Dishwasher | User manual | LG GR419 ***, F1402 FDS, F14853 WHS, F1443KD, F1056QD1, DD147MWB, F1247 TD, F1403 YD6, F14733 WH, WD-14318 FDK, WD-1465 FD, WD-14370 FD, WD-16336 FDK, WD-12361 TDK, TD-C70044 E, GS7161STAV, GCD-3922NS, Engineers Quick Reference Guide

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LG Engineers Quick Reference Guide | Manualzz

Produced by:

Kam Pankhania

Senior White Goods Technical Engineer

LG Electronics UK Ltd,

Registered Office: LG House, 250 Bath Road, Slough, Berkshire, SL1 4DX / Registered

No: 2143888

Engineers Quick

Reference Guide

This book has been provided for LG Electronics UK

Ltd approved service companies and engineers as a reference guide only. Please take note of the

Warnings and precautions for Safety As LG

Electronics UK Ltd cannot accept any responsibility for accidents, injuries or fatality when working on our products.

If you are not an approved LG repair Company or

Engineer please do not attempt any service other than any suggestions in your owners manual and kindly return this booklet to the address printed on the Back cover.

We would like to encourage you to use this Guide out in the field and hope you find it a useful tool.

Should you wish to update your product knowledge we have training modules available at http://www.lgsvc-academy.com/

For the very latest updates and information on LG products, please visit service bulletins please visit the LG website http://eic.lgservice.com/ . All website

User ID and Passwords can be obtained from your service company.

Please see the contacts pages on the back cover should you need further support.

We would also like to encourage any feedback, and should you have any further suggestions please do not hesitate to contact me at

[email protected]

.

On Behalf of LG Electronics UK Ltd. We thank you for your hard work, support and care you put into repairing our customers products.

We recommend a minimum of 2 Megger Ohms on earth insulation testing and a maximum of 0.25 Ohms for earth continuity tested.

At LG Electronics we take engineer & customer safety very seriously and work within the legal electrical guidelines without compromise.

We therefore require that all engineers carry the correct and calibrated testing equipment for electrical safety testing on all our products and record the readings on the job sheet.

Contents

Key Steps To Repair

Side by Side Refrigeration

Twin Evaporator Refrigeration

Non-Plumbed Refrigeration

Combination Refrigeration

Top 50 Refrigeration parts Used

Refrigeration FAQ

1

2-16

17-25

26-34

35-46

47-48

49

Washing Machine

Steam Washer

50-59

60-75

11KG Fixed Tub washing machine 76-97

Fixed Tub Steam Washer Dryer 98-106

Washer/Dryer

Top 50 Laundry parts Used

Smart Diagnostics

Laundry FAQ

Condenser Dryer

107-116

117-118

119-120

121

122-134

Condenser dryer FAQ

Dishwasher

Dishwasher FAQ

GSFS

Notes

Contacts & Support

135

136-155

156-157

158-177

178-182

183

Key Engineering Steps to Repair Service

1. Confirm all appointments for that day with guide ETA

2. When calling re-confirm the fault and check availability of any spare parts that may be needed.

3. Call The customer if delayed prior to appointment time explaining reason for delay and give new ETA

4. Dress appropriately and look professional

5. When meeting the customer have a friendly Introduction showing your ID card

6. Listen to the customers Fault description

7. Check model Serial and proof of purchase

8. Carry out repair & check for any other faults with unit

9. Clean up after repair

10. Demonstrate the product working after repair

11. Advise customer on product care & maintenance

12. Leave customer with job receipt and say goodbye

13. Put in a detailed report including any parts used.

In the Event of parts required to be ordered

1. Fully explain any work that has been done

2. Explain what parts are needed giving a rough ETA

3. Provide your office phone number

4.

Place ‘purchase order’ same day to office

5. Chase parts and update customer if no parts have been received in 5 days.

1

SxS Refrigeration

SxS Error Codes

2 3

4 5

6

6 7

7

PSI To Bar Table

Freezer Cabinet Exploded View

8 9

Ice & Water Exploded View Fridge Cabinet Exploded View

10 11

Freezer Door Exploded View

Freezer Door Exploded View

12 13

Refrigerator Cabinet Exploded View

Machine Compartment Exploded View

14 15

Dispenser Exploded View

Twin Evaporator SxS

16 17

Twin Evaporator Error Codes Twin Evaporator Micom Function Test

18 19

Freezer Cabinet Exploded View

Refrigerator Cabinet Exploded View

20 21

Refrigerator Door Exploded View

Freezer Door Exploded View

22

23

Dispenser Part Exploded View Machine Compartment Exploded View

24

25

Non Plumbed SxS

Non Plumbed Error Codes

26

27

New Non Plumbed Error Codes Freezer Cabinet Exploded View

28

29

Refrigerator Cabinet Exploded View Dispenser Exploded View

30

31

Freezer Door Exploded View

Refrigerator Door Exploded View

32

33

Machine Compartment Exploded View

Combination

Fridge/Freezer

34

35

Combination Error Codes

36

37

Cabinet Exploded View

38

39

Door & Interior Exploded View

Water Tank Assembly Exploded View

40

41

Combination Model Type

GR389/399 Error Codes

Cabinet Exploded View

42

Combination Model Type GR419

Error Codes

Combination Model Type

GCB399 Error Codes

44 45

Model GR419***

46

Top 50 Refrigeration Parts Used

No Parts No Product Item Description

1 5231JA2012A RF Filter Assembly,Water

2 ADQ32617703 RF Filter Assembly,Water

3 5433JA1152C RF Door Foam Assembly,Home Bar

4 AHA72909001 RF Pump Assembly

5 AEQ32381001 RF Ice Maker Assembly,Kit

6 4838JA1004A RF Tank,Water

7 MJX57763201 RF Valve,Water

8 AJU30690301 RF Valve Assembly,Water

9 AHT65058003 RF Shelf Assembly,Refrigerator

10 EAU35507301 RF Motor,AC

11 AJP31573002 RF Tray Assembly,Vegetable

12 AJL30690601 RF Tank Assembly,Water

13 3650JQ1054D RF Handle,Decor

14 MCD61866801 RF Connector,Tube

15 AJL72992401 RF Tank Assembly,Water

16 AJU72909901 RF Valve Assembly,Water

17 6615JB2002R RF Controller Assembly

18 MCD61866802 RF Connector,Tube

19 6421JB2002B RF Solenoid,Reversing,Valve

20 MCD61866803 RF Connector,Tube

21 AJP31574406 RF Tray Assembly,Drawer

22 ADD72909637 RF Door Foam Assembly,Refrigerator

23 AED36768606 RF Handle Assembly

24 ADX31571022 RF Gasket Assembly,Door

25 6912JB2008A RF Lamp,Incandescent

*R-151SF

GR-267EHF

GR-P247CNPV

GCF-3923AC

GWL227HSYA

GW-B207FSQK

GR-P247CNPV

GR-267EHF

GW-P209FQA

GR-267EHF

GWL227HBYA

GWL207FBQA

GW-B207FLQA

GR-267EHF

Mapping Model Code

GR-267EHF

GR-267EHF

GR-267EHF

GWL227HSYA

GR-267EHF

GR-267EHF

GWL227HSYA

*R-151SF

GW-B207FLQA

GR-267EHF

GR-267EHF

47

26 EBE60661302 RF Solenoid Assembly

27 3651JA2266E RF Handle Assembly,Freezer

28 5300JB1092B RF Heater,Sheath

29 TCA30071901 RF Compressor,Set Assembly

30 3581JQ2003A RF Door Assembly,Freeze Room

31 5210JA3004A RF Tube,Plastic

32 ADD72909636 RF Door Foam Assembly,Refrigerator

33 MBL62621606 RF Cap,Screw

34 4932JA3002A RF Connector,Tube

35 4975JQ1005B RF Guide Assembly,Rail

36 5989JA1002K RF Ice Maker Assembly,Kit

37 3650JQ2035D RF Handle,Decor

38 ADX31571025 RF Gasket Assembly,Door

39 AHT65058006 RF Shelf Assembly,Refrigerator

40 3219JA3001E RF Tube Assembly,Wire Condensor

41 4932JA3009C RF Connector,Tube

42 6912JB2004L RF Lamp,Incandescent

43 AJL73051901 RF Tank Assembly,Water

44 AKC32375401 RF Bucket Assembly,Ice

45 3550JA1495A RF Cover,Lamp

46 5421JA1124F RF Evaporator Assembly

47 ADX62799509 RF Gasket Assembly,Door

48 5005JA1008N RF Basket Assembly,Door

49 5005JQ1007G RF Basket Assembly,Door

50 5220JA2008A RF Valve,Water

GR-L207EQ

GR-F218JTTA

GR-267EHF

GS7161STAV

GR-267EHF

GR-267EHF

*R-151SF

GR-267EHF

GR-267EHF

GR-267EHF

GR-267EHF

GW-L227HSYZ

GR-267EHF

GR-267EHF

GR-267EHF

GR-267EHF

GR-267EHF

GWL227HSYA

GCD-3922NS

GR-267EHF

GR-267EHF

GW-L207FLQV

GR-267EHF

GWB207FBQA

GW-L227BTQV

48

Refrigeration FAQ’s

Q. What is the correct temp to set Freezer and Fridge?

A. Preferred Setting is -21deg for freezer and 3-4 deg.

Q. Frosting up in the Freezer?

A. Door is left ajar for a long period of time or door seal is not sealing

properly

Q. Freezer door opening when shutting fridge door on combination

fridge freezer?

A. Freezer door not closed properly, obstacle stopping it from closing ie:

Icemaker mould on top shelf remove and place on bottom shelf.

Q. Freezer not cooling properly?

A. Blocked or dirty vent at the rear ventilation or an iced up evaporator

Q. Where to set vegetable drawer setting (High or Low)?

A. High for vegetables and low for meat.

Q. Ice not dispensing?

A. Jammed ice in the ice box or auger motor weak.

Q. Not producing ice?

A. Icemaker may be switched off, or ice maker may need resetting, or

no water supply.

Q. Food in the fridge all frozen?

A. Check the damper and also if the temperature setting too cold.

Q. Noisy when fridge is operating?

A. Suction pipes vibrating or freezer fan jammed up with ice.

Q. No water coming out from dispenser or neither making ice?

A. Water tank empty or air lock in the water pipes.

49

Washing Machine

All Washing Machine Error Codes

50

51

CD - can last up to 4 hours, CD (washer/dryer only) means the cloths have finished drying and you can switch the machine off even though CD is displayed. The door will release 2 minutes after that. If clothes come out wet then it means that customer has put more then half load in. In all washer dryers half load needs to be taken out.

The washing machine does wash and go straight to dry if you set it that way, this feature is there as it assumes you have put a half load in and you want to do a wash and dry.

52 53

QC Test Mode

54

Some machines require: pressing of Option (left), Rinse and power to enter test mode

55

Cabinet Assembly Exploded View

Some machines require the following to Check water level frequency

56

57

Control Panel & Dispenser

Exploded View

Drum & Tub Assembly Exploded View

58

59

Steam Washer

QC Test Mode

60

61

How Steam Works

62

63

Disassembly

64

65

66

67

68

69

70

71

Cabinet Assembly Exploded View

72

73

Control Panel & Dispenser

Exploded View

Control Panel, Dispenser & Steam

Generator Exploded View

74

75

11kg Fixed Tub Washing

Machine

Specification & Parts Identification

76

77

78

79

80

81

82

83

QC Test Mode

84

85

86

87

Disassembly

1.

Disassemble lower case assembly.

2.

Disassemble of main PWB assembly.

3.

Disconnect the wiring connector.

First , press hook and turn the safety,

switch assembly, switch assembly

safety.

4.

Unscrew from the base.

88

89

Required tool: (+) Electric driver

1.

Disassemble of top plate assembly.

2.

Remove 6 screws between back cover and side cabinet.

3.

Remove 4 screws connected to back cover with base cabinet.

4.

Remove 2 screws, between back cover and tub outer.

5.

Remove 2 screws for fixing drain hose holder.

6.

Remove 4 screws from Inlet valve and AG.

7.

Remove 2 earth screws from back cover.

8.

Disassembly 3 holder hooks for fixing harness.

9.

Disassemble the red connector on the noise filter.

10. Pull out drain house from the back cover.

90

1.

Disassemble of top plate assembly.

2.

Disassemble back cover .

3.

Remove the large and small rear gasket clamp buy using the clamp jig.

4.

Unscrew the rear suspension nut.

5.

Unscrew the bolt between the bearing housing and rear suspension.

6.

Disassemble the rear suspension.

7.

Remove 8 screws, on both weight brackets.

8.

Disassemble rear gasket.

91

1.

Disassemble of top plate assembly.

2.

Disassemble control panel assembly.

3.

Disassemble lower cover.

4.

Disassemble cabinet cover.

5.

Disassemble front gasket clamp by using clamp jig.

6.

Take out gasket hole parts from the hook of the tub cover (direction of:11:00, 9:00, 7:00, 6:00, 5:00, 3:00 and 1:00 o’clock).

7.

Take out front gasket upper rib in dry duct hole of tub cover.

8.

Disassemble front gasket.

92

1.

Disassemble the right side of the cabinet.

2.

Remove 2 damper pins from the damper bracket and base holder.

3.

Disassemble friction damper.

1.

The Disassemble the right side of the cabinet.

2.

Disassemble a nut (Suspension

Base Cabinet).

3.

Remove suspension bolt.

4.

Disassemble suspension.

Required tool: 12,13mm Spanner (+) Electric driver

1.

Disassemble the top plate assembly.

2.

Remove 8 screws, right side of back cover.

3.

Disassemble control panel assembly.

4.

Disassemble lower cover.

5.

Disassemble cabinet cover.

6.

Remove the earth screw on the right side of the cabinet.

Bracket (Right)

1.Remove 4 screws on the damper bracket.

2.Disassembly of damper bracket.

93

Required tools: Nipper, Cable tie, (+) Electric driver

1.

The back cover is disassembled.

2.

Remove the cable tie.

3.

Disassemble vibration sensor assembly.

Cabinet Assembly Exploded View

94

95

Control Panel & Dispenser

Exploded View

Drum & Tub Assembly Exploded View

96

97

Fixed Tub Stream

Washer Dryer

Program Chart

98

99

QC Test Mode

100

101

Cabinet Assembly Exploded View

102

103

Control Panel & Dispenser

Exploded View

Drum & Tub Assembly Exploded View

104

105

Dryer Duct Assembly Exploded View

Washer Dryer

106

107

Main PCB Layout

Power PCB Layout

108

109

Program Chart QC Test Mode

110

111

Cabinet Assembly Exploded View

112

113

Control Panel & Dispenser

Exploded View

Drum & Tub Assembly Exploded View

114

115

Dryer Assembly Exploded View

116

Top 50 Laundry Parts Used

No Parts No Product Item Description

1 4925ER1002D WM Dispenser Assembly

Mapping Model Code

F1402FDS

2 4681EA2001E WM Motor Assembly,AC,Pump F14853WHS

3 4036ER2004A WM Gasket

4 383EER3001G WM Parts Assembly

5 EBR65873626 WM PCB Assembly,Main

6 AEG33121503 WM Heater Assembly

F14853WHS

WD-14318FDK

F1443KD

F14853WHS

7 MDS38265303 WM Gasket F1402FDS

8 3045ER1002A WM Tub Assembly,Drum(Inner) WD-1465FD

9 4620ER4002B WM Stopper,Leg

10 3045ER0002A WM Tub Assembly,Outer

11 4774FR3118B WM Hinge

12 4036ER4001A WM Gasket

WD-14370FD

WD-1465FD

F14853WHS

F14853WHS

13 4901ER2003A WM Damper Assembly,Friction F1402FDS

14 6601ER1001B WM Switch Assembly,Locker WD-1465FD

15 MDS41955002 WM Gasket F14853WHS

16 4413ER1001D WM Rotor Assembly

17 4417EA1002G WM Stator Assembly

18 MFE38265101 WM Lifter

19 ACZ34745501 WM Dispenser Assembly

20 3108ER1001A WM Casing,Pump

21 MDS38265301 WM Gasket

F14853WHS

F14853WHS

F14853WHS

F14853WHS

F14853WHS

F1403FDS

22 4986ER1005C WM Gasket F1056QD1

23 4681EA2001A WM Motor Assembly,AC,Pump F1402FDS

24 6601ER1001A WM Switch Assembly,Locker WD-1465FD

25 4432EN2005A WM Lifter F1402FDS

117

26 5220FR1251E WM Valve Assembly,Inlet

27 3045ER0026D WM Tub Assembly,Outer

28 4986ER1005A WM Gasket

29 4986ER1006A WM Gasket

30 1TTG0403218 WM Screw,Tapping

31 3650ER3002B WM Handle

F1402FDS

F14853WHS

F1402FDS

F1402FDS

F1403YD6

F1402FDS

32 6871ER1081Q WM PCB Assembly,Main

33 EBR52361602 WM PCB Assembly,Main

34 4417EA1002D WM Stator Assembly

35 5214FR3188G WM Hose,Pump

F1402FDS

F1247TD

F1403FDS

F14853WHS

36 6871ER1009F WM PCB Assembly,Main

37 6871ER1081F WM PCB Assembly,Main

F1402FDS

F1402FDS

38 MDS62012602 WM Gasket F1443KD

39 4681EA2002F WM Motor Assembly,AC,Pump F1402FDS

40 6601ER1005A WM Switch Assembly,Locker

41 4432ER1003A WM Lifter

42 5301ER1001B WM Heater Assembly

43 MDS55242602 WM Gasket

44 4986ER1003B WM Gasket

45 6501KW2001A WM Sensor Assembly

46 MFE57764501 WM Lifter

47 3212ER1004B WM Frame,Door(Inner)

48 4925ER1012A WM Dispenser Assembly

49 4036EN4002A WM Gasket

50 4400EL1001A WM Belt,Poly V

F1402FDS

WD-1465FD

F1402FDS

F14733WH

WD-16336FDK

F14853WHS

DD147MWB

WD-1465FD

WD-12361TDK

F1402FDS

TD-C70044E

118

How to use:

Smart Diagnostics

119

Example:

Agent books an engineer

with all diagnostics details.

120

Laundry FAQ

Q. Black or gray marks on clothes after washing.

A. There is a lack of service wash and/or under dosing of detergent

Q. Machine will not go to spin properly and is sticking on 9 or 12min.

A. The machine is not spinning as the machine will need more load balance out and spin. Also check the unit is level on a solid floor.

Q. Scraping metal sound during was cycle

A. check rear cover for dents or possible bra wire in the drum.

Q. Ripping clothes or swallowing small items of clothes in between the drum.

A. Gap between door seal and inner drum too big, replace door seal

Q. Clicking sound during wash and spinning cycle.

A. Check for loose or warn dampers and damper pins.

Q. Washer drier shutting down after approx 10min during drying cycle

A. check drier fan for obstacle and also clean condenser fully.

Q. Loud knocking sounds during fast spin.

A. Check for loose counter weight and tightened them.

Q. Bleep sound has disappear when selecting program and also when its

finished.

A.A possible power cut can cause this, read operating manual how to switch bleep back on.

Q. Door seal lip ripped off.

A. Clothes were left hanging on door seal when door were shut. Advice customer to make sure the all clothes are pushed into the drum before shutting door.

Q. Machine turns on/off on its own during cycle or switching on while

machine is not in use.

A. check for warped main PCB on the control panel. Fit a small washer on the screw on the Right hand side that is holding the PCB in place to straighten it out.

121

Condenser Dryer

Error Codes

122

123

124

125

126

127

128

129

Control Panel & Top Plate Assembly

130

131

Cabinet Cover & Door Assembly Base & Motor Assembly

132

133

Back Cover & Drum Assembly

134

Condenser Dryer FAQ

Question

Dryer doesn't work

It takes a long time to dry

What to do

1. Check dryer is plugged in

2. Check "Start" button is pressed.

3. Check door is properly closed.

4. Check Room temperature is below 5℃

5. Check maintenance flap is properly closed.

6. Check a fuse is not blown or the circuit breaker is tripped and repla

1. Filter should be cleaned after each load

2. Check water container emptied

3. Check cleanness of condenser

4. Check to select correct program setting for fabric type.

5. Check air intake grille or rear vents of the dryer to be obstructed.

6. Check the c

"Empty filter"lamp flashes

Drum light does not work

Clothes have lots of lints

The drying time is not consistent

Water is leaking

The clothes are wrinkled

The clothes shrinked

1. Check filter is cleaned

2. Cleck condenser unit is clogged

1. Check On/Off button is pressed.

1. Check lint filter is empty

2. Check dryer has only clean items

3. Check laundry is properly sorted in the drum

4. Check laundry is overloaded.

5. Check there was any paper, tissue,or similar item in the pockets of laundry

The drying time for a load will vary depending on the heat setting, the size of the load, the type of fabrics, the wetness of the clothes and the condition of the exhaust ducts and lint filter.

1. Check the door and maintenance flap seals are dirty and damaged.

Check laundry is overloade. Try a shorter drying time and remove items while they still retain a slight amount moisture.

To avoid shrinkage, please carefully follow the care and use instructions for your garment, because some fabrics will naturally shrink when washed. Other fabrics can be washed but will shrink when dried in a dryer.

135

Dishwasher

QC Test Mode

136

137

Error Codes

138

139

140

141

142

143

144

145

146

147

148

149

Top Plate & Side Panel Cabinet Assembly

150

151

Door Assembly Base Assembly

152

153

Sump Assembly Basket Assembly

154

155

Dishwasher FAQ’s

The washing results are not satisfactory

Dishwasher is not Draining

Dishwasher is leaking

156

157

Using GSFS http://gsfs-eu.lge.com

How To Check For Service Bulletins

Log on

User ID & password can be obtained from your Head office

159

Click on

‘More’ button’

158

How To Download a Service Manual

Results will be displayed as seen

Click on

‘More’ button’

160

Log on

User ID & password can be obtained from your Head office

Click on

‘Inventory’ and then

‘Parts

Portal

161

Click on

‘Model’ box.

Type in the first 3 letters & press

‘Return/Enter on your keyboard. Scroll down until you find model then Click on the required model to select and then click on

‘Inquiry’.

162

163

How To Find A Part Number

Click on

‘Technical Pack’

Select exploded view

Select HTML

Log on

(User ID & password can be obtained from your Head office)

Click on

‘Inventory’, Then

‘Parts Portal’

164

Click on

Model’

Type in first 3 letters and press

‘Return’

Scroll down until you find model

Now click on

Inquiry’

165

How To Find Price & Availability

Scroll down on the right until you find part number

(If you cannot find part Click on

‘Exploded View’)

2 .Click

‘Search’

1. Click to make page full size

4. To view next page

3. Click on location number to obtain the part number

166

Log on

(User ID & password can be obtained from your Head office)

Go to inventory and then click on

‘Parts Portal’

167

1.

Type part number into part number box

2.

Press

‘Enter’ (Do not click on Inquiry)

3. Wait until part description comes up

4. Now click on

‘Inquiry’

5. Double click on the

Green line

Original part

Alternative part

Price of part

Availability of part

Click on

‘OK’

168

169

How To Cancel A Part from an Order

Log on

User ID & password can be obtained from your Head office

Click on

‘Inventory’

170

Click on

‘Parts Order Status’

Change Search Condition

Enter POE number

Amend order dates

Click

‘Inquiry’

Date from Date to

171

Click on the part number you require from order

Input cancel reason and input name to confirm who cancelled the part.

Click on

‘Request’

Click on

‘Cancel Request’ and above pop up box will appear

172

Click

‘OK’ to confirm cancellation

173

Cancellation is now complete

If the above pop up box appears, the part cannot be cancelled as the part has already been picked or the is on hold. In such instances please contact: [email protected]

174

How To Cancel A Part from an Order

Log on

User ID & password can be obtained from your Head office

Select

1. Inventory

2. Parts Order Status

175

Double click

‘Tracking No’

Select

1.

Search Condition

Choose

Order No for POE ref or

Customer Order No for your ref (6xxxxxxx)

2.

Order Date

Change date range

3. Click

‘Inquiry’

This shows Status of your order

Click

‘Delivery Tracking’

176

Please see for Details

177

Notes

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Notes

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179

Notes

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180

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181

Notes

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Contacts & Support

Engineers Tech Support : 0844 847 1402 (option 2)

Spares Support: 0844 847 1402 (option 1)

Spares Email: [email protected]

Engineers Website: Http://eic.lgservice.com

Warranty Claims: [email protected]

Customer Information Centre: 0844 847 5454

Customer website: www.lg.com

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Key Features

  • Side by Side Refrigeration
  • Twin Evaporator Refrigeration
  • Non-Plumbed Refrigeration
  • Combination Refrigeration
  • Steam Washer
  • 11KG Fixed Tub washing machine
  • Fixed Tub Steam Washer Dryer
  • Washer/Dryer
  • Condenser Dryer
  • Dishwasher

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Frequently Answers and Questions

What is the correct temp to set Freezer and Fridge?
Preferred Setting is -21deg for freezer and 3-4 deg.
Frosting up in the Freezer?
Door is left ajar for a long period of time or door seal is not sealing properly
Freezer door opening when shutting fridge door on combination fridge freezer?
Freezer door not closed properly, obstacle stopping it from closing ie: Icemaker mould on top shelf remove and place on bottom shelf.
Freezer not cooling properly?
Blocked or dirty vent at the rear ventilation or an iced up evaporator
Where to set vegetable drawer setting (High or Low)?
High for vegetables and low for meat.
Ice not dispensing?
Jammed ice in the ice box or auger motor weak.
Not producing ice?
Icemaker may be switched off, or ice maker may need resetting, or no water supply.
Food in the fridge all frozen?
Check the damper and also if the temperature setting too cold.
Noisy when fridge is operating?
Suction pipes vibrating or freezer fan jammed up with ice.
No water coming out from dispenser or neither making ice?
Water tank empty or air lock in the water pipes.
Black or gray marks on clothes after washing.
There is a lack of service wash and/or under dosing of detergent
Machine will not go to spin properly and is sticking on 9 or 12min.
The machine is not spinning as the machine will need more load balance out and spin. Also check the unit is level on a solid floor.
Scraping metal sound during was cycle
check rear cover for dents or possible bra wire in the drum.
Ripping clothes or swallowing small items of clothes in between the drum.
Gap between door seal and inner drum too big, replace door seal
Clicking sound during wash and spinning cycle.
Check for loose or warn dampers and damper pins.
Washer drier shutting down after approx 10min during drying cycle
check drier fan for obstacle and also clean condenser fully.
Loud knocking sounds during fast spin.
Check for loose counter weight and tightened them.
Bleep sound has disappear when selecting program and also when its finished.
A possible power cut can cause this, read operating manual how to switch bleep back on.
Door seal lip ripped off.
Clothes were left hanging on door seal when door were shut. Advice customer to make sure the all clothes are pushed into the drum before shutting door.
Machine turns on/off on its own during cycle or switching on while machine is not in use.
check for warped main PCB on the control panel. Fit a small washer on the screw on the Right hand side that is holding the PCB in place to straighten it out.
Dryer doesn't work
1. Check dryer is plugged in 2. Check "Start" button is pressed. 3. Check door is properly closed. 4. Check Room temperature is below 5℃ 5. Check maintenance flap is properly closed. 6. Check a fuse is not blown or the circuit breaker is tripped and repla
It takes a long time to dry
1. Filter should be cleaned after each load 2. Check water container emptied 3. Check cleanness of condenser 4. Check to select correct program setting for fabric type. 5. Check air intake grille or rear vents of the dryer to be obstructed. 6. Check the c
"Empty filter"lamp flashes
1. Check filter is cleaned 2. Cleck condenser unit is clogged
Drum light does not work
1. Check On/Off button is pressed.
Clothes have lots of lints
1. Check lint filter is empty 2. Check dryer has only clean items 3. Check laundry is properly sorted in the drum 4. Check laundry is overloaded. 5. Check there was any paper, tissue,or similar item in the pockets of laundry
The drying time is not consistent
The drying time for a load will vary depending on the heat setting, the size of the load, the type of fabrics, the wetness of the clothes and the condition of the exhaust ducts and lint filter.
Water is leaking
1. Check the door and maintenance flap seals are dirty and damaged.
The clothes are wrinkled
Check laundry is overloade. Try a shorter drying time and remove items while they still retain a slight amount moisture.
The clothes shrinked
To avoid shrinkage, please carefully follow the care and use instructions for your garment, because some fabrics will naturally shrink when washed. Other fabrics can be washed but will shrink when dried in a dryer.
The washing results are not satisfactory
Dishwasher is not Draining
Dishwasher is leaking
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