4. Configure personal settings, password policies for administrator accounts, technical support contact details, and settings for the Self Service Portal.

5. Upload an Apple Push Notification service certificate to manage iPhones, iPads, and Macs.

6. Optional: Set up a standalone EAS proxy to filter email traffic from the managed devices to an email server.

7. Optional: Configure the interface for third-party Network Access Control systems.

8. Create compliance policies.

9. Create device groups.

10. Configure devices.

11. Update Self Service Portal settings.

12. Configure user management.

13. If you use internal user management: Add users either by creating them or by uploading your user list.

14. If you use external user management: Configure the connection to your LDAP directory.

15. Test device enrollment in the Self Service Portal.

Sophos Mobile

3 Change your password

For security reasons, we recommend that you reset your password before you log in to Sophos

Mobile Admin for the first time.

1. Open Sophos Mobile Admin in your web browser.

2. In the Login dialog, click Forgot password?.

3. In the Reset password dialog, enter your Customer and User information from the email you have received for the activation of your Sophos Mobile as a Service account, and then click Reset

password.

You will receive an email with a link to reset your password.

4. Click the link to open the Change password dialog.

5. Enter a new password, and then click Change password.

Your password is changed. Remember to use this password next time you log in to the console.

Note

We recommend that you modify the password policies to enforce stronger passwords, for example

by requiring a minimum number of lower-case, upper-case or special characters. See Configure password policies

(page 8).

Sophos Mobile

4 Change your login name

For security reasons, we recommend that you change your login name after the first login to Sophos

Mobile Admin.

1. On the menu sidebar, under SETTINGS, click Setup > Administrators.

2. Click your login name.

3. On the Edit administrator page, enter a new value in the Login name field.

4. Optional: Adjust the values of the remaining fields:

• First name

• Last name

• Email address

5. Click Save.

Your account details are changed. Remember to use the new login name next time you log in to

Sophos Mobile Admin.

Sophos Mobile

5 Activate Mobile Advanced licenses

With Mobile Advanced licenses you can use Sophos Mobile to manage the Sophos Mobile Security,

Sophos Secure Workspace and Sophos Secure Email apps.

You activate Mobile Advanced licenses in Sophos Mobile Admin:

1. On the menu sidebar, under SETTINGS, click Setup > Sophos setup, and then click the License tab.

2. Enter your license key in the Advanced license key field and click Activate.

When the key is activated, the license details are displayed.

Sophos Mobile

6 Check your licenses

Sophos Mobile uses a user-based license scheme. One user license is valid for all devices assigned to that user. Devices that are not assigned to a user require one license each.

On the menu sidebar, under SETTINGS, click Setup > Sophos setup, and then click the License tab.

The following information is displayed:

• Maximum number of licenses: Maximum number of device users (and unassigned devices) that can be managed.

• Used licenses: Number of licenses in use.

• Valid until: The license expiration date.

If you have any questions or concerns regarding the displayed license information, contact your

Sophos sales representative.

Sophos Mobile

7 Configure settings

Configure the following settings:

• Personal settings, for example the platforms you want to manage

• Password policies

• Technical support contact details

• Self Service Portal settings

7.1 Configure personal settings

You can adjust the appearance of Sophos Mobile Admin to your personal preferences. For example, you can set the language, the time zone, or the visible device platforms.

Note

These settings only affect the administrator account you’re currently signed in with.

1. On the menu sidebar, under SETTINGS, click Setup > General, and then click the Personal tab.

2. Configure the following settings:

Option

Language

Description

The user interface language.

Time zone

Unit system

Lines per page in tables

Expert mode

The time zone in which dates are shown.

The unit system for lengths (Metric or Imperial).

Activated platforms

The maximum number of entries displayed per table page.

This setting turns on additional features:

• The Show device page includes the Custom properties tab with your custom device properties.

• The Show device page includes the Internal properties tab with additional properties the device reports.

• Several policy configuration pages include the Extra

settings section to configure optional settings.

The device platforms you want to view.

In Sophos Mobile Admin, only pages and settings relevant for the selected platforms are shown.

3. Click Save.

Sophos Mobile

7.2 Configure password policies

To enforce password security, configure password policies for Sophos Mobile Admin users and the

Self Service Portal.

Note

The password policies do not apply to users from an external LDAP directory.

1. On the menu sidebar, under SETTINGS, click Setup > General, and then click the Password

policies tab.

2. Under Rules, you can define password requirements, like a minimum number of lower-case, upper-case or numerical characters that a password must contain to be valid.

3. Under Settings, configure the following settings: a) Password change interval (days): Enter the number of days until a password expires

(between 1 and 730 ), or leave the field empty to disable password expiration.

b) Number of previous passwords which must not be reused: Select a value between 1 and

10 , or select -- to disable this restriction.

c) Maximum number of failed login attempts: Select the number of failed login attempts until the account gets locked (between 1 and 10 ), or select -- to allow an unlimited number of failed login attempts.

4. Click Save.

7.3 Configure IT contact

Provide your IT contact details so that users can get help with questions or problems.

The information you enter here is displayed in the Self Service Portal and on the users’ devices.

1. On the menu sidebar, under SETTINGS, click Setup > General, and then click the IT contact tab.

2. Enter the contact information.

3. Click Save.

Sophos Mobile

8 Apple Push Notification service certificates

To use the built-in Mobile Device Management (MDM) protocol of iOS and macOS devices, Sophos

Mobile must use the Apple Push Notification service (APNs) to trigger the devices.

APNs certificates have a validity period of one year.

8.1 Create APNs certificate

1. On the menu sidebar, under SETTINGS, click Setup > Apple setup, and then click the APNs tab.

2. Click APNs certificate wizard.

3. On the Mode page, click Create a new APNs certificate.

4. On the CSR page, click Download certificate signing request.

This saves the certificate signing request file apple.csr

to your local computer.

5. You need an Apple ID. Even if you already have an ID, we recommend that you create a new one for use with Sophos Mobile. On the Apple ID page, click Create Apple ID in the Apple portal.

This opens an Apple web page where you can create an Apple ID for your company.

Note

Store the credentials in a safe place where your colleagues can access them. Your company will need these credentials to renew the certificate each year.

6. In the wizard, enter your new Apple ID in the Apple ID field.

7. On the Certificate page, click Create certificate on the Apple portal.

This opens the Apple Push Certificates Portal.

8. Log in with your Apple ID and upload the certificate signing request file apple.csr

9. Download the .pem

APNs certificate file and save it to your computer.

10. On the Upload page, click Upload certificate and then browse for the .pem

file that you received from the Apple Push Certificates Portal.

11. Click Save.

Sophos Mobile reads the certificate and displays the certificate details on the APNs tab.

Sophos Mobile

9 Standalone EAS proxy

You can set up an EAS proxy to control the access of your managed devices to an email server.

Email traffic of your managed devices is routed through that proxy. You can block email access for devices, for example a device that violates a compliance rule.

The devices must be configured to use the EAS proxy as email server for incoming and outgoing emails. The EAS proxy will only forward traffic to the actual email server if the device is known in

Sophos Mobile and matches the required policies. This guarantees higher security as the email server does not need to be accessible from the Internet and only devices that are authorized

(correctly configured, for example with passcode guidelines) can access it. Also, you can configure the EAS proxy to block access from specific devices.

The EAS proxy is downloaded and installed separately from Sophos Mobile. It communicates with the Sophos Mobile server through an HTTPS web interface.

Note

Because macOS doesn’t support the ActiveSync protocol, you can’t use the EAS proxy to filter email traffic coming from Macs.

Features

• Support for multiple Microsoft Exchange or IBM Notes Traveler email servers. You can set up one

EAS proxy instance per email server.

• Load balancer support. You can set up standalone EAS proxy instances on several computers and then use a load balancer to distribute the client requests among them.

• Support for certificate-based client authentication. You can select a certificate from a certification authority (CA), from which the client certificates must be derived.

• Support for email access control through PowerShell. In this scenario, the EAS proxy service communicates with the email server through PowerShell to control the email access of your managed devices. Email traffic happens directly from the devices to the email server and is not

routed through a proxy. See Set up email access control through PowerShell (page 13).

• The EAS proxy remembers the device status for 24 hours. If the Sophos Mobile server is offline, for example during an update, email traffic is filtered based on the last known device status. After 24 hours, all email traffic is blocked.

Note

For non-iOS devices, filtering abilities of the standalone EAS proxy are limited due to the specifics of the IBM Notes Traveler protocol. Traveler clients on non-iOS devices do not send the device ID with every request. Requests without a device ID are still forwarded to the Traveler server, even though the EAS proxy is not able to verify that the device is authorized.

9.1 Download the EAS proxy installer

1. Sign in to Sophos Mobile Admin.

Sophos Mobile

2. On the menu sidebar, under SETTINGS, click Setup > Sophos setup, and then click the EAS

proxy tab.

3. Under External, click the link to download the EAS proxy installer.

The installer file is saved to your local computer.

9.2 Install the standalone EAS proxy

Prerequisites:

• All required email servers are accessible. The EAS proxy installer will not configure connections to servers that are not available.

• You are an administrator on the computer where you install the EAS proxy.

• You know the URL of the Sophos Mobile server. See

Determine the Sophos Mobile server URL

(page 16).

Note

The Sophos Mobile server deployment guide contains schematic diagrams for the integration of the standalone EAS proxy into your company’s infrastructure. We recommend that you read the information before performing the installation and deployment of the standalone EAS proxy.

1. Run Sophos Mobile EAS Proxy Setup.exe

to start the Sophos Mobile EAS Proxy - Setup

Wizard.

2. On the Choose Install Location page, choose the destination folder and click Install to start installation.

After the installation has been completed, the Sophos Mobile EAS Proxy - Configuration Wizard is started automatically and guides you through the configuration steps.

3. In the Sophos Mobile server configuration dialog, enter the URL of the Sophos Mobile server the

EAS proxy will connect to.

You should also select Use SSL for incoming connections (Clients to EAS Proxy) to secure the communication between clients and the EAS proxy.

Optionally, select Use client certificates for authentication if you want the clients to use a certificate in addition to the EAS proxy credentials for authentication. This adds an additional layer of security to the connection.

4. If you selected Use SSL for incoming connections (Clients to EAS Proxy) before, the

Configure server certificate page is displayed. On this page you create or import a certificate for the secure (HTTPS) access to the EAS proxy.

Note

You can download the SSL Certificate Wizard from MySophos to request your SSL/TLS certificate for the Sophos Mobile EAS proxy.

For general information about how to download Sophos software, see Sophos knowledge base article 111195 .

• If you do not have a trusted certificate yet, select Create self-signed certificate.

• If you have a trusted certificate, click Import a certificate from a trusted issuer and select one of the following options from the list:

— PKCS12 with certificate, private key and certificate chain (intermediate and CA)

— Separate files for certificate, private key, intermediate and CA certificate

Sophos Mobile

5. On the next page, enter the relevant certificate information, depending on the type of certificate that you selected.

Note

For a self-signed certificate, you need to specify a server that is accessible from the client devices.

6. If you selected Use client certificates for authentication before, the SMC client authentication

configuration page is displayed. On this page, you select a certificate from a certification authority

(CA), from which the client certificates must be derived.

When a client tries to connect, the EAS proxy will check if the client certificate is derived from the

CA that you specify here.

7. On the EAS Proxy instance setup page, configure one or more EAS proxy instances.

• Instance type: Select EAS proxy.

• Instance name: A name to identify the instance.

• Server port: The port of the EAS proxy for incoming email traffic. If you set up more than one proxy instance, each of these must use a different port.

• Require client certificate authentication: Email clients must authenticate themselves when connecting to the EAS proxy.

• ActiveSync server: The name or IP address of the Exchange ActiveSync Server instance with which the proxy instance will connect.

• SSL: Communication between the proxy instance and Exchange ActiveSync Server is secured by SSL or TLS (depending on what the server supports).

• Allow EWS subscription requests from Secure Email: Select this to allow the Sophos

Secure Email app on iOS to subscribe to push notifications through Exchange Web Services

(EWS). Push notifications inform the device when there are messages for Secure Email.

Note

— By default, the EAS proxy blocks all requests to the Exchange server’s EWS interface for security reasons. If you select this check box, subscription requests are allowed.

Other requests remain blocked.

— For information on how to configure EWS for your Exchange server, see Sophos knowledge base article 127137 .

• Enable Traveler client access: Only select this check box if you need to allow access by IBM

Notes Traveler clients on non-iOS devices.

8. After entering the instance information, click Add to add the instance to the Instances list.

For every proxy instance, the installer creates a certificate that you need to upload to the Sophos

Mobile server. After you have clicked Add, a message window opens, explaining how to upload the certificate.

9. In the message window, click OK.

This will open a dialog, showing the folder in which the certificate has been created.

Note

You can also open the dialog by selecting the relevant instance and clicking the Export config

and upload to Sophos Mobile server link on the EAS Proxy instance setup page.

Sophos Mobile

10. Make a note of the certificate folder. You need this information when you upload the certificate to

Sophos Mobile.

11. Optional: Click Add again to configure additional EAS proxy instances.

12. When you have configured all required EAS proxy instances, click Next.

The server ports that you entered are tested and inbound rules for the Windows Firewall are configured.

13. On the Allowed mail user agents page, you can specify mail user agents (i.e. email client applications) that are allowed to connect to the EAS proxy. When a client connects to the EAS proxy using an email application that is not specified, the request will be rejected.

• Select Allow all mail user agents to configure no restriction.

• Select Only allow the specified mail user agents and then select a mail user agent from the list. Click Add to add the entry to the list of allowed agents. Repeat this for all mail user agents that are allowed to connect to the EAS proxy.

14. On the Sophos Mobile EAS Proxy - Configuration Wizard finished page, click Finish to close the configuration wizard and return to the setup wizard.

15. In the setup wizard, make sure that the Start Sophos Mobile EAS Proxy server now check box is selected, then click Finish to complete the configuration and to start the Sophos Mobile EAS proxy for the first time.

To complete the EAS proxy configuration, upload the certificates that were created for every proxy instance to Sophos Mobile:

16. Sign in to Sophos Mobile Admin.

17. On the menu sidebar, under SETTINGS, click Setup > Sophos setup, and then click the EAS

proxy tab.

18. Under External, click Upload a file. Upload the certificate that the configuration wizard created.

If you have set up more than one instance, repeat this for all instance certificates.

19. Click Save.

20. In Windows, open the Services dialog and restart the EASProxy service.

This completes the initial setup of the standalone EAS proxy.

Note

Every day, the EAS proxy log entries are moved to a new file, using the naming pattern

EASProxy.log.yyyy-mm-dd . These daily log files are not deleted automatically and thus may cause disk space issues over time. We recommend that you set up a process to move the log files to a backup location.

9.3 Set up email access control through

PowerShell

You can set up a PowerShell connection to an Exchange or an Office 365 server. This means that the EAS proxy service communicates with the email server through PowerShell to control the email access for your managed devices. Email traffic is routed directly from the devices to the email server.

It is not routed through a proxy.

Note

Because macOS doesn’t support the ActiveSync protocol, you can’t use PowerShell to control email access by Macs.

Sophos Mobile

The PowerShell scenario has these advantages:

• Devices communicate directly with the Exchange server.

• You do not need to open a port on your server for incoming email traffic from your managed devices.

Supported email servers are:

• Exchange Server 2013

• Exchange Server 2016

• Office 365 with an Exchange Online plan

To set up PowerShell:

1. Configure PowerShell.

2. Create a service account on the Exchange server or in Office 365. This account is used by Sophos

Mobile to execute PowerShell commands.

3. Set up one or more PowerShell connection instances to Exchange or Office 365.

4. Upload the instance certificates to Sophos Mobile.

Configure PowerShell

1. On the computer on which you are going to install the EAS proxy, open Windows PowerShell, as an administrator, and enter:

PS C:\Windows\system32> Set-ExecutionPolicy RemoteSigned

Note

If PowerShell is not available, install it as described in the Microsoft article Installing Windows

PowerShell (external link) .

2. If you want to connect to a local Exchange server, open Windows PowerShell as administrator on that computer and enter the same command as before:

PS C:\Windows\system32> Set-ExecutionPolicy RemoteSigned

Note

This step is not required for Office 365.

Create a service account

3. Log in to the relevant admin console:

• For Exchange Server 2013/2016: Exchange Admin Center

• For Office 365: Office 365 Admin Center

4. Create a user account. This account is used as a service account by Sophos Mobile to execute

PowerShell commands.

• Use a user name like smc_powershell that identifies the account purpose.

• Turn off the setting to make the user change their password the next time they log in.

• Remove any Office 365 license that was automatically assigned to the new account. Service accounts don’t require a license.

5. Create a new role group and assign it the required permissions.

Sophos Mobile

• Use a role group name like smc_powershell .

• Add the Mail Recipients and Organization Client Access roles.

• Add the service account as a member.

Set up PowerShell connections

6. Use the setup wizard as if you would set up a standalone EAS Proxy. On wizard page EAS Proxy

instance setup, configure the following settings:

• Instance type: Select PowerShell Exchange/Office 365.

• Instance name: A name to identify the instance.

• Exchange server: The name or IP address of the Exchange server (for a local Exchange server installation) or outlook.office365.com

(for Office 365). Don’t include a prefix https:// or a suffix /powershell . These are added automatically.

• Allow all certificates: The certificate that the Exchange server presents is not verified.

Use this for example if you have a self-signed certificate installed on your Exchange server. Because the Allow all certificates option reduces the security level of the server communication, we strongly recommend that you select it only if required by your network environment.

• Allow EWS subscription requests from Secure Email: Select this to allow the Sophos

Secure Email app on iOS to subscribe to push notifications through Exchange Web Services

(EWS). Push notifications inform the device when there are messages for Secure Email.

Note

— By default, the EAS proxy blocks all requests to the Exchange server’s EWS interface for security reasons. If you select this check box, subscription requests are allowed.

Other requests remain blocked.

— For information on how to configure EWS for your Exchange server, see Sophos knowledge base article 127137 .

• Service account: The name of the user account you created in the Exchange or Office 365 admin console.

• Password: The password of the user account.

7. Click Add to add the instance to the Instances list.

8. Repeat the previous steps to set up PowerShell connections to other Exchange or Office 365 servers.

9. Complete the setup wizard as described in

Install the standalone EAS proxy (page 11).

Upload certificates

10. Sign in to Sophos Mobile Admin.

11. On the menu sidebar, under SETTINGS, click Setup > Sophos setup, and then click the EAS

proxy tab.

12. Optional: Under General, select Restrict to Sophos Secure Email to restrict email access to the

Sophos Secure Email app, available for Android and iOS.

This prevents other email apps from connecting to your email server.

13. Under External, click Upload a file. Upload the certificate that the configuration wizard created.

If you have set up more than one instance, repeat this for all instance certificates.

14. Click Save.

15. In Windows, open the Services dialog and restart the EASProxy service.

Sophos Mobile

This completes the initial setup of PowerShell connections. Email traffic between a managed device and the Exchange or Office 365 servers is blocked if the device violates a compliance rule. You can block an individual device by setting the email access mode for that device to Deny.

Note

Depending on the configuration of your Exchange server, devices receive a notification when their email access is blocked.

9.4 Configure a connection to the standalone EAS proxy server

To configure the connection between Sophos Mobile and the standalone EAS proxy, you upload the certificate of the EAS proxy server to Sophos Mobile. The certificate was generated when you configured the EAS proxy instance.

Important

If the EAS proxy service is started before you have uploaded the certificate, Sophos Mobile rejects the connection to the server and the service fails to start.

To upload the certificate of the standalone EAS proxy:

1. On the menu sidebar, under SETTINGS, click Setup > Sophos setup, and then click the EAS

proxy tab.

2. Optional: Under General, select Restrict to Sophos Secure Email to restrict email access to the

Sophos Secure Email app, available for Android and iOS.

This prevents other email apps from connecting to your email server.

3. Under External, click Upload a file and navigate to the certificate file.

If you have set up more than one EAS proxy instance, repeat this for all instances.

4. Click Save.

5. In Windows, open the Services dialog and restart the EASProxy service.

9.5 Determine the Sophos Mobile server URL

You need the Sophos Mobile server URL to configure the standalone EAS proxy. The value is displayed in the Sophos Mobile system settings.

1. Sign in to Sophos Mobile Admin.

2. On the menu sidebar, under SETTINGS, click Setup > Sophos setup, and then click the EAS

proxy tab.

Under External, the URL of the Sophos Mobile server is displayed.

Sophos Mobile

10 Configure Network Access Control

Sophos Mobile includes an interface to third-party Network Access Control (NAC) systems. By configuring connections to NAC systems, you allow them to obtain a list of devices and their compliance states. Also, when you configure Network Access Control as described in this section, you can later define a compliance policy that denies network access when certain compliance rules are violated.

For information on how to define compliance policies, see the Sophos Mobile administrator help .

To configure Network Access Control:

1. On the menu sidebar, under SETTINGS, click Setup > Sophos setup, and then click the Network

Access Control tab.

2. Select one of the available NAC integrations from the list:

• Sophos UTM

This option enables Sophos UTM integration (for version 9.2 and higher). The integration requires you to set the SMC server URL and admin user credentials in the WebAdmin interface of Sophos UTM, under Management > Sophos Mobile. For details, see the

Sophos UTM administration guide.

• Cisco ISE

This option enables Cisco ISE integration. Configure the following settings:

User name

Password

Password confirmation

Redirection page for blocked devices

The user name that has to be specified in Cisco ISE. It is used by Cisco ISE to log in to Sophos Mobile.

Enter a password for logging in to Sophos Mobile.

Repeat the password.

A URL to which devices are redirected if they are not allowed to access the network.

We recommend that you use the URL of the Self Service

Portal or of an information page with a link to the Self

Service Portal.

On Cisco ISE, you must configure the relevant settings so that it uses the URL of the

Sophos Mobile server and the credentials that you entered here when connecting to the NAC interface.

• Check Point

This option enables Check Point integration (for version R77.10 and higher). Configure the following settings:

User name

Password

Password confirmation

The user name that has to be specified in Check Point. It is used by Check Point to log in to Sophos Mobile.

Enter a password for logging in to Sophos Mobile.

Repeat the password.

Sophos Mobile

In the Check Point Mobile Access Gateway, you must configure some specific settings, as described in the Check Point Support Center article MDM cooperative enforcement for

Mobile clients .

• Web service

This option allows you to connect a third-party NAC system to the web service interface.

Sophos Mobile offers a RESTful web service interface that delivers MAC addresses and network access status of the managed devices.

A third-party NAC system can connect to that interface by using the login credentials of a

Sophos Mobile administrator account.

For implementation details of the web service interface see the Sophos Mobile Network

Access Control interface guide .

• Custom

This option allows you to configure certificate based access to the NAC interface.

Note

The legacy Custom option is deprecated and will be removed in a future release. Use the

Web service option instead to connect a third-party NAC system to Sophos Mobile.

Click Upload a file and navigate to the certificate of the third-party NAC system. The certificate is uploaded and displayed in a table.

A third-party NAC system that presents the certificate to the Sophos Mobile server will gain access to the NAC interface.

3. On the Network Access Control tab, click Save.

Sophos Mobile

11 Compliance policies

With compliance policies you can:

• Allow, forbid or enforce certain features of a device.

• Define actions that are executed when a compliance rule is violated.

You can create different compliance policies and assign them to device groups. This allows you to apply different levels of security to your managed devices.

Tip

If you are planning to manage both corporate and private devices, we recommend that you define separate compliance policies for at least these two device types.

11.1 Create compliance policy

1. On the menu sidebar, under CONFIGURE, click Compliance policies.

2. On the Compliance policies page, click Create compliance policy, and then select the template the policy will be based on:

• Default template: A selection of compliance rules, with no actions defined.

• PCI template, HIPAA template: Compliance rules and actions based on the HIPAA and the

PCI DSS security standard, respectively.

Your choice of template doesn’t restrict your subsequent configuration options.

3. Enter a name and, optionally, a description for the compliance policy.

Repeat the following steps for all required platforms.

4. Make sure that the Enable platform check box on each tab is selected.

If this check box is not selected, devices of that platform are not checked for compliance.

5. Under Rule, configure the compliance rules for the particular platform.

For a description of the available rules for each device type, click Help in the page header.

Note

Each compliance rule has a fixed severity level (high, medium, low) that is depicted by a blue icon. The severity helps you to assess the importance of each rule and the actions you should implement when it is violated.

Note

For devices where Sophos Mobile manages the Sophos container instead of the whole device, only a subset of compliance rules is applicable. In Highlight rules, select a management type to highlight the rules that are relevant.

6. Under If rule is violated, define the actions that will be taken when a rule is violated:

Option

Deny email

Description

Forbid email access.

Sophos Mobile

Option

Lock container

Deny network

Create alert

Transfer task bundle

Description

This action can only be taken if you have configured a connection to the standalone EAS proxy. See

Configure a connection to the standalone EAS proxy server (page 16).

This action is only available for Android, iOS, Windows and

Windows Mobile devices.

Disable the Sophos Secure Workspace and Secure Email apps.

This affects document, email and web access that is managed by these apps.

This action can only be taken when you have activated a

Mobile Advanced license.

This action is only available for Android and iOS devices.

Forbid network access.

This action can only be taken if you have configured Network

Access Control. See

Configure Network Access Control

(page

17).

This action is not available for devices where Sophos Mobile only manages the Sophos container.

Trigger an alert.

The alerts are displayed on the Alerts page.

Transfer a specific task bundle to the device.

This action is only available for Android, iOS, macOS and

Windows devices.

We recommend that you set this to None at this stage. For further information, see the Sophos Mobile administrator help .

Important

When used incorrectly, task bundles may misconfigure or even wipe devices. To assign the correct task bundles to compliance rules, an in-depth knowledge of the system is required.

Note

When a device in Android enterprise device owner mode becomes non-compliant, all apps are disabled.

7. When you have made the settings for all required platforms, click Save to save the compliance policy under the name that you specified.

To make use of a compliance policy, you assign it to a device group. This is described in the next section.

Sophos Mobile

12 Device groups

Device groups are used to categorize devices. They help you to manage devices efficiently as you can carry out tasks on a group rather than on individual devices.

A device always belongs to exactly one device group. You assign a device to a device group when you add it to Sophos Mobile.

Tip

Only group devices with the same operating system. This makes it easier to use groups for installations and other operating system specific tasks.

12.1 Create device group

1. On the menu sidebar, under MANAGE, click Device groups, and then click Create device group.

2. On the Edit device group page, enter a name and a description for the new device group.

3. Under Compliance policies, select the compliance policies that are applied to corporate and to personal devices.

4. Click Save.

Note

The device group settings contain the Enable iOS auto-enrollment option. This option allows you to enroll iOS devices with the Apple Configurator. For further information, see the Sophos

Mobile administrator help .

The new device group is created and shown on the Device groups page.

Sophos Mobile

13 Get started with device policies

The Policies startup wizard helps you create basic device policies for all platforms. You can enhance the policies later.

Note

Depending on the platform, you configure device settings either by a device profile (Android, iOS) or a device policy (macOS, Windows, Windows Mobile). For simplicity, this section uses the term

policy for both profiles and policies.

1. On the dashboard, click Policies startup wizard in the Getting started tasks widget.

Tip

If you don’t see the widget, click Add widget > Getting started.

2. On the Platforms page, select the device platforms for which you want to create a policy.

Select Android and iOS.

3. For Android, you can select a management mode.

This setting affects which policy types are available. We recommend you use the Android

enterprise mode.

4. On the Policies page, configure the following settings: a) Enter a name for the policy.

For each platform, a policy with this name is created.

b) Select the areas the policy manages.

If you clear a check box, the corresponding wizard page is skipped. You can configure the skipped areas (and more) later.

We suggest you select at least Password requirements and Restrictions.

5. On the Passwords page, configure requirements for the device password.

6. On the Restrictions page, configure restrictions applied to devices, like turning off the camera or other device features that could be a security risk.

7. On the Wi-Fi page, configure the connection to your corporate Wi-Fi network.

If your Wi-Fi network uses a different security type than WPA/WPA2 PSK, you can change that setting later.

8. On the Email page, configure the connection to your corporate Microsoft Exchange email server.

The placeholders %_USERNAME_% and %_EMAILADDRESS_% are replaced by the name and the email address of the user assigned to the device.

9. Click Finish.

For each platform you’ve selected, the wizard creates a policy.

To view the policy, click Profiles, policies in the menu sidebar and then click the device platform.

To change the areas managed, click the policy’s name and then click Add configuration.

If you’ve selected the Android enterprise mode, you must set up Android enterprise for your organization before you can enroll devices. See the Sophos Mobile administrator help .

Sophos Mobile

14 Create task bundle for Android devices

1. On the menu sidebar, under CONFIGURE, click Task bundles > Android.

2. On the Task bundles page, click Create task bundle.

The Edit task bundle page is displayed.

3. Enter a name and, optionally, a description for the new task bundle in the relevant fields.

The version is automatically incremented every time you save the task bundle.

4. Optional: Select Selectable for compliance actions to transfer the task bundle onto a device

when it violates a compliance rule. See Compliance policies (page 19).

Note

This option is disabled when you edit an existing task bundle and the task bundle is already used as a compliance action.

5. Click Create task, select Enroll and enter a name for the task. Click Apply to create the task.

The name that you enter here will be displayed in the Self Service Portal while the task is processed.

6. Click Create task again and select Install profile or assign policy. Give the task a meaningful name, for example Install password policies profile , and select the profile you have created. Click Apply to create the task.

7. If you have configured profiles for Exchange, VPN or Wi-Fi settings, repeat the previous step for each profile.

8. Optional: Add further tasks to the task bundle.

Tip

You can change the installation order of the tasks by using the sort arrows on the right-hand side of the tasks list.

9. After you have added all required tasks to the task bundle, click Save on the Edit task bundle page.

The task bundle is available for transfer. It is displayed on the Task bundles page.

Sophos Mobile

15 Create task bundle for iOS devices

1. On the menu sidebar, under CONFIGURE, click Task bundles > iOS.

2. On the Task bundles page, click Create task bundle.

The Edit task bundle page is displayed.

3. Enter a name and, optionally, a description for the new task bundle in the relevant fields.

The version is automatically incremented every time you save the task bundle.

4. Optional: Select Selectable for compliance actions to transfer the task bundle onto a device

when it violates a compliance rule. See Compliance policies (page 19).

Note

This option is disabled when you edit an existing task bundle and the task bundle is already used as a compliance action.

5. Optional: Select Ignore app installation failures to continue the task bundle processing even if an app installation fails.

This option is disabled when the task bundle contains no Install app task.

6. Click Create task, select Enroll and enter a name for the task. Click Apply to create the task.

The name that you enter here will be displayed in the Self Service Portal while the task is processed.

7. Click Create task again and select Install profile or assign policy. Give the task a meaningful name, for example Install password policies profile , and select the profile you have created. Click Apply to create the task.

8. If you have configured profiles for Exchange, VPN or Wi-Fi settings, repeat the previous step for each profile.

9. Optional: Add further tasks to the task bundle.

Tip

You can change the installation order of the tasks by using the sort arrows on the right-hand side of the tasks list.

10. After you have added all required tasks to the task bundle, click Save on the Edit task bundle page.

The task bundle is available for transfer. It is displayed on the Task bundles page.

Sophos Mobile

16 Configure Self Service Portal settings

1. On the menu sidebar, under SETTINGS, click Setup > Self Service Portal.

2. Click Enrollment texts and then add a terms of use text and a post-enrollment text.

When you assign these texts to your Self Service Portal configuration, they are displayed before and after the enrollment, respectively.

3. On the Self Service Portal configurations page, click Add to create a configuration.

4. Configure the following settings:

Option

Name

Description

The name of the configuration.

In the Self Service Portal, users select a configuration by this name.

User groups

Maximum number of devices

Click Add and then enter a user group. The configuration is applied to all members of that group.

The maximum number of devices a user can enroll in the Self

Service Portal.

Actions Click Show and then select the management actions a user can perform in the Self Service Portal.

5. Click Add > Android.

6. In the Configure platform settings dialog, configure the following settings:

Option

Display name

Description

The name of the platform settings.

In the Self Service Portal, users select an enrollment type by this name.

Description A description of the platform settings.

This description is displayed in the Self Service Portal next to the name.

Owner

Device group

Enrollment package

Terms of use

The owner mode (corporate or personal) of devices enrolled with this configuration.

The device group the device is added to.

Select the Android task bundle you’ve created.

The text to be displayed in the Self Service Portal before the enrollment.

Leave this field empty to display no text.

Users must agree to the text to proceed with the enrollment.

Sophos Mobile

Option

Post-enrollment text

Description

The text to be displayed in the Self Service Portal after the enrollment.

Leave this field empty to display no text.

7. Click Apply to add the platform settings to the Self Service Portal configuration.

8. Click Add > iOS, and then repeat the configuration steps you performed for Android.

9. On the Edit Self Service Portal configuration page, click Save.

There always is a Default configuration. This configuration has the lowest priority, so that it is only used when no other configuration matches a user.

Sophos Mobile

17 Configure user management

Sophos Mobile offers two different methods for managing user accounts for Sophos Mobile Admin and the Self Service Portal:

• With internal user management you can create users by adding them manually in Sophos Mobile

Admin or by importing them from a CSV file.

• With external user management you can connect to an existing LDAP directory and assign devices to groups and profiles based on directory membership.

Note

• You cannot change the user management method after devices have been assigned to users.

• For external user management, an LDAPS (LDAP over SSL/TLS) environment must be available. Sophos Mobile connects to the LDAP server using the default LDAPS port 636.

To select the user management method:

1. On the menu sidebar, under SETTINGS, click Setup > Sophos setup, and then click the User

setup tab.

2. Select the data source for the user accounts for Sophos Mobile Admin and the Self Service Portal

(SSP):

• Select Internal directory to use internal user management.

• Select External LDAP directory to use external user management instead of or in combination with internal user management.

3. If you selected External LDAP directory, click Configure external LDAP to specify the server details. See

Configure external directory connection (page 30).

4. Click Save.

Note

After you have saved your settings, only the selected user management method is available on the User setup tab. To change your selection afterward, select and save None. No SSP, user-

specific profiles, or LDAP administrators available. first to make all options available again.

Sophos Mobile

18 Use internal user management

18.1 Create a Self Service Portal test user

To test provisioning through the Self Service Portal, create a Self Service Portal user account for yourself. You will use this account to log in to the Self Service Portal and test device enrollment.

To create a test user account for the Self Service Portal:

1. On the menu sidebar, under MANAGE, click People.

2. Click Create user.

3. Configure the required account details.

Make sure that Send registration email is selected.

4. Click Save.

The user is added to the list of Self Service Portal users and a registration email is sent to the email address that you specified in the account details.

18.2 Test device enrollment through the Self

Service Portal

We recommend that you test device enrollment through the Self Service Portal before you roll out the Self Service Portal to your users.

Service Portal test user (page 28) and perform test enrollments for all platforms that you want to

manage with Sophos Mobile.

18.3 Import users into Sophos Mobile

After you have tested device enrollment through the Self Service Portal, you can import your user list into Sophos Mobile.

The import of users is only relevant for internal user management. For external user management, all users that are assigned to a certain LDAP group can log in to the system.

You add new Self Service Portal users by importing them from a CSV file.

The CSV file must have the following specification:

• The first row is treated as a header and is not imported.

• Values must be separated by semicolon, not by comma.

• All rows must have the correct number of semicolon characters, even if you leave out optional values.

• The file extension must be .csv

• To ensure that non-English characters are imported correctly, the file must be UTF-8 encoded.

Sophos Mobile

Tip

On the Import users page, click Example CSV to download a sample file.

To import users from a CSV file:

1. On the menu sidebar, under MANAGE, click People.

2. Click Import users.

3. On the Import users page, select Send registration emails.

4. Click Upload a file and then navigate to the CSV file you have prepared.

The entries are read in from the file and are displayed.

5. If the data is not formatted correctly or is inconsistent, the file as a whole cannot be imported. In this case, follow the error messages that are displayed next to the relevant entries, correct the content of the CSV file accordingly and upload it again.

6. Click Finish to create the user accounts.

The users are imported and displayed on the People page. They receive emails with their login credentials for the Self Service Portal.

Sophos Mobile

19 Use external user management

19.1 Configure external directory connection

To manage user accounts for Sophos Mobile Admin and the Self Service Portal in an external LDAP user directory, you must configure the connection to your LDAP server.

Sophos Mobile can connect to the following LDAP servers:

• Active Directory

• Google Cloud Directory

• IBM Domino

• NetIQ eDirectory

• Red Hat Directory Server

• Zimbra

For supported versions, see the Sophos Mobile 9 release notes .

Note

There is no synchronization between the LDAP directory and Sophos Mobile. Sophos Mobile only accesses the LDAP directory to look up user information. Changes to an LDAP user account are not implemented on the Sophos Mobile database, and vice versa.

1. On the menu sidebar, under SETTINGS, click Setup > Sophos setup, and then click the User

setup tab.

2. Select External LDAP directory.

3. Click Configure external LDAP.

Configuration depends on the LDAP server type. The following instructions apply to Active Directory.

4. On the Server details page, configure the following settings: a) In the LDAP type field, select the LDAP server type.

b) In the Primary URL field, enter the IP address or name of the primary directory server.

Select SSL/TLS to secure the server connection by SSL or TLS (depending on what the server supports).

c) Optional: In the Secondary URL field, enter the IP address or name of a directory server

Sophos Mobile uses as fallback in case the primary server isn’t available.

d) In the User and Password fields, enter the credentials Sophos Mobile uses to authenticate with the LDAP server.

Use one of the following formats:

• <domain>\<user name>

• <user name>@<domain>.<domain code>

Sophos Mobile

Note

For security reasons, we recommend you select an account with no write permissions for the directory.

5. On the Search base page, enter the distinguished name (DN) of the search base object.

The search base object defines the location in the directory from which the LDAP search begins.

6. On the Search fields page, configure the attributes of the directory service that contain the user properties Sophos Mobile uses.

Select the attribute names from the list or enter them manually.

Use the following mappings for Active Directory:

Property in Sophos Mobile

User name

First name

Last name

Attribute in Active Directory sAMAccountName givenName sn

Email mail

7. On the SSP configuration page, specify the users that are allowed to log in to the Self Service

Portal. Enter the relevant information in the LDAP directory group field, using one of the following options:

• If you enter the name of a group that is defined on the directory server, all members of that group are allowed to log in to the Self Service Portal. After you have entered the group name, click Test group to resolve the group name into a Distinguished Name (DN).

• If you leave the field empty, no users from the directory server are allowed to log in to the Self

Service Portal. Use this option if you want to enable external user management for Sophos

Mobile Admin but not for the Self Service Portal.

Note

The group you specify here is not related to the user group you define on the Group settings tab of the Self Service Portal page. With those settings, you define task bundles, Sophos

Mobile group membership and available device platforms for each user group.

For further information on the Self Service Portal group settings, see the Sophos Mobile administrator help .

8. Click Apply.

9. On the User setup tab, click Save.

Related information

How to connect a Sophos Mobile 8.0 server with an Azure Active Directory (Sophos knowledge base article 128081)

Connecting Sophos Mobile to Google Cloud Identity / Google Cloud Directory using Secure LDAP

(Sophos knowledge base article 132870)

Sophos Mobile

19.2 Test device enrollment for LDAP users

We recommend that you test device enrollment through the Self Service Portal before you roll out

Self Service Portal use to your users.

Log in to the Self Service Portal with your LDAP credentials and perform enrollment tests on all the platforms that you want to manage with Sophos Mobile.

Sophos Mobile

20 Use the Add device wizard

You can easily enroll new devices with the Add device wizard. It provides a workflow that combines the following tasks:

• Add a new device to Sophos Mobile.

• Optional: Assign a user to the device.

• Enroll the device.

• Optional: Transfer a task bundle to the device.

1. On the menu sidebar, under MANAGE, click Devices, and then click Add > Add device wizard.

Tip

Alternatively, you can start the wizard from the Dashboard page by clicking the Add device widget.

2. On the User page, either enter search criteria to look up a user the device will be assigned to, or select Skip user assignment to enroll a device that will not be assigned to a user yet.

3. On the User selection page, select the required user from the list of users matching your search criteria.

4. On the Device details page, configure the following settings:

Option

Platform

Name

Description

Phone number

Email address

Description

The device platform.

A unique name under which the device will be managed by

Sophos Mobile.

An optional description of the device.

An optional phone number. Enter the number in international format, for example +491701234567 .

The email address to which the enrollment instructions are sent.

If user management is configured for the customer, this is the email address of the user assigned to the device.

If no user management is configured, enter an email address here.

Owner Select the device owner type: either Corporate or Personal.

Device group Select the device group the device will be assigned to. If you have not created a device group yet, you can select the device group Default, which is always available.

5. On the Enrollment type page, select whether you want to enroll the device or only the Sophos container.

Select Enroll device.

6. Select the task bundle you’ve configured for the device platform.

7. On the Enrollment page, follow the instructions to complete the enrollment process.

8. When enrollment has been completed successfully, click Finish.

Sophos Mobile

Note

• When you have made all the selections, you can close the wizard without having to wait for the

Finish button to appear. An enrollment task is created and processed in the background.

21 Glossary

ad hoc provisioning profile enrollment

Enterprise App Store provisioning

Self Service Portal

Mobile Advanced license

SMSec

Sophos Mobile client

Sophos Mobile console

Sophos Mobile Security

Sophos Secure Email

Sophos Secure Workspace task bundle

Sophos Mobile

A distribution provisioning profile you add to a self-developed iOS app. This allows you to install the app on designated devices without having to publish it to the App Store.

The registration of a device with Sophos Mobile.

An app repository that is hosted on the Sophos

Mobile server. The administrator can use Sophos

Mobile Admin to add apps to the Enterprise App

Store. Users can then use the Sophos Mobile

Control app to install these apps onto their devices.

The process of installing the Sophos Mobile

Control app on a device.

The web interface that allows users to enroll their own devices and carry out other tasks without having to contact the helpdesk.

With a license of type Mobile Advanced you can manage the Sophos Mobile Security, Sophos

Secure Workspace and Sophos Secure Email apps through Sophos Mobile.

Abbreviation for Sophos Mobile Security.

The Sophos Mobile Control app that is installed onto devices managed by Sophos Mobile.

The web interface that you use to manage devices.

A security app for Android devices. You can manage this app with Sophos Mobile, provided that a license of type Mobile Advanced is activated.

An app for Android and iOS devices that provides a secure container for managing your email, calendar and contacts. You can manage this app with Sophos Mobile, provided that a license of type Mobile Advanced is activated.

An app for Android and iOS devices that provides a secure workspace where you can browse, manage, edit, share, encrypt and decrypt documents from various storage providers or distributed by your company. You can manage this app with Sophos Mobile, provided that a license of type Mobile Advanced is activated.

You create a package to bundle several tasks into one transaction. You can bundle all tasks

Sophos Mobile

Team ID necessary to have a device fully enrolled and running.

Every iOS and macOS app is signed by a Team

ID. The Team ID is supplied by Apple and is unique to a specific development team.

Sophos Mobile

22 Technical support

You can find technical support for Sophos products in any of these ways:

• Visit the Sophos Community at community.sophos.com/ and search for other users who are experiencing the same problem.

• Visit the Sophos Support knowledge base at www.sophos.com/en-us/support.aspx

• Download the product documentation at www.sophos.com/en-us/support/documentation.aspx

• Open a ticket with our support team at https://secure2.sophos.com/support/contact-support/ support-query.aspx

Sophos Mobile

23 Legal notices

Copyright © 2019 Sophos Limited. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise unless you are either a valid licensee where the documentation can be reproduced in accordance with the license terms or you otherwise have the prior permission in writing of the copyright owner.

Sophos, Sophos Anti-Virus and SafeGuard are registered trademarks of Sophos Limited, Sophos

Group and Utimaco Safeware AG, as applicable. All other product and company names mentioned are trademarks or registered trademarks of their respective owners.

Sophos Mobile startup guide (SaaS)

product version: 9

Contents

1 About this document

2 What are the key steps?

3 Change your password

4 Change your login name

5 Activate Mobile Advanced licenses

6 Check your licenses

7 Configure settings

7.1 Configure personal settings

7.2 Configure password policies

7.3 Configure IT contact

8 Apple Push Notification service certificates

8.1 Create APNs certificate

9 Standalone EAS proxy

Features

9.1 Download the EAS proxy installer

9.2 Install the standalone EAS proxy

9.3 Set up email access control through

PowerShell

9.4 Configure a connection to the standalone EAS proxy server

9.5 Determine the Sophos Mobile server URL

10 Configure Network Access Control

11 Compliance policies

11.1 Create compliance policy

12 Device groups

12.1 Create device group

13 Get started with device policies

14 Create task bundle for Android devices

15 Create task bundle for iOS devices

16 Configure Self Service Portal settings

17 Configure user management

18 Use internal user management

18.1 Create a Self Service Portal test user

18.2 Test device enrollment through the Self

Service Portal

18.3 Import users into Sophos Mobile

19 Use external user management

19.1 Configure external directory connection

19.2 Test device enrollment for LDAP users

20 Use the Add device wizard

21 Glossary

22 Technical support

23 Legal notices

Related

Sophos Mobile Startup Guide

Sophos Mobile as a Service Startup Guide

Sophos Mobile in Central Startup Guide

Sophos Mobile as a Service Startup Guide: AI Chat & PDF Download

Sophos Mobile Installation guide

Sophos Endpoint Security Manual: AI Chat & PDF

Sophos Mobile Control Windows Phone 8 用户指南 | AI Chat & PDF 下载

Sophos Mobile Installation guide

Sophos Mobile 即服务 ユーザーマニュアル

Sophos Mobile in Central ユーザーマニュアル

Sophos Mobile Control Administrator Help

Sophos Mobile in Central Administrator Guide

Sophos Mobile 即服务ユーザーマニュアル