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MEGApix ®
2.1MP/1080p
30X PTZ
IP c
amera
DWC-MPTZ230XTW
User’s Manual
Ver. 10 /21
Before installing and using the camera, please read this manual carefully.
Be sure to keep it handy for future reference.
Safety Information
CAUTION
RISK OF ELECTRIC SHOCK.
DO NOT OPEN.
CAUTION :
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK) NO USER SERVICEABLE
PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
Warning
This symbol indicates that dangerous voltage consisting of a risk of electric shock is present within this unit.
WARNING
To prevent damage that may result in fire or electric shock hazards, do not expose this appliance to rain or moisture.
WARNING
1. Be sure to use only the standard adapter that is specified in the specification sheet. Using any other adapter could cause fire, electrical shock, or damage to the product.
2. Incorrectly connecting the power supply or replacing the battery may cause an explosion, fire, electric shock, or damage to the product.
3. Do not connect multiple cameras to a single adapter.
Exceeding the capacity may cause excessive heat generation or fire.
4. Securely plug the power cord into the power receptacle. An insecure connection may cause fire.
5. When installing the camera, fasten it securely and firmly. A falling camera may cause personal injury.
6. Do not place conductive objects (e.g. screwdrivers, coins, metal items, etc.) or containers filled with water on top of the camera. Doing so may cause personal injury due to fire, electric shock, or falling objects.
7. Do not install the unit in humid, dusty, or sooty locations. Doing so may cause fire or electric shock.
8. If any unusual smells or smoke come from the unit, stop using the product. Immediately disconnect the power source and contact the service center. Continued use in such a condition may cause fire or electric shock.
9. If this product fails to operate normally, contact the nearest service center. Never disassemble or modify this product in any way.
10. When cleaning, do not spray water directly onto parts of the product. Doing so may cause fire or electric shock.
Precaution
This exclamation point symbol is intended to alert the user to the presence of important operating and maintenance
(servicing) instructions in the literature accompanying the appliance.
Precaution
Operating
• Before using, make sure the power supply and all other parts are properly connected.
• While operating, if any abnormal condition or malfunction is observed, stop using the camera immediately and contact your dealer.
Handling
• Do not disassemble or tamper with parts inside the camera.
• Do not drop the camera or subject it to shock or vibration as this can damage the camera.
• Clean the clear dome cover with extra care. Scratches and dust can ruin the quality of the camera image.
Installation and Storage
• Do not install the camera in areas of extreme temperature, exceeding the allowed range.
• Avoid installing in humid or dusty environments.
• Avoid installing in places where radiation is present.
• Avoid installing in places where there are strong magnetic fields and electric signals.
• Avoid installing in places where the camera would be subject to strong vibrations.
• Never expose the camera to rain or water.
1
Important Safety Instructions
1. Read these Instructions. - All these safety and operating instructions should be read before the product is installed or operated.
2. Keep these Instructions. - The safety, operating and use instructions should be retained for future reference.
3. Heed all warnings. - All warnings on the product and in the operating instructions should be adhered to.
4. Follow all instructions. - All operating and use instructions should be followed.
5. Do not use this device near water. - For example: near a bathtub, washbowl, kitchen sink, laundry tub, in a wet basement; near a swimming pool; etc.
6. Clean only with a dry cloth. - Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners.
7. Do not block any ventilation openings. Install following the manufacturer’s instructions. - Slots and openings in the cabinet are provided for ventilation, to ensure reliable operation of the product and to protect it from overheating. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surfaces.
This product should not be placed in a built-in installation such as a bookcase or rack unless proper ventilation is provided and the manufacturer’s instructions have been adhered to.
8. Do not install near any heat sources such as radiators, heat registers, or other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for the replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Use only with cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
13. Unplug this apparatus during lightning storms or when unused for long periods.
14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
Disposal of Old Appliances
1. When this crossed-out wheel bin symbol is attached to a product it means the product is covered by the European Directive 2002/96/EC.
2. All electrical and electronic products should be disposed of separately from the municipal waste stream per laws designated by the government or the local authorities.
3. The correct disposal of your old appliance will help prevent potential negative consequences for the environment and human health.
4. For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, or the shop where you purchased the product.
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
2
Table of Contents
Introduction
Product and accessories..................................................................................................................................................................
4
Parts identification............................................................................................................................................................................
5
Installation
Disassemble the camera............................................................................................................................
.
....................................
6
Factory reset ....................................................................................................................................................
..
..................................
6
Installation...
....................................................................................................................................................
.
...................................
.7
Cabling.............................................................................................................................................................
.
..................................
.
12
Managing the SD card ...............................................................................................................................
.
..................................
..1
4
Network Setup
DW IP finder.............................................................................................
..
........................................................................................
15
Web Viewer
Login to the camera.......................................................................................................................................................................1
6
GUI overview.....................................................................................................................................................................................1
7
Camera Settings
Settings > Video and audio setup.............................................................................................................................................
1 9
Settings > Camera setup > Image adjustment.....................................................................................................................2
7
Settings > Camera setup > Exposure settings......................................................................................................................2
8
Settings > Camera setup > Day and night settings............................................................................................................2
9
Settings > Camera setup > Backlight settings......................................................................................................................
30
Settings > Camera setup > White Balance settings............................................................................................................
31
Settings > Camera setup > Image enhancement settings...............................................................................................
32
Settings > Camera setup > Video enhancement.................................................................................................................
33
Settings > Network setup.............................................................................................................................................................
34
Settings > Trigger action setup..................................................................................................................................................
45
Settings > Event setup..................................................................................................................................................................4
9
Settings > Record setup............................................................................................................................................................
.
...
54
Settings > Security setup..............................................................................................................................................................
60
Settings > PTZ setup .......
.
.........
..
...................
...............................................................................................
................................
.
67
Settings > System setup > System information...................................................................................................................
68
Settings > System setup > Configuration backup ...............................................................................................................
70
Settings > System setup > Firmware.......................................................................................................................................
71
Settings > System setup > Date and time..............................................................................................................................
72
Settings > System setup > DST..................................................................................................................................................
73
Settings > System setup > Users...............................................................................................................................................
74
Settings > System setup > System log....................................................................................................................................
75
Settings > System setup > Factory reset................................................................................................................................
76
Settings > System setup > Restart............................................................................................................................................
7 7
Settings > System setup > System open source license..................................................................................................
7 8
Network setup guides...............................................................................................................................
79
FAQs............................................................................................................................................................
8 6
Dimensions.................................................................................................................................................
8 7
Specifications.............................................................................................................................................
8 8
Warranty.....................................................................................................................................................
8 9
Limits and exclusions................................................................................................................................
90
Introduction -
Product & Accessories
Camera
SI
PA
K
DE
SI
P
Desi-Pack
(Moisture Absorber)
Quick Manual PoE Injector
Star Wrench Terminal Block Absorber Guide
4
Introduction -
Part Name
Mounting Accessory (sold separately)
Mount Cover
PTZ Base
IR LEds
5
Installation -
Disassemble the camera
Before installing your camera, you have to read the following cautions.
1. The mounting surface must bear five times the weight of your camera.
2.
3.
4.
Do not let the cables get caught in improper places or the electric line cover be damaged. This may cause a breakdown or fire.
Before the installation, remove the lens protection cap and tape.
Install the moisture packet in the base of the camera module. a. Remove the moisture absorber from the packaging. b. Place the moisture absorber under the camera’s lens module as shown in the picture below.
ESI
DES
I P
NOTE: The camera will generate enough heat to dry moisture during operation. In most cases it will not need the moisture absorber for more than the first day. In cases where the camera can experience a moisture issue, users must keep the moisture absorber in the camera. The moisture absorber has an approximately 6-month life cycle, varying depending on the environment.
WARNING: It is highly recommended that you install the moisture absorber when mounting the camera. The moisture absorber prevents moisture from being captured inside the camera's housing, which may cause image performance issues and damage the camera.
5. The camera requires a mounting accessory, sold separately, to complete the installation. Using the accessory’s mounting template, mark and drill the necessary holes in the mounting surface.
Resetting the camera: To reset the camera, press the reset button in the control board at the base of the camera. Pressing the button for five (5) seconds will initiate a camera-wide reset of all the settings, including the network settings.
6
Installation -
Installation
1. Install the mounting accessory (sold separately) to the mounting surface according to the installation guide. See the next pages for mounting accessories installation instructions.
2. Pass wires through the mounting bracket.
3. Connect the camera’s base into the mounting accessory’s neck, and secure using the screws on the side of the mounting accessory neck.
4. Open the camera’s base by rotating the base clockwise to the unlock position. Make sure the camera’s safety wire is connected between the camera base and the camera module.
UNLOCK LOCK
5. Connect all wires to the camera. See STEP 2 and STEP 4 for more information.
6. Attach the camera’s body to the base and mounting accessory by rotating the base counter-clockwise to the lock position.
7. Place the dome on the camera module by securing the screws at the base of the dome.
8. Remove the protection film when the installation is complete.
7
Installation -
Installation - ceiling mount bracket
1. Using the mounting template or the accessory itself, mark and drill the necessary holes in the mounting surface.
2. Use the included screws and anchors to secure the ceiling mount to the mounting surface.
3. Pass wires through the mounting bracket.
4. Connect the camera’s base into the ceiling mount’s neck, and secure using the screws on the side of the neck.
5. Open the camera’s base by rotating the base clockwise to the unlock position. Make sure the camera’s safety wire is connected between the camera base and the camera module.
UNLOCK LOCK
6. Connect all wires to the camera. Please refer to the camera’s QSG for cable management.
7. Attach the camera’s body to the base by rotating the base counterclockwise to the lock position.
8. Place and secure the camera dome cover using the screws at the base of the dome.
9. Remove the protection film when the installation is complete.
NOTE: See the QSG for the mounting accessory for more information.
8
Installation -
Installation - wall mount bracket
1. Using the mounting template or the accessory itself, mark and drill the necessary holes in the mounting surface.
2. Use the included screws and anchors to secure the wall mount to the mounting surface.
3. Pass wires through the mounting bracket. Use the star wrench to open the compartment between the wall mount and junction box.
4. Connect the camera’s base into the wall mount’s neck, and secure using the screws on the side of the neck. Use the hexagonal wrench to secure the screws in place.
5. Open the camera’s base by rotating the base clockwise to the unlock position. Make sure the camera’s safety wire is connected between the camera base and the camera module.
UNLOCK LOCK
6. Connect all wires to the camera. Please refer to the camera’s QSG for cable management.
7. Attach the camera’s body to the base by rotating the base counter-clockwise to the lock position.
8. Place and secure the camera dome cover using the screws at the base of the dome.
9. Remove the protection film when the installation is complete.
NOTE: See the QSG for the mounting accessory for more information.
9
Installation -
Installation - flush mount
PREPARE THE FLUSH MOUNT FOR INSTALLATION
1. Detach the magnetic cover from the mount base.
2. Remove the three (3) screws to disconnect the mounting plate from the mounting base.
When using the flush mount, the camera cannot be tilted
more than 20°
Wings
Mounting base
INSTALLATION
1. Using the mounting template mark and drill the necessary holes in the mounting surface.
2. Connect the first safety wire between the flush mount’s base and the mounting surface.
3. Adjust the 3-point in-ceiling wing using a screwdriver. Twist the screws to tighten and expand until the flush mount is secured to the mounting surface.
Camera connector neck
Camera base
Mounting plate
4. Pass the wires through the flush mount base.
5. Remove the camera’s base from the camera module by rotating the base clockwise to the unlock position.
9. Attach the camera’s body and mounting plate to the camera base and mounting plate by rotating the base counter-clockwise to the lock position.
10. Place the dome on the camera module by securing the screws at the base of the dome.
11. Connect the mounting plate inside to the upper part of the mounting base using the three (3) screws.
Upper part
UNLOCK LOCK
6. Connect the camera base to the mounting plate by rotating it clockwise and secure it with the two (2) mount screws included.
7. Use the second safety wire to secure the camera base and mounting plate to the mounting base.
12. Attach the magnetic cover to the mounting base by aligning the connecting points as seen in the image below.
Mounting base
Lower part
8. Connect all wires to the camera.
13. Remove the protection film when the installation is complete.
NOTE: See the QSG for the mounting accessory for more information.
10
Installation -
Adjusting the Camera's Angle
Tilting 95° (-5° ~ 90°)
11
Panning 360°
Installation -
Cabling
Two Options
Use a PoE-enabled switch to connect data and power through a single cable and begin viewing and recording images instantly. A non-PoE switch will require an adaptor for power transmission.
1. Using a PoE-Enabled Switch
When using a PoE Switch or the PoE injector included with the camera, connect the camera using an Ethernet cable for both data and power.
2. Using a Non-PoE Switch
When not using a PoE Switch or the PoE injector included with the camera, connect the camera to the switch using an Ethernet cable for data transmission and use a power adapter to power the camera.
Power requirements
PoE IEEE 802.3bt class5
(PoE injector included),
DC24V, AC24V
Power consumption
DC24V: 40W, 1666mA
AC24V: 35W, 1485mA
PoE: 42W, 1750mA
Ethernet Cable
Power
Ethernet Cable
12
Installation -
Function
1
3 4
5 6
2
7
No
1
2
3
4
5
6
7
Connector
Network connection
Reset button
Power
Alarm input and output
Audio input and output
Video output
SD card slot
Description
To connect an RJ45 cable to the camera.
Reset the camera to its default settings
When using a non-PoE switch, connect the camera to an adequate power adapter to power the camera.
Connect an external sensor input and alarm output to the camera’s terminal block.
Use the camera’s audio-in port to connect a microphone or “line out” port of an amplifier.
Use the local video output for a camera image preview during the installation.
Insert an SD card for local recording.
13
Installation -
Managing the SD Memory Card
The memory card is an external data storage device that has been developed to offer an entirely new way to record and share video, audio and text data using digital devices.
Micro
Recommended SD card specification
(not included)
• Type: Micro SD (SD/SDHC/SDXC)
• Manufacturer: SanDisk, Samsung, Transcend,
Micron
• Capacity: 4GB~128GB
• Class: UHS-I U3 Class 10
New micro SD card over 64GB must be formatted on the first use.
Inserting an SD Memory Card
1. To install the camera’s SD Card, locate the SD card slot at the front of the main unit.
2. Insert a class 10 SD card into the SD card slot by pressing the SD card into the slot until it clicks into position.
Do not insert the SD memory card upside down
or by force. It may damage the SD memory card.
Removing an SD Memory Card
Gently press down on the exposed end of the memory card as shown in the diagram to eject the memory card from the slot.
Pressing too hard on the SD memory card can
cause the card to shoot out uncontrollably from
the slot when released.
If you have saved data on the SD memory card,
removing the SD memory card before disabling the recording can cause damage to the data stored in the card.
14
Network Setup -
DW IP Finder™
Thumbnail view
Select network to scan
Filter results
Scan network
Show/hide thumbnail view
Refresh thumbnail view
Bulk IP assignment
Bulk password assignment
Firmware upgrade
Selected camera’s username and password
1 To install the DW IP Finder, go to: http://www.digital-watchdog.com
2 Enter “DW IP Finder” on the search box at the top of the page.
3 Go to the “Software” tab on the DW IP Finder page to download the installation file.
4 Follow the installation to install the DW IP Finder. Open the DW IP Finder and click ‘Scan Devices’. It will scan the selected network for all supported devices and list the results in the table. During the scan, the DW® logo will turn gray.
5 When connecting to the camera for the first time, a password must be set. To set up a password for your camera: a. Check the box next to the camera in the IP Finder’s search results. You can select multiple cameras. b. Click “Bulk Password Assign” on the left. c. Enter admin/admin for the current username and password. Enter a new username and password to the right.
Passwords must have a minimum of 8 characters with at least 4 combinations of uppercase letters, lowercase letters, numbers and special characters. Passwords cannot contain the user ID. d. Click “change” to apply all changes.
6 Select a camera from the list by double-clicking on the camera’s image or clicking on the ‘Click’ button under the IP Conf. column. The pop-up window will show the camera’s current network settings, allowing admin users to adjust the settings as needed.
7 To access the camera’s web page, click on the ‘View Camera Website’ from the IP Config window.
8 To save changes made to the camera’s setting, enter the username and password of the camera’s admin account and click ‘Apply’.
Firmware version
Camera’s uptime
Open IP configuration settings
Ping camera
Camera’s network information
Camera’s name, IP and
MAC addresses
15
Web Viewer Screen -
Basic Screen (Default)
Password change is required at the initial connection in a factory reset state. The web client cannot be fully utilized until a new password has been assigned.
1 You cannot see the image, and the setup button is disabled.
2 Change the password with the CHANGE PASSWORD button.
3 After changing the password, log in again by pressing the RE-LOGIN button.
• Internet Explorer: After three failed attempts or the cancel button is clicked, you will experience a login fail.
• Other Browsers: After the Cancel button is clicked, you will experience a login fail.
Password Hint Page
• If you need help remembering the password for your user, input the username in the username field and
press the hint button. If you added a hint for your password when setting it up, it will appear then.
16
2
3
4
5
Web Viewer Screen -
Basic Screen
1
6
7
The web viewer is optimized with explorer10 or above version and Firefox.
If VLC is not installed or the VLC plugin is not supported (Chrome), Live buffering and Channel selection
menu on 3, 4 will change to Live Viewer menu. If HTML5 (MJPEG) is selected on the Live Viewer menu then
you can check the video.
1 Live video display. This is the region for the live video stream from the camera.
2 Setup popup button. Click it to open the Setup page to setup details of IP camera like Video, Network, Events,
System, etc. See the section ‘Setup’.
3 When the image is not smooth due to a bad network connection, the image stored during setup will be shown
during live stream.
Users can adjust the buffering time from the options in the drop-down menu to compensate for slow
network connection.
4 Channel Select button. Select a stream produced from the camera between Stream 1 ~ 3 to display it in the live
view screen.
Refer the ‘Setup > Video & Audio > Video’ to setup the Video Stream.
17
2
3
4
5
Web Viewer Screen -
Basic Screen
1
6
7
5 Below menu options may vary based on the camera model.
PTZ Control This camera model supports remote zoom and focus control.
HOME POSITION The home position is a set camera view that is the camera's default view. When the camera powers up or stops running a tour, it will default back to its home position. To set the home position, use the PTZ controllers on the left to move the camera to the desired position. Click on "SET" to save the camera view as the home position. Click on "RUN" to move the camera to the home position.
Preset A preset is a predefined position for the camera. To add a preset, use the PTZ controllers on the left to move the camera to the desired position. Click on "+" to name and save the camera view as a new preset.
Click on "-" to delete a preset selected from the drop-down menu. You can create up to 255 different presets.
Click on "R" to move the camera to an existing preset from the drop-down menu.
Preset Tour - A preset tour is a pattern the camera performs moving from one set preset to another. At least 2 presets must be set up before a tour can be created. To create a tour, click on "+" to open the tour settings. Select the presets from the bottom table, enter the delay (how long the camera will remain in the preset) and the movement speed between presets from 1 to 10.
Click "ADD" to add the preset to the tour. Repeat for additional presets as needed to complete the movement pattern. You can create up to 10 separate preset tours. Click on "-" to delete a tour selected from the drop-down menu.
Click on "R" to start a preset tour from the drop-down menu.
Speaker Control Enable or disable the audio stream from the camera and control the volume of the speaker in the computer.
Alarm Input If an alarm is triggered, the color of the corresponding input number will change to red.
Relay Out Use the checkbox to enable or disable the camera's relay output.
6 Motion When motion detection is enabled on the camera, and motion occurs on the camera's view, the
motion icon will change red.
7 Camera Time Display the camera time.
18
Setup - Video & Audio Setup
Video Configuration
1
2
1 Detail Page - When you select an item from the menu, you can set the details for the selected item.
2 Setup Constitution
Video&Audio
[ VIDEO, OSD, ROI, AUDIO, PRIVACY MASK ]
Camera
[ IMAGE ADJUSTMENT, EXPOSURE, DAY&NIGHT, BACKLIGHT, WHITE BALANCE, IMAGE, VIDEO ]
Network
[ STATUS, NETWORK SETTING, AUTO IP, ONVIF, UPNP, DDNS, FTP, SMTP, SNMP, HTTP ACTION, RTSP ]
Trigger Action
[ ACTION RULES, IMAGE TRANSFER, RELAY OUT ]
Events
[ EVENT RULES, MOTION, TEMPERATURE, ALARM INPUT ]
Record
[ MANAGEMENT, RECORD LIST, STORAGE ]
Security
[ IP ADDRESS FILTER, RTSP AUTHENTICATION, IEEE 802.1x, HTTPS, CERTIFICATES, AUTO LOCK ]
PTZ
[ PTZ SETTINGS ]
System
[ INFORMATION, DIAGNOSTICS, CONFIGURATION BACKUP, FIRMWARE UPDATE, DATE&TIME, DST, USER
MANAGEMENT, LOG, FACTORY RESET, RESTART, OPEN SOURCE, PLUG-IN ]
19
Setup - Video & Audio Setup
Video Configuration
1
2
3
4
5
1 Live Video Channel Setup The video can be configured to various settings with a combination of codec and
resolution. The camera performance should be considered when setting multiple channels, as the performance
of the camera will be affected.
H.265 (HEVC) codec with a higher bitrate may cause unstable live streaming or reload the webpage.
2 Codec - Choose the video codec. Depending on the selected codec, the subcategories may be changed
accordingly.
3 Description Input the additional description of the selected channel. Max. 30 alphanumeric characters may
be used, including spaces.
4 Resolution Select video resolution.
Available Frame Rate may differ even if the same codecs are in use.
<Resolution of Video Format>
NTSC
1080p/i
1920 x
1080
720p/i SVGA VGA 4CIF CIF
352 x 288
352 x 240
5 Frame Rate Select the maximum Frame Rate.
Available Frame Rate can be different although the same codecs were set up.
20
Setup - Video & Audio Setup
Video Configuration
6
7
8
6 GOP (Group of Pictures) Size Set up the number of frames (P-frame) which contain only changed
information based on the basic frame (I-frame). Regarding videos with lots of movement, if you set the GOP
size bigger, only the number of P-frames is bigger.
As a result, the video resolution will be low but ‘File size’ and ‘Bit-rate can be decreased.
GOP (Group of Pictures) Size -
I-frame and P-frame creation for MPEG4, H.264 and H.265 (HEVC) video compression. ‘I-frame’, also known
as ‘key-frame’, refers to the complete image data for a specific video frame. ‘P-frame’ refers to the changes
in the image in comparison to the previous video frame. As a result, the GOP consists of one I-frame and
several P-frames. For improved video quality, use a lower number of P-frames for this setting.
7 Profile The profile defines the subset of bitstream features in H.264, H.265 (HEVC) stream, including color
reproduction and additional video compression.
H.264: Main, High / H.265 (HEVC): Main
Main An intermediate profile with a medium compression ratio. Supports I-frames, P-frames and B-frames.
High A complex profile with a high compression ratio. Supports I-frames, P-frames and B-frames.
8 Bitrate Mode Select the bit rate control scheme of video compression from CBR (Constant Bit Rate) or VBR
(Variable Bit Rate).
CBR To guarantee the designated constant bit rate, the quality of the video is controlled in this mode. Therefore, the quality of the video is likely to be varying when network traffic is changing.
VBR To guarantee the designated quality, the bit rate of the video stream is changed in this mode.
Therefore, the frame rate of the video is likely to be varying when network traffic is changing.
This category will not appear if you select the codec.
21
Setup - Video & Audio Setup
Video Configuration
9
10
11
12
13
9 Target Bitrate If Bitrate Control is set to be CBR, you can set the Target Bitrate.
10 Quality For VBR control mode, The Target Quality of the video can be setup.
11 Smart Core Off / Smart.RC
12 Extension Option
Off You cannot use the Extension Option.
SVC-T On The H.264, H.265 (HEVC) SVC (Scalable Video Coding) is a video compression algorithm that enables effective and efficient transmission of video files over low bandwidth networks.
13 Click ‘Apply’ to save all settings.
22
Setup - Video & Audio Setup
OSD Configuration
1
2
3
1 Date / Time - Display the current time.
2 User Text - Output the TEXT entered by the user. Support a maximum of 30 characters.
3 Click ‘Apply’ to save all settings.
23
Setup - Video & Audio Setup
Region of Interest Configuration
1
2
3
4
The region of interest function gives a more efficient picture quality for the indicated area to improve the qualities of movement in the scene without compromising the bandwidth.
1 Stream Select the Stream.
Currently supports only H.264, H.265 (HEVC).
The function is not supported in the MJPEG codec.
2 Activation Enable or disable the region of interest function.
3 Quality Set the quality of the set area.
4 Click ‘Save’ to save all settings.
Click 'Cancel' to return to the previous setting.
24
Setup - Video & Audio Setup
Audio Configuration
1
2
3
4
1 Codec Displays the camera's audio codec- G.711.
2 Volume - Adjust the volume for audio coming from the camera from 0 to 10.
3 Sample Rate Displays the camera's Audio Sample Rate- 8000 Hz.
4 Click ‘Save’ to save all settings.
Click 'Cancel' to return to the previous setting.
25
Setup - Video & Audio Setup
Privacy Mask Configuration
1
2
3
Use this function to mask areas that you want to hide on-screen to protect privacy.
1 Activation Enable or disable the privacy mask function.
2 Area Select Area1 ~ Area16, then draw the privacy mask in the video display.
3 Click ‘Save’ to save all settings.
Click 'Cancel' to return to the previous setting.
Click ‘Clear Area' to delete the selected Area1~Area16.
26
Setup - Camera Setup
Camera Image Adjustment
1
2
1 Sharpness The higher the number, the sharper the lines in the image will appear.
2 Click ‘Save’ to save all settings.
Click 'Cancel' to return to the previous setting.
Click 'Default' to settings to the factory defaults.
27
Setup - Camera Setup
Camera Exposure Settings
1
2
3
4
5
6
1 Auto Exposure (Auto) - Select the camera's exposure settings from the available options: Auto, Manual,
Shutter Priority, Iris Priority, or Bright Mode. If auto is selected, the camera will set the aperture, or shutter speed, based on the current lighting conditions.
• Manual: manually adjust the shutter speed, iris and gain values for the camera.
Shutter Speed: 1/8, 1/15, 1/30, 1/60, 1/120, 1/125, 1/700, 1/1000, 1/1600, 1/2500, 1/5000, 1/7000, 1/10000,
1/30000
Iris: 0 (Close) ~ 20 (Open)
Gain: 0 step ~ 10 step
• Shutter priority: adjust the shutter speed from the available options in the drop-down menu: 1/8, 1/15, 1/30,
1/60, 1/120, 1/125, 1/700, 1/1000, 1/1600, 1/2500, 1/5000, 1/7000, 1/10000, or 1/30000.
• Iris priority: adjust the iris settings from the available options in the drop-down menu: 0 (Close) ~ 20 (Open).
• Bright Mode: adjust the brightness based on the lighting conditions in the camera's environment. Select from 0 (dark) ~ 20 (bright).
2 Exposure Compensation Use this function to adjust the exposure level. When enabled, adjust the level from
0 to 20.
3 Slow Shutter Enable or disable the slow shutter function.
4 Slow Shutter Limit Set the slow shutter speed limit between x2 or x4.
5 AGC - enable or disable the camera's gain value automatically.
6 Click ‘Save’ to save the current settings.
Click 'Cancel' to return to the previous setting.
Click 'Default' to settings to the factory defaults.
28
Setup - Camera Setup
Camera Day & Night Settings
1
2
3
4
1 Day and Night
• Auto: In this mode, the IR cut filter is removed automatically depending on the light condition around.
• Day: In this mode, the IR cut filter is applied to the image sensor all the time. Thus, the sensitivity will be reduced in the dark light condition, but better color reproduction performance is obtained.
• Night: In this mode, the IR cut filter on the image sensor is removed all the time. The sensitivity will be enhanced in the dark light condition, but the image is black and white.
• Schedule: In this mode, Day/Night mode is converted accordance with the scheduled time.
2 Color Level This level determines when the camera will change from Night mode (B/W) to Day mode (color) while set to Auto. The lower that this value is set, the lower the lighting threshold requirement will be for the
transition.
3 B/W Level - This level determines when the camera will change from Day mode (color) to Night mode
(B/W) while set to Auto. The lower that this value is set, the lower the lighting threshold requirement will be for the transition.
4 Click ‘Save’ to save the current settings.
Click 'Cancel' to return to the previous setting.
Click 'Default' to settings to the factory defaults.
29
Setup - Camera Setup
Camera Backlight Settings
1
2
3
4
This feature is used when lighting conditions may cause detail loss in the camera's view due to high contrast.
1 WDR (Wide Dynamic Range) enable or disable the WDR function.
2 WDR Level set the WDR level from 1 to 5. The higher the number, the stronger the WDR compensation.
3 BLC (Backlight Compensation) enable or disable the BLC function. To enable BLC, WDR must be disabled.
4 Click ‘Save’ to save all changes.
Click 'Cancel' to return to the previous setting.
Click 'Default' to change the settings back to their factory defaults.
30
Setup - Camera Setup
Camera White Balance
1
2
3
1 White Balance Mode Select from the available drop-down options: Auto, Indoor, Outdoor, One Push WB, or
Manual.
• Auto: Set the camera's white balance settings automatically based on the camera's lighting conditions.
• Indoor: Set the camera's white balance settings automatically for indoor installations based on the camera's lighting conditions.
• Outdoor: Set the camera's white balance settings automatically for outdoor installations based on the camera's lighting conditions.
• One Push WB: When selected, push the button to set the white balance settings to the current lighting conditions and lock them.
• Manual: Set the camera's white balance settings manually by adjusting the R gain and B gain.
2 RGB Gain The R/B gain can be set only when the White Balance Mode is set to Manual.
3 Click ‘Save’ to save all settings.
Click 'Cancel' to return to the previous setting.
Click 'Default' to settings to the factory defaults.
31
Setup - Camera Setup
Camera Image Enhancement
1
2
3
4
1 3D Noise Reduction Reduce digital noise in low-light conditions, improving video quality. Set to Off, Middle,
Low, or High.
2 Defog - Enable to adjust the camera's image when fog or inclement weather may impact the camera's view.
Set to Off, Middle, Low, or High.
3 Stabilizer Enable the stabilizer function to adjust the camera's image to compensate for shaking.
4 Click ‘Save’ to save all settings.
Click 'Cancel' to return to the previous setting.
Click 'Default' to settings to the factory defaults.
32
Setup - Camera Setup
Video Enhancement
1
2
1 Flicker In environmental situations where the camera's image appears to flicker, enable this function to
improve the camera's image.
2 Click ‘Save’ to save the current settings.
Click 'Cancel' to return to the previous setting.
Click 'Default' to settings to the factory defaults.
33
Setup - Network Setup
Network Status
This menu displays the camera's current network settings. To make any changes to the settings, you must go to the appropriate network settings tab.
34
Setup - Network Setup
Network Settings
1
7
8
9
10
2
3
4
5
6
1 Network Type Define the network IP address type. Select Static Mode for a fixed IP or Dynamic Mode for a
dynamic IP address.
If you select Static Mode, enter the camera's IP Address, Subnet Mask, Gateway, DNS Server and all ports.
If you select Dynamic Mode, the IP address will be assigned automatically by the DHCP network requirements.
If you click 'Apply', the system will reboot and you will have to reconnect the camera using the new IP address.
2 IP Address A unique string of numbers, divided into four octets (ranging from 0-255), is used to identify the device over a network.
3 Subnet Mask Determines the range of IP address options within the network.
4 Default Gateway IP address of the forwarding host within the network; the IP address of the router that is most commonly used.
5 Preferred DNS Server Address of the decentralized system used to translate alphabetic names into
IP addresses.
6 Alternate DNS Server Secondary address of the decentralized system used to translate alphabetic names into IP addresses.
7 HTTP Port - The HTTP port can be set to the default 80 port or any value between 1025 to 60000.
8 HTTPS Port - The HTTPS port can be set to the default 443 port or any value between 1025 to 60000.
9 RTSP Port The RTSP port can be set to the default 554 port or any value between 1025 to 60000.
10 Click ‘Apply’ to save all settings.
If the network type is dynamic, the IP address is changed in the following cases. In these cases, the IP address needs to be searched again, and the camera needs to be reconnected:
• When the camera's power is switched off and on.
• After firmware update, or when the camera is reset to its default settings and reboot.
35
Setup - Network Setup
Auto IP Settings
1
2
3
1 General Setting Enable or disable the Auto IP Settings.
2 Auto IP Settings Information Display the camera's Unique ID and Auto IP address.
3 Click ‘Apply’ to save all settings.
36
Setup - Network Setup
ONVIF Settings
1
2
3
1 Authentication
None: Allow access to the camera without ONVIF authentication.
WS - Usertoken: Allow access to the camera with WS-User Token of ONVIF authentication.
WS - Usertoken + Digest: Allow access to the camera with WS-User Token and Digest of
ONVIF authentication.
2 Discovery Mode - Enable or disable discovery mode.
3 Click ‘Apply’ to save all settings.
37
Setup - Network Setup
UPNP Settings
1
2
3
1 General Setting - Enable or disable the UPNP function.
2 Friendly Name - Define the friendly name. Support a maximum of 30 characters and special characters.
• Do not use: / ~ ! $ ( ) { } [ ] ; ,
• Acceptable special characters include; @ . _ -
3 Click ‘Apply’ to save all settings.
38
Setup - Network Setup
DDNS Settings
1
2
3
1 DDNS Disable If it is selected, the DDNS service does not work.
2 Public DDNS To use public DDNS service, select a site address listed on the list. After filling out the
Host Name of the site the setup is completed by entering the username and password registered in that
DDNS site.
DDNS Provider
DynDNS
No-IP
Site Address www.dyndns.com
www.no-ip.com
If you setup DDNS properly, the IP address of your camera will be updated automatically whenever the IP
address is changed or the system is rebooted.
If IP updating to the DDNS site is failed, the camera will keep retrying in 1min. interval.
3 Click ‘Apply’ to save all settings.
39
Setup - Network Setup
FTP Settings
1
4
5
2
3
6
7
To transfer/save the image to the relevant sites through FTP, then FTP needs to be setup.
1 General Setting Enable or disable the FTP function.
2 FTP Server Address Define FTP Server IP Address. If the IP Address form is incorrect, a message box will be
shown to try again.
3 FTP Upload Path Define a path in FTP server to store video. For the path name, English Alphabet,
numbers and special characters ( / ~ !@ $ ^ ( ) _ - { } [ ] ; , ) can be used.
4 FTP Port Define the FTP Server Port. If the port is not appropriate, it is impossible to access to FTP Server.
5 User ID Define User ID to access the FTP Server. Fill out the correct User ID registered in the FTP Server.
6 Password Define Password to access the FTP Server. Fill out the correct Password registered in the FTP Server.
7 Click ‘Apply’ to save all settings.
Refer to the above image for example.
40
Setup - Network Setup
SMTP Settings
9
10
1
7
8
5
6
2
3
4
11
To send/save the image to the relevant sites by Email, SMTP needs to be setup.
1 General Setting Enable or disable the SMTP function.
2 Mode Select the security mode of SMTP from Plain or SSL / TLS. After checking the account setup of your
SMTP Server, you may select one.
3 SMTP Server Address - Define the SMTP Server Address. If the IP Address form is incorrect, a message box will
be shown to try again.
4 Port - Define the Port used in the Plain or SSL / TLS security mode in the above.
5 User ID - Define the User ID to access the SMTP Server. Fill out the correct User ID registered in the SMTP Server.
6 Password Define the Password to access the SMTP Server. Fill out the correct Password registered in the
SMTP Server.
7 E-Mail Sender Define the e-mail address of the E-Mail Sender. It will be displayed as the sender when the
camera sends an E-mail.
8 E-Mail Receiver Define the e-mail address of the E-Mail Receiver. It will be displayed as the Receiver when the
camera sends an E-mail.
9 Title - Define the title of the E-Mail when the camera sends an E-mail.
The title of the Email is limited to 40 characters including the spaces.
10 Message Define the contents of E-Mail when the camera sends an E-mail. The message of the E-mail is
limited to 40 characters including the spaces.
11 Click 'TEST' to send a test message ‘APPLY’ to save all settings.
41
Setup - Network Setup
SNMP Settings
1
2
3
4
5
6
7
8
9
10
11
1 SNMPv1/SNMPv2 Select the SNMPv1/SNMPv2 option and type the names of Read and Write communities.
SNMP trap can be used to check periodically for operational thresholds or failures that are defined in the MIB.
2 SNMP Trap Enable or disable the SNMP trap.
SNMPv3 contains cryptographic security, a higher security level, which allows you to set the Authentication password and the Encryption password.
3 Mode Select either Read or Read/Write mode.
4 Activation - Select mode to enable or disable.
5 Read/Write name - Define Read name and Write name.
6 Security Level Select one of no auth, no priv/auth, priv.
7 Authentication Algorithm Select MD5 or SHA as the authentication method.
8 Authentication Password The Authentication Password is encryption for authentication and is between 8
to 30 digits long.
9 Private-Key Algorithm - Select DES or AES as the encryption algorithm.
10 Private-Key Password Information protection password is a private encryption at least 8 digits and up to 30
digits long.
11 Click ‘Apply’ to save all settings.
42
Setup - Network Setup
HTTP Action
1
2
3
4
1 General Setting Enable or disable the camera to send out an HTTP action when an event occurs. When enabled, the camera can notify a monitoring software using the HTTP protocol.
2 Account information Set the RTSP time out.
Description: Enter a short description to be
HTTP Action Server: Enter the HTTP address of the receiving server. This is the server that will receive the
HTTP action notification from the camera.
PORT: Enter the port number for the receiving server.
User ID: Enter the user ID information for the receiving server.
Password: Enter the password information for the receiving server.
3 Message Enter the default message that will be included with the alert.
4 Click ‘Apply’ to make the above setting effective.
Click this button when completing the setup of each channel.
43
Setup - Network Setup
RTSP Information
4
5
6
1
2
3
1 Target Stream Select the stream you want to set.
2 Time out Set the RTSP time out.
The session is disconnected after the specified time-out.
3 QoS Setting Set the quality of service to ensure data transfer performance.
4 RTP Multicast Check RTP Multicast Start/Stop. To activate RTP Multicast.
1. Click the “On” button.
2. Enter accessible RTP Multicast IP, the port for video stream control, RTP packet TTL.
3. Click the “Apply” button.
It is possible to set each RTP Multicast for CH1~3.
5 Click ‘Apply’ to save all settings.
Click this button when completed setup each channel.
6 It shows RTSP Connection information.
44
Setup - Trigger Action Setup
Action Rules Configuration
1
2
1 Action rules List It indicates the custom action rule information added to the Action rules list.
2 Click ‘Add’ to add custom action rules.
Click ‘Modify' to modify selected items from the action rules list.
Click 'Delete' to delete selected items from the action rules list.
45
Setup - Trigger Action Setup
Action Rules Add / Modify
1
2
3
1 Name Define the name of the action rules.
Input text cannot exceed the limit (3~15 characters).
2 Action1 ~ Action5 Select the action to take If the event occurs.
3 Click ‘Save’ to save all settings.
Click 'Cancel' to return to the previous menu.
46
Setup - Trigger Action Setup
Image Transfer Configuration
1
2
1 Pre/Post Alarm Image Image Transfer due to event is configured by setting the image transfer rate and
Pre/Post alarm duration.
Number of Images
Pre-alarm Duration
Post-alarm Duration
Descriptions
Define the number of images transferred per second.
Define the duration of image transfer before an event.
Define the duration of image transfer after an event.
2 Click ‘Apply’ to save all settings.
47
Setup - Trigger Action Setup
Relay Out Configuration
1
2
3
4
5
1 Relay Output Select the Relay output.
The number of relay outputs available depends on the camera model.
2 Mode Select the monostable/bistable for relay mode.
3 Idle State Select whether the contact is normally opened or is closed.
4 Duration Relay out is operated during the setting time.
In monostable mode, this function must be set up.
5 Click 'Apply' to save all changes.
Setup - Event Setup
Event Rules Configuration
1
2
1 Event Rules List It indicates the custom Event Rule information added to the Event Rules list.
2 Click ‘Add’ to add custom event rules.
Click ‘Modify' to modify selected items from the event rules list.
Click 'Delete' to delete selected items from the event rules list.
49
Setup - Event Setup
Event Rules Configuration
1
2
3
4
1 Name Enter a name for the new event rule.
2 Event - Select the event to trigger the rule. Select from motion detection, network disconnection, illegal
login detected, temperature critical, sensor detection, or system initialize.
Click 'Cancel' to return to the previous setting.
You need at least one event.
3 Rules - Select the action to take when the rule is active. Select from sending notifications to an SMTP
server, an FTPO server, or start recording. Note that "record" action is not available if system initialize is
selected as the event.
4 Click ‘Save’ to save the current settings.
Click 'Cancel' to return to the previous setting.
50
Setup - Event Setup
Motion Detection Configuration
1
2
3
4
5
1 Motion Detection It shows the Motion event status.
Event Alert Icon( ) appears if ‘Motion Detection’ is activated.
2 Area Set the motion detected area. Click in the display window to draw the motion area.
You can set up to four areas.
3 Activation Enable or Disable motion detection function.
4 Sensitivity - Define the sensitivity of motion detection.
If a high value is selected, it will detect very small motion while it becomes relatively insensitive when a low
value is selected.
5 Click ‘Save’ to save all settings.
Click 'Cancel' to return to the previous setting.
51
Setup - Event Setup
Temperature
1
2
3
4
1 Mode Select Fahrenheit or Celsius.
2 Threshold Define the temperature at which the event trigger occurs.
3 Temperature It indicates the current temperature of the IP camera.
4 Click ‘Apply’ to save all settings.
52
Setup - Event Setup
Alarm Configuration
1
2
1 Input Device Setup Select input device type from OFF / N.O. / N.C.
OFF
NO
NC
Operation
Ignore this input sensor.
The contact is normally open and closed when activated.
The contact is normally closed and open when activated.
2 Click ‘Apply’ to save all changes.
Setup - Record Setup
Record Management
1
2
3
4
1 Target Stream Select the channel you want to record video.
2 Click ‘Save’ to save the current settings.
3 Recording List Display the information about the recording settings.
4 Click ‘Modify’ to modify the selected item in the recording list.
54
Setup - Record Setup
Record Configuration
5
6
7
1
2
3
4
8
1 Enabled - Enable or disable this function.
2 Storage Device - This option shows the SD card currently mounted on the camera.
3 File Type - Select the recording file type.
Currently, the camera supports MP4 file type.
4 Storage - Select the storage type. SD Card (Disabled) selection is not allowed.
5 Continuous - If continuous mode is enabled, the camera will start recording automatically.
6 Pre Duration - Define the duration of recording before an event.
7 Post Duration Define the duration of image transfer after an event.
8 Click ‘Save’ to save the current settings.
Click 'Cancel' to return to the previous setting.
55
Setup - Record Setup
Recording List
1
2
3
4
5
1 Storage - Select the Storage from the available options.
2 Filter Select the date/time, event, sort, or storage format to filter the recorded video results.
3 Click the 'Refresh' button to refresh the search results as needed.
Click 'Filter' to view the filtered recorded video.
4 Recording List Display the information of the recorded video.
5 Click 'Play' to view the selected item in the list of the recorded video results.
Click 'Download' to download the selected item.
• When you click 'Download', the following window appears.
• When downloading, please fill-up the purpose of the file download. The field is limited to 30 characters. (This information will be shown on the Log page with the download time).
When playing back recorded MP4 files with H.265 (HEVC) codec, the video may not play due to a performance issue of the VLC plug-in.
56
Setup - Record Setup
Recording Video
1
2
3
1 Recording Video Viewer - Play the recorded video.
2 Recording Video Information Display information about the recorded video.
3 Click 'Replay' to view the recorded video again.
Click 'Back' to return to the previous menu.
57
Setup - Record Setup
Storage Configuration
Display the SD card information mounted on the device.
Select an item from the Storage List to configure its related functions.
58
Setup - Record Setup
Storage Configuration
3
4
1
2
5
6
1 Storage Size Total capacity of SD card and the remainder of it are displayed.
2 Auto Delete Select the period for auto delete. The data stored before the set period will be deleted
automatically.
Delete all stored images older than the selected time.
3 Overwrite If ON is selected, once the SD card has less than 8MB storage available, new data will start to
overwrite the oldest data. If OFF is selected, once the SD card has less than 8MB available, the camera
will stop recording to the SD card.
4 Unmount Remove the SD card from the device.
5 Format Delete all contents stored on the SD card.
6 Click ‘Apply’ to save all settings.
Click 'Cancel' to return to the previous setting.
59
Setup - Security Setup
IP Address Filter Configuration
3
4
1
2
5
6
1 IP Address Filter Enable or disable this function.
2 IP Filter Type - Select the recording IP filter type.
3 Click ‘Apply’ to save all settings.
4 Filter IP Address Display the filtered IP address.
5 IP Address - Define the IP address you want to apply the IP filter.
6 Click ‘Add’ to add the IP address to the list.
Click ‘Remove’ to remove the IP address selected in the list.
60
Setup - Security Setup
RTSP Authentication Configuration
1
2
1 RTSP Authentication Enable or disable the RTSP authentication.
2 Click ‘Apply’ to save all settings.
61
Setup - Security Setup
IEEE 802.1X Configuration
7
8
5
6
1
2
3
4
9
The feature is needed when connecting the camera to the network protected by the IEEE 802.1X.
1 IEEE 802.1x Enable or disable the IEEE 802.1x feature.
2 Protocol
• MD5: It provides one-way password-based network authentication of the client.
• PEAP: It is similar to TTLS in that it does not require a certificate on the client-side.
• TTLS/MD5: It does not require a certificate on the client-side.
• TLS: It relies on client-side and server-side certificates to perform authentication.
3 EAPOL Version Select the EAPOL Version.
4 ID - Type the ID to identify the client in the IEEE 802.1X authentication server.
5 Password Type the Password to identify the client in the IEEE 802.1X authentication server.
6 Verify Verify Password.
7 CA Certificate Select the CA certificate required for TLS, TTLS and PEAP authentication.
8 Certificate Select the client certificate required for TLS authentication
9 Click ‘Apply’ to save all settings.
62
Setup - Security Setup
HTTPS Configuration
1
2
3
HTTPS encrypts session data over SSL or TLS protocols instead of using plain text in socket communications.
1 Certificate Select an installed certificate.
If you cannot select a certificate, please install the certificate from the Security->Certificates menu.
2 HTTPS connection Policy - Select one of “HTTP”, “HTTPS”, “HTTP and HTTPS” depending on the connected web, ONVIF, RTSP over HTTP.
• WEB: “HTTP” “HTTPS” “HTTP and HTTPS”
• ONVIF, RTSP OVER HTTP: “HTTP” “HTTPS” “HTTP and HTTPS”
3 Click ‘Apply’ to save all settings.
When HTTPS mode is chosen, input https://<IP Address> to connect to the camera.
63
Setup - Security Setup
Certificates Configuration
1
2
5
7
3
4
6
8
9
10
1 Server/Client Certificates Shows the installed certificates.
2 Create Self-Signed Certificate A self-signed SSL certificate is an identity certificate signed by its creator.
But they are considered to be less trustworthy.
3 Properties - Shows information about the selected certificate.
4 Delete Delete the selected certificate.
5 Create a Certificate signing request This is the encoded data that contains the necessary information for
issuing the certificate.
They must be filled in when creating the CSR (Certificate Signing Request).
6 Install Certificate Install Certification
7 CA Certificate Shows the installed CA certificates.
8 Install CA Certificate Install Certification, see the detail page.
9 Properties - Shows information about the selected certificate.
10 Delete - Delete the selected CA certificate.
64
Setup - Security Setup
Certificates Configuration
7
9
1
3
2
5
4
6
8
10
Detail for Install Certification.
1 Certificate From Signing Request Select to install a signed certificate returned from the CA.
2 Certificate And Private Key Select to install Certificate And Private Key to install a certificate and private key.
3 Certificate Name Enter a unique name to identify a certificate.
4 Select File Choose the certification file.
5 OK - Request installing a certificate.
6 Cancel Cancel install certificate and then back to certificates configuration.
Detail for Install CA Certification.
7 Certificate Name Enter a unique name to identify the CA certificate.
8 Select File Choose a CA certification file
9 OK - Request installing a CA certificate.
10 Cancel Cancel installing a CA certificate and then back to certificates configuration.
65
Setup - Security Setup
Auto-Lock Configuration
1
2
1 Auto Lock - When enabled, the system will lock itself for five (5) minutes after three (3) failed login attempts.
2 Click ‘Apply’ to save all settings.
66
Setup - PTZ Setup
PTZ Settings
1
2
3
4
5
6
1 Parking Action Enable the camera's parking action. When enabled, adjust the following settings:
• Wait time: Set the wait time before the camera goes into parking action. Select from 5 seconds to 14400
seconds.
• Action: Set what action to perform if there is no PTZ operation once the wait time set has passed. Chose
to return the camera to the home position, go to a preset, or run a preset tour.
• Preset: If a preset has been selected as the action, select which preset the camera will go to for parking
action. The drop-down menu will show all set presets.
• Preset Tour: If running a preset tour has been selected as the action, select which tour the camera will run for
parking action. The drop-down menu will show all set tours.
2 Click the 'Apply' to save all settings.
3 Power Up Action Enable the camera's power-up action. When enabled, the camera will perform the selected
action every time it power cycles. If enabled, adjust the following settings:
• Action: Set what action to perform if there is no PTZ operation once the wait time set has passed. Chose to
return the camera to the home position, go to a preset, or run a preset tour.
• Preset: If a preset has been selected as the action, select which preset the camera will go to for parking
action. The drop-down menu will show all set presets.
• Preset Tour: If running a preset tour has been selected as the action, select which tour the camera will run for
parking action. The drop-down menu will show all set tours.
4 Click the 'Apply' to save all settings.
5 AutoFlip and Digital Zoom
AutoFlip: When enabled, when the camera pans, it will flip the image 180 degrees during movement to keep
the camera's image right side up.
Digital Zoom: Enable digital zoom on the camera's view.
6 Click the 'Apply' to save all settings.
67
Setup - System Setup
System Information
1
2
3
System Capability information.
1 Device Name - You can define the device name.
2 Location - You can define the device's location.
3 Click ‘Apply’ to save all settings.
68
Setup - System Setup
System Diagnostics
1
Shows basic hardware functions after inspection.
1 Shows Uptime, SD card, NAND, EEPROM, Audio chip, Important file system and NTP Status.
Warning:
If the camera is abnormally terminated, a download button will appear on the diagnostics page to download a
file that allows you to check the error information you can.
69
Setup - System Setup
Configuration Backup
1
2
Use this page to import or export the camera settings.
1 Select to download or upload camera settings.
The following settings are NOT included in the backup files: Network (except RTSP information), System >
user management, PTZ settings (on PTZ models).
Download: save the camera's current settings. Check the box next to 'Download', enter a backup key and
click APPLY. The backup key can be of any value. Remember the backup key, it will be required when
uploading the file.
Upload: upload configuration settings from another camera. Check the box next to 'Upload'. Enter the
backup key for the configuration backup. Click 'Select File' to locate the configuration
backup file and select it on your computer. The file name and upload status will appear. Click 'Apply' to start
the upload. A popup window will appear when the configuration upload is complete.
NOTE:
The configuration backup download is available when accessing the camera directly from the web browser.
If accessing the camera from the DW Spectrum IPVMS client, this feature is disabled.
Warning:
If the camera connection is terminated abnormally terminated, a download button will appear on the
diagnostics page to download and check the error information.
2 If needed, enter a backup key to identify your backup file.
70
Setup - System Setup
Firmware Update
1
2
3
1 Version Information It shows the current Firmware Version in the system.
2 Web Update Select the Firmware file on your computer by clicking the [Select file] button.
3 Start F/W Update Click this button to start the update. Progress of uploading will be displayed using
Progress Bar. If you assign the wrong file name, an error message will be shown.
Warning:
1. Do not turn off the power to the camera during the firmware update. Interrupting the update may
cause the system to become unstable. Once the update is completed, the system will reboot
automatically.
2. Make sure to check the ‘Notice’ shown on the screen.
If the firmware update is completed successfully, the camera will reboot and show the login window.
71
Setup - System Setup
Date & Time Settings
1
2
3
4
5
6
7
1 TimeZone Setup Choose the time zone for the camera. It will be activated after clicking the ‘Apply’ button.
Before setting below ‘New Camera Date and Time’, set the correct time zone first.
2 Time Format Select the time format yy-mm-dd or mm/dd/yy.
3 Current Date and Time Current date and time setting in the Camera.
4 Synchronize with my computer Set the date/time using those of the PC currently connected.
5 Setup manually Set the date/time by typing manually.
6 Synchronize with time sever Time Zone (NTP) - Choose the time server available to connect to the current
camera. Date and Time will be updated automatically every hour when connected.
7 Click ‘Apply’ to save all settings.
72
Setup - System Setup
DST Settings
1
2
3
Daylight Saving Time (DST) is the practice of setting the clocks forward one hour from standard time during the summer months and back again in the fall to make better use of natural daylight.
1 General Setting - Enable or disable the DST function.
2 Date and Time Settings Set the start time and end time that the DST applies.
3 Click ‘Apply’ to save all settings.
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Setup - System Setup
Users Management
1
2 3 4
1 Users - List all the user accounts for authentication.
2 Add Register a new user.
ID
Password
Verify
User
Authority
Enter a new user ID except Admin since it exists.
Enter the user Password. (Check the Password)
Enter the user Password again for verification.
Select Operator or Viewer.
Viewer : Only monitoring is allowed.
Operator : Most of the functions are allowed except ‘Setup’.
The ID and Password are limited to 8 characters with at least two combinations of uppercase letters,
lowercase letters, numbers and special characters.
Acceptable special characters are: ~ ' ! $ ^ ( ) _ - { } [ ] ; . ? /
Click ‘Save’ to save all settings.
Click 'Cancel' to return to the previous menu.
3 Modify - Modify the information of the user accounts registered. For the admin account, only the password
can be modified.
4 Delete Delete the selected user account. The admin account cannot be deleted.
74
Setup - System Setup
System Log
1
2
3
1 Filter Select a date, time, sort, or type of log to filter the log.
2 Click the 'Refresh' button to refresh the log list.
Click 'Filter' to view the filtered log.
Click 'Backup' to back up the filtered log.
3 System Log List - The filtered log is displayed.
75
Setup - System Setup
Factory Reset
1
2
1 Reset to the factory defaults Return the setup to the factory default.
All Reset all Settings to the factory defaults.
Except Network Settings and User Settings Reset all camera settings to factory default except for the network settings.
2 Click ‘Apply’ to save all settings.
76
Setup - System Setup
Restart
If you click the ‘RESTART’ menu, a message box will be shown to confirm. Click the ‘OK’ button to restart.
77
Setup - System Setup
System Open Source License
This menu shows a list of all the System Open Source License information in the camera, including Open
Source Name, Version, License, etc.
78
Network Setup -
Quick Start of Network Connection
Follow the steps below to complete the initial network setup.
i Do not power on the IP camera until instructed.
i Temporarily disable any proxy servers configured in i If connecting the IP camera directly to a modem, power down and reset the modem. Leave the modem powered down until the camera's configuration is complete and the IP Camera has been connected to the modem.
1 Connect the IP camera to the configured network.
2 Open the DW IP Finder on a PC on the same
network as the camera and search for the camera.
i If you have a DHCP server, it will automatically set the camera's IP address and network settings.
i If you do not have a DHCP server, the camera's IP address is set by default to 192.168.1.80 after one minute In this case, the
PC's IP address must be changed to match the camera's IP address settings to be able to access the camera.
3 If multiple cameras are added at the same time,
each camera can be identified by its mac address.
4 Click on the camera's IP address and connect to
the web page.
5 Default ID/password are both: admin.
6 Familiarize yourself with the viewer interface.
7 Install VLC to display live video.
8 The camera's IP address settings can be set to
‘STATIC’ from the DW IP Finder or the camera's
web viewer by going to Setup -> Network ->
Network Settings.
9 If the IP camera is connected to a network with a
router, you must have port forwarding configured
on your router to access the camera from outside
the network.
10 After configuring port forwarding on your router
(if necessary), access your IP camera by opening
Internet Explorer and typing the IP address and
web port assigned to the IP camera.
i Example: http://192.168.0.200:8888 i If your web port is 80, you do not need to specify the port in the address bar to access to your IP camera.
11 Access your IP Camera via the Internet (from a different network from the one your camera is):
If you use a static IP address assigned by your ISP:
1. Open Internet Explorer.
2. Type the address of the IP camera.
3. If you use a router, enter the routers’ static IP
and the web port number of the IP camera.
If you have a dynamic address provided by your ISP
1. Open Internet Explorer and go to your DDNS
website.
2. Register the IP camera.
3. Reboot the IP camera.
4. Give the DDNS server 10 minutes to locate your
IP camera’s IP information.
5. Click the refresh button in Internet Explorer.
6. After your camera is connected, select your
camera.
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Network Setup -
DDNS Registration
If you have a DYNAMIC IP service from your
Internet Service Provider (ISP), you cannot tell the current IP address of the IP Camera.
To solve this problem, you must register with our DDNS service.
First, you must check if you are using dynamic addressing. If so, register your IP Video Server on our DDNS website before you configure, setup, or install the IP Camera.
Even though your IP is not dynamic, you will benefit by registering your device with a DDNS service. In this case, just remember ' hostname.
dyndns.com/gate1' instead of a complicated series of numbers like http://201.23.4.76:8078.
For more details, contact our Support Center.
To use a public DDNS called ‘DynDNS’ or ‘no-IP’,
refer to the detailed information on how to use the
service. (Visit: http://www.dyndns.com
or http://www.no-ip.com)
80
Network Setup -
Guide to the Network Environment
Please configure the IP Camera at the installation site. You must determine your network scenario to configure the IP Camera with the proper TCP/IP settings.
This tutorial will guide you through the process. Before actually configuring the IP
Camera, determine settings to be applied.
Record those settings to be used to configure your IP Camera for reference.
When configuring your IP Camera, treat the
IP Camera as another PC on your network.
You will assign it to several addresses and other TCP/IP properties to match your current network.
This step-by-step tutorial will teach what IP addresses and network configurations should be assigned based on the network scenario.
1 Before you begin, locate any information and
settings received from your Internet Service
Provider (ISP). You may need to refer to these IP
addresses at a later time during the configuration.
Current TCP/IP Settings
IP Address
Subnet Mask
Default Gateway
Primary DNS Server
Secondary DNS Server (Option)
Static Dynamic i If you were not given any IP addresses or the ISP was responsible for the setup and installation of your
Internet connection, go to step 2.
i If you are not using a router on your network, your ‘Current TCP/IP Settings’ (from the previous section) and ‘Assigned IP Addresses from My ISP’ will be exactly the same.
2 You must determine whether the IP address is
STATIC or DYNAMIC. Contact your ISP to get a
STATIC IP address for the camera.
3 Configure your IP Camera’s TCP/IP settings for
network connectivity by selecting Setup from the
main interface and selecting TCP/IP located on the
left of the setup screen.
4 If prompted for ID and password, use ‘admin’ for
both entries. The default web port number is 80.
If port 80 is blocked by the ISP, use a value
between 1025 ~ 60000. If TCP port 80 is blocked,
contact your ISP.
5 The following descriptions are several basic
network scenarios. Determine which scenario
describes your network. If your network does not
match one of the scenarios below and you are
unsure how to setup your IP camera, contact your
network administrator.
i You cannot control the rectangular gray areas and only
the ISP has access to the devices.
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Network Setup -
Setup Case A, B
Case A:
Dynamic IP + Personal Router [Most SOHO]
Internet
Camera
Personal Router
W/Integrated
Switch
Phone Line or CATV
Cable/xDSL Modem
(ISP Provided)
PC
Case B:
Static(Fixed) IP + Personal Router [Efficient]
Internet
Camera
Public Line
Personal Router
W/Integrated
Switch
Gateway or Router at ISP
PC
Configure your IP Camera’s TCP/IP properties:
1 Network Type: STATIC (even though you have
Dynamic IP from your ISP, use STATIC on the IP
camera).
2 Internet Address: A private IP address such as
192.168.0.200 (example) i You need to assign an IP address to the IP Camera just
as you do with PC.
i The IP address you assign must be unique to your network and match your network as well.
For information on how to choose a unique IP and match your network, read the FAQ.
i The IP address you assign must be a private IP.
For information on how to choose a private IP please, read the FAQ.
3 Subnet Mask: 255.255.255.0 (example) i You must use the same subnet mask as the one you noted under ‘Current TCP/IP Settings’.
4 Default Gateway: 192.168.0.1 (example) i This IP address must be the IP address of your router.
(private or LAN side) i Use the same Default Gateway you noted under
‘Current TCP/IP Settings’.
5 Preferred DNS Server: Use the 1st DNS Server from
‘Assigned IP Address from My ISP’.
i If you did not receive any IP addresses from your ISP, contact the ISP and acquire the IP address of their
6 DDNS Server: Use the DDNS server.
i This is the same site you will register later to accommodate dynamic IP from your ISP.
7 Web Port: 8888 i Do not use the default port 80 as this number must be
changed. i Select a number between 1025 ~ 60000.
82
Network Setup -
Setup Case C, D
Case C:
Static(Fixed) IP
[Dedicated line directly to the IP Camera]
Case D:
Dynamic IP + DSL/Cable Modem
[Connected directly to the IP Camera]
Camera Camera
Internet
Phone Line or CATV
Cable/xDSL
Modem (ISP
Provided)
Gateway or Router at ISP
Public Line
Internet i To connect the IP Camera directly to a modem, power down and reset the modem. Leave the modem
powered down until the IP camera's setup is completed
and the IP camera has been connected to the modem.
Then power on the modem, followed by the IP camera.
Configure your IP Camera’s TCP/IP properties:
1 Network Type: STATIC
2 Internet Address: A static IP address received from your ISP such as 24.107.88.125 (example) i You need to assign an IP address to the IP Camera just as you do with PC.
3 Subnet Mask: Subnet mask assigned from your ISP such as 255.255.255.240 (example)
4 Default Gateway: 24.107.88.113 (example) i Use the assigned default gateway from your ISP.
5 Preferred DNS Server: Use the 1st DNS Server from
‘Assigned IP Address from My ISP’ i If you have not received any IP addresses from your
ISP, contact them to acquire the IP address of their
6 DDNS Server: Use the DDNS server i This is the same site you will register later to utilize our DDNS service.
7 Web Port: 80 i Select a number between 1025 ~ 60000.
Configure your IP Camera’s TCP/IP properties:
1 Network Type: DYNAMIC
2 DDNS Server: Use the DDNS server i This is the same site you will register later to accommodate dynamic IP from your ISP.
3 Web Port: 80 i Select a number between 1025 ~ 60000.
83
Network Setup -
Port Forwarding
After entering the correct TCP/IP settings, you are ready for ‘Port Forwarding’
(Cases A, B).
1 Use the table below to note your camera's
TCP/IP settings for future reference. You may need
this information to access your IP Camera and to
configure ‘port forwarding’.
IP camera TCP/IP settings
IP address
Subnet mask
Default gateway
Preferred DNS server
DDNS server
Web port
2 After clicking ‘Apply’, the system will prompt for a
reboot. Please allow the system 50 seconds to
reboot and accept the changes. After 50 seconds,
close the configuration screen. The view will
display ‘Trying to Reconnect’.
If the ACTIVE light on the IP Camera has gone off
and is now back on again flashing, the IP Camera
has rebooted. After the system reboots
completely, remove the power supply from the
unit and close Internet Explorer.
3 Return your PC/Laptop TCP/IP properties to their
original settings.
4 Before installing the IP camera, you must perform
port forwarding on your router (Cases A, B).
You will need to forward 1 port:
· Web Port: All the ports will be forwarded to the
IP address you assigned to the IP Camera.
In the example above, you would forward:
· 8888 > 192.168.0.200
84
Network Setup -
Starting IP Camera
After forwarding correctly the Web Port, through your router (if applicable), install the
IP Camera in a proper location.
1 Locate the serial number located on the label attached to the bottom of the IP camera, you will need this for DDNS registration.
2 Connect the IP Camera to your router or cable/
DSL modem (per your network scenario) via a
Cat5/5e UTP Ethernet network cable.
3 Supply power to the IP camera.
4 After 1 minute, verify the IP camera indicators:
· LINK: Flickering/Solid
5 After configuring port forwarding on your computer (if necessary), access your IP camera on your local network by opening Internet
Explorer and specifying the IP address and web port assigned to the IP camera. i Examples: http://192.168.0.200:8888 or
http://24.106.88.123 i If you left your web port as 80, you do not need to specify the port in the address bar to access the IP camera.
6 Access your IP camera via the Internet :
If you use cases B, C:
1. Open Internet Explorer.
2. Type the address of the IP camera.
3. If you use a router, enter the routers’ static IP
and the web port number of the IP camera.
If you use cases A, D:
1. Open Internet Explorer and go to your DDNS
website.
2. Register the IP camera.
3. Reboot the IP camera.
4. Give the DDNS server 10 minutes to locate your
IP camera’s IP information.
5. Click the refresh button in Internet Explorer.
6. After your camera is connected, select your
camera.
i The difference between B and C is that B needs to set the port forwarding.
i Since the type of DDNS differs from the service type, refer to the related service site.
85
Appendix
FAQ
1. My POWER light is not on?
Power is not being supplied to the unit. Please use the power supply shipped with the unit and verify that a power source is active from the attached power outlet used to connect the adapter. You can test this by plugging in any other electrical device and verify its operation. After using the power supply shipped with the product, check the power source and reinserting the power connector into the IP Camera, please call our Support Center.
The power supply may be defective.
2. My ACTIVE light is not flashing?
Verify the power supply to the unit. Power off the unit and back on again, wait 1 minute, if the ACTIVE light still does not begin to flash, you will have to set the unit to its factory default (THIS WILL DELETE ANY CONFIGURATION
AND SET THE UNIT TO THE FACTORY DEFAULTS).
Power on the unit and insert the end of a paper clip into the small recessed opening on the back of the unit. Use the clip to press the button located within that opening.
3. My LINK light is not flashing or solid?
Verify the cable connection. 99% of the time the cable’s connection to the unit is causing this problem. Try using a different network cable or crossover cable (for PC connection only). Try reinserting the cable, if this still doesn’t solve the problem call our Support Center.
4. I can access the video server on my LAN, but not from the
Internet.
Verify that your router (if applicable) has port forwarding properly configured. If accessing from our DDNS service, verify the correct serial number. Firewall issues may prevent user access.
5. How do I open an MS-DOS or Command Prompt?
Start > (All) Programs > Accessories > Command Prompt
6. How do I find out my IP address information if my settings were automatically detected?
1) Open a Command Prompt
2) At the prompt type - “ipconfig / all” (without the quotes)
3) Near the end of the information supplied, should be
your current IP address, subnet mask, default gateway and DNS servers
7. I can’t connect!!
In the case of a connection failure.
Modem Reboot > Modem Reboot Finished > Router
Reboot > Router Reboot Finished > IP Camera Reboot
> IP Camera Reboot Finish > Verify DDNS and IP Camera connection, if applicable.
8. How do I “PING” an IP address?
1) Open an MS-DOS (or Command) prompt
2) At the prompt type - “ping xxx.xxx.xxx.xxx” (without the
quotes and replace the “x” s with an IP address)
3) Press Enter
9. I’m accessing my video server remotely over the Internet and the video stream is choppy, is this normal?
Yes. The frames per second received remotely are determined by your bandwidth capabilities both at your site where the IP Camera is installed and your remote location. The lower of the two sites will determine how fast your video stream is received. It is recommended to have at least a 256Kb/sec upstream connection from the site where the IP Camera is installed. Lower speeds will operate properly but provide poor remote performance.
The Faster the Internet connection at both ends, the faster the video stream.
10. How do I enable or check VLC on my browser
Internet Explorer
Open Internet Explorer > Tools on the menu bar > Internet
Options > Security Tab > Custom Level > Scroll down and verify that you are prompted or have enabled plug-ins to be downloaded and executed. > click OK > restart browser.
Chrome
Open Chrome > Chrome menu settings > Advanced settings > Individual information - content settings > Run
automatically
11. How do I reset the unit to factory defaults?
Refer to the previous functions page and find the reset button. Power ON the unit and use a paper clip to push the reset button within that opening. You should then see the ACTIVE light turn off and after a few seconds, the
ACTIVE light will begin to flash, signifying a successful reboot. If the ACTIVE light does not turn off after depressing the reset button, please try holding the button in for a few seconds and releasing it. YOU WILL LOSE ALL
DATA THAT HAD BEEN ENTERED PREVIOUSLY AND THE IP
CAMERA WILL BE SET TO ITS FACTORY RESET.
86
Specifications -
Dimension
Unit: inches (mm)
4.13"
(105mm)
9.13" (232mm)
5.9" (150mm)
87
Specifications -
Technical
CAMERA
Image sensor
Total pixels
Focal length
Horizontal angle
Shutter speed
MIN. illumination
IR
Day & night
WDR
Pan / tilt / zoom
DNR
Privacy zones
AGC
Other image processing
1/3” 2.55M CMOS
1982(H) X 1288(V)
4.3 ~ 129mm, F1.6 ~ F4.7, auto focus module
D: 2.64° ~ 72.9°
H: 2.34° ~ 65.1°
V: 1.36° ~ 38.4°
Auto, manual (1/30(25) ~
1/30000), anti-flicker, slow shutter (2X, 4X, 8X)
0.05 lux, 0 lux with IR (F1.6)
H6IR, 200ft
TDN (true day and night)
WDR (HDR)
Pan: 360°
Tilt: -5° ~ 90°
Zoom: x30
3D-DNR
16 programmable zones
Auto
Configurable exposure, white balance, sharpness, backlight compensation (BLC)
PTZ FUNCTIONS
Pan range
Pan speed
Tilt range
Tilt speed
360˚ endless
Max 360°/1sec
5~90˚
Max 360°/1sec
Preset
Tour
Home function
255
10
Yes (parking action)
I/O AND EVENT
Audio in/out
Alarm in/out
Video output
(2 nd test video out)
Event Notification
1 (1.0Vrms, 3k Ω ) / 1
1 / 1
1 /9CVBS 1.0V p-p 75 Ω ), 4:3 aspect ratio
Notifications via email, FTP server, alarm output activation or SD card recording.
ENCODER (VIDEO AND AUDIO)
Video compression H.264, H.265, MJPEG
H.264 profile
H.265 profile
Multiple profile streaming performance
MP / HP
MP
1920x1080p30 + 480p30 with
H.264, H265 + MJPEG
Video bitrate
Bitrate control
Edge storage
100kbps ~ 10Mbps, multi-rate for preview and recording
Multistreaming CBR/VBR at H.264,
H.265 (controllable frame rate and bandwidth)
Micro SD, micro SDHC, micro
SDXC
SECURITY AND NETWORK
Network protocol
IPv4: TCP/IP, UDP, AutoIP,
RTP(UDP/TCP), RTSP, NTP, HTTP,
HTTPS, SSL, DNS, DDNS, DHCP,
FTP, SMTP, ICMP, SNMPv1/v2/v3
(MIB-2), ONVIF
Security
Plug-in
HTTPS (TLS), IP filtering, 802.1x, digest authentication (ID/PW)
CGI, API, ONVIF
GENERAL
Power requirements
Power consumption
Temperature
Humidity
Material
Dimensions
Weight
Certification
PoE IEEE 802.3bt class5 (PoE injector included), DC24V, AC24V
DC24V: 40W, 1666mA
AC24V: 35W, 1485mA
PoE: 42W, 1750mA
-4°F ~ 122°F (20°C ~ 50°C )
10~90% RH (non-condensing)
Aluminum Die-casting
5.9" x 9.13" (150 x 232mm)
6.17 lbs (2.8 Kg)
FCC, CE, ROHS, IP66, IK10
88
Warranty Information
Digital Watchdog (referred to as “the Warrantor”) warrants the Camera against defects in materials or workmanship as follows:
Labor: For the initial five (5) years from the date of the original purchase if the camera is determined to be defective, the Warrantor will repair or replace the unit with the new or refurbished product at its option, at no charge.
Parts: Also, the Warrantor will supply replacement parts for the initial two (2) years.
To obtain warranty or out of warranty service, please contact a technical support representative at
:
1+ (866) 446-3595, Monday through Friday from 9:00 AM to 8:00 PM EST.
A purchase receipt or other proof of the date of the original purchase is required before warranty service is rendered. This warranty only covers failures due to defects in materials and workmanship which arise during normal use. This warranty does not cover damages
that
occurs in shipment or failures which are caused by products not supplied by the Warrantor or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, modification, faulty installation, setup adjustments, improper antenna, inadequate signal pickup, maladjustments of consumer controls, improper operation, power line surge, improper voltage supply, lightning damage, rental use of the product or service by anyone other than an authorized repair facility or damage that is attributable to acts of God.
89
Limits
and
Exclusions
There are no express warranties except as listed above. The Warrantor will not be liable for incidental or consequential damages (including without limitation, damage to recording media) resulting from the use of these products, or arising out of any breach of the warranty. All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This warranty gives you specific legal rights and you may also have other rights from vary from state to state.
If the problem is not handled to your satisfaction, then write to the following address:
Digital Watchdog, Inc.
ATTN: RMA Department
16220 Bloomfield Ave
Cerritos, CA 90703
Service calls which do not involve defective materials or workmanship as determined by the Warrantor, in its sole discretion, are not covered. Cost of such service calls are the responsibility of the purchaser.
90
DW® East Coast office and warehouse: 5436 W Crenshaw St, Tampa, FL USA 33634
DW® West Coast office and warehouse: 16220 Bloomfield Ave, Cerritos, CA USA 90703
PH: 866-446-3595 | FAX: 813-888-9262 www.Digital-Watchdog.com [email protected]
Technical Support PH:
USA & Canada 1+ 866-446-3595
International 1+ 813-888-9555
French Canadian:
+ 1-904-999-1309
Technical Support hours: Monday-Friday 9 a.m. to 8 p.m. Eastern Time
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