5-5
5-5
5-5
5-6
ACD Supervisor Feature........................................................................................................................
Overview ...........................................................................................................................................
Agent Assistance ..............................................................................................................................
Agent Monitoring ...............................................................................................................................
Alarm Indication ................................................................................................................................
MIS Access .......................................................................................................................................
5-7
5-7
5-7
5-7
5-7
5-7
MIS Displays..........................................................................................................................................
Overview ...........................................................................................................................................
Agent Statistics .................................................................................................................................
Agent Status......................................................................................................................................
Group Traffic Monitor.........................................................................................................................
System Status ...................................................................................................................................
5-8
5-8
5-8
5-8
5-8
5-8
MIS Reports ..........................................................................................................................................
Overview ...........................................................................................................................................
Agent Performance ...........................................................................................................................
Agent Statustics ................................................................................................................................
Delayed Call ......................................................................................................................................
Group Overflow .................................................................................................................................
Incoming Call Duration ......................................................................................................................
Lost Call ............................................................................................................................................
Supervisor Group ..............................................................................................................................
5-9
5-9
5-9
5-9
5-9
5-10
5-10
5-10
5-10
DESCRIPTION
STRATA
ACD/MIS FEATURES
SYSTEM AVAILABILITY
Optional on Strata DK24/56/96 Release 4 systems. Not available on Strata
DK16 or Se systems.
DESCRIPTION
Automatic Call Distribution (ACD) is an extremely efficient method for
distributing inbound calls among one or more groups of call-handling
agents. These agents may work in telemarketing, inside sales, customer
service, technical support, or any function in which a group of people
handle a large volume of incoming calls. Strata ACD ensures that calls are
distributed evenly, so agent productivity is maintained at a high level, and
inbound callers are handled effectively and efficiently.
Calls to an ACD group are routed to a pilot number and then queued to
wait for an available agent in the group. Depending upon the application,
agents may be available to take the call immediately, or the end-user may
extend the productivity of the agents by having callers wait a
predetermined average amount of time before being answered. While in
queue, callers typically are provided messages encouraging them to wait
to be answered. Music from the system’s music-on-hold device is often
provided to make the waiting period more tolerable.
The Strata DK transmits data about the operation of the ACD system to
the Management Information System (MIS) Processor, where it can be
stored on hard disk. This data is manipulated by the MIS Processor and
organized into real-time displays and reports, and historical reports. The
displays are provided to ACD group supervisors via the MIS Processor
display screen. The reports can be called up for shift, hourly, daily, weekly
monthly, and annual periods. They can be either displayed at the
supervisor terminal, or printed on a printer connected to the MIS
Processor.
ACD agents may use either Toshiba proprietary digital and electronic
telephones or standard 2500-set telephones. The ACD supervisors will
use digital/electronic telephones. The use of digital/electronic telephones
permits the end-user to assign agent features to flexible feature buttons for
easier, more efficient operation. Use of LCD telephones allows both
supervisors and agents to use valuable displayed information such as the
number of calls waiting in the group’s queue and the length of time spent
on each ACD call.
When applying the ACD function with the general use of the Strata DK, it
is important to note that additional instruments are not needed for ACD
agents. They can use that same telephone to make and receive regular
system calls as well as receive calls into the ACD group. Outgoing calling
privileges can be controlled by class of service and toll restriction.
Strata ACD capacities are:
Agent Groups
8
Agent IDs per Group
192
Agent IDs per System
192
Simultaneous Active Agents 96
Supervisors per Group
1
5-1
DESCRIPTION
ACD/MIS FEATURES
STRATA
Supervisors per System
Announcements per Group
Announcements per System
8
3
24
Strata DK’s ACD capability is provided as a value-added option in the
Release 4 version of software. The optional MIS Processor is an IBM
compatible PC that connects to the Strata DK by an RS-232 link.
BENEFITS
ACD gives the end-user a powerful tool for evenly distributing large
volumes of inbound calls. It makes the jobs of the people processing those
calls easier and more efficient, saving money and increasing the
productivity of the call handling agents. This also improves the service
provided to the outside caller.
The MIS displays and repor ts enable supervisors to monitor the
performance of ACD groups and of individual agents within each group.
This information makes it possible to configure the operation of the ACD
system for maximum productivity and profitability.
5-2
ACD SYSTEM FEATURES
STRATA
ACD/MIS FEATURES
OVERVIEW
An ACD group is usually composed of a number of agents handling similar
types of incoming calls. Each ACD group is identified by an ACD pilot
directory number, which conforms to the Strata DK numbering plan.
Agents in each ACD group are identified by agent ID numbers. Agents log
into the system by entering their ID from any telephone. This means
agents are not tied to particular telephone sets, providing the flexibility to
serve most any application. Incoming ACD calls for the agent’s group are
then routed to that station, when available or next in line to receive calls.
AFTER CALL WORK
TIME
Allows ACD agents to automatically enter an after-call work mode after
disconnecting from an ACD call. This is sometimes referred to as “wrap-up
time,” and gives the agent a predetermined amount of time to complete
work regarding the last ACD call (i.e., paperwork, order processing, filing,
etc.). The agent position remains in this mode until the predetermined
“After Call Work Time” expires, or the agent manually exits this mode.
When an agent position is in after-call work mode, it is not available for
ACD calls. This feature is available to agents only.
AFTER SHIFT SERVICE
Allows calls directed to the ACD group to be routed to a predefined
answering position when all agents have logged out of the ACD mode.
Each ACD group can be programmed with one after-shift answering
position. This can be any one of the following: another ACD group, another
station, an audible signaling device (night bell), a voice mailbox, or an
answering/announcement machine. The group will remain in after-shift
service until at least one agent logs into the ACD group, at which time the
system will resume routing calls into the group.
CALL DISTRIBUTION
End-users can choose between two call-routing algorithms to deliver calls
through the ACD-group queues to agents for handling.
The first of these is true-ACD time-based routing. This algorithm attempts
over a period of time to keep agents in the group on ACD calls for
approximately the same length of time. This is known as Most-Idle-First.
The second algorithm, which is call-based, attempts to deliver an equal
number of calls to the agents in the group over a given time period. This is
known as Next-Available-First.
Most-Idle-First routing is appropriate for most call distribution applications,
since it tends to maximize the productivity of individual agents and the
overall efficiency of the entire group. However, some applications may
need the specific capabilities of Next-Available-First routing. End-user can
choose the call distribution method that best fits their application.
DATA COLLECTION
AND REPORTING
The system collects ACD-related real-time data and transfers it in packets
to the MIS processor. The MIS processor organizes the information into
real-time displays, statistics, and reports. The information collected
includes ACD call activities (before and after answer), agent status, ACD
queue activities, and station call activities (non-ACD calls placed and
received).
5-3
ACD SYSTEM FEATURES
ACD/MIS FEATURES
STRATA
DELAY
ANNOUNCEMENTS
AND MUSIC
Provides announcements and music to calls in queue at predetermined
time intervals. The system provides flexible announcement patterns which
can be individually assigned to each ACD group by the customer. Up to
three different announcements can be programmed per group. Each
announcement may be customer-programmed. The lengths of all music
intervals are selected by each customer initially when the feature is
programmed. Calls connected to announcements will be synchronized to
the beginning of the message.
INBOUND CALL
ROUTING
Calls can be routed into the ACD queues from an incoming Central Office
line or Tie line. Calls can also be transferred into the ACD queue from the
auto attendant, answer position, or any station in the system.
OVERFLOW TO
ANOTHER ACD GROUP
Overflow allows the calls waiting in queue to be routed to another ACD
group. Each ACD group can have one overflow group to act as a backup in
the event that the originally-dialed ACD group is unable to handle the call.
Each ACD group can be the overflow point for multiple ACD groups.
QUEUING
Each ACD group queue is associated with an overflow threshold which
governs the disposition of calls to be overflowed. Overflow can be set to
occur after a user-specified time in queue. When a call is forwarded due to
an overflow, the total waiting time in queue and the announcement status
(overflow disposition) will be carried into the overflow queue for further
processing (e.g., statistics accumulation, call progress information
displaying). If the overflow group’s agents are all busy, the call will not
overflow, but will remain in the original group queue.
Each ACD group has its own queue. As calls arrive at an ACD group, if no
agent positions are available, the call enters and waits in queue until it is
answered. Calls are answered from the queue on a first-in, first-out basis
as the agents become available. While waiting in the queue, calls may
receive announcements and music, and/or forward to an overflow group.
5-4
ACD AGENT FEATURES
STRATA
ACD/MIS FEATURES
OVERVIEW
A variety of agent features are provided for each ACD group. These
enhance the call processing abilities of each individual agent associated
with the group.
ACD CALL STATUS
DISPLAY
This feature provides ACD agents (using an electronic/digital telephone
with LCD) with a visual indication of ACD call progress information, in
addition to the standard display operation. When an agent position is in
ACD mode, the number of ACD calls waiting in queue will be shown on the
LCD. The call status information will also be shown on the LCD).
ASSISTANCE
Allows an ACD agent to call the supervisor position for assistance.
Activation of this feature, while in the talk state, will automatically place the
current ACD call on hold and initiate an assistance call to the supervisor
position. As soon as the supervisor answers the call, the agent may
establish a three-way conversation or may talk privately with the
supervisor, and then return to the caller.
AUTO ANSWER AND
ZIP TONE
Auto answer will automatically connect an available agent to an incoming
ACD call without requiring the agent to lift the handset or push a button.
When an ACD agent position is in auto-answer mode (electronic/digital
telephone feature), while using a headset, the system will provide an
audible burst of tone to the agent position before connecting the agent to
the incoming ACD call.
INTRA-GROUP CALL
PICKUP
Allows ACD agents to answer ACD calls to other agents within their group.
Access to this feature is controlled by the station’s assigned Call Pick-up
Group. ACD stations must be assigned to the same pick-up group of other
ACD stations they wish to use this feature on.
LOGIN/LOGOUT
Allows an ACD agent to start and end his or her shift by dialing their agent
identification (ID) code from the agent station. When an agent logs into the
system, the station is activated as an ACD position and is available for
incoming ACD calls. Operating statistics are collected for the agent, and
output to a connected MIS processor until the agent logs out (station
leaves ACD mode).
REMOTE
LOGIN/LOGOUT
Allows the ACD agents to log into the system from a station which was not
originally assigned to the ACD group. Once the agent logs into the system,
the station enters the ACD mode and is available to receive ACD calls for
the agent’s group until the agent logs out.
RING STATE
PRESELECTION
When an ACD call rings an agent’s station, that call is provided to the
agent either via automatic answer, or when the agent goes off-hook. The
end user chooses the mode desired.
UNAVAILABLE
Allows an ACD agent to enter a state which makes the position
temporarily unavailable to receive ACD calls, without being logged out.
This state is normally used for short breaks from work.
5-5
ACD AGENT FEATURES
ACD/MIS FEATURES
WORK UNIT
5-6
STRATA
Also called Stroke Count or Call Record Identifier, this feature allows an
ACD agent to use the agent station’s dial pad to register a two-digit code
which indicates the type of work being performed on the call. Each Work
Unit code will be totaled individually for each agent or each ACD group,
depending on the type of display/report requested. The values of the
codes are customer-defined. An unlimited number of work units can be
entered for each call and will be recorded on the MIS report for each call.
Only the last work unit entered is output with the SMDR record for that
call.
ACD SUPERVISOR FEATURES
STRATA
ACD/MIS FEATURES
OVERVIEW
The ACD group supervisor is allowed to access all the standard Strata
features. The supervisor position is identified by a supervisor’s ACD
directory number. Each supervisor can supervise only one group at a time.
It is highly recommended that the supervisor use an LCD telephone. The
following ACD features are available only to the supervisor position.
AGENT ASSISTANCE
Provides visual indication to the supervisor position when an agent
assistance call takes place. If the position is idle, the supervisor station
starts ringing and a message, indicating the assistance call and the agent
ID, is shown on the LCD. The supervisor can connect directly to the agent
by pressing the ACD Directory Number button. The agent can then speak
privately with the supervisor, or can initiate a three-way conference with
the supervisor and the ACD caller. When the supervisor hangs up, the
agent is automatically reconnected to the ACD call.
AGENT MONITORING
Allows a supervisor to tap into a conversation between an ACD agent and
ACD caller. A one-way, listen-only path will be established for the
supervisor while the agent and the caller continue their conversation.
When an agent is monitored, a continual low-frequency tone will be heard
in the conversation, and a message that indicates supervisor monitoring
will be shown on the LCD. Or, on a system-wide basis, the monitoring can
be done without tone being inserted into the conversation.
ALARM INDICATION
Provides an audible alarm to the supervisor station as certain predefined
queue thresholds (e.g., number of calls waiting, waiting time for the oldest
call) are exceeded. The audible alarm will remain on the station until the
supervisor acknowledges the alarm by pressing the MONITOR button.
MIS ACCESS
The ACD group supervisor may access the MIS displays and reports via
the MIS processor terminal. The supervisor can call up displays and
repor ts on the groups or individual agents to monitor ongoing
performance. The supervisor can also signal the system to print out
reports at a printer connected to the MIS processor.
5-7
MIS DISPLAYS
ACD/MIS FEATURES
OVERVIEW
STRATA
The MIS Processor provides supervisors with a wide variety of status,
statistics, and traffic displays used to monitor the performance of ACD
groups and individual agents.
These real-time displays show the supervisor what type of work the agents
are involved in, how efficiently the group is handling incoming calls, how
quickly calls are being answered, how many calls were lost, and how many
non-ACD calls have been placed and received during the requested
reporting period.
These real-time displays are updated every few seconds by the MIS
Processor. Supervisors use the MIS Processor display screen to view this
information. The following are brief descriptions of the displays available.
5-8
AGENT STATISTICS
Displays the current status of each agent within the ACD group, plus the
accumulative call-processing information for that period. Included are
number of calls waiting, longest call waiting, calls handled, average talk
time, average after-call work time, average handling time (talk plus aftercall work time), available time, auxiliary-work time (non-ACD), number of
non-ACD calls originated and received, and productivity percentage. The
display will show the totals of each agent’s statistics and will give the group
statistics, including the group-productivity percentage, and a warning if the
service level of the group is falling below acceptable levels.
AGENT STATUS
Displays the current availability of each agent within the ACD group.
Included will be the agent’s ACD ID number, agent’s name, current status,
and work unit code, if used.
GROUP TRAFFIC
MONITOR
Displays real-time statistical information used by the supervisor in
evaluating ACD staffing requirements. Included are: total calls offered,
answered, overflowed, and lost; service-level percentage, average speed
of answering, maximum delayed call (in seconds), current calls waiting;
number of manned, busy, available, and unavailable stations. There are
three warning messages used with this display to indicate when the
service level for a group is falling below the acceptable levels (e.g., service
quality is low, bad, or unacceptable).
SYSTEM STATUS
Displays accumulative totals for whichever ACD groups are allowed to the
supervisor for viewing. Included for each group are overall service level
percentage; total numbers of calls offered to the group, calls answered,
calls overflowed to another group, calls lost (offered but not answered),
calls delayed before answered; average talk, handling, and delayed times;
total current number of calls waiting to be answered; the maximum number
of calls waiting at one time; the longest time (in seconds) that a call waited
to be answered.
MIS REPORTS
STRATA
ACD/MIS FEATURES
OVERVIEW
A number of reports are available to the supervisor which provide
information and statistics on individual agents, ACD groups, or the system
status over a selectable period of time. Each report can be run for periods
of 30 or 60 minutes, shift, daily, weekly, monthly, and annually. The top of
each report will indicate the exact time frame that has been used to
compile the report. The end of each report will show an overall total (or
average) of each item on the report for quick reference. The following
briefly describes the purpose and contents of each report.
AGENT
PERFORMANCE
Provides call processing and after-call-activity information for all agents
within an ACD group. This repor t can be used for evaluating the
performance of each agent in relation to other agents in the group.
Included on the report are:
AGENT STATISTICS
DELAYED CALL
*
Agents’ ID numbers and names.
*
Total login times.
*
Number of ACD calls handled.
*
Average ACD talk, work-handling times, available times, auxiliarywork times.
*
Agents’ productivity percentages.
*
Numbers of station (non-ACD) calls received and originated.
*
Average length of station (non-ACD) calls.
This report summarizes the performance of individual agents. The
information regarding the agent will include:
*
Name and ID number, ACD group number.
*
Productivity percentage, number of calls per hour, number of work
unit codes entered, number of supervisor assistance calls.
*
Total login time, talk time, after-call work time, available and
unavailable time.
*
Number of calls received and originated, and average length of calls.
Provides a summary of all calls offered to a group vs. totals and
percentages of calls handled, calls delayed, and percentages of calls
answered within predefined time increments. This information can be
compared to other reports, such as Agent Statistics and System Status
Reports, to see if agents are working efficiently, and if staffing is adequate.
5-9
MIS Reports
ACD/MIS FEATURES
GROUP OVERFLOW
INCOMING CALL
DURATION
STRATA
Overflow information is used to determine under-staffing and over-staffing
conditions. This report summarizes the calls to the group and displays
primary and secondary traffic for comparison purposes. Included on the
report are:
*
ACD group number.
*
Number of calls offered.
*
Percentage of calls handled, lost, and overflowed to another group.
Provides call duration statistics for a specified ACD group. This report is
useful in determining staffing requirements and modifying acceptable
service levels for each group. Information included is:
*
Average duration of calls.
*
Longest single-call duration.
*
Percentage of calls answered within predefined time periods (in
seconds).
LOST CALL
Provides a summary of calls that were disconnected before being
answered. Percentages will be calculated based on 13 time intervals
(defined by the System Administrator for each group). This information is
useful in determining waiting periods before delay announcements should
be given, or when to overflow ACD calls into another group.
SUPERVISOR GROUP
Provides call processing and after-call activity information for ACD groups.
The report contains similar information to the Agent Performance report
except that instead of the report detailing each agent’s statistics, the report
will show group totals based on the time frame requested. Daily reports
reflect each hour in the day. Monthly reports reflect each day in the month.
Yearly reports reflect each month in the year.
SYSTEM STATUS
Summarizes the call handling characteristics of a group during the current
report interval. Statistics include:
5-10
*
Number of calls offered, answered, overflowed, and lost.
*
Average talk time, after-call time, and handling time.
*
Number of calls delayed (held in queue).
*
Service level percentage.
*
Average and maximum delay time.
*
Maximum number of calls in queue at one time.
*
Number of agents required to handle current group traffic and
maintain the defined quality level.
MIS Reports
STRATA
ACD/MIS FEATURES
WORK UNIT
Work Unit codes are established by each customer to represent types of
call activities that an agent may be involved in. These two-digit codes are
entered from the agent’s telephone dial pad during an ACD call. This
information will help with modifying the distribution of particular types of
calls for more efficient handling. The information shown includes:
*
Total number of calls handled per work unit.
*
Average time spent per work unit on talking, in after-call work,
handling, and in auxiliary work.
5-11
DK24/56/96 Release 4 Features
2000-Series Digital Telephones
Issue 4, September 1992
Section 100-002-600
Table of Contents
STRATA
DK RELEASE 4/2000 SERIES DIGITAL TELEPHONES
PAGE
Introduction ......................................................................................................................................
FEATURES
6-1
PAGE
Automatic Hold.................................................................................................................................
Busy Station Transfer/Ringing..........................................................................................................
LCD—Feature Prompting with Soft Key Operation..........................................................................
User Programmable Feature Buttons ..............................................................................................
6-2
6-3
6-4
6-6
2000-SERIES DIGITAL TELEPHONES
10-button Telephone with Handsfree Answerback...........................................................................
10-button Speakerphone with LCD..................................................................................................
20-button Speakerphone .................................................................................................................
20-button Speakerphone with LCD..................................................................................................
60-button Digital DSS Console ........................................................................................................
6-7
6-7
6-7
6-8
6-14
FIGURE LIST
FIGURE
SUBJECT
PAGE
2000-Series Digital Telephone Diagram ..........................................................................................
Digital DSS Console ........................................................................................................................
6-7
6-15
i
Introduction
STRATA
DK RELEASE 4 / 2000 SERIES DIGITAL TELEPHONES
This supplement is an update to the STRATA Feature Description Manual
originally issued September, 1991. Place this new section in your existing
manual to provide new product information pertaining to STRATA DK.
STRATA Se and VIe are not affected by this supplement.
The updated information describes the new features brought by the
Release 4 version of STRATA DK24/56/96.
■ Automatic Hold
■ Busy Station Transfer/Ringing
■ LCD Feature Prompting with Soft Key Operation
■ User Programmable Feature Buttons
It also contains information about the new 2000-series Digital Key
Telephones.
■ 10-button Telephone with Handsfree Answerback
■ 10-button Speakerphone with LCD
■ 20-button Speakerphone
■ 20-button Speakerphone with LCD
■ 60-button DSS Console
Refer to recent sales bulletins for additional information about the release
of these new products.
Product Line Strategy:
The Release 4 version takes the place of both Release 2 and Release 3 in
the STRATA DK product line. Release 4 has all the features of Release 3
plus more. The Release 4 processor is available at the same price as the
Release 2 processor providing greater capabilities and value.
The Release 4 processor (PCTU4) becomes the standard processor for
the DK24 as well as the DK56 and DK96. The PCTUS will no longer be
offered because of the cost effective pricing of Release 4.
STRATA DK Release 4 uses the same KSU cabinetry as previous
versions. All existing CO line, station and option PCBs are interchangeable
with both old and new versions. The only new hardware involving Release
4 systems is the new PCTU4 processor PCB and the new Digital Door
Phone Control Box, DDCB.
The 2000-series telephones replace the 1000-series telephones in the
Toshiba product line. They are designed and priced to become the
telephone of choice for STRATA DK and PERCEPTIONe&ex systems.
They can be mixed with 6500-series electronic and/or standard phones all
on the same system. They will also be upwardly compatible with
PERCEPTION 4000 systems in the future. The 6500-series will continue
to be offered and supported by all STRATA and PERCEPTION systems.
6-1
Automatic Hold
STATION FEATURES
SYSTEM AVAILABILITY
DESCRIPTION
STRATA
Standard on Strata DK24/56/96 Release 4 systems.
Each station can be individually set in programming for either Auto Hold or
Auto Release of an existing call when another incoming call is answered.
Auto Hold automatically places an existing CO line or intercom call on hold
when another incoming call is answered.
Auto Release automatically releases an existing CO line or intercom call
when another incoming call is answered.
Both Auto Hold and Auto Release can be overridden by pressing the
Release or Hold button, respectively, before answering another incoming
call.
BENEFITS
6-2
The customer can choose whichever is most efficient for their business, on
an individual station basis. Auto Hold saves time in call splitting
applications in which users want to switch back and forth between two
calls, particularly for the busy DSS operator. Auto Release saves time in
heavy call answering applications in which users want to disconnect from
a call they are finished with and answer the next call simultaneously.
Busy Station Transfer/Ringing
STRATA
STATION FEATURES
SYSTEM AVAILABILITY
Standard feature, programmable by station, on Strata DK24/56/96
Release 4 systems.
DESCRIPTION
Digital and electronic telephones, programmed with this feature, will ring
and provide ringback even when they are busy on another call. This is
important to voice mail and auto attendant applications, in which incoming
calls are often transferred from the auto attendant to busy stations,
especially the DSS station. It prevents outside callers from being sent back
to the auto attendant or voice mail after already making their choice from
the auto attendant or voice mail greeting.
When either an internal caller or auto attendant transfers an external call
to a busy telephone assigned with this feature, they hear ring back tone,
not busy tone. The called, busy telephone will ring with a muted tone, and
its applicable CO line or INT LED will flash in synchronization with ringing.
Both the called party and the calling party must be programmed for this
feature. If one is not, normal operation will occur.
To answer the incoming call, the called party can either transfer, release,
or place the current call on hold before pressing the button associated with
the flashing LED. Or, if Auto Hold is programmed for that station, the user
just presses the button of the new call and the existing call is held
automatically. Otherwise, the transferred call will camp-on after ringing and
not being answered. If the called station is an LCD telephone, it will show
which CO line is camped-on. Called stations can continue to operate other
features in the normal way. If called while idle, these stations will ring as
normal.
Any number of electronic and digital telephones can be individually
programmed with this feature. Busy Station Ringing does not operate on
standard telephones.
BENEFITS
Busy Station Transfer Ringing helps ensure that important calls are
answered more efficiently. It reduces caller frustration by preventing them
from looping back and forth from the auto attendant or voice mail without
talking to anyone.
This feature may also have applications for stations needing to get through
to a busy answering position or message center without getting a busy
signal.
6-3
LCD–Feature Prompting with Soft Key Operation
STATION FEATURES
STRATA
SYSTEM AVAILABILITY
Standard on all Strata DK24/56/96 Release 4 systems, which have LCD
telephones.
DESCRIPTION
Feature access is made easier with feature prompting instructions
appearing on the LCD. Station users do not have to use or remember
access codes or operational sequences to access commonly used
features. While on a call or one that is in the ring state, users can access
these features by pressing one of the soft keys that correspond to labels
displayed on the LCD. Some displays prompt users to dial a station or
telephone number. As a call progresses, the labels change to provide the
most logical options allowed by the user’s class of service.
The example below shows a typical sequence of soft key LCD prompts
which will display if soft keys are enabled while you are using the
Conference feature. Grey is used to indicate which button would be
pushed in each step of the Conferencing sequence.
1. While talking on a CO line, the TRNS, CONF, and PGE soft keys
appear:
TALK ON L I NE 7
T RNS CON F
Mode
2.
Page
PGE
Scroll
After pressing the button under CONF soft key (CONFERENCE), the
following display will appear. In this example, you would press the
STA. (STATION) soft key to conference to another station.
L I NE OR S TA T I ON?
L I NE
Mode
3.
STA
Page
RTRN
Scroll
The soft key feature will prompt you to dial the station number that you
wish to conference with. Pressing RTRN cancels the Conference
operation and returns you to the display in Step 1.
D I AL S T AT I ON NO .
RTRN
Mode
6-4
Page
Scroll
LCD–Feature Prompting with Soft Key Operation
STRATA
STATION FEATURES
Station users can still use access codes, and fixed and flexible feature
buttons, instead of the prompting/soft key mode, to access features. The
prompting/soft key feature also can be turned on and off with an access
code. When soft key prompting is turned off, the buttons otherwise used
as soft keys will function as MODE, SCROLL, and PAGE while in the idle
state.
BENEFITS
Features are much easier to use. This makes call processing quicker and
more efficient. Customers can use sophisticated features while not being
intimidated by what they may consider complex procedures. Provides
user-friendliness for initial installation, for the occasional feature user or for
the executive who is afraid of dropping a call when conferencing (or
forgets how to do it).
6-5
User Programmable Feature Buttons
STATION FEATURES
STRATA
SYSTEM AVAILABILITY
Standard on Strata DK24/56/96 Release 4 systems, with digital or
electronic telephones.
DESCRIPTION
This feature enables digital and electronic telephone users to program
their own flexible buttons to perform sequences of operation. This is done
by enabling the speed dial function to dial features as well as station
numbers or outside telephone numbers.
As many as 20 digits can be stored on a button, and fixed feature button
functions (such as Intercom, Conference/Transfer, and Hold) can be
stored. In addition, several features can be linked together. For example, a
user can program a button to place the call on hold, access intercom and
dial a page access code, so that with one push of a button the user is
ready to make an announcement.
In addition to being stored on speed dial buttons, feature sequences can
also be stored in speed dial numbers.
BENEFITS
Access to features is simple and fast. Multi-step feature operation can be
stored and activated at the touch of one button. Users don’t have to
remember or look up how to do things, or follow prompting instructions.
Individual station users can use flexible buttons to tailor their phones even
more to fit their special needs. They can even use access codes if they do
not have buttons available.
6-6
Digital Telephones
STRATA
STATION EQUIPMENT
DESCRIPTION
The 2000-series digital telephone is pictured below. Digital telephones can
be used on DK 24/56/96 Release 3 or 4 systems, and are connected to
the DK system with a single pair modular line cord. When equipped with
an integrated data interface unit, digital telephones can transmit and
receive simultaneous voice and data.
TOSHIBA
LCD DISPLAY
HANDSET
Mode
Page
Scroll
RED/GREEN
LED INDICATORS
1
DIALPAD
ABC
DEF
2
3
GHI
JKL
MNO
4
5
6
PRS
TUV
WXY
7
8
9
LCD CONTROL
BUTTONS
FLEXIBLE FEATURE
CONTROL BUTTONS
OPER
0
MESSAGE WAITING
BUTTON AND LED
INDICATOR
Msg
MICROPHONE
ON/OFF BUTTON
AND LED INDICATOR
SPEAKER ON/OFF
BUTTON AND LED
INDICATOR
Vol
Mic
Redial
Vol
Spkr
Cnf/Trn
Hold
VOLUME UP/DOWN CONTROL BUTTONS
HOLD BUTTON
LAST NUMBER REDIAL BUTTON
CONFERENCE/TRANSFER BUTTON
Figure 5-1
2000-Series Digital Telephone Diagram
TYPES OF DIGITAL
TELEPHONES
There are four models of the 2000-series digital telephone.
10-button Telephone with
Handsfree Answerback
This telephone is equipped with a unit that allows handsfree answerback
on intercom calls only.
10-button Speakerphone with
Liquid Crystal Display (LCD)
This telephone has a full speakerphone and a 32-character alphanumeric
Liquid Crystal Display (LCD). All display functions occur automatically as
call processing proceeds. A description of the features of the LCD
telephone is found in the Station Features section of this manual.
20-button Speakerphone
This telephone has a full speakerphone, allowing two-way handsfree
conversation on both intercom and outside line calls.
6-7
Digital Telephones
STATION EQUIPMENT
STRATA
20-button Speakerphone with
LCD Display
This telephone has a full speakerphone and a 32-character alphanumeric
Liquid Crystal Display. All display functions occur automatically as call
processing proceeds. A description of the features of the LCD telephone is
found in the Station Features section of this manual.
PHYSICAL CHARACTERISTICS
Dialing Pad
The push button dialing pad on the 2000-series Digital telephones is large
and easy to use. The ideal size not only provides easier operation but
minimizes dialing errors. The push button keys generate electronic signals
that are neither DTMF nor rotary. Signals sent by the phone to the KSU
are translated by the system into DTMF or rotary dial signals as required
by the serving Central Office.
LEDs
Each of the line/feature keys on a digital phone has an associated twocolor LED. If a key is assigned to a CO/Centrex/PBX line, the LED
provides an indication of the status of that line. Green indicates the line or
intercom buttons you are using, and red indicates use by someone else.
(See the Station User Guide for a detailed explanation of LED signals.)
If a key is assigned to a feature, the LED indicates the status of the
feature. For example, the LED associated with the “Do-Not-Disturb” key
lights when the DND feature has been activated on the station.
LEDs are also associated with three of the six dedicated feature keys. On
the “Msg” key, a lighted LED indicates that a message is waiting for the
station. The “Spkr” LED indicates the on/off status of the speaker or
background music. The “Mic” LED indicates the on/off status of the
station’s microphone.
Volume Controls
Two electronic volume control buttons are conveniently located below the
dialing pad on the 2000-series digital telephone. These keys adjust all
volume functions of the telephone including the ring, speaker, handset,
and muted tone burst levels.
Modular Handset and Line Cords
A digital telephone is equipped with a modular handset and line cord, and
is connected to the system via 1-pair wiring.
Optional Hardware
A digital telephone can be upgraded with the integrated data interface unit
(PDIU-DI2), which enables it to transmit and receive simultaneous voice
and data. The PDIU-DI2 replaces the standard base of the digital
telephone, with a unit of the same size and shape.
To receive Off-Hook Call Announce, a digital telephone must be equipped
with an DVSU upgrade assembly, which is installed in the base of the
telephone. No special equipment is required for digital telephones to
originate Off-Hook Call Announce. (See “Off Hook Call Announce” in the
Station Features section of this manual for further details.)
To have a loud ringing bell and/or a modular headset, a digital telephone
must be equipped with the Headset Control Unit (HHEU2) upgrade
assembly. The HHEU2 mounts inside the telephone, providing a headset
6-8
Digital Telephones
STRATA
STATION EQUIPMENT
jack and an interface to an external speaker amplifier (HESB) for a loud
ringing bell. A HESC-65A cable is required to connect the telephone
(HHEU2) to the external speaker (HESB).
A digital telephone that has been upgraded with a data interface unit
(PDIU-DI2) cannot be wall mounted or upgraded with the DVSU for OffHook Call Announce. The data interface unit can coexist with the HHEU2
for a headset or a loud bell, which was not possible with the previous DKT1000 digital telephone.
Color
All digital telephones come in a stylish charcoal gray color with a nonglare, matte finish.
Distance from KSU
A digital telephone set can be up to 1000 feet from the KSU. This may
vary according to the type of wiring used. A local external power supply
may be used to ensure 1000 feet with options.
Mounting
Hearing Aid Compatible
Memo Tray
A digital telephone can be wall mounted, unless the set has
been upgraded with a data interface unit.
All digital telephones are hearing aid compatible.
A memo tray slides out from the bottom front of the telephone, and can
hold an easy to read directory sheet.
6-9
Digital Telephones
STATION EQUIPMENT
STRATA
BUTTON
ASSIGNMENTS
FIXED BUTTONS
All digital telephones are equipped with six permanently dedicated feature
buttons, called fixed buttons. These six buttons are used for the following
functions:
Spkr
(Speaker On/Off button with LED indicator)
Turns the speaker on and off. In on-hook dialing, can pick up line or hang
up.
Mic
(Microphone button with LED indicator)
Cuts off the microphone during speakerphone operation for private office
conversation.
Cnf/Trn
(Conference and transfer button)
Used to set up conference calls and to transfer calls.
Hold
(Hold button)
Places an outside or intercom call on hold.
Msg
(Message waiting button with LED indicator)
The LED lights to indicate a message waiting. Push button to retrieve
message.
Redial
(Last Number Redial button)
Redials the last number dialed from the station.
FLEXIBLE BUTTONS
The digital telephones also have either 10 or 20 line/feature buttons. One
of these buttons is usually assigned to the intercom function. The other 9
or 19 buttons can be assigned to a CO/PBX line or used as feature
buttons.
CO/PBX line keys
All 10 buttons on a 10-button set or 20 buttons on a 20-button set can be
assigned as CO/PBX keys. If the set is programmed for Automatic OffHook Selection to intercom, all keys could be used.
Any of these buttons can be assigned as a pooled line button. A pooled
line button allows a group of CO lines to “appear” under one button. Up to
four pooled line buttons per CO line group can be assigned at each
telephone. (See “Pooled Line Buttons” in the Station Features section of
this manual.)
Feature Activation Buttons
All 10 buttons on a 10-button set or 20 buttons on a 20-button set can be
assigned as feature buttons. Digital telephones can have the following
features assigned to buttons on Strata DK systems:
■
■
■
■
■
6-10
Account Code
Alarm
All Call Voice Page
Alphanumeric Messaging
Automatic Busy Redial
Digital Telephones
STRATA
STATION EQUIPMENT
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
Automatic Callback
Background Music (on/off)
Call Forward Busy
Call Forward Busy/No Answer
Call Forward Fixed
Call Forward No Answer
Call Pickup 1 (Tenant 1)
Call Pickup 2 (Tenant 2)
Data
Data Release
Do-Not-Disturb
Door Lock 1 ~ 5
Direct Station Selection
DTMF/Rotary Signal Selector (Tone Key)
“Locked” Automatic Dialing
(assigned to system auto-dial location and used for
Centrex, CO, or PBX access codes)
Flash
Microphone Cutoff
Modem
Night Transfer 1 (Tenant 1)
Night Transfer 2 (Tenant 2)
Pause
Pause Long (1.5, 3, or 10 seconds)
Pooled Line Group (up to eight groups)
Privacy
Release
Repeat Last Number Dialed
Saved Number Redial
Speed Dial Buttons
Personal Speed Dial Buttons
Speed Dial Select (same function Repertory Dial on Se, VIe)
For ease in making key assignments, there are several standard key strip
patterns that can be programmed. Changes can then be made for the
keys on individual stations which are to be different from the standard
keystrip pattern selected for that station.
However, with the Flexible Key Assignment feature, the programmer can
define each of the 10 or 20 keys individually instead of choosing a
standard keystrip pattern and then altering it.
Any key which is not programmed for a specific feature or CO line will
remain as defined in initialization.
6-11
Digital Telephones
STATION EQUIPMENT
APPLICATIONS
STRATA
Some common applications for digital phones are:
■
■
■
■
■
■
A customer wants to transmit simultaneous voice and data, internally
or externally. See “Data Interface Unit” later in this section for details.
A customer wants to maximize outdialing efficiency for sales or
telemarketing groups by allowing them to use a PC keyboard auto
dialing program. The digital phone with an integrated data interface
unit enables use of such programs without a modem.
The customer needs handset volume control for personal comfort or to
compensate for variations in transmission quality.
Two-color LED indicators provide improved usage indication for
flexible buttons. Green indicates the line or intercom buttons you are
using, and red indicates use by someone else.
A customer wants to have the “latest and greatest” technology and
equipment, and believes that having digital telephones will best serve
the organization’s future needs.
The customer wants to maximize use of available buttons. The digital
key telephone has fixed keys for message waiting and last number
redial, freeing more flexible buttons for other functions.
10-Button Applications include:
1.
The 10-button telephone is generally used as the basic station
telephone for people who do not require one-button access to many
features.
2.
If the Pooled Line Button feature is used, 10-button telephones can
also be a cost-effective alternative to the 20-button telephone.
20-Button Applications include:
1.
The customer has a requirement for several features to be
programmed for one-button access. For example, executives may
want the convenience of one-button access to the features they use.
2.
Some customers may require several features that can be accessed
only by a button. In such a case, the 20-button phone may be needed
to provide the features. For example, features requiring button access
usually require an LED status indicator, and are listed below.
Alarm
Call Forward
Data Call
Modem
DSS Buttons
Do Not Disturb
Door Lock
DP/DTMF Mode Change
Message Waiting
Night Transfer
Pause (for speed dial)
Pause (long)
6-12
(Alarm Reset button)
(Call Frwd To:___)
(Data Call button)
(Modem button)
(DSS:____ button)
(Do Not Disturb button)
(Unlock Door button)
(Tone Dial Select button)
(Msg button)
(Night Transfer button)
(Speed Dial Pause button)
(Speed Dial Lng Pause button)
Digital Telephones
STRATA
STATION EQUIPMENT
Privacy
Privacy Release
Station Security
Saved Number Redial
(Privacy on Line button)
(Privacy Release button)
(Microphn Cutoff button)
(Save Last Number button)
3. The customer has a requirement for multiple speed dialing buttons.
Travel agents, real estate agents, purchasing managers and others
who place several calls daily to the same numbers can benefit from
having multiple automatic dialing buttons on which they can program
their most frequently called numbers for one-button access.
4. The customer wants more than 9 CO lines to appear on a station. For
example, in a company which has 14 CO lines, a 20-button telephone
at the attendant station could have appearances for all 14 CO lines.
6-13
Digital DSS Console
STATION EQUIPMENT
DESCRIPTION
STRATA
The Direct Station Select console (DSS) is a separate unit which can be
used with a digital key telephone for a dedicated answering position. The
digital DSS console is available in the same attractive charcoal gray color
and matte finish as the other digital telephones. The digital DSS console
can be used on Strata DK systems and on Perceptione&ex systems.
The digital DSS console is equipped with 60 buttons, each with an
associated two-color LED. Each button can be flexibly assigned as a CO
line appearance, a DSS button for one-touch dialing of a specific station,
or a speed dial number. Night Transfer and All Call Voice Page are
assigned to specific buttons on the DSS unit. If a button is assigned to a
CO/Centrex/PBX line, the LED provides an indication of the status of the
line. Green indicates the line or intercom buttons you are using, and red
indicates use by someone else. When assigned as a DSS button, the
adjacent LED shows busy status as red.
To dial a station, the attendant simply presses the DSS button assigned to
that station. It is not necessary to access an intercom line and dial the
station number. The connection is made via a DKT station associated with
the DSS console.
The Strata DK24, DK56, and DK96 can support four DSS consoles. The
DSS consoles are supported in the KSU by the Digital Telephone Interface
Unit (PDKU). Each digital DSS console requires only one station port on a
PDKU; one PDKU can only support one DSS console.
Digital DSS consoles can be used with any type of DKT station. However,
it is helpful to an attendant if a 20-button LCD set is installed with the DSS
unit, since the LCD will identify recalling stations, unanswered CO lines,
etc.
APPLICATIONS
1. High volume of incoming calls
When a business has a high volume of incoming calls to a central
answering point, a DSS console speeds call processing and makes it
efficient. The DSS gives the attendant instant information on the busy
status of all extensions, and enables quick, one-touch dialing of a
station.
2. Attendant screening of calls
Some businesses may not have a high volume of incoming calls, but
do require the attendant to spend more time on each call. For
example, some businesses want the attendant to screen all calls and
announce the caller to the called party. Screening takes additional
time, but the DSS console enables the call to be processed more
quickly once it has been screened.
3. Tenant Service
In tenant service, any combination of the four DSS consoles can be
used. For example, each tenant could have one main DSS position
and one backup DSS position. Or, one tenant could have two DSS
consoles while the other had only one.
6-14
Digital DSS Console
STRATA
STATION EQUIPMENT
TOSHIBA
209
219
229
239
249
Night 1
208
218
228
238
248
All Call
207
217
227
237
247
257
206
216
226
236
246
256
205
215
225
235
245
255
204
214
224
234
244
254
203
213
223
233
243
253
202
212
222
232
242
252
201
211
221
231
241
251
200
210
220
230
240
250
Figure 5-2
Digital DSS Console
6-15
Digital DSS Console
STATION EQUIPMENT
FEATURES
ALL CALL VOICE PAGE
STRATA
Here are some examples of commonly used DSS console features:
DESCRIPTION: One specific button on the DSS console can be
programmed as the All Call Voice Page button (AC) and allows the
attendant to voice page all of the DKT and EKT speakers in the system
simultaneously. If external page is desired with All Call Page, a user
programmable button can be set up to dial Intercom + 3 9.
BENEFITS: This feature gives the attendant a way to reach an employee
when the employee is not at his or her desk. The customer has some
assurance that if the employee is in the building, he or she can be found
when necessary.
AUTOMATIC HOLD
DESCRIPTION: A call on a CO/PBX line is automatically placed on hold
when the attendant presses a button for a specific station. The attendant
does not have to put the call on hold before pressing the button.
BENEFITS: Automatic Hold saves time for the attendant by providing “one
button” operation for two functions: 1) putting the caller on hold and 2)
dialing the station number. It makes the process of call notification more
efficient, and allows the attendant to give better service to callers.
FLEXIBLE DSS BUTTONS
DESCRIPTION: Buttons on the DSS buttons can be programmed as:
All Call Page Key (Key 59 only)
Night Transfer 1 or 2 (Key 60 only)
CO Line Appearance (any key)
DSS Button (any key)
Personal or System Speed Dial Button (any key)
BENEFITS: The DSS buttons can be configured to meet the specific
needs of each customer.
NIGHT TRANSFER BUTTON
DESCRIPTION: One button on the DSS can be programmed as a Night
Transfer (NT1 or NT2) key. This button is used to put the system ringing in
“DAY”, “DAY2” or “NIGHT” mode. (See “Night Transfer” in the System
Features section for details about ringing modes.) If the system is installed
in tenant service, each tenant has independent control of night transfer for
its lines. Tenant 1 uses the “NT1” button, and Tenant 2 uses the “NT2”
button.
BENEFITS: With Night Transfer, incoming calls can ring at stations other
than the console, can ring over an external paging system, or can ring to
an answering machine when the attendant is not available. The customer
has assurance that calls can be answered at all times.
6-16
Digital DSS Console
STRATA
VOICE OR TONE SIGNALING
STATION EQUIPMENT
DESCRIPTION:The DSS may be programmed for tone or voice signaling
preference, independent of how the system is programmed. As with all
stations, the attendant can choose the alternate mode by dialing a “1”
following the station number.
BENEFITS: This feature gives flexibility to the system, and allows the
attendant to use the more efficient voice signaling, even if the system is
programmed for tone signaling.
6-17
Index
Index
STRATA
A
1A2 Key System Interface 3-1
Account Codes 3-2
Alarm Sensor 3-4
Alternate Point Answer 3-5
Amplified Conference 3-6
Automated Attendant 3-7
Automatic Busy Redial 4-1
Automatic Call Distribution 5-1
Automatic Callback (Intercom)
4-2
Automatic Hold 6-2
Automatic Hold/Automatic
Release (Hold/Split) 3-8
Automatic Hold Recall 3-9
Automatic Off-hook Line
Selection 4-3
Automatic Release from Hold
3-10
Automatic Station Relocation
3-11
Auxiliary Device Interface 3-13
B
Background Music with Station
Control 3-14, 4-4
Busy Lamp Field (BLF)
Indication 4-29
Busy Override Tone 4-5
Busy Station Ringing 3-15
Busy Station Transfer/Ringing
6-3
C
Call Forward 4-6, 4-32
Call Park 4-8
Call Pickup 4-9
Call Transfer with Camp-on 4-10
Centrex/PBX Compatibility 3-16
Centrex/PBX Feature Buttons
4-11
Centrex Ringing Repeat 3-17
CO Line Call Pickup Groups
3-18
CO Line Groups 3-19
CO Line Queuing 3-20
Conferencing 3-21
Credit Card Calling ("0+" Dialing)
3-23
Updated—September 1992
D
Data Switching 2-12, 3-24
Delayed Ringing 3-25
Direct Inward System Access
(DISA) 3-26
Direct Station Selection (DSS)
Buttons 2-19, 2-23, 4-12
Distinctive CO Line/Intercom
Ringing 3-27
Distinctive LED Indicators 2-2,
2-8, 4-13
Distinctive Station Ringing 4-14
Do Not Disturb 4-15
Do Not Disturb Override 4-16
Door Lock Control 3-28
Door Phones 2-14, 3-29
DP/DTMF Mode Change (Tone
Button) 4-17
DSS Console 2-19, 2-23, 3-30
DTMF and Dial Pulse CO Line
Compatible 3-31
DTMF Signal Time Continuous
3-32
DTMF Signal Time Setting 3-33
Dual FCC Registration 3-34
E
Exclusive Hold 4-18
Executive Override (Break-in)
4-19
External Amplified Speaker 3-35
F
Feature Availability Chart 1-3
Feature Prompting 4-37
Flash Button 4-20
Flexible Button Assignment 3-36
Flexible Intercom Numbering
3-38
Flexible Line Ringing
Assignment 3-39
Flexible Slot Assignment 3-40
H
Handsfree Answerback on
Intercom 4-21
Hearing Aid Compatible 4-22
L
Least Cost Routing 3-41
LED Indicators 2-2, 2-8, 4-13
Liquid Crystal Display Features
4-23
Alphanumeric Messaging 4-23
Busy Station Messaging 4-24
Called Station Messaging
4-25
Calling Station Messaging
4-26
Remote/Group Station
Messaging 4-27
Auto Callback Number Display
4-28
Busy Lamp Field (BLF)
Indication 4-29
Call Duration Display 4-31
Call Forward Source/
Destination Display 4-32
Calling/Called Number Display
4-33
Clock/Calendar Display 4-34
CO Line Identification 4-35
Dialed Number Display 4-36
Feature Prompting with Soft
Key Operation 4-37, 6-4
Intercom Name/Number
Display 4-38
Message Waiting Station
Display 4-39
Recalling Station Identification
4-40
Speed Dial Memo Directory
Dialing 4-41
Station Identification 4-42
Timed Reminders 4-43
Live System Programming 3-42
M
Memory Protection 3-43
Message Waiting 3-44, 4-39,
4-44
Message Waiting/Flash 4-44
Microphone Control Button 4-45
MIS Displays 5-8
MIS Reports 5-9
Modular Handset and Line
Cords 4-46
Modular Headset 4-47
Multiple Simultaneous Handsfree Intercom Paths 3-45
Music-on-Hold Interface 3-46
Music-on-Hold Source 3-47
Index-1
INDEX
N
Night Ringing Answer Code
3-48
Night Ringing Over External
Page 3-49
Night Ringing Over Selected
Page Zones 3-50
Night Transfer (Day/Night
Modes) 3-51
Non-blocking Dialing 3-52
O
Off-hook Call Announce 4-48
Off-premises Line 3-53
Off-premises Station 3-54
On-hook Dialing 4-49
Outgoing Call Restriction 3-55
P
Paging
All Call Voice Page 3-56
External Page Interface 3-57
External Zone Paging 3-58
Group Paging 3-59
Pooled CO Line Buttons 3-37,
3-60, 4-50
Pooled CO Lines 3-60
Power Failure Transfer 3-61
Privacy Button 3-36, 3-37, 3-62,
4-51
Privacy Release Button 3-36,
3-37, 3-62, 4-52
Privacy/Non-privacy Option 3-62
Privacy Override 4-53
Private CO Lines 4-54
Push-button Dialing 4-55
R
Relay Service—External Page/
Door Lock Relay 3-63
Relay Service—Night/Hold
Relay 3-64
Release Button 3-37, 4-56
Remote Administration/
Maintenance 3-65
Remote Retrieval of Held Calls
4-57
Repeat Last Number Dialed
4-58
Ringing Line Preference 4-59
Index-2
STRATA
S
Saved Number Redial 3-36,
4-60
Soft Keys 4-37
Speed Dial Buttons 4-61
Station Availability Chart 2-1
Station Equipment Description
and Application 2-1
6500-series Electronic
Telephones 2-2
1000-series Digital Telephones
2-8
2000-series Digital Telephones
6-7
Data Interface Units 2-12
Door Phones 2-14
Standard Single Line Telephones 2-16
Voice Mail and Other Devices
2-18
DSS Consoles 2-19, 2-23, 6-14
Station Features 4-1
Station Hunting 3-66
Station Message Detail Recording
(SMDR) 3-67
Station Speed Dial 4-62
System Battery Back-up 3-69
System Capacities Chart 1-2
System Features 3-1
System Programming through
Station 3-70
System Speed Dial 3-71, 4-61
U
User Programmable Feature
Buttons 4-65, 6-6
V
Voice Mail Interface 2-18, 3-82
Voice or Tone Signaling 3-83
W
Wall or Table Mounting 3-84
T
Tandem CO Line Connections
(Trunk-to-Trunk) 3-73
Tenant Service 3-74
TIE Lines 3-75
Timed Reminder 4-43, 4-63
Toll Restriction 3-76
Toll Restriction Override Codes
3-78
Toll Restriction Override Code
Revision 4-64
Toll Restriction Override by System
Speed Dial 3-79
Transfer Privacy 3-80
Traveling Class of Service 3-81
Updated—September 1992
Item Number: 4 0 2 7 0 11

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